Hotel is dated. No chairs at pools. Food was not good. The slides in the kids section were only open for 10 mins everyday. Beach was dirty every morning. Nothing for kids to do at night. I would not stay here again.

It took over 1 hour to check in and we were 2nd in line at 1am. The front desk lady refused to check in my mom in her own room saying that her room was not ready and then changed her mind and said she had to go to a different lobby in another building for someone to check her in. When she got there, they told her the original lady should have checked her in and this is now 2 hours later. Pools are not heated so they are extremely cold. They are all well over 5'7 feet even at the kids waterside by the pirate ship so you need to have a life jacket for them unless they are extremely good swimmers. There are no loungers around the pools and not enough on the beach. If you want a lounger, you must grab one before 715am. The APP to book a la cartes was working however, we were never able to book even right at 8am when the reservation system opened because they were always "full". Rooms are small and always smelled musty. The bathrooms were even smaller! Food was very much the same each day with 1 or 2 dishes that were swapped. During the week, there is no evening entertainment until 930pm so there is nothing to do after dinner until the night show. Weekends they do have live music or some activities starting around 8pm. Bars close really early at 1130 throughout the resort with the exception of 1 bar that I believe closes at 1230. I am not a picky traveller and have gone to places like Cuba and although their food is pretty bad, the resorts and overall experience there is so much better.

Unfortunately the resort was very underwhelming. The resort did not at all look like the pictures. Very outdated. Very overcrowded. Limited food options and cold, when available. Never any pool chairs. Staff were very kind though when they did assist (which was limited, due to overcrowding)

This was my second time at the Grand Oasis Palm in Cancun. Having had a fair amount of experience in the Cancun and the Mayan Riviera all the way to Tulum, I write this review with that experience in mind. While by facilities alone, I would call the Grand Oasis Palm only a three star, there were five star elements to it. The staff at this resort were amazing, going out of their way to make us feel warmly welcomed and saw to any needs we had with the highest level of professionalism. This positive comment applies to all the staff from the beach bar, reception, serving staff and others who worked tirelessly, doing their best to make the vacationing experience as best possible. As for food service, I will only comment on the buffet that had a large selection of well prepared and presented dishes to choose from. The soups were outstanding and the variety of sushi was surprisingly good. The facility is a little weathered overall where it is overdue for renovations. The resort needs a lobby bar. Once the rain pounds, there is only one other day time bar on the Oasis side to get beverages (other than table service at the restaurants). The sports bar is limited in both size and drink selection. The busy beach bar is wonderful, but it definitely needs an additional bartender, or two. I do recommend the Grand Oasis Palm in Cancun as a budget friendly, all inclusive resort but I do see this facility as a three star with five star staff and four star buffet, therefore overall, I selected four stars for this review.

Great staff, good service, food at restaurants not hot enough, but ok, lots of entertainment, beach has powder sand, waters very shallow, perfect for children and adults too. Buffet food ok, but not very hot either. Overall, it’s a good place to get away from cold Canada!

The hotel is dated, but kept clean. The Sens side was nicer and newer. We ate at the buffet on that side almost every meal. Look up where it is on the map. It’s next to a harbor and you have large ships going in and out multiple times a day. It’s definitely not a quiet, tranquil location. But the kids loved it. The “Le Petite Chef” restaurant was a hit with everyone in our group.

We arrived there and the room we got had no fridge. No microwave.. no balcony.. we had to pay extra 450$ U.S for upgrade to have a so called better room with what they called a bar service… we never recieved any bar service at all the whole 7 days we were there and they only came to bring water and drinks on our last day when we were checking out!!! Every day I was in the lobby front seat asking for water !!! Our room was never getting cleaned!!!our toilet was always clogging and takes them hours to come fix it and it was always clogging!! The rooms are so ridiculous and dirty and smelly!!! The hotel was full of only locals and barely any visitors from other countries! Some of the security guards were so rude !!! The food is so discusting and I I found some pizza that was cooked with rotten and green fungus molded bread and some fruits that was very rotten and moldy and I bring it to the server’s attention showed it to them and told them to remove it as people can get very sick and possibly die and they just agreed with me to my face and apologize and then they never did anything about it and I watched the cook add more in the buffet after they ran out as I watched so many kids and older people eating it and I took pictures and showed it to client services and again nothing was done about it!!! All the food was sooo bad and discusting and rotten and it was the same food very single day!!! I even et to leave but was stuck as they wouldn’t refund me for any of the days and there was no availability any other hotels as it was spring break!!!! I had to take my kids and go out to eat in other restaurants downtown as I couldn’t take any risk in that hotel!!! I wish I could download pictures of the food u would throw up just looking at it!!! It was vacation from hell!!! The beach was light blue water at 6/7 am but by 10 am it would be brown and yellow and soooo dirty because of all the boats literally beside the hotel and water was full of engine oil and motor fumes and gas leaks and would turn the water brown it was so dirty and u would find broken glass bottles and cigarettes butts all over the sand ! It’s definitely not a place for kids or a place to enjoy!!! I been to Mexico 4 times now and now I will never ever go back !!! Worst stay of my life!!! If there was a no star on this rating I would’ve been selecting it because this hotel doesn’t even deserve the one star!!! Don’t understand how this place still open!!! I guess that’s why it’s all locals there!!!

