We thought the resort was very nice. It's a very quiet resort. We really enjoyed the a la carte restaurants. And we love the beach and the sunshine. There was always beer and water in our fridge in our room which was nice. The towels weren't changed everyday but as long as we hung them that was fine with us.

I expected very little from this resort, knowing what I know about what a four star means in Cuba and for the low price I paid, but I was thoroughly impressed. The grounds were well maintained, the rooms were huge with a king bed and hot water for showers. The food was what you would expect in Cuba. The only thing I would say is that service at the snack bar in particular wasn’t the greatest. Overall, I would recommend this resort and I would go back

Very nice resort Pool area is very cool with swim up bar, and teared levels with volleyball nets and games. Lots of seating around the pool and the weather was great. Drinks were what you expect in Cuba, beer was good mix drinks were a challenge and on occasion there was no ice.... but that's to be expected in cuba. Rooms were good nothing flashy but cute. Food was good all week, always eggs for breakfast and chicken and rice etc for lunches and dinners. I'd suggest bringing, salt, pepper, ketchup and snacks for your room. The few diet pepsi we brought were nice to have and of course toilet paper is a must just incase. would not get upgraded bracelet, it's not needed unless you want to avoid lineup at bar? then it was worth it. Overall a good spot to go.

The hotel is beautiful well distributed, the restaurant a la carte are nicely decorated, the service was very good and professional, and Jonathan servicio al client make our vacaciones very comfortable, I will recommend this hotel, great experience

We were in this resort last year in August and we liked it so much we had to come back this year. We were there May 21-28, 2025 and we had such a great time, relaxing and having fun in the sun. From the check in to the check out went all smoothly. Everyone who works there makes us feel special, they were all very respectful and helped with anything we needed. Prepare with lots of toonies or bills of $5 to give as tip, everyone appreciates it, there is no bank or place to change, they take only Canadian, no Cuban money. They had our room ready when we got there, very clean and spacious room, the air conditioner in our room was working for the first two days, but after it worked just a little bit, we called the front desk and they immediately send someone to help,us move our things to another room which the air conditioner worked, that was appreciated. The grounds were kept very nice. The beach very beautiful, cleaned every day. There was no shortage of beach chairs and there was always someone to help you get one and they even clean it for you. As everyone knows, there is a shortage of food in Cuba but there is always something to eat, even ice cream some of the days. They give you two small bottles of water in your fridge a day. I took my water bottle and got it filled every morning at the buffet with the wonderful ladies who work there with ice water. There are a lot of pools, we only went to 3 but I think there are five, they were very clean and big. We want to say thank you to More who keeps the pool area clean. We met Mijares and Reyfrank who work the grounds around the pool, such great people and very friendly. We want to thank them for their friendship. We will be back

The hotel is beautiful and the view is incredible. The staff are very kind and helpful. We had so much fun with the entertainment group. Each one of them are very talented and the resort should be very proud to have these fine entertainers as part of their team. Thank you to Maikel Lopez the Entertainment Coordinator you made our vacation one of the best, thank you. From the best coffee at the lobby bar in the morning to exceptional Expresso Martini's at night, the bar staff are efficient and always happy to fill your order. I needed to be part of a Zoom Meeting and the management staff at the reception were able to accommodate me without any problems. Thank you. I know we look forward to returning next year.

Bad hosting. Your hotel is not worth spending money for . Your food is the worst and front desk is not helpful . Your drinks are all low graded. Only thing is that the beach was not bad . I will not recommend anyone to go there

Your hotel advertises at 4/1/2 star ⭐️.it’s not even a 3star . Your food was very poor . Only thing I can say about this hotel is that the beach was awesome and everything else was not good . Will not recommend anyone

The resort is quiet and in an out of the way locale. The main pool area was nice with a swim up bar. The other pools were quaint and quiet. The grounds were lovely and everything was well situated. Beach was beautiful although very windy. The entertainment was fine and did their best. The food was good for Cuba. But white wine was only served in the a la cartes. The rooms were nice and comfortable and the staff did a great job each day.

