The staff at the Haven were amazing. The facilities were top notch and the food was excellent. There was no shortage of offers for help or beverages and we were overwhelmed with the friendliness of the wait staff and bar workers. We would not hesitate to go back again. The swim up room was wicked and catered just like pool side. Five star review from us. Thanks to all at the resort.

We enjoyed our stay.the staff is so friendly and do more than expected. There is food for every taste.rooms are spacious and bedding is changed daily. If there is a problem, they attend to it right away.

We had a wonderful time at the Haven Riviera Cancun! The facilities were excellent, and the service was great! It's the first resort that my husband said we should come back to... While the beach had lots of seaweed, this is to be expected at a resort in this area. There were lots of spaces for loungers, and we never had trouble finding somewhere to sit around the pools.

This was a beautiful resort! Our stay was peaceful and relaxing. This is definitely not a party type atmosphere, we went to rest and recharge. Beautiful grounds and extremely clean and well kept. The pools were very nice with ample chairs and towels. The food was very good but we would have enjoyed better lunch and breakfast options. Staff were exceptionally helpful and kind. The only disappointment was the beach and seaweed. Unfortunately we were not able to swim in the ocean.

The hotel is luxurious. My husband and went in 2022 and returned in 2025. Hands down the best resort for New Year’s celebration. Only draw back is that the serenity club gets overbooked and the private areas for club members is not exclusive so there were never any chairs to sit on by the pool.

The grounds were amazing, our maid went out of her way to insure all of our needs were met each and every day. The food I would say was better than other all inclusive that we have been too before. Our butler Adrian was nice but needs more coaching and needs to be informed about all details especially about aircanada transportation because he didn’t know anything. He tried but he didn’t know how we were going to get back to the airport but my husband went to the Conceige desk and the information was there. The only negative thing we noticed after we got home was that all our belongings smelled very damp and musty. The room was very damp maybe because we had a swim out room. This would not stop us from going back here again. Wonderful facility.

Everything was top rate with this hotel. The food, the staff, the cleanliness were all above expectations The pools were awesome and servers ready to offer a drink were plentiful and attentive. The staff truly appeared happy and seemed to enjoy working at this resort.

Where do I start, the staff were amazing, Pat who drove the golf cart to pick us and made sure we got back to our rooms on the nights or days he worked. Ricardo who kept the beverages coming, how kind and a fine gentleman. Caesar who kept our power on, after their hairdryers blew fuses. The restaurants were amazing, staff and food to die for especially the Mediterranean restaurant. The pool bar and hamburger hut was great. Entertainment was typical resort, but did enjoy what I saw. The cleaning staff, room service were very friendly. Can’t find any negatives. Thank you again and we will be returning.

the location is not the best, service was good and people are nice. problem was in July, seaweed takes over the beach so you cannot swim in the sea. One restaurant has dress code of shirt, leather shoes.

The food and drinks were very generous portions, great selection. The food was delicious. The service was excellent. The pools are very large and beautiful. The beach is beautiful but it has a lot of sea weed.

The location of this resort is very convenient-just 15 minute ride from the airport and it is south of the hotel zone. This area makes it easy to walk along way on the beach. The lobby area is lovely and the check in experience went smoothly. Our flight had been delayed so the only dining option was room service which was fine. Overall food at the resort was good. The buffet at breakfast and lunch had several tasty options. We enjoyed the sloped entry at the “chill” pool and service at the pool was efficient. Based on several past travel experiences at 5 star resorts we would not have expected to find blood stained sheets, tile falling off the walls, previously used toiletries in our room (it was toothpaste), stained and broken chairs around the pool, broken and rotting railing and stairs heading down to the beach. I believe this resort is approximately 8 years old but it is showing a lack of ongoing maintenance. We looked past the deficiencies and enjoyed a few days in the sun.

The staff at this resort are wonderful and a very special thank you to Moises at the circular pool for being so kind and friendly and cheerful every day! The entertainment was also excellent with a very professional show and dinner at the dinner theatre and also a great burlesque show in Moons cabaret. The beach is nice and great for walking. The resort itself is just OK and doesn’t feel very welcoming. There is construction next door which will wake you up early if you are in building 2. They don’t seem to make an effort not to use these rooms unless needed and wait until you complain to move you even when there are quiet rooms unoccupied. The rooms are showing their wear and the towels are getting ragged. They do have beautiful balconies with spa tubs though which are very nice. The food is OK but disappointing at times and not always hot. This has not been one of our favourite resorts so unfortunately we would not return or recommend it to our friends.

