This was our second trip to Secrets Akumal, so obviously we were already positive about this resort, but this time we brought another couple with us. Pretty much everything we remembered about the first trip in 2019 was the same and we had another great time. The only thing we changed is we splurged for the swim-out suite, which was a big win. We loved the tranquil pool last time as it was separated and quiet, but having that same luxury out your back door was even better. To top it off, room service is now handled through the phone app instead of having to call in, so you can easily have them deliver your food out to the back patio and set it up while you are swimming! Honestly, the only downside of this resort is cost (gone up quite a bit since 2019) and the distance from the airport. Flying into Cancun it took us over 2 hours on the airline provided shuttle as we made a few stops along the way. Other than that, love it and already talking about going for our third trip next year.

We enjoyed our stay so much that we are considering a return trip in August 2027. This was our second time and firstly what helped us to decide to come back were the staff, that’s what impressed us the most. They were always providing exceptional, friendly service. What made me feel at home was our closest staff who remembered our names The grounds were kept immaculate, the food was always fresh, the bars top shelf, the beach and pools are beautiful. Of all the staff, our bartender Bernando was who we had a connection the most. He brought my wife special drinks to her pool chair. I don’t drink so he ordered Almave non-alcohol tequila, hard to come by at the resort. Special mention should be made to the bartender, Alejandro (Alex), Pool/ Beach Waiter Noe, Pool/ Beach Waiter Anna, Pool/ Beach Waiter Franchito (Fransico), and Pool/ Beach Waiter Henry. Restaurant waiter Santiago was the best, Restaurant waiter Xavier was great. Restaurant Maître d’ Isabelle being our anniversary she sat us at beautiful tables. Pool Concierge Jose, Pool Concierge Antonio, Pool Concierge Ruben. They all provided us with fresh towels, adjusted our umbrella, cool wet cloths, cleaned our sunglasses and explained all the daily activities. Newly Promoted Building Concierge Max, he was always offering to assist us in any way. In closing I feel it’s the management who make Secrets the most desirable resort in the Riviera Maya, they set the culture, the standards, and the quality of total guest satisfaction. Regards, Thomas Potter

Thank you Nicole Deforest for organizing the most amazing vacation! Now for the review: this hotel goes above and beyond to ensure a luxurious vacation. The food was incredible, the grounds were spotless and lush and the employees were gracious and incredibly helpful. Antonio and José, the pool’s concierge did an incredible job of ensuring everyone at the main pool had a clean, fresh towel and shade. I loved the fact that there were no “chair wars” at the pool. Dinners were wonderful. The food at Portofino Restaurant was so delicious, we went back a couple of times. Live music entertained us while we dined. I should also mention that the resort’s restaurants were very diligent regarding food allergies. At each and every restaurant, my husband‘s anaphylactic allergy was noted on his profile. The nightly entertainment was wonderful and there were many choices. I can’t wait to go back!!

This was our first time visit to Secrets Akumal Riviera Maya. The private transfer was the way to go. Direct to the resort. We used "All The Way" through our Trip Central travel consultant. Shout out to LOUISE ENDEAN. It was 1 hour 20 minutes from the Airport. Gated resort with efficient security. Was met by a group of lovely ladies and gentlemen to get us checked in. You are given an email/app to access your room key. Daily activities, restaurant menus, resort map etc. all available on the app. We had 3 rooms. One was available upon arrival around lunch where we all changed for lunch and the other 2 rooms were available by 3:00 pm. The rooms are spacious, beds are comfortable there is a pillow menu if your require different pillows. Air conditioning in the rooms was excellent. Beach is beautiful and water was very calm. A little bit of seaweed which is expected this time of year but small enough you could step over it. Food was amazing. Excellent Cafe with drinks, sandwiches, desserts 24/7. Buffet Breakfast and Lunch at the market cafe with so much food you couldn't even try it all. Drinks were delicious from the Mango Joes (my favourite) to the Miami Vice. Lots of options. Gluten free options. They are very thorough asking about allergies. Room service with different menu options 24 hours delivered quickly and piping hot. Dinners were great. Highly recommend the Himitsu Hibachi restaurant. They put on a great show. Need to reserve that as soon as you arrive. You can do it through your building concierge. Our Concierge "Shout Out To Billie Rodriguez" for Building 9A was top notch. She made our reservation for my Birthday at Himitsu within an hour of arrival. She sent us the daily activities/menus every day. Checked in frequently on anything she could do for us. She was our go to during our stay. Everyone there goes out of there way to say Hello, How are you, is there anything else I can do for you. The Italian restaurant was delish. The Seaside Grill had amazing Bacon Cheeseburger. The evening poolside shows were fun/lots of food options. They did pool side barbecues near Oceana on some days. Burgers one day, chicken and ribs one day, seafood one day, scallops, shrimp, calamari, salmon, mussels etc. Their Guacamole is to die for. We didn't see too many night shows from the sun and swimming tiring us out. Busy pool (less shade) where the activities and noise are. Quiet pool was our go to lots of shade and pool side drink service. Ricardo and Cruz were top notch service as was the Pool side concierge. Always clearing away and bringing new drinks. We did tip for drinks, meals, housekeeping. Greatly appreciated but not in an expectant manner. My kids want to shout out to the Entertainment Staff at Volleyball Max, Liz, Octavio and Andy. They made the volleyball very fun. Daniel and Oscar and Didi for poolside bingo. We had a wonderful morning on my Birthday doing the Turtle Excursion. Great experience. $40USD. The only thing that was challenging is getting the layout of the resort. A lot of paths and even after 7 days I can't say I was an expert at getting where I wanted to go. I would definitely recommend this resort for a wonderful trip with the sun, beach, excellent food and wonderful people. This will be somewhere I definitely go to again and I will be a repeat booking using Louise at Trip Central.

