We were led to believe the resort was recently renovated. It may have been but the areas of the resort we had access to have not been renovated for quite a while. There are far too many restaurants, bars, pools, beach area, etc... that you do not have access to unless you are Impressive Premium. It is a good resort and the staff were amazing but it is a 3.5 star if you take the overall experience into account.

This resort is a proven winner. It has everything needed for a fun packed, yet restful vacation. The rooms are clean; the mattresses are comfortable with the exception of the pillows; they are too hard. The buffet serves an immense variety of food for all tastes and ages. But there is not only the main buffet, but there are also mini buffets near the pools and beach that serve pizza, tacos, etc. Plus, there are 4 alla carte restaurants to choose from. The personnel are very caring, polite and patient. They tend to you like royalty. If you so wish to participate in any of the many day and evening activities, the chose is yours or you can simply relax on a beautiful palm tree beach. The beach goes for miles. On site you will find all the information for off-site tours, and they are well priced. We did the Catamaran tour to Soana Island and would definitely recommend it. I will not hesitate to recommend the Impressive Punta Cana to any of my friends.

room leaked moldy water from the roof. Resort staff didn’t speak much English. Got there on the first day and tried to make reservations right away but everything was booked. Paid for an all inclusive vacation and couldn’t eat and more than half the restaurants. Beach was also dirty. Not satisfied

The resort is beautiful and clean. There is always something going on, either in the pool, on the beach or at the lobby. The staff here work very hard to make sure you are having a good time. They are wonderful. Sometimes the line up a the bars are a bit long and could use a little more staff but your on vacation so not really in a hurry. I give the resort 5 stars and i would definitely go back.

Spent a week at this wonderful resort. Very clean - the rooms the grounds all public washrooms well kept. The staff were absolutely great. With a group of 10, we were called the "Famalia", our dining tables were put together when they saw us coming. It almost like the staff were fighting over who was going to take care of us. Any issues or minor problems were dealt with right away. Our bar staff were awesome especially Freddie at the beach bar and Victor at the lobby bar. There was entertainment throughout the week all day that accommodated all ages. I cannot rave enough about this resort. Would definitely go back in a heart beat. Most of all Melanie Laraque was absolutely a pleasure to deal with ftom beginning to end

The buffet was ok. The A la carts were ok. The room could have been cleaner (bathroom) The pool was dirty and had lots of mould on the walls. Francois at the buffet was awesome and so was Wanda at the pool bar. All and all the was just an average resort. I would however not go back or recommend it to any of my friends.

They need to work on their check-in process. We were a group of 26 and it took almost 2 hours to check us in. There was inconsistent information shared to us from the person who greeted us at the entrance and the front desk person doing the check-in. Our 90 yr old grandma was given a room so far away from the buffet and lobby. Getting rooms changed etc was a nightmare because again inconsistencies between information from one front desk person to the next. Room cleanliness was okay and food okay Room for improvement.

The beach was very nice and Will at the concierge desk was above and beyond helpful. That was pretty much it. - Check in was extremely inconvenient as a result of miscommunication. Reception staff were not willing to work around the miscommunication which resulted in a 3 hr check in process for our group of 25. That doesn’t go well after everyone is tired, hungry and just looking to rest. - the room was ok. Hot Water outages every day from 5-8PM. Room service cleaned well the first day. Days after that sheets were barely made, washroom was not cleaned. Overall the rooms got gross through the course of 7 days. - Tapas and Pizza restaurant never cooked their burgers. I ate one first day, had food poisoning for the next 2 days. I checked another burger and it was raw meat inside. The buffet restaurant was ok. Flies everywhere, however after I got food poisoning I was hesitant of the rest of the food at the resort. - resort staff all speak Spanish. So it was difficult to communicate. Especially at the reception. There would be one or two receptionist that spoke English, which meant that we always had to wait for those two to be available to help us. Overall majority of the staff lack in skill resulting in inefficient way to run a resort and increased frustration for travellers.

Resort is very nice. Have no complaints, the staff were very nice especially, our sever Robinson was a sweetheart. He made my 60th birthday special. They sang happy birthday and brought me a little treat with candles. The buffet is your typical buffet, always could find something to eat. The restaurants, Italian, steakhouse and Japanese were very good. Older resort but very clean.

We loved this resort. Great service, great food at the buffet with a variety of options, great entertainment! Pools and beach area are great as well. Would highly recommend. Coffee shop by the lobby is really good with excellent iced coffees.

We wish the whole getting to the hotel process went better. We spend 1hr in customs in line getting pushed by other vacationers then 1hr to get onto the bus to get to the hotel. There was one very poor, small sign on a table and no one to direct us to where the bus was. So much confusion with BD staff and us because they seemed to be helping everyone else but us and they didn't know where to send us. They next couple that came on the bus were just as unimpressed as us. At the hotel no one really welcomed us in and stood in another line to check in. Our friends got sent to a room that presently had people in it so had to wait for another room. Was not a good first impression with Trip centrals organization. At the hotel the groundsman, waitresses, waiters, pool/beach and housekeeping staff kept their areas very clean. Constantly picking up dishes, garbage and fallen leaves/debris. I saw the bathrooms being cleaned on multiple occasions. I did feel rushed when in the restaurants and at th buffet. As soon as you were done we had to get out or have staff standing watching you finish your meal or try to anyways. The wait staff at the buffet to seat you were good and always remembered our group and offered us drinks right away. So did the ladies in the coffee shop, they were always happy and quick to get us caffeine.That being said the food at the Mexican and Japanese restaurant was sooooo good. The snack bar was a let down though due to only serving pizza and had hotdogs sometimes. Would have been nice to have more of a variety to choose from and better hours in the morning. If you missed breakfast you had to wait for a bit to get any food and you might get cold hotdogs. There were lots of activities to get involved in and staff who were entertaining to watch and get you into the mood, even at the disco they would be in there dancing with eachother and whoever wanted to, showing off their moves. The night entertainment was fun to watch and had some really talented people to see. They did have vendors on more than one occasion that wanted you to purchase things from them but we're quite pushy at times and were everywhere so unable to avoid which was kind of annoying. Overall for the price it was good but I wouldn't expect anything spectacular if that's what you are looking for. P.S. bring your patience to check-in you may or may not end up looking for another room or walk in on someone in their room. Not many staff spoke or understood English so study your Spanish before you go, unless you speak French you will be ok. Also if you don't like to hang out in the sun all day it will be hard to get an umbrella or shade by the beach, they could have more umbrellas by the pool. Just stay in the water.

