Room was dated and it feel like it as well. Balcony door did not lock, luckily we were on the second floor. Shower was falling apart and the toilet was making weird sounds for a while after being flushed. Food was decent in the buffet. Breakfast and lunch was repetitive but dinner had some good options like lobster night etc. The lunch by the beach seems to be better than the one by the pool. Mixed drinks were a hit and miss. The ladies I traveled with felt they were being ignored by the bartenders sometimes serving the men first. As for service, majority of the employees were good and attentive but there were a few that just ignored requests. Could be a language barrier but it would have been better if they just indicated they did not understand. The Beach was infested with seaweeds. They try to pick it with a tractor but it was hopeless. Not the fault of the hotel and the workers were doing their best to control it. Pools were good and enjoyable. A la carte - a couple good ones. The Brazilian and Mongolia were the best of the ones visited. Sushi and Indian not so much. Not a lot of good activities for kids. There were a few good shows like the magic snow and circus, but it started and 10pm. After a day at the pool, the kids were too tired to be up that late.

It is good resort food beach activities show except reception guys which don't want to fix cold water in the sink in our room I'm ask them 3 times during our vacation and they still not fixed because only hot water coming any position and you can't do nothing water is very hot you have to step in bathtub to do your thing this is only one thing I don't like in this hotel all the rest it was perfect

The hotel is very beautiful. Having said that, there were a number of significant issues that put a major damper on our trip. We had 8 people travelling with three room. Two of us got sick with breathing issues, one had to be hospitalized for over half the trip. We believe this was either due to the very strong chemical smell from the pool and cleaning, or the musty smell from the room (we found mold in one of the rooms). I also got electrocuted from an exposed wire in my room. The music was way too loud anywhere near the main pools or dining area, and was pretty much constant. It was overwhelming and difficult to have conversations. There were other things that were beyond the control of the hotel so I won’t outline them here, but I was not impressed.

Beautiful pools and very busy resort, especially at the beachside pool 4.5 star rating. Plenty of daily activities available for all ages. Dining options and food quality made to order is definitely 5 star rating. The buffets quality of food is all about timing! Extremely hot weather 35’C every day, bring plenty of sunscreen. Rooms could definitely use an update, especially the bathrooms 3 star rating. Many shuttle drivers available to assist in travelling around this very large resort, definitely necessary. All around this resort should be rated at 4 stars.

We had good service. Great place for family. Transportation on the site was easy and always present, it is a big site. The personnel was very kind but many speaks only Spanish, the others speaks English, French and Spanish. Big room, big pool and a the beach is awesome and very long, with a restaurant and bar at the beach.

During my stay I got food poisoning from their restaurants due to the food not being cooked properly and poor handling of the food by it not being cleaned and washed properly. I reported this 3 times to the front desk and guest services and was never compensated nor provided any medical attention or assistance. I was only given club soda and water that’s it. They took down my information but never filed it into the system. In addition to my poor experience we, as a young coloured couple were racially discriminated due to our age and skin colour by given poor seating at the back of all the restaurants, poor service that the staff were acting obnoxious and rude and not respectful unlike the Caucasian elder people who came from European countries. I require compensation for the food poisoning that I obtained during my stay that I missed out over 4 days of vacation that I spent over $3000.

Amazing hotel for families with young children like ours. With two waterparks and great food and drinks you will all enjoy your stay. Great pools and nightly shows to top it all off as well. The only downside is sea weed at the beach.

The grounds are well maintained. The main restaurant and the steak house serve a variety of delicious food. Service in the main restaurant is exceptionally good and the place is constantly being cleaned! My grandkids really enjoyed the beach, swimming pool, water parks, the mini golf and the magic show. Good price for a family vacation!

Overall our stay in the resort was very good. Reading the reviews before made us question if this is a good stay. It turned out to be great! I recommend for anyone looking for a relaxing stay, worth the price.

Grounds very nice and clean ,public areas clean ,rooms very nice & clean but bathrooms needs renovations,dining excellent -food fantastic.Staff- good. The review is for ; Esmeralda ! not for Turquesa. -PS. on arrival to Turquesa we change to Esmeralda only because of the beach,

The worst thing in the word is trusting a company like Trip Central to provide you a last minute deal at a 5 star resort - Bahia Grand Principe -Turquesa. This hotel is a symbol of everything that is wrong in the world. Dirt, dirt and dirt toppled with a bunch of racist employees who refuse to speak English. Our vacation was nothing short of a nightmare. My husband is covered in bites. Day three of waking up to a blood stained sheets followed by some kind of insect droppings/shells, we went to complain only to be told the staff didn’t understand. Oddly they knew that the only option was to upgrade for $90 US per night. Once we paid, the staff’s English kicked in enough to tell us we were going to finally get clean and better service. Everytime we wanted a drink we were either ignored or told we needed to pay for select liquor or beer. All in all we are home now and my husband is on antibiotics. At this point I am convinced that Trip Central is aware of this resort’s milicous attempt to force people to upgrade or live in filth for 7 days!

Our party arrived on December 19,2023 and upon arrival check in was horrid. We were checked in without wrist bands and the staff was going to use a sharpe marker to change the bracelet colour. The first night we ventured to the buffet as obviously we couldnt have an la carte booked that soon so we utilized Turquesa's buffet. I was so disappointment with the buffet. All the food was cold and looked like it had been sitting out for ions. Since our group dis not eat much at the buffet we waited for the Truck Shop to open. Here you seem so happy to see the menu that includes tacos,ice cream, chessy fries etc. However you can only oder a hotdog,hamburger,french fries and sometimes chicken nuggets and empanadas. After ordering everything on the menu the only time you could ingest the food is if you had been drinking otherwise it was not edible. We searched everynight for any souce of night life and nothing this resort is very quiet like ghost town at night probably because everyone is in their room vomiting from all the bad food that they ingested during the day this was or had come to our attention when we were in our room and we could hear people in the surrounding rooms vomiting we actually had to call the reception to do something about it. Even when eating at the restuarant people were vommiting it was disgusting. The beach is so far away and have shuttles that are labelled L1,L2,L2 etc however you could wait all day for one to shuttle you to the beach. When you do get to the beach there are a.selected few beach chairs if any. The staff made it seem like we were bothering them and on several occassions the staff were rude until you spole their language then the attitude shifted. Our group needed bug spray and it cost us $20 usd The only good entertainment is once a week on a thursday and you have to pay extra for it. The worst and most disgusting was having cochroaches in the buffet area and in and around the bar by the pool. The staff did not seem to care as people were videoing their disgust. I have travelled many times to punta cana and never had an experience like this one. Avoid at all costs . The cheaper is not always better In this case the more expensive your trip the less you get there..if you have a reservation please.rebook somewhere else you will thank me later .

