The grounds of the resort are beautiful and the entertainment is top notch. For some reason is says I’m reviewing Hideaway but we were at the Punta Cana Diamond Club. Tried to get connecting rooms - no luck. Reserved rooms ahead of time - not honored. Our daughter has a shellfish allergy and it was a very difficult experience for her. We informed the resort of her life threatening allergies and on the second day we found a shrimp tail in the children’s pasta. We had a good response from the staff to help accommodate her need to use take out containers and eat in her room. On a few occasions we were stopped and questioned about using take out containers. The beach has beautiful sand but the water is not turquoise - it is kinda like swimming in an Ontario lake. The pools are super warm and both my kids got ear infections after a few days. Being ear drops because they are 35USD at the shop at the resort. The water park at Splash was a lot of fun.

We loved the resort and the pools and beach. No complaints there but unfortunately the food was not good. No salad in 2 weeks. I was sick on a few occasions which was not good as I spent this time in the room. We will not be back again. We complained to management and the did nothing. Many people were sick. Had trouble booking a la cartes as they were full trying to book online. I coul go on and on. This resort is not a 5 star. I’d give it a 2.

Hubby and myself: both Seniors, recently spent 2 wks here. We booked thru Trip Central, Forest. Ont,; agent Karen G. Our third floor corner room had 2 balconies with ocean view and pool views. Our butler Laura was exceptional : helpful and prompt with our requests. All staff: friendly and hardworking. We enjoyed the following restaurants there: Dorado, Zen, Jade, Hunter Steakhouse and Grazie Italian Weather was stellar! Thanks Karen for arranging this marvellous trip!

The good - clean, wonderful mattress and room, superb bar service, lovely beach. The happy greeting every morning from coffee lady in hideaway. Breakfast at Dorado The desserts And the rest - - - 60 mins wait at airport for nobody missing. 60 minute drive in horrendous traffic. Nobody to show us to our building in the dark in spite of paying diamond club. Butler - supposedly our "man friday" was like a ghost at the end of the phone. But turned up when we were leaving - of course. Abominable food at restaurants. Hostess at Mexicana shouted at us for not sitting in the corner as she wanted. Two disgusting, inedible meals at Dorado. Two others at Hunter but too dark to see food. Stick to the buffet - at least you can see what you are eating. Final crowning glory - sick now since Friday morning and 4 hours in emergency last night Advice if you really are set on going - go Hideaway and steer well away from Diamond and Restaurants.

Just got back from this resort have stayed here three times in past years. First time great Dennis the best Butler you could have attentive. Second time it was due to Air Canada strike ruined plans to Europe we settled for what we knew. Stay was ok but food appeared on repeat service gone down and noted weekend was packed with as per staff “family and guests from the area” and the resort turned into massive party. The rooms clean never an issue with that. I slipped in water outside the coffee shop injured knee and thought it would be ok limped for the rest of the trip but still have injury to knee. This third time here a last minute trip as we canceled Italy due to flooding and protests we came back to what we knew again had heard the resort had renovations done and better now. Dennis going on leave home still arranged part of stay for us before he left. The food ok again but we got sick last day diarrhea and vomiting gonna say it was probably the salad we did eat that and I don’t normally as I advised by friends that salad washed in regular water but you can’t brush your teeth with it?? Been sick for three days now had to miss work and also fell outside the same coffee shop due to water again same knee in pain again. Reported the incident to Butler he said to go to guest relations but after reading reviews of guest’s that had been injured and the horrible ordeal they had reporting the incident I decided not to go through with it. I was not going to leave the resort pay for cab to hospital when they say not safe to leave resort. I mean marble floors everywhere!! They need a designated person mopping up water outside that shop or a rug. Somebody’s gonna get badly injured there. I seen several people slipping throughout the resort almost hitting the ground. I hope they take this review serious and do something about this risk. The beach wiped out apparently by rough seas just before we got there. I mean it happens they had a break wall in place ocean still beautiful. The amount of non guests walking up off beach and sitting in the diamond club beach area no bracelets getting free drinks and food maybe family and friends?? I noted one security guard on beach one day he walked by never seen any the rest of trip.The amount of merchants trying to sell you everything from massages to hair braids to jewelry and wooden carvings is crazy!! Then you go back to your room and get staff badgering you to book things?? It’s nuts!! I feel it’s not a vacation anymore. The shows usually posted somewhere now it’s word of mouth by staff. Used to have a show every night. That has turned into movie about americas best singers and a pirate movie.There was a heavy rainfall one night took out the front entrance of the Dorado restaurant that was the main restaurant for the hideaway guests where we were but they repaired it over 24 hours!! Impressive!! The pools including swim ups water levels very low below filtration levels. I would say some of the staff make your stay welcome and the sunsets amazing but for the price we paid and that was a last minute deal as we had originally booked to go to Europe again but unfortunately there was flooding and protests so we opted to what we knew again. I suggest if you go here take regular room not in Hyde away area don’t pay for diamond club as its not managed and the Hyde away pool small and packed with guests not managed by staff either. The pool water in all pools is like 38 degrees. I suggest get in the swim up pool to cool off that’s where we went. The room service menu has little food on it and used to be 24 hours at royalton but now until 11 pm..Pay as little as you can for this resort otherwise save your money go somewhere else. We will not go back there,

Especially the girl working (pasta station in Gourmet restaurant : the lady who worked on 20 September for lunch time around 1:00 pm and the lady who worked at bar in the main lobby at 6:30 pm on 20 September 2025) were very unprofessional, hostile. They pretended that they don't not understand me even though i was trying speak to then in Spanish. if they did understand my Spanish i could have spoken in English . . she was not even smiling or pleasant (she has this attitude of : what do you want? . I even felt that i should not eat food from pasta station . I had an amazing time at the hotel, then this these people on the day i was leaving spoiled the hospitality. the girl at the bar was very nasty . she refused to serve me even though i was diamond club member. she treated me as though i was getting a drink free of charge. I can give you more details if you need. I spend 2700C$ for 4 days and this what i get.