Resort was overall superb and highly recommended. Food was excellent with a lot of variety and was well-prepared. Serving staff were always accommodating and attentive. Only criticism of food was to make sure that the excellent soups (and morning oatmeal) are served hot, not warm. The coffee shop was excellent and friendly and had lots of tasty treats throughout the day. Sometimes it would have been nice to have a coffee right after lunch with the delicious desserts at the buffet, (nice finish to a great lunch). The service overall was excellent, professional, accommodating, warm and friendly. Our room attendant was wonderful, efficient and made lots of little extra touches to make our stay and room special. The only suggestion for the room is to try and get rid of the musty smell. When we got home, all of our clothes and luggage smelled musty. The pools and beach were wonderful. The beach was cleaned of the ocean grasses daily. The beach attendant for drinks was great. The gardens and grounds of the resort were impeccably manicured and maintained. It was wonderful to walk about the resort which was so clean and beautiful! Our butler was wonderful and helpful. The spa was very nice too. Special shout out to the 2 performing sisters and all of the Mexican dancers and singers, and to the musicians who all gave us great afternoon and nightly entertainment. Thank you for a wonderful vacation!!

The food choices were a great variety. Food was fresh, portion sizes were excellent and meal service was impeccable. App was easy to use to book reservations for dinners. Ocean front room was beautiful and spacious. Cleaning staff cleaned the room every day. Grounds were beautiful. Friendly staff, wonderful butler service with the Serenity Club upgrade. Lots of activities to choose from or you could simply sit at the pool all day and relax.

This resort is absolutely beautiful and the facilities are always so clean. But the food here was the highlight of the trip as every restaurant served delicious and high quality food. The only criticism I would give is I wish they did more day activities by the pool as most days it was just mainly the DJ playing music. The shows they had every night made up for it, super entertaining! Overall, we enjoyed our stay and we would definitely go back in the future.

It was the best vacation we’ve ever had. Everything was perfect the pool, the food the drinks and the service was immaculate. Highly recommend to others. Best resort I’ve ever been to. Cannot wait to go back again. Rooms were so clean, best room service! Thank you Jenn for helping us!

People were awesome just one detail someone came to visit me for the ni that I paid the night pass and went for dinner. Now they asked her to leave at 2 am in the middle of nowhere. I had to leave with her since this lady was a very good friend of mine. One thing to mention if you guys sell night passes make it as people can leave at a reasonable time for instance 6 or 7 am specially in the middle of nowhere since this place it’s like 30 mins away from Cancun downtown. Don’t wake people up at 1 am and asked them to leave . Other than that the service and place look decent decent food. I don’t drink alcohol so I cannot review about the drinks. Thanks for asking me to leave at 2 am.

The perfect couples getaway! We had a four day stay at Haven Cancun Riveria and it was just what we needed to relax and recharge. We enjoyed using the gym, the yoga classes and spent lots of time at the quiet pool. We also had fun at the "party pool"! It's a beautiful, modern and clean resort. The staff work really hard to keep the grounds immaculate and to meet your needs. The circus style show was fantastic! The food was great at the buffet, Olios restaurant and we really appreciated the cafe and the food avaliable near the round pool. The beach was the only downside, as it is not well kept. Obviously the seaweed issue is out of their control and we knew that when choosing this resort, however more care is definitely needed at the beach. The sand could be groomed and garbage on the beach could be picked up. Overall, this low key resort is perfect for couples looking to escape!

Haven Riviera Cancun is a beautiful resort located just 15 minutes from Cancun airport. Rooms are spacious, clean with large balconies, we had an ocean view which was great. The patio furniture could be a little more comfortable but it was fine. The restaurants are all good we enjoyed the Italian and steak house the most the lobster upgrade was expensive but very good. There are three pool areas with lots of seating, plus the beach area so finding seating was never a problem. Lots of bars no waiting excellent service, our butler Jonathon was great. There was nightly entertainment which was your basic resort shows a couple were pretty good. We did the chocolate and tequila tasting which was worth the price, there are lots of activities for those that are interested. Really enjoyed the entire trip including the golf, this is a really nice resort if you are not looking for pristine beaches this area has the seaweed problem the resort does their best to control it. The serenity club upgrade did offer some good features like the private lounge and restaurant as well as the pool and beach area. Overall This is a great resort I would highly recommend we had no issues the entire trip Thanks O’Neil from Trip Central for a.ways being there when we need you.

