Great vacation, great personel, great vacation. It is to do again. The beach is beautiful, I had a great vue of the ocean in my room and was able to watch the sunset and sunrise everyday. I was able to visit the surroundings of the hotel but 7 days wasnt enough.

We have been travelling to Dominican Republic since 2015 (once or twice a year) mostly to Puntacana. It was our first trip to Boca Chica Santo Domingo and it was horrible. The resort we went in Feb. 23rd 2022 for 10 days is called “Be Live Hamaca Beach”. It is a very old resort, with all the issues we experienced are as follow: Lobby: The first day we entered the resort, we noticed that the water was pouring down (not leaking) from the ceiling of the main lobby… the lobby was mostly full of water. The second day the pouring the water happened again from a different side of the ceiling in the lobby… same issue, the lobby was full of water until it was fixed few hours later. The staff weren’t friendly, and they hardly speak English except for one of them who was always on the tiktok. Room: There was no hot water for couple days, so we had to take cold shower. The toilet wasn’t flashing properly, and the bed had a broken leg. When I brought this up, the guy in the reception heard my complain but without doing anything, he continued watching tiktok on his cell phone. When I told him it is urgent, he pointed to a service desk which was at the other corner of the lobby, but no one was there. The guy told me to wait for him to report the issue. When the service desk person should up, there were lots of other people waiting for him and the line up grow long. The service desk person recorded my issues; however, no action was taken except the hot water was resolved. The 3rd day the doorknob came off, so I took it to the service desk, and it took them 2 hours to fix it. Restaurant: There is only one buffet restaurant which the food is almost the same every day. Not too many varieties or options to choose from. When you walk in, no one will set you up to the table, so you pick a table and wait for the waitresses to bring you the cutleries and drinks. Some time the wait is too long so we went to grab our own drinks. We booked those speciality restaurants, however there is only one restaurant that changes the name and menu every day. There is about 12 items on the menu and most of them are not available. The food is not good, and services were not in our satisfactory. Overall, the “Be Live Hamaca” resort is not a place we will visit again. And as per our experience it won’t even qualify for 3 start standard rating.

This was without a doubt the worst vacation I’ve ever had . The room was not as appeared in the pictures. It was literally falling apart. The toilet seat fell off, the shower holder was held on by one screw and rolled sideways spraying water all over the bathroom when you turned it on. Oh,…did I mention there was absolutely NO hot water !! Completely unsatisfactory

The hotel was a 3 star No hot water Food was basic And the liquor was bottom of the barrel pretty sure I got alcohol poisoning The service was excellent and the staff were friendly but at sometimes can be needy and that doesn’t make me want to go back

My boyfriend and I stayed here January 2022, and will never return. The hotel room smelled terrible, the floor was gross, the bath tub paint was awful, the sink and toilet were broken. When we asked for a room switch they told us we would have to down grade. The staff either doesn’t speak English at all or only knows a bit. Mask rules are not followed, and the other people staying on the resort were rude, ignorant and arrogant. This was suppose to be a relaxing week away but was stressful and aggravating. Total waste of money. Everything costs extra. The only alcohol drinks included are ones that only have rum. Otherwise you are paying cash for everything. The staff always expect a tip, and will not treat you well if you do not tip for simple things like getting a drink. The pool was full of garbage, leaves, dirt, and bugs. The resort is in the middle of a busy area and there are constantly cars racing by, honking and causing disruption. Beggars everywhere who get too close to you. Do not stay at this resort. It is not a 4 star. The pictures are not realistic and it’s not worth spending your money on. I need a vacation from that vacation.

Although the staff is friendly and the room was nice the hotel is literally falling apart.I was nearly hit by a huge chunk of the facade that came tumbling down.Had someone been hit they would have surely been killed! I took pictures.The food was sub par always luke warm or almost cold.Lounge chairs always all taken and many were broken. No latin music and no live music .No good fresh friut or fruit juice.Beach was very nice and great swimming.Pools were also very nice.

