This resort is huge and quite beautiful. The grounds are very well maintained and the staff are amazing. Special shout out to Manuel and Julio for making us feel so welcome. The beach is breathtaking, we had so much fun playing in the waves. The food was great, no shortages that we were aware of :) Although large, this resort is in desperate need of more guests, it was very quiet while we were there so the a la cartes were closed as well as some of the other advertised amenities. In spite of the low occupancy we were well taken care of and the staff was very attentive to our every need. If you are looking for a very quiet beautiful place this may be the perfect spot for you.

When I tell you that we had hot dogs and rice for 50% of our meals, I am not kidding. There was no real buffet ever. I know to drop by standards when it comes to Cuba as I've been there many times and I'm not spoiled by any means, but I've never experienced anything like this. Breakfast there was no meats, no eggs, no fruits. Only some tomatoes, cucumbers, slices of cheese, and cereal with no milk, and you could order a thin pancake if you wanted. At the snack bar there were only 3 options every day: cheese sandwich, tuna sandwich, or hot dog sandwich. Most of the time they didn't have bread either, so they'd just give you a plate of cheese. Lunch would be at the beach hut, and it would always be grilled chicken (which wasn't awful but under seasoned) and lettuce, cucumbers and tomatoes on the side. They served that with everything, but with nothing on it. No vinegar, oil, salt, pepper, etc. so it tasted like grass and it's a shame because I love vegetables. We found ourselves unscrewing the shakers and putting salt and pepper on everything. There is also only one a la carte restaurant, not 6 as advertised!!! It is only Cuban which is more rice... and two nights were "italian". And every dinner was a soup, and chicken or pork with rice on the side. Every, single, day. It was only one day where a "Miguel from Customer Service" had arrived and there seemed to be more interesting food options like fish and employees with actual work ethic. I definitely know from experience not to expect too much, but this was worse than being in jail. This is what you get when you mark Dining as your top preferences on trip central? Unbelievable. We spoke to others that visited Cayo Santa Maria afterwards while waiting to board our flight home, and they had an amazing experience compared to us at different resorts. They had burgers, pasta buffets, japanese-style a la cartes, etc. What was also very odd was that there was not more than 12 guests at the hotel, and I am not exaggerating. It felt weird walking around and not seeing a guest for long periods of time. Even at the nightly entertainment lobby, there were never more than 10 guests there and so they performed in the lobby instead of the actual theatre. I'm not sure why an agent wouldn't inform us that the hotel seems to be "sold out" for months and yet no one is staying there. We tipped everyone well with every single interaction but none of the staff seemed happy to be there. I return to Cuba often partially due to the service of the employees and how welcoming and kind they are, but I did not get that vibe here. Hola Sun rep (Michael I believe?) never came to our resort which was unfortunate since we wanted to do an excursion and neither did a Sunwing rep although they have desks in the lobby. Michael from the bus transfer had mentioned that since we're the only guests here, that a pre-scheduled orientation wasn't set up but that I'd get his contact from the receptionist. This never happened. It's almost as if this resort got left in the wind? Rooms are decent, although ocean view upgrade is not worth it as you barely see above the tree line. Grounds need upkeeping. Beach is phenomenal and like out of a postcard. Blue waters and white sand. There is only one main pool area and it is extremely run down. They were touching up some tiling and paint while we were there. I suggest Cayo Santa Maria but not this resort. We are extremely disappointed and will be filing a complaint. It was not cheap for Cuba either and I cannot believe this can pass as a 5 star resort.

The rooms were very clean and the grounds very well kept. There were only 2 restaurants and your choices were chicken pork or fish for dinner and the same thing at the snack bar for lunch. Breakfast was powdered eggs and the odd time crepes they called pancakes..no syrup Breakfast and dinner served at restaurant and snack bar for lunch. We were told we could only have what the Chef allowed. That included bread and vegetables and if there wasn't enough too bad. Dessert was ice cream. I gave up on the food and would only have breakfast and if there was any, take some bread to my room. I was there last year for 2 weeks and although there were shortages the buffet was open and offered different choices. I realized once I got to the resort that Sunwing was fully aware of the issues and could have forewarned us. People would come in and leave again. We were not offered any other resort or a trip home. If we did it would cost a lot of money (we were told,) I definitely do not blame the staff. They did the best they could in the circumstances. I have had many trips booked through trip central and Sunwing. I cannot ever see this happening again

First time ever to go on March break time and the hotel is almost empty, the day we arrived we spent more than 3 hours to check in ( by the way we supposed to be EXCELSIOR CLUB) rooms are not ready and we requested connected rooms we have been 2 families with 4 teenagers 2 kids each family. And the receptionist didn’t know what she’s doing she gave us 2 rooms each family and the rooms were far from each other, we kept explaining to her that if there’s no connected rooms which their website said they have, at least she can put the rooms to be next to each other we spent over 3 hours to do that and we had to give her the room numbers next to each because she doesn’t know anything. The phones in the room was dead, if you need anything or in case of emergency you have to walk to the lobby, I am sure they did that on purpose so no one call them. The buffet was not a buffet at all it Han nothing and was open door, the food is full of flies and insects (so disgusting). We complained that we will leave if the didn’t move the buffet indoors and they did the next day.We have been to Cuba for more than 5 times last time in September 2023, and we are aware about the food shortage and varieties, but it’s first time to be like that. The snack bar supposed to be 24/7 but it’s not actually sometimes when you go they have nothing. No bread even!. The beach is amazing, the staff trying their best. The pool needs maintenance, my son was injured because of the broken pieces of the floor in the pool. EXCELSIOR CLUB is not worth it.

Hotel take 2 hours to be accommodated Hygiene problem at buffet since it was an open space where birds an insects with limited amount of food Hotel say the Snack bar open 24/7 (its a joke ) False advertisement about excelsior VIP package No coffee/tea machine at the room Phone is not working and you need to walk to the lobby every time you have issue

Grounds were very nice , people very courteous towards their guests. Three of the restaurants were close due to a broken water pipe that flooded the restaurants. No eggs for breakfast for the first three days.

This hotel has such great reviews and stars but I can assure you that this is a 1.5-2 star hotel max!!! I have the pictures to prove it. There supposedly 9 restaurants which is false there is 1 that rotates nightly. We upgraded to the excelsior club and it said we would get so many extras but we didn’t get any. Including the bottle of rum that was supposed to be in our room. We had to switch rooms right away when we got there. Keeping in mind we have two young kids and it was like 1am when we finally got to check in. Add we needed dinner to that and the snack bar that was 24 hours wasn’t even open. When we pulled up to our building there was 9 toilets just sitting outside the building. The room wreaked of smoke and was so dirty and all the pillows were ripped and garbage. They moved us rooms and it was better, with better views and 2 beds instead of one for our family of 4. The lines at the buffet were absolutely insane. It would take over an hour for fresh food and people would load everything they could take to their rooms on plates not leaving much for others to get. The sunwing rep was very helpful for us and after 2 days we left that resort and went to another resort which was amazing. Don’t get deceived like we did. This place is absolutely horrible.

Food was as expected, but you go to Cuba for the beach and sun which were both beautiful and in abundance. Unfortunately, hotel resources were lacking such as no coffee anywhere for 2 days, insufficient toilet paper, room keys that consistently deprogrammed (even when not touching a cell), and a safe that needed repair twice. The staff are so nice and really try their best. Overall, underwhelming for a holiday destination.

