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| Transit Time | 30 |
|---|---|
| Number Of Rooms | 228 |
| Number Of Pools | 3 |
| Beach Front | On The Beach |
| Year Built | 2016 |
| Child From | 4 Years (48 Months) |
| Child To | 19 Years (228 Months) |
| Kids Program | Yes |
| International Bar | Yes |
| Swim-up Bar | 1 |
| Spa | YES |
| Weddings | Yes |
|---|---|
| Fitness Room | Yes |
| High Low Rise | Lowrise |
| Star Rating (optional) | 5 |
| Address 1 | Mountain Spring, Trelawny, A1 |
| Address 2 | Montego Bay |
| Region | Montego Bay |
| Country | Jamaica |
| Latitude | 18.484589 |
| Longitude | -77.609820 |
★★★
Private -
Verified Purchaser
Mediocre Resort
The beach is beautiful. However, the food is not great and the resort needs renovations. It did not feel luxury or 4 star in any way. Additionally, we were diamond club members and other than the private spot at the beach we did not receive any other perks.
★★
Phil -
Verified Purchaser
Worst resort I ever stayed at in the Caribbean
The hotel advertises paradise and a 5.star resort and amenities. Since our arrival, nothing was prepared, organized and nothing in the hotel was working. The kids splash area was not working on most days. The hotel was operating out of only one tiny elevator and the staff was also using the elevator and holding it for minutes at a time at different floors and even going in with big carts instead of giving guests the priority. All staff members looked inconvenienced when asked a question. If you travel with small children, this hotel is not for you. There is no way to get any food at the entire resort from 11am to 12:30pm. This is lunch time for most vacationers and for children who need access to food. Only if you have the deluxe ocean view room which was a really nice room with an amazing view is when you have the option of room service but it takes at least an hour for the food you order to arrive. If the restaurants are closed for an hour and a half and it takes an hour to get a room service order then what's the use? When you try to walk into a restaurant and take food out, the staff will always give you a hard time and then tell you will let you do it just this one time. Like they're doing us a favor like we're begging for food. This vacation cost $600 for the week. Out of that $5000 was for the resort for 2 adults and a child for 7 days. This is not the type of service that's worth this kind of money. We've been to countries like Cuba and received better service and more of a wow effect from 4 star resorts in Cuba than what we received at the Royalton Blue Waters Montego Bay. When I read all the negative reviews, I thought I'll keep an open mind and will try to enjoy and have our own experience but unfortunately, I am surprised that even easy going vacationers like us could be this disappointed in everything. Maid services and filling the bar fridge were missed twice and even when I called to alert them w hours have passed and it was nearing our son's sleep time and no one had come in to clean and when I called the front desk no one answered. I immediately went to the lab bby and there were 5 people behind and front desk. I lost it on them and I told them how unprofessional it is the ignore the calls when they are all just standing there. That's when they finally started to get things rectified. Even the restaurants we were not able to find any spots to book on any. It should be organized in a way where every guest gets to try a different restaurant each night but that's not the case and the staff don't seem to care to help you. They keep telling you to try again tomorrow or go every hour to see if anyone cancelled or didn't show up. It is ridiculous and laughable that you have to jump through hoops to get a dinner reservation and still would not be successful. Finally when I showed my do satisfaction to the 5 staff standing behind the desk is when a supervisor was one of them and she after hearing me yell fixed 2 reservations for us on our last 2 days of our stay. We watched many guests saying it was their worst experience and we even saw a guest crying saying she want a to leave and go anywhere else but there. Overall, we had a good vacation and we enjoyed the weather, the pool.and the beach but that's about it. Bad service, bad food, drinks sweetened using aspartame and other strange tasting sweetness. Sink in the room was clogged most of our 7 days and there was a couple.of days with Luke warm water and no hot water. Very slow services every where Just not worth the money. We give this resort 2 stars for service, 3 stars for food and 4 stars for amenities.
