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We stayed at the Grove May 2024 and highly recommend it. We are a family of 5 with a child who has food allergies. Having a kitchen in the room was crucial to our stay. Having a dishwasher and washer & dryer was a big bonus. Our room was very clean, it was modern and very spacious. It comes as advertised. The rooms were either very well insulated or we had no neighbours, we were very surprised how quiet it was in the room. We read a lot of reviews and they all had good and bad things to say but we were pleasantly surprised. The staff at the entrance gate were very polite and courteous, always smiling and happy to see you. Someone came a few times during the week to change the garbage, the only complaint would be that they didn’t empty the bathroom garbage’s (only the kitchen one) but it really wasn’t that big of a deal. We were able to get more coffee, paper towels and toilet paper at the front desk when we ran out. There were always plenty of chairs at the pools, it never seemed crowded. Would definitely go back to the Grove. Thank you to our travel agent, Steve Langstaff for helping us book our stay.
Poorly maintained! Soap dispensers, lamp shades and multiple pieces of furniture broken. Limited body towels, no dish towels, two forks and a single cup available. Black mould throughout. Not ideal :(
Location3/5
Value3/5
FoodN/A
Beach3/5
Rooms1/5
Service3/5
★★★★★Lori -
Verified PurchaserBeautiful resort close to Disney
Grounds were well kept, lots to do on site including 3 warm pools, water park, fishing pier, boat tours, fun zone with mini golf and games. Multiple restaurants on the property. Rooms were well appointed with everything you need for a longer stay. Coffee place open early every day and spa treatments. Sergio checked us in and we had excellent service!!! He met our request for higher floor in building 1 with preferred view of the pools and Lake Austen. Would definitely go back!
Location5/5
Value5/5
Food5/5
Beach5/5
Rooms5/5
Service5/5
★★★★★Eilis -
Verified PurchaserGreat resort!
The resort was amazing! Check in and checkout was easy and painless. The staff were friendly, it had all the amenities, and the rooms were spacious and spotless. The pools were great for the kids, I would absolutely stay here again.
Location5/5
Value5/5
Food5/5
Beach5/5
Rooms5/5
Service5/5
★★★★★Private -
Verified PurchaserAwesome place
The Hotel was beautiful we actually received a room upgrade, the watermark was perfect for my 8 year old granddaughter she loved it, the only down I must say I didn’t really like the pizza Or the buffet breakfast a bit downscaled for such an upscaled hotel like The Grove. I would definitely suggest stepping it up been to Florida often and the buffet breakfasts where I’ve been and the pizza were much better. Overall, pretty exquisite place, would need more shuttle time also, other places I’ve stayed every 15 minutes, the night now came back at 9 or 9:30 when the fireworks start at 9 at Disney not practical. The Resort did not have my reservation when I arrived and graciously offered me an upgrade.
The rooms and structure are new and fresh but when you get SERVICE wrong in this industry , you're done.
Good service is sorely lacking at The Grove. There is little staff around the pools...the activity centre seems to NOT want kids to show up, and if you leave a kids shirt somewhere--forget it. It goes into a lost / found abyss that you cannot access and provides nil chance of you recovering your belongings. How hard is it to get a Lost and Found service wrong !?
There is also NIL recycling at the resort and healthier food options are thin if either of those things are important to you.
Shuttles are also non existent despite punchy resort fees...and only provided to Disney. You are FAR from everything...so if staying put is fine and effectively one resto with proper hours is suffice...you might consider the Grove.
We chose the Grove because of 3 bedroom suites to accommodate whole family. Worked out great, able to cook several meals ourselves.
Would recommend renting a car. Shuttle bus departure times to and from Disney resorts not that convenient. As well used car to get groceries from nearby Target as well to visit other attractions. Another benefit of car was that you parked at level of your floor and had direct entry towards your unit instead of having to wait for elevator.
Grounds of resort beautiful, pools were great. Staff very friendly.
Rooms only cleaned every other day. However kitchen trash picked up every day.
I cannot say enough good things about this resort. The staff is excellent, very friendly and extremely accommodating. The grounds are immaculate and the service is excellent. The pools are plentiful and very clean. Water slides, lazy river, zero entry pool and kids splash park...so much fun! The rooms are large, bright and clean. Also, once inside your room you cannot hear any noise outside or in the halls. Very quiet. We will definitely go back again.
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