Beautifully beaches, great snorkelling, older hotel but beautiful gardens, long walks, great people and events. Had Canadian night with steak, shrimps dinner. Next day big event with performers in the lobby, music and great dinner, lobsters, Sudhir, etc.

Very appreciate for the excellent service at all levels of our vacation. Resort is perfectly located, staff very professional. Thank you all for the good vacation. No additional comments!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

With a heavy heart I write this review. I am a repeat guest since opening and I will not be returning. I have proper expectations of food but I do not expect to be served spoiled meat on 2 separate occasions. The other protein choices were all fat and we were unable to eat them. There is one working cart so plan on taking all your bags to Your room on your own. The van for Coral guests drives so fast he knocked us off the road twice. All of the beach chairs on Ensenachos beach should be replaced. They are mouldy and broken.The pools used to be very clean, this trip they were moderate at best. The small pool with the hot tub was filthy and was definitely unsafe to swim in. Sadly the only positive is there is way less garbage littered around the beach and walkways. It is a real shame such a stunning property has been allowed to fall into ruins.

What can I even say… it’s always amazing to go back to that beautiful beach and the incredible staff who make it feel like home. Every time I leave, a part of me stays there. That beach is unreal, and the people are even more special. It breaks my heart when I see negative comments about Cuba — knowing what those people are going through, they still show nothing but kindness, warmth, and smiles. Nothing is missing. Everything is perfect in its own way. If someone expects something different, then simply go somewhere else and pay more — but don’t put down a place filled with so much heart. I was never hungry, never uncomfortable… just grateful. I can’t wait to go back. ❤️?✨

Arrived Monday November 3 and it took us awhile to figure out this huge resort, it is layed out nicely and the beach is absolutely stunning... That's where the good ends .. When we got into our room we sat on the mattress and could feel the springs which made for terrible and uncomfortable sleep every night...the toilet did not flush properly even after maintenance came to the room and apparently fixed it...that was horrible. The food selection was terrible as only 1 buffet was open and they served the same food everyday and the food selection was very limited....we payed for 3 a'la carte meals in our package and because everything was closed we did not get that option that we payed for and nothing was ever offered to us to make that right, so kind of feel like we got ripped off that way. Overall it wasn't a great experience but hard to deny that the beach was simply amazing. Not sure if we will return to this resort....A LOT has to change for that to happen. I would say book at your own risk and hope for the best... It's Cuba and nothing is a guarantee

I had a good vacation at this resort food was adequate staff were great for service I said good not great because flying with west jet was the biggest mistake of my vacation they charged me$60 for my luggage one way and another $60 on return flight the worst part of it is I only find out when I’m at the airport I never received information about it when I was booking or before my trip and my travel agent never informed me either this is inexcusable from trip central very disappointing I will never purchase any vacation that flight with west jet in the future I hope this helps someone make better decision wets jet is the only airline charges your one piece luggage

This resort had great reviews, and we did a deep dive on youtube to see what we could expect. Unfortunately, we did not have a great time for our first stop in Cuba. The pools needed to be cleaned.There was mold everywhere you stood and sat by the bar, the rooms were not sealed at the door so we had multiple salamander on our ceiling. The food was cold and there was no selection whatsoever. Flies were a huge problem, so you didn't want to trust anything that sat out. The staff were hit and miss. Some were very pleasant to deal with and helpful, whereas others were rude, dismissive and ignorant. There was only one golf cart to tend to the entire resort, and when you have rainy days and people having to walk to the one place to eat at the buffet, you'd be standing there, waiting for a very long time in the rain to get anywhere. The beaches were beautiful, however, it would have been nice if they raked the seaweed. It wasn't an enjoyable trip.

This was the worse resort ever. We lost our air conditioner 3 times in one night. This trip was my daughter's honeymoon and there was nothing recognized for that after they said they would make it special for her and her new husband. The room was not set up with a crib and small bed for there other child of 4 years old. We were not told that the dining hall was changed to the other end of the resort and they moved dinner and lunch like 4 times on us without telling us and then making us have our meals outside where the bugs and mosquitoes were biting This was not a pleasurable experience with 2 small children and so late at night My daughter and family and I were also supposed to be close together and the first night we were at different buildings We were very disappointed at how they run things and will never come back and never recommend to anyone

The beaches are absolutely AMAZING! The resort is not new but has a certain colonial charm to it and given the circumstances the staff is doing their best to keep it in good shape. People are very friendly and willing to help. We had a very pleasant experience. There is a large variety of good foods. And drinks as much as one might dream of. And there is ice available all over the place. If you're looking for a top notch 5+ stars experience you should find another resort (and possibly pay double or more), as this might not be for you. But if you're not too picky and looking for a really nice quiet place to relax and have a great vacation with stunning beaches and great people around you, this is a great resort to go to.

We stayed at Coral ensenacho adult only. Ground was beautiful with so many white butterflies everywhere, felt like we are in heaven. Villa was huge!! Bigger than my house in Toronto!! Jacuzzi in terrace with table set and loungers. 3 bathroom, 2 walk-in closet, kitchen, and 2 beautiful huge bedrooms. Food was good, enough variety, lots of drinks. All the staff were so kind, friendly, so helpful. Beach was beautiful with white sand and clear emerald green water, fish dancing around our feet. Only little problem was no wifi connection inside our room. And 24 hours snack bar was very far, we have to wait for the Cart Because this resort was so big, we need more time to find all the facilities.

Resort was amazing . Great time to go when it’s off season.Pool was empty and the beach was as well.200 at the resort and the resort is huge. Would definitely be booking again . Service needed attention and buffet was full of flies.But they were doing their best

We just returned from a week away to Iberostar Ensenachos where we had a great stay. The beach and water are amazing. The grounds are well maintained, the entertainment and animation team, the people we met at the reception, bar/buffet are all trying to please and engage with the clients. Yes, there are renovations and some time it seems there is a long walk to get to the lobby/buffet place, but we did not let this disturb our trip. This is a great place for people that fishing, swimming and snorkeling. Thanks Ensenachos Team

The resort is huge to begin with and has two beaches - Megano and Ensenachos; both which were some of the most beautiful beaches I’ve ever seen. We regularly saw thousands of fish, stingrays and even starfish - just beautiful. The beaches were very quiet and felt like we had lots of privacy and spaces from others - perfect for relaxing. For the resort it’s self, it’s huge and a bit outdated but I didn’t really mind I still thought it was very nice. In terms of our room it was very big and spacious although it had a bit of a dirty feeling to it. First of all, we saw two small cockroaches in the room and lots of small ants near the toilet. Secondly. The toilet did not work. We regularly had to play around with the pipe to get it to flush and this was quite troubling since we got food posinoning. Besides that the room had a great balcony with lots of room to unwind and relax. For the food; the three “a la carte” restaurants were closed for renovations so we had to choose between the snack bar and main buffet. The main buffet regularly had lots to choose from with different options each day - it was indoors and felt very clean. The snack bar….. not so much. The night we got there we saw a giant cockroach hanging around the kitchen and the staff didn’t do anything. There were regularly birds flying in or around the food and thousands of flies. So would recommend the main buffet over the snack bar. As for the service - all of the staff were extremely friendly and helpful. I had amazing experiences with all of the staff around the resort and the night time shows were extremely entertaining. Nonetheless, we had a great trip here to Cayo Ensenachos and will never forget how beautiful the beaches here are.

