Outside grounds were clean, neat & well landscaped, but the rooms are a major letdown. The resort bills itself as 5 star but the rooms are no better than 3 star at best. New mattresses and a dash of paint over past bestbefore date everything. Our 1st room had a noisy A/C fan, a bar fridge that didn't work, & a bathroom that looked worn out and dingy. For an extra $700+ we were able to upgrade somewhat(same jr. suite, but with a swim up pool). Food was generally good, with a reasonable variety of dishes. Staff were very friendly, but poorly trained in alot of cases, forgetting to bring drinks, etc. My wife developed food poisoning on about the 5th day which ruined the balance of our vacation. We never left the resort, so we know the issue was on site.

We had a problem with our toilet every day, it is an older resort. The food and drink were great, and the butler was a real bonus. Especially in light of the toilet situation. Very Quiet and isolated resort. Nice of you don’t want to see other people, boring if you do.

Grounds were always clean, staff was very friendly and helpful. Rooms were very nice. Resort was small and peaceful. Food was very good. Clean too. The resort was beautiful. Beach is very small but nice. Pool was warm. We loved it

Absolutely loved this Resort. Can't say enough about the amazing staff. They would do anything for you. From your butler, the wait staff, the maintenance staff, the bartenders. Everyone was wonderful! The food exceeded our expectations. Best filet mignon I've had in ages. The Resort is on the small side, which we loved. It was very quiet and relaxing. So if you're looking for a party, this Resort is not for you. We were aware that the resort was hit hard by Hurricane Fiona, but that did not affect our wonderful stay. They are working very hard to fix all the damage by the hurricane . There are things that need a little TLC, but nothing we can't look past. The beach is pretty much non-existent, but we knew that before. So that was fine as we are more pool people. If anyone has anything negative to say about this Resort, then all I can say is they are extremely picky and high maintenance.

Hotel was hit hard by the hurricane and is under construction! Only one restaurant open and the sounds of jack hammers all day! They pump up the music to try and drown it out! But…. The staff is trying hard under these circumstances.

No drink service at swim up rooms like at TRS Turquesa but the food was better. Restaurants are open concept so no air conditioning which we found very difficult to enjoy all our meals in the heat everyday. Room could use some work and furnishings need updating. We have travelled to many places over the years and to us this is not a 5 star resort. Very disappointed after waiting 2 yrs for a vacation after COVID. We would not return nor would we recommend this this resort

Clean and well maintained resort, not a place to visit if you are a beach lover, small cove. The views are spectacular from the beach side restaurant, small canel separates the property from the next one. Do not get trapped into visiting there sister hotel, as they try to sell you vacation packages @ $20000.00 us. Overall good vacation.

This resort was very clean and it was reassuring to see the staff frequently cleaning down handrails and elevators etc. all staff members wore masks. The pools and grounds were nicely kept and the gardens well maintained. There were lots of staff present to see to our every need and the majority of them spoke English. Maria, our butler, treated us like family and was excellent. We were very impressed by her quick response when communicating with her via WhatsApp. Yanelis took great care of our room and was excellent. Richard, who oversaw our room service orders, was excellent. There were activities scheduled every day and we attended the Chic Dinner Cabaret which we thoroughly enjoyed. Staff at reception were most helpful and professional and were always welcoming and smiling. Our plan was to relax, enjoy the sun in pleasant surroundings and we were able to do that.

Our winter get away was to the TRS Cap Cana. It was 2 years in the making. Sadly, don't believe we will be back. This resort is not a 5 star hotel. The poor thing needs some love and attention just to push it to a 4 star rating. However, in saying that, our room was clean as was the rest of the hotel. The pictures on line of the outside grounds are accurate, it's the inside of the hotel and the swim out pools that aren't. The swim out pools need a good scrub and some TLC. The restaurants are a 3 at best. No buffet only off of a menu. Therefore, the selection wasn't all that great, especially if you're a picky eater. They don't tell you that they will adjust your request off of the menu. We really enjoyed the El Gaucho the most. Overall, the food at the restauranta was ok, nothing over the top. Take a walk along the canal into the small area where the Casino is located. The area has some restaurants and it is really quite quaint but very small and quiet. I believe it will grow as tourists and cruise ships use this area as a stop. You can tell that some of the employees take great pride in their hotel. We had 2 favourites, Ana and Anita. Ana was very personable and took great enjoyment in making us laugh. Anita was our pool side waitress. She is very reserved and quiet but soon warmed up and was quick with a smile and a hello. It's a quiet hotel but we are ok with quiet. If you're looking for beach this is not the resort for you. The entertainment group are awesome and very fun without being over bearing. Loved all of them. We had keyless entry and full wifi. These are both huge hits for us. Happy travels.

