We were among the last vacationers leaving Cuba Feb 2026. We feel for all the employees there and hope we can go back next year. The Grand Aston has one of the nicest beaches we've ever seen. Everything at the hotel to the last corner was clean and updated. Landscaping is amazing. We had a garden view room, that's the least expensive we could get, since we don't spend much time in the room. The room was specious with a balcony, a comfortable bed and a huge shower. It was cleaned every day but you don't get a restock on shampoo. We knew that and brought our own. Food was plenty and a good variety. We expected way less for Cuba. The advertised night entertainment was cancelled some nights due to fuel shortages, we think. But the hotel activities team did their best to fill in. The employees did an amazing job. Everyone to the cleaners and gardeners are friendly. The resort is only half an hour from the airport. Make sure you visit the light house area. We enjoyed the walk but you can also take a shuttle. We had some ice cream there and got some souvenirs. We were sad to see it underutilized.

All staff work very hard to please all patrons. Service is impeccable. Staff friendly and helpful. Grounds and pools are well kept. Staff always willing to find a lounge chair for us on beach or pool. Entertainment staff are very energetic and enthusiastic and work very hard to include and convince patrons to participate..Food was plentiful and tasty.. Exceptional staff in buffet and al la cartes . In spite of all the hardships to the Cuban people at this time, they remain very dedicated and strong.

I loved the hotel! The people are great and the rooms are very clean. The only downfall was the layout of the buffet, which created unnecessary backlog. The food was very good for Cuba and the a la cartes were excellent. Thanks for the fabulous stay. I want to go back when things settle there.

The staff were fantastic with our 11 month. Old baby they went.above and beyond. Food good ,drinks good no shortage at all supplies were good ,room was clean bright and the resort is very walkable with a baby

Great resort and very friendly staff. Traveled with two kids ages 1 &3 and they had a blast! Best beach i have ever seen! Very minimal rocks, white sand, clear water with lots of huts and chairs. Kid pool has a walk in pool which was great for the 1 year old. Biggest problem was buffet. Food was good and they always had different options. Issue was with the hot tables. It would be a 30-45 minute wait for the pasta station and other stations which is an issue when you have two kids under 3. All in all this was easily 5/5 stars.

Honest Review January 23 - January 30 2026 Location is great, in that you are 30 min ride from airport to the resort, but you are not near anything else. Closest city is Moron and it quite far away. Exploring anywhere off resort is not close. The resort itself is newer, not rundown, is clean and laid out nicely. The beach was beautiful. Very gradual slope into the ocean, perfect for young children to enjoy the ocean. We saw no jellyfish, and shells are easy to find and pick if you are a picker. There were lots of chairs and palapas, no need to reserve a spot with your towels. The reception workers were all very nice, and eager to assist. The resort grounds are kept very clean, and all the workers keep busy to maintain the facility with pride. Bartenders at the beach bar and swim up bar are great! Didn't get the warmest reception at the lobby bar, but, service was "ok" there as well. There are several other bars around the resort, a drink is never far away. In the room, bed linens were clean and the maid did a nice job of resetting our room daily including fresh towels. The pillows are "different" in that they are one long pillow to share as opposed to individual pillows...but, still a pillow with a clean case. The air conditioner worked, lights worked, there were no bugs, and we always had hot water. The safe worked and the doors all locked we had a toilet seat, toilet paper and the toilet flushed . These things may sound funny to mention, but we have been to resorts in Cuba that have none or only some of these things lol, never ALL. This was a pleasant surprise. There were eggs each morning for breakfast and the buffet was well stocked. The bars had beer and rum everyday, and some days gin, that is it. They had mix like cola or sprite most days, and fruit juices but not everything always. It is easy to just bring a bottle with you from the duty free. Yes it should be all included at an "all inclusive". BUT everything IS included that THEY HAVE. If you require something else you will have to bring it yourself, or go elsewhere where you KNOW they have it. It has been this way for years. To be surprised that they don't have your specific drink on hand everyday and then be upset that they don't is on you. YOU have the ability to bring what you need or must have, they do not. Eg: You like a vodka cran, bring vodka and a cranberry Mio juice enhancer...etc etc The 24 hour bar always had bun sandwiches, sometimes hotdogs, the pizza must have been good at the beach bar as the line was very long everyday, but I never tried it. If you want a change of scenery I highly recommend visiting the light house, just a 20 min walk away and they have a nice menu. The food menu and drinks are cheap and they have everything. It is always a good idea to bring snacks for in between meals or late night while playing games in the lobby if it rains, especially if travelling with children, but I think that's a good idea wherever you travel, especially with picky eaters. Mosquitoes were present on the resort starting at around 6:15pm ish for about an hour? They are much smaller than the ones we have in Ontario, def not as thick as we get them. My suggestion would be to wear a bit of repellent on your way to dinner. Have been to Cuba many, many times. This resort is my #1 pick. Thank you to all the staff at the Grand Aston Cayo Paredon and our friends that travelled with us to make this vacation as wonderful as it was :)

Had a fabulous time at this resort! Staff was exceptional (especially the pool staff, always willing to find you a chair), rooms were super clean and food was OK…remember - you're in Cuba ;) Will definitely return!!

Most amenities were closed. The hours stated for the gym opening, the store etc were always mixed matched never opened when they were suppose too. The Al a carte most of them were closed, toro was closed there were a bunch of features not running. There were major shortages and our room was never stocked. Not once in our whole vacation even after asking and tipping. They had almost no soda, no variety and the meals were terrible. I am not one to complain but it made our stay very hard. There were a few staff members who were amazing. Very happy and polite. There were a few who were rude and would play favorites giving special treatment to some guests. The beach was amazing. One of the most beautiful. The pools were well maintain and also beautiful. I love Cuba and have been on other occasions and had a fantastic experience. This time me and my group felt under whelmed and disappointed with some features. Some of the issues reported by other guests in my party were issues with there rooms, not getting the rooms they paid for, rooms flooding, AC not working, not being stocked, unfriendly room attendants etc. It wasn't all bad but we were expecting more.

We just returned from the most wonderful family vacation at Grand Aston Cayo Paredón Beach Resort, and our daughter had the time of her life! This resort is absolutely perfect for families. Our daughter was entertained from morning to night. The kids' activities were incredibly well-organized with the animation team always ready to engage with the children. She made new friends, participated in beach games, enjoyed the pool activities, and attended the evening shows which she absolutely loved. We didn't have to worry about her for a second - the staff was always watching out for the kids' safety and having fun with them. The family rooms were spacious and comfortable, giving us plenty of space. The multiple pools meant no long waits, and the beach was pristine and perfect for families. The food was kid-friendly with options that our daughter actually wanted to eat, unlike some resorts. The staff remembered her name by day two and made her feel special. The parents appreciated the ability to relax knowing the kids were safe and happy. We could enjoy a quiet dinner while the kids were at the kids' club, or we could join activities as a family. The flexibility was perfect. Our daughter is already asking when we can go back! This is the type of resort where the whole family has an amazing experience - kids are happy, parents are relaxed, and everyone leaves with unforgettable memories. Highly recommended for families with children of all ages!

We booked a quick vacation. Wanted Sun and cheaper option. We gave up Cuba Varadero 10 years ago, but love the beaches and people so thought we would give Cuba a try again. We tried to upgrade with Trip central to VIP and were told to ask when we arrived. We paid an extra $60.00 a day per room USD but it was well worth it. It is an Adults only area with your own pool, portion of beach and your own club house and restaurant to order what you would like, (limited menu but still nice option) This seemed to have more options and less running out of vodka, etc. There was only cola 2 nights we were there and only certain bars. They have 4 A la Carte we ate at 3 of them. They were nice but remember you are still in Cuba, our room was very nice and the beds were great, which is huge for me. Room was cold and had to get extra blankets which is good, rather too cold then hot. Beach was beautiful, people were awesome Magdiel (MADD) as we called him started in VIP and was wonderful, one of the reasons we went there. called us by name which we loved the personal feel. But some A-hole didn't like that and complained and then he had to go back to Buffet. Him and Alex had the best English of all the people working in VIP. was sad when Madd was moved out. Buffet was like a heard of cattle when it opened seemed busy, I think we only went there once or twice. We ate lunch when we did at the snack bar, for Fries and Tuna, Chicken or ham and cheese sandwiches when available. but most of the time we had pizza at VIP or fries. I would go back here, pools there was many but we stayed either at VIP or swim up or beach depending on the day. Got towels when needed and a chair at any pool. no issues. Wine was not bad, Red, White and rosa all were pretty good for a free wine at an all inclusive in Cuba. Lobby was busy every night hard to find a spot and the adults show didn't start till 9:30 pm and we were just warn out by then. LOL Tipping and gifts go a long way so please be generous. Trips we went to lighthouse, nothing special my partner did the massage there which he said was good., but the mosquitos were the worst there. Resort no real issues with Mosquitos until the night we were leaving and sitting in the lobby. We did the catamaran and dolphins and had the best lobster lunch ever included.

