My stay at Ocean Riviera Paradise was amazing all the staff and people on the resort was friendly, warm hearted and happy. The staff was always willing to help out in whatever your problem was. I was very impressed with the manner the resort was kept always clean and everything was always in placed. I will definitely come again and share my experiences with friends and family. Thank you for your hospitality.

We had a wonderful stay at this hotel and really enjoyed our experience. From the moment we arrived, the staff were friendly, welcoming, and helpful. The check-in process was smooth, and the overall atmosphere of the hotel was relaxing and pleasant

We travelled as a group of 10 (7 adults, 1 teenager, and 2 children), and unfortunately, our experience at Ocean Riviera Paradise was very disappointing. From the moment we arrived, the service was poor. There was no warm welcome, no one to greet us, and no guidance on where to check in or what to expect. We had to carry our own luggage to our rooms, which was especially frustrating since the resort is very large and it was our first visit. Finding our room was difficult, and it was located far from the main areas. The same lack of assistance happened when we checked out. Even after asking staff about the departure process, we received only brief, one-word answers with no helpful guidance. The resort also appeared to be understaffed. While there were a few friendly employees, most of the staff came across as rude, impatient, and annoyed whenever we asked questions. Customer service was one of the biggest disappointments of our stay. Making reservations for the à la carte restaurants was another frustrating experience. Three restaurants require reservations (two online and one in person), but the online system only allows you to book for the number of guests in your room. Since we were travelling as a large group, it was nearly impossible to coordinate reservations together. Everyone had to log in and book at exactly the same time, otherwise we couldn't get the same seating. No one explained this process to us—we only figured it out by asking other guests and visiting the restaurants ourselves. To make matters worse, reservations can only be made between 8:30 a.m. and 5:00 p.m. for dinner on the same day, making it feel like a daily mission just to eat together. Of the three restaurants requiring reservations, only the Italian restaurant was worth the effort. The steakhouse and Japanese restaurant were both overrated. The resort offered plenty of activities for younger children, but very little for teenagers. My 13-year-old son quickly became bored because of the many restrictions. He wasn't allowed to use the gym or ride the mechanical bull, and the bowling alley had long wait times because only 3 of the 6 lanes were working. The games room had outdated equipment, several machines didn't work properly, and there was very little variety. For a resort that advertises itself as family-friendly, it did not provide enough entertainment for older kids and teens. Another disappointment was the beach. During our stay, it was covered with a significant amount of seaweed, making it much less enjoyable to swim or relax by the ocean. While I understand that seaweed is a natural occurrence and not entirely within the resort's control, it definitely impacted our vacation. If the beach is one of the main reasons you're choosing this resort, I recommend checking the seaweed conditions before booking. The most disappointing part of our trip happened through the resort's excursion desk. Our excursion package included a complimentary shopping tour that stopped at a jewelry store and a tequila shop. I strongly recommend that anyone purchasing tequila there inspect the bottles carefully before leaving. We purchased two bottles of tequila, but the cashier wrapped them while we were still browsing the store, so we didn't have an opportunity to examine them. When we returned home, we discovered that both bottles appeared to be counterfeit. We immediately contacted the resort's tour representative, who told us he would speak with the store and get back to us. Unfortunately, we never heard from him again. Since we made the purchase the day before our departure, we didn't have enough time to return to the store and resolve the issue ourselves. This experience left a very negative impression and added to an already disappointing vacation. The resort itself was large, clean, and well-maintained, which is one of the few positives I can mention. However, the poor customer service, confusing restaurant reservation system, lack of activities for teenagers, beach conditions during our stay, and unresolved issue with the shopping tour overshadowed the entire experience. This was my fourth resort visit in Mexico, and unfortunately, it was by far the most disappointing. I would not recommend Ocean Riviera Paradise, especially for large families or groups travelling together.

This was our first visit to this resort. Certainly, it will not be our last. I would not rate it as a five-star hotel. Solid four would be a better rating for me. Check- in was easy and quick. We needed a wheelchair, and they contacted the company for us; it arrived within the hour. This was our first time renting one, and it was well worth the money. Even though the resort was on a sight incline, it was not hard to get around, and the trolley drivers went out of their way to help. The only spot we found not accessible were the stores along the main walkway. We had a swim-out room in the El Beso area. We were first assigned to building four, but mid-week we moved to building one when our section relocated. This change made things much easier with the wheelchair, as building one was much closer to the buffet and main area. The rooms were bright, and the fridge was stocked and cleaned spotlessly each day. We skipped specialty restaurants by choice. Loved the buffet's wide variety, though food was sometimes only warm or cold. Service was disorganized; we never knew our server. The ice cream and coffee shops were delicious—they became regular stops. Room service was great. Enjoyed the El Beso snack bar and visited often. The swim-up pools were lovely. It was amazing stepping out the door and just walking into the pool. It stayed at 90 degrees the whole time we were there. A warning, the sun is extreme in June. Even with constantly reapplying sunscreen, we still burned. There were always activities happening at the pools. I am not a music person, but I found it not loud and dancing to the beat. Lots of variety of entertainment in the main area. Always had people chatting and singing. Enjoyed watching the little ones having fun too. There were some great activities for them. We did not stay at the beach. I could smell the sargassum if the wind was in the right direction, but it did not impact our holiday. Kudos to the staff who work relentlessly to try to keep it clean. It’s a never-ending battle. It was heartbreaking to see the amount of sargassum floating in the ocean from the plane. The worst I have seen. Seen lots of animals. We were lucky and saw the monkeys on the first day. The wildlife was not overwhelming as some of the other resorts we have been to. I think this is partly due to the patrons not bringing food to the poolside, as I have seen in other places. People still feed the animals even though there is signage everywhere. All in all, it was a lovely holiday. Met lots of wonderful people from around the world. Some first-timers and others who have visited several times. We are planning to come back. Thanks for a great holiday.

We booked a Privilege Jr. Suite for our 40th wedding anniversary. Our butler, Lilyann was amazing and Miguel at the beach. They catered to our every need. Food was delicious and our room was very nice. Would go back in a heartbeat. Loved the privilege beach area, the only down side was the sargassum in the water and on shore. Unfortunately it was that time of year and there was nothing the resort could do about it. There was a big infinity pool at the beach so we could swim there.

Amazing food and great service from all the wait staff, but our trip was overshadowed by a drugged drink at the El Beso pool bar, and the managements inadequate response and support during a medical emergency forced me to take my wife privately to a hospital to seek medical help

This was our first time in Mexico and we booked the privilege package at the Ocean Riviera Paradise. All of the staff was very kind and helpful! The food was very good as well and the drinks were delicious. Our butler was very helpful in booking reservations and taking accommodations. The rooms were nice as well but the only thing I wasn’t a fan of was the shower, the water would pool on the floor. Other than that we felt very safe at the hotel, and even when we went on the excursions we felt safe as well. Be aware that there will always be someone there to upsell you on something.

My trip. Beginning to end. Was flawless. The resort, fun engaging and ao so much to explore. The food 10 / 10 My room. The air conditioning cold. Showers hot+! Fridge stocked and room tidied daily. I left a tip in the fridge and for the maid on the dresser with a note. Service was excellent ? Especially around hosting families and kids♡ The gardens are beautiful! Everything so beautifully kept. I was not in Daisey building. But my friends had no complaints being closer to the water park! The beach at the moment was hit or miss based off of sargassam sea weeds. The workers cleared it day in and day out. Highly recommend this resort!

My family of seven had a lovely week at Ocean Riviera Paradise. Would definitely consider a fourth stay here. Good food and excellent service! I found the kids pool was very busy but the other pools were more quiet.

The food situation is extremely frustrating. You are not allowed to take food out anywhere. You can only get a few fried items on the takeout menu. We were there with the baby and it was extremely difficult to eat when we wanted to. We had to constantly eat the same thing because babies aren’t always able to go into restaurants. Very frustrating!

It's a small resort and for the waterpark, only children are allowed there. It's really nice and accommodating for children. If you want to book for a dinner, you better upgrade to privilege because it's hard to get a booking. It is done daily at 8:30AM but by the time you try to book it, it's either fully booked or it's really late. You get pulled into a timeshare and they make you feel really guilty about not getting it but luckily you have a 5 day grace period where you get your deposit back. They say it will take 30 minutes but in reality, it takes 4-5 hours! Also the massage coupon is only for 20 minutes when they say it's for an hour! The massage is not even good! The food is decent; the buffet was the best restaurant. For the seafood restaurant, it is really disappointing and also the privilege dinner steak is awful. So upgrade to privilege for a day if you cannot book the steakhouse restaurant. Also, be aware that the restaurants are closed on random days.

