Check in was quick and easy (but we were the only ones at the time). Everyone who worked there did a great job, people were friendly. Kids loved Jelly's kid club, the water park and the lazy river. Bring your own tubes or wait in line for a bit. Kids are picky eaters most meals they were able to find something, if not we went to Mike's Cafe and they were able to get yogurt and sandwiches. First resort that I found the a la cartes bland and nothing to write home about. I did like that there were 3 you had to book a head if time and the rest you could just go to whenever, the cons of that were some restaurants were closed on certain days. Using the barcode they provide can help you plan meals accordingly thou. We much preferred the buffet to the a la cartes (this would not be typical for any hotel I've ever gone to). We were unable to go to the ocean because of the sea grass so that was a bummer. Would I go back to this hotel? Nothing draws me back or away to be honest. I probably wouldn't choose to go back just so I could go to other resorts, but nothing happened that wouldn't make me want to go back.

Had issue with the room assigned to us for the first 3 days of our trip and then finally got the room which was included in our package. Didn't like the attitude from front desk when I initially brought to their attention about the room. If you are beach lover this is not your resort. They have nice short lazy river and many pools. Food is Okay

There are people at the beginning stating their your concierge for the week, but they just try to get you to a time share and you never see them again. They book 1 restaurant, give you a coupon for 20min massage and a little bottle of alcohol so you go to this weird time share at the tower. That was not enjoyable and the pressure is a lot. We were not booked side by side rooms although requested. The resort is about 1 hour away from airport. The rooms smell a bit mouldy. The tiles are nice. I like the reusable cups at pools and beach, plus the waiter services. Lazy river was the best feature. The little splash pool for kids was fun. The weird pool dance off was too sexual and felt more like a strip club. The buffet had a lot of options but we got sick. Hit or miss with taste. Same with the private restaurants. The steakhouse didn't work on app. The cafe was nice, same with the burger shack. The beach is rocky, but i like wild beaches. No point in bringing snorkel gear. Good sunrises.

This hotel was great. Grounds are beautiful and clean. Stall was friendly. Great service around the pool. Unfortunately we couldn’t book a reservation for à la cartes the whole week we were there. Need to come up with a different plan for reservations. Our Air Canada rep was not very helpful and actually rude.

The resort was great grounds were well kept food was good staff was amazing My trip central advisor was no help We had issues with flight twice and on both occasions she offered 0 help and advised us to go to airport and ask for help there The most stressfull place to seek help I will Not be booking with "trip central" again l

We had a great stay at El Faro Resort in Punta Cana. The resort itself is beautiful, with well-kept grounds and a relaxing atmosphere that made it easy to unwind. The staff were very friendly and welcoming throughout our stay, which really added to the overall experience. The restaurants were very good overall. The buffet had a huge variety of food, so there was something for everyone — even picky eaters. Our favorite restaurant was the Italian restaurant, which had excellent meals. The Privilege breakfast was also very nice, with the option to enjoy the buffet or order directly from their menu. Mike’s Coffee was always busy, but it was definitely worth the wait. The coffee and treats there were a great way to start the day or take a quick break in the afternoon. The resort is fairly large, so the trolley service was great to have for getting around easily. We also had WiFi all over the resort, which was very convenient. The lazy river was a lot of fun and something we used often during our stay. Another highlight was feeding the fish in the lagoon — that was a really cool experience. The lagoon area itself was great because it was mostly sandy with very few rocks. One part of the beach was a bit rocky, but it was manageable if you had water shoes. The lagoon definitely made up for that. Nexus also offered a free visit to a local store, which was a nice extra and a good opportunity to pick up souvenirs. We chose not to take part in the timeshare presentation, and the staff were respectful and not pushy when we said no. One tip for visitors: don’t go on the second floor of the lighthouse. Overall, we had a very enjoyable stay and would recommend El Faro Resort to anyone visiting Punta Cana.

The resort was very clean and the guest services was particularly helpful. Buffet was great and we enjoyed the Italian, Steakhouse and Mexican restaurants. The beach was difficult to manage so I was unable to go to ocean. Bar staff were great.

A large resort with many areas to occupy your day. Many staff working throughout the day and night, cleaning the pool, tending the garden, cleaning public areas and beach. Entertainment was plentiful and spread out from family areas and adult only areas. We changed our room from rooftop to swim up adults only area. This worked out as we now had a swim up facing the sun, near the action of a pool and bar. If you want privacy and quiet choose room top. We also upgraded to privileged, $575 cdn pp. We didn't find it worth the price with other resorts at half that price. The provided butler did make our reservations for dinner, get us a dehumidifier , and wine and champagne. Our upgraded mini bar wasn't in place until day 4, which didn't matter as the excellent bar staff looked after us and our neighbors. The lighthouse restaurant, privileged only, was the gem of the resort, excellent food and service, top notch. A la carte restaurants were all good. The buffet was so so. ( We only went once and not impressed because the the light house was outstanding. The lazy river was nice, tubes provided, or bring your own. In room coffee was awful, no tea( hot water) available. The only good coffee was Mike coffee shop, a good variety of hot and cold drink with terrific friendly service. We did find that too many sales people trying to sell their chain program, a little annoying. Beach chairs and area was terrific, only drawback was the water was inaccessible to swim, of f which we knew. A cove usable to swim but was not owned by the resort and garbage washing up made it unappealing. 2 areas, family and adult , both terrific in there rite. We had a late departure flight, we left our luggage in the lobby lockup and enjoyed the facilities for the day. They booked us a shower located near the lobby before our departure. Thank you for Shannon and trip central for organizing our trip, worry free, nice transfers.

The resort exceeded my expectations. Our Jr suite was spacious, bed was super comfy, and bathroom had everything we needed. Grounds were impeccable and very scenic. Evenings at the strip were fun and entertaining. Shows were good and the restaurants were all great, including the buffet. Main beach was a bit rough but right next to it was a beautiful and calm bay/beach that’s still part of the resort. There aren’t any chairs there but if you just want to swim, it’s perfect. Bars served up amazing drinks - lots to choose from but our favourites were the caipirinhas and mojitos. Mike’s Cafe was also a special hangout for us where you can get specialty coffees, smoothies, juices and small treats throughout the day. Ocean el Faro is one of my favourite resorts in PC and we’ll definitely be returning.

This is the second time we go to Oean El Faro because we loved it so much the first time. It was still great the second time around. I love the staff, love the food and love how well maintained everything is. My family with 2 rambunctious babies was treated so well and never felt like a burden (even when my toddler was throwing tantrums). My daughter got a cold while we were there and the doctor was right on site to do a wellness check on her. Totally free! Will definitely go again!!!

Food at alacarts was excellent, buffet was pretty good but the service set up not really great. i like to be offered coffee, tea, water, juice when i sit down. i don't like to have to serve myself of flag somebody down. Pools, lazy river, water park all fantastic. Resort old but very well laid out. Beach too small and too rough. Bathrooms spaced out too far apart. Lots of walking to get to the facilities. Worst maid service we've ever had. Lots of restaurants. Loved Mikes coffee shop. Wont go back because of the beach and maid service

The food was amazing, the restaurants were above expectations... Mike's coffee shop was our favorite spot as we are coffee lovers. Staff was friendly and helpful and the beach was awesome even though we couldn't swim

Not at all impressed with this resort. Advertised as 5 star luxury, it was, at best 3 star. The resort is very dated and in a state of disrepair. The door to our room did not even close requiring multiple attempts by maintenance to remedy. The staff is very disinterested and inattentive. Food was mediocre and many of the à la carte restaurants weren’t even open and those that were open were impossible to book. Buffet was repetitive and bland. Very disappointing. Would have left on day 2 if it had been an option.