The resort is so horribly laid out, only food is across a road???? Beach is small but cute. arrived there 2 hours late and was not registered, then no bellhop to room, arrived at room and had requested 2 beds (as I was travelling with adult son) and got 1 king bed. The received another bed in room (so 2 king beds in one room)??? and no pillows or blankets...for the whole night, when we got a pillow the next night it was a case stuffed with towels? Phone did not work (so had to run to reception every time we needed pillow....blanket..bed). The BEST thing about this resort was ADA, ELVIS (THE BARTENDERS)...total hates off to them

At first we were a little bit worried because of all of the negative reviews that we read before going on our trip, but once we got there, we were wondering what all of those people were talking about because we think it’s a great place to spend a vacation. We need to keep in mind that it’s a 3.5-4 star resort in the Dominican so that being said, it is a really beautiful place with a great beach and great entertainment/fun!

GROUNDS WERE WELL KEPT. BEACH IS NICE BUT SMALL. NOT ENOUGH SHADED AREAS TO SIT. VERY CRAMPED BEACH SITTING AREA. TOO MANY PRIVATE, EXTRA COST OR MEMBERS ONLY AREAS, INCLUDING ONE BEACH POOL AND THE COVERED RESTAURANT AT ONE END OF THE BEACH. DINING IN THE BUFFET WAS EQUIVALENT TO EATING IN CUBA - MEH. (NO BACON). SITUATED IN VERY BUSY AREA WITH CONSTANT BOMBARDMENT FROM LOCALS SELLING YOU THINGS OR ASKING FOR MONEY EVERYWHERE YOU GO. ROOMS WERE VERY NICE AND SPACIOUS WITH LOTS OF HOT WATER. NIGHTLY ENTERTAINMENT WAS GOOD. MOSTLY RUSSIAN, SPANISH AND FRANCO GUESTS, FEW NORTH AMERICANS, IF THATS WHAT YOU WANT.

We arrived at our hotel and the Lobby looked like a 2 star in the movies in the bad part of town. Very unwelcome, unfriendly staff and not very clean. We then were put in the wrong section of hotel and had no towels or facecloths , no remote for the tv, the room had no phone and smelled like a kitchen. Very stained and unacceptable. We also had no hot water We got moved to another room after complaining over and over. The next room was much better but the balcony was covered in pigeon feces daily. Still no hot water until our last day when there was only hot water and no cold water. The food was ok on the last day but was attrocios the other days. We liked that we could go to town by foot and see the real Dominican, but the resort was the worst I’ve ever stayed in. The trip was not worth the price and we made the best of it.

Worst resort. To start the resort is 3 hours drive from the airport. The entire place is dirty and old. Lacks upkeep. We booked the garden view and were given a room overlooking an alley way. OUR ROOM WAS BROKEN INTO THE FIRST NIGHT AND 300$ WAS STOLEN OUT OF OUR SAFE. We spent 3 days trying to get the hotel to help us and they did nothing for us. The food was mostly horrible, we actually lost weight from not eating on our trip. Buffets are not restocked, so if you don't go once it opens, you don't eat. Towels never replaced. The list goes on. Do yourself a favour and look elsewhere. Be careful booking with tripcentral.ca we searched 4 star plus resorts and this place came up. If you search reviews elsewhere it's a 2.5 star resort. We didn't know until after we booked.

Beach was great with incredible beach bar. Lounge chairs available. Recommend beach side. Garden pool lots of fun too. Rooms should have been cleaner and it was difficult to get enough towels and supplies. Furniture was missing from room and we waited all week for a light bulb to be replaced. (It never was)

Service was poor, food quality was poor, cleanliness of room poor. Staff was rude and 99% of them knew absolutely no English, the entire week stayed at the hotel we would have to ask daily for basic things such as towels, tissue and toilet paper.

Main concern about this hotel is that Airtransat flies to Punta Cana which is about 2 and 1/2 hours away from airport. Why can't Airtransat land closer airport - SantoDomingo? I stayed at the Gardenview location which they are the buildings behind the main hotel. Rooms very simple king bed, TV and view of pool, walk-in shower hot water, air conditioning. Value for your money, great food. Beach is spectacular for swimming.

