My husband and I stayed here a year ago. We liked the hotel and everything was fine. A year later, a lot has changed. The staff steals during cleaning! If you're coming here for the first time, don't forget to use the safe if you have valuables or money. When we reported the problem of our expensive items being missing, the manager said, "That's your problem." I also want to point out the bartenders' work; they only respect Mexicans. If I came from Europe, am I lower class or what? This is ridiculous! I'm sorry, it's unpleasant when bartenders only hear Spanish and serve them, even though I was next in line. Dear General Manager, change your organization, otherwise you have no future. Thank you very much! We won't come back to you!

stay was january 30-february 6,2026 ocean front view- old but decent and clean , ZERO entertainment, nothing to do after 9:30pm- food is okay with black bracelet nothing great even the à la cartes, if u are blue bracelet good luck cuz your food options are horrible!, no servers for drinks,always line ups at bars, a lot of walking for nothing, pools are boring not enough chairs for the amount of guests… don’t bother for the money there are better options

This resort was good. Lots of variety for restaurants and food at all times of day. Lots of beach chairs at the pool but very limited chair options at the beach. Most beach chairs were broken. Some repairs needed at the resort including leaky areas in rooms and showers. Overall enjoyable vacation!

I don’t write reviews ever but this calls for a warning to anyone going to this resort. Rude staff and poor buffets. A la carts were acceptable. We arrived to be told my pal and I would be staying in a king bed. It took two days to rectify this only due to the fact that our room smelt like someone painted a car in it and I an asthmatic. All of a sudden a room was available with a two double beds. Also, no alcohol after 11pm and the casino is permanently closed. All news to us as we were told opposite on both prior to booking. Go somewhere else.

The Pyramid Grand Oasis in the Sian Kaan rooms is a spectacular experience. Excellent food, excellent entertainment, excellent room, excellent service, excellent beach. I would highly recommend the Sian Kaan experience. The Oasis itself offers everything the Pyramid offers except for the bulter service and the specialty restraunts. Of all my 15 trips to Cancun The Pyramid Sian Kann experience was the best time ever!

Thank god we had the black bracelet the restaurants was perfect 5⭐️the beach club was fantastic drinks being served to us in our pool and comfortable beach bed was a 2 hour wait at airport for transport ?but worth the wait ?

Great value for an absolutely stunning blue beach. The outdoor layout of the pool area and bars are really well placed and it’s easy to get back from the beach to the resort. Rooms were a little musty at times, but overall good value.

Recommend Pyramid vs Oasis. Food and amenities are amazing this way with access to many high end restaurants. They don’t advertise VIP status for Pyramid clients. Find rep to discover. There are many food huts for easy eating all day. Ocean clean but mostly red flags. Could have more chairs. Many pools. Much entertainment at all times. Wouldnt offer two beds just a king. Comfy bed and room.

I have so much negativity about the place that i will only say for you to pick another resort for your next trip!. i was very dissapointed about the place. its in ruins and you will find your stay very uncomfortable. good luck

Resort is very big, depends on what you’re looking for. Good food recommend Japanese food Sakura. nice beach but wavy this time of the year. Clean and fun for you partying and family. I’d give it a 3.5 overall. Service at the restaurants and bars is good however front desk not very helpful and most of the time don’t know the answer to any questions had to figure things out in our own in such a big resort took us almost the whole trip to get used to the resort and know different events. In the beginning pushy with time share selling. Air Canada rep never showed up and waited 2 hours at airport to be picked up and dropped off at the resort. Was promised a king bed but they never had that note and was given double bed. Lots of people had issues with rooms they chose and paid for but never gotten such as ocean view. I stayed as a Sir kaan which I recommend more options for restaurant. When we went they have many renovations and didn’t have shows, a little at boring at night time but lively during the day. I recommend walking out of the resort and checking out the lagoon for extra activities that are fun and affordable

When we arrived we were told to just go up an elevator to our room. No help or guidance what so ever! Our room was dirty, the sheets were dirty, there was no where to put our clothes, no room service, no reaching front desk, at 9:30 in the morning they told us they were out of food at the vip restaurant! We were so unhappy that we went to another hotel! Would never go back there again! Terrible customer service!

