Overall the energy of the staff and resort is really positive. Whatever you need you can truly get. Even if food is an issue. O matter what you can find something that will be great. Having an ice cream shop is absolutely fantastic!!! The entertainment was top notch. The breakdancer whom is freelance, bboy90 was amazing!!! The service at the front amazing. We brought tips for the gardeners and cleaners doing such a great job. Everyone was so pleasant and grateful. We would have stayed forever.

The hotel was much the same, nice, and for us good with not much walking required. Very clean and the grounds well maintained at least where everyone walked. Rooms could use some updating but were kept fairly clean. Not very busy when we went and for those who choose to stay home maybe good as it was that very cold week but staff attempted to keep us busy anyway. Not always easy wrapped in a blanket. We did have one incident that we didn't think customer service was wanting to deal with.

Close to airport, Great beaches. Not a mosquito seen when I was there last week, Very friendly & helpful staff. Ample & decent Cuban food. Comfortable room. Excellent value for your money. Thank you Paraiso!

We just returned from Playa Paraiso Of course the Staff were amazing kind and curtious. The beaches are gorgeous lots of shells on the beach. The rooms are beginning to show thier age but we know Cuba is having a hard time . I am not going to complain this is our second time at Paraiso and we won't go back untill updated but thats ok we loved it there

This was my first time in Cuba, and my first time at a resort. From the bus ride to the resort, I experienced the friendliness of the Cuban people. As I waited to check-in I was offered a drink in the lobby. I was soon whisked away in a golf cart to my room by a lovely gentleman who took my bags up to my suite, which had a lovely ocean view. The suite was airy and extremely clean and I had plenty of hot water. I changed and headed out to explore the resort. I found the coffee bar run by Zoe and Yuris, and enjoyed a freshly made Americano coffee. Absolutely delicious! I soon found at the bar that Pedro and George also made an excellent cappuccino in the mornings. There was plenty of food to choose from at the buffet, and in the morning, fresh omelets where being made, as well as fresh papaya every morning. The whole resort was buzzing with staff, busy cleaning, from the bathrooms to the grounds. The beach was beautiful and welcoming. My maid Jraida was extremely efficient and charming, and every day I looked forward to see what kind of lovely towel design was left on my bed and adorned with hibiscus flowers. Overall, everything was perfect for this solo traveler!

I think this the last time when i go to cuba Evreithing.it was so por ..and cheap food ...drink No hot water The room is disgusting All furnirure is broken One week i eat just beef No chicken.no fish no pork Is like a garbage all this resort

I found this resort well maintained, very friendly and accommodating. When we first arrived we were put in a garden view room when we had paid for ocean view. When we brought it to their attention they rectified it and compensated us with a private on the beach dinner. The food that they were serving was tasty, I was never hungry from lack of food. The only complaint I would have is the beds are very uncomfortable. All in all it was a great resort and I would definitely return for another trip.

After so many visits, I obviously love the place. It had been a year and a half since my last visit, so there was definitely change in staff, which I expected in Cuba these days. Some of my favorites are still there and always treat us with such genuine kindness. My favorite lobby bartender, Marcos, who has been there since my first visit. He's so professional and amazing at his job! Two more favorites are now at the snack bar. Orlando who makes the absolute best Pina Coladas and is a kind soul and always so attentive. Along side him now is Liesy, who is also a great bartender and always so friendly! As it was slow season, there was a very small buffet set up down at the Portugese a la carte. We aren't fussy, so it was fine, but not as much selection as usual. We were in building 3 this time, and the room was ok, getting to be a bit worn over time. My only real 'complaint' which we in fact did not complain about, was that the water was barely warm, so showers weren't enjoyable. Overall, another great visit to Playa Paraiso! We'll be back again.

Been to this hotel several times. Its under renovation but barely any noise. Not a big variety of food but we can always find something to eat. We were traveling with a 8yrs old. She enjoyed the pizza.The room is spacious, clean, great water pressure. The people are friendly especialy Annelise my go to person for anything we need she does magic. Even if its low season there was entertainement everyday and kids disco. The beach is clean but have corals so water shoes will fix it. The pool is clean and there is always entertainement at the pool area. Yes there is mouquitoes and they fumate everyday. Its a beautiful place under renovation great staff and for sure will go back. It is Cuba so pls bring your smile and leave your pickiness at home.

We came with pretty much no expectations, just hoping for some sun and beach time — and ended up getting so much more. The beach is absolutely stunning: picture-perfect blue water and soft white sand. The food was great — not Michelin-star level, but genuinely tasty with a wide variety. There were always fresh salads, fruits, something grilled, and lots of options at every meal. I was always happy to go to the buffet, and the à la carte restaurants also had interesting dishes each time. What really stood out was the entertainment. Even with fewer guests, the team put on fun, creative shows every night — live music, games, mini disco, and great performances that ended with dancing. Way better than the usual recycled Michael Jackson shows I’ve seen at other Cuban resorts! Staff were warm, helpful, and made the stay even more enjoyable. I’ve been to other resorts in Cuba, but this one truly exceeded expectations. Highly recommend, and would happily return!

This hotel resort was the worst and I've been to cuba many times. The Safes never opened, the door locks and key cards dont work as batteries are all dead. The food was lacking and the pizza place wasn't open. The snack bar menu stated fries and poutine all they had was ham sandwiches. There was no coffee bar open and the cappuccino was not good. We were told by all staff that Russians are coming to buy the resort May 30th. One Russian tourist had a fight with his wife at bar and broke her leg. Another Russian tourist grabbed a buffet worker by the face demanding she do what he wanted. 2 Russians drowned at the resort next door for not obeying ocean flags...my trip was a disaster. The staff are super friendly. Sadly I fed alot of them as they are not allowed in buffet until before or end of guest use. And they get fed the crap spaghetti. I gave pastries even to the front desk workers. AVOID THIS RESORT. Go to holguin Paridisus de oro

My family and myself had a fantastic week! The grounds were lush with lots of colour, beach was well maintained and plenty of lounge chairs! The entertainment staff were fabulous and made us all wanna dance!

This was my first trip out of the country, it was an awesome experience! The people and staff were beyond friendly , , my room was very comfy , the food was delicious ! Thank you for everything! I’ll return someday .

drastically needs repair--from the grounds to bathroom fixtures. Front lobby was nice. Beach--stunning. Difficult to find a chair daily as most broken. Staff very pleasant and helpful. Using bathroom tissue for napkins for 4 days out of 7 (one slice). My handle in the tub broke the first day when I was using it-thankfully the housekeeper got a person to re-attach it right away--not very secured--! My toilet did not flush properly-I had to use a cup and water to fill the tank every time. Nothing was done when I reported this to the front desk. TV poor reception with minimal english channels. Staff was minimal-except the day some people came to review the property-as we heard it was up for sale. Liquor was poor quality with no option to purchase a decent brand. Would not stay there again and pay >$1,200 for the week

Never go again. This is not a 4 star resort. Does not accommodate to handicapped People. No phone service in room. Internet was poor and had to log in every day. I would not recommend this resort but this is my opinion.

To start with. The people are amazing minus the girls at the front desk. We had a great welcome and check in. But then the trouble started. We had 3 rooms and ind room flooded out coming out of wall. We asked for another room as we couldn't sleep in 3 inches of water. It took us 2 hours to finally get another at midnight. Lots of eye rolling and negativity. Then next day customer service offered us 2 2 suites and the 2nd room had flooded throughout day. So again move. Finally got suites and a 3rd room flooded this time through air conditioner vent. Our safe didn't work. So carried money and passports on us. We never got the free rum promised as air canada has stated. The 2 suites were without any water for 2 full days along with all rooms in that building. Finally water came on but cold only. The last room we were moved into a ocean view basic but no hot water for 2 days in that other building. Everytimexwe went to desk it was promises of tomorrow and nothing. We watched many people complain. One guy was 4 days with no water in his room. The food was good and plenty of, the pool was good and quiet and beach beautiful. They do not chsnfe your bedding at all in the 8 days and you also do NOT get fresh towels ever. We used the same towel for 8 days. The coffee shop never ever opened when we were there and the one restaurant al la carte never opened either. They had wild boars running around at night. Entertainment was good and drinks were okay. I never complain about food or drink as you expect that as CUBA. We asked for all 3 rooms in same building but never ever got and we had requested thru trip central. We made do without buns, bread, or any rolls for 4 days as they didn't have but again cuba so it was fine. All in all we survived other than the 3 different rooms we had to change 3 times each. The girls at the desk need some coaching how to treat customers and quit with the attitude and broken promises.

Buffet was decent, but after a few days could be a bit repetitive. Overall the resort was a nice getaway. Good pool, good beach. I saw a stingray, crabs, and a number of kinds of fish while swimming fairly close to shore. Goggles are a must! Lots of friendly cats wandering around the resort that you can befriend while visiting. The room was "cheap motel" quality for the most part. An ok but not great bed, quesetionable freezer, and old furniture. Adequate for a budget vacation, but not luxury for sure. The worst part of the whole experience was the bathroom. It had quite a bit of water damage, and smelled of mold. I kept the door closed to the washroom to avoid stinking up the rest of the room. If the bathroom was renovated to avoid leaks and mold issues, I wouldn't really have any complaints about the whole experience. Everything else was good enough, considering it isn't a very expensive resort.

