reno not complete pools are not segregated (quite to noisy) improved beach seaweed issue no included wine choices building concierge gone sports bar at Desires provides activity before disco time primary feature is golf

Disappointed that it was just renovated and floor tiles were broken the painting was messy. Toliet kept plugging.Found the room very damp. Necessities weren’t refilled daily. However the staff was more than pleasant

We stayed at Secrets Playa Mujeres in 2024 and were so looking forward to seeing the renovations done in 2025. The biggest improvement was the rooms! Much brighter and modern. The pool area and grounds in general remained the same with the only real change being the checkin location. There didn’t seem to be as many restaurants as we remembered and had to venture to the resort next door, Dreams, for a few dinners. Our biggest disappointment was the beach! There didn’t seem to be much effort in keeping it well maintained. I realize the seaweed was out of the resort’s control, but even the lounge chairs just seemed to be dropped on the beach. There also seemed to be an added emphasis on the Hilton brand, marketing and sales. We stayed here because it was a Secrets not because it was a Hilton. The entertainment staff as well as the staff in general were top notch and met all of our needs. Over all our stay was very relaxing and we were well taken care of. If you don’t mind spending the week at the pool than you would have a great time at Secrets Playa Mujeres.

Food was great people even better entertainment team awesome would definitely go back again The weather was great beach water not very clear The swim up was very nice fed the iguana's there and would do it again

Everything was exelent staff is amazing polite always asking if everything is ok. The food is very good, The gym is well equiped when there evryday. The only thing they try to sell you upgrade when you arrived. bed at the beach at 200$ US per day is a non sense at the price you pay.to go at this resort.

The resort grounds, and restaurants are well maintained. They're renovating rooms starting next month so I'm sure they'll be nice. Food was great. It's a personal choice but we could always find something good. Service and staff was excellent- always pleasant and helpful. The beach was gorgeous.

Nicely laid out. Rooms clean. Public bathrooms need attention to cleanliness by mid day. Restaurants nicely decorated. Some restaurants good food others not so.Disappointing to not have alcohol in the rooms. Mini bar not replenished with soft drinks - only by calling housekeeping then took 24 hrs.

As this was our first time in Mexico we didn’t really know what to expect. We were pleasantly surprised by pretty much everything. Food onsite was amazing, staff went the extra mile to see to our comfort and wellbeing. Rooms were well kept and modern. Amenities were well appreciated. We were however a little disappointed there was no bottled alcohol in the room. Beach was top notch and activities around the pool area were excellent.

Everything was great. Restaurants , pools , service everywhere was 5*. Beach was long , clean and much enjoyed. Loved the excursion to Isles a Majures. Just would prefer the room toilets to be elongated & comfort height bowls.

Went in blind to this hotel, and couldn’t have been more pleased. Accommodations were clean. Staff was super friendly. Great restaurants and bars. Golf carts running you 24/7 anywhere you wanted to go. And, the beach, pool and views were epic. We will 100% go back.

The beach was amazing - beautiful white sand, warm water and it was easy to find chairs on the beach. The hotel rooms were typical of Secrets. The food was average except at the sister resort next door. The drinks were abysmal for a Secrets resort. I’ve visited other Secrets resorts and the quality was much better.

Four of us booked a trip the last two weeks in April. It was a very clean, pretty and busy resort. All Staff wore masks, hand sanitizers everywhere and public areas were kept very clean. All the staff were friendly, accommodating and excellent, especially Marcelle, Marlene, Maria and Ross around the pool area. Food was pretty good, fresh and no issues with anything bad. Drinks were good. Pool chairs were plentiful. We played tennis every day and found out you must reserve a spot at the gym, concierge knew nothing about reservations. The resort was very loud with lots of parties and weddings. There were no quiet areas to get away and relax and have a conversation with friends without yelling over loud bands in a tiny room. We had a great time but would definitely go to other resorts over this one.

Beautiful resort. Extremely well maintained and the landscaping is lush and gorgeous. The staff everywhere were so amazing- friendly and helpful and couldn’t be more accommodating and all of them made our trip even better. Shout out to Lydia and Nataly at Oceans, Mario at El Patio , Susie at the pool and Martha our Concierge. All the ladies in the coffee shop were top-shelf. Jesus of the entertainment staff was energetic and lovely. But all the staff everywhere were amazing and are definitely the strength of the entire resort. Restaurants were excellent- lots of choices and the quality was very good and delicious. We went to all except Bordeaux as the menu choices didn’t appeal to us however others said they loved it. We also went to the Brazilian next door at Dreams which we thought was just ok, and the Mediterranean at Dreams which was excellent. Mexican Night food was amazing and the entertainment spectacular- we were able to go twice as we were there ten days and we were so happy we did. The cocktails in general were good and generous but extremely sweet. They don’t use real fruit juice which would have made the drinks amazing We were Preferred Club which was worth the money for us - we did Preferred club breakfast at Oceania half of our mornings which was also excellent with the most beautiful view. And checkin and checkout was fast and effortless. Our room was sparkling clean every day and turn-down service was excellent. Plenty of towels and toiletries daily. The beach is pristine with the soft white sand and gorgeous water entry. Several of the restaurants and the gym and lobby are located in a different area of the resort but they have several golf carts running back and forth constantly so waits are minimal - but it’s a 5 minute walk which is a perfect opportunity to stretch your legs between meals and cocktails. We found the hot tubs in the pool area sometimes got very busy / crowded and loud which took away from our peaceful times - however there are others locations away from them , including the beach. We would go again and would recommend it to our friends and family.

