This resort has been recently renovated. We were in building 9. Had a pool view and also if you stepped out on the balcony you could see the ocean also. We ate mainly at the snack bar. Pizza was so so so good. So was the Club Breakfast sandwhich. We stuck to the pasta at the Main buffet. Which was really good. Breakfast I had Crepe's with my own Maple Syrup... Cuba do not have Maple Syrup. The only fault I found was in the main lobby there were a ton of smokers. They sat at the main bar / coffee bar. If you are not a smoker this is not enjoyable. It was hard to sit there during the evening entertainment. That is my review.

Just got back Feb 4th. Had a nice relaxing vacation. Beach was nice, lots of chairs at the pool. Rooms were nice with updated showers, vanity. Service was awesome, very friendly staff.! I would return to this Friendly clean relaxing resort.

I really enjoyed our stay at the resort, I didn't want to leave and I stayed for two weeks! The resort was clean and nice fun activities, a gym with an instructor everyone was so nice and friendly great service. Very kid friendly they have lots of activities for kids, my kids had a great time! The food wasn't amazing but was good compared to Cuba(and I am very picky). I am definetly planing anither trip there.

Just got back from here yesterday. Fyi, it’s already changed names to Lagunas Del Mar. 🤣 Food was not that bad - Compared to all the other Cuban resorts I’ve been to! House red wine sucks but you can actually buy a better brand from the bar by the bottle. Breakfast is 7-10, Lunch is 1-3 and dinner is 7-10. The lobby bar has a cappuccino and latte machine and they are delicious. You can actually even ask for one while eating in the buffet and they will go get you one 😉 Pool is fantastic, pretty big with lots of different levels and areas, soooo many chairs there’s no need to save one early in the morning. Snack bar at the beach is the best food & drink by far. But there’s also a pretty good 24 hour snack bar by the pool. They serve many different types of sandwiches, hamburgers, hotdogs & french fries. They serve pizza as well but only between 1 to 3 PM. There’s also a mini buffet at different times of the day. The pool also has a dedicated bar, one side is swim up but wasn’t used when I was there since there were just not enough tourists. I cannot say enough good things about the two guys who are running the pool bar, Michel and the Yosmel. They are both such friendly souls and always willing to help with a smile on their face. They are also willing to make any drink you can dream up or suggest one if you just can’t decide. If there is no one at the bar requesting a drink Michel will wander around the poolside taking orders and making deliveries, smiling and saying hi to almost everyone on the way. They keep the bar area spotless and are constantly washing the tables and rearranging the chairs to make it look inviting. Not sure if it was just my week, but it was blissfully empty - no line-ups anywhere. Get 2 keycards - one needs to be in slot just inside room for all power to work. You need to leave it in all day if you want to come back to an air conditioned room! The ‘machine’ at the resort bank was ‘down’ all week 🙄 so I couldn’t get out any money by credit card. But they have no problem exchanging money you already have. So bring lots of Canadian $$. *** EXCITING NEWS***** I took a cab to the ATM near the international medical clinic (8 cuc) and I actually used my Canadian bank card to get money out. And my bank card does not have a visa symbol on it. It’s just a regular old chip bank card**** Excursions can be purchased using credit card. You will need your provincial drivers licence & credit card to rent a moped. There were all types of entertainment the week that I was there: The usual Cuban stage show - I know almost every Cuban resort has a Michael Jackson show but none rival the one that I saw here. I literally felt like I was watching Michael Jackson himself. There was also a live 7-8 person Cuban band playing in the downstairs bar one evening, An extremely talented solo guitarist in the lobby, And a fantastic 1980’s cover band by the pool one night. The phone parties in the pool were a blast. Regardless of age, everyone got in on the fun and laughed like children!

The resort was overall nice. Beach was nice, saw a lot of jellyfish and gar-type fish in the water. The pool is beautiful. The buffet hours are not convenient. The 24/7 snack bar has very limited items and pizza only at weird times. Buffet was ok but not great. Rooms had ants. My friends room had a cockroach. The bottom floor seemed to have more critters. But I did have ants on the 3rd floor. Overall not a bad resort, but I have been to better in Cuba.

Pools on the resort are great, except for the swim-up bar pool; it was closed and it did not smell good in that area. Pizza snack bar opens only from 1pm to 2pm; pizza available only on 2 of the 7 nights! Lots of ants in the room and on one of the nights, a big 2 inch black cockroach just laying there beside my toothbrush. Food, well it's Cuba. Snack bar has good deep fried hot dogs and fries. Buffet, well again, it's Cuba. I always bring a squeeze bottle of Heinz Ketchup and Miracle Whip (salad dressing) - great for the fries and hotdogs; and a jar of Jamaican Jerk spice for rice at the buffet. After 11 times in Cuba (Santa Maria, Cayo Coco, Varadero) - it's time to go elsewhere. I always find it odd that "they" think their currency is worth more than our Canadian dollar. On Dec 31, $100CA was equal to 74CUC.

Great hotel facilities. Staff was very friendly and worked very hard to make it a pleasurable vacation. Rooms were spacious and clean. Dining experience was good. There was a good variety of buffet options.

Nice resort with good service and a great landscape. Keep eyes on your belongings. My hat was stolen at a pool, the hat that went with me on vacations for the last 20 years. Now it is gone. (Last year my cellphone was stolen at Memories Caribe) The day the hat was stolen I gave 10 CUCs for tips. After the hat was stolen i stopped giving tips saving money for the new hat.

What was perfect is that even for the christmas week it wasnt a jam packed resort, good food, evrning shows and the beach was amazing. The staff hands down one of the friendliest i have ever encoutered. Most def if i were to go back to cuba, im going bck to same resort.

Beautiful resort. Friendly staff. Had an amazing time. We will be coming back once a year. Weather was nice. Drinks were cold. Food wasn't the best but it is Cuba, Beach was beautiful. I would definitely recommend this resort to anyone looking to visit Cuba! Looking forward to our next vacation!

This is my 3rd time to Cuba this year, all different locations, they all have their pros and cons. For Labranda the grounds are nice and green and well kept. The pools are beautiful with lots of space to swim and lounge but the water was pretty filthy especially around the edges. They seemed to be having a food shortage, no French fries, hamburger, hotdog buns, or pasta station at lunch or dinner and no mimosas for breakfast! Food at the buffet was usually cold and tasted old or rotten. We basically ate bread and fried chicken the whole 7days. The room was ok, clean but did have a little bit of mould and a slight musty smell. The bed was springy. The beach was gorgeous with bright blue water and an amazing view of a far off island. Overall the vacation was ok because of the amazing, friendly people who work there. Besides the food it’s a nice place. Oh the cappuccino weren’t very good either.. I personally wouldn’t go back.

I really liked the place, the staffs were friendly and accessible. I would definitely suggest this hotel to friend or family member...in fact I want to go back in the near future and stay at the same place. It was exactly the type of tranquility that I needed.

I enjoy my stay at the resort. The people were friendly the rooms were big. We had 2 rooms for five adults everyone was very comfortable. The showers were large. Nice views from the balconies. The swimming pools were well kept clean. The drinks were endless.

Beach beautiful Service really good Food nothing proper available to eat Not drinks available all the time Not cups available all the time Animation team amazing Cleaning very good Reception not good Would go again if better food

Went to Labranda for a week. Beautiful beaches. Nice resort. Food was edible. Staff was extremely nice. Ala cartes were ok. Lots of nice pools. Swim up bar. Fresh bottled water pop n beer stocked daily in room. Beach bar was excellent. Good service.