The resort was clean, spacious and top notch service. I highly recommend this resort to anyone. The staff where awesome and the food was even better. Could not of asked for a better week in the sun and sand.

We had an awesome time at this resort! The rooms were very clean, the food was delicious (lots of variety) and the staff were fantastic! Would be great if there was umbrellas around the pool loungers as that sun is intense. We would definitely return to grand oasis palm!

Hotel is fine just be prepared to wait a few hours for your room when you arrive paid a tax of $77 dollars us waited a long time at the airport to get to my hotel when it was time to leave mis communication language barrier my ride back left had to pay 40 usd for cab or I would have missed my flight

First I want to shout out to the staff, who were friendly and gracious. Our room - rock hard beds, outlets that wouldn't hold a cord, cut lamp cords. House keeping was good. Buffet food and selection was marginal at best, mixed drinks awful. Pasta restaurant passable. Coffee shop amazing. Of all the places in the area I have visited, this was by far the least value for the money paid. It was not a budget price. We have stayed at other Oasis resorts with outstanding results which made the disappointment greater.

It was a medium level resort and was lower than my expectation. There are much better resorts with this price in cancun. Busy restaurants with not qualified foods. No responsible staffs in lobby. Most of them they did not know English !!! I don't recommend it.

It was worth experience Staff were very rude Food was very bad and we were always more than one hour on the line to get into the restaurant and long lines of people. The staff didn’t speak English and didn’t understand what we needed and didn’t care about guests at all. We reserved the tour and they took our money and did not send us confirmation and information about transportation and we lost the tour. On the last day unfortunately they did not send us transportation to get us from hotel to Airport, even we talked with them the day before on the phone and confirmed, but they didn’t care and we were late at the airport to come back to Toronto Nobody was responsible for anything in the hotel, I talked to front desk and they did not care and were really rude to me and our family. We were 23 people as a family and friends and everyone unhappy. We wasted our money and our time at this hotel

Hotel was ok, room was overlooking the pool/ocean but was loud some nights and rowdy. The restaurants that required reservations were a drag as you’d waste an hour trying to make them. The service was great whether you needed information in either language but some of the restaurant workers were confused with their hours as they worked in multi establishments…house cleaning was hit and miss, varied times each day…resort was clean

I booked with Grand Oasis Palm, paying a higher price than other family members who booked oasis palm. when we arrived we were told Grand Oasis and Oasis where now in the same building, but that Grand oasis guests had better rooms with more modern furniture. What a joke ! Room in the first floor had better furniture. We didn’t even get an ocean view so we payed more a lot more for nothing !! Buffet for Grand Oasis was pretty much the same as the buffet for Oasis, again we payed a lot more for no difference. We did not bother to try anything else as we felt we were Just overcharged for nothing. i was told I could use both Oasis and Grand Oasis amenities but guess what, there was only one crowded pool as the “grand oasis” building and pool became and adults only resort, not for us. Most of the people at the hotel were good but a few, believe me, they should not be the on this business, they have no idea of how to treat people! Please DON’T FALL on this trap. It is a waste of your hard earned money. I’m actually putting a formal claim as this is false advertisement. !! And please Oasis Palm or Grand Oasis palm Mgr. DO NOT BOTHER to reply with your copy and paste/ FIT ALL response, that I would never come back or recommend this place.