The staff were all so happy to help with anything you needed and were so welcoming. Very nice resort and well worth the stay! Our room was always clean and the food is outstanding! Will definitely be coming back.

Secrets Akumal was a lovely escape with a long beach and three different pools. Lots of great food options. Excellent personable service everywhere on the resort. Drinks were good quality and the resort was easy to find our way around. Overall great experience.

The hotel overall was beautiful and well kept. The staff went above and beyond to help you with whatever you needed! Check in was lengthy due to our booking being under a different name (wedding name) with Trip Central. My only complaint with this resort is their dining…they do not allow reservations and some nights we would be told it’s an hour plus wait time. Aside from checking in (which wasn’t the resorts fault) and the dining wait times, it was beautiful! I likely wouldn’t return due to the distance from the airport but for our wedding, it all worked out perfectly and they had the best price!

The whole place was so well kept. The grounds were beautiful, right in the jungle with tons of wildlife. Food was some of the best we’ve had and the service was really good. Beach was decent but it got busy. Diving was right next door, super dive team and well priced. The only minor niggle was the pressure to hear the vacation club presentation. Other than that, it was a fabulous visit & we definitely recommend it.

Just got back from Secrets Akumal Riviera Maya. Wow, best time ever. 3 pools to lounge around in. Beautiful beach. Always had a choice of where to eat, never a shortage. Top notch cuisine and service.

Great resort, amazing and courteous staff and 5* food, with plenty of amazing menu options. This place has it all, Including good accommodation, beautiful grounds and nice sandy beach. The drive from the airport was 1.5- 2 hours, depending on traffic. Air transit rep at the hotel was non-existent. There was no information about the transfer back home found in the travel office at the hotel. Shout out to our tripcentral travel agent! She was great!

Excellent resort. Beautiful grounds. Fantastic service. Great food. Lots of variety and things to do. Loved this place so much that after we returned home, we went back 2 weeks later. Our rep Beth at Tripcentral was terrific

The resort is well maintained, the staff are excellent, and the food is very good. There are three pools: very busy, busy and quiet. Each pool and building has its own concierge to ensure all your wants and needs are taken care. We have been to several Secrets, but enjoyed this location the best. This was our third visit.

We loved Everything about our stay at Secrets in Akumal. The service was TOP NOTCH. The food was great. The grounds were clean and gorgeous. Our room was perfect. Entertainment was good. Did NOT like the 'time share' presentation. They were very very pushy, extremely 'high pressured' and it affected our happy mood (but we got over it)

This was our second visit back to Secrets Akumal and we could not be happier with the stay - 10/10 all around, in particular the service. The staff goes above and beyond to make sure every one of your needs are taken care of, particularly around the pool / beach area.

We had an Amazing 25th Anniversary trip at this resort! We stayed 9 nights at this beautiful resort and we loved everything about it! The resort is clean and so beautiful that we even booked an anniversary photoshoot on our anniversary. The beach is also beautiful on the Secrets property and it is always being cleaned so there’s not much seaweed during the day. We snorkelled right out front and saw stingrays, lots of fish, starfish, and a turtle. We also paid to go to the turtle sanctuary next door to see more turtles and we saw 5! The food was amazing everywhere but we ate at the French and the Italian restaurants for most of our stay because we loved the romantic ambiance and the piano player who played there every night. The most we waited for a table was about 30min. The food on the beach (we had quesadillas, burgers, pizza) was so good (maybe share the quesadillas since they are huge!). The service by absolutely every staff member was outstanding! We usually take note of our favourites but honestly, every staff member was our favourite. They even made sure to say hi to us every time we walked by and they served us like kings and queens. Room service was also fantastic and we didn’t find the wait long at all (unlike some of the other resorts we have stayed at). Honestly, this resort is the best one we have stayed at in our opinion (and we have stayed at over 15 resorts in Mexico). If we had to criticize one thing, it is that we booked an ocean view room but the view of the ocean is more of a partial view. We asked for an upgrade but it would have cost us 300$ US per night so we didn’t bother. We were top floor in building 9 which was close to the restaurants and the view was still nice. We can’t wait to return to this resort!