Our family stayed at Ocean Riviera Paradise from March 22–29, 2026. We traveled with our two young children (ages 5 and 2), so our experience was a bit different than adults traveling alone, particularly since our evenings tended to end early. Overall, we had a very positive stay. The staff throughout the resort were exceptionally friendly and helpful. No matter where we went, we were consistently greeted with smiles and kindness. It’s clear the staff work very hard to make guests feel welcome. The main buffet was excellent, both in variety and quality. The selection was impressive and seemed to change regularly from day to day, which kept meals interesting throughout the week. I would rate the buffet 10/10 for variety and about 9/10 for taste overall. One small improvement could be the availability of bowls and serving spoons during busy periods. These items were sometimes used up quickly, and it could take 5–10 minutes for them to be replenished. We also visited a couple of the à la carte restaurants. At the Italian restaurant, the service was again extremely friendly and welcoming. The menu was fairly standard for resort Italian dining, and the food we ordered was good overall — I would rate it about 8/10. We also dined once at the steakhouse. The menu offered a great variety, but I had slightly higher expectations for the ribeye steak. While it was still enjoyable, it didn’t quite meet what I was hoping for and I would rate it around 7/10. Unfortunately, during our stay our 2-year-old contracted Hand, foot, and mouth disease. I work in healthcare and know just how contagious this illness can be, especially in environments with many young children. I want to emphasize that I do not blame the resort or staff for this. In fact, we frequently observed staff cleaning throughout the resort. My wife and I were also extremely vigilant — disinfecting our room upon arrival, washing hands frequently, and wiping down high chairs, tables, and utensils at every meal. When you have a resort with this many families and children, illnesses like this can unfortunately happen anywhere. What stood out was how supportive the staff were once we informed them. They went out of their way to help by offering soft foods (off menu) that might be easier for our daughter to eat while she was uncomfortable. Their kindness during that situation meant a lot to us. Another point worth mentioning is the seaweed along the beachfront, something I had read about in other reviews before arriving. It is true that seaweed does accumulate. However, what also deserves recognition is the incredible effort of the beach cleanup crew. We repeatedly saw staff working extremely hard — shoveling seaweed into trailers and hauling it away with ATVs. It’s clearly very labor-intensive work, and they do it constantly because nature keeps bringing more in. Kudos to that team for the effort they put in every day. Personally, I’m not much of a beach person, so it didn’t affect my vacation much, but it’s something travelers should be aware of. Despite our daughter getting sick, we still had a great vacation overall. Our 5-year-old absolutely loved every minute of the trip and had an amazing time all week. In the end, we would definitely consider returning to this resort, whether traveling with our children again or as a couple.

Great staff, food and amenities. Great choices at the buffet daily, sit down restaurants were good as well. Room was clean and comfortable, all of the staff were super friendly. Would go back again!

This resort was fabulous!! When we booked our travel agent put in a note that we were celebrating our anniversary and when we checked in they gave us a free upgrade to the Adults Only. Our room was beautiful, beds were comfortable and the service was great. When we checked into our room the fridge wasn't working, I called the lobby and they were literally there 10 min later with a new one. This is a fabulous family resort, lots of family entertainment and the waterpark is amazing for the kids. The food was amazing with lots of selection, delicious and never long lines for the buffet. Would like to say the Route 66 restaurant was our favorite, amazing food. The entertainment was good with different "resort style" shows nightly. A big shout out to our servers Elice and Fernanda, these ladies kept the drinks flowing with big smiles, laughter and great personalities. The beach was just okay, the water was great but some rocky areas and not enough chairs. The pools were beautiful but like every other resort not enough chairs and towels on every chair by 7 am and no one around. Be aware for older people and people with mobility issues that it's a big resort from one end to the other with lots of walking. There are trolly cars but they do not run often enough so sometimes you could be waiting awhile. We really liked the location as it's close to the airport and Playa Del Carmen, which is our favourite shopping destination.

This resort is amazing. We checked in seamlessly and received a free upgrade without asking. We booked a junior and received a premium room with swim up pool. The staff were friendly and accommodating. The resort was spotless and the food amazing and endless. Tons to do and lots of live entertainment etc. Would definitely recommend this beauty for a luxury vacation at an affordable budget!!

My wife And I along with my son and his girlfriend just stayed here last week. Overall we have a great time, the food was good, the staff were all excellent. We would go down for breakfast and comeback and our room was already cleaned. Never had any issues with our rooms. Pretty cool to see the wild monkeys along the path to the beach. They never ran out of anything during our stay. For the negative, they really don’t have much of a beach area for lounging, and the chairs down by the pool that over looks the beach are taken up really early. Booking the a la carte are a big of a pain to book in you have to go down super early and stand inline to book each day or login and try and get one. I do highly suggest going to both of the Xcaret parks, can say what a great time they both are. Xplor has the zip lines and many other things to do from caves to seeing a variety of animals. Food labels for the buffet would have been better then having the chief come out and show my wife what she could eat. As she has celiac. But they did accommodate every meal for her.

The resort was very nice. Nice rooms, good food. I wished they changed up the buffet a little more each day but the food was delicious regardless. Pools were nice, We stayed in the adults only portion of the hotel. Beach was nice, a couple days the seaweed had blown in but the grounds keepers were making quick work of getting rid of it. Beach bar was always busy but all the other bars you could just about walk up to without a line. You have to get up fairly early to get a decent chair anywhere. Drinks were delicious. Resort is off the main roads so you need to take a taxi to go to most places. The bellboys will help you with that. Overall a great place to stay. I wish my travel agent gave more details on arrival as there are lots of people wanting to take you to the resort but they are all charging and I had pre paid for airport transfers. It took a little while to find out who I needed to ride with.

Beautiful clean well maintained. Friendly staff. Helpful. Family friendly Great food and drinks and non alcoholic options. Not too far from airport. Lots of activités. Some communication breakdown re booking pickleball and didn’t see outs of info about activities schedule …just kinda stumbles in them

This was our second time at Ocean and it was absolutely amazing! The beach was a bit rocky a few days but other than that everything was perfect. I would totally recommend this hotel to anyone. One of the best in Cancun!

This was our 4th visit to the ORP. As always, we loved it. The staff make the resort. From Antonio our butler, Benito the trolley driver, Samantha and all the staff at Mikes plus Angel at the Steak House, they all keep us coming back. The pools are great, the food is fantastic and the hotel is clean. The beach is not the best, but that’s no one’s fault. This review is from the Vanilla Latte gang! See you next year.

Pros: - Pool on the beach with the beach bar, smoothie bar, and restaurant. - Kids area with a waterpark, so most of the other pools are child-free and relaxing. - Large pools / multiple pools for lots of options. - Easily walkable resort, taking 10-15 mins to get to each end. - Security takes their job seriously and cross-references pick-ups with room numbers and reservations. - Booking dinners and other activities through the app / on your phone was easy. - Lots of dining options, but be warned, the portions are small, so you still may want to hit up the buffet before or after. - There were lots of seats at both the buffet and pools; I never had to fight for a spot or reserve seating at the pool. - The staff were all friendly and helpful. Cons: - Too many people are trying to sell you things on the beach; every 5-10 minutes, you can expect to be interrupted to be sold a day trip, massage, etc. - Mosquitoes! Bring bug spray, I'm not sure if it was from the season or our room location, but the mosquitoes were not friendly. - The beach itself is small, with lots of rocks and seaweed. Bring water shoes if you want to go in the ocean. - The main lobby bar closes at midnight, and if you want drinks, you need to go to the disco.

My family and I stayed for 7 days (2 adults, 1 baby). We got a free upgrade for our room which was nice but honestly the room wasn't really upgraded. There was some rust, water pressure could have been better, mattress was not very comfortable, and the outlets were not secure, etc. One thing we liked was that the wifi was pretty fast. The main buffet was where we ate the most but it is hit or miss. It's nice that they tell you when the busiest times are before you enter the restaurant. At times they did not restock the food fast enough to meet demand. There is a variety of other restaurants, some were first come/ first serve and some were reservation only. Note that the reservations can be done on the app but easier on the browser. We went to one of each and they were pretty good. One place we kept going back to was Mike's Coffee so we definitely recommend that. Another thing to note is there are a lot of animals that come out but as long as you don't feed them, they don't bother you. As a parent, just know it is not easy going around with a stroller at times, some of the high chairs did not have seatbelts, and the crib here is a play pen. Overall for the price it was a decent resort but I won't be coming back.

