good afternoon let me start with the beach was amazing and most of the staff were great . the other part is the food was terrible and never in all my trips has the buffet been closed and on this trip it was closed 3 time . the day we arrived we prepared to go to the buffet after a long day flyin only to find out it was closed and were directed to the sports bar only to find out they had a limited menu in which 3 items were not available . this theme ended up being the norm for our stay as every restaurant seem to have rolling black out on food item the beach restuarant had no ceasar salad or tacos for example . the buffett was like going to a contental breakfast in the morning very little fruit and no varity very little selection ect . the buffett wasnt open most days for lunch and as i have said the buffett at night was closed 3 nights .it was a struggle and my wife has stage 4 cancer so eating is a very important part of her life . our room was okay but every day the tiolet would not flush consistantly and the sink would not drain which i called about constantly then we had the floor thing the floors would sweat and twice i ended up on my ass cause i slipped i eneded up putting down towels so we could walk in the room which i also complained about to the front office . and at night when the aircon was on there was a shreaking sound that was very annoying which i also spoke about . the smell from the work being down on the adjacent floor gave us both headaches wether it was the paint for the solvent not sure .there was no ice avaiable unless you went to the sports bar which was a good walk away our room.. i also found the halls and walkways dirty which surprised me as royaltons i have stayed in were skeaky clean .the elevators were excellent fasted ones i have seen and am a firefighter and do elevator rescue every shift so i know a little about them. in conclusion it was very disappointing cause this was a special trip considering what we are dealing with and the fact i booked the royalton beacuse of its reputation and rating . i did ask why things were not good and was told many times that it was the low season not a good excuse this resort is rated as a 5 star it was like being in a 3 star and i am being generous at best . there are somany more things but i think you get the point i am making . we did talk about going back because it was one of the best beaches we have ever been to and we have been all over the world but if the food is sub par and the rooms are not safe i dont think we would put oueselves through that . my wife slipped a few time and that agrivated her back good thing she didnt fall . i just dont know what to say ,. i have taken some time to contiplate my review i do believe this resort could be great and a exceptional place to go it just isnt right now while we were there it was terrible i left a long review at the from desk when we left maybe that should be looked at thank you for youtr time regards glenn gillespie annie murray room 10510

This resort has a very friendly atmosphere. Its very clean, lush landscapes. Rooms are very clean, staff is super friendly. Special mention to our butler Earl who goes above and beyond to help you.

The only positives about this resort were the beach and the cleanliness. The beach was beautiful, clean, and well maintained, and while the rooms were on the smaller side, they were clean and comfortable. Unfortunately, everything else was a major disappointment. The service was by far the worst part of our stay. While there were a handful of friendly and helpful staff members, the majority were extremely rude, unhelpful, and seemed uninterested in providing good customer service. The reservation system for the à la carte restaurants was an absolute disaster. The app only allows reservations for two people. If you're traveling with a larger group, you're forced to line up every day at 10:00 a.m. to book with a representative. People start lining up as early as 9:30 a.m., meaning you're wasting a significant portion of your vacation just waiting in line. To make matters worse, the representative often arrived late, reservations could only be made two days in advance, and even when we were first in line, many of the desirable dining times were somehow already unavailable. We were repeatedly forced into late dinner reservations. The buffet food was very underwhelming, with limited variety and mediocre quality. Service there was equally frustrating, as servers frequently ignored requests or took an unreasonable amount of time to respond. The food truck was another terrible experience. Although it officially opened at noon, they rarely had food ready, resulting in yet another long lineup. The staff were disorganized and incredibly rude. When I asked to speak with a manager about the situation, I discovered that the manager was just as rude and dismissive as the employees. It also seemed obvious that management was completely unprepared for the number of guests staying at the resort. Restaurants constantly ran out of menu items, sometimes very early in service, and the ice cream shop regularly ran out of ice cream well before the day was over. Running out of basic food items at an all-inclusive resort should not be a regular occurrence. Overall, this resort has a beautiful beach and clean rooms, but that's where the positives end. The poor service, frustrating reservation process, disorganized operations, and consistently disappointing dining experience made this one of the least enjoyable resort vacations we've had. Unfortunately, I cannot recommend staying here.

The scenery at the resort was beautiful and the bar, cafe service and entertainment were excellent. The performers did a fantastic job and made our stay enjoyable. Unfortunately, our overall experience was affected by several service issues. At the gourmet buffet, some of the waitstaff were not very friendly or accommodating. For example, when I asked a waitress for an espresso, I was told I had to go to the café to get one instead of being assisted. The reception area could also do a better job of creating a welcoming first impression. When we arrived, we weren't greeted or welcomed and throughout our stay it was difficult to get assistance with maintenance. We reported a leaking shower that needed additional caulking three separate times, but the issue was never resolved. On one occasion, a maintenance staff member even rolled his eyes when we mentioned the problem, which was disappointing. Housekeeping was also inconsistent. Our room was often not restocked with enough towels and the drinks in our minibar were not replenished regularly. While the resort has a stunning location and excellent entertainment, the customer service and attention to guest requests need significant improvement to match the quality of the property.

The resort itself esthetically is beautifully layed out with plenty of trees, flowers and bushes overlooking ocean. However the receptionists were not very welcoming. We had issues with our shower and after many times of having to tell them they just dismissed our concerns. They kept forgetting to replenish our fridge and l had to keep calling for towels. The beach and pool very nice, including bartenders and loved their entertainment and water aerobics. The waitresses in the buffet "marche" need a lesson on etiquette. Overall my family and l were disappointed and won't be returning.

I am writing with deep disappointment regarding our recent stay on March 15 to March 21, which we had chosen to celebrate our 30th wedding anniversary. This milestone was meant to be a joyful and memorable occasion, yet our experience at your resort was stressful, frustrating, and far below the standards we expected and paid for. From the moment we arrived, problems began: 1. Room readiness: We had to wait over two hours for our room, which was a highly inconvenient start to what was supposed to be a special celebration. 2. Poor service: Staff were often inattentive, leaving us feeling ignored and unvalued as guests. Many times waiting at the Marche Restaurant with no staff in front of their station. Many of the staff did not smile or even try to converse. 3. Food shortages: Key menu items were repeatedly unavailable, impacting our dining experience and enjoyment. On many occasions being told before we ordered that many items were not available. No shrimp, no chicken, no fish. 4. The food tasted stale, old and freezer burnt. When I asked the server, she confirmed that the fish had been frozen. The first time we went to the Score Pub, they were out of many items, and we were told this after waiting for 30 minutes for someone to take our order. We went back the next day, and ordered a Cuban sandwich at the Score Pub and was served a piece of pork and processed yellow cheese. The Smothered Chicken I ordered was deceiving by its name, as I received a processed chicken patty with yellow processed cheese. The Pasta allo Scoglio was overcooked with one shrimp and 2 mussels at Grazie. At the beach side grill, we ordered the pulled pork sandwich. It literally had 1 tsp of diced pork in it. Many times, Scoops was out of ice cream. 5. Room condition: The room smelt musty, the bathroom was dirty, with cracked tiles and blackened grout. Furniture, including the sofa, was old, scratched, and unpleasant, and the walls showed clear signs of neglect. The combination of these issues ruined the experience of what should have been one of the happiest moments in our lives. We expected a resort of your reputation to provide cleanliness, attentive service, and a comfortable environment—standards that were clearly not met. Claiming to be a 5 Star Luxury Resort, the Royalton fell extremely short from what it advertises itself to be. The sunwing representative knew about out concerns and those of everyone else; however, nothing was done. We asked about an extended check out time due to the chaos at check in, and nobody got back to us. There were many upset families that waited for 4 hours plus to get rooms, as we were told they had a new computer check-in system. That is no excuse. Even the sunwing rep noted that there should have been more workers at the check-in desk. Given the severity of these issues and the special occasion, we are requesting full compensation for our stay. We also urge your management team to address these problems immediately, so that future guests do not suffer the same disappointment. We expect a written response within 14 days outlining how you intend to resolve this matter. I can be reached at jlasilveri@yahoo.ca. We sincerely hope that the Royalton will take this complaint seriously and demonstrate the professionalism and guest care that should accompany such a celebrated milestone.