Its very big hotel, I can not say its bad, but its fair at all! The application nit very good to book the restaurant and its very to book the restaurants, ask to bringing the water or other things to the room was very difficult, there is no waiter or waitress beside the swimming pool and sea, nice pools, nice beach but extremly busy!

We took the ocean front room which was a VIP upgrade. The resort property is great but the rooms are poorly maintained, and the customer service is extremely bad. When I say bad customer service I don’t mean someone didn’t smile back at me. The staff is overworked and look exhausted. The person who checked us in the VIP lounge said he can’t answer any questions, just download their App to look for all the information. It took several days and many calls to front desk just to get coffee replenished in our room. The food is mediocre and all three meals have very similar food items. We were bored of eating the same food by day 2. The ala carte restaurants have long waitlists and the app to make reservations is awful. The room are old and dingy and the bathrooms stink really bad. The resort property is really good though too bad it’s so poorly managed.

Pros: 1. Nice and friendly staff 2. Food in most restaurants is amazing (especially Sakura and benezuza) 3. Good if you are looking to party 4. LOADS of options to eat and drink. Over 20 restaurants Cons: 1. Rooms are little old 2. Alcohol feels diluted 3. Beach had sea weed (to be fair it's not their fault and it was everywhere else as well) 4. No one picks up the phone if you call from your room

Great resort the food was excellent and the view was spectacular. Resort staff were all great to deal with and everything we did was very well organized. Would highly recommend booking at the pyramid resort.

The pools and “rain forest” inside the resort look awesome. Lots of options to eat with the pyramid wristband. Food was decent. Somethings were really good and others were just ok but lots to choose from. Plenty of bars and nightclubs on the resort plus a casino. It’s a party resort so if you want to stay away from the party scene I’d suggest staying in the pyramid and not the cheaper options

I don’t even know where to start with this review. I’m writing it so others do not make the mistake that I did and book at this hotel, which (very fishy!) goes by several names—Sian Ka’an at Sens Cancun, The Pyramids at Grand Oasis, Grand Oasis Cancún, Grand Oasis Palm, Grand Sens Cancun, Oasis Cancun Lite, Oasis Palm, Oh! The Urban Oasis, Smart Cancun by Oasis, but they are all THE EXACT SAME PLACE! Their website is just plain not true, neither are the photos. This is NOT a 5 star (or 4 star) resort by any stretch of the imagination. Maybe 3-3.5 stars at best. I purchased a one week all inclusive adult only “luxury” ocean front room in the Sian Ka’an section in the “Pyramids” which included the black bracelets that are much more expensive and are SUPPOSED TO offer extra luxury benefits like no kids, adult only pools, exclusive beach, bar and restaurant areas, but please know that THEY DON’T—ITS A TOTAL SCAM. Bracelet differences are not enforced AT ALL and kids are everywhere. When I asked about it and said I paid a lot extra for an adult only area for my room, an adult only pool and beach area etc. They said “sorry, but our policy changed last week.” I said “what? You can’t do that” and they just shrugged. It seemed to be a theme with other disappointed guests I talked to that the staff would just smile and say “yes, and we’re really sorry”. Here’s the deal—they sell day passes and overnight short stay passes and this appears to be a BIG part of their business. This means that about 70% of the people at the resort on any given day are locals out for the day with their families. This is fine, but the resort needs to TELL PEOPLE this so they can decide for themselves if this is the experience they want of crowds of people coming and going. It makes everything extra busy with people who are not even really staying at the resort! Plus, for me, one of the fun parts of going to a resort is meeting others who are also on vacation—it just creates a fun vibe—and that’s completely missing here. As well, be prepared to line up for ALL of your food, even the buffets. There’s no just walking in on your own schedule and choosing your own table from all the open tables. Instead, you must line up to give your room number wherever you go to eat, no matter if it’s a restaurant or a buffet. And don’t even try to take a snack to your room from the buffet because they will flat out not allow you to...oh, and the 24 hour room service that the website refers to does not exist. Neither does the pillow menu, the espresso machine in your room, the premium L’Occitane bath products, or the premium drinks in the in room fridge—in fact there are no premium liquors anywhere here without paying extra. The alcohol they serve at all the bars is the cheapest available with unrecognizable names in big plastic jugs—just gross really. Rooms are dated and really noisy because they have adjoining doors so you hear EVERYTHING your neighbours are doing. I moved 2 doors down from my first room because the door lock was broken off so you could not lock it from the inside. Additionally lots of things in the room didn’t work—and this was in my new room. When I got there the fridge didn’t work and neither did the safe. I had to call down and wait for someone to fix them. Only half the electrical outlets worked and only one bed side lamp worked. I will definitely not return to this resort or any “Ossis” related resort because it’s all the same place.. It’s a run down party place for 20 year olds and a day resort for locals. Selling and marketing the Sian Ka’an or Pyramid sections as “luxury” or “adult only” is a blatant lie.

