We were treated well by the staff and some were over the top in caring about service and happy guests. Having wonderful weather provides a great background for an ideal get away however where you stay matters too. The rooms were nice and beds comfortable. All was provided as presented. Amenities good. Getting bottled water was easy once you knew where to ask - only cups of water at pool bar but lobby bar and coffee shot had bottled water as well. As others have mentioned the Lobby needs some decorating such as tables and chairs to lounge in the evening - we were a group of 13. We did find various chairs including some behind a desk to move out together and more were brought when we asked. No one seemed to mind when we had a little lobby party!

We had a great time at the Krystal Grand. The week went by way too fast. Everything was excellent from the time we arrived till the time we left. Room, swim up, beach, pools were all great. We would definitely go back.

Our stay at Krystal Grand Nuevo Vallarta was absolutely incredible from start to finish. The grounds are beautifully maintained, and every public area was clean and welcoming. The rooms were fantastic—comfortable, modern, and a perfect place to relax after a day in the sun. Dining had a great variety and The Grill a la carte restaurant was delicious! One of my favorite spots was the rooftop Sky Bar—amazing views of the sunset, a great atmosphere, and the perfect place to unwind. The adult-only infinity pool overlooking the ocean was truly breathtaking and quickly became my go-to spot. And of course, the beach… absolutely stunning. You can walk for miles along the shoreline, which made it even more special. I would highly recommend this resort and would happily return!

The ground were ok, the pools were very nice but the laminate flooring around the pool area was VERY unsafe. MANY people had bad slips and falls when it was wet and wet feet. Our room was ok, but the safe didn’t work, until it was fixed, the tv remote didn’t work, until we got another one and no hair blow dryer until we asked for one. The in room coffee maker put the coffee everywhere except IN the coffee pot, we had to get that replaced also. The wifi is VERY hit and miss everywhere on the resort. The online booking for the ala carte restaurants was useless. 2 of the 3 restaurants were closed for half of our 2 week stay. The buffet was your usual, some days ok, other days not so much.

Very clean good food. And very good staff. Disappointed in snack bar. But a great place to stay would go back. Loved the smoking area they provided very clean. Comphy loungers. The beach and water. Where fun also.

Very clean good food. And very good staff. Disappointed in snack bar. But a great place to stay would go back. Loved the smoking area they provided very clean. Comphy loungers. The beach and water. Where fun also.

This was our second time here and we had a great time. We love this resort. The staff is really friendly, we had no issues booking any of the à la carts. The food was great lots to choose from on the buffet and the drinks were really good. We did manage to get lounge chairs at the adult pool and we did have to go out early to get them but after a couple of days, there was lots of chairs still available at 8 AM. Our room was cleaned every day and replenished with towels and if we needed more towels, we just asked and they were given. It’s a great location if you want to walk to Bucerias. We plan to go back next year.

The hotel (Krystal Grand Nuevo Vallarta) was very nice and the grounds are lovely. The staff are very helpful and approachable however it seems they are understaffed. This was most apparent at meal times in the general buffet. Booking the 'special' restaurants proved beyond hard and ridiculous which gave rise to more diners in the general buffet. Often other areas had to be opened up to accommodate the long queues.

We went to Krystal Grand Nuevo Vallarta in February 2026. When we got there we were giving a very small room with no balcony in the old part of the resort. The room was very small & dark. The next day the toilet would not flush, the sink would not drain. Then the light in the bathroom was not working. We went to reception & they said they would fix things. The next day we were still having issues & we talked to the manager & he gave us a different room in the main building. This room was much larger & had a balcony. It was much better. The adult pool was amazing. They even had a foam party in the pool. The beach was nice but the ocean was very rough. It was difficult to go swimming. The food was great but we had to book the A La Carte every morning at 7:00 for each day. The app would not work to alow us to do the bookings on it. We had a great vacation.

The entire resort was dated and showing signs of disrepair. Open holes near pool bathroom facility where pipes were being replaced. Drip from ceiling in buffet which became an all-out water leak and partial closure. Plumbing fixtures in our room were old and rusting. Our room required a thorough cleaning. Dirty light switches, floor, sticky surfaces, dirty handles, balcony door, etc. Food was underwhelming at best. Buffet did not have avacado or guacamole, poor selection, and no change in items or theme for entire stay. Three a-la-carte restaurants were also mediocre. Pools were nice and bed was comfortable. Entertainment was family friendly.

The entire resort was dated and showing signs of disrepair. Open holes near pool bathroom facility where pipes were being replaced. Drip from ceiling in buffet which became an all-out water leak and partial closure. Plumbing fixtures in our room were old and rusting. Our room required a thorough cleaning. Dirty light switches, floor, sticky surfaces, dirty handles, balcony door, etc. Food was underwhelming at best. Buffet did not have avacado or guacamole, poor selection, and no change in items or theme for entire stay. Three a-la-carte restaurants were also mediocre. Pools were nice and bed was comfortable. Entertainment was family friendly.

We loved the resort for the location and the amazing food We had issues with our room but were moved 2nd day I would not recommend this resort if looking for fun or activities or music There no seating or music in front lobby bar No entertainment or music in evenings Families would enjoy for large pool

Flys in bathroom they never dealt with , safe would not work -door lock broke - had to ask for towels and face cloths for the room .getting a lounger around the pool was impossible as people were reserving them the night before . Food was ok pretty mundane tho - couldn't get an ala carte as people were reserving them at 4am - drinks were watered down the kaluha tasted like watered down vanilla- rooms are very dated need renovation for sure

The pools were great. Lots of room, Adult pool was always free of kids. Family pool was large and well used. They had some water aerobics which were fun and the instructors were great. The sand was probably one of the best beaches we have been to. There was always a shortage of lounge chairs and you had to get up early (5:30) to save yourself a spot. Most of the time the adult pool was quiet or nice “old time 60’s and 70’s “ music was played. But on a few days they cranked the volume and played techno stuff. At the same time the family pool was playing very loud music also. There was no place to go to escape the noise. The meals were great, the buffet had a great variety and while the layout was odd (2 regions with different foods on each) things worked, except for those people that refused to go clockwise or For those that cut in line. Richard called one guy out, “you must be American, because a Canadian wouldn’t do that.” The fancy restaurants were great but we couldn’t access the ‘app’ to reserve them, only Richard could because he had a black wrist band and just went to a special concierge to book them. Without Richard we would not have been able to eat in them. The coffee bar was fantastic and the baristas were very skilled and pleasant. The staff were very professional and friendly. Our room was okay. But we booked a kingsize bed and got 2 doubles instead. We made it work.The shampoo, body wash and body lotion were very cheap and produced no lather. The body lotion smelled like sour milk. Also, we requested a “garden view” but got a tree view. Initially we thought it was a good location, 4225, just down from the lobby, but we found out that on several evenings there was “entertainment’ right out front of our room. Bad karyoke very loud, is not good. Also there was an elevator right beside our room and this would not have been a problem except there was a roof top bar and all night drunks were going up and down and had to party loudly at our door every 10 minutes.There really was no evening entertainment, The internet was very poor. Kept kicking us out. No place in the evening to just sit and have a drink and visit, The lobby bar had about 8 chairs used for the Sunwing staff to book excursions, but in the evening some pulled them together, the rooftop bar had fewer, but had 2 kingsize beds??. A second floor bar had a pool table and about 10 chairs. Remember this place has hundreds of guests. Overall, I would say it was an okay experience but I don’t think I would recommend it to anyone over 30 and unlikely we will be going back.

