For our third time at this resort we upgraded to a Level room. The rooms are the same as the regular side, but we had no direct view of the ocean, so we petitioned for another upgrade to oceanview and got it as a repeat customer. There was a travel advisory on (later upgraded to a warning) so the place was less busy than usual. The rooms are clean, the beds comfortable and the bathroom well appointed - and it would have been nice to have some hot water in the shower, but it's Cuba. The resort has new lounge chairs around the pools and the beach and plenty of palapas for shade. As usual the beach was spectacular, with people cleaning out any seaweed each morning. Food was great especially the Cuban a la carte (there was a lamb special) and of course the desserts were delicious and never-ending! The staff were amazing - they had heard the rumours of travel warnings and the oil embargo but carried on regardless. Many of them may not have jobs soon if the US actions continue. It was a little cool and windy for Cuba, so it was amusing to see our Cuban travel rep in a winter coat, complete with fur collar right next to Canadian tourists still in their bikinis desperately trying to soak up the sun while they can. Great for my tennis though.

This is a great resort. Very impressed. It’s super close to the airport. It’s a large resort but not crowded. Guests were families, couples, older, younger. Fun but nothing crazy. The beach is beautiful and big, lots of chairs, sun or shade available. We walked the beach everyday multiple times per day. The sand is perfect, the ocean water looks like a huge pool. We went in January and had perfect weather, the water was so great for swimming. I wish there were small feet faucets when you exit the beach to wash the sand off your feet. Also, people should clean up after themselves, and not leave cups and plates on the beach. It’s disrespectful, I guess only lazy slobs do that. Maybe resorts should stop using plastic cups, people can bring their own travel mugs. The food was delicious, lots of variety, fresh fish, salads—cooked and raw. Breakfast omelettes, smoothies. Lunch, dinner — delicious!! Entertainment was good too. No issues with shortages in regards to alcohol or mixers. They always had gin and tonic! The rooms were very clean, comfortable and practical. No issues. The only minor issue was… I wish the sheets/pillowcases felt/smelled fresher. The staff are wonderful, especially Dannier, Migray (hilarious, we had such fun with her), and Nano at the snack bar. We will definitely return to this resort!!

This is very friendly environment with amazing staff,very clean rooms,food service facilities,beautiful beach.very nice entertainment.Lots of activities all day long. We were visiting all restaurants and I would like to say we enjoyed it very much,delicious food and great service from staff who were serving us. I would recommend this resort to my family and friends.

Meliá Costa Rey was a great resort with extremely helpful and pleasant staff including groundskeepers and pool staff. The food was very good and abundant compared to what the locals are able to get outside of the resort. The rooms were great although we had trouble with the AC and damp sheets. Lots of activities if you wanted and beautiful beaches.

I had a great time. This was my 5 vacation to this resort .Beach was 5staras usual .Rooms clean ,Patio door hard to open,one call to front desk immediately resolved.Hot water wasn't plentiful. Can beer in room was in short supply, but lots of good alcohol at 5 locations.

A well deserved 4+ star resort. Clean rooms, quite good food, lovely beach, nice size pools. Issues, here and there, ( like hard to change beach towels) ... it happened, but all together, it was a pleasant vacation.

Beautiful property, especially the Level, security was exceptional Food, atmosphere, employees the pools , bars. Grounds, all kept very well The bars were well stocked, plenty of choices for food every where on site The only place I will stay in Cuba at the moment Plan to return in the spring

Beautiful property, especially the Level, security was exceptional Food, atmosphere, employees the pools , bars. Grounds, all kept very well The bars were well stocked, plenty of choices for food every where on site The only place I will stay in Cuba at the moment Plan to return in the spring

A wonderful resort. Staff cannot do enough for the guest, always happy with a smile on their face. Entertainment staff work so hard and long hours. So many repeat guests . Clean beach and easy entry into the ocean. Will be back for sure.

I just returned from the most incredible couple of weeks in Cuba, and I had to share my gratitude! A massive thank you to the entire staff at the Meliá Costa Rey in Cayo Coco. From the moment I arrived, I was met with genuine smiles and exceptional service that made my stay truly unforgettable. The level of hospitality was outstanding, and I really appreciate all the hard work that goes into making guests feel so welcome. I want to give a special shout-out to: Levy, Claudia, Jenny, Bibi, Elaine, Eliania Rosemary, Nelson, Elvis, Yosiel, and Roberto the new GM of the resort, just to name a few for their cheerful service in the [Dining room/Lobby Bar/etc.] every day Most of all, Ronney Fernandez, my hermana for always going the extra mile from the moment I first met him when it was called the Pullman. Over the last 6/7 years Ronney and I have always kept it touch on a regular basis. I've gotten to know his family with open arms. This visit which is now called the Melia Costa Rey was special. It was considered a surprise visit to see Ronney and meet his family in person. Ronney as usual did not disappoint. From the moment he realized that I had arrived at the resort, even though off for a few days, he immediately jumped into his jeep and drove an hour and some to the resort from Moron where he and his family live. Got to spend some time in Moron with Ronney and his family and was welcomed into their home as family. Memories that will last forever ... Beyond the resort, the hospitality from the people of Cuba in general was heartwarming. The warmth, kindness, and spirit I encountered everywhere I went truly made the trip special. Thank you,  Meliá Costa Rey, Cayo Coco

The hotel was kept spotless, the staff at the buffet restaurant are just amazing. The beach was cleaned from seaweed everyday in the morning before eight o’clock. To top it all off we had great weather

We very much enjoyed all that they offered! We did level up and found it was worth every penny. We did enjoy the restaurants and the beach wow the beach! So clean no rocks! Wonderful staff! We are already planning our return!

Do not forget this is Cuba, so you can expect surprises! Usually quiet at this time of year, there was 1,000 people on the premises, resulting in some items out of stock ( toilet paper on public premises). Very nice staff, very happy to see Canadians on site. Very nice view , beach cleaned daily Mosquitoes on the beach , bring some repellent if you are intolerant like me!

We just came back after spending one week at Melia Costa Ray Cuba. From the first minute when we got there and the last day we had an amazing time. The rooms are very nice and clean,buffet and restaurants are very clean,lots of food ,staff is very friendly and helpful . Beach is very nice and has lots of palapas . We definitely recommend to visit this hotel and we will be back there soon. Wanted to mention about wonderful waitress,who was serving us at the lobby bar Yamilet she is a very nice person,also at the reception - Yanela. The chef at the beach made delicious shrimp and paella every day,his name is I believe his name is Raule Very nice place to visit.

