The hotel has a lot of issues with details that do not make it feel like a luxury 5 star experience. Butler services is hit or miss, hotel app for booking meals, seeing programming for the day etc, is not accurate, does not work properly and basically becomes useless and the information is not accurate. I would not go this hotel again and would not recommend to anyone expecting 5 star service.

The hotel was amazing we got engaged on a sunset tour and they decorated our room and everything. Our butlers were also amazing (viney and Ed) housekeeping was also great they would do anything you asked extra towels, more chips anything. If you’re getting drinks by the pool Fernando was GREAT he’s quick and he knows what you want even if you don’t. I don’t really have one bad thing to say except the food was not amazing everywhere but there was always something and the drinks were great:)

First time we return to a hotel- the TRS is a beautiful hotel, architecturally, with great design elements, fantastic food and attentive staff. The spa and gym were also fantastic. Loved our experience and would be pleased to return.

Our last visit was pre-Covid, the hotel grounds have exploded, but are manicured and being maintained. The overgrowth is being replaced with new plantings and couldn't give a better feel or aesthetic. The rooms have not changed, are starting to show some very minor wear and tear. We had a swim out, pool side and one piece of the decking fell away ( likely due to previous guests having lots of fun on the edge of the deck) a call to the butler was all it took and within minutes maintenance was there to complete the repair. My only criticism is that the drink service promissed at reception for our room, was mostly lacking. We had a difficult time flagging down the poolside servers. So, I'm not sure if that was an oversight on managments part, to communicate to the staff the need to service the few occupied pool side swim out rooms. During our week stay there were only 5 swim up rooms occupied from what we could see. Since this was a room we requested, but did not recieve upon arrival. We did have to pay a rather heafty premium to get the benefits of this room. Butler service was included in the pricing and we had the privilage of having Fernano and Carlos take excellent care of us. The turndown service was very nice. All the staff working in the restaurants were excellent. The SPA is amazing, a definite treat to have had a massage and endulge in the hydrotherapy. The beach was very clean, lots of sand and the water was lovely. The hotel offers a beach bar, with servers. They all work very hard and appear genuine when saying "its a pleasure" when you thank them. The towels are always plentiful and you can refresh without issue any time during the day. Premium , top shelf, liquour at the bars. Wine was not great, and the restaurants have what should be better options for purchase; however I found they were too pricy for me personally. Good wine comes in all price categories and TRS definitely has a focus on the higher end wines. I have a very specific allergy and they were most helpful in offering me suitable options. I would not hesitate to return to TRS Coral. You actually do get treated royally there!

TRS Coral, part of the Grand Palladium group in Costa Mujeres, was fantastic. Great pool, nice rooms, wonderful staff. excellent food. Fun atmosphere with a ton of choices of entertainment, dining, dancing, lounging, etc. We met friends from Indiana at this resort and they too said it was the nicest place they'd visited, and we have all travelled a fair bit! We liked this TRS Coral so much that we would definitely consider going again. Taking the boat on the lazy river to dinner at the Grand Palladium was a fun little extra touch. The show at CHIC Cabaret was well worth the small additional ticket price. Staff were, without exception, excellent. Five Stars across the board from us!!

This has to be one of the most pristine and beautiful resorts we have travelled too. The layout, décor and amenities from functionality to visual appeal are well thought out. It is evident that there is a lot of care put into maintaining the grounds and keeping the resort mostly bug-free. Our rooms were very well taken care of every day, and butlers were on-top of making reservations for us as a couple and friends who wanted to join us. Despite the glitz and glam of this resort, we will NOT RETURN for the very reason of food. It was absolutely terrible - let me start with the presentation, which was phenomenal and made us feel like we were at a 5 star restaurant, but the let down came down to the quality of meat and ingredients, from the chicken to the beef and pork, we were always playing which mystery meat does this taste like ... it is clear that the meats were most definitely not fresh, and are either frozen or processed. The pastries were stale and dry. Most dishes were overly salted. If you wanted a safe and satisfying meal, seafood was always on point. The food is such an important part of our trip as we very much take advantage of not having to cook, clean and put away dishes, everything is waited on you and to have this aspect of the vacation fall very short of expectations was a really big let down. A week later, my stomach is still suffering from having to process the food we ate. The bar service across the hotel were more or less desirable, whether or not you tipped, the saving grace was pool-side service to order food from the stall. There are live musicians, but for those who are musically trained, sometimes they were awful, out of tune, or off key and couldn't wait until they were done their segment. We are used to receiving the quality and vibe of the Dominican Republic and this fell very short of what we expected from such a beautiful hotel. For the price of this hotel, we could've revisited one that we knew had great service, excellent food that included lobster at no extra charge, and just as stellar amenities. TRS Coral is no for us, and would likely not return to Mexico for an all-inclusive.