An Honest Review This will not be short, but I hope it will be helpful. Some things about a trip matter more to others, some don’t, take from this what you will if anything at all. I have been travelling all inclusive for about 20 years now. I have stayed at multiple 5 star resorts and many times in various parts of Mexico. My husband and I just came home from our 14 day stay at Secrets Akumal. We had a swim-up room. We are seasoned travellers and enjoy days of relaxation and peace as well as fun loud party times. We experienced both, We had an incredible vacation. I do also have some advice/tips/suggestions etc.for the traveler and the hotel people in charge. Let’s begin: Hotel Itself: Beautiful, very clean, feels like a tropical paradise including iguanas that have their own homes on property with name signs. Hilarious. Hotel Ambiance: The sounds and smells are incredible. I felt like I walked into a massive spa like atmosphere. The instrumental music (this is around lobby areas and the quiet pool) was calming. By smells I mean aromatherapy slight scent not overpowering just enough to know that it’s a clean, well maintained resort. Swim-up room: Clean, well laid out. Love the long counter under the tv. The furniture was comfortable. NOTE: As a tip for any swim up room people - make sure that you place towels on the floor of your room because they patio portion is fine when you exit the pool. I entered the room still damp with a towel on and almost wiped out. Perhaps there should be a mat by the sliding door just in case? Con: The toilet part of the room has a frosted glass bathroom door. Not a big fan of that. TV : I know it may seem silly on vacation but sometimes you do end up in your room to chill out. They had a decent variety of channels that were in English. HBO channels, CBC, BBC, etc. It was really nice to sit in the air conditioning sometimes and just watch movies. Tablet In Room: This is to order room service, tray collection etc. It was great. Very easy to understand, we simply requested our room service, etc and it was sent. Room Service Menu: Pros: You could add details like “extra sauce” to your order which was helpful Cons: - Limited selection unless you’re in the Preferred Club. Even with a swim up suite. Annoying that you could only order certain items for certain times like milkshakes or smoothies. The food rarely arrived hot. 
Patio Con: I’m a night owl who loves to sit outside and read but the patio lights for our room we had no control over so you couldn’t do that at night after a certain time. I don’t remember the time and it’s just a small note in case that’s a big deal to some people.

Room Service Staff: Always friendly and attentive. Housekeeping Staff: We didn’t see them often as we weren’t in the room. They were very friendly and polite when we did run into them. Con: I had to make multiple calls for them to restock the toilet paper. They didn’t until hours later and gave us one roll. Pools/Pool Area: We were primarily at the quiet pool. Pool 1. It was wonderful. The waitstaff at the pool are fantastic. Always attentive, friendly, helpful. We found there were always plenty of towels, drink options, etc. Ibraham was our pool waiter. They had a pool attendant who stopped by to give us cold scented towels and books to read, etc. I cannot say enough about their efforts. Pro: I also want to mention the cleanliness of the pool area. I’ve experienced other resorts where there can be cups, glasses left over, attracting bugs etc. They were on it when it came to clearing items away. Room Concierge: Our room Concierge was Alejandro. This man is absolutely incredible. He made our stay fantastic. He is the epitome of excellence in customer service. Always friendly, knowledgeable, patient and hardworking. I was trying to learn some Spanish while I was there so he would teach me Spanish words. He made us feel like valued guests. He is a wonderful person and excellent at his job. Speaking of the Staff…. Secrets Akumal staff by far exceeded any staff we’ve encountered on our vacations. Every staff member was welcoming, friendly, kind and patient. I would like to specifically mention some. If you are planning to vacation at this resort these people will make your days brighter. Hostess: Marysol - what a wonderful, charming fantastic person. She made us laugh and has excellent customer service. Thank you Marysol ! Ismael at the fire pit bar. Incredible attentive service. Remembers your drink order days later. Always helpful, knowledgeable and friendly. Thank you. Same bar: the female waitstaff. I can’t remember her name I wish I could. She was wonderful as well. The Animacion/ Activities Team: This team is incredibly hardworking, energetic and amazing. Shout outs: (including activities we tried) We did turtle painting with Oliver. He is hilarious. He made our class fantastic. Con: The size of the object - it’s a fridge magnet that is tiny so it’s harder to pain with even small brushes and the activity takes like 10 minutes. Darios or “D” : We took his water aerobics class and archery classes with him. He is phenomenal. He is patient when he instructs, fun and incredibly friendly. D you’re the best! Con: This class should be longer. When you have a group of people you only get to shoot so many times because of time limits. This is something that is a good con because it means the class is so fun it should continue. Diana “tiny but strong” taught us in the Spanish class. What an amazing woman. She is patient, funny and has a heart of gold. She would run into me during our staff and we would practice Spanish. A true gem. We love you Diana. Miguel: For water volleyball he was so encouraging and fun. He took time during out stay to talk about Canada ( where we’re from) and made us feel incredibly welcomed. Thank you Miguel. Renee and the female Chef ( I can’t remember her name I’m sorry) gave us the BEST guacamole class EVER ! Renee was hilarious ! He had guests including us entertained, laughing and learning. Amazing job- thank you both ! Zayel: Manager on Duty: He was amazing. I was suffering from bug bites and nothing was working so he took time to recommend ice and cooling my legs (BIG TIP FOR THAT) which made a world of difference. He went the extra mile to visit with us and see that our stay was wonderful. Any concerns or questions we had he helped us with immediately.His customer service was fantastic. Thank you Zayel ! Bug Bites: If you unlucky enough to have this happen they are not like regular mosquito bites. Scratching them makes them expand. Heat irritates them. A tip I used was icing and/or then literally sticking my legs in the pool made a HUGE difference. Here is A Tip for the Resort: The problem with the activities is that they were limited by amount of people. Many activities had a limit of 6-10 people which is disappointing. For example pool biking. I didn’t get to do it because even though I came early, I missed out because people had already signed up. This is also an issue because the activities are not only limited to how many people, they are not offered every day. The other issue is that some of the classes aren’t long enough - e.g my archery point. And Last Food/Drinks: The Market buffet was for breakfast and lunch only. It was a nice option. The desserts and sweets were exceptional. Italian - the soup was cold, food was nothing exciting. The portion sizes are humorously small. Bordeaux (French restaurant) - The food wasn’t great. Same small portions. Seaside- not a great selection Himitsu - we didn’t get a reservation in time but we didn’t try that hard. El Patio - the menu was unappealing so we left. This is a hotel that should open their buffet for dinner especially for guests who stay longer than a week. After 2 weeks, the same menu got tiresome and we started eating larger lunches at the buffet to that we didn’t have to go to the restaurants in the evening. Coco Cafe: This is a great option for daily coffee and snacks. Great service. Drinks: The service for drinks was excellent. The fruity drinks tasted like they were mixes instead of fresh fruits. Ratings are hard because they don’t individualize - Here’s mine Service - 5 stars Room - 5 stars Food/Drinks- 3 Programs - 5 (when you can go to them) Restaurant Choices - 3 Hotel Cleanliness/Ambiance - 5 Transport to the Airport - 2 At the end of our trip when they ask for a survey I gave the food better valuation because of the buffet element. Ratings can be hard when they are blanket statements.