Overall, this resort met most of our expectations, the grounds were maintained immaculately, the pool areas were clean and there was plenty of security everywhere on site, Unfortunately, the room we were assigned had an inoperable tv, and the mattress was hard as a board . As a result we were upgraded the following day to a premium room, at no additional charge, which was far better . Other than that , the food was batter than expected , and the evening entertainment was varied and exceeded our expectations. The beach was also well maintained, although the staff had a full time job dealing with the seaweed issue that has become a perennial problem in many areas throughout the Caribbean. This was our second visit to the Impressive Punta Cana , and we will be likely to visit again in the future, although we will choose the Impressive Premium next time , from the start

The grounds were beautiful, the food was good. Checking in was a nightmare. They wouldn't check us in before 3:05 pm on the dot and then two of our friends had to wait another 45 minutes to get their room. Didn't matter if your room was ready or not you did not get your room until 3:05 PM. They really lack bars and staffing at the bars. Lobby bar in the evening was the only bar and it was crowded all the time and difficult to get a drink. The theatre bar opened at 9:30 pm every night but they weren't a full functioning bar but they had everything to be a fully functioning bar. Instead they set up a make shift little bar outside the lobby/theatre. Drinks weren't very good there either. Beach bar was lined up like crazy. 15-20 minutes to get a drink at times. You just don't want to be wasting your time waiting for drinks on your vacation. The beach was very nice but crowded. Rooms were nice and clean but small. My only advice would be if you were thinking about this resort, just book Impressive Premium and save yourself the headache. They have their own lobby for check in, own bars, own pool and pool bars, own buffet, larger rooms and own space on the beach with shaded beds. If we had went premium to begin with I think our holiday would have been absolutely perfect with no complaints. Japanese restaurant was really good. Snack bar food was good. They didn't open until 10:30 pm. Same for the beach bar so it was hard to even get a drink of water unless you went into the lobby. So do yourself a favor and just book PREMIUM! |We had a good time with good friends and nothing about the above ruined our holiday at all. We would go back and book PREMIUM.

The grounds are well kept and very tropical. Impressive Premium was worth the upgrade. Butlers and bartenders were great. Restaurants were great. Buffet was not as good as the restaurants. Food was not that hot.

This resort is lush, intelligently thought out, has a great buffet with lots of choice, diverse dining options, a quiet pool for those who don't want noise and lots of people, a lovely beach with palm trees for shade, amusing entertainment and a massive lobby in the entrance and a disco. My ONLY big complaint is the Front Desk. The check-in was slow and a nightmare. Guest services are not overly friendly unlike the rest of the staff. Check-in should of taken half the time and when I inquired as to where my room was located (its a large property) I was rudely told to look at the map in my check-in envelope.

Jan 17, 2023 We visited this resort for our 40th anniversary. Positive, beautiful ocean, bell service people were nice, grounds are well kept. Negative the resort staff was rude, they are lacking customer service, and some were dishonest, which was very disappointing. January 17, 2023 Upon arrival at the resort, there was a long wait at reception, it was because all four staff at the front desk was attending to the same guest, trying to upsell the guest the premium upgrade. When it was our turn, we were also offered an upgrade to premium for $450.00 US, which we agreed to purchase. The upgrade included an ocean-view room with a jacuzzi, room service, premium drinks, a Nespresso coffee machine in the room, a fully stocked bar, butler service, premium drinks, spa hydrotherapy, etc. When we arrived in the room, it was an ocean view room on the 2nd floor, room 12216, beautiful, if you watch only to the left side, and ignore a big mountain of seaweed and garbage, stored outside the room, on the beach, which was an eyesore. The butler service was never available, however, on the 6th day of our 7-day vacation we got a note from the butler, introducing himself, his name was Oskar, and provided us with a phone number, Oskar was not available at any time during our stay at this resort. The jacuzzi in the room was old, dated, and dirty; the shower doors were not closing and dragging on the tile, causing water to spill out of the shower; the bar fridge had two water, one sprite, and one coke, this was considered a fully stocked bar fridge; there was an old dated coffee maker, no coffee available; bedding was not of premium quality of, the duvet was flat, old and hard, it was placed between two flat sheets ( not a duvet cover)which were very uncomfortable, the bed sheets kept falling off making it very uncomfortable to sleep, the ac unit was vibrating and very loud making it difficult to sleep, there wasn't any towel hook or robe hook in the bathroom, to hang clothes/towels, the bathrobe pocket was ripped and old, the lamp in the room was missing the light bulb, bathroom supplies appeared half empty looked like a leftover from a previous guest. The morning after we arrived, I ordered breakfast from room service, and I was told that breakfast would arrive in 40 minutes, food never arrived, call premium customer service and he said he was going to check to see what happened, and he left me on hold for approximately 30 minutes, I hang up and I tried to call back no one picked up the phone, I call the front desk and they transfer me to a number that never picked up received a callback. The issues during our stay were ignored and never looked at or even acknowledged, even though I contacted everyone possible. All we got was a runaround or ignored. We visited the premium customer service at the lounge to inform them about the room, we explained and the staff just looked at us with disgust and had us feel belittled for requesting what paid for, she then call the front reception and give me the phone, when I spoke to the receptionist he said I need to speak to the premium desk in the lounge, I explained that I at the premium desk and the lady here is just giving us a runaround, they both went back and forth and wasting our time. I also contacted customerservice@impressiveresorts.com, on January 19 & 20, 2023, but they did not respond. On January 21, 2023, from around 1 pm to 3 pm I was on the beach, I could hear trucks and tractors working on the beach, they were removing the seaweed. The removal of the rutted seaweed causes the entire area to smell like a sewer, and the air felt polluted I immediately started coughing, and my chest felt stuffy and unable to breathe freely, it then triggered an asthma attack. I was sick for the rest of my trip. I started to feel worse overnight. I decided to visit the doctor's office at the resort on the 22nd, because, of the fever, sore throat, and wheezing in my chest. I explained to the doctor that the cough started on the beach, when the seaweed was being removed, the cough did not stop, it triggered my asthma and I felt very ill. Dr. Carlos, recommend a Covid test which was completed and came back negative. He then prescribed some allergy medicine and cough medicine. I am back in Toronto, and still sick from the contamination from all the airborne bacteria, mold, and germs from the removal of the rotting seaweed from the beach. At the resort, It was very difficult to eat because I have a severe seafood allergy. The staff didn't speak or understand English and the label was not very clear. I did not feel safe in the buffet because food could be easily contaminated. In the gift shop, attendant Jasmeiry is very dishonest she entered a price in the debit machine and showed me a lower price, and then when I look at my receipt it was 4 times more. Please pay attention to your purchases, and make sure it is correct, ask to see how much they charge. I ask Jasmeiry how much for a bottle of Black Lable, and she said $15. US, I was surprised that it was so cheap, so I ask again and Jasmeiry said $15.US., so I thought it was a great deal, so I took two bottles, and she punched into the machine $1702.50 which is $30 US, and showed it to me in pesos, keyed it into the debit machine, but when I looked at my charges it was 4800.00 pesos. When the transaction was completed I was charged 84.58 US, not $30.00 US. Very dishonest staff, scam, and ripoff. I believe that some of the locals in Dominican Republic take advantage of foreign visitors, every chance the get. We had to get medication in the pharmacy next to the resort and they chose to overcharge for the medication too. We were told by the doctor it was just 5 tablets and should be between 2 to 3 US, and the person said it was $8.00. Please be aware!