The hotel, staff and experience were all as promised and top-notch. We had an incredibly relaxing time with lots to do (or not do) as we chose. The restaurants were excellent, the service impeccable. I especially appreciated the access to the Rafa Nadal tennis complex.

Great beach (very long and wide with no venders) , fabulous rooms, amazing food including beach/pool snacks, incredible large well equipped gym, unbelievable spa and very good service. That said, it didn't have much of a Mexican cultural feel but more of a Las Vegas style feel.

The pools were warm and clean. The staff were friendly and very accommodating. The food was excellent for an all-inclusive resort with a wide variety of options. We really enjoyed our stay and would recommend to others.

Really Clean hotel, staff is very polite and happy. But too quiet at night not enough music and ambiance Nice restaurant but hard to reserve. Sometimes it’s close when u wanna go. Sometimes it’s open but full. Love the alcool and the food tough

This was a nice place, well kept and helpful staff. Food was good in all the restaurants we went to. Very quiet around the pool on TRS side. Could play better more upbeat music at the pool. Have a little bit better activities other the water aerobics. Doesn’t need to be full on party but get volleyball going or some fun trivia.

The resort was stunning. Modern clean and great attention to detail. Everyone working there was very attentive and friendly. Our butler was on point always able to help. Had a junior swim up suite was amazing.

TRS Coral was a truly amazing holiday for my partner and I. Everything was so modern and fresh- every space sparkling clean. I’ve never been to a resort that has literally ticked every box for my partner and I. Well worth the price!

I start off with the positives of this resort. Everything from grounds to rooms are beautiful and appealing. Just a gorgeous place. Lobby is so welcoming and very clean as well. Staff goes above and beyond, and work so so hard for every guest. The beach was gorgeous and seaweed was picked up every morning. The negatives now and why we wont be back. The food at best is 4 star. Bad cuts and chewy beef which is always served rare unless ordered well done then ordered medium. All 4 of us had stomach issues on this vacation mine lasted 4 days which resulted in not being able to eat or drink what I would have preferred. This could be because they have their own water filtration system which the bottle and serve you in your rooms, I'm not sure. Two of us took dukoral before even and the other two go to cuba often and are fine. Somehow this resort twisted our tummies. Options for alcohol were great, all top shelf liqour, but they need mixologists that know how to make original drinks. Not sugar fueled fruit drinks. We expect more from a mexican resort rated a 5 star. We may be opting to go back to the fives azul by karisma next year since the food and drinks were exceptional or a cruise.

The TRS Coral Resort, which is annexed to the Grand Palladium on the Costa Mujeres in Mexico, is simply wonderful, luxurious, at the height of its 5 stars and even more. We loved our 10-day stay with a couple of friends. The meals are excellent, but just one thing, contrary to what people say, there are no lobsters at this resort, there is only lobster. The rooms are luxurious, we had a loft suite, with whirlpool bath on the balcony and it's a huge balcony. The Chic cabaret is worth a visit, the shows are superb and the meal served is delicious. The staff at the restaurants, the pool, the beach, the reception, the bars, our butlers Kevin and Carlos, all are excellent and always work with a smile. They go to great lengths to satisfy you. The air conditioning stopped working in our room, it was repaired very quickly, you don't need to call 10 times. So in short, this hotel is sublime and worth its 5 stars on all levels.

Staff are absolutely fabulous and go out of their way for you. Tip well!!! The rooms are amazing - issue you can't book your room of choice - I.e. swim up in the sun near pool - luck of draw and some room locations not ideal. Food presentation good but not hot. Avoid Mexican and Spanish restaurant completely. Beach beautiful - non motorized sports 30 minutes only or charged. Es Nui great for lunch. Resort is very quiet - we like livelier. The star show Chic absolutely fabulous.

Just returned from our 1 week stay at the beautful TRS Coral resort. Absolutely loved it there Amazing room, staff was extremely friendly and the food and drink were A1. Will defineltey be returning.

Let me start by saying this is a beautiful resort and that’s were it stops. We arrive late Saturday night and Sunday Morning we went book all of our dinner reservations with a butler and CHIC. We were offered 6 or 9:30 for dinner reservations and were told CHIC was booked. We were also told all the restaurants were booked for the next 3 weeks. So we took what we could get for the restaurants and the 1 st Butler didn’t even book CHIC. On Monday we had to see a new butler trying to get Chic tickets and we were told the same thing. The other couple that went with us went to see his butler and was basically told if we want a normal time for dinner and CHIC tickets we would have to pay him. So we did. The spa was included and after being hounded everyday by the people selling massages we were told we couldn’t get in unless we purchased a massage. All events were cancelled at trs because of weather so we were directed to the sister resort at the sports bar. There were kids running around the bar at 10-11 pm so we left. Also we were told at the sports bar that if we wanted premium alcohol we would have to pay for it. There is no buffet or coffee shop on site so again you have to travel to the sister hotel and deal with children. There were children on the adult side of the beach and no one asked them to leave so we left. We also had to pay the butler to have our fridge restocked. We had no towels in our room and took 4 calls and a trip to the front desk to finally get them. When you go on vacation it should be relaxing and shouldn’t be this hard to get things that were included in our package. This trip was not worth the money and more stressful trying to book and alway having to grease the butlers.

