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These are the lowest lead in prices, updated twice daily and include any applicable taxes and surcharges.
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(per person including taxes based on two people sharing)
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| Transit Distance | 20 |
|---|---|
| Number Of Rooms | 465 |
| Number Of Pools | 1 |
| Golf | Nearby |
| Beach Front | On The Beach |
| Year Built | 2009 |
| Minimum Age | 18 |
| International Bar | Yes |
| Spa | Yes |
| Weddings | Yes |
| High Low Rise | Lowrise |
| Star Rating (optional) | 4.5 |
| Address 1 | Av Alemania |
|---|---|
| Address 2 | Bavaro |
| Region | Punta Cana |
| Country | Dominican Republic |
| Postal Code | 23000 |
| Phone Number | +1 809 221 4646 |
| Renovated | 2020 |
| Casino | On_site |
| Latitude | 18.679057 |
| Longitude | -68.413110 |
★★★★★
Private -
Verified Purchaser
Good resort! Fun time!
Overall we enjoyed our time there. The beach is beautiful and they really clean the seaweed very well every day. The pool area was also really enjoyable and people from the pool bar are very nice and constantly going around to serve you. I want to mention the only women at the pool bar Lady - she is a lady indeed - she is making awesome cocktails, not once mixing up an order and she is very funny always joking and with a smile on her face. The grounds are very clean and people are helpful and nice . Food was ok - at the buffet they could use a bit of variety in a 7 day vacation because especially for breakfast we had the very same pastries every day. But the omelettes and eggs and smoked fish was awesome and the ladies which make the omelettes are really good at what they are doing . All à la carte restaurants are good - we had very much fun, good food and very nice service at the Japanese and also the grill one - to mention here Marlon Brando- hard working and fun guy. Entertainment was also good, the shows were diverse and pretty good and fun.
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★★★★★
Private -
Verified Purchaser
Beautiful resort
Everything was lovely. Staff were friendly, activities were great. Food, lots of variety. Cleanliness great. Rooms were great and amenities were filled. Entertainment was also great, and just overall atmosphere.
★★★★★
Private -
Verified Purchaser
One word - EXCELENTE !
Just an overall amazing experience that exceeded our expectations. Quality of the food, level of service, amenities all exceptional! Although the Resort was near capacity, we never had to wait for service or to be seated at a restaurant. Beach and pool areas were exceptional and always clean.
★★★★★
Jean123 -
Verified Purchaser
Amazing Resort
This resort could offer nothing more than we could want. We cannot wait to go back again. Starting off with a fabulous breakfast buffet!!! Love that you get a “pot of tea” with piping boiling water with hot milk. Then onto the great Coco Cafe offering delicious Lattes (with Baileys) and Mochas. Also many other selections along with snacks, both healthy and not so healthy. The pools were crystal clean, and usually a good selection of seating. The staff was second to none, always available to take drink orders and share a kind word. The nighttime entertainment was fabulous. Quite a variety. If beach was your thing, beautiful white sandy beaches that go for miles.
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★★★★★
Jean123 -
Verified Purchaser
Amazing Resort
This resort could offer nothing more than we could want. We cannot wait to go back again. Starting off with a fabulous breakfast buffet!!! Love that you get a “pot of tea” with piping boiling water with hot milk. Then onto the great V ch Coco Cafe offering delicious Lattes (with Baileys) and Mochas. Also many other selections along with snacks, both healthy and not so healthy. The pools were crystal clean, and usually a good selection of seating. The staff was second to none, always available to take drink orders and share a kind word. The nighttime entertainment was fabulous. Quite a variety. If beach was your thing, beautiful white sandy beaches that go for miles.
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★★★★
Private -
Verified Purchaser
Mediocre Resort
Not too any choices regarding food, but overall it was good. Room Service was very poor. Had to call several times to get what we needed. Entertainmaint was fair. Staff was fairly good, and obliging, and helpful.
★★★★★
The bonnyglenn -
Verified Purchaser
Our new favorite!
We have been to Punta Cana many times and Secrets Royal Beach is now our favorite! The service is outstanding along with the pools, Beach and food. We did not stay in the preferred section and definitely didn't feel like we were missing out. We were spoiled by the staff and enjoyed having access to the neighboring Dreams Resort. This resort has set the standards high!
★★★★★
Nikki -
Verified Purchaser
Very good resort!
The grounds were very well kept. Rooms were clean. The food at the à la carte restaurants were excellent, as was the buffet. Upon check-in they tried to sell and upgrade you to the Preferred Club at a very high price. Our suggestion would be to purchase it when booking the hotel. The beaches were clean other than the seaweed slowly rolling in and the vendors were very persistent trying to sell their goods.
★★★★
Private -
Verified Purchaser
Nice resort
This resort is pretty well laid out. The rooms were nice, I was preferred so I’m not sure if all The rooms are the same. The staff at this resort are top notch, the staff at the preferred bar are amazing. The only place were the resort let me down was some of the food. The Bluewater Grill and Olio was the best. I would return to this resort.
★★★★
Private -
Verified Purchaser
Had a great holiday
Our first time to Republic de Dominica...First of all I must say the service provider by Tammy at Trip Central was phenomenal ! We flew non stop from YYZ Air Canada...great timing on the flight and arrived to a very friendly airport staff that directed us to our Air Canada Vacation rep and sent us on our way to Secrets Royal Beach Resort .Quick trip and very welcoming arrival and check in. We were given a choice of room and we went with the Jr Garden Suite...it was perfect for us! I must say that also on arrival we were also met (we felt slightly accosted) by a representative from UNLIMITED VACATION CLUB who gave us a welcoming gift (2 refrigerator magnets) and said we had an appointment the next day with a the group. We just got to our room and the phone rang from the same rep from UNLIMITED VACATION CLUB reminding us to bring our Passports and ID to the meeting. Again we had not settled in to our holiday and felt a little pushed. Not sure why we might need our passport and ID. We had a wonderful day but the next day on the way to the coffee shop in the morning we were again cornered by a UNLIMTED VACATION CLUB rep. We did sit down with him out of curtesy and he had quit the sales pitch. To start with again they wanted our Passport and ID...the even told us they would give us a ride back to our room to retrieve such. After hearing the sales pitch and letting them know the $50,000 was out of our interest and we were trying to relax on our holiday they brought in another "closer rep" and when we turned him down he just promptly walked away without even a thankyou. We could just assume they wanted our passport and ID to tie us up legally in some way. This was the only unpleasant part of our stay. I would suggest researching UNLIMITED VACATION CLUB with Better Business Bureau for another opinion. Secrets Royal Beach Resort was overall great holiday for us. We ate at every restaurant and tried every bar and pool ...all fabulous staff and service. Plenty of bottled drinking water around every corner of the resort. HAD A GREAT TRIP....
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★★★★★
Private -
Verified Purchaser
This hidden gem is a 10/10!
We had a great stay at this resort. Amazing food at the buffet and a la carte restaurants. Staff are wonderful! We will definitely go back! The beach is beautiful and the service is awesome. The rooms were great and the resort was clean and very well kept. The entertainment was top notch and worth seeing every night. I can’t wait to visit this resort again.