It was what I and my husband wanted - not too crowded, very clean,service very good and people very friendly and caring. Our butler was Byron and he was very helpful and punctual. The guys at the restaurants were great too (Edwin, Luis,Risen). The weather was perfect, the food was delicious.

We were at TRS Cap Cana from Dec 2/19 - Dec 9/19 and had a fabulous time. It is a small resort that allows you meet people if you choose or have as much privacy as you like. I think the staff there have been very carefully chosen and they all try to make each guest feel like the most important visitor there. The food was very good at all of the restaurants and the waitstaff all speak English and are very patient trying to help you with your limited Spanish. Everyone seems to be happy and content working there. We met several people who have returned, are going to come again or are planning an extended visit. Special thanks to Bayron (one of the butlers), Ana (restaurant hostess) and Juan-Luis (waiter) for adding to our memorable holiday.

Great location close to the airport, grounds are well kept and even though the small beach is not useable the pools are large and clean. Swim up room was nice but in need of a refresh. Food was generally good however wait times were very long, on one occasion we were asked to leave the Helios restaurant after an hour and a half and hadn't even received our diners, meal orders where consisently incorrect or not delivered at all. After 5 days it became a joke among guests as to what you would receive when ordering.We ate at the Japanese restaurant one night and the food was very good, three days later we returned and ordered the same meal and it was uneatable. Could be a great resort as the staff work very hard but communication is sadly lacking.Would we return...no

As nice as it was there wasn't enough umbrellas. we had to get up early to try and get one. the food was good. Because of the size of the resort I wonder if for new comers that we might have a map or a guide to familiarise us to different aspect and activities

I had an amazing time at this resort. The service and friendliness of the staff as was 100%. It is a small resort with only a small number of rooms so the guests get to know each other quickly and new friends are easily made.

What can i say from the resort to the staff the food the atmosphere can only be described as amazing!!! The rooms and service is great, they do all they can do to make you feel at home. We appreciated that they tried to talk to us in English as we know no Spanish at all. For sure a return trip we be had!!!

The grounds are beautiful and having a 'swim-up' was great. Food was great and for the most part, the staff were friendly. At times, some of the wait staff could not speak English but not too frequent. The small beach on the resort is nice, however, the water is always murky from the sand kicking up. The neighboring beach is a bit rocky and the cost of drinks / food there adds up quickly. With the exception of the hotel gift shop, there is only a couple of other shops nearby. The lobby bar area has very little entertainment in the evening. Some evenings, there is none. After checking out, the driver hired to drive us to the airport was not very friendly. Overall, we had a great time. If we didn't return to this resort, it would be due to not having a nicer beach.

The hotel is modern and beautiful. The service was great - the staff are friendly and helpful. Food and drinks were excellent. Truly have no complaints. Exceeded expectations. The activities are fun and there are lots of dining options. Loved being at a smaller resort. Can’t wait to return.

If your looking for a more quiet place, very relaxing, this is the place to visit. The only thing that I would change would be the beach, just to small for me. Everything else I give a five. There is a beautiful large beach 8 minutes away. Stunning..

I cannot say enough about this resort, it was certainly above a 5 star rating. The rooms were clean, décor was great, beds were very comfortable, room service was remarkable, the grounds were spectacular, service was top notch, very friendly staff who went above and beyond to make our stay enjoyable. Our dining experience was fabulous, the meals were delicious from breakfast to dinner. I cannot find anything to complain about. I have been bragging about this resort and certainly plan to return. You should have a rating for excellent.

