Great resort and excellent staff we had one week of bliss . Lovely resort viva cuba we will be back asap hopefully next month You must be we there to appreciate it ?thank you cubs gor a memorable experience in your times of hardships

Great resort and excellent staff we had one week of bliss . Lovely resort viva cuba we will be back asap hopefully next month You must be we there to appreciate it ?thank you cubs gor a memorable experience in your times of hardships

This resort is well situated and well managed ? we spent a week when USA was strangling cubs and yet no power outages and no shortages ?tgss as no you cubss as thank you Muthu thaa as no uiy sir Canada vacations ?

This was my third time visiting Cuba, but unfortunately, it was a very bad experience. The pool was extremely dirty and never cleaned. Compared to my trip three years ago (at a different location), this was very disappointing. The room was in poor condition, towels were never changed, and the staff were very rude and unhelpful, often giving attitude instead of offering assistance. While the food was really good, the customer service overall was terrible. Also, be very careful with your belongings if you forget something, don’t expect the staff to return it. I will not be going back. However, there was one person who came and asked if we needed anything she was very helpful. Her name is Milena

This hotel was good, but not amazing. The pools were really nice, food was actually pretty good, but just very limited options at the buffet. Snack bar had the best food on the entire resort. Entertainment puts on good shows, however the resort was dead, so kinda hard to keep the vibes up when nobody is around. Beach was beautiful. Definitely worth taking the $5 cab to Playa Pillar for the day. Now for the things I didn’t love. All the bathrooms around the resort ran out of toilet paper daily, so bring some with you daily. Even the airport didn’t have any toilet paper. Drinks at the bar were limited, no menu and staff didn’t speak much English so it was hard to explain drinks to them. Rooms were not the cleanest, my comforter was covered in stains that were unsettling, and I asked for it to be changed and it didn’t. The one store on the resort was barely open, and didn’t sell much, so overpack the essentials, especially some snacks if you get peckish at night. Very difficult to communicate with staff, as most of them didn’t speak much English. No night life, the disco is only open one night a week, and the resort is a ghost town at night time. The Cuban peso is also obsolete, so bring American dollars or loonies and toonies for tips. Overall, I wouldn’t say this was a bad resort, it had its flaws but it was still nice and enjoyable especially for the price.

Room was very good, very clean and spacious. View was great. Food was ok. There was no bread for the better part of 5 days and never was there bacon. The entertainment we did not find very good. They were very new to the business i found. It is a very quiet resort. Beach is not the best but ok. The workers were very good and helpful when needed.

Great time at the Gran Muthu Imperial. The maids are great the room was always clean, we had a beautiful view. There was practically no wait at any of the bars to get a drink, Bar tenders, wait staff and all staff in General were very nice. The Animation team was great, always trying to get people involved they were a lot of fun. The food was pretty good, lots to choose from, only a shortage of bread a couple of days and no bacon or pancakes all week, not a big deal plenty of other things to eat. I was not impressed with the International restaurant, we got better beef at the buffet. The pools were great, the beach was good but not as nice as Varadero or Cayo Santa Maria, there was a lot of rock, you had to go quite a ways down to get to all sand in water, but still beautiful. There was always plenty of lounges. Overall for the resort itself I would recommend.

I was at the gran muthu imperial Cayo Guillermo for 2 months - January and February 2025 and am so impressed with this hotel - and really disappointed when I see bad reviews. Being there for so long I was able to see how hard this hotel worked to compensate for things outside of their control - food shortages for example. There were times that there were no potatoes but they subbed with banana chips - or bacon but subbed with sausage. Once there was a pork shortage but they upped the seafood selection. Cuba is a beautiful country with beautiful people and beaches - the hotel was super clean and the staff friendly and helpful. The pools were beautiful but cold!! (Still swimmable). Understandable as this time of year is their winter as well - however toward the end of February, the pools were a lot warmer. The tourists, often, were disrespectful, condescending and rude - but this was never reciprocated by the staff - I will definitely be back for another 2 months next year. Definitely worth the money.

The resort was very well kept and the people were very nice. The rooms itself were older and there were flaws, such as broken knobs, but nothing to discourage your stay. Whatever you do - make sure you take the $5 cab ride to the beach - it will blow you away. The food was okay really, and not bad at all. You will not go hungry. Recommend bringing hot sauce and salt/spices if you can't do bland food but there was an omelette, pasta and pizza stations and a meat and seafood grill. The two beaches on the resort were nice too.

First (and last) time staying st the Gran Muthu imperial in Cuba last week. Hotel is run down, checked into a room that stank like mold, took some convincing but eventually got another room. Housekeeping didn’t change the sheets the entire week, same with towels and pool towels. Food was sparse and very repetitive (I understand it’s Cuba and bad food is to be expected). Pools were dirty

I took my family there for the first time and we had a great time. Beach was wonderful and the staff were always ready to assist us. We had great service and had enough food that we did not starve. We may not go back as we like an adults only resort.

Just came back firm this resort… as you know there are plenty of food supply problems on the Island so if you expect bread, eggs, all kinds of booze or nice colourful Paris like dessert everyday, it’s simply not going to be here. Staff work 16 hrs a day so imagine how you would feel at the end of your shift.. soo if you expect smily faces.. there are some but not that many.. they try and it’s hard. There are obvious management problems like the cigar bar with a locked cabinet with no keys so you cannot get your cigar at 9:30 pm, hard to get towels at times. If you think tips in dollars are going to change anything, it’s not.. they cannot buy anything with it because there is nothing to buy. Give them things, some that you would not think about like a soccer ball and pump got such an amazing reaction from a mother we gave it to (the pump can also work on bikes)… bike kit repair, gum, tshirt and ball cap, powdered milk, kraft dinner…at the end of the day, talk to them, learn from them and enjoy the sun and the beaches.. don’t forget to visit “the lobster shack” located on the beach passed the adjacent Muthu resort (cab cost us $5 each way per pers and the meal was $30 for langoustine (big), shrimp, fish, rice and half decent bottle of white wine (per pers).

Unfortunately the hotel has deteriorated somewhat. The absence of basics such as eggs and bread on numerous days was aggravating. The Cuban people are more desperate now and mercenary at times. This of course is overcome by the stunning geography and natural warmth of its people. Canadians could learn from them. Overall disappointing in some areas but still an incredible piece of the world.

You don't go to Cuba for the food but this was ridiculous. No coffee for 4 days, no potatoes, only 1 fresh fruit, ran out of eggs, no spoons on the table..you had to find someone to get you one. Only pudding and Ice cream for desert. The ala carte restaurants served exactly the same food as the buffet. Storage of room towels and half the time the toilets would not flush. Also the worst beach we've seen in the Caribbean. Not groomed...rotting seaweed and so many stones and broken shells that you couldn't walk barefoot on the sand. In short...NEVER AGAIN!!!

First of all it is not an adults only resort. Secondly we got there at 11:00 am and did not get our room till 5:00 pm. They would not give us Wifi access while we were waiting. Thirdly, no pop,no eggs except the last days, and we had to stand in line to get some, not enough for everybody. They ran out of bread, coffee,wine, beerand hardly had meat for meals. Also the A la carte, were misleading as there is no Chinese and no seafood at the Mediterranean. And on top of that there was blood on the floor of our building, the first day we woke up and it was still there when we left. This is a low 3 stars, and I would not recommend it to anyone. 1 positive the staff did what they could but had nothing to work with. I believe the website should be updated and reflect reality. And no condiments and things to put on our toasts in the morning

Grand Muthu Imperial Now that we have returned from our recent holiday at the Grand Muthu Imperial from the 31 Jan – 7 Feb 2024, I want to express our gratitude for the hospitality and professionalism of all the staff at this amazing resort. If you are looking at a place to relax and be pampered, then this is the place. There are some of the staff that went above and beyond to make our holiday very enjoyable. Yadi from Sports bar, she is always very entertaining while creating the most elaborate drinks, if you want something different ask her for a “surprise me drink”. Pino, Higteandro, Maceo and Yanet from Lobby bar, they are great bartenders that made our late nights a party atmosphere. You could always count on the snack bar to provide that late night snack

Very bad services ,no water running in the toilets, no toilet paper, 1 tower for the 7 days stay.food no good and customer service is very poor .I’m very disappointed with this trip,we went in the group, the agent booked us the flight together but put 3 of us different Hotels that is the biggest mistake

