From the staff, to the food and the resort itself we had an excellent time! Would go back for sure!! Staff was excellent, food selection was top tier and offered a great vacation spot! Beaches were clean!

spent week in april at this resort, place was very clean ,staff continuously cleaning, pool awesome , food was good and there was lots of it , drinks very good and just about anything you can imagine , staff very helpful and friendly. The only downside for me ,being a smoker, was just one smoking area on entire resort . But overall would highly recommend this resort . Neil

Nice hotel Clean hotel . Room was very clean food was ok beach you could not walk or swim due to coral and rocks Drink selection could be better Great staff very helpful I have been three times I will not be back due to the poor upkeep of hotel . Very dated

Beautiful and pricey suite , beautiful ocean front and jacuzzi , food was very good in the buffet , super in the Italian restaurant , and mild in the Mexican. We had more variety of enchiladas, tamales, tostadas Etc in Dallas million years ago. Good entertainment and Memorable vacation overall. All employees in hotel and airline and transportation were good, the worst I hate to say we encountered in Toronto airport, lack of wheel chairs and employees , disorganization, and ill resource distribution and system inability facing waiting lists of needy people ?? I snatched a Brocken Wheel chair ,rushed to the gate and we made it in time ! Otherwise a great vacation

This was a beautiful resort and the food was amazing. The rooms were fairly clean but think the cleaners rush way too quickly. We were there for 14 days and never used the hot tub outside on our balcony until day 8 or 9. We had to ask the cleaning staff to remove the leaves and the dirt and clean the table on the patio. The air conditioner shut down on us one night, (waited for someone to show up but no one did). It broke down on us 3 times at night and so we were nervous to adjust the temperature. The water station for filling up our water was broken mid way through our trip. I asked for more water one day and they said they’d bring me some but none. We loved the ocean view but found we were hardly in the room long enough to enjoy it. We had three hot tubs with our grandson and he loved it. I don’t know what prices are for a room that doesn’t have a patio but our room was extremely expensive for not using it for much but sleeping and no air conditioning those nights.

We visited this resort last week and just returned two days ago. Absolutely enjoyed out stay. Traveled with a group of 6 adults and 6 kids and had a blast! Food at the buffet and Japanese restaurants were the best. Italian was disappointing but the manager was very apologetic. Service all around and staff are excellent. Housekeeping always did an amazing job. One elevator was occasionally out of service but fixed promptly so that was good. Ian was so friendly and helpful. We also loved chef Marisol. Great pools and the beach is fantastic. Entertainment could have been better though. Other than that , had a fantastic stay and would highly recommend !

I think the resort is OK. not amazing, but also not horrible. The elevators are ALWAYS broken so if you have strollers expect to wait a long time. The service was also not great, they are short staffed and some of the staff were very rude. The rooms are a little outdated, but very clean. They DONT have any COVID protocols AT ALL. So if you are very cautious about this, this is probably not the resort for you. make sure you triple check your restaurant reservations as they will make a mistake and your reservation won’t be saved. The fridge in the room is never really stocked up, and there is no snacks in there. Our card key to get in the room kept getting disactivated and we couldn’t get in the room so we had to go down to reception several times. Our friends front door handle broke, and their balcony door also went off the hinges. I think for the amount of money we spent, we could have gone somewhere else.

I had an amazing time at Iberostar Selection, i went as a group and with my family. My kids loved it. The waterpark for the kids was nice also. The pools especially the infinity pool was nice. The beach was clean, no seaweed. And the food was great, ate at various restaurants during my stay and mostly at the buffet. The buffet had great options and the chefs were accommodating to request. My only complaint will be the toilet of the non renovated part of the hotel which is where i stayed. Asides that everything else was amazing. And the view from my room was breathtaking.

The resort was beautiful - well maintained, clean, and attentive to ensuring patrons felt safe with regard to Covid. Staff were helpful and friendly and at the ready to make our stay the best. The beach was expansive (especially when compared to neighbouring resorts and their beachfronts). The pools and deck spaces accommodated everyone safely with needed social distancing as well. We enjoyed every moment of our stay!