We stayed at the is resort at the beginning of May 2025, the resort is beautiful but a little dated. Everything is clean and well maintained. All the employees work very try hard. Cuba as a country is in crisis and everyone is doing their best with what they have. When you arrive you will likely experience culture shock to some extent. Beach, ocean: The beach is beautiful, stunning, breathtaking. The white sand is soft, water sparkles in different shades of blue. Lots of fish and ocean life accessible right from the beach, various sizes of alive conch. There is a shipwreck you can walk to. Lots of fish and coral by the rocks at Ensenachos beach. Take the catamaran from the small resort marina out into the reef for an hour of snorkeling, lots of live coral, starfish, sea urchins, colourful fish, turtles. The marina staff is super nice as well. Rooms, facilities: Everything is clean but dated, ac is in each room but might not be strong enough depending on individual preferences. Linen and towels were clean. Bathroom has a tub and shower. Expect some critters in your room (we had a gecko). Each room has a balcony. Daily cleaning service is very very good. Our bungalow was in the perfect location with a short walk to the beach, pool and kids water park, snack bar and swim up bar. Some shuttle service is available between the lobby, marina and big restaurant but we mostly walked. The grounds are beautiful and very well maintained. The pool is clean. The kids water park is small and not all features are working but my kids had a great time. The kids club has limited hours and offers some activities and programs (I.e. mini chefs, yoga on the beach). There is a playground as well. There is lots of wildlife to see around the resort. Lizards, geckos, birds, crabs, hermit crabs, cats and kittens. Food: There is plenty of food available but most of the food is Cuban. We were very cautious with what we ate (hot food (rice, beans, some meats, some veggies), food fresh off the grill (omelette, chicken, fish, Cuban style pizza), freshly cut fruit (the mangoes are delicious) and pastries (muffins, cookies, small croissants)). Salt is available but you may want to bring ketchup and jam etc. We had some minor stomach troubles and most of the other travellers we spoke to had some sort of stomach troubles during their stay. Definitely bring gravol and pack lots of snacks if you are travelling with kids. You are not going to Cuba for the food. There is a 24 hr snack bar that also serves breakfast and lunch buffet style and is used as one of the restaurants for dinner. Lunch is served at the beach bar and was always fresh and hot. The large restaurant offers buffet for breakfast (lots of options), lunch and dinner. We did not eat at any of the restaurants, only buffet. There are flies at the buffet / restaurant. Also sometimes there are small biting insects in the evenings (bring big spray and afterbite). Drinks / water: You get 2 purified water bottles to your room each day (reusable glass bottles). This water felt safe to drink. Cold and hot drinks are available throughout the day, we were a little cautious of ice cubes. My kids loved the frozen lemonade. Welcome drinks are available at the evening buffet. Try to stay hydrated as much as you can. Cuban and British alcohol is available, I do not drink so don’t know the quality of the alcoholic drinks. Entertainment: The Michael Jackson show is a highlight, don't miss it. Theresa white party by the pool was the next most popular. Each night has an interactive kids show, the performers do their best to include everyone. Shows in the theatre feature different themes daily and performers are excellent and work very hard. Various entertainment throughout the day at the beach, the pool and the lobby. Things to keep in mind: Cubans are struggling, they have very little and live in conditions we cannot imagine. Anything you can bring for them (clothing, medical supplies etc.) is much appreciated. Tip if you can (USD or Canadian bills are preferred). Cubans make a basic salary, the tips really help them. Cubans work 6 out of 7 days and we saw many employees start work at 10am and work past midnight. Many depend on public transit and it takes them between 1 and 1.5 hours each way to get to and from work. Almost everyone speaks some English but it is nice to know some basics in Spanish. You can also download an offline translation app. We really enjoyed our stay ?☀️

Amazing resort with so much elegance and class. It is an older resort but very charming. From the moment we arrived, we were greeted by very professional and friendly Sesia , front desk conciege. We were upgraded to ocean view room, which was amazing. Room are very spacious and bright, cleaned daily . Everything worked in our room. We had hot water and electricity without any interruption. Our cleaning person was amazing young gentleman Adriel, who created magic in the room daily and decorated our room with beautiful swams , made out of towels, and many other special decors. People in the buffet were exceptional and friendly. Everyone was wonderful, but exceptional were Jaima, Mayra and Jamile , cleaning Lady in the buffet . Workers on the beach were also wonderful. Every worker was exceptional and worked so hard to make our stay pleasant. We had an abundance of delicious food..everything was fresh and tasty.. there was a lot of see food, I personally don't eat see food, but saw many people enjoying it. Entertainment personal worked very hard daily . It was a pleasure to meet Osmani. Beaches are absolutely mesmerizing..True paradise..no seaweeds, just crystal clear water . You simply enjoy and relax. Absolutely amazing place. Would highly recommend it and definitely will be back

Return visit. amazing beaches and a good area for snorkeling off the beach. Room was great and clean. Buffet under renovations so food selection not as good as before but sure it will be better when work is done . A la cartes were good except only one selection at all of them for dessert and that was flan. not my favourite.. Nice to see the Canadian flag displayed around the resort and the best part is the wonderful Cuban people!!

We just returned from Iberostar selection Encenachos. It was our third time there, the last was two years ago. This time it was just my husband and I. As always the beaches are stunning! Never disappoints and it is what draws us back. The last time we were here there were some days without eggs, bread, potatoes, beer etc...this time it was fine. Fries,pork,chicken….We even really enjoyed the white mild fish for lunch at the Megano beach. I’m not a fish eater but it was delicious. They have made and are in the process of making a lot of upgrades to the resort. So far it shows in the beauty of the lobby and its furniture and walkways. The rooms are adequate but it will be nice when the Reno’s are done on them too. We will definitely return!

Hotel was very good Nice clean room. Just ask for more towels or pillows they are very accommodating. Room close to everything Beaches were so amazing and free water catamaran,paddle boats, canoe. Food could be a little better as varieties were limited but had fresh fish everyday for fish lovers. Would go back for the price

We stayed Feb 4-11, 2025. My favorite part was the sun & beaches. Ensenachos beach is very nice but Megano beach was my favorite, lots of variety of seashells, conch shells, starfish, also good for snorkeling. The rooms are dated but clean & the staff are fantastic, always willing to please you. The food at the snack bar & specialty restaurant was good & hot, but even though the buffet had a bigger variety of food, most of it was cold to lukewarm, but they had a microwave to heat it up. I can't remember her name but the waitress that we had every morning & at lunch at the Marino snack bar was so amazing, she definitely deserves a raise. The pools were also very nice & clean. Also most of the rooms electrical outlets were only 220v so you need an adapter.

The beach and weather was beautiful. The resort was nice but is outdated. Food was awful, bed had springs popping up. The view from our room wasn’t great, had a garbage can outside. Too much walking..

The people are amazing and friendly like family food is decent and amazing beaches will definitely return ?? is very thankful people and will do so many things to please you love ❤️ it so much kkkkkl

I had the most incredible experience at Iberostar Ensenachos. The moment I arrived, I was greeted with warm hospitality and breathtaking views. The resort is slightly old but well maintained with easy access to the crystal-clear waters. One of the best beaches I have ever been to in the Caribbeans. The rooms were spacious, beautifully decorated, and equipped with everything I needed for a relaxing stay. The staff, especially Rachel M and many others (can't remember names now), went above and beyond to ensure my comfort, providing top-notch service with a smile. Amazing staff in the entire resort. Only tried the Buffet as we were with 2 kiddos and was great with lots of options to choose from. I can't wait to return to this place and Highly recommend to anyone looking for a peaceful beach getaway.

Food was awful compared to other hotels in this area.one area of the beach was still under construction. Not enough entertainment. Service, here compared with previous years was a lot worse. No phones this time in the rooms. Shower stall still leaks out onto the floor. No wash cloths. Outside walkway was not lit up on one night

We had an amazing week at Ensenachos. The main lobby is very grand and a great place to spend time in the evening. Check in was easy and our room was ready. The 2 beaches are amazing! Staff very attentive and kind. Food and drinks were good. Resort was clean and the grounds are very beautiful.

