The resort was small and quiet. Room was beautiful overlooking pool, snack bar with live music most nights. Buffet was good. Only one A la Carte but it was an amazing seafood dinner. If you like a quiet, quaint resort you won’t be disappointed. Julio and Gerardo were the bartenders at the snack bar in the evening and they were amazing and made sure everyone’s made sure all our glasses were kept full. They are a great example how nice Cubans are. All the staff we met went out of their way to make our holiday great.

We came back here from Jan 22 - Feb 5, after staying here also last year. We were not disappointed. The friendly staff, the comfortable rooms, good food was exactly what we expected. It is a small resort, I believe a max of 200 guests. It is so nice to get to know all the staff, from the housekeepers, the bartenders, the front desk staff, the buffet attendants, the security as well as the Nexus Rep, Roger and the hotel Manager, Grace. They all did their very best to look after us. It is not their fault certain supplies are lacking but if you are looking for a simple, relaxing vacation with a cute little beach, never have to rush to beach loungers and a cold Cerveza always at the ready this place is for you. There was always a fresh omelette off the grill for breakfast with a variety of hot dishes and fresh fruit, yogurt and lots of bread and sweet rolls. We did not lack anything. The hot water is heated mostly by solar, so mid-day is the best time to get a shower and the Nexus rep told us this right from the beginning so there were no surprises. The linens and rooms are super clean and very quiet. At times, the bar music was too loud, but we simply asked them to tone it down a bit and that was no problem. This resort is right beside the little craft market with a wide variety of vendors who are happy to get to know you also. The town of Guardalavaca is interesting too and quite safe to walk thru. There are lots of horse and buggies as well as taxies close to the front entrance and they are more than willing to help you find your way around and see the sites. If you want to see Authentic Cuba away from the resort areas, visit Starfish Guardalavaca, slow down , enjoy the sunshine and people and take it all in. If you need a 5 Star Michelin experience, this is not for you.

Rooms were great the grounds were in good shape The staff was very helpful some our group got lost and they got out and helped find them very much was appreciated They were up most of the night trying to locate our missing group found them got back to resort The Sun Wing repetitive helped will great work Thanks everyone Thanks as well to our manager was involved very much. Grace Thanks again

Good overall, perfect size and capacity to have calm vacations.... Good room service overall , good room cleaning services, friendly staff, food is a 2/10 and some night shows involving dancing would have been great, like twice on 7 days. Mostly senior/elderly clientele

Rooms and public areas all very clean. Wonderfull staff. Food limited and small buffet, only buffet right now. Snack bar only when they have food, French fries and rice. No soda in less you pay for it $2. All mixed drinks mixed with orange or lime mix. No issues there for us was good. Not many people there under 100 so never a line up for anything and can always find a chair on the beach around the pool. Only issue was we never had hot water the full week there. Heated by solar but we never had hot water. My only complaint but for me it's a big one.

We were at starfish guardalavaca , the front desk was rude and not helpful. Food was ok but they try to charge you for missing towel (20 usd ) we exchanged the hand towel to a shower towel and they said the small towel was missing. Didn’t have enough time to check inventory before the airport bus leaves. Said the plate and cups (20usd )was missing from us taking it to the room. Avoid please.

This review needs to be in the context of the difficulties that Cuba is currently facing (Dec 2025) with fuel shortages which is causes blackouts on the Island, loss of Wifi in the resorts, and apparent shortages of foods such as fresh fruit and vegetables. Lack of Wifi meant I had to use "Roam like Home" for data for my phone at my own expense for much of the 7 day trip. Food shortages meant a very limited and repetitive menu for breakfast lunch and dinner, with a few exceptions. Cuba has never been a destination for foodies, but variety was significantly more limited than on my previous trips to Cuba. The resort itself was not well laid out. The reception was at the top of a hill which made accessibility difficult for older guests with walking limitations. There was no way to phone them - room phones were not working. Communication was lacking. I had to get departure times and arrangements from another guest. Rooms were clean and well serviced. Staff in general were not as friendly as I had been used to though. Again, this may be related to the hard times Cubans are having due to oil embargoes on the island. The vacation was overall good value. The sun and beaches were great. Transportation to and from the resort was efficient and comfortable. On the downside, I reserved and paid for seats with more legroom on the SunWing website, but these were not communicated to WestJet, so I ended up in regular seats, and now have to seek a refund. Perhaps a downside of booking a vacation like this is that there are many entities involved (TripCentral, SunWing, WestJet Nexus and the Resort). It is difficult to know who to contact or who is responsible if things go wrong.

