The hotel and grounds were nice. The beach is rocky and shallow. We had no problem getting lounges at the beach or pool. The room was clean. Yes we had 3 cockroach visitors. The steakhouse and Route 66 was good. The Senses Bob Marley dinner and show was excellent. The buffet was small and they were unable to keep it stocked up the trays were too small. It was better to go to the Marlin for breakfast. As well the buffet is not open 8am to 11am we were denied entry at 10:30 because they close at 11. The staff were amazing!

This was my first time to Jamaica and I will definitely return. Grounds kept clean, food was excellent, staff very attentive and a great experience overall. The rooms were slightly dated but the staff was doing repairs and painting daily while we were there. I found the coral springs lobby smelt better than the ocean Eden lobby (somewhat smelt like mold). I’m sure they will fix this. The steakhouse was excellent (try the cheesecake). The Italian was excellent, the marlin for lunch and breakfast was excellent.

The hotel is very modern and beautiful. The room is stunning. Bathroom with the double shower was great. Very comfortable bed. Housekeeping did an amazing job. Rooms cleaned thoroughly everyday. Best housekeeping I have seen at any resort. We had privilege and enjoyed the perks. The Hot tub on the balcony was used daily and we really enjoyed that. The food was great no complaints. À la carts were all impressive. The only resorts that we consider a five star for food that we have been to is the Bahia’s in Mayan Rivera Mexico. The staff seemed friendly enough . The staff jn the privilege pool area do not let you know perks you have access to. We saw someone ordering from a menu to have food delivered to pool. We were not aware of that option till we saw that the day we were leaving. The beach is really beautiful we wore shoes as it’s rocky till you get out farther. The only drawback is the lack of shade from the sun . You have to get up very early to get a seat with shade from sun . We would go back to this resort for sure.

The Ocean Eden Bay half of the resort is adult only and you have access to the family friendly side too. We have stayed at resorts where the pictures were great but the reality did not match. This is NOT the case here, the resort is just as beautiful as the pictures or even better! Just as important is the food. The buffet restaurant is quite good, my wife had a fresh amulet made for her every morning. I generally had the jerk sausage, some eggs and granola with yogurt and fruit. There was so much we did not try. My wife did take her own tea bags, she likes plain old King Cole tea and everyone seems to provide specialty teas and that is not her thing. Not a big deal at all, but if you like a specific type of tea, pack a few bags. Lunch was similar in that we generally went to the buffet. There is a burger hut by the water park. The burger was good, but I loved there crispy fries. Now on to dinner. There is several restaurants that also available. We ate the Bluemoon Restaurant, Sakura (Oriental) and the Steak House. All were fantastic. Unfortunately the hurricane move/removed a lot of the sand at the beach. We did not swim, it was too rocky, but I did do some snorkeling. The beach is somewhat small, it is limited to the width of the resort as the resort. We did not have any issues getting chairs at the pool, we are early risers so maybe we just got there early enough. We did not make a special effort to get them, we always had breakfast first and then just made our way to the pool. Most of the time we even had loungers that were under the cabanas at the edge to be in the shade. I am not a beer drinker, but the beer choices did seem to be rather limited. Cocktails of all sorts were much more prevalent. I did have to ask to have more soda than rum. They do pour liberally! There is lots of noise on the internet about not using the safe and thefts. We did not have any of that. We did purchase a small personal travel/beach safe for our cash and passports and put that in the safe. We never felt unsafe ever. There is an Air Canada and WestJet desk next to the main lobby. It was easy to get answers, like when to be in the lobby on departure day. As well we used the AC agent to book us some excursions. Paid in CDN and gave us some comfort that the drivers and events were safe and insured. All and all, the best all inclusive resort that I have ever stayed at. My wife has even talked about going back.

We enjoyed everything about the resort. Staff are super friendly, helpful and really go out of their way to make sure that you have a wonderful stay. Great variety of food & entertainment. Beds are comfortable and rooms are cleaned and stocked daily. Pool and lazy river are cool, but refreshing. The beach is definitely small, and quite rocky. We couldn’t really lounge there because it was windy everyday. Not sure if that’s the norm. The only suggestion I have is that they stop, or at least cut back on the games and chatter around the pool all afternoon. It becomes annoying. Just play reggae music, relaxing music, or even have quiet time.

Absolutely fantastic stay! From the moment we arrived, the staff were warm, professional, and incredibly helpful. The room was spotless, beautifully designed, and very comfortable, with attention to every little detail. The location was perfect, making it easy to get around, and the amenities exceeded expectations. Breakfast was delicious and well presented, and overall the atmosphere was relaxing and welcoming. I would 100% stay here again and highly recommend this hotel to anyone looking for comfort, quality, and great service.

My husband and I vacationed here for a week. Very clean and well maintained hotel. Rooms were great, loved the hanging egg chair. Bed was comfy and the shower was great. Loved our balcony. Pool was lovely with lots of lounge chairs. Beach was awful, basically no where to swim. BRING WATERSHOES. The restaurants were delicious on the Eden side. Lots of variety but it's a VERY Americanized resort so if you're looking for Jamaican culture, not the place. Staff were lovely, very friendly and helpful. Be aware that if they try to tell you about the Privilege Membership, it's a total sales pitch for 2 hours and they are very good at playing the games with you. Missed our orientation because we thought the sales pitch was our orientation. Turned us off.

I had a fantastic stay at Ocean Eden Bay. The resort’s modern and clean rooms, well maintained grounds, and friendly staff made for a wonderful experience. Plus, the weather was perfect! The food was excellent, and as someone with celiac disease, I really appreciated the gluten-free options available at every restaurant, including the buffet. We never had to worry about reservations—we simply walked up and were seated wherever we wanted to eat. One of my favourite aspects of the resort was its walkability. Unlike other large resorts where getting to the beach or a restaurant can take ages, everything here was within a quick 6-7 minute walk, which was a huge plus. The lazy river was also a fun activity, especially in the late afternoon when it was mostly adults. However, my biggest complaint was the shortage of pool and beach chairs. Since I was on vacation, it would have been nice to sleep in until 8:30 or 9 a.m., but by then, every chair was already taken. I spoke with a woman who said she went to the beach at 5:45 a.m., only to find that every chair had been "reserved" with towels. At the pool, a group of five women had taken ten chairs. They offered us one and proceeded to tell us they were saving the chairs for their husbands—who were off golfing for the entire day. This made it nearly impossible to fully relax, as we were constantly on the lookout for available chairs. Even when we did find one, I worried that our belongings might be moved while we were in the water. The resort truly needs to address this issue, as many guests were frustrated by it. Unfortunately, this would be the only reason I might hesitate to return. Otherwise, everything else was absolutely lovely!

