Getting to the Resort The resort is at least 1.5 hours from the airport, and the journey can take longer depending on how many resorts the bus stops at to drop off other guests. Paradisus is the second-to-last resort in Cayo Santa Maria. The buses were air-conditioned with comfortable reclining seats. Some had washrooms, others did not. The tour representative usually shares a bit of history as you pass through the towns. We arrived late at night/early morning, so it was dark and there wasn’t much to see. Beer was available for purchase at the start of the bus ride. Check-In Check-in was quick but depends on how many people arrive with you. The bellboys take care of your bags, so don’t wait to grab them—head straight to the lobby line. We were dropped off at the Reserve lobby. Once you receive your keys, the bellboys meet you at your room. If you booked the Reserve or Royal section, you get a butler assigned to your room. The Rooms We stayed in the Reserve section, which is on the right side of the resort. The rooms were generally clean, though one had a non-functional shower. Water pressure was decent, but hot water was more lukewarm. Be aware that water is cut off during the night for maintenance. The room included shower gel, soap, and shampoo/conditioner. Toilets were dual-flush, but one had a faulty plunger button that required multiple presses to stop flushing. Closets came with an iron and ironing board, and hair dryers were available. A small fridge stocked with beer was provided. There was also a tub outside the bathroom—interesting and a bit odd. Towels and beach towels were provided, but be careful not to lose them or you may be charged. Most outlets were 220V, though 110V ones were available. Most chargers support both voltages. A safe was also provided. Our rooms had one king bed and two queens. Pillows were extremely soft—almost too soft. Not sure if pillow service was available in the Reserve section. Each room had a balcony with two chairs. Rooms were cleaned daily, and bath towels were changed, though they didn’t always smell fresh. Some had rust or other stains. A few handles (e.g., bathroom doors and closet drawers) were broken or needed maintenance. Beach towels weren’t available for exchange, but our butler arranged replacements midway through our stay. Rooms were swept and mopped daily. The Resort Due to low occupancy, the left side of the resort was closed. The resort is beautifully designed but in need of maintenance, finishing touches, and a deep clean. It has a beach-themed color palette and architecture. Some areas are stunning, while others feel overdone—like the bathtubs in the rooms, which we didn’t use. Air conditioning was broken in the central section, making dining in those restaurants uncomfortable. Many areas needed paint and repairs. Some hallway lights were broken or flickering, with exposed wiring. Chairs were worn, stained, and had torn fabric. I didn’t see the general floors being cleaned. One muddy footprint remained untouched throughout our stay. Pools looked clean and were maintained daily. The Royal section’s pool appeared cleaner. Staff areas had dirty floors and debris. We saw a few stray cats and dogs, which I think should be removed. Beach and buffet access was good, with multiple routes. We also saw a large tarantula, but it was dealt with quickly. Many floor access/light ports were broken with exposed wiring. Overall, the resort feels like it hasn’t been properly maintained since it was built. The Beach This was the best part of the resort. The beach was pristine—no sargassum, soft sand, and clear water. Some rocky areas were present but avoidable. There were fish in some spots, which was amazing to see. Water activities like kayaking and catamaran rides were available. We had drink service in front of the Reserve section, and one staff member (brown hat/red gloves) was exceptional—constantly checking in and ensuring guests had drinks. The Food We stayed in the Reserve section and had no major issues with food. Breakfast and lunch offered a decent selection, though the variety didn’t change much. The dining and kitchen areas need improvement. The grill area looked dirty and had flies and cockroaches. Lighting could be better. The Reserve buffet often ran out of mangoes, so arriving early was key. This wasn’t an issue in the Royal section. One day, the Reserve kitchen lacked chicken and pork due to broken equipment, and no alternative options were communicated. The Royal section was unaffected and could have been used, as the prep areas are connected. Two à la carte restaurants—Passion (Italian) and Fuego—had broken air conditioning, making dining uncomfortable. The food felt like repurposed buffet items and wasn’t great. Bana, the teppanyaki restaurant, was the best experience. Food was cooked in front of us and was delicious. The Reserve buffet was converted into à la carte dining on some days, which was enjoyable. The beach and pool snack bars had limited but satisfying options. Drinks were consistently good. We brought ketchup, mustard, and relish but only used ketchup for fries. Salt and pepper were always available. One gripe: the Royal section (adults only) had more variety and availability, which doesn’t cater well to families. For example, mangoes and fresh pasta were always available in the Royal section but not in Reserve. I hope these options become resort-wide. Food variety should be universal—especially for kids. Drinks can be the exception. People and Staff The staff were amazing—attentive, responsive, and solution-oriented. Ari and Yasser, our butlers, did a fantastic job reserving dinners and addressing issues. They regularly checked in to ensure we were comfortable. They always ensured that our kids were well taken care of in terms of food and drinks. Restaurant staff and cooks were also excellent. The chefs and waitresses were always smiling. Yanel, Richard, Freddy, Lana, Daymara and Deanna were always ready to assist and make us comfortable in the snack bar and Reserve buffet. Norma and Tani at the kid's club were also fantastic and checked in with us every day to let us know about activities happening throughout the day. They were really great with the kids! Overall, no complaints—the Cuban people are absolutely wonderful, warm and welcoming. They really do treat you like family! The staff do their best to work with what they got! Other Bring a lot of change for tips. There is an onsite money exchange place but you may get a non-preferable rate. Speaking of money, they prefer USD, and items for sale are all in USD. But I say stick to your home currency. If you want to gift them something they would appreciate neck fans, but also do some research for other items. The Cuban people are grateful for anything! You can take items like school supplies, over the counter medications, pre-packaged food and snacks, hygiene products and basic products like soap, toothpaste and shampoo. They even appreciate things like sauces and spices as it is not readily available for locals. Simple things that you may take for granted!

Beach 5 star (one of the best I have seen). No sargassum. Staff 5 star (polite and out beat) Room 4 star (need some maintenance, we experience no water for 6 hours one day and 1 hour next with little explanation from management. Bathroom door look and can not unluck, but room was large) Grounds 4 stars (large complex) Food 3 star (expected, not a lots of choice or varieties included a la carte but Banos was the best) Bus drive was long but expected If you are looking for beach, this is the place but only the beach for a good price