The overall grounds were clean and well groomed. The room walls are paper thin and you could hear what was going in the next room. The rooms could use some updating. Food was good & entertainment was excellent. The staff were very friendly and helpful. The resort app. did not work when we were there for week’s vacation. After a day or two we realized we had to prebook dinner reservations. On a late time in day departure we couldn’t get extended time for room or book an advance room to freshen up.

If you like the smell of pot, this is the place for you. The Royalton Antigua has a beautiful beach, and the rooms were very nice. It is a smaller resort which means the buffet is much smaller with a limited, but good quality food selection. The all inclusive restaurants want you to pay extra for what other resorts include...how is this all inclusive? Clients cant just go get food anywhere, you have to check in and they will seat you, a long and tedious process. The Royalton staff has to serve you everything, at there pace. I have never seen a sports bar where quick food is usually available only available by sit down menu. Some staff were very helpful, but most 'served ' you like they were doing you a huge favour. We asked for a coffee with dinner and the waitress pointed to the coffee shop and said they don't serve it at dinner at the buffet....go over there. This is a 3.5 star hotel

The grounds were lush, clean and beautifully kept. The restaurants had varied menus and good food. The buffet had limited choices and repetitive. Rooms were clean. Front desk was pathetic, I didn't get the room I was supposed to, and they were condescending and continued to offer lame excuses putting me off.

Wait staff were rude (not all, but about 85%) like we were bothering them. Buffett was the same every day with flies all over the food, heard a lot of people were getting sick from this. Beach was nice and pool, but not a 5 star at all!!

This resort is nestled away in its own little cove, making it the perfect getaway. Hotel was clean and staff were amazingly friendly and helpful. Food was amazing, varied and plentiful. Beach was amazing. I didn’t know such a beautiful beach actually existed! At the end of the beach is an old fortress you can climb for spectacular views. Lots of activities on site. Can’t say enough about this wonderful resort!

All of the staff at the hotel were great people. With all guest staying in the one building and there being only two elevators. It was a bit of an issue with one being out of order for a couple of days. Also, I noticed when it rained no one was getting the water off of the covered walkways they were just mopped which only made it slippery. The rooms were clean but a bit older and junior suite a bit different than any I have had before. (Smaller, only a small love seat and table in the room with the bed and desk)

The food on the result did not meet the other standards of the royalty hotal The service was awful on the beach.If you were a young girl of any origin, you were served in order for me to get served.I had to call them over.

Loved the beach and setup. If you want to relax with great views and people this is your place restaurants were good but the buffet could use some help with more selection but good. Very clean and staff were great not sure it’s worth upgrading for the price

Hotel was quiet and location was amazing. Close to town to do shopping but far enough away to not be bothered by anyone. Local vendors were respectful and very accomodating. Lots of day trip options and beach activities available on site. Food was good but could only book two days in advance and time slots were limited. Staff were great and would definitely visit again.

First off our WestJet flight was delayed, then when we arrived there was no bus to take us to the resort. The WestJet team was VERY unorganized! Finally after waiting and complaining for an hour with a little baby, a random airport bus driver told us to come with her and took us to our resort. She definitely saved the day! I’ve been to 4 other Royalton resorts and this one by far is the smallest. It’s definitely a family resort, would not recommend it for singles looking to party! We went to celebrate my daughter’s 30th birthday and we had our one year old granddaughter so we weren’t looking to party but thought there would be more action poolside, that was NOT the case. The vibe team was mostly non existent; which was disappointing. They also promised to decorate my daughter’s room that did not happen, even though I provided my own decorations. Stating they were short staffed! Beach and food were great, drinks ok. But most staff (not all) were rude and seemed like they didn’t like their job! Would rate this resort a 6. Would return to Antigua just not Royalton.

This resort is the most amazing resort we have ever been too. Check in was smooth the staff is amazing the rooms are spotless and the food was great. Earl our butler made our vacation he was the best. We have already booked this resort again in March 2026.

Hotel needs a little tender loving care, a little old, overall rooms are kept clean, maids did a great job. Service was lacking a bit but most tried to do keep up with serving you. Bartenders could have better service. You can tell who enjoy there jobs I would say 3/4 of the service was good. Can’t remember the one server who served us in the Caribbean restaurant and then she was serving in the steakhouse had 16 years experience and told me she loved her job….you could tell she definitely had the customer service I was expecting. Excursion we were on was amazing the 3 who were on the boat made our experience one to remember. We were taken around all of Antigua swam with the stingrays had lunch, snorkeled it was well worth the money. Our guides were great, Brandon Tyris, and Kimba new how to make the trip a lot of fun Thanks guys

We recently stayed at the Royalton Antigua and had an overall enjoyable vacation. The beach was stunning, the weather was perfect, and we appreciated the efforts of several friendly staff members. The resort's location offers breathtaking views and a serene atmosphere. However, despite these positives, we left feeling underwhelmed. Given the Royalton's branding and its affiliation with Marriott's Autograph Collection, we anticipated a higher standard of service and amenities. Unfortunately, certain aspects did not meet these expectations. Dining experiences were inconsistent; We were unable to make reservations at some restaurants and told they were booked to find out others had no problem accommodating them. We were told someone would help us with our luggage while checking out and no one showed up. Having elderly parents carry their luggage down 5 flights of stairs since the elevator was out. While these issues didn't ruin our trip, they did detract from the overall experience. We had a good time but wouldn't choose to return to this particular resort. For travelers seeking a five-star experience, it might be worth exploring other options in Antigua.