My partner and I travel to Cayo Santa Maria every year and go to different resorts. Out of every resort we have been to this was the worst. The service wasn’t good, the food came late (i didn’t realize it takes 30 mins to grill 1 small hotdog), the wasn’t a good variety of food choices, the a la carte gave us food poisoning, and the servers weren’t the kindest. The only good part about this hotel was the maid and the beach. Our room was cleaned every day and styled nicely.

Do not waste your money on this resort !!! This resort was awful. The rooms were dirty, some guests had cockroaches, towels we grey with blood stains. Our toilet broke twice and it took them nine hours to fix it after at least five complaints with customer service. The customer service and employees were so lazy. They were not polite and seemed bothered every time you asked for something. They don’t know the meaning of customer service. Almost none of the employees spoke English. The food was terrible. There were no vegetables, no salad, the meat they cooked was always raw. The selection at the buffet was so scarce, my kids were hungry half the time. If you asked the staff for a fork or juice it would literally take them 10 minutes to bring it. By then your food was cold. There was no cutlery anywhere not even on the bread table to cut bread. People had to rip the bread with their hands. None of the public washrooms on the resort had toilet paper, or soap, and some of the sinks were broken. The public washrooms were dirty and disgusting. The beach was beautiful no complaints there. Entertainment was bad too, the theatre was always empty no one was interested. This hotel was rated as a 4.5 star on Canadian sights and a 5 in Germany. I would give this resort a 2.

Overall experience was great, loved the beach area as well. Just a couple of things we didn’t like: food and a lot of mosquitos. I had better quality food in other resorts. Mosquitos might have been because of the season.

Pasamos dias maravillosos, la suite muy buena, la comida varias y buena calidad, la playa y piscina magnificas y la atención especial, la única queja es para el restaurant especializado de comida caribeña, la comida buena, pero el personal no tiene idea de cómo tratar a los clientes, cuando se presta un servicio se hace con calidad y si no se puede mejor no lo ofrezcas, los clientes no tienen por qué cargar con las dificultades de ellos.

The hotel is beautiful however most of the staff are horrible! We had to switch rooms 4 times due to leaks, room doors not locking, dirty beds, and putting us in a worse room then I originally booked. We had multiple things stolen from our room; such as underwear, bras, dresses, sunglasses, and headphones. When we talked to manegment they told us they couldn’t do anything about it. Also, a couple rooms down a family had a stroller taken. The bugs at night get bad especially because the back doors don’t close all the way. The food wasn’t the worst and the people at the buffe and snack bar were very nice and efficient. The one down side was when the chef at the meat station dropped his tongs that he used for the meat, picked it up from the ground, and continued to use it! Gross! The people at the lobby front desk were the worst of all! They tell you things just to get you to leave and talk to you with a horrible attitude! One of the ladies was even yelling and putting her hand in my boyfriends face is which is very unprofessional! In conclusion, do not go to this hotel unless you want your things stolen, have disrespectful staff, and terrible rooms. The only good thing was the beautiful beach but you could find that any where else in Cuba. I personally do not recommend this hotel for anyone.

Beautiful grounds, pool & people. Room was great, mattresses could use an upgrade for sure but the rest was great! Lobby was wonderful, resort areas were clean and well kept..Most staff was helpful & friendly. Beach was amazing.Food was typical for what people expect for Cuba. I love the Cuban food so I thought there were plenty of choices for all tastes. Great little ice cream bar by the pool. The conivinience store could use a definate upgrade as it was the size of a closet and could only fit 2 people at a time and not many things to choose from if you didnt't want to leave resort.Tripcentral was amazing when booking the trip, Sunwing was great as always, flights were great, resort was awesome all around. I would return to this resort for sure. Building 10 was ideal as it was close to everything get quiet!

This hotel is the worst place I've ever stayed at. Staff not friendly at all . Buffet is disgusting. No service at buffet rude people. Rooms weren't very nice. Lack of communication with any staff member don't understand any English

Labranda Is a very well kept resort. The rooms are nice, very clean. My room was always clean, towels changed. Nothing taken from me. The beach is great, but needs more lawn chairs on the beach. I had trouble finding one. The staff was good, except I had a problem getting a fork and a drink for dinner. The lobby bar seemed to need a "line up" which was odd. Coffee in the morning was hard to get. Pool bar never had cups. The people were mostly from germany, and a much older crowd. The entertainment is blah. By 1030 11pm people start going to bed. Unless your with people you'll be bored. The food is good, compared to what ive had. If you like bacon then you'll enjoy.

The service was horrible, it would take 1-2 hrs before we could get a drink. They hardly had any staff on and trying to order a drink when not one person who worked on the resort spoke english. The food was horrible, literally rotten, no utensils to eat with and the dishes were filthy all the time. The patio door and safe were broken, so we couldn't lock either one, asked them to fix it several times..never got fixed SHOCKING NOT!!!!!. Seen a lot of staff off in the corner on there phone, so after that we all stopped tipping. The swim up bar had nothing to put your drinks in, they were not very friendly at all. I have been in a few places in Cuba and they were very sweet people, it was like they couldn't get out of there own way. My friend believes she got bitten by bedbugs. The main lounge area furniture was disgusting, like someone pissed all over it. Most of the people we met would never return.One of a la carte restaurants ran out of food, probably a good thing. PLEASE DO NOT GO TO LABRANDA RESORT IN CAYO SANTA MARIA...NASTY

Pool and beach were nice but the service was not good.most of the time our food was cold before we got silverware and drinks. A fee of the workers were great but most were not. Would not go to this resort ever again.

If you are looking to party this isn't the resort. Very friendly staff. Room was okay; just the public bathrooms available for all smelled very strong in urine, not clean and missing toilet paper. Food was okay as well ; however I'm not fussy. For the souper a la carte it was dissapointing; we only got 2 out of the 4 because even if we went to reserve when we arrived they were all booked and there was missing many choices on the menu. Overall a nice place, beach, pools very clean and good service.

The hotel was nice clean and staff is friendly. Unfortunately they are still working the kinks out and the reception desk was chaos both checking in and checking out. I have been to Cuba many times and always greeted with a drink and the keys to your room are ready and waiting for you. We checked in at 4 in the afternoon and could not get a room till almost 9pm. We had several small children with us and you can imagine the exhaustion by the time we were allowed a room. Check out was just as unorganized they could not find us in the computer and refused to allow us to leave till we proved who we were. We were a group of 12 not sure how we were not in the computer!

Great spot to enjoy the sun! We had an amazing time. Definately will return next year Friendly staff, clean premises, beautiful gardens, and a short distrance to 3 amazing beaches!! The food was alright, however it would of been nice to have a better supply of orange juice!

The grounds were kept well. Most of the staff were friendly and courteous. Including grounds and cleaning staff. Most know that if you're visiting a resort in Cuba, "that you don't go to Cuba for the food". However, i did expect more. There was generally enough food, but not really any food that would bring me back to the table. Service in the buffet area was subpar at best. You need to staff TRAINED Life Guards. During my stay there was a near drowning of a 2yr old. Found face down in the pool with water wings on. Although I believe the onus is on the parents to pay attention to their children. When the boy was discovered and retrieved there was no one other than a Canadian man who knew what to do! He saved this unresponsive young toddler without the help of any life guard on staff. The "On staff Doctor, i never saw. Even once i assessed the child outside the front lobby. Perhaps they were at the beach patrolling? Regardless, there should be one at the pool. Bathroom at the main building were subpar as well. No tp or paper towels most of the time. I did enjoy my stay. However, food needs big improvements, latrines need a little more attention and most of all; Life Guard at the pool.