We stayed in room 2346 (building 2 floor 3 room 46), a Loft Suite that faced the pool with a great view of the ocean. We would highly recommend a Loft over a Swim-up Suite as we spent our days at the pool or beach before heading to our room for a relaxing soak in the balcony tub before dinner. The service was excellent throughout the week at all the restaurants and bars we visited. The only reservation we made was for La Boheme just to be sure that we got in as it was our Anniversary. The staff are very friendly and helpful, the food is good to very good and you can get top shelf liquor on the TRS Coral part of the resort. We used room service once for lunch and once for dinner, it arrived about 5-10 minutes ahead of when we were told and was at a good temperature. There is no need for a private transfer as we were the only ones going so we went directly to the resort.

Brand new resort. Amazing staff throughout the resort. Everyone greets you. Unlimited à la carte dinner options. Amazing rooms. Great pool. Really well thought out resort. Second to none spa. Stunning tennis facilities

We were at the resort Sept. 30 - Oct 7, 2019. Service: Service we experienced was in general very good. Staff, from butler to restaurant staff was very attentive, and no complaint. Only place where we weren't impressed was on the beach. We were on the beach for almost an hour before somebody come to provide service. By that time we were tired of waiting as was packing up to go. TRS main pool: apparently lots of people do leave their towels on poolside lounges for a long time without actually using the chairs. I realize this is a problem for a lot of resorts. really enjoyed the pool entertainment. nothing loud and crassy, very good quality. Food: no complaints re food quality. good cuts of beef for steaks, even had a tomahawk. lobster for dinner in TRS restaurants, although sometimes it tends to be overcooked. some inconsistencies to how dishes are prepared. the same restaurant, same dish can taste quite different on different nights. best and worst lobster dinner both at El Goucho. Grounds: impeccably clean. Room: no complaints whatsoever. whatever was missed (face cloth for one day) was quickly brought to us when we called. same as mini fridge items. One serious suggestion: this is the only 5 star resort we went to that doesn't provide a single malt scotch. as I am a scotch drinker, that was a big disappointment. Conclusion: over all, we've enjoyed this resort. Biggest + for me is lobster dinner almost every night. biggest - for me is they do not have single malt scotch. Others, like consistencies in the dishes they serve in the same restaurant, would be good. improvement in the drink service on the beach would be nice. I would go back if I come across a good price.

We went there for our annual "girls" trip. Every year we decide on a different hotel and often in a different location. Hands down this had to be the best up to now. The property is beautiful, the rooms comfortable and well appointed, although they could use some more shelves or drawers to store one's clothes. We had a swim up room and used our pool area a lot, especially on the days when the weather was a trifle unselttled. Everything is very clean, and constantly being cleaned. The food at the La Boheme was absolutely amazing, and the other restaurants were very good as well, (we went to Helios, El Gaucho, and Tapeo). The other restaurants were on the family side, so we decided to skip them this time. The Chic dinner and show will entertain and amaze you. We had excellent service for the staff at all venues. Say hi to Jose Luis at the pool, he'll bring you wonderful drinks all day, or you might see him in the Lobby bar or the Gravity Bar. All the staff rotate. We were in Building 01, bottom floor, swim up suites and our Butlers, Santiago and Josue were excellent and couldn't do more for us to make our stay pleasant. They made reservations, brought us anything we needed or wanted and assisted us with any issues that turned up. Can't thank them enough for all their help.

We really enjoyed our honeymoon here, we were very well taken care of. The resort as a whole was stunning and the a-la-carte options were outstanding. We enjoyed every dinner we had. Room service food was ok but thats to be expected. The pools were awesome, we spent most of our times our semiprivate swim out room and the main pool versus the beach, though it was nice as well. We lucked out with the rainy season, it only rained 1 day on our trip, though mosquitos got quite bad on the overcast days. We really enjoyed the spa and we went 3 times in the week. Only negative thing was I got food poisoning at the resort and was sick for a day. One of the highlights was the chic cabaret show that was included in our stay... it was fabulous entertainment, so much fun and great food! Will recommend to anyone