Newly renovated rooms are very nicely designed, functional and super clean. The grounds are very well maintained. The restaurants serve a wide variety of tasty food and the bars are really fun. In the Hideaway area, we had a truly fantastic experience with our attendant who took amazing care of our group of friends.

Beautiful resort, great beach, steak house one of the best I’ve had, but that’s where it ends!!! Service is the worst ever experienced anywhere!!! Rude and unwelcoming!!! Couldn’t believe it, and those with me felt the same!! Even with tips in hand, if you can believe that!! Would not recommend this place to anyone!! Really to bad, since such a beautiful resort. Butler service was a joke and waste of money!! Butler didn’t respond back once for almost 1-1/2 days, others with same butler service said the same!!!

Rooms were ok, did not refill room fridge, had to ask for water each day. room food service was ok at best. Getting a drink at most bars took way too long even though we tipped every time. Not enough bar tenders and they were not interested in serving people. Damn lazy in my opinion.

We had a great time at the Hideaway. Rooms were great, clean and in good order. The food and staff ere also excellent. Shout out to Chris,Salomon and TJ in entertainment. Teo and Kelly great in guest services. We will be back!

never had such bad food at almost all the restaurants We have been to several resorts in the area and this is bad . Chicken was like pucks totally unchewable if you leave the adult pool area kids are everywhere .

The hotel itself was lovely. We did however pay for the "Diamond Club" option and wasn't overly impressed with it's services. We were on the third floor with no elevator so lots of exercise going up and down which wasn't too bad but something to consider. A room with the swim out option would be ideal if and when we visit next. Our "room attendant" Victor was wonderful and did an excellent job each day of our stay at the resort, thank you Victor! Even though with the Diamond Club we did have trouble getting a beach/lounge chair on a few days. Unless you get up extra early and put your towel and book on a chair you may not get one :( No complaints about the food, lots of options for everyone at the buffet and room service was great! Yurico who provided beach service was wonderful, big shout out to him! Don't forget to bring EXTRA sunscreen and snacks for your room as paying for these items at the hotel shops costs 4 times the price back home. Don't wear any jewelry or sunglasses in the ocean, it can be rough and take those items from you quickly ;) All and all a very nice stay and yes, we would return. We paid an AWFUL lot for the week of December 27th so maybe another time of the year when it is less costly. One more thing I will add is that the waterpark with fun slides for the kids is located across the street at the Royalton Splash. You can easily walk there, no need to take the tram, very fast and you can check out the iguanas and neat birds on the walk over. Thanks to Omar our butler for recommending that. The Punta Cana airport was a gong show departing. Might be worth an upgrade Elite or Club whatever it is to avoid standing in line for what felt like forever checking your bags. Then another line up and another one after that before you get to your gate. The departure experience at the airport really took away from the lovely holiday.

I strongly wouldn’t recommend this resort, the staff was friendly, except for the maid staff and mini bar staff who were horrible The entertainment was boring It was very hard to reserve the restaurants so we basically had to eat at the buffet restaurant and thank goodness the food was good So it wasn’t worth the money that we spent so on a scale of one to ten I give it a 2

Overall the resort is good....we found that some staff seemed to be complacent and not really interested. The Hideaway pool staff were very good. Always attenuative. Food at the buffet was very good and plentiful. A la carts were good and there was rarely a line. We have been to other Roylton resorts and will continue to use them again.

The hotel grounds were ok The rooms at Hideaway are an issue - patio doors are hard to open - bathroom area is ridiculously small not even enough room to put a toiletry bag down for one person let alone two The wardrobes will cut your finger off if you open it to quickly Some of the restaurants were closed due to renovations but I guess that has to happen at some point The service was appalling in my opinion - we were hideaway and diamond club Rarely did we get offered a drink and had to go to the bar every time We stayed diamond club a few years back at this resort and the servers came around constantly asking if you would like a drink or some food - it was excellent - it is NOT the case now You have to go and get everything regardless of the level of vacation you have purchased Many others were not diamond club in hideaway and there experience was exactly the same as ours but for less money The butler did nothing - made a couple of reservations and to be honest he got those wrong on several occasions

Probably the best resort I have stayed in, and I have stayed in quite a few all-inclusives. The people were super friendly, whether at the bar, restaurants, or the buffet. The Jade restaurant, along with the Dorado were our favorites. The Teppenyaki Japanese was also excellent, and the buffet had a wide and varied choices that were delicious. But in the end, it's the people that are always smiling and going the extra distance to ensure you are enjoying your vacay. We mostly spent the time doing R&R around the pool and beach. We did not take any excursions this time, as we've been to Punta Cana and "been there-done that". But this was the best ! Special thanks to a few of the many people we met : Juan & Greisy @ the pool bar, Jenniffer and Sylvia at the Hideaway reception, and Sugeidy at the Dorado restaurant. You all made our vacay the best ever. Thank you so much for everything ! Special mention to Fernanda the cat, who was always checking up to make sure we were happy and well. I highly recommend this resort for those looking for wonderful people, great food, and clean & comfortable resort. Impeccable.

