First time visit to this resort and I was wowed. I payed three star price and got five star treatment including receiving top shelf drinks by other five star hotels in cuba standards. The food in the buffet was good only it was lacking in quality, possibly being very early in the low season as the hotel only had fifty to possibly seventy-five persons. My only concern was the beach and pool area. The beach is not for playing on the beach and in the water. It was all coral and lots and lots of sea urchins, swim shoes are a must or receive painful stings from sea urchins tentacles, however the beach is great for snorkeling. The pool bar area is full of fly, too many so. Bring fly traps. The area is great for handicappers however wear sticky shoes as the large tiles are very slippery when wet, also many of the tiles are loose snd can be a trip hazard.$5:00usd shuttle into the city direct from the front entrance.

Everything in this resort is beautiful, modern,clean,excellent service. I want to mention the waitress Leira for good service . One wish, aquariums with turtles and fish need cleaning. As for food, some meat dishes were oversalted

The hotel is one of the cleanest ones and well-maintained. I’ve ever stayed at the room the service everything was a five star, the meals, especially restaurants the snack bar. I would highly recommend this resort to anybody as a five star selection of the cocktails. The martini bar was fantastic.

Hotel is new and kept in tip top shape. Comon area floors are swept and mopped daily. Rooms are big and clean. Landscaping is also top notch. Food is very good for Cuban standards. Great snorkeling! All staff is very friendly and attentive.

The resort itself was great with beautiful design and modern amenities service from the staff was also fantastic and consistent. Resort does lack entertainment and the dance shows do get old after a week

The resort itself is gorgeous! The beach is naturally beautiful, but water shoes are a must. Food was particularly yummy. Beautiful modern, clean rooms - especially the swim out rooms. Staff is incredible!

Fabulous Hotel and Layout. Swim ups are amazing here, staff is some of the best. Food here was good for Cuba compared to a lot of the resorts. No shortage of water etc. Yes the power does go out but the generator kicked it quickly every time so no need to worry. For Cuba the beach directly on the hotel is rocky. you can go to the left of the hotel and there is a man made beach. Also a 20 minute walk will take you to a gorgeous beach with hotels and restaurants where you can enjoy the waters there. There are really no daily activities at this resort. It is a very laid back style but one of my favourites. I did travel solo on this one and was extremly comfortable here. The bus ride is very long if you fly into Santa Clara but half the time if your flight goes to Cienfiegos

This is a beautiful resort - only approximately 18 months old. The pick-up from the airport and drive to the resort went well. Check-in went well, and we were thrilled to receive an upgrade since it was our anniversary trip. Snack bar was open so we were able to eat upon our very late arrival. Grounds were beautiful and well-kept. Gardeners were out every day working on grounds. Rooms were well-kept and water pressure was excellent throughout the stay. There were no blackouts at all. Pop, water and beer were refreshed daily in the refrigerator in the room. Extra water was always available. Staff worked very hard. Upgrading to LEVEL provided concierge service to help book restaurants and catamaran; also private bar and restaurant. Variety of food that was very tasty. Options for a la carte, as well as the buffet. Entertainment was minimal at times in the night. Always a big screen and DJ after the performances were over. Beach area was rocky. However, if one walked along the shore, there were areas where one could freely enter the water without rocks being present. Also natural water area to the left of the beach as another option. Check out excursions into the town of Trinidad and hiking excursions to the waterfalls. Ensure you choose the right one because one of the waterfalls excursion is more challenging. Overall, my husband and I had a great time and would consider going back to this resort. We normally only visit a resort once.

