Went in June 2026 with my wife and we had a wonderful stay. Had some some downs, but many ups! Ill break down each section Beach and Pools: Very clean and well maintained. The staff for those areas were great and provided great service. The staff are very clear not to drop your towels to reserve seats by the pool. They will take them. That didn't stop people from leaving their floaties. When it came to the seaweed the staff were on top of making sure the beaches were clean. There was lots of space to sit and relax in the sun or the shade. There is an infinity pool where a lot of the club member only people go. Lots of space in the pool and daily activities. Service: We checked in the adults only side. Check in was welcoming fresh towel and drink and whisked away to the adults only section. When we checked in we wanted a king but 2 doubles. They said the resort was completely booked. Still grateful to have a room, they did move our beds together. When we spoke to the butler, they were a little surprised we were told that and the next day they were able to get a room with a king bed. When the bellhop came to deliver our luggage, they asked where we wanted it, they didn't place it there. They kind of then cornered themselves in the far end of the room waiting for a tip taking the slow walk out. We had to get our money first from the bags. Little challenging. When we were able to give the tip, he appeared ungrateful and received a glare. Luckily the butler noticed this and was accommodating. (we try to tip where we can for everything). Everyone else was fantastic. Butler kept us posted with events and activities through whats app. Food: THE FOOD WAS AMAZING! They are very serious about allergies and with my wife being gluten free, there was lots of options. They will also send someone over to go through the menu for you at all the ala carts. If you do room service make sure you mention your allergy. We were able to try a different restaurant everyday and never bored. Be sure to check whats app every day because there is at least one restaurant closed every day. Make sure you hit the coffee bar in the main lobby. Great speciality coffees to have. Rooms: They were spacious and clean and never had any concern or complaints. We were usually back at the room by 330-400 and the rooms were done. You did not feel cramped in the room at all. Value. We felt we got our money worth. They do try to make sure you get the most out of your experience. Just make sure to watch the prices. Location: Great location. Clean beaches, white sand, It was about an hour from the airport. We were shuttled on a bus there, and on the way home, they didn't have enough people to validate the usage of a bus, so they gave a taxi straight back to the airport Overall: We will go back probably one year. This resort is more of a wedding hosting resort. Lots of weddings happening but also enjoyable and comfortable to be at.

We had an amazing time during our stay at Majestic Elegance Costa Mujeres! We originally booked to attend a friend's wedding, but we were blown away by the beauty and service at the resort. The grounds and buildings were all clean and beautifully decorated. The beach and pools were clean, and we appreciated that there were so many chairs/beds so we had no problems finding spots in a great location every time. The service at the restaurants and bars were excellent. The food was phenomenal! We appreciated having plenty of options for everyone. Every staff member we interacted with were always so helpful, whether it be the excursion information at the towel booths/Go Majestic, or the concierge and check-in staff. We booked on the Adults only Club side and loved our butler, Novelo. He always went above and beyond, ensuring we were taken care of. We are extremely pleased with our stay and can't wait to return!

I stayed at Majestic Costa Mujeres for a week and really enjoyed the peaceful, relaxed atmosphere. It’s noticeably quieter than many all-inclusives, making it a great choice for both couples and families who want a low-key getaway. The food was very good overall, with strong dinner options and consistently fresh selections. The steakhouse and seafood restaurant were standouts, and the ice cream was excellent. That said, lunch choices felt a bit limited. One downside was the seaweed on the beach, which at times affected the overall experience. Overall, it’s a resort I would go back to especially for the calm vibe, good food, and relaxing setting.

We booked for a wedding almost a year in advance. Booked adult side of resort! When we got there we were told they had overbooked and we were offered same room on the family side. No discount offered. Not sure how overbooking can happen they only have so many rooms you would think once they were booked those rooms wouldn’t be available for anyone else to book. Other than that the resort was lovely but no better than some four star resorts we’ve been to.

Loved our stay here over the New Year’s holiday. The resort was at very low capacity, so there was a bit of a shortage in staff. No poolside or beach service. Had to go to the bar. The Rooms, the food was amazing, beach is beautiful! It is a very quiet resort so quite relaxing if that’s what you are looking for.