Well kept grounds, great service in the Hideaway section, very friendly staff. Special shout out for excellent service to Oscar in the Dorado restaurant, Estrella at the Hideaway pool and Esthela our housekeeper

Overall the trip was good. Went for rest and relaxation. Did not go for the entertainment. Had an excellent week for weather. Food quality in some locations were excellent , some were only good. The only downfall was the music by the pool was too loud. Place was very clean overall.

I found the manager and owner to be rude due to an incident that happened to me where a piece of the roof came within inches of hitting me in the head and the manager and owner didn’t care and wouldn’t compensate me for it like not giving me a gift certificate cause it caused me to have a major anxiety attack, the staff was wonderful and so was the food, the entertainment was not great

The Hideaway was a beautiful resort. It is part of a larger family complex , so you will see children. We loved that it was a compact, very walkable resort, no need for golf carts to get anywhere. The beach is gorgeous and the Dorado Restaurant gives an ocean front view, fabulous ambience. We had a swim up room right by the Hideaway pool and enjoyed swimming in our own semi-private area. The rooms are very nice and kept very clean. There is a Hideaway lounge that has snacks all day long and where you can get a coffee or tea or alcoholic beverage. We were very happy with the service there, from our butler Nelio. He was inobtrusive, but always checking to see if he could help with anything. He booked restaurants and spa visits for us. Not so pleased with Sunwing, but that seems to be a common story these days.

My wife and I as well as two other couples spent a week at Hideaway Diamond Club February 2023. We have been to this Royalton on two previous occasions with our children (2017 & 2018). We returned because we really enjoyed the previous visits. This time we stayed at Hideaway as we were travelling without children. Overall the trip was great. There were a few changes since last there. Notably, the beach beds are now only available for a fee. Also, the Hideaway section of the beach had some significant erosion due to prior storms. This was not an issue for us as we spent our days at the Diamond Club beach section. Jose Luis, Yovanni and Darby at the bar there were excellent. We were also able to quite easily get 6 beach chairs together each day at mid morning, which is great. We are more beach people than pool people, so spent little time at the pool. When we did, it was at the Hideaway pool late in the day. Ozuna, the bartender at the bar there was great. We really enjoy the relatively small size of the resort, and it has everything a large resort has. We made one trip to the water park at Splash which was very fun. We also walked the beach to Royalton Bavaro one day to enjoy the Lazy River and some drinks which was also nice. One of the best things about this resort is that all of the staff were always smiling and seem genuinely happy. Our room was fine. I would say typical of such a resort. Housekeeper Diocelina was very helpful and always happy to work around our schedule. Overall, we had no real complaints. Food was good. Made it into Zen once and Hunter twice. Thanks to our Butler Carolina for looking after all our needs. We had breakfast most days at Dorado where Edwin, Euri and Damari did a great job. We did Yoga each morning outside, which was quite nice. Victor, Mirtha and David were excellent instructors and it was a great way to start the day. We took in a show at the theatre most nights which was actually quite good. We did attend the Superbowl party there which was less than good due to technical difficulties with the program feed. However, we did not pay for it, and I am not a big fan, so it was didn't bother us too much. In closing, there were some small differences from previous visits, but everything we asked for was addressed. I find it a very good resort, with great staff and an overall would give it 5 stars.

Initially my wife and I were preparing ourselves for average food and average service as the resort is quite large. BUT, since we arrived on Feb 23 and returned on Feb 30 we were both truly amazed and impressed at how well the establishment is run. The food was incredible. The staff were always friendly and extremely helpful. Not to mention it seemed like 3 staff members for every guest. We would HIGHLY recommend this resort to anybody me! Just wish we would have stayed longer!

Hideaway is exactly as it is titled, a small enclave in a family resort. You have 1 restaurant and small beach area that is adult only otherwise you are sharing the resort with families with children. All restaurants, shows and common areas are shared with families. If you are going on a holiday to share your space with all adults, this is not the resort for you. Adults have a small pool that is not big enough to accommodate the people in the adults only section. Redeeming quality of this resort are the workers. They are fabulous and work very hard.

We stayed at the Royalton as a family of four with two kids ages 6 and 13. Overall our experience was wonderful from the moment of check-in to checkout. We stayed in a 1 bedroom diamond club room with swimout which was the best decision. Having the convenience of the swimout was a wonderful addition allowing us to spend more time together. Food, restaurants, service and shows were all great and catered to all ages. From a COVID perspective, not really any measures in place anymore but we felt safe. The resort was well maintained and staff were friendly and very accommodating.