Location – This resort is 3 hours from the Santa Clara airport. On both trips, to and from the resort, our bus broke down. We were stranded on the side of the road for an hour while we waited for a mechanic to arrive, which delayed our flight home. Food – the buffet had a great variety, and the a la cartes were excellent. The flies in the restaurants were annoying. The juice was freshly created – no added sugar! Beach – The beach sand is lovely, but the water was not great. The ground was covered in seaweed, rocks and coral. There was a natural pool to the left of the resort, but it felt awkward to use since it was in front of another resort. Staff – Most of the staff was lovely, always willing the help. Room – Our room was spacious and clean. It was always stocked with clean towels & toiletries. If you are staying with a friend, the bathroom has glass walls, so you will lack privacy. Fitness/Gym – There was a great variety of equipment that functioned well. Air conditioning, water and towels were provided. Entertainment – This resort provided my favourite entertainment. They often had a live band/singer in the evening or dancers. Overall, for the price we paid, I would definitely return & recommend to a friend.

This Resort is top notch! It is grand the moment the bus turns onto the main entrance. Everything is clean, white tile everywhere, beautiful gardens and fountains. First class all the way. Staff contently cleaning, swiping, doing the gardens and pools and washrooms are spotless. Dining and Resturants are almost, overly staffed for continuous service and smiling the whole time to make you comfortable and satisfied. Rooms were very well looked after, clean like it was your first day there. And Staff made sure you had everything you needed and more. Bars..which were several..even on the beach made your stay very comfortable. Only hiccup I had..was the beach. Lots of sand where they could put it...but too rocky to enter and swim in the ocean. But you had several pools to enjoy the refreshing dip! Lots of entertainment, singers, dancers, different Every nite. Sunsets on the Caribbean every nite was picture perfect. We had absolutely NO problems to complain about. Loved it and the Cuban people.

Excellent airy bright modern room.quality of mattress is very good.House keeping is done daily.Electric iron and iron board were provided.Hairdryer ,mini fridge also provided with beer and soft drinks being top up daily.

The accommodation and food were great. The staff was friendly. Other than the bad internet connection, rocky beach, and room door lock not locking all the time, we had an amazing stay at this beautiful resort.

!Just returned from the most incredible trip to Cuba, and I have to rave about the Melia Peninsula Trinidad! From the moment we arrived, we were treated like royalty. Luxury and Comfort: The resort itself is absolutely luxurious. Everything was spotless and well-maintained. Staff: The staff were the heart of this resort. Always smiling, helpful, and genuinely friendly. They went above and beyond to ensure we had a fantastic stay. Food & Drink: Prepare to be spoiled! The buffet was extensive, with something for everyone. Breakfast was a highlight - I swear they had eggs cooked in at least eight different ways! And the coffee...oh, the coffee! Don't miss the Chocolate Frappuccino with rum – it's a must-try! * Vegetarian Delight: The Mosaic vegetarian restaurant was a revelation! Absolutely delicious. The other restaurants were also fantastic, offering a great variety. * 24-Hour Snacks: Perfect for those late-night cravings! The 24-hour snack bar was a lifesaver at 4 am. * Daiquiri Bar: Words can't describe the amazing drinks at the Daiquiri Bar. The Espresso Martini, with that rich Cuban coffee kick, was simply divine! Beach & Activities: The beach is truly unique and breathtaking. The natural swimming holes and incredible snorkeling opportunities made it an unforgettable experience. Overall: I have absolutely no complaints. This resort exceeded all my expectations. If you're looking for a luxurious, relaxing, and fun-filled vacation in Cuba, the Melia Peninsula Trinidad is the place to be! Highly recommended!

The hotel itself was great, the rooms, dining areas, the pools, bars, beach and the staff were all amazing. The only thing they need to improve is the entertainment as there wasn’t much going on around the pool for fun and at night it was just a band or singer, dancer and then a video screen for the rest of the night with videos of songs to dance too. I would go back again.

Our advisor O’Neil hit another home run when He recommended this resort. We have been to Cuba over 50 times and have never been to a finer Resort. Incredible Swim Out suite with Ocean View in the Adults Only section included an outdoor Whirlpool, Hot Tub. Level upgrade included à la carte dining for all meals plus snacks. Lobster was the evening special on day and we enjoyed excellent meals every visit. Gourmet Restaurant were just OK, similar to all previous resorts. Nice clean resort, well laid out and very relaxing.