I am going to preface this review by letting every reader know that the workers are amazing and that we made the most of what our vacation was. All statements I make are either my opinions or my observations and personal experiences while at this resort from December 26th, 2023 to January 2nd, 2024. Sunwing should be ashamed of themselves for how they have marked this resort. This was my wife's first time going anywhere and the main reason I choose this resort was because of Sunwings claim of 9 restaurants. I gladly paid the extra money for the Excelsior upgrade that gave us access to all the restaurants every day. Good, hard earned money waisted because there aren't nine restaurants, there is one and it rotates through the various options (Cuban, Asian, American, Italian, etc.). The other restaurants are all closed as is half the resort due to the low number of guests. Well we were only able to get three days out of seven because the other days that line restaurant was booked solid and for the days we could book the only available dinner times were late 8:30 - 9:30pm. This upgrade was also supposed to have its own lounge but it doesn't exist from what I was told by the staff. Its own section in the buffet, but it was closed. Its own beach section and drink service which did exist, kind of, but everyone no matter if they had the upgraded package or not was using this section so does it really exist? The bathrooms by the pool were cleaned maybe once every two days and that's according to the bar staff near by. Toilet seats are missing, stall doors broken or missing. Toilet paper non existent, but that's actually common for Cuba (bring your own) The New Years Eve buffet dinner was a nice touch however I don't think they anticipated the amount of local guests that would be there to also enjoy the holiday. My Wife had to wait over an hour in line for a lobster tail, but at least she got one ? And as she said the server was taken aback when she only wanted one as most people were quite willing to take up to six at a time. Seeing the locals fill bags with fresh fruit and other food to take with them was heartbreaking and annoying all at the same time. I will say we both loved the Cuban people, they were as they always have been, an amazing bunch. We made friends with the pool bar staff and they really made out vacation. Coffee bar staff are just as great. Would I go back?........to see the people again...yes. Would I go back over a holiday again?.....not a chance. Was I disappointed....in Sunwing for what they are selling vs what they provide... absolutely YES and again Sunwing should be ashamed of themselves. I am not sure if given the choice if I'd take another Sunwing Vacation if one if one of the other carriers were also available, even if it cost a bit more money. I've gone with most of them and none have lied to me about what I'm getting. Buyer beware, ask all the questions you can think of, look at the online forums for the resorts prior to booking to understand what's happening.

Je suis déçu de l’hôtel, toilettes publiques extrêmement sales, manque d’eau souvent pour prendre notre douche, draps sales à l’arrivée dans ma chambre. Bouffe vraiment ordinaire et redondant. Le staff est super parcontre.

Hotel Roc Casa del Mar was a clean and pleasant resort. The lobby is spacious and modern and a great place to relax with a great view of the ocean. The room we stayed in was clean and plenty of room. The wifi connection was not stable in the room, however was strong and stable in the lobby, the buffet restaurant and the lounge/bar area. The beds and pillows were average. The accomodation buildings surrounded the pool which was very convenient. The pool was a nice size, with two side by side (one mainly for adults with a swim up bar and volleyball net, while the other was more kid friendly). The beach was beautiful, the sand so soft and the water so clear and blue. Music, drinks and food all available at the beach. Entertainment at the lobby bar nightly was well done and fun to watch followed by the DJ playing great dance music. One of the few negatives was the activities that were listed daily did not take place. This is an area the resort could improve upon, by having fun games and / or activities taking place at the beach and also at the pool. There were also no kayaks or peddle boats or snorkeling equipment available on the beach. Only one a la carte restaurant was open along with the buffet and there was a snack bar by the pool. However it was more of a casual restaurant rather than what would come to mind when you say "snack bar". There also needs to be more lighting along the paths and walkways to the building where rooms are located. All in all the resort was good if you are just looking for relaxation on the beach or by the pool. The staff was friendly and helpful. At most I would rate the resort a high 3.5+ or 4 *

I have been to this resort 7 times and truly enjoy my vacation. The resort is beautiful, beaches are the best and staff are all so friendly, pleasant and engaging. The rooms are fine, always clean, I personally like the meal options at the snack bar, buffet, Ranchon and beach grill. I will return to this resort.

Hotel has been well maintained. Room was clean, spacious, relaxing. Beds were comfortable. Amenities provided ie shampoo, conditioner were very nice. Food was very good. We upgraded to excelsior and had private lounge area for breakfast and dinner. We also used the other restaurants and food and service were excellent. Snack bar was great. Pool area was beautiful, beach beautiful. STAFF were absolutely Amazing. We will be back soon!

This was my second time in this resort I found some change the ground are beautiful they really try is a new management I found the buffet some day was ok some days was Barely anything the a la Cart restaurants they gone worse. I brought my family there Because I was soddisfà from the year before we were 9 wen we arrive they give us the WF after on the second week they started changing people wen they arrived for that service witch is advised as a free Feature now it’s only for people that book of the privilege room witch you don’t get much there ether so they change $1 per hour so that disappoints me very much

Good value for your money resort. Rooms are clean, food is good if you stick to the options at the buffet you like. A la cartes not worth the time lining up. Some sprucing up is definitely need though. Lobby bar entertainment was usually better than theater shows. Overall would go back for a cheap week away in the sun.

At first glance, the hotel looks amazing. The room was adequate. we upgraded to "privilege" at extra cost a got a room without a shower - just a hand-held shower wand. The buffet was horrible. Minutes after the buffet opened, the food was already cold. The food in Cuba is never good but this was absolutely disgusting. We lived on bread, butter and bland pasta for the week. The a la carte restaurants were hugely disappointing - nowhere near the "asian" or "italian" they claimed to be. The "privilege" lounge was never opened, the privilege area of the pool was never monitored nor had enough chairs. There was no real entertainment - the bank closed when the teller felt like he wanted a break. The hotel store had enough room for one customer at at time and had little merchandise. As privilege customers, we were entitled to premium drinks but were never offered any - the bars had no coke to make drinks . The pools were missing tiles. The one redeeming feature of the hotel is Alberto our privilege host. This young man is the most accommodating pleasant helpful and genuine person. The hotel needs to make sure to keep him!!!!!!

The hotel service, and the room, was very good. The SUNWING REP WAS VERY ARROGANT AND NOT HELPFUL AT ALL,!! he told us outright if we didn't tip we wouldn't get any service, and he didn't give us a chance to tip him, he wouldn't any questions for us.For that reason I would hesitate to book with sun-wing again, The bell boys on the other hand were very helpful they got us a private excursion, and helped with anything we needed. "they deserved more than a tip". I would recommend the hotel for the staff but take a different tour company. The beach was OK, but no snorkeling and not very appealing.

Ocean Casa Del Mar in Cayo Santa Maria February 28th to March 6th was where we spent our vacation. The hotel was very very good and so is the room in the service we were impressed with the quality of service that we received from both dining staff and bus boys and all those that have anything to do with us we're more than Pleasant and helpful the beaches were beautiful. We would recommend this location to our friends for future getaway.

Just returned from our 2 week vacation at Ocean Casa Del Mar. This was our second time there and we enjoyed it just as much as the first time. The staff are great, the rooms are clean and spacious and the food was the best we’ve had in Cuba yet! We were in building 6 and were right in the middle of the walkway to the beach, the pool and snack bar, the towel exchange, and a very short walk from the buffet and lobby. The beach is amazing and one of the best we’ve been to. The lunch time bbq at the beach is also fantastic. We got an amazing price on our trip and we were extremely happy with it. We’ll definitely be going back again!

We all were very satisfied: the rooms, the food, the drinks, the pool area, the beach, everything in short reach, the people who work there are awesome. all good. The service from Tripcentral was very good too. Thanks it made our holiday great.

This is our second trip to oceans! We did 2 weeks this year... we can’t say enough about the beach! So clean! a very well laid out resort. Very large, lots of walking but easy to get around. No complaints about the food. Staff are wonderful always there to fulfill your needs. Rooms are clean and fresh smelling but the beds and pillows need an up grade. Great bang for your buck. We would return. The catamaran trip was also fantastic!

I will start with the positive . Excellent beach, great hospitality, clean room, friendly staff & good entertainment. The negative, no spoons, no vino blanco, only cola for mix at some of the bars. CAUTION when swimming at the beach found broken plates near shore in the water found while snorkelling. In all typical Cuba vacation, can’t beat the weather.

The room was spacious, poolside amazing, place spots to have a drink or a meal . Beautiful beach . People all nice and very helpful. There was a lot of food, big choice off fish, many fruits and vegetables

My daughter and I really enjoyed our time at Ocean Casa del Mar. Staff were wonderful and tried hard to make our stay happy and comfortable. The beach crew is amazing! Kudos to the beach bar staff and beach grill cooks! The front desk and customer service staff were exceptional and took care of all our needs and special requests. The beach is simply gorgeous! We didn’t spend much time at the pool but there was daily entertainment as well as music and animation. Would definitely go back. Our room could use a little updating but it was exceptionally clean! Worth upgrading to Ocean View.