From the minute we stepped off the bus at the resort on Sunday we were made to feel unwelcome. Our room category was Hideaway Diamond Club Butler Suite. We went to the check in desk and were told - you're Hideaway, they pointed to a group of buildings and we were told we had to go there and had to find it on our own. Once we found the other check in desk we were told to help ourselves to drinks and snacks in the other room while they got our paperwork ready, there were no employees in the other room so we got our own drinks and then employees came in and told us we couldn't get our own drinks. We were introduced to our butler Fluery but our room wasn't ready so he took us to the buffet for lunch. We went to the Hideaway pool until our room was ready at 3pm - always lots of chairs around the pool and Greisy provided excellent service at the pool bar and around the pool all week. Fleury showed us to our room we exchanged contact information for What's App and we really didn't see Fleury again for the next 5 days. We were never offered a tour of the resort. Fleury did nothing to make us feel welcome and getting him to help with anything was a fight and we did not request anything extravagant or crazy. We had no bathrobes in our room and I had to ask for them 4 times - his response was always - are you sure they are not in your room? Once we finally got our robes they were not the upgraded robes that we were supposed to have. Our room included upgrade mini bar and I couldn't even get them to fill it with bottled water and diet Pepsi. I had to keep refilling it myself from the Hideaway Lounge. I had What's App confirmation of our dinner reservations from Fleury but when we got to dinner on 2 of the 3 nights they had no record of our reservation. Both restaurants said the same thing -'thats Fleury - he always does that'. He never came and picked up our bags for our return flight. He never checked in to see if we needed anything. I've been to other resorts some Royalton - with butler service and they check in once a day just to see if everything is okay - that did not happen here. Everyone with Fleury for a butler had the same complaints. Our room came with a bottle of alcohol - it took 5 days and a complaint to our Sunwing rep to finally get it 1.5 days before we left. Turndown service was included in our room category and never happened once and we did not have the do not disturb sign up. Escort to dinner was never offered, cold towels at the pool were non-existent. The service in the restaurants wasn't much better - with the exception of Edwin in the Mexican restaurant and a woman in the outside section of the breakfast buffet it was almost impossible to even have someone fill your water glass. The entertainment staff around the pool made it clear they didnt like thier jobs, needed tips but didn't do anything to earn them. There was lots to do at the resort or you could sit and relax but for the extra we paid for Diamond club Hideway it was a complete waste of our money.

The Royalton Punta Cana is a beautiful resort with a great location. The beach is stunning, the rooms are clean and the food is very good. We enjoyed the variety of eating at 8 different restaurants during our stay. Overall, the service was fair to good. It is a bit deceiving to think the Hideaway is a separate resort for adults only, because it is located within the Royalton family area. It does have a separate beach area, small pool and one restaurant that is designated for Hideaway guests only. The Hideaway pool plays very loud music for most of the day and was always crowded during our stay. I would not recommend this resort for those really looking for an adult only experience or a quiet resort. We found quiet areas at the Hideaway section of the beach and the Diamond club pool at Splash. There are limited chairs available at the Hideaway pool and beach and guests were waking up very early (4 - 5am) to claim a spot.

Beach: not Cuba but good. Food: good but not the variety you encounter at large resorts. Rooms: standard, good but at 4 stars resorts we had jacuzzi in the bathroom or on the balcony, here just a shower. The most annoying part was watching weddings, I mean people eating and dancing in the main plaza 8-11pm or by the pool (3 weddings in a week). In the rest of the days the same area is used for shows or just a nice outdoor Disco. Annoying! THIS CAN BE FIXED I do not watch TV in vacation but in the evening before dinner I opened it for news and some Latin music. It was frustrating to see the network buffering, loosing signal, flickering image, etc. This is not acceptable in a 5* resort. IT CAN BE FIXED No lounges available at the beach or at the swimming pool, just talk to the beach guy or the pool guy and they take the towels of some lounges hold by people for hours. Overall I enjoyed my vacation, staff professional and friendly with minimal exceptions. They did not ask but I have to mention the people from which we received an exceptional service: Jose at the beach bar, Ozuna at the pool bar and Sadeica at the main bar that - Thank You. Have I been in better places in same price range? Yes. Do I recommend this resort? Yes (already done so). Do I go back? Probably yes, if the price is right.

The resort is beautiful and super clean. The staff are friendly and always willing and ready to accommodate. The rooms are great and housekeeping did a great job. The fridge was always full of water, soda and beer. Lots of clean towels daily. The food was excellent and a great selection. We spent every day at the beach and the service was awesome. Beach bartenders and servers were the best. Staff wore masks and most of the guests did in public areas. Once seated at dining tables we removed our masks. Restaurants recorded names and room #s when entering. Covid test done on site prior to returning to Canada and results emailed to us the night prior to leaving. We would definitely go back to this resort. They always had masks on.

This was our 3rd time to Punta Cana and our first stay at a Royalton. Check in was smooth, our room was clean and quiet. The beach is beautiful and the pools were refreshing. Foodvwas delicious. The only negatives were a few little things that with a little attention, could easily be fixed. There needs to be management overseeing things, ensuring that bathrooms are stocked with toilet paper, that bars are fully stocked so guests can have the drinks of their choice. Hot water for tea served in a stainless steel pot, rather than servers pouring hot water in a cup and adding the milk. Replace their acrylic glassware. They're cracked and foggy...worn out. This resort needs to step up a little to continue to be a luxury resort.

Overall, a great experience. Good food, friendly staff, and peaceful. Beautiful beach, I felt very safe which was important and I really enjoyed the entertainment. The adults only areas including the pool was in small sections. But that being said, fantastic trip and resort.