I stayed at the hotel from December 1st to 12th. The weather was varied: wind, rain, but mostly sunshine. Temperatures ranged from 23 to 28C. Water temperature was around 27C. My room was on the second floor. Everything would have been fine, but the refrigerator didn't work, nor did the TV remote. I couldn't get the air conditioning to work properly. Renovations were underway in the adjacent rooms. The picture is clear. The food was so good that no one starved to death. The brownish tap water was also drinking water. I won't repeat the many well-known typical complaints. The snack bar worked well, better than expected. But the loud, annoying "music" drove people away from the pool next to the bar. The area around the pool was always empty. There was no shade, and the pounding noise (music) was nonstop. Add to this the constant shouting of the staff and local guests everywhere. The beach is excellent, or rather, two small ones. There's enough shade. The sand is perfect. No need for beach shoes. Nature lovers won't have it easy. The forest is far, and the paths through it were half-overgrown with thorny bushes. There are plenty of coral reefs in the surrounding sea, but they're mostly dead. Otherwise, the hotel is very good for a three-star hotel.

The resort should not be open to the tourist. It's a very low category resort, doesn't even deserve 2 stars. The food was very poorly elaborated, it was the worst food I ever tasted in Cuba. The water at the snack bar was contaminated, and the maids did not deliver the water as they were supposed. I would never return to that place. The staff was very nice but they know their limitations.

The resort should not be open to the tourist. It's a very low category resort, doesn't even deserve 2 stars. The food was very poorly elaborated, it was the worst food I ever tasted in Cuba. The water at the snack bar was contaminated, and the maids did not deliver the water as they were supposed. I would never return to that place. The staff was very nice but they know their limitations.

The resort should not be open to the tourist. It's a very low category resort, doesn't even deserve 2 stars. The food was very poorly elaborated, it was the worst food I ever tasted in Cuba. The water at the snack bar was contaminated, and the maids did not deliver the water as they were supposed. I would never return to that place. The staff was very nice but they know their limitations.

For the money you pay for 3 star it is worth of 4 stars. Rooms were excellent compare to 5 star hotels Eggs, bread, meat, real fruit juice, coffee and many other items everyday (no ice cream) Alcohol beverages may very like vodka, tequila and white wine were absent time to time. Over all you wont starve and guaranty that they have more food than you have in your house. I recommend this hotel.

Room service is very excellent , every thing very clean and the food was the same every day, piscine was closed and the snak bar was not very clean, they served me after moping the floor without consider the hygiene, so did not eat the snake,there no show no activities like the other hotels, the security guards were all nice to the customers

Hotel is small. Food is same everyday. Not much in mix drinks very limited. Rooms were dated. However food delicious. Always had cold beer and were accommodating. Rooms were very clean. Beach beautiful.

Clean, adequate food and friendly staff. A bit lowed music but no complains. One pool is not working and I never enter a pool in Cuba because we have plenty in Canada but missing salty water and beautiful weather. Good value for the price!

this resort overall nice,,,,,service can be poor,,,,,,food sucks same everyday,,,cold,,,no hot water in some rooms,,,,no AC,,,,repotred no one came,,main lobby far away,,,,,24hr. bar hit miss for food,,,,when he felt like cooking it,,,gave you awful looks....no pop,,,,no vodka,,,sparkling water for mix,,,,,still a beautiful spot,,,,just got to bring your own food---snacks it is cuba,,,,

exceptional staff..clean grounds and rooms fabulous ocean location excellent kitchen hygiene great entertainment staff went above and beyond.................. five star............... ****************

The kind of place that works best for our group. Smaller, not too noisy with lots of opportunities for off-resort hiking and exploring. Food and rooms were great and staff were friendly. The cuban music and culture are alive and well in Guardalavaca. These are the reasons we keep coming back to Cuba.

Loved this resort. It is smaller but everything we needed. Grounds are well kept, nice clean buffet. Very comfortable rooms with quiet a/c, Fridge, safe, roomy balcony with chairs. Linens were nice and white, comfortable mattresses and pillows. We had hot water, except for a few hours one day. We hiked away from the resort in a different direction each day and thoroughly enjoyed the countryside and people we met. The Guadalavaca craft market is right beside this resort which is handy. We have no complaints. Super nice staff.

Villas 1 was amazing, 2min. to the beach, ocean view with a connecting door between 2 room we had! Amazing staff ( from A-Z) Public relation on both places were perfect trying to help yet they are slowly dividing Starfish from Club Amigo! I have no words for a bad comment. Excellent food was served at the Benny restaurant with a menu and a buffet breakfast! Atlantico hotel had Buffet all the time with a variety to choose from! Alcohol (Beer, whisky, tequila, Schoch, Cuban rum, etc.) Hardly weighting to return!

I cant say anything bad about the Villas at Club Amigo always a pleasure going there being my 3rd trip there this year, location, staff, ground keepers, weather all was wonderful, beach was amazing, coffee bar wonderful and 4th floor bar great drinks and wonderful view

The staff are friendly, rooms are clean and the beaches are amazing. The resort is located beside a boulevard with little shops lining it. A market of souvenirs is located on the other side. Across the street is a lovely restaurant with delicious food and reasonable prices. we always feel safe at this resort. We love our home away from home.