The hotel was updated and clean enough. The grounds are spread out and it can be a hike to the pool or beach or snack bar depending where you are placed. Very little shade if it’s windy because they can’t use umbrellas. Had to get up at 5:30 am to get shade chairs. The staff was good once you showed them some money. Customer service called guests liars when staff messed up rather than apologize. I’ve been to Cuba several times and this place did not feel like Cuba. The food was the most recycled food I have seen yet. The pool staff and gardeners are the absolute best.

April 9th - 16th. 2025 - Not what was expected. (Reviews praised this resort as the second best on the island) Yes, the beach is beautiful but the property gets a failing grade as it is too spread out and needs some updating. Staff were pleasant but not attentive. The room was nice but smelt 'musty'. Toilet only had water to flush during the day and wouldn't flush in the evenings. Public rest rooms seemed to be on revolving shut down and there were no washrooms within 250 meters of the beach. Food was sub-par. Only three ala carte restaurants per week so the remainder of dining was from the buffet. Food was well presented but almost always cold. Survived by eating from the pasta bar and getting fish cooked at the grill. No activities during the day (organized bocce ball at the beach most mornings) Blame the guests I guess for not participating when staff asked guests to play volleyball (both beach and pool) Poor entertainment and once again not supported by guests attending.

We stayed at Valentin Cayo Cruz for 5 days, and that was long enough. My biggest complaint is the extremely slow service and inattentive staff. For instance, when sitting down at the buffet for breakfast, there were times we weren't even served water or coffee (it was horrible anyway.) We had to go to the lobby for coffee after breakfast each day, and one of the five days they couldn't even serve it because they had absolutely no running water (even the toilets wouldn't flush.) We experienced another day with no running water in our room, therefore we could not even shower. The room was not very clean upon arrival, and there was black mold growing in the shower area. The worst part was that the maids never gave us new towels and we even once left them on the wet shower floor, only to come back later and find the still wet towels folded neatly for us to reuse for a fourth day. We had to go to the front desk and complain before we recieved new ones for our fifth and final day there. Next, if you're coming to Cuba and smoke cigarettes or want cigars, you will not find them here! We listened to a multitude of people in search of these that were very upset that they couldn't find these items. Food wise, it wasn't actually all that bad compared to other Cuban experiences we've had. We had omelets everyday for breakfast and there was a decent variety of food for lunch and dinner. The entertainment was definitely lacking as well. The positives I have to share about this resort are that the beach is absolutely stunning and the 3-tiered infinity pools overlooking the ocean were spectacular. If you're looking for a cheaper getaway, this is still a better resort in Cuba than most. Never come to Cuba with high expectations, and you'll be okay.

This was my first time in this part of Cuba and it was amazing! The resort is well appointed and has many excellent staff members. We were impressed with the delicious and abundant food and the kitchen staff were creative and generous with the more limited ingredients. Excellent value for the money!

The campus was excellent: multiple horizon pools. The flora were amazing: variety +++ and very well manicured. The food varied from adequate to good. Nothing exceptional. Supper entertainment, especially the saxaphonist was welcome. The room was spacious and clean; oceanview was marvelous. Staff didn't appear to be particularly happy or co-operative most of the time except for the gardeners and the room waitress. Language barriers ++. Never sure that they were understanding what was requested but, nevertheless, ended up being forthcoming in most instances. Beach was barely runable due to high waves and crowds from adjoining resorts. Nevertheless, the surrounding roads were accessible and essentially traffic-free.

Didn’t like the smoking in the lobby and not enough evening shows. The resort was beautiful and the staff was great. The rooms were nice and cleaning staff was lovely. Front desk and bar staff were great . Food was what I expected for Cuba.

This was my third time visiting the Valentin Cayo Cruz. I go back because the resort is located in such a beautiful area. The beach is remarkable with crystal turquoise waters and white sand. The staff work diligently to keep it clean. We walked 3.5 km down the beach. The pool area is also a lovely spot with three separate pools depending on what you want to do. There's a sports pool with soccer and volleyball, a lounge pool and a swim up bar. There are other quieter pools but I like to be by the activity (which is not overwhelming). The food was really stepped up this year and we see the work they are doing to make best with the little they have. There was variety and quality to the food. The grounds are beautiful and clean and the staff are working all the time to keep it that way. I can't say enough about the wonderful staff. From the cleaners, to the entertainment staff, to the desk staff, to the waiters/waitresses, to the general manager (who took the time to stop and talk to us). We felt like VIPs. I feel safe at this resort. I will be back in 2026!