Loved everything about this hotel. Food was amazing. Staff were incredible. Beach and views were wow. Do not read the negative reviews and go. I will definitely be returning in the near future.Can not wait!!

My husband and I had the most incredible experience at this resort! We had exceptional service, exciting entertainment and wonderful dining during our stay. We are sincerely thankful for the outstanding service given to us from Samantha during our check in. This young lady deserves a promotion! We were completely happy with her warm, friendly service. Thank you for such a wonderful experience.

The property of Ocean Eden Bay is absolutely stunning from the moment you entered the lobby. A good variety of food, a la cartes were easy to book even for our group of 16. The rooms were spacious and all face the pool with a nice swing in your balcony. The pool is very large with multiple raised areas to bathe. The problem was boredom and a terrible beach.. The entertainment was the same every night just a different costume. Entertainment at the pool was learning a dance day after day 9-11, nothing from 12-3 then often someone playing an instrument like a violin for almost an hour. They do have a foam party once a week that the entire pool enjoys but only once a week. The bars around the pool often ran out of ice or commonly requested items. The beach is very small, we were not given any service for drinks. All watersports closed around 11 due to wind which they said happens often. The water is almost all coral you have to have water shoes and still be very careful to find a clear spot to stand. It is super shallow not conducive to swimming. The resort stands alone so no beach walking. The staff on the other hand were very friendly and I felt completely safe on the property.

Susan ,recommended this resort as I was looking for a week in place where I could chill,read and unwind. Unlike some reviews I've read the staff couldn't have been more friendly and helpful. "YA MON". Never an issue getting into a la carte restaurants and lots of variety. Not sure food was 5 star quality but that's common with most resorts. You also need to get your lounger early in morning a recurring problem that happens at every resort . I would definitely consider returning again

The grounds are very well kept the pools were always clean a little on the cool side for my liking. We found the ocean was warmer than the pool. The beaches were kept very clean. The rooms are big enough. They were clean just a short of bath towels, the food was excellent wide variety lots of restaurants to choose from and very tasty the staff were extremely friendly always willing to help

Rooms are a little tired and rough. Really great food and selection, excellent service. Love the restaurant street set up. The disco is a blast ? Beach is very natural, maybe a bit rocky so bring water shoes. The best watersports services on the beach for kayaking and glass bottom boat was a highlight too.

The music was terrible. I'm from Toronto and I heard more drake at the resort than I have heard in my life. I also found the woman employees were not friendly and made me feel uncomfortable. We had also requested a room closer to our friends, but instead we were really far apart. They also provided a room with 1 bed for my friend and I. When again, we specifically asked for 2 beds. The food was also lacking taste, the fruits were watered down and the selection was bare. We will not be coming back.

TLDR: This resort is NOT safe or secure! Do NOT trust the staff. Do NOT trust that the safe in your room is secure. If you are currently at, or going to this resort, keep ALL your valuables on you at all times and not in your room! Search these reviews for keyword "security" Full story: We arrived on a Sat evening. The instant we arrived, staff were on us immediately about buying things. I was not even checked in yet and some lady was pressuring us with sales and demanding we attend a breakfast meeting the following morning so they could "make their commission". I politely declined the breakfast meeting, stating I was on vacation and not making appointments. The following morning the same woman called our room and woke us up before 8 am asking us to meet her in the lobby for the meeting. We declined again and were later forced to go to the lobby to tell her to leave us alone the rest of the trip. On the Wednesday of our trip, while getting ready to go for lunch, two men knocked on our door saying "room service" and before we could even get to the door to answer, they let themselves into our room. Upon seeing my wife, one man was visibly startled and immediately stated they had the wrong room and left. I exited the room and took photos of these men. They were NOT in uniform and did NOT have any room service items with them. One man left as soon as I came out and took his picture, the other was photographed speaking/coordinating with our cleaning lady. Our room had already been cleaned, mini bar stocked and no room service was ordered. After their departure, our keys no longer worked on our door. We had them reprogrammed TWICE and they still didn't work. We reported the incident and we were immediately getting the brush off from management saying they don't know how long it would take to get security to speak to and fill a report but it could be a long time. I demanded to speak to security and said I would wait. When security eventually walked us to our room, even THEIR keys would not open our room and they were forced to remove the access panel and bypass the lock. They stated several times that it was a "coincidence" that our lock was no longer working IMMEDIATELY after two strange men (who security admitted were not employees after seeing my photos) let themselves into our room. The security officer told us that if we felt unsafe, we could change rooms and I asked what the point would be if they have access to any room they want? The security officer said we should put our belongings in the room safe and I asked her to check her resort's google reviews because we just had while waiting for her, and several of them state people have had items stolen from their safes. (This is beyond the fact that resort staff have the ability to open safes for guests who forget their codes) The security officer stated guest services would be in touch with us, but nobody ever said a word to us about this on a customer service level. After this incident, we made sure to keep our valuables with us, to include our credit cards. We then began leaving the "do not disturb" sign on our door and discretely marking the door to know if it had been opened. Of course, we later found that people had again been in our rooms late in the evening on the Thursday! Every single staff member we spoke to about this incident did not seem surprised by the intruders at all! Several other guests from our particular building that we spoke to also got locked out of their rooms ON THE SAME DAY! More "coincidences"?! Beyond the security issues, the service from staff is hit or miss. Sales pressure is near constant as you walk around the resort.. from your standard excursions and meal upgrades etc, to all kinds of staff, including grounds keepers, trying to sell me drugs (one guy even followed me into the bathroom) and lifeguards trying to sell us a floaty. I will NEVER come back to this resort. This whole experience makes me want to avoid the whole country moving forward. Vacation is supposed to be fun, not scary. DO NOT GO TO THIS RESORT.

The food was good and lots of choice. We found bugs in our room a few times even though we never brought food inside our room. The beach is really rocky. Need sandals to go in the ocean. Half of the staff was great the other half was jaded. Really windy by building designs.

service is not even close to a 5 star rooms are very worn for a new resort beach is a 1 star understaffed food is 3 star very unhappy work force time share sale people l have traveled extensively and can adjust to any resort, but this resort needs a new valuation

The resort was very nice overall. The room was beautiful and clean. The pool was nice and big with lots of lounge chairs available. The beach was small but beautiful. You had to get up very early to get a good spot. The restaurants were good if they were open. Unfortunately we didn't get to dine at the Italian because without notice they decided it was reservation only. When you tried to book...it was booked up. Entertainment was fantastic and the service was great. Jason W at the lobby bar was pleasant and will make your cocktail extra special. A big thank you to Alicea from the Marlin restaurant bar for all her service on the beach. Everyone works very hard to make you happy. Mike's coffee shop is a must...great coffee and desserts.

