Great hotel overall. The room was very clean and well stocked with all necessary amenities, and the pools were also clean and enjoyable. The resort is quite large, so golf carts are needed to get around. They were generally easy to flag down during the day, though more difficult to access at night. The restaurants were generally good, with Kobe and Aakat standing out as the best dining options. Staff throughout the resort were friendly and helpful. The location is also a plus, being close to the town of Puerto Morelos, which makes it easy to venture outside the resort. The Platinum upgrade is worthwhile for access to premium liquor; however, availability is limited to certain bars, and there is no bar directly by the pool. This made it somewhat inconvenient, as it required frequent trips back to the reception area to get the drinks we wanted. I would say this isn't the best resort for young couples, as we were really the only young couple in our early 25-30s. More geared towards retirees and families but still was enjoyable. warning! The main issue occurred during a room upgrade offer. On our first night, we were told the swim-up suite upgrade would be $50 USD per night, which both my husband and I clearly heard and discussed, deciding to first view our room before committing. The next day, when we returned to inquire, we were told the rate was $270 USD per night. When I questioned this discrepancy, suggesting it might be pesos or a misunderstanding, the rate was suddenly reduced to $60 USD after discussion. This experience was concerning and felt inconsistent, so it’s worth being cautious with upgrade offers.

This was a very nice resort however could use some organizing, especially for dinner reservations. Food was ok, not fantastic and reservations were very hard to get. Things were provided randomly, we would expect it to be continuous and it never happened again. Pool was nice however cool and one was closed most of our stay. Concierge could be a little more helpful.

This resort takes wonderful care of their guests, ensuring there stay and experience is second to none. Additionally, we experienced world class food and dining with lots of high-end food, with some fun options included (the Mercado). Rooms were very well appointed, with fluffy towels, soaps and toiletries, beautiful soft bedding and incredible pillows. There was even and aromatherapy option. Additionally, the rooms were very well maintained and clean. With the resort on the ocean there was a large amount of Oceanview (even walkout) but if that is not to your likely, there are pool views or Tropical views. Still there wasn't a bad room to be had. Lastly, the staff, from the management to the ground keepers, everyone was friendly, happy to help and truly loved there work environment. Not to many place can say that anymore. We cannot wait to come back and hope to make this a multi-year destination. Also, I would like to note, if you are looking for a value priced resort, this facility will not be for you. As it is 5 star it is priced as such, furthermore, as with many beaches on the Mayan Coast, there have become eroded and are note for swimming, but if you just want to soak up the sun, this is perfect.

I liked the resort a lot and the staff! I love how one is accessible to all 3 resorts even if you book with a particular one. The only thing I would suggest is that Ventus at should also have some musical entertainment for their guests. I had to go to el cid to hear music and hear some entertainment while I swim. Where’s Ventus music speakers? It’s really boring to hang out at the pool for hours and do not hear not one music.

Wonderful place, Wonderful People, completely relax. This is what a perfect vacation should be. Perhaps next year the beach will be restored, you guys are making great progress. Your greatest asset (besides the fantastic location) is your people. Again, Thomas at the Platinum Club sunshades - he made every day a great day. Extremely helpful and friendly. Luciano must be your Best Waiter. Hands down he is a winner of the Best Server category. Every time he goes the extra mile, and then some. Beside him, on the #1 spot in the Server category is Javier - the King of Mercado de Dolores! Always smiling, always helpful and always making you smile. Then there are our butlers: Leopoldo, Allan and Tony (hope you had a great vacation, Tony and Leo - hope you battled your cold). The Three Amigos that made our stay truly worry-free.

Elcid is one of the best resorts that we've ever stayed at. The staff are so friendly, kind and helpful there. The resort is very clean and well run. The food is amazing and there are so many options between room service, buffets at all the restaurants or a la carte for dinner (with reservation) and of course the amazing Mercado de Delores Market of Tastes. Basically an upscale food court Mexico style. So well done and so many options to choose from. There are still lots of precautionary COVID precautions in place with sanitizer everywhere and many of the staff wearing masks, so health and safety is important to El Cid. Lots of pool areas and a ton of loungers spread throughout the 3 areas of this growing resort. No shortage of activities for both kids and adults and the entertainment has greatly improved over the years, so kudos to El cid. Sadly, the sea weed issue did keep us from a walk along the beach, but El cid worked diligently to clean up the beach area daily. Sadly this problem is not limited to Mexico The only negative comment that I would like to add is that the road way to get into the resort is horrible with so many potholes and not being paved and no lights. We arrived late in the evening and our driver had to swerve many times to avoid the pot holes. For such a beautiful resort, the entrance is sub par. And with this unpaved road filled with potholes, it did not lend itself to a walk outside the resort.

The resort is amazing and will give 5 stars. The atmosphere and the ambiance is great. The staff and cleanliness again 5 stars. The food and the choices were awesome. The only thing I was not able to enjoy is the beach, because of seaweed all over the place. They do clean in the morning but you cannot swim. The odor is very bad. The rest if the resort is awesome. Will recommend..

This place can only be experienced and no words can give it any justification. Simply irresistible. Our second time there, and we will be back many more over the next 30 years! The hotel is spotless, and people are continuously cleaning, meticulously. Fresh paint is being applied over top of what already seemed to be freshly painted. The restaurants offer up some of the best food in the Caribbean, of note, the red tuna sashimi in the Mediterranean restaurant, the clam chowder in the Italian restaurant, and the beef medallions in the French restaurant. The infinity pool is heated and overlooks the Caribbean Sea. The staff work so hard to ensure your stay is second to none. Can't say enough really!!!!

Small resort, which was great because you got to know the staff. El Sid was very close so you could take advantage of the larger resort feel if you wanted. Staff was over the top helpful. We stayed in a swim out room and it was the best upgrade we could have gotten. Worth every penny!! The adult only bar, pool, and restaurant was nice even for a family travelling with children. Upgrading to platinum club also worth it.