This resort is dated and needs work. Food was not great but I expect that in Cuba. The staff were so kind and helpful. The beach had a lot of rough coral all along the shoreline. The room was fine however the toilet did not flush well. Was a very high shortage of beach towels and the resort was less than half full.The chicken sandwiches on the beach were the best food in the resort.Jose was an awesome bartender at the pool bar. Had a good vacation but likely would not go back.

We just returned from Labranda after our March break holiday. Myself and my two teenage daughters had a fantastic time. The resort was beautiful especially the grounds. We visited a neighbor resort and Labranda had much better landscaping and pool area. Our room was very nice and clean. We did have a small issue with our shower not draining but it was fixed within a day. The staff were very friendly and helpful. This was my third time to Cuba so I had mentally prepared myself for mediocre food. We were pleasantly surprised. Most meals were much better than expected. The beach and pool side grills were particularly good. I will make note that the guest were mostly older retirees from Europe. I was hoping for more families with teenagers. Thankfully we did meet another family with similar aged teens so it made our vacation that much better. I would recommend Labranda but if you want to experience Cuba you need to leave Cayo Santa Maria which is a bit difficult. We tried to rent a car with no luck. There are rental businesses but none of them had a car. We ended up hiring a taxi for the day and went to a couple cities. This turned out to be a great option.

I've stayed at 4 other resorts in Cayo Santa Maria, Labranda is quite comparable except it was unusually quiet. I've never seen such a large resort so empty. I'm not complaining, we go on vacation to relax, enjoy the weather and the beach... we had a perfect week, we pretty much had the resort to ourselves! We had no problem finding a spot poolside or at the beach. Getting towels was a tad frustrating!! Never seemed to be anyone around and no sign posting when service would be available. Normally beach towels are provided in our rooms upon arrival... I'm not one to complain so the usual things we've come to expect from Cuba Resorts I let slide... ie: burnt light bulbs, missing electric plug covers, faucets that drip, toilets that run, missing tiles, even worse MISSING TOILET PAPER, doors not shutting properly, patio doors that don't lock (Do any patio doors EVER work properly in Cuba?) Pros: Lots of toilet paper in all the washrooms - guess low numbers of guests are good in some ways. Housekeeping was great!! Room was clean and no holes in any sheets or towels :) Fresh flowers are always a nice touch. :) Techs were quick to repair door and safe issue. Service with a smile... gotta like that!! No food poisoning from any eating establishments! Always a bonus. Cons: Only 1 bottle of water, 1 can each beer and cola stocked in the fridge. More water should be provided to guest. Drinks should be stocked in two's. Room not ready on arrival... I don't understand this!! It was an empty resort that we booked well in advance and yet we had to wait over 3 hours to get in our room. No beach towels provided in our room. Key service people didn't speak English.(Omelette maker and general store keepers were AWESOME though!! ) Key service people were missing.. Towel guy, Gym guy, Transat Rep. Overall vacation was great! We'd go to Labranda again, fingers crossed that some service issues would be remedied and all facilities would be open. Beach bars, seafood restaurants, and pizza at the snack bar need to be open!! The beach bar with the rope swing seats would be such a cool place to hangout... shame it was closed. Obvious safety hazards need repairs... boardwalks, railings. Also, a book exchange place would be nice. A simple book case in the lobby... take a book leave a book!! Cheers!

I always go to Cuba with the understanding you get what you pay for so I am never to critical of the food or service but in this case there were some things I have never experienced before, first the resort was almost empty ,it didn't really bother me but I could not get any answers as to the lack of people,little odd not having anyone at the pools or beach. Second the staff spoke very little English which was okay at first but as the days went by it became very annoying,I have never experienced this before.Probably the thing that bothered me the most was the lack of professionalism when trying to resolve a problem,the agent for Transat was AWOL for the whole time I was there,the facilities were often closed ,ie.gym,restaurants ,towel exchange dude and when I questioned reception it was usually a shrug with no answers. The plus was the weather and the beach were great but it was definitely lacking in professional standards

The hotel was generally well maintained, clean and the staff were, for most, very nice and helpful. The front desk staff were (to the exception of one young lady we dealt with), slightly arrogant, which surprised me very much. The gardeners were all very polite and attentive to the clients, which was much appreciated, as they seem to be overlooked by a lot of people, especially when it comes to getting a little tip, or even a thank you. The dining room staff were in general all good, some very very good. The resort is huge, but was surprisingly fairly deserted. No need to rush to get a towel on a chair there, which me for me, was awesome. It definitely wasn't a place to go if you expect a lively night life and need to be entertained. But for a relaxing kind of vacation where you like to rest, it was perfect. The pools were always clean and the grounds/ chairs in good condition. The food: I have been to Cuba twice before, many years ago, and I had no issues with the differences , but this time, I was actually looking forward to coming home for a good meal. Breakfast - bananas and oranges were rare, pineapples only if fairly lucky. No ketchup unless again you got lucky, but they had ketchup at the snack bar at lunch.. Lunch - choices were very limited Dinner - a la carte , the first night was actually extremely disappointing. Both the soup, the chicken and the risotto were all so salty that we only took one bite of everything before we couldn't eat more. We were hoping to be lucky with the cheesecake offered on the menu, but there was none available. So we went to the buffet where again, the options were not very appealing. It is the first time I go on a week long trip and I can't say that I "stuffed myself" too many times, as I didn't even over eat once during the week. Overall, except for the food, having the beach and the pools almost to myself on numerous occasions were AWESOME, and just what I needed.

We booked through tripcentral.ca which had the resort flagged as a 4 star. I can definitely say I would give it a 2 star at best. Here are the high level negatives: Mould in the room. Had to pay for an upgrade to change rooms despite the 800 room resort only having max 100 people there. They told us they didn’t have a room with a king size bed. Despite the hotel being empty. To put it in perspective there was mould on the bed spread, on the walls and inside the pictures hanging on the wall. The upgrade cost over $200 just so I didn’t have an asthma attack. No security present. We were verbally attacked and threatened by another guest and their family and staff stood around and watched. When we went to get help we were directed to please speak to the customer service rep. Where there was a line up. Lack of food. Not just lack of variety but food availability was an issue. 24 hour restaurant only served hot dogs or ham and cheese sandwiches. vegetarians and vegans beware there is a lack of fresh fruit and vegetables at all meals. Hot dogs served three different ways at meals. Labeled as sausages, pork or hot dogs. They just cut them differently and use different sauces. Vegetarians prepare yourself to eat cold spaghetti, bread, and frozen or canned peas, mushrooms and corn for a week. Hazards all over. Rotting boardwalks. Children’s play areas with nails sticking up from fence posts. Pool railings that fall apart when you put your weight onto them. Nails sticking up on pool stairs where railings once stood. Personal belongings stolen poolside. Staff response was ya sorry It’s the locals. No free WiFi despite it being listed as a free amenity. $1.25 CUC per hour if you were lucky enough to be able to purchase it. A lot of local Cuban guests. Not an issue unless you mind people walking around with loud portable karaoke machines serenading their families poolside and in the restaurants . Drowning out the music the resort is playing. Or pushing you out of the way at the buffet. No tour operators on site. Our air transat rep was there once and told us to call the emergency number if we needed anything. When we tried to get assistance with our room issue he changed the subject and was rude. It was almost like he knew the place was horrible so he didn’t even try to help. A la cart restaurants are available but no menus to see at booking desk. I have allergies and they refused to provide menus. They said we would have to go to the restaurants when they were open and ask to read them. Or book and hope for the best. They also couldn’t tell us what restaurants were open what nights. Towels in the room and at the pool are stained, ripped and or dirty. One towel we were left in our room smelled of urine. At 7 pm a truck goes around the resort spraying a diesel smelling smoke cloud. Apparently it’s for mosquito control. It triggered an asthma attack and it made me sick to my stomach. They spray the entire property half hour after the buffet opens for dinner so you can’t avoid it unless you hide in your room. Staff cat calls at women. Pool employees walk around and stare at female guests inappropriately. One staff member kept looking between my legs every time he walked by. It got to the point I kept covering myself or crossed my legs if he was around. Please keep in mind I was just lying down on a pool lounger with my legs close together when this would happen. You will never have to reserve any pool chairs because nobody goes to this resort. It has been abandoned by the tour operators. So you will only ever see maybe ten other people at the pool. Trust me when I say do not book this place. There is no service. You will never be served anything except for beverages in the buffet. Every other drink you get you will go to a bar and fetch yourself. The customer service is horrendous. Nobody speaks English. The hotel caters to local Cuban guests more than everyone else.

