The resort was nice . The grounds well kept. Pools were clean. Bathrooms had toilet paper 75% of the time fairly clean. The rooms were nice but the first room we were in had a really bad sewer smell and a few cockroaches. No A/C working most of the 2 weeks we were there. The second room was nice and no smell. Our Butler Michel was amazing. Always checking in on us every day to see if everything was good. Our day time butler Adriel we hardly ever saw. The food was what we expected. Better hot food at the buffet than the a-la-carts. Huge issue with cockroaches at the Japanese restaurant. They were in the cloth napkins and when the grill was turned on many started crawling out of the cracks on the table top. All 16 of us had to get up and leave before we even got our drinks. Staff were overwhelmed most of the time. Short staffed and working long days. The beach was ok . Very windy with lots of seaweed and garbage on the shore line. Usually raked by later in the day . Being premium wasn’t what it was all that cracked up to be. 2 days the premium bar had no beer or rum. Still love the Cuban people and will go back but just not to this resort.

As a group of 8 we truly enjoyed ourselves! The food was good (we don't go for the food) The staff we so outgoing and helpful. We had an excellent experience at the Japanese a'lacarte! Some others we hit or miss. We were treated like royalty. We did upgrade to the Sanctuary (premium side) The resort is fairly big however they had the staff and amenities to cover. Multiple pools, beautiful beach! The people of Cuba are some if the most kind, caring and giving individuals; which is amazing considering their own struggles

Beach = Beautiful Hotel Service = They were trying to help, very good Bar Service = Very good Food = It's Cuba Guests = Too many locals, annoying A la carte service = Very good (we skipped the Italian) Main Buffet service = Hit or miss 24 Hour snack area = Always short of food Sanctuary Buffet = Terrible service Our room = For a premium category we were disappointed 4 things had to be fixed, air condition is controlled by them, we constantly asked them to adjust since we were freezing, still didn't work. Upgrade category = We paid extra for premium, we did not feel any different, rooms were the same as the lower category, food and drink the same, we had 2 butlers, 1) was good (YASMANI), 2) the other will not mention name, pretended to be helpful, did not do anything

January 13th - 27th vacation Our first time visiting Sanctuary at Grand Memories Holguin and am pleased to say our trip was fantastic. The Premium upgrade with butlers was outstanding. We were assigned Dariel as our daytime butler and Alvaro José Blanco Pupo for the evenings. Wow!! What a pleasure to get to know these two young men. The dedication and care we received was incredible. I received Good morning texts from Dariel asking how we are doing and if anything was needed. And a how was our day from Alvaro in the evening. They booked all our a la carte dinners and coordinated together as a team. Each would randomly show up to say hello at breakfast or lunch and dinner. We always felt cared for. Breakfast was ordered in advance from Dariel and always delivered for our Aunt Jeannine when she decided to sleep in. They took great care of us and her as we celebrated her 82nd birthday on this trip. We asked and received extra pillows and blankets thank you again as our room air conditioning worked to well at times. Water to our room was always working, shower pressure was as good as home. I have to mention the whole butler system at this resort is one of the best teams I have encountered in our 22yrs of travels to many different island resorts . I have had butler service in many places but nothing like this dedicated group. A few more to mention that would stop by wherever we were at the time to see how we were doing Yosbel Zaldívar Sarmiento and Pablo who is also is attending university and Michel. Michel was assigned to my brother who surprised me at the resort at the start of our second week. I was sending photos of the resort pics of the food. That helped him decide to book two days before flying out to join us for our last week. I’m sorry so many others names I can’t remember. I was ask by guests why upgrade you don’t get much more than a few extra a la cart dinners. I can say we received much more than that. Never having to go to the front desk to ask a question or make a reservation or request or to report being locked out of your safe lol Alvaro called technicians and they were prompt to arrive. Using WhatsApp or Messenger was perfect to communicate. Room service for our aunt or ourselves. Extra anything they could provide they did. And so much more to mention but it would be a book. Our breakfast and lunch in the premium section restaurants was sit down service and a game changer. No line up to wait and the service staff was so friendly and over the course of two weeks those we interacted and spoke with often would remember us and specific things we mentioned about ourselves. This resort is not lacking in wine , soft drinks or food. Our fridge was stocked daily with water, two soft drinks and 2 beers (Crystal) All our meals were large portions plus always options for staters. Every soup I tried was delicious. I’m a little scared to try on my work pants My favourite and most consistent meal was at the Creole restaurant. The pools are beautiful and clean. Our ocean view was absolutely amazing. Building A 1311 Mila and Glenise our housekeepers work very hard always clean towels, floors clean and shiny coffe maker cleaned coffee packets left for our use and took the time for some beautiful extra little touches for me in my room. Always looked forward to coming back to see what they did. The ground’s gardening staff work incredibly hard to keep it looking beautiful. I can only say from our experience we would definitely return here in the future. Same room ? ?. This resort was a bonus to find but people of Cuba are what keeps us coming back.

Après avoir visité Cuba à plusieurs endroits et pour plus de 20 fois, c'est la première fois que j'ai été autant déçu. Je comprend très bien que présentement il sont en manque de plein de choses. Mais le fonctionnement et l'organisation de l'hôtel ne devrait pas être si mal géré. La plage pleine de déchets ** du jamais vu** ici je ne parle pas d'algues je parle bien de déchets (soulier, tube de pate à dents, bouteille d'huile, assiette et oui même des chaise en bois). Le manque de stations au buffet, **terrible**, des attentes de plus de une heure pour avoir ce qui restait, disons pas much, à la viande, aux pâtes et aux pizzas. Les plates du buffet toujours froids même si tu arrivais en premier, plaques chauffantes non fonctionnels. Sur un côté positif, les travailleurs étaient super gentils, les piscines et l'aménagement étaient super propres, la température superbe et les activités (catamaran et Jeep) super bien à faire. Est-ce que je vais retourner à Cuba? Oui. Est-ce que je vais retourner à Holguin? je dis pas oui je dis pas non. Est-ce que je vais retourner au Sanctuary Grand Memories Holguin? Non.

The resort, beach, pool, grounds, were beautiful but the efficiency and quality of service must be improved significantly specially in the main buffet area. This place was not at all organized and people stood in line for hours to get food. Many empty trays were not refilled in a timely manner. The layout of the main dining area has to be redone to ensure the flow of traffic is optimized. We were lucky that we booked the premium class and so we had more options for food. The snack bar didn't have condiments like ketchup or mustard. The pizza place next to the snack bar was not in service most of the time. The wifi worked only for 2 days out of our 7 night stay which is unacceptable. Another example is at the bites restaurant for breakfast, they had just 1 burner operating for the egg station creating unnecessary lineups. There were several impractical issues that made our stay unpleasant. Many times toilet paper would run out in the public washrooms and would not be replaced. There were roaches in the Japanese and Italian restaurants as well as in our rooms. On the positive side our butler, Carlos was an amazing individual and did whatever he could do satisfy our needs.We did enjoy the international/Mediterranean restaurant. We did get a free lobster dinner on Christmas Eve which was nice. Most of the staff were pleasant. We feel sorry for the people but it appears that the management is creating inefficiencies that are going to drive tourists away from this resort. We won't be going back to this resort.