Stayed at the Krystal Grand Nuevo Vallarta from January 9th-16th in an Altitude Club Oceanview Double room. The hotel itself is nice and the grounds are well maintained and easy to navigate. There are multiple pools including an adults only pool. Long stretch of walkable beach in both directions. Only a few KM right into the town of Bucerias. Pros: - Most food and drinks were well prepared and tasty. - Room had an amazing view of the bay. - Concierge in the Altitude Club were very helpful. - Most resort staff greeted you with a smile. - Walking distance by path or beach to Bucerias. - Free room service with Altitude Club. Cons: - Almost impossible to get a lounger by the beach or pools. Towel game is in full effect at this resort with people reserving chairs as early as 4am. - Mexican a la carte has extremely slow service when we tried to eat there. Ended up leaving without eating there as the food never arrived. - Buffet, while the food was good, was repetitive and small and had limited options for the amount of guests at the resort. - Fixtures in room were worn/dated or broken. Handle for the diverter in the shower was missing. Balcony doors did not lock. - No designated area for Altitude Club guests by the pool or beach like in most resorts. Regardless of the cons we had a pleasant stay and were able to make the most of it. It's definitely a good pick if you like to venture off resort and explore the towns.

The food at the resort is good and the daytime entertainment was fun! Bartenders were awesome at the adult swim up pool, where I spent most of my time. There are only two nighttime bars that close at 1am- the sports bar didn’t have much for sports and we couldn’t get the fire sticks to work. The rooftop bar was pretty cool. Not much for nighttime entertainment so we went into bucerias for bars and music. Good luck finding a chair on the beach or at the pool. My room was big and cleaned and restocked daily! The staff were all very helpful and majority spoke excellent English. The location on the beach was excellent- walking distance to bucerias and it was safe!

The hotel is a bit dated but the rooms size was very nice with an extra dining area and pull out couch. The beds are very hard and need to be updated to softer mattresses. The grounds are well kept and the service was very good all around from the buffet to the al a cartes. The pools were very nice and can get busy with the swim up bar if you are looking for a quick drink. The beach was very nice with a gradual slope and no rocky bottom and the beach and pool chairs were not too hard to find, get there early to throw your towel on a lounger if you want to spend your day by the adult pool or on the beach. They have very little to offer for entertainment, no big shows, and the sports bar was just the average size for a few couple to watch anything they had on tv. Nowhere really to go and relax and chat after a dinner. the lobby could use a few more lounge chairs as there was next to nothing for seating if you wanted to sit and have a drink by the lobby bar. Trying to get pesos exchanged for smaller denominations was a challenge as they were very limited with small bills. Only a 30 min walk on beach or the pathway across the street to get to Bucerias. Overall i would not give this hotel a 4 or 5 star rating as stated. more like a 3 for what they offer. would only go back if the price was right.

Rooms were awful. Food at the buffet was always cold Coffee bistro was good Pool was filthy and didn't have enough lounge chairs Adult pool was to far away from rooms Check in took forever and no advise on amenities

Staff were so friendly and accommodating and resort was very clean. We had a blast! The food wasn’t great but we did enjoy our meals at The Grill. We wished they had more activities/events going on like other resorts offer. We also would’ve preferred having more for the kids to do but they still enjoyed it.

The exterior of the hotel was exceptional, right from the lobby, pools, snack, shacks, and adults only swimming pool. Upon arrival, there is a breathtaking view from the balcony that allows you to see the ocean. I was most impressed with the bistro that served a variety of specialty coffees and sandwiches. One of the snack shacks offered a more western cuisine, such as french fries and hotdog. While the other one offered a Mexican flair which included fish tacos, and nachos. The grounds were well kept, and everyone was extremely pleasant. I really enjoy the daily activities that were offered which included yoga/stretch, stretching, a guided beach, walk, aqua size, and guided bike tours. Uncertain occasions, there were activities to keep you entertained such as Bingo, Easter shows, fire dance shows, and circus entertainment. Depending on which type of rooms you got, it could be absolutely fabulous or one that you would consider changing. I did not realize it, but the room I had was not in the best shape. It was dated and needed a lot of upkeep. The shower was turned in a way that left pools of water in the bathroom, so kept the room fairly damp and humid. The air-conditioning worked great and it was quite comfortable. The Wi-Fi worked very well in around the area and especially great near the lobby. The à la carte restaurants did a fabulous job at providing food that was different from the buffet.

Sadly, our trip was not the best. From the time of arrival it was disappointing. I had called in previously to ensure we would be able to have a smooth early check in (as we checked out at 2am on our last day there) and I was ensured that we would be able to get our wristbands early without a fee - this was a lie. We had to pay to have them before 12pm. Next issue is that there are not enough amenities for the amount of rooms. Getting a reservation to the a la cart restaurants is nearly impossible. The concierge could care less about being helpful with it and just tell you to keep trying the app. (7 days and couldn’t get a single reservation even though we logged in right when we were told to each and every day) If you have any food intolerance, this will not be the place to go as no one has knowledge of what ingredients are in buffet items. The housekeeping staff were amazing, the bar tenders were a blast, the beach is gorgeous (but finding a chair is also impossible), and the room was comfortable - but unless you plan on living on alcohol your whole trip, I’d suggest you find something with a better food rating.

We had some things we thought were highlights of this resort. 1. The Skylounge was amazing views 2. The adult infinity pool was so awesome , and the fact they didn’t allow kids( some resorts do even in the adult pool) was amazing and it had a swim up bar 3 the Grill restaurant and the Asian restaurants were both fantastic with incredible service !!

We had a few hiccups with the rooms. Our party had requested rooms side by side but put in different buildings. Our initial room had an leak and ordor and house keeping didn't come around. We got moved to an jr suite and from there had no complaints. We were able to enjoy the rest of our stay. The food was pretty good. We were able to book a la carte but only late night slots..most of the earlier slots were for the Ultra guest. We spent our time between the pool and the beach. The resort had various events throughout our stay. Overall the staff were friendly and helpful.