★★★★★
Private -
Verified Purchaser
Great Resorr
The hotel is well laid out, it is well maintained, the staff working in all areas are great and go out of their way to assist you. We had some challenges with our first room, and when it was brought forwarded the desk staff ( Eddie) remedied the situation for us. This is our 7th time to a Secrets resort and again we were not disappointed by the food, all restaurants were excellent! The resort has a more relaxed atmosphere in relation to the dress code, for men as only one restaurant required long pants, at other restaurants men could wear shorts. You have to be an early bird if you want a pool lounger starting at 6am.
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★★★★
Jojo -
Verified Purchaser
Beautiful resort
We truly enjoyed our stay with amazing grounds, beautiful scenery, and loved the options of having a quiet pool which was beautiful and the larger more social pool. Lady was an amazing server always smiling and very attentive. She knew what we wanted and ensured we were taken care of. Lady went above and noyons to help and make our experience amazing. Wylkin in the Riviera restaurant was so pleasant and welcomed us when we walked in. It made our day. He was very attentive and made our experience pleasant. We encountered an issue when we first arrived we were given a room in the “second” building where we found mold, air conditioning didn’t work, fridge didn’t work and excess moisture in the room. We complained and they were able to provide us a change which resulted in a positive situation.
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★★★★★
Private -
Verified Purchaser
Girls getaway!
SRB is a lovely resort. Everything about it was fantastic. The rooms were spacious. The buffet and a la cartes were amazing. Never had a bad meal. Even though you can’t make reservations we never had any issues getting into any of the a la cartes for 7 women. The staff were great and the resort grounds were always looking lovely. Loved all the pools and the service around them were top notch. All in all it was a great week away and will definitely be returning. Thank you to Robyn Murray for all her help in getting all 7 of us booked seamlessly and she was very helpful when we had any questions.
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★★★★
Private -
Verified Purchaser
Secrets April'24
Secrets Royal Beach is top notch. Our group of 7 enjoyed all the amenities including our rooms, the bars, coffee shop in the lobby, stores, entertainment, pools & restaurants are great. Would go there again.
★★★★★
Private -
Verified Purchaser
Wonderful
This resort checked all the boxes for our group of 7 women. Adults only, close to the airport, beautiful beach, well appointed quiet rooms, very good food & restaurant choices, great daytime & nighttime entertainment. I could go on & on. You won’t be disappointed!!
★★★★★
Private -
Verified Purchaser
Amazing staff
The staff were amazing! They were always positive, polite and accommodating! The quiet pool was perfect to relax. The shows were entertaining. The rooms were very nice. The buffet always had a great variety. The beach was disappointing because of the sea grass, and mud. I was hoping for a clear clean ocean to swim in but would not dare go in this ocean.
★★★★★
Danielle -
Verified Purchaser
A Fantastic Stay at Secrets Royal Beach, Punta Cana
I recently had the pleasure of staying at Secrets Royal Beach in Punta Cana, Dominican Republic, and it exceeded my expectations in many ways. The resort provided a memorable vacation with its outstanding features, exceptional service, and remarkable culinary experiences. Here's my review, including the pros and cons of my stay. Pros: Culinary Delights: The food at Secrets Royal Beach is simply outstanding. The resort offers a wide variety of dining options, and each restaurant serves delicious dishes. I especially loved the French restaurant, where the cuisine was exquisite and the service impeccable. Every meal was a culinary adventure. We had dinner on the beach that was incredible and well worth the additional cost. Exceptional Staff: The staff at Secrets Royal Beach truly made my stay special. They were attentive, friendly, and always ready to assist. I want to give a special shout-out to Orlando, my butler, who went above and beyond to provide exceptional service. His attention to detail and willingness to accommodate my requests made my experience truly unforgettable. Preferred Club: Opting for the Preferred Club was definitely worth it. The exclusive amenities, such as a private lounge, upgraded room amenities, and dedicated concierge service, added an extra touch of luxury to my stay. The Preferred Club provides a heightened level of comfort and convenience. Great Drinks: The resort's bars offer a wide selection of premium drinks. Whether you're lounging by the pool or enjoying a night out, the bartenders are skilled at crafting delicious cocktails. The drinks were consistently well-made and a pleasure to enjoy throughout my stay. Cons: Local Vendors on the Beach: One minor downside was the presence of local vendors on the beach. While it's understandable that they are trying to make a living, they can be persistent in their efforts to sell their products or services. It's worth noting that a simple "no, thank you" usually sufficed, and they respected personal boundaries. Overall, my experience at Secrets Royal Beach was outstanding. The resort's superb cuisine, excellent service, and luxurious amenities created a truly unforgettable vacation. While the occasional interaction with local vendors on the beach was a small drawback, it did not significantly impact my overall experience. I highly recommend Secrets Royal Beach to anyone seeking a fantastic getaway in Punta Cana.
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★★★★
Sheenski -
Verified Purchaser
Beautiful But....
Beautiful Resort, I went 4 years ago and had the worst experience. They changed the name and upgraded the rooms, I had an amazing time and was impressed. Food was amazing, Pools were fun. I am not too sure why they say its a party resort. I feel the only people that were partying were the people I went with. I am 35 and I felt super young, its an older crowd resort so if you're over 45+ you will probably enjoy it. A few downfalls to mention 1. The Disco played the same music every night and they didn't take any requests. So frustrating! 2. You have to be "Preferred" to get Coronas or premium drinks. Id think spending over $3000 you'd be considered preferred but its an additional $1500 which I feel is unfair! 3. There are Drug dealers on the beaches..so be warned! Kind of unsafe considering their "shops" are right next to the resort. I don't know their names but Mini Mike Tyson, Sexy Beach Grill Cook, Fedel (not castro) you guys have been amazing and we love you!!
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★★★★★
Pissed Off -
Verified Purchaser
Amazing Resort is a perfect description.
Food was very good with a great variety and choice of different menus. I would strongly recommend the upgrade to the Preferred Club especially where the pools, choice of premium liquor and beer. are concerned. Enjoyed the nightly entertainment and the Spa. If you plan to book this holiday "Do Not" travel with Sunwing. Flight there was 1 hour delayed and return flight was 4 hours delayed with no explanation why except when you look at the flight time boards all Sunwing flights were delayed or cancelled. My travel package included shuttle to the airport , no shuttle showed and we were forced to take a taxi ( $35.00 USD ). There was no Sunwing Rep.at the resort but we managed to locate one at another Resort the day before we left gave him our booking number and he confirmed the time the shuttle would pick us up ( No Shuttle ). Our travel agent must have known about the poor service and inconvenience that we would receive by booking with Sunwing. Terrible way to end a vacation especially after spending that much money.
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★★★★
Private -
Verified Purchaser
A Royal Trip
The Transat rep Patricio assisted us in getting a room change within less than 24 hours. The buffet choices were fairly good especially the desserts.The attendants were exceptionally friendly and went out of the way to help.The premises and rooms were spotless The speciality restaurants needed some more creative choices but were ok. The beach was not handicapped accessible which was a downer. Some serious safety issues in the room need to be addressed before there is a serious accident. There is a loose marble slab on top of the fridge and it slides and swivels. It could easily detach and injure your foot since it is not fastened. The drain plate in the shower detach easily and you could break an ankle. The sink stoppers in the jacuzzi and washbasin do not work. This is my fourth Secrets and this resort does otherwise maintain a high standard.
