We had an amazing time from the minute we walked in to the day we left everything is super clean food was amazing and the staff will treat you like gold five Star Plus definitely. The only thing was the seaweed in the water they try as best as they can to keep it clean every day but nature is that way and I guess you can't do nothing about it.

The resort was beautiful and indeed a hideaway far from the main highway. The restaurants were excellent but some of the menus were limited to only a few entries. The service was very good and the rooms were spacious and well acquainted. We had to change rooms because the top floor of the diamond oceanview Terrance has a second level leading to the roof sporting a jacuzzi and lounge area which my wife could not access but the transition to one floor lower was done without question and only our comfort in mind. Our suite had a butler who was very hard working and gracious but we did not receive a turn down service which was part of our package and went a day with no housekeeping at all but this might have been attributed to the room change. The service at pool side was amazing and any drink we ordered out of the norm was put together for us. We had one bad dining experience at the Armadillo tex mex restaurant- my wife ordered the lobster dinner for an added price and after waiting close to 90 minutes for our meal we just walked out and went to the buffet. The manager found us at the buffet and was very apologetic but there were guests who arrived at the tex next after us who were done there courses and leaving while we were still waiting which made me question why the lobster dinner was taking so long and whether it had been frozen but in all fairness I didn't ask, it was my choice to leave. If you want to take a taxi into Cancun from the Royalton a round trip will be about $140 American currency which we did take advantage of for a wonderful Sunset cruise on a galleon which included a surf and turf dinner on board. Because we booked the diamond suites we had private checking and checkout and had many privileges such as priority reservations for the 10 dining rooms and many other extras from bedding, robes and slippers to top level alcohol and a private adult pool and chez lounges around the pool. I was a bit disappointed in the evening shows as they were more kid and family oriented with no adult themed Broadway or nightclub performances in their theatre but no hardship as we enjoyed them regardless. All in all for the money and value we were very satisfied and happy with the resort. Kaylee Toth, our tripcentral agent was the best we have ever dealt with and I will make it a point to book with her again. John Arnold- September 25th, 2026

We had an Oceanview Jr. Suite in the Diamond Club Hideaway section (adults only). The hotel is close to the Cancun airport and easily accessible. The hotel is grand and contemporary in style, without excess bling. The spa is excellent as are the food options. The entertainment was less interesting, but the poolside afternoons were lovely. Great service from all. Unfortunately the beach was not attractive, with much sargasso, despite efforts to clean it, the water appears dirty.

The hotel is grand and beautiful but too many flaws. Not senior friendly. On arrival, The room we were assigned in was too far from every activity. My husband has knees problem and difficulty walking far. Asking for a wheelchair we were told we have to pay. Room#’s were not in any numeric sequence, on level of lobby you have 5000, 3000, and 2000 series. Too many trip hazards. I had a fall on one of the designed water pond with stone that is dirty on one of the guest service rows of rooms, asking where the nearest washroom was. Medical staff was helpful brought wheelchair and put a lotion on my sore left leg. Washrooms are located nowhere near and poor signage.

Hotel is spotless, cleaning service fantastic and the service was a five star. My only complaint is the relentless harassing of attending a presentation of a time share (though they never call it a time share but that’s what it is). However, in saying that, they were only doing their job and took us saying “no” in good humour. But it was constant repetition to convince you otherwise. Never heard a peep about it after the first day. Spa was wonderful. 5 star on the spa services and staff. I would go back.

Spent the week enjoying everything. From Edwardo in the hideaway buffet meeting us every morning with mimosas and coffee to Geronimo at the hideaway pool remembering our favourite drinks with his great sense of humour. Can’t forget Alex at the Zen for providing a great meal along with providing the energy to make the night most enjoyable. The beach, the rooms, the service, the food was definitely over the top. Only home for a few days and already missing it.

It was a 10 out of 10. Food was excellent, pools exceptional grounds were very clean. There was a cleaning staff throughout the resort. The restaurants were great. The entertainment was awesome. The rooms were great ? The maids did a great job cleaning all the rooms.

The resort was very clean and well appointed. The staff took pride in their work and were very friendly. The rooms were large and very comfortable. I felt very safe wandering the grounds. There were many dining options and the food was excellent. (Watch out for the $20 US bag of Lays chips!) We loved the beach and swimming in the ocean for a few days until the seaweed made it impossible. We then relaxed by the pool which was a bit noisier with loud dance music (could turn that done a notch). There was also entertainment- a great guitarist and other performers. We would definitely consider come back!

The kids pool are was amazing. The boys wouldn't stay out of it. We had a swim out right in front of the water park. Highly recommend so you dont have to fight for lounges.. Pool chairs and umbrellas are gone early in the morning. People are up at 5:30 to put towels on chairs. They dont enforce rules to stop hoarding lounges. The food was resort food, good but not great. Restaurants are hard to book. The trucks had amazing fresh fish fingers. The property is beautiful but unfortunately the beaches were covered with the sawgrass. Ocean swimming was not enjoyable.

I had a super relaxing and fun vacation. The staff are all very nice and helpful. Things that could use some attention ceiling in the shower was falling down and the tap handle fell off. There was an old sock in the baths and the glasses in my room were dirty It is next to impossible to get dining reservations at restaurants. We had to go to front desk and plead with them to find some for us. The Buffett is ok but I’m not eating all my meals at a Buffett. Honestly I am not sure I would recommend to a friend based on how frustrating it was to book dinner reservations . And you can only book 2 days in advance ? You get either 5:30 or 9 pm It is much better in the adults only side that’s where we stayed last time. We had little ones with us this time and they had lots of fun .

My wife and I just got back from a one week stay at the Royalton Hideaway Riviera Cancun resort and we really enjoyed our stay ! The hotel, the room , the pools , restaurants and staff service were all extremely good. We booked it with the Diamond Club perk, and although we appreciated very personalized service from our assigned butler and the 1-hour hydrotherapy session, not so sure it was really needed. The only negative point I would say was the beach which was really not enjoyable because of the enormous amounts of sargassum (sea weeds) that would flow in constantly, forcing most of the people to use the pools instead. Because of that, most chairs around the pool would get taken by 7am each morning, forcing us to get out real early (6am) to drop our beach blankets on the chairs to ensure we got a goot spot. Otherwise it was almost impossible to find any chairs on the entire resort afterwards, Other than that, I can say that everything about the resort was really high end, with high end services.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

We thoroughly enjoyed our visit to this resort. The whole resort was very clean and well maintained. The service we received was exceptional! Very friendly staff everywhere we went. The food was great with lots of options. We particularly loved the coffee bar and gelato! What a treat! My husband and son made use of the gym daily. It was very well kept with lots of equipment. I participated in morning yoga and Zumba classes. All instructors were fabulous. The grounds of the resort are beautiful and the rooms were very nice. We loved hanging out by the infinity pools every day. Another selling point was the resort’s proximity to the airport!

Visiting this location was my first experience with an all inclusive location. The rooms were exactly as advertised, they were great. Very clean and well looked after during our stay. The staff was very helpful and there is a LOT of staff to help, very friendly always with a smile. I did find it to be very large ( larger than I would want in the future) some of the restaurants were a long walk. There is a very well appointed buffet with plenty of options PROBLEM was a lot of the food wasn't very warm, some was actually cold. Cold scrambled eggs really don't cut it but you can get freshly made omlettes. The other restaurants were difficult to get bookings at a reasonable time for me. The Italian offering was down in the kids section. Upcharges at the restaraunts for improved steaks or cuts was tremendously expensive. example at the Steakhouse on site to move up to a better cut of steak cost $ 180.00 US, in my opinion that is an unjustifiable charge. Honestly between the food and the size of the overall facility this resort isn't one I will be going to in the future. The ocean beach really was un-useable due to seaweed coming in, they tried to keep it at bay but couldn't keep up.

