We would only give it a 2/5. The sheets were not changed for the ten days. We had to ask for regular supplies like shampoo and TP. The facility looked great from a distance. The food is only passable... we have all been sick... and five days later I still am. We would not return to Cuba.

I’ve stayed at the Blau Marina 4 times but this was my first time on the island. I was pleasantly surprised to see so many of the staff from the Blau Marina but I soon learned why they were now there, the Blau Marina was closed! They are doing a lot of renovation work due to the hurricane damage and have been closed since September! This meant that we had no access to the bars, a la carte restaurants or buffet that we normally would. It also meant limited activities, entertainment and beach access. We were limited to the restaurant and a small open air buffet complete with birds trying to steal food! I’m not upset with the resort or the staff, they outdid themselves to make our stay the best they could but I’m very disappointed in Air Transat for not telling us! Also they charged us for the island yet sent their Marina clients at a lower price! I’ll be sure to check with Blau management before returning to ensure the Marina is open and up to the standard I previously enjoyed, or better, before I return!

Rooms: clean, large. Was a small issue when I first arrived with small ant-like bugs in the bathroom sink - front desk and cleaning staff acted right away at my request and resolved the problem Front Desk: always happy to help and answer any questions Buffet and A La Carte Staff: Always smiling, provided great service - made you feel like you were at home Dining: I preferred the main buffet over the a la carte - more to choose from Beach: Beautiful Peaceful - Love how their was a mini bar set up right on the beach :) Pool: I did not spend time at the main pool by the main buffet. The pool by the a al Carte restaurant was beautiful and had a nice view of the beach. Entertainment: The nightly entertainment was good, but a bit repetitive on some nights Other: Due to construction at Blau Marina was not able to have access :( Wifi: was in and out - for better Wifi can go to the Cafe at Marina Varadero which is a 10 minute walk away. You can also ask one of the cart drivers to take you over there if you do not feel like the walk Overall loved my stay - will definitely go back :)

The lobby service was efficient and pleasant, rooms were 'cuba great' meaning definitely below the standards we are use to but definitely better than many other resorts we have visited in Cuba. Maid service was good. Grounds were neat. Pool and pool bar were fantastic. Rolando is the best! Restaurant was hit and miss. Tables were often dirty and sometimes wait staff acknowledged you in 1 minute and sometimes twenty minutes. Sometimes food came in 5 minutes and sometimes in an hour. I heard of people waiting over 2 hours from when they came in until they got food. The food itself was very good. Cigar Bar was very enjoyable. Would have liked to play more pool but staff seemed to be playing most of the time. Service was hit and miss here too. To make this hotel better I would suggest: More wait staff. More carts going back and forth to sister resort. Snacks available between restaurant hours.

We stayed at this resort from April 2nd to April 9th. From reading reviews before we left I was a bit apprehensive in booking, some are good and some are bad reviews. Upon arriving at 4 am, we had read on a previous review to get dropped off at the main Blau marina resort as they would shuttle us over to Blau cayo, if the bus drops you at Blau cayo you will have to come back by golf cart and check in. Glad we read about this here previously.. whew! The driver didn't know this... The resort is clean, the food is not too great, Some stuff over cooked, but we didn't starve, the chicken was over cooked always tough to cut. Lobster I had was overcooked, however we had the lobster salad and it was amazing! burgers are awesome, my husband liked the pizza and the lasagna was pretty good. Breakfast, we liked that they gave you buns, meat and cheese with fruit. Funny things happened like you would ask for one thing but get another, or not get something at all even if asking a few times. we just rolled with it. Pool is nice and the view from the pool cannot be any better. The beach is ok on this side, but much nicer on the marina side. The staff were great to us, Rolando at the pool bar and the staff at the restaurant are all wonderful. There were other people complaining about room issues but we had none. All in all we would most likely go here again!

This hotel was well maintained and quiet. The maid most talented in designing with towels on our bedspread: made every day a surprise when returning to our room. We found the staff in every part of this resort very accommodating. My husband and I were happy to find fishing within walking distance from our room and beautiful array of fish to watch. The restaurant at the Blau had average food, with every effort to having safe and drinkable water. Service was prompt with every effort to meet our requests. With a view of the ocean from most of the tables the ambiance was the best you can find.

We were expecting good but we got more than great! From the kind, generous staff to the immaculate grounds, clean rooms, beautiful pool area and private beaches. We loved the option of visiting the Blau Marina which always had a shuttle available to go back and forth. There was always something good to eat with several choices to please any pallete. We would highly recommend this resort to anyone who wants the peacefulness and privacy of a small resort with the option of taking in some action with the bigger resort. 5 out of 5 strs indeed! Linda & Derm

Great food, nicely maintained grounds and buildings. There is some grass on beach that should be removed each morning with a rake. Need to put new umbrellas on main beach although there are plenty for all. Great location. Very nice staff. This only applies to the Libertad. The main Blau Marina area is in need of an update and it should be cleaned up. Internet service should be improved. Lots of problems with those phone cards.