We just returned from a one week stay from Nov 17th, to Ocean el Faro in Dominican Republic. We were placed in building 2 (outer building), 3rd floor, facing the heavily treed area. There is an elevator. Room was very nice and quiet. It was also located very close to the restaurants and a short walk from the beach. For those with mobility restrictions, I can understand some complaints about distance between different areas however we (78 and 68 year old) did not find it a difficulty. Those in El Beso had a longer walk to many restaurants. If you have major mobility problems this could be a problem for you as the advertised trams usually take quite a long time to come by. The restaurants were good however the application they show you on arrival for making reservations to those restaurants requiring them is almost a scam. Not once in the time we were there could we get a reservation except at 5:30 or after 8:00. We did far better talking to staff and you are better advised to attend the desks outside the buffet each day by 8:00 AM to get in the spot of your choice. This excludes those in El Beso or Privilege class who have concierges to make reservations for them. Our favourite restaurants were Blue Moon (reservations not required but adults only) and the Steak House and the food in those two was a step above the others. The Italian restaurant made us feel rushed with dishes coming out before we finished the one we were on. The Japanese was good but the show was mediocre for what we have seen elsewhere. The buffet had great omelette stations in the morning and plenty of other options. Variety was sufficient for any taste during other meals. Food was generally warm, and might have been kept hotter, but not so cold that we were concerned. Pizza was great. There are some staff whom we encountered who went far above their job description and did their utmost to ensure we had a great time. Arielys at restaurant reception is amazing and always happy and pleasant. Eugenia also was very good. Alexander at the sports bar always made you feel welcome as a friend. Ricardo and Dainer at the steak house made our dinner there quite enjoyable. Yohan, the manager at the Japanese restaurant, overheard us saying how we had wanted to go there but could not get a reservation and found us a spot. Entertainment was fair although the Michael Jackson tribute is well worth going to. The lead did a very good moonwalk. We are not “pool types” so usually went down to the ocean where most times we could find a lounger. This was probably easier than usual due to the high amount of sargassum weed piled up on the beach. Some people still persevered and took a dip in the ocean in spite of RED Flags being visible. The lagoon you hear about to the left of the resort property is small, has a nice beach area with no shade or seating but a boom has been stretched across the inlet to hold back the weed or whatever else might be floating in. There are also lifeguards on watch on the resort beach but none at the lagoon. This bit of water is not suitable for snorkelling as it is too shallow and murky. If you are planning to bring funds for tipping, bring U.S. dollars in small denominations as we brought Dominican Pesos and had little luck trying to find change for smaller denominations. Overall, we had a great time and do not understand all the excessively poor ratings evidenced on review sites.

Typical DR resort. Average everything, good lazy river beach was below standard. Rooms decent, be prepared to walk a lot, we went in low season so easy to get beach / pool chairs. Didn’t get to try all the restaurant’s as many were closed due to low season. If you get a good deal worth going. Be wary of the time share people in the white. They are your best friend before the sales pitch and Rude after the 2 plus hr sales pitch they claim will only be 15 minutes.after you tell them you’re not interested.

Unfortunately, the beauty of this Hotel was ruined by the extremely unprofessional and unhelpful front desk staff. Very uninformative when being asked a direct question. I have never spent money on a 5 star before and this was a great disappointment.

We were at this resort a few years ago and thought it was fabulous hence we returned for a second stay. The buildings and rooms are very well maintained and in excellent condition. The entire resort is very clean! The staff everywhere were very helpful and friendly! Now for the negatives. The resort had a 32% occupancy so several things were downsized or closed. The Buffet Restaurant was closed every night for the entire week, so everyone had to eat at the A-La-Carte restaurants. This was a fiasco with very long lineups with frustrations. Most guests were annoyed and somewhat rude to staff but it is upper management who should be held responsible. After the long lines to be seated, once you get in half of the tables were empty! Access was based on low level staffing. Better decisions and smarter choices should have been made regarding restaurant closures. There were also rotating closures of other restaurants! So choices were limited! The evening entertainment was limited and low quality. There was mostly the same Spanish music every night, no variety! The Piano Bar was closed for most of he week. The Pianist only plays 2 nights per week as compared to 6 nights in previous years. There were 3 guys "one night" who were Tenor singers and they were excellent, but this was unannounced and held in the Piano Bar with about 20 people present. This should have been in the main Plaza for everyone to enjoy!! The 70's 80's show was enjoyable. Need better entertainment with some English variety for guests! The beach was terrible and no one could swim all week with a permanent red flag. We have never seen so much Sargassum anywhere!! Yes they cleaned it but the next day it was the same. The sand was uneven with truck wheels imprint. They should level the sand daily so at least guests and children are able to walk on it.. Need better decisions by management regarding reductions of advertised features. I would never return to this resort although we like the Oceans Resorts. We wanted to leave after 3 days! Have been to several Oceans resorts in recent years! Please make better decisions to return this resort to the fabulous place that it was a few years ago. It has regressed!! Need better management!!!

We traveled end of August 2025. Beach was unusable due to the immense amounts of seaweed. The food was good, and most people were nice, but it felt like we were getting pressured every time we left the room by people trying to get us to join "Privledge".

I had a wonderful vacation with my family. There are many activities for children. The room is spacious and bright. The food is excellent. Everything was always delicious and there was a variety of dishes. The resort area is large, there is room to walk around. The only thing is that we were unable to swim in the ocean because of the big waves and algae. But overall we enjoyed our vacation.

It was a quick getaway for my sister and I to just relax for three days. I chose this resort for the lazy river and it was everything I hoped it would be. They do run out of tubes at the resort though so we brought our own. It was so much fun with all the water features along the river and a swim up bar. My favourite water feature were the water cannons, little kids would spray us as we went by and my sister and I even took a turn spraying people with the cannons. There were also two huge swimming pools and each of them had their own swim up bars, we did not go in either pool but they were very nice. The beach was nice, lots of seaweed on the beach as it had been stormy when we were there so that's understandable. And it's the ocean so you get what mother nature gives you. The resort is not too large, easy to walk it and well laid out in a logical way. The nicest lobby I've seen in any resort as it was completely enclosed and air conditioned, made it lovely for our last day when waiting for our shuttle. We only ate at the grill beside the pool, hamburgers and hotdogs, it was just okay. All our meals were eaten at the buffet. I enjoyed the variety and thought everything was decent. I love that they have an adults only seating section at the buffet. The a la cartes, many of them are first come, first served, the three that we wanted to try were the ones that required a reservation and we had trouble and couldn't book any. The Japanese, Steakhouse and Italian all need a reservation. The booking app said they were always booked up, and even when I got through to the Japanese, it asked how many but would not let me put in two people, which is how many we were, it would only let me put in just one of us, so we skipped it. The rooms were comfortable, comfy bed, tv worked, always had hot water. Only issues with the room was how hard it was to open and close the balcony door, it took both my sister and I to open or close it, it was that stuck. And the AC in our room knew only two temperatures, freezing or off. It didn't matter if we set it for 18 or 28 degrees Celsius, it would stay locked at it's lowest setting so we had to frequently turn it off to unfreeze our toes. Highlights of our stay were definitely the lazy river, the ice cream stand, Mike's coffee shop with the fancy desserts and bowling (even though the balls were so warped, or the lane) but that made it super funny because everyone did terrible. We loved the arm bands at the resort, instead of the usual plastic bands, this one was a ribbon with a disk of plastic that was also your room key, handy. We would definitely visit again. Now for the few areas that need work, most of the staff speak no English, it is challenging trying to communicate with them, maybe getting a better app for restaurant booking, and the one that really bugged my sister and I...they ask that you don't flush any toilet paper in the toilet, they want is put in the garbage. That is a hot mess and unsanitary. Other than that...go and have a good time.