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★★★★★
Emilyd938 -
Verified Purchaser
Best Vacation Ever!
This resort has it all! We highly recommend the Preferred Club members package, and request Julio Sterling as your butler. In a resort with so many amenities, he quickly identified our interests and helped us navigate our options. He went above and beyond without ever being intrusive! Big shout-out to our agent, Robyn, who set-up the best vacation ever!
★★★★★
Mr Fred -
Verified Purchaser
Great Resort
The hotel was very good, I was impressed by the staff, very accommodating, respectful and entertaining Juan Luis really made it a special stay for us The food had a well put together variety, very tasty. The entertainment group especially the guys on the floor mingling and dancing with people were special
★★★★★
Private -
Verified Purchaser
Great Resort
Staff were very friendly and helpful. Food was great at all restaurants and the buffet. You can choose between more lively main pools and more relaxed pool areas. COVID testing available at the resort for approx. CAD$100 per person. All staff are double-vaccinated and wear masks at all times. Overall, the resort is a very good value. We re-booked as soon as we returned home.
★★★★
Private -
Verified Purchaser
Beautiful resort!!
The hotel was very nice. Rooms were clean and spacious. Grounds were beautiful. The pool area with the lazy river was awesome! Food in buffet was good. A la carte restaurants for the most part food was fine. The blue water restaurant at the larimer hotel next door had a great sirloin burger.
★★
Private -
Verified Purchaser
Underwhelming
We were disappointed with most aspects of this vacation. Drinks were watered down, certainly not known brands of spirits, food was edible but nothing special, housekeeping were very noisy to the point where we couldn’t sleep in beyond 8am any morning. If you wanted a spot by the pool you had to be out and have a towel on a lounger before 7am, otherwise it was the beach. This was an adults only resort and many behaved in a loud, drunk and obnoxious manner. The hotel next door provided a more relaxed setting in both restaurant offerings and entertainment, we spent most of our time there. We were also conned into spending a morning trying to be sold resort membership and said we were not interested, only to be informed that most people sign up after they’ve been asked 8 times!
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★★★★★
Smitty -
Verified Purchaser
Fantastic resort
Don’t usually do the same resort twice but this one we did. Service is excellent and the beach is fantastic. Night shows were great. Can’t say anything bad. Had a couple of issues with our room when we got there reported them and they fixed them promptly
★★★
Private -
Verified Purchaser
Disappointed
Major construction to an addition of the resort - woke up to power saws/jackhammers/machinery every morning. Both got food poisoning at the Oceana restaurant our second night. Great staff though. Excellent room service/maid service.
★★★★
Private -
Verified Purchaser
Very nice resort
We enjoyed Secrets very much, however, we were quite disappointed that we were informed after booking and payment that half the resort was closed for construction. We would have loved to wander and use the other pools, restaurants and facilities. We could also hear construction from our unit. The room was very spacious, clean and new. The staff was top knotch! The entertainment was the best I had seen in any resort. The food was excellenté! Great pool and Beach.
★★★★★
Private -
Verified Purchaser
Great week at Secrets Cap Cana
This resort was 5 star all the way. From the amazing service to the fantastic food to the clean gorgeous rooms. We had a great week. It's the only resort that I have ever been to that I would say I would 100% go back to.
★★★★
Private -
Verified Purchaser
Nice resort.
We felt as though the resort was very clean, and well kept. We also thought that the food was exceptionally good. We did not like how much of our time was taken up saying "no thanks" to all of the hotel staff trying to sell us excursions, upgrades, time shares, etc. We were very turned off by this. As Canadians we try to be as polite as possible, which was a downside for us. We would have been far better off just being firm and saying "not interested" as soon as they started talking to us.
★★★★★
Private -
Verified Purchaser
Didn't want to leave
This is the first trip south where my husband, and I weren't ready to come home. The resort is beautiful and very well maintained. We had excellent, friendly service. The atmosphere is very laid back. Most of the daily activities take place around the pool area so if you are not into that, the lazy river offers a relaxing alternative. The majority of people during our stay (Feb 24 - March 3 2019) were couples in their 40's, 50's, 60's and beyond. Foam parties in the pool are a blast. They had two during our stay. Overall the food was excellent. The buffets get tiresome, but that has been our experience at every resort we have visited. The lobby bar makes excellent cocktails with premium liquors. Our biggest complaint is that there are a limited amount of lounge chairs around the pool and lazy river areas, and we found that if you don't secure one by 7 am, there are slim pickings after that. By 8 am we found that all chairs were spoken for. We were also very disappointed with the number of people that reserve their chairs by placing a towel or some other object on it and then spend the day at the beach. This resort needs to enforce its 8 am policy.
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★★★★★
Private -
Verified Purchaser
Excellent
We were very happy with the resort at every level. The grounds, accommodations, pool, food and beach all very good. We stayed for 10 days. Would definitely return and probably extend the stay next time. Our booking with TG at Trip Central was great and the travel with Air Transit was also very good.
★
Private -
Verified Purchaser
Very disappointed.
We arrived and had to wait for our room and then prior to getting the key had to sit through a sales pitch for their other locations. After being up 12 hours that was the last thing we wanted to do. The room decor was old and tired and the floor was not well cleaned especially in the toilet area and in the shower stall there was mildew in the corner. The food in the restaurants was terrible and the portions pathetically small. We ate most of the time at the buffet which had constant lines ups for hot made to order food. Staff overall were very polite.
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★★★★★
Private -
Verified Purchaser
AmaZing staff, clean resort, beautiful
The hotel itself was very clean, high end and modern rooms. The staff in my opinion was beyond amazing. Best customer service ever! Starting with Rudy (tamarindo), Juana (housekeeping) and Jorge (Buffet). These people gives the word “Customer Service†a new definition. Amazing people. The hotel invests so much in cleaning the pools, rooms, garden etc. The food is amazing, my wife and I didn’t get sick. It was quality food.
★★★★★
Private -
Verified Purchaser
Enjoyable vacation
Both my wife and I really enjoyed our stay at Secrets. Staff was fantastic right across the board with a special mention to our butler (sounds pretentious and it is ... but it was the first time we ever splurged) Robinson "The People's Champion", he was awesome. Can't remember everyone's names but all were very good especially Santa, Israel, Junior, Eduardo, Jeffrey. Food was great- if you are complaining about it - you are way too picky. Room was everything we needed and wanted after a slight initial hiccup. View was astounding and all the amenities we needed. Would stay again in a heartbeat!
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★★★★★
Private -
Verified Purchaser
Wow
Started by a great experience at trip central with Tammy templeton in respect to all booking arrangements. The whole trip went great. Resort food was great, no complaints. Service was fantastic, no complaints. Resort and room cleanliness was also great. Rooms cleaned early unlike other resorts that take till 5 pm to clean rooms, no complaints at this one. We loved everything about this resort except the fact that smoking is everywhere and no way to get away from it and as usual, smokers don’t give a crap so in today’s day and age, there should be some areas designated as some other resorts.