The resort grounds were beautiful and very well kept. I think the gardeners were the only hard workers there. We upgraded to premium upon arrival which didn’t get us any better service or amenities. Our safe didn’t work, we waited an hour before someone came. The battery in it died everyday, we called and waited and waited. Ran out of toilet paper, we called because we couldn’t find a maid…3 hours later and still no one showed up. We weren’t the only ones complaining about the service. Any one we talked to were trying to leave earlier then supposed to. We were as well. We were sad watching people leave because we knew we had to endure another few days before we could go home. The Air Transat rep at the resort was useless or you couldn’t find him. Good thing I had the app

We really enjoyed our stay at Impressive Punta Cana! Everything was very clean, the grounds were beautiful and the staff were kind & accommodating. We also enjoyed the food and were impressed with the variety on offer. The beach is gorgeous. We didn't have any trouble finding beach chairs and appreciated the the conveniently located bars ;) We ended up upgrading to Premium (thank you Argenis!) and, while the room was almost identical to the original, the view was 100x better. Thank you Rachel, for coordinating this trip for us!

I would absolutely not recommend this resort. From the get go it was not impressive. When checking in they try to sell you the upgrade to Impressive Premium. We ended up upgrading which was a complete waste of money. The upgrade included a personal butler, unlimited room service, premium liquor and access to all the grounds. We tried to get a butler assigned to us 3 times without success. They kept saying that the butler would communicate with us through WATSAPP which we did not have and did not wish to communicate through this app but then reassured that he would call our room with our a la carte reservations. I ended up reserving the a la cartes myself and the butler never communicated with us. Room service ends at 10pm which is useless! and premium alcohol was not premium and if you wanted wine that was displayed on the shelf at the premium lounge you had to pay 90$ American for a bottle of wine that I can bye in Canada for 20$ Canadian. The service was horrible, the food in the buffet as well as the a la cartes was beyond subpar and I am far from being picky. The grounds were nice but the pools were very dirty. There was algae growing all around the walls of the pools. I have never seen this in all of my years of travel. The rooms were ok, nothing fancy but I never chose a resort by the rooms, rooms are for sleeping. The cleaning staff did a good job except that they did not exchange the towels every day. I had a towel that was clearly soiled that I left on the floor to indicate that it needed to be exchanged and it stayed there for 2 days. The mini fridge was not restacked daily. We had to call for beer as well as water and after a couple days we just gave up. From what I experienced this resort does not have the facilities for the capacity allowed to book. They were extremely short staffed and the language barrier was awful. Trust me, I never complain as I am a tourist in their country, I don't expect them to know my language but the people working the desk and answering the phone should have some understanding of the universal language. To rate this resort as a 4 and 4+ is crazy. This resort is closer to a 3 star, I wouldn't even rank it a 3+. I am very well travelled, I'm not one to criticize or find fault in anything but this resort was not at all what it portrayed to be.

We went twice last winter when the new owners were in the process of taking over Impressive Resort & Spa and we had the most wonderful vacation possible. Everything was perfect including the resort grounds, service, room and food. As a result, it was our favourite resort in Punta Cana and we couldn’t wait to return until this year when we had just returned from our 14 day winter vacation experience. We asked ourselves: What has happened to our favourite resort to ruin our experience? What it was was the food and service...the new owners had noticeably cutback staff as there were long lineups at the bars, many broken chairs at the beach and the quality of food at times was even better in Cuba. Everything else was just as good as last year but because of the poor service and food quality we will be vacationing elsewhere in Punta Cana.