The hotel is very nice and clean. There is a nice area to walk. Hotel is close to beach. Beach is long and has many sunbeds and thatched umbrellas. Staff is friendly. However, only one elevator was working at the hotel. They provided very limited toiletries: only one very small shampoo and shower gel for the whole week. There was not enough space in lobby for evening shows and parties. There was not enough sunbeds at the swimming pools. And there were huge lines for everything: food, drinks, towels, restaurant reservations. Our stay was from Jan 6 to Jan 13.

I had booked Ocean view and requested a quiet room on one of the top floors. The room was clean and everything in working order, and a spectacular view of the garden & pools down below, unfortunately also heard the late night parties in the bistro down below. The staff is friendly and the food is standard for Cuban cuisine. The beach allows for a long walk, however, 1st week of January was very windy with white cap waves coming in, and subsequently a bit cool. The pools and gardens are inspectable clean, and staff is always ready to serve. Cayo Coco is a great spot for kite board surfing and young folks and families, but also accommodating retirees and is wheel chair accessible. We enjoyed our stay, but next time moving on to a less windy location in a bay.

Good value for the money. Very busy resort, lineups everywhere. Food and accommodations were good. Stunning beach with lots of shade and beds. Drinks were decent, lots of rum but not great cocktails . Overall I would recommend this resort for the lively atmosphere and location(20 minutes to the Cayo Coco airport) and of course for the AMAZING BEACH and Cuban people.

- Property itself was beautiful. Great beach…pools, etc. - rooms were fine typical hotel rooms, although ours didn’t have hot water all week - lineups were out of control…although we were there over Christmas break so I’m sure that factored in - food was plentiful but not always good - I would recommend but not without explaining some of the issues - best way I’d recommend it…it’s a really good resort for a 4-5 day trip…not as good if you’re there 7 days

Room for 4 a little Small. No Microwave. Fridge wasn’t working. Food was unacceptable. Only Seafood was Mussels. No Crab, Shrimp, or even properly Cooked Fish. No Fries, or any potato dishes. No activities for kids. No Entertainment program for Adults. Only entertainment was song & dance for 6 days. Non-Alcoholic Drinks were sub-standard. Pool water was cold. Not enough Towels. Poor sports equipment.

Pictures perfect on the out side mosquitos by the billion the water services is poor specially hot water cheap in room furnishings useless tv the materass is very bad uncomfortable chair to seat on ,the vanity is a joke ,kids and short people will need to seat on the countertop to brush their teeth

The scenery was amazing. There's no customer service, they don't know the meaning of that yet they want you to tip them in US/CAD. The doctor on-site will only take cash in us/cad. The waiters at the bar ignore you if you want coffee and are extremely rude. BTW, they don't have Coca-Cola if you want diet coke or any type of coke. They're also racist if you're not white or Latina. I will never go back to Cuba at all.

It was vary good resort I love it and i will go back vary soon . the food was good . the beach was Amazing i did not belief that beach was that match beautiful the pool was vary good the whiter was so so good actually i wanted to stay more that is way i want to go back on January 2026 for sour .

Grand Aston is a very nice resort. Very up to date, spotless, the grounds are very nice, neat and tidy. The rooms are nice and also very clean. The beach is beautiful and pools are clean. The staff are awesome especially Yoelbi and Jose in the Lobby bar, great young men. Very friendly and love to make you laugh. The food was pretty good (it's Cuba) but lots of choices. We will return.

Hello Tripcentral. Thank you for the opportunity to provide feedback. The Grand Aston Cayo Paredon Beach Resort is a general purpose 4Star OK resort. Knowing the limitations \ restrictions placed on Cuba the resorts have a hit \ miss presentation. First the Good: Very family oriented, providing baby services for parents and 2 child pools that the kids can play safely. In the evening lobby turns into a playground for the kids for the firsts few hours. No problem with the room service, room AC no problem, shower water pressure no problem, flushing is a problem…you have to flush multiple times and wait in between in order for the tank fill up. Short drive from airport to resort…excellent..20min. All the elevators except for one were out of service, primarily used by bell boys for delivery. If you are and elder or have leg \ back problems good luck climbing the stairs. Beach very clean, no problem. Weather was poor, cloudy, 3 days of sun rest cloudy and cool. The pool never heated up. No fault of Cuba. Snack bar provides sandwiches, fries, and fruit, perfect for a quick bite and for kids who only need fries to much on. Buffet Restaurant: selection of food is limited due to the restrictions and financial expenses. The pork no meat very greasy, chicken so-so, beef so-so. Found all the food to be mild warm \ cold, this I did not like. Desert Table: Large selection of sweets, fruit, cheese, no problem excellent. I do not understand why parents allow their children to help themselves at the desert table. Parents are ignorant, you should be ashamed. Infront of me 3 kids not capable of holding the plate \ saucer \ ice cream bowl kept dropping and making a mess on the counter and floor. Is this how you teach your kids at home to behave. Every parent should be charged extra for the damage their kids do. In simple terms, your kids behave like animals, no fault when the parents are ignorant. No Leaf Salad: disappointed in this, tomatoes was a hit \ miss, no Q-cumber. Breakfast: excellent no problem, had eggs. Lobby \ Bar: In the evening 9:30pm the lobby and the bar become the focal point show stage. The area is full of tourist, there is no air circulation, the heat is barely tolerable. This is a very poor design, almost like an afterthought. Getting \ waiting for service on the floor…good luck..it may arrive next week. Yes the resort is kept clean. Bar: No Liquor, no dark rum, no cream Reservation – booking: made 2 weeks in advance and requested top floor of building. Upon arrival was given 2nd floor. The resort is well appointed as a 4star, it will never improve to overcome the many challenges it has.

As explained by management this resort has only been open for three years and some items are still not working or available ( room ceiling fans and No coffee pods for in room coffee machines) and they did not have a location for morning coffee service. We were fortunate to get an upgrade to the Club section which turned out to be a blessing (thanks ? Felix) which gave us access to the club restaurant and pool area with better meals and services making our stay better. That being said there was a vast shortages at the other bars and restaurants of both food and alcohol choices. Of the four specialty restaurants only the Selena meant our approval,well the main buffet was only good for breakfast. During our 10 day stay there was problems with the infrastructure, water shortages and all common washrooms not working properly which was unacceptable. The beach was “Cuba “meaning Fantastic and kept very clean all the time, that is the main reason we go to CUBA !! Well this resort has potential, it needs to get on top of it’s infrastructure and supply problems and it is doubtful if we will return soon.

I come to Cuba often, but, this is my first time staying at Grand Aston. The resort is newer and nicer. The food and service are both reasonable. However, one thing makes me unhappy and doesn't make sense to the hotel, which can and should be improved. As I'm going for water sports, I sent the resort an email before leaving Canada to request a room on the first floor, but did not receive a reply. A fourth-floor room was assigned to me upon check-in. Even though I mentioned that it does not have to be an ocean view room (I purchased ocean view), I still could not get a first-floor room after 3 days. It is not only causing me inconvenience, but it is also causing extra work for clearn laddy because I will bring a lot of sand into the building. I don't believe the hotel's excuses for why it could not find one. Bottom line, if the hotel truly cares, no one will believe it couldn't find one. During the night, I noticed that more than half of the lights in the first floor rooms were off. It is unbelievably frustrating that the hotel will not do something that is good for both sides.

