grounds and public areas excellent , food buffet for breakfast lacks variety , lunch buffet Ok evening buffet hit and miss , deli quick bite and Italian and Asian restaurants very good . Room (king size ) lacking some furniture like a small loveseat, king bed old and lumpy as was same king on a lower floor , should be replaced, my back still hurts, wouldnt give me a double bed room becuase have to save it for families even though lots of vacancies (bush league) gut feel management trying to maximize income in otherwords cheap . Servers and hostesses the best people . NO English movie or spoerts chanels all Spanish except BBC CNN and FOx Go to a RUI property you wont be disappointed , a class above would rate it max 4 closer to 3.75 .I ve stayed in 15 other Hotels on the strip

This resort was absolutely amazing. From the staff, to the hotel rooms, to the food/drinks and service. It was my boyfriend’s first time in Mexico, and made his week, we both were amazed. It helps that the weather was beautiful as well! We will definitely be returning! Also the best beach location in my opinion. Love that they have that barrier rocks to slow the waves down.

The beach was spectacular. White sand, clear turquoise waters, warm. Chairs and beach umbrellas were great. The hotel was nice, clean, and restaurants and food very good. The altitude building was amazing, the main building a little older and more basic. Pools were a little cold, but very nice. Overall, if you are looking for an amazing beach and nice resort, this is a great choice.

Kyrstal Grand Cancun was an excellent smaller resort for a graduation trip with my daughter. The restaurants do not require reservations which is a huge plus for us, the food in the specialty restaurants and the buffet was diverse, hot, fresh and plentiful. the bars provided an good range of alcohol and spirits. Service was excellent, the servers at the restaurants and bars was fast and provided with a smile. Rooms were dated, but clean and large. The ocean front balcony provided a stunning view. Double beds were small (not a typical north american sized double) however they were comfortable. Only downfall was the room air conditioning was preset to 21.5-22c, no matter what temp you chose on the thermostat. Throughout the resort, the a/c wasnt very strong or cold. Pools were small but clean, lack of umbrella's/shade by the pool was a negative. Beach was stunning, stayed during a sargassum influx, and they worked daily to keep the beach cleaned. Ocean was much calmer in the cove in front of the resort compared to down the beach. Beach loungers and palapa's were plentiful and easy to find a spot every day. Evening entertainment was small but suitable. Dont miss the sunday night beach BBQ and fire show! it was amazing, as was the mexican night buffet outside. Overall a wonderful stay

The buffet was ahh, the same shit every day basically, got sick of it pretty fast, same with the restaurants. The Chinese restaurant was okay until I saw roaches going under the floors outside it. The pools are disgusting, you can see the oil floating on top and the pool floor felt oily too (not enough chlorine idk). The beach chairs are limited, and finding a shady spot is difficult. The beach was beautiful, the best location for the beach as there's a rock barrier for the waves. NO SPILT AC, the hotel is cutting costs by removing split AC systems, the AC they have now is not powerful. The cafe was good, staff was also very kind.

We were pleasantly surprised with this resort. After reading some very negative reviews, we were very happy with our stay - the staff was beyond friendly and was very good to us. Food was great!! The beach was incredible...one of the best in the area from what we saw on our travel thru the week. We stayed in the Altitude tower - our room was beautiful and clean. Jahir the bartender provided great service as well as Zacarias in the Risoto restaurant. The manager in the Risotto (sorry forgot his name) was always accommodating. These guys know how to work and are so friendly. I have zero complaints on this place - would definitely come back again. Kudos to all the staff that worked very hard all week. We had a great vacation

2 banks of elevators and on each one 1 elevator was down so you can wait a while ... Our room had no hot water until 430 in the afternoon and it was only for about 30 mins ,.. I told the staff every day and they did nothing except try to sell me another trip from the npbooking team every day !!!! No chairs unless you are up at 630 and claim one ... entertainment was the same show every night , myans blowing shells for 40 mins every night .... Food was okay but never warm , mostly cold every meal ... Maid never restocked my fridge which did not work anyway , warm pop yahooo I don't mean to be so harsh but it was not the vacation I expected sorry