The beach was beautiful. The resort seemed well maintained. The only issue was the app to book the restaurants with was no working properly. It was a real headache. When we were able to book a restaurant, it wasn't always the one we wanted as they would rotate them some nights. Excessively confusing, and an overall bad process.

Staff was excellent, food and service was great with the altitude upgrade. We used the room service several times and the kids always had fun at the kids club. Great location, the beach is okay, and it's a nice easy walk to Bucerias. Overall would recommend!

Hotel grounds were well maintained. Beach could have been cleaned up a bit, beach chairs and tables quite dirty. Room were dated, but clean. Not enough storage for clothes, I don't like to live out of my suitcase! Adult pool was very nice but was too loud. Most adult pools have a quiet area this one did not. Maintenance in public washrooms is lacking, many toilet and sinks not working. Food at buffet was not bad, but needed a bit more variety. Neex gluten free options! No self serve icecream bar as in every other all inclusive I've been too. Reservations for a la Carte restaurants was awful! Half the time, the app wasn't working, plus if there's more than 6 people in your party you have to make 2 reservations and split up the people. Quesadilla, omelet and pizza stations at buffet were very good. Check in/out staff weren't very friendly or helpful and concierge services were less than average. Night entertainment wasn't very good, or lack of!

This was a great 4* resort! We travelled with 4 generations between ages of 4-85 and all of us had a great experience! Pros- good food, lots of fresh options. Comfortable rooms, beautiful beach, fun activities and nice pools. Cons- advertised yoga was only an amateur stretching and Teppanyaki restaurant was only an Asian restaurant. A la carte restaurants were almost impossible to reserve. Air conditioning was sporadic in our rooms. Overall, recommend this resort!

First, the good things… the food was quite good , especially in The Grill a la carte restaurant. The staff were amazing - helpful and lovely. Now for the not so good. The rooms were in rough shape. We could only use the wand in the shower (which had broken off the wall), doors fell off their hinges when we opened them and the room was just generally in rough shape. The internet was almost nonexistent which made it difficult to make a reservation at the restaurants as it had to be done online. Everyday there were people lined up at the concierge desk trying to make restaurant reservations. They need to make a lot of improvements at this resort. I would not recommend it nor would I go back.

I hope next time we come to this resort we don’t have to ask every day for hand towels and wash cloths and I would like to see a sheet on the bottom off the blanket and on top our blanket had stains on it I complained and they fixed the issue but definitely to have sheets top and bottom. Thank you

This resort was wonderful. We purchased the altitude upgrade and would purchase again. The resort was beautiful, great food, great staff and great location. The drinks were not watered down. We will go again.

The rooms are nice no complaints but our room was not stocked regularly with water and beer etc. We had to call and waited forever for anyone to come. This is not a 5 star hotel. Maybe 3. The food for the most part was not good. Buffet was always packed and they were running out of food. Waited in line. Food wasent hot…it was hard to book a la cartes for the time we wanted. Service was slow and quality of food was not good. I slipped in the lobby the first day we were there. Water in the floor that wasent mopped up. Luckily I was ok with just a skinned knee a d bruising. We will not stay here again!

The Good- The staff are the only reason this place stays open! They are professional, polite, pleasant and helpful. Shout out to the following staff but there are more: Max, Amedol -maintenance Esther, Rosario -waitresses Marco- customer service Manuel -Drink waitor Snack Bar, coffee shop, buffet Turtles, wildlife, cat well taken care of. Market Bad and ugly No chairs at adult pool and people get up at 5am and reserve seats. The management DO NOT follow through with the 45 minute time limit. It was brutal! Mold in room Paid cash for room service and charged again at checkout. Walkways and main pool design are UNSAFE! so many people slipped and fell throughout the entire place. It's in other reviews and they say they will address it but they HAVE NOT. It's so bad! Adult pool is too loud

The hotel was very nice, we were up graded to the Time share building. the wi-fi was not good. we had to go to the office area to get wi-fi. Not ideal at all. we also were speaking to may of the people who have timeshare and there was nothing positive. the rooms needed to be up grated and taken care of. this has nothing to do with our original room at Krystal Grand, however, we wanted to let people know not to go to the Timeshare part of the resort. I believe the owner, who is not the owner of the Krystal Grand does not any improvements.

We had an issue with our room they would not do anything to rectify it for us . Buffet service was definitely hit and miss . Food was good service was definitely not . Our room was also missing towels toilet paper etc multiple times .

Well, given negative reviews, I was a bit apprehensive about this resort - but overall, we had a very good experience. I write this review having vacationed at Riu, Melia, Barcelo, Grand Palladium and Iberostar resorts. Here's the good and the bad for Krystal Grand in Nuevo Vallarta. The buffet area in the cafeteria appeared small at first, but this was misleading - the quantity and choice of the food that was offered was great (including for vegetarians). Unlike many other resorts, it was kept hot! We enjoyed our meals there. We also found the food tasty in the two of the three on-site restaurants that we tried. The seating for the cafeteria faced the ocean, which made for beautiful views during our meals. With only a couple minor exceptions (mainly around the adult pool), we found the service at this resort excellent, especially at the buffet and restaurants. The beach does not have any trees, but is sandy and very swimmable, with a long shallow stretch before reaching deeper waters. The beds were comfortable, fridge was kept stocked, and our room was quiet despite being close to the lobby and foot traffic. The music around the adult pool was not too loud. The hotel is located an easy 30 minute walk from Bucerias, with its market (where you can book tours for cheaper than in the hotel) and restaurants. A short distance from town, the dog rescue called A Dog's New Life, which you can visit (they can pick you up in town) The hotel put together a fantastic New Year's eve celebration, with a beautiful dinner followed by a dance party. On the flip side, too many people reserved too many chairs (often unused for several hours), which made finding pool/beach seating difficult. On our last day there, we saw that the hotel was finally making more seating available by removing towels left unattended for too long. The Wifi in the resort is very poor. We had none whatsoever in our first room (we moved and had Wifi when closer to the lobby). Non-existent wifi at the adult pool. The rooftop bar isn't attractive. Too little seating, and what's there isn't comfortable. Given the spectacular views, it would make sense for the hotel to create a more inviting atmosphere. Overall, a very pleasant vacation and we would recommend this resort.

Grounds were very nice, lots of plants. Pools were good. Food was great a very large variety and always hot. The rooms require a lot of maintenance. There was hot water all the time in our room. The toilet plugged on a regular basis and we eventually changed rooms. The elevators were not running in some of the buildings. This was our 44TH winter vacation always to all inclusive resorts. We have not found a 4 star resort, they just take your money and do not do repairs as required.