This was by far the worst trip I’ve taken the staff were not very nice especially the management. They were too busy walking around drinking to care about guests and there were a lot of complaints. The housekeeper rehung dirty towels put dirty blood stained sheets and pillow cases on our bed. I went to ask for toilet paper and the guest service agent refused me even though there was a maintenance man there to get some she said it was impossible I was actually begging her to help me to get a roll and she kept saying it was impossible. I said well doesn’t he go into rooms to fix things and she said yes but he’s not allowed to remove toilet paper.Disguisting service!!!Our room had a lot of bugs I took pictures and asked to be moved they said they were full.The hotel had maybe 50 guests at most I think the hotel can hold about 1000 so it was not busy. The pool was not cleaned even once during our 10 day trip there was debris all over the bottom of pool just lazy there were plenty of staff but most weren’t doing anything.The flies in the dining were gross there were hundreds maid it hard to eat the lady making eggs had dead fly’s in the liquid egg and continued to add them to the egg. Didn’t seem like anyone cared.You couldn’t get a mojito and we were in Cuba. There were a couple really nice staff and our Transat lady Lia was very nice but overall bad experience.I was very aware of shortages in Cuba we were prepared but no excuse for the staff and management very disappointed.The beach was beautiful!

Flies at the buffet were thick and inescapable Painting and maintenance required on railings etc. toilets throughout the complex always in disrepair. Soap dispensers often empty Front desk personnel depending on who was on duty struggled in English and could not arrange for support staff to address issues. Beach towel exchange like trying to win the lottery This is not a five star facility

I didn't mind the kids and daycare at GM Imperial even though it's marketed as adult only. Some food shortages but good staff. The entertainment was terrible. No real music (although there was a grand piano in the lobby). The sound system in the "theatre" was crappy AND the bright LED lights lining the stage made it hard to even look at. Get a piano player or a guitar player for pete's sake.

To start off, I must say that I only book adult only resorts. This was advertised as one so I didn't see any problems . Once we arrived we were greeted with a screaming child in the lobby, then 3 children outside by the pool ( didn't see an adult with them, but they definitely were speaking French) jumping from sun lounger to sun lounger by the pool. Immediately I was extremely disappointed and felt very misled and cheated. The rooms were clean and the bed was very comfortable. No complaints there. The buffet is typical Cuban buffet with the food actually quite tasty, but bring your own spices. Even salt was difficult to get out of the shakers due to humidity. I guess they don't know the raw rice in salt shakers to absorb the dampness in the air. The pool areas were kept clean, but there were piles of undissolved chlorine on the bottom of the pools. I actually thought it was sand at first, but the pool boy told me differently. The staff were friendly as Cubans usually are. The resort was probably around 85% french speaking Canadians and were in no rush to speak to any English speaking Canadians which was very sad really. The beach leaves a lot to be desired, so we went by bus (5$ round trip) to Pillar beach and it was well worth it. We had a great lunch at the restaurant there, and were served the best mojitos I have ever had! The resort didn't have mint for mojitos so it was nice to sip on one at the beach. All in all, with the black flies, sand flies and sand fleas, the misleading about children at the resort etc, I would say it's a 3 1/2 out of 5. I don't know what the steps are to ask for partial money back, but I definitely am. I book adults only because hearing other people's little ill behaved children shriek and sit at all the stools at the swim up bar, temper tantrums in the lobby and dining room was definitely NOT in my plans for a holiday. I work hard and want time away from other people's terrors.

I want to be positive as we travel to Cuba quite often. We tried a different area. I respect it’s a poor country but we are charged a lot. Putting that aside. I was so grossed out. Our bedding was stained. And towels. Apparently we were lucky to have hot water. We avoided the hotel next door because it was kid focused. But we found ourselves visiting quite often for the life of the resort. Also their menu was much better!!! Ours was like a seniors home. No activities. No entertainment aside from New Year’s Eve. The food was classic bad. Which we knew going in. We try to support Cuba but this was the last resort. Dirty sheets and towels was our limit. I have to say tho, this is the first time I have booked with trip central and I am quite impressed with their service and quick response to emails.

Elegant and well maintained resort. Service is first class and food is in general good, especially if prepared on place. In contrast, food in specialized restaurant- Mediterranean was terrible. Room was clean with fantastic ocean view.

Property and food were OK. But the service was horrendous. Everyone always looked miserable and looked bothered when asked for anything. There are several other hotels in Cayo Coco to choose from. We will never stay at a this hotel again.

Check in was good. Polite and professional. We were very surprised to see many children as this hotel was listed as an adults only on the Trip Central booking site. It is also listed as a 5 star resort. I would rate it a 2 star at best. The lobby to the hotel is beautiful with lots of comfortable chairs and sitting areas. The children at the resort use the lobby as a play ground. Not unusual too see 5 to 8 children running around the lobby playing tag and games even during musical entertainment. The room was standard and serviceable. The AC worked very well and our maid was helpful. Had the same bedding all week and beach towels as there were NO clean towels anywhere. We considered ourselves lucky as some folks didn't have beach towels at all. The room had a coffee maker but had to beg ($$)our maid for coffee to put in it. The food was typical Cuba. The bars had good service. The only mixers available were juice and Fanta soda. There was no wine all week except for Christmas Eve. All good as long as you wanted beer, coffee or water. We travel a few times per year and have experienced many different levels of service and quality at resorts. I would rate this hotel service and quality at 1 out 5 . There are so many simple things that could be done better here that would make the hotel a better place, but no one seems to care to make it happen.

This resort had no water for 4 days out of the week They had no drink mixes there was no fruit or vegetable. If you can eat fish all week you would be ok. The beach was all rock if you go bring water shoes had to take cab to another beach.

Beautiful place, food was amazing, we thoroughly enjoyed our meals. It is not a good choice for people who prefer beach over pool, you have to walk quite a ways to sandy beach, Water is very beautiful, we got 4 windy days from hurricanes off Florida coast but still managed to get a nice tan. 1 full day of heavy rains. Shortage of clean towels for room only once were ours changed, also toilet paper was scarce, the maids did the best they could. Beach towel was never changed , we managed as we were enjoying the beautiful infinity pool. The staff was amazing and so were the gusts it was quiet for the first few days then got considerably busier. I suggest bringing towel and toilet paper for emergency use, but definitely recommend this resort, quick side note as of November it was no longer adult only, we did not know that,. There were a few kids but well behaved .Highly recommend the Cuban, international and Mediterranean dinners, they were fabulous, can’t comment on shows as we did not see them , as they were in the lobby

Well maintained resort, beautiful pools. Staff were very friendly and accommodating. The staff went above and beyond to make our experience a great one! Would recommend this resort if you are in need of a relaxing vacation.

Was our 3rd time at this resort love it that’s why we keep coming back staff is amazing Abel at the swim up bar and his family has become our friends made our stay amazing anything we wanted he made sure he had it for us overall an amazing trip and resort

The resort itself is decent. Almost all the staff are amazing. The “beach” at the resort is pretty nonexistent and you need to either walk down to the right or left for any type of beach area. Pillar Beach down the road is breathtakingly gorgeous! Highly recommend visiting there!! The huge downside to this resort is the food. Now I know it’s Cuba, but the fact that there was hundreds and hundreds of flies on all the food in the buffet was disgusting. Either cover the food, or eliminate the problem. Some of the food was also recycled so many times that it no longer even resembled what it was supposed to be. There was scrambled eggs on the buffet that were literally dark brown!! Yuck! We met multiple people who got sick while there and it took over a week for my husband’s stomach issues to finally go away. The only saving grace was the hamburger (which is more like chicken?) and fries at the snack bar…this is literally what we ate all week. The drinks were all amazing and I was honestly shocked at how good they were. The infinity pool was a smoggy green color, even though there were maybe only 10-15 people using it daily. The view from our room was amazing (block 8) and we loved sitting out and watching the ocean. We even got the treat of a thunderstorm the one night. We also had small random items go missing from our room including some of my husband’s meds that were in the safe… Due to the many downfalls we experienced, we would not return to this resort. Ps all the landscapers worked so hard and were all amazing men. If you are going and can spare some socks for them, they are in desperate need!