I would recommend this hotel to anybody. Staff are amazing, the beach is beautiful, the resort itself is clean. The restaurant is always on time to open. The cappuccino is great. Small things but it count.

I would recommend this hotel to anybody. Staff are amazing, the beach is beautiful, the resort itself is clean. The restaurant is always on time to open. The cappuccino is great. Small things but it count.

We just recently went to this resort from January 4-11, 2025. Everything at the resort was great. We didn’t have any shortages of food at the buffet, the maid service did well and always replaced our toilet paper, fresh towels, and water bottles. (Don’t drink the tap water. Use bottled water to brush your teeth so you don’t get sick) The fridge was not stocked with anything. We didn’t use it. We really enjoyed the other food options besides the buffet like the pizza that is down by the beach, the fresh tacos right on the beach, and the fish and chips, which is fried fish and plantain chips at the beach bar. The lobby in the evening was always very lively with music. The pool had music and dancing every day as well. They did entertainment shows about every other night. We also recommend checking out Playa Pilar, which is about 40 minutes from the resort on a bus. We did an excursion at Playa Pilar which was $40 per person and you go on a boat you go snorkelling and you get a lobster lunch on a private island. It was awesome! Chat with the front desk on how to know which bus to take. We also checked out a restaurant off resort called Lenny’s. It was a great lobster dinner with a beautiful view oceanside. We enjoyed the options at the 24 hour snack bar (chicken sandwich, tuna, plantain chips, hot dog, hamburger, sometimes fries, sometimes sweet potato chips) The snack bar made the best lattes! The weather was a bit breezy and fresh so you needed a light sweater in the evening, but overall everything was great. The staff was friendly. The only thing to keep in mind is to bring toilet paper or wipes with you as the lobby washrooms don’t always have toilet paper so it’s good to be prepared!

We were 9 guest at the hotel. Age 8 to 55. We had an amazing week. A big thank you to ANNELISE the customer rep. Also a thank you to Enesto. This is our 9th time to Playa Paraiso.The hotel is old as we were expected but the room is always clean. When there is a problem Annelise my personal friend always find a solution. She made our visit always special. Thank you again Annelise. The food was good and always something to eat. Christmas day food was excepttional. My 8 yrs old always frind something to eat. My favorite is Cuban coffee so go see GEORGE at the loby bar. He will serve you with a fresh morning smile. Conclusion Hotel is old and need renovation but hey we were there for the beautful beach and friendly staff. We had a great week and we will sure be back soon. Dont forget bug spray, they do spray every morning.

We had an amazing time at this resort the week of April 28. Our flight with air transat was fantastic and we thoroughly enjoyed the experience. We have travelled to Cayo coco numerous times but never to this resort, but we will be back. There were no shortages to speak of.. we had lots of drinks to choose from, tons of selection at the buffet and amazing experiences at all of the a la cartes. We highly recommend the Italian as it was our favorite. The staff was amazing. Our housekeeper, Greisy was the best we have ever had in our numerous vacations. Her little attention to detail made a world of difference and she did an outstanding job. The beach has a few shells upon entry but otherwise, gorgeous. Definitely will return!

The grounds of the hotel were nice, the pool was great. Rooms were comfortable, except, they did not change our bed sheets all week or our bath towels. I purposely left one on the floor for the maid to change for a fresh one, and all she did was pick it up fold it and put it back on the edge of the bath tub, Speaking of bath tubs, they were so high to get in and out of you had to be careful not to fall getting in or out of if. They hardly had any night entertainment for adults, and when they did, it was peetty bad. The food was repetitive, which most resort do, as to not waste food. Most of the staff were some what friendly. The best meals we had all week, were in the Italian, Cuban and Portugese restaraunts. We could not get any bottle water for our room aftet the first day, I was told that they did not have anymore. I would give this resort a 3 star and will never go back.

This is our 6th trip to Cuba. We've never stayed at the same place twice, but we would be happy to come back to the Hotel Playa Paraiso. We really enjoyed this resort. Currently, there are shortages in Cuba but that didn't have a huge impact on our stay. There was one day that the resort had no coffee, and the beach ran out of sprite. The first day there, the resort had a pig roast and fire roasted chicken that was delicious. The presentation of this feast was gorgeous. There was carved fruits/vegetables and gourds of some type. Overall, the food was what you would expect for Cuba, not gourmet but you're not going to starve. As well, it's always good to try different foods. If you like ketchup (or other condiments) make sure you bring some because you won't find them here. The grounds were amazing. The beach was breathtaking with the crystal-clear water. The staff were friendly and fun. The entertainment was surprisingly really good. The only thing I would change in this regard is to not have the volume of music at maximum at the beach or pool. The housekeeping staff were so sweet. Everday was a different towel and/or bedding design. We did leave a gift or a tip everyday for the maids.

Well had a great time at the resort, however the room was a nightmare. The room was cleaned everyday and had no issues with the cleanliness of my room. I was at an end unit closest to the bush. Not very well light at night. First couple of days, issues with my room key. Since I was at an end unit, there was a window but no blind. So I used a towel to cover what I could. Had issues with the door locking but finally figured it that I had to push the door out a bit to lock it. No lock on the patio door, no screen and no way to ensure that no entry could happen. The phone was not plugged in and I would had to move the phone and place it on the floor. The tv channels were not the same as to what my friend had but at least I had one English Channel but a few days later, lost that channel. I did talk to Customer Service and it was fixed immediately. I also discussed the issue with the patio door but nothing was done. When I mentioned the room number, he was aware of that room so I believe he knew the condition of this room And the last thing that was the worst part of the room. Cockroaches. I was there 7 days and there was only one day where I didn’t see them. I was bungalow 2, second floor. Also, I was going to have a cup of tea but noticed small bugs in the back of the coffee maker, so I passed on using that. I’m shocked that this room was given out to paying customers. No wifi in the rooms well which is unfortunate. I slept awful during the entire week as I felt unsafe. I would not go back to this resort again just because of the quality of this room

I advise no body go this resort No bread, no water, no wine, the napkins was toilet paper, sometimes no hot water but flys you can have a lot above the food, horrible THE TRIPLE CENTRAL IT’S GUILTY TO SOLD RESORTS LIKE THIS

The whole experience was incredible. Great staff, friendly people, beautiful weather. The ocean was majestic in its own right, sand and seashells for miles. Snack bars made you feel welcome and comfortable with cold drinks and delicious snacks while spending time at the beach. From arrival to departure and everything in between Hotel Playa Paraiso and staff are " knocking it out of the park"

This was my first time at this resort and I went as a group of 6, and we had a good time. The grounds were kept in great shape, if you needed something there was always someone around to help, and the a la carte meals were great. The buffet offered freshly grilled meats and pasta, and made to order omelets for breakfast. While the rest of the buffet was slightly bland and repetitive, it was on bar with what you get in Cuba. Personally I lived for the fresh bread and butter available at every meal. It was a treat not having that nasty chemical tasting crap they try to pass off for bread in Canada. Top thing about this resort was the staff 100 %. Everyone was so amazing, helpful, and friendly. They remembered your name, your drinks, and were always ready with a smile. Only staff member I had difficulties with was a lady in reception who was quite rude and was refusing to call us a taxi...insisting we take the bus. It took some harrassment on our part, but she finally relented. People that are at the face of your resort should be helpful and friendly....this woman was not. The beach was beautiful, and they made these amazing fried balls of goodness at the beach bar. I think they referred to them as beignettes, I'm unsure, but they had the perfect amount of flavour and weren't too greasy. Not a sweet, but something light to snack on. The staff at the pool bar were the best of the best. Carlos, Raoul, and Danielys (I apologize if I messed up your names). Thank you for making all of our vacations that much better. You are amazing people.

The food was absolutely disgusting. It ruined the whole trip. The portions in the restaurants are very small. The food choice for the Buffay is absolutely disgusting. nothing but scammers in the city. I purchased an excursion through an email that was sent from you guys trip Central the excursion did not include the dolphins which it indicated on your website that it did so that was a disappointment and a waste of a lot of money $300 to be exact I probably would never book with you guys again

I have been to Cuba many times and at this resort is the second time. It is extremely disappointing in terms of hygiene, flies, power, and water outages. We were not able to have one single bite without worrying that we were eating flies and mosquitoes. Foods at buffets are covered with flies) They serve coffee in plastic or champagne glass. Bonus point if you tell me the type of these two different cockroaches who were sharing our room :)) The only positive thing was the beach, but you have to reserve your spot early at 7 am otherwise you may end up on the sand with a beach towel.

