Overall, positive impression. Not sure if we would return because it was just way too big. We prefer a cozier vibe. There were shuttles and shuttle routes throughout, but it was not easy to "run back to the room" if we happened to forget something while out at dinner in the lobby area.

That was the third time we went there, and will go again. Their services are amazing, with Happy, nice, and friendly people. There are lots of activities and fun; the best place for family to rest and enjoy the environment.

Resort was beautiful and lots of good amenities. Water park is great for kids and multiple other pools to hang out at. Beach itself was nice but too windy to swim and seaweed was heavy. Heavy push to upgrade room and then aggressive staff trying to get you to buy timeshare/'membership' which was a drag. Food was pretty good but 2 in our party got pretty bad food poisoning that ruined the last 3 days of the trip. Resort is HUGE which is a bit inconvenient as you have to wait for shuttles or do a lot of walking.

We had a group of 11 people at this resort from December 11-18. Overall this is a great resort with friendly staff, well-kept grounds, good food and no issues getting a lounge chair around the pool (which was a nice change). The waterpark is fantastic for kids of many different ages as well as adults. A few challenges include the app which did not really work and made it challenging to book restaurants. The sand on the beach is lovely but there are lots of weeds so swimming in the ocean it’s not really practical. Lastly, the atmosphere around the pools was disappointing. There was elevator music which became a little annoying after a while. Our solution was to walk to the sister resort next-door which had much more atmosphere and there’s a bunch better place to spend the day around the pool. They had great lunch specials that appeared right at the pool, which was really convenient. My biggest complaint was the pushiness of the sales staff trying to sell timeshares. We would receive phone calls at 8:30 (waking us up) each morning asking us to come to the front desk to pick up our package, which was just an excuse for us to meet with the sales team. Eventually I unplugged the phone because the calls were so annoying.

We loved every second of our vacation at the Grand Moon Palace. We had high expectations and this resort exceeded them all! We will definitely be booking another trip at this same resort Xxxxxxxxxxxxxxxx

Just returned from a week at The Grand. It was fantastic. The pros - food was great (especially appetizers), drinks were flowing, resort was clean, and staff were amazing. So many things for kids to do, they will never utter the words "i'm bored". The cons - only thing I can think of is the beach isn't the greatest...but honestly it didn't matter. Would absolutely recommend this resort!

Place was too big, service was below average. Rooms were nice, staff were pleasant Too hard to get restaurant reservations, menus were very limited. Hard to find anyone to ask questions, no concierge service, the app has too many glitches Checkin took way too long

Hotel and hotel grounds are stunning. Grounds are extensive. Be prepared to walk a lot although there are shuttles around just not always when you need them. Golf Courses are just awesome yet Starters could use some training from North American courses on how to run three - 9 hole courses efficiently. You never knew where you were going to play and some were jammed up while other courses nobody on them. Rooms are standard nothing over the top. Shower Water could never regulate, too cold or scalding. No in-between One Sink in bathroom constantly clogged. Two double beds are small if sharing with another adult. Extremely cozy. Ordered pillows and they dropped off with no pillowcases. Level of care in room and attention to detail dropped off as week went on. No new towels on last full day. Restaurants - BEWARE The Grand at Moon Palace has a multitude of a la carte restaurants that you can't get reservations in to save your life. They recommend using their app to make reservations for the next day or two at a time but not once was I successful in doing that. When calling, they advised that you have to call at 10am the following morning to make reservations for that day or the next. When you did that they would offer you 5pm (and then promptly lose the reservation) and or 9-9:30pm. It would seem that if you were a big group or a Diamond Member that you would get priority reservations already planned and booked well in advance. Otherwise, they almost would force you to go to the Buffet or to a restaurant that didn't take reservations. Upon arrival at restaurants that didn't take reservations, you would be told the wait was approximately one hour. You would come back at the allotted time and there still would be no tables. Waited two to two and a half hours at these restaurants on numerous nights. Once I got seated at Jade, no one visited the table for over 20 minutes. When I reached out to someone and forced them to take our order, she complained how busy they were although at that point it was 9:30 pm and the restaurant was emptying out. Took over another 45 minutes to get food and she kept telling us it was coming. Finally had to complain to a manager and then miraculously all this food just started appearing on our table. Even food we didn't order. Think at that point they just wanted us to be quite. Very poor service. Or you would get a reservation at 5pm and be told it was the last reservation and they squeezed you in and when you get to the restaurant it is not even open yet and you eat your whole meal with four other tables otherwise the restaurant being fully empty. They really need to do a full SWAT analysis of this process as it ruined the whole eating part of our trip. Beach - very limited loungers and no one to help find one. they usually a very small portion of the beach they have. What wasted space as it is beautiful and meticulously maintained. Pools - lots of pool but hard to find lounge chairs and most pools seemed overrun by floaties....massive unicorn and pizza's etc. For the amount paid, not worth it.