Service and the landscape are the best part of this resort. The staff is very friendly and they really want to make your stay comfortable. The landscape is beautiful, you are practically in a tropical garden. A expansive variety of tropical plants, trees and flowers are everywhere, creating a feeling of privacy and comfort. The food is not the best. The quality of the ingredients are not the best and the vegan/ vegetarian/ gluten-free options are very limited. Not recommended for people who are on a specific diet or are interested in good organic food. The vegetables are not from the organic source. The best dinner restaurant is the Asian restaurant, but again, the vegetarian option is small. The service in the restaurants are very good. The worst aspect of this resort is the beach. Although the sea is very good for swim and snorkel, the beach is too small for the number of tourists in the resort, so it is crowded. Also, there are outside people using the beach, sometime the beach looks like a camping site, not like a five star hotel beach. I saw people with kids using the beach all day long, therefore the beach is not adult- only. Also, being crowded, you might end up inhaling smoke from the smoking people instead of the sea breeze. It is not the right place for a serene day next to the sea. There are some beds build on a part of the beach, just in front of the preferred section, but you have to pay an additional fee for each day when you rent them. There are 3 types of beds: 75$, 100$ and 175$, depending on the vision and distance of the sea. The rooms are outdated, but spacious and comfortable. The room service is excellent. Preferred club is giving you access to a special check-in service and a special bar.

The resort was spectacular with amazingly friendly staff. The amenities were numerous and the food at the various restaurants was delicious. The entertainment provided at the resort is top notch! Just off the beach of the resort is a reef with coral and various sea life. The resort is 10 min walk from the local town that has some great restaurants.

Secrets Akumal is one of the best all-inclusives I’ve stayed at. The design and grounds are beautiful. It has a very natural Mexican feel to it. The food and drinks are excellent quality and there is a lot of choice. The service is outstanding and I always felt well taken care of. The only negatives are the seaweed on the beach and the pressure to upgrade. The seaweed is managed as best they can, but be aware of it. I found the sales tactics a little annoying, but if you say no they stop. The Secrets chain is notorious for trying to get their guests to upgrade or buy different things at the resort. Be prepared for that.

We stayed here for 10 days for our honeymoon. Worth the price? Short answer is no. The pillows are terrible so you should probably bring your own. Rooms are nice. I don’t think the shower has ever been cleaned given the state of the glass door. Which is a big pet peeve of mine. Beach is nice. Lots of seaweed right now so you can’t swim out far at all. Everyone mostly stays at the pools. You’ll need to put a towel on the pool chairs by 8am if you want a seat for the day. They fill up quick. Restaurants are OK. Not very big menus not a lot to choose from. They have dinner buffet but only set them up outside by the pools. So unless you want to eat there with the wind and mosquitos you have to get room service(which is very good) or go to a restaurant. They called us a lot for turn down service. Which I’m not sure why. The rooms have a do not disturb button on them which is nice. We missed our welcome meeting because we felt we didn’t need to go. Our do not disturb sign was on as we had left for breakfast so we didn’t want our room cleaned yet and we see that they came into our room anyways and left us a note saying we missed our meeting. That put a bad taste in our mouth. We spent a lot of money on this trip. They didn’t really seem to care it was our honeymoon. Made comments that we were “young” (28&29) we had our travel agent let them know a head of time that this was our delayed honeymoon. We saw everyone else arriving all week greeted with champagne. We were not lol. We were given a top floor room in villa #7 at the very end. Right across from the club that goes until 1am. Also overlooks the service building which smelt like hot garbage some days. Coco cafe is amazing. Better than Starbucks and 24 hrs. Pools are clean. Service all day is great. I don’t usually leave lengthy reviews like this. But we spent alot for this trip and it was long awaited.