Upon first appearance the place looked Great!. Modern touches, fresh, clean, neat and tidy. Check in was quick. Room "key" was in the wrist band, which was very handy. Rooms clean, fresh white sheets and bedding. Bathrooms modern and clean. Food, well that was another experience. The BBQ beside the pool was less than good. Uncooked food- burgers, chicken kabobs. Fresh food out in the open, not cooled at all! This may have been the source of making numerous people, including myself sick for 4 days. And sick to the point of some going to the hospital for medical attention, some calling in a Dr. to receive antibiotics and many spent several days in bed. I myself have never been this sick in my whole life. That being said, the breakfast a la cart was good. Some of the restaurants at the 'attached' Paladium were satisfactory. The staff were friendly, and willing to help. The mini bar snacks were never replenished. The mini wine fridge was not cold, thus the wine was not cold or cool. It was hit or miss to get Ginger Ale. I will not return. I am just very thankful that I got better, maybe not 100%, but almost there.

This will be long so to summarize I will say it’s an amazing resort with fantastic service with good but not great food. We have stayed at many resorts across Mexico and also in Jamaica( best food ) and this was by far the nicest. We stayed in the loft suite and had an amazing view of the ocean and of Isla Mujeres. When we checked in we were offered a tour of the resort which is actually just a sales pitch for the travel club, which was kind of annoying, but after that we weren’t approached. Our room was in the adults section which has its own pool and four adults only restaurants. The pool had a decent amount of live entertainment including synchronized swimmers and musicians. The restaurants were mostly satisfactory, the French being the best and the one on the beach being the worst. The Spanish tapas was very confusing but the service was extremely good. The Argentinian had good food but the entree platter we ordered had some meat that tasted like it was spoiled. The rest of the restaurants are on the GP side, which is not adults only. We expected the food to be as amazing as the resort itself, but it missed the mark. The beach was very nice and the water was crystal clear but be careful because the are some bitey fish in there. One bit my wife and drew blood and they like to swarm you. Wear sandals until you get past the vegetation or you will probably step on a bur, but we never experienced that after getting to the sunbeds. There’s a decent amount of sea weed but the resort cleans it up every morning. The waiters and on the beach were great and you could even access the wifi. The spa had free hydro-therapy which included hot and cold tubs, steam room and sauna, salt room, “snow” room, a large indoor pool with many types of bubble loungers and water cannon massagers. The spa has other services as well but we didn’t try them because they were expensive and we were turned off from being hassled by the spa staff for massages almost every day. You have access to the rest of the resort which could easily be walked to or you could take a golf cart shuttle or even take an electric boat through the channel. Our butlers were Hector and Francine and they were very helpful and friendly. They surprised us with rose petals and filled our jacuzzi for us a few times. If you are planning on doing excursions, prepare for a long day. The resort is North of Cancun and most excursions are south; this meant that we were always the first ones picked up and the last dropped off. (Travel time was about 2 hours each way). Overall TRS is a great resort and we would come back!

We loved the luxury, service, and beautiful pools and beach at this resort. The food was great except room service was unreliable. Excellent entertainment team. Staff is very well trained and you can tell they are looking to anticipate your needs and also to provide anything extra that they can.

This is most likely the best hotel we have stayed at, and we have been to a lot of resorts in Mexico. We were planning to book another hotel in the Mayan, but thank goodness our travel agent Marnie got in touch with me as she had just returned and asked us to consider the TRS Coral. It is the adults only section of Palladium hotel group in the Playa Mujeres area of Cancun. The whole resort was beautiful, the food was fantastic and we were able to go to all the restaurants in Palladium family section and the Coral section. The staff were always available to help or just to chat. I would recommend this hotel!

TRS Coral was beyond expectation. Our room (Swim out Junior Suite) and the food were top notch. We would not hesitate to go back to this resort, but will likely not be able to afford it, as this resort will likely be popular in no time. It earns its 5 star rating.

AS WE FIRST DROVE UP MY FIRST IMPRESSION WAS WOW IT WAS SO BEAUTIFUL WE HAD A SWIM UP ROOM AND I CAN NOT STOP TALKING ABOUT IT. WHEN YOU FIRST WALK IN THE ROOM ALL THE LIGHTING IS SENSORED THAT WAY YOU USE ONLY THE LIGHTS YOU NEED. THE DECOR WAS AGAIN WOW THEY PUT A LOT OF THOUGHT INTO THE DESIGN. AND THE SWIM OUT WAS FABULOUS!!!! AND THE DECOR PIECES FOR THE PATIO WERE ALL DIFFERENT BUT GORGOUS. THE FOOD WAS GREAT. ROOM SERVICE WAS GREAT AND THE CABERET DINNER THEATRE WAS AMAZING. I WOULD HIGHLY RECOMMEND THAT!!!! OUR BUTLER , GIN ,SHE WAS JUST TERRIFIC !!!!! I CAN NOT SAY ENOUGH GOOD THINGS ABOUT HER. YOU COULD TELL SHE WAS PASSIONATE ABOUT HER JOB AND SHE TOOK IT SERIOUSLY. SHE WAS A DELIGHT ALSO THEY HAD ALL THE HIGH END LIQUOR. I HAVE NEVER SEEN THAT ON ANY RESORT .