If you're new to the resort, take a downloaded map of the hotel with you as they don't provide a map whatsoever. There's a large map at the counter that you can take a picture of. After day 2 or 3, you'll get the hang of the layout. We stayed at the Level which has a few perks such as food choices. We arrived around lunchtime, so we went to the family side buffet as the check in person at the Level side told us that all the Level snack bar had were sandwiches which was totally incorrect. Let's just say that it was our first and only time getting food from the family side buffet. The line ups for omelets, fish, meat, etc were long. We were surprised how small the buffet area was for the family side. The next day we checked out the menu at the Level snack bar. WOW!! So many choices and we were never disappointed. We had cheeseburgers, poutine fries, greek salad, pizza and so many other yummy meals. Be prepared to smell and inhale cigarette smoke at the 24 hour snack bar. There are a few open sections of the walls which helps the wind flow however you can clearly smell the smoke. Great for smokers but a turn off for non-smokers. Smokers had the freedom to light up anywhere they wanted to in the main lobby as well. This is the main reason that we'll probably not return to MCR. The Level had an awesome Cuban Day buffet in the Level restaurant Cape Neo. We ate eggs benedict every morning. They were good but be prepared for inconsistently cooked eggs. The whites were either too runny or the yolks were overcooked. We ate supper at the Level Cape Neo three evenings. The menu never changed unfortunately so we looked forward to having supper at the a la cartes for the other four evenings. No complaints for the a la cartes. The staff and food were amazing. To sum up the food, I don't think we would have been happy eating breakfast and lunch at the family side for the entire week. The upcharge for the Level was $1,200.00 for the two of us which was somewhat worth it. The Level lounge was ok, a bit boring at times. I wouldn't say that the drinks were outstanding. The bartenders were friendly and excited to serve at the Level lounge and at the Level beach bar (Buddy's bar). The main lobby had more going on however the wait time to get served at the bar was ridiculous. People butting in line, bartenders not paying attention to people who were there first. I didn't seem like think they had table service. The Sports bar is extremely small with zero bar service. I had gone into the Cigar bar for a margarita as someone in the FB group said that was the best place to order one. The bartender insisted that I buy a cigar and smoke it in order for him to make me a margarita. I told him that I didn't smoke however he insisted a second time. I couldn't believe it. The bartender had a bit of a pissy attitude but I finally got a margarita. It was barely drinkable and not worth the hassling. All the bars were intermittently out of ice throughout the week. The Level side always had cold 'Three Horses' beer in the can and Buddy would send out his bar helper to the beach to get drink orders from the Level guests. The main lobby never had champagne however the Level lounge always had some. Be aware that the bars tend to close 15 to 30 minutes sooner that the displayed time. There wasn't enough shaded seating by the Level side pool. I think there were 6 or 8 wooden bed loungers which were reserved with towels before 6:00am. It was extremely windy at the beach so sitting in a shaded bed lounger by the pool would have been nice but it was impossible. The hotel should install some umbrellas to provide shade for the guests that sit in the regular lounge chairs. If it's super windy at the beach, sit in the back row by the dunes as it really makes a difference. There are no washrooms close to the beach on either the Level or the family side. For the Level side, the washrooms are between the 24 hour snack bar and Cape Neo or at the Level lounge or you can go to your room. For the family side, the closest public washroom is at the 24 hour snack bar. My husband said that the urinals were plugged and the urine smell was disgusting. The ladies washroom was half decent with multiple stalls. Would we return? If the price was good and the Level upgrade charge wasn't ridiculous, we might. We prefer the resort next door as they have strict rules on where people can smoke. The beach palapas are separated by no smoking and smoking allowed. They offer table service in the main lobby.

This resort, is just fantastic in every way, beautiful rooms,pools,beach,restaurants,people,everyone can’t do enough to make sure you have the holiday of a lifetime,the only thing negative thing is repetitive food menu. This was our second visit here.

The hotel was great. Nice bedroom grounds were well taken care of. The ala cartes were excellent. The only concern i had was that the elevator was broken. For those that have mobility issues this would be a concern. The entertainment team during the day were great, as was the shows at night. Meals at the buffet were good. Seafood from mussels, clams, shrimp and fish were excellent. As well as the meat pork, chicken were also good. There was always something to eat.

Highly Recommended Resort - Staff is amazing , Pools and Beaches are fantastic and the food is excellent . Very Very Clean resort . You are able to have the best of both worlds - Relaxation and fun when you want .

My partner and I visited this resort April 28th to May 5th 2025. We stayed at the Level side; however, enjoyed all aspects of the hotel. Extremely clean resort, stunning lobby area with a beautiful view of the ocean. Beaches are well kept daily, food was delicious and all staff were extremely friendly. Special shout out to Miguey, Claudia, Yani, Geraldo, Ricardo and Yaris. Wonderful cigar bar too! This trip was our 6th time to Cuba, 1st time to this resort, have never went back to a resort but will definitely be back here! Absolutely best time ever!!

Our expectations, based on other people’s reviews for this hotel and our last year’s trip to another Melia resort in Cuba, were probably too high… Disappointed with rooms (e.g. small ants everywhere, including in bed at some point, quite aggressive), buffet food (passable, you will not leave hungry but quality of the cooked food is mediocre, at best) and general state of the resort (a 15yr old working a summer job in Canada will do a much better job at renovating / no green grass to speak of, everything is parched / pools not clean / beaten up furniture / bathroom doors that don’t close, you get the idea). On the positive side: a very nice beach, new palapas and beach chairs, good selection of drinks, good service in restaurants and bars, good entertainment. I would not go back though, negatives outweigh these positives.

Beautiful resort with lovely pools and beach, food was plenty and delicious, activity team were great and made it so fun to join in..Close to airport also. Definitely would recommend ❤️Don't hesitate to book at Melia Costa Rey ?

Hotel was nice! Very clean , ac worked all A+ Food was good! No complaints. The animations were awesome. Gerrie, Victor, jemelli, Ricky and our Dj Salvatore. Definitely heading back next year. I must say the waitors and waitresses at the buffet should try to pay attention to their guests. Many times I had to ho and ask for a spoon or coffee etc... Please be careful neR the pool area it is slippery. Couple of people slipped. If you are looking for shades you won't get any. Besides all that I LOVED IT MUST SEE THE ROCK BAND SHOW! AWESOME ? ? ? Bonus: 20 mins away from the airport ?

great staff good food recemend level uprgrade beach is great realy good bar tenders ( Joni is the best) check in service is number one ( leanne) short distance from the airport. Very clean with nice grounds

Everything was what i was hoping,entertainment food grounds and people,the beaches were at top of list of most beautiful,i felt very safe and welcomed ,will be back next year,food was very plentifull,the drive fro. Airport to hotel was short and fun

Grat place for fun and sunshine .I have been 4 times to this resort .Would love to spend to spend the winter This would be my first choice .....................First stop when arrive from airport. Looking forward to the changes from Sunwing

The resort very nice and clean, the staff was amazing , lots of good entertainment and drinks the beach was 5star Lots of food no shortages , rooms were clean lots of water pressure and hot water, definitely recommend this resort

Fantastic staff and resort...food great weather amazing so clean ...for cuba this is a top resort. Thank you to Felix and Victor of thr staff for being so kind The beach was so nice and water so warm what a great time ...