Hi julie, I just wanted to say how disappointed I was with our recent stay at grand oasis. the place was extremely understaffed. There would be one bar tender for hundreds of people, never premium alcohol, hour long waits just to get into the buffets for food and numerous problems with the room. ( one day they just took my toilet out without telling us) another day the room flooded etc, etc. Will never recommend that resort to anyone I know and I’m disappointed that you would recommend it to us. Gillian

This was our second time to the Pyramid at Grand Oasis and we discovered and tried a few more restaurants. Our room was clean with lots of towels, the beach was great although it was windy the week we were there. The evening entertainment is absolutely spectacular. VIP check in/out was fast and efficient and the staff are friendly and courteous. We would definitely recommend this resort.

Overall really enjoyed this resort! We got a free upgrade to ocean view which was awesome... only downfall was they were doing a lot of construction in the building which could be loud at times. Room was on smaller side but clean and adequate. No issues with hot water... although the toilet acted up a few times. Staff was always very responsive to any issues. Mini fridge was restocked daily (Coors Light; Coca Cola, Water) Food was awesome! Beach and pool areas very clean. Lots of things to do a night time as well. Lots of security. WiFi worked throughout the resort. It's a big resort so be prepared to do a lot of walking... took a few days to learn how to navigate. Definitely worth the extra money to upgrade to the Pyramid.

Hotel was great, food excellent, staff very friendly and professional. The only thing was Sun Wing , they cut our holiday to 6 days , moved our flight back from 8 p.m. to 3 pm , picked us up at noon drove around the city for an hour and drove by our hotel again to get to airport. We waited in the plane for almost two hours and took of at 7pm. We landed in Toronto next day at around 1am.

Food was great, nice exciting restaurants (Black hole & Bensuza). The biggest problem we had was there is no control of noice after 11 pm. The party people would come in and it would get loud. We were in the Pyramid part, so ear plugs are a must. We would go back staff was awesome, any problems were addressed quickly. For a huge resort it did not seem crowded. But you must upgrade to the black pyramid bands to enjoy the best places on the resort. Recommend doing before you leave home.

Hotel was beautiful, rooms were small but nice. Food was amazing. Service was good but there was none around the pools. When we have paid for a 5 star before, there was no limatations on booze type, we had to pay for top shelf booze & it was very expensive.

I’ve been to this resort 3 times now and loved it the first 2 times. I understand they want to be the #1 party resort and have all the entertainment. Which is ok, the shows in the main lobby are a must see! But the fact that the food has gone downhill is pretty sad, we saw so many people upgrade their bracelets to The Pyramid. That way they had more options to eat, it was ridiculously loud with everyone coming in at all hours yelling in the lobby. The rooms were so so, staff was nice. If you win $ in the casino, they won’t exchange the paseos there or at the lobby. You’ll have to go across to the money exchange to get whichever domination you want. Will we go back to this resort again, NOPE!

Hotel was good. We got room upgrades fornocean view which was nice. However they didnt give us the right bracelet we paid for and some restaurants initially wouldnt accept our bracelet for entry. Food on this resort is mediocre. Trip central does a good job on making bookings easier and is my go to.