We really enjoyed our time at Royalton Hideaway Riviera Cancun. The rooms were beautiful and cleaned daily. Food was great, a large variety to choose from. We did run into troubles trying to book reservations through the app; however, we went to guest services, and they were super helpful and booked us in for dinner reservations. Drinks were always cold, and service was quick!

My husband and I just got back from the Royalton Hideaway and I want to board a plane and head right back! The resort was super clean. The food was five star. The coffee shop had the best pastries and we tried every coffee drink on the menu and we were in love with every one of them. Will be going back to this resort!

This resort was amazing, the rooms are bright and spacious and the cleanest I have ever seen. If you are hungry there are many many food options, if you are thirsty there is a bar withing 50 strides all staffed with some of the nicest employees I have ever met. The 13 pools are spotless, the washrooms are plentiful and clean.....truly there was not anything I did not enjoy and am looking forward to going back in 2 years.

Value proposition? Zero HUGELY Overpriced for what they can deliver. Stayed at Hidaway Diamond Club - top tier price for a two-star motel quality. Daily struggle to get your room clean (forget about turndown service), VERY dated furniture and rooms desperately needing a complete renovation (shower drain covers missing, handles of the shower valves falling out, grime and calcium buidup on the "rain" shower heads, one of the bathroom sinks constantly clogging, closet doors "partially" working, the same with the balcony doors). The Front Line staff - FANTASTIC, the management - utter failure, not caring, not giving a damn, wholly dedicated to push their version of a "vacation club." Add to this the fact that they are extremely short-staffed, old dingy beach towels (that are constantly in short supply), room towels that were at one point white, but not in recent history, Old, breaking down beach loungers, beach bars that looks like they might present some health/safety hazards. One thing is for sure: we will never stay in the Royalton property again.

Check-In & Room Check-in was smooth even though we arrived on a full bus. The Hideaway has its own separate check-in area, which was a nice touch and helped speed things up. We didn’t use Diamond Club, just stayed in a regular room, which was clean and spacious. It did face the mangrove swamp (not the ocean or resort), but honestly, we didn’t spend much time in the room or on the balcony anyway. The jet tub in the room didn’t work that great and took a long time to fill, but everything else was solid — room was cleaned daily, towels replaced, minibar always stocked. No towel animals or extras, but everything was comfortable. Food & Drinks We tried quite a few restaurants and Dorado and Hunter’s Steakhouse were our favorites. We also did the Zen teppanyaki dinner, which was definitely worth it — awesome food and a fun show. The buffet was good, especially for breakfast, but the omelet station always had a bit of a line. I kept it simple with bacon, eggs, and toast most mornings. Drinks were top-notch — we tried tons of different cocktails, but the passionfruit margarita stood out. Bartenders were friendly and creative, and we never had trouble finding something new to try. Pools, Gym & Activities The pools were awesome. We stuck to the same one most days — close to the main pool but still chill. Servers came around nonstop with drinks, and tipping early in the day definitely helped keep the drinks flowing. I hit the gym a few times too — it's really well-equipped and clean. We didn’t try the spa because the prices were outrageous. One of the highlights was our trip to Isla Mujeres. We rented a golf cart, toured the island, and spent some time eating and drinking at a beach club. The food there was amazing and it was such a cool way to explore the area at our own pace. Service & Vibe The staff were all fantastic — especially the servers around the pool. They were super attentive and kept the energy fun and relaxed, even if things weren’t always lightning fast (they have a lot of people to serve). A little tip goes a long way. The overall vibe of the resort was whatever you wanted it to be — chill, party, romantic — a good mix of everything. Beach Only real downside was the beach. The waves were rough during our stay and the seaweed situation wasn’t great. There was a big pile of it you had to climb over just to get to the water, which kind of killed the beach vibe. Overall All in all, it was a fantastic trip and we’d definitely consider going back — especially for the pools, drinks, food, and overall atmosphere. Just don’t go in expecting perfect beach days, and you’ll have a blast.

I'll try to keep things short. Staff was fantastic. You must meet Florencio and the gang at El Dorado for the a la carte breakfast or lunch. It's worth it just for his humour. Food was a solid 8-9/10. We were very impressed. We had everything from lamb chops to chicken, steak, burritos, salmon/guac toast, fresh fruit and sushi. All exceded expecations. Staff was fantastic, every single one without exception. As soon as we met the pre-check in, we were quickly whisked away to the Diamond Hideaway and our bags magically ended up at our room. The grounds are beautiful and well laid out. The resort is getting a little old and renovations are underway. The beach is better than expected but perhaps not as good as some other tropical locations. The sea weed which exists all down the coast was cleaned up quicker than we have ever seen. Very impressive. Drinks were great, bartenders were fantasic. There are some "high end" spirits, like Grey Goose, MOM gin and some good tequila! Despite being located in Cancun, the party atmosphere that I enjoyed in my twenties was much farther away, leaving this fairly big resort to itself, which we liked. Lots of entertainment in the pools and at night. People have complained about small portion sizes which we found not to be true. To those people who appreciate bigger portions, remember that it's ALL INCLUSIVE and you can order more. This is a ridiculous thing to complain about so ignore anyone who brings that up. SMH. Our room at the Diamond Hideaway was lovely. Two shower heads, a bench inside the shower, very spacious. From our balcony we could see the ocean. You can actually see the ocean from so many places at the resort. Resort is quite close to the aiport. I'm sure that it was less than 30mins door to door which included a stop at The Moon Palace. We did not see a lot of wildlife, for good or for bad. The odd iguana here and there. We had a fantastic time from beginning to end. If you read reports that include complaints, I would suggest that 90% of the issues where with the guest and not the resort or its fantastic staff. Some people just can not be pleased. I hope this helps.

Everything was ok just maybe more Spanish music .People very hard working.Room service is good too.Our house keeper was Amalia ,she is very nice and she kept our room clean all the time.We will come again

The customer service was wonderful and the food fantastic, plus all the amenities one could want - no complaints or issues, we were very happy overall with our stay… many bars and pool options, the beach was also beautiful.

Rooms were great and kept clean. There were a variety of restaurants that meets everyone's food tastes and needs. The waiting staff were great in the restaurants. But there were timing issues with the arrival of dishes. ie many times appetizers would be served at the same time as the main dishes. Coffee or tea are not offered after meals in the main restaurant but was available in the main buffet restaurant. Making reservations for the ala-cart restaurants when you first get there was a challenge. They showed booked solid for the week. We contacted the concierge and once we tipped him $20.00 US, he (surprise) who was able to get the times we wanted for our dinner reservations. When you got into the restaurant there were always empty tables no matter what time slot you were booked into. This also carried over to the pool bar service. It was generally good as long as you constantly tipped or if you were a woman in a bathing suit. Service slacked if you did not tip. That was frustrating as it is suppose to be all inclusive. But on the whole it was a good experience and the weather was perfect.