The rooms were large and clean. The resort was very well laid out. The nightly lobby entertainment was outstanding. Most beautiful beach. The coffee bar was definitely worth the wait. Buffet had lines but food was always replenished quickly.

Had a great stay the resort is definitely family oriented. There were quite a few children but all ages. Actually, the rooms are large, although dated, no issues with quality of food or the supply of food à la la la carts were always fun and good food the pool is amazing as well as the beach, I believe my favourite part was the entertainment team, especially the entertainment in the lobby between seven and 930 till the actual show started with some going on electric guitar one night great singers another night always something to do an experience

Shortage of everything! Would never go back ! Very disappointed! The beach was the best thing! Same thing everyday to eat! Someday they would run out! The coffee in morning was good service but that is it!

I recently spent two weeks at Hotel Playa Paraiso, from December 7 > December 21. I was highly impressed by the resort. The room I was in, was spacious, clean and bright. There was ample water pressure and hot water, and the AC unit worked well, when required. There were two single beds in the room, which were firm and comfortable. The curtains and sheers were highly functional. The shower/bath tub was excellent. The TV and mini fridge worked fine. Lighting was adequate. The maid [Yaima] did an excellent job cleaning the room on a daily basis. The grounds were well kept, and the large swimming pool was immaculate. Plenty of chairs were available at the pool. The beach was deep and sandy, with plenty of chairs available. The water depth increased very gradually, so it was exceedingly safe. You could walk a considerable distance in either direction. Nightly entertainment was quite good, with a considerable variety of entertainment. The music on the beach, around the pool, and in the lobby, was too loud for my liking, but that seems 'par for the course' in Cuba. The buffet dining room was large and clean, but there were flies constantly on the tables. Such could be easily rectified with a dozen fly swatters or so, and some effort!! I did not eat at the a la carte restaurants, but did hear that the meals there were so-so. The food in the buffet restaurant was quite good for Cuba, especially given the recent food shortages in the country. I was impressed with the constant variety of fresh fruits [papaya, white grapefruit, bananas, pineapple, orange slices, clementines] at all meals, along with the rich, creamy white cheese. Normally there was only white bread and buns available, but half the time there were some dark buns with more texture [I'm not sure if they were whole wheat]. Butter was in abundance. Several cereal choices were available every morning, but the milk and yogurt appeared to be made from powdered milk. The freshly grilled fish at lunch and supper was excellent, although it was Tilapia and Basa, which are not recommended nutrition-wise. No shrimp or calamari. It should be noted that there were no eggs available, the last two days that I was there. I might also add that I heard "horror stories" about two other nearby resorts, where there were serious food and water shortages. In fact, several guests from those resorts were transferred to Hotel Playa Paraiso. I have been to Cayo Coco over 12 times. In truth, this was the best resort that I have been to, in Cayo Coco. I'm happy to recommend Hotel Playa Paraiso, and plan to return there. John Harley Whitlock, Brantford, Ontario. December 26, 2023.

Pro’s: Great beach/nightly entertainment/great coffee Con’s: Rooms are very rundown and neglected of any maintenance/had a ring stolen from luggage/very cold pool/food is sub par throughout the resort/very limited drink choices

In a company of 5 we visited Playa Paraiso Nov 19-Nov 30 , 2023. PROS: Resort people (waiters and bar tenders) were great Rooms were clean, beach towels in the rooms Our room in building 2 had wifi Food was not in a great variety, but was tasty. Especially pork leg at dinner time. Once in 12 days we had lobsters and giant shrimps (shrimps were served 2 days after as well) Drinks were good. Not the cocktails (sometimes ingredients were not available), but hard drinks. Wine was 2 types of white and 2 types of red. One of each type was good, the other was not. Weather was great Beaches were great, as always, lots of chairs available all the time Great entertainment in the theater, but not everyday great. Some days was great, some - not so great. CONS: Mosquitos. A million of them. Week before was rainy and water was standing in the greens on the way to the beach. Resort people were spraying something in the evening. It did not help much. Take repellent with you. And something for the bites. Air Transat return flight was delayed 2.5 hours. Because it depended on the flight from Montreal, which arrived late. Other than that flight was good. No bikes, no ping-pong tables. We did not find snorkeling place except catamaran ride, that stops at reefs for 40 min for 25 CAN per person. (It is free without snorkeling stop) Music and entertainment at the pool was awful - bad and very loud music, stupid rico-rico... Cappuccino in the lobby bar was made with powder milk. Lady in the gift shop (don't know her name, but she was going outside every 15 min for a cigarett) was selling bug repellents from under the table. They were not on the shelves with price labels.

I went to Playa Paraiso inCayo Coco for one week in May .2023 I liked it so much that I returned for 2 weeks in October. The beach is white sand with plenty of lounger.I enjoyed the selection of cappuccino in the lobby bar. The food in the buffet is okay end the 2 grills cook great pork chicken and fish. Langusta lobster was served twice but you have to get early to get it beforehand running out. I definitely will be going back.

The resort itself was good, amazing and helpful staff but the food was disappointing. They didn’t have fresh eggs and used some sort of powder or liquid eggs. They had three restaurants and all of them had very limited items on the menu. The items on the menu of the restaurant seemed like left overs from the buffet menu. They had the same desert as well that was served in the buffet. Worst part was our check was at 12pm but our flight wasn’t until 9:45pm so we paid and took a late check out for 4pm just so we could use the beach for half a day and then come back and shower and leave for the airport. When we got back to our rooms around 1:30pm to shower and change there was not water…. Imagine that after using the beach and you cannot shower before you catch a flight…

We just spent another glorious week at Playa Paraiso, our home away from home. As I’ve said in my previous reviews, everything was amazing. We love it there and will return soon. What makes our stay even more special are the wonderful, wonderful people who I cannot begin to praise enough. My morning cafe con leche and evening cocktails were delicious and always served with a smile and warm greeting. Thank you Lidianny, Yidsi, Zoe, Dani, Daniel, Ailen and all of the lobby bar staff. The entertainment team of Yesmely, Daniela, Gea, Breno, Bruno, Bolo, Claudia, Yainel, Araimi and Shary always go above and beyond to keep the guests happy and make sure everyone is having a great time. Thank you. Most of my days were spent by the pool bar where Danielys, Carlitos and Louis were always there with a smile. The pool is the cleanest I’ve ever seen thanks to Abdel who never stops working. Don’t fret if you can’t find a chair in your perfect spot because he will always be there to assist. We were greeted again by Dayana at reception who makes us feel like we are returning home, with her contagious smile warm greetings. Special thank you to Yordanis for once again making sure we had the perfect room and always offering assistance . Thank you to Ernesto for being ever present and doing an amazing job providing customer service. You will always find my friend Maili constantly working around the resort to make sure everything is spotless but she always has time for a smile and an Hola. I stayed in room 2102 which is a perfect location and my housekeeper Nuy made sure it was beautifully decorated freshly cleaned every day. Thank you to each and every one of you for making us feel so welcome and part of the family. We love Playa Paraiso!

We've been visiting this resort for 7 years now. A great wide beach, all amenities are very close, food is just outstanding. Seafood, shrimp - every day, langoustes, delicious pork, chicken, beef shank, sausages and cheese of many kinds - anything. Service is great. Very friendly people. 15 mins from the airport. This September of 2023 there were broken shells on the shore (probably after a storm) but they cleaned it quite fast. Gotta thank Cubans for making the visits so pleasant despite their struggle during the embargo for so many years. "Obliko Morale" from Canada.

Had a good time and experience overall. Staffs are generally nice and friendly. The buffet choices are ok. The cooks are friendly. The only downside is the internet which is only available in the main lobby and the wifi connection lasts until 11pm.

The best resort best food best staff like entertainment lobby life guards beach people very clean been there many time it's paradise recommended it to everyone a must to.experiancet the place also must go to Lenny's best lobster in cayo.coco kids entertainment staff amazing.music dj is a legend management security can't find better anywhere most amazing place

Hotel Playa Paraiso is a lovely mid-sized resort a short drive from the Cayo Coco airport. The staff are wonderful, the pool pristine, and the beach one of the best I've visited. The buffet had a large variety of items to choose from to satisfy even the pickiest eater. The a la carte restaurants were just okay, the Cuban being my personal favourite. Shortages of certain foods and drinks were ongoing. For several days, there was no cola and no wine, and the beef dishes on the a la carte menus were never available. For some strange reason, there also seemed to be a shortage of spoons, making it difficult to eat yogurt or ice cream with a fork. I think these are problems across the entire island, not just at Playa Paraiso, and did not have a negative effect on us. The rooms, however, are tired and in need of updating and repairs. We were in Building 3, a great location close to the pool, the beach, and the buffet. On the second day of our one week vacation, I tried to call the front desk to report the toilet not flushing, only to realize the phone didn't work either. The TV and the plug for shavers in the bathroom had not worked from the beginning. We walked to the desk where we were told Building 3 had no cable TV and they were experiencing trouble with the phones. Someone came to fix the toilet which worked for another day, then stopped flushing again. We were offered another room, but declined because we liked the location and resorted to manually flushing the toilet by filling the plastic liner of the garbage can with water from the tub. The towel exchange booth was closed until the day before we came home so we used the same beach towels all week, hanging them on the balcony to dry every evening. Better lighting on the outdoor walkways would have been helpful when trying to navigate our way back to the room at night. Also, none of the evening activities were posted so we were never sure if there was going to be a show or what time it might be happening. Internet in the room instead of just in the lobby and pool area would have been appreciated. Overall, the friendliness of the staff and the beauty of our surroundings more than made up for our 'first world' issues and I would not hesitate to return to Playa Paraiso.