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★★★★
Private -
Verified Purchaser
Beautiful resort overall
My family and I had a great stay overall. The resort grounds are so beautiful and cleaned so well. The room layout is one of the best I’ve seen. Every room gets a water view. The food was good but not great. The drinks were awesome and a ton of variety! The restaurants are almost impossible to book and we had a horrible experience at the steak house where we waited over 90 minutes for our food only to come out so bad we couldn’t eat it. This was our worst experience for the week. The service is great overall throughout the resort though. The resort workers for the most part are very pleasant but a few workers especially bartenders clearly did not want to be there and were miserable and difficult to interact with. They ruin it for the really hard workers. We did find the entertainment to be not that great especially during the day. Mind you, we were not in the hideaway so perhaps better entertainment there. Overall, we were pleased and enjoyed the impeccable views and gorgeous resort. I would give it 3.7/5 stars overall!
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★★★★★
Private -
Verified Purchaser
Nicely maintaned, awesome staff, great ocean views.
Grounds/Beach/Pools: Lots of beach area, sand hand raked daily, landscape and lawn very well kept, pools cleaned and chemical balanced every morning. Lots of loungers at beach and pool areas and re-arranged every morning. Public bathrooms clean, fresh beach towels daily and no silly towel cards. Nice kids wading pool with small water slides, and four large tube slides for older kids/teens. Needs Attention: Palapas (sun shelters) some canopies need repair. Several backrests broken on beach loungers and lots of cushions missing, dirty or torn. Inside: Rooms are still new looking and meticulously cleaned daily. AC and Fan work well and have bedside controls along with light switches and the reading lamps are a nice touch. The TV is KEY to not just watching movies but also to checking weekly activities. Make sure your bell hop shows you how to use it. Beds are very comfortable and covers clean. Towels replaced daily. Nice bathrobes but one size. Some may require extra blankets if too cold. Dual rainfall shower heads are a very nice touch. Whirlpool tub in the middle of the bathroom area (draw curtain for privacy). Separate water closet (toilet). Balconies have two chairs and a table for relaxing anytime. Mini fridge has soda, beer and water. What Needs Attention: Some in-room lights not working. Broken shower head holder that was not repaired during our 10 day stay. Food: Excellent variety but try not to sample everything first day. They have theme days and vary the menu quite well. The restaurants must be booked via the inhouse APP loaded on your device and it could be frustrating the first time so get help. The restaurants food is very good and most have upgrade ($) options for entree's and wine. They should allow guests to partake in one or two more specialty restaurants available at the neighbouring Hideaway section. (We do not like Indian food and that left one less restaurant available to us). Overall food was very good. Needs Improvement: Some portions are too large. (Steakhouse, Pasta). We found seasoning too salty and/or creamy. (Diabetic). Bars: Tropical cocktails menus very popular but take too long to prepare. Martini bar is probably the best and most popular in the evening. Lobby, beach and pool bars always busy as folks just hang around sipping drinks on the stools, thus hampering other guests trying to order drinks.Get your drink and move on. Take advantage of the drink service. (Staff walking around Lobby, Pool, Beach) to order your drink. Needs Attention: Not all bars carry same inventory like Fernet-Branca (excellent digestive amaro). Some often run out of Sweet Vermouth, Campari, or Aperol. Summary: This is a five start resort that is well kept. At the most basic level it's very good. You can indulge in extras ($) from spa's to personal chef experience, daily cabana rentals with private pools right up to the Diamond Club package, especially if you enjoy high end drinks and liquors.
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★★★★
Private -
Verified Purchaser
March break trip
Ocean view and food were best part of this resort. Our teenage boys loved the water slides. Food was delicious at all restaurants and buffet. Hotel rooms were really nice but are designed for couples, not families. No separate bathroom, all one space with a curtain to separate sleeping area from shower and toilet. Big bathtub right in middle of room which is not ideal. Some parts of resort run down. (Lots of umbrella stands without umbrellas, lounge chairs without cushions and the ones with cushions were old and stained, stairs on bridge over lazy River were falling apart etc). No one serving drinks around the pool with the lazy River and on the beach, we were only asked once if we wanted a drink. Staff were very friendly for the most part. Nightly entertainment was really good. Website advertises paddleboards, kayaks and snorkelling. This does not exist at the resort. This was VERY disappointing and misleading.
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★★
Ginni -
Verified Purchaser
Horrible resort
Very bad experience. I will never recommend this resort to anyone. Not worth the money I Paid. So many things were broken and not working. Kids had no entertainment or activities inside. Nothing to do for adults or activities for the evening. Very small place compared to other royalton resorts.very less vege options for food. Only 1 buffet yo eat all the time.