Thank you Manuela at Trip Central for recommending this resort. We stayed at the Paradisus Los Cayos the week of July 19 to 26, 2025. We were upgraded to the Royal section. The Royal section was well maintained and the rooms were cleaned daily. We enjoyed our stay having already been to Cuba before, but this was a big step up from our past visits to other regions. The beach was amazing, water was clear and warm. The Royal section has a private beach and someone always is there to set up your chair and umbrella. There is a small bar as well on this breathtaking beach. You can venture for a walk all the way around the next resort where there is another gorgeous beach, call the Playa Las Gaviotas, next to the Wildlife refuge. You can also enjoy a fresh coconut or mango some of the workers bring, they don't charge, but you can give them something if you wish, they really appreciate it. The rooms were spacious and modern. Water pressure a little low some days and no hot water, but warm. The rooms are air conditioned, it was down for a couple of days but no more than a few hours, there is a ceiling fan in the room as well. We stayed on the top floor facing the forest, so there was always a nice breeze. There is an elevator for convenience. After our beach visit, we would stop at the Snack bar and have fries and pizza (thin flatbread style). Always we were received with warm smiles and greetings. The drinks were served in glasses and very tasty. You can get bottled water as well. The breakfast and lunch buffet were really tasty and lots of options. Remember this is Cuba, not Canada and US, so food tastes a little different and served differently, but it was delicious. Our butlers Ari, Fidel and Yasser always asked us how we were enjoying ourselves and booked us every night in a different restaurant. We personally enjoyed the one at the Royal building. The servers were for the most part very professional, there are some younger inexperienced staff, but the manager quickly resolved any issues. We went to the Sky bar a couple of times, it had amazing views. We stayed had our coffee and drinks at the outside lounge in Royal area. Special thank you to Maruan and Osmel who always prepared our delicious drinks and coffee. They both were extremely kind and very professional. Also Lazaro, Armando and all the servers at the Royal were always smiling and friendly. We were very comfortable and always someone attending to our needs. The lobby had a washroom which a wonderful lady was always there making sure everything clean and well stocked. Understanding that language for some is a barrier, just a smile and thank you goes along way. The pools were maintained daily, unfortunately some obnoxious visitors kept hoarding food in swim up pools and would drop things in there, the staff you could tell were not impressed, but they maintained their professionalism and cleaned up as quickly as possible. The Royal was peaceful and quiet, even the main pool in this area was quiet, light music in background. If you like it more upbeat, the Reserve or the other side of the resort maybe for you. Thankyou again to the staff for your professionalism and attentiveness. We thoroughly enjoyed this trip.

We had a wonderfull experience at Paradisus Los Cayos in Santa Maria Cuba. My kids loves the kids centre and specially Norma. She was so helpful in making our stay to Cuba memorable. Also I loved the service at the main Bar at the lobby from Yainel. He was so great. Another great bartender was the one at Sky Bar, he was very entertaining and helpful in finding our tastes with some amazing cocktails. Our batler Yasser was great too. He tried his best to make our stay pleasant and memorable. Thank you to all of them that made our vacation to Cuba a great experience ?

Very good resort, friendly staff, rooms clean and pretty new,beach is stunning, beach umbrellas half broken, when i was there june 18-25 the resort wasn't busy so we had plenty of umbrellas to choose from,I don't know how is it when the resort is full, food what can I say,not the best but you won't die hungry ? anyway you don't go Cubs for the food,long bus ride from the airport 1h40 min,after all I will go back definitely to this resort.

Can’t wait to go back! I had never gone to Cuba before I did not know what to expect. I wanted a beautiful beach. And knew the food would be ok. When we arrived we were upgraded and received concierge service. Our two concierges were amazing. Yasser and Ari. As they both were great. I found Ari exuded bright and positive energy. Made me feel I was part of her family. They make you feel welcome and show you around. Need anything they are there gave us their what’s app for easy communication Good: The beds and pillows. Wow. I must say I have never had that good of sleep in a hotel before usually takes a couple days to adjust. That was not needed Staff: all were so friendly and helpful we did have our favourites but all were amazing AMAZING: beach , water, and amazing options shade and beach experiences. They had all kinds of toys to borrow if you wanted activity there was yoga and dance etc. if you wanted rest there were so many options. The property was huge since we went in may at times we felt we had the resort to ourselves because there were so many options people spread out. I was wowed by the beauty of the clear water and white sand. Water was warm. I could have stayed there forever. Like all things there are things can be improved Food: knew was going to be limited but breakfast was always great. Snack bar pizzas were our go to lunch. Dinner was hit and miss. Did not find buffet great. My favorite was the Japanese restaurant. Some things need some updating but overall the resort is beautiful and well maintained. Maybe have a couple more bathrooms open Bus ride: it was long almost 2 hours but the remote location and beach more than made up for it Tips: Money; if Canadian. If tip coins offer to change back to bills for them. They can’t exchange the coins at bank. Also bring extra bills as staff appreciates if you can change coins they have Snacks: bring snacks maybe some peanut butter or easy to eat stuff to offset any times you need a little more I would recommend this hotel on the beach alone. I will be going back. Already planned which rooms we would like better and where on resort we want to stay!

Upon arrival, the resort attempted to extort $250 from us for a swim-up room. However, we discovered that the swim-up pool is accessible to guests from the second and third floors. Throughout our stay, we were plagued by cockroaches, resulting in poor sleep and discomfort. Despite booking a room on the reserve side, we were denied access to a balcony bed, as advertised on the website. The bed sheets were never replaced, and the resort reused the same sheets. Furthermore, our daughter experienced coughing fits due to the presence of mold in her room. The resort’s cleaning practices were inadequate, as they dumped dirty cleaning water into the swim-up pool. The resort lacks any entertainment options. We were forcibly removed from the disco after our daughter joined us, despite the fact that she was merely having fun dancing. After the shows, the resort appears to abandon its operations. I urge you to address these issues promptly to improve the quality of your services.

The grounds were very well kept restaurants for decent. The japanese is the best, like every resort definitely recommend staff, very attentive.The rooms were very clean as well.........................

Clean and spacious room. Too bad other side of resort was not open but that’s ok. Pool could have been cleaner. Entertainment by pool n beach were great. Beautiful beach. Food was not bad considering it is Cuba.

My husband and I spent 7 days at this resort. We had a wonderful time. The beach is fantastic, clear water with chairs and umbrellas. The staff was very friendly and accommodating. We were upgraded to a fantastic room which included a tub, two person shower, single shower and additional living area space with table. The food was good and there were enough options to choose from. I would definitely return and would recommend this resort.

Beach is simply gorgeous. Hotel has a modern and appealing design, but too many things are broken or don't work. There were many days we had no warm water to shower. Many closures across the resort (pools, restaurants, etc.). Very poor service. Food is very basic, in line with what is to be expected in Cuba. Disappointing still for what a 5 star should offer.

If you pay for the Royal Reserve you will not be disappointed, however we didn't, we had issues with.... The room: The safe, the door lock, the air conditioning, the water (freezing, or scalding, or missing altogether), a privacy door missing to the bathroom. Common areas: Look wonderful, however, if you're not a smoker you cannot escape it, and if you want a quiet break, unless you pay for the Royal Reserve, you will have trouble finding it. Loud music played either by the hotel, or the guests, either way, it was unavoidable. Beach: The beach is one of the best I have visited, and I have travelled around the world. However, the chances of getting a bed on the beach was only guaranteed if you were out around 6am to claim them with a towel. Loud music was also intrusive on the beach. Food: The buffet food was plentiful, and lots of variety. However, the restaurants you had to book for, were disappointing, with portions that had you finishing and going to the buffet for more food. The staff for the most part were friendly and very attentive, however customer service were not on top of things, and let us down on a few occasions. Summary: If you like smoke, noise, and unsafe conditions in your room, this is the place for you. However, if none of those things are to your liking, avoid, or pay for the Royal Reserve.

