This was our second trip to Secrets Tides. We stayed in Preferred this time but the service is excellent no matter which section you stay in. It was nice to have the upgraded amenities. We particularly enjoyed the Privilege Lounges and the ala carte breakfast and being close to the ocean. The food and service at the restaurants was exceptional. We especially enjoyed the Patio and Meriaki. Staff are awesome, shout out to Jonathan our Butler who was always at our service and Juliana at the Privilege lounge.

This was our second trip to Secrets Tides. We stayed in Preferred this time but the service is excellent no matter which section you stay in. It was nice to have the upgraded amenities. We particularly enjoyed the Privilege Lounges and the ala carte breakfast and being close to the ocean. Shout out to Jonathan our Butler who was always at our service and Juliana at the Privilege lounge.

Such a beautiful, clean resort! Nice lay-out too so there isn't a ton of walking.We had a swim out, non-preferred room, which was located conveniently close to the swim up bar! Great lobby and theatre area for entertainment and overall, good service! In terms of the food, there's lots of options and variety! Our facorite ended up being Portifino.

The saying “You get what you pay for”? Certainly true for our stay at Secrets Tides in Punta Cana DR. Words cannot truly describe how our vacation was….so we’ll repeat what we said at the start,and at the end, of our stay at Secrets…AMAZING, AMAZING, AMAZING!!!!

Was a great vacation with friends. Resort was beautiful, rooms were spacious & modern, food was great, and staff treated you amazingly. I would highly recommend coming here. Thanks for booking it Louise!

Beautiful hotel. Rooms were spacious and new. Beach was awesome. Could walk in either direction for hours. Food was a 8/10. There was room for improvement on choice and service. As compared to other secrets resorts. But I would definitely recommend the resort. Try to book preferred. Rooms they are closer to the beach.

We thought the grounds was very clean and the rooms were very nice. Large rooms with beautiful look out. Service was excellent by the pool and beach, Getting seats for dinner was very easy with now wait and most dinners were very good. The all You can eat breakfast was very good as well..everything you needed.

Really enjoyed Secrets Tides. It’s a beautiful, upscale resort with a huge beach. Breakfasts and lunches were pretty good (though not outstanding), while dinners were phenomenal. Loved the Coco cafe. All the servers there were fantastic: Jenifer, Estrella, Romery, Rosanna, and especially Josefa who went out of her way to make our trip special. Would definitely go back to this resort if we visit the DR again.

Secrets Tides was a beautiful resort, lovely facilities and great beach. Buffet was very good, restaurants were a bit of a mixed bag, some very good some just okay. Adult-only vibe made it much easier to make friends as people weren't preoccupied with their kids and we enjoyed the relative peacefulness. Only serious detraction was the ridiculous "reserving" of pool loungers at stupid times in the morning for the whole day whether people were actually in the pool or not. We had a swim-out which was fantastic, but had we not I would have been seriously annoyed. Entertainment was good, staff were super-friendly, especially at the Cafe which was great. Room was lovely as well. We would recommend subject to the issue with the pool chairs. Tons of Canadians!

Beautiful resort, super clean and amazing service on the beach from Javier and Michael! Loved the ocean, preferred pool was very busy. Dinners were great, hard to pick a favourite. Only negative would be the poor service from our butler Jamie.

The hotel grounds were beautiful.spacious .wonderful places to sit and have coffee..very , very clean The preferred bars and their bartenders were comedians, knew their capabilites of mixing drink The entertainment was good for the most part, however our entainter Gregory, was top notch. Our servers in the preferred section were courteous and always arrived, with our drinks and food with a smile

The public areas are very nice and very clean. We were there during the Super Bowl. They had a giant TV if you wanted to watch the game. They also had finger foods. At the cafeteria, they had made special desserts for the occasion (mini footballs, etc.). They were beautiful and very good! The rooms are beautiful. Beds very comfortable and nice decor. The chamber maids were excellent. They came by twice a day. The restaurants were very good. The Japanese tapaniake was excellent. The Mexican restaurant and the Asian restaurants were also excellent. The steakhouse was not as good. My steak was fine but my friend's was impossible to cut. Was returned and the next steak was too rare. The beach was nice but you had to get there by 7:30am if you wanted a chair. I would recommend this resort.