The hotel was absolutely beautiful. Lots of room on the beach and pools. Never have to wait for beach chair or shade or beverage. Buffet was fabulous, sit down meals served while you overlook the beautiful ocean. Hotel rooms were large, comfortable beds, huge balconies, view of ocean from just about every room. Staff were very friendly and know all guests by name, very comfortable atmosphere. Quiet relaxing resort, but if you want more activity, just hop a trolly to the main Blau, or walk down the beach or boardwalk. Infinity pool overlooking the white sandy beach was a dream.

The accommodations were Middle of the road. Screen door to deck would not operate, off the track. Patio door would not lock. Towels and bedding were clean but old. Staff friendly but at times slow. The food was at times uneatable, Meat tough, very little selection. The salad bar was quite nice but the fresh fruit was swarming with fruit flies. Most vegetables were out of a tin can, The bread and cheese were good but often the cheese that was sliced with dried out.. Breakfast was tasty the crepes and fried eggs were most welcome.The use of insecticides was obvious but I was still badly bitten by something!! In the bar area at the main Lobby at 7:00pm, a very busy time, Insecticides rose out of the garden area in a heavy mist, Sadly my travelling companion and I were very close to this cloud. We were warned by another guest that the mist was in fact insecticides and quickly moved away. When I went over to the deck to complain the Manager said Oh well, this is what we do!

First impression was one of beauty as the grounds were lovely then the disappointment began. Room showed signs of wear. Towel rack broken, tub and sink fixtures in need of re-finishing and spreads dirty. No hand towels or face cloths available and very difficult to obtain in spite of several phone calls. Food was at best adequate. If it wasn't for our view, the trip would have been third rate as opposed to second rate.

Stayed at this resort about 5 years ago. It was great than...but I'm afraid it hasn't really kept up with the times. Service and staff still excellent, particularly Rolando the Bartender at the Pool bar on the Privelige side, Lizbeth bartender at the Eden Pool and Aldu the groundskeeper, but the condition of rooms and buildings seemed a little dated and old as compared to other resorts I've been too that weren't as highly rated

First off, this is Cuba: Beds are rather lumpy, pillows are flat as pancakes, sand fleas abound. But the Blau Cayo is lovely, adult only, spacious grounds, an a la carte menu for every meal. Fabulous music in the dining room at night, with an accomplished string trio. Not for those with trouble walking. The main Blau resort is a long stroll away, although golf carts are running constantly between the two. The beach is super at the main hotel, you can wade a long, long way out with smooth sand. The money pouring into Cuba before the cruise ships arrive in May 2016 is evident everywhere, with fountains being drained and repaired, beds being replaced, and gallons and gallons of cream paint everywhere. So this is a 5-star Cuba experience. I'll stay here next trip to Varadero.

Nice grounds with good variety. 5 restaurants - from good to mediocre food. Accommodations - large suites that need upkeep (out of wall electric sockets, broken sink plug, phone not workin) Room service - the hard working people try but often running out of towels, soap etc. Major problem: sand flies, at least at the 'priviladged' area where we stayed. It is 4 days now since we left and I'm still scratching huge red spots all over my body.

Hotel, Room, Resturan, food, All space aroud hotel, Pool was so beautiful, but for firs step when we recieved there they send us to a very dirty unit low level and after we claim for better room thay told us we don not have empty room. After two day we could go to better room.

Blau Privilege Cayo Libertad is a peaceful retreat. The resort is quiet and private, but the Blau Marina is close by if you are looking for some excitement. The a la carte dining was very nice and the service was very good. We did have a problem with our room not being ready when we arrived and we had to spend our first night at the Blau Marina. The beach is not as nice as the beach at the Blau Marina, but the water is calmer and warmer. Our room was large and we really enjoyed the large veranda. This was our first trip to Cuba and we were very happy with our choice of resort.

We booked this hotel at the last minute and now understand why it was still available. our room was filthy and it took a complaint to get it cleaned -there was something sticky on the counter that I couldn't get off. No fancy bed arrangements, no flowers, nothing.The food was limited (buffet contained mostly garnishings) and extra food in fresh warming plates came out only one day when someone came with a survey to ask how we liked the hotel. In spite of the fact that the water is drinkable, we both were sick. The grounds are not kept up, brown grass everywhere, the plants dying and not replaced. In some areas there was a sewer smell and people were asking to be moved. Our room was missing a lampshade and we could see into the roof of our balcony through several massive holes.but the worst part was the lying. We asked for bottled water after being sick and were told they just had fountain water. But we saw others coming out of the restaurant with them. when we asked for late checkout we were told 2 pm, the people behind us were told 4- before asking the room number. We realized that the manager doesn't check the rooms and only acts when there is a complaint. We could have booked Mexico for the price we paid for this expensive resort and soon wished that we had. we were glad to leave.

Grounds kept clean. Good food. If you like walking you will enjoy the resort as everything is not close to the rooms such as the busier beach area, buffet, gym etc.... Shows were entertaining(if you are into the dance choreography) Few little mishaps(such as calling for extra towels or a temporary outage of electrity but reception were on it !) Overall, if you want peace and quiet this is the place.

The whole resort was fantastic, the room was very spacious, large balcony, walk in closet in bathroom for clothes, separate room for abode. The restaurants were excellent, the ala cartes were excellent, the staff are very special people, we got to be friends with a Cuban family there and they had us over to their home for dinner, even though they could loose their job for getting to close to the tourists. I would definitely return to this resort.