We stayed at the pyramid oasis and other than a slow check in, we had a wonderful week. The staff are amazing and always willing to help. Customer service was great when we discovered we had no remote control for the TV. We loved the VIP treatment that the black bands gave us. One of the nicest beaches we’ve been to, unfortunately, it was windy the week we were there and although we enjoyed the beach, we only spent a little time in the water as the waves were quite high. The pool was spectacular and very clean. Lots of seating available by the pool at all times. The evening shows and entertainment was spectacular; we actually saw red circus twice in the week we were there. The gym could use some updated equipment as everything is quite old and rusty and not very clean which is in contrast to the rest of the resort. The buffet for the VIP black band was great for breakfast with many choices, however, we found that dinner was often lukewarm to cold. There are so many restaurants at the resort to choose from that this was a minor inconvenience espeially sine there was another buffet at the other end of the resort as well as specialty restaurants. All in all, we had a fantastic week and are planning on going back next year.

Had an amazing 9 days at the grand oasis pyramid for the second time this year. All of the staff are so friendly, Pua and Zairy the MCs are amazing people they will go out of their way to help when none was needed and they were also very good entertainers. The rooms were clean and bar fridge was always filled daily. Over 20 restaurants to choose from, We had black bands and got to use le fc CD Buffett and makitaco which all had very good food.

When checking out the workers at the front were very rude and non understanding when we told them we alredy checked out and was late for flight. Even after that they refuse to let us leave even after we told them were going to be late for the flight

The resort was very nice and clean, the food was top notch, however the beach access was not the greatest. You had to walk up and down 2 flights of stairs to get to the beach. This and the front desk staff would be the biggest down side to this hotel. The shows and the tasting experience at the restaurants were fantastic so were the wait staff. We went after spring break so we missed the crowd of kids, we were in the Pyramid section which was nice and quiet for us, the other side of the Oasis seemed to be a little more rowdy.

The resort was very clean and well maintained. The gardens were immaculate and beautiful and everything we wanted in a resort. I loved the peacocks roaming the property. The beach was stunning just like out of a magazine. Our favorite restaurants were Le Buffet and Maki Taco where the service was top notch. I wanted to thank one special staff at Maki Taco restaurant. Our server Abraham was especially amazing. Always smiling and joyful. I've been to alot of places and he was the was truly the epitome of what every person working in the hospitality industry should strive for. Thank you for making us feel welcome. You are phenomenal and I hope that the managers at the Pyramid at Grand Oasis recognize what a gem you are.

A group of 4 early 30s guys travelled here for 4 days and had a blast. We were in a pair of ocean front rooms and we don’t really have any complaints about anything. The food was excellent the rooms were clean and in good condition. My only suggestion is that you get the black bands which we had because apparently the lesser packages had a lot of things they couldn’t do. But black bands could do whatever we wanted. Didn’t have to wait long for anything. A lot of drug pedlars on the beech is another notable thing which is part of why I wouldn’t suggest it to people with kids also it’s just a bunch of people getting gooned so not super kid friendly.

Despite other reviews we decided to give this resort a chance. So glad that we did! The pyramid had So many food and drink options, great service and amazing staff. Room was nice and clean, beautifully decorated. We traveled as a couple, 26 and 29 years old and must say there was something here for everyone. The pool area seemed to section off into family side and party side, while the entire beach was open with a convenient bar closely located for black and gold bracelet guests. Entertainment was pretty good aswell! No complaints from us, would reccomend to anyone looking for a luxury vacation. Food was amazing compared to other resorts we stayed.

This resort is very loud noise,number one party place not for people going to relax we have booked in 5 star but doesn't feels that you are treated as five star accommodation never go back and recommended to any one who just going for relax. This vacation was waste of money and time for me.

The dining was really good, the beach was amazing, and the pool area and grounds well kept. The rooms were clean but there was way to much noise after midnight and it was very hard to sleep. There should be an area setup outside for late night parties and not in the resort.

Ocean right outside the doors. Long winding pool with many wetbars along the way. More restaurants and bars to choose from. Entertainment bar none. Also a casino on the premises!! Beautiful vrounds to walk along.