Fantastic service in all departments; top-notch gourmet food and beverages; Adults only; great beach; tastefully renovated premises; satisfactory tennis court; etc. My only complaint, and it is a major one, is absolute lack of acceptable entertainment; and the little of it there was, came with horrible sound system; lousy performers and a totally incompetent DJ, who was either deaf or totally amature for the job. "Turn the volume to MAX" must have been the only thing he learned in music school!!! In fairness though, the only positive in the entertainment category over our 10-day stay was the externally-sourced Circus night, which we enjoyed very much.

I was disappointed by this hotel. My wife, my 2 year old daughter and I were looking forward to this trip as a way to decompress, have a bit of fun and reconnect. First night there, we get woken up at 2 in the morning by drunk people shouting in the hallway, second night there we realize the bar outside close to our room plays loud music until 11:30 every night, and 2nd morning there, that they've begun renovation just outside our room with (jackhammer starting at 8 in the morning and going on until 2 in the afternoon every weekday). In light of the lack of sleep, my daughter was throwing tantrums after tantrums, which meant, neither my wife nor I were really able to relax. We spoke with the hotel about relocating to a quieter room but it seems they were more interested in selling us an upgrade (at high price to a location just as noisy) rather than solving the issue. The rooms themselves are also quite small, and no balcony or bigger bathroom unless you pay a premium. With two luggages, a stroller and a crib, pretty much the whole room is filled. In addition to this, Hotel babysitting services only start at 3 years old. If you want access to the Kid's shallow pool area, your child has to be supervised by one parent; no two parents can be present at the same time and there is no chair for parents to sit in that area. Foodwise, I have coeliac disease so my choices are limited to begin with, but they were more limited in that hotel than other hotels i have been to in Mexico. Furthermore, having only chosen the Oasis Palm (and not the Grand oasis Palm option) a lot of restaurants weren't accessible to us. It did not however make any sense to pay a premium to have the grand Oasis Palm option as most of these extra restaurants were 16years+. In any case, we felt we had tasted everything there was to be tasted after 2 days there. Service was not consistent, nor always as friendly as you would expect.For one of the restaurants, we had ordered white wine. It took 15 minutes for the server to come with wine glasses, and he had poured red wine instead. Instead of fixing his mistake right away, he then went to clean another table and another, etc. The daughter was getting fussy (she was hungry) so we ended just leaving that restaurant after 25 minutes of sitting down, with no food for her nor wine for us. We finally managed to get relocated to another hotel by speaking with Sunwing customer Service. We got transferred to another Oasis hotel (Grand Oasis Tullum). A much calmer resort where the service was much friendlier and my daughter was actually able to sleep.

We travelled as a group with 8 adults and 3 children (4,3 and 2) This was our 4th consecutive trip as a group. 3rd time to Mexico but first time to Cancun. This resort was amazing for children and families! We loved that some many are snack bars and food restaurants were open all day. The staff were so good with our kids, very helpful and patient. My 4yr old actually turned 5yrs while were there and the staff went over and beyond at the buffet to help set up and party for him. He was so happy and so excited. There is so much for kids of all ages to do at this resort. My 4yr old and 3yr old loved the balloon animal maker!! The resort is clean, the food is good and we noticed while walking the beach that our beach was well kept compared to others. I would definitely reccommend this resort to other families. Thanks for the great memories! Kristie Wright and Family

We travelled with 8 adults and 3 kids ranging from 2-5 years old and there was something for everyone. The grounds were gorgeous and the property is oceanfront. Rooms were clean and not musty smelling.

Lots to do with the kids/ family. Was an interesting mix of families, adults and millennials/ college students as well as nationalities. Overall is fun for everyone! Multiple pools provided ample places for kids to swim and play and the kids club was great for them to go play and dry off and take a break from all the swimming.

First the good- We thought the hotel was quite beautiful looking with lovely well maintained properties. Smells fantastic. However there are some issues with safety - be sure to check locks on adjoining doors. We had an intruder come through and although the hotel staff finally changed our room we didn’t feel they took the intrusion seriously. Food was average although plentiful. All in all an ok vacation but not fantastic

We stayed at the Grand Oasis Palm in April 2018. The staff was friendly and helpful. The resort is very clean. The food is very good. The beach is great and the pool areas are clean and well cared for. Loved the adults only area. The only complaint would be that our room smelled musty.