The hotel facilities were wonderful and the beach area was beautiful but a lot of the staff were extremely moody and unapproachable. The restaurants weren't open everyday and we were asked to make reservations thru their onsite app that didn't work most of the time and when you went to book with the hotel concierge it took forever. When we did get into the restaurants the wait was always very long and when your food came it was always cold or not what the description said it was. Half of the time they did not have alcohol or could not make you any tropical drinks because of a lack of menu and because the machine wasn't working or they ran out of rum. We kept asking for bottled water and were always told that we had to call down to get some and that they did not have any at the restaurants. This was surprising because we were told that our mini bar would be re-stocked everyday with water, etc. This was not the case, we had to call every day to make sure they brought us more water. Most of the places that were suppose to be open late were not and when you asked staff questions they responded with annoyance and usually didn't have any answers. I also was surprised that our transfer and tour operator didn't give us any information about the island on our way to the resort or provide us with an orientation onsite to book excursion, etc. Most all inclusives' have someone onsite who tells you what excursions are available and what they recommend when you get there. Neither the driver or the check in person said anything about this to anyone. I was a bit disappointed in this vacation. The island was pretty but i would not recommend this hotel to anyone in the future. There were a select few people working on the resort that were amazing but in general the people were unhappy, lazy and unwilling to help with anything.

Full disclosure. We treated ourselves to a bungalow for our 20th anniversary. Stunning set up. We enjoyed all aspects of our stay and the resort. We didn't enjoy the Hunter restaurant. Didn't try the buffet but loved the carribean and Italian restaurants. Beautiful island. People were friendly.

Full disclosure. We treated ourselves to a bungalow for our 20th anniversary. Stunning set up. We enjoyed all aspects of our stay and the resort. We didn't enjoy the Hunter restaurant. Didn't try the buffet but loved the carribean and Italian restaurants. Beautiful island. People were friendly.

Beach is great, grounds are beautiful and well kept, food and beverage department need lots of help and training , lobby bar only open at 5 pm , poor restaurant reservations , buffet kept running out of food and bars kept on running out of alcohol

Very disappointed in this luxury resort. I will NEVER stay at a Royalton Resort agin! Food was below average and limited. Steak restaurant had no steak! Non alcoholic beverages not provided. Service in all areas tardy or ignored. Resort service workers went on strike 2nd day we were there, no compensation offered. Room cleaned on 3rd and 5th day, fridge stocked 1x in 7 days. Horrible experience, I wished I went to Aruba

We enjoyed our stay at the Royalton Diamond Club. The staff were all friendly and helpful. The beach was fantastic; Deep Bay was great for swimming. Entertainment in the evenings was enjoyable. Overall, we would return.

This resort did not meet the standards we we expecting. The food at both the buffet and the a la carte restaurants was acceptable but did not offer either the variety or the quality we were expecting at a Resort of this stature. Despite being the busy season, there were frequent "not available" meals on the menus and unavailable ingredients. One night in the Italian restaurant, two people of our foursome got their orders while the other two waited over 10 minutes to receive theirs. There were many small inconveniences. In our room, one day the safe failed to open as we were about to leave and we had to wait for Security to open it. The seal around our balcony door was defective and the sound of wind in our room was near constant. There were many more inconveniences each too small to mention but collectively very bothersome. Sunwing sent us an email shortly after arrival advising that their local Nexus representatives would be holding a meeting in the lobby at 10 the next morning. After arrival we and others eventually found out that the "meeting" was actually at 9:30 the following morning. Overall, just too many lapses to forgive.

From the time we arrived, the staff was wonderful and willing to help any way they could. Even allowing me to use their personal cell phone to book a rental vehicle. The resort was clean and well maintained. The buffet had a great selection for all meals with an amazing dessert area. I tried all the restaurants and they were equally amazing if not better. I loved the cafe shop which I visited daily and some times twice for a pick me up and the treats they had and daily gelato. The nightly entertainment got better every day. The beach area never seemed crowded with space available regardless of what time I arrived. I was a diamond club member and my butlers, Kai and Brandon were incredible. Both made my trip relaxing and enjoyable. For those travelling with young children or teenagers, there were areas for them to enjoy their vacation as well. I will be back there soon as it will be my place to go.

The resort was beautiful, clean and the beach was perfect! The staff walked off and strike one day while we were there. The staff were not happy and did not want to talk to people staying there. Often we had to get our own cutlery, water and rarely were offered coffee in the morning. The staff have an impact on your overall stay and since none were happy it had a negative impact. The weather was perfect.

First impression... NO WOW FACTOR 1st day: check in was like herding cattle, took 1.5 hours to get to our room. 2nd day: asked for non alcoholic beverages. Entertainment meh. Food meh 3rd day: asked again for non alcoholic beverages, 3 different employees said they were on it right away. Served a bowl of potatoes from Steak restaurant, no steak available! Entertainment same as last night and 1st night. Resort workers go on strike!!!! Day 4: asked Sunwing rep to get non alcohol beverages... I've been offered water and coffee. Food meh, I'm ready to go home!!! Room fridge has not been stocked in 3 days. Day 5: I'm not happy about being here, I spent $5000. for a 5 star, luxury stay. This place is horrible!! Day 6: guest service want to address my complaints... I leave tomorrow, too late for that Day 7: I will NEVER stay at another Royalton Resort or travel Sunwing Vacations

We have stayed at a Royalton in St. Lucia pre Covid. It was excellent. We had swim up pool and butler. We never saw our butler and thought we only saw him/her when we needed. The Royalton Antigua opened our eyes wide as to what the service really is. Paul & Matara were outstanding. Exceptional service. Kind and warm individuals. The hotel does need repairs. It’s looking weathered. The food was either excellent or extremely disappointing. We feel if more care was taken in the quality and taste of the food, far less would be wasted. We loved a couple of dishes at Grazie but the sides were cold and the pasta dish that I was to have a variety of seafood only had 2 dime sized pieces of unknown seafood. That was after 2 hours waiting. We ended up at the buffet as we were incredibly hungry by that point. The staff on the entire facility were what made our stay. Remembering what we drank, kindly offering great service and doing it what felt to be sincerely. We don’t frequent the same island or do the same vacations repeatedly. This will be no exception. We will always tell people that Antigua is our favourite island thus far.

I did read the bad reviews but I chose to go given the availability and last min trip. Service was amazing, there was always someone checking up at the restaurants, pool or even the beach and always smiling.! Food was joke, we ate that same food for whole week for lunch breakfast and dinner. Not lot of options. To make thing worst they run out of things very frequently, even things like mango or avocado. The cafe was closed for half of my vacation and buffet was closed one of the nights and lost power another night. Just little things like this makes the resort 3.5-4 star. This is not your standard royalton hotel

We stayed in the over water bungalow and it did not disappoint. Was better than the pictures and provided the most stunning views in all directions. Zo and Earl were one step ahead of anything we needed each day. All of the restaurants were excellent and we had a true 5 star experience. Friendly, helpful staff combined with stunning crystal clear water and you have all you need!

