Beautiful, very clean, exemplary service It's very isolated, you cannot walk to a Mexican neighbourhood. Taxi is a short ride for 150 pesos to go into Puerto Vallarta Good variety of food at buffet always fresh salads ad fruit. No problem booking on the all a carte restaurants. Our favourite was the Asian restaurant

The resort is decent. A little dated. Food was pretty good with some obvious efforts to provide decent meals. The biggest issue was noise: 4:30 am on our first night we were awakened by the sound of power washing of the pool deck and the dragging of chairs across the deck. Our third night was worse as at 3:45 am we were awakened this time by the sound of some sort of machinery in the hallway. I went out to see a staff member using an industrial floor polisher… banging against the elevator doors and walls. I spoke with the front desk and the advised that maintenance had to be done during the evening. There is absolutely no logic or reasoning that could justify there actions. The next day I asked to speak to a manager about the issue and was advised the manager would contact me. Nobody ever contacted us regarding our issues. This is totally unacceptable.

This resort was great in many ways. However, paying extra for the enclave package is definitely not worth it. If you're familiar with other Experience packages like live from milia.Resorts, this doesn't there's no comparison.It's the enclave is definitely not worth the investment.Otherwise, this resort was fantastic.The views were amazing and the people were very friendly

We stayed at the Hilton in Puerto Vallarta, Mexico. We expected our stay at this hotel to be much like the Hiltons we have stayed at before, but it was not. We had booked a King suite with a desk but ended up adding on $800 to get upgraded to the room with a table much like a desk 🤷🏼‍♀️ and a hot tub on the patio. Our mini bar only had beer for alcohol and a few pop and water and the couple of bags of chips for snacks 🤷🏼‍♀️ but here’s the kicker the doors don’t lock properly??? We had to move rooms only to figure out that the all rooms have this problem. Once shut they appear to be shut but they aren’t you must slam the door for it to lock. Kinda crazy if you expect 4 plus stars with issues like this??? The hotel was much older than it appears to be in pictures as well. We asked for them to come by and fix the leaking mini bar fridge but that never happened 🤷🏼‍♀️ the pools weren’t clean and both of us really felt they were needing some real 🧼 cleaning!!! Don’t expect much from this hotel because expect for a few staff this place was a maybe 3 star experience.

the hotel is beautiful the view is unbelievable The buffet was something to be desired they ran out of food all the time and did not have very many choices or enough staff. One night I had the fish it was so hard I could not cut it with a steak knife. At breakfast they were always running out of bacon and the waffle station had no staff, so I made my own stuff. The coffee and cappuccino machine were always empty I had to pay for my coffee every day but once at the Starbucks. When we arrived we asked about all the shelve of booze what was included in our price the bartender told us all three shelves we could choice from just not the top but every time we ordered a drink and asked for Absolute or Smirnoff Vodka the server would bring us bottom shelve stuff that tasted horrible. The drinks were inconsistent. The restaurants and bars were very hard to find within the hotel and never enough bartenders or servers. The food was not great in any of them. The steak house wasn’t open at all. When I asked for change from one of the waiters, he helped him self to a 50-peso tip even though we were not eating at the place I asked for change from. At the pool I had to get up at 6 am to get a chair at the pool there where people out there at like 5 am with flashlights to get a spot to sit. At the pool restaurant I sat there waiting to be served for over 20 min and then got up and left. When we did finally eat there the burgers where premade in the bun, so the bun was stuck to the meat and they had little packets of catchup that you could never find enough to put on your burger and fries where under cooked.

We booked our first Christmas trip and paid a a lot for this hotel. I have never written a review and have been to Mexico 7 times (I’ve stayed at both 4 and 5 star). The hotel looks nice but they can’t seem to make things work... the buffet is what you would expect from most resorts but with less selection.The restaurants and bars were very hard to find within the hotel (never enough bartenders or servers) and the food was not great in any of them. The steak house wasn’t open at all but we didn’t find out until we asked about it (even though the hotel was at capacity). The front desk was not helpful with any questions we had and one of the waiters took 50 pesos from me when I asked him to make change. There always seemed to be line ups at the buffet and restaurants even though there were always empty tables. If I didn’t ask for Absolute or Smirnoff vodka I would get some horrid tequila tasting rot gut... and even when I did ask for better vodka I would receive the bad tequila/vodka (and we were tipping Constantly). The pool doesn’t really get any sun until about 1:00 pm and there is always a struggle to find a chair unless you are up at 6:00 am to snag one. To sum it all Up we chose this resort as it was adult only and we expected decent food and drinks and they simply couldn’t deliver.