My husband & I used to go to Club Amigo often years ago. The last time we were here was 8 years ago. Unfortunately, things have changed a lot. The hotel was at 30 percent and I must say the clientele is mostly 60 + years old so it feels like an Old people’s home, not that there’s anything wrong with that. The food was terrible and when you were served it was a very small portion, no condiments at all, no mixes for any drink, they don’t have coke, Pepsi, 7up whatever and I don’t mean brand names. They say they have coke but it’s a powder they mix with water and it’s disgusting. The water! It smells & tastes like a sewer. You are given one bottled water. I went and asked at the front desk for water or at least let me buy some and nope. Sorry lady no water? Ummm, this is a basic necessity. Shame on Sunwing still offering these trips to Club Amigo. Club Amigo needs to retire and the staff as well. Most staff are miserable and cranky. We only ended up staying in that resort for 2.5 days and moved to the one next door for an extra fee. Just be warned. I felt really bad for a couple with 4 kids and the kids saying on man no 7up again ??‍♂️ I mean c’mon Sunwing, people who come here have to save their money to come. And for what? No decent food, no water or risk drinking sewage water and get sick, no service, no drinks and they do something to the alcohol? Water it down or add something , not sure because for me it was like drinking something vile, like gasoline or something. Anyways we are home safe & sound and praying we don’t get violently ill from this terrible trip. Thanks, but NO THANKS.

The hotel and grounds are very old and the old main hotel and grounds along with barracks and the bungalow section and pools and restaurants and grounds are all unkept and closed completely Only the Villas and Bennymore snack bar kids club/pool and the main lobby near the main Guardalavaca beach are open. The grounds are being fixed up a bit daily ( removal of damaged limbs and weeds etc) the staff are almost all absolutely amazing people friendly and helpful as they can be. The shortages are widespread from wine to water to even a week without even rum Some days no eggs more often no bananas or any abundance of anything most dishes appeared to be same for most meals ( I am unsure if they even were fresh) the bennysmore was to be available to those who booked Villa for breakfast and lunch as well as aka carte however they had nothing to serve The catamaran bonus was non existent as well No wine or rum for tasting A complete waste to pay extra to book Villa sunwing special as there was absolutely no perks… There was no juice or pop for mix most days and tho I brought from home even the co2 water was not working and no water to make juice either no buns for burgers at the snack bar no cheese most days either or ham… It was windy and cold most days including rain except Monday Everything was disappointing except the staff There was prostitution visable daily The tienda resort store was almost also complete empty as was the tienda shops along the boulevard and across the way. The entertainment schedule was not followed as the sineage showed nor the advertisement on fb group from the week before Very limited 20min here or there maybe an hour later at a different location hard to track down when and where The pools were always dirty or red flag often and pool bar was almost always also closed no signage to say open time either No signage to even alert you to where the buffet was ( accidentally found it on day 2/3) it also had short open door service (2 hour window I believe so when you went for an excursion you often missed any opportunity to go for a meal It usually ran out or had nothing suitable to eat even no butter for the bread quite often very small bowls or plates of jello deserts like cake or ice cream Bars often had no alcohol or mix or even ice no one was ever seen at the public relations desk to ask anything of and the internet was almost always impossible to connect anywhere Apparently the sale of the old section most of the beach and grounds along with the pool snack kids section and Bennysmore and beach bar is happening and talk of changes possible both good/bad is heavy on the minds of staff as well as the repeat guests The location is superb with easily able to access the local surroundings and market etc I truly hope the shortages get resolved for the tourism industry is voicing leaving Cuba behind due to prices being so high and yet so little quality or quantity of everything available. My recommendation below is in respect to the staff and not the current situation of shortages. I recommend tourism is repaired quickly to keep people visiting!

This is my 4 th time at this resort, the room did not have a safe available so I had to carry my valuables wherever I went, tried to get a room with a safe but there were no rooms left, the lady at reception was totally unhelpful. Internet did not work for my iPhone yet my friends with Samsung had no problems. There was no water on the resort, you had to go to guest services to have water delivered to your room, only 2 500 ml bottles a day, there is a plaza across the street we had to go to, to buy water, 1.00 American each. No pop available, so if you like pop for drinks forget it. Again the plaza had some 1.50$ Their water taste like moldy flowers, so you can taste it in all the coffee, juice and slush and milk ( as they use powdered milk). On the plus side, we love the beaches, the food was good, not much seafood to be found, but they had chicken, beef and pork, not much bacon but still had an omelet every morning for breakfast. Pizzas can be found at noonish at the 24 hour snack bar, or at Rico’s down on the beach for approximately $7-9 American. Don’t bother getting your money conferted no one wants pesos, not even their government lol, Take Canadian money and American . I tipped with toonies and loonies, If I needed something at the store American is preferred. Our maid was great, lily . The villas were great, beach was great, Leonard was very helpful, if you need a horse and buggy Alcides was very helpful. +5354791827 Favorite place was the coffee bar, and beach. Did lots of walking, there were no flies and no mosquitos.