We were at the resort from Feb 25 to March 7 2025. It was very busy due to US march break but the staff did well. Room -Initially we did not get the room we booked but, after escalating to the manager we got into the right room. -The room was very nice big shower, nice bed, good A.C and view of the ocean. -We were suppose to have daily minibar replenishment but on several days this did not happen We avoided having to go to the almost standard timeshare presentation but were asked a few times and provided incentives to attend Food -There is no separate buffet for adults only but a separate section in the main buffet. -There are only 2 restaurants on the hideaway section so you will need to eat in the none adult area if you want variety -also book the restaurants early in the am as they fill up fast. Beach/Pool - Next to impossible to find chairs at the pool if you dont get up real early, they do have bali beds that cost a fortune. Best option is to ask a pool boy for assistance as they do 'reserve' chairs that they can give you. Beach is nice with long area to walk but warning signs about crocodiles and their where some sightings when we where there

We loved the resort. They keep it extremely clean, very friendly staff. The food is great. Best I've had in a all inclusive. With that blend said I don't think I'll return due to language barriers? We had what we were under the impression is the adults only and fairly quiet room overlooking the pool. WRONG lol. Our first day there we attempted a small nap in afternoon due to health issues. And all of a sudden the music and loud speaker around pool literally rattled the patio doors. When asked to move rooms to mangrove side away from pool they agreed and moved us to same side 1 floor exactly ABOVE old room so I assume the noise magically don't reach 4th floor like 3rd? We tried for 4 days to have a coffee mug that fit the in room coffee machine they just kept giving us new big mugs. Finally the final night there we wanted to have room service for a romantic night in so we never ate at restaurants, and pre-booked R/S for 9PM. 9:20 came and no food so tried calling rs and it would hang up whenever I tried so called front desk asked them to call and was assured they would. Nothing we were all prepared for bed so we never ended up getting dinner that night. Only other bothersome.e thing in a otherwise amazing resort was the spa staff!! ? the hound you endlessly to purchase spa treatments! Don't matter where you are repeatedly pestering. We counted 6 times in a 3 hour time frame by same 2 people!

Last year this resort was it the top of its game , clearly a 5 star and as such we wanted to try it again . Mistake # 1 was sunwing ...wow get it together folks , silly delays going down , silly delays coming back , in fact on the way back every single sunwing flight back was delayed verses every other carrier flying out of cancun. As far as royalton diamond club Hideaway goes , they really need to emphasize Diamond club on their staff again . Despite paying a large sum for this , we did not receive a private check in and had to wait almost 3 hours to get a room ! Did not receive our bottle of premium spirits , did not receive our diamond club bag , every day we had to hound staff to properly re-stock our room. Room service was a 45 minute plus wait and the hot tea arrived....cold. Resort is in bad need of maintenance everywhere , paint falling off , concrete cracked all over , missing tiles on the pool bottom. We tried to stick to the resort , in particular after folks took a cab to the 5th avenue market and were subsequently pulled over by police and shaken down for cash... So naturally that killed our rental car ambitions. The quality of food has suffered since last year but was still " ok" just not 5 star. Our butler Valeria tried her best but I suspect she is being let down by her penny pinching management. We made the best of it , enjoyed the hot weather , but next year we will be looking at true 5 star / and true Diamond club resorts

The resort was beautiful, there were lots of different areas to explore. The food and drinks were generally of a high standard, we really enjoyed the food trucks dotted around the resort, the sports bar was fab and the staff were great. The beach was long, although some days there was a little seaweed it wasn't anything to keep us out of the water. There weren't any umbrellas on the beach, however, the section opposite the family areas did have shade from the palm trees. Unfortunately this was not the case at the adults only beach, the only shade was from a small cluster of palm trees. The Royalton Splash next door had an umbrella for every 2 loungers, a much better set up. We enjoyed the infinity pools as generally they were quieter and more relaxing, but again there was a lack of umbrellas. We stayed at the Hideaway, adults only section of the resort and this is where the 'BUT' comes in. There were huge groups of people that dominated the whole area, they acted as if this was there own private resort. A group of 83 Americans were there for a wedding one of which had a swimup room. Our friends had a swimup room on the same block and sadly their experience was ruined by the Americans using their balconies and partying in front of their room. The Hideaway manager did eventually find them new rooms, however, the people moving into the original rooms had to deal with the same disruption. We were disappointed that management did not address this with the large group especially due to the unsanitary condition of the pool with food floating, spilled drinks etc. I would possibly stay here again if we stayed in Diamond Club but that wasn't adults only.

We stayed at the Royalton Rivera cancun. We had great time. Food with good, room was clean and spacious. Loved how it was geared to the younger kids. We would book an early supper and then they would go to the kids dance parties. Only thing I found strange was we would have trouble getting napkins and spoons when eating in the buffet for breakfasts. Overall my girls and hubby and I had a great time!

We stayed at the hideaway section. Beautiful pool and lots of activities. Evening shows were very good. Lots of fun. Buffet food was excellent Steak house was very good. Beautiful spa Coffee shop on main level is excellent. Beach is nice but a bit windy when we were there.,but the water is warm.

It was such a beautiful, well kept property on lots of beach. Lots of different dining options that you could easily reserve on the royalton app. Check in was a little rough, one of the two rooms weren't ready and with kids at 11pm, it makes it a challenge. Very responsive concierge on the app, anything you asked for came promptly. It's a very large resort and sometime, on weekends, when the properties open to locals, it does make buffet line ups extra long. You just have to be patient, there was lots of food.

Dirty rooms Out dated Sub par food Loud Obnoxious guest Rude pool staff Horrible experience. Never will return to a Royalton ever! This is a 2 star resort at best... the reviews and website is total lies.

A very nice laid out resort. You certainly get your steps in if you're in the Hideaway section which isn't a bad thing. Restaurants were different levels of good with Dorado and armadillo being my favorites. Also Dorado had the best wait staff- special mention of Emmanuel and Henry. Having a butler was a new experience and I have to say that Alfredo and Sarah made my experience truly exceptional- gracias!

If you’re looking for a loud, party/ spring break type of resort and experience well then this is for you! But as for an adults only resort it falls short on every level. Starting with checkin - it took 3 staff to ‘greet’ us and lead us to the lounge where the hideaway section checks in.. then before you’re directed to your room , you’re asked to sit and listen to a sales pitch to become a Royalton member and receive a free massage ( after a 90 minute breakfast ) … very pushy sales people in several key , high traffic areas of the resort. The room was clean and the beds are very comfortable, but the room lacked pretty much all the amenities that they advertise . ( Safe, blow dryer, robes, coffee) they did however bring once requested .. There is only one small coffee bar in the entire resort and is lined up every morning . They could use several coffee urn stations throughout . It’s a large resort . There aren’t enough lounges by the pool , but the perimeter is lined with ‘Bali Beds’ or palapas , but these are reservation only starting at $180.00 US per day. Consequently, for the most part, they were empty all week. The pool itself is small, as is the area around the adults only pool, and it is the loudest pool on the entire large property. It is confined between the buildings and there is limited sun during the day. It’s also extremely loud with a party atmosphere, including exercise classes, dance classes, all day, long with predominantly techno music playing quite loud. It’s also the first resort we’ve been to where the pool water is cloudy. They don’t use the towel Card process as most resorts do and the result is towels left everywhere . Within the last eight months, there have been many changes made to this resort, that the staff are not completely in agreement with. First of all you need to download the Royalton app if you want to have any information on the resort and you must have the app to make reservations for any à la carte restaurants, but can only make them for three days at a time. There is only one adults only restaurant and that is above the adults only pool that I just mentioned. The app is not very user-friendly and if you go to a concierge and ask for any information, they just direct you to the app without actually giving you any information or help, even though they themselves say that the app has many issues that they are trying to work out. The food at this resort was tasty enough in the à la carte restaurants, and the buffet, but found that the food was all lukewarm and sometimes even cold, which was another disappointment. It was a common complaint . The drinks were also not what you would expect from a 5 star resort . We will never be back , and if you’re considering this resort , it is far from a 5 star and don’t waste your money on the adults only Hideaway section as there is virtually no benefit other than the use of the noisiest pool at the resort .