The resort is beautiful, spacious and grounds kept clean. The only downside I would say the when they painted and tiled parts off the resort its a little sloppy. The food and entertainment were by far the best I've encountered at a resort. Beach is ok ,been to much better but everything else makes uo for it. Would recommend

We spent 10 days at Ocean Eden Bay and we had a wonderful time! I would not rate it a 5 star, mainly because of the room. The chairs on the balcony could use some cushions and a little table. The plugin in the bathroom was loose, sometimes it worked, sometimes it didn't. The vanity had a design flaw.... we could not open the tap, it hit the backsplash and we got a trickle of water. Turn it to the left.... too hot, turn it to the right..... too cold. Housekeeping was not consistent. Sometimes they were ready to clean our room in the morning, other times late late afternoon, just as we were getting ready to go out for dinner! Other than that, the Resort is great with lot of things to do. The food was very, very good. The staff was friendly and helpful. Sure, some didn't crack a smile, but dealing with some obnoxious guests all day long, can you blame them? The beach is small and yes, rocky but nonetheless beautiful. All in all we had a great vacation :-)

Rooms are dirty, grounds are not well kept, no hot water at times in the showers. Staff is rude, pool is falling apart (literally picking tiles out of the pool) They don’t clean up cups and garbage from around pool, from previous day. Food was alright, nothing to rave about. This is my 5th time in Jamaica, and I would not return to this resort.

We had a lovely week in Jamaica in January, however there were some hiccups. They had 1 dinner & show restaurant, it was fully booked the entire week, could not get in, very disappointing. Our air conditioner was not working properly but was fixed. Resort was nice and clean, well maintained. Grounds were clean and well maintained. Pool area was clean. Food was amazing. Prestige Front desk - nice & helpful Prestige Lounge - was excellent, enjoyed ourselves whenever we were there. Main lobby bar, felt unwelcome sometimes, couple bartenders, no smiles, felt like we were bothering them to make us a drink. But there were some who were very nice. Room - cleaning service not great, most days did not show up. Once we complained then they appeared. Turn down service only showed up twice. Butler- Aundre was wonderful, he did his best when we had issues. He did a beautiful design on their bed for her 50th birthday, he went above and beyond, simply gorgeous. Thank you. Bartender- Ritchie also made our vacation awesome, he has a large smile, great personality and a pleasure to be around, thank you. Aundre and Ritchie made our vacation extra special! For a new resort, 5 stars rating, many things lacking. I was not that impressed, for the money we spent it was not worth it. I’m not sure if I would recommend this resort, everyone has their own opinion. You would have to experience it yourself, everything might turn out well & not have any issues.

My husband and I had an excellent vacation at Ocean Eden Bay. Having the Coral Springs side to also experience at the same time added to the value of the resort. We felt it was extremely good value at the price point that we paid for an ocean view room (without privilege service). What stood out for us were the rooms were spacious, well laid and the beds were extremely comfortable. The balcony was also a nice size with decent chairs and a side table. For an all inclusive resort, the food was also very good. We especially enjoyed the Steakhouse, Marlin, Sense's Dinner Theatre, and Bluemoon (confusing but menu was at Marlin certain nights) for dinners. Marlin for breakfast. Captain's Table for lunch. The pool was great but too noisy with music and games for our liking so we mostly stayed at the beach. It was small but adequate. Really for us, the only negative was we like a bigger beach to walk along. In other reviews, people complained about the service from staff. Our experience was that all staff members were extremely helpful and pleasant.

Hotel 9 out of 10 Food 7 out of 10 Evening entertainment.... in multiple locations Room Service great Beach --------- minus 1 ( rocks, tiny, not a lot of shady spots ) Most of the YouTube documentation don't show the beach, and for a good reason.

The resort was in a beautiful location. It was about a 40 minute drive from the airport. Food was really good, mostly buffets but some fancier table-service options for dinner. Open bars at the pool and near the beach. Not a ton of area to swim at the beach and water was quite shallow. However, the pool was a fair size and clean. Rooms were very spacious and nicely decorated.

My sister has severe food limitations and the resort was amazing. The chefs checked with her at each restaurant even at the buffet the chef took her around to point out safe foods. The staff was great and the beach was fantastic. My third time to Ocean Eden Bay and it didn’t disappoint.

This is the 4th time travelling to Jamaica, this time we travelled with a group of 21 people. I have never been so disappointed with a resort before, every-time you go to the bar, you feel like you’re bothering the bartender to give you a drink, the food is okay not much variety, did not see any of the fruits Jamaica is known for, the bars are always running out of cups and straws, there are no servers walking around the pool or beach to ask of you need a drink. There are about 4 or 5 couples from our group that got their money stolen, and are still trying to get resolution from this hotelI would not recommend this hotel to anyone, find another hotel to stay at.

This hotel is a beautiful example of a 5-star all-inclusive resort. My boyfriend and I decided to go to Ocean Eden for our anniversary and we were picked up from the airport and delivered to the hotel after an hour bus ride through the beautiful coast. At the hotel, the check-in process was easy and the room was available before the 3 o'clock check-in time. The room was beautiful, had icy air conditioning, and was clearly deep-cleaned (and they cleaned it beautifully every day) The hotel offers amenities in the bathroom, umbrellas, and a full closet for both my boyfriend and me and the TVs have HBO and all sports networks. The garden view of our room was amazing and we sat in the cool egg-hanging chairs on the balcony and watched the thunderstorms go by (when it did rain an hour a day) and would have a red stripe beer (complimentary in all rooms) The hotel had fantastic restaurants that are worth staying on the adults-only side for because you can go use the Coral Springs amenities but they can't come to Ocean Eden so it was WORTH IT for the small price difference. Go to the Blue Moon restaurant it was AMAZING! Our beach was rocky but with the most beautiful, bath-warm water in the world. You could see all the way down to the bottom and the staff are always working hard to clean the seaweed off the beach, no matter what side you are on. The night shows of the steel drums, one love show, and water ballet were awesome. The ocean Eden side was a private beach whereas the coral springs had a section where people could come and sell things on the beach, but they never bothered the beachgoers. So if a private beach is important to you, do the Ocean Eden side. Even if you go to Ocean Eden you can use all the beaches, but kids can't come to the adult side. Overall, all the staff were wonderful. The help we received from the front desk, the cooks and waiters, the lifeguards and towel people, and the activities coordinator, all took care of and remembered each clientele as they came in. Everyone was so helpful and lovely. I would highly recommend this hotel. They take care of their guests and show them a beautiful time in Jamaica. We will certainly be returning to this hotel and recommending it to others in the future. Thank you Ocean Eden for such a wonderful experience. The people who work there made this travel experience unforgettable.