Facilities services food all excelent staff and service friendly and helpful. Room was nice view not the greatest.food and drinks plentiful lots of choices staff all friendly and helpful. Beach was clean and beautiful

The Hideaway at Royalton in Punta Cana was everything that we expected from a Royalton resort. From first rate service, great food and extremely comfortable accommodation, our week away from home was first class. An added bonus was that we also had privileges at Grand Memories Splashworks as well as the Royalton Bavaro. A special thank you to Luis at the Dorado restaurant as well as providing beach service in the afternoon. He made a wonderful week that much more special. Some of the nightly entertainment could have been better, but overall, a terrific resort.

The resort was clean, well laid out, friendly staff, decent food, nice beach and pools. Our particular room was on the first floor with a balcony and very small space between the service road and our balcony. Inside the room was spacious, bed was comfortable and the bathroom was a bit small but adequate. We have stayed in many places with nicer views. The major problem with this resort is the term and interpretation that this is an adults only. It definitely is not when you consider that kids are roaming in all parts of the resort other that a small noisy pool within 20 feet to the other pools and one restaurant and one terrible lit bar in the corner. No one was at this bar maybe due to very little seating and the location in the beach. Sand in heals don’t mix. On many occasions the small area on the beach for adults only where occupied by many families and couples that were constantly being kicked out. A large sign stated this area of designation may help. There are many other minor issues with noise but overall this was not a relaxing holiday. I would not recommend this hotel to my friends.

Here are some of the things we noticed this time around. No more meals on 4 hour flight. Seats no longer recline, no movie, only one sunwing rep on plane. Not a sun wing plane. This was the same there and back. Elite plus passengers not boarded first. Same on the way home. Adults only flight option would be a great idea and I feel people would pay extra for this service. At least group the kids together. Had to take a shuttle to another terminal in Toronto, flight take off delay over an hour, flight return delayed for an hour, Over 10 children under the age of 5 on this flight both ways, had to wait over 3 hours for luggage to get to room, finally After asking repeatedly and being told it was on its way, I walked to the very front of the resort and got The bags myself, resort is a 4 star, everything is dated, hideaway beach too small, lack of entertainment in hideaway section, had to wait to be seated in empty restaurants, Butler only booked places to eat, 1/2 of the things it mentioned when we booked did not happen with butler, Butler in Jamaica royalton was a true Butler, beach and staff were great. No $100 voucher towards hotel stay night prior to leaving as there has been in the past. smell of burnt food filled the cabin on the way home, flight attendants speak Ukrainian or something in front of guests both there and back. The resort was not built to be a royalton. Much like the white sands in Jamaica. Where the blue water in Jamaica and the bravaro are. This means the layout is much better as far as hideaway and diamond club are concerned. I have never written a bad review in the past. With that said I felt the need this time around.

This resort was very close to the reviews as well as the photos. Rooms were clean food was good and the hideaway offered all we needed. They even got us chocolate covered strawberries when asked. Very enjoyable time.

I recently spent the holidays at the Hideaway with my daughter and for the most part it was wonderful. The Hideaway is an adult boutique hotel within the Royalton (which is not adult). It comprises a couple of buildings surrounding the adult pool with pool bar. In order to get to the beach (Hideaway has its own section with Beach bar) and to the adult only Dorado restaurant, you will be walking through the Royalton where there are kids. All other amenities (a la cartes, main buffet, main lobby bar, theatre, etc.) are at the Royalton so if you want a strictly adult hotel, this might not be for you. That being said, the Hideaway is definitely a beautiful hotel with an upscale experience and in my opinion is highly recommended. Pros: - Adult pool was bigger than pictured and service, particularly by Dolores and those who made sure you had your towels and mats, was excellent. Always some sort of entertainment and fitness classes provided by the vibe team and one day a sax player serenaded us with beautiful music. Christmas Eve featured a spectacular vocalist. The weekend was exceptionally busy (i.e. get your seats very early). - Front desk was superb, particularly Luz and Stephanie who provided excellent personal service to us and ensured our needs were met. - The Dorado restaurant provided such excellent, personal service at dinnertime (both the hostesses and the servers), great atmosphere overlooking the beach, and the food was so good that we ate most of our dinners there. The Christmas Gala menu was noteworthy (no extra charge for Hideaway guests) . Salmon and the steaks (which I preferred to those at Hunters) and my daughter’s sea bass were exceptional. - Beach was eroded (through no fault of the hotel). This being said the Hideaway portion had their guests packed in like sardines. We spent most of our days at the pool and took long beautiful walks on the stunning beach every day. - The Hideaway lounge provided an incredible spread of food, coffee and alcoholic drinks from morning to night. As our first breakfast at the Dorado took a little too long, and we were ok without a full breakfast, we had ours at the Lounge every day (smoked salmon, cream cheese, croissants, etc) – excellent feature. Same coffee machine as the Royalton coffee shop. - Theatre at the Royalton was 2 level, air conditioned and enclosed. Aside from some of the broken seats, several shows were beyond anything I’ve seen at any 5 star in terms of the production – Michael Jackson, Lion King and the Christmas Retro Rock Show (which replaced the Madonna show ) were excellent. More nightly entertainment in centre of complex. - Grounds are stunning and the entire complex is easy and quick to get around. Cons: - Not sure what the role of the concierge is. We did have one reservation made at Hunters (which we appreciated as we did not have a butler|) but aside from that, simple requests and promises were not respected and their objective seemed to be to lure you to a VIP breakfast to learn about other properties. They were hardly around in Building 2, and look bored when they were. Better to deal with the front desk. - Room we had was beautiful with a view to die for (of the swimup pool area, the adult pool and the beach). However, as has others have stated, the 3 drawer storage space is not adequate. We asked for more hangers and hung up what we could. This problem could be solved – there is definitely room to bring in a bank of much needed drawers next to the dresser. Not everyone wants to live out of a suitcase in what’s supposed to be a home away from home. A night light in the bathroom area is also highly recommended. - If noise bothers you stay away from a room near the common stairwell as it’s particularly noisy. Housekeeping was exceptional (though turn down service at night needs more consistency) but should be asked to keep voices down when screaming directions back and forth in the mornings. Doors also slam so bring ear plugs. And guests please be considerate of your neighbours, particularly late at night as walls are paper thin. - Be prepared to wait to get into Royalton a la cartes. I would rather have the abililty to make reservations myself (not all of us are prepared to pay extra for Diamond Club for a butler nor should it be necessary). Ate at Hunters and Jade and although the food wasn’t bad, we felt like a number. There was a 20 minute wait at Grazie one night. As it appeared to be mostly empty we didn’t bother and went back to Dorado. - Service at the buffets was atrocious. Had lunch at Grazie twice – first time offerings weren’t bad, but underwhelmed the next time. Service for drink orders or clearing your plates was practically non-existent. Ate remainder of lunches at main buffet with excellent offerings. However, the service inside was horrible – found it better if you were seated outside which was much brighter during the day anyway ( the inside tends to be very dim considering this is supposed to be a tropical resort). - I would have liked some sort of bar area dedicated to Hideaway guests (aside from the pool bar where the layout was not really conducive to meeting others, especially at night). Not sure if this would be achievable due to space constraints but would have been nice to have area to socialize other than the very small "grab and go" lounge area. All in all a great vacation, beautiful pics and memories and highly recommended! 