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★★★★★
Asha -
Verified Purchaser
Amazing resort for our honeymoon!
We had the most amazing time at Secrets Royal beach! We loved that it was adults only, had a ton of a la carts restaurants to choose from, cool little coffee shop and lots of entertainment! The staff were also so friendly and so accommodating for our vegan and gluten free dietary restrictions. We will definitely be staying with a Secrets resort again in the future !
★★★★
Private -
Verified Purchaser
Beautiful Resort
The resort is beautiful, the staff are super friendly and helpful and I'd definitely recommend the small fee to participate in the preferred club status the personal touches are well worth it. There are plenty of restaurants to choose from and I'd recommend doing the Hibatchi one evening.
★★★★
Private -
Verified Purchaser
Secrets Royal Beach
Recently returned from a week here - May 14-21, 2018. Weather was amazing. The rooms and grounds of this hotel are probably the best we’ve seen. We had a Junior Suite Pool View - which for the most part is a view of the lazy river, which was lovely. The food was ok but if I’m being honest the Secrets “brand†did not live up to its reputation at this resort compared to others, i.e. Silversands. It may be possible that since it joined the other chains of Zoety and Breathless the focus may have shifted. The best meal we had was at the Now Garden @ Capers. The Seaside Grill was our least favourite with very poor service The beach is beautiful however there is a major seaweed problem - mounds that were 3 feet high and quite a lot in the ocean. They work from sun-up to sundown trying to remove it only to start all over again the next day. The housekeeping, bar and entertainment staff work tirelessly and always with a smile on their face. I wouldn’t suggest upgrading to preferred unless you really feel its necessary. Also, unless you really want to invest in the UVC - Unlimited Vacation Club, don’t waste your vacation time going to a “special breakfastâ€. Please don’t think this was all negative as it wasn’t - we had a great 7 days and so glad we got to experience another Secrets Resort.
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★★★★★
Private -
Verified Purchaser
Amazing resort
This is one of the cleanest resorts we have been to. Well kept inside and out. Our room was wonderful house keeping during the day and turn down service at night. The staff was excellent always helpful,polite and friendly. We enjoyed the fact we did not have to reserve for the dining rooms. There was always something going on at the beach and at the pool. Yes there was some seaweed no biggie. Would we go back YES !!!!!
★★★★★
Private -
Verified Purchaser
Wonderful resort
The resort, restaurants, beach, pool and staff are all fabulous. We would definitely return. We stayed at the preferred section and enjoyed how conveniently it was located to everything. We enjoyed our dinners at all of the restaurants as well as the Mercur at the Now Larimar. Service was excellent!
★★★★
Private -
Verified Purchaser
Perfect place to get away!!
Beautiful resort and beach. Food was good, rooms were clean and spacious. Staff were friendly and helpful. Main complaint is too many vendors coming up to you while on the beach (in the resort section).
★★★★
B902 -
Verified Purchaser
Beautiful Resrot
Secrets Royal Beach was absolutely beautiful... the grounds were well-kept and romantically lit in the evenings, rooms were spacious and clean, service was good. Large, white sand beach but quite a bit of seaweed. We did not spend near as much time on the beach/in the ocean as we have in previous years at other locations. Highly recommend a swim-up room; poolside bar service meant that we could relax in our own "private" setting whenever we didn't feel like being part of the crowd. It made for a very relaxing holiday. Our favorite spots were the pool bar, the beach grill, Tamarindo (Mexican restaurant at Larimar), and Oceana (Seafood restaurant at Secrets). Pay attention to the dress codes at certain restaurants prior to travel to make sure you are equipped! None are out of the ordinary, but we did spot a group giving the staff at Oceana a hard time because the men did not have closed-toed shoes. We did very much like the food on the resort (and at the neighboring Larimar) but I will mention that 3 of the 4 travellers in our group got sick during our stay; 2 of which had taken Dukoral prior to trave. Sickness varied, lasting from 2-6 days. It is difficult to say whether this is a direct result of food/water on the resort but it seems likely, given that no one had consumed tap water or food from outside the resort grounds.
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★★★★
Chilly -
Verified Purchaser
Good resort
Had some minor issues which were resolved fairly quickly. The staff was amazing! Food was fantastic. We paid for a romantic dinner on the beach which in the brochure and pictures in their elevators shows you have a private cabana. You do not, you are at a small table right on the beach. Other than that, everything was great.
★★★
Private -
Verified Purchaser
Relaxing - Good and Bad
The hotel itself was nice and the rooms were fantastic, large, and clean. The staff was all around very friendly. I went solo as a woman (not single) so was looking for somewhere to feel safe and not bothered and this was a great place for that. Unfortunately, the weather was rainy but that’s out of control of the place. I’d say the biggest downfall was the food was gross. I’m not even a picky eater but it (all of it) was completely disgusting and it was pumped out like a factory. On the sunny day I had the beach was fantastic and the pool was fun and the gym is good. Nightlife was half decent and I liked the option to go over to the family hotel beside for more action.
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★★★★★
Private -
Verified Purchaser
Great Resort!
Loved this resort! Preferred is not necessary as the resort Is lovely without the upgrade. Would recommend this resort . Great service , food !! Rooms are large and spacious. We had room overlooking pool! Grounds are breathtaking and well mantained.
★★★★
Stephen -
Verified Purchaser
Secrets
Good hotel great beach and a variety of restaurants. Don't select the tropical view as it is a view of the service road .we enjoyed our stay and would recommend to anyone. Rooms were dated but clean and well stocked
★★★
Private -
Verified Purchaser
Decent resort
This resort was nice but also starting to show its age. I preferred several other secrets resorts that I have visited over this resort. There is a very nice beach with friendly and regular service for drinks. The buffet restaurant was good quality and the resort had several decent restaurants. However the quality of service varied greatly. In general it seemed that many of the servers would avoid a gay couple while attending to others nearby. There is a very minimal room service menu. There is also a very nice lazy river for relaxing but a very limited number of seats pool side which was challenging on days when it was too windy to be on the beach. You need to arrive early (before 8) in the morning to secure a beach chair poolside. Wifi on resort was weak and intermittent which made it difficult to complete any work or browse the internet. Overall this resort was a good experience but I would not be likely to return as there are other resorts with better service and amenities in this price range.
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★★★★★
Sarah -
Verified Purchaser
Wonderful vacation!
We just returned from a week at Secrets Royal Beach, Punta Cana. It was an amazing resort! Our room was beautiful, the food was great and the beach was beautiful. We definitely recommend going with the Preferred Club accommodations. Having a separate beach area was a definite plus.