It was a very busy resort where there were two hotels using one number of services/beach space. Very long line ups for the restaurants and buffets had limited options as well as trays would at times be empty. It seemed that in certain areas, they were understaffed for the very high number of guests. Limited space both by the beach and pool. Lounge chairs need to updated and not enough for all the guests. Some people were sitting in the sand or sharing chairs. More suitable for families with children as well. Kids apparently stay there free. Hence, there were a lot of children at this resort.

Great pool and beachfront on the family side. Restaurants aren’t too bad...very relaxed atmosphere. Lots of excursions available, but the resort offers quite a lot of things for kids/families to do also.

Beach and scenery was beautiful Very livelyperfect for families with kids Food variety was limited but delicious Two of the restaurants "white box and Creyers" were the only good ones Our bed was very soft and uncomfortable told front desk 3 times to do something about it but no result Clean and organized resort Check in and check out was very smooth Overall 4 star

You canno do reservations in advance for a la carte dinner and have to do line ups the same day to reserve a spot, if lucky ! You have to wait in line for a table and then line up for buffet .... not a good experience waiting that much to have a meal during vacations. Accommodations are good for a 5 stars hotel.

hotel is great and perfect for kids - not your party resort amenities was a bit dated but not bad for the price we paid Don't overlook the baby club - there is a hidden area for younger kids need to venture out for shops and retails, but do create a quieter setting

The resort was nice and very family friendly. There should be an adult zone in the pool bar area. Didn't like how you book the al a carte and not enough staff to work the bars. Standing in lines is not fun when your on holidays. Resort was clean and well maintained. Staff was very nice and friendly.

Nice, clean hotel. Friendly staff. Good service. There are several pools and kids are welcome in all of them. Nice, sandy, sheltered beach which means little to no waves. Lots of beach chairs and umbrellas. Great location. Right beside the ferry to Isla Mejures and some pirate ships! Food is good but not great. Lots of options in the buffet but if you have specific dietary needs, you might be less than thrilled. Staff were not very helpful when I asked about gluten-free options. My kids didn't like the kids club. They thought it was too scheduled and not very fun. Their only other kids club experience was on a cruise and they loved that one. I'd stay here again. We all had a good time.

Cancun mexico is a really fun atmosphere. Grand Oasis Sens was a beautiful resort. The food was great, I was told this was a party resort but it really was not. Being an adult only resort there was a lot more of an older ground 30+. The service on the other hand was not great. I got to the resort expecting a beautiful balcony view only to find out our room has no balcony only a window. We tried to upgrade our room and the front desk people lied to us on numerous occasions about method of payment and would change the price each day for the upgrade.

The hotel is located on a very small property. There are only two very small elevators for 10 floors worth of rooms. Never enough, always a line up. No A/C in the elevators. The room we got was very small as well. We had a problem with the water in our room. The shower kept switching from super hot water to super cold water. Nightmare to wash our kids. The restaurants were constantly half empty but they kept line ups outside due to the hostess having to check every guest in and sit them down personally. Food wasn't good. Not a lot of variety. Restaurants were much better than buffet. Kids club was great but isn't designed for access with a stroller. Unless you're into carrying your stroller up and down flights of stairs.

We stayed at the Grand Oasis Palm Dec 22-29, 2017 with our 11 and 10 year olds. We did enjoy this resort, and there are no major issues, but there are no frills either. First off, the beach is beautiful as is typical of Cancun. There is a bit of seaweed, but even in the water they have trails made for you so you don't have to step on it. We brought our own snorkeling gear and saw a Sea Star (Starfish) one day. There were a few other fish (one that looked kind of like swordfish but were very small) also. We saw pelicans every day. The staff put out hammocks in the morning along the water so you can lay on the hammock in the water. The safe is not included, and it is a lock with a key, not a passcode. When you are checking in, you will get a lock to put into the safe and a key. You pay at checkout. I don't remember how much it cost, but it wasn't much. Maybe $30USD? I am not sure. There are elevators, but they are small and slow. We often wouldn't be able to get in because it was full. We were on the 5th floor, which was 90 stairs, so I wouldn't have wanted to be much higher and use stairs. About 7-8 people max can fit in the elevator. We didn't spend any time at the pools at all as they were far too cold to swim in. I prefer the ocean anyway. The servers and bartenders were good. We tipped one server about $10/day and she was great. She kept our drinks full, although we don't drink a lot, but she kept drinks coming for the kids as well. Our room was not restocked with water daily, and we actually did tip the maid $5/day starting on the first day. We didn't figure out the pattern for getting water. There is a coffee bar near the lobby. It was great. There were many great hot/cold coffees. The kids liked the iced coffees. There is a sushi bar and snack bar by the beach. We ate there for lunch most days so we didn't have to go find the buffet. There is a snack bar by it which has hot dogs, fries, nachos, etc and a bar. The rooms are fine. The beds were not overly comfortable, but the rooms were clean. This resort is a sister to the resort beside it, the Oasis Palm. If you stay at the Grand, you can use the facilities of both. If you stay on the other side, you cannot. They put a water trampoline into the ocean every day. The kids enjoyed that. The resort is right beside the Captan Hook ship. We did that with the kids, and upgraded to VIP. Well worth it. The entertainment staff were amazing! Actually, all the staff were fantastic. Laura, our server on the beach, was so sweet. We walked along the beach most mornings. It was beautiful. The weather is consistently good in Cancun. The ocean is gorgeous and the sand is white. The resort was fine, but nothing spectacular. The food was fine everywhere. We were never hungry. It is a good value for the cost.