The grounds of the resort are nice, although there really wasn't anywhere to take a nice walk. Staff at the resort are amazing. We found the chairs on our balcony were not comfortable nor was the bed, I do know that it is a personal preference when it comes to that. During our stay at the Grand Fiesta there were a lot of people who were sick and continued getting sick. For that reason, I would not recommend going.

resort was ok definately not a 4 diamond food was terrible i got food poisoning was sick for 3 days still not over it the hotelwanted me to pay for doctor and meds everything including pop watered down generally the staff was excellent including servers always short towels and have to go looking for the maid would not go back again who ever does the ratings should be replaced

It was a friendly restful place. Nice room and great view. Food was good but not great. Very good entertainment and nicely organized with out door buffets with some of the entertainment. Felt a bit closed off as cannot go for any long walks in the area on beach or nearby.

We have visited this hotel twice in the past three years, and this experience was even better than the first. The food was just as great, but this time no reservations were required for the sit-down restaurants (we never waited for a table, although I heard things had been a bit busier before we arrived). The rooms are quite nice - comfortable beds, well-stocked (and included) mini-bar, and EXCELLENT wifi. The beach and pools are excellent. We decided to book cabana each day for an extra charge, but we also saw plenty of pool chairs available throughout the day. I don't know if it was an especially quiet week (early February), but this was great to see becuase I personally hate having to go down to the pool early to claim a spot.

My husband and and I booked the Grand Fiesta Americana resort in Puerto Vallarta months in advance with great anticipation of 5 ⭐️ accommodations in paradise. Upon arrival on January 24,2019, the resort presents well, but beyond the beautiful views trouble is lurking. Our initial room assigned was on the third floor, unacceptable as we had paid for an upgrade... after much discussion and negotiations we were placed on the 11th floor... perhaps a foreshadow of the trouble to come. Each day we would hear or see more guests becoming violently ill. By the end of the week there was empty lounge chairs to equal the numerous “do not disturb “ sign on hotel rooms. It was evident that something serious was happening, with management trying to mask the situation. Several days I witnessed a team of health and hotel officials testing the water ... hmmm! Personally, I did not feel well all week, but that last 24 hours was the worst as I could not stop vomiting/diarrhea on the way to the airport, at airport, on plane and now at home. While driving to airport, learned from Calgary couple that they had also been ill and had discovered from hotel staff that there was a rip in the water filtration purification system, eventually poisoning the guests. (Maybe not intentional but possibly for some time?) If this is proven, a Class Action Lawsuit should be launched from those affected guests. At least, a thorough investigation of this labelled 5 star resort should be conducted immediately starting with a complete shut-down, various levels of health, government, advocacy and travel agencies involved. Beautiful sunsets, smiling staff, modern room decor and wheelchair accessibility are all secondary to a guests health and well being ... This is a very, very serious situation that needs a LOUD VOICE for CHANGE! https://www.cristalstandards.com/en/claims

This hotel and staff were excellent. The 24 hour room service was solid. The rooms were clean and seemed new. The food tastes good and seemed fresh every day but the buffet could've used more selection. I the restaurants were good and could be booked many times. The beach was particularly nice as you could snorkel and swim without any issues. The most glaring and obvious problem with this resort was the norovirus. It seems to be having a constant circulation of sickness that's been occurring since November 2018. Four of the five people we went with ended up sock and wasted about 36 hours of our vacation violently ill. Since this problem has been occurring for so long and the hotel staff has so far not acknowledged it I wouldn't recommend this hotel until they solve this problem. I doubt I'll go back because of that problem. My rating reflects the lack of interest in solving this problem since November of 2018 when the first reviews started coming in with this problem.

This is a beautiful hotel with amazing views from every room. The rooms are spacious & beautifully decorated although the glass bathroom walls & window into bedroom was a little strange. The staff was fantastic especially Carlos, Gerardo & Julio in the buffet and Roberto, Julio & Ramon on the entertainment staff!! My only negative comment would be the lack of gluten free options. They need to get more familiar with the need to offer more information & choices. I inquired in one of the restaurants & discovered I couldn't even have mashed potatoes as they used béchamel sauce to make them creamy! Normally, that would have been a safe option & could make someone quite sick if they were not informed. Otherwise, we thoroughly enjoyed our stay!!