★★★★★
Private -
Verified Purchaser
Left my heart at royalton
The grounds were immaculate. Rooms were exactly as described and super clean although beds were uncomfortably hard. Food was delicious. Staff was wonderful. Only 2/4 water slides were working. Butler were fantastic- ask for Shawn and Ardley!
★★★★★
Private -
Verified Purchaser
Fantastic resort
This is my 15 th trip to this resort in 5 years, and it is the best holiday that we have every visit. There are always complaints from others about small issues, however we have not witnessed most of those issues. The Jamaican people are the friendliest, happiest and most accommodating people you will find. They go above and beyond to make everything good. We have been fortunate to make many friends over the years and feel like family. From the moment we arrive until we leave, everyone is coming over to welcome us back. A more detailed review of the areas.... If you are coming here then I would suggest you pay the extra dollars to stay at Blue Waters building 3. ALL rooms are ocean view and the building is much newer. The rooms are very large and comfortable with nice balconies to enjoy in the evening. The food is good with a wide variety in the buffet. They have a white night on Monday and pool party on Wednesday nights. The buffet is moved outside and is lots of fun. There are other restaurants as well. They are not all open every night but there is a sign posted at the buffet as to what restaurants are serving that evening. The Jade restaurant has a fantastic meal. It was very tasty. The Hunter steak house was good with a wide selection. The Gracie Italian was very good, also a good selection. Our lunches were generally chicken wings from the diamond club outdoor restaurant. They were very good. There is also the jerk hut which is very good. There are always lots of chairs to select from, both at poolside and on the beach. The grounds are well maintained and clean. The resort is a nice size and easily accessible. Both Blue Waters and White Sands share everything. The only difference within is if you have diamond club. We often get this as there are perks....they make reservations for you to all restaurants, even though you only need a reservation to the Zen; they have brought us a fruit tray at poolside mid morning; they have left wine in the room for us; run the jacuzzi tub and had it ready when we returned from the pool; answered any questions; even spent some time and playing cards (lol). They are very helpful if you ask. The Dips pool bar is a great place to hang out. The waiters are very good and bar drinks are very good....try the dirty banana!!!!! Well, that’s my review, I’m sitting at poolside now and want to get back to enjoying the sun, pool and drinks. Have a great day and don’t forget to book your next trip to the ROYALTON BLUE WATERS. Date of stay: January 2020
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★★★★
Private -
Verified Purchaser
Nice resort, grumpy staff
The grounds were beautiful and the rooms are the cleanest that I have ever seen in carribeam. It is worth it to upgrade to diamond club. Difficult to eat if you require a celiac diet as very few are knowledgeable on this.
★★★
Private -
Verified Purchaser
Less than expected
The beach was beautiful and clean. The rooms were slightly run down as was the entire resort with regards to the buildings. The power went out numerous times throughout the week. On a daily basis there was a shortage of jerk chicken, some liquors and ice. The staff for the most part were accommodating and friendly. We had to ask every day for the bar fridge to be restocked, the shower handle fell off with every use. It was difficult to get reservations for dinner and the food was often cold. There was only two small elevators in the Blue Waters “3†building being used by staff and guests for a 7 floor building.
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★★★
Tonbre -
Verified Purchaser
Great beach
Beach was real nice but room was in disrepair and food options were poor unless you went diamond class. Definitely not a 5 star. Door fob didn't work to get in room when we arrived(took almost 2 hours to fix) bar wasn't stocked when we arrived and shower didn't work properly.
★★★
Tania -
Verified Purchaser
Not a 5*
The resort is beautiful. very clean. staff amazing. however entertainment is lacking. no music at pools or beach. food was awful. Desserts were a disgrace. we were served burnt dry sponge cakes as desserts during lunch time (I have pictures to prove it. Plus, hotel was almost always out of fruits (except for watermelon and pineapple). I wouldn't go back.
★★★★★
Walla -
Verified Purchaser
Best trip with the kids
What an amazing resort! It was clean and the grounds were beautiful. All areas of the hotel were always spotless. Staff was very friendly and helpful. Food was great, they need a little more variety but all in all it was good. Kids never complained. Something to do for everyone! Plenty of space, many pools to choose from. Never had difficulty finding lawn chairs or somewhere to sit on the beach. They had different entertainment every night. 3 nights they had the buffet set up outside with entertainment. Several bars so you don't ever have to wait for drinks. Jerk chicken hut outside if you don't want to leave the beach. Waiters were more than happy to bring the food to you if you asked. Everything was within a short walk. I had my 9 month old with me and it was nice not having to walk long distances. We will be going back next year for sure!