Very clean and well maintained. Staff very friendly and helpful. We have been to several resorts and were very impressed with this one. There was always a wife variety of foods at the buffet.Would definitely return for another enjoyable vacation.

I wouldn't recommend this hotel to anyone you have one pool on the site not allowed to visit any other resort ,the beach has so many people that it's impossible to go to and 15 minutes walk or the little bus to drive you, the food was good but always cold the show are repeated every 2 days and if you wanted to see the Dominican show you had to pay 25 us, and the guys for the suitcases and the entertainment asked for A BIG TIP wow first time I see this and I went to Punta Cana many times

Excellent resort with great views, good food, and entertainment at the best price found by the best agent Jairus Maus. I would definitely recommend this resort to others and I would definitely come back again.

The workers from all avenues of the Bahia Principe from grounds to the chef in the kitchens are fantastic! Always happy, singing while they work! Love going to this resort. Probably 18-20 years. If you are a walker you can walk to the beach and then four to six kilometres on the beach. Food is fabulous, name your drink and you will get it!

30 hours into my trip I acquired an injury to my right ankle while dancing at the night club. NELSON was absolutely amazing at making sure I was okay on a daily basis until I left 5 days later. He even supplied the wheelchair at NO cost. The staff was genuinely caring. Koodos to the reception desk as well. Thanks VENENCIA FAUSTO! I’ve definitely done my share of travelling but will always go back as this is my favourite resort by far. Clean, tidy and very friendly atmosphere.

First of all, before I went I read the reviews and saw the same complaint, but I thought you just cant please everyone. We travelled march 21th to 28th. Two adults and one child 1 1/2 age old. When we arrived at the hotel, we were told that when our room is ready at 3pm, our luggage will be dropped off at our room. At 3:47pm I had to go to the front desk, and that's when they called someone to drop it off. The room that we were assigned to was so bad. The room was very outdated. The tv channels was not working properly. The beds were so hard like a board, and every time you sit or lie down the spring of the bed makes noise as if the bed is falling apart. The room had a moldy smell, and Lots of dust bunny. We called the front desk to complain and they told us that they're no rooms available until tomorrow at 3pm. Which is March 22nd. They transfer us to another room at villa 48. The other room was alot better but there was cock roaches inside. I noticed the first one on March 24th. We didn't fuss because it was only one. On March 26 we start seeing more, and at that point we got fed up. I just want to fly back to Toronto. The food selection was the same every day and we are talking about breakfast, lunch and dinner. The food was cold. When you get tea or hot coco the water is warm not hot. We will never go back to this resort / hotel even if the trip is free.

The grounds were immaculate, the never stop working on them. The staff was friendly everywhere we went. The rooms were clean and the food was extremely good. All in all it was a wonderful and very relaxing holiday. We would definitely go back.

We got to the Hotel really late on Saturday. We have been to Punta Cana four times and Bahia two years in a row. Turquesa was nice , grounds were gorgeous, room was dated but nice. Pool was nice as well but way too many kids splashing and jumping in the pool. Kids whining and parents just letting their kids do what they want. Buffet was average at best. Food was either salty and undercooked (especially Hamburgers) and same thing everyday. Like change it up a bit. I would say the food is just a little better than our stays in Cuba. Entertainment at this resort absolutely sucks! Stupid little games and boring. Beautiful beach but a lot of undertow watch! Better get up at 7 am just to get a chair at the beach. Overall the weather was great, food in my opinion below average and a lot of rude people especially at the buffet. Only staying at an Adults only Resort next time. I have had it with parents just letting their kids run all over the place.

We were bumped up from Turquesa to Aquamarine all adult. The place and grounds were beautiful. The food was so good just like home.My room was so big and the bed wow, big enough for 4. The staff were so friendly and helpful. I would go back there in a heart beat. I loved the beach,nice white sand and it was so long. You could get food and drinks right on the beach.

although my husband and got food poision the second day and we were flat out for two days sick in bed. the rest of our time was recovering, not eating much after this it took a tole on our bodies. the resort was beautiful and relaxing Sandy McKenna

The resort that I went to in the 2nd week of August was Bahia Principe at Punta Cana, Dominican Republic. It was a beautiful resort with a lot of welcoming employees. I would definitely recommend this place to people, and the whole family enjoyed this trip brought to us by tripcentral! ;)

It would have some food at ground floor, sometime tired to go and get food from far away!! Cleaners are very good, they did good job. Don’t make same food at the dining everyday, they mention everyday different country food but looks same food everyday they given!

Very friendly staff with helpful mind. Nice and clean place, you can walk without any fear. But beach shore has lots of sea weeds in. So we are unable to go to the beach. They said this time of the year they have it,

Our room was nice and spacious and clean. Food overall is okey. Most of their dishes were salty. Service in the buffet was bad. It took them 5-10 mins just to serve you a glass of water. Sometimes we had to remind them again. Its a huge resort (grand bahia it self) you can get lost if you dont pay attention. Beach is 10-15 minute walk from turquesa. Beach was very disappointing theres alot of seaweeds in the shore and in the water. We didnt get to swim in the beach alot because of it. Stayed in the pool most of the time but still tried to lay down and take naps by the beach under the huts. Look for IGNACIO in the lobby if you want to do an excursion he's nice and got us some good deals. SAONA ISLAND is a must to see although i was seasick the whole time the place is really beautiful. We also did the buggies i just wish there were more obstacles in the way.