Very nice resort, food was amazing quality and variety. Pools clean and spacious, great drinks and the best beach i’ve ever seen! Clean sand and long beach to walk with no seaweed. Loved every minute and would definitely return!

The staff is helpful and friendly with the entertainment crew also being fun and energetic. The food at the buffet, Steak Restaurant, Japanese, Mexican and American Bistro is all excellent. The pools are beautiful - especially the main infinity pool overlooking the beach. The rooms are fine with very comfortable beds and pillows.

Hotel was nice, service was good but the rooms especially bathrooms were in terrible shape. Beach was great. Restaurants were great and the staff was very good. Lobby bar and service was the best. It was very noisy at some nights.

The resort is spotless the food is excellent and the staff are helpful and friendly. The beach is well kept. Highly recommend this hotel. The hotel is about a 10 minute cab ride to downtown Cancún and ideally situated

Loved the resort!!perfect for family! We went to celebrate my husbands birthday we Got upgraded to a suite from a normal room! The day of his birthday they brought basket of fruit and chocolate for him in the room which I thought was very thoughtful of them.

I book a package via a travel agency. When I arrived at the hotel, I was told no reservation have been made!! After 3 hours arguing with the staff and calling to travel agency from Cancun to Canada, I told the hotel manager that I would like to get a room in my own cost. However, she told me that all the room were sold out. You can imagine how much stress i was suffering!!! After 3 hours, I got an answer from travel agency that the room was booked three days prior of checking and I mentioned to the hotel manager as well. Finally, I had no choice than to call the POLICE!!! As soon as they find out that I wanted to call to the police, the hotel manager offered me to hold the cost of the room on my credit card!!! I was so shocked because she told me that all the room were sold out, so how come she finds a room after I attempt to call the police!!! Moreover, in my reservation, I had an ocean (sea) view but she gave me a side view !!! The hotel and resort are nice and clean but the management is horrible!!! Moreover, the food in lunch every day the same and you have to select the same food every lunch at the buffet.

The Iberostar Cancun is a beautiful hotel. Great pool and loads of palapas on the beach to provide shade for those who want it. As a golfer, I love that the hotel has a challenging course on site. The service was second to none. I am a repeat customer. My husband and I have stayed there several times and I have to say that the food quality is not what it once was. It's very quiet at night with the only entertainment being the main show, so if you love to party, this hotel is not for you. Even so, I would return to this property again for the golf, the pool area and the staff who made our stay another one to remember.

I just got back from a vacation at the ibarostar Cancun.. we were upgraded to the prestige club at check in, the resort was amazing! Great food, well kept grounds, lots of daily entertainment and beautiful decor. What was even better was the staff, who went above and beyond! One of the best well rounded all inclusive resorts I’ve stayed at!! I will definitely be going back and would recommend it to everyone!

I've recently returned from Iberostar Prestige Cancun (room 4511). This was my 8th time to Cancun and by far my favourite hotel. Check-in was a breeze - Ana was extremely friendly and welcoming. Great way to start our trip. We stayed on the prestige side and it was absolutely stunning. We had an ocean front jr suite – brand new room with nice size balcony including a jacuzzi. The maid service was great. There was a button to push beside the door to let them know when you were ready for service. The mini fridge and towels were always stocked with beer, pop, juice and water. The beds were actually very comfortable. The room had Bluetooth surround sound so super easy to play music from my phone. Oh and robes in the closet!!! Loved that especially after a day at the pool. The pools were clean, great views of the beach and nice temperature. Always a chair/sunbed available in the sun or shade. Javier by the pool was fantastic - so friendly, chatty and welcoming everyday. The pool waitress service around the pool was great. We never had to wait long for a server to bring us a drink. Alcohol was top-shelf - grey goose was my vodka choice. On the prestige side you don't need a towel card - you just walk-up and pick up as many towels as you like. And at the end of the day they take the towels away for you. We enjoyed that they had nice pool lounge music - with no one yelling on a microphone. It almost had a Thompson hotel Beverly Hills rooftop feel. They also had floating yoga in the pool which was allot of fun. The beach is gorgeous, well kept and free of seaweed. I'm not a foodie but the food on the prestige side was delicious. The breakfast restaurant had a great view of the pool/beach with a full breakfast even caviar. At lunch they had great bbq selections with grilled lobster tails. YUM. If you want to stay in the sun they can bring you a menu and order lunch or snacks right to your pool chair. The Japanese restaurant was also very good. We emailed ahead of time to book a reservation. We only went to one of the entertainment shows – which was good. The entertainment staff will also take groups out to different bars in Cancun at night and provide transportation. We had complimentary use of the spa wet area – which we took advantage of one morning when it was a bit overcast. Other than that one morning the weather was perfect. Sunny and hot everyday. The hotel does not use single use plastic (i.e straws, plastic cups etc). I appreciate the environmental concern. Our room had large glass bottles of water - restocked daily. They also have an APP that you can download and it tells you all the daily activities – no need for printing. Overall the hotel was superb, friendly staff, beautiful grounds and a really fun vibe. I can't say enough good things about this hotel. I will 100% return.