Clean and organized. Staff was friendly and amazing time. Bring snacks with you and maybe some hot sauce as the food some is very good, some bland but better than other resorts in Cuba. We had a lovely time during Christmas and new year. Bring bug spray for beach, lots of sand fleas.

Hello everyone The melia unfortunately for a new hotel as of January 2024 falls short in the service area. The bartenders and food buffet servers were less then satisfactory. We have been to Cuba many times mainly Varadero area . This hotel needs to train their staff about some simple customer service to smile and to at least appreciate our presence at your hotel. We do put food on your table and help give you a living .

The 2.5 hour bus ride to the hotel was good. The guide was very interactive and informative. Check in at the resort was basic. We were not given a map or general overview of the hotel to advise us of the amenities. We requested a crib and I confirmed during check in that it was in the room already. Room: we had 2 swimout rooms, in building A. The room itself was nice. The rainfall shower head was great, except that the shower itself sits on a platform above the floor, and there is no slant for the water to drain... therefore if you continuously stand under the shower head, water floods the room. Otherwise, always had hot water and strong pressure. I found the beds to be hard. The swimout would have been amazing if we were in ANY other building. In building A, there is no sun. It is shade 100% of the day which made it freezing and unusable. If you get a swimout in building A, request a switch immediately as it's a waste of money otherwise. The hotel knows this, as they came and removed all the sun umbrellas from these rooms during our stay. Food: The a la cartes are basic, Sasa (japanese) was probably the best of all. The a la carts fill up real quick by people in advance of their stay, but you are able to book the week of dinners at once rather than daily. Keep the paper for the bookings, as the lady who books them failed to actually schedule 2 of our dinners but luckily we had the paper to show we booked at the times. They do not fill the a la carts at all... most restaurants appear empty so they really limit seating. I didn't care for the food at Alma or Mosiac restaurants. The buffet is VERY small, and dishes are rarely rotated. They ran out of eggs during our stay, so we had 4 days of no eggs for breakfast. They do have a grilling section and for the first few days, they gave large portions and cooked the meat thoroughly. However, when the resort became busy our last 2 days, we saw this change drastically... meat was only being half cooked, and the cook was using the same Tongs to touch the food and garbage. So that was a real turnoff once we observed that happening. Beach: the sand is real rocky... as is the water. I recommend water shoes if you're going to try to enjoy the water at all. They have 2 swings in the water to take pictures on, which I was excited for... until I saw that they are LAYERED in algae. The hotel should be cleaning them regularly. There is a nicer beach 30 minutes away by walk, near the Memories hotel. You can rent sun loungers for $1. Entertainment: probably the worst I have ever experienced. There is no advertisement of what the entertainment will be at night, it rarely starts on time, there is no guest engagement. There is no stage. The hotel sets up small mats for the performers, and it just makes it look very uncomfortable. There are no chairs. Guests were using chairs at the bars or the Bali beds. However, if/when the hotel gets busy, I imagine this to be very uncomfortable. Service: was absolutely TERRIBLE. I ignored other reviews that complained but now I get it. I am still waiting for approximately 6 water, 4 pops, 2 coffee, and sugar to be sent to my tables. If you ask for a drink or something during the meal, the staff acknowledge you but you're lucky if you actually get it. I was baffled by this. Tables at the buffet were not reset once used. If they were, they were not reset completely... often missing glasses or Utensils, Napkins, etc. It is as if the staff is running around not knowing what their job is. There is no clear direction. Housekeeping was good. I have no complaints. The rooms come with only 2 towels and 2 hand towels... I asked for extra and she maintained this throughout the week. The crib we requested ended up being a playpen... it's base was broken. The staff tried to layer it with blankets... however i had to complain about this as that became a safety concern for my 5 month old suffocating. It was replaced but wasn't much better. Right now, since the hotel has only been open for 1 year, I understand why it's a 5 star. However the furniture is cheap and not maintained. The room furniture is already peeling. In just a matter of time it will be just like any other hotel in cuba. The resort is not set up to manage a lot of people. I think our experience would have been a lot worse if the resort had been full the entire time.