★★★★
Wayne -
Verified Purchaser
Beautiful Area & Staff
I have stayed at many, many all inclusive resorts over the years, and have accepted that there will be mostly good, and some not so good parts of all of them. And I am not a complainer. That said, I was actually disappointed enough in the food this time to write it down. And the only reason this time is that you sell this resort as a 5 star, and it is not that. It may have been at one point in time, but it is not any longer. I understand the need to control food costs as much as possible, while still providing guests with variety and creativity. However it was very obvious that the food in the a la carte restaurants was for the most part an extension of what was on the buffet, dressed up on a plate, and or some concoction that was put together with ingredients from the previous day's buffet items. This is not the expectation of what a person should see on a menu in a 5-star resort. Some crossover is acceptable, and expected, but this was too much. The only exception was the Seaside Grill which is a steak restaurant, and that you could not fake. But the rest were very disappointing. Seafood restaurant was the biggest let down, in a place where seafood is plentiful and fresh this should not be. I don't even know what I was eating. And what is with the Asian restaurant having falafal and baklava on the menu?? Last I checked the middle east and asia are pretty far away from each other lol! We didn't even bother with that one. Again, this is odd for me as I take things in stride and accept that the food will be good, and that there will be options always, but I had to provide my feedback this time. Please reconsider your rating for this hotel. You are not providing accurate assessment of this property with a 5-star rating. I have been to 4 stars with better food options than this, and got what I had expected. If you set the bar at 5-star, you better be sure the resort can deliver. On the plus side, the resort was very lovely and well kept, and the highlight was the staff who always greeted you with a smile. A shout out to Israel and Santa in the Italian restaurant bar. They were a lot of fun, with a couple of evenings of well poured, top-shelf beverages, and their enthusiasm and smiles. These two are a definite asset. Overall a good vacation, disappointed in the food for the first time in the 6 trips I have made to the DR.
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★★★★
Cheryle -
Verified Purchaser
Beautiful, Comfortable but not yet a 5 Star
We have travellled Mexico and the Caribbean extensively over the last 30 years therefore we believe we can give an honest review of Secrets Royal Beach. We enjoy adults only resorts and have now been to six different Secrets resorts. This resort is absolutely beautiful. The grounds are immaculate and very pretty. We arrived on Dec 9th, the drive from the airport was very comfortable, and short. Our room was not ready when we checked in, however, we expected that as it was just after noon (our flight was very early in the morning) but at 3pm our room was ready. Well worth the short wait. The room was well appointed, spotless and very pleasing not to mention very comfortable. Thank you Ana Rosa for doing a great job (rm 4310). We stayed at the beach the entire week during the day. It was perfect. Soft sand, great palapas for shade and very comfortable loungers. We had read that the vendors on the beach were bothersome, but we didn’t find that at all. A few approached us but we just said “no gracias†and away they went. The water was murky the first few days due to rain the previous week but cleared up half way thru our vacation. The only complaint we would have is that there is only 1 restroom for all the guests on the beach. More are needed. Suggestion: move the photo booth to the lobby and put in more restrooms. The pool was just a very short walk from where we sat on the beach. It was surprisingly cold to get into but after a few minutes felt good. It was clean for the most part, however the lazy river could use some scrubbing. It looked like algae was starting to build up under the water level. The lazy river is great to float around or even walk through. A very big negative for us, around and in the pool was the smoking. Many times we saw people smoking IN the pool. This should be outlawed immediately. Ashes are dropping into the water (gross) and people are waving their cigs around and could poke another guest in the face. We know that the DR allows outdoor smoking but other Secrets resorts have designated smoking areas. There is nothing worse that sitting by the pool and someone nearby lights up a cigar. Not only is that inconsiderate by the other guest, but the hotel should step up and ask these people to refrain around non-smoking guests. Answer: designated smoking area. Keeps the pool area clean, odor free and all guests happy. The foam party was awesome, but again we saw other guests smoking during this fun event. Simply an accident waiting to happen. Moving on. We were extremely happy with the Seaside Grill and The Himitsu restaurants. The food and the service was awesome. Jenrry, Juan Carlos and Edisson made our day. Great service from these gentlemen. The ribeye in the Seaside was to die for. Comparable to The Keg here in Canada. Soooo Good! The hibachi table was fun. We went to The Himitsu our first night and watched the hibachi tables and saw that Edisson was the best so we booked for his table when we went later in the week. He did not disappoint. We had a fun time with him. The buffet, La Riviera was somewhat disappointing. Unless you went to the omelette bar, the eggs sitting out, as well as the French toast and pancakes, bacon etc were cold. You had to get them and take them to the omelette bar to get them heated up. It is a smaller buffet than most of the other Secrets we’ve been to. All in all though, the food was good tasting. We would like to thank Juan Duarte , Rudy and Liliana for their great service. All in all, our vacation was very positive. The weather was simply fantastic. Our only real complaint was the bar. As Canadians, we drink Canadian Club rye whiskey (CC). The Secrets brand advertise top shelf spirits, however this Secrets either didn’t stock it in their bars or kept it hidden. Then they would try to pass off bourbon to us. We even had a server roll his eyes at us when we asked for Cc and sprite. Generally their answer was that they didn’t have it. We had read on TripAdvisor before we came that management ask that you go to see them while you are on your vacation rather than complaining about it after you are home, so we went to a manager, Raquel about half way thru our vacay. For the rest of the week, all of the bars gave us no attitude and always had this liquor, except the pool bar. They actually had some hidden below in a cupboard, told us they didn’t have any, but once we mentioned Raquel’s name, all of a sudden they had a bottle available. This type of practice brings the overall guest experience down. We love the Secrets brand so this type of behaviour is unacceptable. Guests are paying more for this brand than other resorts so please don’t nickel and dime the guests. We would like to thank Raquel for assisting us in getting our Canadian Rye Whiskey. It tastes so much better than bourbon! Our stay was very relaxing and comfortable. We would rate this resort a 4. Im sure if the smoking and the bar service was addressed on a daily basis, it could rise to a true 5 star in no time. It certainly has the foundation to become great. Until the smoking issue is addressed, we will likely continue our journey to other Secrets before returning.
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★★★
Private -
Verified Purchaser
GOOD AND BAD
its was not what was explained to us at all , nobody understood English and just answered everything with yes , food was rarely even cooked and sat out with flies on it all day. constantly hounded by people on the beach and they were all over the resort for a flea market and chased us right to our restaurant. photographer told us $10 for a picture and then we had to end up paying for a bunch of pictures when we only wanted one but got tired of trying to explain this to him. TV , fridge and safe all had to be fixed in our room . Fridge as only filled twice in 7 days . We had to walk all the way across the resort EVERYDAY to get beverages and water
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★★★★★
Private -
Verified Purchaser
An Enjoyable Vacation
The resort was very nice as everything seemed new, in good condition and cleaned daily. There were daily activities and a lot of polite enthusiasm from the entertainment staff to encourage involvement (i.e., won't ask you if you aren't making eye contact/look kind of interested). The beach was beautifully kept, the equipment you can rent out is enjoyable, and the beach volleyball lasted hours. There were plenty of seats, great towel service. However, to get a private palm tree umbrella you'll need to be on the beach by 9:00/10:00 and to get the best ones (great view) you will need to be there by 8:00, although the second tiered ones were still nice. This is a small resort and not lively, ergo, it is very peaceful and relaxing without many obnoxious characters. However, expect a minimum nightlife (enjoy the casino, the roulette was very entertaining). There were plenty of options for food/drinks as you could take advantage of the amenities of the sister resort which was directly connected to secrets royal beach. Overall the food was nothing to write home about and the best part was it's abundance and ease of access (we went for dinner around 5-8 every night and did not need reservations at any restaurant). The drinks were delicious and there was a large variety of them. You can order sparkling/red/white wine to be delivered to your room free of charge whenever you would like. The beer (Presidente) was okay (it's a light beer), but you could always go to the lobby bar/order room service to get Budweiser bottles. The cups you get from the beach/pool bar were great (hard plastic, large size), no need to bring your own drinking container. The lazy river style of pool was very nice and ensured that you could find privacy from the crowds if you desired (essentially allowed you to have your own private pool). We stayed in a Garden View Room which was very close to the main stage. The stage was incredibly loud every night from ~8-10 as they always had a show at night/welcome to new guests (I'd suggest a pool/ocean view room if this poses a problem). However, this was the only detractor from the room and you could easily grit your teeth and ignore the noise/leave the room. The mini-bar in the room was restocked daily with beer/pop, and the room service was quick and just as good as any food from the restaurants (I'd stay away from pizza/large amounts of cheese, it isn't the best quality). Overall, the resort was nice, provided a very relaxing/enjoyable vacation and was of great value.