My partner and I spent 7 days over the Christmas break at Krystal Grand Cancún and it was absolutely amazing! Both of us are vegan and the staff were so accommodating and prepared special meals for breakfast, lunch and dinner. We never went hungry and were completely satisfied with the food options Jacobo prepared for us. The restaurant supervisors, Luisa and Josias took very good care of us and were attentive to all of our needs and dietary restrictions. We loved seeing them each day. You could tell the chefs took pride in the challenge to create vegan meals that were high end and complex, and every meal was different than the last. Each meal had a protein which historically was a challenge for us when attending other resorts. The service was very good all around, room was beautiful and the beach was clean. 10/10 would recommend and definitely would return.

The hotel is solid 4 star, great location and beautiful beach. Room had odor and could use some upgrades but everything works fine. Service was excellent at most restaurant except the beach. Specially the buffet, they were so accommodating and helpful with all our request. Thank you to Luisa she really took care of our family. She made sure she checked up on daily, and requested special food for our toddler who wasn’t feeling well. We can’t thank her enough. Room for improvement - the hotel needs better entrainment, felt dead compare to any other hotels we have been. And better desert selection and more tropical fruits options. We will def come back to this place and recommend it to others.

Beach was beautiful, hotel older, air conditioning broke down for a couple of days, Staff was great and supported us to find a different room and provided a fan. Food good service. Staff were great even without tipping.

Worst food ever. Worst service ever. Treatment of guests is atrocious. Half the time only 1 of 4 elevators was working the whole week. All inclusive package doesn't allow you to use adult only pool. They wanted extra $$. Beach is amazing just shame about the resort

This resort was awesome! Not too busy, amazing beach, incredible employees who went above and beyond. Food and drinks were great! The only con was the shower did not get warm or hot. I can over look a warm shower for all the pros this resort offered.

This hotel was great. Wonderful location right on the beach. The buffet was great, good food and lots of choice. We weren’t too happy with the restaurant Risotto, won’t go there again. Staff was amazing and the hotel and grounds were kept clean. Highly recommend this hotel and we would definitely go back.

Great time! We stayed in the Altitude Tower Oceanfront suite 6th floor! We were very happy with our room, wonderful view, very clean and comfortable. Spent a few days hanging out at the infinity pool and a couple of days on the beach. Both places provided great views, and excellent food and drink service. Would have loved a little more entertainment, the best evening was Mexican bingo. Got to make some new friends and had some laughs. Other nights the music is too loud to talk to anyone and socialize. Best drinks were in the Altitude Bar by Jahir and Ivette. Staff that made our vacation outstanding were Jahir, Ivette,Celerino infinity pool,Luis on the beach. Hervi and Ishmal at Ayami,Daniela and Pedro at Risotto. And Reyna our housekeeper wonderful smiles and laughs. We found the alcohol watered down and I didn't enjoy the wine. But would return for the beach and the staff.

The beach is breathtaking. White sand, clear water, no vendors. Lots of chairs if you are there early. Locals are on the beach also but don’t use resort chairs. Hotel overall was good. Small resort, lots of pools, but lacked entertainment. The staff are very friendly and the drinks are very good Rooms are clean and cleaned daily I recommend ocean view altitude building.The breakfast was good and there is a bar in the building You need to reserve restaurants between 9-10 am daily with long line up to get a reservation booked. I prefer to just walk up when I am hungry. The buffet was small, was almost all Mexican food and service was lacking. You needed to find staff to get water or cutlery. It’s a short walk to the market, grocery store, restaurants and bars. We felt safe off of the resort. Very long bus ride to Plays del Carmen. But a short walk to get a ferry to Isla Mujeres which we enjoyed and rented gulf carts to see the island.