Great friendly service. Well maintained and always clean. Beach is OK. Lots of seaweed. Windy all the time. Pool is heated which is great but divided into three sections which is not great. Always fresh towels avail. Lobby and restaurants are farther away from the rest of the resort. Food is ok...better than what we previously experienced in Mexico but not quite there yet. Not a fan of differentiating service levels at the same resort. We paid extra for the Preferred Club which is segregated to certain areas. No premium beer. Terrible house wine...lower quality Chilean. Same house wine everywhere around the resort including PC. The in-room minibar was not an upgrade. Ideally I would prefer to see all guests receive the same service level so you can enjoy premium service and booze all around the resort. We stayed in a one bedroom Master Suite which we enjoyed. It lacks a kitchenette. Only has a mini fridge. Should have a full fridge with freezer and ice. Very nice golf course but it’s not fully included. $99 US per person ‘cart fee’ before 1 PM. $70 US pp after 1 PM. Reliable & friendly shuttle service. Food & bev on the course is extra but attentive good service on the course. Preferred Club staff said we can request a packed lunch at an extra cost (why???). We just took sandwiches and beers from the PC room before heading for golf. One major dislike is the dolphin compound at Dreams next door. Why do they still cage dolphins to entertain ignorant people? Very disappointing to see that there. Dreams has a much better layout and pools. Will likely stay closer to Playa Del Carmen next time in Mexico.

Nice beach, appreciates that there were no vendors on it. Very windy so the surf was rough which’s apparently Accor to the staff is common for December and January. As a result swimming and snorkelling was not possible. The catamaran excursion was not as enjoyable either as there was no snorkelling. I would not recommend this resort to friends although I would recommend Dreams to people with children just not in December or January.

Hotel grounds were beautiful, Very well maintained. Beach was lovely. Staff was great, very welcoming and friendly. Food above par. Enjoyed walking around the Dreams resort as well. Not sure the upgrade to preferred was worth the extra cost. The Preferred lounge was nothing special, a sit by the bar area would improve the area. The Rendezvous bar had a nicer ambiance. We did have problems checking out as the staff did not remember/write to our file that we requested an late check out, so harassing/nagging phone calls to vacate our room. We did not get charged extra, so it worked out in the end. Secrets is a great hotel brand.

This resort absolutely lived up to the reviews...it was clean....the service was awesome....the drinks were yummy and fun...room service excellent....rooms very nice (showers2 could use an upgrade). There was construction going on but we never really noticed it. Only disappointments: no dinner buffet but u could go to Dreams for that and we went for massages and they were terrible : ( ... definitely recommend this resort.

I stayed at this resort for five nights. I selected it because it was indicated as a five star resort. The staff was great the resort was clean but it wasn’t a five star. Also, it’s really not for solo travellers.

Beautiful resort! The hospitality from staff is unlike any other. Grounds, pool, restaurants, beach, all spectacular! Preferred club definitely worth the upgrade! If your looking for the perfect getaway, Secrets is the place!

We stayed at the Secrets Playa Mujeres from September 20th to 27th (room 2201). Went there for our 5th wedding anniversary. When we arrived after registering we were welcomed by Leo from the VIP services, thanking us for choosing the resort for our stay. He explained about the $200 resort credit and how to use it and also wanted to book some time for the “welcome breakfast” the next morning. We had arrived early afternoon and was starving so went to have lunch at the Seaside Grill. Service was very slow and after almost half hour waiting still did not get my order, had to remind the Manager again and even when the meal came it was not a listed on the menu, again had to call him over and showed him what was supposed to be served. That was our first impression of the service so far. Next morning when we met with Leo for the “presentation” said to him we are not interested as the service we received so far was disappointing so we would not waste his time. He apologized profusely and said that “we will make it right with you”. We even showed him the email we had sent to the Customer Service a few weeks before we arrived stating that we were spending our anniversary there and showed him there was not even an acknowledgement of the email. Again promises and nothing materialized. He actually asked for a copy of our Marriage certificate. (We spent our previous anniversary at the Beloved Resort, five minutes down the street and the service was completely different). We received a call in the room a couple days after from Jennifer asking about our stay so far, again we voiced our disappointments and was told we are going to make it up to you, again nothing. So overall, our experience with the front desk was not great, they spend too much time trying to sell you their “unlimited vacation packages”, the staff around the resort itself went above and beyond to make you feel welcome and at home but again the front desk service sucked, they even lie to you to get you suckered into the sales pitch. I personally would not go back to this resort or any under the AMResorts brand, while this is barely a five star resort, definitely not a luxury resort. If you are in the preferred club you may be okay but if not it’s not worth the money. For a true luxury experience try the Beloved in the same complex.

Secrets :Playa Mujeres was an amazing resort. The staff were friendly and fun to be around. The food was awesome. No shortage of drinks. Our room was spacious and the turn down service was great. We would return.

Beautiful resort - very nice people. The only negative was the constant seaweed on the beach and in the water! The food was good, restaurants were very nice. I liked the fact that we were able to visit the Dreams Resort.

Secrets is a Beautiful Resort close to beach. Great restaurants. Staff is excellent. For golfers the Greg Norman designed course is in spectacular condition with Beautiful ocean views. Spent 7 nights and never felt we needed to leave the resort.

This was my husband and I first experience at a Secrets resort in Mexico. We had a spectacular Ocean view room and experienced beautiful sunrises most morning. The grounds and facilities are well maintained and the beach is beautiful. The daily entertainment was great. We ate at all restaurants and even took advantage of the restaurant at the Dreams resort next door which is really close. All were inviting, beautifully decorated and the food was Ok. The staff, at every level were welcoming, friendly and professional.