The resort was amazing, the food was great, the staff went above and beyond.. the layout of the hotel is set up in a way that everyone is close to everything and every room has a great view. The beach is small but there is a big beach 10 minutes away

We stayed at AlSol Tiara in Punta Cana for 7 nights and loved every minute of it. The service was great. Employees were very helpful, entertaining, polite and always ready to serve you. Room service was close to perfect, bed was made nicely and decorated every morning, and the sheets were folded down neatly in the evening. Only issue with room service was the cleanliness of the floor and they didn't leave us clean towels daily, but when we'd call for towels they were at our door within 5 minutes. Henry, the "bell boy" was great, he is always willing and ready to help even when he is quite busy. Alexander, the front lobby clerk is very welcoming and helpful also. The entertainment staff was amazing (too many to name), there was never a dull moment with them around. We participated in activities daily and won great prizes. The food was delicious, so much to choose from. Although the website states only 3 restaurants, there is actually much more than that. The Luxury Village offers several restaurants that are open to Tiara Cap Cana. There is no limit to how many times you reserve at a restaurant and there's a large variety of meals to choose from at each one of them. We stayed in the Marina Swim out Suite, what an amazing room. With the pool just a few steps from the patio door and a nice terrace to relax. The view of the resort at night is breathtaking, all the pools light up in different colours. The beach at the resort is quite small but the resort offers free shuttle service on a daily basis that will take you to 2 large beaches close by. We really enjoyed the nightly shows especially the Dominican Dance and the Circus. All in all this resort is a little piece of paradise. We will definitely return to our "home away from home" again. From: Mr. Drinky-Drinky, Mrs. No Drinky, Mr. AlSol 2018 (AKA Spiderman) and Señorita

Every aspect of the Alsol Tiara was top notch. the staff was always happy and friendly any problem was fix very fast. The pool areas were clean and salt system mean no chemicals smells and soft water. Food was plenty 6 different place to eat and the food was good and lots of variety to please most people.Shuttle service was always there and on time. Room service was superb all areas were clean and fresh. The only bad was no beach on the resort but for compensation there was bus service to take you to very nice beach not far away. The security was very good and always there very secluded area. Thanks to all the staff for a wonderful stay and we hope to go back soon.

Nice people,beautiful room,clean and modern deco, small beach but there is shuttle bus every 3 hours to two beaches (10min.) Marina swim out room was very nice. First time using tripcentral and was very happy with the service!

Hotel is not 4.5 * nor more then 3.5 *, food is acceptable not much choice , stuff is very kind , trying to help you , the best waitress in pool is Alba, always nice , kind , with a beautiful smile . The beach is very small and to go to another one not always available with a navette

The grounds were beautiful and well kept. Beautiful scenery. There is no beach, so if booking here you have to be a pool person. There are shuttles to go to some beaches (3shuttles going in morning and 3 returning in afternoon) BUT there is not drinks or food there provided. The rooms were clean, but so VERY damp! Felt like we were sleeping in water all the time. We had a good week, but, I would not recommend to my friends or family.

We stayed in the ocean view swim out and it was quite nice. The grounds are mostly man-made but really beautiful, the marina is serene and there is a very small beach and a lovely pier to sit and look at the ocean. The food is excellent but varies from weekend to weekday, there's always something to satisfy though. The week we went there seemed to be many more Spanish speakers than English so it seems to be a local hotspot from neighbouring cities and countries. It was a small resort but they did everything right during our stay.

We truly thought that the room and resort looked beautiful. The food; however, was truly subpar. There were really only 2 restaurants open all the time with the same food. We were honestly sick of breakfast and lunch selections everyday. Dinner was not very appetizing with the exception of the first night where I planned dinner and the last night we had Japanese. PLEASE invest in better food and actually have an a la carte menu because waiting for a print out to tell me what restaurant is available THAT night is frustrating and not the level of customer service I expected at a supposedly 5 star establishment. Please do better!

I've been to a lot of all-inclusive resorts and believe me when i tell you this resort truly cares about guest satisfaction. Everyone goes out of their way to help you out and enhance your experience. We were scheduled to stay a full week at Tiara Cap Cana, due to the incoming Hurricane Maria, we were forced by our airlines to evacuate the island after 3 days of staying. However, those 3 days were quite sufficient to make up for an amazing trip. Let me also note that everyone in this resort works HARD. We often see servers, waitress, cleaners, bartenders in the morning and then again at night, everyone is seriously dedicated and driven. On behalf of the 7 other travellers in our group, we want to give a massive special shout out to the restaurants manager; Raul. Raul made sure we're well taken care of, always smiling and constantly checking on us, our experience wouldn't be the same without his warm hospitality. We're extremely thankful for all he has done. Shout out to Cesarina and Maria in the front desk for being extremely polite, professional and patient with all our questions, alba and jairro at the pool bar for being hilarious and mixing the best drinks (ask for the Jairro special). Cesar the bellboy for always joking around with us and showing us the resort and taking the time to help us with transportation and luggage. Special shout to Amanda from guest satisfaction for checking on us and improving service with guest feedback. The food was great and you have a lot of options, beach is not the best but it's nice and you'll have a chance to go to other beaches around in the area. The hotel is always spotless, same for the rooms. True luxury. This hotel is a 4 diamonds establishment and they're making every effort to get to 5 and I’m sure if they keep the same level of service they will be there in no time. If you want to relax, unwind and disconnect from hecticness, this is the resort for you. We had an amazing 3 days and we will be sure to return soon to continue the whole experience.