For a 5 star resort i am thoroughly NOT impressed. My Husband and I booked our honeymoon at Ocean Eden Bay. I have had my eyes on this resort for close to a year after seeing a video online of it. The service is absolutely awful - we went to the buffet for pretty much every meal. Not once during our one week stay, did they bring our drinks the first time, we always had to ask a second time and most of the time it was just water we were asking for. As someone who has a severe seafood allergy, the cross contamination is terrible here, probably one of the worst buffets i have been to for it and the majority of the other restaurants menu is also seafood, thus why we opted for the buffet. Just about all of the staff members make you feel like you’re inconveniencing them by asking for something. The night of the foam cannon (Thursday July 20th) - my husband and i both (on separate occasions) witnessed the bar staff take a used cup off the counter, rinse it with some water in the sink and then proceed to make another person a drink with the same unwashed, unsanatized cup. The pools are also very dirty, tiles flaking off everywhere, cups just floating in the pool and at one point there was someones hair piece and fake eyelashes just floating around. The same night as the foam Cannon, my husband took a crab about the size of my shoe out of the pool - reading other reviews this seems to be a common occurrence. I understand where the resort is located and naturally these things may happen, but seriously?!? - all those people in the pool and this thing is just crawling around. As we were celebrating our honeymoon the hotel offered us a complimentary dinner on the beach, well they forgot about us. We wandered the beach for about 20 minutes the day we scheduled before proceeding to the lobby to see if maybe we were in the wrong spot. NOPE, just no one delivered the paperwork. - i will say, Nigel at guest services did absolutely everything he could to make this better, he got us in for a dinner at BlueMoon, & our server there was also fantastic. This was just about the only part of our stay that was positive in terms of the hotel. The hotel GOUGES for anything you need to purchase from the shops - they are charging $13 US (Almost $18 for my CAD people) for a bag of chips, if you go not even 5 mins off the resort that price drops to $3 US. I understand they need to make something off it but really a 400%+ markup? And finally, we went to the checkin counter to request a late checkout as our plane didn’t leave until 7pm, the lady at the counter was definitely not the nicest, they charge $10 USD per hour to extended check out (which was no problem) but they quite literally cut the bands off you when you checkout we came back to the lobby at around 2:50 (we paid to extend until 3pm as our bus left at 3:20) we couldn’t even get a drink while we waited as they cut the bands off - so if we didn’t pay the additional we would have been stuck sitting in their lobby for 3 hours as the services would no longer be available past 12. (In the past any other resort i have been to will let you continue to use services until your departure day of) Overall, not impressed at all, i have had better service from 4 star resorts. Im so glad we didn’t opt to upgrade to privilege and didn’t spend more money with them. Will absolutely be back to Jamaica, as it’s beautiful but never again to Ocean Eden Bay.

My husband and I had an awful time at Ocean Eden Bay. We spent over 7000k and then upgraded to privilege on day 4 (of 10) in the hopes of getting some service. we also tipped in USD 5’s since we arrived but yet, the level of service remained just ridiculous. - room was totally dirty, other people’s makeup marks in bathroom, fingerprints/handprints and things on all flushes, switches, patio doors not wiped down, etc. left paid cleaning staff extra 20usd three times with a note asking for a full cleaning - finally I was there and I showed the cleaner all the marks around the room. I never used the jacuzzi tub during our stay cause I never felt like anyone wiped it down. - we don’t drink that much. My husband likes baileys in his coffee. We like coffee. We couldn’t get any but then we saw it in the privilege lounge. So we paid for privilege. For one day, he got baileys in his coffee, but the next day, the bottle ran out. For the next three days we would ask for it and get a sugary substitute. Like, it’s the one thing we asked for. We are Canadian, we don’t need to be waited on hand and foot. But the one thing we asked for, no one could bother getting. - apparently with privilege you get a butler - we had one for the two days , again, we don’t need much, so didn’t really see him other than the first hello and exchange of WhatsApp numbers. - in the middle of the night, around 130am, water comes rushing down from the ceiling lights in our bathroom. All electricity is gone. We walk to the late night restaurant to ask for help. They call front desk and maintenance. Over half our later, Maintenance comes to the room and another person comes to move us to another room. - new room is a swim up room, the room smells very very badly of mold and no one ocean view - finally around 3 we sleep, at 9am we are woken up by front desk to say we can stay in this new room until noon. Doozy fall back asleep. Butler knocks with welcome - are we X people, no we are not. Now I’m hungry, but we have no keys. I start texting our butler, nothing, I wait. I go get some food before breakfast is over. Still nothing from front desk or the butler on what is happening next. - I go to front desk, I wait in line, I ask to talk to manager, she says we can have a new room with an ocean view and that someone will bring us keys. No one ever came. We gave up and just waited to get the hell home. We paid luxury prices. Once in the privilege lounge, the food was good. The mattress in the room was good. Everything else was a massive disappointment and huge waste of our money. This trip was important to us for many deep reasons and unfortunately, other than swimming in the ocean and feeling the sun in our faces, it was not a healing or rejuvenating experience. It was frustrating and disappointing.

Ocean Eden Review From The FANTASTIC FiVE - this is a long review but worth reading! Girls trip 2023 !! Had a blast !! Overall we will definitely return. We arrived on my birthday and let me tell you, it was an entire week of celebration! WHY we WILL RETURN: ENTERTAINMENT! Blue Team were amazing from water aerobics, Jamaican dance lessons, Pool Foam Party ,Bob Marley Tribute Dinner Show , Jamaican Dance Show , Silent Dance Party just to name a few there was always something going on. Demeil, Rosbel and Mr Fresh were great. They spent a lot of time touching base with us individually to ensure we were having a great time! FOOD and PEOPLE! A wide variety of food available at the Captains Quarters Buffet. The people working in the buffet made our day special EVERYDAY! To name a few - Cajay, Althea,Shekera and Tocaya with their amazing smiles. We saw Cajay run over to another restaurant to get us cherries that we requested in our drinks. We were fortunate to meet Two of the most Amazing Supervisors Mellonie and Zacharey. Mellonie brought me a special bowl of oatmeal every morning because I can’t eat the sweetened oatmeal provided. Zacharey got us a reservation at the steakhouse when it was all booked up. Ate at La Locanda (Italian) Blue Moon (twice) , Steakhouse , Sugar Cane (West Indies), Sakura(teppanyaki) and frequented Mikes Coffee Bar for lattes and treats. Enjoyed all! Espresso martinis were enjoyed daily at the Lobby bar with our server Alecea who always made us smile. Too many great people to name them all. THE PEOPLE who work at Ocean Eden make this a GREAT PLACE to stay!!! Opportunities for Improvement: No place is perfect and Ocean Eden certainly has some room to improve. One of our rooms was not ready till after 6 pm and we didn’t get the room we booked. We were supposed to get a sofa bed in one room and didn’t get this. The Front Desk staff was not overly helpful. Having said this, she was one of only a few who didn’t try their best to please us. When we approached one of the managers , Earl, our concerns were heard and he compensated us by giving late checkout at no extra charge. 2 of the staff at Guest Services didn’t put much effort into getting us in to the Bob Marley Tribute show. Luckily, our server , Daniel, at Blue Moon , was able to get us a table. Rooms were a great size but lacked attention to detail which is disappointing given this is a new property. The pool did not appear to be cleaned for the entire week, again, disappointing since it is so beautiful. We would expect it to be vacuumed daily since it is heavily used. All in all, a a beautiful property with great entertainment , plenty to do and good food. And I’ll repeat that most of the staff were absolutely amazing and make this resort well worth returning to.