Everything at this resort was all good. Rooms were clean and had no shortage of any products. Food was good and the staff were very friendly. Had no issues here. I highly recommend this resort. The pools were amazing and the beach was great. I will definitely be going back next year.

The rooms are well maintained, the personnel is very nice. The food is good, the choice at the buffet is varied. The beach was nice and not too crowded. The entertainment crew was good. All in all, it was a great first experience for me!

The Melia group has done a lot of work to the grounds and the buildings. A lot of the staff are still there from the Pullman days. The beach area is amazing the seaweed is removed every morning. There's lots of shade on the beach. The lobby bar has good cappuccino and drinks. The bar staff are very pleasant and a lot of fun to be around. There's two beach bars for the family side. The day before we left they started to have grills for the lunch time. The food was very good.We spend our time at the Sunrise beach bar it was a little more peaceful at this location. The buffet was very good with lots of variety and lots of eggs. They didn't have bacon at the family side or the adult side. The beef wasn't very good, very tough. The coffee wasn't very good rarther weak.The service was excellent at We went to the Cuban,Italian and Japanese restaurant all three where good. Thanks to Susan Sinder, our agent, she advised the hotel we were repeat guest. Our room had a beautiful ocean view. We where given a free bottle of rum and a invite to a five course dinner which was surprisingly good . We plan on returning next year again.

Hotel was very well kept thru out and very clean and beautifully relax decorated all around. All hotel personnels are exceptionally friendly and polite. All à la carte was super and presented with delightful dishes from start to finish. Nightly entertainment was well organized and all performances were awesome and nearly perfected.

This is a great resort! The entertainment crew were amazing! The lobby bar was amazing! The rooms were clean and spacious! The pool and beach were wonderful, just wish there was a little more shade in the pool area! I will definitely be back!

We have stayed at this hotel now twice now. It is has improved substantially under the new ownership. The accommodate are nice, the amenities are on par for Cuba but what really made us go back was the staff. For people who live in the condition they do they come to work smiling, treat customers with the utmost care and attention and do everything they can to make your stay enjoyable. As for the food, it’s Cuba and they are doing the best they can with limited resources. You won’t go get Fillet Mignon but you won’t starve.

Absolutely beautiful resort !! Repeat clients , The resort changed name while we were there July 1st 2024 to Melia Costa Rey We were very impressed with the food , the Buffet was very good with lots of variety, as well as the a la carte restaurants especially the international restaurant was excellent!! I do have two big complaints: 1- Mosquitoes, there is definitely a big problem with the mosquitoes all hours of the day and night to the point of not being able to sit outside and enjoy the shows or to have a drink (never seen anything like this) I hope they get it under control soon. 2- the elevator was out of order the whole time we were there .

This was an absolutely awesome vacation . I would consider my self as some what picky and this resort meet all my exceptions. I was a little worried before going because I heard some of the resorts had shortage problems. No issues here at all .Very very clean , Great food , Nice rooms , beautiful beaches and Pools . Very friendly staff . We will be booking next year as well

This hotel should not have been accepting anyone during the month of April at all!! This hotel was undergoing major maintenance repairs and upgrades for incoming investor's during the month of April while we were there for a 2 week vacation that quickly turned into an awful vacation the first 24hrs we were there. We stayed for 2 days and during that time we spent most of it with their office services and our Air Transit rep to have us moved to another hotel or fly us home at our own expense!! there was no ice, no rum, no fancy mixed drinks, food was sub par even for Cuba, noise all day from construction and repairs, many bars were closed and in repair, gazebo for weddings on the beach was torn down(2 weddings were there at the time) no night entertainment as it was closed also, paint falling on you as you walked to your room, resort hallways/room were at best a 1* not the 4* they advertised. We were finally moved after much discussions with our Air Transit rep to the Grand Aston in Cayo Paredon which made our vacation 100% better. We got to the Gran Marena on April 4th and they finally closed it down on the 10 of April and were moving people to whatever hotels they could secure that had room for people there longer than 1 week....just terrible

I went with 5 other members, friends & family. We had a great time together. When we originally booked, it was known as 'The Pullman', after which, had been bought out by another company, and is now known as 'The Grand Marena '. We arrived on Thurs. April 4, (for 10 days) before 10am that morning and had to wait till after 4pm for our room, EXHAUSTING! The hotel and rooms were slightly dated, but some of the rooms had been freshened up and made more modern. All of our rooms were done, which was nice. Coffee maker didn't work in the room, for us a little disappointing but we survived. lol Bottled water was delivered daily, and 2 beer in the fridge. My room was on the 2nd floor, which was really the 3rd floor as floors are #'d 0,1,2. Amazing view from the hotel lobby, overlooking the pools and the ocean. I hope you like kitties (I do, so didn't bother me), and chickens, with chicks, cause there's lots!! They even have a Nanny Goat!!! Awsome! The staff, all around the resort are happy to have us there. They'd stop whatever they were doing to speak with you. Gardeners, Maids, Waiters/Waitresses, Bartenders, Front Desk staff. So, so helpful when navigating for the 1st couple of days. The bartendars were awsome! Always making suggestions for drinks we might like. Daniella, the coffee steward, always singing...beautiful!! Wait staff ready to show you to your seat, offering water and drinks. All day entertainment at the pools. In the evenings, there was always a singer in the lobby and a show later on in the night, around 9:30pm. Some excursions have been canceled, but the good ones are still available... the catamaran, spectacular, jeep tour etc. We had the Japenese a-la-carte, very good. (We were moved before we got the others.) We always found plenty to eat. Breads and cheeses are amazing and offered at all meals. I had a fresh made omlett everyday. A nice variety of fresh fruits were available daily, Guava, Papya, Watermelon, Pineapple. Lots of veggies, cabbage, carrots, cucumber, tomatoes etc, & meats, Pork, Beef and Chicken but no fish. A variety of pastas with sauces. Coffee was offered in the morning but not for lunch or dinner in the buffet, no big deal, we got a cappacino at the bar afterwards mmm lol. You've got to try their After settling in and accustomizing to the hotel & facilities, by Thurs. April 11, All guests were moved to different hotels for the duration of their holiday. The reason was because of some major renovations they were making. Although, up to then, the renos they were doing were'nt bothering anybody, but I guess they wanted to do some real hardcore renos, so, we were all moved. Too bad, so sad. My group was sent to the Gran Muthu, beautiful Lobby, nice rooms. Some staff were not as nice, and way, way too much walking up and down hills. Washrooms closest to the beach were at the snack bar, a good 10 min walk from the beach...totally unexceptable!!! At least now I know where not to go. But... I can't wait to go back to the GRAN MARENA next year and see all the results. They were almost finished building (from scratch, amazing) two bars and a few out buildings of which I don't know what they were going to be. Curious to find out.They were painting the entire place and replacing the pool and shower tiles for the whole resort. In other words, it'll be a whole new hotel when we go back and it was already great!!!!