My wife and I stayed at this resort in October 2024 and were so impressed that we decided to return for a second visit. Unfortunately, our recent experience was very different and did not reflect the quality of our previous stay. This resort is not operating at the same standard as it did last year. Whether due to changes in management, current conditions in Cuba, or resource limitations, the overall experience was disappointing. I have stayed at 2.5-star resorts more than 20 times over the past 25 years and have never previously felt compelled to complain about food quality. However, during this stay, the food was extremely difficult to tolerate. There was no fresh fruit available other than cucumbers, no fresh vegetables, and most food was either canned or heavily prepared with mayonnaise. Housekeeping was also an issue. On the third day of our stay, the chambermaid removed our waste paper bin and did not replace an empty roll of toilet paper. I went to the front desk and politely requested a replacement. I was informed that housekeeping would be contacted; however, it took approximately a day and a half for toilet paper to be delivered. During this time, we were forced to use serviettes taken from the kitchen. I do not take writing negative reviews lightly, and I have never spoken poorly of any vacation I have had in Cuba. That said, this experience was both disappointing and unacceptable compared to our previous visit.

We travelled as a couple along with another couple of friends. It was a long way from airport to the hotel, about 2 hours.The hotel is nice with very well maintained grounds.The room was very clean and lovely decorated every day. The view from our balcony was amazing. The beach was clean, but rocky in the water. There are many pools enough for everyone. All the employees were friendly and helpful. Everyday, the manager was supervising the main buffet, and greeting the tourists.There wasn't much variety of food, almost no vegetables and fruits, but we didn't starve. Not much variety of drinks as well, and the coffee had a weird taste like burnt.The staff did their best with what they had. Junior, the most friendly barman in the resort, made us Canchanchara, a traditional Cuban drink and told us the story around it. As Premium class, we got an Exclusive dinner with music show and nice food. Entertainment was pretty light especially at night time, I believe because the resort was not so busy. Overall, for the money we paid it was great. Our butlers, Yosbel and Raciel, made our vacation wonderful. Our designated room had a mouldy smell, but Yosbel managed to give us a better room. Communication with them was flawless via WhatsApp.They made all our a la carte restaurant reservation, send us daily activities schedule, checked on us every day to see if everything is ok. We had a big surprise for my husband birthday; we requested to dine at the Japanese restaurant for the second time because we loved it first time, and Raciel made this possible. There, he decorated the spot with balloons and "Happy birthday" banner, brought us a cake with candle and a bottle of sparkling wine. Thank you guys, you are the best!

This was our 2nd stay at this resort. It is still very new and kept very clean . Has an easy access to the lovely beach . Gardens are beautiful , you see gardeners working on them all day . Rooms are specious and beds are very comfortable. Staff is wonderful and very attentive. They will do anything to make your stay more pleasant. So overall we are very pleased with our stay and would recommend to visit. The only thing negative there is hardly any entertainment. Was tired of disco music every night . We love true Cuban music . Makes the vacation more magical and unique. Also would like to see more activities around the pool.

We had a great time in Holguin. As usual in Cuba there are items that are not available but staff always aim to please and make things great. Overall, no complaints once we got to the resort. Our flight from Toronto was delayed for over 7 hours which made us miss the whole first day but the rest of the trip was good. Upgrading to premium was a bonus to ensure that we had access to a butler (Marlon and Yannel). We spend most of our time at the Sanctuary Pool which was never over-crowded. The bus ride to the resort is close to 2 hours but is pretty scenic at least. Overall, I enjoyed my time at the resort.

First of all I want to thank to Yosbel and Raciel for their effort.In fact all the personell is doing their job. There is a well maintened resort but water shoes are a must. The coffee was the worst I ever drink

I stayed here for one week in mid–late November. Personally, this isn’t a resort I would return to, but I can see it suiting many people depending on what you’re looking for. I was hoping for a very quiet, adults-only experience in the Sanctuary area, but the lines between the Sanctuary and the main resort are quite blurred. It is less noisy, but you can still hear the main-side party music, and kids do use what’s technically the Sanctuary portion of the beach. Rooms: Overall, the rooms were good quality. I tried two different rooms because I requested a quieter location, and the staff accommodated that. Both rooms had working AC, though it didn’t feel very adjustable in either. The main differences were water and air quality: the ground-floor room had plentiful hot water, while the top-floor room had almost none. The top-floor room also had slightly musty air and a small mold spot in the bathroom. Other than that, both rooms were clean and generally well-maintained. There were no screens on the sliding doors (though upgraded rooms might have them). Bugs were present, especially at night, so depending on how well your AC works, not being able to open the door might matter to you. Food: The food was acceptable. Eggs were always available, and the cooking stations were reliable — tacos, pasta, meat, yogurt, crepes, etc. Fruits and vegetables were in shorter supply, but meat and starches were plentiful. Coffee was good, and the bars seemed to have all the usual staples. Beach and Pools: The beach was on the dirtier/rockier side, with some seaweed and sargassum. Still swimmable, but I was glad I brought water shoes. For Cuba, I’d consider it on the lower end, though you can still enjoy lounging in the sun. The pools appeared clean and well kept. Staff: The staff were mostly very kind and did make an effort to accommodate my request for a quieter room. The new area would have likely been quieter under normal circumstances, but there happened to be construction nearby during my stay. I chose not to move rooms again even though they did offer this to me (the process isn’t quick), so I spent more time at the beach and made the best of it. Entertainment: There wasn’t much in terms of live Cuban music or shows. It was mostly recorded music played through the sound system with people dancing. Wildlife: There is a large presence of wild cats on the property. I counted around 20, often in groups, including at the buffet where they meow for food (and many guests feed them). They also sit on chairs in the lobby and dining areas. Some people love this; others, especially those with allergies like me, may not. Overall: If you’re looking for a more affordable Cuban getaway, want sun, drinks, and a livelier atmosphere — and you don’t mind a noisier environment with lots of cats — you’ll probably be fine here. If you’re seeking more tranquility, a better beach, and some Cuban music in the evenings, I’d recommend looking elsewhere and just spending a bit more. For Holguin area, you might want to check out Paradisus Rio De Oro.