We just returned from a week at Melia Trinidad Peninsula and we’re already planning our return. The bus ride was a little long from the airport (about 2 1/2 hours) but it was well worth the drive. When you arrive and walk into the lobby, it’s very tranquil. It has a spa-like feeling throughout the resort. Everything was brand new and so clean. The rooms are modern, light and bright (but equipped with black out curtains) and we particularly loved the shower with the waterfall head and hand spray nozzle. We heard that the beach wasn’t very nice, but we were pleasantly surprised by how nice it was. It wasn’t white powdery sand like some beaches, but it was nice sand and the view of the mountains in incredible. We didn’t need water shoes like some reviews suggested. The water is calm so it would be great for kids where you don’t have to worry about large waves or under currents. We are pool people, so that’s where we spent most of our time. If you’re looking for a party pool, this is not the resort for you. The main pool is fairly quiet and there isn’t an abundance of pool entertainment. Although we didn’t partake, there were a few poolside classes like Zumba, yoga and aqua fitness. My only complaint about the main pool is that the swim up bar is not staffed, so you have to sit there until a bartender on the other side sees you or you have to get out to go to the bar. We forgot our reusable/insulated cups and really wished we had them. Drinks melt super fast in the heat, and glass cups have to stay at the bar you’re sitting at. If you want to leave, you have to take your drink in a paper cup which starts to disintegrate almost immediately and does affect the taste of the drink. The food was excellent. We didn’t notice any shortages, they even had ketchup and other condiments, bacon, delicious omelettes and tons of bread. The fresh fruit was choices were papaya, guava, banana and sometimes mango. I would have liked some berries, apple, grapes or oranges, but it wasn’t a terrible selection. Each bar had espresso machines and we enjoyed many cappuccinos. The frappuccinos were also excellent! To our surprise, we had no belly issues other than the usual discomfort if we over indulged. We had a room on the second floor which is the top floor, and so glad we did. It gave a spectacular view of the pool area and we could see the ocean. There was also an elevator, so no need to carry luggage up stairs. We almost upgraded to a swim up room, but once we saw the view we decided to stick with the room we were given on arrival with the ocean view. For the most part, the staff was excellent. There were a few bartenders who weren’t overly personable and quick to say no to certain drink requests, and then another bartender would come along and make it without question, but that was rare. We are Canadian and love a Caesar, but their idea of Clamato is tomato paste mixed with water, so if you’d like a good Caesar be sure to bring your own supples other than the liquor. We left the resort a couple of times, the first was to go to “The Cave”. It’s a disco/night club built inside of a cave - very cool! We went with other Canadians we met at the resort and felt very safe. The locals were very friendly. We only went for an hour to check it out, and that was long enough as we were all non-smokers and as it got busier, the cave started to smell like cigarette smoke. It cost $20 each way to get there by cab and then $3 per person cover, which included one drink. The second time we left the resort, it was to go on a horseback riding excursion to a water fall. The excursion was offered to us by one of the Melia staff. When we arrived, the horses were very malnourished and looked unwell, so we asked to be taken back to the resort. We were told it was $13 each when we “booked” and there were 7 of us. When we retuned to the resort and went to pay, he asked for $30 each plus the cab ride. We refused to pay that as we didn’t even go on the horses but my boyfriend and I paid the cab fee of $20 and $40 for the horseback riding. In hindsight, I wish we didn’t pay anything because it was a very disappointing and sad experience as an animal lover, but lesson learned. Book any excursions through your travel agent or the front desk of the hotel. Other than some house files, there were virtually no bugs at the resort, no wild life other than a few stray cats, and we only saw one small lizard. We went for a couple massage, and it wasn’t great. The workers who massaged us didn’t seem to be trained in massage therapy. There was hardly any pressure, a lot of fast hand movements, slapping and karate chopping! It was $179 Canadian for the two of us to have a 45 minute massage. For that price, the massage therapists should be well trained. We were unsure how much cash to bring, but $200 American was plenty to leave $1 for most drinks and $5 the few times our room was cleaned or for a la carte dinners. We also tipped our bus and cab drivers. The cleaner seemed to come to our room each day late in the afternoon while we were having a little nap, so it was only cleaned 3 times during our stay which was ok for us, we just asked that she leave clean towels. I had tip money left over at the end of the trip to buy a few little treats and keepsakes at the airport. I was hesitant to go to Cuba, especially after hearing of the travel advisories / shortages, but it was my favourite down south trip yet. We will absolutely return!