We had a wonderful time at the Impressive Resort. The staff was amazing. The grounds were so clean, people working all the time. The food was sooo yummy. We enjoyed 3 of the restaurants. French, Japanese, Italian, French was my favourite. The Grill was my favourite place for breakfast and lunch. All the excursions were fun and right on time; we went to Sante Domingo and toured the city. also went golfing and it was excellent. i will recommend your resort to everyone. Elaine Hines

I’ve been down South 3 times before this, twice to DR and once to Cuba. I travelled with 7 other people including my wife and 3 children, ages 10, 9 and 7. I booked with Tripcentral.ca and flew with Air Transat. We were there from Feb 29th to March 7th. Check-in: We arrived after 1 in the morning due to a flight delay and were the very last group to check in and much like most of the other reviews suggest, it was painfully slow. I don’t even know how long it took but it seemed like an hour and there were only a few groups ahead of us. I wanted to get premium for us all and was able to negotiate a price of $320 US for all three rooms total. We weren’t on the premium side of the resort but all got the upgraded, ocean view rooms with Jacuzzis. On the first day we were greeted by a staff member (Jonathan) who took care of making all of our a la cart reservations for the week, gave us some tips of where to go and what to do and, of course, asked if we would go to a sales presentation the next day. He was honest with us about the fact that he understands it’s probably not something we’re too interested in but even if that’s the case, he would get commission if we went and it would be good for his job. He also said we would get a $150 voucher towards and excursion if we did go, even if we didn’t but anything. We decided to take him up on the offer and about 30 minutes into the presentation which was scheduled for 90, the representative who was pitching us became very aware that we would not be buying anything and we were able to leave and we got our voucher. She was the nicest person to us until I told her that I wasn’t interested and then she became rather rude and told us we wasted her time. I was glad to get the voucher none-the-less as we did want to take the kids on an excursion. Excursion: with using the voucher, we negotiated a price for all of us to go to MonkeyLand. It was about an hour bus ride into the mountains to the attraction and it was soooo much fun for the kids. Monkeys were all over them several times and they had a blast. The guides were super friendly, knowledgeable and ensured everyone got lots of pictures and had a lot of fun. I’d highly recommend this excursion for families. Room: Our room was beautiful. It was an on the top floor of building 12 and had an amazing view of the ocean. All three of our rooms were in this building and were all the same. Very spacious, clean and no issues to speak of. The fridges were stocked well each day with plenty of water, the rooms were cleaned really well, had plenty of hot water in the showers and the bed was huge and comfy. The building was right beside the beach and I thought the view from the walkway towards the beach from our building was the nicest view on the resort. The building was far away from the main lobby and the pools which was really nice and it made it easy to get to the beach early to reserve some beach chairs in a good spot for the kids. The one downfall was that it was far away from the premium side of the resort so we didn’t end up going over that way too often. Food Main Buffet: Lots of different options and all of us ate very well the entire week. The food was always hot and there was plenty of good choices each night and different things every day as well. The donut wall was a big hit with the kids (and me) as well as the ice cream bar. Best buffet I’ve been to down south, hands down. Japanese A la Carte: We had our table at the hibachi grill and our cook was awesome. He was skilled and entertaining and it was probably my favourite meal of the week. The Grill A la carte: I thought this meal was fantastic, too. I had the steak which was super tender and delicious and cooked to perfection for me. They had a good kids menu and brought us a big plate of fries for the kids to enjoy as well. The Olive Tree: I had the steak again here and it wasn’t as good but was still decent. One of my kids had the pork tenderloin and it was delicious! The Pizza Hut: I’ve never liked the pizza down south until this place. It was always open and served a variety of pizzas – always hot and always tasty. Kids Club: We took our kids there 4 days for a couple of hours each time so we could go to the gym and they had a great time. The staff was amazing and loved the children so much and were so great to them. My littlest guy had his birthday on our last day there and they threw him a party, got him a gift and had a cake with his name on it for him. It was so nice of them and the kids loved the leaders there. Also, they had an activity for the kids there each night before the entertainment, too. Most nights was a kids disco where they had dance competitions (my daughter and I won), Just Dance on the big screen and games for the kids to play. One night they had a camp night were they had a bunch of snacks for the kids and watched Frozen 2 on a big screen outside by the pool area. This was awesome as we got to drop them off for another 2 hours that night! Can’t say enough good things about the kids club workers! Entertainment: We went to the Karaoke Night which was so good as there were a few professionals in our midst. The Circus night was filled with talent and was very entertaining and those were the only ones we stayed up for as it was pretty late for the kids. The beach: So amazing. White sand and warm, teal blue water. Our weather was perfect each day (30+) and clear. The sun was hot and the water was very inviting. The kids had a blast swimming. The lounge chairs did go fast so we reserved ours each morning. There were a lot of people trying to sell you things but I never had any issues telling them no. The beach goes on forever and we walked a long ways both directions and saw a lot of other resorts and vendors and bought some things in some of the shops. Pools: There were two premium pools that we spent a good amount of time at and then 2 more pools on the regular side. One of those was the main pool where they had activities each day and we spent a lot of time there, too. Like the beach, the chairs were spoken for early at the pools. They were all very clean and the kids loved swimming in them as well. Staff: I never had any issues during my stay and everyone I dealt with was great. They were all very polite and did their jobs well. The standouts for me were the kids club crew for sure. Overall this is the best place I’ve been to and I would go back without hesitation.

Found the resort very beautiful and well-kept at first impression everything seem to be very well maintained. Until the sales pitch started constantly pressure to upgrade buying packages for future vacations, constantly pressuring everywhere we went while walking around the resort, either too purchase excursions, visit the spa for massage Etc. For example in 2 hours while sitting at the pool was approached 6 * by various people. Not including vendors set up on the grounds in every pathway making an impossible the walk peacefully without being bothered. Only to reach the lobby to be confronted by Hotel staff looking to steal you yet again further upgrades and massages. If only the service with the staff even with simple things as receiving a drink before you finish your meal in buffet or at a la carte match the scenery of the beautiful Resort & Country. What a shame

Our checkin was a nightmare. Non-responsive, rude staff. Finally, I got help at 4pm as I insisted. At 4:30 we got to our room, door wouldn’t open.....had to get repairman to replace batteries. Room was close to ocean, so we disregarded our checkin ... Resort is Georgeous, clean and rooms spotless. The beach is nice. They could use more lounge chairs. We noticed the main pool has black crude along waters edge. Never cleaned, so we avoided it. Quiet pool is nice. Buffet is good, but plastic glasses, dirty plates and very slow service. Food could be cold. Spoons were never on table. Ala Cartes. Italian.....BEST! We had lamb. Excellent. The staff decorated my table for my birthday and came out singing with a cake. Japanese......Very entertaining and yummy. Grill.......Both our dishes were cremated. Waiter lazy and couldn’t care less. We walked out. French.....escargot and Soup cold. Duck was so tough, a knife couldn’t cut It. We got a 1/4 in. Of wine while another table got their third glass. We walked out of there too. Entertainment.....Best Ever! Bands before show, dancing, and after show till midnight. Lots of fun. Drinks watered down. Service overall is very slow and non extinctint Very close to Town and catamaran excursion fun. Don’t think we’d return due to the negatives.