Pools were great and in excellent condition. The beach was amazing soft white sands and well maintained. We did however have a lot of issues with our room, no hot water for 5 days, no TV, dribbling water from the tap, battery in door died and had to wait 4 hours for IT manager to come and fix it as we had to sit and wait in the lobby for him to finish his meeting - then 3 maintenance men turned up, no IT Manager. Finally moved our room on day 5 and this room was great. It took the Sunwing rep talking to Reception to help - didn't find them helpful at all. Sunwing reps were great. Reception staff awful.

Very nice beach, all places are very close, restaurants are very good, the cafeteria is good Cuban food, the desserts were amazing (it is a French chef) For night entertainment, do not miss ENTRE CUERDAS, a trio of guitarists, simply amazing We had a major problem with water in our room, but we have been advised this is resolved I consider this beach the nicest I have seen in Cuba, beats Varadero

I recommend the "Club" level upgrade. With it you avoid the crazy buffet lineups, have butler and private adults only pool access, private bar and meal space and priority ala carte restaurant bookings. The tiny Club section down at the beach is nothing to speak of so just enjoy the rest of the beach area. We used Air Canada and the "Spectacular" day long excursion is great value for the $100 and 10% off if you are an Aeroplan member. Lunch is included as are rum and coffee tastings. Tons of interesting stops. Short boat ride on a lake. Hold small gators, Flamingos and or a huge iguana. Please bring some meds and hygiene items to donate to church or people in the towns on the Spectacular day long excursion. Bring something. You'll feel so good about yourself. Remember. Your not going for the food. Zero mosquitos for the entire week due to the steady wind. Catch a 6:30 am sunrise. The shows are rough but maybe you'll have a laugh or two. Definitely attend the Air Canada briefing but feel free to avoid the speciality Air Canada dinner night.

After waiting for five years to venture back and missing the beautiful beaches of Cuba, we decided to give it a try, with even lower expectations. This was one of our best vacations. We stayed in the Club section and it was totally worth it. We were expecting power outages, no hot water and standard Cuban food. There were no power outages, we had hot water for 5 of 7 days. The cold water was bearable. The food for the most part was tasty, the chefs are creative with what they have and have come a far way. The breads and cheeses were delicious. Don’t expect that everything on the menu will be available. Bacon might not be available everyday and they may run out of pizza. There was a general lack of fresh vegetables and variety of fruits. Most of the vegetables and fruits were from cans. We tried all of the a la carte restaurants and with the exception of the Italian, they were enjoyable. The Cubans are in survival mode. Be generous and kind. They work long hours and travel long distances to get to work. They were especially thankful for rechargeable lights, solar lights, toothbrushes and toothpaste, glue and supplies to repair things.

Its my first time at Grand Aston and I'm really impressed by this resort. Its bigger then I expected, but everything put together very well. Food is very good for Cuba ( and I go to Cuba a lot ).Rooms are great, comfortable beds ,pillows not so, but I always bring my with me because of sore neck. Hot water and pressure in a shower always good. I stayed in Building 5 ,close to everything. Beach is AMAZING, but same problem like at the most resorts - not enough chairs if you come after 11 am. I would recommend this resort and its only 25 min from Airport. I will b back there

The actual resort has so much potential! The rooms and accomodations were beautiful for Cuba. The food was also as to be expected when visiting a resort in Cuba. The beach was beautiful and extremely clean, the seaweed was constantly being picked up every day and throughout. My only real problems when visiting the resort was lack of hot water, or water at all. As well as the noise level since my room was directly above the lobby area where they would have entertainment between 8:30pm-12am, instead of the outdoor theatre area. It seemed unfortunate that they were limited to a certain number of bottles of alcohol (for example white wine) throughout the day at certain times. It also seemed that half way through our stay, which ran into the beginning of high season, that the resort started to bring out more amenities and start to put in more effort as we were leaving after a two week stay. Overall I wouldn’t go back and would probably still opt for a resort right in cayo coco, not cayo paredon.

The premise is clean in all areas: well-maintained resort, clean rooms, clean public areas, clean pools and clean beach. The buffet food was acceptable. The a la carte restaurants' food needs improvement. Entertainment also needs to be improved.

Hotel rooms nice, staff great, food good but stay away if you are a non smoker. They will ruin your trip. I could not even see a single show or relax anywhere including my own balcony and the beach. It was that bad. I don't think the staff enjoyed it either. Make some smoke free zones for the rest of us. I will definitely not be back for this reason.

Lovely, clean resort, good beach , nice swimming pools, friendly staff, food ok sometimes even very good, many good cakes, good ice-cream. I missed the amazing cuban Mulata coffee and coconut liqueurs, they did not offer them this time. We spent a pleasant vacation here.

Fairly new resort, very clean and nit. Friendly staff, interesting buffet with large variety. A/C and water available 24/7 in rooms. High standard rooms, nice decoration. Professional room maids. Drinks on demand, nice and clean pool

Worst food we ever had in Cuba very salty and hot food were cold. Our 5th time in Cuba and 1st 5 star resort we stayed as recommended but it was the worst experience we had. Some staff were miserable & rude. The only best thing at this Resort is the Beach.

Clean, good for family, very friendly great food beautiful sandy beach, wonderful service , I have been in that hotel before , big thanks for everything and everyone, love you ? hotel is located approximately 30 minutes from airport , I would recommend this hotel to a friend

There were a lot of issues with our booking through Trip Central. Our Sunwing package was cancelled three days before our departure (per the resort) and we were forced to rebook at another resort. At first, our second resort option was accepted by Trip Central and Sunwing, then we later found out it was no longer available. So we had to go with our third option. We received no compensation for any of this inconvenience (in fact, I had to pay more money for the new booking). Communication with Trip Central basically dropped out once they made the new booking and we were left dangling without paperwork until mere hours before our flight. In the end, we really enjoyed the Grand Aston. But I can't recommend booking a Sunwing package through Trip Central. You're better off booking directly with Sunwing. They are more accessible in terms of communication, and more likely to compensate in situations like these (upgrade to an available luxury hotel, vouchers for future tips, partial refunds, etc.).

All was good but the food and no hot water for 2 days. Beach was excellent and staff were excellent. The food was very respective, with not much for vegetarian. We had to change room due to the hot water issue, but was given ocean view which made up for the hot water issue.

Hotel is modern and nice. Staff friendly except for the front desk staff. They do nothing if you bring a concern. No number to call the front desk from your room. Rooms for a 2 star rating because there is No hot water ever. Very uncomfortable to take a shower. If you ask the front desk no solution. Food edible. Lack of varieties. A La Carte restaurants are decent. Almost an hour wait to get a pizza. They had fries twice during a 7 day trip. Barely any choices for drinks. 2 days out of 7 they had pina coladas which was decent. FULL of mosquitoes. Bug repellent does nothing. They were fumigating which did not help. Mosquitoes were eating us alive. Entertainment was good, however no proper theatre. Nightly entertainment was done at the lobby which could not accommodate a large crowd. Barely enough seats. Cannot get a view of the stage depending on where you found a seat. The structures were blocking the view. Super crowded and people smoking everywhere. You are being subjected to second hand smoking. Location great. Only 25 minutes drive from the airport. Beach is amazing. Rooms are clean. Maids are super nice. I would definitely NOT go back to this resort as there are better ones even for Cuba’s standards.

Grounds are lovely, beautiful pool and beach. Great and easy access throughout the resort. Friendly staff. Clean rooms (could use some paint touch up and better pillows). Food was ok-ish, alot of repetitive items and popluar items go fast with not enough to retock (pancakes, lasagna, pizza, potatoes). Lots of pork. We didn't go hungry by all means. The Asian a la cart was the best, by far! Overall, a great trip

This was my favorite place in Cuba to disconnect. It, for Cuba is a getaway. My son and I went April 2024 returned April 2025. Fit our budget, our needs and got us away from all that was needed. We brought the essentials which are cookies, peanut butter and jam, trail mix, we were full every day. Show respect, tip regularly, and explore. Bring a basketball or pickle ball and plan your day by day. Keep it simple and just relax there.