Just spent a week here from Feb 2-Feb 9, 2019. We were nervous after reading online reviews because there seemed to be so many people complaining. When we arrived, we met a couple who said they had a terrible time and would never come back. Great. We had a Superior Deluxe Oceanview room, Room 405. The view was incredible. The room was beautiful. The a/c was not perfect, but we slept comfortably every night - and I'm always hot. The breeze was very nice, so we opened our windows at night. Our goal was to sit and enjoy our vacation. We did. We stayed by the pool every day. We did one excursion on the Party Boat. We had a few hiccups there, but everything was resolved and we were well taken care of. The staff were incredible. More than willing to help in any way and always pleasant. Our favourite staff member was Tommy in Mr Rogers who went out of his way to please us. He is such a sweet, lovable guy. We absolutely adored him. I found that many of the guests were quite rude but that has nothing to do with the hotel. The buffet is a bit small for the size of the resort. The coffee cups were always in demand as was the cutlery. The poor girls trying to keep up setting the tables must be given strict instructions to not hand the cutlery to people who ask for it - they seemed to guard it with their life. If there were 3 tables in her path to you that needed to be set up, they were set up before she would get to you and give you the cutlery. This was annoying because your food gets cold waiting for the cutlery. Unlike other guests, it did not ruin my vacation. The Lifestyle reps (in beige shirts) did come by often and ask you to go for a special drink. We were told that they get a $20 commission if they can lure you there. I told one rep that no, I wasn't interested, I am on vacation and did not come for a sales pitch. He said "I understand". I said I'm just like you - I work hard to save my money to come to a place like this and I don't have the extra money to buy a timeshare. He told my that's why they love the Canadians - because we don't try to be something we aren't and we actually take the time to talk to them. The resort isn't too big. I didn't find the walking too much at all. I have problems with my ankles and they were not an issue. However, I think someone with mobility issues should request a room on Level 0 or 1 or 2. Level 2 is ground level at the front and Level 0 is ground level at the beach. I read one review that complained about the "busy" street you have to walk across to get to the buffet. It was absolutely not an issue. The street is not that busy and a security guard stands there all day stopping traffic for pedestrians to cross. People also complain about the travel distance to the resort. Do your research before you book. I did - and my distance from the airport to the resort was 15 minutes through Air Transat who flew directly into Santo Domingo. Other airlines flew into Punta Cana and La Romana. Again, this is not the fault of the hotel. Check in was slow and could definitely use some improvement. Stood in line (we were near the back) for quite some time and then were told to come back at 3 (an hour later) to finish the check in (room assignment) which took another hour. The first part of the check in they gave us our bracelets so we could go and eat, but it's a long travel day and tired, cranky people don't like long, slow lineups. In the week we were there, I could see they were trying to make improvements. This also impressed me. If you go in looking for problems, you will find them - just as you would anywhere. If you go in with a positive attitude and remember why you are there, you will be thankful for a beautiful view, a very nice room, beautiful gardens/pools/ocean, and friendly, helpful staff.

We recently took my wife's parents to this resort. However, the resort (I was told) has a special deal for Russians....and there were 800 of them staying there. They make Americans look like well mannered people! Rude, pushy, obnoxious and selfish, they would wait foe new trays of fruit at the buffet.....then take it all....and leave most of it at their tables. There weren't enough towels in the rooms, especially hand towels....again, because of the boorish Russians taking extras from the housekeeping carts. They would go in groups to the beach.....and remove items from the chairs that others were using and take over the space....then lie about it. One cowardly Russian even went so far as to threaten my wife with the universal thumb draw across the throat......but was too gutless to repeat it when I was there. Fortunately, the hotel took our problems seriously and took acceptable action.....for this, the Guest Services manager, Tomas S. deserves our thanks and repect. However.......this resort should be left to those unmannerly and crude persons that share the same lack of respect for others.

Booking in was good The room was clean , no plugs in sink or bath and balcony light was not working , reported to Sunwing Rep but nothing was done. Every day we had to request something like water, replenishing room fridge etc. ONE GOES TO THE DOMINICAN REPUBLIC FOR BEACH AND SUNSHINE. IN THIS RESPECT WE WERE SATISFIED. Command of English or getting to be understood was a major problem. The Hotel advertised as having 2 pools with pool bars , 1pool actually had a REAL pool bar where one could sit in the pool and have a drink but it is NOT situated on the Beach Hotel side . Four Specialist restaurant . No mention that two are situated in Hamaca Garden Hotel 2 in Hamaca Beach . This required a lot of walking, Steps and very little wheelchair friendly areas , Easy access was not to be found. The restaurants did not have too much in their decor to show you were in Italian, Greek , or Mexican, except for Brazilian which had their flag. But don’t be fooled only one of them managed to supply food you could actually chew and swallow that was the GREEK. THE BUFFET Was not too bad trying to cater for so many different cultures BUT if it’s chunks of meat it’s more than likely to be tough. The MAIN Buffet, Italian and Brazilian in the Gardens Hotel. Mexican and Greek in Beach Hotel. So to get to these various areas one has to try to find easiest access for either people with walking disabilities to get to meals or the. beach. The snack bar on the beach was a laugh, the only food supplied Hot Dogs or Burgers (not impressed) I feel that Pelican Bay attached to theBeach Hotel, one would have to pay extra or become a member from what we were lead to believe, they even closed it for a private function with loud music on the Sunday Night , which was most inconsiderate to NORMAL GUESTS. On the other side one had a V.I.P. area where again it was only for people who would sign a contract for that Experience. In conclusion the only GOOD THING was not controlled by the Hotel , the beach and weather Was excellent