This is our 9th Secrets resort that we have been to and Secrets Tides did not disappoint! The resort was very well laid out, the food was good, the staff were excellent and the resort amenities were very good. Everyone who works at the resort works very hard to ensure that your stay is memorable. With this being a newer resort, the rooms were excellent and cleaned exceptionally well each day. The nightly entertainment was good, however the entertainment in the lobby bar from 7pm-850pm was very good. Each night they had something that got the crowd moving (2-piece guitar band, steel drum player, violinist) etc. Whether you went to eat at the buffet, the barefoot grill, the food truck by the beach or the a' la carte restaurants each meal was very good. The nice thing is that men don't have to wear pants for dinners at the a' la carte as shorts work! Give this resort a try you won't be disappointed.

Rooms were cleaned all the time food and service was amazing. I had my jewelry stolen at the airport from my luggage not the resorts fault but they didn't seem to care I wish there was an airtransit represented there when we needed them

This property was beautiful! Everything was new, clean and well maintained! The staff were helpful and friendly! The beach was well maintained, the sand was powdery soft- the beach area was by far the best in the stretch of resorts close by! The food was good, nothing stood out as incredible, but definitely wasn’t bad!

All of the staff are very pleasant and helpful. Beautiful grounds, room and beach. Lots of lounging chairs available to relax by the pool or at the beach. Restaurants are very good too! A very pleasant relaxing week.

The hotel & guest rooms were just beautiful. Plenty of lounges by the pools & great choices for restaurants. I would highly recommend this resort. Customer service went above & beyond so many times.

The resort isn't even 2 years old and it is amazing. New and modern. Rooms have blue tooth speakers, 2 rain showers, motion lights, robes, slippers, towel rack on balcony a steamer vs an iron, lotions and potions, blow dryer of course...just everything you need. 24 hour room service, laundry service, mini bar service and housekeeping as all resorts have. There are 2 swim up pools for non preferred and 1 for preferred. We found most preferred guests said so not necessary to pay the extra, some had swim up rooms which some loved having and some hardly used...you do get drink service from pool wait staff so there is that. Food was great, we repeated steak house, italian and japanese. The buffet is huge..so much selection. Room service was ok...give it time as could take up to an hour or more depending on time. Entertainment was great, we didn't make it to everything but what we did see we enjoyed; Violinist and sax player in lobby bar were great, rock show fun and silent dance party a MUST...too fun. All staff treated us like royalty , we were spoiled rotten thru our whole 2 weeks. Highly recommend Secrets Tides if you are wanting a trip to Punta Cana.

The resort is very clean. They have great food options for different kind of tastes. There was no wait for any restaurants. The gym is excellent, I used the treadmills everyday. Service and friendliness were excellent. They come to you to ask/bring you drinks. There was entertainment every night and activities all day. Depending if the vacation you want there is not a big night life. This is a more chill and relaxing resort. The beach’s were beautiful and rooms were great! It is a little far from the airport, about an hour drive and usually you have to drop other people off first before this resort.

Everything about this resort was amazing.Food and service stands out above other resorts. Swim out pool is highly recommended, especially recommend asking for a swim out room near the manatee bar as staff will always get you drinks while you get to chill out in your private pool.