The accommodations were modern and clean, the grounds well laid out and everything we needed was readily available. The staff were great but there were several standouts. The breakfast staff, Goddy and Abraham in the Hideaway dining room were attentive, pleasant and their warm smiles started our day off right. Edgar at the omelet station is fantastic as well, make sure you get an omelet from him before you leave, he made ours just right every day. Sunrise yoga with Eddie and Astrid was another of our vacation highlights, we were led through calm yet challenging sessions with an amazing view each morning. If you're staying at The Hideaway make sure you dine at The Dorado and ask for Carlos to wait on you, what a gentleman and professional. We are planning on returning as soon as we can, this resort checked all the boxes for us and it's only a 15 minute trip from the airport!

My family and I stayed at the Royalton Hideway Resort Diamond Club. I want to say that our service was amazing. Our butlers were outstanding and were there for all of us when we needed them. Out of all the restaurants, the Mexican was outstanding, I can’t say enough about the service we received there. It was so amazing that we ate there twice and we we not disappointed.

The rooms are updated, cleaned daily and provide body wash, shampoo, lotion and conditioner. Rooms have bottled water, pop and beer in the mini bar. The food is very good. Buffet has a lot of variety, Caribbean seafood is exceptional and steak house too. We never waited for and restaurants but it was hard to book the Tapynaki restaurant cause we were a large group. Food truck sandwiches are incredible-pulled pork, and fish sticks plus the oven baked pizza next to food truck is amazing. Staff are all friendly and will go out of their way to help you. Raul, the waiter at the kids pool was exceptional. Resort is beautiful. Only down fall is the beach area is below standard for Cancun. It’s not the blue water you see in Cancun. This place is great for families and couples.

Overall the resort was amazing. The people were very welcoming and professional. The food and multiple in house services were great. Downside: I booked a room in the adult only section of the Hotel (paid extra for this feature), but had young children across the hall and as close as two rooms down from our room. We were told that it was the correct section, but we were also told that some rooms had to be reassigned because of renovations. Paid extra for an ocean view, but was in a courtyard view. Saw nothing but a pool under renovation and the back of other rooms which were under renovations as well. Would have been nice to be informed about the “Diamond Club” option. Unless you were registered at the resort under the “Diamond Club”, lunch was not made available to other guests, nor could we make reservations which booked up all the restaurants for the other guests.

Great customer service with Beth from Trip Central and Sunwing Airline. The hotel is secluded, you must take taxi to get anywhere. I will highlight what we thought were positive and what was negative about the hotel POSITIVE: - The employees at the hotel, always courteous and respectful - The food excellent (our least favourite was the Caribbean where the coconut shrimps were overdone and the jerk chicken was not authentic at all, our meal at Hunter steak house had a good taste but everything was cold). - The drinks, great selection and always tasty - no réservation required at restaurant except the Japanese - No towel cards required, ok to take more than one towel(not so good for the environment when guests exaggerate and take more towels than needed) - no kids zone at the hideaway - special section for hideaway guests at the main buffet - great entertainment - hotel clean, modern and comfortable - loungers comfortable, padded covers on all chairs - coffee/ice cream station in lobby excellent - nice modern gym - fridge well stocked - a la carte breakfast, lunch and dinner at Dorado for Hideaway guests only - mimosas in the morning - pool at Hideaway best design with steps around people where people would sit and socialize - food truck around property - BBQ set up at lunch near Hideaway pool but be careful, burger are often served undercooked - Hideaway reception, good sandwiches and drinks, best air conditioned room in the entire resort NEGATIVE - beach, lots of seaweed (improved at the end of our stay), water murky - no smoking not enforced, people smoking and vaping at pool, beach and common areas - not enough loungers, must reserve a chair no later than 6:30-7am - was told by worker to pay pool attendant to get a chair - pool attendant telling us we had to register with her to stay at the pool - saw attendant putting items on chair and then offering those chairs to guests for a tip - resort too big for my taste, too many people, glad we were at Hideaway - rooms facing mangrove are terrible, there is a strong sewage smell that prevents you from enjoying your balcony, we were able to change room after 3 days - not enough bartenders at pool or beach bar

The Royalton is a large resort and the Hideaway is an all adult section within the resort which we enjoyed. The hideaway had an excellent pool area, restaurant and barbecue. One could stay there without going to the rest of the resort. The Royalton buffet (breakfast, lunch and dinner) was extensive and excellent. The resort had 11 specialty restaurants that did not require reservations. Food choices were incredible. We especially enjoyed the Teppanyaki restaurant, the Mexican restaurant the Indian restaurant and the steak house. Rooms were excellent with an outside jacuzzi. The beach was beautiful and the staff throughout the resort were very friendly and helpful. Overall an excellent vacation. A special shout-out to Nicolle Kirk in arranging our trip.

It’s a little dated. Mini bar was never refilled. Coffee was never restocked. If we wanted refills, we had to go to the reception. Butler service is not worth it. We were supposed to get preferred reservations at the restaurants, but we initially got 8:30 pm. We had to negotiate for better times. Adults section was very small. Many times there was no peanut butter at the restaurant. Not really an adults only vibe.

The best thing I can say about the resort was the workers and staff were there to help you enjoy your vacation. The hideaway is tired and getting run down, our room was comfortable at best not at all 4+ star quality, 3 star at best. The a la carte restaurants are good, not great, unfortunately we never had a hot meal, my wife got food poisoning from one and I had a bad case of diarrhea. You need to line up for the a la cartes as they are first come first serve, they would not take reservations unless you had a diamond up grade, which was annoying. The buffet was good also not great, you usually had to wait in a line 10-15 minutes to get in on most nights. The beach was really nice not much shade, the resort booked so many people that they didnt have enough beach chairs for everyone. This wasn’t impressive when you’re paying good money for a supposed 5 star resort. The gym and spa are great, but other than that I would not recommend this resort to anyone.

I stayed there in 2017 it's a very different resort now. We paid for diamond club and had 2 butlers. In 2017 the butlers took care of everything all reservations for the restaurant and activities. Premium liquors in the room and if you wanted more no problem. This time you were alloted 1 bottle and yes you could get more periodically. None of the hot tubs were hot this time as opposed to 2017. Seemed like this time it was all about the money and not the guest experience. As diamond club had to pay extra to go to restaurants for new years $100USD we ordered room service to our room. If it wasn't for the great service from the butler ahd the bar staff at the pool it would have been a 4 out of 10 .I would give it a 5.5 overall flight home was a disaster we were lucky to figure out where they changed the gate to 3rd time around with a 3 hour delay. Ended up on an old swoop plane no such thing as priority on this flight as everyone was herded on a bus and unloaded in front of the plane . Never fly sunwing again

Still a nice resort, especially I caught it at a good price. Last time was a year ago in Dec/2022. Dorado is still our fav restaurant. Most aspects were pretty much the same, except our mini fridge wasn't replenished. I had to call everyday. Even after I complained at Hideaway guest services and was told it will for sure be filled everyday, it still wasn't. We gave up and just got bottles of water from the lounge to being back to our room. And there was a day when our room wasn't made up at all and we'd have to call to have it serviced while we went for dinner. We've never had so much problem with mini fridge before, Hideaway or other resorts. That part was very disappointing. But we still enjoyed ourselves.