We spent a week at the Secrets Playa Mujeres at the end of February 2019. This was our first time in PM which is about 30-40 minutes north of Cancun - the area is beautiful and seems more relaxed and secluded than Cancun or the Mayan Riviera. The resort is beautiful and well maintained - lots of chairs around the pool and on the beach. There are the expected "chair savers" that are out early in the morning but that happens pretty much anywhere and is hard to control. We spent the majority of our time at the main pool and enjoyed the drinks, entertainment, people watching and the daily volleyball match. Service was really good poolside. We spent a half day at the spa and each got massages because we got a deal (50% off) when we checked in...worth it with the deal. If there is one downside to this resort it is food quality...not that the food is bad because it isn't; in fact breakfast and lunch either at the buffet or the grills, etc. was really good. It was the dinners for us, they just weren't "great". We tried every restaurant and the food was generally underwhelming. I admit that I'm maybe being a little more critical because of the price we paid for the vacation (and we are "foodies" although we eat pretty much anything) but I just want to help in managing expectations as we did feel a bit let down after our evening meals. All in all, a really nice resort; beautiful beaches and pools, great amenities and service, good to average food.

I really thought fir a month should I write a review or just leave it alone ! Then I thought I would be doing the next person a public disservice! So I am suggesting you move on please do not waste your money on this place , and this is current Jan 2019 , it would have to be the worst resort I have ever been and the most expensive! Which really does not make sense .

There were no surprises with this hotel it is exactly as pictured. Everything is laid out in a U-shaped centred around the pool. We paid for a oceanview room but I had wanted to upgrade to a tub on the patio. I found out that this would be a downgrade which was quite surprising. The majority of restaurants are such a short distance away from the rooms it is just a nice walk and is not far at all as some reviews lead you to believe . The entertainment was phenomenal. Everywhere we went there was live music. Every afternoon there was a band that played at the pool, there was always a violin player or a singer outside the theatre entertaining the crowds as well as the theatre itself . The service was above par. The drinks were served quickly, there was very little wait at the restaurants, housekeeping was prompt and kept our room clean. The lazy river at Dreams was a lot of fun and a nice perk. Just being able to walk over to Dreams is actually a nice perk . As the first full day of our arrival was very rainy we took up the offer to listen to the travel club presentation in exchange for resort credits. This presentation was to be 90 minutes. After the 90 minutes we advised we would not be purchasing. The sellers absolutely would not take no for an answer. They kept bringing another person to talk to us to make another offer. We continued to say no and requested our resort credits. They kept us for 2 1/2 hours before we finally got the credits. It was extremely frustrating and a very unpleasant way to start off our vacation.

I promise the general manager not to go public! Bad experience will not recommend will not go back ! 😷😷😷😷🧐🧐🧐😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕😕

Booked this hotel to celebrate moms's 70th and my 50th. First is not easy to get to down town Cancún or Hotel zone. It was 30 dollars each way to go out of the hotel, we were told it was 15 minutes from the airport and close to downtown it was not true. Is sold as a Resort & Spa "Adults only" so you expect quite time: Well it was not quite... there was too much noise full of drunk people. Noise until 2 or 3 in the morning. Upgrade is not need it. Why pay extra money for something you are not getting? This hotel is advertised as a 5 dimonds!!! Well is a long way to get there. The food is not what you expect from a five dimonds resort. I know it is all inclusive but you are paying a lot to be there and beside that the upgrade for the concierge privilege club is no necessary you get the same as eveybody else. Room service was very good and accommodating to our needs since my BF got sick (maybe the food?). There was lots of not smoking signs even in the washroom and there was not even one sign regarding not to drink the tap water im the room. The better restaurant was Oceana. Service was good, food was good. The main buffet has lots of room for improvement starting with the food contamination. The ideal on any buffet is that the last customer find the food as if he was the first customer... yes is a high expectation but when you pay that money you can't lower your expectations and you will losse your appetite when all you can see is like leftovers. Tried Gaucho at Dreams... lots of noise, i knew there was kids around. 1hr wait to seat 1 person and then the buffet was nothing but Disgusting. The French restaurant was ok. The italian restaurant was the best, food and service excellent, presentation was great. After complaining to the concierge Manager fir 2 days they offered a bottle of red wine not the best but hey! was included! After all we were happy at the wine cellar where we were allowed to have dessert just because we were getting engaged! But we got nothing special from the resort. All the employees are happy and willing to serve you very attentive but food management has room for improvement. Oh one last thing as a club privilege upgrade we got access to the Spa to the hydrotherapy... we asked for bathrobs and we never got them on our visit to the spa.

What an amazing resort. The grounds were lush, and the beach sand like flour between our toes. A wonderful variety of fine restaurants to enjoy, as well as great entertainment. We were probably most impressed with the friendliness and courtesy of the staff. It felt like it was an honour to serve us!

The hotel staff were amazing and so friendly. The resort was absolutely beautiful. Unfortunately, the noise level throughout the night kept us up and there was construction going on at the hotel beside us. We asked to be moved but the hotel was at full capacity. They did try to get us a room at Dreams but we didn't want to be surrounded by children. Overall, the hotel, staff and food were great!

This was our second time at a Secrets resort and it was amazing! We were here for a Family wedding and it was lovely on the beach. The grounds are beautiful, clean and well kept. The food was good with a nice variety to choose from and the Margaritas were number one! By far the staff at this resort really make it awesome. Friendly and they make it so much fun! Shout outs to Sexy Ross and Sexy Manny in entertainment. Wilberth, Antonio and Pino at the pool bar. HOLA!!!!

I almost never leave reviews but I cannot say enough about secrets Playa Mujeres Cancun. The resort exceeded all our expectations. The staff were friendly and attentive. The pool was large, clean, perfect temperature with plenty of loungers and umbrellas. The beach was incredible, we really enjoyed the bar on the beach with the swings. The rooms were large and had a beautiful view of the pool, ocean and resort. And the food... oh the food was delicious, such a wide selection to satisfy any palette. I could write an entire review alone on Bordeaux (French cuisine), Portofino (Italian), and their market cafe. Secrets Playa Mujeres was excellent!!