Every think was good just food is very very poor . No red meat at all no shrimp . Too much pasta in the buffet 3 -4 pasta meal with just different dressing( red sauce or white sauce )Lac of condiments . One time no more coffee to serve . Rarely fresh fruits. When served and finished no more to add. Beach was good need to be cleaned more often from algues. Service was good

The resort, room, room service, pools and beach were excellent! The food wasn’t good. Mostly the same, only available fruits were Mangos the rest were from cans. No seafood other than oysters and clams. By the second day, I didn’t want to eat at all. Mostly I ate French fries and bread with cheese.

Newer hotel. Wonderful staff. The world’s best beaches. The food is mid but that’s to be expected at a Cuba resort. Special shout out to Kenny at the beach bar. Great service Kenny! Pro tip, the pizza is only available at lunch at 12:30 and runs out fast. Get there early. Also recommendation to Grand Aston, since the demand for pizza is very high, you should do what you can to increase the number of pizzas and length of time,

Well it was a beautiful and very good resorts, the lobby is huge good atmosphere ,the employees are friendly. The hotel is very nice , big and clean I’ll like the style of the room, food is ok , the place is beautiful we enjoyed the atmosphere of the hotel, and the people., before I forget I enjoyed swimming in the pool and also very relaxing in the beach, the only thing bothered me was the waived. but the hotel is beautiful.

It’s a newer hotel, don’t have any issues with cleanliness. The rooms are clean and well kept. Pools are amazing and clean. The only thing that I had issues with is the water, the hot water in the shower room was not working properly even when we moved to a different room. The food as well was not good and we all know that Cuba has issues with food supply but eating the same food for 8 days is very bad as we got sick. Some of the food looks bad already and should not be on the table. The amount the paid was not worth the vacations.

The resort is well maintained and clean. The staffs are friendly and polite. Room is super clean and beautiful beach view. Lots of entertainments and programmes for everyone. Beautiful sandy beach and crystal clear water.

hotel and staff was amazing, our room was clean every day and we had good ocean view, food was good, had lot of variety to chose, lot of fruit, for drink you can chose what you want. We had good time, whether was sunny every day no rain, thinking going back again

Beautiful well appointed resort with nice new rooms and most face the ocean. Beautiful views and lots of pools and bars, however the food was lacking. The buffet had very long lines ups for everything, from bread to desert etc. Only one buffet, not enough staff to help flow the food line ups and stations.

Our stay at the Grand Aston Cayo Paredón was absolutely unforgettable. From the moment we arrived, we were welcomed with warm hospitality and genuine smiles. The resort itself is breathtaking — modern, elegant, and immaculately maintained. The rooms were spacious, beautifully designed, and equipped with everything we needed for a relaxing vacation. Waking up to ocean views each morning felt like a dream. Housekeeping was excellent, keeping everything fresh and spotless throughout our stay. The beach was pure paradise — powdery white sand, crystal-clear turquoise waters, and plenty of loungers to relax under the sun. The pools were just as stunning, with swim-up bars and lively entertainment for those looking for a little more excitement. One of the highlights was the dining. The variety of restaurants offered something for everyone — from delicious Cuban specialties to international favorites — and every meal was fresh and flavorful. The staff at every venue went out of their way to ensure we had a wonderful dining experience. Special mention must go to the entertainment team, who brought so much energy and positivity every day, from morning activities to evening shows. Their enthusiasm was contagious and made our days even more memorable. What truly set this resort apart, though, was the genuine kindness and professionalism of the entire staff. They made us feel not just like guests, but like part of their family. If you’re looking for a luxurious, relaxing, and memorable Caribbean getaway, I cannot recommend Grand Aston Cayo Paredón enough. We are already planning our next

As soon as you see the beach, you will know why you came to this resort. One of the nicest beaches you will ever see. The resort is very nice, but sometime seems a bit under staffed at times. A la cart restaurants are great and buffet is good. Highly recommend a visit to Grand Aston Cayo Paradon.

The resort had an amazing layout, the people were fantastic. Food was good, beach was absolutely amazing. I was disappointed in the housekeeping- the mini fridge did not get stocked up- we had the same shower towels for the full week - was not given the normal amenities like hand soap

We had a nice week away. The grounds are gorgeous. The gardners are always working. Someone is always cleaning. It's not a great place for couples, far too many children. They have two pools for kids but they are seldom used, rather they are at the adults pools. I never saw any activities geared toward kids either to keep them busy. Activities at night were held in the main lounge/ front desk area. It's not large enough and during the Michael Jackson show a few folks thought it okay to get into a shouting match because some people were standing up and taking photos. It was off putting to say the least. I suggest they move the coffee machine to a place where people can order and sit while drinking their before breakfast and after dinner variety of coffees. The bar in the front lobby is the only bar left open at dinner time and it's next to impossible to get drinks with all the servers making various specialty coffees. Hang on to your towel for your stay, you can exchange it whenever you need, but don't lose it. It'll cost you 40 USD. The rooms are nice, spacious but offer either a king bed or 2 double beds. The double beds,are quiet small for two adults. Having 3 in a room is uncomfortable. Line ups for food were long. Pasta, fish, eggs, chicken..whatever was being prepared on the grill takes quiet a long time and the line ups get very very long. The buffet itself is too small to accommodate everyone and for some reason, they have a smaller buffet and a larger in 2 separate rooms. The smaller buffet has maybe 12 options of food, with a toaster and bread, none of the food is hot, the larger has the grills, hot food, cold food, toaster with bread, desserts, cheese and cold meat and salad fixings. There is a tiny section in the back corner that has kids food. French fries (cold), hot dogs and corn. We tried 2 alacartes, the Italian and the tex Mex. Neither were very good. The beach has a bar with washroom. The beach is top notch. The chairs at the pool and beach aren't available after 9 am. Some have claimed chairs the night before. The beach bar serves lunch including pizza. It's served at 1230 (Cuban time, could be 1 canadian time), and the line up starts at 11(ish). The line is extremely long. Once they run out, they run out. Better try again tomorrow. You must be present to get pizza, no getting some for yourself and someone else. Same goes for poutine, a welcome food at a Cuban resort, so the line ups are long, service is slow and when its gone, it's gone. You can find the poutine at one of the kiddies pools. Check in at the front lobby is also a long and tedious chore. They won't have any rooms ready till 4, or in our case, after 4. Rooms have ajoining doors and the entire time we were there, the room next to ours was empty, yet they won't give you a room till at least 4. They really need to relax this rule for those traveling in the early hours. Especially with little ones. We arrived around 2 pm, so our wait wasn't as bad. But we spoke with others that arrived around 9 am and the wait was horrible. If offered an "upgrade", find out first what you're getting. One couple had an ocean view room and were asked to upgrade for a cost of 210 USD$ They accepted and were given an "ocean front" room. It was the exact same room that we all had, but because it was on the beach they had no WIFI or TV. I'm not sure why anyone would spend more to have less, but when they found out, they asked to move back to the original room. The WIFI is mostly okay. It'll cut out at the beach, and periodically during the day. It will reconnect automatically most of the time, but sometimes you may need to reenter your username and password that you are given at check in. Don't lose this slip of paper..take a picture of it even, so you always have it. We used copious amounts of bug spray (Ben's with 30%deet) and kept the bug bites down to a minimum. The hotel sprayed using a truck and a plane, but the bugs are persistent. Use bug repellent! Strong repellent! We had no shortages that bothered us. They ran out of butter at the alacarte Italian, but there was plenty at the buffet, so I feel it was maybe just the server being too lazy to bother. Another time the bar ran out of white wine. Again, nothing to worry about. All in all, it was an okay week. The weather, beaches, and the Cubans are the main reasons we visit Cuba, the rest we just patiently wait through.