Everything was really good we loved our stay but, one thing that i didn’t like was our room phone didn’t work and i told them they didn’t fix it n told me to complain about it to my travel agent and the wifi was limited

First off, we are not all-inclusive people. We went to one in Punta Canta about 12 years ago, Dreams in Cabo for a wedding in 2016 and before that visited a kid-friendly resort in Jamaica called FDR for 6+ years back in 1999. We went away in February because both of our kids were in uni and had Reading Week. After I had decided on this trip I then realized it was a very expensive time to travel south. I picked Cuba because it was economical, and I chose Ocean Casa del Mar for its beaches. We had always been told the food was not great at Cuba resorts, but we figured everyone has different expectations and we were there for family time and relaxing on the beach. Although we had read up on Cuba, we were not prepared for needing to bring cash. All other trips we have taken, we have been able to order the country’s currency ahead of time and bring it with us. We thought once we got there, our credit card, plus an ATM would suffice. I don’t need to get into detail, but between the 4 of us, we had absolutely no cash until we were able to exchange at the hotel “bank” after 1pm the following day, and the exchange included a hefty service charge. SO BRING CASH! We arrived at night and in typical resort hotel style, one of our 2 rooms could not be found. Luckily they had no problem finding us a room, but they were in separate buildings. We were told to come back in the morning and they would try to get our rooms closer together. We were pleasantly relocated to the same building and floor. Many people said to choose at minimum a 5-star hotel in Cuba. This was a very tired hotel. Horrible pillows (and they had a musty smell), the drawers did not work well and the patio door almost took my back out every time I had to open it. We were in multiple rooms, since we had 2 and moved from buildings 2 & 8 to building 1. Eight was considered a “privilege” building because it was the closest to the beach, but since the beach was not really visible from the resort, that didn’t mean much. We expected a little more — especially when our towels would not be exchanged for fresh ones — even when left on the bathroom floor. That really grossed me out because we would use our towels after showering to wring out our bathing suits and stuff. Even when we dialled “5” for housekeeping (like we were told to do if we needed anything), nothing showed up. Even though they didn’t change our sheets daily (I don’t mind that), please change the towels! Once my daughter asked for clean ones as we were leaving our rooms. The room had been cleaned, but the towels were wet. He basically took their wet towels went around the corner, refolded them and gave them back. If you aren’t going to change towels daily, just let us know, and we will hang them up to dry. We were each given a beach towel in our rooms to be exchanged for clean ones. I like that idea in terms of conservation, and people being less likely to claim beach chairs with towels and never come back, but the cabana where they were stored was either closed or didn’t have clean ones, so we didn’t really get to exchange those much either. I’m sure most resorts have that problem with beach towels. As stately earlier, the beaches are beautiful. You had to get out to the beach or pool area early to secure your spot, and quite a few of the beach chairs were cracked or broken. Why not remove them? There was a good selection of free, non-motorized water equipment like paddle boats, kayaks and hover cats and the marina staff were awesome. Food & drinks. Let’s start with the drinks. We found one really lovely waitress who remembered our drinks from the night before. She came over as soon as we sat down and asked us if we wanted them again! In general, we found going up to the bar to ask for a drink other than beer was a crap shoot. There were cocktail menus everywhere, yet other than the one night of true mojitos, (I was told no to a mojito the first night we got there) anytime I asked for a specific drink, they basically made what they wanted and gave it to you. I understand that some ingredients might not be available, I’m no diva, but one time we went up to the bar, asked for 3 different drinks, and all received the same type of drink! They ran out of white wine and cola while we were there. After a few days of drinking stuff I didn’t ask for, and didn’t enjoy, I stopped drinking during the day and just had red wine at dinner. The food — we were warned, multiple times, but we thought people exaggerated. I realize they are limited in variety, but I found the buffets extremely wasteful, repetitive & slightly bland. We went into Remedios one day and had a wonderful meal. So we know there is the possibility of good food, it just isn’t at the resorts? Mike’s Cafe had great coffee and my son loved their iced Cuban coffee. We hired a wonderful taxi driver named Eduardo to take us into Remedios for the day. He was our own private tour guide, giving us little history lessons along the way. He seemed to know everyone and took us to the Church of San Juan Bautista where we were given a tour by a very proud & funny church administrator. We went to the open air market, our son decided to get a haircut at the local barber and we had a lovely shrimp lunch at an old hotel. The staff were a range of really helpful & kind, to indifferent. The staff in the buffet area were wonderful, always making sure we had enough to eat & drink. The second day of being seated by the same waitress, I was greeted with a kiss! One waiter always shook our hands. The kindness & hospitality of the majority of the staff definitely balanced the scales, but I really did not like feeling obliged to tip for everything. You could tell some staff just expected it. Again the all-inclusives we had been to in the past we would tip our room staff and tipped for things done beyond the ordinary. There were shows every night and although we did not hang out by the pool during the day or by the main beach bar, the entertainment staff seemed really into making sure people were having a good time. I am back home and reading through reviews of people who were there at the same time as we were, and of people who have been to Cuba multiple times —and we have very different sometimes polar views. In the end it boils down to what you consider important and what you don’t. So I have tried to give a fair review of our experience, so those reading can decide for themselves. Hope this helps.

Really nice room and bathroom,dining room was great meal was not always great. Swimming pool was awesome. It was far from the airport two hours on the bus. The ocean was amazing. It’s a big resort, we walk a lots . The personals was very nice. The foodmenu of the excursion wasn’t exactly the same. It was disappointing salmon instead of lobster.

Our first time in Cuba, and first all inclusive. Resort was beautiful, clean, and had amazing friendly staff for the most part. GreT pools, beach. Could use a few more chairs at the beach. Avoid a la carte restaurants. These were a big disappointment. At the buffet stick to hot food stations where they cook it while you wait. These were much better than the main buffet selections. Loved Mikes coffee shop. Enjoyed cappuccino 24/7.

Its a nice and very typical Cuba experience. A little worn down resort, service is only good when you tip well and overall hotel layout is a bit weird. If you are looking for a "quick and dirty" vacation option, that's your place. I would suggest adding a bit more money and going to Ocean by H10 in Cancun - a much superior place!

This resort was beautiful. The rooms and everywhere actually was super clean. The staff were so friendly. The food....well I know you don't go to Cuba for the food, that being said it wasn't wonderful. It wasn't bad. I feel like they do the best with what they have and they are having trouble getting many items that I feel like they were getting years ago when I was there. So I do recommend this hotel as I feel it's not a hotel problem. Beaches are beautiful .

We had an amazing, relaxing stay at Ocean casa del mar. The staff were very friendly, the food was great and the atmosphere was wonderful! We can honestly say that we were a bit sad leaving to go back home. We will definitely be returning in the near future!

It's an average Cuban hotel, with average food, the snack bar isn't as good as we were hoping. The staff is awesome, they definitely made our time enjoyable there. The entertainment crew could be a lot better, they weren't as engaging as we were used to in the past at different resorts.

Overall this resort was ok in terms of the service provided and the cleanliness of the resort. The people were amazing, especially at the pool bar and beaches. The resort isn’t directly on the beach, there is about a 3-5 minute walk from the pool to the beach. The area in between wasn’t that clean or up-kept very well. It was very hard to obtain clean beach towels as the hut was barely open or there was no one working. The food wasn’t the best, but that’s Cuba! Overall, I’d say if you book with this hotel and have minimal expectations you’ll be ok!

Overall, this resort was what I expected for the price in Cuba. Most staff was nice, however very lazy when asked any questions/for something. Shoutout to the pool bar staff and cleaning staff, they were great. The beach was beautiful, however most beach chairs were broken. The rooms were great- clean every day, well air conditioned, very nice. Biggest complaint would be the food. My entire group of 8 were sick almost the entire week. Would not return to this resort, but would return to Cuba.

Best part of my trip was catching a giant fish during one of the excursions. Staff were amazing and funny but good luck trying to change your beach towel. Food was awful unless you get it made for you at the grills. Slept terrible on paper thin pillows

During our 7 day stay our Rooms were spacious and kept clean. The housekeeping staff were friendly and helpful. The bar staff and waiters were incredibly friendly and made you feel at home. They became your family by the end of your stay! Beach and pools were beautiful. However for a 4 year old resort it was almost impossible to get clean beach towels as no one was ever working at the stand. Many of the women’s bathroom doors wouldn’t lock. Food was bellow average throughout our stay.