The hotel and grounds are beautiful. A very clean modern looking hotel. The staff are extremely friendly and helpful. Customer service is outstanding .The Flavours Market Buffett is excellent with a wide selection of food for any meal. Various pools to suit your needs. Beach had seaweed in water on some days.

Upon arrival(230pm) to the resort we got checked in immediately. We did over hear some other guests having to wait until 3pm for check in. Bell services walked us up to our suite in bldg 3. Elevator was not working but we got to use the staff elevator. Room was ultra spacious, clean and we made use of the hot tub the few nights we were there. There is Bluetooth in the washrooms for those that get ready with music. Quiet pool was not crowded, there were even spots available early afternoon. You could faintly hear the dj at the main pool. Beach was okay. Sand is nice. There is drinks service on the beach. Water was only murky with sand. No Seaweed. Food was pretty good. Buffet is not the top choice but alacarte made up for it. Drinks were not consistent. I always asked for doubles poolside but really got tipsy when I got a double at the buffet. Our airport shuttle arrived at 6:50 am and when we left for the lobby at 6:30 am we were super surprised that there were ZERO lights to guide us to the lobby. Basically got there by moonlight. scary because A. Animals B. There were a lot of glass panels missing on the inclined walkway with, at least 20ft drop. Overall, I would recommend and I would go back on a deal. Service staff were very nice throughout.

Had a wonderful very relaxing week, excellent resort, very friendly happy staff. I will definitely recommend this outstanding resort. Wonderful facilities, A la carte was superb, We enjoyed the coffee shop, room service, pools, DJ, Moon cabaret, shows and Beautiful over all .

What can I say about the resort, simply amazing. Staff was very helpful, friendly and polite, overall staff was fabulous. Food, hotel, staff, rooms, coffee shop, again simply amazing. We had a wonderful time. I'll definitely go back and 💯 Recommend to our family and friends.

Pool was Ok, but DJ noise was sometimes TOO LOUD. Rooms were nice, food for the most part was very good in all of the restaurants. The resort is 25 minutes from Cancun airport. Resort is only about 5 years old and the grounds are well maintained. Entertainment was good. We had the serenity package which included a butler, who was able to provide and get reservations for us in all of the restaurants. We did find in unusual that the breakfast buffet did not include fresh juices, there were all boxed juices? We only used the buffet five times during a 12 day stay and I found that the buffet for the most part was ok.

Excellent customer service everywhere in the resort, nice and modern rooms, cleaning service was perfect. Food was good but can be better, the variety of food in buffet can be increased. The round pool was the best pool we ever had in any resorts before. Overall experience was perfect.

We cannot say enough about how great this resort was. Everything from the grounds, the rooms, restaurants, main areas were exceptionally well kept and gorgeous. I usually don’t prefer to stay at all inclusives because I get a bit bored of the food, drinks. This resort was top notch, most of the time it felt like dining with craft cocktails. The nightly entertainment included trapeze acts and incredible talent you would actually PAY money to go see. The staff was so friendly and helpful, going out of their way at every turn to try and make our stay even better in any way. Popsicles on the beach, upgrades at dinner. It was an exceptional time. I can’t say enough good things. Yes there is a seaweed problem in Mexico, this is not their fault. They work day and night to maintain what is in their control. Book a stay here, you will not regret it.

Food is much lower quality and variety compared to other resorts in Mexico. Actually lower level resorts have been better than this resort. Beautiful grounds, good pools. Quiet resort. This resort is middle of the pack for us and it was the second most pricey resort we’ve done.