Unfortunately the room at Sanctuary Grand Memories was one of the worst I’ve stayed at. The room has a musty smell and the whole room was always damp. One wall was so wet, it kept forming puddles on the floor. Floor was always damp and slippery and always seem to have a greasy film on it making it always slippery. The staff at this resort, as always were amazing, but the shape of the room is not acceptable. I realize that food is always hit and miss, but no cheese for several days, bread was always stale, very minimal fruit, no beer in bottles or cans, mini bar in room was only stocked with pop and water, which was disappointing as we upgraded to premium room and usual a bottle of liquor would be included. Pool was closed a few days because of some biting insects in the pool, and, unless the employees got up at the break of dawn to clean the pool in the premium section, I never witnessed anyone cleaning the pools

HOTEL IS NEW, FOOD REALLY GOOD FOR CUBA. CORRIDORS, WAlKWAYS SLIPPERY. BEACH IS NICE. WATER WARM IN OCTOBER. WATER IS NOT TO CLEAR, ROCKS IN WATER. SWIMMING POOLS ARE GREAT. STAFF IS GREAT ESPECIALLY MELISSA.

Eight of us returned September 19th from a week of the Sanctuary Grand Memories in Hoguin. The hotel is beautiful. Staff were amazing. The rooms were lovely and came equipped with a safe, storage for your clothes, a balcony and very comfortable beds. The food is OK, but was really lacking in fruit and vegetables. The only fruit we saw for the week was papaya for about three days and bananas on one day. There are a few à la carte restaurants at this resort the Japanese was our favourite. The alcohol was better than expected. The pink gin from Spain being my favourite for sure. If you have a flight, leaving later from the resort, the prestige plan allows you to check out at 3 PM which would’ve been a nice bonus. We did one excursion on a catamaran for a lobster dinner and sunset cruise for $65. This was a great trip. Others said they really enjoyed the Jeep trip but the snorkelling trip wasn’t great. There was very little entertainment in the evening. There were no theatre style shows. They did have a karaoke night and a dance competition night. I don’t even know if we met an entertainment staff member when we were there. The beach was beautiful and lots of beach chairs and shade available. The water was warm and clear other than when it was stormy. There are a few jellyfish and sea urchins in the rocky areas. We met some amazing people and made some fantastic memories.

The staff were amazing. I really appreciated getting to know them and how willing they were to do anything to help us or meet our needs. The butlers are to be commended as well. Yumior and Yennel were super but l appreciated all of them. The hotel is unique in many ways and we enjoyed the beach, the bites restaurant for breakfast and lunch was a nice change but the selections buffet also was good. A nice experience was the bus tour into the nearby town. Overall we had good experiences and made new friends.

I enjoyed the lovely people there. The hotel was clean and well kept. The gardeners work hard because everywhere you look it’s so nice!!! My favorite place to eat was Bites. Although l still enjoyed all of the options. The staff was by far unforgettable.

The pools were beautiful and clean. But the beach was a little rough but I still enjoyed it. So were the grounds. The food was lacking flavour at times but still we had choices. Breakfast was especially great but Woujd have been better if we had more fruit choices. The service was exceptional. My butler Daniel was very helpful and the rest of the staff always tried to please us. The restaurant staff were amazing, friendly, warm, kind and most helpful.

the resort itself was nice friendly staff good food and drinks but need shad around the pools as there is none and by the bites restaurant there is a slippery spot that they need to fix ..my last day was going to the restaurant and i slipped on the walk way landed on my back and bruised back of my head badly ..they need to either put signs up u need to wear shoes here or repave with concrete ..i am still having headaches. If they persist will have to see my doctor .please warm your customers about this. also they had no entertainment at all .and the buffet was very crowded

This resort was infested with roaches They were in restaurants , rooms , lobby , in premium longe, on bart tops If someone says they did not see them they are either blind or lying !! I have been going to cuba for over 15 years and have NEVER seen this before .

The trip to Sanctuary at Grand Memories in Holguin was the best trip we’ve had to Cuba (seventh one). The hotel, food, beverages, special dinners, hotel room, excursions were fantastic. We highly recommend Sanctuary at Grand Memories in Holguin. We recommend the Premium service at the resort as you given access to a cool air-conditioned lounge in the lobby, as well as a separate dining room with no lineups, excellent service, and fine cuisine. We were assigned butlers that looked after many unexpected needs, such as how to work the room safe. Book this resort through Kaylee Toth of tripcentral.ca

The trip to Sanctuary at Grand Memories in Holguin was the best trip we’ve had to Cuba (seventh one). The hotel, food, beverages, special dinners, hotel room, excursions were fantastic. We highly recommend Sanctuary at Grand Memories in Holguin. It may be the best resort in Cuba. We recommend the Premium service at the resort as you given access to a cool air-conditioned lounge in the lobby, as well as a separate dining room with no lineups, excellent service, and fine cuisine. We were assigned butlers that looked after many unexpected needs, such as how to work the room safe.

The place is amazing and they have plenty of food, not like some other resort that we have been to cuba. Place is really clean, staff are very friendly specially our butlers Yosbel & Raciel. They took care our Dinner bookings for our groups every single nights. Definitely will be return back to this place Guaranteed!! 5 Stars!!!

The resort is well maintained with great staff who are very helpful. Food was good, limited variety but always a few choices and well prepared. It was low season so some bars and restaurants were not open. The pools were nice , we stayed on the Adult side and for the most part was quiet. It would have been nice to have had a bit more music and entertainment but with fuel shortages…

It was my second time to visit this beautiful resort!!!! I spent a week, but I regret not going there for two weeks. Everything was great and specially I would like to mention my butler Ramon who was very helpful and made me feel very welcome. Everything I needed I asked him for and he was always there for me. Because of him I have a desire to come back again. All other staff were very pleasant as well. Room was clean and beautiful. Food was very tasty and lots of choices to choose from. Beach is amazing.

I just come back from the Grand Memories Sanctuary hotel. I decided to visit again this place and I didn’t regret. I travelled with my Mom and we had an amazing time together thanks to the amazing people who work in the hotel, plus room was so nice and clean, beach is beautiful with lots of trees and food was very tasty with a variety of choices. I will definitely go back again.

We came with low expectations, in June. We have never travelled to Cuba in June before, mostly October to April. We were concerned about bugs (none) food shortages for low season (definitely none, we ate so well!!). The staff was top notch, so friendly and willing to help. The pool was clean, there was sargassum, but we only walk the beach, don’t swim and it was fine! We did have Premium and the staff at the premium restaurant were so amazing! We would definitely revisit this resort!! Our only negative was our first room smelled so bad…..it woke us both up at night, but as soon as we asked to switch rooms there was no issue ?