Krystal Grand Cancun-Altitude Tower (Upgraded) Other buildings are older and outdated. Altitude tower was nice. The beach was absolutely perfect. The pools were good, and the drinks were decent. The food was by far the worst I have had at an all-inclusive. Keep in mind that I am not fussy, and I have been to several resorts. There were very few a-la-carte options; Asian food was okay. The buffet had limited choices and not very good food. It was a really small buffet, considering the size of the resort. Altitude guests did have a private breakfast sit-down meal, which was actually really good, with lots to select from. Room service was available (and free) to have things like burgers and nachos. This was helpful when I was tired of the limited restaurants and buffet selection. The rooms were clean and comfortable. There was very limited entertainment, which was surprising to me. The first few days, there was no radio playing music anywhere. Then, it seemed on day 4 of 7, they started having a bit of music by the pool. There was only one show (Mayan theme) in the entire 7 days. I found we needed to go off the resort for any entertainment. The location was great; it was in the heart of downtown Cancun and within walking distance of many great spots. It is a family resort with adult-only areas, and small children are everywhere. Small kids were even sitting up at the bar I would not return to this resort unless there were some changes. I honestly hope to hear changes made someday, and I would reconsider. I am not the person who typically makes complaints, so don't think I am another person who just likes to complain. I am purely being honest. If I had to rate this resort: Food 3/10 Cleanliness 10/10 Entertainment 2/10 Drinks 7/10 Beach 10/10 Location 10/10

We really loved our Oceanview suite in Altitude building, from March 30-April 9th. 10th floor provided an amazing view of the increadible beach and turquoise water. Resteraunts were all great and staff were even better. Our favorite was Risotto, but also loved Ayami, both from menu or tepanaki table. The staff really made the trip, even better. Javir our Altitude bartender was increadible. Amazing beach service for food and drinks! Citrus special is our new favorite. Bartenders in main building, almost fantastic! We did have conerns with the lineup to make reservations, every morning, however, told a new online system was to be launched any day, so hopefully this will improve for future quests. I chose yo get up at 6:30 every morning to secure good free lounge chairs, with palapa every morning. I suggest you bring some identifiable beach clips to put on your towels. I do recommend Altiture building, as elevators both work and are quick. Updated rooms. Good air-conditioning, robes, updated amenities such as coffee bar and tiloiletries. We are in early 60's but any age not caring about next to no entertainment, would enjoy. We like a quiet night, following g dinner and a few drink. Lots of entertainment nearby if interested. I feel this cody resort on best part of the beach gave us good value for the great price we paid!

the hotel was amazing, the food was always fresh and good staff friendly, beach wonderful would give 10 stars for all my trip honestly couldn’t choose a more beautiful place thank you would recommend highly.

The beach was absolutely stunning! The beach service was second to none! The rooms were clean and the cleaning crew was great! We knew going in about the line up for a la carts and we got 3 days booked with them. The buffet was good, always had a mixture of food and lots of fresh fruit! The drinks were amazing and they weren't shy with the amount of alcohol! Super friendly staff and the location to shopping was like a 5 minute walk! We also knew going in that there was next to no nightly entertainment and I didn't think I would mind but some sort of entertainment would have been nice! The pools were great and so was the swim up bar! Overall the resort was great but I highly suggest reading reviews because they will tell you what to expect! The papalas were taken early in the morning with towels but again knew this going in and we secured one every day we wanted one.

The Krystal Grand could use some TLC. The room was as basic as they come with plugged sink and shower and lights that didn’t work. The door was found unlocked more than once as the door needed to be pulled extra hard to latch. The cleaning ladies clearly did not pull hard enough at least 3 times as we came back to un unlatched door. The hotel was very loud and echoed from the lobby bar. ( we were on the ninth floor) there are 4 elevators with only two kind of working. One of the two got shut down several times and even semi trapped patrons having to be removed by a ladder we were told. Food in the buffet was okay but the same every night. The A la cartes were delicious especially the Japanese restaurant:) service was good overall around the pool and the place was clean. The activity staff were nice enough but definitely not overly motivated to get people involved in there small pool games. Very minimal activities going on and no real entertainment at night other than a couple of short dancing shows. Overall, I would not return to this hotel unless some upgrades were done and a few changes made.