Everything about this hotel was very good except for the following 2 things: 1. the min bar service was good for everything but beer. we got 3 beer on day 1, 2 beer on day 2 and 3 then no beer for the rest of the week. Its an all inclusive so not a huge deal. 2. The coffee shop in the lobby was part of the all inclusive last year but it is now a Starbucks and you have to pay. Just annoying. Other than those items it was a great week and I would go again.

Great Resort and had a fantastic time. The service, food and rooms were very good. This is our second time at this resort, spaced about a year apart. My only complaint is that last year they had a coffee bar that was part of the all inclusive. This year, the web site indicated they had a coffee bar as part of the all inclusive but when we got there, the coffee bar was now a starbucks and you had to pay starbuck's prices for coffee. I would obviously prefer not to have to pay $5 everytime I wanted a good coffee at an all inclusive resort.

The Grand Fiesta Americana is a beautiful but small resort. Very modern decor, immaculately clean, with a "high end" feel. Every staff member is fantastic; they all go out of their way to please their guests. A special mention of Fernando, Angel, and the young lady in the Sweet Shop, who's services made our experience memorable. The only negatives we could list are: because the resort was built in the style of a high rise hotel and is west facing with the grounds laying between the building and the Pacific - the sun is blocked from the pools and beach until about 12:30 pm. Great view though, as all suites have an ocean view. If you are looking for a beach type of vacation, this is not the resort for you as the beach is small, rocky and rough; swimming is discouraged. Also, the resort caters largely to convention groups therefore there are sometimes restaurants and activities that regular guests are excluded from. There is nightly entertainment, but no exposure to Mexican culture whatsoever, which was disappointing. A more varied selection for dinner at D'Brick buffet restaurant would be good. All in all a good trip; nice to escape from our Canadian winter. Probably would not return to this resort.

We were looking forward to this vacation but were very disappointed in the food. Spoke to the manager and was told to go to the steak house but we had to pay? We enjoy the ocean but unfortunately it was too rough to go in but the beach was too rocky for us to enjoy our walks. Would not recommend this hotel

We totally enjoyed this resort. Close to take bus to old romantic area of Puerto Vallarta. . As always with a pool a lot of loud thumping music during the day. We stayed in the North Tower away from the pool. Food very good. A lot of restaurant choices and bonus no reservations. Spotless resort, wonderful views. Will return!

we can't say enough about our two week stay at the fiesta americana . it's a beautiful resort and very well kept . the resterants were all very nice and the food was excellent .our room was very well kepted . the pool and beach areas were very spacious and well kepted too. we will definitly be returning to the fiesta americana. thank you for a wonderful holiday .

Upon arrival walk into beautiful lobby to fantastic view of ocean set the tone for a great vacation. The staff went above and beyond consistently ensuring we had a great experience. Food was great and good selection. Entertainment top notch, not sure why but attendance not the greatest. All I suggest they missed some good shows. Great selection of bars. If you're going for the beach maybe not for you.

This hotel/resort is amazing! Friendly staff, beautiful clean grounds. Rooms were modern and all ocean view. Beds were comfier than home. Chairs on balcony were also very comfortable. Poolside and beach drink/food service was excellent. Food was great. The chefs at the a la cartes were top notch and you could tell that they took pride in the food they created. My only real complaint about this hotel is that it is advertised as a non-smoking resort when in fact it is not. The rooms are all supposed to be but there were still people smoking on their balconies. The beach and pools areas as well were filled with smokers. I guess I was naive to think that a totally non-smoking resort existed. Other than that everything was excellent.

I can not say enough about this resort. The food in all the restaurants was fantastic. The service was the best. The resort itself was a 5 out of 5. The only down fall if you consider this a downfall would be its a little remote from town but the bus which you get across the street would take you there.

This resort was one of the best we've stayed at! The hotel Location is perfect, private but only 10min taxi downtown. This hotel ticked all the boxes and is luxury (I am very fussy where I stay).. The lobby layout & view is fab! Rooms are modern, well kept and the balcony/view is outstanding & relaxing. The pool/beach areas were great big, beautiful lots of space & with an added bonus of a pool bar, though the beach area is small it's still just enough! The mojito bar is absolutely fabulous the setting, decor perfect. Everyday the pool have activities, fun things as it's adults only it's like a party, though quiet an relaxing at the same time not too loud. The staff were brilliant so friendly, fun & helpful. There is entertainment on every night & its actualy really good they have some talented people in the fire show & the reggae band were excellent. The whole vibe of the place is just great although the food wasn't anything special & room sevice menu is quite limited. Overall it was a fantastic holiday the hotel definitely made my trip and will definitely be back to Puerto Vallarta & will definitely stay Grand Fiesta again. Whether you are young, old in between looking for a fun or quiet holiday in a modern luxury hotel still at an affordable price then this is the place for you. Do my hesitate to stay here.