Overall resort layout was great. Many areas to lounge with pools on 3 levels. Beach access was limited with rock close to the pathway/bar, you have to walk down the beach a bit to get a chair, so bar was not easily accessible. The food was typical and always a good qty with various options, as picky eaters we managed just fine (be aware there is a lot of flies), yes we have flies but what you would expect…it’s x10. Service in the snack bar and buffet was great most of the time, in the lobby not so great. Overall we had a good time, it was a nice place to relax but should mention the music was really loud on the middle level daily close the snack bar.

Small resort, very clean. Food was as you would expect for Cuba. You won’t starve but very limited selection, and oh my the flies!! Beach left much to be desired full of seaweed, and a good distance from the resort. Had a great week of beautiful weather. I won’t go back to this resort simply because if the beach situation.

The hotel /resort was beautiful! Wonderfully appointed,spacious rooms with a large balcony. Absolutely loved the infinity pool! Service was amazing! I definitely will be a repeat customer. The weather was amazing and I loved my first trip to Cuba. Unfortunately,I didn’t do any excursions outside of the resort as my trip was all about relaxation!

We were disappointed. People lovely but…….no beach towel exchange (ever) Fridge not ever restocked. Many trip hazards not visible. Beach misleading in description. Food adequate but disappointed with lack of fresh fruit drinks etc. adjacent GM property had lots and many more options. Would not recommend.

I can’t believe a 5-star hotel in Cuba can be sooo dirty! They definitely have misunderstanding on 5-star. The first day when I stepped into my room, the toilet flushing water spilled everywhere and it kept flushing, loud and gross. The 2nd day when I tried to call the front desk I realized the phone was not working. from 3rd to 5th days, the lights were all off in the hallway, super dark! The buffet place has tons of thousands of flies! They’re everywhere, on food, on plates, drawn in juices, on tables. Every single table on average has 5-10 flies! And the food lack of diversity and taste bad.I got diarrhea everyday! And the travel agency sold me the same excursion twice because they have different names! Also over charged me. It showed the prices were USD85 and USD90, but he charged $90 and $95, I asked him why, he said because it’s converted to CAD. But my credit card showing he charged me USD90 and USD95! I also got bug bites all over my body. I counted, 48 bug bites! Not sure it’s from bed bug or other bugs, but I’m sure it’s different from the other 6 mosquitoes bites on my body!Unbearable. I will never ever go to Cuba!

I usually don’t write reviews but will make an exception for this one. I was very disappointed in this resort mainly for the price I paid. Pros- beautiful resort, clean, friendly staff. Cons- power went out 3 times, lost water in whole resort for a day, no clean towels and had to beg for the ones we got, maids would pick towels off the floor and hang them out on our patio to dry, room not cleaned for 3 days straight, there was hair in our tub from day one and remained there until we went to customer service and asked to have tub cleaned, had to beg for toilet paper, closet didn’t work in room which made it difficult to get into bureau and safe, brand new coffee machine in rooms but no coffee pods, food was very limited, no fruit, butter, pasta, bread periodically and what food was there was cold no matter if you were the first ones there, no white wine, beach was the worst I was ever on, no beach buffet which was advertised in brochure, entertainment terrible, the girl dancers looked like they didn’t want to be there, animators spent most of their time partying with there friends rather than try to keep guests entertained and who does Zumba at 5 pm

Staff was very nice and always willing to give a hand. For the price, this place is awesome! Only minus was the room needed a bit of cleaning; the bedspread was not clean and there was only one bed sheet. All good, after asking, we got a second bedsheet and we put away the bedspread. Weather was nice, turned out we didn’t need it. Food wise, we always found something we liked at the buffet. COVID wise, there was no use of masks at the resort or in the bus to and from the airport but that’s seems to be inline with what’s being done everywhere else. We brought our own hand sanitizer and used it whenever it was needed. We did a. one day trip of off the resort. The rhum, cigar and sugar tour was worth every penny of it!

I knew about the food; was hoping hygiene would be good. It was terrible; the buffet was full of flies. Visited nearby resorts, they were both better. Their beaches and restaurants were cleaner, unlike HGMI

We’re got there had no hot water and are fridge didn’t not work I have meds that need to be keeped cold we went do to the front desk three times the first night and nothing got done then we had hot water for two days then back to cold and one day for a bit of it we had no water then food was so bad we couldn’t eat it most workers were ok others were not happy to be there or get a tip bugs on the floor well eating I would never go there again

Hotel was at about 40% capacity. No line ups, however sometimes felt like skeleton staff. They did a great job rushing around getting things for guests though. Some restaurants were closed.had to request drinking water in our room most days, beach bar had no beer fir a few days. But really good value and great staff.

Not only was the hotel wonderful but the staff goes above and beyond to ensure you have an amazing time. Easy access to beaches and markets along with nice food and drinks. Definitely returning again!

The hotel and grounds are beautiful. Staff are friendly and helpful. But there were a few issues. Firstly, you have to practically beg to get a change of sheets and towels. I had to complain to customer service in order to get the sheets changed. There was no bread in the buffet the entire time we were at the hotel. There was bread served in the Snack Bar and the a la carte restaurants. They ran out of beer. Firstly the pump broke at the kiosk by the beach, no beer. Then they ran out of beer at the pool bar, my husband actually went next door to buy beer at the Gran Muthu. Oh and by the way, the had bread at the Gran Muthu as well as the Rainbow (3 MGM hotels in a row). One day, while going to go for a walk on the beach by the Gran Muthu, we were stopped and told we were not allowed to go through the hotel despite having the same colour bands and staying at the Imperial. I suspect this was because they didn't want us to know they had more selection of food at this location.

The hotel and the place are amazing, however, the food and restaurants are below expectations, basic foods like cheese, ice cream, fries, etc, not available. The food was tasteless. The entire place is very nice and very clean, the view is amazing but you have to walk to the beech, not like all the other resorts around

Overall a good place if you want a value vacation and are not picky about the food where there were noticeable shortages of things like butter cheese deserts among other things. Despite this there was always enough to eat. The beach at the resort next door is preferred to this hotels so if you are going for the beach think about the sister hotel ( not adults only though) There is a great beach just down the road (Pillar Beach) which you can get a return trip to for $5 that is one of the nicest beaches in Cuba and has snorkelling or catamaran trips. Three pools at the hotel are great and we stayed at the pool most afternoons. The sports bar makes great Daquaris and Miami Vice ( worth trying). The lobby bar has great Cuban specialty coffees.

Very clean, good service, very friendly staff, No vendors on beach or property. Only negative was that at poolside the music could have been not so loud!! This resort opened in November and not all buildings were open. Maintenance was slow in getting problems resolved. Felt very safe there.

This resort was not worth going to. There were more than 6 rooms robbed during the week we stayed, including our own. Head staff do not believe you when reporting. Food was not good and in short supply. There was no butter, no oil or fries during our stay. Excursion we went on was not what was expected. Rooms were dirty. Most Bars closed at 5pm on an 18+ resort. Unprofessional and unpleasant stay!

My charger got stolen. Many people lost their cell phones also. Although security knew about it. Failed to take action.. no beaches available. Nnñnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

We were robbed. Money from our safe was taken plus an electric razor. Then we find out this happened to several other people on the resort. A bunch of us were robbed. STAY AWAY. We spent the last two days of our vacation dealing with client services and the Cuban police. The food at the buffet was always cold. The 24 hour bar had no French fries, yet the sister resort next door had French fries.