The location and the grounds were great. The food was good but not great for a 5 star with the exeption of the hideaway restaurant Dorado. The Diamond club is not worth paying for. The rooms are nice but not luxurious has advertized. We would return if we get a deal because we found it was overpriced for what was offered.

The Staff Starting with Hector, our great butler, down to the guest services staff and waiters, everyone was always smiling, pleasant and eager to please. Thanks to guest services for obtaining medicine for me from a local pharmacy. Room We had booked a swim-up room, which was one on the main attractions of this resort. Stepping down from our deck into the pool and going for a morning swim before breakfast, was a lovely experience. The rooms have normal size hotel closets and a dresser with only 3 small drawers. This means that many items will have to remain in one's suitcase for the duration of the stay. Food Hector made reservations for us at a number of restaurant, where food was consistently excellent. The Steakhouse was number 1 for me, while others in our group preferred the Dorado or the Japanese restaurant. A number of lounges spread throughout the resort served great snacks throughout the day. The bar near the sports centre was our favorite. They served a health drink daily from 7 - 10 am, followed by a special of the day together with all other drinks. Beach / Watersports The beach was nice, but showed strong signs of erosion, especially near the sports centre. The resort is trying to protect its property with sandbags, but may eventually have to build a wall to hold on to its beach. - Unfortunately, we only managed to get a sailboat once during the week, due to weather concerns or the absence of the mandatory rescue boat. Negatives: 7 of our group of 10 came down with an intestinal illness, which lasted between 1 and 4 days. We heard from others that we were not the only guests who got sick.

There are many pros to this resort that are well worth mentioning. First, the staff are professional, friendly and very willing to ensure you are enjoying your stay. Second it the Dorado restaurant which had wonderful food and service.Lastly the hotel grounds are wonderful and well maintained.The cons is the hideaway pool is far too small for the number of people and is often too noisy for a adult only resort. Sadly, the hideaway section of the beach was narrow and loungers were inches apart and overcrowded. If you are wanting a quiet adult only resort this is not a good choice.

4.5 The Royalton Punta Cana resort was a fabulous experience. The food was great (except maybe the Jade Asian restaurant - pretty “meh”) and the Hideaway adults-only section was a great choice. The Dorado restaurant, exclusive to Hideaway guests, was great at breakfast, lunch, AND dinner, and has the best view of any restaurant. The snack and drink bar in the Hideaway lounge was a brilliant touch and we used it more than we thought we would. The grounds were beautiful, the beach was great, snd the staff were helpful and friendly. We felt that the resort was of exceptional value. Here’s what would have made my vacation a perfect 5 out of 5: -We were initially put into a room with two queen beds. My wife and I were there for our 10-year anniversary and we had wanted a king. They weren’t able to accommodate until the 3rd day. -when we finally switched rooms we were brought to the room next to the Hideaway lounge, so it tended to be quite noisy. Something on the fan needed to be tightened up as it was creamy. The king bed had a significant dip in the middle and didn’t feel great on my back at all. -every time a room door closes, it’s so loud that it echoes down the entire hallway. It woke me up numerous times. Maybe consider something to soften the door jamb. All in all a fantastic experience, and it wouldn’t have taken much to make it even better. We will most likely return!

The resort is beautiful, clean, well groomed and conveniently laid out. However, there are some areas that need attention....the Hideaway. This may be an adults only section of the resort but once you leave the fenced and gated area you are in a full kids zone. Unfortunately, the pool and area are very closed in and you do not have the beautiful views of the ocean or resort. It feels like you are in a fish bowl. The pool is very small for a large number of adults. The bar service was terrible and the alcoholic drinks were awful. Even the cold water bottles were not sealed and had been recapped. I was very disappointed in the concept of adults only. The adults only restaurant was very good but took forever to get waited on and served. This is not a resort I would recommend.