Beautiful grounds & surroundings, beautiful beach! No doubt about that!! Check-in at reception was very slow. It was disorganized. We had to wait almost an hour to get registered and there were only a few of us checking in. Some guests received a welcome drink, others were overlooked. The food In the buffet restaurant was good, yet the evening fare was quite repetitive every night. However, more than that, what was truly lacking was the customer service in the buffet restaurant. Many mornings we had a long wait to receive a second cup of coffee, and in the evening, there was often a shortage on napkins, cutlery, and when we tried to get a second glass of beer or wine with your meal, we had to wait and wait and wait. There seemed to be too many guests and too few servers. The atmosphere was chaotic and disorganized. Housekeeping service was limited. Some days, completed by 3 pm, other days no show, or a show up at 5pm ....which of course was not convenient. Be prepared to be approached by the many time-share representatives in the lobby & surrounding areas offering free massages.....for a deal.

The resort was very clean,The restaurant food was very good. The spa was amazing and amazing price. Very nice beach and amazing sun rises. The one thing that we didn’t like was there was not enough chairs at beach or pool.

The grounds, rooms, were awesome!!! Pizza bar was sooooo good!! My only complaint is they closed down all the pools at 6pm and all the bars except for one—The Lobby Bar! Which unfortunately always had a huge lineup and only 2 bartenders! Other than that we loved it! Def would book again

There is nothing much to complain about at this resort. The rooms and facilities were extremely clean and maintained. We were really pleased with the clean bathrooms close to the beach area. The entertainment was good, staff was always friendly and polite. Manuel in the buffet is awesome. The workers were diligent in maintaining the beach and cleaning the seaweed. Our only complaint is that smoking is allowed in the dining facilities. We have recommended this resort to friends.

Resort was clean, and the food was good. Only drawback was the aggressive time share employees that keep bothering us all week to the point of making us be rude to them. Fridge didn't work when we arrived and had to tell front desk 3 times before they sent someone so we didn't have cold drinks in our room.

It was our first time travelling without our parents (in our 20's) but we have travelled extensively with our parents and knew what to expect in a 5 star.... but not here. We are not sure exactly if it is the issues were systemic in the hotel because it's just terrible over all or because we were young and they didn't view us as guests. The check in process was inefficient and the staff was rude and unhelpful .... the food was beyond terrible. Two of us got sick and one even was hospitalized for 24hrs with a gut bacteria likely from food. Most of the staff was rude with the exception of a few bar tenders. service in the restaurants was slow and insufficient. In most of the restaurants it Took over 30 min just to be asked if we wanted something to drink .... then the dreaded wait time to actually get the drink. Insufficient service in all bars across the hotel.

Very clean, well kept. I felt they were short staff as we had issues with room service; such as short changed on towels and washroom amenities. Our private concierge promised things that never occurred. The room bar fridge was filled 3 days after we checked in.

Arrived at the resort Sunday afternoon and left the following Sunday morning. Since this resort has been rebranded and gone through some major renovations, I must give them credit for the hard work they have put in to make this a great place to vacation. From the reviews I had read from previous vacationers, I will say the comments were taken to heart and problems noted were rectified the best they could. Overall, my stay here was not without a few little challenges. The grounds were always maintained and clean. Workers constantly kept debris and garbage under control. The beach was kept clean from seaweed throughout the day. Public areas were always accessible, the pools from 9 am till 6 pm. Rooms were cleaned daily. Minibar was always stocked (asked for a few extra beers each day and they were there). Bathroom supplies (shampoo, conditioner, etc.) and towels could have been stocked better each day. Sometimes had to track someone down for items not replenished. The food, well I can say that there was enough selection for anyone, even the pickiest eaters. The main buffet was always well stocked until the last half hour of the meal times. Pizza and nachos always available from 10ish each day. The al a carte restaurants were excellent. The French, Mediterranean and Italian restaurants were really good. I would recommend the Beef tenderloin at any of them and the Lamb shank was exceptional at the Italian. We were unable to attend the Japanese restaurant because it is only open on Sundays at this time, it books up very fast. It would be nice if it were open two or three nights each week. Nightly entertainment was always available in the theater or near the main lobby. Always something for everyone, even the kids had their own entertainment nights and times. Local DJ's, small bands and entertainment staff were there to provide music for and dancing for all to enjoy. The entertainment staff were willing to teach the dance moves for those wanting to learn. For anyone who likes to walk along the beach, you can walk a long time before you run out of beach in both directions. My one big complaint is there is no smoking policy or restrictions in effect anywhere on the resort. Even to have designated smoking areas so the non-smokers could enjoy the resort. Having a large number European vacationers at the resort, as a Canadian, one begins to appreciate the Canadian smoking laws.

Honestly there are better places on the island then this resort, staff was extremely rude and would cat call any females. the only place to get "free wifi " is the resort lobby or you have to upgrade or pay for the wifi. the shows weren't anything special. beach was nice. Food was ok, I have a food allergy to gluten and it was hard to make clear to the restaurants because of the lack of English. One on the problems with the resort was a guest was slapped in the lobby and the staff and "security" refused to do anything about it because the guess who assaulted him was leaving tomorrow, little did we know we met that same guest 2 days later in the resort. not worth the money if your resort isn't safe... spa on resort was mediocre , expensive for what the services was. rooms are very outdated.