I loved my stay at labranda cayo santa maria. The hotel was beautiful and had the most gorgeous pool i have ever seen. The beaches were white sand and pristine and the grounds were just lovely. A beautiful relaxing time

This is the second time we have stayed at this resort, and I was pleased with the choice to return. The good: Super friendly staff, eager to help- the resort was maybe only half full and the lovely beach was wide open to us, stunning emerald sea and spotless pool areas. The bad, one of the three beach accesses was almost impassable due to missing planks. Important to note: This is Cuba, enjoy it for all that it is and don't complain about what it is not. Also, the food is basic, but there's plenty of it. The room was fairly basic, but very clean, insect free and everything worked fine. Great hot shower. Overall we were very happy to stay at Labranda, and sorry to have to leave until next time. P.S. Awesome "Irish Coffee". Thanks Dayana!!

Good clean hotel , good fresh food, Beautiful beach ,not good entertainment . While in Cuba I would like to listen to cuban music The pathway to the beach is in bad shape. Staff is very polite and carring. I would recommend

We have returned to this resort every year for the last 3 years in a row, and we will continue to do so. The resort itself is held to an excellent standard. Very well maintained, very clean, beautiful beaches and extremely hard working and attentive staff. I cannot say enough positive things about this resort. I highly recommend visiting this resort whenever you get the opportunity. The resort next to us ran out of provisions, and our resort was kind enough to help support them, too. I always have an incredible holiday at this resort and cannot thank the dedicated and caring staff enough for always taking such great care of us. Thank you!

Let me start my saying we are seasoned travellers and normally can just go with the flow and don’t complain much. We appreciate the countries we travel to for their individual beauty, culture, customs, food, people and landscapes. Our party had 2 adults, 2 kids and 2 seniors. The good: the beach and service staff (Except front desk as we found most of them cold and uninviting). Beach was stunning. Most employees were willing to assist and were very friendly. In particular, the room cleaning lady, buffet service staff and chefs, a la carte staff, grounds workers, bar staff, etc. were all great. The bad: the room, food, lack of any day time entertainment, the always closed mini club (kids club), bars not equipped for beverages, pool maintenance, and overall maintenance of the resort. The rooms are a good size and location was great (near the pool and close walking to main amenities), however, the maintenance is terrible. Cleaning staff was great (thanks Aylin), but the room did not have a working phone, the ceiling fan we couldn’t use as it would shake and we felt like it was going to fall off any minute (it also had an irritating clicking noise), the shower towel rack fell on my head (thank goodness on me and not on the kids), only half the room had working lights and cockroaches in the room (and also in my parents room). With the understanding it’s a tropical climate, there will be bugs and lizards, etc. - so no problem. However a roach problem is not acceptable. Our concerns were addressed by having the staff simply use Raid, but that was it. With the towel rack that fell on me and the hazardous ceiling fan, front desk didn’t do much other than to call to have it fixed (I say fixed loosely) - which resulted in dirty towels being put back on the towel rack and the ceiling fan draw string being cut to stop the annoying clatter sound. The fact that it was almost falling off the ceiling wasn’t addressed even through a follow up call and so we just couldn’t use it at all. The room phone was never fixed so we had to constantly walk over to front desk or use my parents phone who were next door which was disruptive. Only half the lights were working, but that was resolved once requested. I also asked for a double room at booking and confirmed with front desk before entering the room only to find a king size bed and a single bed. I requested a room change for the bed issue and the above noted issues and they said they couldn’t find rooms for us and my parents that would be close to each other. Keep in the mind the resort was approximately a quarter occupied, and even that is probably a generous estimate. They refused to move us or even consider upgrading to another area even with all of the room issues. Even though we were upset, we always maintain our composure and respect for others. So I could not understand the issue with adequately addressing the concerns. I mean, come on! So for the entire week 4 of us crammed into the bed. Unreal. With the food, we have traveled several times to Cuba and know what to expect. Even with that in mind, there was hardly any selection. And what little options there were, it just wasn’t good at the buffet. Two people in our party are vegetarian and some days there was nothing vegetarian other than bread, cheese, cucumber and cold peas. Literally. Bless one of the cooks/chefs who realized this and cooked us pasta so we could have a hot meal. The breakfast was decent with an omelette station (thanks to the chef!), but lunch and dinner did not have many options at all. I understand it’s low season, but it was unacceptable. For lunch we would go to the snack bar (there was no menu and limited selection of an egg or chicken sandwich with fries) and so for the entire week we had only sandwiches and fries for lunch due to the poor buffet. There were only 2 working a la carte restaurants, so very limited even with the resort allowing up to 5 reservations during the week. The Caribbean restaurant was the best. Although nothing vegetarian on the menu, the chef would make a fried rice with egg and a little veggies. So 2 of us had only that to eat. The meat and seafood eaters were fine and enjoyed the food. Service was good too. The Mediterranean restaurant was okay. They had one veg spaghetti dish on the menu that was so overly salty you couldn’t eat it, but the meat options were ok. Service here was so slow my poor kids feel asleep at the table waiting a ridiculous amount of time for our food so went to bed hungry. It was truly insane because again, the resort and restaurant was not busy! We chose a resort with a mini club so that our young children would have some activities, but it was closed the entire time!! Only the small playground was open, but the activities rooms were closed. So even if we wanted to have the kids stay there we couldn’t at all nor could they do any activities. There was also no day time entertainment other than a DJ that came to play recorded music for about one to two hours. One day they had a lame “fashion show” only because they wanted to sell swim clothes - they literally came around asking if we wanted to purchase the swimwear. The resort had signs posted in the lower lobby for daily activities at the poolside and beachside, but there was absolutely nothing. Nothing. There were 3 working pools out of 4 and for the most part were nice. The problem most travellers had was that they use chlorine stones and so for 2-3 days before they dissolved it hurt everyone’s feet and was outright annoying for most of if not all pool goers. Also there were tiles missing in the pools. We are not sure how often the pools are cleaned. We never saw any maintenance or cleaning being done in any of the working pools. And at least 3 people we saw (plus my own husband) fell as a result of white plastic grating surrounding the pool that was not supported and so when stepped on, they went right through it. The pool with the swim up bar was closed for maintenance (missing a ton of tiles) so to get a drink you had to exit the pool. Not a big deal, but you do miss the convenience of a swim up bar. The main bars located in the upper and lower lobbies were well stocked and offered variety. The pool bar and beach bar though had very limited variety. Other than our first day there we couldn’t even have mojitos by the pool or beach as they had no mint! Why the staff or management couldn’t just restock was beyond us. And it was like that for a few drinks, so poor variety unless you are willing to exit the pool area and walk all the way over to the lobby. Unacceptable. Staff were nice, but the offerings terrible. The grounds of the resort was nice and the staff are very hard working. At the end of the day, the resort could be so much more and has the potential. It is such a shame that the execution is terrible as the concept (and what was sold and advertised) could be so nice. Utterly disappointed with Labranda and no one in our party would recommend it. That includes a 6 yr old, so what does that say? I will be sharing this feedback with the Trip Central agent and Air Transat.