Finally getting a chance to review the resort...in a nutshell, we loved it and are already planning a return for November through our TA. We booked through tripcentral.ca and we always use Wendy VanZandwyk. She has been to many resorts but had not visited Haven, going only on reviews she had received. Having been Secrets regulars, and both we went to had closed, we were willing to give it a try. Travelled April 3rd-12th, as coming from Canada, you usually lose 1 day on each end for travel, so we had 7 full days. Close to airport, which is essential for me. Construction is happening right now so it took a bit longer on the Monday morning to get to the resort but coming back, it took no time at all. Through our TA, we had all the transfers taken care of so a simple walk out the sliding doors, past everyone and found the Air Transat rep to be directed to our driver. We did Serenity Club (SC) and had our own check in area right inside the door where we were greeted with beverages and snacks, and where we met our amazing butler Carlos! (I can only comment on SC options so sorry to non SC vacationers if I don't answer your questions) Our room wasn't ready so we changed into appropriate clothing and headed to the SC Lounge for a beverage and sandwich while we waited. Carlos made things happen and we were in our room within an hour. We were in building 7, 1 of the 2 newer buildings that just opened in November 2022. Had requested a King but had 2 Queen, which was fine. We had a swim out that faced the beach, Jacuzzi Pool and Tahini. Room was very nice, spacious and clean. No Bluetooth Speaker in bathroom as others have commented on; maybe they didn't include in the new expansion? There is construction right behind building 7, not a problem at all! Safe inside the closet, lots of storage space, loved that the door didn't have a crack under it so geckos and spiders couldn't crawl under!! Butler box is amazing for dirty dishes, getting room service and passing on items as you're leaving to other guests. Ate lunch at buffet, was quite good and lots of choices. Slept rest of day as we had been up for 36 hours and ordered room service and it was very good too! I ordered the mushroom quesadilla and asked for chicken to be added. Brought drinks from SC Lounge. SC Pool is amazing! Loungers with umbrellas, loungers in shallow water on a shelf in the pool, cabanas which are free! Proximity to the beach where they have loungers, umbrellas and thatched cabanas as well. Servers will bring you drinks here too, as well as to your swim up at your room. If you're a beach person, you will be greatly disappointed with the amount of sargassum that is on the shore, and in the water. Each day there is a tractor that goes up and down the beach but honestly, I didn't really see any big difference when they did this. Pool swim up bar is amazing but be wary of the 2 steps leading from the bar heading into the pool! Bring floaties! They don't provide like other resorts do but we were left 2 from someone leaving and we left them for others to enjoy. Water is warm! Pool is heated and as mentioned, there is also a smaller pool with jets on the 2 edges, also loungers and umbrellas. All loungers have towels on them, if there are personal items, they are taken, if not, yours to grab. Antonio took amazing care of us each and every day, and will do anything you need, from cleaning your glasses, to inflating your floaties and anything else. Tip your pool concierge! Food was generally good, some better than others. Anyone looking for Michelin quality meals will not thoroughly enjoy the restaurants here but we found that the majority of the choices we made were good, and we consider ourselves to be junior foodies. It's all in what you choose and what you enjoy. We enjoyed Satsu (a la carte), Tahini and Olios the best and maybe just choose the wrong items at Vora Mar and Agua Bendita as we weren't happy after those meals. The Hibachi was fun to do 1 night! My husband went for breakfast everyday at the buffet and sat with Cesar (we did Vistas the 1st morning but he loved the omelette station at the buffet) as I'm not a breakfast person. Lunch we tried the BBQ at Vora Mar for tacos and we did Mistral twice. Most days, we grabbed sandwiches and fresh fruit from SC Lounge. To order room service alcohol cost money....when we arrived, we were offered 2 bottles of alcohol for our room. As we're not hard alcohol drinkers, we declined and when I said I was a wine drinker, my wonderful butler Carlos made sure that a bottle was delivered to my room when I needed one. Also, I'd stop into SC Lounge and fill a glass with wine or champagne and take it back to my room, or Grand Marnier from Limes as a night cap. Staff was outstanding.....from our butler Carlos to Pool Concierge Antonio to Eli, Angie, Angel, Antonio, Josue at the SC Pool and Cesar at Flavours for taking such great care of my husband each morning. A huge difference in the service that we received at the Sandals in Barbados. All the staff in the restaurants were friendly and very accommodating to requests. A couple of tips...... * Ask your butler if they have PayPal It saves you some extra cash for tipping and pays in pesos, most butlers have them. *Start your day off at the pool by tipping the staff a lump sum and if you feel you had more drinks, tip again after lunch. Saves you carrying cash into the pool. *If you don't like any of the contents of the mini bar, take it out and let your butler know. Gives you room for treats you want to bring to the room and you can stock up on what you do like. *Do the free hydrotherapy circuit and spend the additional $19USD!! The different rooms are interesting although we hated the cold plunge!! *Tip well, all of the staff work so hard to make your vacation relaxing and enjoyable and they take pride on getting to know you and your preferences. As Canadians, we took celery salt with us and had traditional Caesars poolside every morning, with properly rimmed glasses! *Someone wrote on here that if you're not coming from the US and need to convert money, pesos are best as they staff loses money in the conversion process from USD to pesos...good to know as we have always brought USD. *Be sure to bring your own sunscreen, lip balm, after sun lotion etc as it is very expensive at the gift store!! Also pay attention to the dress codes....Olios and Tahini in particular if you're SC. We saw some people turned away but also some let in with less than required dress code. Bottom line, we loved this resort and will go back without hesitation. I found the SC upgrade was worth it for the butler, who can really make things happen, the extra restaurant options, the SC Lounge and exclusive pool areas, complete with very clean bathrooms. We like relaxed, quiet and chill and that was definitely the vibe at the SC Pool. There was music playing but it wasn't thumping loud and very appropriate. Long pool has all the party feels and a DJ a few times throughout the week if that's what you're looking for! He and I didn't try any of the other pools, although the round pool also looked quite nice. We did not use our swim out at all, due to the proximity of our room (7005) to the SC Pool so next time we will book a higher level room, with an outdoor tub! My husband has bad knees so he can't do a lot of stairs and in our past experience, places that say they have elevators, always seem to have issues with them when we're there! Not here which expands our options. I would give this resort 4.5 stars, as there is always room for improvement wherever you go! Looking forward to heading back and meeting lots more great people and hoping Dawn and Janelle can meet up with us again, maybe with their husbands!!