The Hotel needs to be updated..Food is not that great...Service was not bad...overall for the same amount of Money that we Spent i would stayed at 5 Star in Dominican Republic or down the strip in Cancun at the Beach Palace.....

Great hotel, very clean comfortable room, bonus for us,we were on the 2nd floor. Beach and restaurant staff were awesome, so many restaurants to choose from...17 in total and you only have to make reservations for 2 of them . Great beach soft white sand, some seaweed...didn't keep us out of the water 💦 Overall a great vacation, would definitely recommend this hotel

I enjoyed myself and my family at this resort. We went there to relaxe and enjoy the beach and sun. We chose the to bring children so, I felt there was lots of activities for everyone to enjoy or if you chose to vacation and just have have you your family keep to yourselves and do off resort day excursions like a tour to see Chichen Itza. The room we had were nice and felt it was a good enough for the price of trip. The elevators were somewhat packed sometimes but, made for great exercise after eating a filling meal. The staff were friendly but, we tipped well so i am sure that helps. We never had a hard time communicating with staff considering we were in a different country. The resort met my expectations. I had a great trip

Resort was nice, food pretty good, beach beautiful. Service was lacking- weird because we usually receive great service in Mexico. Tons of activities for the kids. Not much to do if you are looking to party but luckily we weren't.

Good food and service! The rooms were clean and nice. Lots of kids on the resort so it's perfect for families. The resort is on the cancun strip so it's very easy to take a bus and go "downtown" where there's really good nightlife such as coco bongo and señor frogs.

Elevators are the worst so tiny and u can wait a long time during busy hours. Beach was beautiful stayed on it almost all week. Pool doesnt get much sun at all so never swam in it. Food was ok was expecting better. Wifi is 30 USD for 5 days but signal comes in and out. Night entertainment was not the best found myself bored and in bed by 8 or 9pm every night. Dont buy what they call "silver jewelry" on the beach as its not silver and broke in the 1st hour. Dolphin excursion was the best day of my trip soo worth the money and it is like a 2 min walk to the doc for the boat. Rooms had nice views and were clean. Nice cleaning lady! Check in and out was quick. Short bus ride into downtown cancun but u get bugged to buy things and it is SUPER annoying. Love cancun will go again but will stay at a different resort.

The room was very nice, the beach had a lot of algea. The food was not too good, everybody told me to go to Mexico because the food was so much better than Cuba, it was not the case. The 3 buffet were OK. ...the a la carte restaurants were " fusion style " none of them were just Mexican....we were extremely disappointed. We will go back to Mexico for sure but never again in Cancun it is just way to americanised for us....

The beach is beautiful! And the food was good! But some staff can be rude and just don't seem to happy to be working there.its suppose to be a family resort but yet has a lot of bars and restaurants that kids not not allowed at. Not happy at all with the air Canada rep! He flat out lied to us about several different things when we booked a catamaran one major one saying it would not be a booze cruise and that's all it was as we were traveling with our 3 small children we were not happy about that!