The rooms were great, nice veiw,clean and comfortable. The beach is spectacular, soft white sand. Food was much better than expected, no one in our group of 8 went hungry that's for sure. Whole enjoyed our selves and would recommend to anyone wanting to try cuba.

The entire resort is beautiful. Rooms are good size and clean. Great pool for kids which is separate from adult pool. The beach and water are absolute paradise. Food is typical of Cuba but you’ll never starve. Lots of fresh fish cooked. Always displayed beautifully. There were line up for the pasta bar etc. but depending on the time you go makes a difference. All staff are amazing. Entertainment wasn’t the best though. Started late and wasn’t anything worth staying up for. About 90% people from Quebec. Very few spoke English. In all, the hotel and beaches are why we were there. 9/10

This resort is very average in all areas. Good for families but rethink if you are going as a couple. Very limited entertainment at night. The food is below average and disappointing at best. The drinks at the bar are very limited. You get what you pay for.

Beautiful, long beaches, with shallow water to ease into ocean. Rooms comfortable and our building had excellent cleaning service and lots of hot water Staff extremely pleasant. Snack bar and Beach bar were favorites. Food was good and no shortages of beverages. Entertainment a bit disappointing but first performers around 7:40 or 8:00 thoroughly enjoyed, as was the Sunday night rock band. Would definitely go back to this resort.

We loved this resort. Very clean and well kept Gardeners always busy and cleaning staff are impeccable. Certian times of the day there were line ups for food. The family side of the resort was very nice. Would love to take my grandson to this resort

This was our second time at this resort as we absolutely love it !! Beautiful resort, clean rooms, good food, absolutely stunning beaches, gorgeous pools, fantastic staff, nothing at all to complain about. We will definitely be back to this fantastic resort. Thank you for everything !!

The beach is amazing. The people are so welcoming hotel is very clean. Carlos the Bartender at the club was always there to meet our needs. The food was good there’s not a lot of selection but we expected that we would go again.

This is a large resort, but well laid out. The lobby bar gets VERY busy and unfortunately if you want a drink, be prepared to WAIT. Evening entertainment was in the lobby bar, which made it even busier, no shows that we were aware of in another area. Dining/buffet area could have been set up in a more orderly manner, long wait lines to get to the "section" we wanted, had to wait through people selecting fish dishes/etc before we got to the meat and potato/pasta dishes. Rooms were clean, no issues with water, hydro etc., but although the rooms have a coffee maker, there's no coffee or tea! Bring your own coffee pods if you want coffee in your room. We got bottled water each day and there's 2 orange pops in the fridge, no cerveza or any other pop. The family pool had the BEST french fries and grilled hotdogs of the whole resort! Really hard to find a spot at the beach with shade, lounges were all reserved, even by 7:30 a.m. Fortunately we had two great guys that assisted and got us a spot, so we were able to enjoy the beach 5 days out of the 7. All in all we had a great time, great weather and great Cuban people!

From the time of arrival to departure words can not describe how friendly all the staff are at the resort from yolelbi and Jose and more at the lobby bar to Claudia at the front desk and also Claudia at the pool bar and yanely. I huge thank you goes out to the cleaning lady in block 11 Yanet who is so very kind . To start the beach is absolutely beautiful as well as the pools everything is spotless very very clean .The only short fall is the line ups for breakfast but hey your on vacation right haha . Thank you to all at grand Aston hotel you guys rock I will see you all next year ?? oh and I need to thank my travel agent Monique from trip central your work ethic is awesome ?

Resort was great, beaches were fantastic and the water is breathtaking. Room was made up pretty good every day but not great. Food is 7/10, good but not exceptional. Resort very clean. Hard to get pool chairs though.

Hotel was really nice and service was great. But having no bread on a trip really sucks. We had bread the first two days and the first day we arrived at 11pm. After lunch on day two there was no more bread and anything good went really fast like yogurt. Getting. Cabana beside the pool required getting up at 5:00am to throw a towel down on one of the and going to the beach to save some spots there as well .

Hotel staff go out of there way to help and make sure everything is fine. Rooms are clean and new...beds are great..pillows are one large body pillow which is not ideal... small suggestion to switch them would be helpful when couples are sleeping together and toss turn etc. Food is decent...it's Cuba so limit options but you should know that going in... they had no flower the week we were here so no bread or pizza. Lots of fries and other items to fill picky eaters. I would recommend bug spray as noseeums (spl?) Are bad some of group got eaten alive on legs etc. Great hotel great price would recommend and hopefully small changes could make this a hidden gem!

We spent the March Break at Grand Aston (2 kids, 2 adults). I have mixed feelings about our experience. The resort itself was new, clean, well laid out, and safe. The beach was spectacular and exactly what I had hoped for for Cuba. Then there’s the food and alcohol. The 3 buffets were the same the entire week, and we ran out of bread 4 days in. I followed the Facebook page so I was prepared for shortages and came prepared. We brought ketchup, peanut butter, all the snacks, and yet we still struggled. Alcohol wise, for an all inclusive, I was shocked at the limited variety of booze and mix. Every bar seemed to run out of something (or everything and close) by early afternoon, and then you’d have to walk all the way to the lobby. Mix consisted of fruit juices, orange pop, coke (only sometimes), tonic, and some powders for strawberry daquaries and pina coladas (which they rarely made for us). A lot of people have written about how great the bar tenders and staff are but that wasn’t our experience the entire time. The cleaners, gardeners, lobby bar, salon, beach bar, and activity coordinators were amazing! But the snack bar, pizza, poutine and chicken griller were less than friendly. They were selective with who they gave food to and when (maybe based on higher tips maybe?), often saying they had no food and then 1 minute later they’d give it to someone else, and it was like pulling teeth to get a drink. Then there’s the chairs… I have never been more annoyed in my life. For us, it didn’t matter what time we went to “reserve” a chair, they were all taken. The air Canada rep, the hotel staff, and the sign posted said that people cannot reserve chairs but every single morning we would get to the beach or pool and there was not a single chair left. I had skin cancer and can’t be in the sun, and I have 2 little kids, and there was nowhere to sit ever. We had to pay workers to get chairs a couple days, which is ridiculous, and then eventually we just gave up. Sometimes we would get lucky and someone would leave and we’d find some chairs. Don’t get me wrong, I did my research and I knew what I was getting into. But, for a 5-star brand new resort, I was left feeling kind of “meh” about the whole experience. I definitely would not go back but I am thankful for the memories, the beach, and the staff who were so kind and welcoming.

The beach is simply the best part of this resort and area. The hotel is fairly new, very clean, easy to navigate, but seemed small for the number of tourists there -especially around the lobby bar, buffet and snack bar areas.

All in all, it's Cuba; so the lack of supplies did not scare me. I was really looking forward to enjoying this location, and I did; however, the buffet felt crowded and the line ups were painful almost at all times. The Chefs do an amazing job at making the best out of whatever little they get... I sincerely appreciate that. Their hard work does not got unnoticed, despite most people criticizing the outcome of their efforts. There is a lot that can be improved, so I will not least it all, BUT I will SAY the the buffet and the lobby bar need serious help... YESTERDAY. Thank you to all the workers!

The resort is a quick 20 minute drive from the Jardines Del Ray airport. We stayed in room 5412 and had a gorgeous view, hot water, comfortable beds, accessibility to USB plug ins. The beach is safe and shallow enough for children. It is one of the most clean, clear and pristine beaches I have seen. Shout out to Ebert and Yalainy at the beach bar, they are amazing! They had plentiful options from beer, gin and tonic, rum punch and tequila. There was a shortage of slush beverages during our stay (no pina coladas or daiquiris). The service at this hotel is exceptional. Alejandro, bartender and server and the hotel gardeners treated us like family. The cons of this resort like most Cuban resorts are the food and the wait times. With that being said, we did not starve; there was always something to eat. We also were on vacation and had time to wait or would plan our meal times when it wasn’t the busiest hour. We did encounter some arrogance and hostility from the front lobby bartenders at times that was off- putting. I also would not recommend this resort if you are looking for night life.