We just came back from a couples getaway and had an amazing time at this resort. From the moment we arrived, everything felt luxurious, new and welcoming. We had upgraded to the Preferred club which gave us private transport to the hotel. Check in was easy. We were immediately given a welcome drink off the bus and then brought to the Preferred Lounge where we had more drinks and snacks available while we were checked in. Our butler then met us and gave us a little tour of the resort on our way to the room. Our room was modern and new, everything worked well and was digital, including motion sensor lights in the water closet which was a nice touch. Rooms were cleaned well, stocked well and turndown service done nightly. We spent most of our time between the Preferred pool and the beach which were very close to each other. The Preferred pool bartenders were a great crew, all worked very hard to make sure people were served quickly and there were constant rounds being done on the beach and pool area to take orders. Edward, Jordy and Juan especially stood out but the whole team here was amazing. In the morning for coffee and the evenings for drinks, both Preferred Club lounges were also amazing. Top shelf drink offerings, and the bartenders were excellent mixologists. Felix in the front lobby and Sueheidi (spelling?) and Miguel in the other one were wonderful. The food was very good everywhere. Coffee was nice and strong and house wines were good. We understand the resort is feeding a lot of people so you aren't going to get a gourmet experience but we had no issues. It was nice not to have to make reservations for the a la carte restaurants and we never waited to get in. The Dominican buffet by the beach was also very nice on the Thursday night. Now the things that could be improved. Service in all the restaurants was a bit hit or miss but especially in the Oceana for breakfast and lunch. I think we had some sort of issue every meal there but we still went for the beautiful view while eating and the food was good. Examples - one time they only brought one of us our meal and asked the other why they weren't eating even though the same individual had taken both our orders. Other times we would be seated before others who fully finished appetizers and mains before we received our appetizers and had to ask about them. On other occasions, water would go unfilled while servers walked by to fill water at other tables. None of this ruined our trip but the trip would have been near perfect without the issues. I also don't know why a new resort is still using key cards. It's just something guests have to think about but shouldn't have to. They should upgrade to bracelets and this would also allow easier ability to identify preferred club members. As a preferred club guest, I know for certain non preferred club guests were using preferred areas because they are not really monitored extensively. Someone standing at a podium asking on occasion for a room number as you pass to the pool area is not enough and there was no monitoring of people coming up from the beach. Similarly, no monitoring in the Preferred Club lounges. I was never asked for a room number or any way to identify myself as a Preferred Club member here.

This was our second time at Secrets Tides, making it a 7 day vacation this time. The grounds are still beautiful! Was happy to see the plants growing, creating more privacy in the swim out rooms, and the creatures returning. The little lizard we named gizmo. The food is delicious, though my husband very much missed the mushroom risotto at Portafino. This time around it was much busier, which often led to sunbed wars but I did not mind throwing a towel down and running for that beautifully warm ocean. Can not advise on the nightlife as we often were sleeping by 9 haha.

The hotel and grounds were very clean. Food was great and overall wonderful experience! I would definitely go back! We went to celebrate our birthdays and we had a very relaxing trip. I recommend the following activities: painting on the beach, bracelet making, aqua fitness The drinks were great and the coffee at coco cafe was really good. Go see bartender Richard at the beach bar!!! He knows how to make good Margueritas!

This hotel was beautiful. Everything top notch. Pools were so nice. Everything is modern, clean and very comfortable We ate at all the restaurants and we had no complaints. Never had to wait in line and didn’t have to wait in lines. Glad we upgraded to preferred. Our butler was amazing and very helpful

Amazing resort, all is still like new, staff so friendly and the food is to die for. Rooms are super comfortable and we never heard a single noise from outside or neighbours. We will definitely go back.

Excellent design. Friendly staff. Clean and well maintained resort. Excellent service. All good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Secrets Tides is a stunning resort with exceptional amenities and customer service. The landscaping is beautiful and the layout is well thought out. The customer service at this resort is top notch and the staff are very kind, friendly and attentive to your every need.

Our room and the walk out pool was very beautiful. We definitely enjoyed the walk out pool in the afternoons. The restaurants where great except the Italian one Portofino that is definitely not Italian food. The experience we had there was not pleasant at all. When we received the main course it was so awful that we took two bites and left it. When the waiter came by and saw that we got up to leave he did not ask what was wrong and why we where leaving the food just said bye and left it at that. They were too busy with one guy that I guess was more important to them than everyone else in the restaurant. The other restaurants the staff where amazing. We did not go to the bars much we would only go to the main lobby before going to dinner. The staff there went above and beyond to make everyone feel at home. We mainly saw Alberto and he is a gem. The drinks that he made me its like he knew what I liked and after the second time he remembered my husbands drink. I understand that the staff that works there some don't understand or speak English but it does not hurt to smile at the guests when they walk by. A simple smile goes a long way. Also I noticed the day that we where leaving the guests that where coming(during the day) in got better treatment than we did when we arrived at 8:30pm. The guests should get the same treatment no matter what time you come in. Overall I had a great time.

