We recently left a review, but I wanted to share a bit more context about our stay. The resort looked amazing on your website, but many of the features we booked never materialized. Evening activities were nearly non-existent, the all-inclusive alcohol tasted watered-down, and the timeshare presentation felt aggressive and unprofessional—it needs serious improvement if you want to close real customers. While shopping around, Victoria was particularly pushy about signing us up right away. She kept insisting the deals were changing “at any moment,” which felt like high-pressure sales tactics rather than genuine assistance. We took her information but ultimately booked on our own vacation Other than those issues, our stay was fine—rooms were clean, staff were friendly, and the pool area was great. Still, the disappointments really overshadowed the rest of the experience. We spent $16,000 on this trip, so it’s not a small investment—it’s something we need to discuss as a family, and we hoped for better value and transparency. We’re sharing this feedback so future guests know what to expect, because right now it feels more like a money grab than a genuine Hard Rock vacation. Given how much we invest in these trips, we’d appreciate your consideration of a goodwill gesture if you hope to keep us as returning customers. Thanks for listening and for any steps you take to make this right.

Our family of 4 LOVED our stay at the Hard Rock! There was something for everyone to enjoy, we couldn’t have enough! The property and rooms were clean, food was good, the pools and beach were a delight and the entertainment was so much fun!

Was one of if not the BEST all around resorts we ever been too. One downside is you CANNOT go in the ocean at all. All Restaurants were spectacular and the service of EVERY employee was the best we have ever seen.

We stayed at the hard rock Los Cabot for 10 days during new years. Good and bad thing about this resort. Good- the people... amazing! Rios at the front door was our favorite and go to person! Always made sure we were okay and always came over to say hi when we were passing by. Luna at the pool is an amazing sweet girl, always was there to make our baby laugh, she was so good! Lolonsky in the buffet was so friendly, always came and said hi even when he wasn't serving us! Theresa at the front desk made our check in quick and easy. Food - was so so, for the amount you pay to stay at hard rock the food should be a little better than what it was, however still pretty good. Cons- the pools are absolutely freezing!!! We went in the hot tub (which was semi warm) 2 out of our 10 days... the pools are so cold it was impossible to take our 10 month old in them. When your going to an all inclusive you are expecting to be in the pools most of the day - this was not the case here... We booked with the photographers for family photos. Booked 5 days in advance. We were told to meet them by the pizzeria at 930 am...by 10 am no one had shown up, we went to the photography desk and asked the guy there why no one showed up and he said "no one told me" .... We then had to reschedule for the following day (annoying to say the least as we had got up and ready and planned it all around baby's nap times)