The hotel is ok but certainly in need of a lot of repairs, the staff was always very kind to everyone they are your best asset, the food is very difficult to deal with if you are not used to it, it is very repetitive, every meal was the same thing, certain items for breakfast, lunch, and diner always repeated, I understand that you do your best with what you have so we deal with this as best we can, all this said I would not hesitate to return to your resort, I am hopeful that things will be much improved next March as we are hoping to bring our entire family, have a good day

This is our third time here and will definitely return. Our stay was 10 days this time and would do this again. Beach is amazing. Staff is wonderful. Always kept clean!! We got lucky with weather also… beautiful and sunny everyday

We loved the hotel, it was clean, staff was very welcoming and the entertainment was very good. The food was good in the buffet and the A la carte were excellent. The room cleaning was excellent. The beach is breath taking. The only down fall was that we didn’t have hot water and when we mentioned it we were offered to use the showers at another location. I would recommend this resort and we will go back in the future.

We have been to the family side of this resort twice before when it was called the Pullman. This time we upgraded to the Sunset Adult Only side. The resort is only 15 minutes from the airport which is a huge plus for us. Upon arrival at the hotel, we were met by a concierge who was holding a sign with our names on it. He (Falcon), walked us to the Sunset lobby where he checked us in and told us about that section of the resort. Our room was on the second floor as requested and we had a (distant) view of the ocean. Our room was large and clean and everything worked. Beach towels were in the room and the bathroom was well-supplied. The bath towels were replaced every day. The mini fridge was stocked with water and beer. The pool area was beautiful with lots of loungers and bali beds with big roofs for shade. There is a pool bar and a beach bar. The beach is huge, clean and beautiful. They have recently built many new palapas on the beach so there is plenty of shade. There is no need to get up early to save chair at the beach. The beach is raked and cleaned every morning by a couple of hard working men. The food and drinks were great and plentiful. We ate at the Gourmet restaurant frequently and the food was always great. We did not notice and shortages of food or alcohol during our stay. We brought our own instant coffee and heated water in the coffee maker in the morning, but the pool bar is open for early morning coffee. We indulged in a couples massage at the Spa and would highly recommend this. All the staff in this section were amazing. Very professional and happy to help us with anything we required. The adult only side of the resort is very quiet and relaxing and the guests were mainly older people. It is not a party area of the hotel. It was not at capacity when we were there at the beginning of March as they are renovating many rooms. We look forward to returning to the resort and in particular, the adult only section in the future.

This resort opened in 2016,we stayed there in 2018, and it was very good. Just came back back from there and in only 8 years resort has become a 3 star at best. Flooding of ground floor rooms, no water for two days so no flush of toilets or shower water. Not to mention almost total lack of hot water. Food was ok at buffets , you won't starve. A la carte restaurants were mediocre. Tile work around pool has become dangerous in and around pools. Beach and ocean are outstanding, no fighting for shade at the beach plenty of palapas. Some days no beer or rum. No fancy drinks. Lots of vodka though. Shame that only after being built 8 years ago that it has gone down hill so rapidly. However, staff are terrific in all areas from maids to bartenders all were happy to help in any way and ultra courteous. They're doing they're best with what they are given. Sorry but will definitely not return.

We stayed at Gran Marena Collections for 2 weeks Feb 7-21. We didn’t have high expectations due to all the reviews about Cuba. Well Collections exceeded everything! The room was perfect-always had hot water, a real king size bed and a perfect view. The adults only pool was very relaxing, the only suggestion would be more cabanas. Food was amazing at the Gourmet restaurant for all 3 meals. The a la carts were all really good especially Italian and Cuban. The staff were all excellent, friendly and most spoke English. Extra bonus was it was only 15 mins to the hotel.

It’s very old. We were on ground floor which was flooded with sewage water in the hallway & bathrooms. We had a difficult time to move upstairs. There was no hot water at all. The ala cart reservations sucked they book it for you & you cannot change unless you pay the guy. We only had the chance to use it once because they were full. This hotel should be de listed from the all sites.

Having been to the resort previously, we thought it would be a safe bet to go back. unfortunately we were wrong. Upon arrival at the hotel, the room was not made up, toilet was filthy, no bath towels and no toilet paper. Other buildings had no hot water, no electricity. Daily shortages of some alcohol - Gin and rum...yes rum which the country manufactures! I went to the gift shop and bought my own to use!! There was Gin on the shelf, but was told by bar staff and management that they were not allowed to use it - even if we paid extra for it! On the good side, the beach is beautiful and the beach side bars were stocked and very happy to serve us. The food was good and serving staff were wonderful. The snack bar staff were miserable and not friendly at all.

We had a wonderful time at the Gran Marena. The rooms were spotless, the beds were comfortable. The meals, whether at the buffet or a la cart were tasty. Food was plentiful and there was sufficient variety. The beach was amazing and the pools refreshing.

The resort was more than expected . Koodo's to all the staff that work here. The room was clean ,the grounds were clean every day. The buffet was clean and we had most everything every day. The service was so very good every day. A big shout out to the 2 girls that we had most everyday they were the best. I must apologize I did not get there names but they are # 1 Waitress, hands down. The A la carte restaurants were very good we tried 3 of them and again the service and food was super good. The lobby was very active at night and the service was also very good. The people in Cuba do a very good job and are so friendly. They did run out of some drinks but over all very good . There are many pools to chose from. The beach was very good for a long walk every day. I must say if you like Cuba this is the best place to stay!!!!!!! you will not be disappointed . Just not in January it's a bit cool and windy, for me.... there were some warm days as well but ..... I would return and recommend the hotel to everyone.

The Gran Marena Cayo Coco was fantastic! Although there are repairs needed to certain parts of the resort, this didn't stop us from having a great time. The food was much better than I had anticipated and I had been to this resort previously. The staff are the best and will help you any way they can. We had an issue with the shower in our room and I think the solution would be to install a new shower head. Customer Service was notified and came to inspect. They wanted us to go to a new room but we refused because we only had one more night to stay. Restaurants were great and the bartending staff do a great job. The weather was fantastic so that also was a bonus. Yes, there are shortages but nothing to serious that it would ruin your vacation.