There are so many choices for dinner and specialty restaurants also open at lunch. The beach is not great but the pools make up for it. There are a few heated pools at the grand by the ocean. The rooms are big! Clean and well stocked with good beer like Corona.... And the best flavored peanuts, salt and lemon.

It may seem trite but I am a tea drinker and the resort provided me with a kettle which I so appreciated. This was our second visit and although the staff were very attentive we did notice that the 'elite ' guests had the hog share of seating at the pool and more access to cart service. Luckily we like to walk but more availability would have been appreciated at times when kids were tired. Also, beware if you are not 5'3" you will not be allowed on 2 of the 3 water slides. My daughter (mother of 2) tried twice but at 5'2.5", she did not make the cut. The rest of our party let her know the fun she missed. The staff are very friendly, attentive and kind. We enjoyed the food at l the restaurants we tried-- which were a lot!

Large resort with excellent service , a variety of restaurants, bars , beautiful pools, a large sandy beach and activities for all ages. 10 minutes from Cancún airport, easy checkin ,room was spacious , beds comfy but only double so small . I would recommend this resort for families and adults alike - something for everyone , you won’t be disappointed

It was very good and we had a fantastic time at The Grand. Staffs are friendly, service was great, the gym is nice and amazing spa service. We experienced the honeymoon dinner at Los Tacos. The water park is huge.

The resort was absolutely beautiful. Our room was very spacious, had a comfy bed and the room service was great. We didn't book any tours as we were only there for 5 days but we kept ourselves busy with pool activities ,biking etc. We made reservations at several different restaurants. The food was great but the service was very poor at the steakhouse. Our reservation was for 5 pm but our entrees did not arrive until 7 pm. It was our last evening and it left little time to do anything else. That's my only complaint.

The resort, room and pools were amazing. Staff were the nicest people ever. The food was really good. The resort was definitely a 5 star resort. There was great nightly shows Beach wasn't perfect, too much seaweed.

Everything is special at grand and it is love at first sight! I was looking for a beach vacation after 2 years and that was very disappointing and no one mentioned anything at Trip Central about the beach! That was heart breaking and disgusting with those sea weeds and the smell.

All aspects of this resort is an A+. Only issue was that the beach was not usable due to seaweed. I know its out of anyone’s control. I appreciate the fact that resort had construction machines cleaning the seaweed 12 hours a day.

Rooms are amazing service is very poor ppl are not friendly or helpful food so much to choose from shows are amazing at night but no entertainment by pool or music that is kind of boring the bech i didn’t like

My family had a great time at the Grand. It is really a Grand resort. The food, pools, people, shows and the services – All exceptional. Thank you to each and every hard working person at this resort. You are all great.

I have absolutely nothing negative to say about this resort. The service and quality were exceptional. All the surroundings beautiful and more amenities than you could imagine. Something for everyone.

Amazing family vacation! This resort is unbelievable, it had everything a family wants in a winter getaway. Close to the airport ✅ Ridiculously amazing food ✅ Poolside waitress✅ Premium alcohol ✅ Amazing kids club✅ Great nightly shows✅ We will be returning to the grand moon palace!

