Completely under staffed and it showed. Constantly running out of stuff, IE, Butter, ketchup, napkins, cups for drinks, cheese and bacon for omelets and more. Stayed for a week and not once did we see someone check chlorine levels, add chlorine or even clean any of the pools. We had a swim out which had flower stems at the bottom of the pool, busted balloons floating around, amongst other stuff in the pools from day 1 and still there when we left. Buffet was consistent, basically the same food everyday and didnt have much flavor. Staff, extremely friendly. Treated us amazing! Needless to say, we would never go back to Royalton St. Lucia!

The hotel was amazing! It was always clean. It wasn't a huge place, but it felt comfortable. The only thing was that it was very far from the airport, and the drive was long on very tight, windy roads.

The hotel complex is a nice size; no more than a 5 minute walk anywhere. The restaurants were very good. Surprisingly (to me), Hunter's Steakhouse was at the bottom of our list. Service was very good, but the dinners were disappointing. My New York steak was not a very good cut, and my wife's salmon was quite overdone. Grazie, Calypso and Armadillo were quite good; Zen Teppenyaki was fun. The buffet was quite fine; great for breakfast, very good for lunch, and ok for dinner. Minibar replenishment was erratic. I had to call everyday for water and beer; a couple of days they didn't replenish at all. I later found out that we could get bottled water at scoops. Evening entertainment was a bit loud at times and generally not to our liking although country night was good, and the Thursday night Michael Jackson tribute was good. We had a swim out room in building 4, and that was really good. I would do that again. Housekeeping was excellent. The lady who did our room was very pleasant and efficient. For some reason there were no facecloths provided, even though we asked every day. We finally got a couple on our last day. Overall we had a very good and enjoyable week.

Every staff member we came across for the week we were there was so polite and kind. The rooms were beautiful. The service was great. The beach was small but nice. There is some seaweed that floats up some days. The pools were beautiful. All around amazing experience at the Royalton. We have nothing but amazing things to say about this resort and our vacation.

Every staff member we came across for the week we were there was so polite and kind. The rooms were beautiful. The service was great. The beach was small but nice. There is some seaweed that floats up some days. The pools were beautiful. All around amazing experience at the Royalton. We have nothing but amazing things to say about this resort and our vacation.

Nice hotel. The rooms were clean and very comfortable. No musty smell. Grounds are well kept. Lots of pools. It wasn’t very busy when we were there. We were a group of 11 and got chairs together every day (week of Nov 18-25). Keep this in mind when reading the rest of my review. I would estimate it to be under 30% capacity. The hotel folks were kind to make 3 dinner reservations for us before we left since we were a big group. I had to push back a bit because at first they said no. Unfortunately they made our Zen reservation half an hour past the start of the show, so when we arrived at first they said sorry, you missed it. Again, a conversation and proof it was their error led us right to our place at the grill. We did go on to make reservations while at the resort for the rest of the week and one night we had our own room at Calypso which was great. The Hunter Steakhouse also did an amazing job of decorating their separate room for our two birthday guests. They really did a great job! We did a tour through the hotel…a speedboat to the mud baths, snorkelling, lunch, bat cave, falls. It was really fun! The food was good and again no lineups since it was pretty quiet. Only one day was the buffet busy but that was a “day pass” day so there were more guests than normal there. The beach was beautiful. Our only complaint..and it was from our entire group….the buffet staff are lacking. Every morning we were tracking them down for cutlery, water, coffee. And when you do, the ladies generally are a little indignant. They just don’t seem very happy. Also, the Martini Bar is grossly understaffed. At cocktail hour, we often waited 20 minutes at the bar just to get a drink. It was the same throughout the evening. They have no idea who is next, so guests need to manage that piece. Most were good to wait their turn but there’s always that one entitled couple or young girl. The pool bars were the same with often one bartender working both the wet and dry side of the bar. If we compare to Mexico, those folks are always happy, happy to serve you, and literally run to please and serve you. Not here…everyone is in slo-mo. Each bar makes drinks differently too. We were in the regular area and wondered if the Hideaway and Diamond Club had the same experience. We talked with a few other couples who were there and they said other than their butler, it was the same for them. Aside from the hotel experience itself , the bus ride from the airport to the resort is two hours of twists and turns and traffic. The airport is nice and small, well run and very easy to navigate through the process.