Pros: 1. Nice location 2. Very nice beach 3. Good poolside/beach side service 4. Decent breakfast 5. Nice pools Cons: 1. Lunch and Dinner Buffett -same menu as each other, and every day, not very good, little variety, little to no seafood. The buffet has no AC and they do not have the terrace section open which is the nicest part. It’s a bit ridiculous to be waiting to get into the buffet as well. 10-15 minute waits sometimes 2. Dumb restaurant reservation at 9am by Internet, will fill up, quick. This changed partway through but nobody was told - could not book reservations 3. No ice cream. The snack bar that is 24 hours, is not 24 hours and charges about $5 usd for a scoop. The buffet deserts suck. 4. “o week” - a couple hundred Mexican kids came for a grad trip and made the stay unenjoyable. The noise from 2am-4am kept us and many other guests awake. The hotel staff just watched. Nobody told them to be quiet or leave. The hotel lobby design with the central atrium means that noise in the lobby will be heard by everyone. This was every night that we were there - 4 in a row. We left while they remained, so I am sure it continued. Staff was useless in remedying this. 5. 4 elevators. 2 permanently out of service. The other 2 worked intermittently, and were too small to accommodate the traffic. Further there is no AC or air flow at all, it becomes disgusting. Stairwells are marked poorly as well. If you are lower level stairs will work, but God help you if you are on the 14th floor. 6. Little useful information provided upon check in, no map. 7. Our room was old

The resort itself was a nice design the pool area and service were really good but resort is dated and very little activities - food at Buffett was blah but the Al la Carter’s were decent - fave was Ayami

The room was good, always clean. The view was great. English programs were hard to find on tv, often there were none. Getting to the room can be challenging as never more than half of the elevators were working, sometimes only one. The food was mostly disappointing as the buffet had the same salty choices every night though breakfast was ok. We only went to one a la carte (Italian) and were disappointed. The snack bar at the pool was good but only available for lunch/afternoons. Beach chairs could be had if you were on the beach by 7:30am. The pool chairs were easier to get later but we did see people “reserving” at both the pool and beach, coming back much later or never that day. Some drinks were good, but many just tasted odd. Maybe a difference in the water but rum and coke should taste the same anywhere and gin & tonic shouldn’t make you walk away. We were on a WestJet vacation and their partner, Nexus, was not good. 1-1/2 hour wait at the airport for a transfer and the resort rep only showed up sometimes.

Most of the staff team was great. The facility itself is not in good working order. Basic facilities management issues materially impact your general experience. This is not an exaggeration. Most of the issues raised by multiple reviewers, such as the inability to book restaurants and the extortionate pricing of beachside deckchairs, are true and not overblown. The great things about this resort are not particularly the resort itself, but the location and the beach surrounding it. I think this skews the overall rating. These two factors are great, but both are accessible to the general public. Also, just because it says "Grand" in the name does not necessarily mean it is grander than the neighbouring resort, Krystal Cancun. I hope someone finds this helpful. We made the best of the 7 days but would not go back nor recommend it. If you have booked before reading this, you will have an ok time. If you haven't booked yet, you may want to research more.

Dining – line up for every meal to report room number etc. to get access one-by-one. Same menu every day for Breakfast/lunch/dinner. Bars – Lobby bar opens at 1:00 pm and Beach bar opens at 11:00 am. Until 11am can not get even non alcoholic drink juice or else Ala carte restaurant – needs to be booked daily only for same day. Booking opens at 9:00am. I tried 6 days in a row, could not get it done even one time. Room – very small room, with no sofa, table etc. Only one (1)! Chair in the room Beach – Not enough chairs. beach is very crowded as it is open for public. Everything else was good !