We've traveled to multiple AI resorts 2-3 times a year for over 20 years. I'm in my mid-40s, and I'm not that difficult. I know what I like and what to expect for the price paid. My fiancé and I traveled with our 10-year-old daughter for this trip. I always do a lot of searching and reading before booking a vacation so that I know what to expect from the chosen resort or hotel. This was my first time at an Ocean brand hotel, as I often travel with Iberostar Selection and Riu Palace brand hotels. I’ll make it easy for you: If you like the beach, this is probably not your resort. If you prefer a large pool area and THE AMAZING LAZY RIVER, this resort has a lot to offer. This may be your next destination. CHECK-IN: • Very fast and effective (with that in mind, I found that the front guest staff could be a little cheerful and have a warmer welcome if I compared it to another hotel). GUESS EXPERIENCE: • Awesome service, very attentive, and helped a lot with a few issues I had with booking restaurants. • They also assisted me with my fiancé's birthday that week with a cake from the pastry chef. • I felt that if I asked for something, they would do everything in their power to accommodate. OVERALL STAFF: • Excellent service everywhere. • Did not give more attention to people who tip or do not. (I gave 1$ a drink on average) • The restaurant staff was good and accommodating for different plate requests. • The bartenders were great, especially Ricardo & Domingo at the pool bar. (I’m the Bloody Caesar guy from last week ? ) and Joel and Juan at the sports bar. ROOMS: • Very large junior suite with a nice set-up of chairs on the balcony. • My view was very disappointing to me as I normally upgrade my view at the resort while checking. But the price was Ridiculous and no bargaining on the deal. Upgrade from Garden view to Pool view to Ocean. • Could use a refresh in the bathroom and shower area. (Don’t expect a 5* room here, yes, it has some corners with mold, but everything is functional) • As you will probably read from another review, the room is musty, which indicates moisture problems and poor air circulation. We asked for a dehumidifier that arrived the same night and fixed the problem for us (except that it leaked the last night). • The cleaning lady was prompt and effective but never changed our bed sheets for the 7-night stay. • Ask for more beer and water, and it was not a problem (6 bottles of water / 4 beers every day). *We tip the cleaning lady 5$ USD every day. We also tip the staff the replenish the fridge. RESTAURANTS: • The food was amazing if compared to other AI resorts at that price range. • All à la carte was all good, we preferred the Mexican, which needed no reservation. • A few issues at the Blue Lagoon (adult only) for my Fiancé b-day because they booked us there and have a 10-year-old with us. (but managed to accommodate us after a brief missed communication ) POOLS & LAZY RIVER: • A-M-A-Z-I-N-G. BEACH • Windy and rocky. You don’t go to this place for the beach. PROS : Excellent food. Drinks & Cocktails were good ( I was not privileged, but 200 x 1$ USD gets you a long way. I was drinking Don Julio and Crown Royal by day 3.) Service above average Large rooms (fits a family perfectly) Lazy River CONS: BEACH. Stuff gets stolen around the resort. be careful and don’t leave anything behind. Communication among staff could be better. Don’t bother emailing the resort before, as you won’t get any more perks upon arrival (sorry, Carlos C) All-around entertainment could be better. Would I return? YES, it all depends on the price. We received an outstanding deal for this one compared to what others paid, and we would return without hesitation at the price we paid. Thank you to everyone at the Ocean El Faro for an amazing week. We might see you again ?

The hotel was lovely. The staff was friendly and always willing to help if needed. The entertainment was great, never a dull moment. I would go back in a heartbeat. Thank you for a wonderful vacation!

We were there April 1st to the 8th/25. We had no complaints. Hotel was beautiful, good drinks, good food, good entertainment. I would definitely would return. The weather was perfect. Staff and people were great

Rooms were great and kept well. Resort is massive and lots of walking which we loved. Lazy River and kids pool looked good. We were on the el Beso side for adults and it was quiet. Reservations were easy to get if you woke up and used app at 8am each day which we did. Italian , Steak and Tappenaki were great. Mikes coffee shop was great but lobby bar equally great with lattes and espressos and no line up. Tennis academy was very good for private lessons.

Very flat and ease of walking to resort's attractions and emenities. Good mix of restaurants and wonderful food for the most part. Very likeable staff and pleasant to be around. Room was great. We were on the third floor with a nice big covered balcony. Our building had 84 units; with 2 sets of stairs and 2 elevators at opposite ends of the building. A good resort for all ages. A nice main lobby with a big main bar, seating areas and piano bar. The Air Transat rep was present and very helpful. We did not seek an adults only section or an upgraded room this time and were pleasantly surprised at our satisfaction. Lots to do for kids and pools and beach areas for everyone. Nice place and would recommend to anyone.

The resort was very clean, with beautiful pools and amenities. Lots of food options at the buffet and nice restaurants for dinner. The beach party was especially fun! We brought snorkel gear and saw lots of fish, sea urchins, and a stingray.

The lobby is absolutely gorgeous. The bar tenders there are knowledgeable. The rooms were spacious, clean, up to date. Absolutely loved the swinging hammock, though not all rooms came with them. Buffet had lots of good variety and mixed it up every night. Baked goods were awesome. No shortage of bacon. Though sometimes finding a clean table and cutlery was difficult if you didn't arrive within the first hour. The a la cartes were awesome. The beach front was rough but to the left is a calm natural lagoon. We stayed mostly at the lazy river. We brought our own tube and pump system. The bar tenders there were friendly and conversational. A drink menu would have been cool to have. Some annoying sellers who stayed close to the lobby were on us daily. Over all we would go back!

the hotel is very nice, it was our 3rd time at this resort. The 1st 2 times we had swim up rooms but we booked late and they did not have any available this time. we had a 1st floor pool view room that was okay but should have requested an upper floor with a balcony, but that is personal preference only. They do a good job at up keeping the place, always have workers in the grounds & cleaning the place.. In the lazy river we found that this time there was not enough tubes to float around, not sure if it was the time of year or that other people were just keeping them when not in the lazy river. Just a reminder to bring your own. Over all had a great time and would go back

The resort exceeded all expectations especially for small children. Our grandkids loved the water park and lazy river. The adults were very impressed with the cuisine and drink selection in the lobby bar. The staff were friendly and attentive. We would definitely recommend the resort!

Another great vacation at Ocean El Faro/El Beso. This was our second trip here and it was just as good if not better. The food was great and the drinks were equally as good. There is a great variety of restaurants, bars and pools to visit on the resort.I would definatley consider this resort if you are visiting the DR!

The hotel is almost clean, the attitude of the staff is very good, the hospitality is very good, the food is very repetitive and the variety of food is low, the drinks and cocktails are excellent, the water in the pool is not clean and the water is dark most of the days and there is a lot of hair inside, good Wi-Fi. The goods in the store inside the hotel were expensive, the restaurants inside the hotel were extremely poor, and the hotel programs were very poor. The handling of bowling reservation was very bad

The hotel is almost clean, the staff's attitude is very good, the hospitality is very good, the food was very repetitive, the drinks and cocktails are excellent, the pool water is not very clean, good Wi-Fi, the store items inside the hotel are expensive, the restaurants inside the hotel are extremely poor.