This is a beautifully kept resort, very clean and constantly maintained. Our food experiences were all good but reservations are a must for à la carte restaurants. They are developing some good nightly entertainment too which we enjoyed. The only complaint would be that they seemed to be a bit short staffed and some staff were not that friendly mainly the bartenders at the pool bars. Not very social and not many happy smiling faces

Royalton Saint Lucia Resort is a beautiful property—well maintained with clean rooms, stunning beach, and amazing pools. For the best ocean views, building #5 is highly recommended. Dining is convenient, as restaurant reservations can be made in advance through the app. The staff were friendly and helpful, adding to the overall experience. The only drawback is the airport transfer, which takes about an hour and half to two hours each way.

The grounds are beautiful, the room was spacious and had the promised ocean view, the food in the buffet and the restaurants was delicious and a good variety. Restaurants can be reserved ahead of time using the app, no waiting in line. Most of the staff was really friendly and helpful.

My husband and I booked our last minute honeymoon through trip central. We were very happy with the resort. The beach is beautiful and so still. We enjoyed all the dining aside from the Asian. The rooms are clean, a little damp but overall nice. The grounds are beautiful and maintained. We had a swim out, which was lovely, however, the first few days the water level seemed to be low. 2 days went by and the water levels seemed to be back up—which was good. We were on ground floor of building 5. This was nice and central, however, quite loud as it’s a main passage for guests heading to breakfast as well as employees arriving (employee parking lot located behind the building). If you’re looking to have an uninterrupted morning sleep consider a different building or not being on ground floor. Overall, great spot.

This resort offered pretty much everything you need for an enjoyable stay. The rooms were bright, modern and clean. The resort offered 6 different restaurants plus the buffet. The food quality was great and there was nightly entertainment.

Royalton St Lucia is absolutely gorgeous and must stay. Grounds are well kept and beautiful. Rooms have view to see the beautiful sunset. Loved the Steakhouse restaurant. Small beach area with alot of rocks in water. Pool tend to run out of towels. House keepers were nice. They ran out of towels and face cloth. They charge $6 US per day resort fee plus $200 US hold on credit card for incidentals

Resort overall, great experience. Had a couple of room issues, quickly resolved by staff in a professional and courteous manner. Would definitely consider returning and passing on experiences to friends and family.

Nothing negative to say about our stay at Roylton St, Lucia. Food, drinks, cleanliness, staff, entertainment and grounds all great! We had a swim-out room and enjoyed the privacy level it provided. We will definitely return in the future!

I was at the resort 6 yrs ago and had a wonderful restful vacation. I thought I would try it again also with the diamond club as last time. The butlers were incredible but some of the amenities had changed. The food was good and plentiful. Dorato, Hunter and Zen were the best, but Calypso was pretty good too, but I would definitely skip the Tex Mex! The service in all the restaurants was excellent and cheerful. Entertainment was well done and lots of fun. Royalton is the way I travel.

This hotel grounds are clean and well kept with greenery nicely positioned through out. The public areas are convenient located for easy access. The rooms are large with ample living space. Our room was very clean, and we had daily room upkeep. The buffet dinning was more than adequately stock with plenty of different food selections. The a la carte restaurants were easy to make reservation with very tasty well made dinner options. The staff, wow, I have no words to describe the friendly caring service level we received. From housekeeping Beverly was so sweet and attentive, she kept our room spotless. The butler service Benjamin and Merkel were very patient and always willing to help and last but not lease Deana (not sure of the correct spelling) in the buffet dinning room was awesome she went above and beyond to look after us. She made sure we were happy with our meals and drinks selections. The evening shows and night life were entertaining and interactive as well!

This hotel did not disappoint. Travelled October 13th - 20th, 2023. The hotel was well laid out and easy to navigate. We did Diamond Club, which I would highly recommend. Our butlers Marissa and Shadrach went above and beyond to ensure we were well taken care of. The food was very good. We always found something on every menu and even tried a few new foods. The island is hot! Make sure you reapply your sunscreen. We spent most of our time in the pool and went in the ocean a few times. Both locations were great. We would recommend a private transfer as the journey is just under 2 hours from the airport. We used Mark at Rising Sun Taxi. He was knowledgeable, friendly and fun. He made the ride interesting and informative. We did get the Presidential Ocean View Suite. It was huge. There were lots of areas to sit and relax.

My husband and I absolutely loved the resort; the staff, the amenities, the restaurant, our room all were great!!! We were in the Diamond club and love the benefits however didn't really use the services of the butler and they were not that available. The entertainment and shows do need to be upgraded in order to grab the guest attention. This resort does cater to an older crowd but there still should be entertainment for the guests.