As we expected in Cuba food was not great, but they did their best to create some good foods. They ran out of certain food like fries, hamburgers, hot dogs and toilet paper at times....the lines for pasta and grills were long at times, unless you went to buffet after 8:00pm. We managed to get enough just not the finest food. The bars were pretty good although they didn't have Pina colada's & specialty drinks at times. The cappuccino were very good! The resort is indeed out dated and in need of some repairs, toilets etc. The gardens were well kept. The staff and service were amazing always with a smile and eager to help! The beach was the best, beautiful white sand, lots of chairs, shade and not a lot of waves so that you could go in the water which was so very nice and warm. For that alone I would go back there if the price was good. PS.....Bring ketchup, condiments, salt, pepper and hot sauce if you like.

We went last year for 2 weeks and did it again. If you are looking for an awesome beach with warm water with a beautiful blue color, easy to go in with sand under your feet this is the one! We loved having a few evening drinks and with Jordan working there it was lots of fun and we almost felt like family. Everybody is nice! We always bring some little things they can us and it feels good trying to help a bit. The rooms are a little bit outdated but everything else is more than good. For the money you pay you get more than enough back!

First time here and definitely coming back. Hotel and facilities are in great condition. Food was plentiful and lots of choice. Beach super. Followed our favorite friend and bartender from the Colonial here. His name is Liber and works in the Lobby bar. Met some other great staff Lilli, Jordani, Eileen, Jaime at Crillo Restaurant and George & Alexandro at Italian Restaurant. Reception desk staff were super helpful as well.

We chose this hotel for the beach which was amazing. The room was nice and clean, staff were great. Main complaint was the food and having to eat the same thing for every meal. The pool was always clean and lots of loungers.

Just returned from this resort last week This was our second visit last visit was a few years ago as the Pestana and we thought we would come againThe grounds were so well kept and the resort so clean,Our room in building 7 was kept immaculate by our maid and always replenished.The food was plentiful and always found something we liked .The bar staff were so well organized and professional and friendly We especially enjoyed the entertainment in the lobby before the shows . The beach is the most beautiful of all my stays in Cuba and other countries. Covid precautions were in place hand sanitizer in areas not always full but it’s a busy resort .Keep up the great work your staff are excellent Be proud

The beach is beautiful, although if you are not there by 730am, you will not get a spot, the pool is great too but same issue with spots, 730 everything is taken...noticed that people actually had reserved signs on the chairs and sometimes the chairs and huts never got used all day, very annoying...No sheets on the bed and when i asked the maid, she just said "no sheets"...we slept with the filty brown blankets from the closet all week...Food was ok but exactly the same every day...no make your own pasta and no white wine the whole week I was there. Went to book restaurants 2nd say as we arrived late, Italian was full so we didnt get it....line ups to get into the buffet...

upon our arrival we had no top sheet or comforter on our bed we had to use our towels in place of sheets. Ernesto told us it was a delivery problem but the same thing happened the next night and we had to have a fight in order to get sheets and we made the bed ourselves. No spoons at the resort so if you were having soup or ice cream you were out of luck. I was disappointed that no wine was served with our meals except at the Portugal a la carte. We have been to Cuba numerous times so we no not to expect a lot but this resort really let us down. Most of the staff were very pleasant but were really overworked and then others had no smiles or even a good morning. Definitely will not be returning to this resort.

First of it has a well maintained grounds, the gardeners work hard to keep it pretty and appreciate any little token...My sister and I gave them gardening gloves stuffed with gum and money. We were in room 2103 and it was close to the pool , snack bar, lobby and buffet. The buffet always had food....only thing missing was a Pasta station of which , lets be honest , a lot of us thats our go to . Lack of bread and no butter, the put out what i would call mayo, the fruit was pretty good. for the most part there was always something to could eat..No wine in the restaurants which i always like a glass with my meal.Snack Bar, had hot dogs, mind you no condiments, so i suggest bring mustard and ketchup. Drinks were run of the mill, only fancy ones at the lobby bar, but that had long line ups. Our room was cleaned every day, not always did you get fresh towels and we always got a large bottle water every day and toilet paper. I would suggest bringing a few of your own as there rolls are pretty small. The beach is just beautiful, the sand fleas can be a bother i would suggest spraying before you go down to bask in the sun.The A La`Cartes where pretty good, the Portuguesse was my fav.. And if you need any help with anything, reach out to Rachel Alvarez Suarez, she is the best, I have mobilty issues and she was a great help!!! Go Enjoy and have a wonderful time!!!

the hotel amenities were nice, our room and the buildings were decent and clean. the beach is stunning and the water beautiful. our major disappointment was in the food. We have been to Cuba before and while we did not have high expectations of the food but we have never been quite this disappointed. The buffet was the exact same food every night (which was lacking to say the least), there were hardly any non pork options to eat, and the service in the buffet was lacking (it took so long to get any food due to lines etc.) the buffet definitely could have been set up in a more useful way... the 24 hour snack bar was a disappointment as well as it was never 24 hours. We probably attempted to get a snack at least 8-10 times in our 7 day stay and only successfully got any food 2 or 3 times. we would often go to the snack bar mid afternoon / early evening and we were either told "no" with no explanation as to why we couldn't get a snack or we would be told "20 minutes" and regardless of how many times we went back after 20 minutes the food was never available. While the resort location itself was nice I will not be recommending this stay.

Positives first. Very clean, beautiful beach, great drinks, nice relaxed atmosphere and perfect size for relaxation. Second time to Cuba, first after COVID. As usual the food was not great, sometimes not even good. Not many choices for snacking between meals. Potatoes were scarce and vegetables were always the same. Too much sauce on items. A la Cartes were not great. Had an issue with our room but it was fixed quickly. The whole no flushing toilet paper was gross during the day when the public washrooms were busy. Kept running out of toilet paper in women’s washrooms. Need to remember women use it more so don’t stock the men’s so much. Probably won’t return to this resort. However by Cuba standards it is a 4 star.

We had a lovely vacation at Hotel Playa Paraiso for 2 weeks in February 2023. We would like to praise the staff for endless and exceptional service in the dining room, all bars and snack bar. Special thanks to the two amazing ladies in the main lobby bar: Ailen and Magyani! Very friendly, efficient and courteous; always happy and serving clients morning and lunch coffee and drinks. You made our stay pleasant and memorable. The weather an beach were picture perfect and we wouldn't hesitate to come back to this resort! Thank you. Wally and Alicja

Awesome time at the resort. Beautiful beach and water. You can go for long walk. Amazing food. Very close drive from the airport. Pretty decent pool. Great bars and people. Always super friendly. Fantastic Spanish coffee.

Resort was clean well maintained be nice to see some potatoes kicking around the buffet possibly some bacon entertainment not too bad little repetitive but rock band was great little loud could be turned down a bit

Playa Paraíso Beach: •AMAZING beach and water Serving Staff: •most servers fun, friendly, attentive, wanting to please. A small few not so much. Rooms: •run down, needing upgrade •bed comfy, but the odd spring beginning to make itself known •A/C and fridge work fine, plenty of hot water •Cleaned daily, (some maids do a better job than others) towels replaced when left on the floor •facecloths not provided, bring your own •toilet paper restocked no issue •roof over balcony leaked badly during rain Common areas: •cleaning staff works hard to keep clean, but the state of disrepair shows •guests generally seem happy and entertained Grounds: •gardens kept decently •concrete walking paths are deteriorated and collapsing in many places, trip hazards •garbage in the bushes. A garbage bag at our bungalow entrance was left there for 3 days •overall in half decent shape, but issues need to be addressed Food….oh boy: •very limited selection •repetitive •shortages of all kinds of food •omelet and grilled meat stations are very good, but always long waits •no pasta, ever in buffet •lettuces of any sort are scarce •virtually no vegetable choices •the only beans are a white bean in some sort of sauce, and lentils •breads were often only baked 1/2” from the outside, doughy inside •no salt or pepper •a la Carte restaurants were very good •the cold cuts are all processed (similar to bologna) •the ham is canned ham (like Swift or Maple Leaf Cooked Ham). It is not cured, smoked pork shoulder or loin •fruit selection: mango or pineapple. That’s it. There was some unripe watermelon the last day •NO orange juice Foods they ran out of and duration: •cheese (5 days) •pizza (never saw pizza at all) •coffee (one morning) •hot dogs (Sunday-Saturday, 6 days) •hard boiled eggs every day •chicken, very often •spaghetti at the Italiano Restaurant Beverages: •plenty of Havana Club Rum (dark, amber and white) •plenty of beer on tap (decent easy drinking beer) •wines were quite good, both red and white •Jaimeson and ClanCampbell whiskies •Beefeater Gin •vodka *they ran out of ALL of the above at one time or another, except for the rums…kinda like rolling blackouts. You never knew what to expect. In summary, was the trip horrible? No, but yes. The a la cartes we’re all good, but by day 4 it was hard to find something appealing to eat. And when my wife got violently ill from food poisoning, out both ends and in bed for 2 days (the beach buffet is suspected) we only ate fresh grilled food (ie: eggs, meats and rice). Our maid was so sweet while she was sick, going the extra mile in cleaning and “towel art”, picking flowers for her, etc…. But all of that considered, the beaches, the people and the general atmosphere there was good. Would I go back? Absolutely not, and likely never again to Cuba. But there was good about the trip, so I won’t take that away. I would have given this a 3* rating if not for the food poisoning incident. There was really no concern evident at all about COVID