The trs coral hotel is a very beautiful and modern resort, it’s grounds are very clean and well kept. The rooms are amazing and the swim out suite is a must. The beach is long and clean and very beautiful. The staff and service is phenomenal and so their best to keep you happy and entertained through our your whole trip. The food is also exceptional, everything I ate I enjoyed! I would totally recommend this hotel to anyone!

When you arrive the grounds are absolutely breathtaking. They are so well maintained, spotless, and modern. I would give the aesthetic of this hotel a 11/10 if I could. There is plenty of restaurants to choose from, some better than others, but we discovered Caprecio is best for breakfast, Helios by the pool and beach is your best bet for lunch, and the Mexican, Japanese, and Steakhouse are the best for dinner. Nightly entertainment is not the greatest, it seems like people go to bed early and wake up early at this resort. Unfortunately due to what we believe a new resort, their are some key operational aspects that need to be worked on significantly. We were told by our EButler that she had noted that we wanted an ocean view room and worded it as though we would get it when we arrived - we did not to our disappointment. we were also told something special would be done for us for our romantic trip - nothing. The two bottles of alcohol were no existent the whole trip. After a very rude front desk experience, we finally got from absolutely no oceanview rooms being available to one being available the next day. We had already lost a whole day due to Sunwing delays (AVOID SUNWING LIKE THE PLAGUE RIGHT NOW.. the are using Eastern planes which are death traps. Before becoming the charter service they are now, they received one of the largest safety fines in aviation history), so another day moving rooms, unpacking etc. was upsetting. We arrived to broken air con, damp sheets, mouldy smelling pillows, no water in the fridge, and moisture dripping from the bathroom ceiling in which I slipped on. A cockroach ran out from under the bathtub over my foot. Stunning room, but unacceptable for the amount people pay for the Loft Suite. If it weren't for our Butlers (Alicia and Andres), our trip would be ruined. Our trip only turned around after the 4th day because we were finally able to get our pillows replaces (not just the sheets changed), our air conditioning fixed after three nights of calling, and 24 hours to just get water in the room. We already dealt with the Hotel about this, but beware that they will want you to sign an agreement upon checkout if they offered you something to rectify the situation, so that you cannot seek any compensation elsewhere (luckily I read the fine print because I work in the industry). This really put a sour ending on our Trip. As I said before, Sunwing is terrible. Their customer service rep was not around for 5 days when they said they would be in the office. I called and called, no answer. I had to email sunwing cares to get a someone to finally call me early enough to wake us up on our last day and they said that we should deal with out situation when we get back to Canada. We were so put off by our experience with the safety issues of the aircrafts the were using, the lack of customer service, and the major delay, that we actually spent $1000 dollars (not including the $400 we lost for buying the earlier flights on the first day) to fly back with WestJet who are on time, safe, offer great customer service and very reputable. When we were pulling into the gate on our WJ flight, we saw an Eastern plane being pulled out of the gate we were going to with a mechanic truck behind it - the irony! I think the hotel is stunning, the line staff are so kind and hard-working, but the management needs a serious crash course in customer service and operations. I would probably recommend this resort in a year or so when it has time to work out these kinks, but I will never recommend Sunwing ever again. Pay that little bit extra and go with Westjet or Air Canada. It will save you down the line.