Hotel was good. So big that we got lost multiple times but overall OK. We've been to better buffet before and wasn't able to use the other resorts of the complex buffet for breakfast or dinner but the beach snack bars worked well for us for lunch. Main buffet had not a good variety of food. Beach was very crowded as we haven't seen before in any other resort but didn't bother us much. Bedrooms were cleaned every day and room service was fast when we needed. Overall we had a great time with the family but I don't think I would come back as we know better resorts down there unless the price was really cheaper.

This is our second time at this resort it is always clean and the staff our freindly and willing to help the rooms are clean we had no ploblems with the staff cleaning our room i would recommande this resort to people

We stayed here with 2 young children and met other family there as well. Everybody had a great time! Great resort! Lots to do for everyone! I will not however book with Tripcentral again because the agent we used was terrible. After the initial booking, she took forever replying to my emails about hotels near the airport and didn’t come through when she said she would. I ended up booking myself.

We just returned from a vacation at Grand Bahia Principe Turquesa. Overall, the vacation was fine. Escaping winter with family is always enjoyable for us. That said, I can't imagine that I would book here again. Here are some notes: Front desk: Anything you do at the front desk seems to take a decade, whether it is busy or not. I actually had to extend my stay because my daughter developed an ear infection and couldn't fly home, and arrangements for this seemed to be astronomically complicated. Language is definitely an issue and there is little understanding of what is inconvenient for the guest. Food: Not good. If you stick to some of the freshly made things like the pasta or omelette bar you can get by. I didn't go to Punta Cana for fine dining but still was a bit surprised. The fish/seafood had a very strong taste and caused some intestinal issues for me. Service in the buffet was also not great. Sometimes we would be finished our meal before being offered something to drink. You can order only soft drinks and beer/wine in the buffet. Also with regard to food, the resort itself is the farthest from the beach. We knew this when we booked but could never have fathomed the enormity of the property. Turquesa guests can eat only at the Turquesa buffet or one other option near the beach that is open late. So, for snacks outside of meal times, that's a 10 minute trip on a trolley to the beach area (after you wait for the trolley). There are no snacks in the room (at other resorts the mini bar has included some snack foods) so this is an issue. The a-la-cartes are not much different from the buffet, but the Garden Grill was actually quite good and the Teppanyaki restaurant was a fun departure from the ordinary. Service: Very hit or miss. Some workers seemed genuinely happy to serve guests, but others seemed disgusted with their presence. Tipping wasn't very common here. We tipped frequently, but didn't notice others doing it. I think this may factor into some of the negative attitudes among workers. On the other hand, it was sometimes difficult to tip because of the division of labour. For instance, at breakfast you might interact with 4 different servers (one to seat you, one for coffee, one for other drinks, one who cleared your plates). The beach was gorgeous and the pools were a lot of fun. The kids' water park was nice as well. And in the end, if this is what you are going for and can tolerate some of the negative stuff described above, it's not bad. The property is clean and I have no complaints about the room.

Amazing! Everything was perfect! I would recommend this to anyone who wants to go away to Dominican republic!!! They excursions were great and the workers are so friendly ! Would recommend this resort to everyone!

Resort was spotless, people were friendly, never waited in line for anything. We were with a large group and we could always get chairs at the pool and beach. recommend this resort. Very good for families of all ages.

Good: location is nice, beach is nice, grounds are beautiful. Room service and rooms were good. Bad:: lets break them up as list is extensive. 1) service at bars is very poor if you are not cute girl. many times noticed how bartenders were ignoring people to flirt with girl and serve them ahead of their turn. very poor selection of drinks, no milkshakes, limited number of juices, same boring coctails everywhere. 2) internet. free is only in the loby, and not just in the loby but in 5 meters around the front desk. its very hard to find spot to seat so its nearly ipossible to work. if you planning to work on your vacation, dont go there or pay 80 cad per week for "deluxe" version of internet that works all over the hotel and in your room. 3) food. boring, repetative, reused (same stuff from last day under different sause). probably worst food i ever had at Bahia Principe. 4) no beach. i mean, Bahia Principe has a nice beach, but Bahia Principe Turquesa does not. In fact trip to a beach means you need to go to the loby and wait for a car for 10 minutes then drive for another 10-15 minutes to the beach. For someone its ok, but i feel we were mislead and having 7!!! hotels on 1 beach is NOT OK. Needlessly to say beach is packed, people are next to each other, in multiple layers of chairs, and if you come late, might as well give up and go to the pool. 5) prices at the shops of the hotel. a dollar for a bandaid. i mean for 1 small strip.... and thats a price at their so-called pharmacy.

We stayed with family at Turquesa . Previously had visited with friends and stayed at Ambar. Unfortunately great difference in cleanliness, maid service (no hand towels or washcloths or bathmat. Just bare minimum of towels. We had broken plug so no tub available despite reporting it. Great food and staff far outweighed any problems or complaints. Will return but definitely to Ambar area.

Perfect place. Beautiful grounds, manicured edges and luscious trees and flowers. Good food, very nice and inviting restaurants with exceptional servers. Room service very disappointing: no change of linen, dirty floors, poor lighting and an unacceptable lack of towels. Have stayed at a different part of resort previously and our experience had been fenomenal!

The best thing about this resort is the staff. The pool area is great, but the rooms are not very clean or well stocked. Bugs everywhere- including in the beds! The floors in the villas are unswept, no shades on the lamps, and half the times the door keys don’t work!

This resort was absolutely gorgeous the grounds are some of the nicest I’ve ever seen. The rooms were nice although we had a few issues in ours but nothing that would affect our stay. Water park and pools were amazing. Staff for the most part was very helpful. Plenty of entertainment to keep busy at night. Buffet and a la carte restaurants were great Japanese was our favourite. On a side note we travelled in a group with a child under 2 and she contracted hand, foot and mouth. I do think the cleaning practices of high chairs in buffet and restaurants should be reviewed as many children we found out had the disease. Overall this was an excellent choice for our first stay in the Dominican. We are already talking of another trip to the same resort next year.