Huge resort with a cozy intimate feel due to the lush grounds intricate design (and wildlife) that transform it. The people/staff are amazing and deserve tremendous credit. Little things like not having to make reservations for restaurants, or having to come down early morning to (reserve) get a great spot on the beach were a wonderful surprise to us. The evening entertainment was next level. (imagine an evening of art and entertainment taking place throughout the resort: dancers, singers, musicians, food, stilt walkers, artists all dressed in elaborate costume). The food was for the most part was excellent with the occasional miss, but as good as any this 67 year old body has experienced at multiple resorts. I have been on better beaches (mostly in the Dominican) but this one was lovely and very well maintained. Security was excellent. The only surprise was the gentleman next door that returned to his room from the late night disco at 3am that had to repeatedly practice the F-Bomb and occasionally mentioned Putin. The most significant disadvantage to the resort, and it has nothing to do with the resort, is its distance from the airport. Its an hour at least depending on number of drop offs. Make sure your transportation is organized. Ours through Air Canada vacations was not.

This resort has beautiful pools (3), lovely tropical grounds, impeccable service by all staff, and amazing food in ALL restaurants! The beach is also well laid out with lots of palapas, and great snorkelling. It takes a day or so to find everything on this resort though because it’s so sprawling and pathways are roundabout. Not a biggy once you figure it out. The only thing I was a little put out by was that by 4:00 pm the events teams would ask you to move out of the way so they could set up tables and chairs around the pools. And, yes, usually at all 3 pools were large corporate events, every night. Felt a bit like being at a business hotel versus a leisure hotel. Otherwise, we loved it!

After a second visit, the resort was still fresh (more lush now) and very well maintained. Nothing looked tired after 4 years. The restaurants are basically the same at each Secrets (food & service is pretty good) and little wait time, if any. Plan for > 1 hour travel from airport. Beech was well maintained (no seaweed outbreak this time) and good snorkeling. Pool area dining each night was just ok (table service was inconsistent). Brand name alcohol everywhere. Only peeve was 30 minute wait for luggage at reception (got my own in the end) & a friend's arrival gift was never delivered.

Everything about this resort was excellent from the moment we arrived in the breathtaking lobby. The room, grounds and restaurants were all beautiful and the food was very good. It had a pool for people who wanted a lot of activity as well as a pool for those who wanted a more peaceful experience. The beach was also very nice, although it could get a bit busy as the day went on since it is a public beach. What really stood out was the service of those who worked there. Every employee we encountered were so friendly and helpful and went above and beyond to make your experience a pleasant one. While this resort was a bit further from the airport (hour and half), it was absolutely worth it and we wouldn’t hesitate to book again!

This hotel is fantastic, everything about it is great and I am having a hard time to find things to complain about. The maintenance team is the best and keep everything in order at all times. The food was the best as well and we left every meal extremely satisfied.

This place hit everything on our list ! Most importantly the surroundings are so beautiful . The attention to detail to the the whole resort is impeccable . From the moment you walk into the lobby you will be in awe of its natural beauty and zen like feel.The resort is the perfect size . Not too big and not too small and very easy to get around . There are always little surprises around every corner and if you appreciate landscape design the way I do , you will love it as well. The service was wonderful . Everyone makes you feel special. We went on the bike tour ( offered by the resort ) and snorkelled quite a bit on site. We also walked through Tulum to Yal Kul lagoon where you can also do plenty of snorkelling . We brought our own gear but you can also rent there as well. The food was spectacular and we marvelled at all the selection in the market cafe . My husband loved the Frogs Legs they served at the Japanese restaurant ( first time he had them ). I can’t say anything negative about this place . 5 star all the way !

The hotel was beautiful and service impeccable. The beach was the best I have been to in Mexico. The food was not the best I have had but was OK. All in all a great vacation but would love to have had a better experience with the dining. Portofino restaurant was the best option for a la carte.

Secrets Akumal is such a splendid resort and we love everything about it from the time we arrive until our departure. We spend our days at the beach and head over to the quiet pool (we call it our spa pool) for the late afternoon. We love dropping in at the Coco Cafe for our tea and sweet pastries. The Seaside restaurant is our favourite as they have a salad bar and that what I love to eat. My husband raves over the turf/meat options and says the way they are cooked over the charcoal grill leaves them so tender. Compliments to the chef of course! The resorts along this stretch of beach have strung floating nets to catch the seaweed before it reaches the shoreline and this has made a great impact on the amount of it which reaches the shore. Less work for the workers to take up now and less of it in the waters too. I just want to go back again and again as each day is heaven when we’re there.