- Property is large so will not be good for travelers with limited mobility. - Beach is full of seaweed, and rocks in certain areas in the ocean. You won't know they're there until it's too late. - Food is acceptable, same thing everyday, no theme nights. Reservation for À la Carte restaurants is a challenge and can only be done the day of within a restricted time. No advance reservation can be done in one shot for the duration of your stay. Reserving through the app is a great idea, but why set time and other restrictions? Travelers are on vacation and shouldn't have to be stressed by these unnecessary limitations. - Service is extremely slow, borderline disrespectful with no smiles in sight. Calls for housekeeping or repairs to your room take the whole day after multiple calls to the front desk. The maid thinks the "Please Make Up Room" means "Please Do Not Disturb". If you're Asian, you're ignored. Remember, tips are earned and not owed. - The thermostat in our room didn't work, and the TV turned on by itself at high volume. We had to unplug the TV, and wait for hours to get someone to come and fix these. - Floaties can be pumped at the lazy river at no cost, but an Asian man was told there's a charge to pump a few of his children's floaties. NOT COOL!!

I personally would not go back or recommend this resort to my family or friends .The lack in customer service, miserable and unhelpful staff made the experience not so pleasant but regardless we still made the best of it. Beach was not nice ,noticed lots of garbage around but then again that’s the tourist leaving mess and the staff could only do so much. Beach chairs were all in very bad condition and dirty .Pool entertainment was very lively but the water was very mucky looking and is probably why I’ve read complaints of people coming home with hand, foot and mouth disease from this particular resort. Food was ok both a la cartes and buffet . Again it’s the service , so many servers walking but nothing happening and we had to constantly wave someone down to even get a glass of water and tipping does not change that. Rooms were ok but I wouldn’t recommend upgrading , they charge a lot and the rooms don’t look any different anyway. Their lobby was beautiful

Front desk does not share information, we arrived for check in at 3pm and asked when the buffet closes, we were pushed a QR code & told us to look up everything on the app. Buffet closed at 3:30pm. If they had told us we could have had an opportunity to eat after a long flight. My husband contacted guest service twice for a bday celebration (day of & next day), got nothing, no follow up & no apology. Bellboys had no clue which buses/vans came to pick up guests. On departure we called bellboys to pick up our luggage an hour before time to meet. When we showed up at requested time/spot to meet for pickup, we stated which airline/flight time we were with & were told to sit down and wait & that the bus was coming for us. 20 minutes later, we approached AirTransat representative to follow up as bellboys weren’t giving us any info. AirTransat staff told us the bus had left 10 minutes ago. The bellboys have a clipboard & checklist for aesthetic but it’s completely useless because how were they that unaware of their surroundings esp after we approached them multiple times in the 20 minute wait and they kept telling us to go sit down and wait. The bellboys eventually told us they’d call us a taxi for $70USD. Not sure if this was a scam or inside job where they’d call one of their friends for an overpriced taxi for the cut of the money but the way they were so dismissive of their mistake & unapologetic shows how little they value their guests. The AirTransat representative was able to call a van which came in about 15 minutes and we did not have to pay extra for it. We had no idea of the theatre showtimes or what performances were being played, again because it wasnt communicated & the onus to navigate the QR code, ask for information that isn’t delivered & try to figure things on our own falls on the guests. We felt harassed by staff who kept running after us asking if we’re interested in a “welcome gift” even after denying it, they did not stop pressuring us or following us as we walked in the resort. Overall the hotel is clean, compact and nicely kept. Buffet staff/room cleaning service staff were very nice however our experience with front desk, guest service, bell boys & the “welcome gift” pushers made this an unfavourable experience. I would recommend AGAINST this hotel.

Pretty much loved everything about this resort, all the restaurants were very good. We didn't enjoy the buffett but that was us. Plenty of pools to choose from. Staff all very friendly. If you're a beach walker this wasn't for you, it was all full of rocks you couldn't really get to the ocean if you manged to no where to walk full of rocks. If you're taking kids on this resort it's awesome for them Plenty for them to do.

This hotel was beautiful. The workers above reproach. Service was impeccable. The pools, especially the lazy river, were great. Although the hotel beach was very rocky and, in my opinion, not somewhere safe to swim, the public lagoon attached/beside the resort beach more than made up for it. Stayed on the El Beso side....food was great. never made it to Sakura (the Japanese restaurant), and was not impressed with the Italian restaurant, but Blue Moon, El Peso, El Marchado..the burger place beside the lazy river and Mike coffee house....all amazing. My overall for my stay is 8 out of 10 (and only because we lost AC halfway through the week and the room was hot)

We visited march 27 -April 3rd and this was amazing holiday the resort is well kept the food is amazing entertainment is great so much to do only down side is the beach is not the greatest very rocky and not suitable for my 9 year old I will for sure be back to this resort ❤️

The layout of the hotel is great, beach is rocky, rooms are decent, food decent, not great, 1-2h wait to get food at a la carte restaurants. Food is not a la carte quality. Serious staff shortage, line ups for everything at the buffet due to this, staff unhappy about tips, constantly waiting for more....

Modern, very well designed resort. Grandiose lobby, followed by promenade, surrounded with restaurants, shops and entertainment area. Spacious rooms well equipped with all necessary furniture. Surrounding gardens very well maintained.. Beach was not up to our expectations, rocky, it was windy at time we were there, Atlantic ocean can be wavy and not cozy for swimming. There is a small Laguna nearby where swimming is safe and easy, however this is not in the sight of hotel, therefore not maintained. Side of Dominican that faces Caribbean see likely has better beaches and calmer see for swimming. We visited Saona island, it took about 8 hrs. driving and boating back and forth to spend about 4 hrs. on island (not the best organization of the trip), however it was worth, the island is beautiful. Service at excellent level and very friendly in all areas (restaurants, rooms, etc,), Entertainment group puts a lot of effort to keep us well entertained. Their English is much better than our Spanish. It took about 7 hours flight from my country, and about 1hr. drive from airport to this hotel.

Erik was very friendly helpful and pleasant to talk to the bar people were very gracious the restaurants were clean with a great variety to sample the Japanese and steak were the best.The spa was great for the massage and scrubThefrontdesk was helpful when we got locked out of our rooms Ìt was a great relaxing holiday Thanks All

The grounds were great, the beach rocky and secluded and the entertainment ok. However the biggest issue we had was diarrhea. We had constant runs to the bathroom. We witnessed staff cleaning cups with water alone, no soap. Would not recommend it to others.

We visited the resort Dec. 15-22/23 and we had a wonderful time and we would go back in a heart beat, the pools and lazy river were very clean and the water temp was just right. the grounds, public washrooms were also very clean, great job. the food and service at the buffet was outstanding and also the a la carte restaurant, so good. i cant say anything wrong with the resort and we will return our next trip.

This resort was beautiful, clean and well maintained. The food was absolutely delicious. The staff were attentive and friendly. We loved the pools and entertainment crew. The bowling alley was so much fun. I would suggest more pool tables please. The casino is unnecessary in my opinion. I loved the a la carte dinners.

We stayed 7 days at the Ocean EL Faro which is a great resort. I don't consider this hotel to be a 5 star, 4 stars for sure. Our stay was enjoyable, comfortable and very relaxing. At first I thought the resort was going to be huge, but its not. We stayed in building 9 and to get to the lobby it was a 5-8 minute walk. Our favorite spot was Mike's coffee, every morning we had a nice latte, the staff are very hard working but sometimes its very slow. Usually, they have one, sometimes two people making coffees and you can imagine it can get busy. The food was tasty at the buffet, there's always something for everyone, there's a variety of different items that you can have for breakfast, lunch and dinner. We aren't picky eaters. The a la carte restaurants are great, we did all of them except for Blue Moon.....didn't want to wear pants. I think our favorite was the SteakHouse, Margarita and Sakura. At times it was difficult to make reservations, as we wanted an early dinner and they book up fast. You have to be on right at 8am and be quick about it booking your dinner. The app worked great the whole time we were there except for one dinner......I wasn't able to bring the menu up when ordering so they provided a paper menu, a few minutes later it was working again. We stayed by the pool most days, as the kids enjoyed it. The beach is nice but the waves were big the whole week, its also very rocky, great for exploring with the kids and finding fossils. They ended up brings some fossils home. If you have a family, this a great safe place to visit.