Cuba is not known for its food but the week we stayed at the resort there were no supplies and the cooks had to try to mix up whatever they could find. There were none of the standard items like hamburgers, hotdogs, pizza, pasta, fries, cheese or nachos. There were things like meat ensalada, seafood ensalada and every banana combination they could come up with. We even ran out of eggs, bread, butter and ice at certain points of the trip. Be prepared for long long long line ups for food.

The grounds were beautiful, the pool nice and large, the beach amazing, rooms were decent, but mine had a musty smell. Water for the shower and toilet worked daily and had amazing pressure. Maids were friendly and social, some staff were very friendly and went out of their way to please , others were rude ( ie. a couple at front desk). Staff did not have name tags, so hard to give credit to those by name ... The buffet was so/so, lineups were very long for the grill, and getting water or a wine order was hit and miss. The time the buffet opened in the morning was very late especially if you are an early riser...chairs were being saved around the pool and beach area before the sun came up, so finding a lounger had its challenges. No grill by the beach...disappointing...and very limited snack choices at the snack bar. Alcohol was limited to rum, beer white, or red wine...During the day many options to get a drink as there were a number of bars open...At night, usually, 1 bar is open, for all...became crowded and took a long time to get a drink ... Only received water in my room 4 times throughout the week... Really enjoyed the entertainment 3 of the nights, wish there was a bit more variety..i.e. Micheal Jackson show...lol A big shout out to our Sunwing representative Mabel...she was amazing in helping me to sort out a room issue and she answered all our questions and made us feel we could come to her with anything...

Let’s start with the good the pool is great it’s very large and lots of chairs and shade. The beach is very nice but the first few feet going into the water has broken sea shell which is hard on the feet, recommend water shoes but water is very clear and nice blue and white sand. The à la carte restaurant are good Italien and Portugais was the best ones For the bad there is a lack of food and portions are very small. They ran out of hot dogs at the 24 hrs restaurant and only had ham and cheese and fries but again small portions and bring your salt they ran out Now for the room I booked a ocean view but got a tree view, after complaining at the lobby I showed them a picture of my view and asked them if it was an ocean view they laughed I told her it’s not funny I paid an extra $80 for ocean view, they offered me a different room but had 2 single beds, tv not working so I decided to keep my room. They had a nice tassimo coffee machine but they do not have coffee do I dont know why they do not remove the coffee machines in the room. They also do not supply any beer, pop in the rooms only 1 bottle of water Might want to bring some toilet paper they are also in shortage we needed to hunt down our cleaning lady to get additional toilet paper. The cleaning of the room is minimum, they do a nice job creating animals with towels. Overall good resort except for the shortage of food and housekeeping could fo a better cleaning like sweeping and moping the room and cleaning the toilet bowl

Stayed Jan 18-26. Positive: great beach and ability to walk both directions for few km. Negative: - very first impression is during check in: only 1 person available, and although full bus comes at same time for check in,- having laughs and personal conversation with other staff, totally disregarding long line of tourists and not even acknowledging the guests. -more staff should be present for check ins (taking their lunch around the tourists time) -Arrived to resort before 2 pm, not able to check in till 4 pm. really bad and inconvenient-all you want to do after flight is check in/change clothes and start your vacation -2 days the whole resort didnt have ANY water-meaning no wash up and /or bathrooms are available for use. Customer service is absent (away on lunch?) instead of addressing issues. No announcements are made for any update. Long line to reception to get ANY info about water. At best-keep lying "in 20 minutes" water will be available. (Please dont lie, just say you dont have any info and will keep everyone updated) -THE WORST part: long lines and wait for ANY meal of the day:breakfast, lunch and dinner. WE`ve been many times to Cuba and dont expect much, to be honest, but NEVER had to wait in line for 20-30 min to enter restaurant ! On top of it-half of the time the doors to restaurant open 10-20 min late ! Again- no customer service or management available. -Management just not present or visible. Only on one occasion saw the management when one of the guests escalated the issue and demanded to see manager (who looked like he was annoyed to be called and was totally unhelpful) -Stayed in building 10 (rm 10115). On the very first day reported broken phone and safe-both to reception AND customer service. And the stolen portable radio from our room (unfortunately , on the very first day). Nobody for the whole week addressed the issue OR tried to do/fix anything. -While cleaning staff and gardeners are working hard-at same time nobody picks up garbage scattered in the garden OR dirty dishes sitting in front of building with pieces of old food for several days! At the restaurant waiting staff will walk past dirty dishes on a table, not collecting it. Witnessed during every meal 4-5 different staff will walk past dirty plates and doesnt occur to them to collect it. Poor training. Conclusion: will definitely return to Cayo Coco for the beach, but never again to Playa Paraiso. _

beautiful beach with calm ocean, very good for kids but not enough shaded places. Rooms are old and smelly with really bad beds and matelas. Evening entertainment is bad. Only saxaphon player is amazing

I did not like this hotel at all - maybe it was the timing - post covid - but we had numerous issues with the hotel from toilet paper, toilets not working, no napkins to no heat in the room - and it was very cold down to 18 celsius at one point in our hotel room. I only give the resort an "OK" mention because it was a good deal financially, however, it was a disappointment and I had realized that saving a few extra bucks was really not worth it in the end. The people working at the resort were very friendly, however, my daughter did get sick from the buffet, it was extremely loud and chaotic every mealtime in the buffet. The best thing at the resort for me was the entertainment every evening - it was a nice surprise. I feel badly for the people living in Cuba if this is the standard for tourists, but maybe it's just me.

My wife and I have been on vacation in Cuba many times, we enjoyed it. This vacation was different. We spent almost two weeks in Playa Paradiso, Cayo Coco, Cuba around Christmas time. COVID19 limitations are very minimal, some people were voluntarily wearing masks on the plane and in the resort, (less than 5%), nobody on the beaches. Leaving Cuba there is a body temperature check before entering the airport. We were trying to keep distance from people coughing. The airport is very busy, long waiting time but it is just formality to go through customs, staff is very friendly. On the positive note; landscape in the resort is beautiful, abundance of food, room was clean, ac worked, nice pool, hot and cold water, free WiFi in the lobby, gorgeous beaches, crystal clear and warm sea water, nice weather. Unfortunately there were many drawbacks. There were not welcome drink or greetings when we came to the resort. Servants and other staff in the hotel were apathetic and ignorant. It looked that we were standing on their way to have a nice, funny day, they were important in the hotel, not clients. Many unpleasant little things like; give a tip for better service or drink (all-inclusive vac), electric vehicle drivers would run you over-they never offered a ride or smile, beach towel exchange not available. In the lobby we were offered a drink or coffee only once over two week period. Bars were offering drinks only with cheap rum. On plaques at bar walls they listed many drinks but only a few were available. We never got Margarita, Mohito was available only for a couple of hours a day. Hotel was overcrowded, long lineups to get food in one only buffet, pizza shack or drinks in bars. Lobby was always crowded in the evenings. Catamaran or paddle boats were always booked solid and not available. Pineapple on the beach cost $5US. And many, many more. The entertainment at the pool was not too bad with a nice music. Shows in the theater were very low quality but very noisy. Both; theater and beach were using powerful speakers and were making lots of loud noise. Most of the time it was low bass, trembling modern music, not Cuban traditional music. Lobby was unbelievably noisy; pool and theater were competing who was louder, theater was winning, they were the loudest. Ear plugs would help to survive but they were not available. If you are looking for a nice quiet vacation to relax do not go to Playa Paradiso. My wife left in our room # 9308 in a drawer brand new, expensive lipstick ($65), it was stolen. The last but not the least was flags at the entrance to the hotel. There were three of them: Cuban, Canadian and Russian. We talked about the Russian flag to the Quality Manager. We complained that the Russian flag should not be proudly exposed in a hotel were people from many countries are coming. After Russia invaded Ukraine many people have died, Ukraine is ruined by racket attacks and many inhuman criminal crimes have been committed in Ukraine by Russia. Russia should be tried by international tribunal for war crimes and reparations to Ukraine, not proudly supported. After we discussed this with the Quality Manager one flag was removed, guess which one, you will never guess. They removed the Cuban flag, Russian and Canadian flags remained. Cuban convertible currency is not used anymore, they like Canadian and preferably the US dollars. When we purchased vacation the hotel was advertised as #4.5 stars. After our experience we say that Playa Paradiso should be re-rated to #3.5 stars. On our next vacation we will not go to Cuba until they figure out what they are doing, how to serve better vacationers and where the Cuban economy is heading, are they still sticking to Russia or changing direction to go along with the democratic world. We may go to Mexico or Costa Rica instead.