Absolutely fantastic experience at Paradisus Los Cayos. If you're lucky enough to experience the Royal Service you're in for a treat. We had concierge service, Jahana and Yoana are amazing. They looked after our every need, booked our a la cartes and checked in with us everyday to ensure we were enjoying our stay. Service: The genuine hospitality of the entire staff is what made our vacation so incredible. They were friendly, fun, and very gracious. Their professionalism combined with a genuine desire to make each guest feel special really set the tone for the whole stay. This was in the entire resort, not just in the Royal section. We made a special request to recognize a birthday and Elianis in costumer service went above and beyond. She decorated the room, left a gift, and arranged a birthday dinner, it was beautiful. Beach: We enjoyed the main beach. Beach bar is close, wait staff always going around to take drink orders, snack grill has good burgers, hot dogs, sandwiches. You can snorkel right off the beach, go to the left by the rocks. Walk to the right, you can go a long way and there is a beautiful sandbar. Pool: Main pool is great, swim up bar, snack shack is right beside it, music playing, and entertainment is good. Bartender at swim up bar is fun and very nice. Food: Every meal was great. We didn’t expect the food to be that good in Cuba, absolutely incredible. Nobody goes to Cuba for the food, but our whole group was honestly surprised at how much variety there was and everything had so much flavour. Cappuccino’s are amazing. Nothing was missing. We highly recommend this resort. Don’t let negative reviews of Cuba stop you from visiting this beautiful resort. We never had power issues, we always had water, and there were no shortages of food, drinks or wine. We will definitely come back to this resort.

Excellent layout of resort, with beautiful view, I would think from every room as it was from ours. Magnificent hotel with 34 swimming pools, everything is close by, with just short beautiful pathways to one of the best beaches in the world. Aesthetically designed a la carte restaurants. Hotel is design is such a way that is never crowded. Outstanding result and beach for families and for adults since is has also beautiful tropical pathway to beach just for adults and separate sections of resort, restauorants and caffes for adults. Would suggest, in winter days, for the show, to start earlier, for kids 22:00 the latest, and for adults, 21:00 even later, is way too late. Even so I use it only once, can't skip to mention the gym, neatly organized, on top of the roof with beautiful view of the ocean and another big lounge right next to it. Food, since it is important to mention at these times: Buffet restaurant had neatly served fresh food, with your choice to pick something different every meal every day. Spanish perssutto, cheese and wine. Wine/Vine and whiskey available at every restaurant. Electricity: since it is also IMPORTANT to mention at these times - whole island with it's 22 hotels has it own power plant, therefore it ALWAYS HAS ELECTRICITY. Even so everything was clean, one suggestion I would like to make, as for every hotel/resort in beautiful Cuba, is to have a dedicated person to look after every corner of these beautiful beaches. Because after storms or even windy days there are things to be taken care of, plastics around or other equipment or others things half covered is sand, to be checked for, along the whole length of the beach to the last corner. Really important is to find a person with elan, who would, not do this just as a job, but who would perform this with passion, being keen to keep every corner beautiful as it is. Afterall, this is in fact the most important of all, and a reason why we and millions of other people from around the globe come to Cuba.

This was a great resort. Clean and organized. The staff was amazing with us and my boys. The pool was a little cold but clean. The beach was amazing as well as the staff bringing drinks and taking guests out on the mini catamaran. The food was bountiful and great variety. The rooms were spacious & clean but hot water for the shower was tepid. The balcony was a great place to enjoy a beverage late afternoon. Would definitely return and recommend.

Amazing hotel, just like the pictures. The staff here are very nice and accommodating. Nice beach and pool and lots to do at night. Only down side is you don’t get much options when it comes to food.

Rooms were clean, water and beer everyday. Amazing beach with crystal clear water. Food was very good no complaints about anything. Beach staff was great and drinks were also very good. The buffet restaurants were very good, quiet time of year.

This resort was a mistake and perhaps so was Cuba as a destination. Food shortages almost daily (bread being main one). Very limited menu (usually fish, rice and some veg daily). Resort was 75% empty during March break. Beach and pool was nice. Room was decent (few issues but were fixed). Wouldn’t go back again or recommend.

No milk and or yogurt for the children, it was not variety of food, no ramp for strollers, children swimming pool was in repairs, but nobody was working on it, we found out that its been like that for more than a year, people good matters and very helpful, in the snack bar,no french fries, no bread for burgers and or hot dogs, sandwiches cubanos with out ham , only cheese, in washrooms outside the rooms, no toilet paper, in general a 3 out of 10.

All good except washrooms need some taking care of. Washroom off entrance as you come in beside registration desk in dire need of repair. Door locks broken on all, no soap in any dispenser, and womens washroom beside large pool just past buffet, no soap, no toilet paper in 1, seat completely sliding of base in 1 of the toilets. Happy with Buffet, considering shortages country is having, lots of food, eggs n/a 1st 3 days, thats all. Some cultlery in buffet dirty, needed replacing a few times. Other than that all good. People that work there amazing, friendly and personable. Our room was good. Unfortunately pool directly off back lobby out of service last 4 days we were there, as well as childrens pool out of service entire time we were there, and quite a few families with children. All in all great hotel, yes would recommend.

This hotel is very modern, rooms are spacious and the beds are super comfortable! It is a very relaxing atmosphere and everyone from customer service, room attendants, bartenders and servers are so cordial and attentive. We thoroughly enjoyed our stay!!!

Beautiful resort, we enjoyed every day there. Beautiful resort and awesome beach. The only minor setback was food shortages due to state of things in Cuba. Buffet was not as extensive as usual but still was very good. Great resort for the money.

Loved our stay at this hotel. The staff is absolutely amazing, attentive, caring and genuine. The beach is incredible with white sand and the bluest turquoise water. I picked seashells, floated in calm waters and jumped into playful waves all in the sane week. For a large hotel, it surprisingly felt very homey. We got to know the staff who always went above and beyond to ensure the best vacation for us, We stayed in one of the reserve swimout rooms. Lovely room with a standalone tub where we could have warm bathes and a nice glass of wine overlooking the private terrace with a balinese bed stretching out to the swimout. Steps away from the Reserve allnight lobby bar with the best coffee and drinks of the entire resort!! What food shortages? We had lobster at one of the restaurants, and the next night it was also served at the buffet. Anything that wasn’t available was always provided with an alternative, and would usually be available the next day. I discovered Tasty Banana chips as a healthier fries alternative thanks to this hotel, and i certainly never felt lacking. Highly highly recommend!! This one is a hidden and under rated gem!!

Sure to please both adults alone and families.Rooms are clean, food is great and well presented, abundance of drinks. 24/7 room service, 24 hrs snack bar. My family has been 3 times and it is getting better year after year. The staff is professional and willing to go above and beyond.

The resort is fairly new and very beautiful but already in need of some small maintenance care . The workers are all five stars . Food was always plenty and we even had lobster for 3 different nights .