This hotel is great for families and couples. I loved that there was no limit on how many nights you could dine at the al lacarte restaurants. Some people we talked to found it difficult to use the QR code to reserve so we saw Ceasar at the Concierge desk and he booked all our dinner reservations. Actually any issue we had he solved it efficiently and effectively. Very proffessional and good english. Also Axcel, a student that works at this hotel was so helpful and a really sweet guy. The buffet is not great - we ate there the first night and choices were not appetizing in the least. The elevator broke down for 2 days while we were there but we just took it as good exercise although I am sure some guests with mobility issues were not impressed. My husband's go to drink is Canadian whiskey and there was none to be found on the resort so he was not happy. With all the canadians that were guests there you would think they would have this as a staple. Also, the lobby is quite big and spacious but only a few chairs (most were taken up by travel reps or Time Share/Tour operators). Hotel needs to make the lobby more inviting and add more seating. Guests waiting for their departure transportation were left to sit on the floor or front steps. Other than these few set backs we had a good vacation.

Took four hours to get into our room when first arrived at 6pm key wouldn’t work they recoded it still not working sent someone up to change lock batteries still not working but never tested it after they had no maintenance staff on so finally moved us into another room. Hotel staff that where working we’re good. The hotel is very busy and does not have enough staff. They say the have a Teen club that is false advertising they have a room they can play ping pon video games. We had to go find activity staff to do activities in the pool teens can be in they would do a water polo was fun for an hour and that was it. We had to get them to set up it another day and they just put them out and left provided no supervision or help a few of us dads had to organize it with the other people who only spoke Spanish so would of been a great help to have activities assist Buffet was typical have had better in lower star hotels very hard to get into the alacarts have to book on line but the advertised great WIFI is terrible even the staff were annoyed by the amount of guests that had to ask for assistance because WIFi sucked. Activities focused only on the adult pool do not come here expecting a good teens club Beach was nice Pool was a little scummy one day rest were good Good variety of drinks but long lines to get a drink even when tipping waiters etc they run off there feet as not enough staff always apologetic for taking so long Will not stay at this place again would rather stay at a 3 star place is not worth the money

Food was good , beach and pool very good as well , wifi was terrible , accessing ala carte restaurant system very difficult , a/c in rooms doesn’t work well , hard time getting help when having room problems , ie no water or towels or A/C not working etc Bar service very poor and understaffed as well

The public areas where kept very clean, the adult infinity pool was amazing, complete with the swim up bar. Always great service in all restaurants and bars. The rooms are spacious and clean, nice bathrooms with large showers, towels replenished regularly, good daily housekeeping with mini bar stocked daily. We had a room in the main building on the 10th floor, amazing ocean, pools and grounds views. The only drawback is to book a specialty restaurant it must be done each day and you have to line up by 6:45 am to ensure to get a reservation.

This was our third time at this resort. It has gone down hill very quickly! The showers at the beach didn’t work so you were unable to rinse off creating massive amounts of sand throughout the resort and in the rooms. The whole place was under renovations so there was only one restaurant and one buffet available for the week we were there. The sports bar was also closed. Pools were very dirty (slime around the edges). Often you wouldn’t get a drink at the restaurant unless you were in one of the male waiters sections. Only received bar service on the beach one day. Even with tipping a lot service was lacking :(

We had fours rooms for a family vacation. Two rooms had to change rooms once and one room had to change rooms twice. There was water leaking, taps broken, restaurants closed, sports bar closed, and the power was out through most of the resort for a whole day.

The hotel is really clean. The beach is amazing. The food is tasty and has enough variety for the week. The specialty restaurants were especially enjoyable. Beware though that as of the first week of May they start scaling back on restaurant availability. As a large group we were worried about meals together , but the food staff was very accommodating to us and gave us amazing service. Having two pools was also nice as they have different atmospheres and weather ( kids pool has way less wind). The drinks were tasty and the house wine was enjoyable. Housekeeping was a bit sporadic upon arrival but was remedied when asked about. They were also accommodating when we requested a new room as the room for my adult kids had no natural light, no balcony to speak of and was right up against the neighbouring hotel’s wall.

Lots of updating needed. Check in was good and reception staff quite friendly. Rooms in need of some TLC. Trollies being rolled up and down hallways over tiles all night and early morning. Food just ok. Coffee shop only uses small paper cups and plates. Ridiculous lineup every morning to get booking for restaurant and only one at a time. Unless you are there at 7 (and they won’t take bookings till 8am on the dot) you are unlikely to get much of a choice. Hardly any seating in lobby or bar area. Nowhere comfortable to sit and have a quiet drink in evening. Rooftop bar plays music way to loud. I could go on but…….

The hotel on the whole was fantastic food pools beach. Somethings that were lacking were keeping up with the amount of people who were staying they could have put more effort into cleaning around the beach with garbage left but vacationers. It attracted the birds to the leftover food. The saved loungers kind of got out of hand that also could be managed abit better. The bookings for the restaurants was absolutely ridiculous. People lined up in the lobby starting at 6 and taking reservations at 8 not to sure why a hotel would want their guests to miss out on the full vacation in order to get a different meal. But on the whole it was a beautiful resort our room was nice and comfy

The resort was really nice being a smaller resort everything was close together, food was great resort staff was phenomenal, my only complaints were that when you shower that there was no shower door so the bathroom floor would be a pool of water and that the wifi didn’t work in my room and it was very spotty all around the resort. Other than that the resort was clean the à la carts were all fantastic. Nice having an Oxxo and pharmacy outside the resort as well

Krystal Grand Nuevo was absolutely Amazing! This resort was very clean, sanitation staff were always working. Rooms were clean and service was amazing. The pools were THE BEST!!! The Infinity Pool sold us on this resort as it was looking right on the beach. Also the fact that the resort/infinity pool was the closet to the ocean from all the resorts along the beach. The entertainment was great! Food was good. If you go to this resort sit outside on Manuel's area.Manuel is an amazing,kind, friendly thoughtful man. In the pool be sure to see Miguel and Alejandro best bartenders. These two men work hard, fast and are very friendly workers. This resort is a 20 Minute walk along a nice pathway into Bucerias, which has a fantastic outdoor market and great restaurants. If you cab into Puerto Vallarta which is 30 minutes you must go walk the Malecon Boardwalk along the beach I suggest late afternoon and night. We this this awesome couple Scott and Robyn we went into Puerto Vallarta with then and they were our personal tour guides and planned our day. This lovely couple had seen to PIPI's restaurant a few times, what a BLAST! PIPI's Restaurant a few streets behind the boardwalk. Mariachi Band and Awesome food and drinks. Huge portions share with another person as portions are huge. It was our first time to visit Mexico. We travel every other year. And we just can't wait to go back and stay at the same resort and do it all again!!! Cheers,