The resort is well laid-out. Lobby bar was very good at supplying the drinks we wanted, no shortages. The buffet had a good choice, so we were always able to eat to our content. The a la carte Italian and Japanese restaurants were also very good. Although it was indicated wifi throughout the resort, I was never able to logon from our room #4222. We were able to logon only in the lobby. The room was nice except they didn't wet mop the room for the full week that we were there, resulting in dirty floors. Also had problems with the television and remotes which they had to replace. It would be good if they sprayed the principal walkways because of the prominence of bugs. By the time I got back home, I had approximately 15 bug bites on my legs that still itch even after 5 days back home. I would recommend bringing a can of bug repellent with you when you go. The pool that was near our room was very nice and had swim-up bar and a snack bar. It was also possible to go for a long walk on the beach.

Magnificent, beautiful buildings, lobby, interior and exterior, friendly people, nice service, 24 hrs WiFi. Beach is the best, fine sand, friendly bar staff, very friendly staff at restaurant. Entertainment professional, young girls and boys are dancing great.

Amazing people Amazing view An excellent experience Beyond what words can describe. The food is not that great. The special dinners were good. Fast service for the most part. I would go back again for sure!

This resort is top notch. From check in to check out they were all amazing! The rooms although older decor... were very clean and spacious. The staff were great, always friendly and polite. The food was good. I always found something to eat at the buffet. There are lots of fresh vegetables and fruits. The Japanese a la carte was our favourite! Shout out to the bar tender at the quiet pool. I never got his name but he was always ready to serve and help the guests. We would definitely return to this resort.

The beaches were beautiful!! Ensenachos beach is a must! The room was clean but some amenities such as toilet paper were in short supply (I suggest you bring some). There were some food supply issues some days but we ate at the a la Cartes and the fresh cooked food at the buffet. I would go back to this resort!

Loved the resort ❤️. The beach and snorkeling were amazing! The gardens are beautiful and everybody that works there are wonderful ❤️ The poor people in Cuba are going through real hard times but they are all amazingly nice. Thanks so much to all those hard working people.

All the employees were great especially Henny, Julio, Elvis, Javier and Adonis.( sorry for spelling). The food was some of the best we have had in Cuba. Parts of the resort are in some need of repair or renovation but overall descent. Beaches are amazing, no seaweed just soft white sand. Been to many resorts in Cuba and this one is at the top of the list.

My self and my 2 daughters had an amazing time at Selection Ensenachos. Food was great for Cuba considering food shortages. I really had no complaints except for the setvice in the coffee bar and lobby! I tip but they were not in a rush for serving women. Men were served first apparently. But that wouldnt stop me from coming back i definitely will be returning !!!

Gorgeous beaches, beautiful grounds, fantastic pools, clean and spacious room. Family friendly. If you stick with the Cuban food it is good; the western food could use some improvement. Friendly staff but not always responsive to requests, e.g. asked for pillows for all 4 of us but they never came. Overall, I would go back.

We took our 3-year-old son for his first all-inclusive trip. The resort, staff and all-around experience was great and one we will not forget. However, our travel day home was a nightmare. Our Sunwing flight was delayed 3 hours forcing us to sit at the Cuban airport for 5+ hours before boarding. Once landed we were told to wait onboard the plane for another 40 minutes before allowing us to clear customs. Travelling home with a small child made for a stressful & unpleasant travel day home. We are aware flight delays are out of the control of Trip Central but wanted to express some kind of frustration.

We enjoyed our stay.The resort grounds are beautiful and well kept. The beaches were amazing. The staff works hard and are eager to please. The rooms are a bit dated, but clean. The food was ok a bit repetitive but we were never hungry.

Great hotel, great resort. Would highly recommend. Beautiful beach! Good selection at the buffet. Of course don’t expect too much from Cuba due to their shortages, but the buffet showcased the showmanship of the workers there and their attention to detail! The best service we have ever received, arguably better than most places in Canada! The people working at the hotel were super nice and made it a truly special trip for us!

Hotel was ok and food wasn't bad (better than other hotels in the area). Coffee bar is amazing and beaches are beautiful! Pool water was super cold for some reason so didn't enjoy the pools as much as we wanted. Kids club was open on and off, and activities weren't consistent. Would still recommend for going to Cuba.

Thank you Liz Simunic for booking our flight and resort for us. The resort grounds and gardens were beautiful and the beach was great. When we had problems booking on line we contacted you and you made the process easy . You checked back with us by email to see if we had further questions about our trip and also provided park and fly information and coupon. We appreciated your excellent service. Regards Jerry and Dorothy.

We have been to Cuba many times, but this time we vacationed at Iberostar Selection Ensenachos in Cayo Santa Maria and from the first day we felt at home. Excellent management and honest, dedicated employees make our stay at this resort pleasant and stress-free. Clean rooms, great swimming pools, huge selection of food, rich greenery, beautiful beach, peace and relaxation. Thank you to everyone at Iberostar Selection Ensenachos for a wonderful 14 days of vacation.

We arrived at the resort check in was smooth however our room wasn’t ready until four hours latter. However, it gives us time to become familiar with the resort and have lunch. We were one of the first stops after leaving the airport. First the good things about the resort there was sufficient amount of food in the buffets. They had roast pork, chicken, beef and salmon which was freshly cooked and it was warm. The pizzas were good and fresh. Plenty of bread and butter. The sweets were the best we every tasted at any of the resorts we been to before. The down side lot of stuff was reused and was often cold. The eggs where powdered eggs and the bacon was chopped up in cubes and placed under the heating lamps. The Mengano Beach snack bar was great grilled chicken, sausage’s, hotdogs, beef or chicken bulgers. They had soup and some salade items. I really enjoyed this place and the service was great. The Mengano Beach bar was great having a wide variety of drinks alcohol and non-alcohol. The Mengano Beach was the place where the activities occurred. The animation team could improve a little more if you are into these things. The lounger guy was on top of things finding you places on the beach in the shade. The Ensenacho Beach area is beautiful and you got to get there early it quickly fills up in the morning. Be prepared to stay the day it’s a bit of a walk to the main buffet. Also, the water appears to be a bit warmer. The bar has good service lots of alcohol but no power for the draft beer. They do take the beer down in water bottles. The snack bar is grilled just burgers and hotdogs. The la Carte restaurants were not bad they had hot food which was very good. The only choices we had was Cuban, Asian and Italian. The food was really good. The rooms were large with a walk-in closet. Large bathroom with both shower and tub. The beds were your normal Cuban mattresses. The resort grounds are beautiful and so nice to walk around. The resort is still in good shape but is showing her age a little. They appear to doing some work on the outside. The resort was at 30 per cent capacity when we arrived. The good thing about Cayo Santa Marie there wasn’t any Russians. The tour guide on the way in from the airport said Cayo Santa Maria area is usually 90 per cent Canadian Tourist. The staff work very hard and appear to a little older worker. The negatives the buffet items were cold, powdered eggs and no tonic water. But we couldn’t beat the price it like 2008 prices. Cuba is suffering and numerous times been told the they need the Canadians to return to their resorts. We were reminded how important we are to the Cuban tourism. The good thing we usual enjoy ourselves in Cuba. Just remember the price is half price of going to DR, Mexico or Jamicia. I would return to this resort again. Just a note some of the resorts in that area had run out of beer for a couple of days and had no eggs or butter. If you keep it in mind there are shortages and no fault of the workers you still will enjoy if you can't accept that go somewhere else.

Amazing resort! The location is wonderful! Love the beaches!! Service was good! Food may be need to improve a bit. Overall we had good time there! Thank you for everything! We would like to come back soon

The grounds are a slice of paradise. They provide a beautiful background to the exceptional service provide by the staff. The staff provide a welcoming but laid back vibe. This was our second visit and we will definitely return for visit three.