Resort beach, pools and grounds are lovely. View from rooms is spectacular at sunset. Food is overall good but not great, generally preferred the buffet over restaurants. Had to wait a few times for the buffet but line moved quickly. Wait for restaurants was long a few times (over an hour), but sometimes no wait. Service in the steakhouse was excellent and teppanyaki with Dion was very fun. Mixed drinks are inconsistently made, but Andrea made great drinks at the swim up. Some of the staff were wonderful but many very grumpy, overall service was generally responsive. It is a long ride from the airport, traffic always seems to be terrible as there is only 1 main road, but our drivers were great and tried to make the best of it. Rooms were clean but a bit tired and run down. Bathtub and curtain set up is kind of weird for a family of 4 with teenagers. Beds were comfy. Biggest downfall was the evening entertainment - it is blasted from the central courtyard and there is no escaping it from 9pm to 11pm or later, it reverberates across the resort and into rooms even with the doors closed. We are night hawks and love music and a good time but I really would have preferred listening to the roar of the ocean from the balcony rather than being subject to bad karaoke and Michael Jackson covers. The local bands were pretty good - the resort should really consider sticking with them and having quiet lounge music on alternating nights so there is some respite (or at least turn the volume down). Overall we enjoyed our stay, but we wouldn’t go back to the Royalton.

My Husband and myself stayed here for our honeymoon and it was absolutely stunning. From the food to the location on the island it was an unforgettable trip. Staff were always happy and willing to help with anything you needed. There was a few down falls but that comes with any trip. First was the 2 hour bus ride from the airport to the resort after getting off a 41/2hr flight and it is a very bumpy and windy road which made someone in our bus get motion sickness in the back seats. So it was basically an all day travel which makes you loose a day. Second thing was our room wasn’t the cleanest our shower did have left over hairs on the shower ledge from someone before us along with a stain in the bathtub .and our bathtub wasn’t usable. it was coming apart from the base underneath and the stopper got jammed and wouldn’t let the water go down. We did let three people know who worked there .. and even one of them came up to see the issue and told us they would get Maintenance up to fix it but no one came. So the shower was the only option to use. Also, the people selling excursions.. we’re very pushy. No to them meant come back in 30mins and ask if we changed our minds. But other than those things I would recommend this to anyone. 9/10 rating!

Grounds excellent staff very good food all good except Italian restaurant. Last meal was Italian place left my views with staff on Friday. Tried very hard to join in resort pool activity but we got very sick on Tuesday and for the rest of the week and are still suffering with grave situation and cruel painful symptom. Going to emergency services Fort Erie must stress it is not covid. As our week at your resort progressed the supplies for our began to dwindle. BY the last day we had no face cloths and some times no soap.not good for sick folks. Good news your sunwing rep Nelson is the best and joy to know. I will be calling Martine soon if I get well. .

Island and hotel were beautiful. Freshwater pools were amazing however the beach appeared to be manmade and was rocky 20 feet from the shoreline. Trip from airport to hotel was 2 hours and makes for a long day .

The rooms and the resort were wonderful. the service was terrible from our first drink to the last. Not even a smile most of the time. Servers act like they didn't even care or even want a job, never mind a tip.

All very lovely facilities Great views Great beach Great pools All inclusive luxury Terrific gym for fitness enthusiasts The weather in March was impeccable Friendly and professional staff Great variety of restaurants

I must say that the staff were very friendly and courteous. The rooms were clean and mostly comfortable. I however do notice that the furniture has been well used and is now showing it's age and should be replaced. Regarding the A La Carte restaurants, The Italian restaurant was good food, the Steak restaurant was exceptional food, and the Teppanyaki restaurant had a great show and food was good. The last two restaurants we tried were however, not so great. At the Tex Mex I ordered and tortilla soup and it tasted like I got a cream of mushroom soup with a tortilla chip in it. The worst was the Buffet. Breakfast, was extremely disappointing as many days there was shortage of most items including bacon, hash browns, yogurt, and some fruits. Lunch and Dinner at buffet restaurants had the exact same menu. Despite this, the food at this restaurant was exactly the same every day, with no change of any kind. The resort itself, was beautiful and very serene, however it felt empty. The pools were beautiful and mostly well kept, but upon testing the water with my foot, the water seemed very cold and the tiles felt slimy. The only major item with the resort is something that they can not fix. The location is between 1.5-2.5 hour bus rid from airport. Overall, I feel this is a descent resort, however overpriced.

Rooms spacious, clean, with all necessary small things that helps to have like make up or shaving mirror, steamer and iron, hair dryer. Fantastic large shower with 2 shower heads. Separate tub for those who like baths and best for last, most comfortable mattress hands down!