The resort was modern, spaces room. Service was ok. Need improvement on the entertainment, I been to most part of Cuba and this resort entertainment was not what I think. The schedule and location was confusing. Beach party is very night. It just a mini disco. No foam party unless I misread the entertainment schedule. The entertainment team seem inexperienced and new. I think in the future they will improve. Most of the guest go there they stay in the resort so entertainment is the only thing they look forward too. Beach is not like other part of Cuba beach. Lots of algae and rocks. Beside that the love the design of the resort. At the lobby you can always catch a good breeze so there hardly any mosquitoes, which is a major BONUS for me. Dining and food can be improve. As for drinks I normally don’t get what I requested but it’s not a big deal. I can have wine or rum and coke. I would rate this a 4 stars

This was my first trip to Cuba and I will definitely be back ! So many mixed reviews but my experience was unforgettable. The staff were all so gracious and catered to whatever we asked for and if they could not accomodate , were extremely empathic. The hotel was clean, our room was always stocked with water , and refreshments. Food was great and we could not have asked for better weather. Love this hotel !

Love this resort. If I have one complaint it is with Sun wing and their flight times. If people are not leaving the resort till 5 pm then they should automatically get a late check out. People leaving at 12 noon don’t need to check out at 3 pm

Stay were great . Rooms were excellent. Loved our stay people friendly and aim to please. The amenities excellent. Butlers Carlos and Eddy were on top of things. Very friendly and ensured we had everything we needed. Made our reservations for a la carte so we did not waste time doing so.

Hotel was spotless.. staff good.. rooms spacious and beautiful.. ground beautiful, beach was nice very natural and food for cuba was OK.. lots of a la Cartes, butler service was an added worth while touch that we never had before.. thry went above for our anniversary, decorating room and they had a bottle of wine in our room and had booked us a special dinner for that nite. Drinks were pretty good ..entertainment lacked from what I could c at nite time.. I would also recommend to hotel to keep washrooms in common full of tiolet paper.. that was my biggest issues

Will this us our third time spending our vacation at the Santuary . Our first trip was in 2023 and we just loved this resort! From the lobby of this resort to the restaurants , santuary bar. To the la carte restursnts, beach, pools , we enjoyed it all. The butlers and all staff are pretty amazing they go above snd beyond to assist or help in any way they can . Their smiling faces would just make anyone’s day . Our flight to and from was perfect ! Food was very good. Considering the fact of what the Cuban people are having right now . We felt truly blessed ! Big shout out to our butlers , Grabiel, Melissa, Hyki, Marlon, Basilo General Maitre . My husband and I are looking forward to returning to this beautiful resort ! Thank you to everyone at the Sanctuary Resort! We love you

The resort was a great time where we met some amazing friends who will be life long. Good food and okay beach but stunning pools to make up for it. Definetley will be going back in the future.. see you soon!

Beautiful grounds, however, all else unfortunately lacks greatly. Very mismanaged. First two days no bread products, however, surprisingly had an abundance on our last day of vacation? Always running out of varied types of alcohol in certain areas, but in stock just feet away at the next bar. Rooms smelled musty. TV and internet kept cutting out throughout the week. At one time had no TV and internet for two days? Staff very uninformed and more than a few were very exhausted. Bartender made me a margarita with rum? I think we were there at a time of short supplies. Very unfortunate because I would have gone back but can't risk it.

We just came back from this resort and can’t stop to talk about it . From the hotel room(perfectly cleaned every day by Lia , fridge stocked up ) Dining ( lots of it on daily buffets, the bread was not always there , but the yummy cheeses made up for it . We were never hungry . Tried many authentic Cuban dishes . Also we had dinner @ Japanese restaurant and that was amazing . We had 2 special lobster dinners with sparkling wine and a beautiful music . The grounds are nicely kept and you see people always working there . The beach is lovely and clean with enough chairs to sit . The pools are nice , big and sparkling clean . And again lots room to sit . And finally the staff . Where to begin ? We love them all ! They smile and are always ready to help. They really care to make people feel good and extra special . Thank you very much for that ! We very much appreciate you . The only thing I missed is nightly entertainment. There is a theatre ,but I never seen anything happening there . Also some water exercises in the pool would be nice . Overall we had a blast and would recommend this resort . Teresa & Julian

We just got back from a week at the Sanctuary at Grand Memories Holguin and did an on-premise upgrade to Premium class. The resort: It is beautiful, new and modern and well laid out, with the usual Cuban oddities. The week we were there was very odd in terms of resort occupancy. The Sanctuary area was fairly well booked, but the non-Sanctuary area of the resort was virtually empty. Close to empty pools, very few people. Not sure if this was because the North-American school breaks were over or the general warnings about food shortages, but occupancy for the resort in general was very low (I heard 50%). This is the time we normally travel to Cuba and are used to it being prime season with full resorts. One good side-effect is that the price was very reasonable - we paid less for upgraded room (mini-suite overlooking the ocean plus Premium Service and Priority Elite on the plane) for roughly what we would have had to pay for basic travel/room at DR or Mexico. Premium: We upgraded to the Premium service and while fairly expensive, it was a game-saver due to the food situation (more on that later). The butler service was very good in the day (Heyli was awesome), the nighttime butler was pretty much useless. Food: Cuba is going through a very rough patch and it showed in a number of areas on the resort - primarily in the area of food. While the resort obviously tried it's best to work with what it had, the variety and quantity of the food was very poor. For instance one day there was absolutely no bread on the resort. I never saw any fresh fruit, and vegetables were restricted. Primarily the staple was rice and eggs. There was usually some chicken and occasionally beef or pork, but they typically ran out during each meal period. And of course there was always the staple - hotdogs (no buns) and sausage. The Premium service provided a-la-carte breakfast, lunch, and supper. We only used the a-la-carte breakfast once but almost exclusively used a-la-carte lunch and supper. While the a-la-cartes had restricted choice, the food was well-prepared and presented. TripCentral: We booked through tripcentral. I think they have the best website for easily finding travel packages for the dates you want. Once we paid we were assigned a travel agent who provided timely and helpful trip information and was very quick to respond to my enquiries. Sunwing: While we had 45 minute flight delays both ways (plus a longer delay leaving because one passenger didn’t board the flight - they were eventually able to track her down in an airport bar) but the flights were uneventful and the crews were outstanding (fun and personable). We paid extra to upgrade our seats to Priority Elite which gave extra leg room - extremely worth it on the long flights. The bonus was that we had priority check-in and supposedly priority baggage service. In reality the priority baggage service was non-existent. But the priority check-in at Halifax was much-appreciated. There was a very long check in line for regular seats but the priority line had no one in