The good: (1)the resort is beautiful (2) views are incredable (3) Pizza (4) wait staff in Portafino's (Nicole on Apr. 13th) (5) Sails & Tails location The bad: (1) Customer service staff need training-(2) 1 bartender at the pool bar was always on her cell phone (3) room was to be cleaned every 2 days-only cleaned twice in 7 daya (4) some staff were great, others were miserable (5) lack of pool towels was an issue but this was due to greedy guests The ugly: (1) extra charges upon check-out amounted to $36./day US. I don't consider this an all inclusived resort. (2)Food at Nicole's was burnt and the lobster could not even be cut with a knife-we were told we would not be charge but saw a charge of $80.US on our bill when we got home. (3) Hostess at Portafinos on our early Apr. 13 reservaction-it was so cold and my husband asked if the overhead fan could be turned down-hostess came over and i have never been treated so rudely in a restaurant. She said the fans were remote controlled & she didn't know where they were & she would not adjust the temp. just to please me!! Not all fans were at full speed but the 1 over our table was. She moved us to another table & when I went to sit down, she told me to go back to the other table & get my water & drink. (4) no information available in our room on the resort-menus, activities,etc. When asking staff questions (even at customer service) the answer most often was "I don't know". This was our 5th vacation to Antigua and our 1st visit to this resort. We will not be back!!

Royalton Antigua a was a beautifully, well kept, clean hotel. We did have an issue on arrival where our swim up room was not available until the next day and we had to stay in a room on a higher floor for for 24 hours. They gave us back some money and completed the move of the room both ways for us. There was no point in arguing because we didn't want to take away from our vacation. The rest of the time we were catered to completely. The food was amazing at all restaurants. The beach was clean, as was the pool. We had a fantastic 7 days and so happy we saw this island.

We just returned from our trip to Royalton Antigua. Beautiful peaceful beach vacation. Hotel room was clean, comfortable and nicely decorated. First time staying at a Royalton we were very disappointed with quality of food and lack of friendliness of hotel staff. Food on buffet was not maintained at proper temperature, most main course foods were cold. Poor selection of food choices, same food most days with little change. A la cart restaurants good, but unable most nights to get into due to high demand. Pool area nice, but not enough lounge chairs. Poor bar service, understaffed. Drink mixes poor quality.

The staff were friendly, courteous, and efficient. The Diamond Club service was great! Having a butler on call was a new experience for me. I liked the breakfast at the Grazie Trattoria and the food at the Diamond Club Lobby. I ate there most mornings. The room I had was spacious, and clean, and came with all the amenities. I especially like the toothbrush with a mini tube of toothpaste and the shaving kit. I was on the 9 floor and the view was awesome. I loved getting up early to catch the sunrise, and then sitting on my balcony until the first cruise ship came into port. I will ask for this service again. The VIBE team did a wonderful job. The information for that day was posted through the resort. I especially liked the aquafit classes. The pool area and the beach are very well maintained. The Pool bartenders and the pool beach butlers were great. How they remembered who ordered what was astounding. It would have been nice if the resort had offered other canned beer other than just CARIB. The only bad thing I would say about the pool/beach area is that they used plastic straws. A short walk on the beach I found 1/2 dozen of them. The nightly entertainment at the Lobby and in from of Score Brew house were great and I enjoyed every night. The lobby bar staff and waiters were awesome. Quite the selection of martinis. The Superbowl party on the lawn was wow! The staff created the football field and set up a huge screen for the visitors to enjoy. The food options at this event were plentiful - everything from nachos to chicken patties. I tried all the restaurants - Carribean, Grazie, Hunter, the Culinary Experience, the Marche buffet, and Diamond Club bar, and Score Brewhouse. In terms. Food at ar all the restaurants was good. I found the service somewhat slow at Score's. It was a busy night at Hunters and the two share the same kitchen. Still, it took a long time to order to get served.It was disappointing that the score only had two craft beers on tap. I like both but it would have been nice if they had other options. I would rate this 9/10

The hotel is very nice, the location is beautiful, however the staff is not friendly or helpful and seems to be only opinion very lazy! The service is the dining rooms weather it's breakfast, lunch or dinner is poor! No one cares to service you unless you ask 4 to 5 times for tea, coffee, cream etc! Especially the restaurants are so so and don't care ! You wait over 20 minutes when you get seated to get asked for water or drinks and another half hour to take your orders d then your meal takes an hour to come to the table. I have never seen that before at an all inclusive resort. I Have been to 3 other Royalton Resort and this is the worst for service, running out of hot dogs and hamburgers and other foods???? They staff at the Diamond club are so unfriendly and not accommodating at at all. They never seems to want to help when you are not happy with something! This is one Royalty in Antigua I will never go back or refer to anyone. It's the worst service I have ever witnessed in my 30 Years of all I inclusive resorts and very disappointing for a Royalton resort hotel!

The hotel was very nice clean, however the staff were not friendly at all and the have a lot to Learn about customer service. The are not helpful nor do the attend quickly to the guest needs and wants! They do not seem to care about the guess. The talk more amount lthemselves rather than serving the guests in the dining room, weather is breakfast. Lunch or dinner! You have to ask 4 to 5 times for the staff to bring you tea, coffee , cream basically they do not care to help with in a reasonable time.

Picturesque resort with beautifully groomed grounds. The ocean and beach were amazing. Although it is a small resort with short beach you can walk up to the lookout point- just wear appropriate shoes for the incline.

People were so happy and friendly, the food was good at the buffet, variety of food. The Hunter Steakhouse was very good we went twice...be there at 6:00 pm and you can get a table. The beach had plenty of seats with umbrellas. The Ocean beautiful, the view from our room was very nice you could see the Ocean Liners go by. The Staff was very friendly, expect the Check in Ladies at front desk, not very friendly. I wish I could remember their names two were poor other two were very good. All in all a good resort. Swim up bar was good, the drinks were very good, get Sherry-ann to make them. The chef from the Buffet came over and asked how everything was, and if we needed any special meals, to please let him know. We did not have to let him know, as the meals were very good. Enjoy, you will not be disappointed.

There were a few bumps. Their check-in process is very slow. Our room for the first 3 nights was not what was reserved. We moved ourselves to our proper room. The maid service was not consistent in regards to bath mat, bath towels, hand towels, facecloths. We seemed to be always missing something. We found the food was mostly very good. The portions in the “served” restaurants were small, especially the appetizer portions. Some meals were over spiced with peppercorns, etc. All in all, it was a nice hotel. But it didn’t live up to a 5 star as far as we were concerned.