This is our favourite resort in Cuba and have been back 7 times. Some aspects are getting tired and could use some work but these are overshadowed by the beauty of the grounds, buildings and most importantly the staff. We will definitely be back as the value is excellent.

This is my 4th time going to this hotel and I love it. Ive been everywhere in Cuba and this hotel is by far my favourite. I’m a beach person and you can’t get any better than ensanachos beach it’s simply stunning!! Staff is amazing, staring from the lobby , entertainment, beach bar ensanachos , life guard, cleaning ladies , etc…. honestly they all made our stay even better! Now , I hear people complain about food and all, as I always say if you go to vacation for food don’t choose cuba simple as that. You will never be hungry and if you are simple person you will not have any problems with food. For cuban standards food is very good! I would recommend this hotel to families with little kids and everyone who wants to relax their mind , body and soul . :) Hotel may need some reno from the outside but rooms are amazing and spacious. I can’t wait to go back there again we are latest looking for good deals to go back in April !!

Very beautiful beach. Very kind staff. Poor kitchen. Abandoned residential buildings and rooms. No mini bar. And very loud environment in the lobby.***********************************************************************************************************************************************************

We were there from Dec 21 to 28. Amazing beaches and good pools. The resort did a fabulous job to put together Christmas Eve dinner with all the possible variety. For the other days buffet had limited variety but freshly grilled chicken, fish and seafood was always available. Ala carte were not the best at all. This resort should improve in terms of entertainment for guests and more activities or live music in the lobby for guests in the evening time.

We were there from Dec 21 to 28. Amazing beaches and good pools. The resort did a fabulous job to put together Christmas Eve dinner with all the possible variety. For the other days buffet had limited variety but freshly grilled chicken, fish and seafood was always available. Ala carte were not the best at all. This resort should improve in terms of entertainment for guests and more activities or music in the lobby for guests in the evening time.

Thanks to our very helpful travel agent Eliana Anton at Tripcentral, we enjoyed again our recently stay in Iberostar Ensenachos resort. People who work there are so friendly and helpful. I want to mention Yunely and Ariel at the Ensenachos beach. Yunely is such a great human being, a hard working guy who makes everyone feel relaxed and comfortable. He will go above and beyond to accommodate anything without even us asking. Very pleased with his service. We loved his fancy drinks, kids enjoyed it as well, specially his amazing personality. A shout out to the receptionist I don't remember her name, a young lady who will offer her help whenever she sees us at the lobby. She will remember our room's number too.

We had fun family time at Iberostar. The rooms were spacious, the grounds were beautiful. We actually liked all the walking. The beach was beautiful. The small water park was a nice added touch of fun for my toddler and us as well. I usually don't have a problem with the food, but i think because Cuba was having a food shortage the hotel did the best with what they had. I heard from people from other hotels and it seemed like ours was still better. Also, November brought lots of little bugs, bring bug spray!!!

2.5 STARS at best. ----- Ensenachos' beach is fantastic, that's for sure! Megano is nice. - Staff is the usual we get in Cuban resorts, they're helpfull and very friendly specially if you tip them for everything, nothing new here. The hotel itself is old and shows it in the "details", a great set up though in need of repairs and general maintenance. - Food, you must not be a "pick or gourmet eater" but you probably know that already.

My sister whom I travelled with had been here and raved about this resort. We arrived to find that the place is in disrepair and the services to be lacking. Although the staff works hard and try to please they have little to work with. They don’t even have the basics to work with. A 5 star this is not the place is falling apart and has not been maintained and they donot provide the services they advertise. Times are tough for the staff and the repeat guests are now disappearing. Please pick it up because soon you will have no one.

It was our second time at Iberostar Ensenachos and we enjoyed the warm water with a very nice turqoise coulour. We had the lunch almost every day on Megano beach, and they served tasty pasta, fish, oven pizza, and fresh mango. Bring some protection for mosquitos, especially in the evening.

I was traveling with my daughter and her 3 year old son. This was my 7th time at this hotel. The first rooms we got were in buidlings 21, my daughters room was ok but phone didn't work and no water. My room had a stained bedspread, dirty glass table top, no toilet paper. Moved us to 2 other rooms in building 25. My room was ready and was good. My daughter and grandsons room was not ready and we went back to pick up keys at 5:00. When we got to her room there was No bedding, all the small furniture had been pushed into the bathroom, and the fridge was pulled apart. Never did they offer to drive us to any of these rooms. I called the front desk and told them the room was not good, They said they would give us two more rooms. I said can you send someone with the keys and take us to the new rooms. My daughter went to check out these rooms before we hauled all of our luggage there again.. These rooms we at the far end of the hotel, rooms 3623 & 3624 were better. All this back and forth made my arthritis flare up. I was in pain for 4days had a hard time sleeping. we found out that the building we were in only had 1 other person, there was no outside lighting. At night you could not see anything pitch black. - There is no hand soap in the bathrooms. - No hot water. - Rooms were not cleaned only came in to make beds and empty garbage can. - There is No toilet paper in common areas, or hand soap. - Twice a day without any warning they would use a truck to drive by whether you were walking or not and would spray a fogger of bug spray. We had to run for cover with my 3 year old grandson. - One day when leaving the kids pool a truck came flying around a blind spot and all most hit us.. I had to yell out at them. - Food was not good very limited. Drink very limited.

We had a wonderful time at this resort beautiful scenery and beaches. Great temperature weather was great the staff was wonderful couldn't ask for a better staff there just like family. Would recommend this resort to anyone as a place to go to?

This was our second time returning to this resort. Last time in Cuba was 2014. Times are hard for the Cuban people but they really try so hard to make everything nice for the guests at this resort. We stayed in building 34 and it was really nice. To us the bed was surprisingly comfortable ( not sleep country but not bad) as we have had bad experiences with mattresses in the past. The room was clean and spacious. There are food shortages in Cuba and although there is always something to eat and we by no means went without, sometimes there were no eggs for breakfast or sugar for coffee, or no chicken or beef at any meals. It made us think of the local people and what they are short of. Beer and wine were missing some days but rum is always available. You can manage just fine if rum is available! Right? We liked that we could use Canadian money for tipping so no need for bringing American cash and no exchange of currency needed. The beach is absolutely one of the best in the world, hands down! So crystal clear and stunning. We never had trouble getting a palapa and chairs. As a side note: the filtered water is so much better since the Cubans no longer use plastic bottles. I always felt after a few days that the water tasted funny from the bottle. Like it was sitting in the plastic bottles in the Sun somewhere for too long. They now use glass bottles on this resort. So much better! We would definitely return to the Iberostar Ensenacho Santa Maria.

Fourth time at this resort, as we have always enjoyed it however, you can tell that the pandemic has had significant effects on the level of service and the condition of the resort. Also, there was three days where there was no beer, and one day of no eggs, which was very disappointing.

Everything was great, the beach is awesome, the resort is small and you get to know some of the other guests and the food was excellent (based on Cuban expectations - some of the best pork and fish that I’ve had in years.) What makes this place special, are the staff. Within a couple of days they knew our preferences and did everything to ensure we were well cared for.

There needs to be lights in the pathways and the food was cold everyday, was a nice stay but with issues they didn’t get fixed while we were there, I don’t think we would come back but they definitely need work around the resort

We sure enjoyed our stay at the Iberostar Ensenachos with our little family. Everybody had a great time. This is a very big resort therefore lots of walking to go everywhere but you can also take a cart to drive you around if needed. The gardeners are working very hard to keep the grounds meticulously clean. They are very friendly. We can't say enough about the staff working everywhere, they all tried their best to make sure everything was perfect for us. The beaches are beautiful with their white sand and the pools (kids and adults) were kept very clean. The food at the buffet was good and they had a good variety to please everyone. The only complain we have is that the lighting along the path to return to your room at night is not very well lit so bring a flashlight if you think about it. All in all, this is a beautiful resort, we had an awesome vacation and we would definitely return.