Full disclosure, I had what may have been the nicest room at the resort if one was looking for beachfront, swim-up serenity. The room was large and comfortable. The view to the ocean was 10/10. The room was kept clean and stocked and the entertainment system was adequate (despite only working 2/3 of the time). I was in 1105. BUT! Despite being adults-only Diamond, you really need to access the entire resort, making only the time in your room really that elevated experience. 90% of services are in the large, family friendly and NOT serene part of the resort. Restaurant dining only had one option in the adults-only diamond club area (and it was excellent). So this is not truly an adults-only diamond club experience, in case that's what you are used to at other high-end resorts. Last point: the diamond club lounge in the adults-only is like a rec room, including very uncomfortable furniture, funky smell, a well stocked but awkward to use bar- not something I could see anyone wanting to use besides for check-in/out and problem-solving. I would return if the price was right, and especially to room 1105. I never did figure out how butler service was really very helpful at all.

The Hideaway section reasonably good. Only one restaurant. With diamond purchase, we had two butlers. Both very good. Lorena was exceptional Alfredo was reasonably good but did miss one reservation for dinner. The Royalton section very large & noisy. Most restaurant staff too busy to chat with customers. One outstanding server was a gentleman named Rene. He could not do enough for you.

I am an avid all inclusive traveler and have been to 15 resorts in the past 10 years. This trip was just for two people both of us in our early 30s not looking for a party resort, but also not looking for something boring. I would say this resort provided a great balance. If you’re elderly this is a larger resort lots of walking, however it’s 99% wheelchair accessible. Rooms were clean and well maintained, property was also clean and well maintained. Beautiful grounds and the resort rakes the seaweed off the beach every morning. The water was not crystal clear blue water, however a hurricane just came through those waters and I know it depends on time of year you travel, I saw others say the water wasn’t crystal clear though during reviews so if that matters to you, look elsewhere. Beach was gorgeous nonetheless. I saw tons of reviews from people mentioning mosquitos, I didn’t see a single one… in fact I didn’t see any bugs at all except for one bee the whole week. However what I think the problem is, is the sand fleas (can’t really see them) on the beach, the resort could spray for these and I assume they don’t or maybe it’s just elevated this time of year.. however for a 8 day vacation if the only complaint is bug bites then I think we’re good to go. Staff was friendly overall and helpful when you needed it, Alex by the pool was tremendous very courteous and on the ball with his service. The resort could work on playing more upbeat current music, as we kind of listened to the same music everyday by the pool and it was a little dated. The games / entertainment team could spruce up their games in addition to their prizes. They handed out tshirts, I’ve seen other resorts hand out bottles of champagne or small bottles of alcohol. The food was good, however Royalton does NOT let you book dinner reservations unless you’re a diamond club member (I’ve stayed at a few Royalton now and it’s a trend. The way it’s featured or advertised is as a positive, however it’s very hard to get in the actual restaurants for dinner unless you go at 5pm or 9pm or later as the resort prioritizes the diamond club members which sucks when you’re being told it’s an all inclusive. All paying guests should have an opportunity to eat in the restaurants and if they want to reward higher paying guests then there should be a exclusive bars or restaurants for them, but all other guests shouldn’t be deprioritized. However again, I’m looking for things to mention, non of this ruined our trip in any way. We ate at the Italian, steak and teppanyaki all were good but not as amazing as I have heard Mexican food to be, I’d say 7.5/10. However they were good. We did eat at the buffet rest of the week though because it had more options and easier to get what you want. Note: there is NO AC in the restaurants, the resort relays on sea breeze… which sometimes works and sometimes there is no breeze. The club on the resort has AC, but it could have been cranked way higher lol and same recommendation on better music lol. Overall, I would recommend this resort for someone my age looking to enjoy themselves but not get out of control. There is a splash pad area for kids away from the “party” pool (which is just more like games and drinks and music pool, not party), and there is a few quieter pools as well. Clean and fun resort, great vacation.

- Common area is big, airy, and lots of space: very good - Entertainment=0:not good at all. Besides that,the show begins too late at 9:15PM, others place at 8:00 or 8:15PM - Mini-bar is not filled at all, have to ask at bar in downstair for water. - No salt & pepper on table, no spoon at soup, yaourt or ice cream place in buffet, have to ask for every meal. - No paper napkins available for coffee, ice cream, donuts, or cake,... at all places in the hotel, even in the reception office. - Food is good in some restaurants in resort, but in the buffet place, food is not varied enough, almost the same every meals.

Beautiful resort. Many restaurants, great food, many pools, beach was nice white sand with many covered loungers to choose from. There were 3 different bars on the beach to be served from. staff were great at all times. Hideaway section had some perks like more restaurants and an adults only pool. One pool section was under repair but it was slow time for them so understand the timing. We wish we had requested first floor because they had semi- private pool access from the room which is neat. Our bed was a bit firm which caused me some back issues. The ocean was rough all week and the waves came into shore brown. So we preferred the poolside. Overall this was the best all-inclusive resort we have ever stayed at.

Diego was outstanding. Damarius was outstanding. Vanessa was outstanding. The food was incredible. We will be back, and cannot recommend enough. Every single person we dealt with was more than willing to help answer any questions. We thoroughly enjoyed the restaurants, and the buffet was lovely.

Stayed at the hideaway section of the Royalton the first week of October 2023. Fantastic resort. Food was excellent with zero complaints. Room was very clean. Premium liquor on the hideaway section was a bonus. If you’re looking for a nice resort with fantastic amenities and no kids I would spend the extra cash and stay in the hideaway. I’ve seen complaints of no A/C in restaurants. Majority of restaurants DO have air conditioning, granted I was still quite warm but not warm enough to stop me from enjoying my meals. Weather was 40 degrees Celsius with 85-90% humidity if you’re not expecting to feel warm stay home. The staff at this resort is top notch, always greeted with a smile and they always went above and beyond for us. If you’re interested in music and fun activities the pool is the spot to be. If you want a more quiet and peaceful time the beach was beautiful and very enjoyable. A very nice mix of restaurants which were all good and the buffet can fill any craving. Overall my experience was great from start to finish. Don’t let some of these reviews with the most specific complaints deter you from staying at this wonderful resort. (Also yes you have access to the entire resort if you stay in the hideaway section)

First off, this is the second Royalton hotel we’ve stay in and we know the quality that Royalton offers. Unfortunately, this hotel fell short of that expectation. The workers are friendly, servers are great! The issue is the hotel smells like sewage in a lot of sections. The furniture and doors of the rooms have water damage from so much cleaning. The smell of mould hits you when you walk into the room. The buffet could improve specially on Mexican night. Caribbean restaurant and sports bar didn’t have AC so you’re sweating your face off! On a good note the beach was amazing the week that we were there Sept 22-29/23

Can not say enough about this resort, incredible, great food, and staff, clean, has a bit of everything to see and do, would go back in a heartbeat, stayed at hideaway adults only side, swimup was so worth it

Soon as we arrived we were greeted by the most helpful staff. Check-in was a breeze. All the staff working here were outright amazing! Theresa and Lady at the Hideaway pool always went above and beyond. Entertainment and food was outstanding!

I read a lot of mixed reviews and overall the resort is really nice. I found our room spacious and clean, but we did pay extra for a better view. Our friends view over the ravine was not as great. The staff was great, I didn’t experience anyone who wasn’t pleasant and friendly. They we’re all amazing This resort is not a true “adults only” there is one portion of the result (the hideaway) that is adults only and it only has only one restaurant there. You have to venture to the other areas to eat at the buffet and the other restaurants which are all kid/tween shared areas. The food overall was really tasty though! The beach the week we went was not as bad as I have read it can be. But if you are a beach person it may not be the best choice as it is not a guarantee. You can see the seaweed coming in and see on parts of the beach how bad it can get, which is unfortunate. The main pools were always busy and lively which is great if you are looking for a party and if you are not there are other pool areas that are less busy. With multiple bars available and staff who walk around taking drink orders.