Antigua Royalton Fridge didn’t work No suitcase holders or bench in our rooms We were on separate levels and opposite sides of the resort, we were on the 7 floor and my mom was on 5 floor. The Room smelt musty n moldy especially my mom and sisters room. After going down to the front desk 6 times for about 1/2 hour plus each time. They finally moved us to the second floor on Tuesday. There was no way my mom n sister could stay in that room any longer. Like they slept on too of towels on the bed cuz the bed was so damp due to the moisture/ musty / mold Barely any pool bar service daily We ordered Room service and it took 2.5 hours. We ordered it at 11:15 pm cancelled it at 1230 am. Then they called our room at 105 am woke us up saying it was on its way we said no cancel it. Then at 1:20 am they banged on our door and scared the crap out of us. Obviously waking us up yet again. No food at the pool area at all No restaurant No mints leaves all week so no mojitos Only buffet for breakfast and the food is ok mostly everything is cold and seemed to be always empty dishes Restaurants aren’t open till 6 pm Only buffet and Italian place open for lunch and closed by 3 pm No food after 10 pm No food in between 1030-1230 except room service and no food between 330-6 pm Score restaurant Horrible Arrived 630 pm ordered 8 pm got 3 salads with nothing but lettuce ( was suppose to be ) wine citrus house dressing , chickpeas, cucumbers , peppers, tomatoes and goat cheese. Then are food all came out missing my moms chicken fajita. I also ordered chicken fajita but it was a chicken wrap with nothing but dried chicken in it. Was suppose to have guacamole, cheese lettuce onions ect .. no sour cream at all even though she double check that they had it before I ordered it. Brought us big bowl of hummus With only 9 little chips on it to split between the 4 of us as our appetizers that took over an hour n a half No utensils no salt ketchup ect Mold in the score restaurant all over the ceiling as well as the main dining room I would say 80% of the waiters don’t talk at all. You order a glass of water n like they just walk away then sometimes come back with it. Servers are so extremely slow n just rude like it’s an inconvenience to serve us At the buffet there was a bird bathing in the bowl of water that they serve water to customers from lol Our room keys didn’t work like 5 times They count the culinary experience as a restaurant I guess but it’s 1 table n cost $110 per person Thursday We got all dressed up for Hunters steak house and got there and it was closed. Not open all night Tried to go paddle boarding but Only 1 paddle board works out of 10 of them ( no fins on them.) Buffet food is always cold Lettuce is always brown No Diet Coke at all on the resort and unless you find a can pop it’s flat. Found a drink we liked at pool bar n everyday by 1130 they run out of bananas then make the drink we order wrong with no vodka n no bananas without even saying anything lol No bars really on the resort. Like to even get a drink Pool bar all day and main lobby bar after 830 pm We came back to our room with puddles of water all over the floor and the paint and drywall coming off the ceiling and the wall as there was a leak 🤦‍♀️ Positive things -They had aqua fit daily -Beach is absolutely stunning -Resort was dead so we had no trouble ever getting a lounge chairs -No problem getting into a restaurant. Just limited food options. -Entertainment at night was ok

The hotel is beautiful, very clean and the staff is friendly. Make sure you visit Ricky at The Score Brewpub, he makes the best drinks and Shannon at the gym for morning bootcamp. Royalton does need to update their web-site as The Score Brewpub is not a microbrewery, do not go with the idea of getting different beers as they only serve Carib. In addition, there is no Beach Grill, there was one in the past however it has closed down and Grazie is now open for light snacks at lunch.

Excellent resort, very friendly staff. Rooms were always cleaned fresh towels, steamer in the rooms, comfy bed. Food was good ate at all the a la carte, 3 times at the steakhouse, buffet had a lot variety.

Antigua Fridge didn’t work No suitcase holders or bench in our rooms We booked connecting rooms yet we were on separate levels and opposite sides of the resort we were on the 7 floor and my mom was on 5 floor. The Room smelt musty n moldy especially my mom and sisters room. After going down to the front desk 6 times for about 1/2 hour plus each time. They finally moved us to the second floor on Tuesday. There was no way my mom n sister could stay in that room any longer. Like they slept on top of towels on the bed cuz the bed was so damp due to the moisture/ musty / mold Barely any pool bar service daily We ordered Room service and it took 2.5 hours. We ordered it at 11:15 pm cancelled it at 1230 am. Then they called our room at 105 am woke us up saying it was on its way we said no cancel it. Then at 1:20 am they banged on our door and scared the crap out of us. Obviously waking us up yet again. No food at the pool area at all No restaurant at the pool beach area No mints leaves all week so no mojitos Only buffet for breakfast and the food is ok mostly everything is cold and seemed to be always empty dishes Restaurants aren’t open till 6 pm Only buffet and Italian place open for lunch and closed by 3 pm No food after 10 pm No food in between 1030-1230 except room service and no food between 330-6 pm Score restaurant Horrible Arrived 630 pm ordered 8 pm got 3 salads with nothing but lettuce ( was suppose to be ) wine citrus house dressing , chickpeas, cucumbers , peppers, tomatoes and goat cheese. Then are food all came out missing my moms chicken fajita. I also ordered chicken fajita but it was a chicken wrap with nothing but dried chicken in it. Was suppose to have guacamole, cheese lettuce onions ect .. no sour cream at all even though she double check that they had it before I ordered it. Brought us big bowl of hummus With only 9 little chips on it to split between the 4 of us as our appetizers that took over an hour n a half No utensils no salt ketchup ect for 10 min after we received our salads Mold in the score restaurant all over the ceiling as well as the main dining room I would say 80% of the waiters don’t talk at all. You order a glass of water n like they just walk away then sometimes come back with it. Servers are so extremely slow n just rude like it’s an inconvenience to serve us At the buffet there was a bird bathing in the bowl of water that they serve water to customers from lol Our room keys didn’t work like 5 times They count the culinary experience as a restaurant I guess but it’s 1 table n cost $110 per person Thursday We got all dressed up for Hunters steak house and got there and it was closed. Not open all night Tried to go paddle boarding but Only 1 paddle board works out of 10 of them ( no fins on them.) No Diet Coke at all on the resort and unless you find a can pop it’s flat. Found a drink we liked at pool bar n everyday by 1130 they run out of bananas then make the drink we order wrong with no vodka n no bananas without even saying anything lol No bars really on the resort. Like to even get a drink Pool bar all day and main lobby bar after 830 pm We came back to our room with puddles of water all over the floor and the paint and drywall coming off the ceiling and the wall as there was a leak 🤦‍♀️ Positive things -They had aqua fit daily -Beach is absolutely stunning -Resort was dead so we had no trouble ever getting a lounge chairs -No problem getting into a restaurant. Just limited food options. -Entertainment at night was ok

A 4 year old (approx.) property with immaculate grounds, buildings and facilities. Spotlessly clean. Wonderful Staff, friendly, helpful, polite and very professional. Our (6th floor) room had a bay view and comfortable balcony, great for relaxing, with great vistas. Restaurants were nice, good menus but, other than the lovely buffet, food quality was certainly not up to "5 Star" standards, often disappointing. Beach and Pools were very nice, with all expected facilities, clean and well maintained. Unfortunately, the exuberant Entertainment Staff, wth their high energy banter and music, kept their poolside speaker volume on Max, resinating all over the beach for much of the afternoon. Spa was top rate, typically expensive (all prices in US$). Overall, we had a wonderful stay, would recommend this hotel and would certainly return.