Nice resort. Very clean. Staff was helpful. Only thing that was bad is that the floors in the rooms are extremely slippery, talked to two people that fell in the bathrooms. Our week went by quickly. They could start the evening shows at 8pm for the over 50 crowd

This resort was first class from the moment we arrived. It was quiet and peaceful, never feeling crowded. We were able to go to both the beach and the pool at anytime of a day and get a lounge/cabana. The staff were wonderful. We would highly recommend this resort for anyone looking for a quiet relaxing vacation. However there was always lots available if you are looking for things to do.

Everything about this resort was wonderful! Stunning views, beautiful pools, beautiful rooms with very comfortable beds. But the best part were the staff members. Every single person we encountered provided amazing customer service and wanted to ensure we had a fabulous stay. I wouldn’t have changed a thing. I’ve been to a number of AIs and this one met and surpassed all of my expectations for a special get away with girlfriends. Thank you Haven!

We had a great experience at Haven. We had a partial ocean view swim out suite and the room was beautiful. Our swim out pool was warm and at Haven swimming is 24 hours a day. The food options were good. We had no bad meals. Only one restaurant required reservations through the front lobby concierge and we were able to get reservations for two nights. The house Merlot was good. The first night we had the a different house wine we didn’t enjoy but the next night our waiter suggested the red. The buffet was good for breakfast and lunch. The salad bar, pick your fish fresh grill and warm focaccia bread with select oils was my staple for the week. We used room service once for lunch and it was fast. The room service cabinets in the room will now be a must have for me. Alcohol was brand name (top shelf if you are Serenity ) but ask for your brand or you will get well drinks. When you order a drink on the rocks I suggest saying no water. Our tequila on the rocks came as tequila and water with ice as did our after dinner diserrono so specify on the rocks no water. We hung out at the round and beautiful quiet pool during the day and loved it. There was a busier more party lake activity pool but our goal was straight up relaxing. Beach was nice sand - like all of hotels of that area there is seaweed. We did see several people swimming. We used the beach for walking only. The resort itself is beautiful and very easily walkable. We are hoping to return.

Staff were excellent. Pool and grounds were lovely. Food was good. Swim up pool was very nice. Any bottles of wine ordered from room service were outragously expensive (so we did'nt order any). Junior suite room was smaller than most regular rooms we've stayed in (in Mexico) and a bit dated. Had a very nice stay but woud choose other resorts before this one.

FIRST OUR ROOM WAS AS DESCRIBED. GREAT VIEW. OUR FIRST DISAPOINTMENT WAS THAT THE PROMISED SELECTION OF FRESH TROPICAL FRUITS AND BOTTLE OF MEZCAL WAS NOT IN THE ROOM AS DESCRIBED. THE GROUNDS WERE VERY WELL TAKEN CARE OF. EVERYONE (EXCEPT ONE FRONT DESK LADY) WAS VERY FRIENDLY AND HELPFUL. SERVERS IN THE BARS AND RESTAURANTS WERE VERY GOOD. POOLS WERE NOT HEATED AS DESCRIBED. ONLY THE MIDDLE POOL WAS HEATED AT ALL AND NOT MUCH REALLY. WE HAD A GREAT VIEW OF THE SWIM OUT ROOMS AND COULD SEE NO ONE WAS USING THAT FEATURE - VERY COLD! OUR ROOM WAS WELL TAKEN CARE OF EXCEPT THEY DID NOT REPLACE ALL THE FACECLOTHS AND TOWELS EACH TIME. FOOD WAS PRETTY MUCH WHAT WE HAVE EXPERIENCED IN MEXICO - TOUGH STEAKS ETC. BUT THE STAFF WAS GREAT. OUR ELEVATOR DID NOT WORK FOR 3 DAYS.