Very happy with hotel, service and food. Overall great value and would return to this hotel. Location on beach is excellent. Hotel needs some repairs to pool areas and walkways to beach. But they were working on the walkway while I was there.

the resort was really nice the food was amazing pools and beaches where really nice a kept up nice the room need some improvement and the cleaning of the rooms could be better (dust and cob webs in the corners of the walls mold spots on the window coverings)

We liked everything mostly my boy with autism was happy no stress Was great food was good hotel was clean .beach is beautiful would diffently go there again. The service was very quick and they were all friendly.The entrainment was very good.My son really enjoyed the shows every night.The staff is all very good.The pools were nice clean.

We went to Ocean Casa Del Mar as family of four ( 2 adults, 2 kids) and we had 2 separate rooms on 1st floor.We asked for 2 joint rooms and they give us next day on 2nd floor with ocean view, without paying extra money.Very nice of them.We stayed in building #12....very close to the beach, pool, snack bar.It was very convenient for us, specialy if you traveling with kids (5 and 11 years old).Room overly was good except for water around toilet ( they was trying to fix, but was bigger issue and they need to order some parts), but it was not that big problem and we used towels exchanged daily to keep it dry. My suggestion is to wash decorative pillows and bed covers. Rooms were cleaned daily and also if needed towels were replaced. Food was good, especially in buffet big variety of food.We eat a lot of fresh cooked fish, mussels, kids enjoyed pancakes and morning time we had omelets. We have eat a lot of vegetables, fruits, really a lot things to chose. Waitress are very friendly.Every one made feel us special.They have good manier.Very friendly stuff and very helpful, even some of them speak only Spanish, but still like to help. We went to two restaurants (Neptun and Origami), food was good, but my suggestion is that if you traveling with kids Buffet is better idea. We also get extra restaurant "Privilege " when I had birthday and we can enjoy cake and I had good stake. Sometimes we have eat on the beach and BBQ chicken was really good and tasty. I have try variety of drinks.Coffy is there very good, specially on lobby level.Every evening was entertainment, so amazing Michael Jackson show. One day we went to kids pool and there were entertainment guys.It was a lot of laughs.During our stay Jan.27-Feb.1st 2020 weather was so amazing and aloud us to enjoy our stay in Ocean Casa Del Mar. I have rented for 3 days scouter and was able to go outside for ride from resort. For additional price is possible to book everyday many excursions ( catamaran, jeap saffari, swim with delphines). Beach is not so far 100-150m, very clean and sand and ocean are amazing. Kids enjoyed beach the most and also pool. Near is also market where I have bought many stuff. We made new friends and exchanged numbers. I definitely recomend this resort and will be happy to return there next time, this time for 2 weeks.

We spent two weeks at the resort. Food was very good, our room was kept spotless, grounds were pretty. The pool was great...the beach even better. We enjoyed a few shows...sometimes we were in bed early tuckered out from all that sun! Service was excellent. We will return!

I have visited Cuba a few times in the past I can say that this resort is by far the best one I’ve had the pleasure to stay at. The resort is beautiful, well kept and the staff are hard working and go above and beyond. Well worth it

Very clean ressort nice staff and super animationThe buffet was excellente as thé à la carte restaurants Very peaceful and nicely dividende The beach is awsome Would go back any time.. Notre to expensif good value

We were a group of 6 friends and I would say we all had a pretty good experience. Myself and my partner were satisfied with the service, however, one of our friends didn't get as lucky. They did not get water bottles every day and did not have hot water in the shower. Water is very valuable at the resort... If you ask for another water bottle, 90% of the time they would say no... Which was a problem for another friend because they drink a lot of water normally. Everything was either hit or miss. The restaurants were ok, the best was the Italian one, the others had similar dishes to what they served at the buffet. The best part was the beach, however we only had two hot days out of four, and the pool water was freezing cold so we got a bit bored when it was too cold and rainy for the beach, we brought some games though which kept us occupied. Even though there was no disco there was still night life which was a pleasant surprise. Although we figured out that the night life was actually an advertisement with promoters trying to get you to go to some unknown club off of the resort which was sort of ghetto. Tipping was not expected but we had fun doing so because the workers were truly grateful and gave excellent service if you gave them anything. Another great thing was the coffee bar, they had a huge menu of delicious coffee drinks with and without alcohol. Going with Air Transat was great too, they gave really good recommendations of other things to do and answered all of our questions easily. We all did not expect much, because that's just Cuba. If you want a five star experience don't go to Cuba lol. But compared to another resort we have been to in the past, I would say the food wasn't as good but the beach was very nice.

We went as a group of 16. 6 families with a bunch of kids. When we got there it all looked fine until we got to the room. The back sliding doors look like they were all broken into and they would not lock. not just for us but every single room was like that. And we were facing the ocean and there was all jungle behind us so anyone could of came in at night or anytime. 5 out of 6 rooms the showers wer flooding the whole bathroom 2 rooms ac not working. So we went to complain and they put us in a small room with a guy 2 min later we were surrounded by 4 security guards and they said if we dont stop complaining we would have to pack and leave. Anyways we calmed down a bit and we asked the manager if he would feel safe leaving his kids in these rooms and he said absolutely not while smiling at us like we were idiots. So we apologized and said we we will wait for sunwing representative in the morning and speak with her. So next day we found her and told her everything and she said she will fix it all and upgrade us to privileged rooms and set us up with a private dinner to kinda apologize for the manager attitude which his name is Felix Mercedes i belive. So we moved to privileged rooms wich was even worse once again the back doors facing the bushes would not locked and look like they we all prayed open. Bathtubs insted of showers wich was a nightmare to bathe in no handle for shower head and tubs leaked.one of the safes didn't have a door at all. Door cards don't even bother runing up and reprogramming which we did over 17 times i had to clime trough the bush and on the balcony wich was only 5 or 6 ft up and go trough the sliding door wich didn't lock did that about 10 times and after that i just had to steal batteries from someone elses door because thye refused to change them so bring batteries. There is so much stuff wrong with this place the worst is that staff just don't care the resort is 4 years old anything u touch is falling apart. One day we got half a rool of toilet paper for a family of 4 and no water. Seen the maid in hallway asked for water shes says 2 dollars so bring water too and keep your kids safe every corner of the pool is missing plastic safety cover. Little girl feel in scrathed her foot pretty bad. Absolutely no care for basic human necessity. Bathrooms have no toilet paper the hand drying fan was ripped out dangling with wires exposed from day one and was same when we left. So if you care for your family's safety i would definitely not go to this place it sucks i can't post photos here but will definitely post on google.

Had a great time very relaxing and also the food was ok not the best but it was still a nice time around the people where very nice and the beach was very beautiful we have stay for a week and the shows were super amazing and it was very nice to be in the sun it was amazing

Hotel grounds were amazing. Our first room was fine other than the tub didn’t have a working shower sprayer. Resort took days to move us to a new room. As a result my friend slipped and fell and injured herself. That finally got us a new room. Our second room had a shower which was much better. Other than that we had a great time and enjoyed every minute. Beautiful resort, great food surprisingly and friendly staff.

So let’s start with the good... The Beach and the ocean - our of this world, the water is crystal clear with soothing waves and the beach is soft with plenty of cabanas, umbrellas and loungers The staff (except the front desk staff) - but our housekeeper David was so nice and friendly and made fun towel sculptures using the kids’ hats and shoes to make them laugh! The kids club staff are so kind and warm and truly love children! The waitstaff at the resort are so upbeat and friendly and really go out of their way to help and accommodate! Now for the not so good... The food... the Italian restaurant Limoncello is pretty decent, but the buffet.... I don’t know why the food is soooo bad - they have the ingredients but their menu needs work - the best food though is the BBQ at the beach everyday at lunch The front desk staff - not good! Every single one of them was rude and standoffish during our stay - about everything - we asked for directions to a restaurant at the resort and got an eye roll, my husband asked for change and got told off as to why he didn’t get change when the bank was open earlier in the day... The key to enjoying this resort is adjusted expectations- it is NOT a 5 star resort but it is a nice place to spend a vacation on a budget - also it is a VERY long ride from/ to the airport, so make sure you use the bathroom before getting on the bus ;) PS bring bug spray for mosquitoes and if you like to sit on the balcony at night a citronella candle couldn’t hurt!