Nov 2018 This may be a bit long but is worth the read. Booked this resort for our wedding/honeymoon. This resort is about 40 minutes north of Cancun airport. The resort itself is isolated from the rest of Cancun which was perfect for us. The fact that it's adults only was also a bonus. We booked the Preferred Club Junior Suite - Oceanview. The resort itself is beautiful but was a bit overwhelming when you first arrive as it is very spread out. We were taken to the Preferred Club Lounge where we checked in and were treated to gourmet food and desserts and fabulous mojitos! We were in building three which has a view of the ocean and the pool. The room was very clean, the bed was very comfortable, there was a jacuzzi tub on the outside balcony as well as a jacuzzi tub in the bathroom along with a rainfall shower. The mini bar and in room snacks were stocked daily! The staff were very pleasant no matter where you were on the resort. The food was amazing and there was a huge variety at the buffet...no complaints with the food at all. You had to line up outside the buffet restaurant to be seated for breakfast and lunch but the wait was usually quite short. There was no buffet available for dinner which was a problem for us as we were a group of 11 and as they do not allow reservations except for one restaurant on site, we had a terrible time finding a place for all of us to eat at once. If you plan on going to this resort with a group larger than four people, I would definitely not recommend it as dinner time was very frustrating trying to get us all accommodated! The Himatsu restaurant allows reservations but you must line up for this only on the day you want the reservation. I was in line at 3:30pm one day in anticipation of them starting to take reservations at 4:00pm so I could get a good reservation time. I was the fourth person in line and when it was my turn to make the reservation, I was told I could only book for 11 people at 9:30pm! To me that's just ridiculous! The Oceana restaurant was closed due to renovations which means the resort was one restaurant down and this should have been taken into consideration by the resort as well. We tried to have dinner at the Sunset Grill and got there at 7:30pm. We were told we couldn't be seated until 8:00pm. At five minutes to 8, I asked if we could be seated. We were taken to a table for 11 people and not two minutes after we sat down we were told that they had made a mistake and that they had a reservation for another group of 11 people which they thought was us, even though we were told that you couldn't make reservations for this restaurant. We were then asked to leave the restaurant which was very insulting. At that point, we asked where they could serve all of us. We were told we could go to the El Patio Mexican restaurant but we had eaten there the night before and didn't want the same menu. They seated us at El Patio and were able to give us the menu from the Oceana restaurant so that they could accommodate us. Octavio who is the manager of El Patio was very kind to us and we appreciate his service. That being said, Secrets needs to step up it's game when it comes to larger groups. I don't know how many weddings are done there every day but there was at least one wedding every day we were there and I'm sure that we are not the only group to have this issue. The restaurants should be more accommodating and allow the bigger groups to book reservations for the restaurants, especially when they know it is a wedding party bringing them business. Regardless, all of the food at the resort was exceptional and the wait staff at the buffet and all the restaurants offered tremendous service. Aside from the issues with the restaurants, I would definitely recommend this resort for weddings. Our wedding planner Ana was amazing from beginning to end. From the email conversations to arrange the wedding to the actual wedding day, she was polite, knowledgeable and very easy to work with! I truly appreciate all of her assistance! There were so many options to choose from and you could spend as much or as little as you wanted to make it the wedding of your dreams. The wedding was better than we had anticipated and we didn't have to break the bank to get what we wanted. We had the option of a beach wedding or the wedding gazebo overlooking the ocean. We chose the gazebo but we saw weddings done on the beach while we were there and both settings were amazing! The officiant was also amazing! She was thoughtful, pleasant and knew the ceremony inside and out. Her voice was soft spoken and very pleasing, almost maternal. I'm so glad that we had her as our officiant, she really made the ceremony special. From the music we chose, the sand ceremony, the champagne toast and the the beautiful set up of our terrace dinner overlooking the ocean, we were impressed by it all! My bouquet was even more beautiful than I had anticipated and the roses smelled beautiful!!! The florist did an amazing job with the rest of the flowers as well! Once again, the food was amazing and the service staff was top notch! Being part of the Preferred Club, we were able to use the palapas on the beach! They were very comfortable and kept you out of the direct sun. The staff were very good when they were there but there were times when you didn't see the drink waiters or the staff to set up the palapas for a long period of time. It was faster to go to the bar on the beach yourself to get your own drink. It happened to to very windy while we were there so a lot of seaweed had accumulated on the beach. They were definitely on top of it though with people and machines clearing the beach constantly. The water wasn't blue but it was very nice and you were able to swim in it everyday. One day there happened to be a red flag on one end of the beach due to sting rays but you were still able to swim in the opposite end of the beach. The sand was really soft and white and nice as well. We went over to the Dreams sister resort just to check it out one day. It was nice but we found the grounds of Secrets to be nicer and you definitely noticed that it was much more child oriented. The entertainment at the resort was fantastic. Every night was a different show. We really enjoyed the circus night, rock show and Mexican night! They are not to be missed! The grounds were very well kept and they were constantly cleaning around the resort. It was fun to see so many iguanas around the grounds and they really didn't seem to be too afraid of the people as long as you left them alone. You should be aware that this resort offers time shares. They ask you to participate in a presentation but they really don't pressure you. If you say no, they leave you alone. All in all, the resort was great, the people were great, the beach was great, the food was great and the weather was great! Our only real complaint was not being able to be accommodated properly for group dinners at the resort. We are definitely sold on the Secrets brand and would visit another resort but not with a large group! If you are a couple or a group of four than this resort is perfect!