I visited this resort for 3 days joining my family that were there for 1 week. I will categorize so that everyone can get an idea on what to expect when visiting. LOCATION: 15 mins from the airport FOOD: As expected there are shortages of some items but you will not go hungry. The usual eggs, fruit, cold cuts, cheeses for breakfast. I saw no bacon. For lunch and dinner, pasta, pork, beef, chicken, fish, rices. The beach bbq would serve hamburgers, chicken and pork depending on day with salad and rice. The snack bar by the pool although I didn't visit it had pizzas, sometimes fries but no ketchup. Suggest you take some with you if you want it. There are 3 a la carte restaurants but the resort will make the reservations for you Im guessing so that everyone gets a chance to dine at them. ROOMS: My room had 2 double beds. My family had connecting rooms 1 with king bed and the other 2 double beds. They are big, very clean. No issues except after 4pm water is jot very hot but water pressure us amazing. SERVICE: Just amazing. They are friendly. Always smiling and willing to help. Please remember that their salary a month is equal to $18 Canadian dollars. Please tip when they serve you. They rely on those tips. Also if you have older clothes that you no longer need or wear, take them with you and give them out. They will appreciate you ten fold. GROUNDS: The resort is fairly big with various buildings of 3 floors. No elevators. The lobby is above the rest of resort and at this time the elevator is out of service for repair. So only stairs available to access it. Be mindful if you have any disabilities. The grounds are kept immaculate constantly. Staff is always cleaning. You will not see anything on the ground, not even cigarette butts. BEACH: Fantastic, amazing. White sand, clear blue water. They clean beach everyday of seaweed. There are always beach chairs available. GENERAL: The mosquitos were rampant at this time of year. Make sure you take bug spray in case. I loved my stay at this resort and so did my family. Will definitely be returning and would recommend it to any of my friends.

Hotel is good, but it needs renovation urgently. The rooms need maintenance, there are broken doors, mirrors, metal parts with rust, holes in the walls, etc. The cleaning of rooms is ok but in the buildings is not, you can find dust, paper, glasses on the stairs and hallways. The elevator situation is frustrating, more if you travel with small kids. The food is good, we didn't miss anything during our trip. The snack bar service is not good, prepare yourself to wait for more than 20 minutes to receive a sandwich or pizza. The snacks are good but it takes so long. Drinks are ok, however if you don't request an specific brand of alcohol they will give you the lowest quality type they have. They also exhibit high quality bottles but you have to pay extra for them. I have been 3 times before in Cuba and I noticed the service here is not as good, waiters and bartenders do the bare minimum and if you ask for something they don't seem to like it. In general terms the hotel is good but it needs maintenance and renovations.

The grounds and property was looked after. The 2 Grills by the beach were great except for the fact they only did the same fish and chicken. It was boring after your second visit. Ala Cartesian were good. Buffet was good and could again use some variety. It's funny next to the Lobby bar the TV reflects on what Pullman offers. It only offers 60% of what is advertised.

Pros: 1. Food: I managed my expectations but was impressed with the variety of dishes that were offered. I enjoyed the local foods such as fish, guava, papaya, smoothies with local fruits. For dessert: I loved the white jello-like squares which paired up amazlingly with ice-cream. 2. Pools: very clean and large pools 3. Beach: lovely, white beaches; the water was warm and inviting. Perfect temperature 4. Boat house: because it was windy everyday, we were not able to enjoy the hobbie cat (which we really wanted to) except ....for the last day of our stay. The boat house staff were very understanding and accomodated us to enjoy the hobbie cat rides before we packed up to check out. Way to go! 5. Entertainment: good quality and variety of shows both during the day and in the evening. 6. Room: very spacious and clean. Cons: 1. Water supply: for 1st 3 days: the water was not warm enough for a nice shower. 2. Water supply: on the 4 day: there was no water supply between 1pm to 10pm... that was not a pleasant experience. 3. Room: the hair dryer can't run continuously on MAX setting; in spite of multiple requests to review this, nothing was done AND there was no feedback from the hotel staff. Overall, we had a very nice stay but would likely try another hotel when we go back to Cuba just because of the 'water cut' experience.

This resort has a great beach and swimming pools but needs an enormous amount of maintenance and care. To start with our check in took forever (more than 1hr) by very unfriendly reception staff,he would not accommodate me in a close room as I am a senior and didn’t seem to be understanding or listening, I had to carry my luggage as I arrived at night and the resort elevator was not working for the entire 7 days. Food at the buffet was less than average but the worst was the LONG lines to get in for the food that you can eat, meat is so thick and unchewable, what was not acceptable was the cockroaches and flies that I saw make you sick and not be interested in eating.Internet connection is a disaster and cuts off . Always needed to go to reception to get more time. Rooms are smelly and I saw a cockroach in it. I found that the staff at the reception and the snack bar were very rude and unfriendly unlike the guy at the beech bar on the right side of the beach and the cappouchino lady. The door key repeatedly didn’t work and needed to be recharged. If you want to go there bear in mind that the beach and the pool are the best thing you can enjoy. If I followed the many negative reviews for that resort I wouldn’t have gone there.

Grounds are nice but trees are not matured still small not that much shading areas and very dry.Service is okay unless you tip them well. Food in the Buffet is not bad but you have to get there when it opens or there won't be much variety left . Beach and pools are great. Overall I had a great time with my family under the circumstances. Hopefully things improve with food supply in Cuba.

This hotel is not friendly for people using a walker or wheelchair like my wife, . There is no elevator in the lobby but a lot of stairs One of the front desk staff refused to help my wife to take down her walker. I strongly complained and the following day she had the same problem. An unknown guest showed compassion and she helped her to take down the walker, The hotel needs an elevator plus front desk staff willing to help.

Everything was fantastic. We got ocean vew room gorgeous, clean, new matress. Thank you for that. Everything was great except food and restaurant where we eat. Food was not great unfortunately, a lot of flies and cacrocheas especially at dinner time. Sanitation is an issue and they do nothing about it unfortunately. Everything else was great including beach. Thank you tripcentral. This is second time booking with you and we got ocean vew and very close to the beach. Beautiful.

This resort was ok. But it needs lots of renovations. The rooms were good. Our cleaner was wonderful, kept our place very clean. Food was ok, as expected being in Cuba. All the Cuban staff were wonderful. They do their very best. Drinks need improvement. The beach was excellent also the pools. The Cuban people are the best. Next time we go to Cuba it won't be during rainy season. So many mosquitoes and flies.