Half an hour from the airport. Check in was fast. We were asked if we wanted to upgrade. They started at $500 for our 10 day trip...he finally finally asked if we would pay $300 and when we said no he asked us what we would pay. Another couple who checked in at the same time paid over $300 US. Not much difference...they had a private area on the beach, but had a longer walk to the bar, an ocean view and beer in their fridge. We were in building 16 overlooking the Japanese restaurant.My husband has knee problems so our location was excellent as we were close to the buffet and lobby. Our room was great. Housekeeping always had our room done in the morning. We always hung our towels to dry, but often they were replaced with new ones. Face cloths were not provided which is not unusual so we brought our own. We ate most of our meals at the buffet. We could always find something to eat. Although after 10 days we did get tired of the food. Staff were always on the move but they seemed very unorganized. Their manager was always frowning and bossing them around. It seemed that the manager's priority was to ensure the dirty dishes were removed from the tables not in serving coffee, water or wine. We were also told that the waiters were given direction to only pour very small amounts of wine...even said that they would get in trouble if caught by their manager. The wine was terrible, but at the 4 star resorts it's what I expect. The beach was beautiful. No seaweed, but some small roots from palm trees down the beach that had blown over and into the water. If you like to walk the beach, you could go in both directions. I went half an hour out and back and could have gone even further. Pizza at the beach was great. Gym was very well equipped. Never more than 5 people there. Our flight home was cancelled. West Jet moved us to the Barcelo Palace for a night. Beautiful, huge resort. I felt that WJ did us well. Overall the size of the resort was perfect. The grounds were beautiful. We paid less than $1300 each for 10 days, which I felt was a great value.

Amazing place, we had very very good time.. everything was amazing, l hardly recommended. The food, the pools, the room, the beach very clean, White sand, the service, all was amazing, don't be hesitated to try it..you will love it.

We just returned form the impressive spa Punts Cana. We can’t say enough. While it was down season and some amenities were not available the resort was fantastic. The food at the a la cares were great. The Japanese was the best, we went 2 times as well as the Italian. The view of the ocean during dinner in the Italian restaurant was priceless!!! Breakfast was good had mimosas and bloody Mary’s available. Pools were clean and maintained but we didn’t use too much as we spent most of our time at the beach. Our favourite things about the resort was how small and quaint it was . So much vegetation all over. Really made it feel like a tropical paradise. We would definitely return 😊

The hotel was clean, well kept, had many dining options, and the staff was friendly and helpful. The entertainment staff, in particular, kept the fun vibe going day and night! The Japanese style a la carte restaurant was absolutely delicious! Highly recommend!!

the beach was not crystal blue water you might be thinking of. there were lots of seaweed and the water was murky. pools were nice and cold. foods were decent in the buffet. however, japanese restaurant was a complete disappointment. the room was nice.

This hotel was not very impressive. The service was very disappointing. Pool bar ran out of beer every day. The restaurants did not have bacon or french fries. The rooms and resort were very clean though. I would not even say this would be a 4 star. The ala cartes were good but the On the Grill (Steakhouse) was only open 2 days we were there. Some of the staff at the bars and the cafe were very rude, it felt like they did not like their job and made people feel uncomfortable. Entertainment was not very good. Considering other resorts I have been to for the same price or less and was very pleased, I would not return to this resort.

We thoroughly enjoyed our stay at this resort. The grounds were well kept, the beach was clean, the room was clean, the staff were great and helpful. We liked that it was a smaller resort where we got to know a few of the guests. The food was decent and we generally had no issue getting into the restaurants we wished to. Not all restaurants were open each night, it would have been helpful to know in advance. Overall we loved it and hope to go again!!!

This hotel is close to the airport and very clean and well kept. Food is great and drinks are plentiful. I liked not having to wear a bracelet and no reservations for the restaurants. lots of chairs are the beach and pool. no shade at the beach. there are 4 pools, the swim up bar is also the kids fun pool.. not well thought out? you can upgrade your services for $10/day. We didnt do this and after taking to people that did, it isn't worth it. there is only an extra pool and restaurant and room service. we didnt get beer in our fridge everyday, but neither did the people that paid extra for the upgrade. also you get free WIFI at the theater, or you can pay 30.00 a week for full use. this is NOT included in the upgrade either.No premium drinks to speak of, and this resort is not 24 hours. it is a very lovely place and is great if you are thinking of taking children.

This is a nice resort, good beach, clean comfortable rooms and friendly staff. The food is typical of an all-inclusive, you won't go hungry but don't expect fine dining. You don't need to make reservations for the a la cartes (except for the Japanese) which I initially thought was a good idea, however in hind site the reservation system is a better option. In my opinion, waiting in a line up during the day to make your reservation is far better than waiting in a huge line up later in the evening when you are ready for dinner.

Very beautiful resort. Nice kept ground, very nice big pool, nice staff, friendly environment, clean modern rooms, beach has seaweed but still nice, very safe with lots of security, different food choices, good entertainment, great for kids and family, very big resort, great night life.

Just came back from a 10 days vacation and I highly recommend the Impressive Resort and Spa. The room are immaculate, the food is really good especially “on the grill” and the Japanese restaurant. The staff is very friendly and excellent entertaining. We LOVED it there.

It was a wonderful resort good size wasn't to big grounds were very clean the employees all worked hard and for the most part aimed to please so our vacation was perfect. Food was surprisingly very good the lady who made the omelettes in the morning for breakfast made them very well everytime never failed to please. Very relaxed through the day which we enjoyed the down time did have a few activities through the day which pumped everyone up. At night always entertainment shows music exc. We enjoyed our stay was a great first time vacation for us would recomend to friends and family and also would return. The employees worked hard,service was fair even when busy, the food was delicious, room was cleaned daily we tipped everyday and left a lil gift. Two negative with room was our view we didn't have one we overlooked the kitchen roof but we didn't use the balcony much anyways so with the curtains closed didn't bother us. Safe worked but had to be reset almost everyday we were there not sure if it was because of something we were doing or if it was broken but it did work would just lock us out but at least we knew our stuff was safe because nobody could get in unless the system was reset. Weather was great while we were there sunny everyday rained late one evening on the day before we left but no big deal the day was over and we needed a break from the sun anyways. Loved the swim up bar but the lobby bar made the best drinks. Our stay was excelente.