Staff were lovely and went above and beyond! Beach was lovely. Service was great. Staff was friendly and hardworking. Been to Mexico 8 times now and each time was a good experience. This resort tried really hard to please tourists and make it feel like home.

Nice newer resort with great beach. All the restaurants were amazing, people were super friendly, they keep the resort spotless. It never seemed busy for the restaurants even though the resort was full. Would recommend this resort to anyone.

Our first time visiting Majestic Elegance and we definitely recommend this resort and would love to return! Our airport arrival was met with nice staff that kindly directed us to where we could meet our bus to our hotel. Our check in was seamless. The arrival Staff had a nice fresh face towel and beverage waiting for us upon arrival. Check in was quick and our awesome butler, Yuri gave us a thorough resort tour, room explanation and how to use the app so we could reserve our dinner bookings at the fantastic French and Japanese restaurants. The app is also super handy to know which restaurants are open for breakfast lunch and dinner. Since we were club members we also had another butler named Alber that helped us with providing daily messages of the activities and resort awareness on WhatsApp. He also let us know when our room was cleaned and restocked daily. Our room housekeeper Nadia was super and our room was cleaned and refreshed twice a day, morning and night service. The refreshment specialist also refilled our minibar daily with our favourite things and plenty of bottled water. All of the restaurant staff were excellent. The ensured we had everything we wanted at every visit and our drinks were always refilled without us having to wait or ask. The attention and enthusiasm by the staff was outstanding. Couple of our favourite to mention are Guadeloupe and Rosemari. They provided us excellent service at the Italian à la carte restaurant. Our other favourite was Rolando at the pool bar near the towel centre. His bar tender services were the absolute best!! He was super friendly, attentive and always in a great mood. He kept us well hydrated and made our time at the resort so much fun. He also had many creative cocktails for us to try. Our favourite was Rolando’s special and the Majestic! The beach was very nice, the time of year we went (week of hurricane Melissa) created stronger waves than we preferred but the resort did a good job cleaning any debris and seaweed that was on the beach by daily cleaning. There were plenty of beach beds. The pool’s atmosphere was also nice. Different vibes at each pool which was good if you wanted a different experience throughout the visit. Our only complaint would be that there could be more overall property maintenance (chilled paint, tiles, etc) and the pools should be more thoroughly cleaned daily. Other than that our over all experience was 10/10. Highly recommend this resort for its staff, amazing food and drinks and the nightly entertainment was also great. Our favourite was the Mexican themed night with various authentic food around the central square with live entertainment and the Queen cover band. We also got to enjoy the World Series blue jay games at the legends sports bar. And the late night snacks at McJestic (McDonalds inspired) were perfect. The multiple weddings held daily on the resort were just breathtaking and very well executed by the resort staff. Overall, we will definitely return to visit this beautiful resort. Thanks Majestic Elegance for a wonderful experience!!

Had a fabulous time at Majestic Elegance Costa Mujeres. The hotel, pool and beach is beautiful. Staff were excellent especially our Butler Amado. Would definitely recommend this hotel. Keep in mind though that it is about an hour from Cancun airport.

Great resort. Very good service. All around excellent experience. Butler Katia was great, great support. No complaints. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We stayed in a skyview plunge pool room with a wonderful ocean view The room was well appointed The mini fridge contained pop, beer and water all of which was restocked regularly The food at the Japanese, French, Seafood and Italian restaurants was great The beach was spectacular The resort offered plenty of activities and good evening entertainment The highlight of this resort is the staff who go over and beyond to ensure that you have a wonderful time and we did

Great resort, clean and large spacious rooms. Food was good, but the buffet was really lacking. The restaurants were delicious especially the Italian and Steak house restaurant. We found the resort very quiet, and not busy at all. There was barely anyone at the beach daily - never had issues getting seats at the pool. We did like that they cleaned the beach from seaweed all day. Service was wonderful, and everyone was super friendly. There wasn’t many families with kids at the resort, we saw maybe 4-5 families with kids, they did have nightly kids activities at 7pm. We booked Aventour at the hotel to pick us up at the airport and they made us wait over 30min while letting two groups ahead of us who arrived after us. They kept telling us to wait, and it became very frustrating so we ended up taking another taxi. Wouldn’t recommend using Aventour through Majestics Website. Overall great vacation, loved the resort but did like the Royalton Cancun much better.