We were picked up promptly from the airport and taken directly to the hotel and it took approximately 20 minutes. We were greeted and checked in quickly and found our room easily. Our parents had arrived earlier that day and having to get up at 3am, they tried to take a nap in their room. Unfortunately, they could not as there was construction on the floor directly above them and there was hammering and drilling all day. We were happy to see each other and decided to go for dinner. The restaurants are all amazing and the food is served and prepared with excellence. I highly recommend paying extra for the Black VIP Bracelets. The black bracelets allow you to visit all the restaurants and the service cannot be beat. Almost every night there is a breathtaking circus show in the middle of the Pyramid. We stood outside our rooms and watched from the balcony. There is a wonderful jazz/folk club that we enjoyed every night after dinner. The beach was cleaned every day and the sand is white. Our stay was during the first week of December, and the ocean was a bit rough but if you held your ground, you could take a dip. This hotel has soft beach beds on the beach and along the many pools. The black bracelet allows access to these areas. The bathrooms by the beach were kept clean. The foliage is lovely and there are palm trees everywhere along with a fish pond and winding walking path. The only issue we personally had, was the locking door mechanism for our room had a battery fail at 11pm on the first night. The front desk could not help us and told us we had to wait until 8am for maintenance. We could not find anyone to help us and after a couple of hours I had no choice but to channel my inner Harley Quinn and finally three bus boys were sent up with tools and they were able to open our room at 2am. When we opened the door there was a very powerful glue smell in the room from the construction above. We could not sleep in our room, so they gave us a key for an empty room and we grabbed our toothbrushes and slept there. We ended up moving rooms because they didn't seem to have three AA batteries to fix the door. Other than that first unfortunate night, we had a lovely time and I cannot say enough how much we enjoyed the restaurants, pools, and beach.

Wow don’t know where to start and don’t want to waste your time. We were optimistic despite reviews we read but we should not have been. This is not a 5 star it is a 2. Been to Cancun many times and have never stayed at a worse place. In bad need of a renovation and service was terrible. Beware the number of bars and restaurants they list...most are not open and most are just buffet :(

The resort was excellent overall and we (two late 20s males) really enjoyed our stay. Food was outstanding and the views and amenities were great -- definitely exceeded our expectations. Transportation to and from was convenient and easy, we didn't have any trouble going to the airport and in to town. There were only a few minor complaints: A/C in the room wasn't strong enough, room cleaning missed 1-2 days, and some of the staff in the shared facilities (i.e. with the other Grand Oasis resorts) were a bit rude at times. However, overall the vacation was amazing and would gladly stay there again!

The resort was lovely but the timing was not good. Still a lot of spring break parties and it was very noisy and and not relaxing. The drinks at the pool were not to my liking and the only place you could get drinks was at the swim up bars that were packed with intoxicated spring breakers ! The room was clean and comfortable but there were water leaks in several rooms and the hallway was littered with wet towels and mattresses. My room was overlooked the Circus courtyard where the entertainment was loud an repetitive the entire week. Some of the staff were rude and inconsiderate (bartenders at the pool) but others were very nice Basically i think it was not a good fit for me

The resort grounds were nicely kept. It was very noisy staying right at the pyramid. During the day they were practicing for the show for the evening. In the evening it was very loud when the show was going on and during the night you heard the party people, it echoed everywhere. There was not one quite place to a have a drink. Loud music every where, so this resort is for party people. The pool was too cold to go in, what a shame not to be able to enjoy it during our stay. The buffets were really disappointing. They were small, unappetizing, cold food, and it was the same everyday. The al a cartes nothing special. Hard to get in because you couldn't make reservations. Long waits, the other option was the buffet. Ugh. By the 3rd day of our stay we didn't know where or what to eat. The rooms were clean but the bathrooms were in dire strait of repairs. The bathtubs have been painted several times, you wouldn't want to sit in there. There was always water sitting in the hallway. The staff was not overly friendly. This holiday really not enjoyable for us. Like i said its a party place for younger adult. The focus for this resort was the night life and entertainment

I have been to this resort 6 times now and as always pretty good. my only complaints are the pool bathrooms smell realy bad. now i have went into some nasty bathrooms before but the smell was almost unbarable.the bathrooms were clean but really need some air flow in them,problem solved.A/c did sound like a freight train but called the front desk and when we came back was better.we are from northern alberta so a warm room didnt bother us we turned it off and opened the door at night. all good. time share people got annoying after awhile but whatever.so other then that hotel was great always lots of food didnt starve thats for sure. food was good.hotel room was clean. now martine with trip central tottaly awsome probably the best agent i have ever delt with. i highly recomend her very helpfull. did not try to over sell us but sent us all posible deals she had. well thats it.