This was our first trip to St Lucia and we enjoyed every minute of the week we spent at Royalton. St Lucia is absolutely beautiful and the people were so friendly. We stayed at the Royalton Diamond club and I highly recommend it, it exceeded our expectations. We had an amazing week. The staff are friendly, grateful and enthusiastically willing to help. They went above and beyond. Special thanks to Benjamin, Ferna and Samuel. Every single person we were in contact with showed their goal of us having the best experience possible and it truly was. Thank you O’Neil for helping us book this trip!

We just got back from Royalton St. Lucia this past weekend and it was absolutely fabulous! We travel a few times a year to all inclusive resorts and this resort was by far our best vacation ever. It is now our number one choice. The grounds and building were immaculate. Never any garbage out anywhere. We had a swim out room and it was amazing! The water temperature was perfect and a nice amenity to jump in after dinner for a quick dip. It was nice to have room service breakfast delivered and eat while enjoying the swim up pool. The pool attendant even asked how we were enjoying the water and if the temperature was to our liking! The food was absolutely amazing as well. The buffet had a variety of choices to suit every taste. We were always asked if we had any allergies or dietary concerns. Our favourite a la carte was Hunters. Great service! The one place I was looking forward to the most was the Sports bar. The service was beyond slow. A few families and couples even left with the slow service but that was the only thing we could find fault with. The cafe was great for a night cap or morning tea or coffee. Love the coffee machines that you can get your own coffee if it was busy. I highly recommend this resort to anyone. We were already trying to decide which Royalton to try next and can't wait to return to Royalton St. Lucia. Because of this trip Royalton is our new favourite brand! New loyal guests!!

Overall was very good Specially the service Manager Manuel was very polite and his service was amazing. The place was very nice and clean, the view was wonderful. We were e very big group and had a very good time thanks to Mr Manuel and his crew. Thanks Julian

This is the best resort I have been so far. We were a group of 30 people and had an amazing time. Very clean and relaxing. Staff was great but service was slow. The food was great everywhere. Lots of pools and the water park for the kids was amazing. The only bad thing is far from the airport and the road wasn't so pleasant Manuel was the greatest guy, he made our vacation unforgettable

This resort is very clean and well kept. The staff are friendly and smile and say hello every time they see you. We went at the beginning of June so it wasn’t busy at all and we didn’t have to wait at any restaurant lineups etc. The one thing I was disappointed with was when I called room service and they told they were sold out of peanut butter and the inventory wasn’t coming for a few days. This was a lie because I ended up seeing peanut butter jars everywhere the next morning at the buffet and I also got peanut butter from the cafe that same night. The cafe has a peanut butter milkshake so how could the resort be sold out of peanut butter? They basically lied to me and I don’t know why. I needed the peanut butter for my picky kid who needs it in his cereal every morning. Also, sometimes at the buffet, they didn’t come around for water or coffee and we had to ask. But overall, a clean place and great for kids as well with lots of pools. I found the beach to be smaller than some other places I have visited. The location is also very far from the airport. It is a 1.5 hour drive to the resort from the airport.

The hotel is very nice BUT, we paid extra to stay in the Diamond Club and you don't get your money's worth. Food at buffet was ok, meals at restaurants were great, room service food was horrible. We booked a king size bed but got 2 queens and because the TV was mounted so far from the beds, we couldn't watch it properly. There was no TV mount to pull it out and swivel it so we could see it. Beds were hard, no pillow top. Pillows were flat and hard but you could upgrade in the Diamond Club so we did that. Beach are was supposed to be reserved for us in that area but other people came from other parts of the resort early in the day and took the chairs on the beach and stayed there. It was not patrolled for that. Men trying to sell you excursions was incessant and would not leave you alone. Pool on the end of the building where we stayed in the Junior Suite does not get sun so it's freezing all the time. Like doing a polar bear dip. Curtains were hanging off the sliding doors and there was a huge rip in the screen door. Bar/fridge ares there's only beer, water, pop and juice.......no alcohol other than that in the room and no snacks like other resorts. You had to leave your room and go out for other alcohol and buy things yourself like pretzels, chips, peanuts, etc. For the Diamond Club.......you sure don't get luxury. I've spent $2000 less and got a more luxurious room in Mexico.

Very clean and beautiful. The staff were all friendly and went out of their way for us. The best staff we encountered were Jackie, Richard Marks and the young male bartender at Dips(sorry can't remember his name!). Everyone else was still great, but these 3 stood out for me. They had lots of shade options both on the beach at all the pools. The entertainment was good, with some real surprises. And there was lots of free things to keep you busy if you don't just like to only lounge by the water.