I would give this resort a 3 1-2 out of 5 . There are some very good things about this resort but also some things that need improvement . Our check in was quite slow and when we got to our room the bell hop told us where the bars were and restaurants but the map of the resort didn’t give building numbers so when we left and since it was dark our whole group had trouble finding our way back to our rooms . Okay I will now go through my estimates of the resort from top to bottom . The staff here are 6 stars everyone was helpful and always smiling except a lady from front desk who was not very nice when I phoned about checkout . The room was 5star always cleaned and we never had a problem with hot water . The beach was 5 star as once tropical storm Michael left there was no problem with sea weed and you could walk for miles along a great sand beach . The pool and grounds were 5 star with lots of umbrellas for shade and good waiter service . But here is the problem with this resort . The food is only marginal at best . We were here for my daughters wedding and when we got our meal the steak and fish tasted okay but everything was cold . The breakfast at secrets was okay with a good omelet station but the breakfast buffet was very limited whereas the buffet next door at dreams was much bigger but noisy and busy .lunch was just okay not great but not bad and the ala carts where hit and miss with some really good and others okay to poor . When we arrived home we had 1 person taken to hospital from the airport with a bad ecoli infection and at least 1 other person with stomach trouble . I liked the resort but with the food trouble and the fact that they are fairly pricey I will probably not return here

The rooms, pool, beach/ocean and restaurants were amazing. The food was exceptional, as I've always found in Mexico. We enjoyed being a short golf cart ride to Dreams, where the restaurants and bars were equally as nice. Having access to more at Dreams was a perk. The Secrets resort was beautiful but some restaurants were a golf cart ride away making the resort seem a little smaller while you were in the main area.

The beach was spectacular. The employees were wonderful. The food was terrible as a whole and my husband contracted an illness which caused hospitalization the night he returned home. This was an important trip that went terribly bad on our final day. We enjoyed our time with family and friends.

The resort met above our expectations! The checking in was very fast for the first time ever of us travelling our room was ready right away ! As soon as we got out of her shadow someone greeted us with a hot towel champagne. It was a very fancy resort however they’re also was a lot of activity great night life but plenty of room to just relax if that’s what you wanted . The food was unbelievable of course ! The pool was awesome with plenty of activities or just relaxation with an amazing view of the ocean. The only negative thing I would have to say and this is just me nitpicking is some of the restaurants would take a long time and the portions were very small. The beach wasn’t the nicest we’ve been to . But other than that no complaints the staff were amazing as per expected. Especially “Tomas” and “Sophia”. Thank you !!

Pasamos una semana maravillosa en este hotel, todo excelente, desde la comodidad de sus habitaciones, hasta la atención de todos los trabajadores hacia los huéspedes del hotel, excelente restaurantes y deliciosa comida. Estamos felices y encantados con el tiempo que allí pasamos ! Gracias Ricardo de tripcentral por ayudarnos a conseguir esta espectacular hotel ! Recomendado 100 por ciento !!

The hotel grounds were immaculate and the entire service team were outstanding. Lots of smiles, friendly interactions and incredibly accommodating. Food was good, not great. Found the selection at the restaurants to be somewhat limited but quality was good.

Nice clean resort, however very loud annoying music everyday by the pool, not relaxing at all, so not the place to go if your looking for peace and quiet. Not able to swim in the ocean too rough, no one walks the beach, very strange. Very misleading as to what's included, had to pay for most top shelf liquors or wines, so don't be fooled by the unlimited luxery line. At least 2 restaurants closed every night, the Italian restaurant ran out of Cabernet all 3 night's we went for dinner. Rooms were nice, however we paid for a partial ocean view room and we're put in a room over looking the pool, we were told it was better as the ocean view rooms you could hear the construction of a new hotel being built next door, that's fine, however don't make me pay for it!! We were unable to to get back into our rooms 3 different nights, each time we were told the electronic lock would be fixed and it never was, very dissapointing. Suzy and Louisa at the pool were fabulous, always took care of us ensuring we stayed well hydrated!! Victor at the Brazilian restaurant at Dreams was amazing!!! He made us feel welcome as did the beautiful greater outside, I cant recall her name but she had the nicest smile! Although the food was great no complaints, given the price point for this resort I expected to see more seafood and steak offerings however not options. Given the price point I was a bit disappointed, we usually go to the Iberostar Grand Punta Cana, no comparison, the Grand is far superior in every way.

There is no real grounds area. Main restaurants too far away, have to take shuttle, when raining very unpleasant. Room was good only after moving twice. They do not offer single room rates. Beach fair as too much overgrowth around beach brought in animals and bugs.

We travelled to this resort in mid February and I can honestly say everything was amazing. From the staff being friendly and helpful, to great food all around to satisfy everyone's tastes to the clean resort that has people working on the cleanliness all day and I can't say enough about the entire hard working staff from when you first get there to the cleaning & service staff right to the entertainment staff to keep the guest entertained during the days and night.

This Reaort was amazing and beautiful but the food was terrible and there service for preferred was also terrible... would not go back to this resort and paid 12.000.00 for this trip was a waste of money.

We stayed here from December 9-18th and from the minute we arrived the service was wonderful and staff friendly and helpful! Our room was a standard room but was large and clean, comfy bed and beautiful tub and shower. It seemed as though almost all of the balconies faced the pool or ocean so there weren’t any bad views. The beach and pools were beautiful and the pools nice and warm, and hot tubs actually hot! The gym was great, new equipment and Victor was by far our favorite staff member. He was extremely helpful for being the staff assigned to the gym....he was like a personal trainer!! Thanks Victor! Food was great and drinks were fabulous; the French restaurant had the best French onion soup I have ever had! You will not be disappointed if you stay at this resort!!

Overall the hotel was average. The rooms were very nice and comfortable. The pool was nice but pool chairs were dirty. The beach had alot of seaweed so not really nice for swimming. The food was average. They ran out of food at the a la carte restaurants and the wait times were very long. The breakfast was standard but the wait was long.