The hotel it self is nice. Do not get a mangrove facing room if you want to enjoy you balcony, the smell is not nice. Beds are super comfy. Buffett has been one of the best we have had. Drinks are premium. Beach is nice but had a lot of seaweed. If you’re a beach person like me it’s not the beach for you. The grounds are beautiful and well kept. The staff were incredible and friendly.

The Hideaway at Royalton was an amazing resort! The food was delicious and staff members were very professional and friendly. The resort was always very clean and our room service was excellent. The nightly entertainment exceeded my expectations. We enjoyed the fact that there was a “party” pool and another “quiet” pool if you wanted to relax. The beach was also lovely and we were always able to get beach chairs. We only found it difficult to find beach towels somedays, as there was a specific staff member walking around with a bag of towels, but sometimes could not be found. Fantastic resort, highly recommend!

We returned Feb. 8th from the hideaway. This has been our fifth time to Mexico as well as 15 times to Cuba. I look for value in my vacations I thought i received what i paid for. I had researched my trip before we went reading the good bad and ugly. It was not bad like a lot of reviews in my opinion. The alcohol was good they had canned beer you can ask for extra in your fridge pen and paper on night stand. We were not DC my wife asked for vodka and was given choice of five kinds including grey goose. At first thought my dark rum was off or watered down but does taste different with pepsi. The food was good we went to ZEN we went in afternoon and booked on a cloudy day great show and food. We went to HUNTERS we did have to come back an hour later to get in. We to Dorado and Italian no wait at either sports bar twice no wait and dinner on beach on Wednesday night with no reservation. The towel game not as bad as expected lots of chairs on beach and yes was seaweed as expected. The pool does get crowded by 9am chairs are gone. The lady will give you towels and take your room number. They do run out of towels but some people ask for 5 or 6 towels for two people. The bartenders are great work very hard when its busy. Sometimes you have to wait takes time to make blender drinks and all those shooters. There is wait staff around the pool and at beach I did not feel i had to tip but i did. Our room was what we expected we did pay the room selection fee for Building one facing the pool. We could see in the morning when chairs were being taken we did not want to face the mangroves. We could hear a couple shows from our room. We did not have to deal with the front desk with and problems. We also did the couples massage with the hydotherapy was a good experience and my wife said good price. So yes i would go back again for the right price and I would book diamond club if I found a really good price otherwise we were fine without. I think some people want the high end resort perks for what you pay here

We overall had a really good time, but want to highlight some areas below that prevented this from being 5/5. The beach was unfortunately seaweedy and not clear as advertised. We thought we booked the swim out pool but got a garden view of smelly swamps instead. There were many kids running around the resort, especially in restaurants despite us thinking we booked an adult only experience at the Hideaway as advertised. Liqour offered was not premium as advertised. Food was great, service was great, and weather was great. Resort design and size was also very upscale. For us the beach, food & service will make or break the experience. We had hoped to get all three considering we spent 2.3k per person.

Would not recommend this resort if you want to relax. The constant LOUD music was horrible. It was so loud we had to shout at each other to hear ourselves. The food was great, as was the service but the cleanliness left a lot to be desired. A very big resort with line ups for the ala carts so the only availability was for 9:30 pm and afterwards.

The hotel was in great shape and kept their promise of a quality, luxurious, and relaxing vacation experience. The restaurants had delicious and high quality food with great service, and reasonable wait lists. The bars had premium liquor choices and great service. Communications between us and the staff were effective and friendly. We had no complaints! The bartender Henri in the Hideaway Pool Bar was excellent and made this trip memorable for us :)

Overall my partner and I really enjoyed our stay at the Royalton Hideaway! The staff are truly wonderful people who made our experience even better! The major downside was subpar selection of fruit. I have stayed at other resorts with delicious tropical fruit and I was very disappointed at the minimal selection. The main buffet was also overly crowded for us at breakfast time so we opted to have breakfast room service instead.

Best resort I've been to out of all the all inclusives. Staff were amazing and the alcohol selection was great. Food was amazing. I actually preferred the buffet over restaurants. Dorado is the best restaurant.

The food and our room were excellent and the staff were friendly.There bars did not always have the beer you requested.The service varied between excellent and very poor. The complex is starting to look dated and needs a touch of lipstick .This was our second time to the Hideaway sadly it will be our last.

Pros- great staff Cons- terrible beach, short beach that is not long enough to go for a good walk, food was 3 misses for every hit. the hideaway is not as advertised. When you hear 'hideaway', you assume quiet and away from the noise. It is the exact opposite. Music starts at 7 am and goes until 10pm. Foam parties, balloon fights, drunken adults. Not at all the relaxing vacation we were expecting. Advisor said the beach was long and food was Excellent, which were my two must haves. Neither did the Royalton provide. I would have paid more for a better place and even reached out to the advisor questioning whether I should change. I should have listened to my gut, and trip advisor. I don't think my agent cared much about my concerns after booking.

This was my first visit to this resort. My wife had been there twice in the past pre-pandemic whilst still under the Hunter ownership. It was recently sold to the Marriott group. My wife had raved about the resort. We were quite disappointed this visit. Upon entering the main area, it was stunningly beautiful. As we waiting for our room we sat in the lobby area. The carpets in the seating area need to be shampooed or replaced. They have seen better days. The couches and chairs also need replacing. They are all showing wear and tear. When we checked-in, we were made to wait until nearly 4pm for our "ocean view" room. The view of the ocean was limited and partial as we were placed in the back corner of the resort overlooking the very noisy pool area. When we walked into the room, it seemed clean and tidy. When we began unpacking, the first thing we noted was a cockroach. I removed it and chalked it up to being in Mexico. Although the room is presentable and clean, we found the bed to be quite uncomfortable as it showed obvious depressions in the mattress where past guests have slept. The pillows were another disappointment. It was brought to the hotels attention and new pillows were brought to our room. The shower rain heads were rusted and the handle of the hand-held shower was corroded. The pillows on the chairs on the balcony were old, stained and worn. When touring the facility, we noted dirty floors, walls and elevators. Yes, the elevators are filthy. One of the two by our room was working on and off. The wall sign by the guest suites was broken. I would have removed it completely until the new one arrived. On the service side, it was stellar. The staff was amazing and always there to assist the best they could. On the food side, it was good but not great. The way they cook hamburgers by the pool breaks all the food handling protocols. The same utensil was used on raw and cooked meats. There was cross-contamination. Health inspection audit is required to better train staff on how to BBQ. The pool area is in need of new parging of the cement as there are quite a few cracks surrounding the area and especially the stairs. This could be construed as a liability to the resort if someone was to fall an injure themselves. Although I note a lot of positives, they sadly are outweighed by all of my negative views of what could very well be a stellar property for vacationers I work in a customer service position of a luxury brand. Perhaps my expectations of standards it much too high? Would I return? Things would have to change. In reading other reviews on this property, I dare say that I am not alone in my findings. LTM - Ottawa, Canada.