Although we enjoyed our family vacation because we can enjoy ourself anywhere when we are together , I wouldn't recommend this resort at all . We picked it because the reviews were all positive and they are baby friendly. Our first night getting there , we got raided with mosquito bites! The stewardess decided not to give us a visa so we had to wait for the whole plane to go through while my 8 month old was being covered with a blanket as to not get him full of bites . Once arriving to the resort we had no greeting , no help to bring our bags to the room . We went to the snack bar to get a snack and drink after a long flight and the man working behind the bar did not crack smile nor did he acknowledge our presences. By the second night I felt so uncomfortable to go get a drink because the worker were all miserable and expected a tip for horrible service . Even when you'd give them 5 canadian dollars for pouring a flat beer ,they'd treat you like shit . While we would be eating the servers would come up to the table put the change down ,count it and then ask if you would change it to a bill, one of them even brought a napkin so we could clean our hands . Not to mention they have ROACHES in every restaurant on the resort. I don't 1understand how in no reviews did it mention the roaches , it was absolutely disgusting. I can count on 1 hand who was nice and welcoming from the staff . Overall if you want to be sick from old roaches infested food and treated like dirt then I'd strongly recommend this resort . If not I'd say stick to Varadero ,maybe you'd have better chance of being treated like a paying customer.

To be honestly it’s hard for a person who work many years in resort in cuba write terrible comments about the comercialización of hotel in my country.people at the hotel amazing, beach out of mosquito amazing, food terrible ,hygiene terrible, rooms terrible, ,it’s impossible to thinking cuba still comercialicen a 5 star hotel with no one star sorry and I have more to say 2266066706 or by mail

The beach was AMAZING! But the service at Pullman was non-existent, they would not have their servers serve any drinks to the guests in the lobby. You'd always have to get up to the bar and get a drink. Many employees would straight up say no if you asked for a certain drink, or say they no longer have it in stock. But when we'd go to the bar ourselves they'd have that drink in stock. So the service was very poor at this resort, we were not able to get beach towels for the first 3 days of our stay. There were a few days when they turned off the water in the entire resort for a few hours, which was very inconvenient when you don't have working toilets in the hotel room. Food was subpar as well, we didn't starve but I've experienced better food at different Cuba resorts. There are better resorts elsewhere within Cuba, I do not recommend this one.

everything was great, grounds, rooms etc. only draw back there is stairs from lobby to pool area & buffet the elevator was not working would not suggest to anyone with wheelchair, walker and cannot climb long stairs. Can tell shortage of food in Cuba

The weather and beach were the best part of the trip. The service and food were jus awful. Flies everywhere in the restaurants, all over the food. Not much variety in the buffet. Lots of boiled potatoes and squash. Staff weren’t very friendly or helpful. Do not recommend!

The Pullman is a very nice hotel. This was my second stay. Pools and pool area is great. Lovely beach. Nice Hotel Reception bar area which unfortunately is upstairs and difficult to get to for a number of their many older clients. There is a small elevator but 80% of the time it is out of service. Wonderful poolside entertainers. Pool and Sea side bars are good. Really good Buffet Restaurant. Good service and plenty of food choices. Night time entertainment was average. My room was a good size. No water problems. Guaranteed a good shower every time. The Maid was great. Nice Balconey. Not so impressive by the room facilities. For instance there was a fancy radio alarm clock that didn't work. A coffee maker that also didn't work and, it turned out, a phone that also wasn't working. The grounds were okay but there were free range chickens everywhere which were cute to some but scary to others.

No complaints, enjoyed our stay. Staff was very kind and accommodating Beach was amazing, enjoyed nice Long walks along beach . Rooms were kept tidy and clean . Spent some time by the Pool also . Was impressive We would definitely return

Covid made us wait three years for this trip! We eagerly anticipated the opportunity to visit, once again, an island that has been our destination 6 times in the last 20 years. Pullman was recommended by our travel agent, and it did not disappoint. The weather was warm and sunny most days. Occasionally, onshore breezes made lounging by the pool a better choice than the beach. But it wasn't snowing! The staff were great -- warm and welcoming, cheerful and helpful. Their attitude overcame any limitations resulting from supply chains issues caused by Covid. We enjoyed the food. It was plentiful at the buffet, and the several varieties of paella were a personal favourite. Two specialty restaurants -- Cubano and Italiano -- provided delicious meals and more great staff. In fact, at Cubano, all the staff joined us for a selfie to celebrate the meal. I enjoy Cristal and Bucanero, and was pleased to see a traditional Canadian beer -- Moosehead -- in our room mini-bar. We highly recommend hiring a classic car for a trip to the local market. Four of us shared the adventure of a ride in a baby blue Ford convertible for just $5 per person, return. It was one of the highlights of the week. Pullman is a resort we would visit again, and recommend to friends.

The Pullman Collections is an amazing peaceful getaway! This is my 4th visit to the collections and did not disappoint. I came alone this time for a week away. Felt totally safe and had a very relaxing time. Food and drinks were wonderful and all the staff were welcoming as usual. Can’t wait to return to this beautiful resort in December!

First off, the people/staff were amazing and hats off to them for making the best with what they are given!!! The resort itself is in dire need of repairs and upkeep. There was no water at times, and very little hot water. NO ice for drinks etc. There were very limited food choices. Very disappointed with the resort, the beach was the only saving grace, it was beautiful, white sands, warm waters and endless walking. The resort could be something very special or was at one point but definitely not anymore!!!! Not worth the money spent!!!

The hotel was wonderful and we were greeted each day with smiles. The grounds were always clean and the staff attended to our needs if there was an issue. Wifi worked well in the lobby area and sometimes even further out of the wifi zone. There were always chairs available at the pool and beach area. The a la carts were good and the French was our favorite ( La Perla). I would go back and would recommend this resort to others. Thank you Pullman Cayo Coco for making our vacation memorable and fun.

Staff were excellent. Food was surprisingly good. Grounds well taken care off. Room was clean. We were in Cuba last year and we saw a very significant improvement in all areas this year. Last year there was a lack in variety of food although entertainment last year was much better.

Although Hotel needed some Renos (as many Cuban resorts do), the rooms were very clean. Beaches were beautiful and maintained, great snacks and a la carte food (which says a lot because I am a huge critic for food). Buffet was alright, but we got slightly bored of it after a while. Beach BBQ was delicious!! Overall we had a lovely vacation for the price.

Beautiful beach, friendly staff, clean rooms. Plenty of food. Best that can be provided given Cuba's circumstances. Don't tip with Canadian coins. Cubans can't use them. If you can tip with American money.

The friendly staff greeting with “Olah” all the time with a smile. Accommodations were just perfect and would recommend this resort to anyone planning a vacation in Cuba. Pool and deck were kept clean as well as the beach being pristine were all part of a perfect vacation. Sue Snider was correct in saying “ you can’t go wrong with Pullman.

The resort is beautiful and clean and well layed out. The staff is amazing and helpful. The food was good and there was plenty of choice. The beach is well maintained and beautiful! Many services available and wi-fi. Can’t wait to go back!!