First thing I’d like to say is thank you to each, and every staff member that I encountered at this resort every single one of you are great people and very down to earth and very helpful and assertive I went on this vacation by myself with minimal expectations I left the resort with great memories. I met great people along the way. I had a couple issues down there that was out of the hotels control just people from other countries being foolish they were very supportive and helpful customer service along with the authorities from Cuba they listened to what I had to say and acted on it accordingly as for the hotel the hotel is absolutely beautiful. Anybody that is thinking about this hotel take the opportunity to see the beach one of the best I’ve ever seen in my opinion in today’s world everybody’s opinion is different… I would also like to say a special thanks to Janet the maid from block B. She’s a very beautiful woman. And very kind. And always said good morning. Papasito made me feel real comfortable, even though I was in block a. Just passing by she even got upset when I left asked me why I didn’t tell her. I talked to her and a translator one of the staff members the day. I was leaving. She gave me the biggest hug ❤️ thank you Mamacita …as for the main pool bar you guys are absolutely the best people I’ve met on vacation in a long time. Anything I needed you guys always help me and I appreciate it more than you know. Also, the lady that worked there I’m not sure her name is off by hand called me Papasito. I appreciate it. As for the facilities the buffet I would like to say thank you to one of the girl in the buffet and I wasn’t able to get her name or picture. I do have some pictures of the staff. I would love to share this this girl at the main buffet as soon as you walk through the door during the day and walk straight ahead she has glasses she noticed that I was a little bit off, which I did have a health concern and she kept making sure that I was OK. I had plenty of water. And kept asking me if I felt OK. And if I needed anything, I didn’t have money at the time, but it meant so much to me that I walked all the way back to my room, and I returned and found her at the staff meeting. And I gave her a tip based on the service I received from her and I greatly appreciate it. She is also very beautiful and spoke alittle English as for overall cleanliness in the resort I believe it was a very clean resort you always seen people scrubbing or cleaning something. The effort was there, and they should be rewarded for it. The buffet stuff, especially the pasta bar and pizza seafood and meat bar the people work tirelessly to make sure that everybody is fed on the resort and they should also be rewarded for what they do. They’re sitting in a full suit and stifling hot conditions and they never stop. The beach bar staff deserves a lot of credit too for the service. They provide a lot of drunk people and they do a very thorough job taking care of everybody. I can’t say enough I built great memories if I were to choose a resort again, this one will always come mind I do have some pictures of the staff. I would like to share and I wanna make sure they get the credit they deserve

This was a beautiful resort! The grounds were beautiful and everything was clean. The beach was okay, not as nice as other areas in Cuba, but still nice. I’d recommend water shoes as there were areas that were rocky/had broken shells. The pools in each section of the resort were nice and well kept. We stayed on the sanctuary side, which was actually the busier area of the resort the week we went. Food flavour was as we expected in Cuba, however, there was lots of selection and we always had full stomachs. At the main buffet they had pasta, fried rice, and pizza bars at lunch and dinner that were always a hit. I’d recommend bringing any condiments and seasonings that you may want. The drinks were the best that we’ve had in Cuba (this was our 5th time in Cuba, first in Holguin). The sanctuary lobby bar had the best drinks! The rooms were clean, but ours had a musty smell and there was a dehumidifier in our room. The AC didn’t always work, and I was very thankful I had brought a small portable fan. We had premium and our butlers were great (Yosbel and Raciel). They were very helpful. Overall we loved the layout of this resort. We would definitely return!

Hotel is big but well maintained , plenty of restaurants and bars, food was good and the people were awesome , we were a group of 6 all very happy with the exception of one day one room from our group not having the towels but overall was a very good vacation we would go back. PS we were hoping to be delayed and stay a couple more days but that didn't happen. We met a wonderful young lady by the name of Natalie working in the lobby bar she nicknamed us the Toronto family.

We just came back from this resort. We have stayed in block A on the Sanctuary side, February 11-18. We did not have Primium. AC worked fine in our room. We don't like it too cold, so we only had AC on when we were out of the room. I went swimming in the ocean at least 3 times a day, and we spent most of our time on the beach, not by the pools. The beach is beautiful and clean. There is a team with a tractor raking the beach and removing the weeds and garbage at least 2x a day. There was plenty of food and drinks every day. No problems with anything for us. The room, the hotel, and public bathrooms are very clean, and you can see the stuff working and maintaining all of this all the time. Tipping is important. We had mostly CAN 20, 50 bills. They will gladly exchange CAN coins they have for your bills, and then you tip with the coins:). I think we've spent ~$300 CAN on tips + we brought some gifts. All was excellent, especially for the price we have paid.

My husband and I just got back from a weeks stay at Sanctuary, we were not sure what to expect, but we were pleasantly surprised. We arrived at the resort at around 10.00pm, check-in was a breeze, staff immediately grabbed a luggage cart for us and whisked us to our beautiful room. The food was good, always found something we liked, the al la Cartes, especially the International and Japanese were impressive, really enjoyed!! The drinks, were very good, we loved the Mojito snack shack/bar, and the Social bar, they were our favourites. The grounds were beautiful, and the layout of the resort is really nice and compact, so everywhere is a short walk. The staff here deserve mention, as they are the best. They do their best to make the guests have a great vacation experience.

I know it is not all the fault of the hotel but front desk information is almost non-existent. We called down to front desk for someone to unlock our safe as I had forgotten the code I put in. It took three calls then I was somehow blocked for further calls. I received a call saying someone would be there at 2 after already waiting for two hours in my room, the guy finally showed up at 3. That was our first day. The main buffet not being open for lunch was a first. I found the staff moral to be very low, not all staff, but the front desk staff need to be reminded that customer is why they have a job. I love Cuba, its people and I have been going to Cuba every year since 2005. I’ll continue to go because I love it. Not sure about Sanctuary though. The hotel and grounds are impeccable and beautiful. The fact that the Sanctuary perks were downsized this year from last year was frustrating and not explained well on the Sunwing website. So much confusion for a few bucks more for premium that was part of the sanctuary package when I was there last year. Not to mention flight delays both ways.

We stayed on the Sanctuary side, premium package Pros: Great food - I've never said that about Cuba; Rooms are big; Lots of pools to choose from; You can take long walks on the beach, it's very quiet and secluded; Grounds are well maintained; Easy to get reservations at a la cart restaurants; the a la carte restaurant - le gourmet? is a hidden gem for a quiet breakfast or lunch. The staff at that restaurant are extra lovely. Cons: The ocean is rough, lots of seaweed and very rocky. Take water shoes; I had butler service, but did not find them to be useful. They didn't show up until after a few days of my being there. Even after I met them, they were of no help. I never did receive that water and drinks that I had requested for my room. However, my friends' butler was amazing, so I'm not dissing the butler service (just the ones I had assigned to my room). Some of the rooms had a strong musty smell, mine was not musty at all; it's a 2 hour bus ride from the airport. All that being said, the price was right. I would go again but forgo the premium package.

The hotel had great friendly service! I was very impressed with Ramon and Williams the butlers assigned to premium class visitors.. They were very attentive and made the trip significantly better.. I cant thank the staff enough for providing such great value for budget.