The hotel itself was clean and modern. The room was very comfortable and there was a great variety of bars/lounges/restaurants. The food was good, especially the dinner options. The staff was excellent: helpful, friendly, and the pool-side service was great. We had a great time, and would happily return again in the future. The only downside was that pool chairs were often taken (saved with towels) early in the morning. It would have been nice to have more choices of chairs.

I can't say enough good things about the Grand Fiesta Americana. The rooms are lovely and so clean. Great view from any room! The resort does slightly cater to the conventions and the usual towel game like at most resorts. But this did not detract from having a great vacation!!

Food drinks and service were amazing. It was very busy so the only compliant would be about the a la carte restaurants. You had to line up at 10am to get a reservation that day. The restaurants were under maintainance when we were there so they accomandate the guests in a cornered off part of the buffet restaurants. Which was fine but the menu was extremely limited as they could not complete all the dishes in the different kitchen. This was super disappointing as we were really looking forward to it and everyone had raved about the Asain restaurant. Otherwise, the resort was great and I would highly recommend as I am sure the restaurant issues have been fixed!

One of the best resort I have been too, the service was top notch. I was a little bit worried as I had read in other reviews that the staff seemed to pay more attention to people coming for convention, this was not the case at all. Food was pretty good, lots of options. We had no issues with noise or constructions. The pools are pretty crowded but we always found chairs. We mostly stayed on the beach, where for some reason not that many people went too. There was quite a few jelly fish, which was unusual for March. The only down side I found was there isnt many activities others then beach and drinking. I like going for 2 weeks and it could get repetitive. There wasnt catamarant, kayak, golf, bikes, etc. For people that have never been to P.V. , very nice little town and I actually felt safe. Locals were very friendly and respectful, I have been to quite a few cities and PV is a must go.

The hotel was wonderful. My biggest concern was the maid service. Maid service was terrible. They would take all the robes and not replace them. They would not resupply my room with coffee, I had to call down to reception every morning. Hotel grounds were very nice, pools were amazing. Waiter and waitresses around the pool did not speak very good English so it was hard to get a drink. Room service was amazing and fast. Lunch menu was very repetitive, food at buffet was good but always cold Resort does not exchange currency Resort is not walking distance to anywhere. If you wanted to leave the resort you had to take a cab.

Move over Four Seasons and make way for your little sister, the Grand Fiesta Americana in beautiful Puerto Vallarta, Mexico. This "all-inclusive" resort hotel holds all the trappings of the finest hotels found anywhere on the globe and in order to obtain a 5, 6 or 7 star luxurious vacation, you never need spend the untold dollars every again. On the contrary, The Grand Fiesta Americana provides nothing short of a first class facility, food & beverage offering, entertainment worthy of a Cirque Du Soleil show and hospitality that pampers you until you go utterly crazy from the "love", all without busting the bank - a dream vacation come true . This stone, marble and soft wood master-piece of architecture is only matched by the staff's sincere & genuine catering to one's every want and desire! Nothing seemed to stop management and staff from raising the bar to ensure that our vacation was by far, the best in my entire life - for a 55 year old, hard working executive, this truly was the very best. There is only one way to top this experience - return for another round. That's exactly what I am going to do because The Grand is now my home away from home. Just like the small little sign that was left on the pillow when I arrived, "welcome home" it read. "Welcome Home"!

Overall, the resort was really clean, food was great, the music by the main pool was never different, it was have been nice to hear different music. Drinks were great. All staff were very friendly, the spa was very nice.