We escaped for 4 days to Cancun and I had done quite a bit of research on hotels ahead of time. Our priority was to find a hotel with decent food, ocean views, and a fabulous beach with good waves and no seaweed. The beach was AMAZING!! One day the red flags were out as it was super windy with more undertow than usual. But the lifeguards kept a good eye out and blew the whistle if people went too far. If you are a good swimmer, you will be fine. There were also pelicans that dove close by to us that day, but only when the waves were more prominent. Food - overall the food was okay. The buffet was subpar, and there was a lot to choose from, but nothing to rave about. The best restaurants were the Italian (exceptional!) and the Japanese. However, the Grill (steak and seafood restaurant) was a little disappointing. You must book on the app as soon as you can -right at 9am every morning, but as others have said, even then we had 2 out of the 3 nights where there was no availability to book and all were full. However, we would go grab a drink and put our names down for a restaurant around 7pm and were usually called within 30 minutes. Getting a sunbed always seems to be a challenge at these vacation resorts. We had to go put towels on beds by 9am or it was very difficult to get 2 or 4 together, especially on the beach. It is frustrating that people put towels on beds and then don't show up for a few hours. The room was clean and the beds were comfortable. We had an oceanview room on the 11th floor which was lovely, but extremely windy. Our friends had a room 2 doors down from us and there was hardly any wind when you went out on their balcony. On the weekend, the beach is busier as the locals come to enjoy the area a little ways down and the hotel is very close to town. We did not go into town, but there is a lot of nightlife there. In the hotel, there is very little to do in terms of the evenings, not what we are used to when we go on this type of holiday. Usually, there are shows, karaoke, etc, but this hotel just had one bar where there was a DJ for about an hour after 9pm. So, it depends on what you are looking for. Overall, I would recommend this hotel for a short stay and if you want something a little less expensive than some of the other resorts. We did not have high expectations and enjoyed our time there.

People are so friendly there. Food wasn't great but to be honest I wasn't there for the food. The beach was magnificent!!! So beautiful!! We didn't have hot water in our room. Maintenance checked it and they decided to change us to a different room. We loved that there was so much here in walking distance. We walked the beach twice a day and it goes forever. I would easily go back here. We loved it. The pools weren't the greatest but again I wasn't there for the pools. Sometimes people there had a hard time understanding what I wanted or needed but if they couldn't figure it out they always got someone else. Very friendly and easy going people.

Travelled as a retired couple and stayed in an oceanfront Altitude suite for 14 days. We are very familiar with all inclusive resorts having stayed at many in the Caribbean, and especially in the Cancun area. Most important to us is a great beach and good service. This resort was excellent in both of these areas. The resort was different than others in the area we’ve stayed at in that probably 75% of the guests were Mexicans on shorter term vacations, some all inclusive, some not. This meant the food options, while somewhat limited, were fairly authentic Mexican style. We really appreciated that, They had decent house wine and made wonderful Mojitos. The gym was clean and had several cardio machines and a selection of free weights and machines.

The hotel is in a great location in tge hotel zone. It's on a little bay that seems more private than the rest of the hotel zone. Hotel is nice. Looks grander than it is. Our room overlooked the street but because you're on a point you still get an ocean view. Rooms are basic but clean. Staff is attentive to any issues you have. Elevators are slow. Only 3 out of 4 worked. The layout downstairs is a bit confusing and bot made for handicapped people. Buffet is good but very small for the size of the hotel and not enough meat being grilled for dinner. Not 1 fish filet all week. Italian restaurant was just ok. The grill was excellent. We didn't like the set up of the restaurant booking. You can only book for that day. At first they said at 9 am but everything was gone by then. Then we were told 6 am and were able to get a reservation. The timeshare sales do get on your nerves after a while. Beech is lovely. Not enough lounge chairs for the size of hotel. Louis on the beach is quick with the drinks and the food Isabel at the buffet is a sweetie. I'd say we enjoyed our stay and it was good value for the money

Been to Cancun several times …first time at Krystal altitude Cancun, won’t be back ……. Food is very mediocre, we lived on room service spaghetti and beer . Staff not so accommodating or friendly , never ever got a chair on beach as you had to sleep on them the night before in order to get one ..so we were not served food or drinks on the beach . Beach awesome , Luis room service delivery awesome . The rest is not worth it … Gave us the 12 th floor when I requested a lower room and I’m terrified of heights..

It is not a bad hotel. I don’t like a food, not a great selection. But the hotel has seven restaurants for all tastes and all restaurants are different from each other. You must book at 7am for your visit. Otherwise, you risk not getting in.