The hotel was clean and staff were kind and helpful. Our room was very small with a double bed, couch and a shower/toilet room but we booked the daily double and got what we paid for. The buffet was good but not amazing while the a la carts were fantastic with a reservation required the day of at 8:00am. Nightlife was none existing after the show and required a trip into town but there were plenty of activities during the day to tire you out. Also, food and snacks did not seem available after 10:00pm. The adult only infinity pool was amazing with a swim up bar but hard to find a chair unless you got up early to reserve a lounger. 2nd pool for all was large and seemed to accommodate everyone with a bar and food close by. There was very little seating in the lobby bar area and could have used some tables and chairs to gather with others to play games, cards, etc... Beach walks into Bucerias took about 30-40 minutes and was a nice break to visit the market and some of their local restaurants. The beach was good but also hard to find a lounger unless you were up early. Better signage could be helpful for use of their amenities as they were off the beaten path and well hidden. On our last night we stumbled into the kids building to find out it turned into an adult games room in the evening with air hockey, pool tables etc.... It was a fun place to be.

I’ve been to Puerto Vallarta a lot of times and this was the worst stay ever. Not a 4 stars hotel. The room was the worst. On the side of the Riu hotel, all we could hear was the AC noise. The room lack of major TLC. No curtains, no towels rack, no cover sheets, broken iron, the safe was not even attach. When we ask to put us in another room, the room they put us in was even worst. The wifi reception is worst then if you were in Cuba. The insult was the personnel at the reception don’t seem to care. It’s unfortunate, cause this hotel as potentiel. The pools and the beach are very nice. The staff is super friendly and the food was good.

The staff were all amazing. The food was very low quality and not alwaus warm.. The overall issue we had was the rooms. They are in poor shape and needs much repairing. The bathroom has a huge leak in ceiling and black mold. It start dripping on our second day. Our fridge never got restocked. We always had to ask for water and coffee. It is no where close to a 4 star. The only 4 star would be the staff

We booked a Jr Suite Swim Out Dble Queen Bedroom and it was great! We had We had the Altitude Privilege access and that was great too! We checked in at a separate office / suite / lounge where we could sit down and enjoy some refreshment. We had great service from Josefina at the welcome suite! We could reserve all our diners for the whole week through the Altitude private access service! This is totally worth it. Our room was spacious and had all the amenities of a good resort. The swim out experience is good too, it's more relaxed and calm so you can wind down for a busy day at the pool and beach! All the restaurants are good! The service was great the whole week: Alejandro at the breakfast buffet, Manuel at the main pool and Cesar for the entertainment! All in all, me and my family had a great time at Krystal Grand Nuevo Vallarta! Thank you to Sandra Taylor at TripCentral for an outstanding service! I will definitely call Sandra again! :-)

This resort is very nice. It's not huge, which makes it feel welcoming. The grounds are well kept, there are areas of lush vegetation throughout the property. Pools are great, I like that there are family friendly pools and adult only, I tried them all and it's a nice mix. Once again well kept, clean, and thanks to the efforts of staff not filled with plastic cups or spilled drinks. (It is the resort policy that guests use covered cups or thermos style cups in the pool...great idea!) One drawback is that even though it's resort policy that pool chairs are not to be saved, guests still do so. The staff tried in some occasions to enforce this, but not always. That's not their fault though, people should be more considerate. The food was excellent. While the buffet was on the smaller side, there was good selection of fresh, tasty dishes to choose from. I never made it to the al la carte restaurants as I was enjoying the buffet. The fish tacos were amazing at the snack bar. My room was clean and comfortable. The AC worked well, and the bed was comfortable. Good water pressure and temperature for the shower, because of the way the shower was situated, with no door, the water would spray on to the floor of the bathroom area. (That could be user error). My room faced the construction next door, but that wasn't really an issue as I wasn't in it during working hours except first thing in the morning, there's not much the resort could do about the property next door. Because my window faced the corridor I had to keep the drapes and screen closed or those walking by could see in, an inconvenience if you like to hear the ocean, but not a big deal. The staff was amazing!! Always friendly and helpful. Special shout out to Eugene, who goes above and beyond, trying to accommodate everyone's needs, working so hard always with a smile, a hola, and always checking if everything is okay! The crew doing games during the day and evening were fun and got people involved. The front desk, luggage porters, gardening, maintenance, servers, bartenders, security, kitchen, and cleaning staff were so hard working and accommodating, welcoming and friendly!! They're the ones that make this resort stand out, I've traveled quite a bit and the staff here are top notch!!

We had an amazing time at the Krystal Grand. Food was delicious. Pools were clean and the infinity pool was breath taking. It is a great location if you like lots of action on the beach with quick access to horse back riding, sea doos, para sailing, banana boat rides messages and vendors going by with jewelry, hats etc. Our room had no balcony. The window looked out onto construction and the rooms were very small. Other people we met were in other areas of the hotel and they loved their rooms. The roof top pool/bar that opens at 5:00 pm had has an amazing view of the area.

I give a 5 star rating because even when there was a problem, it was fixed within 10 min if you call the quality control rep number they give at checkin. Room: They are eager to please. Had issues with our rm at first, called the rep she haf 6 different staff in fixing it and finished within 30 minutes of our arrival. They upgraded our rm prior to arrival without us asking. Beautiful ocean view and kitchenette. Food: The buffet was the best ive ever had at a resort. So much to choose from. An entire section for kids (adults too if preferred) thst had food like hot dogs. So much food everywhere all the time. Snack bars were delicious with nachose, hot dogs, and really really goof fish tacos. My favorite was the coffee shop. Just like starbucks but you dont pay. And the best baking! The steak restsurant... all the other food for the 3 course meal was good but didnt like the meat. We preferredthe buffet. We felt very safe eating there. No sickness for either of us st any point. Pools: we loved the adult pool with the swim up bar that looked over the ocean. Other pools filled with families, tons of seats everwhere. Difficulty is finding shade, not seats. We cant wait until we go back! No covid rules in place. Staff: Amazing!

We had been here 4 years ago and loved it! We were very pleased to see the resort and staff were still awesome! The grounds, pool and beach are great! Our room was very nice, we had the king size bed with the living room. The restaurants were very good! Only downfall was having to get up early to book the reservations for the next day!

The staff was amazing. The Altitude upgrade was well worth it! Having your room access on your wrist bracelet was awesome, no more keeping track of your room key. I preferred eating in the buffet to the restaurants as it had more selection. We were very pleased with our stay and would definitely go back.