The elevator was dismantled out of order. If you have mobility issues or simply your baggage. If you have a stroller it has to be carried up to the lobby and main bar. I saw people carrying children in strollers down many stairs to get to their room. The resort is kept very clean. We Stayed in the collection side. Nice and quiet. In the gourmet restaurant the menu never changes for supper. Not a great menu to begin with and gets boring fast. No one goes hungry you can walk a mile to the resort side to the buffet and have plenty to choose from. Alot of walking and stairs to the lobby bar if you stay in the collection adult only side it is the furthest away. Nice quiet and tranquil. The resort is so spread out. When we arrived late we were hungry and there was no information as to what was open and no map of our way around resort. When we got to our room it was dark and then power went out in the whole resort for 20 minutes. We eventually found our way around and food at a snack bar that was open 24-7 it was tasty. If all you want a beautiful beach this is beautiful!!!!Over all we had a okay time. We are going to go somewhere different then cuba next trip.

This hotel was beautiful! The location was stunning; there was always a spot on the beach and everything was always spotless. The staff were amazing and so kind always, they truly made the stay so enjoyable for me. The food was great at the a la cart restaurants but not fantastic at the buffet - you had to go right when the doors opened if you wanted a selection. Overall the stay was wonderful and I would certainly recommend it.

Loved this resort. Beach is magnificent; lots of lounge chairs no matter what time you get there. Good is plentiful and never went hungry even if a few things were in short supply. Great entertainment st night. Good service. Rooms are large and comfortable. The resort as a whole may need a facelift soon but overall I’d definitely recommend it.

This is a very nice well kept resort in Cuba.Beautiful location. Staff are amazing.. always asking if we are ok or need anything. Rooms are quitelarge too. Food was pretty good with lots of choices. tried 2 a la cartes which were alos very good. Entertainment fun too during the day.

From our trip booking to our return flight, we ( all 14 of us) truly enjoyed our stay at the Pullman. Keeping in mind the world’s economic situation and embargo’s , Cubans are feeling it deeply and despite that, they remain joyful and there to assist you in anyway they can. Shortages are noticed but there’s always something available to satisfy anyone’s taste. The beaches are splendid and some of the greatest in the Caribbean. Very few hick-ups and staff was very helpful to address and resolve quickly.

We were all excited to spend 7 days in a good reviews hotel my wife and 6 years old daughter . 5/7days no water to shower Bad coffee and milk A la carte restaurant terrible Nice beach Alcool plenty They are so poor Will never go back

I can see why this resort would have been 5 star in the past, and with a bit of attention it should be again. I understand it was sold in the past few years and unfortunately has fallen into some disrepair. The staff is lovely and hard working, the pools and beach are amazing. There were no shortage of beach chairs or space to spread out a bit. The buffet was decent and varied. But the guest rooms need attention. I am a woman who traveled alone and my room had no lock on the patio door and the phone to contact the front desk didn't work. What would I do in an emergency? I reported it to the hotel right away and nothing was done by them. On day 3 a lovely maid tracked down a maintenance worker who put a lock on the door right away. I enquired about changing rooms but nothing available. There was an issue on the island with no water for 4 days but the resort handled it really well. Other than limited showers things carried on. I had the need for medical attention and a doctor was at my side in minutes and he was great. Hoping the new owners make upkeep a priority because this location a gem. Overall I had a good experience. I'm not one to stress about things I can't control.

The resort location has great ocean views and is on a beautiful walkable beach. Clean, basic decor, coffee maker may or may not work. Main lobby bar area is hub of activity any time of day and night. Entertainment staff are energetic, talented and friendly. All staff are pleasant and welcoming and will assist you as best they can...be kind and patient with them. Love the little farm with goats, chickens, roosters, turkeys, rabbits. Food and beverages are plentiful but there may not be exactly what you want...enjoy an alternative. Food is fair to good depending on what you have...seafood, chicken, rice, veggies, breakfast options all good, desserts and bread very good.

This will be the last time I book with Sun Wing. Two trips in a row their service and reliability is a 1/10! Never again! On a positive note, the Pullman was great. Amazing staff! Go see Pablo in the dive shop, a true gentlemen!!

Everything was clean and very well Manicured. The buffet as well as the a la carte restaurants held a very high standard in the foods available and served, to which the camareras y los camareros were very friendly

Everything was clean and very well Manicured. The buffet as well as the a la carte restaurants held a very high standard in the foods available and served, to which the camareras y los camareros were very friendly

The resort looked really nice, everything was really pretty but when you got to the room there were stains on the sheets as well as the couch in our room. We were also without running water for 2 days. You couldn’t flush or have a shower and customer service at the hotel would just give you a 2L bottle of water to use. The pools for 2 days as well were dirty, you could see green algae all over the pools.

We were scheduled to leave on Sunday November 6th until Sunday November13th with OWG. There was a flight change that we were notified about with the time and we paid for our seats but when we arrived for our departure our seats were not what we paid for and we were not sitting together. OWG staff were very professional about this but there was nothing they could do. Arrival at the resort was smooth and check in was a breeze. Now the resort, the lobby, main bar and coffee bar are all in the same open area which would not be a problem, but when everyone is mingling in the area there is not enough seating. With the lobby, main bar and coffee bar being on the "main" level, you are never without having to walk up and down plenty of stairs, could be a problem if you have mobility issues. There 2 elevators in this area, 1 has not worked in many years and is boarded up. The other one did not work at all. The resort is bland in color, not like the other resorts in Cuba have stayed in. Pullman definitely needs to be updated with color. We were in block 24 with an ocean view which was nice but, it could have been nicer. In the different blocks there are only stairs so if you have mobility issues you would need a ground floor room as there are plenty of stairs. The room itself was clean without any problems. The buffet was just that, your regular Cuban buffet, you will not starve. We had 3 ala carte restaurants booked for us with the Cuban being first. It was fine, not great, but again it is Cuban food. 2nd was the Italian, very good in our opinion. 3rd was the French and it was great. The grounds themselves as well as the rest of the resort were kept clean. The beach was wonderful and it was the perfect time of the year to be swimming. It was rather windy so we did not utilize our snorkeling this time around.

If you are considering going to Cuba you must understand one huge thing. You do not go to Cuba for the food. Having gone during the off-season and just a few months after the demise of Covid the resort was empty is not an exaggeration. Four big beautiful pools are in this resort and at 2 in the afternoon we were the only people in the pool. The most I saw were perhaps 20 people. I have been to many resorts and have never experienced a completely empty swim-up bar. The buffet was at best ok, the same food was given at lunch as at supper and every day the complete week. I asked a couple of people when we went swimming with the dolphins and all resorts seem to be hurting currently for many items. The snack bar had very little available. there were no french fries, and hot dogs all week, hamburgers were veggie burgers at best. The entertainment each night was very enjoyable and they work hard at what they do. The entertainment around the pool was not seen until around 4 in the afternoon, but then I felt bad for the workers because the people were just not there to work with. I would certainly return to the resort if I went to Cayo Coco again however I would want to know if things had drastically changed. I am not a picky person, we made do with what was available and the staff was very pleasant to deal with. it is just a shame that Cuba is suffering so badly for food and even out of the resorts they suffer much more as I did adventure to a couple of other cities. I hope that most of this was due to the lack of people at the resort because the resort is beautiful and worth staying at.