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★★★★
Private -
Verified Purchaser
Good Resort
This was our first time at a Royalton Resort. We were very pleased with property. The rooms were very nicely appointed and clean. The food was very good. While it we enjoyed our time here I would classify as a 4 star not 5.
★★
Shelley -
Verified Purchaser
Not a five star!
All though the room was nice and the food terrific, this place was not what we expected. On arrival, we found our mini fridge empty-not even any water- no house coats, no tv remote, no working clock, a broken make up mirror, and even though we had coffee, no coffee maker! It took two days to fix this, even with many calls to front desk and house keeping. The steak restaurant was a two hour wait to get in. When dinner finally arrived, it was cold. My husband tried to surprise me for our anniversary. While at dinner, our room was to be decorated and a bucket of champagne left for us. When we got back from dinner——nothing!! We called the front desk, they had no record of our request. And as for that dinner. They called to change our reservation time. When we got there, they had no reservation and we had to wait. The hotel kept trying to get us to upgrade to diamond service. The only difference between our bracelet and the “fancy†one was you got to eat breakfast in a “special†part of the buffet restaurant. Definitely not worth the extra money!! Lastly, two of the restaurants were unavailable. This meant that line ups for meals happened at all other restaurants.
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★★★★★
Cindip -
Verified Purchaser
ROYALTON BLUE WATERS - JAMAICA
We were at this resort over Christmas and had a fantastic holiday. We are return clients and have never been disappointed. We were assigned the Diamond club and had two outstanding butlers: Tannisha and Laceyann There were no issues with hot water or air conditioning. The pools were clean. We had a cabana for a day which was well maintained and well serviced. Restaurants were all open and the food was very good with a wide variety at the buffet. We would highly recommend this resort.
★★★★★
Private -
Verified Purchaser
Great Family Resort
This is a great resort recommended for families. Beautiful rooms and beach and many a la carte restaurants without requiring reservations. Mostly families with tons of kid activities and that is why I would not recommend for couples.
★★★★★
Rickloco -
Verified Purchaser
Amazing resort!
My wife and I in our mid 30’s enjoyed the week stay early December. The hotel was about 80% full mainly mixed with young families and established couples. There weren’t too many couples of our age.It never felt that busy. Kids were never an issue for us but we also mostly hung out at the beach. (Locals could become annoying as they constantly try to sell you stuff but security is around at all times so that was appreciated). Drinks were offered constantly and we rarely were without. Note that the 2 hotels on site are really just all 1 hotel. All the amenities of Royalton White Sands can be used and visitors of WhiteSands aren’t allowed to go on the Blue waters side but in reality that still happens. Overall we were glad that we chose blue waters over white sands as the rooms and views were fantastic and the beach chairs were more comfortable. We had No issues with hot water. On our last day the power went off briefly but the resort has a backup generator to prevent long outages. The restaurants and entertainment are all shared and were fantastic. No reservations needed except for the Japanese. The best part of our stay probably was the entertainment. We had been to Jewel Dunn’s river twice before and that was nothing compared to this. The overall kindness of the workers I must say lacked significantly compared to our previous stay 4 years ago at the Jewel. Half of the people just didn’t make an effort to make you feel welcomed which was really one of the main reasons we like Jamaica so much. One note about the room is that even though you can control the AC fine and it has a ceiling fan as well, the humidity never seemed to leave the room and clothes or towels would not dry. Sheets and paper would even feel sticky. It wasn’t a big concern for our stay and overall I most likely would return again.
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★★★
Private -
Verified Purchaser
Great resort
Food is good, but the hotel is small. share facilities with Royalton White Sands. Many activities, however it always during the nights. If you want to sleep at that time, it will be noisy. The beach is clean, but it is crowded.
★★★★
Private -
Verified Purchaser
Great Vacation!