Purchased the Royal service but everything was not as it seemed. My sister and I were excited to have the works for this vacation. We had amazing butlers (Yassar & Jannah), but we slowly realized that the features we saw online were no longer in effect. No turndown service, no mini snacks, no ironing services, no pool towel bag and no pillow menu. We did get a beach and pool concierge but only after filing a complaint (we were ignored for over 2 hours and were the only people at the private pool). While we typically go without these services, we did pay quite a bit more to treat ourselves, only to realize we didn't get much of an upgrade. The biggest disappointment was the food. We knew the reviews going into Cuba, however this was next level. The buffet was not good. Breakfast was the best meal (bread and eggs are great there), but do not come here expecting decent food. The a la cart restaurants were essentially the same meals but a change of protein (cabbage, mash and chicken one day and cabbage, mash and pork the next). Once again, we did complain to the food and bev manager (shoutout to Jerry), and there were some improvements made. I would note that this place doesn't do all the cute and fancy drinks. Only some of the bartenders there do (shoutout to Hector and Antony). Beach was BEAUTIFUL! This is the primary reason we came to this part of cuba. It did not disappoint!! The room was nice (we were given the wrong room upon arrival but got it switched) (shoutout to Dillarmi). A/C worked great and it was clean. Bed was comfy! The shows were nice. This is definitely not a party resort, its very very quiet. We did find a roach in the room the morning we woke up. I don't think this was due to the cleanliness of the room. Roaches were constantly outside. On the note of bugs, there is a SERIOUS MOSQUITO PROBLEM. Each night my sister and I got about 8-10 bites each night. It was terrible. We ended up with over 20 bites within the last two days. We are still itching haha. Seriously, beware. Wifi was a pain as you always had to sign in each time (kept getting disconnected) and you had to get your account renewed every 30 hours for wifi access. Overall we rate it a 7/10. Some of the staff were not nice but others were outstanding. We did complain to the GM, and were given complimentary items to make up for the poor service and that was appreciated. Would not come back here, but appreciated the effort.

Very important to bring increments of $5 bills, i made mistake of bringing 20's and 10s as hotel would not change canadian money into CDN. So had no choice but to tip big $10s and 20s ....cuban money is too low in value - workers prefer cdn US and Euro...so regarding tipping, important to plan ahead. Nice hotel, modern, Food is better in ala carts, Japanese was great. Due to low season, not much food was available, When arriving, fridge in room had no water or drinks and no coffee pods, so to have coffee had to go to bar and drop $5 tip. Prefer adults only resort. Beach was amazing, that is what carries the resort. Not enough to bring me back to this resort. Because dining is importsnt to me as well. Aquasize on beach was good. Better food options is very much needed at this resort, a little overpriced for what you get in return.

We had a fun time at this resort, the beach was absolutely beautiful. The service at the buffets and the beach bar was also good. The rooms were good, cleaned daily and restocked daily, the A/C worked well. The service at the snack bar and the bar beside the lobby was not good! Each time we went to both the snack bar and the lobby bar, we did not feel welcomed! The wifi kept disconnecting from the device so you constantly had to reconnect, as well, it was timed, so you had to go back to the lobby to ask for more time. My room also had an issue with the lock, so there were a number of times where I had to go to the reception desk to ask for the door to be unlocked and have my key reset. The resort also needed a fair bit of maintenance (roof work / paint). The hallways were never mopped, and the building roof looked like it was about to fall in some spots. Our last evening, it rained and the buffet and hallways were flooded, and the ceiling caved in in one part of the hallway. The restaurants were not the best. The worst part and the reason we will not return was that there were flies in the dinning room and cockroaches in the buffet, it was not one cockroach, it was an infestation. There were cockroaches running around in the bread, the plates, the other food stations, it was just gross! If the hotel got this infestation under control, and had more supervision around the cleanliness of the common areas, I would rate this resort higher, but as is, we will not return.

As usual with Cuba, AMAZING people/staff, and AMAZING beaches. ROOMS - We had a swim up suite in family block and a regular suite in the family block on the second floor. Swim up suite was disappointing, I think we got the only one without an outdoor shower and bali bed. It wasn't very clean when we arrived, even though we had to wait for it to be cleaned, whereas the other room smelled nice and was very clean every day. FOOD - It's Cuba, so little variety. But they did their best. It would have been nice to see some fries, at least, somewhere. No kids corner at the buffet. Snack bar only had pizza and sandwiches, sometimes no pizza. Smoothie bar had no smoothies. Only ice cream. I rarely saw the a la carte restaurants open. And only one buffet was open - the no "Market Grill", though people eating at the buffet sat there. And the buffet opened for dinner at 7pm! I personally think it's a little late, especially with kids. KID-FRIENDLINESS - Nothing advertised was open... there was no kids section of the buffet, the kids water park was closed off with red tape, and the park was in disrepair (found glass several times in the sand at the park). So, the kids section was always deserted. One poor guy sitting day after day, with no kids because the entire kid zone was basically closed (and our room faced this "kids park") All in all, I expected more from the resort.

The resort is new with modern rooms and amenities. Beautiful beach with white sand and pristine water. Services were great and people very friendly. Entertainment with various shows and live cuban music offered every evening. We had a great time!

Paradisus Los Cayos is a great resort in Cayo Santa Maria, Cuba. The hotel is relatively new, the beach is stunning and the people working there are so nice. The food is not bad [for Cuba]. We didn't spend any time in the pools or the kid's area. This is definitely a beach resort!

The Paradisus Los Cayos is a gem. The hotel, the grounds, the room, all was in excellent shape and maintained clean. Everyone was helpful, very polite and very friendly. Upon arrival, we were upgraded to the Royale Service with a swim up room. It gives you access to a private beach and what a beautiful beach. We walked the beach often, it is stunning. There were no algae or very little that was cleaned before you show up at the beach. The food was delicious although repetitive. The efforts made by the staff to make sure you have everything you need are really appreciated.

We were quite surprized at how beautiful this resort is. Our room was huge - two bathrooms both equiped with walk-in showers - a jucuzzi tub g- an open living space with big screen TV and walk out balcony. The resort is clean and well cared for however we did not get to experience the whole resort as a lot of it including the huge main pool was closed and a lot of restaurants as we were a week early before everything was opening with the expectation of the start of their busy season. Service was excellent but a lot of the staff do not speak english so we had a few hiccups there - i.e.: did not know there was a Bar or Snack Bar on the beach until our 3rd day and our last night we found the Sky Bar on the second floor - this was not communicated to us so best to do some major exploring the first day or two. The food at the buffet was not great (the same Cuban fare - rice, beans, chicken, pork) but the A la Carte food was quite good especially for Cuba. The grounds were well kept. The beach is beautiful. You have to remember that Cuba is having a really hard time right now getting everything right now so you have to expect to do without a few things - like premium liquor - some foods - and paper or cloth napkins (toilet paper is substited for napkins). All in all - the weather was good, the beach was amazing - and the resort itself was the best I have ever stayed at in Cuba.

This is definitely not a 5 star hotel. I would give it more like 3.5 stars, and that would be a bit too much. The Pros: The beach, Cuban coffee, the weather (lucky us!). The Cons: The price we paid for this hotel was not worth it. Food was no where close to a five star. Not even for one day we had deserts, except ice cream. Cleanliness was missing. Rooms were smelling of smoke, pool water was not cleaned even once. Broken glass in the pool and the beach bar area. Even after letting the staff know, we cleaned that up ourselves because kids were running around. Very hazardous. Kids slides looked different than what you see on the picture, run down and unsafe. Alcohol choice was limited, and on some days they ran out of beer. There was a definite language barrier, as most employees do not speak any other language but Spanish. The worst part of the trip were the cockroaches, in the kitchen/ buffet area, on the trays with food in them. Maids were sweeping them off with a broom and that looked like a normal thing for them to do. I would not be returning to this hotel, nor recommend it to someone else. After speaking with other tourists from other hotels on our way back to the airport, they seemed to have had a better experience with cheaper hotels nearby. Clean, no cockroaches, lots of deserts, and friendly staff... and they never ran out of beer! Thanks to Adrian(buffet) and Jannet (kids entertainment) for making it somewhat better experience.