This property is great for young families as they have a lot of options for kids & the water rides are something the kids enjoyed to the core. The services by the staff were excellent. The bummer points were the access to the beach as too much weed accumulation created a lot of smell around the area. Secondly, the room we were allotted had a lot of mosquitoes that created allergies on our skins but the staff was kind to clean & free the room from the bugs & insects. Overall, a decent deal & was worth the price we paid for the trip.

The room was clean, however located right beside another resorts sewage station and construction noise. Evening entertainment was very limited and entry level. Food was acceptable but not great. There was more vultures trying to sell their privilege package than staff ensuring you were being looked after-very annoying. Front end customer service was very short and disengaged.

Got terribly sick last 3 days from food poisoning I believe from the fruit at the buffet:( some pools couldn’t find a lounger by 9am All restaurants except Italian a/c barely working and no fans so bring something with you! Lots of sargassum so no beach swimming

The people are so kind and friendly! So much food!!! Beautiful presentation! Lots of free activities in this resort - by the pool during the day, bowling, ping pong, billiards, karaoke, evening shows, dancing etc. Waterpark is for kids only (no teens, no adults) If you want to be close to the buffet, Daisy is where to stay, if you want to be close to the beach, ask for Eden. For an extra cost US$12, you can do activities in the beach - kayaking, seado etc. We didn't pay for any upgrades and had a wonderful time!

This is our second time at ORP. And we will come back again for sure. Very happy with their services and the food is great. My daughter loves the kids club, we have been to other resorts and she always talks about the kids club here at the Ocean Riviera Paradise. This is her favourite kids club of all the resorts and she loves to spend time with the staff and the babysitters. The only down side of this place is the beach is a little bit rocky. But swimming shoes will help with that.

The hotel was beautiful, service could have been better. They tried to move us into a building we didn’t pay for because they overbooked and pretended they couldn’t see the building we booked when it says in the booking. Accommodation in email to have rooms together was ignored. Pools were not heated and water was cold

Overall we had a great experience at this resort. The only thing is that the beach sucked. Rocks and seaweed everywhere! Really hard to get into the water because of all the rocks, and dangerous too! Service could be better. Main buffet also could use a better layout and management. Kept running out of bacon I don’t know why they wouldn’t put out more than 1 tray of it, it would be gone in a flash. A la cart restaurants were amazing! I would not go back because I’m the type who likes to check out different places but I would recommend it to families.

First the bad, the beach is just awful for swimming, not at all for children, large rocks everywhere, my 7 year old grandchild cut her foot, easy to stub toes too. We asked for a wake up call on 2 different occasions, the first time they called twenty minutes late the second time they did not call at all. Now the good, I thought the food was excellent at every restaurant we went to, the buffet could get crowded in the morning but it had so many choices of really tasty food. The a la carte restaurants were all very good my favourite was the privilege. The pools were fun. The staff friendly and helpful. All and all a nice place to have a holiday unless you are strictly a beach person.

We booked a pool view with Trip Central unfortunately we did not get what you promised the first night. That set the stage for a very negative start, however once we had that resolved it was a very nice stay.

Loved our time there with our 10 months old, despite some minor disappointments. Would still go back for the value. Was nice to be able to walk around with the stroller for nap time. Nice staff in general. Buffet had very good food consistently. A few downsides: - service isn't quite as good as some other 5 star resorts; we had some issues with bartenders... - pool water temp was surprisingly cold to us and our little one, so we didn't swim much - some restaurants are a bit hit-or-miss, like the steakhouse - you can see some aging in the rooms and facilities (but still very clean)

We truly enjoyed our stay at ORP. The grounds are stunning, and the wildlife here is a must see! We did not book any Al la carts due to the fact the line by 830 am was so long, it just wasn’t feasible with children. You have to wait in a line to book your meals in person. That being said, we ate all but one of our meals at the buffet and it was FANTASTIC. Tons of selection. We also ate at Route 66, and found the bbq was just as good as what we would find at home. We did find this resort was a bit pushy with their premier/time share upgrades. We were greeted upon check in by a staff member who welcomed us to the resort and we were under the impression he was just showing us around and giving us details, turns out he wanted us to meet him for the time Share meeting the next morning. When we didn’t show up, he no longer would look in our direction or speak. Our room was beautiful, with 2 double beds and a pull out couch. Large jacuzzi tub with a stand up shower. The negatives with our room was that our Air Conditioning system did not seem to work, we called to let staff know twice and they said it was fixed but never cooled down our room. In the evenings we would come back from dinner and it would be cooler in the hallway than our room. The door in our room would not lock from the inside with the deadbolt, again we called twice but it was never fixed. Over all these were minor complaints, as we still fully enjoyed our vacation. Lots of fun for the kids - water park is perfect for ages 9 and under.

Everything in Ocean Riviera Paradise was fantastic. The necessary facilities were well-equipped, and the staff was friendly, plus there were good amenities. Staff were friendly towards tourists, and they also had tables for different varieties of excursions and decent USB ports to charge smartphones.

The food was great in all the restaurants with enough selection to satisfy the pickiest eater. The rooms were amazingly large and comfortable. The staff unbelievably friendly and helpful. This is the second time I stayed at this resort and still not disappointed with anything. The staff appear to be constantly cleaning the public bathrooms and they did an awesome job cleaning the rooms. I am hoping to return a third time next year!

Ocean Riveria Paradise is an amazing resort. Definately recommend staying here. Food was spectacular we did not have a single bad meal. Location is amazing because you are close to downtown playa del carmen and very close to a lot of the excursions that happen in the Riveria Miya area. Service was amazing. 10/10.

We visited this resort with our nearly 1 year old and our 3 year old. We stayed in the Daisi hotel, right near the water park, pool, park and kids corner. This was perfect for us as our baby still takes two naps and our 3 year old also naps once per day. We were able to split up when needed and take turns staying in the room or on the balcony with our sleeping babies. The room itself was pretty outdated, and missing a mechanical inside lock to prevent our son from escaping the room. That was annoying, as we had to put a suitcase in front of the door as an obstacle to at least slow him down. The food at the resort was delicious. We most often frequented the buffet, as our kids were hit or miss when it came to appetite and mood, so the buffet ensured there was always something they liked and we could leave quickly if one of them had enough. The lobby was very nice and was a nice escape from the heat. I pushed my baby around in the stroller in the lobby every day to get her to fall asleep. There were many activities at night for kids, and my son participated nearly every night. The beach was not great, but we spent most of our time at the pool. This is the perfect resort for families with young kids.

The food was fantastic, with plenty of options to suit everyone’s tastes. The drinks were just as impressive—we especially loved the pop-up margarita bar! The staff was incredibly friendly and patient, making our experience even better. The beach was a bit rocky, so we were glad we brought water shoes. While not the best beach we’ve visited, it was still enjoyable. Our room was beautiful, though the hot tub upstairs wasn’t working. I also wish it had been a bit cleaner, but overall, it was a lovely space. The resort itself is massive, so be prepared to walk a lot! If you enjoy wildlife, you’re in for a treat—we spotted monkeys, deer, iguanas, and more. Overall, we had a great time and would rate our stay 4 stars!

Although we didn't have the best of weather, we still enjoyed the resort. We restaurants were great! Food was great! Hydro therapy was amazing! Bowling when it rained... lots to do. But I should say... the beach was hard to enjoy because of the rocks. The pools were great!

Ocean riviera paradise is a nice resort. We stayed in the adult only were to have a pool view but the room we ended up with was not a pool view but still worked out. Restaurants were good when open enjoyed the Japanese and route 66, steakhouse was also good. Buffet was as expected hit and miss for hot food. Entertainment was good 1 night 2 guys playing on a Monday they need to have it Thursday, Friday and Saturday with bands. For us it was too big of a resort.

I thought the hotel was beautiful. I had a room in the Eden bldg which had a swim up. Couldn't have asked for better. Everyone was super respectful and kind. Food was good. Has a coffee shop and the ladies were fantastic. Guest services was phenomenal! I wish I could remember all their names but as I can't I'd like to give a huge thanks for all they did for me.

Everything was great, the beach was not as expcted. is it as wide and white as other places NO but it was clean and the kids were playing. Seaweed was minimal and people were cleanign it up! The food was AMAZING, so many options and never went hungry. Definitely eat that the beach restaurant - pizza, nachos and fish tacos were great and the view was unforgettable. The staff was always helpful, people came aroudn askign if you wanted drinks and cleaning up dirty cups all day. We stayed at the Daisy, without kids and went to the Eden during the day. Room had no issues, AC worked, bed was good and lots of pillows. Mikes coffee shop was great for coffee any time and all day. I cant wait to go back

Rooms are beautiful and staff very attentive. We enjoyed the restaurants. Loved the pools especially when they had the foam party! Stunning views and the entertainment. We ave been before and will likely stay again. Thank you Oceans resort staff for a wonderful vacation.