The TRS is a beautiful, well manicured resort. The grounds are very beautiful, always maintained and very clean. We found the service to be hit and miss, seemed most venues were very short staffed in comparison to other resorts we have been at. The staff themselves were really great and tried very hard to service everyone. We only had one negative experience with our server at the Chic Cabaret - he was rude, not personable and did not make our experience that night very good. Luckily this was our second time seeing the show and our first night's server was amazing. The adult pool was heated?? It was way too hot to cool off in after sitting poolside in +35 degree temperatures. The adult pool also had no fun daily activities happening at it. If you want a place to read a book and listen to elevator music...this is the place to go. Not a bad thing but just not what we had expected nor wanted. We ended up going over to the main pool at the Grand Palladium as it had some DJ music and activities each day, we opted to put up with kids to get away from the adult pool for a few days. Dolce our pool server was outstanding! Daily room servicing was very inconsistent. Some days we would get full restocking and others nothing. Some simple misses - housekeeping not giving towels or replenishing amenities. Air conditioner in room - issues in our room and my brothers room as well. Butler's in our building were always attentive to our needs and tried their best to meet our requests. Angel was awesome! Limited choices on the adult side for breakfast and lunch - only al a carte options available. One buffet choice which was at the Grand Palladium side (with a million kids). The grill at lunch at the adult pool was just mediocre - one can not eat burgers and nachos everyday. There needs to be something poolside other than the grill, which by the way stunk up the entire pool area starting around 10am each day. Most al a carts are located on the Palladium side (with kids). Night life on the TRS side - only 1 bar (gravity bar) which was on the top floor outside - super windy every night, it was hard to enjoy anything up there. Lobby bar is set back in a corner, I don't think many guests even knew it had anything going on at it. Which is a shame as it is a beautiful spot and could be a great nighttime area - if something fun and upbeat was happening. Yuri at the lobby bar was great! The beach area is beautiful! Not manicured great everyday but the water and sand were amazing. Service at the beach was very good. Paty and Isreal were amazing! The food was just ok overall at TRS and connecting Grand Palladium. A few al a carts were very good - Chang Thai (went to twice), El Gaucho steakhouse and Helios (on TRS side). Buffet was not great at the Palladium, our bfast experience there was less than stellar. We had 1 dinner there and it also was nothing I would want again. Room service ordering is through the app on the tv which was pretty cool. The food for room service was also inconsistent in the quality we received. It's not bad but we ordered the same thing a couple times and each time it was different? The spa was absolutely amazing - having access to the pools/salt room/ice room and infinity pool on the top floor was great! Best part of booking at TRS is the ability to use this facility for free - just wish it was on the TRS side and not the Palladium side. Honestly, I would give this a 7/10. If you are looking for a place to just simply relax by a very hot pool, listen to soft elevator music and not participate in a lot of daytime or nighttime activities then this resort is for you. Its a beautiful new resort but for us we wanted more activity than this had to offer. I would recommend this resort only to those that want a few days of relaxing - 2 weeks was way too long here.

TRS Coral is a new resort, having opened about 6 months ago. These folks have built a beautiful resort, top notch in every way. The manicured grounds, the infinity pools, the spa (especially the hydra-therapy treatment), the Cabaret (fantastic show - entertainment for three hours!), the staff (very friendly and helpful)....the experience was wonderful for all 6 of us (family). We were also very impressed with tripcentral.ca - their communication with us was very useful and timely. Thank you tripcentral.ca and thank you TRS Coral!

The staff are tremendously friendly. We made friends with many of them. Shout out to Aurelia & Yuri, they are the best! So friendly, willing to help and genuinely happy to see you. The service over all was very good. Restaurant food was 8 out of 10 and room service we good too. We had the loft suite near the ocean. It was beautiful. We found the music a little to mellow. It was elevator music for the most part and when they had live entertainment (which was awesome) it was just too mellow. If you are looking for a quiet get away you will love this resort. We are middle aged but not quite ready to sleep in the afternoons! The beach was nice, clean and lots of area to get shade if wanted. Same goes for the pool. Plenty of lounge chairs! The boat taxi was a nice touch. Overall this is a great resort. I imagine in time it will be right up there with the best of them!

My wife and I were guests at the new TRS Coral in Cancun, Mexico starting March 25th,2019. We were on our Honeymoon and it was amazing! The room, service and our Butler's Angel and Chris were the best.

I had a fantastic relaxing vacation at this resort! I cannot say enough about the service from Israel at the pool. Wow, he was amazingly on it....from the best drinks I ever had at a resort, exactly when we were just ready for them, to bringing fresh fruit and the best guac, salsa and chips! He truly made the trip so worth it. Love love love him! We relaxed at the pool daily and loved the live music. It was very chill and relaxing, had a great bar and a really nice Zen relaxing vibe. The music was spa like in the morning and then it amped up a little with the live musicians in the afternoon. The beach was gorgeous and this resort had soft fine sand, the least seaweed, and the water was a tropical tourquise. The best I've seen in Mexico. They even have a little dolphin area at the end of this strip of beach that we stumbled on the last day. The restaurants were very nice... We loved Helios... Awesome service, and food. I'm not a seafood lover but the grilled bass was amazing and I loved the fillet mignon. The French restaurant French onion soup was awesome and my friend loved their surf and turf. The steak was a different cut than I was used to and the lamb had a unique flavor that I didn't love, as I really like rosemary thyme flavored lamb and mint sauce. Totally loved the French restaurant's vibe though with the French music, long curtains and French provincial dishes. The rooms are amazing. I especially loved the loft suite with the bar, and modern decor. The beds were comfortable and it was really nice to have options of pillow loft. The outside balcony overlooked the pool and was really nice to eat breakfast on as you could hear the tranquil music in the morning. The single rooms are very nice...still modern and beautiful, but just not as outstanding as the loft. The balcony chairs need pillows to be comfortable. The opposite side in building 1, not overlooking the pool was really quiet and I could see the ocean. It was so nice to wake up to! All the people we met on the resort were super nice. The spa was awesome. I loved the variety of the rooms and the salt and snow rooms were cool unique touches! I heard positive things about their massages, as well! We wanted a relaxing vacation and this was it. We're all going to go back. I think in a few more months they'll have all the food down even more as well! I actually really liked that this resort had it's own osmosis water filtration system, so the water was safe to use. You also, have to see the Chic show when you go. It's awesome. Amazing singers and dancers! There wasn't a ton of night life, but they did have a beach party, nightly live music and dancing in the courtyard. There's also a little shopping mall area and a great bar where you can play pool and foosball. They had little boats and carts to help make travel easy around the resort as well. We had a wonderful vacation!