Really enjoyed the food, the beach and the resort but staff/reception is very bad with customer service. Issues/complaints don’t get addressed. Supervisor on duty is NEVER available and staff can’t answer basic questions. They pick and choose who to be nice to and get annoyed when they get asked to do stuff. Most of the time they are either on their phones, eating or drinking on the job. If you are OK with figuring things out on your own and not to rely on the staff then you will enjoy your vacation. We would never go back to this resort because of the staff. We had H10 premium but they still didn’t care. Our assigned butler was useless. He couldn’t even bring water and coffee to our room. That’s the type of service we received.

My husband and I stayed at Ocean Eden Bay May 14-21st for our Honeymoon. Immediately upon telling check-in we were Newlyweds, they sent us to the Privilege desk where we were upgraded to an Ocean Front Room, two butlers, access to the private beach and restaurants, a full breakfast in our room the following morning and a bottle of champagne. We were also immediately greeted with Rum Punch! Recon helped us to our room and he was funny and friendly! Romain and Aneika were absolutely amazing and checked in on us every day. They always made sure we good. Roxanne, Hyana and Trey were the greatest bartenders and quickly knew what we liked (they were all good but those three were our favourites). Adrian, at the private beach, was there when we needed him and made sure we had what we needed. The Jamaican Grill was delicious and so were all the restaurants we went to (Steakhouse, Thali, Marlin, both Buffets and both Privilege Lounges). The buffets had a variety and the late night restaurants were great too (Marlin & Route 66). Housekeeping was perfect and our fridge was always stocked. The grounds were always kept clean, staff worked on it every day. The pool was beautiful and there was always something to do (if you wanted to). We thoroughly enjoyed our stay and we were very happy. We would recommend this resort and we would come back again. We would actually like to bring the whole family and stay next door at Ocean Coral Springs.

Just got back from vacation the resort itself is beautiful but here are the negatives. Beach is terrible if you love the ocean this is not the place you need water shoes 100 %. Food could be much better. The only restaurant I find it really good was Marlin and Bluemoon. Amazing service by Daniel . The buffet is hit or miss some days it's ok . If you like partying this is not the resort gorgeous young people. The nightly entertainment was ok but after 10.30 there is not much happening. Overall I expected more. The people are very friendly. Beware of the time share BS. They claim its not a time share but they try to Hassel you yo buy into there membership program.

We had a two week vacation at Ocean Eden Bay. Almost everything was perfect. We found the service a bit lacking as well as attentiveness. The beach bar staff were amazing pool bar not so much. Food was excellent entertainment was almost every evening. Although we retired early most evenings there was music everywhere. H10 hotels "bribe" you to pay the extra for "Privilege service" which is not what other resorts do. The extra fee that is asked does not warrant the "privilege". Buyer beware. Overall we had a great vacation beautiful weather and warm water for swimming.

Pros- view,pool and rooms Cons- poor service at the bar (limited drink options). Staff aren’t overly friendly (aside from blue team). It’s too windy to sit at the beach after noon, in the morning no problem. Rap music all day.

Service was amazing. Beach area small but food, choice of restaurants, atmosphere was great! Wish that the entertainment was outside vs indoors but the piano bar musician was amazing. Christine has a wonderful voice!

We enjoyed our stay at the hotel. Interior decor in the rooms and restaurants is beautiful. Drinks is something that can be improved. Great music and lots of local charm. Rooms are missing robes but overall the experience is great. If you are looking for a relaxing stay with lots of local culture this place has it all.

We had an amazing time. No complaints. Rooms and restaurants were beautifully decorated. Service was excellent. Staff so friendly. Food was really good. Entertainment very good nightly. Large pool. Lots of chairs. Would definitely return.

Amazing hotel. Would like to go back to this resorts. Love the different kinds of food. The entire staffs are very friendly and very helpful. The program in the morning like water exercise and the dancing. Love the music it makes you feel dancing from hearing it.

This could be a great resort if it were managed better. It took 2 1/2 hrs to check in because they didn’t give us the rooms that we requested months ago. The beach is the worst that I’ve ever been to. They are way too rocky. It took 3 days to find a way in to avoid rocks and not fall. One in, the water was great! They are short staffed and the service and food was horrible at a few of the restaurants. Other restaurants were amazing. All of the staff were amazing though. There are no Covid protocols and both my husband and myself got Covid at the end of the vacation. They don’t provide Kleenex at this resort so I had to use toilet paper with my endlessly running nose. They had supply issues with the beer and was out of the Jamaican beer, Red Stripe for most of the week, but they had tiny cans of Dominican beer that everyone was hoarding. The wait times for dinner was ridiculous at most of the ala carte restaurants. The Japanese restaurant was absolutely the worst experience ever! The overhead fan was broken, and the grill in front of us had burnt food all over it that they should have had the common sense to clean before seating 20 people around the table. They had a crew of what appeared to be new hires trying to clean it with various things, and they were scrubbing it while all 20 of us sat around the table choking on the chemical smoke coming off the grill. This was from the green chemical cleaner they were using to clean it, mixed with the black soot from burnt food. They didn’t even rinse it off afterwards. One women near us ran to the ladies room to vomit! There also were several leftover half empty plates of sushi sitting out on the side of the grill from the previous customers. After they took our sushi order, they took these leftovers back to the kitchen. At that point I have no doubt that they just put it on new plates and handed out to us! Needless to say, we didn’t touch it. After they “attempted” to clean the grill, they dumped a huge pile of chicken on the grill and it smelled absolutely awful!! Soon after, they dumped a huge pile of beef on the same grill, and it was equally disgusting smelling!! There is no way that was fresh meat!! Then, they poured a huge pile of white rice on the grill right in front of us, and started flipping it around. All of the black burnt bits from the grill got mixed into it! It was so disgusting. That was the last straw. We walked out after sitting there for over an hour waiting to be served. Not even a drink was served! As soon as we got up, a chef came running over to us to get us to stay. That wasn’t going to happen!! The buffets were smaller than what we are accustomed to, but they were surprisingly amazing for both breakfast, lunch and dinner. The daily and nightly entertainment was ok. We did look forward to the white party, but that was a joke. Half the people wore normal coloured clothing and they were just playing ridiculous embarrassing games. They didn’t advertise about the beach party, the foam party or the steel drum music so we missed it all. I had to beg for a “do not disturb” sign for our door and it took 3 days to get it, only to be stolen a few days later. Had to beg for another one. The staff just walk right in after one knock. They came into our friend’s room one night and startled them. The lifeguards were few and far between at the beach. They were more busy wandering around having conversations with people on the beach instead of watching the people in the water. On a windy rough day, someone needed to be rescued in the ocean, but thankfully a person on the beach saw this and had to get the lifeguard to go help. It’s a blessing that this random person was paying attention. The lifeguard had to go find a lifesaver before going in the water to save the struggling person who was drowning. That is completely unacceptable! My favourite thing about this resort was the layout of the Marketplace. That has the best layout of any resort we’ve been to. I could keep going on, but you get the idea. Definitely not a 5 star resort at all, but it could be with better management.