There is no actual beach and the sea was full of seaweeds, I knew there are seaweeds, but did not expect that much. Pools were fine, but I prefer sea, pools I have in Canada. Not having a beach impacted my experience. I will say "Yes" to would you recommend this hotel to a friend, but will make sure they clearly understand NO BEACH. Except the beach and seaweeds, resort was pretty good. Also, cost of paid activities is unjustifiably high and since there is no competition, they can practically ask any price.

the hotel is good and the room sizes are good. The pools are amazing and the kids pool as well. Unable to access the beach as there is rocks. The food seems to be abit on the low side as missing flavor. but one thing is the pool bar, how they make the drinks is like watered down or something as you get the taste at all. and if you ask for a different drink with the bottles they have on the shelf they dont want to make it. and one thing did not like is, they have the pool restaurant by the kids pool, and the kids are hungry and want to go eat they want you to change cloths and come in to the pool restaurant. that is something does not make sense. If you are a pool restaurant it is obvious that people are going to come out from the pool to grab something to eat. they are not going to go and change and come back. these things they will need to fix it up.

The way the resort is set up is perfect. I loved the coffee shop & ice cream parlour, beautiful lobby bar. So many different areas and restaurants. Spotless, modern & safe. We had an awesome swim up room. Also spotted some adorable monkeys in a garden area. The only downside currently is the beach, (lack of-at the moment) but every thing else made up for it!! Looking forward to going back soon. I highly recommend.

I was really impressed with the resort. The rooms, lobby and grounds were clean. The service was on point. There were so many options of restaurants and anyone going there I recommend Route 66, Mike’s Cafe. Even though the beach was closed and it seems permanently the pools and activities at the pools made up for it. You will not be bored. Plenty of Food and drinks to choose from. Definitely recommend.

We enjoyed our time at this resort, but could use some improvements. If you get a good price definitely go! Pros: animals, water park, bowling Cons: understaffed, maintenance, beach The resort was at max capacity when we were there so could be a very different experience when it is not. Interacting with the coati and monkeys alone made this resort worth the stay. The kids had a blast! But when having issues (ac, broken lock, key fobs stopped working) it was a bit difficult to get anything resolved quickly.

We enjoyed our stay at the resort. No complain at all. The foods are amazing and the people working are great. We will comeback again in the future. We went to tulum and three cenotes. Nice place to visit. We went to don serloin restaurant too and the tacos there were so delicious.

Enjoyed this beautiful resort so much, I”m heading back next week!! The resort grounds, rooms, staff, food, drinks, pools all wonderful. Well organized and very safe. Would be great for couples, families or large groups as they cater to everyone. I highly recommend a visit to Ocean Riviera Paradise. I would also suggest booking through Tripcentral.

We started off with an “upgraded” room only to be greeted with a trashed room that was under construction after waiting almost 4 hours for our room to be ready to check in. Then they proceeded to move us to a kids section of the resort after expressing we did not want to be there in the first place. After that whole ordeal that took over an hour they placed us in another room, the next day we were moved again which was a complete inconvenience, waste of money and time. When we got moved to our third room one of the main upgraded feature was the rooftop jacuzzi that did not even work! Also apparently ocean view which was completely blocked by a wall, when this was mentioned to hotel staff nothing was done. The communication and organization at this resort was severely lacking. Very disappointing trip for us. To top it off at the end of the vacation we were instructed to be ready at our room for luggage pick up at 530am. We arrived at the lobby and waited for our transfer for over an hour and kept asking the front desk staff that had 0 information for us. They kept shifting us off to the bellboy who was incredibly rude, laughing in our faces and told us we missed our bus and to find another way to the airport. We then were left no choice but to take a taxi who told us it would be $80 USD which we agreed to. When we arrived to the airport the driver wouldn’t open the truck to give us our luggage and demanded more money from us. He refused to give us our bags until I had to drain all the money out of my wallet, extremely disappointing turn of events. We ended up paying double the price for the taxi. To top it off this resort doesn’t even have a beach! It’s completely washed away and you can’t really access it through other resorts because they are private to the hotel. The only good parts about this hotel were the serving staff and coffee shop was a cool feature. All that being said we would never go back here save your money and time and look else where.

In 2017 we visited for 2 weeks. I just got back from 2 weeks. It hasn't aged well without regular maintenance. It also has the same buffet every day. Was disappointing and I will not be returning to this resort.

I loved the entire resort! Very beautiful. The one restaurant (blue moon) required men to dress in long pants and dress shoes (we were unaware), so we couldn’t try that restaurant. Coffee place was amazing. The only thing I wasn’t a fan of was the beach. It was maybe 4 feet unless you were “privileged” and you could get some beach. I give the resort a 8/10, just because I wasn’t aware of the privileged sections and the beach. Overall a great trip.

We just returned from the Ocean Riviera Paradise. We had a great trip and I would return. My big issue is the beach. There really isn’t any. We were able to get seats near the beach but then there were so many rocks it was hard to go into the water. We would walk to the left and use the next beach where I feel the resort had added sand and it would be nice if the Ocean did this as well. The food and drinks were good, but I would have preferred Corona beer. We ate at the Japanese and steak restaurants which were both good. It was hard to get drinks in the buffet in the morning. We didn’t use the pools so I can’t comment on those.

I've been for a 3 nights long solo last-minute vacation as a women in this resort. Firstly, I would like to say that I felt safe and respected in every moment. Secondly, visually resort looks amazing, and customer service is impeccable. Theirs "all inclusive" service really shows what these words mean. I was amazed by the number of activities they're offering, food and beverage options. Rooms are clean and spacious. I would recommend this place, and I will go back there for sure!

The resort is very well maintained. Very clean and very friendly,helpful staff. No line ups for buffet. Several a la carts do not require a reservation. The Steak House was very nice but the rib eye steak was very tough. The steak at the Blue Moon was excellent. We could not get in the Japanese one unless we bought a US $50 bottle of wine. We did not not. Lots of loungers at the pool but they could use more umbrellas, several were broken. The beach was disappointing as there was no beach space for chairs, there were some chairs up off of the beach. We walked down the beach a way and sat on a towel, of resorts that were close by, which was fine. Very pleased with the gym and walking track around the resort. Overall, a wonderful vacation!

Husband and I just returned from a week at this resort - we really liked it it was more on the casual side which is what we were looking for our room was a el beso swim up (adult only) it was great our housekeeper was fantastic - mini fridge consisted of bottles of water 1 can each flavour pop and generally 2 beer we left a note with small Tip and requested more beer daily the amount varied from 3 4 or 6. The server walking around bar would check if we were in balcony in swim up and serve us there too - a little tip would also help. There’s a snack bar at the el beso pool too was closed a couple times in our week. No towels or clothes are allowed to be hung in balcony you will get a letter or visit asking to remove. This resort is not known for the beach it’s not very wide and there are massive black sandbags on shore to stop erosion - the beach is busy so you need to go early. There is no lack of dining at this resort although a couple places you do need to make reservations day of either on the app or at the main buffet counter. The food was good we had no issues. Staff in all areas were great. There are a couple Designated smoking areas - ppl were smoking off to side at adult Pool. There are spider monkeys at this resort which was cool To see but you need to be there at certain times also depends on how hot it is they hide in trees when too hot out. There’s a cart shuttle to help pp get back and forth we only used once the resort was very walkable and it we found wasn’t as stretched out as some are where you are constantly walking long distances. Be wary of the shopping tour that may be included in travel package it is advertised as 5th avenue but has a jewelry and tequila stop first which are only to sell you things and ends with van dropping off in random Parking lot away from 5th avenue with no direction and you will be told to be back in couple hours or will leave without you - this company should be giving out maps not just leaving tourists in a unknown area with threats of leaving without you - not recommended - cancun airport was a disaster they are not Manned at immigration for many planes landing at same Time the wait with thousands of Other ppl took us over 2 hrs at just immigration booths - pack your patience

This was our 4th time visiting since it opened. We have much more good than bad. The good/great: the food is plentiful and very good. There is a wide assortment of options, and we didn't need to snack as we ate so well. Upgrading to El Beso is worth it as you can have made to order breakfast at Blue Moon. We enjoyed fresh pastries, eggs Benedict, etc. The drinks are good, bartenders great. Cecilia at the El Beso pool remembered what we drank and always had a smile for us. Being able to see the monkeys almost every day and have them eat out of your hand and let you pet them was great! Note, they only like bananas, so grab from buffet. Herman from the El Beso cafe was awesome! David from the buffett was great! Rooms are clean and spacious. The so/so: for some reason, towels seem to be the hot commodity. We had one of ours stolen from the pool, were standing across the pool at the time. The front desk wanted to charge us $100, sent us on a wild goose chase to another desk, then when asking to speak to the manager, they gave us a card. The next morning, staff took our towels while we went to breakfast. We started leaving hats & books on chairs after that. There was always lots of chairs. We will be back. The Daisy waterpark is amazing for kids and the entertainment for the kids looked great. Our granddaughters would love it.