The resort itself was absolutely stunning. We stayed in a loft which was really lovely. We had a partial view of the ocean and a lovely view of the TRS section of the resort which is the main pool and buildings. The service however was pretty awful. Our butler Cesar was awful. He didn't bring us a bottle of champagne when we requested it on our first day or book our reservations for the a la carte restaurants. He ead the worst. We met Chris (our butler on our second last day there) and he was wonderful. It's a new resort so the service isn't great but it is a lovely place to stay.

From the moment we walked in, it was clear that the whole team was ready to impress. The room was impressive and the attention to detail was staggering. The restaurants were full of great food. Pro tip: order the Piacere coffee cocktail at the coffee house. Couldn’t get enough of it! The guests were super friendly, too. I’d go back tomorrow if I could.

This hotel is just everything I was looking for! Beautiful, calm but not too calm, Great service, amazing rooms, restaurant with servers who will go out of their way to get you what you need/want . The beach is perfect white sand , no rocks,no seaweed with real good Service! The spa... just perfect !

Beautiful resort, very modern with all amenities in rooms that you need and then some. The staff were extremely friendly and tried to be helpful where they could. Butlers are not true butlers, they are concierge like roles that have multiple rooms to assist. The beach is beautiful with soft white sand. Chairs were available in the TRS section,but not enough umbrellas on those days with no clouds. Bar service on the beach was good for the most part. They need to put in washrooms on the beach somewhere. Its not that far to pool washrooms, but you have to leave the beach. One staff member said that was in the plans down the road. Rooms: Wonderful. Only complaint would be that the bar fridge took all day to be stocked and some days we had to call room service to bring water as we were running out, but not that big a deal. Balconies in the south facing junior suites are huge, but not comfortable furniture for lounging. Would recommend that 2 loungers be provided. There is plenty of room. Most rooms have some sort of oceanview. We had a room on the side facing the Secrets resort in building 1. Great views and sun most of the day. Sunrises were beautiful. Food: Food was good, but a la carte restaurants were very slow on the TRS side for breakfast. Would love to see a breakfast and lunch buffet on the TRS side. If you wanted quick buffet instead of average 1 hour in an a la carte for breakfast and lunch you had to go to the family side buffet. A bit of a walk, but not too bad. A la carte reservations were frustrating. Never available at the time you wanted or day you wanted, then if you went and took a chance on a walk in, it was no problem to get in and half of the tables were empty in some restaurants. Recommend that they just do first come first serve and staff up to serve the full restaurant. Was told that tables were empty due to staff levels, not capacity for seating? Helios was open for lunch every day, but some days not enough staff. Turn that restaurant into a breakfast and lunch buffet - problem solved. CHIC entertainment was well worth the confusion around getting tickets from our butler. They automatically schedule you for the night before you leave, but when you have an early flight its not ideal. We managed to get tickets for another night, but not without a lot of run around. Finally went to the front desk and they resolved and got us tickets for an alternate night within 15 minutes. Pool bar entertainment was really good in the afternoons. Singers, violin player, jazz ensemble. Overall a great experience and we would return to this resort next year or a couple of years from now to see if some of these things have been ironed out.

We enjoyed our recent vacation at the TRS Coral, Cancun, for 10 days (Jan. 19-29, 2019). The swim-up room was beautiful, the staff were very friendly & helpful and the specialty dining restaurants were outstanding. We liked the unique feature of the key to our room being readily accessible on our wrist bands. And, the electronic button in our room which we could press for either 'do not disturb" or "kindly make up our room" requests. The beach was really lovely & kept clear of seaweed and great for walking. We had no problem finding lounge chairs as they were always available at both the pool and beach areas Another wonderful feature was the electric boats which ran through the TRS and Palladium resort. We used the boat a few times to get to dining on the Palladium side. Only a 10 minute walk but the boat ride was both fun and scenic. When we checked in we had requested that our swim-up room would face the TRS pool area and get the sunlight as much as possible. Our swim up was on the other side of Building 2 facing the Travel Club pool which not only was in the shade all day, but we faced their bar and it was very noisy. TRS Coral is the adult only part of the resort which we booked as we wanted a 5 star adult only holiday. Palladium on the other side is the family section. Four of the eight specialty restaurants are located in the Palladium or family section as well as the only sports bar and the outdoor theatre. And the only true buffet. We were disappointed that as we were paying for an adult only resort that we had to have some dinners with a number of children present in the restaurant. Particularly, the sports bar was very busy with children present even later in the evenings.