The resort is beautiful, of course, its Jamaica after all! But we did come across a few things we didn't enjoy. The housekeeping department was struggling and I get it, the whole world is understaffed but with a 5 star rating its time to figure that out. We were an hour late even getting a room and even then I think we only got it because we were getting upset (had been traveling since 2am, emotions were high) Room was nice, clean but had to continually ask for basic needs, hangers (only 2 in the room) tissues (you know, Kleenex) which we never did get, a second face cloth and hand towel, there were two of us! And, we had to ask for these items several times before we actually got them and then it was only because my travel buddy made friends with the maintenance guy (who had to fix our in room safe). There were a few other small things we asked for and never did get but were minor. Like I said, housekeeping staff were struggling. Another thing we didn't like was the temperature of the pool. It was cold!! We noticed on the first day that there wasn't many people in the pool and we quickly found out why! However, the ocean water was lovely and the pool at the attached resort was nice temperature wise as well. The good stuff: Beach was nice Restaurants and buffets were good, especially the La Locanda, Italian restaurant at the attached resort (Ocean Coral Spring) Spa was lovely though I didn't have any services I used the hydro therapy pools a few time. No charge to use which was nice. We saw two shows while there and both were great as was the nightly live band. Service at the bars and tables was good and staff were generally friendly though don't expect a ton of booze in your mixed drinks! Some other staff here and there were downright unhelpful but never rude, just sort of unsure of their jobs maybe. All in all, a pretty good all inclusive.

The grounds were nice with a good beach. They have good entertainment and the restaurants are great except Route 66. The food there was awful! The check in was challenging as the room was not ready with no apology for it. The cleaning staff frequently did not supply the room properly and items requested, ie facial tissue and a blanket were not supplied even after several requests. Overall I would rate my experience a 7 out of 10.

Hotel was well managed some small issues with housekeeping overall food was good if you eat later it may not be hot beach is small and rocky overall I rate this a four star I would not return to this hotel

I would not return to this resort. It took 3 days to get a hold of our butlers. Had to beg for towels after an all day outing. Returned to the room maid did not replace towels. It took over 3 hours to get towels that night. Restaurants would do well in serving appetizers. But a long wait for main. Recieved cold. Asked to make fresh. Returned to us just warmed up again.

Facilities were new and vast majority of staff well trained and very helpful and friendly - especially in the many restaurants and buffet. Evening performances very professionally-produced. Disappointing rocky beach with no opportunity for long beach walks or swimming.

Very difficult beach to navigate. Treacherous in the water due to Coral on the bottom. Beach is very windy. Great staff. Friendly. Hardworking. Excellent food. Nice room Entertainment staff great. Especially Kyash Loved the band every night Would be a 6 star if it weren’t for the terrible. Beach and water conditions

Overall very happy with this resort. Staff, food, pools, and rooms were great. The beach is not big nor easy to swim in water so that may be the one down side if this is something you are looking for.

Beautiful hotel and room.food great, Poor service and non existent butler service with privilege package. Difficult to book restaurants. We only had a few requests for our butler and she would not respond to our texts. No airport departure information at main lobby, was told to check airtransat app. It’s not on the app.

We stayed here for 1 week, food is great I like the idea only one Ala carte restaurant to book the rest just walk in. Huge pool but I’m not a person sit by the pool. It’s actually 2 in one resort access to family side as well. Beach is small and you must have water shoes. What I didn’t like even though the beach is small still half of it it’s for privilege pass owners. Staff friendly mostly

Great trip - resort very new but we can see that the labour and finishing touches are sloppy such as paint droppings in the sink, cracks around the door where the light shines through at night.. I would not give this resort a 5star. Rooms were clean and tidied every day and we had lots of towels and essentials such as soap, shampoo etc. The fridge was always stocked.. A bottle of champagne and plate of deserts greeted us on our 1st day Valentine's Day. Electrical in our room 4306 @ Eden does not support a hair blower, every time I used the hair blower the power braker would go off hence no electricity in the room. I would have to flic the braker 2 more times to finish blow drying my short hair. The hallway on our floor was not cleaned regularly, we saw a water bottle sit there for 7 days. The wall near the elevator was damaged and not repaired in the11 days we were visiting and the dirt from the wall was spread out on the floor. The food was delicious at all restaurants. Entertainment was fun in the evening and pool side. Weather was great but very windy, most umbrellas were removed because to dangerous due to high wind. I witnessed 2 ladies falling on the stairs and breaking their ankles, staff were quick to the rescue.

Pros- Food was great, always a restaurant available, drink’s awesome, room clean and modern, entertainment awesome. Cons- 50/50 on staff friendliness, chairs near the pool/beach always taken with towels before 730am, pushy staff first day to sell resort space. I would go back if they would resolve the chair issue near the pool/beach areas. Setting my alarm for 6am to ensure I can enjoy my time near the water is not considered relaxing.

Room was never cleaned or bed made up until I had our butler intervene. No beach, water very rocky, hard to stand up, room doors slam shut can't ease them closed. Workers were great. Management doesn't seem to know what they are doing.

Grounds were very clean and well kept. Rooms excellent. Big. Well stocked. Shower excellent. Jacuzzi bath. Very convenient to pool, beach and restaurants. Didn’t have to reserve restaurants, which was nice.