The hotel is over an hour drive from the airport. Check in at the hotel took 2 hours, and we had priority check in. We were supposed to get a butler, which we didn't get. I never saw a butler during our stay. Food at the buffet, the bacon and sausage were cold each morning. The scrambled eggs were undercooked didn't taste good. Food at the French restaurant was overcooked. Poor selection of food. I had chicken which was a very thin slice of chicken with a very thick panko crust which was very dry. It came with mushrooms. It didn't even come with anything else such as potato, rice or salad. When I went to stand up, I put my hand on the table to stand up and the table tipped over spilling the drinks. It was a cheap table with only 1 leg. Food at the Steak restaurant was slow to get served and then rushed. We sat down at the table, and didn't get served for a long time. Then, when someone finally came to take our order, they brought the drink and dinner at the same time. It took a long time to get served and then it felt very rushed. The Beach has no bathrooms. It's a long walk from the beach to a bathroom. The Pool had cold water. Maintenance needs to be done on the building. Safety is a concern. Some of the tile floors are made of a very slippery material. Some of the pool floors are very slippery from water spilling over the side of the pool onto the walkway. The ramp going to the beach is very narrow and if walking at night or not paying attention its easy to not see the ramp and miss the step down and twist an ankle. I saw several people with crutches on the resort. There is no hand rail on several stairs. Entertainment is not good. It was boring. Some shows were worse than others. There were very few people who came to the shows and many left during the show. We had a flood in our room. Water came from the floor above into our room. Water was all over the whole floor and beds. The water was stinky (probably sewage) and went onto our clothes, toiletries and damaged my cell phone. I had to argue with customer service to get us a new room. They put us in a room with a king size bed instead of the 2 double beds that we had. Customer service said they would pay to replace the damaged cell phone. Despite several phone calls and emails, they have not paid for the damaged cell phone. It was not a relaxing vacation. I've been to many places and this was by far the worst.

The grounds were beautiful, the food was great especially the steakhouse. On Saturday nights they do a huge mexican outdoor buffet with traditional dishes. Beach was stunning , not alot of seaweed, and waves were perfect. Pool servers were so nice and attentive, entertainment staff was honestly 5+++ stars, our kids were constantly entertained. Nothing negative to say. Was such a great trip! I would recommend this hotel to everyone! Thank you Carol for all your help.

We stayed at the Majestic Elegance for 7 days and we have zero complaints! This resort is absolutely beautiful. The beach was so clean with soft white sand and there were always enough lounge chairs for us. The pool was large and spacious with some shade for when you need a break from the sun. The staff were so pleasant and welcoming. The resort and rooms were so clean and well kept. I wish we could have stayed longer because 7 days in this magical place was not enough! The food and drinks did not disappoint. This resort is great for just couples looking to get away and is also kid friendly for families. The beach and restaurants were all within 10 min from each other so you don’t have to walk too far to get to them. I highly recommend this resort and will definitely be returning to it!

Elegance Club check-in took over 90 minutes. We were asked to wait in the lounge where snacks and drinks are available. This area did not provide anything close to an Elegance experience. We ended up checking in at the Front Desk in the lobby. Day three we had to switch rooms due to flooding from room above us. Guest services seem more interested in handling less complicated matters. The concierge was more than kind though and tried very hard to help us. We received a complimentary relaxation massage for our inconvenience which upon check-out were asked to pay $400.00 USD. Thankfully another employee stepped in and provided us with a credit. Vacation time is precious to all of us and we should not have to be put through unnecessary stress. Management? seems non- existent. This was my third stay here and will be my last.