We both felt like secondhand leftover citizens and no matter who we talked to, during our stay was not improved. Food is average but the flies make things worse. People sometimes see you and smile sometimes are too busy on their phones. DIAMOND CLUB HAS A PLACE EVERYWHERE NOT THE REST OF THE GUESTS EVEN WITH THE PRICE OF KEEPING A RESTO HALF EMPTY. For everything you have to ask. People do not go to these places to keep themselves busy asking, they go so they can celebrate an event, enjoy the location, and be served. IN THIS RESORT THERE IS NEVER A PLAN B THERE IS LITERALLY NOTHING TO DO AND THE RESORT CHARGES 200 DOLLARS FOR RANDOM EMERGENCIES SOMETHING, THEY INVEST YOUR MONEY AND AFTER YOUR VISA IS CHARGED WITH ENORMOUS TRANSACTION FEES YOU CAN WAIT UNTIL MONEY IS PUT BACK ON YOUR VISA.WHY? Please do not advertise the number of restos because they are opening and closing randomly and there are never more than 2 plus the sports bar open. WE HAVE NEVER SEEN ITOPEN THE LOBBY BAR: we arrived at 3 pm, melting hot outside, the bar closed we had to walk to the hotel to find our room and only after I phoned our luggage arrived. We left at 12, the melting hot outside the lobby bar still closed, maybe we would have liked a juice or something before heading to the airport. The coffee shop needs to have outdoor furniture wiped and pads taken inside overnight; each day I had the same surprise of sitting on soaking wet pads staining my clothes. DO NOT ADVERTISE THE NUMBER OF BARS AS THEY ARE CLOSED ONLY ONE IS OPEN, THE BEACH BAR FUNCTIONING WITH NO BAR SEATS AROUND AND BUSY WORKERS CHECKING THEIR PHONES IN GROUPS NOT SERVING GUESTS. The rooms overlooking the mountain have to take in daily diesel inhalation due to cars in the back of the hotel arriving and parking there, sadly. The tables are not set up for an evening dinner, not at the buffet or at restos, no table cloths, no mini flowers, no mini candles TO MAKE GUESTS FEEL GOOD ON THEIR VACATION, THEY LOOK LIKE BISTRO TABLES AT THE CORNER OF THE STREET, NOTHING ROYAL ABOUT THEM OR CLASSY. I could go on for another 2 pages at least, the fact is that taking daily surveys will not change anything unless after these surveys the stay is improved, which was not the case. Lower the prices and make it officially a 3-star place, or raise the standards to make it look like at least a 4-star real Royalton. Solve the Diamond Club issue and do not keep open places like Culinary experience for maybe one family per evening, use the place to accommodate the Club members, so US THE MORTALS EVERYDAY CITIZENS CAN HAVE A TABLE TO EAT A STEAK WITHOUT DROOLING IN FRONT OF THE DOOR FOR 45 MINUTES. HAD THEY OFFERED US AN EXTRA FREE WEEK AT THE RESORT WE WOULD HAVE NOT TAKEN THE OFFER. Regards The Pop family who travels a lot and has seen many 4-star resorts.

The hotel was well groomed. A variety of different food meals were offered. Many excursions and warter sports were available. Gym was in a good condition. Beach exercises were nice. Staff was very friendly.

Grounds are well maintained, beach is very nice. Service levels varied, some staff were great, others, not so much. Drinks frequently came after we had finished our meal; meals sometimes took a great deal of time; we had to call on three separate days to have a room fridge topped off: I found the selection at the buffet limited and frequently the servers meted out portions that looked like they were trying to ration the food. sometimes had difficulty getting the attention of servers etc. Do want to give a shout-out to Judian & Shauna-Kay who I felt went above and beyond to provide a great experience.

WestJet: Amazing experience. We departed from both ends on time and arrived at both destinations earlier than expected. We got off the plane in Antigua in about 10 minutes, only to find our luggage waiting for us and were then quickly whisked to our hotel. Then, from the time the wheels hit the tarmac in Toronto, we were in a cab 40 minutes later. We’ve never had such quick and amazing service!! Thanks WestJet😄. Royalton Resort: We couldn’t be more pleased with this resort. Check-in was very quick. Arm bands are never great but they doubled up as door openers…so they played a dual purpose👍 Our room may not have been high-end fancy but it was spacious and clean with a large balcony. Housekeeping was fabulous and kept it spotless every day, ensuring there were ample towels and bathing products. The water pressure was strong and hot water was never an issue…same as the AC. The mini fridge was well stocked. These folks work hard, are always pleasant and respect your belongings. Tip them well. We did not upgrade to Diamond Club but that was not an issue. All restaurants were so good. Also, the best buffet we’ve ever had. Food selection was huge, including all the salad and fruit you could want. Valda, the Maître D, at the Caribbean restaurant was so accommodating and friendly. Shaneik, one of our servers, was very pleasant. She has the best smiling eyes! Hunter’s, the steak house, had fantastic and tasty steak selections. Good wings and burgers at the beach grill. Annmarie-we found the owner to the scarf 😀 The Beach: This is where we’d spend our days. Royalton is the only resort on this beach. It was clean and pristine. We did have seaweed but it was all cleaned up within 3 days. When one section of the beach had seaweed, the other section did not so it was never an issue for us. We also had the same loungers for most of our stay. The pools looked clean but we didn’t spend our time there. Excursion: We took the Excellence tour around the island. It was fantastic-Great scenery! We saw lots of other beaches, expensive homes, including Eric Clapton’s home and rehab center. Staff on this excursion were so good. Extremely efficient in processing everyone to their snorkeling adventure. They also provided a perfect lunch of chicken, fish, salad, etc. Oh…and alcohol👍 This was a great way to see the island. Fortress: At the end of our beach, you could climb the hill to a fortress that was built in the 1700s. From there, you’ve got an amazing view all around. You can even go into the fortress. Bring your camera and running shoes. Improvement Opportunities: 1) Allow guests to seat themselves at the buffet. 2) Have an adult-only section Enjoy the trip. We did😀

Our trip to the Royalton was wonderful - 5 star worthy!!! The room was clean and decor above average; the resort property layout was great and all buildings were beautiful. You could tell that cleanliness was a high propriety; noteworthy was that pool washrooms were always clean. The food and service were great; from the main buffet - le Marche, to Grazie's, to Hunter's... The beach was pristine; the pool area was tiered up from the beach - so you always had a beach view. The hotel is situated in a protected cove which made the views even more spectacular - including sunsets. We paid for Diamond club service and that was totally worth it. We were well taken care of and would return.

We enjoyed our stay at the Royalton Antigua. The staff was very attentive respectful and professional. They always had a smile and ready to stop and say hello. The resort was always kept in very high standards in keeping resort and grounds very clean. Food and all restaurants were excellent and the beach was clean and enjoyable with friendly staff.