Great family beach vacation! The beach is amazing, the most beautiful I have ever seen. Wonderful staff and very clean. The food was very good for Cuba. My kids who are very picky eaters ate all week and always found something they liked. We were at the resort during Quebec’s spring break so the resort was full and there seemed to be lacking staff at the buffet, snack bar and bars. So you needed to be patient often. Also unfortunately people reserve places at the pool and the beach early in the morning so if you go later than 7:30 am there are no more places available. The resort should really not allow people to reserve places they are not using. We saw places saved with not seeing a single person come during the whole day. Very frustrating. But I would go again, and suggest it to a friend.

Line ups for eggs -breakfast are too long 35-45 minutes waiting for an egg . That was not a pleasant way to start yhe morning. There was bread 4 days out of 7 and the toaster does not work properly, took about 7 minutes to toast a piece of bread after waiting 20 minutes for the toaster on a average , while you wait for the bread to toast you get the evil eye from the line ups … honestly that was a deal breaker. Churros were never any left despite the 40 minutes waiting in the line up . The beach bar closed at 4 , and both times I asked for a mojito I was told they were out, I asked for a mojito both times around 2 pm . Staff was friendly specially the cleaning ladies . They work non stop will the managers get them some mops please!!! Unfortunately we witnessed this older gentleman screaming at the staff prior to opening the buffet at lunch time .. it made me wonder if the management needs improvement? Food was ok , but lacked in so many basic ways I get it that’s Cuba but I have had by far way better food in Cuba than at this resort. Entertainment was great . Beach stunning. Will I return to this resort? No.

Beautiful grounds and beach is awesome . Waiters and waitresses are great. Food was a little lean for a couple days as they had no bread etc. but got better.this was our second time at this resort and if we go back again will book the club as it is adults only.

Check in was suppose to be at 4pm however my room was not ready till 5pm. There was line ups everywhere for every food station and drinks also including the buffet. They need a better system absolutely ridiculous when you have to wait and hour in line ups for food. My towels were not changed only on day 6 after multiple complaints and we only had 2 towels for 3 people. I had made the front desk aware on 3 occasions until the 4th time when I became upset and finally got towels. My room was skipped for cleaning on 2 occasions and I was ok with this but wanted our 2 water bottles daily. When I asked the maid she said she had no water bottles left. I went and complained and sure enough I got my water bottles. Basically lied to me as i was there when she took them out of her cart. The entertainment is repetitive. No different theme for the kids disco also. Tip tip tip they will serve those who tip first. Also they need to be mindful of children and my children went several times to get drinks for themselves water and juice and told me they were always skipped and only serving adults. This is a family resort. Only 2 bathrooms that I have seen one near the lobby and the other near the towel station. Long walk when you are spending the day on the ocean to use the bathroom. Better be up at 6am to save a spot by the ocean for the shade spot or else you won’t get a spot ridiculous. People go out early AM put towels on chairs and take off for hours at a time. On a good note the beach was the most beautiful one I have ever been at. The room were nice and cool. The pools were amazing and large enough the infinity pool that it was never crowded. Fresh beach towels daily they always had some. Staff are so friendly to everyone. They always say hi acknowledge you and they are amazing with children.

The resort is new and modern , very clean , the ground are beautiful and will look even better as it grows. We stayed in the club section adults only . Only shortage was bread for 2 days . Food was good . drinks and coffee were good. beach and pool great.

The resort is beautiful and the layout was well designed. The beach was great and clean. The food was good for Cuba but the long line ups were frustrating. Some of the staff at the buffet were arrogant and rude. The drinks at the lobby bar were water down. Not enough waiters at the lobby bars at peak hours. Many times some drinks were not available due to some ingredients availability. I have been to at least 15 resorts in Cuba with some of them 3 or 4 times and I must say that overall, we were disappointed and we will not return.

Les chambres sont grandes et très propre. Pour le lobby bar très propre aussi mais j’ai trouvé le personnel du lobby pas très aimables. Lorsque l’on allait pour un drink souvent ils nous ignoraient et fesait passer d’autres clients devant nous c’était très frustrant. La plage est exceptionnelle et les piscines très belles. Pour la nourriture cela dépends des goûts comme nous ne sommes pas difficiles la nourriture pour nous était correct.

It was a wonderful getaway. The resort itself is beautiful, featuring a long beach ideal for leisurely walks along the shoreline. We were pleased to find the grounds exceptionally clean, with stunning blue waters perfect for swimming. The pools were well-maintained, and we appreciated the ample shaded areas, allowing us to relax comfortably. One of the highlights of our stay was the friendliness and helpfulness of the staff. We arrived with modest expectations regarding the food and drink offerings, but we were pleasantly surprised. The dining options catered to a variety of tastes, and we particularly enjoyed the à la carte restaurants, although we recommend booking well in advance as they tend to fill up quickly. The pizza served on the beach, while simple with just sauce and cheese, was delicious and cooked to perfection in their firewood ovens. However, I noticed that many guests were lining up to take multiple pizzas at a time, which limited availability for others. To enhance the experience, it might be beneficial for the resort to implement a ticketing system for pizza orders based on party size, allowing for a more equitable distribution and ensuring everyone has the opportunity to enjoy it. We also enjoyed the excursions available, which were quite fun. However, it is worth noting that the resort is somewhat isolated from local towns, making it a bit of a trek to reach various excursion points. This is an essential consideration for guests looking to explore beyond the resort itself. The jeep excursion that navigated through small towns, providing insight into the daily lives of the Cuban people. This journey really began at a farm where we learned about cultural practices related to the harvesting of fruits, honey, and coffee. I highly recommend this experience. The catamaran excursion was equally enjoyable. We truly enjoyed our time at Grand Aston Paredon and appreciate the efforts made by the staff to create a memorable experience for all guests.

The grounds and resort were beautiful and well kept. The staff were super friendly. Our "waitress" housekeeper was so helpful in language translation and helping us with a little trouble we had. We had dinner at the Italian and Brazilian restaurants and made my birthday very special. The Air Transat liaison was so informative and helpful. We stayed by the pool as the beach was windy. Perhaps another time of year would be better for being on the beach. The resort isn't huge so you can get around easily. Being so close to the airport was a good thing.

We never had any issues what so ever .. we did do the Jeep Safari excursion and I really recommend it to everyone it was a great experience and learning. You will enjoy every day that you are there i know we did from the beach to the pool and the entertainment at night. There was a fair amount of children but it is family oriented so be prepared as just a couple ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️

They didn't change the bathroom towels every day, only one time during 7 days, Only replaced water bottle in room once for the entire 7 day stay, had to get water at bar area every time needed but other them that was great hotel

I ve never seen a resort so clean! The staff is the friendliest ever. Food well it's Cuba you will always have something to eat. Some lines are longer but go after the rush . Beach was amazing.loved this resort

The resort was huge and very family oriented. Beautiful white sand turquoise water beach and with the help of our friend Alfredo who provided lounge chairs for us for a small fee. The room was clean, comfortable and everything we needed. Including bottled water and beer in the fridge. We enjoyed the snack bar down at the beach and they provide the best oven roasted pizza and cappuccinos. Don't drink the coffee in the buffet area. not the best.. The food was good despite a food shortage. I would say take only what you eat. It was disappointing to see lot's of untouched food taken by people left on the table when the economy is hurting in Cuba. Lots of pools and entertainment if wanted. I would definetly recommend this resort and I would come back again.

The Grand Aston is a newer resort. It was very clean and modern. The staff were excellent, both friendly and hard working. The food was okay. Lots of repetition but we didn't have any problem finding something to eat. Desserts were great. Fantastic stretch of beach. We didn't spend any time at the pools but they looked very clean. The resort was very well laid out. It didn't take us very long to get to any one spot. We would go back again.