The resort was a 5 star resort in all categories the food the beach the pools restaurants and especially the staff! Will definitely recommend to all our friends and family and we will be back! Thank you for an amazing week

Enough has been said previously about the beautiful sandy beach, gorgeous grounds and walkways, and the clean and well maintained rooms, so let’s focus on the best part of the stay at the Majestic: the staff! Starting with our extremely late arrival at 1:30 am, we were met with the pleasant, smiling night clerk, Angel, who not only quickly had us checked in and ready to go, but also ensured that we connected with our travel friends (who had arrived a day earlier) and facilitated adjoining rooms. Thank you Angel. My spouse has a serious fish allergy, so food products are always a concern for us when travelling. The Majestic takes food allergies as serious as we do. On the first morning of our arrival, the restaurant concierge, Joy, met with my spouse to discuss the food in the broad range of restaurants and to identify risks. This care continued throughout our 2 week stay, with Joy addressing concerns about the labelling of snacks in the club lounges, and chef Sebastian checking in with my spouse at the various restaurants we attended. What a pleasure to be able to relax, knowing that allergy concerns are taken seriously at the Majestic. Thank you Joy and Sebastian. And then there’s the restaurant and poolside staff, starting with Julian’s smiling and friendly breakfast service every morning at Flavors – especially his ‘special’ coffees! Thank you Julian. And poolside was made to feel like a second home with Andres’ happy smiles and jokes and genuine friendly demeanor. Thank you Andres! And thank you also to Andres’ poolside ‘brother’, Angel. The two are a fixture in our memories of our 2 week stay. And finally, what can we say about our butler, Gloria, other than “wow, what a great face to the Majestic Resort”! Gloria was always available to assist us with any questions or concerns with a pleasant, caring, and quick response. We can’t say enough about Gloria, but can say thank you so much Gloria, and good luck with the wedding! Can't wait for our third visit.

Everything was perfect. Definitely a 5 star resort. I cannot think of one thing that we did not like. Beach was beautiful and clean. Grounds were updated and very clean. Food was outstanding. Pools were gorgeous. Rooms were very modern and clean. Another plus was that none of us got sick. Excellent service with wonderful staff. I highly recommend this resort!

Hotel is great I’m not a review writer but I’ll say that the food was amazing - the service was amazing - the drinks were the best I’ve ever had at any resort - go see Kenny at the Tiki bar he runs the bar like a speakeasy it’s super quaint he loves making great drinks! The tiki bar needs a tv so you don’t have to go inside to watch a sports game that’s my only complaint

My husband and I celebrated our honeymoon and anniversary over the past week. It was our first time at Majestic Elegance Costa Mujeres as well as our first time in Costa Mujeres. Upon arrival, we were upgraded to the Club package (adults only) complimentary because we were on our honeymoon, which we so appreciate and definitely made our experience so much better thank you, Adilene! I've never stayed at a resort where the service was 1000% top-notch and excellent. The workers work sooooo hard and always present a happy, friendly face. Our butler Gloria was fabulous and ensured we had everything we needed for our stay as well as set up a lovely celebration in our room for our honeymoon. As part of the club package, you are able to have a la carte breakfast and lunch at their Italian restaurant il bottaccio, and both Martin and Luis (servers) provided excellent service every time. They definitely made our meals so much more enjoyable and were always so polite and courteous. I loved that the majority of the restaurants did not require reservations and that our butler Gloria was able to help us out with resos for the Japanese (shout out to Carlos the chef) and French restaurants. For our anniversary dinner, our server Carlos at Bistro brought out champagne and a special anniversary dessert. We appreciated his efforts to go above and beyond. We enjoyed the lobby bar, especially with Diego, the bar tender, who always made it a point to make you feel welcome and entertained. He and the staff also made the most amazing drinks and had top shelf liquor available. Grey goose and Hennessey lol! Above all we enjoyed our stay it was super relaxing and we also enjoyed our meals. We would 1000% return just based on the service and the ambiance. I highly recommend Majestic Elegance and hope to return again! Thank you to all the wonderful staff who made our trip so memorable.

- rooms were greats - great buffet selections - all a la carte were amazing except the Japanese restaurant - room service food quality needed improvement - great for kids 4+, however they do not have plastic cutlery for children - kids clubs was amazing

We thought the hotel was nice. The rooms were nice. The beach is amazing the hotel staff were fantastic. The food not so great except the Japanese restaurant was awesome. The room cleanliness could be improved on.