Everything was great on this trip. Our Transat Rep Jorge was very well informed and his initial talk very clear. We purchased the Sunset Cruise, ‘Now Cuba’ trip into Moron & the VIP lounge for the return trip. We used the Hop on Hop Off bus also. The buffet and all the a-La-carte restaurants were very good the nightly entertainment with the dancers was excellent , Xmas Eve show was spectacular! The ‘band’ on our last night was not enjoyed by us. We see lots of live music at home and prefer performers who are pleased when the audience enjoys a show and appreciates us. This show felt like the performers thought the audience was not enough for them & instead of entertaining us they wanted us to cheer more, clap more, dance more , stand more, catch a God forsaken T shirt thrown at us! LOL ! I felt ‘safe’ & did not worry about COVID & thank God Covid protocols weren’t’ in our face all the time!

This was our first time going back to Cayo Coco post-COVID and our first time staying at Hotel Playa Paraiso. This Resort is unorganized, it has very poor management, it was short staffed and full over the hotel capacity. Checking in was a mess. We had to wait 4 and half hours to get the keys to our room and the teenager girl working at the front desk was very rude, unprofessional and not helpful at all, not giving us any explanation other than the room was occupied with other guests that had paid for late checkout so they could not make it ready for us sooner. My question is why would the Hotel assign rooms with late checkout to the guests that arrive early???? Not just us, but every guest that arrived at that time had to go through the same. The lobby was full of people just waiting for their room keys for many hours. They were short of everything specially towels and bedding. There was only 1 made cleaning all the rooms in each level so the room was not cleaned some days until the evening. The made was taking away the used towels from the room and telling us she did not have clean towels to give us, so we ended up using our own beach towels to take a shower. There were long lines to get into the Buffet, specially for breakfast and dinner, and once you were in, there were long lines to get to the food (like 40 minutes to get an omelet or a portion of grilled chicken). Also there was clearly an issue with the hot table, maybe it was not working or maybe they put it at a very low temperature because the food was always cold even when the Buffet just opened. It was also very dirty, there were flies and a small bird flying around the buffet and we even saw cockroaches in two different occasions during the dinner service. As for COVID-19 adaptations, there was nothing more that EMPTY hand sanitizer dispensers all around the lobby area of the hotel. I wish I had better things to say, but this was our experience in this Hotel. What was supposed to be a relaxing family vacation turned into a very frustrating and disappointing experience. We will definitely not be back at this hotel. .

First time at a smaller resort where everything is only a 5 minute walk away - very handy. Staff were all very friendly and helpful. Our room was spacious and Disnay was meticulous in cleaning it. Very inventive with his towel art too - lots of fun! Food was plentiful in the buffet but not many options for fruit. They did the best that they could with what they had to work with ... The food and service in the a la carte restaurants were excellent!! As the resort was in the middle of a bay, you could walk the beach for at least half an hour in each direction which was great to walk off all those extra calories from the delicious drinks they made at the beach bar. We took bug repellent but didn't need it as there was enough of a constant breeze to keep us cool and the bugs away. All in all, very happy with this resort.

Excellent place, nice ocean, green territory, very bad service, fair food, dirty restaurant with cockroaches and flies, lazy and not friendly receptionists, good beer but no pinacolato in the bars... It can be a good 4 star hotel if there was a normal top manager there who cares a little about the job he/she has to do. Just my feeling. I go to Cuba almost every year and I can compare different hotels. I don't expect too much from Cuban service, but this time is just less than expected.

rooms are old and in need to be redone including installation of bathroom fan , better specification and location of 110 volts plugs due to the fact that most guests are Canadian . grounds vegetation are great and nice to look at ,nice large swimming pool devaited in to 2 sections

Very nice resort and beach. There was some rain and wind most days but resort even had umbrellas in the rooms. Great staff and amenities.Food was pretty good and drinks were good most times (sometimes they didn’t have certain beverages)

I will start with the positive: - Beach was AMAZING!! - Hotel was in a great location close to airport. - Gardner Osmani was very nice to us. Thank you for the hats!!! - The lady at the 24hr bar. She was in the world cup section (irina?) She was always with a smile and very attentive. - Food was ok 👍 . Poutine and ham and cheese sandwich at the 24hr bar was AMAZING!! Now to the negative: - Our hotel room bed was hard as a rock. BATHTUB was a struggle to get in (we had to climb up to get in) my friend had a hip replacement so was very very difficult to shower. - Customer Service from the lobby to bartenders and servers was very poor (except a few that cracked a smile at us) - We felt discriminated due to the fact that we were 2 girls, a few of your staff thought we were a couple and even one server blew a kiss to my sister in law. - We noticed that once hotel staff knew we were not a couple they satrted to be nice to us. - We had no toilet paper for a whole day, we complaint twice about it and also no phone service in room, the phone had no cord!!! - water was running thru walls and into our plugs.. again we complaint to front desk but DID NOTHING!! We have videos - Last day we brought our luggage down to lobby and asked were we can leave our luggage they told us to leave them in the hallway. We did as we thought everydody will do the same, but nope later we realized the hotel had a luggage room to store your luggage!!! - One server in the buffet restaurant was rude to us the 4 days we saw him, giving us such a disgusting looks 😑 thinking we were a couple. Overall i will not book again in this hotel. We've been to Cuba more than 7 times with our own families and this was our 1st time it was just my sister in law and me and never felt the way we felt this TIME. All resorts we've been customer service is been GREAT!!

Please read full review for hints :) Just a short bus ride to the resort and our driver had cold beer on hand. Resort is laid out nice and most of the employees were great. Things can always be cleaner when around food and food serving, but overall a genuinely nice place to go. You don't go to Cuba for their food...but it was not bad at all. Once we navigated the daily routine of the buffet and 24 hr snack bar we were able to find what we all enjoyed daily. Breakfast buffet had cheese, eggs/ omelet bar, fresh cooked/smoked ham and potatoes they would add to the grill for you to crisp up and was always fresh bread for toast. Lunch we stuck with the snack shop or beach as they had grilled panini sandwiches, hotdogs, fries. The beach food had some nice deep-fried fish or bbq pork sandwich bun. They had fun things for the kids like cotton candy and churro. There was a pizza bar as well daily, and if you ask them they will add grilled chicken...and you can fold it in half like a pizza pocket. There is ice cream in the lunch buffet, and it is good. The cones are a bit soggy, so we grabbed a foam cup from the bar. For some reason there are NO SPOONS, anywhere lol Dinner at the buffet was fine. The pasta bar is worth the wait in line...if you bring him things from the buffet to sauté with the sauce it can be very good! DAILY Salt and pepper was not available at each table if at all unfortunately. There were little to no fresh fruit or vegetables...but we avoid them anyway in Cuba, because that is likely where you will get tummy problems, from raw food. They did run out of some selections of alcohol daily but did the best they could with what they had. Beer and Rum flowed freely. No issue. They will make you iced coffee as well, we did not realize this until day 4, and it was really good. Here is something I DID NOT LIKE Purposely/VISABLY watered down wine at each of the 3 a la carte dinners. We watched and heard the server ask the head waiter if she could give me the "real red wine" because the watered down bottle was emptied. I am unsure why this occurred, but it made the dinner experiences less enjoyable. It wasn't a "one off" it was at each a la carte, and it wasn't just our table? Things I would pack/bring again: salt/pepper, spoons, katsup packets, peanut butter/nutella ( we have a little guy and this did help ) Other than that it was a great holiday. Really. You can tell they are doing the best they can with what they have.

Our vacation was wonderful - the resort was very well kept. The staff were AMAZING, kind, friendly, helpful and just very genuine. There was no shortage of anything... food and drinks were abundant. Our rooms were very clean and comfortable (except the pillows, bring your own if you can). The Lobby is great social gathering place in the evening - go watch a show and have a few drinks on the house! The pool and surrounding area was very well kept. It was cleaned daily and the staff were always out tidying and ensuring it was up to par. The beach are is very nice - it gets a little rocky when you go too far left or right from the entrance, but if you stay central to enter, you are golden. Overall - nothing at all to complain about!! We even made some new friends. We will be back for sure!