Nice room, the beach is beautiful, the main swimming pool was a bit small. The bigger swimming pool was a bit far and there was no facilities there. I suppose the hotel provides lots of small pools in front of the accomodations that is why. Fish and shrimps were missing completely . Lack variety of food especially at Lunch and dinner buffet. Staff were very courteous and nice. The night shows were very good and interesting.

The goods: - Hotel was build around 3 years ago, it's very modern. - Arrived at hotel and was upgraded for free to a suit without request. - Complete hotel extremely clean. - Rooms have colorful light show to memorize your eyes. - Staff are so professional and curtious. - Took a massage $27 usa / 1 hour, amazing price and quality. - I returned a second time to Cayo Santa Maria cause they have in my opinion the most beautiful sand beach. - Got free wifi for all guests all week cause hotel is used at 15%. - Very safe place. No thieves. The less goods: - Didn't appreciate having to wipe my face at the table with paper toilet provided by waiters. - Staff only speak Spanish and 10% English. - I could never serve myself, always feeling obligated to give tips, while not getting what i want. - Food always cold. Hardly any fruits, no vegetables except two last days saw cucumber and tomatoes. Mostly fried food and (sausage, salamies, bacon, cheese, rice, eggs). Surrounded by ocean but no fish on menu, except 1 night lobster tail. Pizza crust is a hard thin pita bread. Felt really hungry half the time. Buffet on certain evenings is closed and only a la carte restaurant. Spoke to high manager about food on last day, he says they are struggling with orders not coming in. Spoke to other guests in hotel, they paid extra for seafood buffet all week, that is not advertised. So hotel are able to have seafood, no excuse. - Some of the chairs in room were destroyed but left there. - Takes a bit of time for hot water to come. - Service is slow, waited 1 hour for butter. - Night entertainment are of lower quality, not everyone can see the show cause of the posts and people in the way. - Ordered brevages to room, but never got what I ordered, pretty easy asking coke or beer can for fridge, but not getting it. - There are maps, but 60% of hotel is closed. Every time directed towards a closed gym, closed massage. Struggled to find areas. Map not clear.

Fantastic stay. We just came back from Paradisus Los Cayos!! Beautiful weather and gorgeous beach. Hotel was stunning our room was beautiful however we had an issue with the cleanliness of it. We had to get it cleaned again. Towels for the beach and pool could never change. Used the same dirty ones all week 😞! Towels for the shower where new every day. Food is not bad .. buffet was the same but sea food and pasta chefs are amazing and so kind.. just the beef and chicken ( one of them ) young man was not happy to be there and would service more the locals. Lots of locals !!! Pools : kid pool fantastic Adult poor only one small one for 400 people ( yes please don’t go ) lots is people who don’t leave the pool for 4 hours 😖( milky waters). Amazing staff. But they do tend to ask to change their Canadian to Cuban pesos which is not worth it for us . Don’t change your money they are good with Canadian dollars and bills. We asked. I would definitely go back. Due to Covid they is lack but nothing major to ruin your vacation. They try their best to make you happy. Jesus on the beach is amazing. He’s the sweetest!!

The hotel is beautiful, new, modern, spacious and clean. All staff are very friendly and provide excellent service at the restaurant, bars, main lobby etc. The food was ok but a bit salty. We enjoyed the fresh fruits. The beaches are very beautiful. The internet was accessible everywhere at the resort. We were able to play tennis for 3 days with Alain, the tennis coach. He is very friendly and provided some techniques when playing. Very good coach! We will come back again.

Not very clean at all! Flies everywhere in all restaurants but especially at the buffet!! Food wasn’t great and not a lot of choices. We are not fussy eaters but we ate almost nothing! Not even at the a la carte restaurants. Everything looked like it was in a can and then dumped on our plates. Washrooms near the restaurants and bars absolutely disgusting!! This is the worst experience for us in Cuba! We have been a few times and usually go for the beach and the water so we do not expect much in terms of food and drinks, but very disappointed for a 5 star resort.

Very clean and nice resort. Beach is fantastic. As expected in Cuba, there is much to be desired for better food. Although there was always something to eat, the food was very repetitive…and no cream or milk one morning. For a 4.5 star hotel, that is almost unheard of. Staff were great…always smiling and gracious but communication can be a challenge. I would return there again but not for the price we paid.

Hotel infrastructure is good and nice; it covers all the needs for a pleasant stay. The beaches are the best we saw through our extensive travel experience in the Caribbean area. People are nice with a good service oriented training. There is field to improve the food area, for example: for 2 days we could not have our usual capuccinos due to milk run out.

We have been to cuba 7 times and have been to cayo coco and cayo largo but have been to cayo Santa Maria the most and just keep on going back and there is reasons why. The ocean is unbeatable and is the most beautiful we have ever seen. The Paradisus de la cayos has brought Cuba hotels to the next level. The grounds are beautiful,gardeners always working hard daily to keep it beautiful, the food is great, and always something for you to select. The rooms are absolutely gorgeous and we had two rain shower heads and had our own space in the shower which was wonderful. We always had hot water. We also had a bath in our room and that was nice after a long day to relax. The employees all exceeded our expectations. The workers go above and beyond and please tip them as the littlest tip helps them tremendously and they really appreciate whatever they get. Not everyone tips so please make sure to budget a bit for that. They also appreciate small gifts which we always tend to bring more and more every time we go back. They have a hard time getting certain items so tooth brushes tooth paste deodorant etc. Also do not forget that the maids seem to get a lot more gifts to give some to the other workers at the bar waitresses etc as they all deserve to be treated as they treat us. DO NOT exchange your money into their pesos. I exchanged $100 Canadian and received 2000 pesos so when I would tip 50 pesos I would be giving them 2.50 tip but unfortunately the government knows what their doing and the exchange rate should be almost 5000 pesos for 100 Canadian. So we get screwed exchanging to pesos and the Cubans are making less tips which is a control thing. Please bring Canadian money $5 bills are The best as loonies and too ira they will take but they cannot exchange it at their banks so the only way is to exchange it with Canadian bills with us. They also will take American 1 dollar bills and I guess euro’s are good too. Again just wanted everyone to know this as even myself I made the mistake of not bringing Canadian cash as I would always take money out at the Cuban banks but again not worth the exchange. The Cubans deserve every penny they can to help them in their difficult life but are all happy to be working and back to almost normalcy. It was sad to see some hotels still closed. I wanted also to say how honest the Cuban people are. I went to the market beside the hotel and bought cigars and some rum. There was a situation where I paid twice by accident and didn’t know till I got home as they called my hotel and sent someone to send me back as their was an issue with my transaction. I know I had paid and don’t bother going back to see. When I got home I noticed they charged me twice and actually refunded me the one transaction back which was almost 120 Canadian dollars. This shows you the honesty and safety of Cuba and Cayo Santa Maria is our favorite place to travel and now Paradisus is our favorite resort. Please take a vacation and relax and if you want the quiet side of this resort pay the bit extra and you will be on the royal side which is so paradise and peaceful. Congrats to all the employees from Paradisus from managers to butlers to maids and waitresses and bar tenders etc. Keep up the great work Paradisus and see you soon with many more friends and family ❤️🍻

The resort is very clean and the rooms well laid out. Was very quiet during our visit as a couple of the wings were not being used. Staff are friendly. The beach is beautiful. Very nice pool area too with a swim up bar. Alejandro and Mikey are fantastic dancers and kept us well entertained. Food is ok but not 5 star.