We had a great time at this resort. The staff was friendly and helpful, the resort is clean and well kept. Our room could have used some upgrading but not a big deal. Limited amount of palapas on the beach when comparing to other resorts we have been. I love that everything is so close by, especially when travelling with a 2 year old. The buffet has lots of selection and the a la cartes were good also. Unfortunately could not go to the French restaurant as no kids are allowed.

Was at Iberostar Cancun for a week and loved it. Hotel is a little older but it didn’t matter as the service from everyone there was fantastic and the food at the restaurants was excellent especially the Japanese. Great little coffee shop that was inc in price, nice touch . Rooms were ok, good enough, overall will for sure be going back

Very nice resort nicely situated in the hotel district of Cancun. Easy access to everything. The resort was big but not too big, and extremely beautiful. Golf course was excellent, even with Crocodiles at almost every water hole. Food and service was also very good. A solid resort. All in all Id recommend this a as a vacation spot.

Very Clean and beautiful resort. Pool is incredibly large and over looking the expansive beach front. Japanese restaurant was fantastic and definitely a favorit. Great staff. Buffet could have had larger selection for sure. Other resorts have theme nights for buffet which was lacking here. Evening entertainment was ok but not great.

My boyfriend and I took a holiday to Iberostar this September. I don't think words can describe how perfect our vacation was. From booking the flight, to going and coming home every single part was smooth. Nothing about the people or the place deserves a bad review. I suggest booking with Marlena Bielak. She made the process easier than expected. The food was amazing, the staff was accommodating and fun. This trip was worth every penny. The price is well worth it for the vacation you will have.

We spent a week in late August in this resort. It's a very good size, not so huge that you need to walk 5-10 min to get from your room to the pools and not so small and cramped. Everything is very accessible. Staff are extremely friendly and professional. Food at the buffet restaurant is very good but can be a little more flavorful. They are constantly cleaning and maintaining the resort. Beach is very close and no shortage of chairs. There are some pool activities everyday. Public transportation(bus) stops in front of the resort and takes you to the shopping center in 10-15 min. fare is $1.00 US. If you have Mexican Pesos is less. Buses are very frequent and safe. I recommend you to go to the mall in evening because it's an outdoor center and gets really hot in day time. They are open till 10:00 PM.All and all, I highly recommend this resort.

Great vacation! It was very nice trip, very clean hotel enviroment and friendly stuff who providing warm service. Especially they do house keeping more than three times per day. Also there swimming pool are great. I would like to come back again!

Hotel and grounds were always keep clean and well supervised by staff. Food was great Beach was very good, and our overall experience was very good and we would return. Only area we believe which needs improvement is the check in , we saw no organization here and actually was a very frustrating and challenging experience. We have to give top praise to all staff, to single out anyone would be unfair as everyone we dealt with was helpful , friendly and always smiling.