My husbands first time to Cuba and he was not impressed we had cockroaches in our room had asked if it’s possible to change rooms they said no. My son got an infection using their water and so did my husband. Food was ok saw the cockroach crawling beside the food. They don’t seem to do much. Asked if their is wifi they said no you can’t pay for it only in the lobby. They were always out of hamburgers not the greatest experience

With the latest Regulatory requirements, weddings at the resorts have become commitment ceremonies. Especially Canadian / Cuban. We had our commitment ceremony on Nov 5, 2022, on the beach at Hotel Playa Paraiso and a formal, legal marriage ceremony in the city of Moron. The staff at the Hotel outdid themselves to ensure that our special time was fabulous. from the ceremony at the beach to the following recception/dinner they made our time very special.

Playa Paraiso is a beautiful hotel with wonderful staff. We stayed in a 2 room suite that was large clean and comfortable. The pools were clean, there were lots of chairs for everyone. The beach is amazing and the beach man is helpful with chairs. The buffet food is basic like most Cuban resort food. The fried fish for lunch at the beach bar is delicious as is the pizza at the pizza shack. The snack bar by the pool was my favourite ! Chicken sandwich and fries. We will return to this hotel as I would recommend others to as well.

Air conditioner is always off in buffet. Sometimes they open windows, but that causes too many flies When widows closed - too hot. Ventilation is important to prevent spreading of COVID-19 Shortage of hand towels in the room. Sometimes, toilet flush does not work. Strip of sharp rocks and seashells to enter the ocean Not coming back

Rooms needs updating - very old outlook and design. Tons of bugs at night. Otherwise, it is 3.5 star resort. Trust me. Would I go back? No way. Staff were nice. Beach is ok - sand weed. Food was good.

Our experience at this resort was great! The primary reason for our vacation was to be on the beach and swim in the ocean and we were not disappointed. The rooms were alittle dated and the mattress hard and springy, but the A/C worked well.

I have been to this resort 5 times this year. On the good side, food ( dinner ) was very good this time. Lunches not so much. Breakfast you can't go wrong. Rooms were about what I expected. Not perfect but also not horrible. Beach was awesome. Pool was very good . Mosquitoes were absolutely horrendous this time. I honestly don't know why or if it's just the season. One thing that I did find interesting was I was given a white wrist brand when I arrived and was told to change it the next day. I did notice that the local visitors all had white bracelets and I did notice this time I was treated significantly different. Not better, anybody can draw their own conclusion from this. I have been there many times this year and I would say that the food is getting better throughout the year but the rest of it is not excelling to the same standards. Service was generally not great. I would say that the service in the lobby in the morning was excellent. Not a horrible resort but I think they could do better. I will be trying other resorts in the future

Review of Playa Paraiso - Cayo Coco Beach Resort Reviewed 1 week ago via mobile Back again, including my June trip when I celebrated my birthday here. The June and this August trips both suffered from similar problems that plague the rest of Cuba. Shortages are a fact of life in Cuba that also impact clients at the resorts. All levels of the staff do their utmost best and will explain apologetically when your request cannot be met because the item, food product or beverage are not available. Supply problems notwithstanding it's a great resort, good value for the price. BTW the kitchen did a beautiful job on my fiance's birthday cake. Date of stay: August 2022

Selected this resort as we knew a staff member who had moved here from a different resort. The day started with us having no rooms when we arrived. If they know our plane lands at 10:30 am and we will be at the resort by 12 pm why not have our rooms ready for us! The previous guests must have vacated the room by 8 am like we did on out last day. A staff member whom we knew had to intervene and we got our room at around 3 pm. The building we stayed in didn't have lights in the common areas like staircase and hallways for 2 nights. Had to complain to customer service as most of the building guests especially kids and females were scared to stay out during the night. The magnetic keys needed to be changed 2 to 3 times a day. They simply would stop working for no rhyme or reason. . All the guests were getting tired of this. Been to Cuba multiple times and am used to food there but this resort would rank at the bottom. Same repetitive food every day. Being frequent visitors to Cayo Coco and Cuba we went prepared with Indian spices and sauces so please bring some masalas with you. Drinks too diluted and no Crystal or Buccaneer beer. Staff was hit or miss. Some were amazingly great but others like the ones at the 24 hr food stand were pathetic. Staff at the Pool bar, beach bar and lobby bar were amongst the best. Saw guests standing an hour at the pizza stand near the beach. Went there twice but both times didn't get Churros. Please also be beware of paid services: Confirm it multiple times as words have no meaning once you pay for the services. When it comes to the room, it was dated with uncomfortable beds. Mold and broken pipes. Flooding of toilets in our building was common. Luckily didn't happen to us. Please also take plenty of bug sprays. As this resort was built on marsh land you will be bitten alive. The resort doesn't have it sprayed as much as they should. Best part about the resort- Beach is one of the best. Even if you don't get to go to Pillar, this beach will be enough. Secondly 50% of the staff are amazing. If I ever go again it will be for the beach and some staff who really pour their heart into their work. Last best part was the local Cuban guests. They were very cooperative and social. If you understand and respect their culture they will shower you with love.

I wouldn't go back. Pool and beaches were clean and beautiful but they are not cheerful unless you tip very well and they cut costs wherever possible. Christmas music in July in their buffet area and no air conditioning or fans so you better eat quickly and get out! Very disorganized and disappointing. All day snack area is gross and always out of everything so it's really not 24 hours.

Here are the facts: -We paid for Jr. suite with a sofa but there was no sofa -Our connecting door (for shared rooms option) wasn’t locked so a stranger walked into our room at 2am!!! -Reception says to change money to Cuban, Canadian or US dollars but all excursions are paid with Visa or Mastercard only -The store people had no change so gave us masks instead -Tables and chairs were NEVER cleaned/disinfected (except for stage area) -We arrived at 10:00am but check in is 4:00pm… we had zero sleep and were hungry, we wanted to shower (flight with coughing passengers), hit by the heat (duh, it’s Cuba) We had to wait until 4 to do all the above -Soap is 75% water (no lather) -Buffet had no barriers or cleaning of shared serving utensils -Tables we’re “washed” with a VERY watered down soap spray (no scent) -Bugs in all corners of floor -Headboard was dusty and had spider webs -Only visible cooks wore masks -Get “take away” plastic cups at bar and buffet because dishes aren’t cleaned properly -Hand sanitizer empty and only a few pumps available

Good things: excelent wide beach, a lot of palapases, no need to secure your tent and beach chairs from early morning, they are available any time, a lot of them. No lines to the main buffet, a lot of tables inside. Good room service, all is done in due time. There are a lot of trees , bushes and flowers, very green and clean resort. The pool is fine, I am not very interested in the pool when there is a great ocean very close to the bungalow. Good service in the lobby and all bars, coffee machines are working in two bars, coffee is good. Mango fruit is the best in menu. Bad things: food could be better in terms of both varieties and taste. A lot of local people who tried to avoid the line for the food preparation station, very often getting more attention from the personell than the foreign tourists. It was a weird and new experience after 2.5 years not being in Cuba due COVID-19. The excursion on the catamaran was good except a lunch, they promised very good sea food lunch, but when we arrived in the restaurant, they brought one lobster tail for 5 people, one table spoon of rice, and tiny portion of fries that looked was prepared at least 3 days ago. The price for the excursion was pretty high, $USD 110/ person, and having nothing to eat after taking a breakfast at 7 am and 3 snorkeling stops plus delfinarium- it was really bad experience! A lot of mosquitoes also did not add a good feelings but it is this time of the year to claim I assume.

Myself and my daughter visited this resort April 29th to May 7. What an amazing week we had. We met so many great people from visitors like ourselves and staff. Can’t say enough about the staff, friendly helpful kind …the list goes on. Drinks were great food was fine, we don’t go to cuba for the food we go for the awesome people and beaches amd this beach is just gorgeous, lots chairs no need to get up early. Entertainment was on par, always something happening day and evening. It’s a small resort so easy access to everything thing. Only thing that could use some upgrading is the A/C in the buffet, it’s hot in there, can’t imagine what the staff feels like cooking and serving. Other then that we really enjoyed our stay. 3 years past due. Thank for a great week away! We will likely go back.

Please educate yourself about Cuba prior to traveling. Our resort was limited on handing out water bottles, sometimes you had to take the back off the toilet to flush, food was ok, no beer in your room fridge. These are issues consistent with traveling to Cuba. Otherwise, you get an amazing beach, moderate facilities, and an amazing trip. The staff may be interpreted as stand-off'sh, but once you show them that your not an idiot, they are awesome.