We arrived home last week from a week stay at Sanctuary at grand memories Holguin, this was our 9th trip to to Cuba and probably our most enjoyable. The Hotel although very large and required a lot of walking, was excellent. The grounds were beautiful and well cared for The rooms were cleaner than any we have stayed in and the staff were super friendly and accommodating. The beach was as good as you will find and being farther east,the weather was great. We purchase the premium package which gave us an extra al la cart as well as our own dining area.We also had access to two butlers Carlos and Eddy who were very helpful in booking our dinners and looking after our needs. Although the bus ride is a bit long approximately 1hr 45 minutes it is worth it as you get to see some of the real Cuba. I would recommend that if you travel to Cuba, leave your loonies and toonies at home and go to the bank and get some American 1s an̈d 5s for Tips as there banks will not take coins or ripped bills. If you don't mind doing a little walking and you want a first class Hotel, I would certainly recommend the Sanctuary

Très bel hôtel, propre, lit confortable, toujours un excellent service à Cuba. Veuillez vous attendre à faire 1h45 de bus pour se rendre à l’hôtel, c’est le seul bémol, je dirais que c’est le beau resort où je suis allée à Cuba.

One of the best girls trips I've ever taken ! It was myself and 2 other girls. This is an incredible resort!!! Our room was very clean & well maintained, a/c worked well. The bathroom was nice, modern and had good water pressure in the shower. The staff were all super friendly, kind and attentive. At the buffet, Yani was always sooo attentive and helpful - and always smiling and making us feel welcomed. The snack bar always had something to tie us over. We had Sanctuary access so we were able to get room service & we ordered a Spanish coffee every morning to the room! DEFINITELY recommend the Spanish coffee!!!! The pool bar was great! Ariana at the pool bar was sooo nice, she remembered us and remembered our drinks of choice! The entertainment staff were INCREDIBLE. The entertainment at Sanctuary was different than other resorts I've been to.... They don't have the typical performances like magic night or whatever, which I was used too.... They perform in a more party-style which we found to be a refreshing change ( & preferred to the typical shows we expected.)... as the entertainment staff have a great energy, made us feel included & can actually dance!!! My friends and I were super impressed!! Yankiel is an amazing dancer and hosts the parties with such charismatic and infectious energy. The music here is also amazing, shout out to the dj !!! The beach party was one of our faves!! Overall, it's clean, well maintained, friendly staff & theres great entertainment!! Would definitely recommend this resort !!

I just come back from my trip and I had such a great time with my Mom. From the moment we got to the resort we had warm welcome from the staff at the hotel. Everything went smoothly and fast. Our room was beautiful with the amazing view. All staff is so friendly and helpful. Our butler Ramon was the best. He was always there for us when we needed him. Buffet was very good with the variety of food which I enjoyed. Beach was perfect with lots of greenery and beautiful water.

Everything about the hotel is excellent—service, amenities, and accommodations are top-notch. However, the ocean right by the hotel leaves much to be desired. The waters are unusually rocky and heavily cluttered with seaweed, which can make swimming or lounging by the beach less enjoyable. This particular stretch of the ocean is not as pristine as one might hope, which somewhat diminishes the overall experience.

I’ve been to Cuba many times and this has been the worst customer service I’ve ever had. Beach was rocky and full of seawood. Rooms were great Food was okay Bus driver drives crazy and doesn’t help you with your luggage No eggs, coffee or pop Staff just stands around and doesn’t work and talks

My 3rd time to Cuba, 1st time to Holguin. Resort lived up to my expectations. Great staff, Great Housekeeping, Great Cuban Resort Food, Great Beach!!! The size of the resort was perfect. All amenities were within a 5 minute walk. Flew in from Vancouver to meet up with 8 other girls (family & friends) from my home town in Ontario. We did everything together…we became the talk of the resort…in a good way. People always wonder the story that lays behind the people. It’s good to just say hi and ask. Made some friends.

Memories sanctuary is a lovely clean resort, rooms are spacious the beach is nice a bit of seaweed and rock but other than that it is okay Food selection was okay as well I didn't starve. A lot of walking from room to lobby no coffee in the room but great ice coffee at the lobby. Enjoyed the air conditioned bar lobby nightly.

Ground crew worked hard on maintaining. Rooms were nice and clean. Cleaning staff were amazing. Staff were very polite. Drinks were limited. Food was limited but good. Beach was clean. Pools were kept clean. Bar staff were good.

This resort is fairly big....separated adult and family....1.30 minutes drive away from the airport....but could be 2 hours depending on the traffic. Food wise....shortages are recognizable but always something to eat overall..... alcohol was fine.... canned beer all week. entertainment was fine.....3 pools..... middle pool being most active.... Beach was fine.....not as good as Santa Maria but overall good.

Kim and I arrive at the Sanctuary at Grand Memories on April 8th . We spent a week at this resort also last year in May for a week ! My husband and I love this resort . We love the staff they are so accommodating ! Our butler Was very sweet and kind ! All the staff go out of their way to help you ! I would definitely recommend this hotel ! Rooms are beautiful we had the ocean view and it was lovely ! Rooms are very clean and comfortable ! We plan on returning to the Sancaturay again next year ! We did not go hungry at this resort !

Kim and I arrive at the Sanctuary at Grand Memories on April 8th . We spent a week at this resort also last year in May for a week ! For my husband and I we love this resort . We love the staff they are so accommodating ! Our butler Was very sweet and kind ! All the staff go out of their way to help you ! Rooms are beautiful we had the ocean view and it was lovely ! Rooms are very clean and comfortable ! We plan on returning to the Sancaturay again next year ! We did not go hungry at this resort !

the service was excellent was a wonderful resort and would go back treated very good price was great could not ask for anything more overall great people were wonderful rooms very nice and big and clean

The hotel is a larger resort. The staff throughout the resort were friendly and always happy and helpful. We did have some shortages of bread and eggs, due to lack of fuel for deliveries, but the staff made the best of it and there was enough choices and we were full every day. There were no cigars available so bring your own. The beach was beautiful and warm. I’d definitely go back.

The hotel is absolutely stunning and we learned it's relatively new, built only 3 years ago. Currently it's the only hotel in the area with a beautiful white sand beach. You can walk in either direction, quite rocky if you walk left but it was definitely a shell hunter's dream with conch shells filling the sandy areas. If you walk right, you can walk far through the bay area and you pretty much have the beach line to yourself. The grounds of the hotel are well kept and the landscaping is beautiful and clean. The staff was very friendly and go above and beyond to take care of you and ensure you have a positive experience. We celebrated our anniversary and after dinner we retured to our room decorated with rose petals and a bottle of wine with 2 glasses to enjoy on our own. Although Cuba has been experiencing their struggles, we had a fantastic stay. There were a few power outages, the air conditioning and hot water was in and out but it was tolerable and nothing compared to what the locals have to endure. In regards to the food shortages, they really make due with what they have available. For the first part of our stay we had powdered eggs for breakfast, and eggs were available when their food shipment arrived. Each night at the al a cart restaurants they voiced a menu of what was available that evening and every meal was delicious and presented meticulously. You were never guaranteed the same meal twice, but the food was always good, we even got lobster offered on our last night. I would definitely go back.