Dining amazing. Resort nice. Great pool, ocean. Towels handled in a positive way, no problems Comfortable loungers, esp. when your their more than a week. Unusual design, in that the main lobby is not natural to go to or use only at the beginning and the end. I view it as a sales office. It’s not very friendly. Someone introduced themselves as our personal concierge, we’ll, he was our salesman...never heard or saw him afterwards, insincere truly. They greet you like other secrets resorts with a glass of champagne but it is not sincere, and when your leaving there is a length of time waiting,so your sitting there, many people In Fact so it would be natural and sincere to offer a bottle of water...they don’t. You remember the first moments and the last they should be taught this. Also some secrets, had management, staff doing surveys, asking guests their opinions, etc.....nothing here. Many guests were complaining their rooms were too close to the pwedding pavilion and noisy, loud, esp. base music bright lighting, too late into the evening. Now our room wasn’t near it, but I surely can understand , we did here it late one evening. The pavilion and wedding set up should not interfere with other guests.paviollion is situated by rooms that have ocean view....suggest either moving the pavilion or redesign and / or supply those ocean view rooms to wedding parties ONLY. Also regarding design, the rooms lack storage areas, we’ve been at other secrets, but these rooms lack drawers / cubes. Could be easily rectified by adding some to the wardrobe and nite tables. Ifour them one guest is definitely living out of their luggage. In general, they were managed in more of an authentic Mexican style than other secrets. Including their entertainment dept. although enthusiastic. Their pool music too loud! No management present, apparently they have all gone to the offfices now located at the new hotel next door. This absence was my immediate observation. Staff want to help but they need more English training and seem reactionary vs. Proactive. I. E. Mini bar not filled daily, we as guests should not have to call ...daily. Grounds are nice. Staff generally good, I want to call out Giovanni from the pool service/ bar area, and Alex, pool concierge, outsiding and made for a great time. Excellent.

This resort was luxury and class all the way. The photos on the webpage are exactly what you get. The service is excellent. We loved not having to make a reservation for dinner and just ate whenever and wherever we wanted too. Make sure to dress well for dinner Men should have pants, collared shirt and most importantly, dress shoes..All meals were presented stylishly, even room service, The food was of a high quality. The coffee is not great so we learned to ask only for expresso. The beach had silky white sand and was clean but did have a seaweed bed not far off shore and there was a lot of loose seaweed in the water and always seaweed on the beach even though there were staff who came and cleaned it off the beach twice a day. We still spent all our time at the beach and didn't use the pool at all. The only issue I had was the jet skis that raced up and down parallel to the beach constantly. This left the smell of gasoline in the air and a bit of a film on the water. As this resort is right next to a dolphin sanctuary, the jet skis should go! We required medical attention during our stay and the resort doctor came right to our room and arranged transportation to the hospital and for the specialist to see promptly. The concierge phoned twice the next day to see if all was well and did we have everything we needed. The one comment I would make is that this resort is to the north if Cancun by about 15 - 20 minutes. This impacted the excursions we did as everything has to go through peak hour traffic in downtown Cancun, coming and going. This added an extra hour on to any exciursion and we felt it wasn't worth spending the 5 hours driving to swim in a cenote or swim with turtles etc! The golf course was beautiful and challenging. The spa was as good as the best I've seen - or better. My massage was excellent. The downside was the upsellibg on checkin. The two tiered guest system preferred guest or VIP with their own special clubs etc. This made you feel a little second class. The resort dollars that you got on check in were very limited use and we ended up only using $40 of the $200 that we had . One complaint at the Oceana restaurant was that we could only sit at the open windo with the view if we bought a bootleg of wine. We don't drink wine and so missed this experience. Very exclusive and left us feeling less. Thisvresort is extremely luxurious and comfortable .

Resort only 4 years old. Location has the best beaches in Mexico. Ocean was always calm. Breakfast and lunch restaurants were located all near beach and pool area. 5 min walk or a 2min golf cart ride to the dinner restaurants and entertainment area which were at the main lobby area. This eliminated any noise from the entertainment areas for the rooms. All the food at the restaurants were top notch. No reservations required.

A beautiful room and ocean view welcomed us. The hotel including a golf course was very well maintained. The only problem was bed sheets and pillow cases; they smelled strange, maybe because of th water washed with? Food was excellent. Staff was very helpful to arrange our requests and very professional. I'd like to come back again!

The service was exceptional from the restaurants, bars to the entertainment team, the room was very clean. The grounds were very well maintained and the food and drinks were amazing. I enjoyed a very relaxing vacation and would certainly go back!

Our experience was 5 star everyday. We were fortunate to experience great weather, impeccable service, and the food and amenities were fantastic! I hope we can travel to this resort again! We used the pools, beach front was awesome and the hotel gym. I'm sure the entertainment was good, as we were told, however we were in bed early most nights, and early to rise to see the fabulous sunrises. Gabrielle the manager of the bar staff, went out of his way to make us feel welcome. We experienced a rose pedaled room and champagne for our anniversary!

wow where do I start? the resort was fabulous, the grounds were beautiful. All the work is done by hand. Very impressive. I felt it necessary to tip a couple of gardeners a buck, because it does not appear that they get much recognition. The rooms were awesome as it turned out we were able to upgrade to a oceanview/pool view room. the resteraunts were all awesome, great service or shall I say prompt service. Never had to wait for a table.Now on the flip side if I may the pool bars were nice as long as you drank alcohol. That being said I am unable to drink a lot through the day, for medical reasons, therefore i'd go to the pool bar for a pop my order was taken and then I had to wait for the guy to ask another group of people and make there six drinks or however many and get back to me with a simple pop, was not impressed with that. All other staff were very friendly and helpful.

The beaches were definitely not as the photos shown in the brochure. The rooms are very nice. We were in room 3001 very close to the ongoing construction and we were O.K. with that, the pounding didn't start till 9am. The food was great, the Italian restaurant was very disappointing. The biggest complaint was with the staffing at this resort. The expectation of staff to receive tips was some what uncomfortable. It was like a sense of entitlement. I have several examples to share but who will listen. Several of the quests felt the same way and stated they would share the same. After landing in Toronto we noticed our suitcase was broken into.