This was our 4th visit in 5 years and we were worried about all the negative reviews generally from all locations in Cuba so we were pleasantly surprised to find that Ensenachos hasn't changed a bit, in fact we thought that the buffet was quite good. Most of the week we enjoyed delicious (and expensive back home) all you can eat smoked salmon. The fresh fruit, veggies, bread and butter were excellent and in fact better than the fruit we can get shipped into Toronto. Most of the meat was challenging but it's always been that way. We did sometimes find some edible beef, pork or chicken. The service was great. The lobby entertainment quality ranged from terrible (karaoke) to amazing (live Cuban trio). Everything worked: WiFi, Toilets, shower, hot water, TV, beach towels, no blackouts, etc. The (TWO) beaches are still amazing as is the swimming. Lots of lounge chairs as we suspect the resort is still nowhere near fully booked. Same with the (TWO) pools - very clean and not too crowded. One evening in the lobby, the no-see-ums bit us up pretty good so after that we wore bug spray and sat away from the outside and that seemed to solve it. One calm late afternoon at the beach we got bit up as well so bug spray is probably a good idea. Overall, the place could use a bit of paint, some lighting and door repairs, a few plumbing repairs, etc. but it's CUBA and so this is just the way it's been there for many years. Probably why it's half the price of other destinations. We just love the country, the beaches and the people and feel very safe and welcome there. I'm sure that we'll go back.

This resort has accommodations to suit every type of visitor. Families, singles and seniors can be comfortable in this resort. The Coral section is removed from the main property and offers a quieter pace suitable for those who are looking for relaxation. The resort struggled with supply issues and food items were not available. COVID did not appear to be a concern anywhere from the airport, going to or from the resort and inside the shared spaces. There did not appear to be an increased cleaning regime and staff and guests were unmasked. There was entertainment throughout the day and evenings. The staff were excellent.

I don't like writing bad reviews but I think our experience here is important to share. 1- Rooms were dirty, with dead insects on the floor, specially under the beds (cockroaches). 2- Not hot water on first day. 2- Food was very limited: no bread, no eggs, very limited fresh fruit. Mainly rice and chicken and it wasn't even fresh. 3- They run out of glasses at the bar, toilet paper, napkins (they had to cut them in half) 4- They were understaffed. 6- In general facilities are not well maintained (Sofas in check-in area, were dirty and smelly). Although the beaches were very beautiful, and the staff was very friendly (they were really trying) this is NOT a 5 star resort at all!

It was great resort worth to visit another time. Food was great, maybe more varieties of fish. Amazing beach, good for long walks. Rooms were decent, big, and clean. I would recommend this resort to other people.

We visited Iberostar Ensenachos in late February 2023 and stayed in the Park section; it was our 9th visit, first since Covid. The resort was half full, which meant no crowds in the buffet or on the beaches, but also fewer services: for example, less entertainment in the lobby at night, seemed like reduced menus at the pool and beach grills. We lunched in the buffet most days. Our room was fine, though the furniture is getting tired: some chips, drawers that didn’t quite fit. Several buildings were not open and were being renovated. Canned drinks are no longer being stocked in the room fridges, supposedly for environmental reasons. Water was in reusable glass bottles. Overall the food was good, but with odd shortages; one day there was no bread. Likewise at the bar - very little in the way of liqueurs. We stuck to rum drinks. The beaches are the main attraction of this resort and they are still amazing.

Hotel is good overall. Grounds including pools are well maintained. Staff are very polite and hospitable. General maintenance of accommodation structures and interior of rooms can be improved- for example painting of exterior doors, door handle and patio door stick and hard to open. Lobby beautiful and presents well but public toilets need to be better maintaining. Clean dining facilities for buffet meals good core food availability but limited variety.

The resort was top notch. Beautiful spacious room, very clean. Excellent value. Wonderful staff. The beaches were beautiful. The water couldn't be any clearer. We felt like special guests. Already planning to return in January 2024.

This is a great place which we have been to 6 times since we started there in 2019. We have stayed in Megano/Spa section most of the time but did try one visit to the Coral Village last March. While the Village was good, we found it to be a bit isolated from the rest of the resort facilities and the internal shuttle wasn't reliable. Initially the Spa section was adult only but it is now open to families. There are 2 beaches Megano and Ensenachos which are both beautiful and have great snorkelling. Megano has a great restaurant/grill while Ensenachos has only a beach bar. The pool in the Spa section is beautiful day and night. Staff as always are what makes these places special. The food is generally quite good with lots of choice in the buffet. The a la carte restaurants are limited currently to one with a rotating menu due to the number of guests. We are hoping this opens up in the future as more people start travelling as the Punta Pirata restaurant is really amazing. All in all a magical place for us!

When booking I had requested a wheelchair accessible room. Apon arrival found out they do not have wheelchair accessible rooms in this part of hotel but rather needed to go up 3 steps to get into the suite. The staff was amazing and made a ramp for us and offered to help with anything we may need. The resort was beutiful. The food was mediocre but had something for everyone. The suite was amazing loved the jacuzzi and beach chairs on the balcony. I highly recommend the resort

The resort was very beautiful and the beach was amazing. My only complaint is that we had no hot water in our room. I complained every day and they said they would look at it but it never got taken care of.

Property and beaches are absolutely beautiful. Rooms needs to be renovated. Food is ok, but not enough fruits. Staff are very friendly and hard working. Entertainment is poor. I would suggest to start the evening show at 9:00 pm. Overall my friends and myself had a great time and I would recommend this resort to other.

Hotel grounds were massive.Golf carts a little slow., but they were really nice. Japanese best restaurant. Alendro (cust serv)👍. ** Arie, Ray, Mitch, Odalis (entertainment) kept a good vibe. Dancing by pool/beach. Really nice people! Diff activities each day. Foam party, zumba, etc ** Guerro and Haljabie at pool bar made really good drinks. Buffet food was average. Snack bar sandwiches decent. No fries and pina colada on the resort. Carlos at beach bar (smaller bar) always smiling. Clean beach. Everyone spoke English

We stayed at the Iberostar Selection Ensenachos from Nov. 7th to 14th. We enjoyed our week, it was filled with sun, great beaches and great social time. This was our second time staying at this resort and we would definitely go there again.

My daughter and I liked absolutely everything about the Coral Section ( first time for us ) of the Iberostar Selection Ensenachos. The only exception was availability of certain common food items which we put down to s " sign of the times". It was the worst ever after 10 stays on Cuba , but it did in no way spoil the stay as there was always something.

Good room and close to main building. Clean and wonderful and friendly staff. Fantastic beach with lots of marine life. Food was good although there was little in the way of vegetables. Wine was plentiful and flowing.

Bungalow section on the beautiful Ensenachos beach is amazing, my husband and I enjoyed our 4th stay in the coral section of this resort. We had also stayed in the spa section 3 times. It is wonderful staying in your own house in a quiet setting near the beach. The resort is immaculate, looks freshly painted. In the coral section, you can enjoy your meals in 2 restaurants. Our favourite is the beach restaurant at lunch time. Lots of good food! In the main restaurant near the pool can have for supper lobster bisque, Cuban soups, lobster tails, fish, steak, lamb, chicken and other choices daily. You can also eat at other restaurants in the main section of the resort. The mocha cakes at the buffet section of the resort were so delicious. The staff in the coral section are great, the manager Luis is especially kind and attentive.