The hotel was wonderful the food was okay for Cuba and the staff were great, although we did get ripped off by a cab driver but we're unimpressed with some of the tourists that had disrespectful attitudes toward the staff, but did meet some nice people though

There was no water one full day, just an average hotel. Not worth the money. I wouldn’t recommend. Food was just average. Will try another hotel if we decide another trip. Luckily only 3 days we spent.

Hotel was beautiful, many pools to choose from which was nice to change it up daily. They were definitely low on drinks. No juice for more than half of the trip, no margaritas or pina coladas until 2nd last day which was disappointing. Food was quite good. Especially the Italian a la carte. Staff was always very nice and helpful. Washrooms were always clean. But did not have toilet seats on them and sometimes no toilet paper. The animation show nightly were good, especially the Michael Jackson show. Overall, for the price it was worth it ( just over $1,000) but I don't think I would spend much more on the hotel if I were to return.

Great place. Multiple pools for kids and adults. A lovely beach with good shade and sun options. Multiple bars - beach, pool, reception - all giving excellent service. Good Covid protocols - staff wearing masks - everything spotless. An excellent Resort for Families and Couples. Food above par. Great service. I definitely would go there again.

First off, if you think the food in Cuba sucks, please stay home and continue to eat at Mcdonnald's & Swiss Chalet. However if you want FRESH from the Ocean seafood, and chicken that is not jacked up on hormones and steroids, produce that is local and fresh as fresh can be, prepared with love and passion, then Cuba food is what your body craves. Second, the Staff, you will not find more humble, loving, friendly, give their only shirt off their back for you people. Hard working, honest and non intimidating. Third, the rooms, impeccably clean and very comfortable, great AC, Bar fridge (which the stock every day with Beer, Water and Soda), room safe, ironing board and iron, hair dryer, LCD large screen TV, Wifi, spacious, 3 showers and a tub, quality linens, ample hot water, Maid service is fantastic! 4th, The Bar, premium liquor and lots of it. Morning coffee is amazing, try the Frappacino! 5th, The Beach, STELLAR! 6th, The resort, clean, spacious, entertainment all day and night, swim up bar, clean pools, a la cart restaurants, great flora, large theatre, tennis courts, billiards and Ping pong too. You will not get more bang for your buck and enjoy the safest, friendliest place on earth!

Really nice, good staff and great amenities. You can really tell they are having a hard time picking back up after COVID - a lot lacking due to supply issues but everyone does their best. There best lobby of any resort I have ever been to and one of the nicest beaches. The rooms are dated but clean and cozy. Highly recommend.

This was our third time in this hotel and definitely the last. All the "cracks" are really showing now. Missing tiles in the pool, tired paint, broken appliances.... I would definitely recommend staying at "Colection" as this the only part of the hotel where you feel a bit of luxury and especially if you're looking for some peace and quiet. You have your own restaurant, own bar and pool side is NEVER busy. Staff at Collection are fantastic too and make you feel valued. Everyone is friendly and willing to help. Buffet food is basic but they really try with making special pasta, grilling your fish or meat on demand There are 3 gourmet restaurants that try hard to serve something different but Cuba is not known for their food but for their beaches. And this is one area where you will be amazed. Beach near Pullman is stunning - turn left or right from the resort and you can walk and walk on white empty beach. Overall Pullman would maybe pass 3 or 4 star hotel but the experience of Cuba is definitely there!

Pullman has solid reputation over the years and did not disappoint now! All Covid Protocol in place ànd gently enforced by staff. All staff masked ànd gloved where necessary. All food served to your clean plates at the Buffet. Food was excellent in variety and quality. Temperatures were good. All food areas supplied sanitizer if needed. Staff were amazing and delivered great service throughout the resort. Overall a well managed resort. Beach was as usual very beautiful. Nautical guys were very attentive to tourists and to safety. Even beach chair guys were masked. First trip post covid and felt very safe! Many times to Cuba and to Cayo Coco but first to Pullman and will definitely return. Love close proximity to airport....10 minutes and vacation starts.

The hotel and staff were awesome! There were a couple things not available but no big deal, food was incredible, beach was beautiful, staff and guests were so nice. I would definitely go back but never again with air Canada. That was hugely disappointing.

Cuba is doing it right where Covid is concerned. I had huge reservations about travelling again and quickly realized that there were many protocols in place to protect from the spread of Covid. All staff wore masks anywhere there was there was interaction with guests. Where masks were mandatory the staff were not shy about reminding guest of the requirements to not only mask but to where it properly. There was no shortage of food or selections of food. In the main buffet food was served, guests did not touch any serving utensils. Once again Covid protocol. Rooms were dated but very clean. No issues. Beach is absolutely beautiful, well maintained. Beach and boat staff were always friendly and helpful. Bar staff were clearly not happy. There was never enough staff to keep up with clearing tables. You were always required to stand at bar and order and transport drinks yourself. It was truly a hit and a miss for you to feel either welcome or as an inconvenience. Coffee ordered on one side of bar and everything else on the other side, resulting in the necessity to line up twice and somehow get it back to your table. Selection of drinks was good just the process not so much. Check in was extremely slow, staff were not friendly. We have been to Cuba many times and the friendly staff is what brings us back, Covid May have resulted in many new untrained staff in key areas, simply not enough staff in some areas to handle the work load. I emailed the Pullman resort two weeks before our arrival requesting an al-a-carte for my husbands birthday and never heard back. This is a lovely resort they just need more staff to eliminate the workload required. Keep in mind this is not the busy season.

Travelled to Pullman several times and never dissappointed. There for a few weeks in April. Staff wear masks at all times and we found maintaining distance easy. There are 5 restaurants and a few buffets as well Beach bars. Large pools.

Our vacation was everything we expected it to be. Staff was friendly and courteous. Food was great for Cuba. Drinks were cold, and there was always something happening entertainment wise! We are definitely going back ❤

Everything was amazing, food was first class, staff was perfect, Grounds were well kept. Ocean was warm. Pools were clean. Entertainment was first class. The only stain on an otherwise perfect vacation was that I dealt with Sunwing and will never do so again. I had to make two changes and was charged both times. One agent told me I had to buy more insurance and another said I didn’t. Free cancellation waiver is a joke. I paid $262 for the first cancellation and $149 for the second. Never again will I use Sunwing and I will warn my friends and family not to use them either.