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★★★★
Private -
Verified Purchaser
Beautiful Resort
We were very pleased with our vacation at the Secrets Royal Beach resort. The resort was beautiful, the staff were friendly, courteous and were always there to ensure that you were enjoying your stay, and the food was very good. The restaurants allowed for a good variety, the quality and presentation was excellent, and the staff were attentive to special dietary needs. The buffet however was of average quality, and as such we recommend dining at the restaurants. Some of the restaurants were located within the Now Larimar section of the property, which although was only a short walk, is not an Adults Only resort. The rooms were very clean, spacious and well decorated. The balcony with the aqua tub was a wonderful feature. Some minor improvements such as wine and snacks in the mini bar and upgraded pillows would be a welcome addition. We must add that our agent, O'Neil, went the extra mile to contact the hotel to advise them that we were celebrating a birthday, and the hotel in turn provided us with a room having a beautiful view in a premium location close to the beach. This extra touch was much appreciated. The beach area was beautiful and well maintained, with excellent service. There were some areas where the seating was quite concentrated, however it was easy enough to find a space somewhat removed, and the beach area was never crowded. The pools were stunning, offering both entertainment/activity areas as well as quiet private areas. One problem was that the seating around the entertainment pool was limited and we would have to go very early to ensure that we had lounge chairs in an area that offered some shade. In many areas the seating was rather close to the pool, resulting in a narrow pathway for walking between the pool and the lounge chairs. There were a couple of days that we found that the pool itself was not very clean. The entertainment team was awesome and very energetic, however compared to other resorts that we have stayed at we found that the activities were somewhat limited. We also found that the night time entertainment was somewhat lacking in quality. Overall, we were very satisfied with our stay at the resort. Some small touches and improvements would help to make this a 5 star quality resort. On a scale of 1 to 10 we would rate the Secrets Royal Beach as an 8.
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★★★★
Private -
Verified Purchaser
Secrets royal resort. Punts cana
The hotel was lovely, very clean, updated and very friendly staff. I found the evening entertainment to be amateur and the dance routines were very dated. Room service was excellent. We found the restaurants at the connecting hotel to be better than ours. Although kudos to the Japanese restaurant in our complex. It was entertaining as well as delicious.
★★
Private -
Verified Purchaser
Meh!
Staff were nice; especially Angel, he was great! Food was ok, Himitsu was very good, not the Tapenacki but the sit down portion was the best on the resort. Oceana was very bad. Seaside was also great! Swim up rooms are not private enough, waiters walking past your room every 3 minutes (great service but wanted privacy). Overall, not worth what we paid.
★★★★
Farm girl -
Verified Purchaser
Wasn't what we expected
Hotel and Grounds were amazing. Staff incredible. The food..well..not what we anticipated. I would not rate it a 5 star by any means. Our swim up room was cool..except we were on a side here we had absolutely no sun during the day from am to pm so to pay extra was a waste. Very loud.. louder then we expected for adults only. If the music was 1/4 of what it was I would consider it relaxing. Fun..but wouldn't go back being as we spent most of our time at now Larimer next door.
★★★★★
NONE -
Verified Purchaser
Secrets Royal in Punta Cana
The place is wonderful. The staff is great, The food is good. Overall an excellent Hotel to be referred to. However, we are snorkeling fans and unfortunately found that the water is way from being clear. We always travel this time of year and normally head to where the Ambar is in Punta Cana where we find the water is much clearer. Other than that all was excellent...Thanks for asking!!!!
★★★★★
Crynalin -
Verified Purchaser
Wonderful trip
Only a short drive from the airport, we were welcomed warmly by the reception and given a cool towel and drink upon arrival. The rooms were spacious and clean. The king bed was very comfortable. The food is excellent at the buffet and at the a la carte restaurants. The staff are very friendly and the service is exceptional. Drinks were a plenty! Loads of loungers at the beach and the lazy river pool was a great place to cool off and relax. I would definitely return!
★★★★★
Chelseaboy -
Verified Purchaser
Wonder resort !
I thought everything about it was well done, staff were wonderful, lovely rooms, great layout, food was great, wish I had had more time there to try all the restaurants ! Everybody was very friendly, and the restaurants weren't overly crowded either.
★★★★
Private -
Verified Purchaser
Great resort!
Nice spacious pool. Lots of good beach front! Well kept grounds. Very friendly and helpful staff. Rooms were very well kept and there was a lot of great restaurants. Would highly recommend this to anyone looking to travel to Punta Cana.
★★★★★
Sarab -
Verified Purchaser
Swim up room 4170
The room was amazing. I will only do swim up room from now on! I will definitely book a Secrets or that chain again unlimited luxury is no lie. One day we ordered room service (which is included in the all-inclusive unlimited package to the room for lunch). The bartender Angel from the swim up comes around all day long and didn't leave the pool (the vicinity of our room) the whole day.
★★★★
Sushant -
Verified Purchaser
Very Good Resort
Resort staff was very friendly. Food was very good and the restaurants available at Secrets and the attached NOW Resort has nice food too. Secrets resort rooms are a bit dated, however were neat and clean.
★★★★★
DLaP -
Verified Purchaser
Amazing Resort!!
Everything was amazing with this resort!! Beach was beautiful, food was really good and the service was outstanding!! I would go back to this resort in a heart beat. It wasn't that far from the airport either.
★★★★★
L Squared -
Verified Purchaser
Awesome Resort. Good Time!!!
Secrets Royal beach was perfect. The grounds were impeccable, the beach was AMAZING, the service was on point and the atmosphere was just what we needed. If you wanted to chill out you could and if you wanted to get involved in the activities, there was plenty to choose from. My favourite part was the foam party. What an excellent ideas for adults. I would highly recommend this resort.