Very well kept and lots of activities for kids. Lots of food options for all ages. Pools were good, but could be warmer. Nice beach. Options for parasailing and other water activities. Check in process could be better, as we arrived 2 hrs early but room was ready 40 min later

Positives: food was good; nice beach; new building; good drinks Negatives: bad service; tip is expected by everybody; we did not get the room we paid for for the first 3 days; worse entertainment I’ve ever seen at a resort; AC in our room could not be set to a specific temperature- it was super cold

Everything about this resort was excellent, food, staff, beach, entertainment. Love the majestic chain! Staff go out of their way to make you happy. Resort is very well laid out, everything is in walking distance. Will be back for a third time next year!

Very impressed with how clean and well taken care of this resort was. Fantastic restaurants and lovely beach and pool areas. We had a wonderful time and will definitely choose Majestic Elegance Costa Mujeres next time we are in cancun!

The Majestic Elegance Costa Mujeres was a beautiful resort. The grounds were very nice, atmosphere very laid back, food was awesome, and service was top notch. We thoroughly enjoyed our 5 day trip here and would come back for sure. There was one mix-up at the check-in as we were going to be put in a room that we thought was a different category but they actually ended moving us to an oceanfront room instead so no issues there, they made everything right. Having said that, do your due diligence on the room categories as I think they make it a little confusing on purpose so you don't really know exactly what room/building you will be put in. We had butler service and Felipe was amazing he was very attentive and ensured we had the best possible time while in Mexico.

Was looking for a perfect weekend getaway and found it! 2nd time at Majestic and it just keeps getting better and better! The staff is amazing. Entire resort is so clean. Food like nothing else with lots of variety! Definitely my go to place in Mexico and can not wait to go back! Always a great time at majestic whether it’s for 3 days or 7! Thank you to all that made this happen!

Not to give every detail away so I’ll try to give the gist of our experience…. I’ve been to many resorts before but this one was by far THE best! Very clean and the service was TOP TIER! We stayed in the adult only section and we had our own butler (Henry was AHHHHmaazing!) the room was massive and we had our own outdoor jacuzzi which added a great additional touch to the room. Very modern and everyday we got fresh fruits. Room service was on point! The beach was never crowded and there were plenty of chairs available (unlike other resorts I’ve been to) no need to wake up extra early to reserve your spot on the beach. A few seaweed along the shore (blame Mother Nature) but nothing that was overly excessive, they ensured to clear it out regularly with their tractor trailer; we spent everyday at the beach so that speaks volumes. The pools were cleaned daily and well kept. Lastly, the food….THE FOOD!!!! The steakhouse particularly was one of the best steaks I’ve had (Medium well done) it was *Chefs kiss*… they had food available at all hours via room service. There was a wide variety of food so you will not be disappointed. I’m a foodie, and I was more than satisfied :) the entertainment crew was great! They respected your space and didnt force you to join their activities/games etc; so if you wanted to have your space to relax, you were able to do so… the music and all the extra loudness was not at all overpowering or distracting. overall, if you’re looking for a resort to relax and just be at peace - this is the one! Lastly, you HAVE TO TRY THE SPA! and I’ll leave it there…you just have to experience it to understand what I mean. Three words: Refreshed, Rejuvenated, & well needed!

We loved the hotel, very well laid out. Unfortunately I fell when I tripped on a curb and fractured my hip. I’m still in the hospital in Cancun recovering . I’m hoping to be able to return to Canada very soon. The paramedics at the hotel were very helpful

The resort was amazing the food was all very good the service was on the dot the beach is beautiful the rooms are beautiful there well air condition nice fans in the rooms the swim up rooms are very nice all the workers and Butler‘s go over and beyond to make you happy. Whenever we asked the Butler for some thing, it would be there in no less then 5 min, i don’t have one complaint, and security is very good, some crazy people got loud and out of hand and one complaint they shut them down right away,