Although this is a beautiful resort and well taken care of, we found that it was mostly meant for people with small children and people that wanted to pay to be privileged. We felt if we ask questions we were bothering them the only staff that seem to want to help the male staff. They were very pleasant and never said no to anything that was asked the cleaning staff was also very helpful and made sure you had everything you needed.. Food was OK. Nobody would serve, but it definitely could have been better. It was the same thing all the time and always make sure to get the food from the back because the chaos that went on in the buffet with children running around and even adults grabbing food, taste testing and putting it back on the plates Was disgusting !!!!! We observe this many times through our weekday had to have food removed many times because of it and this is what we mean when we say it was chaos people pushing people, shoving nobody had manners Overall, I would not return with me and my husband, but if I was to bring my grandson along, this would be the resort for him. Everyone makes their own judgements on a resort. This one is definitely a resort.

This resort is beautiful and clean. Room was amazing with large bathroom, kingsize bed & sitting area with sofa, chair, coffee table & desk. No room clock or facecloths. The food was OK. Getting reservations for the a la carte restaurants was a nightmare! The H10 app wasn't working so had to line up at 7:15 a.m. (along with dozens of other guests) to make same day reservations! No welcome drink or cool cloth upon arrival & only one reception desk employee to check in our busload. Had to beg a bellboy to take us to our room. First time at this resort & it was midnight! He dropped us off in front of the building & just pointed us to the building. Hubby's wristband/room door access didn't work. Had to get a card for him. No email sent to us to advise of the transfer pick up time for departure. Didn't see a Sunwing/Nexus rep the entire time we were there. Due to these many small details and the shier size of the resort we would not be returning to this hotel.

The resort is very nice with lots of entertainment. We really liked the silent disco event in the main lobby. Bowling was fun and pool activities were good. The lazy river was fun. BUT booking restaurants was a pain. You have to get up at 6:30 to be in line before 7 then wait in line TIL 8 to make a reservation and if you are not in the first ten to twenty good luck getting a time before 9pm. It appears the privilege and El Beso adults only sections get to book ahead of the normal guests, even for the restaurants that are listed as no reservations required. It kinda makes you feel second class. The resort is big. Some rooms are a 15 minute walk to the lobby. Food in the restaurants was pretty good but the buffet was hit or miss. Pools were good, The beach had weeds and is rough.

First time we stayed at Ocean El Faro was Jan 2020 and noted several concerns in a review. Well we just got back from resort last night after a week with other family members.. I can say they really have made considerable improvements.. Had a swim out room family side again and noticed daily attention to cleaning pool vs no cleaning before. (there was dust clouds when you walked in pool 2020), Main common pool had lots of chairs and many umbrellas , walk around bar service. Beach set up with lots of chairs and thatched palapas. For softer sand to vs some stoney area, the unused property to the left is better. This is an example of attitude and attention given by most of the staff we encountered this trip. There was a difference in service levels between Family side and Adult side of the main Buffet and the family side staff were quick to serve coffee and refills etc and were very friendly, not so much on adult side. It seemed the quality of food in the buffet was a bit low this trip...maybe grocery store inflation ? All the other restaurants, bars etc were very good to excellent. Food as described on menu was delivered cooked just right, in timely manner, drinks provided and quick for refills. Staff very friendly.. we see they seem to enjoy their job. Room was cleaned daily bed change mid week, asked for extra towels first day and they kept that up daily. (however my daughter had to ask several time) Good friendly service fairly consistent all around the resort. HIGH Score for Steak and Italian and Sekura. I may be remembering wrong but, there was a beach side restaurant we used on first visit but all three near the beach are restricted to El Besso or Privileged. We inquired at all 3 and told no for us. Only beach area food is BBQ Burgers and Hot dogs for lunch (precooked and siting around) Ocean Blue and Sand opens their Villa Marina for lunch for everyone (stayed there last year) Fairly consistent shuttle from lighthouse to lobby and stops anywhere in between with a double cart. Really like the new wrist band / key card. Happy to recommend Ocean El Faro to anyone who asks.

For a new hotel it’s definitely showing wear already, mostly from poor design. For example, the width of the shower door didn’t account for the depth of the tiles so tiles have been omitted and water is just soaking into the edge creating mold and wear. Whoever thought designing a sink with joints in the sink that need caulk should be fired from designing. Water leaks when sink is filled. The look of the hotel is gorgeous. It has a very midcentury modern design. The waterpark is located in a great central location unlike other resorts. Staff were all awesome. Food was great. You could always find something. Never got a reservation at the al la carte’s that required one. App never worked & didn’t want to line up at 7am to reserve outside the buffet. Coffee shop never had anything more than black coffee and smoothies. Only had mint for mojitos the last half of our trip. Route 66 was disappointing-nothing like a typical diner menu. Vacation Club (white shirts upon arrival) were always hounding people. Beach was nice but the lagoon to the west was even better for swimming.

The hotel was ok lots of room but found that our clothes were always damp feeling, Food was ok wasn’t very hot and not much for kids to eat for lunch or supper!! Pool was nice beach was not nice at all!!

The service at this resort was terrible…. Rooms were barely cleaned… Mini bar and coffee not stocked… When requesting more beer in the mini bar (only allotted 2 per day) told I had to pay for it some all inclusive that is… I was walked in on in my room twice after the mini bar was stocked and the room cleaned so not necessary for anyone to be entering my room. Bar service was very slow everywhere and orders forgotten numerous times.

Hotel is nice, food not what I expected. Canadians…no bacon for breakfast! Only a handful of staff enjoy their job. As the the rest, service is horrible. Poor management I would say. Staff turn their backs towards a line up of customers and they chit chat, their conversations are more important than your presence.

Hotel was beautifully kept. Staff not so friendly gift shop overpriced. Food was good desserts amazing Mikes coffee shop is fantastic, the Italian ala carte horrible. All other restaurants were great. You need to wake up early to book tese for the al a cartes

Walking in the hotel on the first day and seeing the lobby was beautiful however, everything from that point onwards was terrible. The rooms smell musky and mouldy, the sheets felt dirty and the bathroom did not have face cloths. I had to change room when I got there because the room smell really bad and I was traveling with my 3 years old. I also travelled with my dad and 3 days into the trip, I had to take my dad to the doctor because he could not breathe in the room which cost my brother and I $430 US after which as soon as he was out of the room, he immediately started breathing better. My brother looked at the air filter that is supposed to be white and it was black. The food was terrible, if you are not traveling privilege, please don’t go there. This is the worst experience I have had in all my vacations over the years. I have requested to talk with a manager 3 days before leaving and I was not able to because he was not available. One morning I woke up and my entire body was swollen ( my skin get swollen and itchy when exposed to dirt). The room feel damped all the time, your money and clothes feel damped and if the bed. I will not ask anyone to travel to this hotel ever