Over all the stay was an 8/10 I had some issue with the cleaning and staff. Check in wasn’t ready 2:30 in the afternoon we waited 30 mins and our room still wasn’t ready so we got placed on another floor. Wasn’t a big fan of the buffet option neither breakfast, lunch, and dinner. But the restaurant there were alright not a lot of options but some. The pool area was amazing loved was there everyday. Some days the waiters were on it and some days they were lazy. I was all inclusive so eating and drinking was never a problem. The beach needs more chairs by 9 am there was never any chairs, but be sides that the beach was beautiful. House cleaning was a little difficult because they didn’t understand what we were asking for and never got done till like 3-4 in the afternoon. The shower head did have mold on the rim part. Over they did a good job on cleaning our room. There were activities but for kids they need more adult events I loved the Hotel overall

We loved our time here (the 2nd week of January). We were taken care of really well by the generous staff, and felt at ease in the space. It’s a smaller resort, which we appreciated — well laid out with lots of places to be, in or out of the sun. Two different pools, with two different energies! :) Food was quite good. Zero complaints. We appreciated the local families who were also enjoying the resort, and people from many other countries. You can walk for miles on this beach, and the little corner of the Reflect’s was peaceful and more swimmable for timid ocean folk than the rest. We had fun playing volleyball in and out of the pool, and enjoyed the simple evening entertainment. We were sad to leave and will return.

As a frequent traveler I have never wanted to return to a resort until I arrived at Reflect in Cancun. This place is amazing. Food, beach, pool, night shows, sunrises. I had everything I wanted and will definitely be returning for my next vacation. Not one single thing let me down.

Very clean smaller resort, with great pools. absolutely wonderful beach, all just outside the door. Rooms were perfect. Staff amazing, very attentive. 24hr room service. Smaller type of entertainment each evening as well. Very well coordinated check in and out. The only negative was the food in the buffet . Breakfast was great, but for other meals- choices were very limited. The menu didn't change much each day either. I absolutely loved all of the 4 restaurants. The food was wonderful. Lovely 5 course meals, and the best part was that you didn't have to dine at the buffet, you could go to the restaurants every day and most of them did not require reservations. On another note, while we were there the two elevators were not operating well, we got stuck inside one day. But, it appeared that installation of two more newer elevators was commencing in another location. All in all, a great place to relax and enjoy the sun.

Beginning on the checkin they give me a upgrade for a ocean view, the housekeeping was very good every day my room was cleaned and fridge reloaded, the bar the service was amazing e the servers friendly.

The resort met all my expectations, and the service was great. Only complaints were that the elevator was slow and there was sargassum was on the beach (which may have been unlucky timing). The location was great though and I would recommend this place to a friend!

Very clean and well kept resort Good wifi Beach is very crowded and used by locals as well. The only small complaint I would have is that we were told by our airline rep that we would get a hospitality room since we were leaving for the airport 5h after our checkout time, but of course that did not happen.

We stayed in the alititude tower over all good stay. Good location close to nightlife. Hotel staff were very helpful. Only one bar at the hotel is open until 1am. Service was a little slow as you need to provide your room number for everything. No night entertainment.

We stayed in the older tower.it was still great. The staff here is fabulous . 24 hour room service . Beautiful beach. Pool chairs are limited but we always found something . Bufffet very small but happy there’s not a ton of re-used or unused food . The quality of the food was good and just limited. Service staff and cleaning was excellent . Small balcony’s . We were near air conditioners so it was noisy but still a good view and we aren’t in our room much. This resort was great. Would stay again

Was fun and good people working. Being all inclusive is great but bothersome with always having to sign for your drinks and meals. But fun and events always happening. A quick walk to the nightlife so no cabs needed and easy to get to off resort restaurants.

Everything was great about this resort: excellent location,very clean, nice rooms, small, great a la carts, nice service staff. The only issue we had with this hotel was that we had all inclusive bracelets but still needed to sign for everything and when I say "everything" I mean even the drink you order at the pool. This becomes a huge hassle because it takes the wait staff forever to process a drink so the service not so great. Outside of that - all good. A lot of people complain about the noise from the beach bars - face the facts, if you are staying on the strip anywhere in Cancun, you will hear the music from Mandala and the local clubs until the wee hours.I really enjoyed my stay and would come back to this resort if they didn't have the requirement to sign for everything.

The hotel was clean and the people were friendly for most. I had all inclusive and I didn't like was that I couldn't other more that one drink at a time when you can order as many plate as you would like. I didn't like that we had access to the Krystal but the stasis treated me like I was not a guess and restricted me access to the premises.