My husband and I spent 7 days at this beautiful resort. Positives: grounds are beautiful Staff are wonderful. Honerable mentions include: Jeremy ( concierge), Front desk staff, hospitality staff, Asheika from the coffee shop. She makes the best lattes! Room was nice, we had a view of the main family pool area. Food:. Can't complain. There is something for everyone. Negative: Power outages and no hot water at times are an inconvenience but are not deal breakers. Overall, I will definitely visit this resort again!
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★★★★★
Cindip -
Verified Purchaser
Beautiful resort
Blue waters continues to be an excellent resort. It is clean, comfortable and a reasonable size. The people make the resort and enjoyable experience. We will continue to trave twice a year to Blue Waters.
★★★★★
Happy in Jamaica -
Verified Purchaser
Great Family Destination
Our family of four spent a week at the Royalton Blue Waters at the end of January, 2018. This was our second trip to Jamaica and our favorite so far! The staff were wonderful and took time to make us feel welcome always ensuring that we had everything we needed. The resort is stunning and the landscaping is beautiful. We really enjoyed the beautiful white sand beach, the pools, lazy river and water slides were great for our kids (ages 7 and 10). This resort had an excellent variety of restaurants and bars - the food and service was fantastic at each and every location. The rooms are spacious, clean and modern with a balcony facing an amazing ocean view. There were a few issues with hot water a couple days however it did not hamper our vacation - we survived as everything else was perfect!
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★★★★★
Private -
Verified Purchaser
Outstanding resort
Royalton Blue Waters, Montego Bay is an outstanding resort. The all inclusive truly includes everything....and you will not want for anything else. The food is excellent, in the buffet and a la carte restaurants. There is a wide selection of choices for each meal. The rooms at Blue Waters are large and comfortable. The beds are comfortable and cozy. All rooms above floor 2 are ocean view and have very clear views of the resort and ocean. The grounds are well kept and clean. Pools are well maintained. The beach is constantly being raked to maintain a clear sandy area. The highlight of the resort are the Jamaican people. They are SOOOOO friendly and accommodating. We have met several employees over the years and all have become friends. When we return to the resort, we feel very welcomed and a part of their families.
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★★★★★
Richard -
Verified Purchaser
Wonderful Resort
The hotel was clean. The room was large, very comfortable, and the view from the balcony was very nice. The beach was very nice. Staff was very helpful and friendly. The food was very good. And you can't miss the capucinno.
★★★★★
Private -
Verified Purchaser
It was a fantastic resort
We really enjoyed or first trip to Jamaica. We are planning on returning to this resort. The staff were fantastic we were treated with kind words and respect by all the staff we encountered. This resort is key very clean and if there was a problem the maintenance staff was there to fix it right away.The food was great in all the restaurants and the bar staff was great as well. the only thing we noticed was that some times the bars seemed to be short staffed. Thanks for the great memories hope to see the staff again soon
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★★★★★
Private -
Verified Purchaser
Exceeds 5 Star Rating
We are absolutely in love with this resort! The food was amazing, everywhere was kept spotless and the grounds were so beautiful. In your room, you can order room service through the TV and the housekeeping team kept the room clean and did turn down service. The one downside was that the pool bar was very slow to serve due to lack of staff, sometimes longer than 10 minutes to be served. We voiced this with a manager when he was going around the grounds asking for feedback. Very good to see!
★★★★★
Lisa_reo -
Verified Purchaser
Beautiful Resort
We recently returned from the Royalton Blue Waters in Jamaica. The rooms were well appointed and the food was very good. We really liked the layout of the resort which felt like everything was at your fingertips - restaurants, pool, ocean and entertainment. The fitness and entertainment staff were terrific. With Rayon getting everyone involved with the activities and Kaffain, Kevin and Jeffrey making sure you got your sweat on. We had a blast. Aside from the resort, I appreciated the care Eliana from Trip Central provided us. All the way through booking to flight to her follow up after the trip, Eliana was a pleasure to deal with. Hope to do this all again next year!