I'll start by thanking the people who helped us through out the vacation Nicky the receptionist who gave us the best swim up Teresa the housekeeper and here friend who took over Luis the tram driver who was amazing .Then i would like to thank all the bar staff at the swim up bar by the lazy river . All the staff from ground keepers servers pool cleaners you are amazing helpful friendly and not at all nasty like some of the reviews have said .The room was amazing best swim up we've had the video reviews are 100% accurate however the patio door was really hard to open and shut it is very heavy even the house keepers had trouble so resident animals two cockroaches both taken care of very efficiently and quickly by the staff a crab(Ernie)and a family of Gecko's. The pools are great food not so much if your a foodie you'll hate it however it is good for everyone else , themes at the buffet sometimes hit and miss best restaurant blue moon worst dolce vita best vibe Sakura and the steakhouse is good too .Wifi is good no problems with or the hotel app which makes it easy to book restaurants and see menu's programs etc ok shop expensive aren't they all gym didn't go or spa again too expensive for us casino is it? tiny bowling great fun bars good mike's coffee bar great no problems getting served entertainment good not great but they all work their butts off to make it a good evening no the cons beach not great to much seaweed and very rocky plus the sellers drive you nuts now the big no no the Premium guys they will not take no for an answer and when you say no at the end of the pitch they get real nasty!!! so if they come up to you just tell them to f off they understand that . ! will finish on a positive we had a great ten days and would come back in a heartbeat

Sadly my experience at Ocean El Faro did not meet my expectations. The service is slow. I received the wrong room type on arrival and had to wait until Monday evening for a room to be available. I had an terrible experience at Route 66. I ordered a burger and fries noticed my burger was under cooked and found a worm larva wiggling on my finger. I thought I was going to vomit. My App was not working for the first 2 days so I was unable to book a reservation at the restaurant. Upon arrival no one mentioned that everything is done using a QR Code scanner. It was so frustrating, I spoke with 6 different people trying to get my issue resolved, however they did not know how to help me. I finally threatened to file a complaint and that is when the customer service rep took action to help me get my issues resolved. Once my issues were addressed the remainder of my stay was OK. The resort is beautiful. however the service is slow and the process of booking reservations needs to be improved

This hotel has a lot of improvement still to do. The Hotel is nice but the rooms smelled like Mold and the food is horrible. The night Entertainment was horrible and needs improvement. I would not recommend this hotel to anyone.

We thoroughly enjoyed our time at Ocean El Faro. We did most of the restaurants and found all to be excellent! Mike's coffee was a gem as well! Bowling alley was so much fun. Good time was had at the lazy river, pools, water park and ocean. Our room was plenty big enough for the four of us. We took in a few shows and did an excursion. The grounds were well manicured. The staff overall where very kind, hardworking and helpful.

Spent a week at this resort and had an amazing experience. We were told the resort was 98% capacity but there were still enough chairs at the pools/beach for everyone. The service was top notch and the entertainment team is excellent. Can’t say enough good things about them. Highly recommend!

Where do I start. Well this was our first time in the Dominican and definitely our last. Ocean El Faro is a big resort and very clean and nice place. The thing that gives it a bad reputation is the staff. We got there on the bus and tour guide gave us the nicest welcome. As soon as we got to the hotel the staff was just rude and stuck up like they were better than us. This was shocking because we have travelled all over the world and have never been treated like this by hotel staff and on top of this we were tipping daily and generously which made me more pissed off because we did not have to tip but we did it out of the kindness of our hearts. Mostly every employee we interacted with could not understand nor speak English making it very hard to order drinks or food. The waitresses at the buffet would give my wife attitude just for asking for a cup of coffee at breakfast or even for dinner asking for a drink. This kind of behavior was very un called for especially the amount of money we paid for this trip. The snack bar was just disgusting as all they served every single day was hotdogs and hamburgers on stale bread. The food was not the best. We got to the buffet when they just opened and the some of the food was already cold. The breakfast buffet was ok but still some cold food. The restaurants that needs reservations are a huge rip off due to if you don't pick the privilege package its very hard or impossible to get a reservation due to you can only book from 8am whiles the privilege package, they could book anytime which is why all the spots gets booked. This is very unfair because people paid big money to stay at this hotel and could not get a reservation at a restaurant to get a decent meal. The biggest Con at this hotel is the gift shop. This is beyond highway robbery. Due to Air Canada losing one of our bags I had to purchase some things for my son and myself and one small swim shorts for my 6 year old son cost $45 US dollars, one toothbrush $8 US dollars and for the lazy river you have to buy your own tube at the gift shop which is the biggest Con and they sell from $45-$100 US dollars. Just the biggest money making Con I have ever seen. Another scam is when you arrive at the hotel there are staff in white shirts trying to get you to join a premium travel club which we did fall for and paid $2650 US to join with an upgraded wrist band and promises like mini bar stocked up with premium drinks and concierge service to book restaurant reservations and when we paid and all was done non of it never happened, so we decided before the 24 hours to cancel and the manager in charge of that division was a very rude woman and tried yelling at us saying that we got the upgrades in which we had proof and showed her we did not. The saddest part this trip was for my sons 7 year old birthday June 24th 2023 and they promised us a small cake and that never happened. If I had known they were this horrible especially to a kid celebrating his birthday at Ocean El Faro I would have just paid for it but they offered us this when we joined the Premium Travel club. I must say This was by far the worst resort we have ever been too and will not visit Dominican Republic ever again. My advise to whoever views this review, watch out for these Con artist and prepare to get terrible service and mediocre food for the price it costs for this place. This was just a waste of money and very much regret going there.

Good hotel and food options if you can get a reservation. Restaurants are hard to book and can be frustrating to arrange as it takes alot of negotiation and waiting in lines to get a reservation or waiting in line for first come first served. I would say don't waste your valuable vacation time doing this but the buffet gets repetitive and a change of restaurants is appreciated. The only option you should consider here or any h10 ocean chain resorts is their privilege class. If you came for an all inclusive with no stress, then don't book a non-privilege vacation and feel like a second class citizen being denied restaurant bookings and what they think is top tier liquor.

rooms were nice, all public areas were good and clean. the food was good. never went hungry. didn't spend anytime on the beach but the pool and staff were amazing! the shows were a little late but good. there was always something to do and the lazy river was amazing!

It was a fun and big resort for family. Restaurant reservations are brutal (line up at 5 to get a spot in line to eat 2 hours later), buffet was okay. Pools were awesome, beach is awful but if you go off the resort to the left, the lagoon is beautiful. Entertainment was great, beach party was amazing. There is a baseball field just off the resort in front, bring some baseball gloves for the kids playing there and watch them play! Very talented. The people at the resort made it so much better. Very friendly

We just came back April 22, 2023. The lobby is gigantic. Beautifully designed, rooms clean, food ok ( tasty but not many options). Washrooms clean and everywhere. Staff don't seem happy, service very slow. I believe they're understaffed. To reserve a restaurant, you need to line up to book same day which meant we were only able to book 2 restaurants out of 5 I think. To improve that, we need to be able to book via app, front desk, or pre book in advance for another day.

The resort is nice, pools are awesome but the beach is less than desirable. The service seemed way understaffed for a resort of that size. You have to wake up at 430am to get in line to make a reservation at sulfurs their Japanese restaurant to maybe get a seat when they come at 7am. All the other restaurants you have to start lining up at 5pm for when they open at 6pm to hopefully get a table just to show up at your reserved time to find every restaurant half empty “due to them supposedly only being able to seat at 50% capacity” their bartenders are very slow and do not like to acknowledge children. The resort could be so much better if they staffed it appropriately for its size. I do not feel this being a 5* resort but maybe a 2*

The hotel was clean, pools were clean. The lazy river was fun. The water park looks great for kids. I think they are having staffing issues. The restaurants(except buffets)were only half filled so getting in wasn't fun. I guess they changed their reservation process. There is no online booking. Had to stand in line early. Sometimes still only ate at 730pm or later. Ala Cartes open at 6pm. Seaweed is a problem and the beach has rocks on the shoreline. Nature is beautiful but if you like to swim at the beach that might be a problem. Overall it was still a good trip.