I did not overly like any of the buffets. The sushi was great at the suchi bar and at maki taco. I dId not like the reservation system for booking a la carte dinners. Having to wake up early to wait in line for an hour daily to not even be guaranteed a spot was kind of stupid. Didn't like how rooms didn't have balconies. Room service should be included. The hotel didn't have gucemolie ??? isn't that mexican??? Nightly entertainment was great and same with daily pool activities. Kids club was large and well thought out. Lots of options for kids to do. Kids buffet looked kind of gross. OVERALL NOT BAD Still enjoyed our holiday lots.

Me and my family never forget this resort.standard resort We travelled to Mexico on Feb 3th to the Grand Oasis Palm...Don't stay here unless you want to get sick My family of 7stayed at the Grand Oasis Palm in Feb2016 Within 3 days 3 members became violently ill with vomiting and diarrhea and 2 more members became sick in 5th days of our trip. The lab tests showed salmonella poisoning. When reading the reviews of this hotel, we read that many people have gotten sick here. There is no responsible manager in this resort . Resort's staff never used gloves and hair cover . When we got sick in resort I asked and I knew that almost 75% of people in resort were sick but unfortunately nobody complained. I went to talk to the manager and I complained to him about unclean and unhealthy foods but he told me the problem was because of the weather. The answer was so ridiculous and S T U P........ If this resort was in Canada for sure I would of sue to Grand oasis Palm We will not return.

Beautiful place not spread out.5 year 4year n 2month old,children you can let them run and know there is no escape. bonus kids club ,Acomidates till 10 pm.Free......The ocean is the bay and water is worm n calm.Pirate ship pool is bonus for children althow youre expected to stay close.Food is gormay, Thanks to Gus n the team,Rooms are impecable clean.Staff is caring n considerate too others and go above n beyond to keep you safe.I will Return.God Bless...

I would just like to inform you of the experience we had at the GRAND OASIS PALM Cancun. It all started quite pleasant the plane was on time and we actually arrived a bit early. We used private transportation over to the resort and were there in a timely fashion then the gong show began, please be sure you allow a lot of time for the check in because it is a slow and laborious endeavor. We requested ground floor rooms and to be close to our traveling companions they had us on the 8th floor but after some talking we were put on the third floor but our traveling companions had to change rooms the next day to accommodate our request no big deal. Thankfully we were put on the third floor because OMG the elevator service is horrendous we were stuck in the elevator on the first day then they were out of service for the rest of the that day, they are very slow and very small and a constant source of irritation to everyone at the resort but amazingly enough whenever you approached staff to complain they could no longer understand English (very frustrating). Enough about the elevators I could go on about them for pages (and none of it would be good) let’s talk about the food situation. We paid extra for the use of the grand side which is supposed to include the buffet but three days after arriving they decided to shut down the Buffet on the grand side for supper, because of this twice we had to stand more than an hour outside of the one buffet that was open out of the three on the resort waiting for room to eat, one of these times we had to stand in the rain now that is more than a frustrating experience. They also decided at Aguava's restaurant to start demanding you make reservations for meals this was previously a no reservation required restaurant the explanation for this was because there was only one buffet open their restaurant did not have a big enough kitchen to keep up to the high demand of people wanting to eat there, but its ok because the Oasis group once again saved some money at the expense of customer comfort and convenience by only having one of three buffets open and making people wait just keep in mind their theme is Oasis Loves You and I am glad they did because I would hate to see how they treat the people that they hate. The hamburger stand had no hamburger buns 2 days and no ketchup was an ongoing problem daily also to salt your fries they have a dish of salt on the counter and expect everyone to dip their fingers into it to get salt how about using a SALT SHAKER, you would not even do this at home let alone expect to see something so unsanitary at a 4+ star resort. We have been to three star Cuban resorts that put this 4+ star to shame for food quality and service and comfort. The food at the buffets was incredibly repetitive and not the best quality. On the Grand side that was only open for breakfast the toaster quit on day four and that was it no more toast the rest of our vacation. Now as far as comfort our pool was surrounded by nice wooden loungers the only problem was the chair pads that were worn right out now there is nothing more relaxing than lying on 2x4's with no or next to no padding, also none of the other chairs around the pool had a bit of padding on them either and were the cheap small white plastic chairs. The only padded furniture was a few beach beds that you had to pay an extra $350 Pecos’s per day to use. The adult only section constantly had children passing through getting the bartenders to make them non-alcoholic drinks and quite often pausing to cry and wine but this should be looked after by their parents but was not. We have traveled a fair bit and have to this point been lucky enough not to have ever stayed at an Oasis property but I thought with this being a SUNWING EXCLUSIVE they would have checked into the star rating and the property more but the one thing I am very sure of is they will never see me at another Oasis property and we have already started telling everyone we know about our experience and to be very cautious of Sunwing Exclusives, you would think they would spend more time evaluating a property before they tied their name along with it but I guess not these complaints were not just ours it was a very common complaint amongst many of the vacationers staying at this property. In closing my best suggestion to anyone thinking about staying here is really read the customer comments you will find a common thread between the bad comments they are the food, the elevators the lack of customer comfort the nickel and diming you for a safe and internet that should be a standard feature at this price level. Oasis you got us on this one but rest assured NEVER again.