are stay at the be live resort was one of the worst stay we have ever had there was mold in are rooms, the rooms were not cleaned every day the drains were not draining in the tub, had to ask for towels daily, front desk were not very interested in helping us with this situation,there was a lot more but we will never go back to this resort and we will never recommend this resort to anyone

This hotel is a 4 star. The hotel is very big (617 rooms) and sections were added over the years probably like 4 times since 1994. Rooms are renovated and very clean and there is a variety of different rooms at different prices. in general there is 3 sections, hamaca suite, hamaca beach and hamaca garden. if you take a suite you become a vip member and have access to vip beach section, vip building and exclusive swimming pool, if you take a room in hamaca beach you are in the building close to the beach and the big swimming pool, if you take hamaca garden you are in a bungalow complex across the street from the main hotel grounds and very far from the beach. Expect a lot of walking since the hotel grounds is very big and the buffet can be very far since its in the garden section. there is 4 restaurants a la carte and is unlimited as long as you make a reservation early. Staff are friendly, there is at least 500 beach chairs and you better get to the beach early still, very limited shade so bring lots of sun lotion. overall a good hotel with lots of activities. Hotel was booked solid so it can be hard to switch rooms once you get there .

Definitely no longer a 4Star Hotel. No upkeep. Rooms have no furniture. Everything falling apart. We had no maid service for 2 days and had to fight for it. Stealing towels, toilet paper and water from the carts. No housekeeping throughout either...the bathrooms were dirty and smelled liked urine all the time. Some staff great...bars and Buffet. Restaurant staff not so much and food was horrible. Food good at buffet. Pools nice. Beach nice but over crowded. Shows good. Furniture there falling apart as well. Been to Cuba several times...much better than this place. Would never go back.