The hotel, public area, rooms, swimming pool, pool bar and room service were excellent. since the rooms are far from the restaurant and other public places they need to have a golf cart to take people who have difficulties walking like in other resorts. we didn't have any difficulties but I saw others that had a problem walking. The food, except the Mexican cuisine the rest was awful.

Absolutely zero complaints about this resort! The food was great,staff was great loved the pools being open 24 hours a day. The only place I saw where there could be some improvement is in their cocktails and if you are a beach person this is not the spot in Mexico to go but no fault of the resort. I would 100% recommend this resort….. can’t wait to go back!

We opted for serenity club which made this trip extra special - we have been one other time and stayed in a junior suite. The room was spacious and well appointed and the ocean front view was epic. We can't express enough how absolutely AMAZING the service was. This staff goes above and beyond in royal treatment. Our butler was hands down one of the best we have ever encountered and just a wonderful human being who went above and beyond at every turn. The grounds were well kept. The food was great, especially Olio. The activities were fun and well organized - we were there during Halloween and Dia De Muertos and it was really nice to see the expression of celebration. The evening entertainment was a little lack luster ( that is only because we have seen much better ) but the entertainers gave it their all and we appreciated every moment. Drinks were great. Bars were great. We LOVED this trip - even better than the first time and that was hard to beat.

This resort was amazing! The food had a variety of amazing selections each day. The pool, hotel room and grounds were clean and spectacular. I would recommend this resort to anyone who wants to experience a relaxing oasis ! 10/10

This is so far the best resort I have ever stayed. Food is decent and customers services are the best. Front desk personnel, Stego is very friendly and super helpful when I try to get to Isla Mujeres by my own instead of joining a tour. I will definitely give it another visit if I have a chance to visit Cancun again.

Resort was great, staff were excellent super friendly, only thing we had a swim out in the circular part and trip central advertised it as ocean view, we had zero ocean view, as the big round pool was in front also large greenery directly in front of our swim out 10' high, so not even a glimpse of ocean view that we had paid extra for. Restaurants were excellent, bars had top premium liquors just had to ask for them. Resort is very relaxing and not overcrowded at all. Beach sand was so soft, no shells or rocks, only thing it was fairly windy there and the ocean was always yellow or red flagged, lots of seaweed also washes up on shore, doesn't look great but perfectly fine. Rooms were like a the Delano in Las Vegas, tons of room very clean and marble floors and huge bathroom, tons of drawers and closest space. Great place to stay...

We enjoyed every moment of our time at Haven Resort. The staff were friendly, and very helpful. The swim up pool room was beautiful, and the ocean was lovely. We would recommend this resort to anyone wanting to have a relaxing get away.

What an amazing week at this wonderful Adult only resort !! Our hats go to the staff, especially Marilu, our pool server, who has exceptional and amazing customer service towards us throughout the week. Our time at the pool was relaxing, refreshing and pampered by our kind and friendly server, Marilu. We also appreciated all the kindness from our gracious hostess, Laura at the Flavours and Vora Mar Restaurants. Our funny and respectful servers, Andres and Rudy were exceptionally attentive to our needs during dinner at the Flavours Restaurant, which made us feel quite special. We want to thank all the staff for their great customer service! We enjoyed the fine food in all the restaurants and the friendly bartenders. We highly recommend the couples massage with the hydrotherapy baths. We have been in other spas but this experience was over the top and the best we have ever experienced ! We felt very safe on the resort and felt special all week. Our luxurious big room with a full fridge and pull down service and outside whirlpool on our balcony, really made you feel welcomed and special. We truly appreciated and enjoyed the nightly entertainment at the Moons, exceptional talent !! We will highly recommend this resort, the Rio Secreto excursion and the Luxury Catamaran to Isla Mujeres !! A special thanks to our agent, Kevin for suggesting this great resort ! THANK YOU HAVEN !

From the minute we entered the resort grounds we were blown away, and it only got better from there! When we booked we didn’t know the resort was only about 6 months old. It was pristine, immaculate, and all top notch state of the art. The room was absolutely luxurious and gorgeous... blue tooth everything, stunning decor, design and detail, and the most comfortable bed we’ve ever slept in! The swim up room if definitely the way to go... have us the ability to have complete personal time, or join the quiet or main pool for more high octane fun if we decided that’s what we wanted. The restaurants were remarkable, with the Mediterranean being the absolute best! The only one we weren’t overly impressed with was the Asian Fusion... needs some work. Overall this resort is a 12 star out of 10... we’re already planning our next trip back next year! Highly recommend!!