I read all the reviews about this property before I booked. I learned about the amazing beach and this is what made me decide to book even though I also learned about the bad service in this hotel, I'm not picky at all and all that I need is a good weather and a nice beach. I'm a handicapped person that I walk with a walker so I sent an email to the email address on the Royalton website asking just for a ground-floor room then they directed my email to Donna the front desk manager and some other names. Donna responded that they noted that in my file. When I arrived there was no ground-floor room available and they said that they will give me one after 2 days, which I understand. The big problem was that the hotel has 2 tiny elevators and if I use one with my walker only 2 other persons can share the elevator with me! So every time I go up or down I have to wait 3 or 4 turns to get an empty one. Till then I wouldn't write a bad review because I understand that it is only a problem for a handicapped person that doesn't have a ground-floor room. Now comes the main problem which applies to everyone. besides the steak house restaurant, there is a narrow corridor to the washroom, in this narrow corridor they put a permanent 2 cleaning carts and if you want to use the washroom you have to squeeze yourself beside the cleaning carts imagine me with a walker! I asked many of the hotel employees at least 3 times to remove the carts since it is against safety measures to put them there in the first place! The last time I went to this washroom I fell down because I have to leave my walker and lean on the walls. I sent an email to Donna and the other names with the incident and of course, I received the apologies that I always receive from her. The second day, nothing happened and the carts are still in the same place so I sent another email and I received the usual apologies. With all that happened to me, I was waiting to see actions, as well as compensation for all their mistakes especially ignoring my complains of the carts, which could've led to a bad injury! In my opinion, the big problem in this hotel is that they provide lip service without taking any action, and you can see that from the Royalton response to people's bad reviews with the typical sentences of bieng sorry and they'll make it up for you next time you go! bet you it is gonna be the same for my review.

Hotel was nice and clean. They should be a bit more careful with keeping up with the maintenance, the door to the balcony in our room was cracked and not just one crack but nobody did anything even though we called and mention it, their answer was that they already knew about it, if I had children I would not be comfortable being in that room. The grounds were beautiful and well maintained. Buffet was HORRIBLE - Same food at every lunch and dinner, same food at all stations, not enough variety, once one of the trays was finished took them a while to fill it out again, in case of yogurt and fresh fruit once it was finished there was no more. The servers were not very helpful either we asked for water or coffee and we would be half way our meal by the time they brought to the table. Restaurant a la carte - EXCELLENT - the food was amazing well prepared and served, the staff was perfect, friendly, happy, could not do enough, constantly asking how is the food, if there was anything else we needed. Needless to say that we ended up having lunches and dinners at these restaurants instead of the Buffet. Would I recommend this hotel? Sure it is a good location the beach is beautiful and just to be out of the cold in the sun and hot weather it is worth.

Overall great experience. Travelled with kids for the first time and couldn’t have picked a better place. The outdoor dining options were amazing and particularly appealing from a covid perspective. The distance from beach/pool to room to dining was all within a short walk, we actually never used our stroller/wagon as we had originally planned with having toddlers with us. Service and staff top notch, we had zero complaints. Never ate at the a la cartes. The buffet was plentiful, the variety each night was wonderful. Nibbles was a favourite lunch spot.

Very nice ,nice beach and pool area , grounds kept beautiful and clean . Friendly staff . Entertainment area could be better for the type of resort. Has no real area for shows , no seating for people to watch shows , Overall not a good entertainment.

My husband and I stayed at the Royalton Antigua from Sept 24th to Oct 1, 2022. The hotel room and all amenities were clean and very well maintained. We had one issue with our room when we first arrived and it was quickly rectified by Guest Services. In particular Antonique in guest services went above and beyond to help us. If you're planning to visit in the future and there are any issues the staff right away, they will do whatever they can to make it right. Tricialee and Shandiya at the pool/beach bar were fantastic. We didn't write down the name of our housekeeper but she was great. We stayed in room 11-409 and she went above and beyond to make us comfortable. Overall a great experience, we could see where the hotel was trying their best and we would recommend the resort to anyone.

I am a Travel Agent in Canada, I would highly recommend The Royalton Antigua, the resort is well laid out, the beach is beautiful, food was great with lots of variety. The resort helped us to celebrate our 23rd wedding anniversary!! I will surely be returning

From the moment we arrived we were treated wonderfully. The management and all staff couldn’t do enough for us. The most courteous staff I’ve encountered at a Caribbean resort. The resort is very nice and well layed out. They are extremely on top of COVID prevention. Mask wearing by all staff at all times. Guests wore masks in restaurants other than while seated. Our temps were checked, and we sanitized our hands upon entering each restaurant. Very impressive. Entertainment was really good. The Vibe team worked hard to engage guests in a range of activities. We highly recommend this resort.

Rooms are really run down given the hotel is only 2 years old. Buildings are falling apart, looks like a motel rather than a 5 star hotel inside. Beach and grounds are well maintained. Most of the staff are very helpful, however the maintenance of the rooms are terrible. The hotel charges $300 US per person for PCR when at james bay resort charges $100, they also charge u $5 us per person per night for some sort of made up levy which is not mentioned anywhere else

Rooms are fine probably because they are less than a year old. Service is slow, restaurants were average at best, entertainment was barely adequate, beach is above average. Make sure you take towels the night before to be safe. Inform yourself about Diamond Club before you go.

Beautiful beach and pool area. Rooms were do so. Food was fine but nothing special except for the pastries in the coffee shop. They were great. Just found service levels to be a little lacking by some. No real spark to take pride in their work. Should have an adult's only section ad far too many crying kids on the beach. We would go back if had adults only.

Good relaxing vacation overall. Antigua airport is modern and efficient, lush greenery but not alot of flowers and locals are aloof but mostly polite (not gregarious like some islands). Weather was perfect and the sun is INTENSE! The resort has an odd long skinny layout but the footprint is compact and very walkable. The beach was lovely, a small crescent about 10 minutes walking end-to-end with soft golden sand, clear calm turquoise water and lots of fish. The room was comfortable and clean but not oversized and soundproofing could be better. No bathtub. Upgrading to the bay/water view was worth it to people watch from the balcony. Food was consistently good (not great) but fruit was disappointing and I missed not having a teppanyaki a la carte. BUT even though I enjoyed my stay, I wouldn’t go back because public washrooms in the beach and restaurant areas were broken and out of service every day in one or multiple areas. Simply unacceptable for what’s advertised as a 5-star resort (but really 4).

Overall it was very nice. We stayed at the Royalton in St.Lucia and Jamaica previous years and we liked them better than this one. While Antigua was very nice it wasn't at the same standard as the others. The room was not as nice, no big shower or Jacuzzi in the room like the other Royaltons but still nice. This was also the first time in 13 years of going to the Caribean for our anniversary that there was no acknowledgement of any kind. A bit of a disappointment as they did mention to us a couple times before the day that they were aware. The staff was very friendly and always said hello. Also missed not having the Japanese restaurant. The food was excellent but we were looking forward to a teppanyaki meal. Beach was beautiful and always had lounge chairs available. This is still a great resort but not quite to the standard of the others we've been to.