I want to start by saying that my family and I are not snobby about travel. We are very patient and very forgiving. We know that you get what you pay for and we try to remember that we are on vacation and together and that is all that should matter. I can honestly say that this is the first time that I found myself nervous about safety, uncomfortable in my room, unable to communicate and worried about my children (17, 15 and 13). I will break it down by areas. I can only speak of my experience but if you are looking for family travel this may not be the spot. Flight-Sunwing and Arrival Times (6:15 am flight arrived hotel 3:45) Delayed 45 minutes (its Canada what can you do). We arrived in La Romana and spent 2.5 hours in the immigration line behind all of our fellow passengers because we had additional paperwork to fill out for our minors. People on our transfer had to wait in the bus for us to come through. They were not happy. We then had about 1 hour and 45 minute drive to the hotel with 4 to 5 stops. Once we arrived at the hotel (after the 3:00 pm check-in) we waited about 40 minutes in line. Our room was not ready. They asked us to come back in 45 minutes. We came back and got one of our two rooms. Two hours later we got the second room. *Tip* Do not let them pull you out of line to fill out extra paperwork if you have children with you. Either ask for it from Sunwing or stay in line to fill it out. Beach-Pool Beach-beautiful absolutely our favourite part. Pool at Hamaca Garden with swim up bar better than the one on the beach side. Mostly clean. Towels are $20 US but keep the receipt in your safe. They will not tell you but you get cards to turn into the towel guy. You only get your money back with the return of the cards and the receipt at the end of your trip. Lots of people out that money. Service No one spoke English at all. I have a seafood allergy and a child who is vegetarian. This made everything with food very difficult. Any questions or requests could not be responded to and the staff seemed rude and uninterested because of this. The only thing they could appropriately communicate was that they liked our daughters (super creepy). One bartender gave our 15 year old a “special” drink. They tried to offer both the girls alcohol. We were told untruths many times in order to get “rid” of us because they could not understand or accommodate us. Absolutely disappointing! We would have been more vocal but it hardly seemed worth it. Accommodations-Housekeeping Rooms were large in size. They were moldy and the doors were falling apart. My husband had to tighten the bathroom door handle with nail clippers. Toilet in our room ran and we had hot water but our friends (who upgraded for 350 US dollars) had no hot water and flooding in their room. They upgraded because their first room had a cracked toilet and blood stained walls. Elevator is old and there were several power outages every day so there were a few times people were stuck in them. Main bathrooms did not have flushing toilets and the hallways felt like an asylum. The resort is very old and smelly. Bring air freshener with you. I do have to say that Andrea our maid was sweet and did the best she could with what she had to work with. Food/Beverages It was okay. Kids liked the snack bar. Beer was fine but the wine was not very good and when I ordered white I always got red. Cats and Dogs do hang around the buffet so beware. Italian was fine as an a la carte but service was awful. Mexican was great food and awesome guacamole but service was blah. Bartenders at the Beach bars were not too bad. Mr. Rogers’s bartenders get thumbs down. The best one was definitely at the swim up bar. Entertainment Hearts in the right place for sure but all instruction in French or Spanish and even Russian but no English and the games were boring. There was only one girl that I liked and she always tried to be fun. WIFI is not clear on how to get it but it’s by the pool for one hour a day and super slow. Excursion to La Hacienda My boy who is very tall was not able to do the zip line which meant I didn’t either. He was super upset. I asked before we booked if there was a weight restriction and they said no. He was so disappointed and also missed out on the horseback riding. We were told it was 1 hour 20 minutes away. It took 3 hours after all of the pickups and 2 and half back to the hotel. I will be sending something to Sunwing about this. We also went down the beach a little ways and had a beer. The restaurant tried to charge us $50 US dollars for 4 drinks. We did go to Juan Dolio beach and that was okay but everyone everywhere wants money from you. Just say no thank you. they will usually go away. Overall, very disappointed! This was our first vacation in Dominican. Not sure we would ever go back. Sunwing should really think about their partnership with the Be Live Hamaca. Normally love and trust Sunwing did not love Be Live!

We were so excited about our vacation only to have our excitement quickly squashed. Upon arrival, it took 2 1/2 hours to receive attention at the front desk as there were a multitude of unsatisfied vacationers complaining in front of us. The problem? They overbooked their beach side (the 4 star) and were placing guests in their garden side (3 star cough cough) We too were told they would have to place us there. It was horrendous! The room was disgusting! Broken front door, no light bulbs in the light fixtures, broken toilet, crickets under our bed, the mini fridge was corroded and you could see through it to the inside. Cobwebs everywhere. The beds were broken and extremely outdated and uncomfortable. The pillows were shredded sheets shoved inside a pillow case. Dark, dingy, uninviting and just gross! Front desk personnel and "guest services were rude, unhelpful and simply chose to ignore the customers. Every person we met had the same problem. On a plus side for us, we did finally receive service (only after literally hunting down a manager) We were ready to return to airport and figure out a way home. Many people were forced to stay in the sub standard accommodations. The food was Good, however service was not. We were constantly being pushed to buy things, they don't take no for an answer. Snack bar was fries, burgers and hot dogs...everyday. Housekeeping was minimal, basic half assed. The same dirty drink glasses were put back on our bathroom counters. The lobby is uninviting and drab. You had to pay daily for use of your room safe and $20 deposit per person for use of towels! The resort is right beside the town and did not feel safe. You have to cross a road to get to the buffet. It was busy and scary. Constant road of motorcycles, cars beeping their horns and a bar adjacent to the resort that blasts music all day and into the night until 430 am. We were approached by security personnel for cigarettes. They did put on a nice new years eve. Because of their sketchy booking practices (read other reviews, it appears to happen consistently) I would not return to this property. I am grateful for the service received by the room manager but also believe it was only because of my persistence. Think twice before booking this resort.

The grounds were well maintained and the staff very friendly. The beach was gorgeous and very busy. The room was well used so some updates would be nice. Overall a good vacation that I would recommend to my friends and family