The Royalton resorts are top notch in most if not all ways. Food is excellent, rooms are comfortable, staff are great. Notables; Natalia, Masserrat and ‘Princess’ Yeseel of the vibe crew. Also Alberto in the small pool Tiki bar by the beach. Unfortunately we had to ask each day for our in room mini bar to be stocked with water. We were told the maids do not do this, it’s another crew. No problem but after 3 days asking in a row we felt like this should have been addressed daily. We asked for a restaurant booking at 10am and at 7pm were told everything was full. The only other thing we asked our butler for was the time of our departing bus and we were told to go to the sunwing office at the opposite side of resort… felt like the butler could have simply called for us or given us a number. Couldn’t get chairs after 730am and the Diamond club cabanas were also taken each day. We were told there were many diamond club visitors and not enough cabanas. The Diamond club lounge was filled with non diamond members and even some from the family side of resort, no monitoring of this. No private diamond club pool that we could find, staff also looked dumb founded by the question. Great resorts and would go back but the diamond club is not worth anything.

The grounds were nice. The food was good. It was difficult to get dining reservations unless you opted to buy a bottle of wine and then you can get in whenever or wherever you wanted. Very difficult to get a chair by the pool as early as 6 AM because the towel holders hold all of the chairs and tell everyone that they’re taken unless you offer money. It’s definitely not a five star but it is a relatively nice four star. I would recommend this hotel but I would have to give out full disclosure and let the person decide. I had no interest in filling out

It was our special birthdays and some one had mentioned this 5 star hotel Adults Only you pay a little more but you get treated like a King. first of all its a Big Hotel ,They have a section called Diamond Club hideaway for Adults Only to get pampered but you really dont, you get a day shift and a evening shift butler, We seen our Butler the first day and then that was it,we couldn't find him or get a hold of him.In one week we called four times for service to have our in room bar stock with water,three of the time we decided to get our own water after waiting a long time. All the entertainment being adults or children are all done together that goes for the buffet and everything else,there wasn't that much of a concern there about Covid the hand sanitizer that were on the wall next the the elevator, 3/4 of the containers were empty ,ever though my wife asked numerous times to have them filled The buffet was a free for all,no protection in order everyone use the same tongues to pick up what the wanted. the beaches weren't combed there was weeds all over, it rained for two days the lobby was shoulder to shoulder, My friends went to Cuba at the same time at a adults only with butler service and they said they were treated like royalty (Cuba), in my opinion thanks for the four days of heat Canun you might see me again but not at the hotel 3 1/2 - 4 at best (from other guesses they said it really was a 5 star a few years ago)

Too crowded and TOO noisy, a lot of drunk people misbehaved in the halls after 10 PM. Dirty beaches: seaweed all over the place and wastewater from mangrove forests that prevented us from swimming in the last two days. The crew was generally welcome, helpful and professional. Good food despite the covid restrictions. Great gym. Basically, it's one big hotel with lots of pools and good entertainment. Nonetheless, I would not go there ever again and hence would not recommend it to others.

Heard great reviews but This resort was highly disappointing. From the time you enter, sales staff on your case. To the pool chair rules, to the LONG wait for restaurants. Couldn’t even get into one of the restaurants we wanted to try. Food was not great The constant loud music at night. Would not recommend this resort.

Pools were very crowded. The beach was great for walking but big issue with seaweed. Lots of restaurants, very easy to navigate this resort. Brie was a great butler, very helpful. Staff were very friendly.

Hotel was clean. Staff was very friendly and helpful. A lot of fun activities to do around the resort. Food was alright. Buffet had a nice selection to choose from. Try to get to buffet earlier than later. It’s harder to get refills on coffee when they are slammed.

We had a great week at this resort. The service on the Hideaway side was absolutely amazing from the bartenders to the towel/pool attendants. The meals were great at the restaurants in the Hideaway side but also in the general resort area. We're foodies so delighted in the specialty restaurants and stayed clear of the buffet. We will be going back to this resort again!

3 rd time staying at Royalton and 2 Nd time at this one. Resort has everything you really need in vacation from plenty of restaurants and bars and variety of food. I did however find this time that the resort especially the bathrooms were not always clean. On top of that the coffee in the hideaway was usually empty. Unlike the Royalton in Punta Cana where they had the coffee and latte machines. Other than that been on several all inclusive vacations and feel Royalton is worth the cost.

The service was fantastic the place was very clean and the food was amazing but I found Hideaway was more for couples than adults .It is my second time at Royalton and I stayed at the regular section 5 years ago which I prefered .Next time I will use the extra money to upgrade my room at Royalton since it is closer to everything on the resort.

To start, when we booked on the Sunwing page, it showed that a lobster dinner on the beach was included and when I asked about it when we arrived the rep at the Hideaway office said it was not available. So, I spoke with my Sunwing rep and April from Tripcentral and after an hour of back and forth I was given 1 lobster tail that we had to split between the 2 of us at one of our dinners, not what I expected. Also on the Sunwing page when we booked, it showed a weekly champagne party on the Sky Terrace and that never happened, very disappointed. This is false advertising and has to be stopped. The food was average and the our orders were missed up numerous times, drinks were watered down and people we met on site complained about it. The beach was well maintained but was constantly hassled by vendors. Our room was on the mangroves side and had to keep our doors closed due to the smell and the sinks would not drain properly. I would not recommend this resort and it is not a 5 star.

Loved this resort from start to finish. They truly treat you like Royalty, as first timers in Mexico we felt safe and welcome. From the airport shuttle to check in and check out the Royalton was very informative and make you feel at home. Great food with an abundance of variety. The entertainment was always top notch and the vibe team during the day kept you active and having a great time. The rooms were so comfortable and beds were great. Outdoor Jacuzzi terrace was great for mornings and evenings. The beaches were white sand with little to no sea weed. All in all, this was a great resort and would rate it absolutely 10/10. Will be returning on our next vacation!

This is a huge and very busy resort. There is always something going on and the pool area is very noisy. The Children's area was actually more to our liking because the adult party crowd was quite loud to be around. The beach area is more quiet, but some days too windy to sit there. The pool areas are so busy that we often could not find a place to sit. Our rooms faced the mangrove marsh and we could not use the balcony because of the strong sulphur smell. We were able to move my elderly parents to a pool side room so that they could sit outside. This was much better for them, but still very noisy because of the pool activities. They didn't mind, found it entertaining. At least our mangrove facing room was quiet. We just couldn't use the balcony and so had to seek out common areas to be outside. The beach has a lot of seaweed which did not bother me as much as the plastic items that are washed up on the shore. So depressing. The resort is trying its best to reduce the use of plastic which is encouraging, but clearly the world plastic problem is affecting all shore lines around the world. The staff in this resort are the best I have ever encountered. Friendly, helpful, and genuinely caring about making your stay the best. The gym facilities are amazing and we enjoyed the group classes. The teachers are well trained and lovely people. The food was excellent overall. Again, it was very busy and so it required some wait time to get into restaurants. The rooms are clean, the beds are comfortable and the sheets and pillows were of good quality. The wifi was reliable through out the resort. The Pools were nicely maintained and the staff did a wipe down of all beach chairs every evening. This resort is super clean. If you're looking for a party, then this place is great. We were looking for a little more quiet and so would not recommend. Perhaps we were mislead by the "Hideaway" in the name. Incorporating some areas of quiet, sorting out the mangrove smell problem and cleaning up the beach would change my recommendation.

Food and restaurant options are abundant. Lots of pools with swim up bars. The beach was just ok. Hotel rooms are excellent and service was also great. There wasn’t enough night life around the resort. Not really a party resort.

This resort is beautiful... the facilities are all top notch. The restaurants were great (food occasionally not quite as hot as would have liked but overall very very good). The staff was terrific. We stayed in the hideaway section and it was really nice. There were two nights we were woken by couple who had partied to hard fighting in hall way. This isn’t really a complaint against the resort but be aware that there can be some party people there. I would definitely return and would stay in hideaway section again. I would bring my earplugs just in case tho!!