Having stayed previously and been impressed with the quality of facilities and service in another Turquesa hotel in Cancun, we booked the Grand Bahia and Turquesa in our first visit to Punta Cana. From Day 1, we were disappointed with the level of service here. We were not allowed to reserve more than one Ala Carte hotel in our 5 nights stay there. No internet in the rooms unless paid! No welcome gifts! No adjoining rooms and type of beds that was requested and paid for during the booking. Somewhat half-hearted Christmas celebrations! They insisted that was their policy- max 2 restaurant reservations allowed for a 5 night stay (even with 2 rooms), and they counted the Christmas-eve buffet dinner as one of the allowed two! And we had to pay for the wine there. The rooms itself were good and clean, and the beach was excellent. Overall Turquesa seemed like a poor cousin amongst the rest of the Grand Bahia properties!

I traveled alone with my 5 & 7 yr olds. They loved the waterpark and pools. The "kid friendly" night shows were fun, but a bit late, so after a day in the sun, the kids were really tired. The food was decent, but hard to find really "healthy" options. The resort is really big, so even though there are some shuttles, the kids complained about having to walk so far to everything when it was so hot (traveled in August). The seaweed on the beach was overwhelming. They tried hard to keep it clear, but it is nearly impossible. The shallow part of the water is full of seaweed, so the kids didn't enjoy the ocean and preferred the pool. Service was hit and miss. Some staff were amazing, others seemed to dislike English speaking people, so they would serve other people first. The rooms were good, but some wear and tear. They are on top of maintenance though if you have an issue. The beds were comfy and room spacious. Pool/beach towel service seemed to always be out of towels which was frustrating. Seemed to have enough beach/pool chairs in the shade to go around. The kids club was good, but kids had to be there at either 10am or 2pm to do activities outside of the center. It was far from Turquesa, so without a direct shuttle, it meant a lot of walking to get there. You also can't leave them over lunch, so you have to get them, take them to the buffet (which isn't close) and bring them back which lead to cranky kids.

One of The Best Hotel ,was Excellent great Clean we was so Happy !The pool was Great the Ocean was very Nice,the Staff was very Friendly ,the food great we going back again soon as possible ,the whether was nice No rain at all

This resort is amazing and out of this world! We had a great family trip ! The food was amazing. The pool area was fun and never overcrowded. The beach was great too! The rooms were comfortable and spacious.

Grounds are beautiful and are we maintained as are the buildings. Between the buffet, snack bar and a la carte restaurants, there is a nice variety of food. Rooms are plenty big, cleaned each day, daily restocked fridge. So much for kids to do. Beautiful spa. The most amazing beach, even if it is crowded.

We have visited the resort before so we knew what to expect. This visit was a bit different as it didn't star in a positive way. When we arrived it took them 45 minutes to have us checked in. The front desk clerk was so rude. None of our requests were considered or accommodated. As someone who does travel often I have to say this was the worst guest service we have ever received. Moving forward to our rooms. We had two. The ac didn't work in one and the bathroom door didn't close at all in the other. The safe didn't work making my husband go back and forth to the front desk ( as when he called he was directed to come down to talk to them) for 3 hours. Waiting for someone to reset it just for it not to work few minutes later. After getting moved 2 days later the shower was leaking in both rooms when someone was showering in the room above. I don't expect perfection but I think we would have overlooked a lot of the imperfections have we had a better experience at the front desk. On a positive note all the staff at the buffet, housekeeping and ground crew were just as amazing as we expected. Always smiling and willing to help if need be. Making this our second trip it might have been out last. Customers service is very important in my eyes and it really felt like the key people at the resort have a lot to learn from the staff that actually do the dirty work. Non of the management acknowledged us once but they sure were present, standing around with their arms crossed, staring at all the staff that were running around the buffet trying to serve all the guests.

The resort is great,the grounds are perfect and beautiful,the service was great.It is very big but there was never a problem going to and from the beach on the trolleys.The only critique i have is the wine it was not good it tasted like it was diluted.Bottled wine at a la carte was better.

Very Very Large resort, loud loud music all day long, if you want to be on the go all the time with loud music and kids, this is the resort for you. If you want to rest and have some peace go elsewhere. The resort is beautiful and very clean, but the pools are full of kids, they have no respect for other people in the pool. Its very hard to find any shade both at the pool and at the beach. Way to many people in one place, its like 5 resorts under one umbrella. If we had kids it might have been alright but as a couple who just wanted to relax and have some fun under the sun it was not the resort for us. The staff were all very kind and pleasant and the food was good.

The good: Grounds were well maintained, clean rooms and a variety of food choices at the buffets. The bad: access card problems were annoying. The key cards failed 4 out of the 7 days. Multiple times in the same day. As a parent with small children this was incredibly frustrating. I wish I could express just how gut wrenching and infuriating this really was. The hotel staff did not seem to care. Probably because it's an ongoing problem and they are used to the complaints. On multiple occasions I was at the front desk with others experiencing the same exact issue. I will never stay at this resort again and will avoid this chain completely.

The resort was immaculate. Room more than met expectations. Staff was super friendly and helpful. Food, entertainment and amenities certainly didn't disappoint. If you didn't enjoy yourself, it wasn't the fault of the resort. It was our first all inclusive vacation but won't be the last. Thanks to Brian and staff at trip central. I'm happy that I found your website. Thanks

Great resort, very clean and tidy. No large crowds and we always managed to find pool/beach chairs. The Japanese ala carte is the best by far, make sure you don't miss that one. I would recommend!

All and all wasn't to bad .. had a few little problem and no one took ownership of it .. made us feel like it was our problem .. what ever happened to the customer being right .. but food was great and the beach was amazing.

Hotel , pools, food and rooms ok, staff very were very friendly and helpful. Kids enjoyed the water park and pools. Lobby bars were very busy the first few days as we had rain. We did however experience bed bug bits, though at the time we thought they were other bits, until got home. Overall all we got what we paid for, resort was very busy the week we stayed.

Very large grounds, with 7 resorts to keep you busy! Food was great, pools were nice and plenty of them. Each day we walked around and found something new to do. The beach was a bit disappointing, I have definitely seen better. It felt compact, but nice sand and blue water!

Bahia Principe Turquesa Punta Cana Pros: Clean rooms, flatscreen tv, daily maid service, mini fridge replenished daily, jucuzzi tub in bathroom and a rainforest shower head. Buffet food good, ala cartes good, drink ok, white wine very dry but adequate, Grounds very well maintained, lots of shaded area with palapas Pools very clean,beach has loads of loungers and seed weed free, Entertainment in main lobby was a couple of singers that were very good. Cons: No orientation, beds are very hard, most cocktails were made with slushy ice mix, Overall I would rate this resort a solid 4 star. Unfortunately the weather didn't cooperate while we were there to be able to experience more of the resort but it was still amazing.