It's rare that I write reviews but wanted to share the awesome experience at Secrets Akumal. This resort is top notch - from food, service, drinks, the rooms, beach. Everything was amazing. We tried to find something to "complain" about but there truly wasn't anything. The resort is ~1.5 hour ride from the airport but the Akumal/Tulum area offers the nicer beaches. Although this beach had some seaweed it was cleared daily and the ocean remained clear with beautiful fish constantly swimming around you. Snorkling is very big here with equipment available at the dive shop if you do not want to bring your own. You never have to struggle for a beach chair or umbrella and towels are at an abundance - no need to hang on to it with fear of having to pay $25USD if lost! Amazing. The beach was a wide stretch of white sand, with daily activities (no pressure to participate), beach bar with swings, and the most amazing beach service ever. Thank you Francisco! The resort is visually stunning - feels very zen - and beautiful vegetation everywhere, and super clean. There are 3 pools, again, with daily fun activities and the ability to participate as much or as little as you like. Each day there is a specialty lunch served pool side (paella, pizza, bbq) in addition to a number of restaurants open for lunch. You can also order off a menu beach side delivered right to your beach chair. The service all over the resort was outstanding. The rooms were awesome with everything you need - very modern, clean, jacuzzi. We had the swim out which was beautiful. Room service typically arrives within 30 minutes, which you order off on Ipad, and a secret box available if you do not want to be disturbed when delivered or when dishes need pick up There is a flat screen tv with multiple channels in all languages. You can also order drinks via room service. It would be nice to have bar service at the swim up rooms if I had to offer a suggestion. There are a number of restaurants to choose from (no reservations required) in addition to theme nights. During our 5 day stay they had Taco Fest, Mexican Night and Brazilian Night, all outstanding if you wish to forego the restaurants. We tried Oceania (seafood) x 2 which was amazing. Be prepared to wait up to 1.5 hours for the entire dining experience as it is quite leisurely. There is nightly entertainment in the lobby (live music), vendors x 2 nights, shows and disco, which we did not try so unable to comment. It was a bit quiet at night so if you're looking for a "party" resort, this is not it, but there are a number of entertainment options available. The overall feel is relaxing and being pampered from the minute you arrive to when you leave. It is primarily couples and all ages with something for everyone. Overall, amazing, amazing. Would definitely recommend / return.

Beautiful location. Excellent service, food, people, room, etc. Nothing negative to say about this place. Beach is beautiful and snorkeling is outstanding. Saw many fish and sea turtles everyday. Highly recommended!

Lush tropical settting is beautiful. Resort is laid out well so that you never feel overwhelmed by the number of guests. Best food and entertainment venues that we have experienced at an all inclusive. Room deal of the day was great deal - a king tropical view - very nice in room amenities. We were in building 7 which was centrally located to everything. We were celebrating a special anniversary and we had door banner, sparkling wine, and a very special surprise dessert when we dined at the Bordeaux restaurant. What sets this resort apart is the fantastic service! We would visit again!

This is our second visit to Secrets Akumal, as we went for a week in November 2018, and then a 10 day trip in March 2019. Both booked with Jenn Black at Trip Central. This adults only all-inclusive resort has everything we want in a vacation destination, situated in a ‘jungle’ of palm trees and other foliage. There are wide walkways in amongst all of this fauna which connect all of the buildings to the eating areas, the pools, the beach, and various other places. Such a feast for the senses. Any of the staff we interacted with appeared genuinely happy to be doing what they were doing, and our housekeeper, Sebastian, was so friendly and full of smiles. Our room was so bright and airy, and immaculately cleaned every day, with the fridge restocked. We enjoyed a few days of room service for breakfast, which we took on the balcony, as the birds chirped and the breeze was blowing through the palm trees. We loved when they would set up for an outdoor buffet, of which were the Mexican and Italian buffets. They set everything up to the nines with fresh linens and decor. Three pools to choose from and a large beach area. The beach can get noisy as many tourists from other areas come to swim and snorkel off of the beach to see the turtles. Many tour groups as well. The resort staff have a good process in place to keep non-Secrets visitors out of the Secrets beach area and loungers. Fantastic resort, and worth the hour and a half drive from the airport. Will definitely be returning.

This hotel is wonderful. There is a wide variety of restaurants which allowed us to try a different restaurant every day of our stay. The food was always delicious and they clearly care a great deal about making sure everything is both tasty and well-presented. They don't have a lot of vegetarian options, but they're clearly working on it and have more than other places we've been. The pools are great too - they have a couple of pools with more noise and activities, but they also have a beautiful one that's the designated quiet pool for peaceful lounging. The poolside drink service is top notch. They don't provide straws due to the local sea turtle population, so we brought our own reusable metal ones which worked great. Speaking of sea turtles, we saw four of them snorkeling off the beach, so they're definitely around. The location allows for day trips to Mayan sites, including Tulum and Chichen Itza, which are worth visiting. Overall, we had an incredible time.