Absolutely fantastic location. Couldn't have asked for anything better with this resort. Nice layout of the resort, nice balance of adults, kids and privilege areas. Tons of loungers at all pools (as long as you reserve early). All staff were SUPER nice and happy. Not too far from the airport. Was very happy with the privilege option.

The kids park is amazing. The bartenders there take care of the kids and get them their special drinks , they realize it's kids first there. I want to go back already . Buffet was amazing close to our room and always something kids would eat . And the sports bar being open late all night was awesome, as our flight was delayed and we just missed dinner but they were more than accommodating there.

Rooms were spacious and clean. Mini fridge was stocked with 2 beers a day per room!! If you wanted more you had to pay for it. All inclusive?? Grounds were very well kept and clean. Restaurants were of descent quality and lots of options to choose from. Liquor was descent but bartenders needed a lesson on making shooters ?. Staff was generally friendly but a lot of staff seemed disgruntled. Beach was not bad but chairs were very limited. Pool lounge chairs need to be replaced. A bit far from Playa del Carmen, cab ride was approx. $25. US one way (approx 20 minutes) Wasn’t impressed with the Spring Breakers overtaking our adults only facilities!!!! There are 4 sections to the hotel…. Daisy for families with small children, with a large water park and slides. El Beso for adults only. Eden was closest to the beach and was for families. Privileged section. There was also a little train that went from lobby to beach and back all day. That was nice.

Just got back from a weeks vacation and it was wonderful. The rooms were clean, staff were so friendly. Carlos is the man to see for drinks at the pool bar. The food was good at all restaurants except the steakhouse. Pools were nice and cleaned and I like the layout where the adult pool was one one side and the kids were on the other side. Feeding the monkeys was a memory I will never forget.

The staff was amazing! The rooms and the hotel were so incredibly clean I feel like that's all they did all day was clean it. The abundance of restaurants to choose from was fantastic. I can't say enough about this resort. Usually I stay at a resort and then look for things in the local area to do but at this Resort there were so much to do on it that I only left for one day.

Our stay here was amazing. The food was exceptional. The buffet wasn’t always the greatest but the eight(!!) a la carte restaurants more than made up for it and every restaurant was outstanding. The room was spacious with everything we could have wanted. The pools were always clean and the bar staff were always so friendly and responsive.

This was our first time going to Mexico and will be definitely returning. Ocean riviera paradise was absolutely amazing. We stayed at El Beso section we had a swim up room. The rooms were very clean and nicely decorated. The king size bed was so comfy. The service through out the resort was excellent especially Nelly at the swim up bar. David the gentle man that drove the shuttle made us laugh everday every time he drove by. Miguel was also amazing and friendly. The food was spot on the buffet had a great selection and was very good. The Sakura restaurant was entertaining and very good. The Blue Moon was amazing. The steakhouse was ok. We never made it to the Italian. Mike's was good as well was there every morning to get a capaccino. The monkeys were beyond entertaining and the coati's were very interesting creatures. We will be returning to ocean riviera paradise on our next vacation

We arrived at the hotel at 12:30 AM, did not get our rooms till 2:30 AM. They were not prepared there was 10 of us and we had to wait in the lobby after long travels with small children. We all wanted to be together, they told us to check in again in the morning so that we could be on the ground level which I had requested through the travel agent, we tried this for three days in a row and our request was never fulfilled. After the third day we just gave up. On the fourth day there was a bad smell in our room which they did rectify right away. The grounds are lovely and if you have small children the Daisy section is very good for them. The Italian restaurant and the Japanese restaurant were great. The steakhouse it tasted like food from the Buffet. I found that the staff was not trained as well as the resort that we stayed at last year. It was clean. They tell you that they’re going to upgrade your room but it never happens. we were told to go to guest services, which we did, but the representative from Air Transat was just interested in selling you tours, said he would help but he never followed through. Also we were told we had to check in with guest services on the first day to get our departure time, it’s a scam they try to sell you tours

THE RESORT IS BEAUTIFUL AND LOTS O OFFER. I HAVE BEEN IN THIS RESORT 3 YEARS AGO AND ENJOYED EVERY MOMENT. UNFORTUNATELY, ITS COMPLETELY CHANGED. TO RESERVE A SPOT IN ONE OF THE RESTAURANTS, YOU HAVE TO BE IN LINE AND WAKE UP AT 7AM AND STILL, SOMETIMES WE DID NOT SUCCEED IN RESERVING A SPOT. (THE RESTAURANTS IN THE EVENING ARE HALF EMPTY BUT THEY WILL NOT LET YOU IN IF YOU DID NOT BOOK IT IN THE MORNING) WAITING TIME TO GET A CREPE OR A COFFEE COULD BE UP TO AN HOUR. THE KIDS CLUB TEAM ARE NOT AS ACTIVE AS THEY WERE. TIME WAS WASTED ON WAITING . ALSO, THE WATER IN THE POOL WAS SO COLD. I EXPECT THEM TO WARM IT UP A BIT WHEN YOU PAY $10000 ON 7 DAYS VACATION I WILL NEVER COME BACK

Ocean Riviera Paradise has something for everyone. Many restaurant, bar, pool and entertainment choices. Staff are noticeably friendly and helpful. The rooms are very spacious, clean and nicely arranged. Beach section isnt very big but the beach restaurant is excellent and there is a beach pool that is good for families. Not a lot I can offer up for improvement as we were well served throughout the week there. Only real area for improvement is the company Air Canada Vacations uses to provide the transfer service to & from the resort. Be prepared for 1.5 to 2 hours after boarding bus before you actually arrive at Resort. They were half an hour late for pickup on return to airport but still in plenty of time at Cancun airport.

This is our second time at this resort and we really enjoyed our stay. We were travelling with two kids under 10 and they had a blast. The activities for the kids were plentiful during the daytime and in the evening. The resort staff were friendly and always willing to help. Food was good. The grounds are well maintained and the pools and grounds are constantly being updated and cleaned. Overall a beautiful resort with plenty to do. The downsides are the beach, although it was clean the entry into the ocean is super rocky and you need water shoes to go in. Also, the water levels of the ocean have grown so the beach is much smaller and lined with sand bags. The rooms themselves are good but definitely need a little TLC.

Oceans Riviera Paradise is a great hotel. The grounds are very very clean. The restaurants were great as well. My favourite was the buffet, so many great selections for everyone. My favourite was the shrimp sushi. So yummy!! The beach is very washed away so that was disappointing but no fault of the hotel. The adults only pool was great and the entertainment crew always working so hard to please everyone. Mike’s coffee shop was so great. Loved the cappuccino frappe.

Oceans is a fantastic resort. The rooms are well appointed, the grounds are immaculate, but it’s the people that make it so great. Samantha at Mikes Coffee is so sweet. Maria also at Mikes, Carlos at the burger stand and Buffet as well as Benny the cart driver. Always friendly and smiling. The food at the buffet and at Route 66 we found to be the best. The food at the a la carts is fine but the variety at the Buffett is fantastic. If I had to name an issue it would be the loud music at all 3 main pools Eden, El Beso and even the Daisy. Music started in the late morning and went in all day. A little quiet time would be nice. We were at this resort in 2018 and now in 2023. Sadly half of the beach is gone. They have placed sand bags out to try and keep the beach from disappearing, but that’s not the resorts fault. There’s plenty of beach and lounge chairs.