Can’t say enough good things about this hotel! The grounds were spotless, no garbage anywhere, empty dishes were picked up immediately. Someone was always cleaning tables floors and bathroom. They went to great lengths to keep the property clean. They enforced mask rules during buffet dinners, food handlers always wore gloves. Rooms were spacious and very clean. My only issue with the room was that the mini bar wasn’t stocked one day, no biggie they filled when asked and the showers water leaks on the floor a bit because of the shower’s design but a bath towel takes care of it. We stayed in the adults only club side ( elegance package) comes with a personal butler. This was well worth the upgrade as Alexa our butler was absolutely amazing. She took care of everything and I mean everything. large number of bars and restaurants, food and drinks were amazing in every restaurant. I recommend the steak house and Italian. Never had a problem getting a pool chair as staff brings them to you and monitor towels without anyone there, I loved this feature! Pools were great and lots of them and very clean. The day and night entertainment were amazing. Always something going on but you only had to participate if you wanted. If you are looking for fun in the sun or a relaxing vacation away, they offer both. But what makes this resort the best I’ve been to ( I have been to 7) is definitely the staff. The resort is 5 stars the staff are 10 stars. From our personal butler ( Alexa), bartenders ( Rogelio, Abby, Isai and Limbeth), entertainment star (Andrea) to night time server (Ever), yes I remember all their names, they are that good! I would highly recommend this resort, you will not be disappointed.

We went to the Majestic Costa Mujeres for 2 weeks returning Feb 14. The resort was beautiful , people amazing , beach big and clean , food really good . Masks were mandatory to enter restaurants and when up to use the buffets . Every staff member inside and out were masked at all times . About 50% of vacationers wore them in the lobby . They encourage social distancing but vacationers did not always comply . We felt very safe and didn’t worry at all about getting covid . PCR testing booked by our butler and was done fairly efficiently . Was a great get away ! Thank you Jairus Maus for organizing another great vacation .

Friendliest resort we’ve been to. Easy to get around. There were always chairs and day beds available by the pool, and we never had to wait to be seated at any of the restaurants. The view from building 1 is a little rough(undeveloped), but we could see the ocean, which more than made up for that.

The hotel was wonderful. We had an amazing stay at Majestic. The staff were very accommodating friendly and always greeting us with a smile no matter the day and time. There was a great variety of food, endless drinks and entertainment. The only downside would be the state of the bathroom in the suite. While the sink and tub areas were spotless, We were disappointed to see that the toilet and shower area were quite nasty. No matter how many times we had them cleaned, it just looked old crusty and dirty, not worthy of a 5 star hotel. I hope they get to revamp them soon.

The hotel was beautiful. The staff friendly and efficient. Food was outstanding. Especially liked the fact that you didn’t need to book for most restaurants. COVID protocols were straightforward and well adhered to, keeping us safe without too much inconvenience. Beach was incredible. Pools were a little bit lacking, although the one by the Sky Lounge was decent enough.

Great resort, lots of activities, food was fabulous, staff amazing - it also has a stunning beach with white sand and lots of tables and loungers, umbrellas. Only complaint is that if you are not staying on club side there are limited choices for pools (only two, very small). The one with the swim up bar faces a concrete wall, no view at all.

Resort is very nice and clean. Great public area and lots of places to relax and enjoy the day. Food was very good as well as drinks. Spacious rooms and overall, a great resort. Staff are so friendly and polite.