The hotel was a disappointment First impression on arrival was ok but then it went downhill... I get that it was off season and ive been to others off season but this was really bad.. The food was absolutely gross and no variety what so ever, it was like they put out whatever they could find in the cabinet or fridge, the resort was not fun or inviting after the first day.. The rooms, beach ,pool ok everything else SUCKED.. Im disappointed i wasted money and time never again...

This was our very first time in Cuba and it was truly amazing!! The rooms were so nice and clean. The staff were very friendly and most spoke very good english which helped. Now the beach, resort grounds and pool area were my favourite! All so beautiful and well kept it was amazing! The beach was so nice and sandy no rocks or anything. You could also snorkel right off the shore and it was literally a 2 minute walk to the beach from our room. The food was fairly decent, what was to be expected. But their coffee bar was exceptional. I would highly recommend this resort! However, if food is a big priority there are other resorts that have fancier meals, but other than that this is the resort for you. Also going the first week of May during the rainy season the weather forecast said rain everyday, but only one day it rained almost the whole day. The rest of the week was sunny with a few showers here and there. Thank you Jennifer for recommending this resort to us!

We been to this resort 3 times The resort has clean rooms and beautiful grounds!The pool is very large with loads of seating. The staff is very helpful and friendly too!!! The beach is amazing with lots of cabanas and beach loungers.This visit was not so much fun as there were only 57 people on the whole resort. It was a ghost town with a lot of things shut down, so we requested to be moved to another resort. Very disappointed.We have never been on a resort with so little people at the end of April. We were told there is new management taking over in June !Over all crazy experience but would return to this resort again !!!!! 👍

We recently stayed at the Hotel Lagunas del Este and we absolutely loved it. Can I just say what an amazing view! Definitely recommend this resort! Food was good, which is something I had some concerns about before going. They cook you fresh food in front of you or you have the buffet option. We fell in love with their crepes! The a la cart options were really good and you could even book them every day. Truthfully there are some minor issues such as no toilet paper in some of the stalls and the pool could use a bit more cleaning. The resort is well laid out; everything is within a five minute walking distance. The staff are super friendly and our rooms were always cleaned nicely. The drive to the resort is fairly long but its really worth it!

We were very pleased with the resort. The grounds and property were very well maintained. The staff were all so lovely. The buffet was very good. So good we didn't do any A-la cartes. The Beach is Amazing! We walked for many km's everyday. The entertainment was very good. We took the Jeep excursion and had a fantastic time.

On the beach, below Canadian flag is flag of Province of Quebec ONLY. This is disrespect and insult for Canadians from other provinces of Canada. Sur la plage, sous le drapeau canadien est le drapeau de la province de Québec SEULEMENT. C'est un manque de respect et d'insulte pour les Canadiens des autres provinces du Canada. En la playa, debajo de la bandera canadiense es bandera de la provincia de Quebec SOLAMENTE. Esto es falta de respeto e insulto para los canadienses de otras provincias de Canadá. Resort is set on a beautiful garden. Rooms are large and very modern with super cleaning service. Plenty of very tasty food everywhere, especially soups prepared by chef Henrick. Only variety of salad dressing was missing. There are many activities in the lower lobby, including music bands and mini disco every night. Bartender Miriala is super! The shows have high level of performance. Everybody works very hard to make our vacation wonderful. Thank you! Merci Beacoup! Muchos Gracias! Děkuji! Cпасибо! Note: Giving 3* star for the disrespect.

Right from the start we encountered a 12 hour flight delay with Cubana Air.....if booking beware! No one taking responsibility at this point.... Rooms at hotel were very nice, pools were great, beach was amazing, entertainment average, drinks good, staff great, food disappointing!

My husband, sister and I visited Hotel Lagunas del Este in Santa Maria, Cuba the last week of January. It was a last minute get away for us all trying to escape the cold. The temps in Cuba were perfect and we had a mixed bag of overcast and clear days during our stay. The resort was very clean and spacious, the rooms were well kept with no smell of mildew. Our maid Rosemary was awesome as were all the staff at Lagunas del Este. Considering that the hotel was hit quite hard by the recent hurricane, there was no real evidence that one had been through. The main lounge was spectacular, the pools were amazing with great loungers, the beach was beautiful with the turquoise waters as a back drop....a real beachcombers delight. As usual the food became boring real fast, chicken, beef and fish main dinner selections but the sides are not what we Canadians are used to... so as with most Cuba destinations take some of your own comfort snack foods. Great assortment of cheeses, this seems to be improving. El a carte Fusion was the best and a real treat. Drinks were great. Entertainment was as expected with nightly events. Double decker bus will take you to the markets at 2 pesos each way. There is a new small market about 10 minutes away with very limited number of vendors, bowling ally and disco. We have visited the larger market near Memories Parisio (Large Clock Tower) this is a better market for shopping. All in all a great trip, will continue to try other resorts on Santa Maria (heard from other travellers that the Tulip Resort was great and the food was better there. We paid $738.00pp for 7 days and were happy with our trip overall. Note: We did encounter a 12 hour flight delay going down to Cuba due to mechanical issues with the plane, this was handled poorly. After 7hrs in the airport (Pearson)they finally came to us and addressed the situation. They offered to take us to a local hotel to freshen up (2 hrs). Airline was Cubana Air. When we asked Hola Sun Rep at Hotel who do we talk to about this to see if there was any compensation as we lost a day they said Cubana Air.... Cubana Air said Hola Sun....... so not too hopeful :(

The staff are wonderful. They were staff always smiling. The resort is well kept. The pools were beautiful. They were lots of food stations. One of the best was on at the beach bar. Amazing bbq chicken. It was a smaller resort.But Perfect for me. I would recommend this resort.

the hotel was in excellent condition and was repaired from the resent storm in September . The room was good ,(typical Cuba beds) I would stay there again

Rooms were very current and we'll furnished. Beds were huge. Very clean resort. Food was very good for cuba. Staff very friendly. Amazing bar tenders. Resort was slow so not a lot of activities. Great experiment seeming they just got hit by a bad hurricane just months ago

The resort delivered as hoped. The facility itself is in excellent shape. All public areas, including the pool were great and well maintained. The housekeeping in the our room was excellent and our in room fridge was re-stocked every day. The food is not gourmet eating but very good nonetheless.

Had a great! Loved the beach and the staff. The beach is top notch. The food needs variety and flavour. Cubans are always helpful and friendly. Please don’t be cheap and tip them fairly! Do not forget your bugspray and after-bite; you will needed, despite the regular spraying by the resort.

The staff is amazing, accommodating and always willing to help. The go above and beyond with any request. The food could use a lot of help in terms of variety when compared to other destinations, but overall good. The gardeners, and staff, have done a great job im recovery after the hurricane. The beach is great. We’ve been to top destinations in the world. Cuban beaches are simply the best. Oh, and don’t forget: value for money, Cuba is hard to beat.