The rooms were clean, and the people were wonderful. The servers at the buffet areas, snack bar, and beach bar were polite, attentive and did their best to make your experience memorable. Food was okay, however snack bar has some good options. Cuba is known for its beaches and friendly hospitality. When going to Cuba to any resort, food will be a hit or miss. The resort was relaxing and quiet, and their customer service representatives would check on their guests to inquire if everything is meeting your needs. Overall a beautiful resort, and very clean.

The staff are the main plus quickly followed by the high standard of facility. The resort is only about 14 months old and still really shows its "newness". Rooms, public areas and grounds are very well maintained. Staff treated us very well. Always a smile from everyone. Would definitely go again. Have already recommended to friends.

Beach: nice beach but a little rocky and little shells in places that are hard on your feet. Water is crystal clear when it is calm, even in windy days we were still able to enjoy the water. Pools: main pool was nice with entertainment throughout the day. Small pools outside the buildings were cold but nicely lit in the night. Service: at the beach bar and beach restaurant was amazing! Service at the buffet and pool bar was poor. People did not seem interested in serving us and overall service was slow. Some people were very friendly and happy to help while others were disinterested. Food: buffet food for breakfast had lots of options. Fresh to made omelette, eggs and pancakes were fantastic. They also had delicious fresh donuts. Lunch: buffet food was the same as dinner. We ate at the beach bar where the food was fresh and fantastic as well as excellent service. Dinner: buffet had many options as well as freshly made rice, fish, meats and pasta. Overall quality was lacking but everything was edible. Do not go to the a la Carte restaurants as they were terrible. Service was very slow and food at some places was not edible. Fuego was the only edible one. Room: very nice and clean, comfortable beds, shower just smelled a little musty. Location: 120km from the airport a 140 minute drive. Island was beautiful although our beach wasn’t very long but private. Value: we went during break so it was more expensive but would consider going again if prices were cheaper. Overall: resort was nice but it only seems to be 40% full and the service was still lacking... would hate to see if they actually filled it. Would recommend if you are looking for a nicer place to stay in Cuba.

Overall: decent stay. Takes 2 hours to get to the resort from the airport. Flying out of Santa Clara is brutal. The airport is tiny. The beach was lovely, although a little shelly/rocky until you get into the water. Lots of fish so on good weather days you can see them swimming. The beach food and drink bar have the very best service! Amazing people and we ate lunch their every single day. The only place on the resort that you get quick service. There are free catamaran rides which are a lot of fun. Saw some wild dolphins. Some wifi was included which is nice. For a 7 day trip we received 7 hrs on day 1, 6 hrs on day 2, 5 hrs on day 3 etc. The rooms look lovely, beds were comfortable and the lighting is great. A/C was not working the entire trip (other people we spoke to had the same problem), the toilet seat was very stained, and the shower smelled musty. The pools outside the rooms look pretty but they are very cold as they are not heated and don’t receive much sun. The a la carte restaurants were terrible. Fuego was the only decent one. Bana and Vente were terrible service and inedible food in some instances. The buffet was edible with various options for freshly made food such as fried rice, fish and meats. Breakfast options were good too, fresh made pancakes, omelettes, eggs etc. The pool food bar was okay.. the food was good but the service was extremely slow. Also had an instance of drinking from a wine glass and noticing the rim was chipped in two places and almost cut my lip. One huge red flag is that this resort seems to be at 30-40% capacity. It is HUGE, huge buildings and many of them but very empty and still very slow service. They also offered a Valentines special to locals so the day before we arrived over 1000 local Cubans checked in. They were very noisy, rude and it was quite uncomfortable. This resort attracts the “affluent” local crowd, something to be cautious of. The staff were hit and miss. A handful were very happy to help and serve but there were many who were rude or did not seem excited to help. Have never experienced this before at an all inclusive. The entertainment team was okay. They seemed happy but there was no clear schedule for the day provided to us so it was hard to know when things where happening and where. Evening entertainment was good, but not much happens after that. The nightlife is not great. Overall definitely did not feel like a 5 star all inclusive experience. The beach, beach bar food and drinks were great though. We spent every day at the beach.

The Rooms were nice with comfy beds, nice shower (hot water), clean and bright! The Food was good with made to order omelettes, eggs for breakfast. Lunch at the pool or beach was good with burgers, pizza etc. "Chicken Toast" was the best. Beach was beautiful and staff would go out of there way to set up your chairs with an umbrella so you were in the shade or sun. Tons of drink variety. And the bar tenders would make whatever you wanted. There is a little shopping mall within walking distance that was nice to visit for some unique gifts and treasures. This was a very good vacation and would recommend this hotel.

Paradisus Los Cayos is an absolutely beautiful resort that was laid out in a very customer friendly manner: The rooms are attractively designed, with a bathtub in the middle of the floor. And no mold, no unsightly wear. Hey the resort is only a year old! And our residence had easy access to the buffet restaurant and to the main office and lounge. Moreover each residential building had a canal like swimming pool running alongside it. So it was very enjoyable to walk out onto our patio and hop into the pool. Outrageous. And the host staff were friendly, smiling, helpful Cubans with wonderful service. And we enjoyed the food, the evening shows, the special dinners, the massages, the bars, the special couches where we would spend half the day reading, the gym. An absolutely wonderful 9 day holiday it was! With one small but important caveat. A few days into our stay we discovered a few things missing, a couple of gym shorts, then a hat, a pair of scissors. We were not too disturbed as we felt that if someone needed them, they were welcomed to them. But when a pair of Nike gym shoes went missing, we reported the matter to the resort service department. This was our 19th trip to Cuba and never had we encountered an incident of petty thief. But now we lock up all small valuables.

The hotel was very clean and the buffet would good - a good mix of food - meat can be cooked right in front of you if needed. The staff was friendly, the rooms were nice as well. The al carte were not very good - this would be my Only complaint. You can tell it’s a new resort with some kinks to be worked out but no real issues - would recommend.

Was very happy with this resort for Cuba. Went with 7 people. Resort was clean with great service. Beach was amazing very clean and well laid out. Food was better than expected for the most. Nothing spectacular but still good. Room was clean and very nicely presented. Shower leaked but nothing serious. There are two small mall close by for cigars, rum and local merchandise. One is attach to Royalton. Not a lot of night life. All and all very pleased.