Stayed at the resort for one week with my husband. This is a nice resort with almost every room facing either the ocean or marina. We had a swim out room and loved it. Hotel done a great job keeping the ground, pool and room very clean. We also enjoyed walking in the luxury village next door. Food is just average and definately not met our expectation. Services are not exceptional compared to other all inclusive in Punta Cana. However, the Front Desk Manager, Emmanuel, was the best. our experiences in dealing with him were outstanding. He is definately an asset to the hotel.

Really enjoyed my stay at Alsol tiara cap cana! The customer service at this resort is great and having access to the alsol luxury hotel is a great plus. I found that the size of the resort was just perfect if you want to have a nice relaxing vacation. Pools were great but the beach isn't. But with a 5 min shuttle, you get to be on one of the nicest beaches juanillo beach. They also have plenty of excursions to do, so you definitely won't get bored ;)

We stayed at the Also Tierra Cap Cana, this was our first trip to the Dominican Republic as we had always gone to Jamaica for holidays. The resort was very well kept, we had the swim out oceanview room and loved it. The rooms were clean, the food was ok. I loved the small beach and the fact that we could go to the larger beach if we chose to only a 10 minute drive which the resort provided free.

This hotel is beautiful however it is not a party place. Night life is low key as there is only one bar open til 1am. 24hr room service is a bonus. Rooms not stocked with alcohol, only pop. Food was awesome, something always available to eat. Good service in restaurants. Loved the coffee bar! and nespresso machine in room. Large gorgeous shower in room. Clean minus a few things found from last tenant in room upon check-in. Would recommend to someone over age of 35/40. Wishing we booked a swim out suite for pool access and hammock. Beach small but well kept and visually appealing. Would return. Friendly staff.

The hotel is lovely. Grounds are well tended and look beautiful. The vistas looking out over the pools and bridge towards the water are amazing. The pools are great. The beach area is very small but quite pretty. The entertainment was great and mostly at the Alsol Luxury. The dining was passable but not five star. The hospitality staff were friendly. The room was fine, spacious and the balcony had a nice view. Housekeeping was not good. Overall, the hotel itself & the grounds are very pretty. Housekeeping is not reliable, food is just okay.

Really enjoyed the entertainment. The staff's English needs improvement. Hotel room service and housekeeping needs to be revised because something is always forgotten. Food was great. Needs more vegetables on menu

If you are looking for a quiet hotel with excellent amenities this is an excellent choice. No rowdie guest, no line ups, plenty of chairs at pool. Quality of food and service excellent. It really is a 5 star hotel. It's also only 20 minutes from the airport!

Great hotel. Staff super friendly ..actually had call to our room to ensure we were having good time with no issues. We had swim up room ..this was awesome . We booked dec 10 to 17 ...resort was not very busy and very relaxing. Room service was very good and we enjoyed the food. We would definitely book there again. The beach is very small but it was a good trade off for a smaller more relaxing resort.