We just came back from staying at the Impressive resort in Punta Cana for 10 days, and we would love to return,unfortunatly I lost out on three days and two nights(was hospitalized) for a health issue,and felt like those extra days would have been great to have had(FYI doctor at resort is so kind,and caring,and makes sure your well taken care of)...but you just simply cannot for see what your trip may entail..(tip,make sure to always buy health insurance, manuela will help you with that, as well as making sure all your travel needs are met concerning trip planning. We were really happy with the lushness and cleanliness of the impressive resort, the staff was kind and courteous, but if going off resort expect to be harassed..and a polite no gracias suffices in any unwanted selling tactics. We were content with the food choices,many varieties to choose from,although our favorite was the Italian restaurant by far,we also would recommend going premium, as we didn't, and we felt that there was obvious segregation between the two.If your going on a trip that you have saved for,its in our opinion worth making it, one not to forget, and be treated extra special with Premium. In saying that we didn't feel short changed just didn't get any extra perks..and we would have enjoyed that,as we were celebrating our first alone trip together in 23 years,and our 31 year anniversary....so premium it will be for us in the future...The pools were clean and great to cool off in,or just hang out together floating around,and we always seemed to get our favourite spot, pool side to sit and enjoy chillin together and people watching...as for the drinks..we loved the Pina Coladas..and are missing them right now..;)..The ocean was delightful to float around in..and was the perfect temperature...Our room was kept clean every day, and our fridge restocked with whatever we asked for...as well they were just finishing building a beautiful long dock extending far into the ocean...would love to return to see the final result.I hope this review helps someone choose this resort...we would go back for sure...kindly Trina and Grant.

Pros: New hotel, good beds, room service, check-in, facilities Cons: Absolutely horrid food/dried food, food takes a lot of time to be refilled, lack of choices in food, bad customer service elsewhere from servers, to bellboys. Lack of entertainment in hotel (same group slow dances everyday) and around the hotel. Downtown is 30 minutes walk/inconvenient location. Just all around 'I don't care attitude' - maybe due to the # of people admitted here. Felt like trapped in a heard. Overall very poor experience for the buck paid

Impressive was a good resort. The only complaint I would have is the lack of beach chairs, but if your up bright and early there's no problem getting one. The food was good and both the buffet and restaurants. Its a great family resort

Food could be better. Everything was mediocre at best. Bland and overcooked or undercooked. Staff at restaurants were miserable. Service at front desk miserable. Two nights of no air conditioner broken for six hours was just awful, felt like 35 degrees of unbearable humidity. Will definitely not be coming back. At least the weather was great and the beach was nice. Five on ten.

I was a little iffy about this resort. My sister was going for 10 days and wanted me to join her. I said no at first but then decided to surprise her, In the long run we had a good time. The resort was very clean and beautiful. The beach was very beautiful. They were constantly removing any weeds that came in. I loved the nightly show where we could dance and then there was the nightly entertainment which was great. Animators were very friendly and anxious to please. The food was not the best I've had in Punta Cana but there was a good selection. Always PLENTY OF TOWELS and never had any problem finding any chairs at either the beach or the pools. I liked the fact that we didn't have to reserve for the restaurants and could go as often as we wanted.

Amazing resort and great people. We have been to Dominican a few times and this was one of the best. The grounds were well maintained. Pools very clean and well maintained. We upgraded to premium for 10 dollars per perso per day and it was well worth it. Included premium pool, lunch served poolside, special breakfast overlooking the beach and served at the table in a quiet atmosphere, internet throughout the resort and premium drinks and lounge area Highly recommended. I would definitely stay here again

Stayed at the impressive resort in March,2019 for 7 nights. The rooms were very nice, clean, big shower, ac worked amazing for the 35 degree weather. The beach was very impressive, very clean, no sea weed, water was amazing. The food was fantastic, so many restaurants to choose from on daily basis, pizza and pasta snack bar was open all the time as well. Overall, the stuff are very helpful, understanding, and friendly. Would recommend to stay there to anyone!

We booked this all-inclusive towards the end of November for a March getaway. It was on a whim and we did not do much research. After reading reviews of the hotel leading up to our trip, we found some not so favourable comments and remarks but we were in for a very pleasant surprise! We found the staff extremely friendly and helpful however, sometimes the language can be a barrier. The grounds are immaculate and constantly being looked after. You will also notice how clean everything is. And the food choices are endless! You don’t feel overcrowded in the eating areas and food is presented nicely. What struck us was the safety of the guests and there was security personnel on the beach 24 hours. We would recommend this place.

had a blast for 9 days weather good hotel lobby great , grounds in amazing shape, special shout to girls in lobby bar , Greyson and jefferie at pool bar for there top notch sevice and dedication, all resturants were excellent especially the grill steak and ribs were yummy> beach was nice and found no problem there, would go back again asp A+ All the way"""

Très belle plage, bien entretenue. Bon service, staff amical. Toutefois trop de nick nack à vendre sur la resort par des gens souvent trop harcelants. Manque de staff pour le nettoyage de chambres ! La nourriture très bien au buffet international ,excellente variété! Resto à la carte un boff ! Qualité/prix c'est très bien !

Just back from two great weeks in ocean view room (24214). Asked for quiet, smoke free, king room and it was perfect. Huge clean beach. Choice of pools. Lots of chairs. No need to run out at 6am to put towel on chair. Good selection of ala cartes with no waiting. Beautiful grounds. Thanks to Bismarck for his advice and help.

Very nice resort. The room was clean. Nice size room and bathroom. Nice balcony. The fridge was stocked daily. The grounds were kept up. Someone always cleaning the walkways and grass areas. The staff were pleasant. Especially the entertainment people. There's always something going on around the pool during the day. Nightly entertainment also. Would go back!!