Booked this hotel, and trip, through Trip Central for December 11-19, 2016. Fred was a great agent and very helpful. He responded back to my emails and gave me a lot of good advise regarding my trip and reassured me a great vacation. I've heard different opinions from friends regarding all inclusive and most of them say it was so so or boring at times. This was my first time travelling with my daughter to all inclusive so we had no expectation. In fact my daughter wasn't that enthuse about this trip. Upon arrival we were surprised that our room was upgraded and were taken to the Grand Room. While we waited we were offered drinks and received a package to meet Jesus from Timon Tours the next morning. We were taken to our room and were very impressed by the view and very large clean bright room. A beautiful ocean view to wake up to and stunning sunsets in the evening. Very comfortable beds which make a restful nights. The next day we had a briefing from Jesus regarding our package regarding shuttle bus back to airport. We had our first breakfast at the buffet and there was so much food to choose from. The waiters were very attentive and the food was good but was warm, would have like it to be hotter. We made reservation for dinner at 9 am to secure our dinner arrangement. The restaurant food were fine but we like the selection of the buffet especially breakfast. Marco was our smoothy operator, very friendly and makes whatever fruit drinks we delighted. We looked forward in seeing him in the morning. The first few days we floundered about in the hotel not sure where anything is or what to expect. It would have been nice if they had a briefing and a map for all new first time guest as to where all the restaurant were located, a big sign as to where activities were taking place and location of towels etc . Eventually we figure it out and made use what was available. On the fourth day my eldest daughter and son in law joined us at the resort and all the kinks were ironed out by the second day. Most guest would rather laid by the pool, soak up the sun, replenish with constant refill of liquor to hearts content but I, I like to keep busy. Everyday there was something to do from 10 am to 5 pm. Kyaking starts at 10:45 am but if there is alot of participants they will make several trips. It takes about 30 minutes to paddle to another beach and another 30 minutes to paddle back. It was a nice adventure. Make sure to go early because it can get book up early. We had Spanish lesson from various of teachers but Julio Caesar was top teacher. Though we were not fluent but it did help us how to understand and communicate a little in their language. Also Julio gives a real workout on water aerobics. We played Black Jack almost everyday and David was an amusing, shifty dealer, still don't know how he always get Black Jack . My daughter and son and law couldn't get enough of the game. Great prizes too. I would have like more dancing lessons but not enough participants. However, my daughters said that Salvadore was an awesome Zumba instructor, they have taken lessons back home but they say he is the best. Extra on the side was a Poolside BBQ lunch and cooking lessons and evening shows. Taco dinner at 7 pm at the offshore grill. We explored all the different lounges such as Tequila, Martini has pool table and Mojito. Mojito was our favorite due to hammock and swing chairs. Room service and fridge bar included. We wanted to watch something on Youtube and they send up their techinician to help us to set it up on their Smart TV. All the staff were friendly, very helpful and ready to serve you. To top the trip was a complementary spa treatment for two. Thank you to Alejandra and Valisa. We were truly pampered. Although I heard a lot of complaints regarding the construction it wasn't that bad, actually it was quite entertaining watching them move the large boulders. Although the make shift beach was small it was nice to walk on the sandy beach. If the tide is low enough you can walk around the rocks and reach another beach within 30 minutes. Again another adventure. We took one day to go downtown by bus and it only took about 15- 20 minutes but be ready for a bumpy ride. We went to the market and tried many Tacos in local downtown area. I was really impressed with my package from Trip Central and would book from them again. It was a really good deal and great bargain for my money. Our first selection was Hyatt Ziva but they were all booked up so the Grand Fiesta was our second choice. We were curious about the Hyatt while we were staying at the Grand Fiesta and was planning a tour it just to see what we may have miss. Actually, decided not too because we were very satisfied with our stay at the Grand Fiesta. By the end of our trip my daughter did not want to leave, she love every minute of it. Although, its was our first time to all inclusive and cannot compare with any other resort. Let's say it was much more than expected. A wonderful relaxing get away from the winter cold weather to a sunny, warm hospitable atmosphere though not perfect but delightful.

Pools were awesome and service overall was excellent. Rooms were big and the king bed was very comfortable. Food was great at all the restaurants and the drink were premium. Awesome resort...I would definitely return!

We travelled to the Grand Fiesta Americana May 6-20th. The resort was at about 30% capacity at that time with the odd convention popping in for a few days. We found the staff at this resort to be most accommodating. They went out of their way to accommodate our every desire. Our room was nice with a stunning view. We had a few problems with our air conditioner but found the problem addressed immediately each time and after a few attempts, reprogrammed and fixed. The food was enjoyable with the Yuu and the Rojo Corazan being our favorite ala carte restaurants. We never had a problem finding the perfect lounger by the pool. The pool was warm and most enjoyable. The poolside servers were excellent with Enrique being our favorite. He anticipated our needs and his service was above and beyond! It was wonderful to have the option to have lunch delivered to us poolside from two different restaurants. Enrique took every care to make sure my allergy to tomatoes was communicated to the staff in the kitchen. It was so appreciated! The entertainment was very good, a couple of them were clearly a work in progress but it is also our understanding that this is fairly new. The entertainment staff Kevin, David, Abril and Frederico were wonderful and so welcoming, always with a great sense of humour. They always made sure all were invited and welcome to join in all activities. We enjoyed our vacation and returned home happy and relaxed. We would definitely return to this resort.