The resort, Bahia Principe Turquesa, was beautiful. The grounds were fantastic with maintenance happening all over the place to keep it in top shape. We drove through the neighbouring Rui resort a couple of times and were surprised at how run down and poorly maintained it was. Service was fantastic. You didn’t have to wait long to get a drink. The food was terrific especially the a la cartes. My teenage son made sure we got our money’s worth from the all you can eat buffet. I don’t really know where he puts it all. The entertain wasn’t bad. There was something happening every night. Not as good as big cruise ships or Mexico’s Mayan Riviera Grand Palladium resort. It could be due to multiple shows happening simultaneously versus the single show. Most of the hotel lobbies had shows plus a theatre and open air show all at the same time. Our rooms were terrific. They actually look bigger than the web site pictures. Air conditioning worked well. Very well maintained every day. Very few downsides. It rained a couple of times for all of 10 or 15 minutes. Unfortunately, one of those times was ten minutes before midnight New Year’s Eve. Of course, we’re dressed up for the event and it poured. We were drenched, in the open with nowhere to go for cover. Fortunately, it was a warm rain and stopped after 15 minutes. Fireworks were tremendous. The Turquesa is the furthest hotel within the resort complex from the beach. The shuttles run often so it wasn’t a problem. We often walked there and back just for the exercise. The Turquesa pool wasn’t as busy as the others which was a bonus. For the first few days, definitely peak volume, it was difficult to find an empty chair at the pool or beach. So many drop their towels early in the morning then disappear for the day. The beach was absolutely beautiful. White, pure, soft sand including out into the ocean. Gentle waves. The flag was yellow but we didn’t have any problem swimming or enjoying the ocean. The seaweed that washes up is quickly raked and removed. We walked up and down the beach a few times. While our sheets and bath towels were changed every day all of us noted the pillows weren't as fresh. Not sure if the pillow cases weren’t changed or if the pillows themselves needed to be washed. We did one excursion to swim with the dolphins. It was a bit pricey since there were 7 of us – 5 swam and 2 of us watched. Cost was USD$815. We didn’t purchase the USD$350 pictures. Definitely would recommend this resort.

I have been travelling to the DR since 1985 and have never had such a bad experience. I arrived on the evening of December 19, 2016 and was there on my own for 10 days. I frequently travel alone so this was not an issue. I checked in and paid the $4 per day safe fee and was then driven to my room. Upon entering, I will say that the room was adequate. The lights operate by inserting your room key into a mechanism by the entrance door, but the safe operates the same way. First problem, I was given 1 room key and it is pitch black so I can not operate both at once. I return to the front desk to ask for a second room key and have to argue with the clerk in order to obtain a second key. He finally gives me a second key. In the morning I head to the beach only to find out that it is a 20 minute walk! The beach is overcrowded, you have about 6 inches on either side of your chair to move. All is fine for the first few days, then on Christmas eve morning I wake up to a note under my door stating that since I did not make a dinner reservation I would not be able to have dinner at any of the restaurants that evening because it was a special menu! I head to the front desk and they confirm this. So, I decide to have a late lunch of sea bass at the pool side restaurant. The fish tasted very garlicy but I ate it because I knew I wouldn't eat again until the morning. Within 3 hours I was riddled with stomach cramps and severe diarrhea. I have never been so sick and by day 4 of this decided that I needed to speak to the Air Transat rep so they were aware of the situation. The rep, Gabrielle, said that I could not prove it was the food and I was probably hung over and that I needed medical proof! I was disgusted but went to the emergency clinic because I was very sick. I was immediately treated with intravenous drugs for severe dehydration and fever and was given 2 prescriptions for antibiotics to continue taking. That night was the worst night, now everything coming out of me was green! The next morning I returned to speak to Gabrielle, I wanted a flight home that day, I felt I needed medical attention in Canada. He refused to speak to me, said that he was busy and that I should return at 11. I returned at 11 only to find out that it was now too late to catch the 1 pm flight. So, back to the medical clinic and another round of intravenous and more drugs. Now, the food poisoning was not the only issue. I was confined to the pool area due to the close proximity to my room which I needed on a moments notice. I was on a diet of water and Gatorade to try and keep hydrated and the pool bar had a cold water dispenser. This dispenser had a short in it and when I went to get water was also treated with 120 volt shock! I guess it was better me than a child. The final complaint of this resort...on one of my mad dashes to my room I found a maid using my bathroom! I would not recommend this resort to anyone. The food, the service, the staff were all rude and unprofessional. This resort says they are a 5 star resort and I would be hesitant to give them 3 stars.

clean hotel... people were friendly but don't speak any or understand minimum English. wouldn't go back no way a 4 1/2 resort more like a 3 maybe. Food was mediocre not what I expected from a so call 4 1/2 start disappointed recommendation by the agent.

We stayed at the Turquesa. This hotel was very nice, well cleaned, well maintained. But very large. They say beach but you have to take a shuttle to get there if you're packing your kids and all the stuff. It was a very nice 10 min walk though if I didn't have to pack stuff. Our pool snack bar was terrible.... they offered hot dogs, or hot dogs or hot dogs. At the kids water park you could get hot dogs or nacho chips with the cheese sauce. It would have been nice to have a little more variety between meal times, or instead of a meal at the restaurant where you needed to be dry, no swim wear etc. It takes quite a lot of time from your day when you have to get the kids out of the pool, dry, dress and sit for meal. I also would have preferred to do supper at 5, then get the kids in the room and settle down for an early evening but there wasn't food available to eat at that time. As for the beach, it's nice. Fairly calm water, but not as calm as I would have liked having a 1 year old there. The sand was a lot of fun. The beaches were cleaned and well kept, and they were packed with people, although we didn't feel too crowded. I guess my overall disappointment began because I figured my travel agent would have known these facts. I originally was going to book a different place before I realized how large it was. I told her my concerns and she agreed that it was large, so I assumed she wasn't going to recommend another large resort.