There was only 140 or so guests most rooms were empty. Very quiet, food the worse I have experienced and travel 3 times a year to Cuba.The al carts were horrible. Beach amazing beds comfortable and housekeeping came each day. Entertainment not so good.

Our first trip together, for our anniversary no less, was top notch, start to finish! Couldn't be more thankful to the Valentin CAYO Cruz locals, staff, bartenders, housekeepers, ZEUS crew, cooks, management, bus drivers, tour guides etc. They were attentive, genuine, respectful, friendly, humorous, hardworking, and endearing.

I went to Valentin cayo cruz with my fiancee and our two friends and we had an absolutely amazing time, the staff were all fantastic and went above and beyond! They even took my friend and I out fishing while the girls had a day at the beach which was beautiful by the way. The pools and pool bar were all great no issues at all. Everyone told me going to Cuba the food would be terrible and it wasn’t bad at all, actually I’ve had worse food out of local restaurants in the Toronto area, some of the food was actually really good. We did 3 of the a la carte dinners and they weren’t bad but honestly the buffet is the way to go for the most part. The snack bar had better fries than we get back home in Canada and the ham and cheese sandwiches were unreal. We plan to make it a yearly trip for the 4 of us if not more frequent. The staff made us feel right at home and we have nothing but positive things to say from bartenders to waiters to even maintenance staff I would highly recommend Valentin cayo Cruz for anybody looking for a nice getaway and a relaxing vacation!

As usal in Cuba the service is excellent. The rooms are spacious and always clean. The grounds are well maintained. The beach is beautiful. My only critism is that there should be washrooms closer to the beach.

Second time back at this resort. Food was very good. Room was amazing and clean and the beach was to die for. Will be returning again next year. Staff is very friendly and accommodating. I got a free bottle of rum for returning.

This was my first Cuban trip to anywhere but Varadero (which I also loved). The bus trip from the Cayo Coco airport is an hour, which is not bad. It was the massive inifinity pool that sold me in the advert for the Valentin hotel itself. That pool and the ocean in the background charmed me every day several times a day. Several of the staff at the resort really stood out with their customer service and ready smile - Bruglio (spelled wrong but he'll know who I mean) and Yulia (name is wrong but she'll know who I mean) were fantastic on the lobby bar. The beach is a combination of coral rock and white sand the texture of flour, probably effected by persistent strong winds that come in from the ocean and can make the temperature feel much cooler than it is. The coral rock is home to several species, including a large crab we found and (probably hundreds in total) several iguanas. Valentin Cayo Cruz is the closest resort to the coral rock where these creatures live, and people walked from miles up the beach every morning hoping to catch a glimpse, so it was a treat to have it right at our disposal. The open lobby is massive and beautiful with glossy white tile floors and tons of seating. Dining was what it normally is in Cuba - tomatoes, cucumbers, cabbage, lots of rice and beans, cooked mixed vegetables with a tangy sauce (quite good), sweet potato (green - again very good), "pumpkin" (squash - also great, for those of us who appreciate fresh vegetables), fresh fish, mussels, shrimp on the griddle (or everything omelets cooked to order at breakfast), and lots of roasted chicken legs and pork. Not a ton of deep fried stuff, which I also appreciated for a vacation, but some people...you know. :) Rooms were neat and tidy and had recently been renovated in a modern style. We had a ground floor room which gave us our own walk out patio looking onto a big field full of tropical plants that separates the hotel from the ocean - like a lovely private back yard. Overall, I was completely charmed by this resort and will definitely go back.