The grounds were beautiful and well kept. The resort was very clean and staff were friendly. The food was okay, typical for Cuba. I saw a few cockroaches in the buffet which I didn't like. There was not much in the line of entertainment at night and there really were no quiet spots or sitting areas if you wanted to get away from the noise but that really didn't bother me. They did their best in regards to COVID but not all guests complied and had to be told to put on a mask. The one thing that really bothered me was the night we arrived before midnight there was no one to help with our luggage which was okay but were just told what block our room was. We had no idea where we were going and it was totally in darkness, all the lamps on the walk ways were off and the big lights on the buildings were off. It was so dark we were getting disoriented.We finally found our room after roaming around for at least an half hour, we lugged our luggage up four flights of steps and the hallway where our room was also dark. I'm not usually one to complain and I'm sure there must be shortages of staff due to COVID but the no lights the night of arrival was very upsetting. Regards, Brenda

I enjoyed my vacation to Hotel Playa Paraiso. The grounds were beautiful, the rooms were incredibly clean. I had no problems finding food to eat (with the current situation in Cuba taken into account) The beverages were plentiful. I enjoyed my catamaran excursion. However, we arrived late on a Friday evening. After check in we inquired about the location of our room. We were given a map with no further instruction. There was no one available to help with our luggage, or show us the way. Had this been during the day time, it would have been ok. However, it was late at night and dark. The lights on the pathways throughout the resort were turned off. It was extremely dark. We had no idea where to go and wandered around, carrying heavy luggage for a long time. We had a very difficult time finding our room block. When we finally arrived at block 4, we had to drag our luggage up 4 flights of stairs. This was difficult for me (female 40) but even more difficult for my 65 year old mother. To make it worse, there was no light in the hallways so it was again, extremely dark. We had a difficult time finding our room. After a long day of travel (including a delayed flight) this was distressing. It was a horrible beginning to what would end up being a very nice vacation. I would suggest that perhaps there could be overnight staff available to assist travellers who may be arriving late due to flight delays etc.

This was my first trip to Cuba and want to start by saying the beach was absolutely beautiful. The only good thing about this resort. The food was horrendous (and completely unavailable at times). Cockroaches in the buffet and most food was inedible. The service for the most part was non-existent. I was told "no lady" multiple times a day. At one point there was no bread at the snack bar which was the only area open for food. Stale cold fries were the only food in the resort for 3 hours. As for the drinks, we were welcomed our first night with warm mix and beer. Asked for tequila and was told no lady. Our room was dingy to say the least. Only a top and bottom sheet were provided. Our toilet wouldn't flush properly and it was never fixed. Housekeeping needed to be chased down for water almost daily. The shower doubles as a bath tub and the three foot step down made it difficult to get in and out. The shower was like a pressure washer. The nightly entertainment was sub par most evenings. By the end of the week I was accustomed to being told no and not at all surprised when I was. I would give this resort 1 star and that was only for the beautiful beach. Most people that I spoke to at the resort shared our opinion, that it was dirty, poorly run and unsanitary. I wouldn't return even if it was free.

I was pleasantly surprised as I kind of expected less. After hotel closure for almost two years and very little tourist traffic, everything was operational, and safety precautions taken to very reasonable extend (not overdone, not underdone). We had a good stay, perfect weather and water and beach and Pina Colada. Works for me.

The beach was amazing, clear water, perfect for swimming. Cons: bad drinking water, have to ask for a bottle of water each time and explain why you drank the bottle of water which was given to you yesterday. And it was one bottle for three people. Dirty dishes, some were not even when with traces of food leftovers. Rooms are not cleaned, only Hart shaped towels. Wifi is only at the lobby and you have to request your access every day

We loved this resort and all the staff. Rooms were clean and the view we had was fabulous. Beach was amazing! Our only complaint would be the store was small and didn’t have to much variety. But overall a fantastic resort!

I was honestly disappointed. I was really excited to go back to Cuba for my 4th time but it wasn’t how I remembered Cuba. I found at the resort you had to literally flag waiters down to order food or to get water at the buffet. The pool guys would take the empty pool chairs and stack them so that you had to ask them for a chair and tip them. I just found the staff completely ignored you. I waited and waited for the internet staff and I ended up giving up because no one even acknowledged us. On top of this we had barely any hot water and then only scorching hot water the next day. I normally am not one to complain especially because I knew what to expect but this just felt like we were a bother to the staff. Lastly we purchased a beach excursion that was supposed to be the nicest beach in Cuba and they served you lunch. I had asked before purchasing if chicken was an option (as I do not eat Lobster) the sunwing rep told me that I could for sure swap it for chicken which made me decide to purchase. When we got to the beach it didn’t look any nicer than our beach at the resort and you had to pay $5 per beach chair. When we had to pick what we wanted for lunch chicken was not an option it was either lobster or pork. (Which again I don’t eat) so overall was disappointing. The beach at the resort 100% made up for everything. But next time I will be looking for a resort with more than 1 pool as this one blasted music so loud and talked the entire day. It’s not relaxing at all. We ended up at the beach after lunch everyday.

My experience here was a very bad one. I was assigned an moldy room and had to live in few days before moving to another. Second room was on the third floor and we did not have shower water during pick time. We were bitten by the sand fly or mosquitos and it turned out I was allergic but as the medic at the resort said "Cuba pharmacy is poor, no medication". For $20 I was applied a cream from an opened bottle, to release the itch, and let go. Everything in other places you get , here was gold. You had to go to the reception to get water in the room and towels. At the buffet you had to ask for a glass of water, wine or coffee. Seconds, were very hard to get. The meet was hard like an shoe's sole even at "A la carte". Cockroach were marching freely in the kitchen and everyone were touching the plates in a search for a clean one. All this put Cuba last on the list of vacation's destination.

We arrived in Cayo Coco after dark and not much to see on the way to the resort. Arrival at hotel was an impressive delight, beautiful lobby area, were served a welcome cocktail during an efficient check-in, all staff encountered masked. Transfered with luggage to our low rise by electric vehicle. Our first floor room was similar to the all-inclusive we use in Varadero, a clean room, reasonably comfortable king bed, three piece bathroom,tiled floor through out, patio door leads to a generous balcony. First view to the grounds, loved it, well kept lawns between trees, shrubs and other plantings. In morning walk to lobby area and have an espresso or two and then onto to the buffet. An ample dining area, well spaced tables. Our habitis to find a table, greet, the server, request coffee or what ever drink, and then onto the buffet. Relatively standard offerings, well prepared should be something for most, I don't know about accomodations for dietary issues. The best thing about the buffet was that there were servers, something that should continue even after the Covid era, nothing worse than seeing people "pawing over" the food items. Beach is beautiful, sandy, with coral and seashell bits, recommend water shoes for sensitive feet. Rock is visible just off the beach into to the blue water, sand covers it out into the water with sand bars rising and falling as you go out. Not many people when we were there so no problem finding beach chairs and shade. I'm closing just to say it's Cuba temper your expectations, Cubans can only do with what theyhave to work with, so enjoy the sun and the universally pleasent hotel staff. We'll be back.

Public areas, dinners, rooms, clean and well maintained. Loved the long walks on the beach and the beautiful view at the Mirador. Customer service outstanding. Special thanks to all the people from the dinners and bars who served and spoiled us with love and care ❤. Good entertainment day and night This was our third time at this hotel.

Beautiful resort! Greatfood! Wonderful staff! Beach is amazing, soft white sand and ocean is beautiful shades of turquoise. Pool is pristine and very big. Animators are wonderful and kept us dancing all week. Lobby has free internet and great drinks. Try the spanish coffee! Snackbar is open 24 hrs. and has delicious hamburgers, fries and sandwiches. Rooms are dated but very clean. I needed to change mine because of shower issues. For great customer service see Obi! Staff wear masks at all times and are vigilant about covid rules, serving guests at the buffet and sanitizing tables carefully after guests leave. I will definitely return! Muchas gracias a todos!🇨🇦🥰🇨🇺

Friendly staff - food not the best. We had to change our rooms 3 times - rooms smelled like Mold and musty. Maid service was Terrible. Beautiful beach but had to be there by 6 to reserve shade area. Not very accommodated for disabled

This is a smaller resort with everything in close proximity which was nice. The beach of course is perfect with lots of shade. The pool is huge and cleaned every day. The Portuguese restaurant was excellent and the manager Billeby was so kind and attentive to all our needs. What a wonderful employee! As well beautiful Jennifer in the lobby was lovely and made our trips to the lobby bar always so much fun. Two wonderful employees. We went to the Italian restaurant at 6:30 and didn't get our meal until 8:10. It was undercooked so we went to the buffet which had every kind of food you could possibly want. The rooms were fine, the bathtub has a very tall wall and the tub floor is extremely slippery. If you have mobility issues, this will be tough to manage. Honestly i would suggest going to a dollar store and getting some anti slip decals. I wish I had had some! The shower was mostly good although we had a few cold showers. The hotel has mostly french canadians so not too much english spoken. The entertainment was mostly in french so we did not know what a lot of the games were about. If you have small children,this is the place for you. The entertainment staff for the kids was excellent, the kiddies had a ball. The churros beside the entertainment stage in the evening were delicious. There are plenty of tables and chairs in the lobby, no need to rush to get a seat after dinner. There is a little market on the road to the left of the resort, about a five minute walk where you can get all kinds of souvenirs for cheaper than at the hotel. All in all I would recommend this resort as the staff are among the friendliest you will ever meet. Sending our great appreciation to Jennifer and Billeby.