We just returned from a week at this amazing resort. We were in building 11 so was right beside the pool and main walkway to beach which was the most beautiful beach. The resort is only a couple of years old and everything is new and clean. Fresh eggs and bread everyday for breakfast. A good choice of food at meals in the buffet. Johana and Deylania were great servers at lunch and breakfast in the buffet and Anabel was great at dinner time in the buffet. They were very friendly and helpful and always smiled and greeted us as soon as we walked in the door. Would like to send them a cheerful hello. The resort also has a beach bar that has amazing pizza. Your choice from plain to meat to veggies. I would suggest to get there at noon as the line starts to build up for serving at 12:30pm. And the family/kids pool area also has amazing poutine. There was always something to eat.. There is lots of places to get drinks and beer too with a great choice of drinks. I would recommend they put more staff on the lobby bar as the lobby itself is very large and actually 3 rooms and usually only 2 staff. So if you go to the bar I would say grab double of drinks because it can be quite a long wait at times. The main pool has actually 3 pools. Which it is a place where you must go by 6-6:30 and put your towels on chairs because there is not many and if you go later they will all be gone or already saved. So we had to do that even though we spend the morning at the beach. The beach is very long and beautiful. Lots of chairs there and always someone there to assist you. I would say it is probably 60-70%french speaking also. The shuttle to the resort was quick, only about 25 min. There was always some kind of entertainment in the lobby at night also but if you wanted something quieter there is the 24 hr. sport club. I would highly recommend this resort to couples and families. I will be returning, hopefully very soon.

Review and Personal Experience of the GRAND ASTON CAYO PAREDON-Travel Date Jan 30-Feb 6-2025 Overall, I rate this hotel a 3 max, nowhere near a 5-Star hotel even by Cuban standards!! If your only expectations are to go to the beach, be on a diet, drink alcohol and swim in the pool at a reasonable price then this is perfect for you. But if you are willing to invest a few hundred more for better food and a far better experience more like a 5-Star hotel should be than I strongly recommend NOT going to this hotel as you will be sadly disappointed. See Below for Details: Upon arrival at the airport, it took 3 hours to get to the hotel and be fully checked in. I arrived at the airport at approximately 830pm, and the resort is a 20 min from the airport. I was the first on the bus and finally around 1045pm we left the airport. Once at the resort, the check in took about 45 minutes and I was finally checked in after 11pm at approximately 1130pm. Once at the Resort, I was given a non-alcoholic beverage, this I thought was odd considering this is supposed to be a 5-star hotel. Any 5-star hotel I have been too in the past in Cuba, Jamaica, Dominican, Mexico etc. I was greeted with both options, alcohol, or non-alcohol. Once I went to the check in and got checked in there was absolutely NO INFORMATION given to me, this was another indication to me that this 5-star rating was under rated. I was given a room key and no instructions on anything. No map given, no intro about the Resort and/or information about the hotel. Just brought to room by the bell boy and that’s it. The Room: My room was clean and basic, but a few things that I thought were odd, was there no plush towels and no face clothes and NO BAR or Alcohol other than 2 beers in the fridge! I haver never been to a 5-Star rated hotel and not had alcohol hanging off the wall with at least 4-5 bottles. But it gets worse, the mini bar had 2 cokes, 2 waters and 2 beers which was fine with me, however after drinking the cokes I called downstairs on the 3rd day because I noticed that the cokes had not been restocked and was advised that I ONLY get coke/beer upon arrival and ONLY water after that, once again this is supposed to be a 5-Star hotel how is this even possible!? My hotel room door had to be SLAMMED using extreme and excessive force and this had to be done multiple times using a great amount of force just to close it properly and ensure it was locked. My chain lock on the room door was broken and fell off a few days after arriving so there was no added security while I was sleeping. If you want your sheets changed, make sure to throw them on the ground or they will just come and re-make your bed. Never once did they mop the floor in the room that I could tell. My so-called ocean view was more of a distant ocean view with construction of another hotel in the background. Resort Bathrooms: Most of Bathrooms on the resort when using a private stall could NOT lock so forget privacy while using the bathrooms outside of your hotel room, this was not a good look. The Bathroom by pool par, the urinal was flooded with urine, and it overflowed on the floor and was left that way for 3 days despite several complaints, this meant that you would be walking into a urine filled bathroom that was not even mopped up and forced me to use another bathroom to avoid stepping in a pool of urine. The Buffet: Breakfast was absolutely the same every single day and there is only one buffet. There were no pancakes, no bagels, no sausages, no scrambled eggs, none of the basics that you would expect at a buffet on a resort, much less one that is rated 5-Star. In fact, 99% of what was being offered for breakfast/dinner to me personally did not even look edible, so therefore I did not eat it. The best option was eggs and fruits plus mango juice, the eggs you can have a chef make it but expect to line up every morning for at least a min of 30 minutes. The serviettes were one ply tissue folded into 4, once you wipe your face one time the serviette is of no use and must be disposed of, any 5-star resort I have ever been too INCLUDING Cuba would normally provide for you a reusable, washable serviette. At Dinner, your best option is pasta, ice cream and fruits. Everything on the menu from breakfast to dinner was always the same and for me personally inedible. Line ups are expected for eggs, pasta, and bread. Ketchup at the buffet was literally watered down. The Beach: The beach water was cold and rough every day and it was windy while I was there, so if you have children, you must keep a close eye on them. The water was actually too cold to swim in as well, this has nothing to do with the Resort but just putting it out there if someone chooses to travel there maybe consider the time of year and possibly what the weather will be like during this time, especially if you love ocean water like me. On the beach there was only one visible lifeguard to service the entire beach. Other people were with him, but nothing indicate they were lifeguards (i.e. no shirt stating they were a lifeguard) as well And he never once did they walk the beach, swim at your own risk. At the Beach Bar the internet went down on the 3rd day and was not fixed for the remainder of my stay, the router stopped working, sop there was no internet at that Bar. Snack bar by the beach had better food. The pizza however was tasteless. The pizza gets served at 1230-1pm not sure why people are lining up for it, and the line up to get the pizza was on average 45 minutes. To me personally it had no flavour, not even a garlic spread. There was two days where they had a BBQ set up, the chicken took forever to cook because the grill was not hot enough, so they ended up just serving hot dogs, they were delicious considering my diet while there otherwise, but be sure to arrive on time or they will run out of hot dogs. There are No waiters or waitresses on the beach itself, only the beach bar you will get service, but not by a waiter or waitress it is self serve buffet or line up for the pizza. The Pool Bar: Pool bar is great, great service and drinks. All the Staff amongst the entire resort were very pleasant, they never asked for tips or made you feel like you would not be served properly if you did not provide a tip. There were No vendors or hagglers at the beach which was great. If you want a lawn chair by the pool you must arrive super early like 8am or earlier. Bring your own cups because their cups are so small and with ice, you’d finish your drink before you even sit down, they also use cardboard cups so if you do not intend on drinking your beverage right away the cup will become soggy. Music by the pool is all in Spanish maybe one English song of this matters to anyone. I do not mind some Spanish, but I believe considering you are catering to foreigners it should have more English music being played. Pool bar closes at 5pm, in my experience that is early usually a pool bar will shut down at 6-630pm. Towels: You can only get towels from about 10am-1pm, then again from 2-5pm. If you wait too long, they run out of clean towels, so get there early and hold on to your towel till the end of the day. Lobby Bar: Entertainment is all by the lobby bar, makes no sense to me. All the entertainment seemed amateur no real professional entertainment. No Michael Jackson shows. The lobby bar is generally very busy and loud. Snack Bar-By the Pool: Snack bar by the pool only has 3 items, ham and cheese, chicken sandwich (which is processed chicken like you would get at Costco), and fries. No hamburgers or hot dogs. In fact, I never once saw hamburgers anywhere. The Resort: There is only a very small store that sells alcohol and a few other items on the resort, plus a couple of stands. There is another store off the resort, you must pay a bell boy to bring you there but the alcohol in my opinion has skyrocketed. I have NEVER paid more than $10-12 USD for basic Cuban rum, now at the resort even at the airport they are charging min $25USD for basic 3-year-old rum, brown rum and anything that is less than 8 years old, if you want better or older rum you are looking at 50+$USD per bottle. This is the first time every traveling and I have not bought rum, even in Jamaica the rum was $11USD and this is 63% over proof, way overpriced! If you like cigars there’s a man that comes and makes them and sells for $10USD each, however in the 7 days I was there I only saw this guy once, better to ask the reception what day he is going to be there if you are interested. There is only one buffet 2 snack bars one by the pool the other by the beach, this is a small resort. The best rum I had while on the resort was Havana Club 3-year-old rum and the Santiago which is known to be one of the better Cuban rums. Don’t expect any fancy drinks, and the only soda they have is sprite, Fanta orange and Cola/diet cola Excursions: The one excursion I went on was good, but a bit pricey $90 USD, but it’s to be expected. It was the catamaran. The boat was very small if you choose to see the dolphins because it hosts less people. Staff was very friendly, open bar help yourself. We went snorkelling and we stopped to swim in the Atlantic Ocean which was awesome the water was only waist deep. Afterwards I went to see dolphins and after that lobster dinner. It was mediocre no real flavour. There is however another excursion that I was told by another traveler that was much better it has the buggy ride, catamaran, visit with the alligators it is better than the regular catamaran I am told. Second excursion was at what they call the lighthouse. Cost was $40USD for lobster dinner, $60USD if you want a 25 minute massage. The hotel staff will drive you on a cart 15 mins to the restaurant, nothing special just lobster dinner with rice no desert and only alcoholic drinks are wine and beer. It was mediocre but a chance to get away from the hotel. Cayo Paredon Airport: Be sure to eat big before you leave the Resort because the Cayo Paredon airport only has one restaurant and they only serve hot dogs, and cheese sandwiches (NO HAM). It costs $9USD and if traveling late like I did at 10pm, they will run out of food.