So many choices for dining, a fabulous beach, and something for everyone in entertainments. The quality of service in the a la carte restaurants is very good. The aerial show (in the main lobby) is excellent - a lot like Cirque de Soleil.

Went for the first time to Mexico from Nov 9th to 16th staying at the Pyramid Grand Oasis in Cancun - it was low-season, so the resort was less than half-occupied. My wife and I (in our mid-50s) have been to many islands in the Caribbean. It was a very enjoyable stay - the food was excellent! We enjoyed the beach and the pool. It is a relatively large resort but once you got your bearings - it was easy to get around. One side of the resort had loud music around the pool - the other side had no music - your choice! The room was very clean and comfortable - some days we had chamber-maid service twice! The only negative was two things - they have people walking around the main building - asking if you need any help/directions - in reality these folks are eventually going to try to sell you a "time-share" - don't accept their offer of a free bottle of tequila. The other negative is only if you are a beach-walker - we like to walk on the beach - while it is beautiful - the sand being comfortably cool it is very soft near the shoreline - it feels like walking through mud - we prefer walking on hard sand - but that is not a really big deal. We would go back to the Pyramid Grand Oasis and would recommend it.

The hotel was gorgeous, the rooms were clean and well kept. The resort grounds are truly lovely but everything else was a little disappointing. The food was very plain and not good at all. It was hard to find anything without a map as the resort is massive. There were no loungers that you could take to a spot on the beach either which I thought was odd. It's definitely a bit of a party place and not for someone looking for a quiet holiday.

Nice Grounds , beautiful beach, lots of food choices. Service at check in needs improvement. Some of the restaurants while food quality is good, the service is slow and the food is often served cold. Pyramid beach rooms have nice view, staff friendly.

This is a spring break entertainment resort. Rooms are OK, washrooms in need of some upgrades. The beach and view are great; multiple, large pools. Definitely a fun, crazy place - wouldn't recommend for older couples or families.

I Loved it! Always something going on. Perfect for a younger crowd. Great drinks, service was good and the food was amazing! Everyone at the resort was very helpful especially if you wanted to go Into town.. I would definitely recommend this resort

Hotel was very clean and all staff were very helpful. Definetly a party resort and would recommend to anyone looking for a good time. Great location that's not far from town and easy to get to and from.

The resort was very clean, food was excellent at all restaurants we attended, pool was clean, good entertainment. It did get rather noisy a couple of nights but it was still in March Break time-frame so that is to be expected.

The most incredible beach I've ever seen. Always a chair either at the pool or on the beach. Very well kept and clean. Good food, good service, good partying. If that's what you're looking for, I totally recommend it!

Same grounds but a lot more selection in restaurants and clubs at the Grand Oasis. The food at the Oasis was not very appetizing, service was not very good either. Spring breakers were very aggressive.