Resort was very nice but unfortunately they do not cater to older people. They did not have any shower bars in shower witch is very important for me. Not very good entertainment same thing every day. Food was delicious. People were very nice booked double beds but got a king bed. Don't like sharing. They insisted that's what we ordered.

This was a nice resort. I would not class it 5 star, but a 4-4.5. Food was very good in the a la cartes. Most staff were very friendly and accommodating. Like anywhere, some more than others. Had issues with keeping bars/restaurants stocked. (supply chain issues we assume) Even the "Priviledge" bar that was supposed to have the top shelf liquor, ran out - no Vodka several times. We went with another couple and we both had Privilege rooms. Ours was not exactly what we expected, but had great butler service and the room was clean. It lacked basic supplies that were stated in the brochure (that we paid for), but our butler was able to get most items for us. Our friends room was higher up with a better view, but their butler service was lacking quite a bit and they were also disappointed on the supplies. (working fridge, iron, hangers - we both had one each)

The grounds were kept exceptionally well. Overall the food was very good. We did not have a bad meal. The Steakhouse was the best in quality and service-Orlando was hands down the best server we encountered. Followed by Ryan in LaLocania. The rest of the service was mediocre at best. Staff just did not care, not happy campers. Our Privilege room was kept very clean and we never lacked for towels. However the basics Such as a hair dryer or even Kleenex was not supplied. There was even a plastic Kleenex box topper in the bathroom. Our butlers Nelson and Delvin were attentive however if you arranged something the day before, you had to re-request it the next morning or it would not happen. We arrange a luggage transfer to the Lobby for checkout. It was confirmed and they did not show up. We walked it instead. The beach was a huge disappointment. Very rocky when you got into the water. Having been to Jamaica several times, this was the worst beach we have encountered on the island. The most disappointing overall service was the Privilege Lounge. Staff ignored you, did not acknowledge you until you interrupted them. We paid extra for this - not worth it. Resort ran out of vodka on our arrival day. None for 2 days. Bars ran out of all kinds of stuff daily and restocking was poor. Mikes Coffee made a good cappuccino which I had twice a day. They ran out of all sugar packets which were not replenished at all for 2 days. I had to get sugar from the buffet restaurant across the walkway which had an abundance. No teaspoons in breakfast cutlery roll outs - stirred my coffee with my fork everyday. If you have little experience with 4-5 star resorts or Jamaican resorts in particular, you may find the service acceptable. A 3 star at most with a beautiful complex. We are easy going and worked the hotel sector for decades. We got what we wanted. R&R. But will not return to this resort. No basics, inventory processes or consistency and saddest overall team of staff we have encountered. I guess team building and oversight are lacking by leadership.

Spent 1 week at Ocean Eden Bay. Definitely not a 5 star hotel but a solid 4. The decor was great, newer resort, very modern, very clean. Grouting in the shower was done poorly. Drain in the shower was also terrible. Entertainment team was great. Food not up to par for Jamaica. Other than the Jamaican and Indian dishes the food was very bland, which was disappointing. Got a burger from Martha’s market and it was raw. The resort was missing the fine details of a 5 star. Couples massage was meh, glad it was free. Beach was extremely rocky even with water shoes. Service and hospitality at the hotel was excellent. The cleaners were great. A friend was staying at the other building and they lost power and had a flood. They had a terrible experience. Very glad we stayed on the adult only side since the kids side Ocean Eden Bay was hectic. Likely won’t go back.

We really enjoyed our stay at the resort. The rooms are large and nicely decorated. We liked that it and the sister "Ocean Coral Spring resort" are located away other resorts. There were no people trying to sell you stuff on the beach. There were so many different restaurants to try that the food wasn't boring. Staff was very friendly and our room very clean. We enjoyed the fact that there were many Canadians at the resort...refreshing.

You can tell from a few items missing from the room that this resort is starting to recover from the effects of the pandemic. Bring a hair dryer, don’t count on coffee maker in room. Other than that, Staff was amazing and extremely helpful and happy to assist in any way. Food was a 5*, accommodations were clean and as advertised 5*, pool was beautiful but the towel/chair game is played and annoying. More chairs would be required. The pool was quiet time until 3 then party time and loud music after 3 which was not relaxing if you don’t want to participate so we moved to the beach where water was warm and chairs abundant. If you are looking to walk anywhere the resort is isolated, the gym was clean and not too busy. Representatives of the upgrade Privilege tried to catch us daily but they respected a polite no thank you. Lobby bar area had nightly live music and was enjoyable.

Beautiful property. Nice pool. Food is horrible. Needs work. Rooms weren’t always cleaned. But the bar, blue team, servers, life guards were all great and pleasant. Don’t think I’d come back to this resort.

My best friend and I stayed a week at this resort and genuinely had a fantastic time. The entertainment staff were phenomenal and all made for fun events. The restaurants were great and I'd recommend this place to a friend

The hotel and resort in general was good! We had fun during our stay and enjoyed the excursions. We did experience some minor poor service by couple staff, but I am sure they will improve on that overtime and there is no concern for future visitors. The beach was not the best, too much rocks, but you can work around areas and enjoy the water. I would recommend this resort to anyone who would like stay at this resort!

There is nothing you can say bad about this resort, we have been travelling 3-4 times a years for 30 years and this was the best resort we have been too. The staff are amazing, if you are lucky enough to meet Kemar you will be treated like royalty at the privilege side, Robert at the swim up is amazing, the group at the swim are all awesome. Not a single employee at this resort is bad. The food is unbelievable, you will not be any travellers “issues”. The beach is gorgeous but you must have water shoes, honestly a must. We will be back more than once. The only thing I will say is if you do not like the smell of pot, do not go to Jamaica., it is in the air a lot, I don’t like it but it was worth it the resort and people are awesome.

We've been to over 15 all inclusive resorts before and each one was special in its way. Ocean Eden Bay scored high on entertainment, service and food. I wish I new the animator's name so I can mention it here because he was amazing. Before the trip I had read reviews about slow service: we've seen none of that. In our experience service was always prompt and the staff were very friendly. We loved the quality and choice of food and also the many "a la carte" options we had for evening dining, no reservations needed. The beach is rather narrow but well maintained. You could see the staff working hard to clear the sea weed. There are corals on the bottom of the sea so water shoes are needed. There were lots of palapas and chairs available any time of the day. I have to say, we were in December, not sure if it's always like that... We haven't spent much time by the pool so I won't comment on the pool side, other than that it looked gorgeous.