Hotel staff and food, pool and beach is beautiful. When we reached at the airport (flight was late about 40min) no one was there to pick us up it was night time. This is our first time here, we were very scared they told us the transit had left after waiting we need to take a private taxi. The taxi guy came told us we need to pay $78 USD Our cards didn’t work then we told us if we are paying cash it’s going to be $130USD We end us paying him $100 US cash. We were told west jet/Swoop rep will come to the hotel and refund the money. I called trip central and left messages also report to their rep at the resort she told us they are investigating the incident. We are back since Tuesday oct 17th I haven’t anything from trip central or west jet

We were at the resort the week of Sept 23-30. This was by far the best resort we have ever visited and we generally visit 2-3 properties per year. The food at the buffet was absolutely incredible. The a la carte dinners and fine dining were the equivalent of eating at fine dining restaurants here in Canada. The food was absolutely fantastic and the service matched. The Eden pool was so nice and warm and the drinks were top notch compared to most resorts. Room in Eden was extremely spacious and clean and having a jacuzzi on the patio was an added bonus. We didn’t do the privilege but truly didn’t need it as the resort was not crazy busy. If there was anything we would fix about the resort it would be the following to make it absolutely perfect. The service at the buffet for breakfast was pretty bad. We would have to walk around to find a server to get coffee as no one would come to our table. They only operated 1 trolley cart all week from the beach to the Lobby and staying at the Eden wing made for a lot of walking as we would wait 15-30 mins for the trolly to show up only to find it was full and have to end up walking anyways. The Sunwing Vacations Reps Juan Carlos & Antonio were the rudest most unhelpful men we have ever met in our lives. We went to find out the departure time and they would not help us at all. Told us to come back later and we’re rude and ignorant about it. It took me 3 minutes to get this information on the sunwing app after walking away from them. I then went back to get their names so I could report it to Sunwing and they fabricated a story that I called them Assholes to the Air Transat Reps and that they were going to report me 😂. They should both be removed from this hotel and do not belong in the vacation industry. We have travelled with Sunwing multiple times for years and would never travel to Mexico with them again after this experience. The resort more then made up for those 2 items and did not make them an issue that had any impact on our trip. This is 100% a 5 ⭐️ resort and one that we will definitely be coming back to and recommending to family and friends. My wife and I both celebrated our birthdays on this trip and the staff went above and beyond to make it memorable.

We stayed at this resort from September second to September ninth and we had an amazing time. Hotel is very nice, clean, people are very friendly and welcoming. Didn’t have any issues with checking in. Food is excellent, always fresh and delicious. Beach is not the best but we walked to the right and there was nice clear water and we could swim. They don’t really have much activity on the pool but we had wonderful and relaxing time. I would recommend that resort and I would go there again. Such a beautiful memories we made.

A good resort for the family. It's a huge resort and be prepared to do alot of walking. Wasn't happy that its not walking distance to Playa del Carmen which my agent said it was. 20 mins by cab. The food was great, rooms were amazing and lots to do. Pools were as warm as the air so no relief from the heat. On our last morning had to walk in the pouring rain because bell boys and front desk didn't answer the phone.

From the moment you walked in it was very basic nothing that wowed you. Lobby was fresh and full of people check in was normal luggage took a bit. There were many issues with our room, we had to change 3x and not even an apology for an inconvenience. We travelled with an infant and requested joining rooms which we never received. It was funny because the hotel pushes their "time share" and even after knowing our room issues they showed us a suite which was flooded, i couldnt help but laugh. They wont pressure you persay but they have a weird way of pitching their 50k usd sales pitch. 50k for a hotel that isnt up to any standards PLUS you still have to pay for your stay its a joke. Rooms: 1st room fridge never worked and we lost a carton of milk also towel rack fell on our child. Mini bar was not stocked with daisy club items such as chocolates or milk. 2nd room had a leak in the bathroom and the sliding door wouldnt lock. Also wasnt stocked. 3rd room finally had no major concerns but they still couldnt accomodate our joining request for another couple of days. The food at the buffet was very repetitive and lacked a lot. The Italian restaurant was far from any italian food and shouldnt be considered italian. The Mexican restaurant was always empty and after eating there i knew why. Ive travelled to Mexico 5x and have never experienced such distasteful food literally. Even the enviroment ,there was no mexican vibe; very poor representation in comparison to other resorts. The steakhouse was average but nothing to brag about. Burger spot and the beach restaurant were medicore. Route 66 was amazing and i wished we had tried them earlier. Our server Miguel was enthusiastic charasmatic and the food was amazing!! I would say that he truly deserved the tip he received. Tipping: we noticed there werent a lot of people tipping but we made sure to leave at least a dollar each time we ate and more if we had great service. Miguel absolutely got a great tip and had we met him in the beginning we would have given him all our money lol One server in the buffet was tipped for doing a good job and we let him know it was not to be shared since the other 2 servers didnt contribute and when we turned around we saw him make a rude remark and threw the tip on the counter. Unbelievable. A server at the lobby bar got upset that I returned a drink even though i solely put it on the counter i didnt even make a stink about it when she saw it she threw the drink out aggressively and slammed the bar door then began talking about us and pointing to us while giving dirty looks. A few bad apples but that can happen everywhere. No beach but they had a pool around the sand and a nice Mexico sign which people gathered around to take their pictures. Even if there was a beachfront the seaweed was insane. But we walked down the beach to the pier and swam by another resort. I wouldnt spend my money at this resort ever again.

Definitely alot of restaurants it is well maintained food is average not best ever the only bad thing was I didn't like the fact that they are very stricked on bringing food back to the room/snacks at the pool ares etc based on the animals they have but yet you can order room service which ends up the same one big thing didn't like could enjoy a nice burger lieing down relaxing had to eat at the restaurants even the snack shops like example nacos should be ok to eat by the pool they are very friendly with you the both sides adult and family are not together even know your on adult they stop you not right when it's same resort also the waterpark they don't allow you to use it with your kids not right should be able to play have fun with your child they can't say it's too small as its pretty medium size water park

The resort is very nice. I appreciated how clean it was, especially the rooms. I was surprised at how well the wifi worked at this resort, considering how large the grounds were. The resort's app was also convenient and informative. The resort is very big so we were subject to A LOT of walking! The biggest disappointment with our stay at this resort was the lack of a beach. There was literally no beach experience at this resort! Since my family are beach enthusiasts, this is not a resort we will likely visit again.

The resort is really nice, clean and very well maintained. We loved the water park and the older kids had fun in the kids club playing video games and ping pong. The food was great lots of selection. Easy to book restaurants on the app just wish they weren't so strict when you have a big group. We were 15 and there were times we had to be seated separately and away from each other. The major upset is the beach. There is absolutely no beachfront at this resort. We needed to walk about 5 mins away from the resort to get to a small section of beach which did not have any chairs or any shade and it was a open to the public. Also the restaurants do not have A/C not sure why as they have the ventilation installed but when asked why no A/C most of the employees do not speak English. Was very uncomfortable to eat while you are melting from the heat. I felt for the employees who had to work in that uncomfortable heat. Overall we had a great time but would not return because of the no beach situation.

Overall amazing people great service. Beach is super full of seaweed. Sofa in the rooms are dirty bathtubs inside and outside of the room are dirty looking and not inviting. It's good for the value.

We had a wonderful time at this resort, very kid friendly and fun. We would have loved to have seen the restaurant at the beach be buffet style, the wait was sometimes so long, but the walk to the buffet was too far to do multiple times a day with young kids. Having the train run more frequently during lunch time would have also helped this issue. Overall though, it was a well maintained and beautiful resort, with lots to do.

The positives were: - the restaurants were very good and we didn't need a reservation except for the Japanese restaurant -the room was clean with a very nice shower and comfortable bed - the buffet offered a wide variety of food -workers were polite and friendly (Jasmine in the lobby bar was fantastic) The negatives were: -the beach was narrow and the chairs were packed like sardines with not enough palapas for shade -smokers were everywhere and being so close meant that we were breathing their smoke all day -in the halls of our adults only section, people would put dishes out in the hallway for pickup by the staff but they would stay there for up to a week without being picked up -coffee was almost impossible to find in the mornings when we like to go to the beach and enjoy some early morning quiet. There was only Mike's coffee bar open at 7:30 and the line ups for the fancy coffees made it inconvenient to stand in line for. -there was no quiet pool. The priviledge pool was the closest thing to it but you could hear the noise and activities from the other nearby pool. -entertainment was not great and was geared towards young kids.

First off I forgot my purse in the bus that brought us to hotel from the airport. It was delivered back at the hotel within an hour with everything intact. Just awesome :) Flight, hotel, excursions and staff was excellent. We upgraded to privilege and it was worth every penny. I would definitely return to this hotel and would highly recommend it. for people who want the beach experience I would not send them here. But everything else was awesome. I enjoyed the privilege location for dinners the most. The only thing that needs to improve would be the showers as the water goes everywhere there is no way of it to stay in the shower area. I also enjoyed the Hamilton airport as a departure and will definitely try to avoid Pearson at all costs.