Secrets Akumal is a beautiful resort located in Tulum - Riviera Maya. Please note anybody interested, this is almost 1.5 hour away from Cancun Airport. Kindly, factor that in based on your flight schedule. We were at the resort last week for an early anniversary trip and had a great time. It feels like you are in a rainforest with lush green surroundings and birds chirping everywhere. Occasionally, we even spotted Iguana (Huge Garden Lizard). This was our third trip to Mexico and hands down nobody can match their level of service. Everything from restaurants to housekeeping is top notch. We really enjoyed dining at Market Cafe for breakfast and lunch. For dinner we preferred Portofino and Himitsu (they have enough choices for Vegan/Vegetarian/Seafood). Beach is beautiful with white sand and clear water - al lot of seaweed that cleaners are constantly clearing out. It's a great place if you enjoy snorkelling and other water sports. There is one point I would like to highlight - the beach is not as private as one would expect. In Mexico beaches are public and hence, you will see people from other resorts sitting right in front of you on the beach - really wish the resort staff can set some boundaries. For this reason alone, I would not want to return to this resort. Overall I give it 4.5 star rating (would be a full 5 star if the beach was even partly private)

The Secrets Akumal was absolute paradise. We visited in mid March. The resort has incredible service, with a very dedicated and friendly staff. The rooms are extremely clean and beautifully decorated. The grounds are gorgeous, with very lush trees and plants throughout. There are three pools which are all very well maintained. The beach is gorgeous, and the staff keeps it clear of seaweed. There is snorkel gear available all day, and if you go early in the morning you can watch the turtles feed without swimming very far. The restaurants were all wonderful and the bars had a great selection of drinks. The coffee shop is lovely and has snacks available all day. The resort has a lot of activities, including a snorkel tour, kayak tour, paddle board tour, and a bike tour through Akumal which is about two hours and very worth doing! There are many fitness classes throughout the day including CrossFit, yoga, spin in the pool, and many others. I would go back again tomorrow if I could!

This resort exceeded our expectations on many levels. There was plenty to do and the restaurants were very good. We enjoyed a bike tour and I especially liked that we rode to Ya Kul, a lagoon nearby. They provided very good tours also. Our tour to Tulum was guided by an excellent Dutch born guide.

This was our first time at an adults only resort. And it was a lovely time. Good food (vegetarian and gluten free options in the restaurants), beautiful beach, and very nice rooms. The nighttime entertainment was fairly good most nights as well.

Not too big and not too small, this resort offered a wide variety of options for your every mood. There are three pools to choose from, all with varying degrees of activity. There was lots to do if you felt like participating or you could easily find a quiet spot. The beach was spectacular although not private. There are always people coming and going to snorkel and/or simply enjoy the sand. It was not something that bothered us. We enjoyed swimming with sea turtles each morning and the beautiful coral reefs just a short swim in front of the resort. Our room was spacious and comfortable. It was well stocked each day with both drinks and snacks. The food was great and there were so may dining options that we didn't get a chance to try all the restaurants. I guess we'll have to go back :)

By far, (and I have been all around the Caribbean to many resorts including Sandals) this is the BEST resort I have stayed at!!! From food, service, grounds, rooms, beach, amenities and the list goes on!!! Not ONE complaint or thing I would change!!!

This was our second visit to Secrets Akumal! We had such a great experience last year (Oct 2017) we couldn't wait to come back this year (Oct 2018). The resort is beautiful and the staff are exceptional. Both visits we stayed in the preferred club (building 4) with partial ocean view and this year with ocean view. Our concierge (Tallia) was so friendly and helpful. She maid sure everything was perfect in our room and helped us with pointers for local, off-resort excursions. Beach staff, pool staff and activity staff were friendly and helpful everywhere on the resort. Even though the resort didn't feel "crazy-busy" full with vacationers/staff, there was always someone available to assist us. We did notice a few overall changes in service from last year to this year, but they were minor. We highly suggest a spa treatment and a wine tasting; we tried both this year and thoroughly enjoyed both! This resort is a peaceful place with relaxing fun for adults throughout the day and into the evening!

Beautiful grounds, clean new buildings, excellent facilities, excellent service. Very comfortable and top notch service from the staff. Everyone was very friendly. Loved the relaxing atmosphere and the vibe. Clean, beautiful gardens and wildlife right on the grounds. Beautiful beach and the nicest pools I have ever been in. Nature and zen.

Overall a good experience. Staff are excellent. Dinner restaurants are very good. Buffet breakfast has many options but would be considered average. Ocean has a little disappointment with a few rocks and heavy seaweed daily. That said they are active every day keeping it clean. Based on the beach I would have to score it a 4.5 out of 5.

Secrets Akumal turned out to be as good as the reviews said; from facilities, to food, to service, to beach and ocean's water, to entertainment, were five star! We were an older couple (67) who prefer the more tranquil get-away-from-winter resorts and we were more than pleased to spend the week in the sun and fun of Secrets Akumal We will definitely return! A big thank you to all the hard working staff who made our stay a pleasure.