Enjoyed the resort overall. Most of the service was very good. Hotel grounds, bars and Dorado restaurant were great. Loved the Hideaway section lounge. Experienced some issues at check-in, spa appointments and overall communication. Took 5 requests to have a bathroom light and balcony door fixed ! The resort is not a "real" adults only. Children have access to all areas except one restaurant and one bar. Adult only section too in proximity to the non adult area. Loud hallways as an echo can be heard. Shocking amount of garbage outside the resort as driving into and out of the hotel. Diamond Club upgrade NOT worth it !

The Royalton Hideaway in Punta Cana is definitely NOT a luxurious resort and you should not expect it to be. The services and substandard. Arriving at he hotel was disappointing from the moment we arrived. We were told to follow this person who did not explain where and how far the check-in was from the lobby of the hotel. One of the reception person at the hideaway check-in took our passports to another room and I was livid. Our passports should never be out of our sights. NO one spoke enough English to understand what we asked and looked perplexed and confused 99% of the time. No orientation was given as to the amenities available to the hideaway guests or services available. I complained the next day at the front lobby and asked to speak to the manager of the hotel. No one contacted me. A person came to our room saying we will meet withe the manager at 9:00 am the next day and then have a breakfast at the VIP lounge. So we went the next day only to find out that he wanted to sell us a timeshare. We then became extremely upset and annoyed and spoke to someone who was supposed to be a manager of some sort. He said that he is going to call us but nothing. I then wrote a detailed email to the manage and director and got a response the same day. met with them the next day and they agreed that we were not given the services as expected and offered us free massages. The grounds were extremely nice but the rooms were not. The bathrooms are small and the sink does not flow well, the toilet plugs easily. The bathroom floods easily if you do not aim the shower towards the wall. I would not recommend this resort if you are looking for a luxurious or upscale vacation. I would compare it to your average resort 3.5* to maybe a 4* but nothing more. Safeena

The hotel's service was great. They had food available anytime along with drinks including specialty coffee. The butler service was exceptional and made things much easier including getting to my room, learning about the property and getting reservations for dinner. The hideaway beach area was great, very quiet with a great view as it is up a bit higher. I do wish that the vendors which patrol the beach did not bother people so much.

The hotel facilities and service was pretty good, in particular our Room and the Gym, food was excellent I want to thank Luis M. For his excellent service at the beach and at the Hideaway’s El Dorado Restaurant

We just visited the resort for our anniversary The resort is beautiful and clean. The staff was amazing, we had Nelio as our butler he always made sure we were doing ok! Dolores and Juan at the hideaway bar were so much fun! The evening entertainment was amazing every night! We did find getting a beach chair or a poolside lounger with an umbrella a challenge! We would visit again!

My girlfriend and I took this 7 day vacation in late Feb 2019 and we thoroughly enjoyed ourselves. The hideaway is like a boutique hotel inside a resort. Amazing staff, especially the Hideaway beach concierge Francisco and hideaway beach server Leo who both made our trip extra special. They both met us with a smile each morning and took care of us all day making sure we had great spots on the beach and bottomless cold drinks all day (which she makes herself..you have to try her Mojito!). Food is great, beach is even better. The hotel rooms and grounds are all meticulously kept. The Dorado restaurant is a great spot only for hideaway guests with very fast and friendly service at all times of day. We would recommend 5/5 and would consider staying here again in the future. The on resort shows and vibe team were alot of fun and the live music at night was great to listen and dance to at night. Its a short drive from the airport which was a bonus.

My husband and I plan to return to the Royalton Hideaway after spending a wonderful week at this resort..We loved that everything was easily assessable and close by to the beach,swimming pool and restaurants.The rooms although not huge were clean,and efficient with very comfortable beds.Bathrooms on the small side. The restaurants were excellent with terrific service.The grounds were beautiful and above all the people working at the Royalton Hideaway were friendly,helpful and caring. Beaches are the best ..miles and miles of easy walking. The only downside to the resort like all others is the fact that we had to get up at a ridiculous hour to save a beach palapa for the day.There needs to be more availablility or a different and fair system.

It is a very nice resort. The adult's only section is a little small especially the beach area which they were working on while we were there. Juan, Delores, Domingo and Elibania do a great job at the pool bar. Delores is a great dancer with a tray of drinks balanced on her head. Juan is a fantastic bartender-go Sharks go. The restaurant that is for adults only has a lot to be desired. It's more intended for those that want to sit down for meals and relax for a longer period of time. The two buffets were ok, the main one was much better than the beach one and we mainly went to the main buffet once we realized this. Food was good but the variety was lacking. Room cleaning went down hill as the week progressed and we always left a tip so that wasn't the problem. Towels and toiletry's started to become an endangered spices and had to make special requests. Best example, we were on the beach and Milly (seemed to be the gal tasked with getting comments from guests) approached us and wanted to know how things were going. Told her about the towels and soap and the fact we didn't have a bath mat for the floor. When we returned to our room everything was there. Great job Milly! Next day we return after being on the beach all day, the bath mat is gone and not replaced. All in all it's a good resort (they do try to sell you some sort of time share-not sure exactly what as we wouldn't bite).