THE PLACE IS WONDERFUL, THE STAFF GOES OUT OF THEIR WAY TO PLEASE YOU, CLEAN AND SPACIOUS ROOM. FOOD IS AWESOME, FISH, SEA FOODS, STEAK, CHICKEN, FRUITS. VEGETABLES ETC EVERYTHING IS FRESH ANDS TASTY. MANY DIFFERENT SHOWS AT MANY DIFFERENT PLACES, THEIR IS SOMETHING FOR EVERYONE. THE TRANSPORTATION ON THE SITE IS FAST AND THEIR IS A LOT OF THEM (NEVER WAITED MORE THEN 5 MINUTES). WILL DEFINITELY GO BACK TO BAHIA PRINCIPE AGAIN, THANK YOU!1

The group of buildings that surround the pool are so close to the amenities. It makes it very convenient. The beach is 1 Km away but the shuttle service is fantastic . Gets you there in minutes. Buffet food was excellent and the staff are friendly and helpful.

Awsome family vacation, great hotel. The property was extremely well maintained, service was awsome, food was outstanding. Overall an awsome resort would definitely recommend this place to anyone, especially families with kids.

The resort is huge!!! Lots to do and lots of walking however there are train trolleys to take you around. Like a mini shuttle. Lots of restaurants. Variety of food was good. Service was good! A la carte restaurants were good!! Lots of fish meals. Fresh! Water park was perfect size. My kids aged 7 and 8 loved it!!!!!! Lots of pools lots of activities. Dance lessons aerobics. Kids discos at night. Great entertainment shows in the evening for kids and adults! Awesome magic show and an amazing Michael Jackson show! *we had a great vacation!!! If there was one thing I didn't like was housekeeping. Never enough towels always and late the front desk took care of it.

The hotel was absolutely beautiful and the grounds were very well kept. The food was amazing and we had no complaints with the buffet at all. The only issue was with our check-in and our maid service. When we arrived we had to wait in line to check in for one hour and not because the line was long but because several guests staying at the resort who were Mexican continually budded in front of us, slipped the counter staff some money and got served while we continued to wait to be served. With respect to the maid service, it was terrible. I was continually left with no toilet paper in my room and no towels. Despite advising the desk on numerous occasions, it continued to happen almost every day. Midway through my vacation, the maid took the comforter off my bed and never returned it despite my complaining to the front desk. I also did not realize when I booked this hotel that it was not on the beach and it would have been nice if the person I dealt with at trip central had informed me of that as I did not notice it on the website. As an aside, the bartenders were fantastic, most especially Jose at the lobby bar - he was great.

The Turquesa is a very nice resort with a huge pool area. Friendly staff and decent food. The nightly entertainment was excellent. The beach is beautiful however this resort is the furthest from the beach at the Bahia property (there are several resorts on the property) and you need to take a trolly to get back and forth. We didn't realize this when we booked as the resort photos showed the beach area for the Turquesa ( a bit misleading). We may go back and pick a resort closer to the beach next time. They need to enforce the "no reserving" haciendas! Folks were holding all the good spots with shoes and books...you name it. We sat and fried in the sun for hours at the beach one day while the good shaded seats were held with towels and nobody ever showed up. If I had my time back I would have thrown their stuff in a pile on the sand lol.

All of the grounds were taken care of, facilities were all clean, our room was spacious and restaurants were nice. We enjoyed the fact that everything you could ever need was on the resort! You would never need to leave!

We are a family of 4 with a 5 and 6 year old, we were there for 14 nights . Kids pool is great, food at the pool could be better, everyday hotdog with tortillas chips and process cheese!!! Transportation to the Beach is ok but there is no Schedule, sometime you can wait 30 minutes. Food at the turquesa is poor... other buffet Punta cana and Bavaro is ok, make sure you're booking alowes you to go to other buffet. Room size is ok and bed are confortable, but the all the linen as stained. Could not use our sink all of our 2 weeks, we had to brush our teeth in the shower, we complained everyday, it got fixed on the last day.

Family of four, 2 adult and 2 children 5 and 6 for 14 days Room: Good: good size room for a family, good mattress and close to waterpark Bad: ceiling was leaking in the bathroom took 2 days to get it fix, wall was dirty around toilet you could see drip of ... sink was clog we had to brush our teeth in the shower, it was unclog on day 10 but it leak on the floor so we had to put the garbage under the sink. Our minibar was not cold enough, and was never filled, we had to ask for children juice and milk and we rearly got them. we were supposed to have a gift bag for the kids, we got it on day 14 after 14 day of requesting it. Air transat personnal at the resort was not helpfull and did not want to be bothered. Food: The buffet at Turquesa is very small and repetetive, and not very good, everything is overcook, we had to pay to get a upgrade to have access to another buffet, they were better. Food at the waterpark is hot dog and chip, since there is mainly family they should add fruit and ice cream. If food is important to you choose another resort. Service: Not to friendly, if they don't want to serve you they say they don't understand an d walk away.

Grounds were immaculate, the food was awesome, people were friendly and helpful and the entertainment was excellent! When we first arrived, late at about 10:45PM, we were greeted by a very helpful man who immediately got us help to help us with our bags and show us to our room. When we got to the room it was absolutely beautiful with all the fixings. A few helpful people helped us navigate around for some late night food at the beach snake bar, then we were off to bed for an early start to our first day. Every day was great with lots of food, drinks beach and entertainment... what more can I say other than it was fantastic!

We have nothing bad to say! The food was great, staff very friendly and helpful. Although it is a large resort we never felt like we were waiting or cramped. The rooms were lovely, very clean. There was always staff raking the beach to get rid of the seaweed. We would go back hands down!