Warm, nice, good customer service, good vibe, nice food and drinks, the hôtel and the area is secured, the rooms are clean and big, food and drinks available for everyone at anytime, respectful staff, nice beach

We just got back from this resort and had a horrible experience. Rooms were dirty, stained sheets and chairs, door locks not working properly, room ceiling leaking, drain over flowing. We changed rooms after two days of fighting with management. Not much variety at the buffet and long waits to get service. I wouldn’t recommend this place to anyone.

The hotel was nice the beach and pool were nice the food was terrible when we got to our room there was no water or coffee and the mini bar was empty we did not get water coffee beer till six pm the next day we will never go back

Its a very clean and nice small resort with lots of activists and fun ..and very beautiful beach plus the snack bar has a very good chicken and fish bbq.the only Thing that I was not satisfied was the shower, we had a third floor ocean view room and the water pressure was almost nothing . The food wasn’t the best you would most likely will find something you will like. They have 5 different restaurant that you can book them if you get tired of buffet restaurant..Thanks for the entertainment team 👏🏻

this hotel is big and nice, the staff is great the pools are nice and clean. There is some problems with the hotel cleaning staff need to learn how to clean the rooms properly, not enough chairs anywhere in the resort at the beach loads of pagottas but no chairs to sit in, not enough chairs at the beach. We went for New Years spent a lot of money which I can say was not really worth it. The hotel new how many people were there for that time and only gave out about 100 hats and stuff for new years and not enough seating for the bands. It would be a great resort if they upgrade the things wrong. Half the time no beach towels or towels in room/

Stayed @ Casa Del Mar for 7 days for NewYear 2019. Needs a bit of tlc but overall, we were very satisfied (as per Cuba standards). Grounds were impeccable and room was clean and absolutely no mouldy smell (as requested, we were on the 3rd floor). The biggest complain is that because the hotel was fully booked, line ups (buffet, reservation, front desk, etc...) were awful... 30 minutes for an omelet isn't acceptable; even for Cuba standards. In my opinion, the hotel doesn't have the necessary facilities to accomodate the amount of ppl when it's fully booked. Food... could always find something but no variety and few fruits and fresh veggies however, excellent lobster dinner on NewYearsEve and restaurants were much better. Overall, a very pleasant stay!

The Good: The beach is beautiful. Crystal clear water and powder white sand. There are many lovely staff at the resort who are helpful and hardworking. The lobby is nice and Mike's Coffee is great! There are classic cars willing to take you around and a flea market in walking distance. The evening shows are entertaining The Bad: Cuba has gotten worse in regards to resources and imports. The food is worse than before: the same thing each day, canned vegetables and tasteless meals. The a la cartes serve the same thing as the buffet! The Ugly: The resort overbooked and there were never any chairs at the beach or pool. We had to lay on the ground. The buffet was like the Hunger Games as people lined up and ran for the food. We had an issue with cockroaches in our room, no water bottles, dirty towels and my ring went missing. We both got ill and even after begging for a change and getting an upgrade, none of our issues were actually resolved. I'm so disappointed in this vacation and I'm never one to complain. This is not a 4.5 star. I've been to many all inclusives. This is 3 star at best

For those of you that have been to Cuba, the constant complaints are food. This is not the case with this hotel. Now I should point out that we stayed one week at the hotel from December 26 – January 2. We had two rooms and people per room. Being that this was peak, there where lines for the egg station, pancake station and waffle station. At lunch and diner, we also had lines. But why the rush? You are on vacation. In addition, for lunch you could also eat at the beach. One beach bar offered Paella with whole BBQ fish, the other offered Chicken, pork and fried fish. Both where excellent. The staff was great. They really worked hard to keep you happy. The rooms where clean. The location is private; no vendors on the beach. The entertainment was fantastic. They could improve on the number of beach and pool chairs but isn’t that the case with every hotel you have visited. Being we where at peak season, we expected that chairs would be limited. The beds could be softer. Finally to put it this review in context, I fly over 100,000 miles/year. Overall, we where very impressed.

facilities, beach, entertainment, were all okay, food ,management was a disaster, the 2 buffet tables were with in 8 feet of the hot food dispensing counter so there was a constant problem moving around the tables with the lines for hot food, the dining room was large but the service area was squeezed into one corner, 5 our of 6 days there were no eggs on the breakfast buffet, on 2 occasions i asked for eggs and got on one day tray of scrambled eggs and boiled eggs, the next day only boiled eggs. but they had large bowls of red and green maraschino cherries, the snack bar ran out of ketchup on the 3rd day and on leaving we went at 515 to the open snack bar but they had not eggs only chicken or fish, so we went to the other snack bar for sandwiches but of course they had none so we had no breakfast that day. lunch and dinner usually had one meat dish and 4 to 5 fish dishes in the buffet, hard papaya, pale pink guava, mostly green tomatoes , etc. We have been to 9 resorts in Cuba and for sure will not return to this one, the one a few doors down, Starfish at 3 stars was much better

It was the worst place to go to. Food was awful, pools were dangerous , my kids cut their feet inside the pool because of all the broken glass in the pool. rooms were not that clean and we had a rat in our room and no one would come and take it out for us, called customer service many times and they would hang up on us, eventually got a hold of them and said that someone would come and no one showed up. I can go on and on talking about the resort but i'll leave it at that...Worst vacation EVER!!!!

Liked the food and the people were helpful. When we needed help with something they helped out. Amazing guys !!! Thanks guys for everything. From food , service to helping us out when there was a cockroach in our room! Thank u!

This was my first ever trip to Cuba, so there was a lot I didn’t prepare for. My advice to anyone travelling for the first time is to find a reliable person who is going to tell you everything you need before you go. With that being said, the hotel staff were more than willing to help me in any was that they could, they went above and beyond to make sure i felt like royalty. The beach was so amazing and beautiful. The pools were never overcrowded and you never had to wait long for a drink no matter how many people were at the bar. The hotel rooms have powerful air conditioning, a huge walk in shower, and the maid make the bed in a fun and unique new way everyday. Thank you to everyone at Ocean Casa Del Mar. thank you especially, Alberto Aleman Dominguez, this man is like a superhero, he made sure none of us went without anything and is an absolute sweetheart.

We returned him from this resort Dec 13 it was a fantastic place for our family vacation. The grounds and hotel are kept in excellent shape. All the staff were fantastic from the groundskeepers to the hotel management. The etertainment team was exceptional. I will be visiting this resort again and Its highly recommended others do too. A big thank you to Yamila for everything you done for my family and our stay at the resort. Leonardo Garcia Perez for taking your time out to making our vacation special. Our maid Yakimi for keeping our room so clean

Nice staff and huge land . The resort is very big and spacious. The beach is very long, great for walks. There is very little algea. However, there is lots of garbage laying around , broken chairs along the whole beach . Nobody seems To be cleaning up. The rooms are simple and clean. The eating area is fine. The food selection is very simple and missing breakfast items. Bread was stale and fruit loops was only choice of cereal. Not good for adults or children. I am lactose intolerant and cannot eat gluten , and there were no other choices or substitute. At buffet, we had very similar choices for breakfast, lunch and supper. Lacked variety. À la carte restaurant were good. Ambiance was decent. Not too loud making it a quiet vacation. Be aware of deffective / demagnetized room cards. We had to go To reception 3 times To get new cards.

The food options were not the greatest, not much for people with intolerances and I got sick. They gave us keys that didn’t work three times in a row our first night. Other than those things but was a lovely peaceful stay.

The food was amazing! Staff was great! Only 1 option for 24 hr food, if youre hungry. Had to chase down for bottles of water in the rooms. Beach was nice. More of a relaxing resort, not recommended if you want to party at all. Would definitely go back to Cuba, trying a different reaort next time.