The resort was beautiful clean well kept,great outdoor staff, dining room staff not so friendly food was constantly repetitive food was not refilled had to ask a number of times for certain items, first ever resort in the Caribbean to serve can fruits with syrup gross no tropical fruits chefs were not friendly when we asked for shrimp it was finished half way thru the buffet times A maid broke my daughters glass on her Apple watch we questioned it & no answer so far Some improvements needed hopefully will improve as they're new Beach pool chairs gazebo on the beach excellent !!

This resort had beautiful amenities! We met amazing people. It was very clean and even had a vegan food bar option in the buffet restaurant. The gym was wonderful, and the vibe crew was really enthusiastic and fun especially Jeremiah. We had a tour guide from Air Canada named Matthias, he was absolutely phenomenal - we booked the Land and Sea tour with him. The only negative experience we had was attending the Travel Smart presentation, we felt very tricked into attending this and they did not respect the fact that we were not interested in buying. They mentioned it would be 30 mins and it was 2 hours of our vacation time.

Royalton St Lucia Resort   Worst vacation ever. Myself, husband and son travelled to this resort on July 16 2018. The resort and island are beautiful but that does not excuse the amount of issues that happened at the resort. Upon arrival we were brought over to the Diamond Club office to check in and were provided with information on the resort and Diamond club location which is not worth the extra charge you pay for when it was booked. We were brought to our room and shown around by our butler who was great and tried to help the best he could while working for a corrupt and shady resort. While unpacking our luggage and getting the safe ready to lock our passports and phones, we noticed that the safe was not working property and we had to use a tweezer once it was open to get the door open, we decided just to deal with the issue and not worry about it. We did enjoy some nice food and most of the staff is nice and try’s to help and takes responsibility for the location and how it is run horrible. My sons sunglasses disaapeared but I though he had misplaced them, you will see below on another part of the story that he did not misplace them they were taken from our room. The first 3 days were ok but we did not leave the resort and did come back to our room during the day which would not give the theaves at the location opportunity to steal anything. Our room did not come with an iron we called the front desk as we were not able to get in touch with out butler and guess what nothing happened and no one brought the iron even when we were promised someone would bring one. The next day we had to call the butler to get this done since there is no use calling the front desk as you will get nowhere. We left for the morning to hang by the pool and when we returned we found our fridge not filled and no coffee left again, also the TV would now not turn on. Calling front desk went nowhere as no one showed up and we had to call the butler again. So for anyone else in the resort who does not have a butler I feel sorry for you as you will get nowhere. Again we my husband and I tried to move past this as we booked this vacation to relax since we both have high stress jobs. Let me tell you working is less stressful than this vacation, sadly we paid a high price to stay at this resort and it was not worth it at all. So to add more to the story we booked an excursion out of the resort for $290.00 US which is almost $400.00 CDN, the excursion was nice and we enjoyed it very much. We came back to our room of course I assume housekeeping and our butler had been there as a bath was run but things did not look right, we were tried so went to dinner then bed. After waking up the next morning we were getting ready to pack our bag and noticed items missing from the room, head phones were gone, cell phones cords for charging were gone, battery back used to charge the cell phone gone. The sunglasses were taken days before and I thought my son just misplaced them, no that is not the case whoever was in our room took them and all the other items. My husband went to check the safe and now it was not working as well. Security was called to our room, two people came in an checked the whole room to make sure we did not just misplace the items, we filled out an incident report and they advised they would do an investigation and let us know. They advised the would sent maintance to come and check the safe. While waiting in the room they had a man from security come a total of 5 times to get a key read on the door but guess what they could get it to work and could not see who was in the room. Shocking right!!!!!!!!. We waiting an hour before the gentleman arrived to fix the safe and he noticed there were wires that should not be the way they were and had to replace the whole safe, so asking again who was in our room while we were gone and what did they do and how hard did they try to get in the safe where our passports, money and import items were. We were in our room for 3-4 hours and had to reschedule dinner reservation 4 times due to the safe not having an idea how to remove and replace the safe. When he did return, he made and error and all the electrical went out in the room. At this point my husband had already been down to the Diamond office to talk to the manager 3 times. When he came back I advised him I was done and wanted out of the room, to be honest I wanted to go home but that was not an option as Air Canada flies there only on Saturdays. We were advised we were moving rooms to other building which was a mild upgrade, the new room the air conditioner did not work and the beds were smaller. The shower would not close properly, may sound like nothing but the door and walls are glass so we had to be very careful not to break them while closing the door. Oh and the hairdryer was broken, awesome right oh and did I mention that the manager checked the room prior to moving us? That should make us feel better and safe. This was now 9pm and we still had not eaten. We went for dinner than came back to go to bed at this point we were all done and stressed. My son was not feeling safe to sleep do to the issues and we had to check the door a number of times to make sure he knew he was safe, he is 12 years old, nice experience for him right. We went to bed and still the air did not get better in the room so we call maintance in the morning to get them to come out and fix it, guess what they did nothing and pretty much told us we were crazy. We ordered room service for breakfast at 7am and they told us it would be 40mins, which is about standard and we were looking forward to it. At 60mins I called them as we had not received our food, they apologized and said it would be 15 more minutes. At 8am now an hour after we ordered I called our butler to look into it, he called back 15mins later and said it would be another 15mins for our food. I said that this is getting very frustrating as you know what we have been through in the last 24 hours, he apologized and said he understood and was sorry.  At 845 yes 30 mins later our butler called back and said they had lost our order and could not find the record of it. I told him to forget it and we would just get dressed and go to the buffet, we got dressed and were out the door at 930 when of course our food just arrives, 2.5 hours after we ordered it. Let’s talk lunch now, we went to the Italian restaurant for lunch as we enjoyed it the night prior and wanted a pizza. To spare all of the details we waiting 90mins for our pizza, now I know what you’re thinking maybe they were busy? Sadly no as it was 2pm due to us eating breakfast so late so all tolled it was now only 330pm and we had waited a total of 4 hours for food on our last full day and after the day from hell, there were other people who had to get up and get their own water for their table as the wait staff was mia. My husband checked with the manager from the Diamond club on the status of the stolen items and what is happening and guess what again no information. The manager did offer for us to come back and they would provide a 2 night stay for free. Why would we come back to a resort like this even at a Royalton in another country, how can you trust them??? All they wanted us to do was sign a Waiver. This resort is a mess and I would recommend to anyone looking at it to please please please go somewhere else. Once checking out and taking care of any money we spent at the resort we heading home. Thank the lord!!!! Going over the invoice guess what they charged us twice for the same ball my son wanted. So out more money again. A relaxing vacation was not what we got and it was one of the worse experiences we have had anywhere when traveling. So again please please please go some place else as it is stressful, you cannot trust the resort and once you get home you then are out even more money when you have to replace the items that were taken and the company will do absoutly nothing.