Ever an optimistic, I assumed that reviewer are compulsive complainers who can never been satisfied. Was I ever wrong! After travelling to numerous Cuban resorts in Varadero, Cayo Santa Maria, Holguin, Cayo Coco, Cayo Guillermo and Guardalavaca, this is my first negative review. Do NOT GO to Warwick! Reasons: 1. Pools turn green from algae infestation every second or third day. Hotel says they don't have chemicals to treat the pools. 2. Beach is awesome and picturesque, but dirty! Very dirty!!! Watched the workers strolling by at 6:30-7;00 am and walking by numerous empty cups, straws, plates and leaving them in the sand. After picking up 3-4 plastic bags they retreated in the shade and smoked... We picked up more empty cups after our morning runs than the workers... 3. Cleanliness in restaurants is poor. First day arriving at 2pm we could not find a seat at the buffet restaurant. Only 10% of the tables were occupied but the remaining 90% had leftover food, dirty plates, and mess all over. A lady with a broom walk around in slow motion (dragging the broom) but obviously thought that cleaning tables was not her job. Waiters walked by, or stood in groups chatting, but they also thought that cleaning tables was not their job. We cleaned our own table in order to sit down. As we later experienced this was NOT a stand alone occurrence. Waiters and personnel are oblivious to basic cleaning and table setting duties. 4. Service is poor. Waiters are not trained, tired and rude. They approach guests and ask "what do you want?" despite being greeted with a "Buenos dia". Yes, you read it right, we usually greeted the waiters first... 5. Food is hit and miss. Most guests complained about not having enough variety - which is true, but not being foodies this did would not really bother us. However, the restaurant etiquette really bothered us. When something of a better quality shows up, there will be guests storming the new dish and take an entire serving tray away to their own table. Staff tolerates this, and other guests remain wishing they were quicker on their feet. Overall, the hotel had the potential of being a 5* facility in terms of building design and execution. However there is no maintenance work undertaken. The management is not visible, does not implement basic hospitality or hygiene standards (especially in restaurants) and in our view this establishment will be in such a run down condition in two years that it will be closed.

We travelled end of April to this stunning resort. The grounds were beautiful, and always well maintained. Upon reading some reviews we were very skeptical, but overall our party of 22 had a great time. It was a family vacation when majority of our group being 18-20 yrs old. Would have like to see more entertainment during the day around the pool , and on beach. But everyone enjoyed themselves. I would however recommend never flying with cubana airlines, we were delayed 17 hours on our flight going!!! We were to arrive at 1030 am on Saturday and arrived 0600am Sunday morning, so everyone was tired, but made up for it the rest of the week!! Would have no problems going back to this resort!!

This hotel was great! We went for a week (3 adults including my Mom, our 3 year old daughter and 5 month old son) and the hotel was quite empty. Which was a plus for us, since we were able to enjoy the hotel without it being so busy. The grounds are beautiful, very lush and we were very fortunate to see 3 hummingbirds on three separate days. While the hotel was not at full capacity, we didn't get the opportunity to try the dinner buffets. Breakfast buffet was good, not an abundance of options (we've had better in Cuba, but that may have also been due to the fact that the resort wasn't nearly close to 50% capacity) Lunch buffet was good as well, calamari and fried fish was always delicious. We had a la carte dinners every night (no dinner buffets because there wasn't enough guests to open a dinner buffet) Our favourite restaurants were La Med and Caribeno. We also had dinner at Crazy Lobster, and Fusion (Fusion was our least favourite but good to try it out) They also have a 24hr snack bar, which is very close to the pool. There was a decent menu for the snack bar. Pizzas, burgers, sandwiches, etc. Pool was nice, our daughter loved it! Beach was ok. Rooms were nice. Our washroom was quite large with a large walk in shower, no tub. Our hotel departure was at 345pm and room check out was 12pm. We asked to have a late room checkout for our 5 month, so he would have a room with A/C to nap in. The front desk was very generous and we were given a late room checkout, complimentary. We are appreciative of the kind offer from the front desk. The resort staff are very friendly! Don't forget to try the little bbq stand they set up near the pool during lunch. Try the chicken sandwich!

The resort it is fairly new and it has a beautiful layout. The room are spacious, bathrooms are big and a nice size balcony. You have everything you need in the room: coffee maker, LCD LG TV with USB play, lots of Canadian, Spanish, Italian, french channels. The pools are big but they need to pay more attention to maintain them. The one with swimm up bar got green by the end of the week! Gardens are beautiful! Excellent maintained! The beach is beautiful! If you like snorkeling the coral reef is write there! On right hand side beautiful sandy Beach! On the left full of rocks! The food was good! Service was good, no waiting lines at all! That because in resort we were only 200 guests!! Pool BBQ excellent! Adrian makes the best sandwich!! Overall we enjoyed staying there!

Hello My wife and I just returned from our trip to the Warwick in Cuba Santa Maria. We wanted to express to you our trip experiences, this being our 10th Cuba trip. Our trip stared with the flight from Toronto being delayed for 2 1/2 hours. The room was fine, but after 2 coffee makers still no coffee for the remainder of our stay. The room also did not have any drawers for unpacking things. The food was not very good and the Fusion restaurant was inedible. There was very little selection in the buffet and it was rarely hot. The resort was unclean with cups and plates in and around the pool for days at a time. Cots and dirty dishes remained in the hallways for the entire trip. The pools were green and full of sand. Cleaning and chlorine were definitely not a priority. The showers around the pool did not work. Resort Management were not around leaving it unattended. Music at the pool was abnormally loud even when the entertainment staff were not working. The theatre was closed the entire vacation for renovations. Other guests at the resort had the very same complaints. Check in when leaving was a good experience, but the seat on the bus to the plane was wet causing our clothing to be wet for the plane ride home. We would definitely not recommend the Warwick to anyone and were very disappointed with this holiday. Cuba has never been an issue and the resorts (9 previous) have always been a good choice until this one. My wife has had stomach issues the last 2 days and continues to have them. Regards Mike & Cathy Booking #90423832

Room average. Pool not bad. Beach was ok. Food bad and very little to choose from. Resort was dead maybe 20 pp staying. They even closed the main buffet one day and had to eat ata snack bar all day. Not impressed and won't go again 2 star

Hotel was clean, house keeping staff extremely friendly grounds impeccable. 4 out of 5 stars. Food was excellent and staff were very accommodating and friendly. The resort had lots to offer, chances to explore the island and all it had to offer. The entertainment team always had us laughing, amazing vacation!

The gardens and rooms were beautiful and the staff at all the dining locations: buffet, snack bar, beach restaurant, and bars were all very warm and friendly. We had such a great time at the beach and were very surprised with how easy it was to explore the reefs around the beaches while snorkelling. A couple of areas of improvement would be the lobby - as I felt that it was understaffed and that we had to wait longer than normal for cocktails after dinner. I also expected more evening entertainment options but understand that we went in the off-season.

This hotel offered beautiful accommodation. The resort is very clean and well maintained. The staff were friendly and very attentive. It has a lot to offer such as an active night life and lots of pool side activities during the day. The very best part of this resort is the snorkeling. You can walk 15 ft into the water and find a reef with a lot of beautiful and interesting fish as well as other sea creatures. Overall it was worth every penny and I would love to go back.

the grounds were absolutely beautiful.the service was excellent and the beach had something for everyone including the great snackbars.we have travelled to cuba 15 times and next to the Pullman in cayo coco this was our favourite.the negative reviews were unwarranted or they have fixed their issues.a person shouldn't complain about a long ride from the airport when they know about this up front.thanks warwick

A few things need we didn't like about the resort , The pools we never cleaned all week while we there so we never go in them . The Catamaran excursion we took was more then disappointing as we went back to the same spot twice to go Snorkeling .There was a bay of water we only coasted around in for most of the trip. It seemed like they was trying to kill as much time as they could . the resort staff was great ,food was ok, rooms were great. Not a bad week but wouldn't go back .