The hotel was clean. View from room was amazing. There were issues with the buffet not opened for dinner. The schedule information we were given indicated the buffet was to be opened everyday but Sunday....but as we discovered the buffet was not opened as per their schedule. Also the beach was nonexistent. What little sandy shore there was, was covered with stones and rocks. Entering the water was very difficult because of this. Another issue we had was we requested to be between floors 6 to 9. When we got there we were booked on floor 3 and to be moved to a floor we initially wanted we had to pay extra for basically the same room only higher up. The hotel was only 30-40% full.

It had great service and beautiful rooms. The pools were too cold. Little beach. Very attentive staff. The evening shows were ok but the live music was excellent. The room service was a nice touch and being able to order food pool side was great

The hotel is located in a nice area with a 10 min taxi ride to town. This side of Puerto Vallarta is nice and green with lots of palm trees and forest. The hotel is located on a quiet strip of beach - very private. It can be rough and was closed off a few of the days we were there. Note that there is no sun around the pools or beach until noon or later. However, there is a Sky Bar that has a couple of hot tubs and some lounge chairs. We went there for a few hours in the morning, but you need to get there early to get chairs. Pools were very cold. Probably due to no sun for half a day and they weren't heated. The hotel was lovely. Decor was a bit stark, but new and really clean. Everywhere, including outside and in our room, was immaculate. Staff were amazing. Super helpful and friendly - most went above and beyond. Still some growing pains though. Our room was missed cleaning once, fridge didn't always get filled, sometimes all the towels were there, sometimes not. Also had some frustrating experiences dining. There are only 3 a la carte restaurants (Mexican, Italian and Asian). When they were running well, the food was on time and really good. But it wasn't consistent. So, one day dinner would be great. Next, not so great. Food took forever, sometimes a course just didn't show and often the meat wasn't cooked as ordered, or the food was cold. The staff would bend over to help, but were often understaffed and overwhelmed........even when the hotel wasn't that busy. We had buffet every morning for breakfast (only choice other than room service) and it was good. Lunch was mostly frustrating for me. Meals were inconsistent and menus were small. Buffet at lunch was ok, but not great. Bar service could be great, depending on which bar and who was serving. Often the drinks just weren't made properly. With some time and hopefully proper training, the hotel will reach a 5. They have certainly picked a great staff to help get them there.

We were impressed almost right after we had booked as my husband had contacted the hotel to tell them it was our honeymoon. Our contact Luis immediately upgraded our room to the top floor which also allowed us access to the premium liquor lounge and their grand breakfast lounge which is not included in their basic package. All complimentary because it was our honeymoon. The hotel is very modern looking with nice finishing's. Located about 30-45 min from the airport just past downtown PV. Close to Mismaloya and only a 15 min bus ride to downtown if you are looking for something to do. All rooms have a true ocean view which is a plus. We loved the complimentary room service and mini bar/fridge that came with snacks! They have several different lounges located throughout the hotel such as the tequila, mojito and martini lounge with our favorite being the mojito because of the hammocks that you can lounge in. The only downside is that there isn't much in the way of evening entertainment. This may be because they are a new hotel and are still trying to figure things out. We found that we were having early nights because there was nothing to really do. During the day there are activities around the pool ie. Card games, bingo, exercises etc. The beach is isolated and very small which was a little disappointing because we couldn't go for walks along the beach which is what we normally do when we are Mexico. Found the pool to be quite cold and there "hot" tubs the same too. They were barely like warm. All staff were very pleasant to deal with. It seems that they still have a number of staff that are still learning as we experienced that staff were at times unfamiliar with the menu items sometimes causing big delays. Other than that the food was great and drinks were good. We were really impressed with their liquor selection as they only had top name brand liquor on hand such as Grey Goose, Grand Marnier, every flavor of Absolute to name a few. Over all we were very happy with our stay and thanks to Luis our honeymoon was very memorable. We would definitely visit again!