The invitation to this resort was due to a wedding and 62 people flew from all over Canada to witness the celebration. My family was looking forward to a resort that would meet everyone's needs. We paid for a privilege package and this was a joke. We were told there would be carts to take you everywhere. There are carts but my husband who has mobility issues walked and walked with no carts in sight. There are carts but never when you want them or need them and forget about your upgrade that provided you with no extra services. You would wait in line to get seated at the preferred restaurant for at least 30-40 minutes and then wait another 30 minutes to get your breakfast. We were told there would be lobster everywhere to eat and we never saw lobster at anytime during or stay. Our room was nice but we had no hot water for 4 days. You could never get a hold of your butler or get someone to answer the phone at the front desk. There was no ice machine close and we did not have face cloths 4 out of the 7 days. We did however have a dehumidifier which was a perk. This is not a place to go if you have mobility issues. The pools were nice. My husband and I were unable to swim in the sea due to large rocks in the water at the beach. Food at the other restaurants were okay and the buffet was extremely busy. I did not go hungry. The drinks were awesome but you had to go to the swim up bars to get served. The wedding however was amazing and we had a wonderful time that evening and just being with family and friends. Perhaps my expectations are too high as my husband and I have travelled to Mexico Mayan Rivera many times and we are use to a 4-5 star resort. This was a 3 star and we were very disappointed with the service and the lack of accessibility and still not sure what privilege services actually provided accept we had a room near the beach, we walked to everything and we met a butler 3 times. Once when we first arrived, second as he heard of a complaint regarding the service, and the third time was the day before we left where he asked for me to write a complaint and he picked it up and he was to have arranged for our luggage to be picked up and a cart to take us to the front lobby. Please note I wrote the complaint but we never received a cart for pick up for luggage or a cart and I had to wave down a cart to help us. I had a break from work. I have a tan. I had a great time with friends and family but for the price it did not meet my expectations.

Not great- but perhaps I’m a snob. Hard to get reservations in restaurants even being privilege. They refuse to accommodate larger parties than 8. Food is just ok and sparse. Often waiting for the buffet to be refilled. Only one bar tender at pool bars making getting a drink a 10 minute affair. Often hassled to become a member of their timeshares. Walls we moldy in rooms- I could go on and on. We had an amazing time because we make the best Of anything. We were there for a wedding with 60+ other people who all shared similar experiences.

This resort is beautiful and huge! It's accommodations will suit everyone. From kids club, to privilege buildings, there is lots to do. The entertainment is great day and night. There's a bowling alley, club, shisha lounge. Lots of good food varieties and great drink selection for even non privilege. Resort is clean and well maintained rooms are very comfortable and well kept.

Stunning resort with amazing food. Found the place to be very geared to families with young children. Easy access for buggies and the child daisy pool offered lots for the kiddies. The adult pool was fun and the adult restaurant was excellent. Unfortunately there was no adult section on the beach. The beach was the only downfall. So much seaweed and no turquoise water. Zero accommodations in regard to Covid.

We stayed at El Beso section, which was centrally located to most everything. The hotel was clean and the staff was very helpful and friendly. The food was very good at the buffet and excellent at the a la cartes. We tried every day to get into the Asian restaurant but had no luck getting a reservation.

My family attended the ORP in late January and stayed in an Eden Junior suite room. My son and daughter aged 9 and 7 respectively, had a great time at this resort. Room: Eden Juinior Suite - Garden View. The garden view was a nice quiet break from the busy days. The room was well appointed and decorated with comfy beds. No problems with humidity, just keep the patio door closed. Lots of room to hang clothes and put in drawers. Nice double sinks in bathroom and separate shower and toilet stalls. Jacuzzi tub takes about 30min to fill. Negative - patio lights turn off around 1030-1100pm and then the WiFi. Can remedied by dragging a lamp out to read a book if needed. Very few mosquitoes at night. The resort has 900+ rooms but never felt too busy or crowded and usually never waited long if at all for a restaurant or lounger. I think the key to not waiting for a restaurant and better service was to show up for the initial opening time. It seems like after that they became more disorganized. Enjoyed the odd shuttle bus to bring us up and down the resort. As a family it wasn't worth it to buy the 'priviledge' perks for higher end booze and restaurant bookings. Our favourite restaurants were the Mexican and Italian. Route 66 was a disappointment with bad service and the steak at the Steak House was some sort of mystery meat in my opinion. Didn't really taste like beef and quite fatty. Might be too spoiled with high grade beef in Canada. The buffet was a great staple restaurant and had a small nightly flair such as Italian or British, etc. but mostly the same things day after day, but a good variety and didn't get sick of anything or sick at all for that matter. The beach unfortunately had some rocks amongst the beach sand that you bumped into when you went into the ocean and were hard to see due to the turbidity in the water as every day was a red flag day and had waves. We managed but it was not ideal and most likely just part of seasonal winds. We brought our own snorkels but never attempted due to this. Walking the beach was easy and you can go pretty far especially to the North. Only had an issue finding a sun lounger one day and just dragged two chairs from the nearest pool without issue. There were several pools and spent most our our time at the pool with the waterslides and the Eden pool. The resort kids activity crew did an excellent job and not too pushy to get kids involved and kind. Prises were often unique snacks and t-shirts. My kids attended the older kids club which had a few gaming systems, a pop machine, board games and Foosball. Very chill and laid back. The younger kids club was more of a daycare with group trips to the ice cream shop etc. The resort has a little strip mall section with stores, a casino, and the ice cream shop and Café. We enjoyed the ice cream shop and Café daily. The entertainment at the theater was quite well done and entertaining except for the poor transitions between acts with the lighting a sound crews, at little amature on their part. The performers themselves were great. The kids really enjoyed the magic show. The entertainment in the plaza pre and post theater shows was kind of lame. Probably the best talent was karaoke night from fellow travelers, lol. The face painting was fun for kids, but show up early if interested, as they give out tickets and only paint about 20-25 kids faces then leave. After checking in to the resort is the classic membership speal over complimentary drinks in the lobby bar and offer for a tour after a breakfast booking. I suggest you just smile and decline their offer and begin your vacation then get wrapped into a salespitch. They understand and never hasseled us again. End thoughts: Had a great time as a family, ate a variety of foods, and enjoyes the beautiful resort especially interacting with the monkeys and coati. We had a good time off resort on an excursion to Tulum ruins and swimming in cenotes and a visit to Playa Del Carmen via cab. Felt comfortable and well taken of.

I travelled with my Wife in Feb 2023 to this resort. It was our 2nd time coming here. 1st time was shortly after it opened in 2018 with 2 other couples. This resort had a lot of Pro's The Food at the ala carte's we tried was very good. Japanese, Italian, Route 66 , Steakhouse (was just OK, I ordered the Rib Eye, and it was basically a salty piece of flank steak, with lots of fat) Food at Buffet was good, but they always seemed to be short on staples. Fries, pineapple, Bacon (If you love Bacon, this place is not for you. it was WAY undercooked, and was always empty) Grounds were nice and clean, Rooms were cleaned early, and often. Lots of towels available (No towel cards, bonus) Staff were all AMAZING. Anything you wanted, they would make it happen. We had Privilege service, and Lily was our Butler. she was fantastic 4 large pools that were always clean, with lots of chairs to sit anywhere Few con's It's not a large resort, Beach space is at a Premium, and the spots that are there, are all crammed in. Swimming in Ocean was not great. Lots of seaweed (i know not the resorts fault) and a lot of Rocks/Coral in the ocean in front of this resort NO QUIET PLACES. this was our only real one complaint. As a cpl in their 50's we do enjoy some quiet, relaxing times to read our books, or nap if we wanted. That could almost never happen. There was an Adult only pool, but there was always loud pounding music, or there were inconsiderate people that were playing their own music on Bluetooth speakers. Hey guys, no one wants to hear your crappy music, get earphones!! There was a nice pool on the Privilege side, but that was also full of screaming kids. Not sure why parents don't take their kids to the giant kid pool where they could splash and scream all they want. It was not enough to ruin our vacation, but it was a bit of an annoyance overall.

Resort is very nice but service and food left a lot to be desired. The best food we had was off of the resort. Housekeeping didn’t even clean the rooms, all they did was make the bed and empty garbage. Bathrooms and the rest of the room weren’t cleaned or wiped down the whole time we were there. They even re-folded dirty wet towels that had been left on the floor to be changed. Wait times for drinks at the bars was long and the caliber of the entertainment was terrible. Definitely would not go back.

This was a third time in this hotel and a lot changed.The rooms need upgrading the air conditioner is working on the same temperature all the time.You cannot control the temperature. We did have somebody coming to fix it but the same problem.We had a one blanket in the room on our arrival during the night we were freezing. The front door lock did not work the same for the balcony door.The internet is not secured by password ,you have to have a VPN. When I did complain about he internet the person at the desk told me it is because of clouds.The hotel is catering to privileged client .The food is excellent the grounds are kept really well.The beach is ok to much weeds and rocks going to the water you need shoes.Still ver y nice resort for the family. I hope they will learn from the complains .Not a 5 star like they advertise.I would give give them 3 till they improve.