You won’t need to read another review after this, trust me. Full honesty from a pretty picky person… Just returned from a quick 4 day solo trip here. Overall great. Here are the honest pros and cons (few cons) Pro- the staff are ALL extremely helpful and great people. (Elegance club adults section) Thank you Maria at check in for helping me with a booking glitch. My butler Tony was always checking in on me to ask if I needed literally anything. Jordan at Mar House (and bistro) for being very personable and professional. Main building bartenders Edgar and Diego are awesome, very funny and constantly making sure everyone is having the best time possible. Louis (flavours buffet) my brother, cheers to you for taking care of and making me laugh every morning! Ferdinando and Kiké out front- you guys are awesome. The rooms- pristine. Had an oceanfront suite w jacuzzi on terrace. Rooms are very big, decent shower and the bed, pillows and linens are awesome. I had the best sleeps every night. Cleaning staff- 10/10. The resort is extremely well maintained. I did not hang out around the pools as I’m a beach person BUT I have to say the other reviews are accurate- Brandon Kardashian is freaking hilarious and extremely energetic. If you are a pool person, you’ve been warned, you WILL be entertained. Walking around the resort- for those bringing children: the family section is actually just as awesome as the adults only section. Full of activity but not over the top. The swim up suites look gorgeous as well if you don’t want to spend the extra on an ocean view room. Honestly they’re just as great. Covid protocols- I was actually surprised at how many tourists were adhering to masking recommendations and there are hand sanitizer things everywhere. Very safe for travel. Food- hands DOWN the best breakfast buffet I’ve had at any resort (they serve you you don’t serve yourself due to pandemic of course) and it’s great this way. Lunch buffet at Mar House has just about anything you’d want and it’s good. Nothing spectacular but more than average for sure. There was a blue cheese risotto one day at lunch buffet and it was ON POINT. Better than the Italian resto. Mar House dinner- great. Good seafood and big grilled Caribbean lobsters. Snack room (club members)- great variety of quick sandwiches/bagels/snacks/cakes etc (lemon pies are awesome) and I took something from it daily. Prosciutto Brie arugula sandwiches here are awesome, take 2. Keep in mind should it happen to rain- get to the club room quickly as it’ll be emptied quickly. Italian resto- it’s just ok. Nothing spectacular pretty average esp if you happen to be of Italian descent. Try something else. Steakhouse- awesome decor and atmosphere. The French onion soup is GREAT. Ordered the strip loin…when it came it was this pretty thin dry steak. I was kind of put off. My server took it away and returned with a THICK steak cooked to perfection. And it was delicious. My only question is why that wasn’t brought out the first time. Go eat here it really is good. Service awesome as everywhere else. Great selection of top shelf booze (grey goose, remy etc etc) and more than decent choices of tequilas at most bars. Beach- ok, here we go- you have to keep in mind where this is located. It’s a new development area (45 min from airport and about 25 min from hotel zone) this area of the ocean is deeeeep so you don’t get the more beautiful colours of the water as other areas. Seaweed (early sept) was pretty present and they DO clean the beach. It’s nice but if you’re an ocean person like I am, it wasn’t great for swimming at all. No fault of the resort of course just saying. Spa is a must as well. Very nice. Overall I would def come back here for the warmth of the staff and quality of the rooms. Loves you all, until next time. Gracias a todos!!! Mr Tom

We as a family struggled alot with this hotel. No activities, pool area, for childern, staff are not welcoming for families and restaurants are not well equipped for childern, we had to wait for 40 minutes for high chair for our toddler.

We had an amazing time staying! The hotel decor is beautiful, the service provided was the highlight of the trip. Roberto from concierge was super helpful and very kind! The food was very good at all 5 restaurants, the lobby bar and piano bar were great as well with wonderful service. Overall we had one of our best experiences staying at Majestic Elegance Costa Mujeres!

This resort is beautiful, grounds, rooms, food and beach are excellent. If you want a wonderful beach and gorgeous water this resort has it. Food at all restaurants are delicious, didn’t have one bad meal. Staff go out of their way to help you and make your vacation relaxing and enjoyable.

Great resort well laid out staff are great top notch bar tenders and great selection of drinks food was good lots of choices and the spa was amazing and free for general use only draw back for me is it is 45 min from down town Cancun

This Hotel was recommended by TripCentral staff. I do not recommend this hotel. It has opened before it is ready. I expect your room to be furnished? I expect a butler if I purchased it; I expect all of the things outlined how about hot water? Hangers; bathtub stop; locking doors; restaurants to be fully open; a map; phone or wifi functional; a website you have to register to be in english not spanish only; room cleaning; stock the fridge; shall I go on about the nuisances?

This was my first time booking an all-inclusive resort and I’ve never been happier. It’s brand new grounds were so beautiful that it felt luxurious. My boyfriend and I only ate at the buffets (which we prefer over set-meals) and the chefs were amazing. We also loved the pool bartenders Nanguse + partner (can’t remember his name) and Dulce. We also loved the entertainment crew including David and Julio. My only complaint would be we would have to be at the beach or poolside early to get an umbrella (very limited).

Beautiful resort. Very well layout. One of the nicest rooms ever seen and beautiful walkout pools.High quality drinks. Excellent choice of food and desserts. Friendly staff eager to please.Really nice beach with no vendors to harass you. I would highly recommend!