The hotel is beautiful and the staff is super friendly. The rooms were very clean and the staff always left us extra bottles of water, pop and beer when requested. The food was pretty decent. My 11 year old son struggled but he is picky. But he never went hungry. We really enjoyed the Italian restaurant, Steakhouse and Japanese a la carte's. The pool bar staff was so fun and friendly and made whatever you requested. We had a great vacation!!! If you spend the majority of your time in the pool, request building 2, it is a perfect spot and close to the buffet, sports bars and entertainment. The beach is not great, but there is a nice lagoon right off to the side that was stunning!

Grounds were very well maintained, room was nice, drinks were good, food average. Loved the lazy river. Was very surprised how busy the resort was and how many kids, the “quiet” preferred pool was full of kids playing, throwing balls etc could not relax in pool. Beach area was nice view but beach not walkable or able to swim in ocean. Service was slow. Having privilege was well worth having a butler to take care of dinner bookings and any other issues you may have had, also privilege restaurant at beach was much better service and great view of beach.

Everything was awesome , not so happy with Sun-wing guite a delay coming back , never knew when we was and what time we would get a update? They was 19 in our group . First time at this Resort! People was so friendly, the rooms was so clean and the grounds were so nice.

From the minter got there the service, people’s attitude were red flags to us. Be aware of the imitation cigars (not what they say they are) and jewelry that they claim is worth hundreds of US $$. Service to get our bags to the room over 1 hour. Restaurants hit and miss. Your food might be cooked?? Get up at 5 am to reserve your pool chairs and then again line up at 7 am to reserve the Sukura restaurant if you want to eat there before you leave.

Like most reviews beautiful hotel clean but complete lack of chairs by pool and beach nobody likes getting up in the middle of the night to reserve chairs and restaurant booking with app is completely ridiculous must be done at 7 am no relaxation for holidays will not go back

Thus resort is amazing. Grounds are beautiful, staff is wonderful and food for the most part was good. Steakhouse needs a little attention...portions were way too small. The app for booking restaurants is horrible; it needs updating in the worst way. No one should have to wake at 6am in order to line up to reserve a table for dinner while on vacation. Someone should take all towels off the loungers at night in order to give all a chance to get a lounger. Entertainment staff were absolutely amazing particularly Johan! Miguel the bell boy was also amazing. Overall, once we got our proper rooms (3 out of 4 were wrong) it was a fantastic vacation. More washrooms are needed by the pools!

This hotel was very clean. Always taking care of the grounds and the public area. Our rooms were huge and the maid service was good. The food was a bit cold at the buffet. It was hard to book at the restaurants, but the food was excellent. Improvement could be made at the snack bars by the pools, the food was left outside in the heat and not covered. It is a huge resort and their could be more shuttles. The front desk could be more efficient ,we arrived late late at night, 1:30 and they told us on our own to find our room, we were told go straight out the front door if you hit the water you have gone too far. Nice! Our luggage was delivered an hour and half later. Beware when booking trips,we booked through our Air Transat Rep at the hotel, the Catalina Island tour was the worst excursion ever. Do not recommend..... At this resort they were always trying to sell you time shares .(People in white shirts).

We booked privilege and well worth the money. The resort is clean, party pool is entertaining, staff is very friendly and helpful. Loved our roof top room. The only complaint is that it is very windy. I’m not a beach person but I do like to walk the beach. Went down a couple of times and felt like we were getting pelted by the sand blowing. Other then that it was a lovely resort.

The hotel had a lot to do. The beach was very wavy and had some rocks BUT there was a cove just north of the property that was sandy and had gentle waves. The lighthouse had breathtaking views of the area.

Everything was clean and beautiful. Staff were great and grounds were amazing. The gym was small but perfect for what you want to do on vacation. You could always find something you really enjoyed at the buffet and the restaurants were great too. No complaints

This hotel is very large lots of walking. The shuttle buses far and few between so dont wait for one then they dont show up. Then there is maid service well 3 days no maid service no towels no garbage emptied no fridge fill up with water. Now trying to get a ala cart restaurant was impossible you had to book online at 7am by 702 everything was booked figure that one out or they only had 1 seat left. Stayed in the adult section the restaurant there was the same food for lunch and dinner. The beach was a disappointment rocky and weedy couldn't find a empty chair at 8am. The drinks were watered down. I would not recommend this hotel go somewhere else.

The resort is clean and well laid out. Everything is central in 1 area. The trolly system is a great addition to get from one end of the property to the other. Washrooms were clean, but could use more frequent attention during busy times. As most days they were short on supplies. The a la carte system could use some tweaking, it's not convenient to be up at 7am to book the day of and either not getting in or having to wait until 9:30 for dinner. The bar and restaurant staff along with the reception staff and housekeeping staff were amazing! Bowling on site and the Lazy River were great features for all to enjoy. The water park was centrally located, although we didn't have kids. The rooms are clean and tended to daily. The security on site was our biggest complaint - they have us an uneasy feeling, since they don't speak when looking to see what your doing early in the morning. We noticed 1 security in the evening hiding things in the bushes - which he was hiding from other staff. And another that we addressed when we spotted him watching guests in their room from behind the bushes. All that said, I would return. Your vacation is what you make of it. Just be aware of your surroundings- as you would anywhere you stay.

Ocean el Faro is fairly large resort catering to families. Lots of nice pools , water park and lazy river. Grounds are well maintained. All restaurants have nice outdoor patios which was important to us during Covid. However nobody wears masks any more and I didn’t see anybody sanitizing anything. The beach is definitely not a Bavaro Beach however it was nice especially part on the side of El Besso , adults only part of the hotel. Food was average but lots of restaurants and snack bar. Beach loungers need to be replaced, most of them tired and old even in the privilege section. Privilege lounge basically doesn’t exists…nothing special. Butler service very good, good way to communicate with all parts of the hotel. Overall service was fine, beach concierge in the privilege section very good. Hotel has a beautiful Lobby and Piano Bar for evening drinks and some music. Rooms are nice and spacious.

The booking service was great along the way until the end of the trip. Tripcentral sent us emails with information about airport parking, entering and leaving the destination country, etc. We feel we were taken good care of. Strongly recommend it. The resort is amazing too. It's big and beautiful. The food is great and the service is excellent. The only small drawback is that the beach has some rocks. People should go to the small cove beside the resort for swimming in the sea, which was what we enjoyed during the stay. Overall, our trip was a very good relaxing experience.

Ocean el faro was not close to a 4.5 star resort. Food was below average and the restaurants resold below average buffet food. Room and common areas had lots of damage. Beach was very rocky and had some garbage around. Very few pool chairs and even fewer umbrellas. All taken all the time. Whole place felt cheap. Very overpriced!!!