1-We had heard that Megano beach is the best in the world. That is not correct. It is the worst from two beaches the resort has, not comparing it with Cayo Santa Maria beach. Starting from the color of the sea, it is not blue and clear. There are sewed in the depth that make the color dark, but there are some even in the shallow part where the floor of the sea is like dusty, not firm. Esenachos beach is beautiful, but far from the rooms that were mostly in use, so you should rely in the golf carts to go there. Resort was very big from one side to another, including Coral Village. It was a long way from lobby to Megano beach, that was was over some dirty smelly water that maybe was the "home" of mosquitos. 2-Grounds are nice looking but a lot of mosquitos and small bugs that made everyone itching their skins all the time. That was a big trouble for us. Even though they were spaying twice a day, that spray didn't do any change. 3-The food was basic, there were some varieties but the cleanness needs to be greatly improved. This is regarding buffet(where there were lots of flies, but we realized even cockroaches in the cold salad area in the center). The restaurant close to the beach was dirty as well, flies were covering the cold food, salads. Other restaurants were a waste of time. There were two dinners organized outside, the food in those had much more variety, but considering the fact that mosquitos, bugs and flies were there all the time, weren't enjoyable. God helped us giving no big problem for the health as a result of bad hygiene in food especially. Also it is a shame to have napkins cut in four for saving in buffet. Is this Iberostar standard?!!!! 4-Rooms were big, the air conditioning was not enough to create good environment comparing to the heat that was outside. Different issues in the room during 1 week stay, people that were supposed to repair them were fixing one issue and creating other ones. There was no hot water in the bathroom for days. 5-We were happy to see that there was a washroom close to the beach, in fact we later realized that there was not toilet paper and soap most of the time there. One of women's washroom did not even have the lock for the door. 6- Bottled waters in the rooms were given without the "seal" that showed that it was not previously open, and we realized a big problem with hygiene of the plastic, not one time used caps for water or other drinks in the beach. 7-Esenachos resort is supposed to have 5 stars, we would give them max 2 stars, and we are not going back there any more.

Let me start off this review with We have been to Cuba 7 times, all over the island. Varedero, Cayo coco, Cayo Santa Maria, Jibicoa and now Cayo Ensenachos. We know the standard for Cuba and have a good idea of what we were getting ourselves into. We had also been told the pandemic had hit Cuba hard, this can not be overstated. This was the first time we went to Cuba with our 2 kids ages 4 & 2. I'll start off with the resort its self, I'm sure when this place was built new it was gorgeous, I'm not sure they have done much to keep it up since. Overall it is a beautiful place but once you start to look a little closer it requires improvement. The first thing that stood out was the kids pool, The plaster around the bottom of the waterslides have cracked and fallen off so there is about a 6-inch gap of sharp exposed rusted rebar protruding from the sides of the water slides. Also on the top of the boat where a sail must of been broken off there was just an exposed channel sticking out of the ground a couple inches. All of this is easily fixable but a cause for concern at the same time. The boardwalks out to the beach definitely need attention as multiple railing posts have fallen over and laying on the ground, a hand full of boards are completely rotten, enough our 4 year old was pointing them out and telling us not to step on them. Also the elevator does not work, if you have mobility issues or a stroller this will effect you. In our room our phone did not work (no one's did in our building) are safe didn't work and the air conditioning well we can say it did its best but definitely needs some TLC. I will say that this is the first time in all our trips that we had issues with the staff. Not just one but were met with some of the most arrogant people we have met. Also the lack of bell boys/golf carts is what really got us. First upon check in no bell boy to help us unload all our luggage, check in was fine and smooth. We had 2 children sleeping and their luggage and our luggage and other guests were helping us none of their staff. after a 30 min wait, a golf cart showed up to take us to our room. He was great and extremely helpful. upon going into our room our safe didn't work, phone didn't work, light didn't work in the bathroom, toilet wouldn't flush, and one key card didn't work. I couldn't call the front desk so started the 15 min hike back down and let them know and was told someone will come down to fix it. No one showed, then went to their 24 hr snack bar. FYI their 24hr snack bar is only open after 3pm. Went to the lobby every morning and told them we fixed the toilet but would just like a working safe for the passports cash etc. no one ever came. One morning in our trip my wife went down to the buffet with our 2 year old in the stroller. With no elevator she had to do 3 flights of stairs with our daughter in the stroller. Which is completely fine and we didn't expect anyone to help her as we have manged all week.( I will say that for the most part if they saw one of us with the stroller doing the stair someone offer to help which was great) What she didn't expect was the SPA staff which were standing at the top of the stairs watch her do them all with beach bags, stroller and a 2 year old. Laughing at her then when she reached the top of the stairs the said looks like you could use a massage how about purchasing a spa package. We were mocked in Spanish by the Omellete chef as there was a misunderstanding due to translation, we had another chef once we located lunch which was moved to the beach. Told the waitress, myself and my 4 year old to get our own food. walked away with a plate of food they cooked for themselves and left to join their friends behind the building eating. The waitress was yelling at them and trying to help but my son and i ended up walking back to the buffet at the main building. Even though we talked to the front desk and had the pool bar order/call for the bell boy to come with a golf cart when we were leaving they never showed. I was stuck carrying 4 suitcases and stroller, 4 carry ons's and a beach back all the way back to the main building including the 3 flights of stairs in 36 degree heat. Other guests rushed to help us once they saw the struggle. The hotel staff sat back and offered more massage packages. The golf cart was sitting at the front of the resort with its driver just chatting with the landscape crew. One thing you need to be prepared for is that the meals are moved to different locations throughout the resort daily. We weren't the only one mentioning this, no one ever knew where the next meal was. This resort is massive and we had talked to several couples that didn't eat lunch simply because they couldn't find where they were serving lunch that day. (our solution every morning we went to the front desk and asked where all the meals were that day, you would be surprised that half the time they didn't even know) The shade structures around the pool we were at were all removed there was not a single shade structure to be used. I want to say that this resort has so much potential and should be a 5 star resort (For cuba) but it keeps getting in its own way. The beaches are incredible, most of the staff is great. the resort is nice, the pools are nice even for lack of shade. Some staff members are absolutely incredible and some are terrible just like any other work force. One last thing if your expecting to find snacks anywhere in cuba in the stores/markets etc like pringles, coca cola or cookies or anything there is nothing. Not a big deal we brought a lot of our own. Overall we enjoyed our vacation but the resort is dated, huge and with no golf carts to drive people around it can be challenging to get around as one of the beaches is only accessible by golf cart. We would still rate this 3.5-4 stars even with the issues we encountered just keep in mind how hard this country has been hit and there is definitely a shortage of materials and workers. If you keep everything in perspective you will have a great trip there, we enjoyed it and the kids had a blast we just left wanting a bit more as the property definitely has the potential to offer it.

Good size rooms with a very good air conditioning system. Food was OK. People amazing. Fantastic massages at the SPA. Good entertainment and plenty of things to do. I just wish for more selections at the buffet.

This was our 3rd trip to this resort and it was definitely not what we remembered. Ensenachos beach is by far the best beach we have ever been on and we’ve been all over. The beach absolutely lived up to what we were expecting and remembered. The food was okay, you don’t go to Cuba for the food. As far as everything else, it failed. The room was awful, toilet was leaking water on the floor, the safe was ripped off the wall and no hot water the whole time we were there. The hotel did nothing, we went down to the front desk everyday for the same things and everyday they said it would be taken care of … it never was. I understand that Covid hit the island hard and still is but there is no excuse for not for fixing the things that were wrong with our room. I could have fixed them if I had some tools. Very sad to say but this is our last trip to this resort because you can’t find a better beach.