★★★★
Lo and Rambis -
Verified Purchaser
A Very Relaxing Resort
The grounds of this resort are beautiful and very well maintained. A beautiful beach with pristine white sand with a wonderful and plentiful natural palm shade area .The rooms were spacious and very comfortable. The food was very good and plentiful portion wise. The Italian ( Portofino) and the Beach side Grill were very good. The staff were the greatest asset...very friendly, very accommodating and housekeeping was exceptional . Fitness area is very good. Small but it has several rooms which accommodates varied workout activities....ie : weight room, yoga or stretching area and machines,,,,the only negative would be Amtours persistent and sometimes pressure sales pitches for their time shares which my wife and I ignored...
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★★★★★
CarolM -
Verified Purchaser
An Incredibley Beautiful Resort
The pictures of this resort are not a lie. The property is lush, tropical, mature. Stunning views from every room. So, so clean rooms. Quiet at night and fun during the day. But, plenty of quiet (and private) spots for the recluse. We have travelled to so many resorts over the years. Royal Beach was beautiful and every single staff is interested in your happiness there. Entertainment was excellent. Food is excellent. Check in with Gandrey at the pool. We loved this guy!
★★★
Disappointed traveller -
Verified Purchaser
Great resort - terrible a la cartes restaurants.
Great grounds, excellent service, great beach. Sub par food. Buffet was ok, but restaurants were not good. Three times left the restaurant and headed to the buffet. The Beaches resorts in PuntaCana have much better food. Would not return.
★★★
IRunCancun -
Verified Purchaser
Room for improvement to be a 5 star
This is a hard review to write as there were a lot of good things this resort has to offer. I would rate the resort a 3.5 out of 5. We booked though TripCentral and had a great experience with them. Everything was in order and they handled all our requests. 1st let me start by saying that my wife and I travel about twice a year to Mexico and this is our first time to the DR. We have stayed at Secrets Silversands, El Dorado Royale Casitas, The Royal in Cancun twice (it is now the Hyatt Zilara), Sun Palace, and Secrets the Vine 3 times. Based on that, we have been spoiled by the level of service and realized that the little things and attention to detail really make a huge difference in our experience. Let me start with the Pros of this resort: The resort is beautiful, lush, and very well maintained. They work countless hours to keep everything in order. Clean - This resort is spotless. From your room to the public washrooms, they do a fantastic job keeping everything clean and fresh. Pools/Lazy River are very clean and amazing. One of the nicest beaches I have ever seen. Yes the seaweed can get bad, (very bad on some occasions) but the beach is wide enough where it will not affect you. Every lounger by the pool and beach has a hut to block you from the sun which is great to get a break from the heat. The rooms are excellent with a private bathroom (If you have been to Secrets the Vine before you will appreciate the privacy of the bathroom at SRB) Balcony is private with a 2 person Jacuzzi tub. Having access to the Now Larimar was an added touch. With more variety of restaurants to choose from was an added benefit. If you like a buffet breakfast and lunch, the larger buffet is on the Now side. For the most part the food was good. Our favorite restaurant was the Italian one on the SRB side called Portofino. Amazing nightly entertainment. I was able to see the circus show and they are very talented do a great job in entertaining the entire audience. I want to highlight several staff that were exceptional in what they did and really made an effort for us to have a special trip. 1st is Raquel Torres the E-Concierge. We were in contact with her prior to arriving and she did a fantastic job taking care of our reservation and our upgrade to preferred status prior to arriving as well as a few other requests. You were a great help and thank you! 2nd, Marcelo our butler, went above and beyond to ensure things were in order. He checked in on us daily and even took a few special requests. Thank you for everything Marcelo. 3rd, Gendry and Angel at the main pool were the best servers we have ever had as a pool side server. They spent a lot of time talking and getting to know us. They even helped to teach us some Spanish. Their timing was excellent with bringing us our next round of drinks without even asking. They also helped us with getting seats each day by the pool. Even though there were always lots of seats it is nice to know they were there to help. Thank for the excellent service and Angel, good luck with your bambinoïŠ Now for the cons. Even though there were a lot of positives so far. I cannot rate this a 5 star based on knowing what 5 star service is. To get a 5 star you need to close the gap on a lot of the small things. 1st is getting the food and drink order right the first time, maybe even the 2nd time would be nice....(Not including the pool bar, as Gendry and Angel always got it right) There were several times during the week we would go to a restaurant and order food and it would come wrong. For example: We went to Seaside grill once for lunch and my wife ordered a chicken burger with pickles and tomato's. (On the menu they even have pictures of the toppings to choose from) Well the first time it came with just the tomato. When we asked for pickles again, they brought a plate of onion's and lettuce. We said no, we want pickles. Then they brought us cucumbers and guacamole......What? How can you get this wrong twice???? I blame this on language barrier but they should be able to get it right after pointing it out on the menu. After the 3rd time we just got up and left in frustration and went to the buffet. At another restaurant we ordered a couple of drinks and we each ended up with wrong drinks. We ordered them again and again they came wrong. It is very frustrating that waiters cannot take a proper order and actually get what we asked for. This happened about 6 times during the first 3 days. It came to a point we just started to go to the buffet to serve ourselves as opposed to ordering something and it comes wrong. If one of us got something wrong the other would wait and then our food would get cold while waiting to eat together. This should not be the case and should be improved. You could either write down the order or if you are not 100% on what we are asking for find some else to come and clarify. 2nd Lack of bottled water. Daily the resort would run out of bottled water around the same time (1-2PM). If you go to any pool bar and ask for a bottle of water they would have none. They should know this was a pattern and be proactive to order more the day prior. I figured it out on day 2 that they had a shortage of water. They should know it too and address it. All they need to do is restock the water at each location between 12 and 1 when people go to eat to have enough for the rest of the afternoon. Same thing with Coors Light and Budwieser. We had to ask several times to our concierge for extra bottled water, daily actually and still sometimes would not get it. 3rd The service at the buffet on the Secrets side. When you first arrive no one brings you to your seat. When you want to seat yourself one of the servers IF they make eye contact will just point and aggressively say "sit there". It just comes off as being very rude that I have to sit at that seat as opposed to first being greeted and escorted to a table. I know they are busy but there should be a hostess there to escort you to a seat. Then to get coffee or water is a chore. We would each ask for water and coffee. Just getting a glass of water was very difficult. You would have to ask 2-3 times and they seemed very annoyed to give it to you. We would leave to get food at the buffet and only come back to either one coffee on the table or only one glass of water. Then the process would begin to get a 2nd cup. This seemed like a common thing that if 2 people sit down that each would be serviced water even without asking. I expect that at any restaurant no matter where I am at. They did not seem to get that concept. My wife and I would each like our own glass of water and not have to share it. By day 3 we sat near server’s station just so we could serve ourselves a glass of water as this did not improve. By day 4 we tried the Now breakfast buffet and it was a treat that our server actually came to greet us with a pitcher of water. They kept refilling our water without us asking which is what we expected at the SRB side. We ended up going to the Now side the rest of the week and enjoyed a wonderful level of service there included with smiles. 4th Barefoot Grill is disgusting and needs to be changed. I know it is just a little spot outdoors to grab something fast to eat. If you watch them you can see that they are using the same utensils for both chicken and hamburgers. This is not sanitary and I would not eat there. When we first experienced this we did not notice that they leave there chicken soaking in grease until after we ordered it. My wife ordered a chicken burger and I ordered a hamburger. Not really paying attention at the start but while he was cooking we noticed that he was flipping the chicken and the hamburger with the same tongs. When someone else came up to order he used the same tongs to get a new piece of chicken from the grease pit and put it on the fryer. Flys were on the buns and the toppings looked like they had been there for way too long and out and open as well. At that point we both just walked away as we knew we would not be able to eat that without getting sick. 5th The Gym. My wife and I are very physically active and start each morning with a workout. The gym on the resort is very small and not inviting. There are 4 little rooms with very little equipment which is hard to maneuver around to do anything. I watched the person running the gym approach several people during the week if he did not like what you were doing. Someone came in and he asked her to go outside and wipe her sneakers before coming in. It was not raining and her sneakers looked very clean and dry so no need to make her feel like that. I watched him tell some women that they could not do step ups on a bench or split squats using a bench. Another person came in to look around and he was asked to leave as he had flip flops on. I know it is not save to have flip flops on in a gym but at least let him look around for a minute before asking him to leave. We have been to a lot nicer resort gyms and this one needs some improvements. They also left the door open a lot which meant the temperature was over 25 degrees Celsius which as you can imagine is pretty uncomfortable to workout in. We closed the door just for them to open it again. The gym was very clean though, one positive. Overall it was not a great trip, but maybe a good trip. As I mentioned at the start. We have been spoiled from experiences at other resorts. Our last experience before here was Secrets the Vine, so coming to SRB was disappointing with the drop off in the service. We do love AM Resorts and the Secrets brand (no we are not members) which was one of the reasons why we chose this resort. In the end we will be returning back to STV for our next trip.