Not a bad thing I can say about st Lucia and the Royalton. The grounds, food, rooms and staff were amazing. We flew with air Canada. I recommend doing the Land and Sea with Mathias, he is incredible. The vibe team at the resort is awesome.

All beautiful the only downside is the long drive to and from the airport. Staff were great from the front desk, cleaning staff, restaurant staff, bar staff even the maintenance staff. The views from our room were spectacular and the room itself was so beautiful, comfortable beds. Plenty of towels and toiletries.

This resort had beautiful pools. Dining options were great. Service at the restaurants were great as well. Service at the bars could use improving. Some staff were not so happy working there and others, like the vibe team, were amazing. Some annoyances were when they ran out of something they didn’t replenish it. Example. One bar would run out of coconut rum and they wouldn’t get more even tho other bars had it. I also did not like the location of the resort. It was a 2 hr drive from the airport.

PROS: GREAT ROOM / VERY CHILL / NICE POOLS / KID FRIENDLY / CLIMATE IS GREAT / JERK CHICKEN AT FOOD TRUCK IS GOLD / VIP HUTS WERE UNIQUE / ZEN RESTAURANT WAS A GREAT EXPERIENCE AND GREAT FOOD / MASSAGE WAS PERFECT AND HYDRO THERAPY WAS GREAT CONS: DISTANCT TO RESPORT IS LONG, WINDY AND BUMPY / SERVICE STAFF ARE HORRIBLE / SPEFICALLY AT THE WATER BARS / STOCK RAN OUT OFTEN, EVERY DAY / STAFF SEEMED INEXPERIENCED / EVERY DINNER OVER 4 PEOPLE WAS A 2-3 HOUR DINER, VERY AWFUL / FOOD OVER ALL WAS ALRIGHT / LOTS OF SMALL THINGS - FROM TILES IN POOLS FALLING OFF, POOR PATCH WORK, HORRIBLE BLOW OUT SPEAKERS, LOSE WIRES , MAKING MULTIPLE MISTAKE DURING MY PALS WEDDING / BEACH IS ALRIGHT SEEM LIKE A NICE RESORT THAT IS POORLY RUN

The bar service and consistency of unavailable drinks at every bar was a huge detractor for us. The wait time for EVERY drink was unacceptable. Some of the staff treated us like asking for drinks or ordering from them was putting them out. With the amount of money we paid and the excellent care other resorts place on their service, we would not place this resort on our return list. Also, the experience of our friends getting married (Scott Meller and Jillian Markovits) was some of the worst care I have ever seen.