Resort was beautiful, food 5/5, drinks 5/5! Our butler Alberto was super helpful when we needed him and actually ran into us a few times during the week and asked if we needed anything. Beach was beautiful. Jesus by the catamarans took us out for an amazing ride and we even got to see some sea turtles and jump off the catamaran. The service, although slow at times was great. Everyone there is working so hard to ensure the guests are overly satisfied and it shows! Always bringing refills of drinks to the table without even asking. Overall, would definitely recommend this resort. We will be back!

i dont have even one complaint!!!!From the food to the drinks to the service everything was great.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We loved this resort! We chose a swimup room with jacuzzi...room was very spacious and had 2 bathrooms, large deck with jacuzzi. The only thing...be careful when booking a swim up to ask if you are on the sunny side of the building. We found we didn't get sun in our area. We were in an adult section of this resort. There were quite a few families at this resort but of course in their own family section on resort and at beach. With our swimup room we were part of the Majestic Club, which has some nice perks! We had a consierge/butler, premium beer (Corona, Coors Lights & Heikekin restocked in fridge daily, snacks supplied daily (peanuts, chips & chocolate bars), 1 free session at the hydrotherapy spa, 1 quart of premium alcohol, 24 hour free room service, each night our blankets were turned down at bedtime and ready to climb into bed. Bags were delivered to our room at check in and picked up at our room for check out time by bellboy. We had a designated section on beach with awesome service for drinks. The Steak restaurant was our favorite and other than that we enjoyed the buffet and the restaurant by beach...Mar House! It had awesome salmon, burgers, etc. Ice cream was delic too! Entertainment at night wasn't the best but we weren't really too concerned by that as we were tired out anyway. Sports bar has great drinks...Ernesto Lu Cio was a fantastic bartender, he was fun and went out of his way to get to know us!! We would have loved huts on the beach but they had cabanas with no closed in top...so shade was hard to find !! We would cover the top of the cabana with large towels to block some sun. Beach was beautiful!!! We have been to resorts in Puerta Plata, Punta Cana, Riviera Maya and have cruised...but this was our best yet! Food was top notch!! We would have to struggle to pick out a fault....finding shade on beach and having more sun at our swim up is all that really comes to mind. We booked with Trip Central...Eliana Anton was our agent, very obliging...all went smooth! Excellent vacation and highly recommend. I expect this resort will go up in price within the year or so as they advised us they are striving to become a 5 Diamond resort. Lastly, I want to mention our butler JD....he truly made our vacation and hotel experience as best it could be, he greeted us as we arrived and took us on a mini tour of the hotel showing us everything, so we had a good feel where all was located, this was so helpful as it saved us time in days to come as we knew exactly where we wanted to go! JD would check in regularly to make sure our needs were met and strived to make our trip a special one! He was fantastic at his job and is a real compliment to the Majestic Elegance Costa Mujeres Resort!!! We will be revisiting this resort as it was all and more than we had hoped for!! And the weather was perfect too!

Majestic Elegance Playa Mujeres is a brand new resort and beautiful. The service for the most part was outstanding, food was great and the entertainment was better than most. Shout out to Jordan from the entertainment team, Orlando from the pool bar, Luce and Abby Gail from the Sky Lounge!! The only issue we encountered was our swim up room in building 5 was in the shade all day and the pools were very cool but I believe they are now heated. The beach was great, seaweed cleaned multiple times per day, beautiful sand and turquoise waters! The front desk staff could be a little more friendly (one guy in particular). The guys at the piano bar were great and quick to make a iced coffee or flavored cappuccino/latte. The resort is big but not too big and the setup flows very nicely. Likely will not return as that is not our thing, we like to checkout other areas and destinations and never repeat for the most part. 5* all the way! Lots of negative reviews but people need to remember that this place is only 8 weeks old and will get to the standard it set out to be!

The grounds, beach and staff were wonderful. The food and drinks were really good. The only downfall, our room, which they were nice enough to upgrade us, was not totally completed. Here was supposed to be a Murphy bed (there was not), missing covers on the light switches, no mirror in the half bath, and shower not totally finished off. The staff were super friendly. We found them to try their best to make everyone happy. There was a mixup with our Japanese meal (told us three different dates, and each time they were either closed or did not have our reservation. Again, not a big deal, we ate at the Mexican restaurant and the Italian..both were really good!). The beach was nice, just watch out for the burrs..they hurt! Overall, the resort, when finished, might be perfect!