Our family went to Cuba February 2 to February 9 2024. Ages 55 to 63. Everyone in our party said they would go back. The resort is immaculate. The Cuban people were very accommodating. The bus ride to the resort from the airport is 2 hours. I always enjoy a long ride as you see the country side. The special coffee's were delicious. The beach and pools had plenty of seating both areas were really nice. The only thing I personally had trouble with was the walkways to the beach. My first day there, I tripped and fell off the walkway. I thought I sprained my ankle but it unfortunately turned out to be a fracture. I was able to get a tensor and Ramon our butler brought in a wheelchair from his home for me to use. We were all much more contentious of trip hazards after my incident. We never went hungry. I cannot honestly rate the food as I was in my room for 4 days. If they do not have it, they cannot serve it. The other family members thought the food was fine.

From reception to departure, we were well looked after. Everyone was friendly and helpful. You felt safe there. The beach was clean and safe. The pool and grounds were clean and safe. Lots of activities to participate in. Very welcoming environment. The food was beautifully prepared, no shortage. Lots of variety. A beautiful location for a relaxing holiday!

Stayed here from Jan.25th to Feb.1st. Good size room and the maid did a good job cleaning it, except for the AC that was extremely cold (unable to adjust temperature). Pool and grounds looked very clean. Stuff are very friendly..reason why we keep going back to Cuba. Food and drinks are not our primary reason to go to Cuba, but after around 20 visits, this was BY far the worst. No bread the first 3 days, no eggs all week, no wine all week, except for the specialty restaurants,(not Italian). Very small buffet for the amount of guests, extremely poor selection of fruit, salads and main course meals. Sanctuary buffet only had very few limited items, you would have to grab the rest from from other buffet. Employes seemed overworked and tired, and most of the time only one waiter working at Sanctuary bar. I was recommended by Tripalcenter to read the warnings about Cuba shortages, but this was way to much. Sanctuary Grand Memories Holguin please don't rate yourselves 5 star.

I must say the resort was absolutely beautiful very modernized and well maintained! They gardens very much lush , but I was a little disappointed with the beach lots of seaweed. They did have workers raking everyday though. I’m just not a seaweed person, otherwise it was amazing. My disappointment for this resort was I paid for adults only which provided butler service, you had to contact your butler if you wanted to speak to them . I have been to the same chain Sanctuary in Cayo Santa Maria where your butler was on your floor everyday and booked your à la cart for you and answered any questions you may have had . Their service was much more professional and personal!!!! Food was okay a la carts were very good ! Entertainment well let just say there wasn’t much of any , you had to go to the family side to engage which was just a bunch of dancing, the other resort had games and a lot of interaction! Would I go to this resort again ? Maybe but I’d would definitely go back to Santa Maria in a heartbeat!!!! Not worth the money I spent for an adult’s only .

This resort was beautifully maintained maids at the public bathrooms all day constantly tiding. Guys up on ladders cleaning air vents and always puttering around painting things. The food was very well done, as to be expected in Cuba style. The room was beautiful and clean AC worked ALMOST the whole time. Bed was really comfy and the shower was amazing. Staff did their best, but you can definitely tell they are tired, I've always loved Cuban resorts for their happy, bubbly, welcoming staff but that just wasn't there this trip. Understandably so I know they are going through some crappy stuff. We stayed in the Sanctuary which is adults only... and here is where my disappointments came in. There is a very small options buffet for breakfast and lunch on the Sanctuary side if you want to avoid the kids. However if you want a hot breakfast unfortunately the buffet is not kids free, nor are the al a cartes or beach. Every night between 8-9 in the lobby (also where the sanctuary bar is found) they do kids entertainment... My spouse and I are early birds so this was really disappointing to us having our final drinks of the evening listening to baby shark and kids screaming sucked. The beach party on Thursday would have been amazing but again... over ran with kids even after 9 when their entertainment was complete. We ended up at the Sanctuary pool for a majority of the trip because the beach was filled with kids no spots set aside for adults only. I love swimming in the ocean and snorkeling so this was really disappointing. My recommendations to this resort would be to take advantage of the beautiful fun club you have on the other end of the resort and do all kids stuff there. Considering half your resort is the Sanctuary guests I think it's safe to say most people don't want to be seeing kids during the evening relaxing. There should also have the beach separated as well it's a huge beach so their is no reason why the kids can't stay down at their end and leave the sanctuary side as 100% adults only including beach. If it weren't for the issues with paying for adults only and not really getting to experience that, I would say this is easily a 4/5 star resort unfortunately the kids took that way down for me.

This is a really great resort. The lobby is expansive and leads to well maintained rooms. The rooms are large and well equipped. The pools are well maintained and have many chairs. One negative is there is a slight lack of shady areas around the pools. The beach is beautiful and had many shady areas. The. A la cart restaurants were quite good. The buffet breakfast and lunches were acceptable and didn’t leave you hungry. All and all I’ve been to Cuba over 12 times and this is one of the best resorts. One other negative aspect was the lack of entertainment during the week we were there I definitely would go back to the Sanctuary Grand Memories in Holguin

The resort was beautiful including the pools and beach however......there is no food at this resort. No eggs, no fresh fruit (canned fruit only), no fresh vegetables, no salad, no pop, no hamburgers, no french fries, no Gin and no ground beef for any other "hot dish". My husband and I definitely lost weight staying at this resort. Also there were days there were no buns for the hot dogs if you dared to even try the hot dogs. The cold meats offered were very limited and a very strange colour of gray. The pasta station has very limited offerings (mainly cut-up bacon, weiners or ham) and the cook uses the same pan to cook in throughout the evening. Sunwing offers "nothing" on the plane - not even a pretzel or a cookie. Our return flight was sold out of almost the entire OnBoard Menu and so after exiting our resort at 7:15 a:m (no resort restaurants open so people could eat before leaving), then a 2 hour bus ride to the airport, getting through airport and security, flight time and landing in Toronto only to find a 2 hour process with deboarding, transfers, customs and luggage wait, it was 5:00 p:m by the time we were on the road and could actually take the time to stop and eat. Holguin airport offers limited food as well.

J’ai passé une semaine de 11 à 18 novembre. Tout ce que je peux dire - c’est le pires vacances que j’ai passé. J’étais prête de manque de nourriture mais je ne peux pas comprendre manque du savon. Le chambres sont sales, car sont lavés seulement avec de l’eau. Tote fois je dois reconnaître la gentillesse du personnel. Mon gros MERCI à M.Dantes, receptionist , qui a essayé de m’accommoder, de trouver une solution. Pour l’instant fini avec Cuba pour moi.