When we first got there we walked into the lobby and was amazing by the beautiful tall ceilings and the decorations/flowers. We were then greeted with very refreshing and delicious drinks. We were a bit early (arrived around 1 pm) and checking in is at 3 but we got our rooms anyway. After we got our room keys there was also options to book for dinner as well. When we got to our rooms we realized that we were upgraded from a standard to a superior. The view was AMAZING! We were on the 5th floor with the view of the ocean and the whole resort. There were lots of places for seating by the pool as the pool was a very nice size. The end of the pool was the best as it dropped off making it look like we were at the beach. Staff is very friendly and kind. Always making sure everything was good and that you were good on drinks. Best restaurant would be the steak house as it was the best steak we had ever had. The rib eye was to die for. It was so tender and juicy even when I ordered it Medium. The room service food was not good but the buffet has many options and was good. Hotel area was always clean and there were workers always present anf making sure everything was up to standard. There were shows everynight by Star Friends. They were amazing and very entertaining. They were also around during the day doing activites as well. David from Star Friends was very helpful and very friendly. Had a very relaxing and enjoyable vacation!

The resort itself was fantastic! the service was great and the food and beverages were excellent. They had all the premium alcohol drinks that surprised us as well. Since we went for golf which was amazing by the way, in perfect shape and not busy at all.. the guys servicing us on the course with food and drinks were very personable and kept coming around every few holes asking if we needed food and drinks. We were treated like kings! The beach and the service around the resort was first class... Great vacation!

Just back from the Iberostar Cancun ,the food is wonderful, all good from buffet to specialty restaurants. The steak house restaurant was amazing, great tenderloin. The beach is a 5 star beach for sure!! Staff are really nice. The pools are great and not cold. We were glad we insisted on a superior, ocean view room, overlooking the pool. Some of the rooms overlook a construction site, and the lower rooms overlook the air conditioning system. Yuk! The kids place is in need of upgrading, the furniture is old and not so clean in there for little kids. We had a wonderful time despite the room - more like a 3 star room - and would go back if the rooms were renovated, but beware, it is not 5 star hotel. I would not recommend this hotel to a friend because of the rooms.

First time at an Iberostar. Arrived before room was ready and was sent straight to a concierge who began telling us about this great promotion that week. It turned out to be a time sharing presentation to join their club. Was not very impressed. We had a few issues with our room - TV remote defective, no hair dryer, and air conditioning was not working properly. However, these were taken care of shortly after they were reported. The one thing that freaked us out was the sliding glass door on the mini balcony, the door came completely off the track one night when we returned to our room after a show. My husband had to hold on to the heavy door whilst I called for maintenance. It took them over 15 minutes and 3 phone calls to respond. Due to a miscommunication, we felt as though we were being blamed in some way for the door coming off and an argument ensued. When I pointed out the potential hazard and injury that could have resulted, their solution was to offer us another room, this was 2 nights before we left and we were not interested in moving. So we chose not to use the balcony for the remainder of the vacation. Overall, staff was very friendly and the hotel and beach were very nice.

Good: Service; staff is friendly; pool; kids pool; entertainment; family friendly Bad: Room decor, furnishings, and electronics are dated and some don't work; food not up to par; only 1 buffet restaurant Ugly: Try to sell you on a time-share upon checking-in

Check in left a lot to be desired. None of our requests were met:( apparently IF we were Iberostar Club members this would not have been an issue! Wasted a lot of time getting rooms changed. Air Transat needs to work on their shuttles, problems at both ends! The resort itself was lovely......great lobby bar......really nice pool......beautiful beach!

We had a fantastic time at the Iberostar, traveled as a couple but the hotel caters for all types of travelers. The standard room which we were in was ok not the best but it met our needs, the maid service wow exceptional - our maid made a different towel art every day so it was a nice surprise when we got back to the room. The pools, gardens beach etc where immaculate everyone worked hard to keep all areas clean. We only went to two of the 4 a la cart restaurants available Japanese & Steak House, our favorite was the Steak House (Melt in the mouth steak). The buffet was great lots of choice for all types of pallets, I am a picky eater so it was a nice change for me to be able to choose something rather than having to settle. The entertainment team are in a class of their own just to name a few Ana, David and Pamela, worked hard all day and night to make our holiday memorable. A big thank you to everyone and will be coming back soon!!

