We just returned from our 7 day stay at this resort on November 26th., 2019. It is a quaint boutique resort minutes from Fifth Avenue. We chose the all-inclusive package and the meals were very good. Staff at Mercatto, El Tigre, and the pool area were very friendly. The music at the pool bar on Thursday to Sunday was annoying as it was techno music and their was no variety.

This hotel was just amazing, from the beginning to the end of the week. The staff is super friendly, always smiling and amazing for recommendations as well. The food was delicious in all restaurants and cafe. What you see I like for the rooms, the pool, the hotel is really what you will get. Great experience :)

Location is good only a couple blocks from the beach. Roof top pool is nice but expensive. We booked a 2 bedroom and got there were given 1 - then we got downgraded because there was only one 2 bedroom left so we basically paid more for less. This room also took about 2 hours to be ready. Noises all around music doesn't turn off til midnight but the way the rooms are built it sounds like there's someone constantly moving furniture around making it hard to sleep since it's happening 24/7. Service was great though they'd bring us 2 free water bottles each night. Overall I wouldn't go back it's not worth the money. The lobby was under construction the days we were there too so didn't get to enjoy much of that view as shown in pictures.

Checked in to the BEAUTIFUL Five downtown and was blown away with the attention to detail and superior customer service. Didn’t do the all inclusive option because we really wanted to explore food options and didn’t know how good the hotel food was actually going to be... wrong move on our part. We should have had the all inclusive — The food was amazing! The service was some of the best I’ve experienced anywhere! Santiago was my favourite. So kind, warm and welcoming. Always with a smile first thing in the morning... give him a raise give him a promotion! He deserves it :) The pool upstairs so beautiful so fun so comfortable. We spent most days there as the beach was a bit stinky and truthfully v douchy (and over priced) at most of the beach clubs... our pool was the best by far! Service at the pool so good too! Oh and the nachos at the pool are the best!!! Also the flank steak! Drooling 🤤 right now. Our room was beautiful of course, maid service so promt and consistent. 10/10 💅🏻🌴🌊😘

This was such an amazing place! We cannot believe how easy it was to book, travel and stay! We will definitely be using tripcentral next time we book flight and hotels! Thank you for making everything so easy!

They made my vacation so beautiful. I was initially worried as I was traveling solo, but soon as I got to The Fives, I totally forgot about my worries. They had a staff who's job is literally help you book all activities. Also a great concierge service that just knows Playa Del Carmen so well. Everything was perfect! Especially the hotel's proximity to 5th Avenue and the Beach. I was so lucky and blessed to book The Fives Downtown. Until next time!

For this trip I wanted something different than the typical 'resort' feel but still wanted to be close to the beach and to the nightlife but I did not want to sacrifice quality accommodations or hotel amenities. The Fives Downtown has it all!!! The place is chic. Super clean and modern. Good for young adult professionals (25 - 40) but also older. It gives off a professional vibe while at the same time feels like home away from home. The pool is to die for!! The pool is soooo amazing I din't even swim in the public beach (which was only 3 - 5 minutes walking distance). It's a surprisingly large, never packed infinity pool overlooking the ocean. Really a dream pool experience. The hotel rooms are huge! Incredible rain-shower feature and I was lucky enough to have a double sink in my washroom. Whether you're traveling solo or with friends, this is the place you'll want to stay if you don't want to be in 'resort land'. The food is incredible! Very gourmet/modern twist, excellently plated; creative recipes including grilled octopus to more traditional foods like hardy juicy hamburgers. I only went out to eat at restaurants and street food vendors outside of the hotel a few times because the food was just so amazing. AND IT WAS ALL INCLUSIVE - A PLEASANT SURPRISE GIVEN QUALITY AND STYLE OF HOTEL. I highly recommend the all inclusive plan option. The tequila bar is awesome. Sports on all tv's, cool vibe and open to the public. You'll meet all kinds of travelers. I could go on forever... this place had superb service and staff. Top-notch.

The hotel was exceptionally clean and very comfortable, the staff treated me like I was worth more!, the food was out of this world tasty and fresh, I will return to that hotel again and will recommend all my friends to stay there in the future, I wish I could have stayed longer,