We had an amazing time. The resort was clean, food was good & staff friendly. The only things I was disappointed with was it took us 2 hours for 11 of us to check in. There was another group that arrived at the same time. I would have thought Sunwing would have advised the hotel & there would have been adequate staff to accommodate but there wasn’t. It was also disappointing to discover we could only reserve from one restaurant (Japanese one) unless we were preferred. Each morning we went on the app at 8:00 but that restaurant was booked. Thank goodness we did manage to get in our last day. We did manage to get into a couple others but went early. We discovered our departure flight was delayed by a couple hours but unfortunately was told the bus was picking us us at 6:30 am. It wasn’t til we were waiting in lobby twice that the bus was delayed by an hour each time. I would have thought they would have communicated. If the flight was delayed so would the bus. Would have been nice to sleep longer & able to have a relaxing breakfast.

Clean cozy rooms, beautiful facilities, restaurants are amazing. Two notes to share, it involves a lot of walking to get from A to B, there is a shuttle but it would be great if there are a couple more. The second note is, the entertainment is on the shy side during the day but still a lot of fun, highly recommend this hotel especially for families with kids.

Overall, given the busy holiday season, we had a lovely escape with only a few hiccups along the way. Our flight was delayed and after the hour and half shuttle from the airport, we did not check in until 7:30 pm on New Year's eve- which was a bit chaotic. Although the rooms were quite spacious our daughters' room was situated in another building, not as close to ours as we had hoped and we wanted to move. Our room was on the fourth floor and had a special rooftop jacuzzi that they tried to convince was "special", but it was locked and we had no access. Our room also had recently been fumigated --smelled awful- and had a dead cockroach on the floor. There was no hot water either.-when we looked under the sink there was some mold. Our minibar was empty- not even water- Saturday, Sunday and Monday. After 3 requests to change rooms (Karime was a "star" concierge) made it happen late Monday night and that night were moved to be 4 rooms away from our daughters (in El Beso) This room seemed less dated and in better condition with consistent hot water and a full minifridge with many bottles of water! Our daughter's room had a broken thermostat- it was quite cold in there but the balcony was nice. Twice our girls put out "do not disturb" and the maids came in anyways to clean before they could tidy their affairs and they were not happy about that. POOL-The adult only pool where we were at was great- not too loud as the other family areas pools ( it is a big resort- over 900 rooms and 4 or 5 large pool areas!) were very busy and full of activities. Great bar service, towel service and helpful staff were nearby. Our rooms looked out over this area and by 3 pm their swim up bar and activities became quite loud, which was not ideal if you wanted a nap. There were many lounges and no rush to put towels out. Also this area had many umbrellas for shade and a decent bathroom nearby. Some days staff would come by with a toucan or an iguana but you would have to pay to have photos with them. BEACH-We love to walk the beach but there really is not much beach to walk--the photo is misleading as the beach has eroded away considerably to reveal many rocks (several stubbed toes later) and the water was rough and dark and not baby blue at all with rough seaweed, not sand at the bottom in many areas. We did not parasail or use the spa but they were options we were asked each day if we wanted to... The ocean, while we were there, was way too rough for paddle boarding or any other water sports.(red and yellow flags each day) FOOD-We would have our breakfasts at the Blue Moon- Rudy was the BEST server and the breakfasts were always so great!... lunches at the buffet were great too. We were not allowed to book any a la carte as we did not pay for the "privilege" upgrade which meant we had to show up and just hope for an open table or stand in line for a buzzer and continue to wait. This was frustrating as it was a high season and the resort was very full. Some of our favourites aside from the Blue moon- Mikes coffee, great place to have a morning or mid afternoon java, Route 66 had good wings, the Creperie was also a tasty stop. Pezvalas, the west indies restaurant was also a pleasant surprise. Our daughter is vegetarian and there were few a la carte options, however they are very diligent about asking about food allergies and if still hungry she could always find great food at the buffet. SITE- We would also go to the piano bar in the lobby for a beverage or two after dinner or find a seat just outside in the courtyard. There was often live music, a dj dance floor or karaoke the couple of nights we hung out there as there were many seating areas. I believe that one night the theatre was open with a Michael Jackson tribute. FYI- There are many wild animals that have become really comfortable with people beside the 3 local cats: the coati,(sort of a cross between a cat and a raccoon-and the monkeys in particular. These monkeys were being fed by kids (it clearly says do not feed the wild animals) and a mom was bit in the arm by a monkey when we were there. Although they are entertaining, they clearly can be aggressive. There is a pedestrian path along the road where these animals hang out in a sort of "sanctuary" and many golf carts to take you from the beach to the lobby as it would be a long way for some. OFF-SITE-It was 40 $ (there and back) for a taxi to Playa del Carmen and we did leave the resort to check it out and stroll down 5th avenue. Be forewarned, the vendors see your bracelet and sort of bug you as you go which was a bit annoying...but we were happy to see the downtown and some artisans alongside the standard stores (like in the mall back home) We considered a trip snorkelling at Isla Mujeres but had done it once before so declined ( 129$ US per person)

The hotel overall was good. We would not say 5star - we felt they catered to selling Privilege packages and they received the better service - private pools, separate beautiful restaurants, private shuttles, nicer rooms etc. The resort is older and could use an updates. There were not enough shuttles for people. The staff were all great - especially the staff in the bowling area. We had so much fun bowling!

The resort is very large and sprawling. There are trolleys available if you don’t want to walk. The area where the splash park is, is called ‘Daisy’ and is approximately in the centre of the property. We had a problem with our initial room and had to be moved. The first room was so musty smelling, we could barely breathe and could not stay there. We ended up in Eden, which was closer to the beach and a much nicer location. The beach area was very nice and perfect for long walks. The restaurants were very good and you only needed to reserve at the Japanese. All other’s were first come first serve and you put your name on a waiting list. All restaurants had a QR code for their menus, however paper ones were available upon request. They had 2 mixologist station on the property that served amazing drinks.

We booked a privilege package/room. The food at this resort was amazing, and having dinner at one of the restaurants each night was really nice. Sakura, the teppanyaki restaurant was incredible, and an experience everyone should try to enjoy. Out only issue with food was at the Mexican restaurant, Margherita. I ordered a mango margherita, and it came with a lot of hard plastic shards in it. We told the waiter, and he seemed genuinely shocked. They brought another to her, and again it had lots of large and sharp plastic shards. Once is a mistake, twice is negligence. The drinks were great at the various bars, the piano bars make some really nice ones, and it's also nice to see them create and try new and unique things for drinks at the piano bar. Part of the privilege package included top shelf liquor, but the pool bars, and lobby bar were so busy that the bartenders just used whatever bottle already had the spout attached infront of there quick grab station. This didn't bother me, the bar tenders (and alot of the other staff) were working incredibly hard. It was just an observation I had. If you really wanted the premium alcohol, it seems like you would need to request that each drink. We visited each pool, aside from the Daisy pool, they all were great. The foam party in the Eden pool was a blast. The beach one is nice, but the privilege section of the beach was amazing. We spent alot of time just hanging out in the cabana style lounge couches. My only other major downfall of this resort, and the main reason why I wouldn't go back was the constant hounding by the H10 staff. When we arrived we were told of a breakfast the next morning as an information session. Little did we know this turned into a very aggressive time share sales pitch. It was disgusting to watch late in the trip, a young family being aggressively pressured into a major financial commitment. Knowing that someone with less will power to resist might be forced into something that may negatively hurt them for a long time. We also seen a lot of guests struggle to get dinner reservations who did not get the privilege package. Overall, we did enjoy our time, the plastic in the drink, I really hope that was just a one off incident. But the aggressive sales pitches at every turn just left a really bad taste in my mouth.

This hotel exceeded our expectations! The service, food, drinks, the pools and grounds were amazing! We received a free upgrade to our room. I recommend getting the privileged package as you’re treated more like VIP!

Overall the resort is massive and beautiful, the beach, while a bit rocky is great too. Our room was big, clean and very aesthetically pleasing, especially given the relatively low price. The servers and bartenders are all very polite and helpful. The one problem is the food is not up to standard. The buffet and the restaurants food is very bland or in some cases just cooked poorly, the one exception is the Italian restaurant, it is pretty good. We found ourselves going out for dinner off the resort on 3 of the 7 days. If you don't like your food with salt or steak seared properly than you'll enjoy the resort food.