The size of the resort was not too big and not too small. We stayed in building 7 which was more or less in the middle of everything. Our room was clean and bright! We had an ocean view room and enjoyed the view from the balcony. There is only one main buffet and 3 a la carte restaurants. The restaurants were listed as Cuban, Mexican & Chinese but when we got there this was not the case. Cuba is struggling and they based the menu on what was available. We did eat at all 3 restaurants and the food was better than the buffet but it also depends on what you order. We liked the Mediterranean menu best. In the buffet, there was no butter all week. There was no beef for the first half of the week and then no chicken for the second half. There was no peanut butter or syrup, salad dressings or oil & vinegar to make your own. The food was okay but I didn't expect much. I lost 2 pounds and usually, I would gain a few pounds. The ice cream was the best part and we had that as dessert for lunch & dinner. I found the food was mislabeled a lot and the same utensils were used for multiple items. There was always pork. If you are picky or have allergies I would not recommend Cuba. I was fine as I eat pretty much everything and have no allergies. The pools were nice and a bit cool but once you were in it was fine. The whole resort wasn't being used, there were buildings that were empty. I heard some buildings had issues with the plumbing and guests had to be moved, we did not have any issues all week. Our shower did take a bit of time to drain but we turned the water off in between shampooing our hair, etc. I did not find it that busy but if the whole resort was full it would have been harder to get chairs, etc. I felt like the hotel was rationing items such as water bottles and toilet paper. The toilet paper in the rooms was fine but in the washrooms in the lobby, etc, it was more like paper towels and it would run out. Everywhere we went I made sure to bring kleenex, wipes and hand sanitizer. There were no hand or face cloths but I understand that is common in Cuba. I brought my own Norwex facecloths and my own beach towel. The beach was nice but part of it was rocky and you had to walk further down to get sand. We took the bus to Playa Pilar and the beach was beautiful there! All sand and beautiful blue waters. The bus was $5.00 and that includes your way back but pay attention to the times. You can also take a cab and I believe the price was the same. The chairs were $5.00 as well. We used Canadian cash for the whole week, it was nice to have Canadian dollars accepted at par. I brought some USD but I didn't end up using it.

You are showing the wrong picture! This is not the resort we stayed in, Cayo Guillermo Beach very deceiving, rocks and lots of weeds Food was ok , pools where nice, employees very cordial, We had a major water problem,our last 3 days where so so We had to flush our toilets with water we got from filling 2 litres water bottles at the pool😡

We had no running water for 4 days. No flushing toilets. Then we ran out of bottled water. Definitely not a 5 star experience. Staff were not very friendly overall and seemed to expect tips for everything.

quite elegant and prestine resort. Gorgeous infnity pool overlooking the sea with in pool side bar. nice rooms with modern walk-in shower - ocean view For the next time i would choose building no 9-more ocean front. Love the fact that it's all adult resort. very peaceful and relaxing Great animation - loved the aqua form and zumba classes. Staff are just amazing-will do the extra mile to please you. I would give it a 5s Ehat needs to be improved: removing more seaweed and betting cleaning the beach Improving Sunwing agent on site service and attiture, very rude and gives thes impression of just wanting to get rid of customers as fast as possible.

Hotel amenities were fair. Our room wasn’t the cleanest. Husbands bathing suit went missing. If I went again I would request a room on 2nd to 4th level. Food was so so. Beach was so so. Lots of bars but they all carried different drinks. Communicating with staff was difficult. Snack bar had horrible food.

A beautifully maintained facility, resort beaches great with water shoes , Pilar Beach is a ten minute cab drive away for one of top 5 beaches in the world! Absolutely outstanding and class act staff , from management, wait staff, cleaners and groundskeepers.! Food for a Cuban resort was more than adequate, with some variety not hugely available, but PLENTY to eat all week, desserts at buffet to a minimum, which was perfect for me :) Shortages re toilet paper happened regularly in the public and lobby restrooms, so you learn to bring some with you wherever you go. No big deal, it was expected. Highlight of the week was seeing out busboy tear up when given a gift at the end of his week for his service. Some wait staff are now FBook friends, as they are just outstanding humans, we had so much fun joking and learning about their lives in Cuba.

Wonderful adults only resort. Great food! (If you’re into spicy food you might wanna pack some hot sauce packets or favorite spices as they’re not always available) Clean modern resort with beautiful grounds. Great entertainment, wonderful lobby area for hanging out - delicious cappuccinos, Spanish coffees and espresso martinis. They do their very best with what they have and sometimes they would run out of ceasar mix or mint for mojitos… which was an opportunity to try something else in my opinion. Only thing I didn’t like was that the pool area had loud music and activities playing most of the time during day making it very hard to chill and relax there - I had to avoid that area unfortunately . Great for partying though and the beach made for perfect escape from the noise. Also the disco is off resort and additional $$. Beach is a bit rocky so bring water shoes or find the one easy spot by the last umbrella to get into the ocean. The closest beach bathroom is quite a walk away so plan accordingly and it closes early which I found annoying. You would be wise to carry some tissues or tp in your pocket in case they are out of toilet paper -it happens sometimes in the common area washrooms …

This hotel has the look and feel of a 5 star resort! This was our first trip in 3 years and went with trepidation. After filling out the QR code as early as we could and printing it off (even going back in to make a correction was easy), we breezed through the airport in Cuba as usual. Coming back there was a temperature check as you entered the airport, all done via infrared thermometer. We wore masks while on the airplane although not many other adults did. Prepare to relax here as there are not many outside influences. Nature is at its best with thousands of conch right off the beach. Wear sea shoes as you'll be tripping over them! A trip to Cayo Media Luna from Pilar Beach with a snorkel over a sunken ship was just right. Spend your evenings lounging in the lobby with a Spanish coffee or a capacchino and chat with other guests or watch a show in the theatre. The food was great even by pre-covid standards compared to places we usually go. Great wifi everywhere as well. We will def be back!

Hotel is in excellent condition and clean. Good variety of food - temper this comment with it being Cuba... but we were pleasantly surprised. The infinity pool and view is second to none. Evenings wrap up early for some peace and quiet. Great couples / adult only resort. We wouldn't hesitate to book again - through TripCentral of course!

Been to Cuba many times and this was one of our best trips. The price was 1/3 compared to other destinations was worth every penny. Rooms were clean beds were very comfortable. no issues. Beach was very nice with better options next door at the Muthu Cayo Guillermo or down the road at Playa Pillar. Grounds were very nice and service excellent. Food is Cuba standard fare not a lot of options but enough each day. Drinks were very watered down almost to a joke level so we stayed with beer that was fine. Excellent coffee available from all the bars cappuccinos, expresso's etc. I would definitely return to this hotel just keep in mind that your not going there for the food its the beach and Cuban service/people that make the vacation.

Booze, warm weather, good staff, nice beach close by. What else do you need. ...........................................................................................................................

Really enjoyed Gran Muthu Imperial. Staff were very friendly and helpful. Resort is well kept and clean. Pools great - only minus was no hot tub. On a great beach and minutes from nicest beach in the country. Food wasn’t the greasiest but drinks were very tasty. If you get it at a good price would recommend.

Hello , the resort is quite new and location is good as well , close to playa pilar beach , delphinario , stafd if friendly , water activites like sailing and other boat activites are free , also theres a spa , small market , bowling alley and disco . The only thing is you need beach shoes for swimming as there a rocks on the shore, alternatively you can goto cayo guillermo beach and also the occupancy was low during our stay - so not much of entertainment happening while we were there . Overall i would say its a great resort to stay and staff was friendly and helpful .

Now that we have returned from our recent holiday at the Grand Muthu Imperial, I want to express our gratitude for the hospitality and professionalism of all the staff at this fabulous resort. If you are looking at a place to relax and be pampered, then this is the place. There are some of the staff that went above and beyond to make our holiday very enjoyable. At the Snack Bar we were always met by Yulliet and Laimy with a smile and the best Spanish coffee in Cuba. Aimee, Maury, Osvel and Guillermo from Buffet that provided us with a comfortable setting. Siomara our housekeeper in block 9, she would always provide an surprise in our room, love the art work. Jeny from the pool bar, she would always provide us with a special drink that was know to us as the Jeny Special. Yadi from Sports bar, she is always very entertaining to watch as she made the most elaborate drinks. Carlos, Pino, Higteandro, Maceo Yanet, Grether,Asiel, Lince, Yoendry and Fatima from Lobby bar, they have bar tender traits that made our late nights a party atmosphere. We cannot forget the gardeners and cleaners who keep the grounds and hotel look amazing. Food and Beverage Managers Joan and Jean. Thank you for always checking in to make sure everything was okay. Yordanis from Marketing and Adriana and Jorge from Customer Service. Yoenny, Ismary and Rachel from Front Desk

3rd trip to Cuba, and 1st at Gran Muthu Imperial. Hotel is beautiful, grounds are lovely. Spent most time at the pools, but beaches were great. Travelled with my husband and 2 other couples who were returning guests at the Imperial. Covid had some affect on the variety of food but there was always lots to eat. As usual the Cuban people were the hit of the trip and the staff here were great. Starting with our rooms in building 9, Rosy and Siomara kept everything spotless and we were entertained by the most fabulous “towel” art. We started our mornings with coffees/drinks in the snack bar where service from Yulliet, Laimy, and the others was great each day. Always helpful at the front desk were Rachel, Ismary and Yoenny, and Adriana and Jorge from Customer Service. Our dining was made better by the staff in the buffets Aimee, Laura, Maury, Osvel and Guillermo. Food and Beverage Managers Joan and Jean checked in regularly to see if we needed anything. Also Yordanis from Marketing, was always making sure we were happy. We had great service from Jeny and William at the pool bar. And in the evenings we made a regular stop at the sports bar to enjoy the daiquiris that Yadi makes. And we cannot forget the staff at the lobby bar Higteandro, Carlos, Pino, Maceo Yanet, Grether, Asiel, Lince, Yoendry and Fatima. And while we didn’t get their names there were the gardeners and cleaners that kept everything looking nice.