This review is for those who are willing to educate themselves on Cuba and their history before coming with expectations! Firstly the Cuban people are sincere and amazing regardless of their circumstances. We came to this resort by accident and loved it. The beach is breathtaking and the water is so pure like the hearts of many Cuban people! We were grateful for what was provided, nothing is perfect but for the resources they have and the location, everything was good and you have all you need. Shortages here and there but you can’t blame them, this is not a luxury vacation so it’s confusing to hear people complain about not having food options and eating like a king. For elderly people, there are a number of stairs and the lighting isnt the best at night around pools when going up and down so be careful. As for the service and people, very genuine, they truly do the best they can with what they have !!! Come here for the beautiful water and people. And remember, you are living in luxury to a local!!! Tip in Canadian bills as coins and American dollar not accepted/difficult at their local banks. In our opinion, tip those you see who aren’t generally servicing the tourist but are working behind the scenes or gardening as they don’t have as much of an opportunity to make a bit extra for their families! Bug spray at night and sunscreen in the daytime. Sometimes windy sometimes hot oh well enjoy both. Thanks Valentin for a great stay!

The grounds were nice. The staff went out of there way to help. The food shortage is a problem but always found something, no eggs bread run out of pop. Cleaning staff was ok only problem towels were hardly changed always hot water. Beautiful views throughout the resort. There is a lot of stairs so may cause problems if motility issues.

Total trip time from airport to resort is 90 minutes, this included an additional drop off . We were greeted with a smile and a song from animation team, followed by a quick and friendly check-in. Rooms were ready immediately as we did arrive earlier than expected. Spacious clean and upgraded rooms, huge walk-in shower, plenty of hot water. Large balcony with view of ocean. Large , clean and quiet resort. Beach is endless white sand groomed daily. Plenty of beach chairs but limited shade area, you need to get up early to reserve. Good at buffet very poor every day. Actually embarrassingly poor. Hotel should have been closed just because of lack of food. Special acknowledgment to Jose Ley. A young man with huge potential in hospitality.

The resort was beautiful. Staff went over and above to help you if they could. There were shortages on resort, but we were expecting that. We read up a lot before the trip. Overall....we (6 adults) had a good time. Had no complaints about resort.

This was our first resort stay, we had a lovely time. The beach and the ocean was something to see. It was definitely worth spending on the Alegance package. The staff was great, and very attentive. Shortages to the region made for some challenges with certain foods and beverages, and I think it was handled very well by the staff. The property is beautiful, the pools are well maintained and readily available. You are a little out of the way, but if you want to relax like we did, this place was a great choice.

I like the layout of the grounds. I enjoy walking so it was perfect. The buildings are spread out and it was very quiet. My room was awesome. All I could hear was the ocean and the birds. It was paradise. The buffet dining room is huge so I had a choice of privacy. Very comfortable resort . The staff was great. I felt safe and enjoyed myself very much. The beach is exactly how I had seen it in pictures. Absolutely breathtaking!

Not too busy, and has everything necessary for a great warm winter holiday. Staff were very helpful and kind. A special shout out to Deimis, our concierge. She went above and beyond our expectations! What an amazing lady!

The resort was very beautiful. The staff went out of their way to help you. The layout of the resort was good. A little bit of walking, but not too much. The week was so windy. so it made it hard to enjoy the beach.

I’ll start with: I understand that a lot of folks say you travel to Cuba for the beaches and the people. Those two did not disappoint. The catamaran excursion was also a lot of fun! Lunch at the marina included lobster. This was the third visit to Cuba for myself and the beaches do not disappoint. I was prepared with an entire extra suitcase filled with things to eat and gift however it still was not enough. The coffee maker in the room is nespresso I believe but comes with no pods, so does not function. I wish I had packed a kettle to save myself a walk to their bar for boiling water to prepare the food I brought. The lighting is not great at night time. The buffet lacked basics (bread/butter/eggs/fruit/potato/fries) for most of the duration of my stay. Maybe bad timing? The location had a lot of potential but I suspect lacks management and resources. Often there was no wine, even in the restaurants and several times during my stay they would completely disconnect water to the rooms (shower/taps) so having a shower after a day on the beautiful beach wasn’t an option. Reception didn’t have any information regarding the outages. When I read about water shortages, I assumed drinking water. Which was also the case. The flight was terrible. It was westjet hosting a cheap Swoop plane and a story for another day.. Gift ideas: baby formula - there are shortages for the kiddos. Medicine, feminine products, bandaids, easy instant snacks, spices, (they have salt and pepper) hot sauce/sauce packets from that collection in your fridge and a small kettle!