Note: This is the first time I've ever thought I had to warn people, and write a review. So think what you will - - I've myself read way too many 5-star reviews which had no substance...making this place seem amazing. Review posted originally on tripadvisor. Looking back on the trip it dawns on me that I must've mistakenly purchased a trip to a 3-star hostel, but sadly that would have been a better experience. Arriving during evening hours, we were greeted with a lobby that smelled of sewage, and cranky front desk workers. I tried to request a room with two beds but was told to be quite while they went on about random tasks. Eventually we were handed a ripped up paper with a room number and two cards, and told to be on our way. With no bellboy available we had to drag all our stuff to the third floor, only to find out that the room had a single bed. Repeat. This time a floor higher the room had two beds. Perfect....until morning when we were woken up by the most disgusting sewage smell coming from the shower. (The employee we got to check it out, almost threw up upon entering our room...so ain't lying here) After wasting more time to move rooms, we got a good one this time. It smelled of a sports bar, with a piss stained toilet cover, a clogged shower, broken mosquito net, and three lights that did not have a switch to turn them off (maintenance came in and had to rewire things...) This took a while since every time you need serious help, no one seems to know English. I had one guy pretend not to speak English, then few days later approach us while doing customer care survey...spoke decent English. Now is a good time to mention that while this is a very new hotel, the materials used in its construction were very subpar, and everything is slowly falling apart. Anyway let's continue. After finally getting settled in, we dropped by the snack bar restaurant for some breakfast. After ordering two omelets, we watched for an hour as the staff served a cuban family of four plate after plate of food. We never did get ours. This was our first day and a half. Here is a light summary of the rest: - Dirty plates and glasses everywhere. Was served rum with sharp plastic pieces floating inside. Parents have fun with this. - Generally food was ok - but much of it was either undercooked or burned to a crisp. - Bars were either tended by skilled bartenders, or random people who got in through connections. It was a weird lottery tbh. You can either get a really nice drink, or a gin and tonic that's just sprite and ice. The rum selection was nice but consisted of 99% Havana Club variants. - Beach was very nice as usual of Cuba...but not the best in the surrounding area. A few min walk can get you to a nicer place -- especially during stormy weather. I could keep going, but I think I've covered enough. Oh wait, the day before leaving -- our room got robbed. Nothing large to delay our departure, a pair of pants etc...(easy to get away with) Triple lock your stuff up, you never know. If you do end up going here the beach bar has the best chef, so enjoy that. =)

I spent a week over Christmas and the time there was amazing. Rafael at the tiki hut was so friendly and helpful. He was quick to help us out with a fishing trip and my usual drink was ready whenever I arrived. His smiling face and energetic dance behind the bar was a great source of fun. Madelin was a treasure. Quick to come to my rescue when my poor phone landed in the ocean with me. A bag of rice was snagged in minutes and my phone dropped in. She always had a smile and hug waiting for me. Dèivy was wonderful. He was always making sure I had everything I wanted. His consideration and admirable personality made me feel like someone special.

The service was fantastic, the people were super friendly, and the food was amazing. Add white sand, warm sun, the ocean and beautiful scenery, who could ask for anything more. So much to see and do, so many places to explore. Can't wait to go back

This hotel complex was immaculately clean and very nice to stay at it. It was well laid out and easy to negotiate the huge layout. The staff were very friendly and hospitable. The food was okay and a nice variety.

personally i didn’t find the hotel great. First, the food wasn’t good at all and no variety. Second, i didn’t find that it was maintained\clean very well . On the positive side, the beach was wonderful ! The hotel is modern.

The hotel décor and rooms were modern and comfortable. The beach is stunning with some great snorkelling. The service has room for improvement. Check in was very slow. The hotel should allow guests to book restaurants each night of their stay rather than limit to 3 per week. Service was slow for food and drink options and they often ran out of food or drink at all venues after you had waited a lengthy amount of time. Smoking should be designated to certain areas only as we travelled with children and other guests were smoking everywhere including in children's sections.

I am struggling on finding a way to politely express how awful of an experience I recently had at paradisus los cayos in Cayo Santa Maria Cuba. Upon check in I asked if we could have a room on the ground floor or something close to the buffet or beach as I was traveling with my Mother and young son and was told "it is impossible, there are no available rooms". I thought fair enough, it's a beautiful resort it must be fully booked. . Which was not the case at all they had entire wings that had no guests in them and rooms on our block that had no guests staying inside. There wasn't a single day where something didn't go wrong. On our first morning after our arrival we had no power for about 4 hours. Air conditioning, water, fridge nothing was working. The same thing for the buffet, all that good sitting in that heat speaks for itself; the food spoiled quickly. Half the elevators weren't working for days after the power outage.. Imagine going up four flights of stairs and having to walk over 400m to your room in 37 degree weather with a 65 year old woman with herniated spinal cord discs and a 5 year old with asthma. On our second day we decided to try the 24 hour snack bar restaurant by the pool; we sat on the patio for over half an hour before one of the servers decided to come over and ask us if we wanted food. Every other patron (95% of which were Cuban / spoke Spanish) was served almost immediately after they sat down. Never have I had such awful service at a resort in my life. Our 3rd day we awoke to our beautiful view of the ocean and main swimming pool... Only to find that the swimming pool had gone green. Not a little green, literally moss green. I thought to myself maybe it'll be clean by tomorrow, nope. You could see clouds of algae floating around in the pool on the 4th day. The 5th night going into the 6th night my son had awoken at 230am vomiting and having uncontrollable diarrhoea. I was trying to clean up the mess and put him on the toilet only to find out that there was no running water. Literally couldn't flush the toilet and couldn't wash him off or my hands. I had to use all the towels including beach towels to try and clean the mess up. We only got running in the room at about 530am. It may not be pleasent to read but the stench from my poor son was almost unbearable, and I couldn't even flush the toilet. I had to use bottled water to clean him off with our towels cold water from the fridge. My poor son was so uncomfortable and the cries from him; it just broke my heart. He didn't understand why there was no water for him to take a bath. I tried calling the front desk 5 times to have my call ring out. I spoke to another guest who was staying with her husband and 1 year old baby and found out that they didn't have water for the same block of hours 2 nights prior.. I was shocked. Is the resort shutting off the water at night to save money??? What other reason would there be for no running water for more than 2 nights in 4 days? We had to stay in the room the whole next day only leaving to get bread for him to eat at lunch time. When we came back to the room I had found that the maid cleaned up the room but left us without blankets and pillows cases for my son's bed on the pull out couch. My son really enjoyed the pizza at the snack bar and we went back 3 seperate times during the course of our trip to find out that they had run out. Same with hamburgers. The buffet was awful for their portions they served on the platters. They would put (for any given fish) the same amount of portions for a dinner party of 20 people. It was literally a race to each dish to try and get food. It was so sparse with them filling up the dishes. All of these problems I could MAYBE understand experiencing them at a small 2 star resort where you're paying next to nothing to be a guest at. But to pay collectively for 3 people over 500 a night to experience these issues it's simply unacceptable. I thought spending a little bit extra than normal I would be comfortable.. not the case at all. I have used trip central in the past for a family vacation where we paid 680$ per person and had a wonderful experience; although this past experience where I spent literally double the price per person is making me want to rethink my decision to use trip central in the future. Double the price and not even a quarter of the quality and customer service from the resort. Had I known that I would have had a vacation like this I wouldn't have even boarded the plane. I am truly gutted that my family vacation (which as a single mother I can't afford many of) went so badly. How do you explain to a 5 year old he can't go swimming in the pool because it's dirty? Truly disgraceful on the resort's part.