Everything at the Grand was top notch!! Best place we’ve been, and probably the only place we’ll go to again. Never ending activities-day and night, great Service everywhere and Fantastic food at all the a la carte’s, and the rooms were amazing!! Large jacuzzi tub, an oil diffuser, CHi bathroom products and your own bar and fridge that are restocked daily!! The only minor complaints I have would be that the beds are only doubles, not queens. And the beach is not the greatest if you’re a beach lover. But those are minor setbacks for my family!! Pay the extra $$ to go this Resort, it’s truly amazing and you won’t spend an extra dime aside from tipping. (Which I hope you all do! 😊)

The Grand at Moon Palace is absolutely beautiful! The grounds and pools are incredible and very clean. The rooms are spacious and very clean. The staff are very friendly and helpful. The restaurants are incredible - we never had a bad meal! We did have some issues with a lack of communication on behalf of the resort - it was sometimes difficult to get information as we were told different things by different people. The resort is fairly new, so I am attributing this to growing pains. The staff were quite helpful, they just need to work on communicating with the guests. One suggestion, book excursions, spa treatments and dinners as soon as you arrive. It was often challenging to find times and I wasn't a fan of spending an hour booking things inside. We did use the Palace Resorts app which is quite helpful when we figured out we could book various meals and spa treatments with the app - they were very responsive! Keep in mind, the beach at the resort is not spectacular, but the pools and the resort itself more than make up for that. Overall a great resort and we would definitely go back!

This resort is incredible! We've been to many all inclusive resorts around the Caribbean and Mexico, and by a landslide, this one beats them all. Perfect drinks, amazing and tasty food, MASSIVE ROOMS, great service, and fantastic pools. No complaints about anything from us! The staff are friendly and always make you feel welcomed and special. The marble floors EVERYWHERE are incredible. The two lobby restrooms are sights to behold (yes, I'm raving about the opulence of the washrooms... They really are amazing!). Start your search here, and book it... You won't be disappointed.

The Grabd is a large resort with lots of pool and restaurant options. We travelled as a family 2 kids age 9 and 12. The resort is beautiful very very clean. Restaurants are excellent food was fabulous many pools to choose from somewhere heated and very warm. All staff were friendly happy and willing to help with anything. Lots to do for the kids arcade bumper cars mini golf. I was keeping it a great job cleaning the room every day fresh towels restocked snacks and beer and drinks. Great nightly entertainment we stayed in building 88 which was central to the lobby and the pools. Had a great vacation at the grand moon palace, hope to return again someday. It takes a couple days to get to know your way around the resort but lots of golf carts offering you a ride to the lobby or wherever you need to go thanks to Moon Palace for a great vacation

Great Resort, a little sad the slides were not open. The Spa was incredible!!!! We really did not like the scent they chose to pump through the lobby we had a hard time walking through there. The food was great! lots to choose from. The steak house was all booked up so we could not get into it. Everything was very clean.

The resort is very large and amazing! Service was great and food was exceptional! Staff are great and I would definitely return to The Grand again. Only disappointment were the water slides that were closed. This was one of the main reasons we came to the resort.

Golf, great weather amazing for all ages and familes. Adult pool. Top shelf liquor. Room service. Huge rooms. Planning on booking next year with the entire family. Nightlife was also amazing. Huge resort with so many fun activities

The resort is huge, which is nice, because you will never get bored, but it is unfortunate that you cannot see all of it. The Grand was amazing, kids club was the best I've seen. Pool water is warm at 3 of the Grand Pools, which is nice. Ice cream at resort is hand made and very good. Beach could be better, too much seaweed. We did a photoshoot while there with the photographers, and use some resort credit, it was still pricey. I wish the bowling alley kitchen was open a little later - because the bakery is all that's left for late night food. Overall, we will be back, we love Cancun. I would only stay at the Grand, the other two resorts were not comparable to the Grand.

This is the resort we got married at this year and went back 6 months later and we love the resort but continue to be disappointed with the customer service. We planned on becoming a member and now we don't think we would return. Every time we go, there is something new under construction that we were not made aware of.

Loved the facilities at The Grand! Kids had so many options to be entertained and adults enjoyed the beautiful spa! The restaurants and food were good but the atmosphere made you feel comfortable and surrounded around luxurious amnenities.

The hotel was amazing and beautiful. The staff were very friendly and helpful and made our stay very enjoyable. The restaurants and food were exceptional. The only draw back was the beach with all the sea weed. We definitely recommend The Grand Moon Palace in Cancun.