Hotel located 1 hour away from the Punta Cana Airport. Grounds are well maintained with lush greenery. Hotel lobby is the most impressive space on the resort. While rooms are nicely decorated, on closer inspection they are a bit tired (chipped tiles, missing grout, caulking in sink worn off) considering how old the resort is. Daily housekeeping was not thorough as I’ve seen at other resorts (e.g. floors not swept well). Food at the Privilege lounge was best, found the buffet lacked variety and a la carte restaurants were mediocre (slow service, food not much better than the buffet). Privilege area beach service was great though the area is not in a prime stretch of beach on the property and seaweed is not raked/hauled away from it as is it on the remainder of the property. Overall we visited for sun and sand and had a pleasant time, would consider the stay to be a value pick. 3.5 stars

This resort deserves a 5 plus rating. We have been to a lot of resorts in Dominican Mexico Cuba Jamaica but we keep coming back here at ocean el faro it is our 4th time and won’t be our last. Grounds are well lit and clean. The lazy river is so much fun and exciting and all the pools are beautiful and well maintained. The beach is a bit rocky but still good. The rooms are very clean big and well decorated. The beds are super comfy. As far as food goes the buffet is amazing and so are the à la carte our best was Japanese and Italian. The staff are amazing and very helpful

The overall experience was good! We are a family of 2 adults and 3 kids (one of them is 7month old). The hotel amenities are just good for families with kids (Waterpark, lazy river, playground, kids club, all areas are equipped for strollers, high chairs). My kids loved lazy river and great number of pools, I also liked Waterpark as I was mostly there with an infant. The beach area is good, but it's always stormy at Punta Cana, so it was dangerous to swim in the ocean(red flag almost all of the time). Food was OK, but sometimes they run out of some meals and don't replenish (even if it was still 1 h before breakfast ends up). Also they often run out of dry beach towels at the pool changing stations. This happened twice to us. We were trying to get dry towels in early afternoon and they said they don't have any. Ala carte restaurants are good (we visited sacura (Japanese), Dolce vita (Italian) and Margarita ( Mexican ). Shows are average. I would still recommend this hotel. It's good.

Overall, it’s not a luxury hotel but for it’s price, it’s good value. Service was good and many members went above and beyond. Beach was often inaccessible because seaweed was built up to a very high level blocking access. They only used tractors to move it once in a while but would more often leave it untouched OR just have a few workers use small buckets to move it. If this issue was at least addressed to some degree, the resort value would go way up.

The Ocean el Faro is a beautiful, modern 5 star resort. We absolutely loved everything about it! The restaurants, pools, rooms, grounds, lazy river and the entertainment crew were outstanding!!! We will definitely come back

Hotel was good, staff weren’t friendly some of the waitresses in the food court were so depressed I couldn’t enjoy food, even I always tip them they didn’t give smile. The beach was terrible. The room was good the furniture was broken.

We were there as a group of 8 & I personally don't have any complaints. We had the swim out rooms & they were fantastic, highly recommended. Service by all staff was very good & accommodating. All of the restraunts & spa/ gym, store are on the main strip as soon as you come out of the beautiful lobby area. You don't have to go searching for any of the restaurants or services, it's all right there. Beach not the greatest, but we went over to the lagoon area much more private & sandy in the water. Horses on the beach over there too. All in all very nice resort & I would go back.

Very nice hotel but this only good about this place. Food is terrible, service is terrible. Have experienced rudeness at the beach barcause letters on bracelet wear off , towel person gave us look.. like what is it that we want from her? , then food is always cold ,quality of meat terrible,stakes is very oily.beach is very rocky. Wouldn't recommend this place to anyone

Really beautiful all around. Spectacular room, lobby, restaurants, beach, activities, and amenities. Waterpark for kids was NOT a disappointment. There is a soliciting/selling ruse going on there regarding their “privilege club” that put a downer in our stay when approached but thats the only negative aspect. The ladies that ran the kids club went above and beyond for the kids. The shows at night were a pretty big production and were EVERY night! Esolran took care of our room and and provided exceptional service daily. Lazy river was the best part. It had a bar, was so much fun and lots of shade while you're in there so can go even when the sun is at its strongest.

The resort itself is nice. The service was not that great nor was the buffet food. The A La Carte's were great except for Route 66. I don't know if it was from Covid or lack of guests over the past few years but the servers were not very friendly. We had Privilege and only saw and heard from our Butler, Carlos, twice. He was to book all our dinners but we ended up doing it. Pool side bar service only came around once in the morning. Beach is nice but very short. Our privilege room with the swim up was stunning.

The people are always willing to help, they’re friendly. The resort is kept so clean and the landscaping is beautiful. Didn’t like how the reservations were handled for the a-la-Cart. Unless you were booking at 6:00 am, you could not get in.

The rooms were hugh and very comfortable. There were lots to choose from for food. One draw back is the resort does not not accept reservations for the a la cart restaurants. Therefore you end up standing in line waiting for a table to open up for your dinner instead of relaxing with a beverage until your dinner time. Dealing with the staff at the front desk was not a great experience.

We brought our 4 year old daughter to the Ocean El Faro and she loved the water park and lazy river. It was great to see actual lifeguards making the rounds, especially around the water park. The staff was enforcing COVID protocols well (gloves for buffet, masks at the outside bar/inside buildings). Beach doesn't have anything to slow down the waves so we couldn't swim there but the sand is nice and there are ample chairs and Bali beds. We went with the Privilege room and we glad we did. The room was kept very clean and more fresh towels than I would have requested. Minibar with beer, spirits, pineapple juice and nuts was restocked daily too. We left a note for more water and the guy kept us well hydrated for sure! The room service was great (flank steak delivered to the room you could easily cut with a butter knife and risotto that was excellent too!) but we really liked the Privilege restaurant. Ate there every day for breakfast, did lunch and dinner once as well and it was great. My daughter is picky so a couple of times we asked for something different (nothing crazy) and they always brought us what we asked for. All the food we had was really good and the restaurants for dinner were good experiences for sure. You book your reservation on your phone, which is pretty neat. Having reliable wifi throughout the resort was a welcome surprise too. Like they say they do and I was like "ok sure buddy" but yes, they did. The resort is "long" so the walk from the beach to the lobby takes a few minutes. They do have shuttles going around but people I spoke to just used their legs, as I did. We would happily come back again!

We visited the resort from Nov 19 - 26th. The resort was one of the best ones we have stayed at. The food was good and always had plenty to eat. Rooms and grounds were kept clean. Staff was amazing. Swim up bars are closed due to Covid but the entertainers do a great job of keeping things fun. We will be back to vacation at this resort.

The resort itself was nice. The staff was pleasant, and my room was nice with no complaints. Resort sales staff were very pushy, the same with the vendors on the resort. The food was decent, not amazing, not horrible. The PCR covid exit testing was a nightmare for those who did not bring a RT Lamp kit. There was a 2+ hour wait just to book your test, and then a 2+ hour wait to have the test preformed. Some had to go back they day they were leaving because they did not receive their test results. The beach is awful. There are rocky sections where you can't even enter the water. the water is very rough, and everyone said it's because it's hurricane season. No it's a naturally rough beach. There is a rock breakwater the resort added to calm the waves, but it stirs up the sand. The sand is dirty with plastic and other garbage left by beach goers. If you are going because of the beach don't go. If you are a pool person, it's very lovely.

What great vacation I had at Ocean El Faro Punta Cana one of the best 👌!!!Resort is new and very clean !!!!Staff did very great job making sure we have great time!!!!Food is very good There is 6 restaurant to go and buffet and coffe place omg and much more !!!!!!4 big pools and lazy river swings and beach with bar on it omg I can go on and on !!!!! There is SPA we went fir facial and it was the best one ever!!!! MY BEST VOCATION EVER LOVE OCEAN EL FARO ❤

Everything is so beautiful and so nice. Very Very clean resort, and very friendly people. I can't wait to go back. Room is nice,large clean. Food is amazing, people is so friendly and helpful. I'm talking to my all friends about this resort how nice is.

We recently returned from a fabulous week at Ocean El Faro. I travelled with five family members. Check in was simple. The lobby is massive with amazing decorating. The resort is gorgeous. The grounds are well maintained. The rooms are spacious, modern and clean. The pools are kept at a very comfortable temperature and the resort is very family friendly. All staff are polite and friendly. The resort follows Covid guidelines. Any inside activity requires guests to wear masks. Hand hygiene is required prior to going into restaurant facilities. All staff wear masks. The buffet requires patrons to wash their hands and don a glove. The facility to have the required Covid PCR test is located at the hotel for convenience. I was hesitant to travel but after going to Ocean El Faro I would feel comfortable to travel there again.