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★★★★★
Private -
Verified Purchaser
Royalton Blue Waters Review
Our multi-generational family group had an absolutely wonderful time at the Royalton Blue Waters. The hotel is beautifully decorated with elegant common areas and well appointed rooms. The beach and pool areas were also great and were well kept. Staff were very friendly with good service at bars and restaurants. Restaurants offered a great variety of options. No real waits for anything. The social convenors were lively and engaging however many activities listed on the in house TV itinerary did not occur. Also activities at the Royalton White Sands next door (which we had access to) were displayed separately on their outdoor board - It would have been helpful to have the activities from both resorts listed on the tv and perhaps on a single piece of paper that you could throw in your beach bag rather than trying to remember what was on your tv screen that morning or having to walk over to physically check out the board at the resort next door. Our only real issue of concern was that the resort failed to accommodate our request, made almost six months in advance, for connecting rooms (we had requested 2 sets but didn't get any). Three of our five rooms were close together, with two next door to each other. Apparently we were told there is a difference between adjoining rooms and connecting rooms but our request was made through our travel agent who I am sure would have used the correct terminology. These three rooms actually were all connecting rooms - just not to each other. Unfortunately we were told there was nothing that could be done as the hotel was fully booked. In the end the other two rooms were scattered at opposite ends on a different floor which was disappointing given the amount of notice that we had provided. Also one of our party ended up up with a King room, rather than the two queens that were requested. They did offer to move us to another room part way through the trip but it was on yet another floor further still from our group so we declined. The Sunwing rep (Daquiri) and the Royalton group rep (Mercedes) were both wonderful.
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★★★★★
Angela -
Verified Purchaser
Amazing Family Resort
Went Mid May. Loved the arrival welcome! Great vibe throughout the resort. Staff are "like old friends" so friendly, was impressed with the way the entertainment staff would approach you to inform you of activities and getting vacationers involved. The area of the resort is well planned, not too large of a resort, everything was a perfect distance. The grounds, facilities the entire place was very clean and very well kept. The water slides and lazy river in addition to all of the usual great haves for all ages were a huge hit. Perfect number of restaurants, bars and lounges. Food is delicious and enjoyed by all (adults along with a 9 & 12 year old), so many options. Beach is beautiful. Jerk hut at the beach next-door at the white sands resort is amazing and very popular along with the cafe providing ice cream bar, soft serve machine and pastries! The two resorts together to explore and get from place to place was a nice distance not far at all. It was the perfect family vacation we were looking so forward too!
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★★★★★
Private -
Verified Purchaser
Blue Waters did not disappoint!
Our first trip to a Royalton was two years ago. We stayed at the White Sands. After spending a good but not great trip to another resort in the same area last year we returned Royalton Blue Waters this year to check out the new addition and were not disappointed. The hotel is new so not a lot to say other than we did not have AC the first two nights. That was rectified and we had an overall amazing experience. Having access to the White Sands property, recreation, restaurants, etc was a bonus. The food was great. Lots of options for parents and kids alike. The beach areas were clean and the service was good. Our butler Carla was amazing!!! I have and will continue to recommend this property and Jamaica as a whole as a wonderful destination option for families.
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★★★★★
Cindip -
Verified Purchaser
Royalton Blue Waters-Jamaica
Another outstanding trip with our second family. We have met many people at the resort and together, they create a very positive and relaxing holiday. All aspects of the resort are positive- the food is excellent at the buffet and a la cartes. The rooms are large and clean. The overall resort is clean, well maintained and well groomed. It is the people that have been our main reason for returning for our seventh visit in 2 years. If you are looking for a relaxing and worry free holiday, this is an excellent choice.
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★★★★★
VickyVS -
Verified Purchaser
Fantastic resort!
The Royalton Blue Water resort exeded my expectations. We are a family of four including a 13 and 11 year old. The rooms were large and perfectly laid out. The grounds were well maintained and most importantly the staff was incredible. Hospitable, warm and lovely. I would definitely recommend this resort!
★★★★
Private -
Verified Purchaser
Beautiful resort
It was a beautiful resort. The food and the drink weren't that good. The food was really greasy. The service was amazing. It was pretty close to the airport, like maybe 30 minutes from the airport. The view of the ocean was beautiful.