The resort is beautiful. The landscape is amazing but the beach was disgusting and smelly with lots of see weeds. The food is not that great! It wasn’t labeled properly. No consideration for people with allergy or vegetarians.

THIS HOTEL WAS VERY CLEAN - THE GROUNDS WERE SUPER , ALL IMMACULATE - THE TREES/SHRUBS ALL SO GREEN WELL TAKEN CARE OF - WE GOT UPGRADED TO A PREMIUM ROOM - WHICH WAS NICE - VERY CLEAN - IF WE NEEDED TOWELS THEY GAVE THEM TO US IN 5 MINUTES - ALL O.K. THE BUFFET WAS ALSO VERY IMPRESSIVE - LOTS OF DIFFERENT FOODS - FRUIT /DESSERT TABLES WERE PLENTIFUL - SMOOTHIES ON THE BEACH - LIKED THAT. HOTEL STAFF O.K. - SOME TRIED TO SMILE MORE THAN OTHERS - BATHROOMS ALL CLEAN EVEN ON THE BEACH.

We had returned from a 7 day vacation on a Thursday in January 2019 and then booked another 7 day vacation on the following Thursday as we could not wait to go back...plus the weather was freezing in Ottawa, Canada...lol. There is nothing negative I can say about this resort. The staff are all pleasant and hard working and were willing to help us with anything when needed. The grounds are impeccable and the food was with great variety and always served fresh and hot. The beach is beautiful and the staff work hard to keep it clean. Our room was clean and comfortable with a good size balcony. We hope to return again and again when the price is right!

The Impressive Resort and Spa was a great, clean, safe and fun atmosphere for our ladies-extra-long-weekend (5 day) trip !!!! We did the parasailing 'tour' leaving directly from our resort/beach (no long bus rides) and the price was reasonable and the parasailing, itself, offered breathtaking 'birds eye' views that you can only get from the sky ! The Staff were not overly pushy or constantly trying to "sell" us things/service(s) - very appreciative that we didn't feel bothered with the offers - if you say no thank you, you only have to say it once - no pressure !! We had the same serves (CARMEN/LISA ) each day in the buffet- they remembered our drink orders and made sure to introduce themselves, which we thought was great :) A+ to them., they made us feel very comfortable and they spoke english which was also nice. We Easily rate this an 8-9 out of 10...we may have misunderstood the advert, but, there is no room service or food avail after 10:30 pm when the buffet closes. Housekeeping A+ all of our requests were met - extra pillows, towels, bar fridge supplies etc. Swim-up Bartenders Kelvin & Luis also A++++ great guys, friendly and FAST with the drink orders. The Michael Jackson show in the theater was also AWESOME !! Highly recommend going to this show if you can.....great way to spend the evening - nice night breeze to cool off, lots of fresh drinks and people up dancing/enjoying the show. A++ Overall, highly recommend this hotel - very reasonably priced - and the staff do really work very hard to keep the guests happy.... GREAT VACATION !!!!!!

This resort is amazing, grounds are immaculate, buffet is awesome excellent variety of food all staff are happy and professional, love their jobs, they treat everybody equally. The nightly entertainment was awesome, if you want to shop go downtown prices are fair and alot better then on the resort, if you wanna go out shopping go to the entrance and turn left just a 5 min walk to shops,we did most our shopping in the grocery stores, alcohol and cigars are cheaper, if you prefer to shop on resort with the vendors, bargain hard cuz you can get better prices downtown. As for excursions we only did one which was the swimming with the stingrays and sharks which was pretty fun, bring your own snorkels, if you can buy a full face smorkle which are fantastic. This resort is definately a 4-5 star. We would definately go back and I highly recommend this resort.

As a repeat customer to this resort we could see that many improvements have been made and are ongoing. We really enjoyed our stay. The staff were very friendly and willing to go extra steps for us. The resort was very clean. Lots of lounge chairs at pools and beach. Swimming in the ocean wasn’t the greatest but they were and are working on improving it.

This resort is beautiful, one of the nicest we have ever been to. The beach is beautiful and we had no problem getting chairs. The grounds are meticulously manicured. The resort is large but point of interests were easy to get to as a map was given to us upon arrival. The food was very good, always fresh, served hot with great selection. The staff of this resort are its greatest asset as all were pleasant, cheerful and eager to help should the need arise. We were informed during our stay, the resort was in the process of changing owners. We hope the wonderful quality of this resort is preserved by its new owners. We highly recommend this resort and are already looking forward to our next vacation here at Impressive Resort and Spa. Our new home away from home down south.

very clean friendly staff good food good entertainment nice pools lots of chaises beach was just ok -not great- lots of seating but beach smelled bad and there was construction. there was a lack of signage which left most people going around in circles an event planner with location details would be very helpful

We have found the overall resort very clean and very big, so lots of space for clients to move around and explore. Grounds very well landscaped horticultural wise. There were many activities options on this resort. There are 3 beautiful pools and many restaurants. The beach was a bit smelly and had aquatic plants in water and shoreline (staff were excellent in racking and cleaning the shoreline) etc. One thing which we found which could be improve is the leveling of entrances, doorways, many areas were not even so easy to catch in when walking making it a tripping hazard. They installed direction signs a couple of days after we arrived which made a big improvement in locating rooms and other facilities, but unfortunately, the French signs has 3 mistakes in the writting which should eventually be corrected. Our room were recently renovated, clean with excellent prompt service when we ordered room service. The television was blurry, the signal was not good. Staff was friendly and very helpful. The restaurant service was good and food was just OK, since it was usually cool and too salty in most cases. We also noticed for vegan and vegetarian people, the option of food was very very minimum, more beans mixture and tofu should be offered. It would be interesting to have more local dominican food options with beans, herbs and spices. The entertainement staff were exceptionnal and made us laugh. The evening entertainment shows were great ! I just loved the Michael Jackson presentation and the live bands in the evenings. While we were there they had just open a boutique which I found abit too expensive. For the shopping they offer a bus to take visitors to Nicole boutique, that place was more reasonable in price and we bought some of the items we wanted to bring back home.