Food was decent but lots of choices. Nice clean pools very friendly staff. Liked the fact that our bracelets opened our door so no worries about losing the key. Would have like to maybe have some music at the pool area

Evrey things was great We hope to be back and we love the place very mutch Good food nice service but bad english We eill recommend this hotel to friends Very fiendly staf Pools are great speicaly for children The hideway wss good choose

This a beautiful resort, all fresh and new. Fabulous food, great nightly entertainment and themes, exercise classes and games throughout the day,always something going on. Unfortunately, they didn't have any elevators at any of the buildings just stairs.If any of your clients need elevators, this is not for them. We finally got a room on the 1st floor but with some difficulty. The only elevator was in the main building from 1st floor to 2nd floor. Very good time anyways.

It was perfect. Great room comfort, location on ocean front, excellent staff service and all the food and drink choices you would ever want. Couldn’t think of any negatives. Weather co-operated by raining mostly at night. Loved the bracelet key fob. Never had to worry about carrying a key.

The food at the hotel was very nice. The grounds and rooms were clean. We were not thrilled by the service. When we got to the hotel it took the bellboy over 2.5 hours to send the luggage to our room and we had to call more than 4 times. Our balcony was the only room without any lounge chairs on it. We had a swim up suite so you can imagine how irritating that was. I informed our butler of this and called the front desk multiple times. They said that they'd " get to it" They didn't. My husband ended up grabbing one himself from by the pool area. Why the staff couldn't do this is beyond me. Service : The staff were not helpful and were to the point of being basically rude. It appeared as though unless you were waving tips at them constantly for doing basic things they couldn't be bothered. Our maid was friendly and pleasant and other than her the bar fridge guy was the only pleasant person to help us. When we ordered room service the first day we asked if there was coffee that could be delivered. The room service guy pointed at the coffee maker on our table and said " You can make it yourself." It turns out guess what? They actually have coffee in room service that they'll deliver. Room Service : This was a great feature because you could order it from your tv which was great and decide when you wanted it. We like to bring insulated water bottles on vacation because then we can get the bartenders to fill them up with our alcohol of choice so as not to have to keep running back and forth to the bar. I noticed that when myself or my husband would do this the bartenders filled them up minimally. My husband remarked that he believed they did this so that we'd have to keep coming back constantly and thus leaving a tip. Please note: My husband and I do tip generously. Butler Service: I really really really do NOT recommend paying extra for this service. Our butler showed up the first day and informed us he was there to " be at our beck and call". We are not people that take unfair advantage of this. Two couples from Canada we met there said that they noticed (they also had a butler) that the butlers kept making the small requests we had seem " impossible" or " really hard to acquire in order to make small requests seem like they'd moved mountains when they hadn't. The one time I called to request the lounge chair the butler said they didn't have enough yet every room in our section did. We asked if we could have wine delivered to our room. Our butler said it was impossible unless we wanted to pay for it. That was interesting because our " neighbours" had bottles of champagne and wine delivered to their door daily . Without any fee. Our bar fridge attendant randomly offered us wine without us asking which was great. And without a fee. We tipped him regardless. Our butler told us the hours he was available to help us which was 7 am - 11 pm. Then he randomly told us that another butler was going to take over and give us service. When we went to meet him (the second butler) he informed us that he had " a gift" for us. Well that's always nice. The second butler gave us one travel mug ( I guess we were sharing ) and then proceeded to try and talk us into a BREAKFAST MEETING the next morning. Please Note This : The BREAKFAST MEETING is a scam to sell you basically a TIME SHARE. Do NOT GO TO THIS. I've known about this from reviews I've read. We did NOT go and will never. The people doing this sit at a desk down the hall from your room and basically hassle you to try and get you to go to this. It's very annoying. If I want to buy a time share I'll approach you. It was aggravating to feel pressured our on vacation to waste time in a breakfast while people try and hard sell you. Whatever claims they make, I know from other people that they are false and these people are trained to pressure you with hard sales tactics. We go on vacation to relax, not to be pestered. Swim Up Suite: We absolutely loved our room. We were on the end of the swim up room section and it was awesome. They use walls and plants to give privacy to guests. We would definitely recommend that. Diamond Club: We were in the Diamond Club but the frustration was that they didn't really explain when we arrived what that meant. When we went to the buffet there was a Diamond Club stand separate but no one was ever there. Many couples we met also had complaints about the service. Excursion: We went on the dune buggy excursion. I have done atv , etc excursions in many countries. It was a fun experience but not what we'd hoped it would be. We just basically followed the leader in a long line up and we stopped at road side stands where very very pushy locals tried to aggressively sell us products. One man in a stand basically had his wife wrap up two wooden goblets that I had been simply looking at that he wanted to charge me $60.. US for. I politely declined and then he kept dropping his price and following me to the point where he tried to stop me leaving and grabbed my arm. My husband had to tell him to back off very firmly. The excursion advertised that we would get to swim in a cave which was enticing. What actually happened is that the cave is down a series of very steep steps where you have to jump into the water with rocks jutting out so you have to avoid while everyone in your tour group watches. The area to " swim in" would not have held many people as it seemed to advertise. Not our cup of tea. We spent about 10 minutes at the cave and many people did not participate in that activity. Probably of our large group only 6 people did this in a group of about roughly 40. It felt like the excursion was basically an excuse to take tourists to people peddling their products. Overall it was a decent trip but they really need to improve on their customer service and staff friendliness.