I visited this resort in the last week of April 24. The hotel is very clean as it is new. Rooms are spacious. Staff is friendly, food is average as there is not much choice of items which is typical of Cuba. The good thing is the amount of condiments they offer as it is rare in Cuba. Pools are good, big and nicely maintained. The beach is rough. The sand is like lime stone. Except for a few sand patches in the water, the sea bed is all but dead spiked coral and is very shallow so that you can only swim in high tide but during high tide it’s a heaven for snorkelling enthusiasts. The most concern that I observed is the travel from Santa Clara to Trinidad. The travel is 2.5 hour and about one hour of journey is very rough as road is badly damaged and broken that tires you down even before you get into the hotel.

I visited the Melia Trinidad between Apr. 5-12. Nothing but good things to say . Being a new hotel (The Level rooms are not quite complete ) it is clean, modern, beautiful and very comfortable. Hats off to the designers for creating a lovely , bright hotel. The bed was so comfortable, the shower was wonderful, the fridge was restocked every day and the ocean view was marvellous. So many beautiful, clean pools and whirlpools. The sunsets on the ocean are spectacular ! The gym is well fitted and cleaned constantly , with an adjoining, sauna and steam room and showers. The restaurants are all beautifully designed and offer very nice food. There is absolutely no shortage of great food, unlike many of the other Cuban resorts at this time. The food and beverage manager is constantly on the move making sure that the service is of a high standard. The wines are primarily from Spain ( Melia is a Spanish chain ) and the champagne is plentiful . Coffees and drinks are all done very well in all of the many bars. Serving staff and the maid that I had were ALL warm and polite and hard working. Personally, I didn't take any of the excursions, as I was there to disconnect, but those that did all came back with good reports. The entertainment was varied and many were quite good ! There was one day that the DJ was pumping up the music quite loud around a pool party , but that was just a temporary disturbance :) , I am 70, ha ha. BTW, I landed in Santa Clara airport during the daylight hours and really enjoyed the 2 1/2 hour transfer through the mountains to the hotel. Be warned, there was no washroom on the bus , if you know what I mean. The only negative of this property is the beach. Great to look at but very rocky for playing in. Overall, I would say, this hotel is well worth visiting, especially if you are a pool person, looking to be pampered !