Simply put, the resort is beautiful. It is well laid out, just over a year old with nice modern touches, fantastic pools and a great beach. There are plenty of bars throughout the resort to keep you hydrated and lots of places to keep your belly filled! And the staff are all super attentive and polite. We're hoping to go back next year!

This resort is top notch! The place is beautiful! Beach is so nice, and ocean was great for swimming! Pools were great and you Never had to worry about lounge chairs as there is never any issue getting chairs. No having to worry about saving a chair early in the day. Drinks are made to order and are very good! Food was excellent and best buffet I have ever experienced. Great that the only one restaurant (Japanese) required reservations. All the rest first come first serve and we only ever had to wait maybe 20 minutes. Service was very good, and all the staff were pleasant. Only issue was during our stay there was a large corporate conference that at times took up portions of the resort without prior notice. We were not permitted access to these areas during these times (ie. certain restaurants, bars and pool, beach areas). Overall, I would recommend and return to this resort.

There does seem to be some Mixed reviews on this resort, but we had nothing to complain about. This resort is absolutely stunning. Beautiful rooms, amazing food similar to what we have had at secrets Akumal in Mexico, attentive staff, great shows, lovely beach lots of chairs and great drinks, and an amazing little cafe with snacks, ice cream, coffee and lattes. We had a very relaxing time and would highly recommend the resort.

We expected the best as we had paid for the best package. The appearance was very new and clean. We paid for ocean view suite but no view of the ocean was there....too much beach chairs and bars everywhere, blocking the view. The cleanliness of our room was less than expected....floors and mirrors were not done for our arrival or during the stay which was disappointing. Paying for a butler was not a good decision...he did nothing for us...he said good morning and failed to follow through on any requests we made forcing me to go to the concierge to insist in physical accommodation to allow me to access the beach. The food at the main buffet was very disappointing so we did not eat there if we could help it. The restaurants were the best part of the experience...good staff attention and excellent meals. I would never pay for preferred status again...it was extremely expensive and not worth the service....if you were not tipping they would not serve...completely ignored us on the last day I guess since we were leaving soon but I paid for the full week of service. Lastly, the beach was not relaxing...the hotel allowed a truck load of vendors on the beach each day and they constantly begged and asked for money for their wares. In addition, people who did not pay for preferred came on our beach and got served as well so what did we pay $15, 000 for??????

This was our first time trying the "Secrets" brand of all-inclusive resorts and we were not disappointed. This is a new resort, only a year old and was by far one of the best laid out resorts we have ever been to. Everything was kept clean and the staff took the extra effort to show the pride in their work for this resort. When we arrived, we were pleasantly surprised when we were informed that we were given a free upgrade in our room. The resort has their programs well organized with daytime activities to suit everyone and the evening entertainment was phenomenal. The food was the standard for resorts but the hibachi grill stole the show (was our favourite but it is the only place you need a reservation so book it early upon your arrival). We opted for the "Preferred" section and to us it was worth it. We would definitely go back again. 5 Stars.

The resort was very nice, the beaches were terrific! The food was not good! Having stayed at other Secrets Resorts where the cuisine was amazing, this was very much a let down. Most of the restaurant staff were not very friendly.