Sanctuary is just a part inside of the "Grand Memories" So, it is not 18+ only. It looks like the management does not know the meaning of the word “sanctuary”. Definitely it is not a sanctuary of any kind. With the overall friendly and hard working personnel it has to be pointed that the hotel is seriously understaffed. It is lacking the style and the class for the claimed stars of rating. It is definitely new and clean, but the space and attendance is not properly managed: sport bar was turned into some cloaca with the darkness and strobe lights, with the modern dance music beating so that you cannot stand it until drunk up to semiconscious. As a result it had those semiconscious patrons around. Unfortunately billiard tables were there and no access and use were possible. The only one table tennis was in the game room, which was not conditioned. The lobby bar and the hall in the evening/night were turned into some disco with the music so loud that you cannot hear a conversation not only in the lobby, but also in the sanctuary bar behind the glass walls and doors. There is no theater for evening entertainment. There is some sort of conference room though. Some of those semiconscious patrons half dressed were wandering around and in the sanctuary bar dressed as if it is a beach or pool party and at the same moment harassing some other people who were not in such inadequate state. No security was managing anything anything anywhere. All this left an impression of some kind of a cheap bordello, rather than a sanctuary. Not to negate hardworking of the hotel personnel, it has to be pointed that some upper level style appropriate for the word “sanctuary” and 4+ stars must be instated. Hope that this is just the beginning of the use of this new facility and the management will find the way forward to correspond to the name and rating claimed. Otherwise, I would rather pay a double price for some other, better sanctuary than to visit this "sanctuary" again. P.S. Economical challenges of Cuba and resulting shortages are obvious and not mentioned here

Lots of friendly staff the grounds were well cared for the rooms were clean and staff responded to any issues we had quickly Our bar staff were amazing and the drinks were always good We were mainly at the beach , pool and sanctuary bar at the lobby Food was good at the alacarts They didn’t have eggs all the time but we didn’t starve and they always did their best The beach and swimming was one of the top places I’ve been to

Overall the hotel was VERY clean, service was good and was greeted well upon arrival with champagne and accommodated us with WIFI, directions, & attended to requests quickly. Hotel rooms were 5 star to me. Absolutely beautiful & clean. Service was amazing and had plenty of hot water. Fridges were well stocked in room and towels clean including swim towels available in rooms .. . No bugs & AC was great. No toilet paper for 2-3 days in whole resort. Not much entertainment at night and not well organized. Family resort was mixed with adult resort and noise was carried on until late at night. A lot of adults were annoyed by loud noises. The resorts should’ve been separated. A la carte restaurants were great and the beach had a lot of seaweed, not clear water, very dirty, too many crabs. I travelled alone and they don’t honour one person and don’t serve you right away. Had to ask to be served several times. Snack bar did not have enough options and wasn’t a 24 hr bar. Overall great resort

Just came back from a fabulous week at Sanctuary Grand Memories Holguin. Been traveling to Cuba for 22 years because we love the beautiful people and beaches. This was our first time in Holguin at this resort and we loved it. Sanctuary restaurant was amazing, all the ladies and gentlemen were great. Beach was lovely we lived in the water all day - love the beach bar Carlos was excellent 🍻. Rooms were clean modern spacious and we had a spectacular pool and oceanview. The people who worked there were very pleasant and made you feel at home. Malena is wonderful, the famous Jorge was great so glad to have met him too bad he has moved to another hotel but we wish him much success and happiness. Lacking a little in nightly entertainment but a lot of hotels seem to be these days. Resort is further away harder for talent to come and entertain just for an hour I get it. My husband and I had a fun and relaxing time. He is a bit of a picky eater and he never had any issues with having a great meal every time. Yes maybe repetitive at times and may not have all that you like personally but no one is starving there. In any all inclusive food can get repeated so just enjoy it. I highly recommend this hotel - if adults only it’s worth the upgrade to Sanctuary- Grand Memories side looked like families with kids also had a great time. The drive from airport to hotel a bit long but it is 100% worth it Thank you Sanctuary we will be back again and bringing our friends to enjoy as well 🇨🇺❤️🏖️

Sanctuary at Grand Memories Holguin was really great! The hotel grounds are beautiful, the rooms are new and very clean. The set up of the resort is easy to navigate and everything is within easy walking distance. You dont even have to walk in any rain, to get to the lobby and restaurants as there are covered routes to the main building. The food was very good and lots to choose from. You cannot expect it to be like home (or Mexico or DR) but the food was much better than I expected. If there is something that you cannot live without, take it with you (they had no ketchup, mustard, honey or peanut butter while we were there, but we just ate something else. No big deal). They also had a beautiful lobby, a sports bar, games room, and a good entertainment team. We didn't attend any shows so cannot speak to that. The Sanctuary check in/out, Sanctuary Bar at the lobby and beach, were a bonus. They made some great drinks. The beach is beautiful. Lots of chairs at the beach and pool and never had to save or wait for one (May). I prefer the beach at Cayo Coco and Santa Maria. This beach had some coral and rocks in the water, which for snorkellers, is a dream, but I prefer the straight sand. The beach had a nice stretch to walk, but not as long as Santa Maria. There were lots of coral and shells to pick from, as this is the only resort on this beach and hasn't been picked over. The plan we were told, is to build 19 hotels and an airport to service this area. Right now it is almost a 2 hour ride from the airport. But the guides on the bus were insightful and it was like getting a free excursion. I would definitely return.

Resort spotless, beautiful beaches, gardens, meals, staff( hotel manager makes a big difference and Jorge was always available, good listener and made sure things happened. So aft well trained, polite always and would definitely anything for us.

This resort was everything we could have wanted to experience a wonderful vacation away. Very clean and well maintained. The staff are always willing to assist with a huge smile. They go above and beyond at all times. There are a number of large pools and a beautiful beach. The food exceeded our expectations. My only suggestion would be more nightly entertainment in the lobby.

This resort exceeded our expections . Rooms were beautiful, clean . Staff were exceptionally very kind and very attentive! Beach was beautiful water was so warm . Food was very good .you will not go hungary there Our maid was very kind and kept our room immaculate ! We stayed in the Sanctuary ,Besutiful view overlooking the pool. The restaurant in the Sanctuary was beautiful . Food was very good and staff were amazing . George is upbeat and more than ready to help with any issues you may have . I cannot give enough praise to all the staff ! We love this resort and hope to return again

This is the cleanest resort I have ever been to in Vuba, very well maintained. The people are the most genuine people you will ever meet, they smile & greet you even though behind that smile is a very hard life. The food was very good at Santuary a big notch up from the Grand Memories buffet. If you are in the adults only section you can use all the facilities, the Japanese Ala carte was amazing, we repeated that one, Italian & Caribbean were good as well. You must do the Bay Adventure tour, amazing!