This resort was fresh, very clean, and not full of people. It seemed to be running at about 1/3 capacity. It was the perfect amount of people. We didnt fight for lounge chairs at all. They were always available. There are many pools - lots of swimming choices. The pool water is a nice but cooler temperature. The beach is very rough and covered in shells and broken coral. Beach shoes are a must. There is a bit of a hill to walk down from the beach to the water. Food was ok - not alot of variety. I was surprised at how small the buffets are for such a large resort. Fresh fish available to pick from and be cooked on demand if interested. Always pasta, rice, beans, a lot of ham, chicken, some beef - desserts were ok but all tasted the same to me. Ive found you dont book a trip to Cuba if youre a foodie - so just remember that if you do come to Cuba. Bring your own chips and snacks - all thats available for purchase in the gift shop for snacks are Celebration Cookies (vanilla wafer covered with milk chocolate, or mocha). Other items available in the gift shop were bikinis, water, beer, apple juice, shampoo, sun hats, beach bags, a few tshirts, a couple different souvenir items, lotions, perfumes and maxi pads. You wont find tampons in Cuba ladies so dont forget to bring your own, and leave a bunch for the ladies who work here. The snack bar only offers 4 items: hotdogs, hamburgers, pizza or a sandwich. Some days they had fish tacos sitting out. Bring your own mustard, ketchup, salt and pepper, and peanut butter - seriously - theres little to be found here. Bring sunscreen. The UV was 11 almost every day. I burned in 3 minutes with SPF 50 sunscreen on. Because this place only opened in November, half of the resort isnt completed yet. This doesnt affect anything, except one day I heard a saw or something super loud being used right outside our rooms at 9am. Lisdany at the Gift Shop is a lovely person - show her some monetary appreciation when you stop by. We didnt head off-resort to comment on that, but the guy on our bus to the airport did talk alot about how little cubans have, and how money is their biggest need. If you decide to bring gifts for the cuban workers, please dont forget about the gardeners, pool guys, security guards and the people working in the kitchen. They could all use a monetary act of kindness. The maids always get all the love so broaden your view of the others that work here. Also, bring lots of medicine for the cuban people - they cant get what they need so extra strength tylenol, childrens tylenol, tylenol arthritis, pepto bismol, bandaids, and any other type of OTC medicine that could be useful to a family with small children (fever, stomach/gastro issues), adults and elderly folks. They really do appreciate every offering. Bring tins of cat food if you can. There are 5-6 stray tiny cats that come by begging for food every breakfast and dinner. Go down to the beach and look for the little hermit crabs - theyre so interesting to watch. Bring a LITTLE floaty for the pool - you cant buy these here either. You dont need electrical gadgets for the plugs if youre coming from canada - the plugs are fine to use our electronic stuff with. There is a hair dryer in the bathroom. Remember if youre going to be in the same room with friends, the shower is pretty see-through from the main bedroom - bring a white shower curtain and a few of those hooks that suction onto glass to block it off. There are two shallow pools for very small children. There is a main pool for everyone and then the other pools are in front of the rooms, so lots of options. No shade though in any of the pools for 90% of the day. At the resort its $15 usd per person per day if you wanna upgrade to a pool front room, pending availability. Just bring USD for Cuba - you dont need anything else. We had no issues with getting sick from the food, but we didnt eat fish or seafood of any kind. We ate alot of salad and pasta. Their ice cream is delish. Was told by a local its worth going into the mountains to see the waterfall but its a strenuous hike so beware of that. All in all, we enjoyed our sunshine-filled week away doing nothing but sunbathing and bobbing around in the pool.

The grounds are beautiful and the staff at the resort were very friendly! Once the beach is leveled and cleaned up a little it will be better but I have no complaints at all for we were informed that this side of the island beach is a little rocky, but it was still beautiful regardless.

Only one word can explain our stay at this resort is; simply the best !!! We really enjoyed our stay. Everyone was very tentative and curious . Super clean. There is something for everyone. We will defiantly will be back again

Everything about this resort is amazing; employees, rooms, cleanliness, food, bars, restaurants, patios, beaches, pristine sea with corals (didn't have any problem with 'rocks'...it is called nature), local musicians playing in the bars and the beach, excursions, proximity to beautiful Trinidad, meeting its beautiful people. We cannot stop talking about the hotel (few of our friends put the place in their next-to-do list…this is how much we are talking about it)

This hotel is amazing state of the art amenities from the rooms to dining pools and lounge areas. The food is fantastic best I’ve had in Cuba if your a beach bum not the best beach it’s very rocky probably because it’s so close to the mountains which are also a beautiful site to see the sunsets are spectacular and the staff are very friendly and very appreciative will definitely go back