This hotel had many flaws! At check-in, they gave us a standard room when we booked beachfront. They couldn't move us for four days. The rooms were not very clean. Our faucet leaked and flooded our countertop every time it was turned on. We left tips everyday and still were not impressed with the cleaning or the lack of restocking our mini fridge. Room service was NOT included. You could order one or the total of seven things on the room service menu and no matter what it still cost $15.00USD. Our new rooms were MUCH better but still lacked on stocking the mini fridge and towels. There was renovations going on in the rooms above and beside us, which didn't so much bother me, I don't spend my days sleeping anyhow but some of the other people we travelled with had those complaints. Restaurant service was hit and miss. It is unreasonable to wait anywhere from twenty five minutes to three hours. Even for BUFFET. One instance we were told to come for dinner at 6:30pm, so we did. When we got there, they told us we wouldn't be able to come back to eat until 9:30pm. We decided to put our names down for the restaurant pretty well attached to it, twenty five minute wait. It turned to thirty five, forty-five then we said to heck with it. In the meantime, it started to rain so they let us stand inside the first restaurant that told us to come back at 9:30pm. Not even HALF of the restaurant's tables were seated. Bartenders were the least friendly people at the resort. They would tell you they had zero straws but very rarely they would give you one. If you ordered a drink that someone else previously ordered but didn't take, they would pull it up from behind the counter and give it to you. As if anyone wants to drink a melted drink. I didn't see you make it, I don't know what's in there. If a new drink was asked for they would say "No" and move the old drink towards you more. Hallways were constantly flooding. Security was not friendly and could not speak English. Just puffed out their chests most of the time. They wouldn't let us use our ground floor balconies as beach access. They made us walk through our building (to the other end) out and back again to use our beach chairs in the sand. Coyote Loco (Disco) - had great entertainment, and staff was awesome there. Bus boys were the friendliest. - We enjoyed a pizza with them at the front of the lobby one night when we returned from a night out in town. Beach was by far the best thing about this resort.

The hotel was amazing. It's very big with much to explore, there is 22 restaurants. Even the buffets are great. The beach is better then most other resorts in Cancun. There is always something to do as it is a younger crowd for the most part. I just went with my girlfriend and if you want to go as a couple it is a good place as well because it's such a large resort.

Excellent for any age group to visit. Staffs are friendly. We stayed in a water view room on the top floor. Room is clean. Shows are entertaining. Foods are good especially the "White Box" with a 2 star Michelin chef. Absolutely will visit again!

The resort was a nice first time stay for Mexico. You had lots of time to relax and have a good time in the evening as well. The staff was on top of everything and helped out whenever needed. They had performances during the evening for all age groups and beautiful views from our suite. I would absolutely go again.

Grand Oasis Cancun Great resort for families with children in their teens, or for individuals from 20 -50 years old Size of the resort This is a fairly big resort but not so big that you need to take shuttles. If you had to walk from one side of the resort to the other it would take 5 minutes. The grounds are very clean Rooms The rooms are not outstanding but clean and functional. Not 5 star rooms by any means but still a solid 4. Pools 3 very big pools. One with loud music for the younger crowd and two that are suited for those that want to sit back and relax. Food Excellent if you get the Grand Oasis package which allows access to all restaurants. Every style of food you like. There are a few specialty restaurants tucked away so you must make sure your explore and get to these places. Entertainment Not really any entertainment crew. Loud music at the one pool which is great if that is what you are looking for. Beach The hotel is right on the beach, beach is fantastic. Walk for miles and miles on white sand. Overall We are a family of 5 (children 19, 21, 23) and have thoroughly enjoyed going to the Grand Oasis Cancun. We have actually been 3 times. We have gone to nicer places in the Mayan and Dominican but overall for fun, upbeat crowd and very good food the Grand Oasis has been excellent. Note: If you haven't been to Cancun, you absolutely must go to Coco Bongos. We have gone every year and still love it. Pay the $80 and go. You will not regret it.

The hotel was completely booked with young people drinking, shouting. People smoking everywhere. The room was directly beside the elevator, floors wet, it smelled mouldy. It was not possible to find a place to eat due to crowds of drunk youths everywhere. We had to check out and find another hotel down the road.

Clean, great restaurants, nice staff overall a pretty good stay. I don't have any complaints I noticed that the grand oasis was much cleaner then the oasis right next door. I enjoyed food and the entertainment

We went in Jan-Feb and it felt like we were in spring break. The resort it self is beautiful but not enough staff in any area. Check in was awful, it too two in half hours just to check in no drinks were served upon arrival and we could not go get anything until we had a bracelet, no apologies! Room was averGe, nothing fancy. All the buffet was blend, same every meal. The Italian n sea food was good. Would not return if it was free. Entertainment sucked big time, and they played music with tons of swearing.