The good: The beach was stunning. Beach chairs were hard to find most days but luckily I brought our own. The staff amazing. Pool bar staff were incredible and snack bar staff were lovely too. The bad: food was the worst I have ever had in Cuba. Weekend maids did nothing but hide in corners on their phones. No towels. And I got a chemical burn from the pool. Beach bar was run by mostly women which is fantastic. Used to only be men who could bar tend in Cuba. However they were also on their phones too much and rude when you wanted a drink. Mikes cafe had amazing coffee but most staff there acted like you were bothering them until you gave attitude back. Bus ride was way too long and they offered too many beer to the young kids on the bus, causing us to stop for “pee” breaks several times. I won’t be back.

Good food, attentive and friendly staff, great entertainment. Everything is close in the central building: buffet/dining restaurant, bar, coffee bar, main lobby/lounge, reception, a la carte restaurants, gym, pool table, theatre etc

It was one of the nicer resorts for Cuba but for it only being a couple of years old it could use a little TLC especially the lights along the paths. There were also a couple of days when the lights were out in our hallways. This is a safety issue which we advised the front desk and our Transat rep but not much was done. I believe they were short lightbulbs. I understand they only get supplies once a week. We were there at the end of November 2019 so I am hopeful it is fixed. The employees as always were very nice and appreciative for the tips and items we brought from home for them. Some of the items are very difficult for them to get even if they have the money. The Transat rep was amazing and very friendly. Just be aware that Cuba is in the process of changing their currency so do not buy too much. The rep told us of the money changing and to ensure we changed it back to Canadian before we left Cuba. She forgot to tell us to change it before you leave the hotel the duty free at the airport will not accept it and you will have to stand in line to do this after you get your boarding pass so save yourself the headache and do this before you leave the hotel. The beach and sun was great but to my friends disappointment they ran out of red wine half way through the week. Loved Mike's cafe. If you want to bring some items from home I suggest tooth paste, tooth bush, shampoo, soaps, sanitary napkins and tampons, fishing line, leaders, hooks and school supplies. Overall we had a great time and have been to Cuba many many times love the people

Beautiful resort. Although it's huge everything was practically perfect. The rooms were cleaned every day, they also change towels and bed sheets daily. The staff was very nice and helpful. There were variety of food to take from the buffet restaurant and they were bringing things accordingly to the needs. Every thing was nicely and esthetically served. My husband only complained about the pork and beef that it was not very juicy. The highlight of the trip was the catamaran excursion and swimming with the dolphins which I would recommend. The dolphins were kept in ethical enclosures out at sea. I also enjoyed the daily evening entertainment. The actors were amazing.

We had an issue the first night upon arrival where there were no lights outside on the cobblestone to get to our room and this was reported but never fixed all week. Luckily, we found a shortcut and had a flashlight on our phone that we used to walk in the dark until almost to the front lobby. The 3rd night before our departure, the hotel ran out of red wine. For two nights, we had no lights in our hallway on the 3rd floor but the 1st and 2nd floor HD lights so it was reported to our Air Transat rep and it was repaired. The one beach snack bar was not open for the full 7 days of our trip so we only went once to the other snack bar but they ran out of plates and we had to wait for someone to walk on the beach and get more and they were just cleaned under running water, we did not see any soap being used. They should use paper or cardboard plates for the beach. Our rep was wonderful and made sure our room safe and air conditioning worked, which they did. We had a few burnt out lightbulbs and when I asked the housekeeper about it, she took one out a nearby table lamp and replaced it. I reported the balcony light being out all week but it never got changed. They might have had a shortage of light bulbs but we made do. There was seaweed on the beach and they had a sign saying they do not clean it up as they let Mother Nature take care of it. Overall, it was a great vacation with great sunshine and no rain all week.

I found the staff on the resort very friendly and hospitable .. the few minor concerns that we raised were addressed very quickly . The food was plentiful , lots of variety to choose from ; although they ran out of red wine mid way through the week 😐 The facilities in the resort itself ; rooms , lobby area , etc were kept very tidy . The weather was perfect , great week👍🏼

My g/f and I were here for a week in November. The resort was well kept, the beach was beautiful. The food is like anywhere in Cuba, not fantastic but we always found something to eat so that wasn't a big issue. What made the trip great was the staff, everyone from the maids to the bartenders to the serving staff, all very welcoming and kind. We would definitely recommend this resort to others.

If you want to lose weight...come here...food is repetitive with limited selection even by Cuban standards.... first in line at dinner...and the food which should have been hot was cold! Coffee maker is great to have in your room...too bad there was no coffee available to put in it(I gave up after 3 requests) Minibar....not stocked... apparently there was "a problem at the factory".... Lol... apparently the white wine, beer, pop and towel factory must have been on strike as well! Rooms not properly cleaned. Beware using resort store...billed on 2 separate credit cards despite paying cash for purchase as I was told the POS terminal did not accept both of my cards. Pros Grounds are very well kept Gardener was very pleasant and friendly as was the pool bar staff and generally all employees (except front desk) Beach was nice, however only 1 of 3 beach bars were ever opened(oops my wife made me add that) Conclusion Yes it's Cuba.... however there's no excuse why minimal quality standards cannot be met! To Management: Don't promote what you cannot provide!

A Great Hotel very Modern, and Clean all over the Room to Great food very Nice Swimming pools, the Staff was very Friendly! and Beaches just Amazing the Beach Bar the drinks and the Food at the Beach!

This resort is spectacular, beautiful beaches, great staff, stunning views. Staff went out of their way to please. Rooms are clean, fresh towels and Beach towels in the room. Food was good. Typical for Cuba.

This resort was beautiful, a lot bigger than I was expecting, grounds was well maintained, Rooms were clean and adequately sized , however the beds could use a bit of upgrading in the comfort department. Grounds very scenic, & extremely spacious. Beach front was great lots of real estate to lounge on. The condo hotel concept I found to be unique. Dinning and lounge area’s were more than adequate, staff was pleasant and courteous, room service was great. Nightly entertainment was good, but limited, could use a bit more variety. For somewhere to relax, unwind, quiet & peaceful it’s a 10. For an all inclusive I’d say they delivered. 24 hour bar & 24 hour snack restaurant - breakfast, Lunch & Dinner. Yes we are going again this time for a longer stay. Word of advice-Get the all inclusive, book all excursion B4 U arrive, otherwise, it will cost U more, because they seriously over inflate there $ by almost 37%. If U don't need to spend Dont. Tip in your own currency Don't convert otherwise U lose.

We had a great time. The service at this resort was way beyond expectations from the chamber boy who cleaned our room to the waiters at the bars and buffets. Everything at the resort was really clean and well maintained. The pools were beautiful and the beach amazing. Plan to return as soon as feasible.

We had a great time, stayed from Nov 4 to Nov 11. We were lucky we had a good weather, no rain, just the last day was windy, big waves but the water was still very warm. The beach is breathtaking, we enjoy it so much! Food is good, big variety of fish, cheese, meat, bakery. Room is big and everything working, we always had hot water, no problem. The only thing the doors we couldn't open or close, but it's not a big deal, we kept patio door always closed and closet door always open. Beautiful very relaxing lobby, nice cafeteria near the lobby with big selection of coffee and hot chocolate. NO MOSQUITOES! Amazing service! The best service I've ever had in Cuba! Very friendly hardworking people, don't even expect tips, ones I had to run behind to give it! Night shows are OK. Wi-Fi working good, 1 hour free per day. Couple things I would improve: 1. Air Conditioning in the buffet, never working, only on the first day was on; very hard to stay without in this hot weather. 2. On the beach, on the bottom of the roof shade you can badly hit your head by nails, be very careful, I hope it will be fixed soon! 3 The bridge to the beach is about to break down, we just try to avoid it, getting to/out the beach from the side, but one day they have to change it no way! 4. Bus service, panoramic double deck, is unacceptable! No schedule, they always say it's coming every 40-45 min. We were waiting 2 hours! On the way back, after 3 hours of waiting, it's never show up, we had to take taxi. Hotel receptionist told us it's not their business but it makes our stay, they should differently do something with this. 5. Ice cream station was opened only once in 7 days! I would build small beach restaurant special for lunch, they do very tasty shrimps grill, chicken and sea food but no place to sit down! Any way, we enjoyed our stay, and big thank you to everyone who work hard to make our vacation unforgettable!