This hotel is beautiful in every way from the spacious rooms, very comfortable beds with soft sheets, large balconies, beautiful beach which you can snorkel directly from, beautiful tropical grounds and delicious food. Two things wrong: public beach directly in front of the resort which opens it up to all sorts of people including screaming kids and crying babies, something you don't want when you go to an Adults Only resort. We are beach people, so spend all our time on the beach and had to listen to that most days. Some days it was quiet, but we were surprised to hear kids on the beach and that's when we found out it was public. Hotel has no control over that. The most amazing part was the ability to snorkel right off the beach, you would walk in to stunning coral reefs and very pretty fish and of course the sea turtles and stingrays. There were many. As well, we didn't appreciate the large corporate groups - gangs of people hanging around together in large groups being extremely noisy and obnoxious. It turned us off as we are a couple looking for quiet. We ate in restaurants and had to listen to these noisy people all the time. It was not pleasant except for the days we ate outside the restaurants. We didn't mind doing that if there were spots to eat outside. If you are young, a pool person, and like to party, you will love this place. It's perfect for you.

I can't think of anything negative about this resort. I had seen all the positive reviews, but it exceeded our expectations. All the staff without exception were courteous, friendly and treated us like royalty.. the grounds were beautiful, clean well taken care of. The restaurants and food around the resort was exceptional and such a variety. If you want perfection, I would certainly recommend this resort.

The resort is beautiful, different from all the others that we had been in so far. The decor in the room is very chic, the grounds are well kept and an interesting mix of landscaped gardens and natural jungle like environment. Beautiful beach with white sands and good service from entertainment, cleaning and dar tendering. Amazing wildlife in the water; you go snorkeling not too far and see tropical fish, giant sea turtle's and stingrays The restaurants are good but a little disorganised; they don't make reservations, it's first come first served and everyone wants to eat dinner pretty much around the same time. It's obviously getting busy and they don't do much to speed up but are rather slow . We spent more than two hours in the French restaurant one evening. They do their best to accommodate you if you ask or complain and I was happy with the service.

we just got back from our restful holiday at Akumal Secrets. we could not say enough about this resort. the best beaches for snorkelling, saw; turtles,stingray, many small fish and not far off shore. the reef was so nice therefore no waves even on a windy day. the down part of this lovely beach is that it is public so there were snorkel tours from 9 a.m till 5 p.m and they sat right on the beach in front of you all day...with kids. the rooms were very nicely made up, jaccuzi large shower, toilet room was interesting...no privacy...not sound proof if that bothers you!!! we had a swim up so very nice at the end of the day to just float outside your room. food was very good, no need for reservations except as the Asian one where they cook in front of you, even when we went into the Asian restaurant to just eat off the menu they offered us a place at the entertainment table because it was not full. speaking of which...the resort was VERY quiet, pools empty, restaurants empty,rooms empty...we could nor figure this out, maybe recession maybe the price. Because the resort is definitely a 5 star. I would highly recommend this place, very friendly staff. Just don't get sucked into their time share at check in. just say no....the coupon book isn't even worth the pitch. the resort is also over an hour from the airport but in the day its nice to see the landscape.

From the moment you step out of your travel vehicle there is this amaing theraputic scent that greets you as you walk up to the lobby to check in. The view out to the ocean from the lobby is filled with beautiful pools, lush vegetation and tasteful decorations. The staff was courteous and flexible with the our room choice. We were accompanied to our room with our luggage and our first impression was WOW! Comfortable, clean, and luxurious. The grounds are well kept, clean, with soothing music played throughout by a Bose system. There are ample choices for restaurants and I could not pick a favorite as they were all delicious!! The entertainment staff were friendly and talented. The shows were modern and amazing. We spent our nights playing cards in the rendezvous lounge on the comfortable swing sofas. We absolutely loved our experiences and time at the Secrets. We would go back again and would suggest the same to friends and family.

This resort was one of the best places we have traveled too. The service was a 5 star all the way. The staff is super friendly, the rooms are clean and spacious. The entertainment was excellent with some nights offering vegas style shows. The beach was one of the nicest beaches I have seen, plus you can swim with the turtles right at the beach. The food had a great variety, something for everyone. Room service was amazing, we ordered food at all hours of the day and night. I would highly suggest this resort and we will return again next year. :) :) :)

Been to many resorts along the Riviera Maya area such as Secrets Silversands, Excellence Riviera, Royal Playa Del Carmen and Paradisus La Perla Royal Service but Secrets Akumal wins hands down. The resort is brand new and the layout and landscaping is beautiful, but the best part is the beach with no sea weeds. The sand is soft, white and water is very clear where we went snorkeling and for the first time saw turtles. The bay is protected by the reefs and the ocean is very calm. The beach is pretty long about 2 kilometers so that you can have a nice walk in the morning with a nice sunrise view. The rooms were well decorated with a round hot tub and wall mounted flat tv. All of the restaurants were top notch.

Air Canada lost my luggage for 4 days with no explanation and very poor customer service. In fact, they have termed their telephone reps as "customer relations". That says it all. It obviously tainted my holiday. The hotel is beautiful. Hotel employees are polite and amiable. The food at the a la cartel restaurants was very good - better than majority of resorts although you will wait for a table if you dine after 7 pm. The beach is approx 2KM in length and can be over run with snorkellers from other hotels but otherwise clear water and beautiful. The entertainment was good - not the standard shows. Thanks to Victor, Paola, Carlos, our regular waiters and JDD - good concierge.