Resort was beautiful, employees all very attentive and friendly Only issue was being locked out of our room 3/7 days as it keep breaking and never got fixed properly only down side no access to ur belongings lol

This hotel is definitely not a 5 star but a two star at best. Needs many repairs and definitely a paint job. Rooms are old and tired looking. Both drawers on the night strand would fall out, only one track. Also dresser had two drawers that wouldn’t close. Maid service was always missing an article ex. Towels, water in fridge, toilet paper 4 out of 7 days. Path to rooms was in darkness, we had to use cell phone flashlight as many other guest were doing. They do not replace the bulbs. On arrival no one to help with luggage. My husband had to try to carry them up a large flight of stairs. Many rest rooms are locked on the property and no elevators were running. Only two restaurants were operational and the buffet. Gets pretty boring and many items unavailable on the a la carte menu. Only rosee wine offered. One day and night no water so you could not flush toilet. Also no air conditioning following morning. Perspiration pouring off of us. Food was very Mediocre No bread for hamburgers one day. Only positive the beach was absolutely beautiful and staff pretty friendly. Not up to Iberostar standards at all.

This was our third time at the Iberostar Ensenachos. Overall, we enjoyed our week, as the beach here is absolutely world class. There’s truly no other beach like this. That being said, we noticed significant changes in the hotel’s operations that were not favorable. As an example, they put a family of four in a room with one king bed and did not show up with extra beds until the evening! This was despite several requests being made to the front desk. We also did not get pool towels until day four. They were available however, they had trouble organizing the delivery to our room and refused to hand them to us. The rooms are tired and they don’t change your towels even when placed on the floor or tub. There is a lack of toilet paper. You have to ask the maid for it. The food got progressively better during the week as shipments arrived. There were some things that were challenging for children however, such as no french fries, chicken nuggets or hamburgers. These items were not regularly available and often eaten quickly and not replenished. So, having a large group of children… It was a bit of a challenge. We also noticed the dessert and fruit areas were minimal. The bar is excellent, as is service there. There are no beverages in your room and an irregular water delivery service. The entertainment staff and shows were phenomenal! There is a noticeable lack of management on site. And, when we asked to speak to management we were told we could not speak to them. The hotel is struggling and the Cuban people are as well. Staff are trying however, it is clear that they are unhappy. It’s a difficult situation they’re in and I can appreciate that. Overall, we had a good trip and enjoyed ourselves but, I’d be a bit hesitant to return. It’s not a five star by any means.

Bad WiFi speed, connection, accessibility, not enough time, only 14 hours for 7 days. Not enough selection of soft drinks, juices were watery and without flavor. Poor information visibility of activities and shows, some of the shows were canceled. Bad locations for changing towels. No changing cabins on the beach or the pool. Not enough shade on family pool. Everything else was good :)

We enjoyed our stay in this resort, although at the beginning we experienced some issues with room conditions however they got them fixed asap which was amazing, food is ok, the beach is amazing, overall I give a thumb up considering in the pandemic situation.

We booked for Park room instead we were acomodated in Spa area in large suite with 2 double beds,walk in closet,big washroom and big terrace so was like an upgrade. Wifi was working even in our room so was unexpected pleasant surprise. Food was OK,not much variety for vegetables but no major complain, breakfast had always eggs,cheeses and few days even prosciutto and smoked salmon. My wife appreciated fresh squized juices,was no shortage of bread like I was reading about other Cuban resorts,lunch we always had it on beach where they had a charcoal barbecue with chicken,pork and burgers, once pork ribs were available. Dinner we had at buffet with 2 grills one for fish calamari another one for chicken breast,pork and beef. Was a pasta station too.Wines at buffet was from Spain,actually all around bars too.All people working in resort are very nice and friendly I just remember 2 names,Mildred from Spa and Alexander from beach restaurant,sorry for all other people I forgot their names. Beer ,wines,hard liquors plentiful all around resort, my wife enjoyed Mojitos made with fresh mint. Now about beach. Megano beach is the most beautiful I ever seen in Cuba!We went couple of times to pool only for Jacuzzi,most of time we enjoyed white sand and warm calm sea.

We stayed at the beach everyday for the whole week. Since there is no electricity at the beach area, the Fitness staff focused on volleyball only. One day, Osmany Gonzalez Lara, was resourceful enough and borrowed the bluetooth speaker of my friend and we had dancing lessons at the beach - both in the beach area and water. That was an enjoyable one and a lot of guests participated. I have a video to show how Osmany was leading the dance and again this was because of his resourcefulness to create activities at the beach. Appreciate if you can commend Osmany on this as truly he is an asset to Iberostar Ensenachos resort. You may email me if you would like a copy of the video - mirbales@yahoo.com

The complex is very large well maintained by happy helpful Cuban employees. The rooms are spacious and very clean. The food is the usual Cuban fare nothing to boast about. Cuba has to do better in this area.

I have never been to Cuba but after much search I booked Iberostar Selection Ensenachos, had an issue with booking via bank but Brenda was such a sweetheart, handled the payments, ensured we are updated with all information and necessary documents that must be filled out. It was a smooth trip with her help. Now on to the resort itself, the staff are amazing they have beautiful smiles all around and go out of their way to make your experience like none other, the resort is absolutely beautiful, the beaches are to die for. I don't have any complaints about anything at all, had an issue with card not working but they were very happy to switch rooms, because they have availability but this is hands down of the best experiences we had. My 6 year old and I had a wonderful time and were sad to leave. Overall highly recommend visiting here, we are already planning to come back here!

Grounds were beautiful. Gardeners do a fantastic job keeping it trimmed and clean. Rooms were great. Could be a little cleaner. Maybe a bit of an update on decor. Dining area was good. Waiters were always very attentive and pleasant. Food choice could have been better. The bar did not have a whole lot of choice. Very limited on mix for drinks. Ran out of beer for at one point. This resort would be nothing if it weren’t for the staff working here. They deserve the credit for our enjoyable gateway. They made the best with what they had. Have to mention that the bar tenders at the beach were not very energetic. We stood and waiting long periods of time for service. They had only one tending to bar. So when they were getting drink orders on the beach no one was at bar.

Just got back from our trip- highlight of our stay is the beach, immagine best beach ever and this one is better! Great service at the beach getting lounge chairs, drinks. Starfish sighting, snorkeling galore. Resort is outdated with minimal maintenance, you can see the resort and the country is recovering from shit downs, from training of personel to food options. Lack of food or choices of food was the biggest shocker for us. We been to Cuba a different resort many times one never goes there for good food. However basic fruit like mangos, bananas were missing. Limited quantities of deserts that were gone immediately. No fancy drinks, even things like white soda and sugary Pina colada were not there everyday. Eventually you get used to it and fresh fish (only 1 option) and rice were our go to. Once again shortages function of recovery. Report was clean - rooms were kept well. We could not get beach towels for 3 days (good thing we brought a few) as they were always iut of them. We would be back,

I like to the holidays I love people where fover family and friends love the pool and the beach and the people too I will go back maybe next year I have no words to see bad the room was nice clean go back next year

Very happy with this Resort staff friendly beautiful scenery and great variety of food choices. Loved the live Band performance and the wonderful scenery and variety of blooming plants 🪴 and wildlife. Highly recommend this wonderful Resort and the Food was excellent.👍🏽👏🏽

It was so nice to catch up with old friends again. From the porters to the Valets to the bar staff all were friendly, professional and helpful. There were some shortages on certain days but we never went hungry. Our villa with it's outside hot tub was a blessing on the cooler days. It was a comfortable syay, obviuosly they were not at full capacity yet but we did not want for anything. Will definitely return for a 5th visit !