OUR TRAVELS We travelled to Paradisus Los Cayos with Air Transat Holidays and our tour operator was Hola Sun. From the beginning our flight was delayed around 7 hours and then we lost another 2 hours on the Tarmac due to operational issue. Upon arrival to Santa Clara airport we technically lost a day of our holidays because of the inconvenience of the plane issues. I feel that the tour operators could be more organized. We where directed to the wrong coach bus with our two small children and had to run around in the rain to try to find out where is the correct coach bus travelling to our location. Initially the driver of the initial bus we were on was not caring to assist us, however he ended up helping after. THE HOTEL The hotel is stunning, it's a beautiful property located on a gorgeous turquoise beach. We really enjoyed our family concierge room it was a apartment style living area it had a queen roll out and a king bed in the other room. There was a dining area along with two washrooms and a jet tub, the special touches with the décor are on point throughout. The only issue I would like to mention is the chambermaid service. Our bed was turned down every day and the sheets where sometimes changed. However the place wasn't ever really cleaned. The floors weren't swept, nor washed and the towels where dirty. We even tipped with hope that they would, but unfortunately nothing happened. Later on I came back to my room and she just finished "cleaning it", and lifted her shirt to show me that she was pregnant and that she had a child at home. I kind of figured she wanted me to give her some money or gifts but didn't act on it. We had mentioned to the front reception that the room wasn't being cleaned, but nothing was ever changed. We had a Oceanview room and it was super close to they're 24 hour snack bar which was super convenient. The hotel grounds are immaculate always maintained and the foliage is mature in a sense, so you get a lot of nice flowers and palms as well as banana trees. The concierge check in lounge is very modern and light you can really tell they put a little extra oomph into this resort. There is a kids zone with a pirate ship slide as well as a area for the children where they keep them busy all day long every day its amazing! There is a good amount of a la carte restaurants as well as a smoothie bar with the best coconut ice cream. DINING AND FOOD There is a kids side buffet and an adults side buffet I have been to many hotels in Cuba being a consistent traveller and I personally think this hotel is however one step ahead from any in Cuba in the sense that they have more variety and the food is very well kept. The sanitization standards are high and the waiters and chefs are constantly bringing in new fresh cold food from the back so it's consistent. The expectations of the GM Moad, are very high, the result shows because the food is in tip-top condition and you will always find something yummy for everyone in the family. I would suggest maybe possibly doing a kids menu, although there was plenty to choose from, a lot of kids that are picky eaters so it would help if there was a few more things that were more versatile to those who are. 24 HOUR SNACK BAR We really enjoyed lunch and even dinnertime here, the Supervisor Mercedes along with a few of other hard workers here are amazing, always serve with a smile. The food is delicious and the service here is top notch. They have delicious pizzas here as well as burgers. Our favorites where blue cheese pizza (Quattro Queso) and Paradisus burgers. They also serve really yummy drinks just ask for a Miami Vice :) ENTERTAINMENT For the kids- there is a kids zone, with a pirate ship and slides into the water, lots of playgrounds for the children. They have a kids club that I may say is so amazingly organized. The ladies there are so loving and the kids never want to leave. They have a full day schedule going for the full duration of your trip. The organizers of this hotel really put a lot of love into this section of the hotel and it's evident. For anyone travelling with children, go and experience what the kids zone has to offer because you will not be disappointed. One thing to make note of is that if they don't have anyone to babysit some of them proactively go on the beach and entertain the kids so the adults can enjoy their time more. LATE NIGHT ENTERTAINMENT- In the buffet there are singers and people that play instrumentals to all your latest top 40 music. These people are so talented! Every time we passed by I got goosebumps they have such beautiful voices and are ultra talented with they're instruments! kudos! The central entertainment was super fun as well, they put a lot of effort into the choreography of the night entertainments and the performers always did an amazing job. The bar upstairs (Sky Bar) is super nice as well playing new age music you can kick your feet up in a palapa and enjoy the nights breeze, with company BEACH The beach is gorgeous, It has an ample amount of umbrellas that are placed in your desired location, wherever you want to sit, the gentlemen which work there will personally install the umbrella beside your sun chairs. There is amazing service on the beach whatever you want to drink or eat they will bring for you, and they always do circles just to check if you need anything else. The last two days the water was a little choppy but there was a storm coming. Nevertheless people where still jumping around in the waves. On all other days the water was still and tranquil you could even see the little fishies swimming around. Absolutely beautiful! Never an issue with finding sun chairs always lots of shelters. Special Thanks to Moad, Mercedes and Oswaldo amongst others Moad GM- Thank you for organizing the amazing langouste dinner in the comfort of our room along with the birthday cake for our little one, it was a beautiful touch and we really enjoyed our private dinner. You have made this trip very personal and enjoyable and for that we thank you! You are very needed in this resort keep up the great work! Mercedes- I can't thank you enough for looking after us throughout our trip, you are fantastic! Oswaldo- Super hard working and the kids always enjoyed your Donald Duck voice and your drinks are always top notch quality!

Paradisus Los Cayos is a beautiful, clean and modern resort. Wonderful assortment of pools and entertainment. Beautiful beach too. The food is good, and there is a good choice of restaurants. Really enjoyed the entertainment team and the friendliness of all the people who work at this resort. The service is excellent! Would definitely come back!

Myself, my husband and another couple stayed here for 5 days in April and had an amazing time!!!!! Beaches were absolutely beautiful and staff was so friendly and helpful. We had 2 butlers during our stay.....Yohena and Daily and I must say these two ladies made our entire trip!!!! We never had to worry about anything and they were always on top of EVERYTHING. Beach bar staff were also awesome!!!! Remembered all our drinks after the 1st day and made great recommendations when we wanted to switch it up....I would definitely recommend this resort and if you can request specific butlers I promise Yohena and Daily won’t let you down!!!! We will definitely be returning next year.

The hotel is planned to be a five star resort and is also priced as a 5 star resort however it is not fully there as yet. Be it customer service, amenities, entertainment or dining. A lot more needs to go into it to reach the 5 star rating.

The hotel was very nice - it was just opened in December I believe so everything was very new and clean and modern. We stayed on the adults only side which was very nice. Only downside was because it was so new there seemed to be some miss communication/lack of understading between staff of what was going on at times - for example the front desk at adults only always sent us over to the front desk on the family side as they did not know how to answer our questions - and on the morning we were leaving we had an early flight and the buffet was not open at 7am and were unable to find anything to eat as the 24 hour buffet was not open? And staff were saying it was open. But staff remained very friendly at all times, just a few kinks that need to be resolved for a new resort I believe. Room was very nice and the beach was beautiful!

Rooms were clean and modern. The beach was amazing and the main reason we went. The food was fine, just wish the buffet had more variety. There was a nice smoothie bar and plenty of options. The staff were all very friendly and willing to assist with any issues or questions.

The facility is gorgeous! The beach is gorgeous! No problem getting sun or shade at the beach or pool. Very attentive staff members everywhere we went. Big resort great for walking, always felt very safe. Great variety of restaurants, although visits are limited. Fruits and vegetables are at a premium. And we know Canadians love their toast, this was extremely lacking, most mornings only dinner rolls to toast. Beach, restaurant, bar and pool attendants superb, great service. Great coffee! Bonus! Upgraded to adults only at no charge and without asking. Not thrilled with the 2 hour drive from airport. entertainment top notch, very talented people!

Fantastic location, very peaceful and calm setting. The beaches, pools, food were outstanding. Staff were very good. They have some work to do in terms of fixing processes (i.e. booking restaurants, having an itinerary of what's happening, etc), which will happen as they expand and open up their full resort. We didn't think the Royal Service was worth the extra money.

This was our first time at an all inclusive resort and the Paradisus Los Cayos exceeded all of our expectations. The hotel was very big and the grounds beautiful. The beaches have white sand and clear water. Our room was a nice and modern. The absolute best part of this resort are the people. Everyone who works here went out of their way to make our stay great and everyone was so friendly. We made so many memories with some of the staff and appreciate everything they did for us. Hope to make it back again someday soon!