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★★★★★
Suzy67 -
Verified Purchaser
FANTASTIC RESORT!!!
This was our first time to an all inclusive adult resort and it was worth it! The grounds were well keft and beautiful. The alacarte restaurants were amazing and no reservations needed. The staff here were kind, helpful and very friendly. This was a smaller resort so you never waited to long for drinks. Great experience!!!
★★★★
Gabi123 -
Verified Purchaser
Good 1st Experience
This hotel had beautiful grounds, well maintained however I thought the preferred pool to be a little dirty (black mold) in grout. The rooms were very nice but could use more lighting in the bathroom. The food was very good but I didn't like that smoking was permitted at the buffet area outside. The preferred beach area could be improved, more palapa and nicer chairs. Overall, this was a nice resort and we would probably return.
★★★★
Group of 6 -
Verified Purchaser
Good resort Location may be a concern for some
The hotel was OK Food was very good. People serving very good. There were two issues. Toilets will not take paper or they will not flush. Paper must be put in garbage. Second issue is weeds on beach. They are doing a lot of work to keep the beach clean of weeds but if you swim in the ocean you will be swimming among the weeds.
★★★
Sandra and Vince -
Verified Purchaser
Problems with two rooms
Compared to Secrets in Montego Bay this resort would not be more than a 3-star. Problems with toilet not flushing, air conditioning not working properly and problems with main door (was fixed ) We were moved to another room but not without toilet problems again,
★★★★
Laurelsellshomes -
Verified Purchaser
Amazing beach, fantastic staff and very relaxing.
At first we were quite disappointed when we arrived, we booked a swim up room and were told they upgraded us to an ocean view room (view was from the corner), we told the guy at check in that we specifically booked a swim up and we wanted it, I said just tell us it's not available today and he said you are right, it's not available today but we will move you to the swim up tomorrow. Anyway, we asked about preferred and as compensation for not having swim up the first night, we were given preferred our entire 7 night stay. Some may not care about preferred but we were so happy to have gotten it as the Seaside Grill in preferred was fantastic and had the best staff (Pedro, Carlos, Jorge, Edwin, Melvin and all the others which I cannot remember their names). I am a celiac (gluten allergy) and it is very scary to eat at a buffet or places without gluten allergy knowledge, Pedro at the Seaside was knowledgable and directed the staff to what I was and wasn't allowed on the menu. Our favorite meals at seaside were the shrimp starter, chicken, vegetables with butter and the grouper (delicious). We read many views that the food wasn't great but we really enjoyed seaside and blue water grill, unfortunately I still don't believe they are very knowledgable on gluten and it would've been great if they had gluten free deserts, crackers and bread (it makes the person you are with uncomfortable to have deserts when the other person has nothing available for them to enjoy other than fruit). I have to add that this was the most amazing beach, I have been to many tropical destinations but this beach was by far the best one. We rented a cabana for one day from 10-5 pm, we had a butler and his name was Mr. Marcelo, he was so fantastic, willing to get you a drink, snacks, take pictures, you name it. I have to say that the day we spent with Mr. Marcelo at the beach, was one of the best days there, it was a bit windy (thank god cause we would have melted) but the cabana, snacks, champagne with orange juice and the fruit there while tanning or reading a book was heaven. One thing that would've been nice would be to have a bigger pool, although we loved laying on the blue mats on the lazy river outside our room. All in all after we settled, this trip was the first time we could've stayed longer and we were very sad to leave. The staff are amazing and try to go out of their way to make you happy, my Nellies at the buffet went out of her way to prepare me a smoothie each morning and her smile and giggle super sweet and she did it without expecting a tip ever. I will say that I know it's all inclusive but I didn't see many people tip which was awful as these people help make it paradise for you, so one should tip. They definitely do love us Canadians!!!!! We will be back and truly miss all the sun and relaxation.
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★★★★
Flinstone -
Verified Purchaser
Overall satisfactory!
Like all places I make the best of where I go. The room was great and very clean. The staff was really nice and great service. As an adult resort would have enjoyed more action but the fact that there was a resort right beside with a disco I managed to get my dancing in LOL. The food was very good except for a couple dishes, but great variety and fresh. Loved the grill at noon and the paella was phenomenal. Two main issues, 1) With the money you pay I really think you should have free internet, I get it everywhere else. 2) I went as a single person and paid quite a bit as there were no single supplements and really did not like being pushed to have the preferred member status, if you want a butler, go somewhere where it is part of the package and the wine, if we get premium alcohol, why would we have to pay for wine at dinner if we want a better bottle then the one offered that day at the resort? Just have a selection of 15 wines of each colour and let people choose. Met some great people as usual and really enjoyed the experience.
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★★★★★
Dan the golfer -
Verified Purchaser
Best vacation ever!
This resort was all we could have expected. From the staff to the grounds it was EXCELLENT! We especially liked the whirlpool tub on the balcony. A great way to relax after a day at the pool! Staff seemed to really enjoy their work and wanted nothing more than to please you...
★★★★★
John245 -
Verified Purchaser
The usual Secrets...Superior!!!!!
The room-type that we had requested was not available so we were assigned to another. Not pleased until we stayed one day in our "new" room. WOW!! We were definitely up-graded. The swim-up river was 5 seconds away and the a la cartes were 15 seconds. Room service was 15 minutes since we were so close to the major restaurants. The beach was, again, as usual (amazing in size. length, and quality) so we walked at least twice each day. Staff were more than helpful and friendly. We have always received top quality from all our Secrets vacations (Sandals has a lot to learn).
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