Upon arrival the resort was very nice, clean and friendly. Our first few days were great until our keycard wouldn’t work. I went to the lobby to have it reprogrammed. Back at the room it didn’t work again. I tried to get the housekeeper to try and hers didn’t work either. She asked another gentleman who didn’t have any success either. We found this a real problem. We then went to the back balcony and climbed over the railing. You must understand we are three women over 70. It was a big problem. Things didn’t change. Nothing got better. This went on for the rest of our two week stay. Our complaints were listed but nothing happened to remedy them. On the day before our departure we had our final Covid test and one gal tested positive. She was quarantined and another test was done. Again positive. Three of us were negative. We were told we were able to depart the net day without our friend. We were told by the Transat Rep that if our friend had another test before Thursday and tested negative she would be able to leave Friday April 1st. She was then instructed that she would not be able to board an airline for 10 days. This info is not acceptable. Nothing is concrete here. We is responding for the payment of costs incurred. Nothing is black and white. Please follow up on this and I wait for a response.

Staff are friendly. Food has been the same all week. One day they ran out of flour, so there was no bread and no pastry for a day. Beach and weather (28C in March break) was perfect. There were a LOT of mosquitos and black flies.

This was our 5th visit to this resort and the first time staying in the Coral Level Village (also known as the Grand Village) section. It's a resort within a resort with table service restaurants, private pool and beach, butler service and apartment style rooms including kitchens (not really functional) and hot tubs. The first week it was only half full so there was lots of room but by March break it was full which made for some waits at the restaurants and limited palapas on the beach. Staff were very good but not at full capacity. Access to the main part of the resort is by shuttle bus (not always reliable) or a 3 km walk. This area is perfect for people looking for good service and not having to deal with buffet dining. When we return (and we will return), it will be to the Spa section of the main resort. The rooms are very spacious and you are closer to all the resort facilities. We have also developed some good friendships with staff in this section which is a very enjoyable part of our vacation experience. As for COVID matters, it was very well looked after and the resort had full service testing on site which was easily accessible. All staff adhered to the regulations and everything was well cleaned.

The hotel is massive, and with the limitations of access to parts , the inter hotel transport leaves much to be desired for anyone on a schedule. Allow 40 minutes to an hour to get a ride from the main lobby to the Coral lobby. The guest services butlers do the best job they can with what is available. The issues of Cuba remain supply chain. You certainly can't make any crisicisms of the beach and water. They have plenty of Palapas and although the beach loungers have seen better days, they do the job. No chairs on the beach, so take care of your back. All of the staff, with the exception of one, were more than helpful. Very engaging and appreciative of any tip or gift they recieve. None is expected. Note take Canadian currency, and tip in US ones. Since using coin is not good. It's heavy to carry and the Cubans can not change coins in any Bank. As is normal for all countries. The ride to the hotel(90 plus minutes) from the airport is long, but the tour guides usually do a good job at educating you on the cities, towns and history of Cuba. The Coral level is very quiet, the hotel was not at capacity, so one physical restaurant managed to morph into 3 or 4 different a la carte dining places. To be very honest, try the buffet. The food options are many, even though it is hard for them to get supplies. Feel free to instruct the chefs cooking your chicken, pork or beef to not over cook. Meals can become repetative, this also speaks to supply and reduced numbers of guests. Check in was a bit confusing, there seems to be simple solutions to streamline processes. Consistancy is key. Mask wearing was generally done by most guests and all staff. Enforcement was a bit spotty. But you never felt unsafe. The cigar lounge was not open, to my dismay, however the lady workign in the shop is most helpful and pleasant. Do not buy the cigar torches there, they're better priced at home ( $40.00 USD) get the regular lighter for $2.00 USD. The beds are firm and comfortable. Our towels in Coral level were changed daily and the beach towels were in the room and also changed daily. The jaccuzzi was great! A lovely way to watch the stars and sunset. The rooms in the Coral Level were amazingly Huge. The beach at the main building was wider and busier than the Coral level, the bar and lunch area at the main beach were hoping and service was outstanding. Food was good. I've been to Cuba pretty much every year since 1983, seen a lot of hard times, and a lot of better years. The people the safety and the water and beach are all worth the trip. This was our first trip in 2 years, it was interesting how I almost forgot travel routines and how to pack. But the rapid testing was efficient and the need to ensure you complete your Arrive Can , get your emailed reciept! is essential. The WIFI, not surprising is best in the main lobby. Coffee is delicious and don't forget to check out the 24 hour snack bar behind the lobby bar. The Spa is beautiful and my husband took advantage of the massage. This resort may get a second visit from us in a few years...or at a lower price. Have to mention a special thank you to Augustin at the beach bar at the Coral. He did a great job, became a fast friend and kept pace with delivering drinks to you on the beach. He's a sweetheart! Diana and Yandry are butlers at the Coral level, are sincere and not overyly enthusiastic. The bartender Anile( sorry I'm sure that's not how you spell your name) was excellent, very attentive and a true tallent. Thank you for the dance Yamilla! Unfortunately I lost my rings at the hotel, and they were not recovered before I left. One was my father in laws which was the major heart break. I hope some kind soul finds them and I get them back. Next trip , jewlery stays at home. OH the best improvement is the wrist bands so soft and comfortable. The only way to improve them is to put a chip in as your door key. Beautiful gardens and it was winter. Gardeners work hard, reward them. They don't get tipped...so make the change and give them a few of your tip dollars. The pools should be salt water. very clean!

The staff are great as always, in the 7 times i have visited i have always had great service. I do think it is time the hotel was updated, it was looking a bit beaten up. The furniture has had better days. The Spa section pool and bar area is well maintained, the rooms do need a make over.

Everything was excellent. Although it has a huge theater but I think due to Covid night entertainments were poor and were just in the loopy. Shaded areas on the beach are limited. If the hotel were fully occupied, it would be hard to find a shaded spot but because I went on a low season there was no problem.

Of note, i am ex military and have travelled the world and stayed in many places of various repute in my 32 years, retiring as a senior officer. This review is in mind of those experiences. Be prepared for up to a 90 minutes bus ride to and from your hotel! Bring European conversion plugs for 220 to 110 volt. None to be had in Cuba! The hotel was a 5 star by Cuban Standards which I found very nice. It would be about a 3 to 4 anywhere else and I got the overall sense that it was on the cusp of a downward spiral in quality. My main complaint that lowers the rating is the poor maintenance of the facilities overall....major holes in boardwalks to beaches and on stairs that were never fixed and were in fact dangerous, potholes at the main entrance, broken furniture, etc and no sign of any repair men during my stay. Noted previous repairs were done haphazardly and noticeably half baked efforts. I enjoyed the food immensely and it was 5 star by Cuban Standards. A lot of broken coffee and other machines were noted. The staff were excellent. Definitely 5 star by any standard. The beaches were fantastic as were the pools, bars and service. Activities at the hotel were not well advertised, consequently we missed opprtunities for scuba lessons for example. The room was a Spa suite which was excellently laid out, very clean and well appointed. The only drawback was towels not changed daily and a broken drawer. The beds were okay, but not excellent or up to 5 star standards. We did the Catamaran/Dolphin tour and the Santa Clara tours....I enjoyed and recommend both. Though I'm told that the snorkeling was a bit of a yawn by those with more experience. The Dolphins were great. As I like seeing how the real people live and a bit of their history, the Santa Clara city and history/factory tour is a must for those of the same ilk. The Cuban Universal Peso is a major drawback. The current rate in Canadian puts it at the scam level. Consequently, tours that would cost you approximately 120 USD a couple in Mexico will cost you closer to 220 USD in Cuba. For instance we went on two tours costing about 220 in CUC, which equalled nearly 480 CAD on our credit card......I'm at a loss as to how that figures given the rate was supposed to be around 1.46 CAD, which is also ridiculous. I guess they are trying to be higher than the Euro. Regardless of the drawbacks, I enjoyed the trip. I will go back again, but maybe to a newer hotel and definitely no less than a 5 Star. Esenachos definitely needs better maintenance, however it is good, its clean and in relatively good order for the bang for the buck at present. In a couple years I expect it's quality will erode. Look for a newer 5 star if a few minor issues will bother you