Text: Another wonderful vacation with our friends at the Gran Muthu Imperial. Being our third time at this resort the staff, once again did not disappoint. We were welcomed back with open arms (literally) and for the whole week we enjoyed seeing the hard working staff of this resort, it is so wonderful to see how dedicated and humble these people are, it truly makes us want to stay longer each and every time we visit. Covid has truly impacted the resorts of Cuba but there was always plenty of food and drink to go around. We would like to mention the many amazing staff that helped us make this trip unforgettable, we apologize in advance if we have forgotten anyone: Yulliet and Laimy from the Snack Bar Yoenny, Ismary and Rachel from Front Desk Aimee, Maury, Osvel and Guillermo from Buffet Adriana and Jorge from Customer Service Siomara our housekeeper in block 9. We were greeted every day with a hug and smile. Yordanis from Marketing Jeny from the pool bar. Yadi from Sports bar, you truly do make the most amazing drinks. Carlos, Pino, Higteandro, Maceo Yanet, Grether,Asiel, Lince, Yoendry and Fatima from Lobby bar Food and Beverage Managers Joan and Jean. Thank you for always checking in to make sure everything was okay. We cannot forget the gardeners and cleaners who keep the grounds and hotel look amazing.

It was a very beautiful resort and since this was my first time so don’t really have anything to compare with, but I loved every minute of my trip. Amazing drinks (very colorful) and nice view, nice swimming pools and great staff. Just too many mites is bed they so tiny you can barely see them. As a vegetarian don’t have much options to eat but fruits, fries and grilled sandwiches were alright! Overall I had great time.

I like this hotel. public area is clean, food is fresh, people are nice. comparing with price, it is good enough! The only concern is the mosquitos!!! too many!!! It really bothered us! Some one should give us suggestion or warning after we book the hotel so that we can prepare at least.

The hotel is very good, near the sea and food and drink are free and available any time. One incident we would like to report is that: the room#8009 (we upgraded to oceanview suite) lost internet after we stayed for 2-3 days. On Wednesday night we were arranged another room(#9016) which has no oceanview. The hotel said the whole building for room 8009 did not have internet and need to be repaired. So we talked to hotel about refund the difference of hotel fee we paid between the oceanview room and the regular room. But the hotel can't give us an answer. Other thing is in room 8009, the mesh door could not closed properly and so there were a lot of mosquitos and we got lot of bites. There is washroom basin drain pipe leaking(not to big )in room 9016. Food is good but we suggest to mark the lable on the plate in some details so clients may know what are the food. It is a buffet style and after the food processed sometimes we did not know what kind of food in the display. Coffee are not available in buffet room and need to be got from the lobby bar. Hope it could be available in buffet room once ordered with waiter. walking lane's lights need to be repaired so some places are very dark in the night. Generally , it is a unforgettable experience and I would recommend friends to live in this hotel as comparing with the neighbor hotel there is less residents and there is more opportunities to enjoy the swimming pool, etc.

The resort is acceptable, the room was full of bugs, we did NOT eat for 7 days straight, 1 restaurant open only full of bugs and flies, you can not open eat from the food disgusting, they were using the same plastic cups at the bars.... Never again

The overall experience was below poor. We usually make the best of our Cuba vacations, however this was the most challenging time we’ve ever had. We don’t go to Cuba for the food, but to have to eat all meals at the snack bar, with close to no food, flies and birds landing on your food, food was always cold, it’s not acceptable and I’m pretty sure it does not meet any health requirements. This hotel has no beach, so you have to walk to the next door hotel through uncut and unmanicured grounds. The pools are great however the water looks dirty. The rooms are nicely done as the resort is newer. We would not return to this resort and definitely would not recommend to any of my family and friends.

My issues were that I had to keep asking for more time to use the wifi. The food was not even warm some days and I think they were intentionally burning the fries. I found some decent meals. Some staff were not friendly. Gym was not adequate. They need to renovate some areas.

it's not a 5 stars, it's a 1 Star, and I'm generous. Food is aweful, no beach at all it's only rocks and you could find tires, junk, shoes, bottles, plastics, etc on the what so called beach. They expect a tip for everything, even water! We asked for a bandaid after an accident and they had none, they didn't have tea... I could go on for hours, thanks to Air Canada Rep (as trip central confirmed they couldn't help us) we changed resort, it was way better and it was a 4 stars with the best beach ever. People who like this place never travelled.

We were very happy with the hotel itself, very clean, modern and new, however very disappointed with the money we paid and lack of services that were not available because it was a "slow time" of year... we didn't get any kind of compensation considering what we paid

July 1 – 8, 2022 Travel Period : July 1 – 8, 2022, very hot Low season \ off travel season, less then 50 rooms booked. Buffet Restaurant: Day before departure received email that the Buffet Restaurant dining inside was closed due to low season. Mini Buffet service to be offered at the Snack Bar for Breakfast and Lunch. Snack Bar: Serves finger food order from menu, excellent burgers, terrible fries. Open tier walk up. Large room, no problem with finding a table. Buffet Restaurant: Due to low season the Buffet Restaurant Dining Facility inside was closed and a mini Buffett service was provided at the snack bar daily for breakfast and lunch. Breakfast was fine still cool in the morning but lunch was to hot and I did not like this. Daily Buffet consisted of 3 meat products, pork, chicken, beef, changed one day to shrimp. I eat a lot of salad, green leaves: No lettuce, plenty of peppers, cucumbers etc, just no green leaf lettuce. Also no tomato. Plenty of fruit..excellent. Plenty of sweet desert trays and ice-cream. Excellent Service at the Snack Bar during Breakfast \ Lunch. During lunch there are to many flies on the buffet food and this was a turn off for me. a la carte Menu Restaurant, Dinner was provided in a La carte menu restaurant the menu changed daily. I like this because it was air conditioned and inside, the quality of the food was poor and often cold. Service was excellent. Room: Excellent, AC worked, washroom no problem, no power problem, shower had plenty of pressure. There is a mini fridge inside the room, only on the first day there was 1 can of beer, rest of week no beer and was not re-stocked and no pop. Water was provided in large 2L bottles. Ground Facility: Excellent no problem, clean, on going maintenance by staff. During booking I requested top floor of bungalow and king size bed, sadly disappointed upon arrival I got neither and had to wait until another room was ready few hours later. During booking I fail to understand why make request if they cannot be fulfilled, like above, seems request at best. Pools: 3 Cascade pools, excellent in size, due to low season not many people in pool. Due to the heat the water in the pool was like tap water…very warm excellent. We spent all day inside the pool. Lobby: clean, fun, no problem, excellent bar service with nightly entertainment. Beach: Good, plenty of umbrellas due to low season. Beach grounds need to be kept clean daily as plenty of plastic cups are left by tourists, seaweed washed up, need to do a better job here.