This was a beautiful modern resort with many amenities. The staff members went out of their way to help with everything. It was very clean and quite often you could see the staff washing the floors and other surfaces. Everything smelled clean as well. I was completely impressed with the choices for restaurants and buffets. The Steak House was incredible. Bluemoon was a very elegant restaurant with many choices of well-prepared food. The Captains Market had a large variety of food throughout the day for breakfast, lunch and dinner. It was very clean and organized. There were often cooks there to prepare fresh omelets in the morning or steaks or fish on the grill for your lunch or dinner menu. Finally, they had someone there to make a fresh smoothie in the morning. If you stay at the Ocean Eden you can also take advantage of all the restaurants and facilities at the other hotel adjacent to Ocean Eden. So there was no lack of food or entertainment or drinks. The entertainment company called Blueline was unbelievable. Every single staff member went out of their way to entertain and make everyone feel at home. Every evening there was entertainment either outside or in the beautiful Senses theatre. At the pool, during the day, they had activities going on and they had an incredible way with people. I felt like I had known them my whole life. They went way out of their way to get to know everyone. We were greeted warmly at each encounter. The bartenders are amazing as well. They can prepare a variety of drinks and are always happy to meet your needs with a warm friendly smile. There were plenty of lounge chairs and shaded areas around the pool and at the beach. They were kept very clean. The beach is very nice although there are some parts that have some rocks that you need to walk around. But, it’s very easy to do. We were in the water every day and the breeze was incredible. We will go back.

The rooms were spacious, clean and quiet. The grounds were immaculate. Beautiful extremely large pool, lazy river was fun. Every restaurant we went to was great. The food A1 service top notch. All the staff were friendly and helpful. Being new they had a few things to still iron out but on the whole it was a great holiday and would recommend it to anyone. There is a LOT of walking and would suggest a small trolly that goes around the whole resort continuously so guests could hop on and off at their destination.

Ocean Eden Bay Resort is gorgeous the views are to die for the rooms are lovely and the pool is outstanding and the resort is spotless and all the staff are so so friendly and welcoming the restaurants were great some had a little wait time to get in depending on what time you went. So many great restaurants so lots to chose from. The food was great. The weather was fabulous. It hasn't been open very long so some tweaking on customer service could be better they don't answer their phones every time and stocking the coffee and water etc could be better but like I said it's new and likely new staff. They are still adding on in areas of the beach but we loved the pool so we were poolside most of our stay enjoying the delivery of drinks. There is a fair bit of walking so I think there should be a trolley that goes around so people can get on and off as they please esp. people with disabilities that can't walk very far. A lady that was with us was on oxygen and often times we couldn't get the trolley to come for us so she had to walk and it was difficult for her and some days she just stayed behind. With Covid still in the air every precaution was taken to ensure our safety. We didn't want to come home that's for sure and would put it on our list to return.

I was concerned after reading all of the negative reviews about the resort but I did not experience any major issues. The food was decent, the pool was amazing and there was always seating available, the room was fine with the fridge always full with drinks. The beachfront was small and quite rocky but I am more of a pool person so this didn’t bother me. You do need to get to restaurants as soon as they open, otherwise the wait is long but the food was always good. The resort is definitely still working out kinks and I wouldn’t say it is 5 star worthy but it was fine. Would I return, probably not but I don’t regret going either.

Ocean Eden Bay is a new resort that unfortunately seems like it was rushed to be opened. While modern and clean you can see that they missed the mark in finishes. The tile work in the bathrooms is messy to say the least, paint is everywhere including on the gorgeous plants around the resort. That being said the views are stunning, the pools are great, and the food was great although the wait to get it at the a la carte restaurants was not. The buffet restaurants were good lots of choices. The staff were helpful and friendly considering they were short staffed. I recommend this resort but they definitely need to beef up the staff and pay attention to the finishes around the resort.

I found thr restaurants very good food of good quality and well prepared. Room was large and clean. Grounds are well maintained, with lots of security. The bars are well stocked with premium alcohol and bartenders knowledgeable in shaking up nice and varied cocktails however we understood it to be a adult only resort,but with the ocean eden next door children are allowed into the restaurant area. The staff were most helpful and pleasant

This resort has wonderful interior design. It was very clear that whomever the designer(s) are, they are very on trend. The food was delicious. BUT the service was terrible. This is classified as a 5 star and my partner and we had upgraded to the "Privilege" level of the resort which is supposed to provide you as a guest with top-level service and perks. At check in, we were not greeted by anyone at the front door direction between the "Privilege" check-in desk and the regular desk - we had to learn that the hard way after standing in the general lineup to check in. We were handed a package by the clerk after checking in properly and told to wait for our "Butler". He dropped us off at our room, gave us a phone number to reach him on and went on his way. There was no explanation of how things work at the resort, what our reservation number was (which you need for room service), how to use our hot tub in our room, etc. I'll spare most of the nitty-gritty details for everything but we had several issues such as feeling like we were inconveniencing the bar staff when we wanted drinks, reservations were not scheduled correctly, wait times at restaurants were REALLY long and they did not have enough staff to fill the restaurants at dinner. Room service did not show up on a few occasions and once came 1.5 hours later, ice cold. We were supposed to also received a fully stocked "premium bar" in our room fridge....all that was was 1 small shot of vodka. EVERYONE we spoke to at the resort was having the same issues. Disorganization, rude customer service from many bar tenders, long wait times, not the service we paid for, running out of wine at restaurants, not having all of the menu options available (and I'm talking they would normally say that 3 to 4 items on the menus were not available and there are 7 options overall), etc. The beach was small and full of coral rock, but still beautiful. As privilege guests, we were also supposed to receive beach service. We got that for 1 hour on only 1 day of our entire week stay.... The pool was beautiful. And they tried some entertainment, but it was the same every day and needed a bit more oomph to get people going. Our PCR test was a disaster. They ran out of tests after 35 were done...knowing there were 200 appointments that day. My partner received his results the night before our departure and I had to stand in line 40 minutes before my bus departure to have mine resent because it didn't make it to me...this happened to countless others leaving that day with us as well. The positives were that the support staff (like our housekeeper) was amazing and the food was really great when you finally got it.

We stayed at the Ocean Eden Bay resort from Feb 04-11/22. The rooms were amazing with the swim up pool. Food was amazing. Just the music was constant. At the beach, around the pool and at night. Loud and total unnecessary.

Beautiful Resort, the grounds are clean, and well maintained. Our room in building 3, room 3303 was nice, great view, very clean! The beach was good, the water was so warm! There were some rocks, but could be easily avoided! And lastly, the staff at this resort are wonderful, the lobby bar was where we would end our day. we were well taken care of from Jason, and Tania! The pool bar was really great also, thanks to Sharlette.