Very nice hotel. Rooms are beautiful especially if you can get a balcony one with either the beach or pool view. Very big shower too. Have no complaints for the food as we always had choices and found something we like. Most of the staff were friendly and those were the ones I'd return to if I had any questions or concerns. The beach was the best part of my experience at this resort but I was told that Cayo Santa Maria had very nice beaches in general. The Crazy Lobster restaurant was the best of the restaurants a la carte we ate at. Snack Bar was open 24 hours with different choices each day. I would come back to this resort. I had a good experience.

The resort was great ! Most staff were great ...maybe have more management available to over see house keeping ! Food was good for cuba food ! Beach was fantastic! We drank the resort dry of chocolate tequila! As for Hola Sun I will not travel with them ever again! We will not fly with Cubana every again!

Worst experience Never cleaned room Had to go to supply room myself to get clean sheets pillow cases swept and mopped own floor Power went out Staff is unappreciative Impossible to find water Stay away Absolutely disgusting Beautiful resort but a shame with lack of service

For a resort that was only 3 years old it looked run down already. There are too many condos' for the facility. Our room was looked after as long as you gave a good tip. The public washrooms were not looked after however and there was not enough of them. Each restaurant should have a public washroom. There were far too many stairs to take to get to the washroom from the restaurants. Considering there were bars/pubs on the beach, there should have been some toilets available down there. I guess you are supposed to pee in the ocean! Several of our wedding party guests fell through the overflow drains around the pool as they were made of cheap plastic and were sun baked. (all sober at the time).

The hotel itself is very nice grounds are kept well. I found it poorly lit at night. The pools were not cleaned on a regular basis and one was actually growing pink goo in it and you couldnt see the bottom for slime. Food was okay. Service difficult because very few understand what you are saying. Beach was nice it was windy on out stay but kids had fun in the water. Entertainment okay the rock show was the best.

The resort was beautiful and hugh.We had the best waiter at the beach his name is Michel made our 2 weeks and the lobby bar at night our waitress was great yeslet was teaching us some Spanish and we had a ball the view we had was amazing from our belcany.And to answer the question if the price would be go we would go back for sure.

The rooms are very nice, staff is friendly.The food was fine.The entertainment was amazing and their shows .The carnaval putside of the resort was very nice and entertaining. The people are very kind and helpful.

We enjoyed our first trip to Cayo Santa Maria and our stay at the Warwick from April 14 to 21. The resort is fairly large. I easily walked 15,000 steps/day just going from our building (Bungalow 10) to the lobby and back and forth to the beach. The food at the buffet was good. I wish it was more consistent because there were certain foods there that I loved that I could have eaten every day (kalamata olives, hash browns, potato wedges, etc.) but I understand that some people like variety. We ended up making our own sandwiches at the buffet most days instead of going to the 24 hour snack bar because service was not the best. We found it easier to serve ourselves which was just fine with us. We had a hard time finding good service to be honest. We tried to tip the people we thought were going above and beyond but found that it didn't matter if we tipped or not. Most places served you the same whether you tipped nothing or something. However we fell in love with Yoandy at the snack bar and Yamiesleidy at the buffet. They were the first two people who wanted to chat with us and always served us with a smile. If it wasn't for them we wouldn't think to go back to the Warwick. The beach was beautiful. Yes it has rocks but there are plenty of places to get in the ocean safely. So what if you had to walk a hundred feet to the left or right. The beach had three bars which was nice. We did not spend much time at the pool. The resort was clean for the most part. The garbage on the beach, bathrooms, paths was not the fault of the staff but the ignorance of guests. I cannot understand how people can be so careless and ignorant. There were PLENTY of garbage bins around the resort. Be respectful people! Overall the resort was nice but already showing it's age in some ways. To be honest I would give it 4 stars out of 5. But still worth going back to see our friends!

If you are looking to relax at a beautiful resort with mostly excellent service, then this is your place. The resort itself it really nice. The food is decent, it's worth your time to wait in line for an omlette or fresh meat on the grill. Service at restaurants is great, with the exception of the main snack bar. That are seems to be lacking in quality of food and service. The pools are wonderful although one of the, was green all week. Not sure why, so we just avoided that one. The others were crystal clear. The beach is natural...some rocky areas, some smooth and sandy. Never ending wind, but not much you can do about that. Our issue overall was the lack of activities here. No water sports at all, you are required to bring your own tennis equipment which we didn't know, and the games room equipment was broken. However, if you're just looking to chill and relax, this place is ideal.

We have been to Cuba at least a dozen times and we have never seen anything so horiffic Rooms poorly cleaned to the point where I had to mention the maid several times to change towels and leave fresh water. The food was absolute garbage The one good thing was the "fresh" fish but the line up was and hour wait every night. One of the pools was contaminated with something so they had to close it. Over all 0/5 stars The personnel spoke no English

the resort was clean and the staff were friendly and efficient. you did not have to go far for a drink or something to eat as there were many choices. the crazy lobster was the best restaurant choice to book. the small shack on the beach (left of the walkway) where the Canadian flag is, a delightful surprise....serving yummy bbque ribs and chicken sandwiches over a charcoal bbque. The rocky beach at the end of the walkway could be improved upon and a lack of any bathrooms near that beach as well. The rocky area in the water and presence of a grassy area was a wonderful area that attracted sea life and entertainment. All in all this being our 5th trip to cuba and 2nd to cayo santa maria we enjoyed our stay. Thank you

The hotel is well proportioned, several entrances to the beach, can go for walks, swim & lounge, from the room to the lounge, to the pools and the little oasis. They have an adequate fitness centre and the 4 restaurants were fantastic. Food for thought, A very amazing selection of food in the buffet, and the cooking on the spot was very good, this is for all 3 meals of the day. 👍🏻

First, to anyone hating on Cuba.... BOOO The Warwick is a beautiful resort! The workers work so incredibly hard. From gardeners to maids to bar tenders. They all work so hard to make your stay amazing! We actually sat and watched the cleaning ladies in the main lobby onemorning. Extremely thorough! Food was above Cuba Average! The only small disappointment was the beach. Small and rocky, but nothing they can do to change Mother Nature! Loved our visit and would highly recommend.

Resort was beautiful...food and food service not so good, maid service not so good, bar service at the pool was pretty good and the bar service at the beach further down was great!! The beach was beautiful but a lot of coral rock (bring water shoes) only one spot on the beach that you could walk into the water with out any coral rocks. All in all we went with 13 other people and had a great time and made the best of it.

This had been my 5th time in Cuba and never have I had such a pleasant experience ! The workers of this resort and the atmosphere make your vacation. Always work hard day and night to make sure you are satisfied enough and happy they strive for perfection here at the Warwick ! The overall resort itself is beautiful with spectacular sunset views, being a newer resort also everything is very well kept which is a bonus. The overall service had been great on the beach the drink/food people always make sure you are happy and will be bringing sandwiches and drinks to you on the beach all day long. Everybody always has an option on a place although I myself have travelled all around from Dominican, Costa Rica, Florida Etc. and never not once have I ever been treated so greatly with such good hospitality in my life !

The resort is very nice. The room we got was excellent (in building#9), we are close to everything, can see the ocean and the pool (we were able to watch one of the night pool show right from our room). Our maid was excellent, he was very friendly and helpful! However, the customer service in this resort needs improvement. We have been to two other resorts in Cuba and servers would remember us and what we like to drink but this one is definitely not the same. If you are lucky you might get a server that is better than others. We are a family of three with a 6-year old.