THE GOOD: Big nice rooms. good & nice room keepers cleaners. good tennis courts. I played with Giobani the Cuban Gym Guy, very kind and helpful. 3 swimming pools, (with very few shades from palms). The entertainment persons are very dedicated & nice, everyone, the ones on the pool, the night shows people, etc. The waitress and staff are awesome, nice & helpful even the garden keepers, (only one of the pool cleaners, look like he doesn't like his job). The Dominican chef is very good, but sometimes the food wasn't good, because he doesn't have all the ingredients, (onions, garlic, species, spice hot peppers). So we ask him for "picante", and he ran to his place to invite us from his special Dominican hot sauce, and that save the food of the day! THE BAD: The beach in front of the hotel has no sand, it has reef rocks that you can not step on, nor get into the sea. The accessible beach is after the end of the hotel and the bar, with some chairs and shades far from the bar. Too many mosquitos, flies, crows, and seagulls trying to steal your food when in the big & nice open breakfast and lunch buffet. Some days poor flavor food. The supper at the night restaurants was good in general, but one day I chose onion soup, and they gave me one without onion(???) because they have no onion in the kitchen (???) weird eh? I hope these comments will be helpful. Thanks to the Cuban staff (and Dominican chef) that make my vacation a VERY HAPPY ONE!!! Special thanks to Giobany, (the tennis and gym guy). Adriana López, Grettel Martinez, Jennifer (pool bar), and the bar lady at the indoor sports bar. They were AMAZING!!

Hate to complain but this place really pushed me and my girlfriend to our limits. Calling this a five star resort is a flat out lie. I understand that there has been problems with food supply and covid-19 causing staff shortages. But the resulting stay was far from the product advertised. Almost everyone came off as very cold. We found this unsettling since we have both worked in the service industry and couldnt understand why we were being ignored, or like we were bothering the staff. The atmosphere was just very awkward and confusing. When we asked where dinner was we got shrugs. Public bathrooms were constantly out of toilet paper. We went to the cigar bar looking to have a fun time (as people who dont normally smoke) and the person there just made us feel stupid for knowing nothing about the cigars. The fact that all al a carte restaurants were closed and they solely relied on an outdoor buffet for breakfast and lunch was a joke. Because the buffets were outside the staff had to fight a battle with flies the whole service. Some dishes by the end looked like they had more flies than food in them. The salads were rancid, just constant recycling of food from lunch to breakfast. It felt like a bad summer camp. I didnt eat other then the odd piece of bread and dinner for the last couple days. This was my first "resort" vacation and i found i have been served better meals in hostels in the middle of the Peruvian jungle. I feel the a la carte menus have just been the same since before the pandemic since the descriptions were completely different than the product served was often nothing like what was described. Soups smelt like burning steam tables. We spent $100 USD on a private lobster dinner that pretty much included 2 lobster tails, and appetizers/desert literally brought over to us from the buffet. They have these tables that i see they feature on facebook and Instagram with bottles and glasses lined up with lighting and stuff, but whenever we would walk by staff would just glare at us. I think they're just displays? Just kinda added to the bizarreness of the whole place. It seems like they have nice-ish facilities like a gym or a theatre but I constantly found that everything was shut. No choice in restaurants. All the gym equipment was "out of order" a nice square with several places but all the doors were locked. After braving some toast i needed a bathroom and 3 out of 3 bathrooms either didnt have toilet paper, were locked or was yelled at by maids saying dont go in there. I just feel lied to when looking at the 5 star rating. Really feel like a karen writing this out but i genuinely feel lied to about this resort and spent money but also limited vacation days down here. Once we got 3ish days in we were wishing to be home. It felt like we spent most days waiting our trip out on the beach and sleeping early since there was next to no nightlife. Every response I've received about complaints has been vague customer service copy and pasted mentioning they have brought up our issues to management, and we are left with a feeling of being taken advantage of. There is a shocking amount of good reviews posted that i cant understand, no one in their right mind would find the service, food and stay acceptable with what was advertised. To be fair the beach was nice, and if you end up here, definitely take advantage of a short trip to pillar beach to escape the resort.

We are back from spending a week at the Gran Muthu Imperial hotel. On arrival we were given pre-arranged reservations for the a la carte restaurants with dinner at 8 or 9 pm. Due to medical reasons, this was not acceptable and we were told we would have to discuss with the agent making reservations after 9:30 in the morning. When we met with her, that is when we learned that there is NO BUFFET in the evening with the exception of Tuesday and Saturday. All other nights, the guest all had to go to the a la carte restaurant or go to the snack bar (hamburger, hot dog, poutine, fries). We had heard the beach was had rocks I thought it meant we would have a difficult walk into the water. I was so wrong. The water was covered with water big rocks, small boulder size. You cannot swim in this water. We walked to the other beach on the left but the sand is not groomed, looks like it was dumped on the beach, it is so deep and uneven, it was difficult to walk over. Many guests did not even know we had a beach, they thought it was the beach we saw from the pool area where the weddings are performed. The breakfast food selection was very good. The lunch one was left to be desired, it was a hit and miss. You don't go hungry but the selection is bony chicken or pork. Later on they introduced beef stew and a stir fry but I think it is because there was another group of guests that arrived. This is my first time with an adult only. The hotel next door with the kids had much better beach which we ended up going to and the water was beautiful, you could walk a great distance in the water. As for the housecleaning, it was minimal. The rooms were swept and the beds made but they did not pick up the empty water bottles from the desk, they left them. The towels were rarely changed and if you asked for some, no white towels, and they would give you beach towels to use then ask why you have so many of them. I called the front desk about the towels on the Monday, we had been there since Thursday and after that, the housecleaning was nil. The worst part of the trip are the flies, little tiny black flies. So many of us had bites, my husband and I to the point we had to get medical assistance for the itching because we had run out of our benedryl, after bite gel and spray. We had brought as we had been bitten badly in Jan 2020 on our last trip. Therefore, the seasons are different but the flies are bad. Be aware of this before you go. If you want to be on the beach and go into the water, this is not the hotel for you.

The hotel was clean, well kept, with amazing ocean and pool views. I was in building 8 and saw the beautiful ocean and pool every morning. My only complaint is the food situation. Currently there is is NO buffet for dinner. It’s only alla carts, so if you do not like fine dining this won’t be for you. The portions were really small at dinner and oftentimes we had to go to the snack bar to get food afterwards. The people of the resort were all amazing and friendly. If you go, Pilar beach is a must.

While the resort was very nice, clean and well kept, the staff in our opinion may want to remember that we are their guests and maybe remember that you have to acknowledge your guests. On NUMEROUS occasions we had to wait for any inter-reaction because they were so busy talking to each other … in the dining room trying to get a glass of water to go with our meal, or a drink at the bar.

Service could improve greatly Food was marginal and not a stretch to say the hot dogs and fries were the best menu item anywhere Good facility and pools Bars were decent Rooms were good Beds comfortable Went to the Mexican restaurant and food and wine terrible

My friend and I went to the Grand Muthu Imperial April 10-17 this year. 2 girls that work together to hang out and relax. We had a great time. Rooms were clean, service great. We were entertained and the staff was very friendly! The food was good, always something to choose from. They have the best roasted pumpkin! Omg and their ice cream! Yum, only time I eat it is when I’m in Cuba! The ocean and beaches are beautiful. If you a vacation with no faults go somewhere else and pay a ridiculous amount of money and be harassed by staff and vendors, if you want beauty, friendly staff, no vendors bugging you on the beach or the edge of the beach then go to Cuba. We had a great stay at the Imperial!

This is a fairly recently built resort, that’s well kept and in great condition. Location is beautiful, with infinity pool overlooking a scenic view. (additional pool behind) Very nice beach to left of the resort (not included in view from pools) The layout is convenient with everything close and easily accessible. The staff is what really makes this resort great for Cuba. They care about making your trip enjoyable, go above and beyond to help wherever possible. Can’t say enough good things about the team we met! Entertainment staff work to keep you involved and aware of all activities throughout your stay! (S/O Miguel #wakeywakey)

Friendly workers and nice water obviously. The food was horrendous unfortunately. Cocktails were ok. The beach is rather small and considering that the resort was NOT in full capacity you will never find seats unless you claim them at 6am. 70% of the guests were seniors and they claimed their seats in the morning even if they were never at the beach. Since Cayo coco is so secluded and off the main lane, there’s not much to do outside of the resort. Make sure to bring lots of US dollars in cash as you will need to tip and there’s no atm in the hotel.