★★★★★
Cindip -
Verified Purchaser
Fabulous resort
Overall, this resort is a hidden gem!! It is a smaller resort that is easy to get around. My husband and I have stayed at White Sands for 4 vacations over the past year and then at Blue Waters for Christmas holidays and then most recently last week. ACCOMMODATIONS at the Blue Waters are very nice. The rooms are spacious and comfortable. Since it is a new building, everything is in good condition. FOOD/RESTAURANTS are excellent. The buffet is excellent with a wide variety of choices in food. A good part of the menu is cooked in front of you. They are very accommodating to those who have special food needs...ie.: gluten free selection, salad bar, fresh fruit, etc. The desserts are excellent. On Monday night the buffet is moved to the beach for a beach party and on Thursday the buffet is moved for a street party. The other restaurants remain open and have an excellent menu with a variety of cuisines. POOLS are well maintained and very clean. We spent our time at the adults only pool at White Sands. We found the pool at Blue Waters had a large number of children and they were permitted to swim up to the bar and sit there. It was very noisy. The bar staff at Dipps and around that pool is excellent. Be sure to visit Remone or Levardo for a dirty banana. They make some mean drinks!!! BEACH area is kept clean and is raked every morning and as needed. There are ample chairs for the guests to sit at either poolside or beach area. Overall, the employees at the resort are very accommodating and eager to please the clientele. They go beyond to meet everyone's needs and assure that everyone is having a good time. I would highly recommend this resortand we plan on returning in the near future.
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★
Private -
Verified Purchaser
ROBBED and the safe re-locked!
We are still here and I am a well traveled destination wedding photographer from Toronto. I will extend our scathing reviews when we safely arrive home tomorrow but let me tell you, we do NOT FEEL SAFE here. Every single dollar of ours was taken from the safe which was locked and then the bizarre thing, relocked! Can you say, Inside job? We came here and made friends with the manager Luis, and told him we would be happy to write a review as the grounds were beautiful. The last two days have been a nightmare with an investigation in who broke into our safe! They provided us with a print out which I demanded to see and took photos of it, as well as video from our amateur hour investigation, where we were not even offered a sorry last night, nevermind compensation for hundreds of dollars lost. My scathing review will continue once we get home. You are not safe here, and they do not have your beat interests in mind. Go to Mexico and don't spend a dollar coming here. And I Am a VERY reasonable person with a huge social media influence. Absolutely unbelievable. Do not come here.
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★★★★★
CindiP -
Verified Purchaser
Exemplary resort
My husband and I recently returned from the Royalton Blue Waters resort. We spent our Christmas there and it was beautiful. The new unit has beautiful large rooms with comfortable beds and pillows. The new and remodelled restaurants serve a wide variety of tasty food. The buffet has areas where they cook the food in front of you so that you get it exactly the way you like. The new pool area and grounds are well maintained and always clean. We also spent a lot of time in the White Sands pool and bar area and it continues to be well maintained. The staff work hard to meet your needs and are always friendly. A few people that always go beyond our expectations to make our holiday enjoyable: Vassell looked after us at the buffet and a la carte restaurants; Shanoy checked everyday at the adult pool to assure we were taken care of; Ramon kept mixing the drinks to perfection; and Glenise was constantly bringing us beverages at the pool. The entire staff including bartenders and the social club did an excellent job. We have had 5 trips to this resort and have already booked our next trip in February. Cant wait to go back and visit our second family.
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★★
Private -
Verified Purchaser
Butler service a waste of money
The hotel is nice. The staff for the most part are nice. The rooms are clean and nice. The entertainment is in the middle of the courtyard which makes it hard to sleep till after 11pm. The shows were not very good. As a family resort it's good but if you want quiet this is not a resort for you! There are no adult only areas and all the daytime entertainment is everywhere. Very windy in every place you sat.
★★★★★
Emradom -
Verified Purchaser
Amazing honeymoon and resort!
This hotel was just constructed and completed a couple months ago so rightfully so we were expecting some hiccups along the way. When we arrived it was like the place had been doing business for years already. The smallest hiccup was when checking in the front desk didn't have our diamond club and honeymoon package on their account. We came prepared with a letter and a few emails printed off and they accommodated with no problem at all and we were able to get the diamond club and honeymoon package. This was the only real thing close to an issue we had all week. The rooms were amazing. The resort was amazing and kept very clean the entire time. They had security guards almost everywhere so the place felt very safe. They had security even making sure the wrong people on the resort didn't go into other people's buildings. The beach was so nice and always clean. The water was a bit rough most days but that was minor to us. The food was amazing and we never got sick of it or sick from it. One very nice thing we noted was the quick 25 minute drive from the airport to the resort. Overall an amazing week and we couldn't have asked it to go any other way.
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