The resort is immaculate and the grounds are clean, maintained and so tropical. The staff is extremely friendly. Rooms are clean and the beds are incredibly comfortable. Food was amazing - both quality and presentation. Only ate at the buffet for breakfast twice. Had all other meals al a carte. Not sure if it was when we travelled (April 14-21) but reservations were not required at any al a carte restaurant for dinner except the Japanese. We never had an issue getting into any restaurant. Lots of options for lunch - Buffet, Italian, food truck and for Hideaway guests the beach bar served food and the Dorado was open. Not a big or long beach but you can snorkel by the breakwall. Lots of chairs on the beach and by the pools. Several towel bars on the resort to grab your towels and it is possible to have more than one per person. Coffee bar on the terrace offers a selection of sweets, coffees, hard and soft ice cream. Smallest of issues - if you enjoy a glass of wine and the bartender needs to open a bottle of wine there seems to be a shortage of cork screws - not all of the bars have one. If you are particular about the type of glass you drink out of your wine could be served in anything. The martini bar needs to practice their martini making. My husband had a martini served in a high ball glass-not quite the same. Overall a great experience and we would return to this resort.

In 25 years of travelling this is the best hotel that we have stayed at. The rooms and resort is very modern. Even escalators and lifts to the main lobby. We really like being on the beach and we did not have any problem finding chairs. There is plenty of choice of food either at the main buffet or at one of the speciality restaurants. The staff were friendly and could not do enough to accommodate your needs. The resort is fairly big with several pools and there again you did not have a problem finding chairs at these sites. The trip to and from the airport is lengthy, approximately 90 minutes, but once you get to this resort, you will not be disappointed. We will hopefully return next year.

The hotel was great, grounds were clean and well groomed. Staff very helpful and friendly. Food was great, lots of choices and will try to cater to any dietary issues. Rooms were clean and spacious. The entertainment team was very good, loved the nightly shows. Our overall experience was beyond expectations.

The hotel was great for the most part. Room was beautiful and very modern. Probably one of the nicest rooms we’ve ever stayed in including Canada. Food was good although I found some items not very warm but very good over all. Most staff were friendly. Beach was not real big but well kept.

It was a stunning resort, very friendly staff. Food was really great; so many different options. Night life definetly needs improvement tho. After 1030 there isn't much going on, and even really before then, someone's the shows are always the best. Pools and beach are beautiful and very clean. No major complaints. Nothing to ruin a vacation!

The resort was Great .. The rooms were amazing always clean and supplies left every day. The buffet was good. The restaurants,ou never had to wait and the food was very good. The staff on the resort were friendly and every time they walked by always acknowledged. The bars and pools were great. The beach was ok some see weeds in the middle but always kept clean and lots of chairs and umbrellas. We would like to thank Ailsa Walker for helping us pick the write Resort. She was excellent. . The Air Canada representative was very helpfull.

Really a shame for such a magnificent new property. It is like they went out and hired 200-300 people who had never worked a day in the hospitality industry in their lives. Restaurants took up to 2 hours to get main course, in a la carte restaurants we went out to martini bar to get drinks as servers would disappear for 30-45 minute stretches. Ran out of everything including bottled water, so supply chain logistics also challenged. Doors of washrooms in public areas and fir-escape doors to stairwells missing handles/hardware not enabling locking in washrooms and not allowing emergency exit in case of fires. Glass panels 3 ' x 6' for patios toppling 1-2 stories and smashing as not properly secured, luckily didn't seriously injure anyone. Management non-responsive, GM would not come out to talk. Front desk staff completely incompetent, took 25 minutes to check in as the only patron at the counter with 6 staff members in attendance. Bracelet system took 4 attempts back and forth to room to be able to open rooms. No availability of coffee in mornings except at buffet which doesn't open early. Once inside buffet, could take up to 20 minutes for a server to get coffee, no ability to just get your own coffee at buffet. Not a relaxing vacation, you go away to kick back and not have to think; here you had to constantly be searching/asking for service. I am very low maintenance and not hard to please, resort and amenities spectacular, food quality once you got it A+, but the service level just killed the ability to enjoy any of it. Very disappointing.