The Krystal Grand at Puerto Vallarta is a wonderful hotel -very clean -excellent service -food was great -the breakfast buffet with their assortment of fresh fruit and omelettes made to order was a wonderful way to start the day. We had upgraded to a swim out and would highly recommend this. The concierge made sure we had beach chairs where ever we wanted, reservations for dinner etc

The grounds and pool were immaculate. The staff were very helpful and friendly. There was lots of choice for meals and entertainment. The spa service was amazing. Would definitely recommend staying at Krystal Grand. It is close to Buceria to walk or taxi to.

First we booked and paid for Deluxe Resort View with Queen bed but was downgrades to Standard Resort View with double bed for first 4 days but upgraded to Deluxe for the last 3 days after complaining to management every morning for first days,other than that the resort was almost everything anyone would want. The workers were excellent and bent over backwards to help you. Management has some growing pains but is working hard to ensure the right person is filling the right slot. Talking to people that have spent time at the resort before said that the resort was not quite at the same level yet as before COVID19 but will get there before end 2023. We don't know what that means but we were impressed. The next question;Would you recommend this resort to a friend, ONLY IF YOU GET WHAT YOU PAY FOR AND ADVERTISED. I would also go back with the same reasoning and was compensated for the downgrade. Our value and overall rating is based on unfair treatment.

Beautiful grounds, well kept and clean Food was varied and really good! Beautiful pools. I wish there was a jacuzzi in the pool area, which I need to use regularly for back pain issues. Enjoyed our coffee every morning I felt the drinks were a little watered down. As there are only three a la carte restaurantes, the system of lining up before 7 am to make a reservation seems not the best way to do it. Great time overall! Will likely return

Booked a basic AI room for a last minute getaway, arriving Feb 2023. The resort looks beautiful from the front driveway, with an awe-inspiring view through the front lobby. Very impressive. The room we were initially given was a bit dingy, dark, and smelled damp. No view. We asked reception about an upgrade, which was available, for an extra charge, the next day. So we stayed in the dingy room one night, then moved to a MUCH better room on day 2. The a la carte restaurants were good - the Asian restaurant was our favorite. Gotta get up early, though, to make a reservation at reception! The buffet was alright for breakfast, but only basic at any time of day. The pool canteen for lunch has the best fish tacos! A must have! Getting a sunbed at the pool or beach is near impossible, unless you get up at 4am and put your belongings on them. And even then, other hotel guests moved our things to other beds on two separate days. I guess they were more important people than us lol. The employees working the lobby and the beach bars and the restaurants are all very helpful and welcoming. Be sure to bring your pesos for tipping! The staff really do deserve it - they worked really hard to make sure we were comfortable. And we were!

We were worried after reading the reviews, but pleasantly suprised. I wouldn't book this resort again, but if you've booked don't worry it's a decent place and we had a blast. It's a smaller resort than we were used to, but was family friendly and the staff were great. The buffet was just okay but definitely not bad like the reviews suggest. Our only real issue was we booked a "Tropical view" that was off a loading dock and covered in insulation. They moved us to the 6th floor and everything after that was great. But if they didn't this review would be very different.

The resort was good the place was clean and staff were friendly. The booking went as planned no complaints. We would stay here again if we went to Nuevo Vallarta we will also tell others of this place.

I will start with the positive: The room was large well kept and after the first day of requesting a time that we would like the room serviced and of course a tip to the maid each day all went well. The A la Carte restaurants were very good and service in most cases was very good. The negative however was quite negative No: 1 the beach was not easy to walk on and of course being on the Pacific the ocean was very rough.The worse part of this hotel and probably the same with nearby hotels is the reserving of the pool and beach long chairs. At 7 am 98 % of all chairs that would be in sun were reserved with towels,shoes magazines etc and by noon probably 50% were occupied. I could mention a lot about the Mexican Mafia but space is not available on the review. All and all we gave over the 2 weeks 2800.00 pesos in tips.

Tout d'abord, j'aimerais indiquer que nous étions très anxieuses avant notre départ, suite à de nombreux commentaires négatifs lus sur les différents sites. Quelle ne fût pas notre surprise de constater que tous ces commentaires étaient de loin très exagérés. L'hôtel, n'est pas neuf, mais il est tout de même très agréable et très bien entretenu. Le personnel est souriant et sympathique. Toujours prêt à nous rendre service. Les piscines sont parfaites et la plage est vraiment très bien avec ses chaises et parasols. Mes seuls bémols concernent le buffet et la réservation des chaises (piscines et plage). En ce concerne le buffet, pour ceux qui recherchent avant tout une expérience culinaire, je ne pense pas qu'il s'agisse du bon hôtel. Mais, bien que le buffet était limité, on arrive quand même à trouver de quoi se satisfaire. Et effectivement, c'est très mexicain. Si vous aimez c'est parfait pour vous, sinon, c'est plus difficile. En ce qui concerne les chaises de piscine, ceci ne concerne pas seulement cet hôtel, mais je trouve qu'il est indécent de réserver une chaise pour toute la journée, alors qu'elle n'est occupée qu'une heure ou deux. Cette pratique généralisée devrait être interdite. Vous utilisez la chaise ou pas. Point à la ligne. Si vous ne l'utilisez pas, vous la laissez à quelqu'un qui s'en sert. Les chaises étaient réservées à partir de 6h00 le matin (parfois plus tôt). Très difficile d'en trouver. Heureusement que je suis une lève-tôt, j'ai pu faire mon choix, mais malgré tout, je trouve dommage de laisser des chaises vides si longtemps. Il y a beaucoup de mexicains qui viennent en vacances à l'hôtel et personnellement, je trouve que ça rend l'expérience de voyage et de dépaysement encore plus intéressante. Les chambres étaient propres, confortables et bien entretenues régulièrement. Nous avons grandement apprécié notre séjour et nous y retournerions sans problème. Merci beaucoup.

Pros Food is pretty good, no they don't have 10 restos and a million choices but what they have is pretty good and there is something for everyone. Drinks are decent, good selection of liquors ect. There are servers at the pool that come by pretty regularly. Actually probably one of the best resorts I have been to with pool service. Pool area is great. Main pool, adult pool and an infinity pool (has the swim up bar). Lots of sun shelves, chairs in the pool, umbrellas, good mix of full sun and shade. Didn't find the classic "chair saving" was too bad. If you were out at 10 you could probably still get a spot. Hotel is attached to an oxxo, a pharmacy, a little shop and a bike rental place. The hotel will not tell you that but if you walk out and down the main stairs you are there. The city bus (22 pesos) to PV runs every 30-45 mins outside the hotel. Cons OK I know you're on vacation but the wifi is really terrible. We were only on the 5th floor overlooking the main area and had wifi maybe 10% of the time in the room. Lobby and pool area are ok but can still vary between really good and no service. Video chats home are spotty at best. I would not count on this wifi if you need to. You can definitely hear things next to you and people going down the hall but it's not really that bad. I never really found myself disturbed by it but alot of the night activities are right in the main pool area and you will hear those well into the night. If you want to sleep earlier than 10 ish, bring earplugs. Sometimes there are weddings and they have fireworks that will scare you half to death but are nice to watch. Beach is pretty nice but there are people selling horse rides up and down it all day which is fine, they just go on their way if you say no. But there was ample amounts of horse droppings getting knocked around in and out with the waves..