I just returned from a week at Secrets Tides. I watched so many videos, scoured the FB group, and read so many reviews that by the time I arrived I was already so familiar with the place! The resort is beautiful, and very well laid out. I stayed for one week in a Preferred Club Swim Up which was perfect. I love the option to spend time at the pools and meet new people or enjoy some alone time at my swim-up whenever I want. Hedral was my butler, and he was great! He is super courteous and makes sure you have whatever you need to make your stay enjoyable. If you need anything, just ask. The animation team is awesome! Shout out to Skinny Girl; she is super fun! Robely at the Preferred Club check-in and lounges will always greet you with a welcoming smile. When the staff asks, “how are you today”, they truly care! Miguel and Sujeidy at the Reef building Preferred Club lounge are awesome. The 3 pools are fabulous. There’s the main pool, the quiet pool (near the Manatees bar) and the Preferred pool. The preferred pool was crazy busy most days. The towel game here is real. Another advantage to having a swim-up! Having said that, the quiet pool was great – beautiful, peaceful and lots of lounge chair availability. The food is good. Michelin star? No. But does anyone go to a tropical All-Inclusive for the food? You will not go hungry and there are a variety of options at all restaurants. If you’re not happy with your food selection, order something else. So much discussion about whether the preferred club is worth it, and I truly believe it’s simply personal preference. I always opt for it because it’s my preference. However, if you are on the fence about spending the extra money, I say this: if you have never done it, I don’t think you will miss it. The non-preferred pools are gorgeous. The non-preferred swim-up rooms look spectacular. The Rendezvous lobby bar is fab and always buzzing with a great vibe. The breakfast and lunch options at the Market Café buffet are plentiful. If an additional restaurant option for breakfast and lunch, upgraded alcohol and a room closer to the ocean are priorities, then you will want to book Preferred Club. If those are not deal breakers, I honestly don’t think you’ll miss out. I believe that once you book preferred, you may not go back – but, again, that is just my opinion. Overall, I had a wonderful trip and recommend this resort.

The food was great. Lots of restaurants and you didn't need to make reservations. Check-in was super quick. Everything is new and clean. Very safe. Beach was awesome. I would highly recommend. Gym was well equipped. The quiet pool was just that - quiet. There are ceiling speakers in the room so you can play your own music. They thought of everything. It is about 50 minutes from the airport.

You truly get what you pay for here. Some may find the price expensive but I promise you it’s worth it. If you find “ a deal”, it’s because there’s a problem with the report, PERIOD. Secrets Tides is brand new, luxurious, clean and incredibly beautiful. ALL staff are absolutely genuine in every single interaction. I will return here because nothing else could compare. HIGHLY recommend a swim up suite.

Our stay at Secrets Tides Punta Cana Resort was an unforgettable experience, worthy of every one of these five stars. From the moment we arrived, we were captivated by the stunning, pristine beach that was perfect for swimming and walking. The friendly, kind staff made us feel at home instantly, providing exceptional service throughout our stay. One of the highlights was the accessibility of food at any hour, thanks to 24-hour room service and a convenient café. The brand-new facilities exceeded our expectations; our room was immaculate and beautifully designed, featuring modern conveniences like Bluetooth speakers in the ceiling, his and hers large showers, and easy access to lighting controls from both the entrance and bedside. The entertainment options, including multiple free channels and screen sharing (although not compatible with Apple devices), were top-notch. As preferred members, we enjoyed exclusive access to premium bars, pools, and a private beach area, along with exceptional dining options. Our butler, Jose, was a standout, consistently checking in to see if we needed anything, making reservations for us, and even surprising us with rose petal decorations in our room. His attentive communication throughout the day was perfect for us, though those who prefer more face-to-face interaction should let their butler know their preference. The resort’s attention to detail extended to the cleanliness and condition of all amenities, from the preferred bathrooms with hand towels to the general maintenance of the property. The two-story gym with an available trainer and the spa offering extensive hydrotherapy options and outstanding treatments were impressive. The spa staff went above and beyond to tailor our treatments to help with our sunburn, providing a service that was both thoughtful and effective. Dining at the resort was a delight, with Tierra, the South American fusion restaurant, standing out as our favorite. The food was incredible, and the service impeccable, prompting us to return twice during our week-long stay. While language barriers occasionally caused minor issues, the overall dining experience was excellent. Evenings were spent enjoying the vibrant atmosphere at the Desires bar, where the staff ensured we always had our favorite mojitos in hand. The entertainment, though we often missed the shows due to late dinners, seemed spectacular from what we observed. Housekeeping deserves special mention for their meticulous attention to our room, tidying up and preparing our bed every evening—an extra touch that truly enhanced our stay. The only downside of our trip was the encounter with UBV, which we advise fellow travelers to avoid. The time-consuming presentation and subsequent loss of $600 USD were the only blemishes on an otherwise perfect vacation. Despite this minor hiccup, Secrets Tides Punta Cana Resort delivered an exceptional experience that we are eager to repeat. The combination of beautiful surroundings, outstanding service, and luxurious amenities make this a destination we highly recommend and look forward to visiting again.