The resort was absolutely beautiful. Scenic views, spotless and well maintained. The staff were all so friendly and kind, lots to see around the resort and good entertainment in the evenings. I definitely recommended this resort for anyone looking to visit Cuba. PS no kids is better than I expected

There was a quick check-in after a very late arrival. The room was a good size and a great walking shower. It was probably the hottest water ever in a hotel. The resort was easy to navigate and all was kept well. Terrific lobby bar as well as the 2 by the pools. There was always someone cleaning any debris from the water. The beach was not great. Did get my lower legs wet but as there was a drop off was not able to go deeper in the very warm water. I did not mind the food. The veggies and fruits were also wonderful. The person I was traveling with was not as pleased with variety of food served. Food was served by staff who tried their best to keep up with the demand. Some people were to impatient and grabbed to serve themselves. Would probably not return only because I would like a beach with a walkout that is flatter. Great staff!!

It is very sad to see how run down this resort is considering it is only a few years old. Several of the public washrooms on the resort were closed the entire time we were there due to lack of maintenance. The lack of cleanliness in the pools was unacceptable and the lack of soap to wash hands in the restrooms during Covid is unacceptable. If you are looking for a long white Sandy beach to walk this is not the resort for you. The bedding in our room on arrival was not fresh bedding and it was almost impossible to get fresh towels. The staff did their best but the resort itself needs a lot of work.

I really enjoyed the Grand Muthu. The beach and R and R were just what the Dr. ordered for restoration of soul. Staff were very friendly and appreciative. Wish I had been told that you need Cdn or US currency everywhere. They don't take their own money!! The irritations of overflowing showers and other inconveniences were vastly outweighed by the location, weather and Cuban people. Viva Cuba!

The resort itself was beautiful and the staff very friendly. We were alarmed at the lack of hand sanitizer throughout the resort. Soap dispensers were empty in many washrooms too. Food at the buffet was limited, but the ala carte restaurants were good. Beach was very disappointing. We had to walk a fair distance to get to the sandy part of the beach as the ocean directly behind the resort was rocky.

Clean, big rooms with nice pool, garden or ocean view, it doesn’t matter where you are on the resort sunrise and sunset is beautiful. Everything you need is near by so no need to walk lots except to get to the beach where it’s a five min. walk All the bars on the resort are awesome they make the best drinks…. over all I had a great experience at gran muthu imperial! Great job guys keep it up and cheers to Brian!🍹🍹🍹🍹😂

Good: Beach, views from room, coffee and good service for the most part. A little strip mall just outside the resort to buy your souvenir's. Bad: Food, terrible, no bread, no bacon, no toaster to even toast your own. At the reservation restaurants: what was on the menu was not what they had to offer guests. i.e., ordered chicken breast, got leg, wanted beef got lamb, chicken was cut so weird making it hard to eat due to bones at every bite. just horrible food, the worst I ever had in Cuba, many shortages of everything. ugly: resort permitted smokers to smoke literally everywhere, no enforcement even as people were eating at the snack bar, people smoking, vaping, even cigars. Dress code for restaurants not enforced either, said long pants, saw many with shorts and sandals. Never stocked the fridge unless we called, one day, no bottled water at all. I called and they promised to bring, they never did. I had to beg them for everything we needed. don't ever expect beer in your fridge, they will never provide this unless you demand it. once a guy brought water which I was missing, he handed me the bottle, I waited, he didn't offer the beer, he had it, I had to ask before he handed over two cans, maybe he wanted to keep for himself. I don't appreciate the smell of insecticide every time I went to main buffet in morning. I have been to many resorts and never experienced this or it was done very discreetly, bugs(cockroaches) falling all over the place being swept up by servers. disgusting!!! This so turned me off of ever eating there again so I stuck to the outside snack bar for literally everything. this resort is NOT a ***** star, at most 1.5. I will never return to Cuba again. This was my third time and, I wasn't excepting miracles, it is Cuba after all , but I was hoping for what the other two resorts provided me , maybe I should have lowered my standards., I know Covid has affected all resorts in some degree.

The hotel was pretty nice. Change of towels and bed covers was not regular, but not a big issue! It is far from Havana to visit, but good by itself. Had one day tour to Murun city in neighborhood. It was excellent

The resort was very nice for Cuba, Beach area was limited had to walk to far end of resort to access and limited area for swimming due to rocky bottom. Room was great directly on the ocean with a great view . (building #8 room 8110 located on second floor). No vodka available at bars and they would run out of wine occasionally. Also had no hamburgers at the snack bar during our stay, Arrived to resort at 1:30 Pm and our room was not available until 8:30 PM they told us the laundry was not delivered to resort from vendor and this was the hold up. Other than these issues our stay was good and the weather was great, always a strong breeze at the ocean which was nice to cool us off. Reserved a dinner at the lobster shack (located 5 min down the beach) through the front desk and it was very good I would recommend this if you like fresh Lobster and fish. All the staff were very friendly and accommodating. Buffett had enough choices of food to keep us fed, breakfast omelets were always good. We did not book any Al a cart restaurants so cannot comment on them.

We just got home two days ago and can’t wait to get back. This is our second time at this resort, and there will definitely be a third! The staff is wonderful the hotel is clean and well-kept. The food is ample and the alcohol is free-flowing.

We are just back from our stay at the Gran Muthu Imperial and we love it, we are planning to go again. The staff is amazing, always smiling regardless where you are: reception, bar, restaurant, etc. They are very cautious about the COVID, what surprised me the most is that at the buffet they even serving your plates, so I was not worried about my security. The ground was awesome, well maintained, few people complained because there is no beach directly on the resort, however, about 10 minutes walk, there is a beautiful beach were you have access to chairs, washroom and bar. This hotel is fairly new, so the room are great, very comfortable bed, very clean. a plus for me was that the patio door has a screen, I was able to leave my door open at night and feel the breeze from the ocean. For Cuba, food was good, for sure you don't have the same choices as you would have in Mexico or RD, but if you don't find anything you got a problem. There is always fresh vegetables so you can do your own salad, the fish and lamb are excellent, deserts are delicious! I will go back for sure!

I have been told to lower my expectations because it’s Cuba and because there is serious food shortage. Nothing of the sort happened. My vacation at Grand Muthu Imperial exceeded all my expectations. The weather and the beach were perfect. The hotel was super clean – the room, the common areas, the restaurants. The staff was very friendly and helpful, including the staff at the doctor’s office. The food was delicious – always fresh tropical fruits and fish. My friends who are not vegetarian told me that everything was good and that the chefs were great. The room was spacious and clean, I had an amazing view. I had a great deal and I hope that the price will not go up too much in the future so I can go back again. I would definitely recommend this hotel and I thank all the hardworking staff that made sure we spend a perfect week.

The resort was clean and absolutely beautiful. Food was tolerable, the staff was outstanding but there was a toilet paper shortage, safe was broken in our room, shower leaked everywhere leaving our bathroom always flooded, and they never brought us new towels

The resort was absolutely beautiful, the beach was a a little far from the rest of the resort but the walk was nice. They always had something going on around the pool, and everyone was so friendly. Went on two excursions, the Sea Tour and Ciego De Avila. They were so much fun and definitely recommend these excursions. Had an ocean view room with a huge king size bed. Thank you trip central for the help booking this trip!