The Grand Bahia Príncipe Turquesa is a fantastic resort. The grounds are absolutely beautiful and the staff is continually working to keep the grounds looking pristine. It was nice to sit back and take in the beautiful scenery at the resort. There are always staff going around and cleaning up discarded items and garbage barely had a chance to hit the ground before it was picked up by one of the workers. Our room was clean and we had fresh towels every day, even when we didn't ask for them. Everything worked well in our room, except that the line to the shower had a crack and the lower pressure sometimes made the shower button click off...not a big deal though. The food was great, but no different from other resorts we had been to in the Dominican, however, I feel that the food handling, safety and cleanliness were much better than at the other resorts, which may be why I did not get sick this year as opposed to the past two trips at other resorts. I recommend the Japanese restaurant (go for the teppanyaki!) and the Garden Grill (get the filet, not the ribeye). The Turquesa is the furthest part of the resort from the beach, but there was always a trolley there to whisk you off to the beach and you are really close to the entertainment in the Punta Cana and Bavaro lobbies...no trolley necessary. Since we were the end of the trolley route we always had seats on the trolley. By the time we were halfway to the beach in the morning the trolley was full. There were always seats available at the beach and lots of shaded areas to set up camp for the day. We ate lunch at the different beach buffets every day. No need to go back to the Turquesa to eat. However, I found the snack place at the Turquesa pool had better/fresher choices than the beach buffet, so sometimes I would wait until we went to our pool in the afternoon to have my lunch. The other good thing about the distance is that you do not get the noise from people coming home on the trolley all night. The trolley runs from 6AM until 3AM. I heard guests at the Punta Cana and Bavaro complain that they were awoken by the trolley at night. The trolleys do not come around the rooms at e Turquesa unless they are dropping off people who have just arrived. There was always some good going on at night for entertainment. If you didn't want to go to the show at night, which is also a short walk from the Turquesa, each lobby has other types of entertainment. We had a lot of fun at the dance party at the Bavaro lobby one night. We usually gathered there each night to have our post dinner Spanish coffees and Mojitos. The lobbies have self-serve coffee and tea available pretty much all day long. I went to the lobby each morning before breakfast (I am an early riser) to have a cappuccino before breakfast. Overall this is a great resort and I look forward to returning here soon!

Since last year they have done some new settings at the lobby area. Beautiful new sitting area with white roofing and frill around! This allowed for more entertainment at this particular area! We received 1 hour of Internet instead of twenty minutes, on your own device. It is always kept clean. A big plus is in the new ride to beach, no more fumes, battery!

This is the third resort we have stayed at in Punta Cana and it is the best and our favourite now. It is so clean, there is always someone cleaning or re-painting something. The staff is very friendly. The shuttle trams were plentiful, you never waited more than a minute or two for one to come by. There was plenty of entertainment in your home resort, or in free theatre, or other locations. Rooms were very clean and totally quiet. We had a minor check-in issue and our Trip Central agent (Tanya) did a totally excellent job in resolving it, remotely from Bedford, NS.

Unfortunately the resort was too big especially travelling with a baby and young child. Shows were at the sister Resort which meant take 2 trolleys to get there. Even restaurants or walking 15 mins which with a baby isn't always the easiest. Many staff claimed they didn't know English when you asked them a question. Funny cuz I just heard them speaking English. You need to really watch when going off the resort as we went to what was told a mall to be stranded for almost 2 hours the people refusing to let us leave. When I called trip assets it took 4 hours to get a call back.

The hotel was amazing! Great service! If I ever go to punta Cana again I would definitely stay at grand Bahia Príncipe turquesa! Our waiter Francisco was awesome! Thank you tripcentral for making my first vacation with my husband such a great one!

My first impression of this 5 star hotel was it was not lavish at its entry. The rooms and dining areas are functional and nice. The grounds and pool areas are well kept and you get a tropical feeling walking around. The drawback with its setting is that it is on a huge campus of 5 large hotels. It is the furthest one from the beach and you need a bus to get you to the beach! Hotels of this size can be too complicated and impersonal. Make sure to talk to your vacation rep on site for short cuts. Best food quality and selection we've had on our 3 trips to DR!

Beautiful place. Very clean, very colorful. Friendly stuff, acceable to the beaches all restaurants. Very tasty food, lots of fruits and wide variety of drinks. Beautiful beaches. Quick access to water park, pools and beaches using free rides along the resort.

Resort was amazing! There was lots of entertainment daily at the beach and pool side. Staff worked continuously throughout the day to rake up the seaweed on the beach which made a huge difference unlike other resorts along the same beach. Service was great and a lot of great friendly staff. The rooms were more than we expected, very comfortable and clean. The property was beautifully landscaped/ maintained. The food was fantastic and the a la cartes were very well done. I highly recommend the japanese (with show).

We stayed at the Grand Bahia Turquesa from Oct 4 -11, 2015. This was our 2nd year in a row staying at this hotel and we absolutely LOVE IT! The staff are so wonderful, Basilio (at the Punta Cana buffet) and Katherine are amazing!! This year there was quite a bit of renovation going on in our section, but it NEVER inconvenienced us at all, and really, who could complain about a resort that takes pride in itself and is working in the off season to improve their resort. There was always something going on for the children which is wonderful. Our daughter made the most beautiful painting at the snack bar by the pool the one afternoon. The cleaning staff did an excellent job in our room, in fact, the tub was re-caulked one afternoon while we were out. I cannot say enough good things about this resort or the wonderful staff! Grand Bahia Turquesa may be furthest from the beach but its only a 2 min ride by the little trolley and you are at the beach! Cannot wait for next year's trip back!!!

I thought the hotel was very clean, the staff very friendly, the entertainment was always active and encouraging people to participate. The location to everything such as food and concierge was amazing. The shuttle was timely.

The hotel and grounds where very clean and well kept, we had an issue with our TV and safe in the room note working we called and in minutes they had it fixed. The food was delicious. People where amazing friendly.

This is one of 5 hotels on the property and is the furthest away from the beach. It has a fantastic kids waterpark that makes this a great resort for families travelling with small kids (2-7 years old). There is only one buffet restaurant and it is pretty small, but you can use the beach restaurant for lunch (the resort is about 2 km away from the beach).

Everything from the room to the staff to the ocean was perfect. This was my second time there and I'd go back in a heartbeat! We arrived and there was already a drink in our hands from the staff! Easy check in and check out which everyone loves that part!