This hotel stands out for its cleanliness and quality of food, drink and service. Every drink was made with the best top shelf alcohol assuring a amazing drink. Every meal was made to be the best it could be, using quality ingredients and paying attention to its detail. We booked with Trip Central and Carol was amazing. She paid attention to every wish we had and put us in s resort perfectly matched for us. Sunwing were there for our every need as well, helping us build a perfect vacation. Secrets resort staff are extremely professional and at the same time so much fun. We are a Dresms / Secrets customer for years now and will stay so for a long time based on the quality and service. Secrets Playa Mujetes has all the details covered. Everything!!!!!

We thoroughly enjoyed our vacation at the Secrets Playa Mujeres resort. The grounds are beautiful, the rooms are spotless and the service was outstanding. The food was scrumptious although we were disappointed in the Seaside Grill which wasn't as formal for dinner as we were expecting - many quests were dressed up only to be sat beside guys in bathing suits and baseball caps. It should not be promoted as formal dining. We had outstanding food and service at the Italian, French and Japanese restaurants. We will most certainly return to this resort.

6 ladies in our group stayed at this resort to celebrate 3 of us who turned 60. The resort is beautiful, and we felt completely safe. I loved that there was lots to do, and the Recreational staff are a hoot! Many of us tried the yoga and Pilates classes on the beach gazebo first thing in the morning, which was so peaceful, not to mention a darn good workout! At noon, many of us did the aquafit class in the pool. The instructors actually came into the pool with us for much of the class, and made us laugh so hard, that you forgot you were excercizing! We did the bicycle tour, which was really nice, and beginner level. We saw monkeys and got to hold a baby crocodile & exotic birds. Rooms lovely, and we were spoiled by all staff. Meals were lovely, and it was nice not to have to reserve tables. There were plenty of beach lounges around the pool area & on beach with umbrella's for shade. Our plane was delayed 2 hours in Toronto, so our ocean view rooms that we paid extra for had been booked to other customers by the time we arrived, but the hotel manager, Enrique, took care of this by assigning us to premium rooms for the first night, and moving our bags the next day to the rooms we booked while we carried on with our day. He showed up daily to check in with us and make sure that all was satisfactory, even ensuring we had good tables at restaurants. Don't forget to do tequila tasting, & sushi making classes at pool. Dianna will crack you up big time!

The resort is well kept , clean , lots of vegetation Food is very good, lots of choices , esp healthy choices ie daily fresh fish , shrimp, salmon the variety of fruits is fine, more local grown mangos would have been nice , but in general good. The ocean water so inviting ; warm , waves so gentle; we were in there for a good part of the day ; if you don't want the ocean there are plenty of pools with tons of things to do Overall a good stay; the insects just about ate me alive ; they do try to spray regularly

This resort was luxurious and the staff went out of their way to make our stay memorable ❤ I travel often and this is by far the best place! Some downfalls were the lack of drainage. It rained alot so some of our guests rooms got flooded out. They also have construction next door behind building 2 which starts around 7 am daily.

This resort is newer and the drainage design is extremely poor. Rained a lot and my room flooded constantly . Hallways filled with inches of water & dirt. Ceilings full of water then ceilings on the ground. The resort staff are the finest! The food incredible!

We arrived Sept 5-12/15 as a group of 12. We had a 35 minute ride from the airport and were greeted with a cool towel and champagne. We then had to wait for check in which took 45 minutes. Not sure why check in so complicated and time consuming. Their was only one other couple checking in at the time. They appeared overwhelmed and not happy. One of our group wasn't feeling well and needed to lay down. He was told this was not permissible on the couch in the lobby. Eventually after his wife got checked in they took him to the preferred lounge until they could get into their room. We were the only couple who didn't get their requested building and floor. I was the organizer of the trip and had previously been to Secrets Capri, Secrets Maroma and Secrets Huatulco . We were so disappointed. We had building 2-looking out over the construction site. Not a great reward for a repeating customer. After discussions with the front desk and finally a manager we were checked into building 4 first floor to be promised a room change on the Wed.to building 3-4'th floor. This did happen but I still believe it could have been avoided. For the most part this is a beautiful resort with a different layout. Once the plant life matures it will be beautiful. We didn't mind the shuttles especially as we had a very warm week and the transportation to the restaurants, sports bar, doctor etc was appreciated. You never had to wait and the drivers always pleasant. Travelling with a larger group some resorts will not accommodate requests to dine together such as the Excellance .. Secrets has no problem with setting up tables even if it was in groups of 6 beside each other. There is no reservations required. We had a great time at Portofino, Bordeaux, Japanese Himitsu- hibachi, Oceana. Yes, long pants are required but that happens at any 5 * adults only we have experienced and we have been to many. The one thing that has been mentioned in other reviews is the lack of air conditioning and or no fans in the out door venues like Oceana and Sea Side Grill. We had an exceptionally warm week however that needs to be addressed. Yes their are mosquitoes but the resort has spray available at the front lobby if requested and the restaurants also have it for your use. The service was always great and although the food varied in quality we all enjoyed our meals. For a casual lunch we went to the Bare foot Grill or the BBQ at the beach. Casual dress code. If you wanted variety the Market Cafe buffet was a great option for lunch. Breakfast was also great-well thought out in the planning of the layout of the buffet so it looks smaller but still able to offer all that you would need. Thursday the buffet was open at night for dinner-surf and turf. What is missing is lobster. It wasn't available at any restaurant which is a first for us at any 5* adults only. That was disappointing. Nice touch at Secrets is the Coco Café for coffees and desserts-they change through out the day. Staff very friendly. Perhaps adding an ice cream venue would be appreciated although one day they did have a portable popsicle station available. We never had a problem finding chairs at the pool or at the beach. Plenty of towels but no place to put used towels. The beach offered a breeze. The sea weed was removed quickly each morning. It was never an issue getting into the warm ocean. The one area that could be addressed here is washrooms being closer. You have to walk back to the pool area so plan ahead. Bars-All I can say on that is most of the bar tenders are pleasant. However unless you watch them make your drink you will get the cheaper liquors. We did enjoy the wines offered and attended the wine tasting. We did hope to try the Mexican wines that they have offered at other Secrets with this activity but they focused more on how to drink the wines and we tasted the house wines. The nice thing we enjoyed was no flimsy cups-the glasses matched your drinks. We did many of the activities. The activity team is very up beat and engaging whether pool side or at the beach. We went on the bicycle tour. Although very hot by 10:00 am in the morning. It was fun and informative. It would be great if it was at 9:00-slightly cooler. It was disappointing that they were not available for personal use after the tour as we have experienced at other resorts. We also as a group played Bingo-enjoyable with the exception when it was organized by we believe Diana-who is called Sergeant-painting on our arms etc. if we didn't obey the rules of the games. It wasn't fun. Some guests left the activity as they didn't like the atmosphere. It felt very demeaning. My husband and another friend went diving twice through out the week-both two tank dives. They went with Solo Buceo-they have a kiosk on the beach, My husband has dove with this organization in the past and feels it is one of the better dive operators in the Cancun area.. The gym was clean, new equipment and great hours. They do have a functional trainer which was appreciated but unusual for a resort gym. Victor was always available to help you with your work out. There has been allot of mention about falls and tripping-more so at night. It is an issue as there are allot of elevations to watch for that are not well marked. I was trying to be careful due to warnings on trip advisor but I missed an elevation change at the ramp going into the Portofina restaurant and the 2 " wood deck and I fell. I ended up seeing the Doctor for stitches and as soon as I got home I was in emergency for a broken foot I didn't address the foot with the Doctor as I thought I had just sprained it. The Doctora Cecelia is available on site 24 hours a day. That is a great feature of this resort. We wish her well in her future. Thank you for your care. During the dinner at Portofino my friends watched 8 others also fall or stumble in the same area over a 2 hour period. I wasn't alone as we saw a girl with a broken arm and another in a wheelchair with a leg injury. Better lighting or finishing the ramps so they slope on the sides not just drop off would really help. As a group we had a great time. Would I go back-probable not as their are so many other resorts to go to. We had many places at this hotel to gather and relax with a drink after dinner. Our favorite was the Piano bar. We didn't get to any night entertainment as we ate later in the evening. There was live music through out the day and into the evening that was appreciated. This resort is open to groups-if you are looking for a couples format this Secrets might not be a good match for you. Also until the Dreams resort is built behind building 2 you may want to request another building. The construction will only increase as presently they are preparing the site and they do have large lights recently erected around the construction site that suggest working through after sunset might happen soon. Go and enjoy. It is still a great venue that will get better with time.