We stayed at Haven for a week recently and we would definitely go back!! The rooms were huge, beautiful, modern and super clean! The entire resort was spotless, well maintained with beautiful gardens. Both pools were big and not over crowded and usually finding a chair wasn’t a problem. The staff at the restaurants and pool were excellent! The food in all of the restaurants was very good and always a great selection at the buffet. I would recommend this resort and I don’t think anyone would be disappointed, it’s super relaxing!!

The rooms & grounds were fabulous! Buffet needs to be larger. Piano bar would be a great addition. Room service perfect! Marilu & Ernesto at pool bar were super. And Augusto, David, & Oscar at Limes were fabulous! As a 5 star resort, the champagne & spirits need to be upgraded. Beach was beautiful!

The whole properly is immaculate and beautiful from the furnishings throughout to the landscaping. The staff are attentive and the serenity club will have you feeling like queens and kings. All meals were very good to amazingly good. The quiet pool plays relaxing music while the more active pool will have you dancing in the water. Last day here for us and already planning our return.

From the minute you enter the lobby of this hotel, you can feel the luxury! Our check in was the best experience I have have ever had (and we are seasoned travelers!) The hotel is relatively new, so the decor, and the fixtures are outstanding. The lobby area houses an amazing Specialty Coffee Shop, a well stocked Gift Shop, Reception, Private area for Serenity guests. A lounge for everyone, and a private lounge with food and drinks for serenity guests. 2 great pools, one a bit more upbeat than the other. 4 Dinner Restaurants, and 1 breakfast buffet. Lunch was Buffet or a pool grill, or an a la carte option at the circular pool. The food was excellent - not one complaint. Drinks are almost all brand name liquor, and they are cracking the tops off as they make drinks (no watering down happening!). The entire grounds were incredibly clean, the spa was also a great experience (but expensive). The tubs on the balcony were a great feature - perfect wind down. So many little extra's from turn down service to sweets in the evening appearing in your room. Beds were super comfy too, and the bathrooms were the best I have ever had in the Caribbean. No lack of any kind of staff, and all so friendly - 5 stars for sure!! Have no comment on the night show or bar, but Limes which is a bar by the restaurants was superb!! Only bad thing I could say, is the water front is terrible,...so much sea grass. No one swam at all in the ocean, however the beach front and chairs and palapa's are great, as long as you don't want to swim in the ocean, but there is not much they could do about it, fighting a loosing battle. Only reason I gave the 4 star rating for that.

Stunning grounds and accommodations, this resort is absolutely gorgeous. I was a little dismayed by the lack of a buffet option for a lighter dinner option but otherwise the food was impeccable. Activities were limited but if you are looking for a relaxing vacation this is the place to do it in style!

I took the serenity club upgrade and did not regret it. Swim up room, great services and many extras! The 30 minutes hydrotherapy treatment as complementary was really appreciated. The situation of algae on the beach and in the ocean on the Riviera Maya Coast was almost forgotten!

We arrived at the hotel for a weeks' vacation. We had originally booked a garden-view room but were upgraded to a partial ocean-view room (2117). The room overlooked the pool and beach. It was a nice large room. We then upgraded to the Serenity - worth every penny. We stayed in room 1007. We had a great ocean swim-out room. The food is fantastic at this resort. We tried all restaurants, bars and room service. The spa was amazing, we went daily for a massage and hydrotherapy which is included in the Serenity package. The pools are fantastic. There is some seaweed on the beach but we knew that when we booked. We were still able to access the water. The ocean water was warmer than the pool water! Not your typical blue color like in Cancun. The staff are very friendly. Can't wait to return to this resort!

Service was inconsistent and lacking most of the time. Pool was overall nice. Not very big so hard to find free chairs so have to get there early. Towels were in a garbage can(no joke!) and you had to go get them urself (even tho they say there is a pool Butler!) Music has loud and horrible. Asked to turn it down and they said they couldn't. It was some days pop techno music. It was so not relaxing. Some ppl brought their own music because it was so bad. Beach was horrible. They don't clean the beach of seaweed properly and line up a whole bunch of lounge chairs next to each other like a warehouse. Also 90% of the umbrellas don't have a key to open the umbrella so are useless. Food was not very good at buffet and restos. Room was very nice. Overall I would say it was not a good experience. I had WAY better service and experience at iberostar which is a 4 star. Not worth going here. If u want to relax u cant do it here.