Description is misleading. Restaurants are staggered between two resorts. Close together but still makes for confusing dining as options rotate and it is not clear which meal "themes" are where so you learn to visit the lobby each morning to source your dining options. There are NO activities at this resort, unlike all other all inclusive destinations we have visited unless you consider a weathered dart board strung from a tree to swing in the wind and three crappy plastic darks that don't stick. Beach is clearly in a current as even though they've netted it off and clean it diligently you swim with plastic garbage that continually floats in. I would rate it highly as a nice quiet resort except that even lacking activities they choose to blast music at the pool, which I'm ok with if I'm having fun but when reading is the only option it gets obnoxious. It's a nice property, very small and clean if you're looking to spend your entire day golfing or off daytripping but otherwise most people we spoke with were very bored by the third day. And if you're thinking of bringing kids, don't. There are no kids and the tours are crazy expensive (again, we've been to the Caribbean many times, we knew what to expect). Local shopping excursion is to a mall and if you go to the local "market" it's just an indoor duty free style shop, nothing different then what you get at the hotel. Totally dissapointing

Everything about this resort was perfect; from the proximity to the airport (less than 15 minutes), the immaculately maintained property, the friendly staff, excellent food and beautiful rooms! We loved having our own swim out, we spent more time at our room than we would have imagined. No reservations required for meals was also a big plus, we never had to wait for a table or service either, as it is a very small resort. The only drawback is the small beach and being fairly isolated, one can't walk to connecting beaches. However, everything else about the resort more than made up for that.

Just returned March 14, 2016 from a very windy week at Alsol Tiara. This hotel is a nice 10 minute drive from the airport. The hotel itself is lovely & the grounds are very well kept. They have the most comfortable beds & pillows than any other resort we have ever been to. The rooms are really nice however we found the maid service to be a little inconsistent. We had one day where the room didn't get cleaned at all. The beach is about the size of a football field and the water was quite chilly. They have very few umbrellas at the beach and around the pool. The few they did have kept blowing over in the wind so we couldn't always use them. There was no problem getting a lounger at the beach but you had to be out early to get a lounger by the pool. The pools are beautiful & very spead out but it was disappointing that the water was so cold. We hardly swam all week. The service can be a little slow at times but wasn't really an issue. Found a lot of the servers didn't speak very good English so it was difficult to communciate with them. We had one great waiter in particular and tipped very well but thought it a little odd when he called the room asking if we wanted room service. We told him "no" as we had dinner reservations and then he showed up at the door a little while later with a bottle of the house wine claiming it was a gift. The entertainment was pretty good in the evening and they had activities during the day by the pool. I wouldn't recommend taking kids there as there is not much for them to do. With the beach being very small, we felt a bit trapped at this resort. The food and drinks were really good. We really enjoyed the steak house at the beach but it was too windy to enjoy your meal. They really need to put up some barriers for those windy days. Be sure to check out the steak bistro at the Alsol Luxury Resort which is also included. You have to get a permission slip from the front desk and make a reservation. The information isn't communicated very well. You have to ask. Even the nightly events aren't posted, you have to get the sheet from the front desk every morning. If you are content just staying at the resort and the small beach is not an issue for you, then you will love this resort. We will probably not return as we felt too confined.

This resort is spotlessly clean, grounds impeccable, rooms are very spacious, bathrooms are fantastic, double sinks, huge shower, separate toilets, lighted makeup mirror. Closets are also quite large, lots of hangers. White robes and slippers, nice hairdryer and iron. Beds and pillows are the most comfortable I have ever had at a resort. Nespresso machine in the room. Room service menu was great, lots to chose from. Three restaurants, one was Asian and one was Mexican the beach grill is a steak house in the evening, food was very good. We also used the steak house at the alsol luxury which is next door and it was very good. There is no shortage of food at this resort. Staff were extremely friendly and attentive. Pools are gorgeous, lovely swim up bar. Great service at the pool. Games and aerobics at the pool area. Lots of loungers, unfortunately not enough umbrellas, also loungers are plentiful on the beach. You don't have to rush down and "save" loungers. The only drawback for me at this resort is the beach. While it is lovely and clean it is very very small. So if you are a beach person and like to walk the beach, this is not the resort for you. This resort had a nice relaxed fell to it. I thoroughly enjoyed my week there

Property looks exactly like in the pictures, rooms are large with contemporary furniture and bathroom fittings. Comfortable bed and the view from the room is astounding. House keeping is excellent All the three restaurants are good and for lunch and dinner there is an option to have la-carte menu without wait. Food is overall good and they do serve quality drinks; wine, spirits. Restaurant service is not that quick, but it's OK. Beach is very small, but the pools are not crowded and very well maintained. Overall, an excellent stay.

The hotel is new and beautiful but it is not very well managed yet. Fortunately, we could go for meals and spend the day to the other hotels of the group (The owners of the hotel also have 3 other hotels close by and you can spend the day over there.). We found that Sanctuary Cap Cana was way better.