This was my 14th time to Cuba...and unfortunately the worst experience. Let me start by saying that I LOVE Cuba, and typically I can't say enough about the staff, the food and the property but this time was different. My friend and I traveled in October 2019. It was low season so we were aware that a pool, a la carte restaurant and number of buildings would be closed. There were supposedly only 200 guests at the resort. I'll start with the positives...a la carte dining was VERY good. Food was tasty and well presented. The servers in the a la carte were excellent. My only complaint would be that it was always in the same restaurant with the theme changing each night. I have never experienced that before. The rooms were clean and made up consistently. The mini bar, however was not restocked each day. We were given 2 beer in bottles which we could not open. I have never encountered beer not in easy accessible cans. A staff member delivering beer and pop did open a bottle for us, by using the edge of the dresser, but that beer was never replaced the rest of the week...neither was the pop consumed. We found the staff unfriendly. We had a waitress in the pool snack bar "roll her eyes" at us when we asked if breakfast was still being served 30mins before lunch service started. We then waited and order lunch when she said no. Sandwiches that we were served were on saucers with only a few french fries...when we asked for more fries we again received another eye roll. We wouldn't have minded too much, however the Cuban tourists staying at the hotel were served meals on full size plates. The one pool that was open has very dirty. Murky water. Tons of missing tiles. Debris floating in the water. Not once, all week, was there ever anyone cleaning the pool. As a pool owner I found this troubling. There was also a lid missing from a floor drain, in the shallow end, which was a potential serious accident/ankle turning issue. Lastly, was the Lobby bar staff...Cubans were always served first. Bar staff seldom smiled and nor made eye contact when taking orders, even though we were tipping them. The pool bar staff was very good, however. Sadly, as a travel agent, I would never recommend and Ocean property and will never return to this resort. I have always had good experiences with Melia and Iberostar.

This is the 2nd time we have stayed at this Beautiful resort. Everything was great. Service was great, people were lovely and the food was good. I love Cayo Santa Maria the beaches are so beautiful. We look forward to returning again. Thank you to all the wonderful staff who make this resort one of a kind

i have to say the hotel is nice but miss maintenance. The pool was green all week damage with weed they didn't do nothing. The path to the beach everyday was one more damage plank at the end of week was dangerous. Service by leidy at the buffet and rachel lobby make our vacation more plesant thank to them. Beach amazing and pleny of palapas so was convenient.I will not go back i still enjoy the week and will not refer my costumers or friends to go there

At first, our trip was frustrating. We kept getting locked out of the room, missed our AirTransat rep meeting because we were told to go at 9:30, but at that time it was in French so we were told to go the next day. We didnt know until day 3 that you have to book a la carte restaurants between 9-10am only. We werent enjoying ourselves until Osiris the manager stepped in and turned things around to make our stay much better. He wanted to make sure we were happy at all times. He surprised us with a nice bottle of wine sent to our room. When we were having our anniversary dinner he came personally to say Happy Anniversary to us. After our dinner we went to our room and found that he had arranged for them to decorate our room with rose petals, ran us a romantic bubble bath, left some gifts and flowers and desserts for us as well. That was so nice. The wait staff was very wonderful. Hector, Leo and Hilda go above and beyond. Wonderful people. The beach was the best beach Ive ever been too. So beautiful, clear and such warm water. The down side for me was the food wasnt very different day to day, but breakfast was my favorite meal. Get the lobster dinner! For $20, they will charge it to your room. Its delicious.

At first, our trip was frustrating. We kept getting locked out of the room, missed our AirTransat rep meeting because we were told to go at 9:30, but at that time it was in French so we were told to go the next day. We didnt know until day 3 that you have to book a la carte restaurants between 9-10am only. We werent enjoying ourselves until Osiris the manager stepped in and turned things around to make our stay much better. He wanted to make sure we were happy at all times. He surprised us with a nice bottle of wine sent to our room. When we were having our anniversary dinner he came personally to say Happy Anniversary to us. After our dinner we went to our room and found that he had arranged for them to decorate our room with rose petals, ran us a romantic bubble bath, left some gifts and flowers and desserts for us as well. That was so nice. The wait staff was very wonderful. Hector, Leo and Hilda go above and beyond. Wonderful people. The beach was the best beach Ive ever been too. So beautiful, clear and such warm water. The down side for me was the food wasnt very different day to day, but breakfast was my favorite meal. Get the lobster dinner! For $20, they will charge it to your room. Its delicious.

Though obviously I can’t complain about the weather (45) I can certainly say that this trip was a 75% bust. No issues with flights or delays at all, they all ran smoothly. When we got to the resort though they checked us into the wrong room. We didn’t get in until 10pm so we just went to our room because we have younger kids. The next day they did apologize and put us into our actual room. The refused us pillows because it was Sunday? Don’t ask me what that means. So when I went to the front desk and talked to them they said someone would come by and give us pillows and sheets. The “new” sheets had blood on them. The beds had hair all over it and there were so many stains that we wouldn’t let our kids sit down on the chair. We then paid $200 US dollars to get a room upgrade. The servers were put out when we ordered and I was surprised that about 98% of the staff didn’t speak any English so things didn’t always come across as hoped. If you’re looking for a weight loss program this is your stop. The food was AWFUL!! If you like cappuccino then this is your place. All and all I would look elsewhere.

The hotel is absolutely beautiful just as you see on the website very modern resort. I just wish the food was better. I know Cuba is not know for the food but I have to say this resort was the worst for food. The selection was horrible. As for rooms it was very clean! Do not stay in the privilege section and the don’t have showers ONLY tubs. You can only bath and not shower. Beach was beautiful!! Pool needed to be cleaned which they were not doing.

Traveled Jun 12 -23 via Sunwing. This a fairly new resort rooms and all hotel area are nice. Beach area is great lots white sand and crystal blue water with bar service near. The only problem with beach was 15-20 min walk to nearest washroom and no food service near beach.Restaurants ok not much selection.Buffet was good at breakfast but was daily repeat for lunch and dinner.No pork very limited seafood what they had was gone first 5 min of open They had a beef grill that serve steak like shoe leather. We ended up eating a lot of pasta. Near the end of our 10 day stay we asked if they had pig roast like many other resorts in Cuba. We got a chuckle from what seemed to be management staff. Main bar was managed by Yetzy her and staff fantastic getting to know customers needs keep up the good work Yetzy. Our biggest problem was with Sunwing rescheduling our return flight lost a full day and thanks to some other passengers who notified us of changes 10: 30 pm departure next day turned into a 6:15 am departure plus a stop over in cayo coco.

Hotel resort only customers service not to good only two people working to serve 50 peoples not to quick for service always to busy but my card for my room did not work for 5 time I phone in for help couldn't help me add to go in front my self to fixed it 5 times

The resort is well kept with beautiful gardens, very modern rooms with a spectacular beach!! Staff are very courteous and friendly. We booked with the privilege package, our butler Arley was very attentive to our needs and very friendly. Once Arley found out it was our Anniversary, he made special arrangements for a beautiful dinner for me and my family.

Love staying here. It is very clean and well kept. Gardeners are always outside maintaining the grounds, and they are very friendly. Staff my favourite was Elizabeth and Arley, they always made me feel welcome and made sure my family and i had everything we needed. Front desk though needs work. When you call them they tell you they will come and help no problem but do not show up. Some buildings are more up to date then others. But every room is always clean. On arrival you might not always have your bar fridge stocked i find if you arrive on a later flight, but will always be stocked the next day. Beach is AMAZING!!! if you are a beach person this is one of the most beautiful beaches in the world. Crystal clear and you can go snorkelling in shallow waters and see some pretty cool fish without having to go deep sea diving. Service in the buffet is amazing once you find your server they will make sure to take care of you the rest of the week and will always look out for you. Privilege is also good service. Food is always made fresh and yummy! (Menu consists of mostly eggs) fruit is fresh and so is the juice. All around i love coming to Oceans i’ve now been three times and have no complaints.

hotel staff were friendly and welcoming. Beach was very nice and water beautiful in this resort. There is jelly fish in the water so tourists should keep a supply of vinegar as precautionary treatment with them when visiting beach area. The hotel casa del mar lacks adequate lighting at nights and more importantly no proper cleaning of the floors in the dining areas and oily floors increase the risk of falling . lack of hygiene in public bathrooms and water accumulation was observed on multiple occasions. lack of caution signs on wet floors add to risks of slip and fall for tourists Since there is no medical staff on site ,considering the size of this resort ‘this can be a major issue ! Furthermore, the privilege rooms in 3 buildings have no shower , only bath tub which is set high and again this was identified as s health and safety risk for older age and children . The resort is about 1.5 hour by bus from major city ( santa clara) and this makes it unfavourable in case of an accidental fall!