Pros: Nice Beach, great rooms, lots of staff on hand, no problem getting seats at the beach or poolside, great food, gym was great, shows were ok, very quiet when we were there: Cons: regret we didn't have 2 weeks for our holiday

We had an absolutely fabulous time at Secrets Tides. It was gorgeous, classy, and the service was wonderful. The resort just opened in 2024 and it showed - Just beautiful. We upgraded to a swim up room - Well worth it. I highly recommend this resort!

It was an amazing trip. The coco coffee bar in the morning, gym with state of the art equipment, delicious buffet for breakfast, lunch & dinner, 3 new pickleball courts, beautiful infinity pools with comfy loungers, beach loungers under palapas, breezy weather so beach great for walking on, we didnt go in for swimming, evening entertainment incredible, lots of a la carte restaurants (we actually preferred the variety at the buffet). MAKE SURE YOU HAVE YOUR QR code to enter and exit DR!

This newest resort is everything you expect on a vacation. The resort is beautiful and so well planned out with structural accommodation. The staff are such beautiful people that make you feel like family. The restaurants are wonderful and the buffet is everything one needs. The gym is excellent and the young man was so welcoming and personal. He made us feel like we were home. And loved the pickle ball courts as so well known in our home town. Shows in the evening were excellent. And too notch service. We definitely loved our stay. Thankyou to all the staff that made us feel like family

Great rooms and an amazing location (all clean and well cared for) and attentive staff in all areas- shout out to Sandy!! Food at the restaurants, buffet and coffee shop was delicious! A variety of activities and entertainment to choose from! Overall a great 10 days!!

We thoroughly enjoyed our stay here. Room was fantastic as were the bars restaurants we visited. Pools and beach were clean and lots of room. The resort itself is well laid out and very clean. Staff were excellent however there is still a huge language barrier but they do try their best. Im sure this will improve in time and more interaction with English speaking tourists. Overall 10/10! Cant wait to go back!!

THE RESORT AND STAFF WERE TERRIFIC ALWAYS MAKING SURE EVERTHING WAS RIGHT BAR TENDERS WERE VERY ATTENTIVE AND POURED A MEAN COCKTAIL RESTAURANTS WHERE OPEN ON ROTATING SCHD AND SERVED DELICIOUS FOOD RESORT HAD A GREAT VARIETY OF SHOWS AND MUSIC

Secrets Tides is one of the best resorts I have stayed at! Very clean (only two months old!) and the beach is endless with white sand and literally no seaweed. Variety of a la cartes and the buffet restaurant offers different food items every day - always fresh! Staff is always willing to help and are always friendly and courteous!

All of the staff couldn’t have been more helpful, accommodating and welcoming. Everyone was incredibly cheerful. The resort is gorgeous, brand new and state of the art. Because the resort is brand new it was only about 1/3 full and they seemed to have as many staff as guests. Unfortunately, they have a few wrinkles to iron out. Many of the staff don’t speak English which makes it quite difficult to communicate with them. The furniture in the lobby area is almost unusable, the seating is so deep that it forces you to sit on the front edge of the sofas and you can’t lean back. A very poor design. Bartenders in the lobby bar are not trained and had difficulty preparing cocktails. Pool temperature was too cool to enjoy and the pool area needs more shady areas. Buffet food was very good, well prepared, fresh and a good variety. We even had half lobsters one evening at the buffet! The staff in the buffet need more training. We would have to ask repeatedly (usually at least 4 times) for cappuccinos or mimosas every morning before receiving them. It seems as if the staff offload to another staff member and another without anyone following through in the order. Both the Italian and Mexican restaurants were very good. Unfortunately, the Seaside Grill and Oceana were extremely poor. My husband suffered with food poisoning for 36 hours after eating at the Oceana and our steaks from the Seaside Grill were well over cooked while the potato and veggies on the plate were cold. Not edible! Service was very poor in both of these restaurants. The main courses were served on top of the dirty appetizer dishes on the table and wine was poured reaching in front of each of us. Definitely staff require more fine dining training if they want to call themselves a 5* resort. This resort has a lot of potential with some tweaking in certain areas and additional training.