Me and my family were in the hotel on October, and I found that place just wonderful. A service is perfect. Employees were very friendly and helpful always. The food and drinks very good. There is no problem at all to make reservation for restaurants Japanese, Gourmet Steak and Mexican all wonderful. The beach one of the most extensive in Cancun was perfectly nice. The hotel has a lots of pools and all of them cleanly. The rooms are good and comfortable. Spotlessly clean. Mini bar refilled constantly. Definitely recommended.

People are so kind friendly. Beautiful view from the rom. Many kind of swimming pool for diffierent age and very well maintained. Clean everywhere. Foor is awesom. Many kind of food cooked by professional cooker. If I want to go to cancun again, I will go to the lberostar agina for sure!

All the staff did a great job! The service was amaizing at the restaurants, pools, reception, lobby, entrance, bars, rooms . All the staff were very friendly. All the facilities are in good conditions, but the theater is too hot. There is no air conditioner or fans. This place is not healthy for people to be there 1 - 2 hours.

Champagne and guacamole at every meal, what's not to love? :) The staff were super friendly and helpful.. My only regret was drinking too much and missing dinner at the Japanese restaurant.. I heard it was delicious though :)

This hotel is just the right size--has all the amenities but still not overwhelming. Lots of activities available for teenage girls. Staff friendly and the entertainment staff really did a great job getting everyone involved . Resort was clean. Nice beach. Good food. Wonderful party/festive atmosphere.

Beautiful Place with all the Amenities You could want Staff couldn't do enough for you Friendly and informative . Food good with enough variety for all Great Shows Golf Course super Beach was not overcrowded due to hotel's location. Easy bus ride to all shopping Museum etc Feel rooms could do with a refresh New Furniture paint but had all we needed Would return

So much fun such great service. I'm used to carrying my own bags and everything but at iberostar I couldn't move a muscle without somebody handling my bags and bringing me a drink. The servers were all very friendly and made us feel welcome

This hotel was amazing! From the second we walked in, we were helped by the front desk. The food is delicious, especially the Japanese restaurant. Never struggled to get a lounge chair at the pool either! The hotel rooms were cleaned regularly and the mini fridges were filled with free beers and water everyday! We loved everything and would totally go back. Also, I know everyone is sketched out by the water and ice cubes, but at Iberostar, they make it from the same bottled water that they provide so we didn't get sick at all. Overall amazing experience. The Star Friends aka the entertainment team were unreal and so excited about all the activities and put on great shows at night. You should go here!

As much as I liked Iberostar hotel i would not rrecommend it for family with small kids. The kids club had only one !!!! adult supervising all activities. Pool,beach etc. If one kid needed to be reunited with the parent the One adult supervised would leave the other kids ...in pool!!!!...and go to find mommy/daddy. That is a disaster waiting to happen. Other 4 star hotels ,and we have been in quite a few,have a device that is given to parents when they sign in their kids,so when the child is looking for mommy/daddy the device signals and parent can go and get the child. And all had more staff in kids club. All bars,restaurant ,polls etc had plenty of staff. Only kidsclub was understaffed!!!! Ican't understand why the management is so negligent about the kids safety. I would not compromise my kids safety in exchange for food and drinks. However it seems that iberostar Cancun does exactly that. Even with great food,pool,beach and room, I can not rate it 4 star.

Rooms, pool, service, Hotel, great. Front door man helped me when my phone went dead and I needed to make very important call. I asked for a cab to go and buy a new phone. He gave me his instead. I made my call and all was good. That is great service for me. Above and beyond I was so impressed by his kindness in helping me at a very important moment.

Went to this resort in March 2014 with two children (ages 14, 7). We had a suite room with separate living area and bedroom and very large patio. Unfortunately, very, very window off the water and so not much pleasurable time on patio. The resort was very good for kids in that there were a lot of things to do in the pool every day. Also, the food at the resort is very bland and so good for the younger person's appetite. The kids program was very good for my younger son and extends into the evening. He met a lot of other kids from other places and really enjoyed that. The hotel provided two free internet accounts which was really appreciated. The connectivity was very good. It was very hot when we were there so we had trouble staying awake past 10pm at night (so never sampled the night life and never left resort). Overall, we had a great time and I would recommend to another family looking for a hassle-free experience that the kids will definitely like (especially the younger ones).