It was good value for the money but lots of issues like horse feces on the beach no hot water in shower, no adult entertainment, caters to children but beach was nice, adult pool was fun, grill and Asian restaurant were good

The grounds on this resort are beautiful. This resort is definitely for families . There is no entertainment at night for adults. Our room looked out on to the ocean and what a view! Food in the restaurants were pretty good. Seem like the resort was short staffed . Sometimes Horses on the beach left feces. Good for what we paid

It s a nice hotel , the staff is fantastic from the chamber made to the valet. I would like to give a special thanks to the 3 concierges Brenda, Josephina and Amirali that treated me like a king, made my reservations for the restaurants so painless. The grounds are well kept, there is pretty much always beach chairs available through out the day. The only thing i found would of been nicer is a bigger choice of pastries at lunch time otherwise everything is great. This is my second time at that hotel in the last 6 months and if the price is right i will go back in the next 3 months.

The resort Krystal Grand was a great vacation. The hotel was so clean, the rooms were always clean and comfortable, the property was well kept and maintained and the food and drink areas were impressive. The food and and drink were always fresh and clean. We did not worry for one moment.

Everything was exactly as we expected except the room was a little dated. However, it was very comfortable and the view was amazing. The staff are the most friendly and helpful we have ever had. There were always lots of chairs with umbrellas on the beach which is important to us because we like shade.

Grounds kept clean, meals were very good. Booking for them was a bit of a chore having to be in a early line up to book for only one day ahead booking. We never knew what the dress codes were either. Other then that all good.

My wife and I spent one week at Krystal Grand Nuevo Vallarta in mid-April to celebrate our honeymoon. We were housed on the 4th floor, in the main building. Seems like most rooms in the main building have a partial view of the ocean. I wish to dedicate a special shout-out to the Aileen (the manager) and Patricia (concierge) for making our stay a memorable one! Pros: - Very clean and well maintained - Beautiful architecture including infinity pool - Rain showers in each room! - Main buffet was right by the beach/ocean, so you can enjoy incredible views during meals - The Resort was small, so regardless of which building you were allocated to, everything is within walkable distance even for those with limited mobility - Food was clean and delicious, especially snack bar (fried fish tacos + cheesy nachos were the bomb) and the A La Carte (Grill & Italian restaurants were the best, followed by Japanese, and least favorite was the Mexican). I would advise skipping the Mexican unless you’re really curious. We ate at the buffet daily and did not have any GI issues, despite eating freshly cut fruits or cold cuts - All hotel staff were diligent about COVID protocols and were wearing masks, which gives us confidence that management takes this seriously Cons: - Guests left their towels overnight on the beach/pool chairs for the entire week to reserve those spots, which is selfish and inconsiderate to say the least. - No money exchangers / banks on-site, which makes it difficult to exchange money to tip hotel staff - Have to get up at 6:30AM to make A La Carte reservations (especially the Grill & the Italian) EVERY morning, unless you’re an Altitude Member (in which case you can book 2 days in advance). There were at least 30-40 seats that were empty during our entire dining service, which was unfortunate as individuals likely booked but didn’t show. - Very limited entertainment (No live performances in the evening, no access to water sports like kayak or catamaran, no access to board games or sports) - Access to the Games room (Ping Pong, Table Pool, Darts, XBOX & Playstation) were limited only to Adolescents under 18 years old. - The waves were very strong in the week that we were there, and ocean was not clear enough to snorkel Recommendations to Resort improvements: - Please have an on-site money exchanger (even if it is small), so that your hotel staff can receive more tips - Please have someone clear out all beach towels left overnight, so that there are no “reservations” of beach/pool chairs for the whole period. The $25 cost of each Beach towel lost will surely have some Guests thinking twice about trying to reserve these chairs - Please limit each hotel guest to booking the Grill and Italian once during each 7-day stay, so that other Guests can get to experience it too - Please grant Adults access to Ping Pong and Table pool too - Please provide some board games where Guests can loan these out and return them for entertainment

We truly enjoyed the view from our room, overlooking the main centre area of the complex & further the ocean. Meals were very good & the beverages were refreshing. We missed not having nightly adult entertainment but found things to keep us busy. Covid may have still been an issue. Looking forward to our next getaway. Thank you Karol for your attention, prompt responses & making this trip happen for us.

We stayed at the Krystal Grand April 5th-12th, 2022 The resort is beautiful I loved the size of the hotel, the options of the pools, adult only, family pool and activity pool that was a infinity facing the ocean. The beach you could walk for miles and walk into town easily on the beach or a safe path. Workers were friendly but still understaffed, breakfast buffet had lots of options, lunch BBQ was great and 2 of the three restaurants were great. If night life is what you want this is not your hotel there is zero entertainment I would have appreciated something some music or a band and a nice area to sit at night. There was just a sky bar that had seating for about 10 people but if you don’t care about that you will enjoy it and I would recommend it for a nice place to stay, coffee bar was good. Not sure if the lack of entertainment was due to Covid but bringing something and somewhere to sit at night in lobby would be a great addition.

I would never stay here again, nor suggest to a friend. The food was inedible, the music was loud and obnoxious, there was never enough loungers or spaces for everyone (people would get up at 7am to put a towel on a chair to save for the whole day), the drinks where watered down or always tasted like aspartame, and the room….. oh my goodness the room. Worst room I have ever seen. Everything was broken and dirty. Rooms never clean properly, king bed with a fitted sheet too small (and gross mattress under) if you had the hot water on then a loud noise and shaking occurred, had a coffee maker for the room but wasn’t able to get coffee for it (just remove this then) patio furniture was so dirty it stained a dress when I sat down on it. Also so far from town you were just trapped on this crappy resort. Only good thing was the people working. They were lovely and helpful. Not their fault their employer is running such a dump.

This hotel has great service, all workers are very friendly, it is easy to book and pre book each day for all restaurant. the concierges are extremely on the ball. the ground are kept real clean.Free WIFI everywhere is absolutely great and free bar fridge and safe are great features.