Just returned from an awesome vacation at this beautiful resort. The architecture and flow is so amazing...the music throughout the entire place is so relaxing...the adult only feature is nice, something we have never done before. The nightly entertainment was very good and the Limes bar is a great place to spend the evening. Staff are very friendly and helpful. Rooms are very well appointed with spacious decks and wonderful views..a Jacuzzi tub on every deck. We didnt have a swim out room but we do plan on returning and booking one. Food is the best we have ever experienced...this is about our 15th trip in the Mayan area, generally stay at 4 or 5 star hotels and I can easily say it's the best! Only 15 minutes from Cancuns airport. There is some seaweed at the Beach but the beautiful pools more than make up for it!!

The service and facilities were exceptional. We had absolutely nothing to complain about. The location is only 20 min from the airport. Paid extra for the serenity club and worth every penny. The pool bars were always well stocked and the size of the resort is deceiving on the website. Everything is n easy walk no more then 10 min one end to the other

Lovely grounds, amazing rooms- recommend serenity club for ocean front swim-up, close to airport. Beach good size and regularly maintained, some seaweed at times but under nature's control. Hotel very clean and well maintained. Staff courteous and attentive: One of the butlers was excellent- thank you so much Christian for all your work! Bartenders were great, especially at the rectangular pool swim-up bar and at Lime's- thank you Armando for the fabulous cocktail creations! Thank you to the excellent cook at the daytime kitchen BBQ grill (next to the round pool). Overall the food was excellent, especially the Mexican/Steakhouse restaurant.

After many days of searching/researching all inclusive resorts in Mexico, I took a leap of faith and booked a 1 week getaway at the newly opened Haven. It turned out to be a great decision. The resort is modern, with minimalist details. The rooms are well equipped and spacious. I highly recommend the swim out room...pure relaxation! The food was top notch. All the restaurants were delicious. Room service was a major bonus!!! The beach is the only downfall to this resort. Expect mirky water with lots of seaweed, however the pools are well worth the trip! The resort was quiet, ideal for lots of R&R. You must go now before the crowds find out about this hidden gem!

Please see my review on trip advisor and we never got any reply from Trip Central about our concern so will never use your service again! I have video and pics of the construction noice and issues with hotel.

Hotel is brand new, the rooms are super nice and modern. The food is delicious and very high end😋. As it’s brand new they do need to implement entertainment activities. The service was the best thing about it, all the staff always went beyond expectations to meet our needs. The bech towars the end of our trip the first week of December was getting nicer by the day. Hope I can return soon if I get my mom to watch my kids again.

This resort is wonderful....We arrived and were checked in right away.From there we were driven to our room with the luggage...Room was very clean and a perfect view of the Haven pool and the ocean.Whirlpool tub is on the patio which has a small couch....King size bed was perfect and comfortable.We asked for a early room clean and got it everyday.Plenty of towels and face cloths....Grounds were well kept and it's a smaller resort but we liked that...Pool service was great and Jardy is the best pool side guy you could ever meet.From Sunday morning on we tipped him when he literally went out of his way to get our chairs,roll out our towels make us a pillow out of another towel and also set our pool chairs that go in the water up.We go out everyday after this and he had our spot all set up for us.Amazing to what he did.Even if you didn,t tip he still treated you good....It was well worth tipping him to...They deserve it.,..There is another pool on the other side of the resort but we choose to stay on Hardy,s side of the pool because of the excellent service....a god was good,but as I always find not very warm...Not a big problem for us....Tasted good anyways....Buffett area is small to....There is only A la carts after 6 pm,no Buffett...A La Carts were good especially the steak house....No reservations needed.Not much of beach though but it's clean and plenty of chairs...Theres no nightly entertainment except in the Bar....For a couple of hours...Bartenders are very nice and good at what they do.I find it's not a party resort ,but I liked that,quiet at night...Overall great resort and excellent workers....

resort was great overall 1- food was top notch, I would say some of the best meals we have had 2- rooms were fantastic, very modern 3- the beech wasn't the best, dark water and big waves 4- the service was fantastic. the bartenders at the evening bar were local celebrities. Literally. one had just won some major international bartending contest. best cocktails we have had.

Wonderful swin-up with a great view to the ocean. Nice restaurants with no reservation and excellent food. Employees are nice with attention. Great pools with very confortable seatings and lots of places at the beach. Unfortunately long beach walk is not very accessible. 24 hours service and you can eat at pool or beach. Few activities. In 6 months, when it will be fully completed it will be a wonderful place. I would return anytime!