This new resort by Secrets is exquisite. The rooms were well appointed. Housekeeping was excellent. Lots of room around the pools with plenty of loungers in sun and shade. Beach was beautiful with lots of seating. Great expanse of sand. Food was excellent from the buffet to the a la cartes. Entertainment was great with lots of variety. Plenty to do during the day and evening.

We had the most amazing time at this resort! The property was absolutely stunning! The pools and the beach were beautiful. The resort isn’t massive which we loved! It has a chill vibe. The restaurants we tried were all great … the food was delicious + the service efficient! The BEST part of the entire trip was the staff! They were all absolutely fantastic… from the concierge desk to the service staff and the entertainment crew literally made our trip SO MUCH FUN! Highly recommend this resort!

Secrets tides have very good room service, clean. Food was amazing. Pools were very clean. I love the service I like the pool classes. Instructor was very nice. Coco bar was amazing . Breakfast and lunch buffet was wonderful

We just got home from an amazing week at Secrets Tides Punta Cana. Everything was absolutely exceptional, from the moment we arrived on the resort to the moment we left. Upon arrival we were upgraded to a pool/ocean view room on the 4th floor, where we were able to see beautiful sunrises and sunsets. We had a fruit platter and bottle of wine waiting for us. It was nice to have 24 hour room service since we arrived after 10 pm, the food arrived within 20 minutes and was above our expectations. The pools on the resort are stunning a little on the cool side but nothing you couldn't go in, since the resort is still new it was only at 30% capacity, which meant it was not busy anywhere. The staff always wanted to help, at the beach you never had to move to get a drink, pool bars were awesome, restaurants met all of our needs. The staff go way above and beyond to meet your needs, they take the time to get to know you and remember the little things...and that make a huge difference. We would go back in a second.

Fairly new hotel and so lots of things have to be sorted out. The goods: Beach, cleanliness, staff friendliness especially concierge The Bads: Food, food, food...good portions but not cooked well and tasteless, no local a la carte onsite either, lots of pools but water cold, seem to cater to a American clientele, entertainment caters for a younger audience and not much variety, sales gimmick for timeshare I would not recommend this hotel until it has cleaned up some of its starting pains and get proper foods in the restaurant (maybe a year or so)

Overall beautiful resort, the location and direction of the pool and the pool bars are perfectly placed. The PREFERRED beach needs a little work I believe just because of the wind directions and the way the sand blows but a little creativity and that can be solved. As with anything in the islands, there is always lost in translation communication when it comes to ordering in restaurants, room service, etc. nothing earth shattering. The rooms are beautiful and typical. Beware when booking, they think double occupancy also means 2 beds. Be very specific when requesting your king bed. Not a big deal but worth noting. Housekeeping and minibar, were always on spot and items topped up. Unlike preferred or upgraded clubs at other resorts, You do not get premium liquor in your room. Restaurant were all good. We ate a lot at the Oceana for breakfast or lunch and then tried all restaurants. Nothing disappointed. The buffet surprised me. Very good quality and upgraded options, lots of fresh seafood cooked your way such as shrimp, fresh salmon, fresh tuna, and lobster tails on Saturday. The Japanese was delicious! But our fav was the Oceana and it is beach front ? too many good meals to list them all. Daytime entertainment was good, some days the had a late morning violinist, which was beautiful with the waves in the background and the whole resort still sleepy and calm. Other days a live band in the afternoon which was fun. The night time Entertainment was not so great, no special shows, the whole thing seemed very out dated, and poor sound quality. Not much to do if you want a night life. which suited us fine we usually don’t last past a show anyways.