This hotel was nothing short of amazing the resort was absolutely beautiful along with amazing staff When we arrived we were more then amazed with the lobby until we got to our rooms Our rooms were nothing short of jaw dropping in a good way .The rooms were way beyond our expectations and nothing short of amazing I had read reviews about the resort but will tell you the food was great and never ran out of pop or booze like in a previous trip to another resort in Cuba .The snack bar always had something good to eat This is definatly a resort i would return to as well as highly recommend The one downfall is location . It is an hour and a half bus ride which to me is the only draw back .But overall i would highly recommend this resort We will definatly be back as the bus ride is well forgotten by the amazing staff and resort EXCELLENT JOB MELIA

Love love love this resort! Everything is brand new and modern, staff are typical Cuban friendly and food and drinks delicious! Entertainment staff circulate throughout day to involve guests in activities. Room keys are linked to all inclusive wrist band so no carrying around room card. Abundance of loungers, umbrellas, sun beds and outdoor seating. Loved the live music at breakfast and lunch buffet. Good snorkeling right from the resort beach - such an incredible vacation!

Architecture ultra modern with clean lines. Rooms were large and comfortable. There is a bit of language barrier with some staff yet but that will take time as it is a new resort not yet fully completed. There is an "adult" only side called The Level however the boundary line between the two sections should be more clearly defined either by trees, more signage or a fence. Some people tried to sunbathe/lounge in an area that was definitely The Level (adult only) side and they were asked to move by management. There were others (groups) that took over the same area and were allowed to stay after a lengthy discussion and pleading to the one of the management staff......There was no consistency by the management as to who could use and not use certain areas intended for adult only. The buffet area needs to attempt to control the flies that enter the food area -- many flies were seen on the breads and desserts and exposed foods.

Located not far from famous Ancone beach with sunset and sunrise. Still under construction, but it does not affect your stay. Big rooms , all with seaview. Plenty of good food, included drinks are good, premium at charge. Pools are very good, a lot of beach lounges and beds. Beach is still under construction, no grass. Good swim area approximately 150 m away. Good snorkeling. Spa with sauna, steam room, exercise equipment and massage. Bicycles available. Watersports should be available shortly. Entertainment includes a band playing mainly Latin music, dance group with a singer and lady trumpeter. Big kids club with playstations. 15 minutes by bus or taxi to Trinidad. Plenty of friendly personal, very few speaking English or French. Two a la carte restaurants. Both are worth visiting once. General manager Juan Pereira Márquez is excellent. Most staff really trying their best. 135 min to Santa Clara airport and 80 min to Cienfuegos airport by comfortable bus with toilets. No drinks or foods are available.

A truly 5 * resort. Everything was great from the staff, the room, the resort, the food, the drinks. We stayed for Christmas and it was amazing. It felt like a big family. Kids had lots of fun whit the swim out room. Beach not like on the north side of Cuba but still amazing. Bring water shoes. Friendly advice - DO NOT BOOK THE CATAMARAN TRIP! – extremely bad experience but nothing to do with the resort.

Perfect Vacation! Outstanding service. Great location. Excellent food, wine and cheese. Friendly and courteous staff. Beautiful architecture. Clean buildings. Friendly and experienced trainer in the gym. Kudos to General Manager Juan and his team for focus on customer experience and attention to detail. Would love to visit this location again and other Melia resorts. Note: Must improve road from Santa Clara to Melia Trinidad resort!!!!

We stayed in this hotel for one week just before Christmas. The hotel is brand new. I was very clean, and the staff very friendly. I love this modern look: very nice furniture, light fixture, lots of resting areas, bars and restaurants. Room very bright, clean, spacious with quit big balcony with great view on the ocean and mountains. Sometimes it was too cold in the room. Even though we set it up for higher temperature, after awhile it went down again. The food was great, tasty, variety of deserts and breads. Every evening we were admiring beautiful sunsets with live music and fantastic drinks (champagne or sangria). I would defiantly recommend that resort. Thank you, EK.