If you are someone who enjoys swimming in the ocean, you'll have to get use to seaweeds. Also the large amount of seaweeds that washes to shore. Keep in mind that it is a new resort and I would imagine that they will invest in a motorized "seaweed picker upper machine" in the near future. The pools were great, service was good and not having to book for dinner is a big plus. The food at all restaurants was more than excellent. The grounds were nice and will be even better in a few years. The area is a wonderful place to walk off the resort and you can also walk the beaches for miles. Excellent entertainment and entertainment staff. We were particularly fond of Fernanda, what a sweetheart. We were somewhat disappointed when we were denied an upgrade as this was our third time staying at a secrets. Secrets boast of their service and their appreciation to repeat costumers but we did not receive any special treatments. In fact, we were promised an ocean view room, but we ended up in a corner of one of the building and could barely see the ocean. We stayed at Secrets Silversands four years ago and at Secrets Maroma two years ago. Maroma automatically upgraded us to a swim out room because we had stayed at Silversands before. We did not even requested an upgrade. We have been to Mexico 25 times, have done most of the Caribbean Islands and even the South Pacific on two occasions, all in five star resorts. Secrets Maroma is, by far, the best resort we have ever been to. Everything was top notch, from the food, bars with all high end spirits and beer (even the beach bar), the pools, the service, the activities and the BEACH. Can't say enough about the Beach. Don't get me wrong, Secrets Playa Majures is a great resorts, I just wish they would have acknowledged us as repeat customers by offering some incentive without having to sit through a preferred club session. Not sure if we would return to Secrets Playa Majures, but our next trip will definitely be at Secrets Maroma.

Beach swimming not good with the seaweed. Service great, staff. The food 4star and needs a little tweaking but over all a good vacation spot. Word of advice do not fly Air Canada our flight was cancelled after a nine hour wait in the boarding area so we lost a days vacation. Air Canada ground staff very rude and unhelpful, we traveled with two elderly people but could get no help to get our luggage and get on the bus back and forth to the assigned hotel. Last Air Canada Vacations trip we will ever book.

Our 3rd Princess cruise and our 3rd Disney Vacation Club trip we were acknowledged somehow with something special . This was our 3rd Secrets Resort Trip and I know they are a new resort but we paid full price and Romance is dead at this Resort . No rose pedals ,no animals nothing special at all in our room . Brand New resort and no hot water in Jacuzzi tub that would have taken 4 hours to fill . Room service inconsistant , ordered same thing 3 times and every time was different . Called 3 times to make golf reservations and finally had to call golf course myself .... Sorry No five Stars here. Now for the good , Food at this resort was the best ever for me. Everything I put in my mouth was amazing , Great service in restaurants and at bars . Coffee shop , first class , anything you could want , latte ,cappuccino's etc ... all free , open 6 am . Hats off to this resort for food and beverage's . I think the just need more time .... Last thing , GREAT BEACH , love it

Secrets Playa Mujeres was by far the best hotel we ever stayed in ,they literally took care of everything ,it was clean, the food was fantastic the service was out of this world the only disappointment was the weather it was a little chilly for this time of year but of course the hotel had no control over that they still manage to entertain us . Nd make us comfortable . shows were fantastic we loved it so much that we even bought the unlimited Vacation Club see you soon Secrets thank you for everything you've done!!!