Pros: Renovated property, private beach, beach great for swimming, 30 mins from the airport. CONS: lots of bugs bec of the lagoon around the property, under staffed esp cleaning staff, lacking beach loungers even for diamond club.

We were very excited to travel to Antigua as we had never been here before. We chose the Royalton and were excited but concerned due to previous reviews. I would like to say I wonder who wrote those reviews. We were very pleased with everything from the moment we arrived. We were greeted warmly and checked in very efficiently. The grounds were lovely. Everything was very clean. The rooms were very well appointed and the view from our room was great. The staff was excellent. They took great care of us and assisted with anything we needed. The restaurants were also very good. We did not have to wait and we had great service at all of them right down to the buffet. There were plenty of chairs by the pool or on the beach. We did rent the cabana's for the week and it was so worth it. We were spoiled by the service of Sean, Joshua and the grill master Cecila. Would definitely recommend this resort you won't be disappointed.

The Royalton Antigua is a wonderful destination. The beach is beautiful, the restaurants are very good, the service is excellent. A word of advice: if you are booked in Diamond Club sit down with your butler and have a conversation of what your expectations are! If you do not have this conversation you will get nothing. With that said, we had a wonderful time here and the service from our butler was good.

The hotel, rooms, location and beach were great! The beach was clean and the water was absolutely beautiful. We travelled as a group of 20 for a 25 year reunion. Having visited 2 other Royalton properties in the past (St. Lucia and Cancun) with exceptional experiences we had high hopes for this new Royalton resort being the right choice for our gathering. Although the facilities were very nice, service and food were far below our experience at the other Royalton properties. The buffet was reliable and generally delicious. The ala carte restaurants were generally lack lustre. Steaks were generally tough and over cooked and service was spotty at best and wait times quite long. Surf and Turf at the sea food restaurant included 4 small shrimp and 3 little pieces of dried out beef on a skewer. On more than one occasion restaurants ran out of items and the beach bar ran out of certain alcohols, mixers and even beer! Several people in our group up-graded to Diamond Club and the general consensus was that "it was not worth it." The Diamond club areas can and were easily accessed by all guests and service in these areas was no better than the rest of the resort. Our first two days in the Diamond Club beach area were unfortunately very disappointing from a service perspective. Not once were we asked if we would like drinks, we only saw a staff member collecting empty cups once and were forced to go to the bar area to get our own beverages. This really isn't acceptable for an all inclusive "5 star" hotel and most certainly not acceptable for the Diamond Club area of the resort. It should be noted that there did not appear to be a shortage of employees on the property... it simply appeared that they were more interested in talking amongst themselves and looking at their phones rather than attending to guests. There certainly were a few star employees. One example was an excellent waitress at the sports bar who was doing everything in her power to make our 2 hour wait for finger foods such as chicken wings at lunch time pass. She was obviously frustrated with the kitchen staff letting her down when there were very few guests in the restaurant at the time. Unfortunately, we cannot in good conscience recommend this Royalton property at this time. Visit their St . Lucia property instead...it was a night and day experience!

The resort was beautiful! The grounds, rooms, pools etc were well kept, nice and clean. The food at the buffet was always good, but unfortunately it was just ok at the other restaurants. The biggest problem was the wait time at the restaurants. Seven of us went to the Score restaurant for lunch one day and I waited an hour and a half for a quesadilla, and others waited two hours for their wings. The overall service was mediocre, some staff were great but generally their was no desire to be accommodating. (compared to the other Royaltons we've been too.) We were with a large group, so that did make some things more challenging, but we still had a great time. I think in a couple of years this resort will be great.

Grounds were clean and well maintained. Our room didn’t get cleaned one day, even after letting the person at the desk know. There were plenty of staff but many didn’t do much. They were friendly but the level of service should have been higher. The food at the buffet was excellent but very poor food with very slow service at the a la Carte restaurants.

We upgraded to the diamond club and the butler service alone was worth it. Thanks to Tony, Samoy and special K for excellent customer service. They take care of any request you may have. Food was Excellent. Rooms were spotless, beds very comfortable. The entire resort is kept spotless. The ocean is Crystal clear and the beach has powder white sand. Nice size beach for walking and sea shell hunting. We had some excellent customer service but also some very poor customer service. As a newish resort it is obvious they are still weeding out the sub standard employees. We were asked for our feedback several times so they are working on fine tuning service.Don't let that deter you 5 star resort loved it.

Although our stay was the beginning of May and we expected things to not be completed as we were warned ahead of time, we didn't quite expect our stay to turn out the way that it did. We had many issues during our stay, and to this day they haven't been resolved. The resort definitely has potential, the staff was extraordinary and extremely polite. Communications at this resort are very poor, management needs some serious work on customer service skills. We made the most of our first Mother/daughter's trip even though the resort was FAR from 5* which we were expecting. The minor things that we were told about prior to travel that could be overlooked and accepted did not include the loud construction right outside of our room, an inaccessible patio due to construction dust and workers constantly starring, the view of the mountain which also included construction workers, johnny on the spots and all construction tools/equipment. brown water, no hydro, no maid service, 2-4 hour waits for dinner, bars not being re-stocked which led to limited drink service, beach umbrellas that weren't properly anchored in the sand which led to injuries on windy days to name a few. The resort definitely had it's perks and I am sure the longer they are open the more things will be perfected and it will be a beautiful 5*

With all of the negative reviews we were very hesitate to go to the Royalton Antigua. Thankfully we didn't listen to those individuals who were upset as we had a great time. As a new hotel they seem to be doing very well with how they are managing all of the growing pains. They were ready to listen to my feedback and I believe they want to get it all right. My biggest issue was a few members of there staff. We seemed to be a bother and were downright rude. Again, this is a handful of individuals but it does hurt the Royalton brand so hopefully they take care of it. The majority of the staff are amazing and our butlers were out of this world. Kanna and Khem made sure we had everything we could ever want. These two individuals are a huge asset to Royalton and made are vacation a treat. We felt the money we spent on Diamond Club was well worth it and enjoyed all of the perks that went along with it. If you have an open mind and can handle the odd hiccup book this place and enjoy the amazing amenities and incredible beach. I would go back next week if I could. Worst part of the trip was Sunwing changing are direct flight where we had to go to Montreal to pick up passengers first. It added about 2 and half hours to our trip. I hope to never fly Sunwing again in my life.

Neeed more people in the service area, lunch breakfast, dinner, trips were the worst ones I been to, around the island a disaster. Stuff friendly , beach amazing, hotel amazing. , kids friendly, amazing kids clubs and pools

Very new and being worked on has I write this! Beautiful beach and pools and very friendly staff . All new plantings and grass needs some time to mature but tastefully done . Restaurants were located close to rooms and on the beach dining. And over water bungalows will be spectacular