Really nice looking resort, fairly clean, decent food, nice beach although it was a little rocky, nice staff, but the hotel needs a little bit of general maintenance, ie paint and touch ups. If it doesn't get the maintenance it needs, then it won't be very nice in the coming years.

Resort nice. Rooms were great and cleaned very well. Not a big food section. More food choices would be nice. Lots of coral on the beach. Need to be very careful going in and out of the water. The right side of the beach is the best. Service was very good. More entertainment is needed.

Rooms were nice and clean. Service at buffets was poor . Lots of line ups. Washrooms in different locations were not always clean. And no toilet paper! Intertainment was poor except fir the Micheal Jackson show that was great! Overall I would rate it as a 3 for food service and intertainment and a 5 for the grounds

Truly all inclusive. Sailing was excellent, rooms clean, some inconsistency in services between others I spoke to. Food was good and most staff were terrific. Evening entertainment was good. Day events and activities were adequate.

I stayed at the Warwick last week! I have nothing bad to say about the resort. I loved the beach with the rocks, a change from the endless beach of sand. The food was good, the room was amazing! Will return next year....

We stayed Warwick Cayo Santa Maria from March 30 to April 6 2017. The weather was perfect the whole week. Afternoons winds would pick up, but the water was still pretty awesome. Did some snorkeling everyday & saw tons of tropical fish. No bathrooms on the beach, so the ocean is big. Just sayin. Michel always made sure we had drinks on the beach. Our maid Leedy made sure we had clean towels. There are no facecloths or kleenex, so bring your own. Nice big bathroom/shower. Our balcony had ocean view, which was amazing. No complaints on the food. It's Cuba, but if you're not fussy, there is always something to eat. We did 3 a la carte and we've enjoyed all 3. I believe our best was Fusion. You cannot ask for better service and friendlier staff. Always willing to help. We only went to the pool one afternoon & found there were a lot of kids. The pools are not deep. Animation team were great. Internet is slow in the evenings, but better in the mornings in the lobby. It's a very large resort so expect to do some walking. We really enjoyed the resort & would recommend it for sure, but be prepared for a 2 hour drive from the airport to the resort which we didn't mind. We had a good tour guide explaining the villages on the way and beer on the bus (2 for $5 cdn). Cayo Santa Maria is beautiful. Overall, the resort is is awesome!

I am not a well seasoned traveler, and have just started taking vacations to Cuba recently. Cuba gets me the most value for my money so that I can afford to vacation. I travel with someone who has vacationed in Cuba many times and he has prepared me for what to expect. I am thoroughly happy with the Warwick. I have no complaints, and enjoyed my recent stay. My vacation is all about the beach, and it is beautiful. The rocks and coral only add to my snorkeling pleasure.

Here is an outline: Pros: great location, friendly staff, good food at buffet, great restaurant by pool for lunch - Crazy Lobster, beautiful beach, nice rooms with large rain showers, ample shade areas and beach chairs they even came around with pillows for us. Cons: a la carte restaurants weren't great, long ride from airport(2 hours), 24 hour snack bar wasn't good - slow, ran out of food or didn't offer much, coffee machines in room but no coffee available for them, low on water.

We loved our stay !! The hotel is lovely and the grounds are amazing, so well kept with wonderful flower gardens. The staff was great and it was nice to have a variety of places and times to eat and/or drink. Our room with the large shower was amazing. Only suggestion would be that the food in the main buffet was not always hot. I have already recommended the Warwick to friends.

We really liked this resort. The fact that it was spread out we had places to walk after our meals. The pools were amazing! I liked the dance classes, exercise classes and the music from morning til night was fantastic! The room was amazing. Nice and large and well set out. The staff at the resort were very friendly and accommodating. Except for the language barrier. The beaches were wonderful. The nightly entertainment was great. The food was a little boring being mostly the same every night. The only problem that I found was the bathrooms around the resort. They were not always taken care of (lack of toilet paper). All in all we really enjoyed the resort and would definitely recommend.

We were very pleased with the level of service we received, everyone was extremely friendly. The grounds were also very nice and pools were clean and perfect for everyone. They had some sort of entertainment every night until 10:30 and every other night there was a DJ until 12:30; however, it would have been better if the DJ was there every night. The food was bland and the choices were the same every day, would have liked more options, but the 24 hour snack bar saved the day with the delicious thin crust pizzas. Would definitely recommend the resort.

the resort is big with excellent service from all departments .we stayed here mar 23 to 30th great weather food is great no issues even for picky eaters a good variety. beaches are rocky but water is wonderful pools are clean no problem finding chairs at pool or beach

Wonderful holiday, lovely resort. Highly recommend it ! Liquor selection was awesome, with great bar staff and ample bar locations. Rooms were nice, modern and clean. Plenty of lounge chairs at beach and pool. I have been to many resorts in the Caribbean and Cuba, this is one of the best !

The resort is laid out well with 3 access points to the beach. The pool was large with an abundance of lounge chairs. There are many areas throughout the resort--small bars, lunch time restaurant choices, beach bars/food--to choose from & not one area ever felt crowded. The A La Carte restaurants were pretty impressive! Service was great and all staff were extremely lovely, friendly and fun! The turquoise water was incredible. Entertainment in the evening lower bar area was very good featuring local talent and a super place to meet with friends before or after supper for drinks. Weather was superb!

People were friendly,helpful,attentive. Room was spacious, grounds were tidy. Bathrooms clean . Food was ok.Beach has some empty plastic cup half buried in sand buy guests. Drinks were all good. Beach bbq chicken sandwiches were yummy.

Well I had a blast at the resort. The people were great and most of them friendly. They definitely try to make u understand what they are saying and always smile or most of the staff does. It's a decent place .

Just returned from a week at the Warwick in Cayo Santa Maria. Cuba is definitely my preferred vacation spot and it's mainly because it's very safe and the people are amazing! I have nothing but good things to say about the hotel and staff. I've been to Cuba numerous times and have only had what I would refer to as bad food at one place. I am happy to say this isn't the case here. There can be line-ups for omelets, pasta stations and freshly cooked meat but nothing I would complain about. The staff at these stations are hardworking, entertaining and it's nice to have the option in the buffet. If you complain about the food here you should remember that you're not home. It may not be what you're used to but you're not home so enjoy something different on your vacation. We went to 3 of the 4 a la cartes and enjoyed them all. I won't recommend any because it really depends on what types of food you like. They have menus at Guest Services where you make the reservation. The nice thing about this resort is that Guest Services are available all day so you don't have to line up first thing in the morning to get a reservation. The rooms are clean and comfortable, and while I heard some complain about the walking, I don't know why. Everything, including the pool, buffet, a la cartes and lobby are in the middle of the resort. Unless you're going to the beach at the other end of the resort, the walk is minimal. The beach entrance between bungalows 14 and 15 will take you to the best beach. The other areas are fine just rocky. The ride from the airport is long but the bus is comfortable, they sell cold beer and you get a bit of a tour if it's daylight. If you leave early on your return, the guide on the bus will stop talking, put the lights out and let you sleep. I have no hesitation recommending this resort!

We were pleasantly surprised by this hotel. fim beach for swimming and exploring. Good food for Cuba. Always fresh fruit. Modern rooms. Staff could be more welcoming and there is some issues with maintenance but we would return for a good price.

This was our very first family vacation together. The food was amazing, if they didn't have it they would get it for you. We did the catamaran tour which I highly recommend, it is good for children and adults.