Idk what other ppl were on but the food is so good! My family is vegetarian and we always had options. Licet our Air Canada representative was great and booked us in for our excursions. The tour guides were amazing and their English was easy to understand! Evening entertainment at the hotel was superb as well

I had a wonderful stay and appreciated how clean and well-maintained everything was. The modern feel of the space added to the overall experience. I would recommend considering a few minor touches to enhance the experience even further, but overall, it’s a great place to stay!

The whole resort was very nicely kept, the pools were beautiful too. The beaches in Cuba are fantastic, and the people are wonderful and very helpful. Food is traditionally biggest issue in Cuba even in the restaurants. Amazing bartenders and drinks

Hotel was new pretty clean, food ran out very fast. Nobody told us about the sand flies that eat you like crazy, but funny thing, you don’t start feeling the bites till we started heading home, the itching started, and stil persisting. The itching is much worse then mosquitoes, and last weeks. Worst trip not worth it.

Our vacation was Jan 8 to 15th in lovely Cayo Paradon. The resort was beautiful, the lobby big and airy. The rooms were great, big and roomy. The beach was beautiful, lots of chairs and great bars and lunch areas to eat. The buffet was almost always crowded, no matter the time of arrival. There were not enough cooks behind the stations. The food was good, we understand the problems Cuba is and has had. If you like or are French Canadian a/o have children, then this is the resort for you. The specialty restaurants were great, the Italian and Asian were the two we were able to attend. Overall, we had a great time.

They said 5 star which is not , it’s less than 4 star, no towels at the pool after 11 am , they give you only 2 towels for 2 persons per day in the room and the towels are very old , 1 day they had no bottles of water ? n the rooms

The hotel is fairly new and everything is kept very clean. The rooms are modern and fresh and we always had a nice hot shower, clean towels and bottled water. The lobby bar has great staff, amazing coffee in the morning and fun shows in the evening. The buffet food is decent, you can always find something however we liked to take our food and eat outside. The snack bar by the beach offers pizza at 12:30 which is a good snack and there is also the snack bar. The beach is beautiful and the pools are nice. The week we went had a fair amount of wind and cloud but that could not be helped. We were able to try 3 of the a la carte restaurants, Mexican (least fave) Italian and Brazilian and they were both quite good. We stayed in Bungalow 9 which was close to the beach and the pools but not attached to the main lobby which we loved. As long as you have reasonable expectations for the food, you will enjoy this resort very much.

My only criticism involves the quality of the food, especially pertaining to the lack of fresh fruit and absence of late-morning pastry...sadly, the ala cartes (sic) were no better than the buffet. Sadly, I will not be returning to Cuba i the near future because I can find better value for my money elsewhere.

No water, terrible service, food was no good, service was bad, didn’t clean rooms much, hard to get beach chairs, overbooked, The hotel is new and nice/ beach very nice that’s it I wouldn’t go back

This resort is beautiful. Spotlessy clean. Friendly staff and accommodating. Drinks are generous with alcohol. They are struggling with access to fresh fruit and vegetables. Food is plentiful but not really very nice. All meals are the same as the last breakfast , lunch dinner. Unfortunately I experienced only cold water for showering until the last day

I really liked this resort. It's quite new and modern. I liked the layout as nothing was too far away. Buffet, snack bar and pools were all within a couple of minutes walk. The beach was maybe five minutes, no longer. Lots of beach chairs and palapas. There are a lot of staff at this resort and everything was clean and well looked after. Public bathrooms were fully stocked with toilet paper, soap and handtowels or hand dryers. My bedroom was very spacious and clean. Bed was super comfortable and the best bed I have slept on in 10 visits to Cuba. Buffet was the usual Cuban fare but we did have eggs all week and good choices of pork, chicken, beef and fish. Maybe lacking a bit in fresh vegetables but that's a supply issue. Friendly, attentive servers , in fact all the staff I encountered were really nice. Would return.!!

This was the best vacation of all the times I visited Cuba. A wonderful hotel, spacious, clean rooms, including everything you need. Wonderful beach and pool. The food is complete, if without any special nitpicks, then everyone can find something to their taste and desire. I plan to go back there again.

Everything is rate 5 star the only down of the resort is the food same every day since we stayed for 7days doesn't change the menu.I would suggest I'd they change the atleasy 4 different menu in a week they get more tourist to visit the resort

Great time spent there. You go to Cuba to have a great time but also to help our fellow Cubans. Based on Cuban standards, food was good, beach was excellent, service was average, rooms were clean! Will we go back, gladly!

My sister and I stayed at Grand Aston, Cuba for one week in July 2024. This is the perfect resort for beach lovers and anyone who loves to spend time at the pool. The beach is amazing to say the least and there are plenty of pools to accommodate everyone's needs and wants. As for the foodies you will be disappointed because of the lack of fresh food, insufficient variety of alcoholic drinks, daily shortage of essentials and no waiters at the beach or the pools. In regards to the entertainment we truly enjoyed the adult shows held during the evening at the lobby bar and the dinner event hosted by Air Canada. The resort itself is new, modern and clean. The rooms as spacious and cleaned daily. The staff works really hard and for long hours every day so please leave them a tip as often as you can with paper bills since coins will not be exchanged in any banks in Cuba.

The beach was fantastic and the hotel was legitimately nice! Our AC worked fine, nothing in the hotel was broken, even the Wifi was good. The lunch and snack options were convenient and sufficient, there's also a mini buffet by the beach - so you don't have to change/dry off for the main lunch buffet. The snack bar had burgers and ham + cheese sandwiches. The buffet food was a bit better than at other hotel's I've been too, still not amazing but there was always good options. The a la carte restaurants were quite good, and a nice change from the buffet. It would've been nice to have chicken, pork and beef as options everyday at the cooking stations instead of cycling through them on different days. It was also disappointing how slow some of the cooks were, or leaving a station closed despite longer lines. Churros were great and I am glad it was an option, but it was random when it was offered and the line was crazy. They should at least have a schedule when its available. The pizzas are lacking, but we grabbed cheese, ham and pineapple from the buffet and it was great. They should put those items at the mini beach buffet so you can use them as pizza toppings (pizzas are at the same location). Overall a great experience, maybe partly because we've been to Cuba before and knew what to expect. We brought ketchup, salt + pepper, and garlic mayo but they actually had salt + pepper and ketchup. The beach really was fantastic and is the main reason we chose Cuba, this hotel was right by a perfect spot too.

The hotel is super clean and the staff is very kind. We loved the beautiful beach and enjoyed lazy days at the pool. It is a smaller resort and meant for relaxation and family time. The food is OK and I recommend drinking bottled water.