The hotel was as to be expected, a little old but no major complaints! The bathroom was an accident waiting to happen. Getting in and out of the shower was a challenge not to slip, and if you were older or any bit drunk, you could easily fall and hurt yourself badly on the hard, wet marble floors. Needed more towels and there were no facecloths which makes it hard to wash oneself.... The food was good...no complaints about the buffets. But the A La Cartes were disappointing. All the staff were wonderful and very friendly and helpful at all times! Gardens were exceptional! and well kept. All the staff and workers keep very busy and always have a smile for you! Loved the beach and the pool, yes, people reserve the chairs with towels but it never was a great problem and as they say if you can't beat 'em, join 'em!!

The grounds were beautiful, rooms were very nice and clean, clean, clean. All public areas were spotless. Service was excellent. The Staff was extremely friendly, and very helpful. I will definitely return.

Stayed at this resort Mar.30 - Apr.06, and thoroughly enjoyed it. The grounds were beautiful and well kept. A very clean resort - seemed like the staff were constantly cleaning the washrooms in the common areas. The room was a junior suite & was very nice ( bed was a bit hard ). Found the food really good at the main buffet, snack bar & beach buffet. There were always plenty of choices. Really enjoyed the evening entertainment. The Lion King show at the Tropicana was our favorite. This is a large resort, so had to use the trollies when we went to the beach. We stayed in Villa 47, which is at the furthest end of the Turquesa but it is only a 2min. walk to the pool, buffet & main lobby. I would definitely recommend this resort ( would be great for families ). Would have liked to speak with the young lady who looked after our room , but unfortunately she didn't speak or understand English, nor I Spanish. Found this also with some of the waiters & bar tenders - but not all. I would return, but probably to the Ambar simply because it is adults only & closer to the beach.

Had a terrific stay! The staff are welcoming, hardworking and friendly. Get to know them! The entire grounds, inside and out, are immaculate. Rooms are clean and comfortable. Pool area is spacious with plenty of lounges. I'm a swimmer and the pool was meticulously maintained - so lovely! This hotel is ideal for families or anyone who wants to stay where you're not dealing with noisy neighbours in the wee hours of the morning. Really appreciated the use of hand sanitizer before entering the buffets. Plenty of food choices. If you don't eat like a 'garbage can,' a.k.a. everything you see on your plate at once, you'll have something different to sample every day. Tried the BBQ, Mexican and Dominican a la carts and they were all good. The shuttle service to the beach was fun and ran constantly from 6 am to 3 am! You won't wait more than a minute or two anytime to hop on and go. It's a 5 minute ride or a 15 minute walk to the beach. The lunch buffet at the beach is great if you want to spend the day by the sea - no need to go back to the hotel for food and drinks. Going back to the Grand Bahia Principe Turquesa! To all the wonderful staff who made our holiday, Muchas Gracias!

We absolutely loved our stay at the grand bahia principe turquesa. We stayed there from feb.6-13 2015. The resort has so much to offer to everyone. It's very clean and the staff were amazing! Highly recommended!

Beautiful, clean hotel. Staff are friendly and assist when they can understand what you are trying to say. If you want to save money on excursions tjere is so much to do around the hotel, great resort for families. Very quiet at night. Food was great... The reaort is quite large, the beach is at the very end however the constant trains and trolly's will get you where you're going- would definitely go back!

We had a great time. Food was delicious...especially the beachside paella. Nice to see such variety with the buffet. Clean and efficient with the room fridge restock. We will definitely return for another stay!

Dominican was great, but didn't like the hotel trying to scam you to becoming their member. I am still going thru canceling the transaction they put on my credit card for their membership which i wanted to cancel soon as i purchased after three hours. The space here is too small to get into details.

Gran Bahia Turquesa has a good setup with the rooms, pool and lobby quite close. You take trolleys to the beach which is a short ride. The beach was disappointing as seaweed covered the beach and the water.

Resort, beach, staff, food, amenities and service were superior. There was a live band that plays every night at the lobby. For me that was a big plus. The only drawback I experienced was that the beach area was too crowded. We had a hard time finding sunbeds.

Very good value. Beautiful grounds. Fabulous beach. Its like a little city and i love that. The only bad thing is my mattress was very hard and very uncomfortable ive been back for 2days and my back is still killing me.

My friend and I just came back Nov 20 after 1 wk at the Grand Bahia Touquesa, Punta Cana. Beautiful time, people, facilities...Absolutely no complaints. Grounds spacious, rooms nice, food good, even at the buffet, entertainment varied and talented people. The resort is huge, with various complexes, ours good although at 1 al a carte, people disappointed with theirs as under renovations. A drag if there only 1 week. 50.00 US went a long way with tipping. People so appreciative and one gets that extra smile, and service everywhere. Beach crowded although enjoyable, different atmosphere. We only walked it and took turns swimming, as a pallapa was not attainable unless there by 8:00 a.m. I hear. Water warm, beautiful, and very scenic, good for walking. We walked there, took the tram back, a few times. Did get the runs for a full 24 hours near the end. DO NOT DRINK THE WATER, under any circumstances. I brushed my teeth all week with the tap water. Do not know why this, but perhaps a combination of things. Pool HUGE, good for laps with a swim up bar. Tourists very varied, many Europeans, and especially Russians. Found this interesting, although do not think they tip, which could have contributed to their somber mood. South Americans there too, was surprised. The locals come on the weekend, with their children. Although a bit loud, found it added to the charm. Various tours, however did not partake. Just a lounge lizard most of the time LOL. Finally, the weather was SPECTACULAR, hot and sunny every day with scattered clouds. Only once did it rain, however just briefly down pour early one morning. Short bus ride to the hotel from a state of the art new airport. STRONGLY RECOMMEND, excellent value that time of year. Kudos too to Air Transat, no problems, re designed planes, excellent in flight entertainment. Honourable mention to Johanna from the front desk. So pleasant, and accommodating, we had to change rooms to 2 beds. And lastly, would go back, 10 days would be more ideal, but did not see this with Trip Central at time of booking. Am sure it could be arranged. Thanks so much Cathi Milner for your personable assistance in booking this. You were RIGHT ON!, Jeff from Toronto.

Our overall experience was good. It was clean , food was excellent. It is a very large resort so make sure to pick the one that most suits your needs. For us we stayed on the turquesa part which is mostly suited for families with children. The staff were very friendly and catering to the children. There was always something for the children to do. The resort was very large so the frost day or two was a bit challenging to find everything. But staff were helpful.