Nice resort but unfortunately the lack of food with all the shortages makes it not worth the price we paid. It would be nice to get a discount on our next trip that we would be happy to deal with you on our next vacation.

Bad: Dining - always missing something : bread, eggs, wine, soft drinks, water,food is always cold, my daughter had a stomach flu. Water served in the dining room had very terrible taste with lots of chlorine. Service require improvent - servants predend they do not see you too often, very ofyen it's no water in the room, difficult to change beach towel - no towels available. There are hard plastic chairs in the beach, soft only for the VIPs. It's practically no entertainment, in the evenings and specially at the beach. Instead, the people from the entertainment team open the door to buffet, what I personally find very humiliated for them. Beach - not bad close to hotels, as soon as no hotels looks like a garbage site, for sure should be cleaned. Several times was no water in the shower or bath tab. Good: Very good gym, clean and with good temperature inside. Good coffee service. Conclusion: This for sure not 5 stars hotel, 21/2 max. Will not come back.

We had a lovely relaxing time at the Valentin. The rooms were clean and lovely, no issues. There was a mini fridge restocked with water daily. Had new towels every day. Would recommend bringing face cloths and toilet paper, while we didn't run out, came close. Lobby bar and other public washrooms ran out once or twice. We would just go back to the room. We were in building one, was great and central to the pool and lobby areas and not far from the beach. The grounds were also very clean and well taken care of. Beach was beautiful - when the tide is high, it's great for lounging, not so much for walking. Pools are lovely too. We had no issues finding chairs at either the pool or the beach. Wouldn't hurt to get up early if you wanted a particular spot. There was always beach towels to exchange. Would recommend bringing some larger bills to change for locals - either US or CDN - $5,$10,$20 - it was our understanding they cannot exchange the smaller bills or coins at the bank. We were asked daily about exchanging $$. The staff were all lovely and working very hard. The food was to be expected and as we read in prior reviews, there are shortages and should be expected. There were eggs only one day, not a lot of fruit. The cheese sandwiches at the snack bar were delicious. We never went hungry and the A la carts were quite nice. You need to book those in the mornings. There was lots to drinks, the juice is from packages. There were a couple excursion options, a city tour and catamaran tour. We didn't do either, but heard they were nice. This resort is quite remote, would be driving an hour or two to do anything. Overall, we had a great deal and the goal was to lounge and relax and it was exactly that.

This hotel is beautiful and had almost everything we'd hoped for in our last minute getaway. We chose Cuba mainly for sun, warmth and a beautiful beach, and all for a reasonable price and we were not disappointed. We also wanted to fly from Hamilton versus Toronto so picked Valentin Cayo Cruz versus going elsewhere in Cuba. Our room (6201 in Building 6) was perfectly positioned to see the sun rise every morning and to still catch afternoon sun too. The rain shower was hot and never ran out of water. The king sized bed was huge. Building 6 is also a short walk to everything - the lobby, the beach, and one of the three pools. There are three pools. We chose to lounge by the smallest one as it had fountains instead of music. As for the beach it is beautiful and longggg and the water is clear. The sand is soft away from the water but firm near it, great for strolling along. We walked along it several times, twice for long walks that were up to two hours. It was simply beautiful (except sadly for the collection of washed up old plastic garbage from the ocean that we think is mainly there from the hurricane some years ago). The beach and pool staff were attentive to help us set up our chairs and towels. We knew there might be some food shortages so we went with those expectations. And they did occur, including shortages in wine some days (no wine for 4/7 days), no eggs most of the week, and they ran out of champagne and French fries after our first day (well, this resort did but we heard another resort had no shortages so these might be occurring based on individual decisions at each hotel about budgeting or rationing?). But that said, there were still plenty of options and we ate well every meal and enjoyed many different drinks at the lobby and beach bars including rum, vodka, tequila and beer. The hot Brazilian alcoholic coffee drink served in a champagne glass in the lobby bar was delicious. The beer is best on tap at the lobby bar. There was a steady supply of tea throughout the resort. The coffee was sub par so if you love coffee we suggest bringing some Starbuck instant packs. For meals, we found the best options were at the lunch buffet versus breakfast or dinner although all meals had good options. One luncheon was an outside buffet where roast pork was served- yum! And one lunch had a very tasty seafood paella. We did not sign up for any of the specialty restaurants as we didn't want to stick to a reservation time to eat so we can't comment on how they were. The desserts were very good, especially the vanilla ice cream which we had at every lunch and dinner. There were also fresh pastries, jello, fresh pineapple slices, pears, and leche flan and puddings. We're not much to watch the shows at resorts however watched two shows through the week - one musical and one name that singer/group game show with the audience. Both were well done. The resort was clean and staff were polite. There was toilet paper most times in the common washrooms however still carry tissues as a few times it had run out. We'd come back to this resort. Despite the few shortages, we give it an 8/10.