There is what you need to know. This isn't the first time at this resort. Our previous visit was one of the best experiences I ever had in Cuba and this has been the worse experience I ever had anywhere. Resort ground well kept and maintained. Pool clean and beautiful. Rooms are nice and our maid (7102) did a good job. Only issue is we never received beer or pop after the first day. We did receive water daily. Food and very scarce and limited. Last time we were here there were pasta stations, pizza stations, fish and meat etc.. This time three was only fish and meat(pork and sometimes beef only) stations. The hot buffet had 3 or 4 different rice dishes, a bean dish maybe and potato dish. Also something they repurposed with hotdogs and a pork dish you could dump over your rice. Breakfast was the best meal of the day. You're not allowed to serve yourself so you are always waiting for a staff member to put your requested food on your plate if they could understand you. During our stay there was no butter for the first 3 days, no vodka at any of the bars, no chicken and the list can go on and on. We were lucky and we were able to eat at the alacarts most nights(thanks to a staff member getting us in Yoan). We arrived on Wednesday Jan 19th and we were able to enjoy our selves beside the food issues until the Monday night when our COVID test results can back (this is when the nightmare begins). I will try to keep it short and to the point, but I could write a novel. I SUGGEST NOT TO TRAVEL TO CUBA ANYTIME SOON. THEY HAVE A MAJOR COVID OUTBREAK. They tested us Sunday morning and you get result back late Monday night for Wednesday travel back to Ontario. I went to the desk at 2200 to find out our results and told that my girl friend tested positive for COVID and I was negative. At this point we had to pack up her things and she was taken away to another room in the same hotel(I choose to go with her so she wasn't alone) . She did 2 rapid tests and both were negative and she had zero symptoms. There were also 9 other people from the same plane that we were at our resort (not counting other resorts) that tested positive. Once you were put in the COVID rooms you were treated like you didn't exist anymore. The Air Canada Rep at the hotel through this whole experience was no help at all. They didn't even check on there customers to see what they could do or if you approach them they just talked in circles and said to deal with the hotel. Air Canada was the ones promoting this place and should be held responsible too. Customer service would call your room to see what you wanted to eat 3 times a day. If the food even showed up it was normally cold, you might get a fork or knife, a nice salad but no dressing. Lunch one day came at 1600 and another day dinner at 2200. How is this acceptable? After you're finished with your dishes you put them on a table out in the hallway. Most days the dishes would sit there for the majority of the 24 hours before someone would pick them up. This was attracting very large cockroaches and animals. There was no maid service. If you wanted your room clean you had to beg and tip to get cleaning products from the maid. Then she would stand there and watch you clean your own room. My girlfriend's sister and myself had to keep calling the resort to help get her the basics like food and water. The resort refused to give you any beers or alcohol and when you ask why they said because you have COVID. I asked for her to be retested because she had no symptom and was wondering if it was a false positive and they said not for 5 days. I said I'm paying for the tests and should be able to be retested. They out right said no. The only time you saw the Doctor and nurse was once a day when they would show up to listen to your breathing. Most days they didn't even know my girl friends was. No paperwork with her name on or chart. Other peoples names, but not hers. Now came Wednesday when our flight was to return. I had to leave her there after a heavy heart, as if I stayed and tested positive later in the week, I would be forced to stay another 10 days after the results come back. Now she was all by herself in isolation. It just got worse from here. Thankfully we had bug spray as she was getting eaten by bugs in the room. She sprayed the balcony daily as there were ants everywhere as well. The front desk at certain points were purposely not answering the phone we she would call to request water. I know this as when I called from home they answered immediately. Her sister had to keep emailing as well as calling. Even then most the time they said they would look after our request and nothing happened. Friday came along and they retested her. Again we had to wait to the following night(Saturday) to get the result but they never did arrive until Sunday morning. At 0830 Sunday morning we received the news she was negative. Now the race was on to get her on the only flight Sunday(no others till Tuesday)to get back home. The only flight was a Sunwing flight because Air Canada reduced flights to only to 2 days a week. The Air Canada rep just pushed her over the Sunwing rep. They Sunwing rep said there were lots of seats on the flight so she jump in a cab to the airport. After the cab driver ripped her off for $70 to driver her one way(could have got a ride from the airport when we arrived for $35 CDN) she now had to wait out side the Airport until most people checked in and for Sunwing to process payment. During this time the Sunwing rep was playing around with his friends outside the terminal watching videos, screwing around and burping loudly (very unprofessional).After a bunch more hops she made the plane ride home at a cost of $495.00. Lucky we purchased COVID insurance. Side note the Sunwing flight she was able to get on, 47 people missed there flight home because they tested positive in Cuba. There is a lot more to this nightmare, but I have given more than enough information to paint the picture. The resort could have done such a better job to help you through this experience and they just refused. I will be a very long time before we travel to Cuba again.

6 seniors Nov. 23-30/21 Booked Muthu Imperial- reopening delayed so offered credit, refund, or move to new LGBTQ next door which we accepted. Great decision. Low occupancy meant we were totally spoiled by 100% of the staff and no crowds or lineups. Seriously, and fellow guests a blast! Quick easy checkin after 45 minute ride from airport. Crystal Beer available onboard - $10.00 Cdn cash for 3 cans. Room - clean, spacious, love having screen door to balcony, faithfully restock of frig (beer, water, pop) locks, digital safe, AC, all worked perfectly. Good sized shampoo, b. wash & lotion provided but bring facecloth and creamer from home. Direct dial phone for room# to room#. Pools/beach - pool large and clean. Hard-working gardeners keep things lovely. Suggestion … too late now for me but they could sure all use some work gloves😁 Outstanding service at both swim up and snack bars. Pizza, fries, cheeseburgers, ham & cheese from panini press all very good. They appreciate guests using the seating provided there and not pool loungers to eat. Small coral (need shoes) beach great for shelling. If you’re lucky there are 2 local gentlemen who collect them and will give you some beauties. Hope you will tip and/or gift them. Beautiful swimming/walking beach further down. Magdiel at beach bar will make you a cold tasty beverage just before you reach the sand. Can’t get snorkel from Nautica so bring your own. 4 of us waded out near buoys one calm day into field of jumbo conchs. They were all still inhabited by the animals so please just have a look and put them back. Food - weren’t able to get A la Cartes but found buffet and snack bar more than enough. Again, the servers and cooks were fabulous and treated us so well even in this covid situation. Staff must plate each item for you and I can see difficulty when number of guests increase. Fresh cheese omelette made to order my favourite. Very enjoyable Cuba Day outdoor bbq lunch one afternoon. Coffee in buffet just ok. It was best in lobby, coffee and pool bars. Try ‘special’ cappuccinos with coffee liqueur, or Spanish! Entertainment - had the most fun at karaoke night. Wish it were more often than just Tuesday. Song trivia was fun but way too young for most of us seniors. How ‘bout a 60’s, 70’s - 80’s night? We’d rock!! Good games poolside each afternoon. Sometimes caught between music from both pool and snack bars.😒 More music selection would be great as it would get a little repetitive after a week. Friend & I took hopon/hopoff bus to the market and it’s still $5 pp but credit card only. It was Friday and quite a few less vendors - apparently more on Saturdays. Little bar there near bus stop makes really good pina coladas -$2.50 glass or $6.25 in a pineapple. Again, credit card only, same as the shops. You can also get beer, rum, etc. Seamless check out. Covid test was done Sun. am for Tues. departure at $30. US pp on credit card at check out. Actually got our negative certificates on Monday. Don’t forget to complete the ArriveCAN sometime during the last couple days of your stay. Out of room by noon and no airport bus till 4 but luggage well looked after and we kept valuable stuff with us and still used all amenities. CUCs aren’t used anymore. (actually, we had about 24 old peso coins which we were told could be turned into bank by local Cubans -minimum 20? at a time) Not sure but passed the coins & info on. Make sure you have a credit card, you can buy peso notes for tipping eg. 20 peso equals 1 cdn. dollar, 100 peso equals $5 cdn. etc. Loonies & toonies can’t be exchanged in Cuba so I also suggest Cdn. $5 & $10s whereby tip more, less often. No exchange and you’re not always digging for tip money. Obviously we were thrilled with our stay, know and love the people and area very well. Hope this info helps people. Most of you can skip this but I have to mention some above and beyond staff - Luibel & Andy, Magdiel, Carlos, Dani, Taimy, Bebe, Kitty Nova, and each and every server in the buffet.👍🏼💕

Very clean, staff was polite, great food options H

We just recently returned from this resort and had an amazing experience. Only a few drawbacks to note: some shortages of toilet paper in the busy bar washroom areas, sometimes ran out of cola/beers in the rooms or the bars, mint leaves (for Mojitos) but not unusual for Cuba and service and food at the snack bar was slow at times and food choices were very limited. Oh and bring facecloths! So, having said that here is what we felt was amazing. The resort is relatively new and very clean. Beautiful pools, beaches, views, entertainment, rooms and bathroom are large. Service staff are friendly, warm and eager and ready to help at any time. The gardens are young but very well maintained. The beach restaurant was fantastic (a little more upscale then the buffet) and the beach/pool bars well stocked and run. Lobby bar was amazing with great coffee/drinks and again amazing staff. The food at the buffet was better then our last Cuban resort and it always had a good variety of selections. Good service! We liked the fact that this is not a massive hotel type resort. Snorkeling was great and the waters crystal clear. Truly had a great and relaxing time here and would definitely come back. Keep up the good work!