The only thing we could complain about was the lack of beach chairs. Guests got up at 6 am just to be able to have a chair during the day. The beach is small but they could still fit some in. The ocean is great clear and no waves at all good for children. The food was very good Maki Taco great and La Bamba great seafood lunches. The standard room is large an the AC quiet. The staff are nice people and helpful. This was the only place we have stayed n Mexico where the Time Share People (Vacation Club) respected your wishes once you said you were not interested.. Therese Romero one of the sale persons actually got us chairs the first day. We thought she was Staff at the Hotel but she was a sales person and would not take a tip.

My family of 5 stayed at the Grand Oasis Palm in April 2015. Within 3 days 2 members became violently ill with vomiting and diarrhea and 2 more members became sick within a couple more days. The lab tests after our return home revealed salmonella poisoning. When reading the reviews of this hotel, we read that many people have gotten sick here. This hotel cannot keep up with cleanliness and accommodating the amount of people that stay at this resort. The cleanliness of the pool water was very questionable. The beach and pools are not big enough for the amount of people at this resort. Very overcrowded. We will not return.

We travelled to Mexico on April 5th to the Grand Oasis Palm...keep in mind we absolutely love Mexico.....like the oasis viva the year before its not rated correctly in our eyes. Standard rooms, mediocre food, really surprising for Mexico and you just don't get that feeling we've gotten at other resorts. The Oasis franchises nickel and dime you....will not be returning to any hotel with the name of Oasis in it. That being said will definitely use Tripcentral when we book our next trip.

Very comfortable and pleasant hotel. Very friendly staff - Two staff members that deserve special mention are Yazmin Romero At La Bamba -Seafood Restaurant ( Charming , professional and always smiling!) and Mr. Israel B. at Palmas Breakfast Restaurant ( Friendly and excellent service !) Rooms are Large and very comfortable. Evening shows are just incredible- not to be missed.

too many people for the space..impersonnal..not enought elevator....very noisy at night in the corridor:-(beach was so so........service was good..we love the pool and the shows but needs to be outside iy would be better......the sushi bar was amazing.

This hotel rose high above our expectations for the price, with pristine marble floors and waiters who bent over backwards to get us exactly what we wanted from an array of gourmet food. Yet it still kept the old world charm of an exotic foreign country, with mostly spanish speaking staff, ethnic food there for us to try and a mariachi band around the pool at night while we browsed the local artisans they brought in every evening. Being a family resort really helped us to enjoy our stay even though we thad to visit on the "famed" university spring break.

The Resort itself is well kept. The Staff go beyond to keep the sparkle alive. Unfortunately when you arrive at 1:30 am and are told that your room is not available because they overbooked... Not acceptable, especially since they did the same to about 20 others who booked all inclusive. We were sent to an inferior hotel in the chain, downtown and no beach. We were hoping that it was a one time incident, and an actual error on someones booking process, but when our friends arrived the next night and heard a simular story and were relocated to a inferior hotel within their chain it was obvious that this was not a one time incident but reoccurring. The taxi drivers stated that this is a regular occurance with this chain of resorts. I have never written a bad review of any vacation resort that Ive been to, But I can truely say the I, nor my other 3 travelling couples will ever stay at another oasis resort due to the poor management of this one resort.

Resort staff were great/helpful. Food was not the best I've had, but lots of choice made it easier. Location and rooms were great. five minute bus ride from heart of city and big spacious rooms. Beach was a tad crowded during the day and pool cold and shaded most days. Elevators and wifi were dreadful however. two tiny elevators for a big resort that were very slow. Overall, great experience

Nice and clean resort located in the hotel zone, convenient to family with small kids, there is kids club available and fully supervised. The beach is nice and water is calm, good for little kids to play in.