We really liked the resort. Very clean, safe, the service was great, new resort therefore everything was extremely clean, they didn't spare any expensed the decor throughout entire hotel including beach and swimming pool lounge chairs and beds were so comfortable and always available. Resort was quiet empty though, if full we could see a shortage of room in beach because beach area is small.if you like a long beach to walk on this is not the resort for you. Do the west coast excursion that takes you to the piton mountains , mud bath, waterfall and snorkeling great experience. Only problem is we both got food poisoning from something we ate so 2 days of our trip were spent in bed sick. While we were there we were told 115 people had gone to medical Centre with food poisoning so something must of gone wrong. Food was very tasty that was the sad part because all was so good accept the getting sick.

Beautiful grounds!!!! Food was ok but my fiancé got food poisoning and it was really awful.. service is slow but to be expected I guess for a new hotel tiny beach too.. we stayed in the basic room and we were happy with it

The staff were amazing, so personable , caring and involved. Played volleyball with us. Pool activities with us . Made some great friendships. Some of staff can even join you for lunch if you invite them. Great way say thanks to them. Its covered by resort if they are with a guest. Buffet is incredible , fresh meat, fish, pasta , ete etc . Great for bfast and lunch and dinner . My fav was Zen, large grill with chef entertainment. Steak house great also. Be sure order 2 appetizers as serving for those is small. Bartenders are first class and make amazing drinks--try Bob Marley - Funky Monkey and perfect Pina Colodas !!! The resort is not overwhelming , ie , no trolleys required to get around. IN one day you know your bearings and way around. Mary gave me best massage I have had in my life !!! Some amazing early evening entertainment by lobby bar. Local singer Diane Phillips -- omg!! With a trombone player !!!! Be sure take Pigeon Island 930 am hike --- wear off some that food. Staff take you there -- amazing views of Rodney bay . If too ,much you can get cab back --I did . About 45 minute walk there. Acquafit around 11 each morning - 30 minutes--perfect ! Around pool and beach so much variety of lounges , some umbrellas , some with bed style with coverings. The sunsets -- unreal !!!!!! Would go back for sure !!

Was there a month after opening so still some small issues to sort out but: Awesome food at the buffet or the a la carte. The chefs at this resort can cook some really nice food. Property is beautiful, clean and the staff is awesome. Always willing to go the extra mile to please and they love their jobs and it is apparent. Nothing more needed for a great holiday.

The Royalton Saint Lucia is a beautiful new resort and we really enjoyed our stay overall. It helped that the resort was fairly quiet and empty with a low occupancy when we visited, so we got to experience it without any crowds or noise. It was a peaceful and luxurious vacation, and very relaxing. The rooms were huge and clean, spacious and airy, as were all of the buildings. You will find the public areas grand and spacious and very well furnished; the decor was modern and clean and natural, very tasteful, in the public spaces and in the rooms. The designers had good taste and the nice furniture and design touches gave the resort an even more luxurious feel. The food was really very good, with all 13 restaurants offering quality food, good variety, and very nicely cooked overall. The buffet/ Marche was the best, offering the best variety and freshness. The pools and grounds were beautiful, the landscaping very lovely, and the beach, although small, was well designed and groomed. The staff were courteous, very friendly, young and helpful. They were overall well trained in hotel arts, but the breakfast buffet lacked attentiveness toward guests, with servers appearing lost and clueless, never bringing fresh napkins or cutlery on time and missing the urgency with which north americans require their coffee in the morning. I was utterly frustrated at the super slow pace of the morning waitresses who could not find me an urn of coffee to save my life. By the time they brought the coffee, breakfast was almost done at my table. This occurred every morning and so was a completely reproducible error, although I openly voiced my pleasant concerns each morning that my need for coffee was unmet. Only one other restaurant, the steakhouse, took too long to serve food, over an hour's wait for simple entrees, and the manager did apologize afterwards. These glitches are expected in a new resort and I am sure that they will improve service over time. Overall, this resort is off to an excellent start as it is a beautiful location, with good food, beautiful pools and helpful staff.

Every thing was impeccable, New resort and still under construction but very well managed and seamless operations while ongoing , so no disturbances. this resort is top notch, the views in all directions are breathtaking, the cove ( bay ) it is nestled in is spectacular. the Staff, The restaurants, The buffet, the service is all above par to any resort I have ever been at. I had a presidential suite in the Hideaway with a butler , it makes things so easy as whatever you need and want , he will take care of it. well worth the extra expense.