We stayed at TRS Coral in January for 10 days. The rooms are beautiful, the grounds are well maintained, and most staff members work very hard to make your vacation memorable. Our butlers were helpful with anything we needed including making our reservations. Our mini fridge was to be restocked daily with water, soft drinks, snacks and water, but we were lucky if it was done every 2-3 days. We often had to call our butler to get water for us. We also asked if we could have different brands of alcohol such as Bailey's in our room instead of vodka, but was told no. We later met other guests that got Baileys no problem. We had asked for a room on the sunny side of the resort in building 1 or 2 and also to be away from the elevator. Our room was in building 1 on the shady side and right next to the elevator. If we wanted a room with sun, they wanted $500 US extra for the 10 days. This was not advertised on their site. We decided to stay put rather than have to pack and unpack again. The "Travel Club (aka timeshare) reps were very pushy at arrival and called us several times for a free tour, which we declined. The highlight of our trip was the Chic Cabare. It's a 3 hour dinner show full of incredible singers and dancers. Our waiter Israel (aka Brad Pitt) was a pleasure to deal with. It was frustrating to have to make reservations for dinner so far in advance. On the TRS side, we enjoyed Tapeo and La Boheme for dinner and Capriccio was only open for breakfast. Helios and El Gaucho was a big disappointment. The best way to describe it was chaotic. There was a long wait for dinner to arrive and when it did, it was the wrong order. Our white wine was served room temperature as well. The Grand Palladium dinners at Grand Palladium side were excellent with attention to detail from the wait staff. The TRS pool had plenty of loungers available and no need to play the towel game, but the beach does. The pool plays the same techno tunes all day from 8am to 8 pm and in the afternoons there was some entertainers who performed for a short while, who were very good. But the DJ's just played the monotonous tunes louder in the the afternoon with no interaction with the guests in the pool. We've been to Excellence Resorts and Couples and so far this resort does not stand up to the customer service and attention to detail that they have. Some day it might be considered a 5 star and a "World Leading Hotel" as they advertise, but at this point it is definitely not, especially the price we paid.

We spent 7 days and enjoyed every minute of it. From the minute we arrived to the minute we left the staff was great. We would especially like to acknowledge Miriam, Manuel, Lugo, Ceasar, Miron and Ricardo for making our vacation so awesome. Their service was impeccable. We did not wait in line for anything and our reservations were looked after without any problems. The pool was great and the food was delicious. We would recommend Royal Suites Coral to anyone. We will definitely be coming back!

The resort was very nice - well kept and the staff were all very friendly and helpful. We had a swim up room and our only regret is that we were on the shady side of the building - would have liked to have the sunny side so the swim up would have been enjoyed more.

This resort is great . A wide variety of good restaurants .The quality of service is absolutely phenomenal. Check in was very easy and pleasant . The butlers are there to make your stay comfortable. They take care of all your needs , from restaurant reservations to pick up confirmation .the service by the pool and on the beach is great . I would go back to this hotel without a doubt

Everything was "over the top" . The service was exceptionnal. We enjoyed our stay a lot. The great choices of the restaurants, the quality of the food, the service ( and we were able to go without any reservation which for me was a bonus. I like to eat when I am hungry and not at a specific time). The room was simply amazing. Great spacious room with access to the swim up. Simply pricelesss. With the service of the butler and the 24 hours service for food, it was I felt like a princess. I enjoyed all the little details like the regular hair dryer, the essential oils body and hair products, the steam machine for clothes, the robes and slippers, the fridge always full of all you can ask, lots of water bottles. The Nespresso machine was a +++ for me. We were offered special treats at night; chocolates, Pringles, Snickers. I would definitely recommend this Hotel. Great, amazing vacations. We surely will go again soon.

The wait staff were amazing and prompt with service! Bellmens, conceirge, butler service, and housekeepers were excellt as well. Although, with some of the bars, and other buildings still being under construction we were not able to check out the Chic Cabaret (quite disappointing) or the theatre for live entertainment. Due to construction, we knew we got a steal! The room was excellent, the resort had a beautiful layout, and the food was just lovely. A few kinks and glitches yet to work through but that's normal given that it's the grand opening for November. Come Christmas and then on, I'm sure the whole place will be fully finished, and will be even better than when I was there.