The concierge (Gilberto) was an exceptional problem solver. He provided several options for the ArriveCAN mandated PCR test. We opted for the “in room” test ($145 USD per person) with a 12 hour e-mailed result. The test took 10 min. Costs for the tests varied from $100 USD to $200 USD per person, depending upon who provided the test and where the test was performed. All staff we’re wearing masks and they politely reminded guests to wear theirs in all appropriate areas. The rules are identical to Canadian rules.

Beautiful large room overlooking the 3 pools and ocean The Grill restaurant was excellent On the 10th floor is the Sky Bar with a stunning view of the sunset every night .Food at buffet was normal but at the beach bar everyday was Wings Ribs Fish tacos Everything you could ask for for a lunch Drinks were premium also Smaller resort but very nice Close walk to town along the beach also I would reccomend this hotel Thanks again

We had a fantastic time at this resort! The food was excellent! The service was amazing! The pools and the beach were absolutely terrific. It’s well taken care of by an excellent staff. Great entertainment every night!

This resort was exactly what we were looking for traveling with my 85 year old parents. Compact, accessable, warm pool, good food, friendly staff and wonderful weather. It could get a little loud at night. The way the hotel is built all the activities are in the middle.

Nice resort with nice service. My room was spacious and clean. The hotel is at 20 km of Puerto Vallarta a little bit to far for me. The beach is perfect, very quiet. The food at the buffet and the grill was correct but the asian restaurant was not very good. The mexican restaurant is reserved for the people of the time sharing. It's not indicate on the website. Overall, the vacation was a nice experience.

Grounds, pools and area were fantastic. The coffee shop two doors down from our 41118 swim up room was perfect. I suspect that 41117 would be a nicer swim up room as it is isolated in the corner and gets great shade.. drawback being the loud noises from the cafe next door. Food options were somewhat limited compared to other resorts and some (Japanese) are only open certain days. All but the Japanese need no reservations at all.The food itself was excellent and Elena at the omelette station was a superstar. Do watch some of the restaurants as some will forbid those with plastic flip flops. We only did the infinity pool with the swimup bar as we had our own pool.It was nice to hang over the edge and look at the ocean. For those who shop there is a OXXO right outside the front resort entrance and also a pharmacy. There is also a Mega shopping store nearby (groceries) and 10 minutes towards Puerto Vallarta there is a huge walmart. My only complaint is that no matter how busy the resort was, or on some days was not, there were NEVER enough staff and they all worked extra hard and had to run around.

We were so pleased with our resort. After reading some negative reviews we were tempted to look elsewhere but so glad we kept our reservation. Our room was a standard room, small but had everything we needed including clean towels everyday. Any concerns were handled politely and immediately.The bathroom had just been renovated -very modern shower. AC worked and it was quiet. The grounds were beautiful, the restaurants had gourmet meals and the buffet prepared delicious meals. Really liked not having to make reservations. I have celiac and could not believe how attentive the waiters and the head chef was ensuring that I too could enjoy tasty food. The salmon was simply delicious and I was able to indulge in some GF desserts. I would recommend this place for all you fellow celiacs. My husband is picky and he found more than enough tasty food. The COCO Cafe is perfect- open 24hours. Oh yes! The Sky Bar was so peaceful- a secret place. The beach was extensive with our only complaint of not having enough chairs.The three pools were lovely and I enjoyed the water aerobics as well taking Spanish lessons. A shout-out to Guillermo(sp) (William) with organizing entertainment - the Mexican Dancers Nite was excellent, the live band as well especially when some locals got into salsa dancing- so much fun! Beach party nite and karaoke nite were a hit too. We did no excursions as we have been in this area before but we did walk to Bucerias both on the beach as well as the walkway.Thank you, Manuela, for finding this resort.

Except for entertainment like Bingo night, participation night, casino night, karaoke night. Needs Entertainers and a stage for showtime. Great rooftop bar and gardens. Food is average, buffet is a small space but lots of seating outside

We just returned from a 10 day vacation at the Krystal. The good.... Carlos and Giovanny!!! you guys are excellent bar tenders thanks for the great service and ready smiles. The room was excellent , the maid service was excellent Carmen did a fantastic job as well! Also the guys at the snack bar and the girl that does the food service there are fantastic I wish I got their names. The so so... the food was not bad but the service was really disorganized it seemed no one has a specific area to look after so they were always running into each other. I think the management needs to work on that. Also, get rid of the cat out of the "O" I found that a little un healthy. The grounds are really pretty but get rid of that green pool, make the walk way on the far side and put out more beach chairs. Even the walk ways into the resort or down to the beach are way to narrow and with the sharp edges your just looking for people to break their ankles! The bad.... no chairs, people reserving chairs on the beach and the pool then not using them all day. The daily newsletter says its a no no but no one does anything about it. I witnessed guests removing towels and getting yelled at by others when they come back 3 hrs later for their chair. Its vacation, no one should set the alarm for 5 am to go get a chair and that is what alot of people do! I would make it a no no to do that its a first come first serve basis to bad if you have to enjoy the sun from a different angle ... but please put more chairs on the beach you have over 400 rooms, and 2 people per room as a minimum you need 800 chairs not the 300 that you have. The beach could use at least another 100 chairs, just have a look next door at the Riu they have lots of beach chairs so no reason why you cant have enough for all of your guests.

Don’t believe the negative reviews!! Booked the resort and then started to see a lot of negative reviews so I was really nervous but those nerves were quickly calmed. The resort is beautiful. The main building and large pools are no and in amazing condition. Our room was huge with a living area and separate bedroom area. The food was good (very typical Mexican resort food). Staff was very friendly and very accommodating. My only negatives are lack of seating at the pools and beach. Yes you have to get up early to reserve pool or beach chairs. They say you aren’t allowed but everyone does it so to ensure you get seats you need to reserve early. This is the same at every Mexican resort I have been to. Also the service in the al la cart restaurants can be very slow. We loved the resort and would definitely go back.

nice place everything very close, clean , nice room, ocean and beach beautiful, food very good . only complaint was check in was very disorganized and took way too long ( 2 hours ) Close to 3 differant towns , cabs very reasonable and very accessible, overall great vacation spot!

We found the resort clean, beautiful and well maintained. We felt pampered and safe during our stay. The staff were always pleasant and anxious to assist. Food was wonderful in the signature venues, and they were easy to book. Our room was large, clean and had a beautiful view. Our disappointment would be in some of the older furniture in the room and the general buffet was low on variety during our 8 days stay.

Great pool area,beautiful grounds.Updated smaller hotel,we had a great stay March 2015.The service from all staff was excellent ,nice to stay at a smaller hotel you get to know most the staff.Great location 20 min walk to Bucerias.