Rooms and resort amenities are beautiful i.e., modern upscale decor. Food quality and service at a la carte restaurants was very hit and miss. Portions were small overall. Room service menu choices were very limited, delivery was slow and good quality was just mediocre if that. Guest services staff have poor attitudes - unfriendly and less than helpful. I will not return or recommend the Royalton to my friends or family.

We recently stayed at Hideaway at Royalton Riviera Cancun and can tell you that it is an amazing resort. We loved every moment! The staff was incredible, immaculate rooms, non-stop drinks and amazing food. Would definitely recommend to anyone debating this resort, worth every cent!

This hotel is nothing short of being amazing. Everything someone could want on an all inclusive vacation. The property is in prestige condition and they take care of this property like it’s meant for royalty’s.

The location is great, very close to the Cancun airport. Very little plane traffic overhead. The junior suite room was spacious and clean. The staff do their very best to make their guests as comfortable as possible. The selection of restaurants was excellent. The food was great and selection was there. The entertainment was entertaining. Just no going through the motions. Draw backs: toilets were low and time went too fast.

What an amazing hotel to take our family our vacation to! From the beautiful rooms and pools, to the delicious food and drinks! All the restaurants including the buffet were able to accommodate my gluten free diet! Thank you so much to the wonderful staff! We were made to feel like royalty at the Royalton!!

I will never go back to the Royalton Rivera Cancun Hideway ! The staff in the hotel is not friendly or helpful! The cleaning staff is very nice and the rooms are very clean and the property! They staff in the Royalton only cares about selling you shares for you to return to the diamond club and only if you stay in the diamond club you get exceptional service other wise no one cares about your needs or complaints! You are constantly ignored! The make promises which is never kept! The service in the restaurants is so poor, you wait 10 mins to get some one to serve you in anyone of their dining restaurants with drinks or coffee in the morning ! Service is extremely slow service at breakfast,lunch and dinners ! Will never go back to Mexico Cancun Royalton Rivera!

We stayed at the Royalton Hideaway, overall it was a great stay. Unfortunately, we had an evening flight that was delayed, by the time we reached the hotel we were ready for bed.Once we were checked in we went to our room, and the key didn’t work. We then had to walk back to the concierge, where they were unable to fix our key. We had to have security let us in and we were not able to leave our room until morning when they would be able to fix our keys (thank goodness for room service). Fortunately, the guest services were able to make up for this providing us a dinner on the beach! The resort staff were wonderful, food was excellent (no reservations made it difficult to get in at times) and they always ensured to ask for allergies/food restrictions before seating you. The beach was beautiful, the grounds were well maintained, and the entertainment was always interesting. All in all it was a wonderful fun trip, and we would highly recommend your next vacation at the Royalton in Puerto Morelos!

This resort is a perfect example of “You get what you pay for” but in a good way! For that few extra hundred to book at the Royalton we were treated like Royalty! Everyone was so kind, food was tasty, not one complaint! What I loved about the A la cartes was that it was first come first serve basis. It was nice because in the past we have been places where all of the restaurants were booked with reservations to the point we could not get one. Also this is good because many book reservations and just don’t go. Steak house was so good we ended up going twice! Before coming to this resort we did read about the sales pitch for the Time Share thing. It was never pushy or annoying and as far as I’m made aware, every resort is now pushing these time share presentations. We simply said no and they did not bother us. One thing I could see being a complaint for others (it was no issue to us) is it you booked the Hideaway, the adults only section. Considering the main building which hosts check in, restaurants, buffet and the sport bar is part of the kid friendly area, this could be an issue for some. The hideaway is a nice little area exclusive to the adults however if you want to access any other amenities, you will encounter families and children. This did not bother us however we could see how it may affect somebody else’s stay. We booked a swim up suite room. It was amazing, the water temperature was perfect and it was still a part of the action enough to hear the music and see what was going on in the big pool. We did not book the diamond club, but every waiter came right up to our pool to offer us beverages and food almost as though we had our own butler anyways. So it was great. Also, the Diamond Club exclusive pool is a family pool. They do not have an adults only area. Overall, it was one of our best experiences and there are really no complaints. I would say this is the best all inclusive we have gone to by far ! Another bonus is that it was only 15 minutes away from the airport :)

Beautiful grounds and buildings. Many lovely pools and amazing staff. The food is second to none. The room service impossible to reach and slow to restock the water. Very minor glitches and would happily return

Pros: - AMAZING authentic restaurant food - Fantastic staff (shout-out to Francisco at the Grazie Italian restaurant, he was awesome!) - Very clean resort (staff are always on the ball) - Tantalizing shows (PLEASE go see the nightly shows; they're SO GOOD) - Beautiful views (Check out the rooftop terrace!) - Very close to the airport Cons: - Daily events and fitness classes from TV schedules didn't always line up with actual events - Events sometimes seem to get cancelled without notice - This is a personal preference, but I would have appreciated more Latin music, and maybe some relaxing music in the Hideaway section. There was a lot of party/pop music. I would HIGHLY recommend this resort. It was a blast! In my opinion, the staff and the food made the vacation. Don't forget to tip! Tipping a few CDN or USD to the hard-working folk at Hideaway goes a long way in making your vacation that much better and everyone is happy! Also, try out some original Mexican drinks while you're there! I LOVE the Banderis Mexicana, Riviera Maya, Paloma, Michelada and Carajillo!

The resort was great, clean, safe, plenty of pools and good food options. Breakfast had a tonne of options. The view from the lobby is sublime. The cons were it wasn't the greatest organizational experience. Check in was long. There's a lot of people trying to convince you to spend more money, either on a spa or on their packages. The beach was ok, the beds and chairs by the beach and pool were sometimes dirty or had a pool of water. Overall was still a good experience but slightly short of 5 star.

This is our second time going to the Royalton Rivieria and we are already planning to return. Great staff, food, and evening shows! Only thing we weren't happy about was the pressure to attend the time share presentation. We were asked by 4 separate people about it despite telling them we did it the last time and were not interested.

Resort was beautiful, layout was little different more like a mall then a tropical resort. Food was good at typical royalton style. I have been to other royalton resorts and this was by far my least favourite. Entertainment looked liked it was at a high school level.

We had a great time, pretty much every aspect was great, food was fantastic and so plenty, maybe to plenty according to my clothes! Room was well appointed, beds quite comfy, we had a rooftop jacuzzi with a nice ocean view! Lots of fun at the disco most nights!

Everything was exceptional except the view from your room in the gardenview area. It is not a gardenview but rather a swamp with trees with a bad smell coming from it. Could not sit out on your balcony

Very beautiful resort. Staff were fantastic, starting from the welcome to the wave goodbye. They made our trip worth while. Variety of shows to float everyone’s boat. I would 100% recommend Royalton to everyone, whether family or adults at the hideaway.

this hotel was a dream when it first opened in 2015, everything top notch to promote its opening...we just came back from there and it has dropped from top notch to just another nice resort in the mayan Riviera!!! The buffet restaurant is not that good so everyone goes to the featured restaurants, which are good( the dorado was our fave). The sports bar has slipped in my opinion, along with the martini bar. There is no longer plastic straws which is an awesome perception, but something like a paper straw would've been nice to stir that nice slushy drink with!! Overall the weather was the best and still had fun, just not like a 5star anymore...3.5 to 4star maybe, the beach has a ton of seaweed washing up now and was weird to notice that it was brought up around the grounds below the rooms to do god knows what with, but could not sit on our balcony due to the stench from it :(

We stayed in the adults only section. Loved it. The food is fantastic with lots of options. The rooms are modern and clean. This was our second stay at a Royalton property. This one also did not disappoint.