My boyfriend and I went during off-season in July for a week and loved it there. The staff at the buffet were super sweet and always welcomed us with a smile. Food was surprisingly good. Beaches were close to our rooms and breathtaking - white sand and turquoise waters. Our room was always well cleaned and stocked. AC was nice and strong and the rainfall shower was a definite plus. Overall, we really enjoyed our trip and would most likely go back again.

Before I start this review....know that I usually make the best of any vacation and do not expect resorts in general to be equal to hotels in Canada or the USA. That being said, I would only give this resort a 1 star! I am pretty easy going when problems arise as and make the best of a situation. However, this resort did not deliver on any of the things that was promised. 1. RESORT IN GENERAL - The resort looked great in pictures, however, when we arrived, it appeared run down and I questioned whether it was in fact only 4 years old. Staff indicated that in general, things are not maintained in Cuba making it look old. Walk ways where poorly lite at night, and several common walkways were narrow making it difficult to pass other people on the same path. The grounds in general where dirty with cigarette butts and debris in bushes and gardens. Garbage cans did not get emptied on a daily bases. Shortly after arriving, we learned that half the resort property was closed and not being used. 2. ROOMS - my first room was nice but the shower would not drain so it would flood the floor. Not a big deal, just had to work around that. On my 2nd day, the maid was cleaning and broke the toilet. They could not fix it, so I had to move rooms. As I was rooming with a friend, we needed 2 beds. They could not keep me in the same building and switched me to a king room. I returned to the front desk to explain that would not work. They then moved me to their "privilege" section which I was pleased about. When we got to this room, we only had a bathtub and no shower. Was not overly happy but figured we could deal with it. After unpacking again, we discovered that the patio door would not lock (was on ground level) the safe was broken and the hair dryer did not work. The front desk then moved us again to another building. Once in this room, several of the lights did not work, but at this point, I had moved 3 times and was done wasting my vacation moving rooms. I was with a large group (30 people) and several others also had problems and had to move rooms. Some of the rooms had cock roaches. 2.POOL - The first 2 days of our trip we noticed that the pool area was not being cleaned. I would go to get our seats by the pool and proceed to clean up all the garbage, cups and cigarette butts off the pool deck. I even had to use pool water to wash away the spilled drinks from the night before. When we originally booked, I was excited to see and sit on the "island seating area" across from the swim-up bar in the pictures. Once we got there, this island was water locked, so it never got cleaned. It constantly had garbage and cigarette butts all over it making it unusable. As the week progressed, the cleaning staff did start to clean up the pool deck area (not the island), however, the pool water was not clean. By the end of the trip, I did not feel comfortable getting into the pool water. Being a pool owner myself, this is something I am aware of and will leave it at that. 3. A LA CARTE RESTAURANTS - Because half the resort was closed, it had only 1 a la carte dining option per night. Our package included 8 a la carte dining options with no reservations required. We quickly discovered that because they had closed half the resort, you had to book your a la carte dining and could only get the restaurant they decided to open. Also with only 1 restaurant available each night, several people could not get reservations as there was simply to many guests for only 1 a la carte restaurant. Very disappointed that we could not choice an a la carte, but told where we had to go each night. 4. FOOD - I have been to Cuba before so I was prepared for the food. However, in general, Cuba has a food shortage according to the staff. We never had any fresh salads, potatoes or vegetables. The main vegetable was pumpkin, which I was okay with. This was no fault of the resort from what I can tell. But I did not particular enjoy many meals. 5. BEACH - This area was beautiful and Cuba does have some great beaches. Overall, the staff where lovely and worked hard. There was some communication problems, as many of the staff had little English and did not understand what we wanted. Again, not a big deal, I don't speak Spanish, so no fault on part of the staff. Based on our package and star ratings from TripCentral, this resort did not come close to offering what was presented. I can say I will not be returning to this resort. I feel bad leaving this review, but feel travellers need to be aware of some of the concerns.

I have to the bath roomevery time i take bath in the buffa a lady foll she injure her headand nee becouse the floor was slipery becouse the oily staf falles and they cleane it with water oney no ditergent

The hotel rooms were very clean and have a very nice air conditioning system beautiful bathroom with a very large shower every worker was so nice the bartenders are great the ocean is beautiful there are beautiful plants and trees all around the resort and the freshly cooked food Is amazing and the reservation restraunts are awesome you will love this resort

Hotel was great, hotel employees were always nice and welcoming, food was great and the whole trip was organized to perfection. Location and time of year the trip was booked was perfect, would 100% go again sometime soon

Was hoping for more! Thankfully the company with was the best part. Public area bathrooms never had toilet paper. Had to clean around the pool in mornings for staff did not. When calling in about problems they were not dealt with. Mikes coffee was about the only good in resort. Rooms had a lot of problems...no light bulbs, sliding doors would not lock, toilets breaking. Pool water green by end of day. Made the best of it but would not recommend this resort.

This hotel leaves a lot to be desired! Rooms were basic and clean~ish. Every bed sheet was stained somehow. The shower drains all need to be cleaned, as every shower overflows onto the floor. Many things in each room didn’t work from toilets to light switches... you had to pick your priorities. Didn’t find one patio door that locked?? My food expectations were low with it being Cuba, but it was worse than I expected and that was disappointing. The drinks were great and the staff tried hard. The service was painfully slow, it appears that they need more staff. Someone finally barbecued pork chops and it was the best thing I ate there!!! No vegetables at any time, that was hard for me. Fruit limited and only in the morning.

-Staff is rude not helpful at all . -Rooms are dirty our maid never changed our towels , our mini bar was never stocked it was a hassle just to get bottled water in the room also had the same situation with the toilet paper . We had to move rooms bc we had a cockroach in our room the first night . The pool area was dirty plastic cups everywhere even in the pool no staff was ever bothered to pick anything up . The buffet didn’t have anything selection and was always running out of food. The supposed snack bar they call it only served ham cheese sandwich and they would always run out of the fries . The only good thing about this trip was the beach. Do yourself a favour save your money and go some where else. I will never return to this hotel that’s how bad this experience was.

We enjoyed our stay in this resort but this is not a 5 start resort more like 3/2 star the service was not the greatest we always had to get the waiters attention to be served. We liked the room we stayed in I have to say very clean, the food was very bad in the buffet I have to say we only liked the food that you had to reserve a night before for the restaurants. that had menu. I have to say the beach was amazing in my opinion better then dominican Republic or Mexico. Overall in my opinion this resort is average. Would I be back? maybe not even though I like Cuba very much maybe in a couple of years but I'll try a different resort. My next trip is Panama or Costa Rica I can't wait!

The pool area was not cleaned it was always littered with other plastic cups. We had a visitor one night.. a cockroach, issues with toilets in multiple rooms, our maid never changed our towels instead they were folded and put away. Sometimes placed on balcony to dry rather than replaced with new towels. The service was not great by no means was this a 5 star resort. The food was always the same thing. No food for children other than pasta and pizza at just one lunch. Long lines to wait for food to find out they were out of various things. The disco was closed the mosquitoes were terrible some of the fans were not working ... etc etc

This resort was very good, the bed was comfortable comparing to other resorts. The room had a whirlpool instead of just a plain bathtub which was good and it worked perfectly but we wished we would have had an actual shower head that is on the wall instead of a handheld. The room was very spacious and kept very clean by the maids, we really appreciated that, plus Yaritza (the maid) did an excellent job cleaning, she was very courteous and very friendly. The grounds outside were kept very clean. The buffet was very good comparing to other resorts we have gone. The waiters/ waitresses went beyond to make us feel comfortable and relaxed. The a la carte were excellent which we had one every night. We had an excellent time!