Rooms were nice, not opulent but above standard and comfortable. Shower is so large you could park a small car in it. The food is basic and what one would expect from Cuba but certainly no one was starving! They have 3 themed restaurants but the menus are “almost” identical however the food in these restaurants is fantastic. Entertainment in lobby in evening is the smoothest jazz you will ever hear. The staff must be hand selected from the best of the best - happy - smiling - friendly - helpful. Please do not bring loonies and toonies for tips (they can’t exchange coins). If you want to be a good guest bring some five ten and twenty dollar bills to help them convert their coins to bills they can use. Watch a couple of YouTube videos to see what you should be tipping On thing to be aware of if you are a nonsmoker is smoking is permitted everywhere except eating areas. Also be respectful of other guests and staff by not drinking your weight in alcohol everyday and eating more than you would at home. Also say ola (hello) to everyone regardless of their job, regardless of what they do from cleaning washrooms to gardening to serving drinks everyone is trying to make our vacation memorable and they deserve our respect. Beach was really spectacular but take note the sand is deep so best to walk at water line. Showers are best taken in the evening as water is heated by solar panels so morning water is warm at best there is a tiny market at the hotel next door that is a short walk or the hotel has a little tram that will take you to and from. You can also get an awesome massage there. The best part of this resort was the people, if you go you will know what I mean. Hotel is remote so if you plan any off site tours (only two available) you will be on a bus for hours.

We found the resort was well maintained. Our rooms were spacious and clean. The pools were great. The beach was beautiful, and the workers were good to rake up any seaweed that may have come ashore on the windier days. The food was often the same every day, but you could always find something to eat. We knew to expect this in Cuba, especially with the supply shortages. We were going for the sun and water, not the food . The entertainment was good and staff were very friendly.

Looking for a Peaceful place to spend vacation, Valentin Cayo Cruz is the perfect place! Plenty of Food to choose from, you will survive if you're not picky eater.The ambiance is Superb and unique that you would always wish to come back?and of course, the Big smiles of the staff and are always accommodating to your needs.For improvement, just needing a little few touch ups for toilet seats and cleaning.

Valentin Cayo Cruz is a very, very nice resort, new, very clean, elegant and very well maintained! The personal is nice, polite and ready to help, or advise. There were many gardeners taking care of the plants that are not yet fully grown up, but I expect that they'll look beautiful in a couple of years. The food was tasty and they had a bit of everything... Not a lot of salads and fruits, but they weren't totally missing. There were two things we did not like: 1. A lot of mosquitos in the evening - I did not see them fuming, or if they did it, it wasn't effective... It was almost impossible to stay in the lobby area because of mosquitos.... 2. Coffee was really Bad... Actually, I was wondering if it was coffee, or a bled of a small percentage of coffee beans and some other beans... It had no coffee taste, or aroma and it was just vaguely smelling like coffee... That was disappointing for me, because I'm a coffee lover and I wasn't able to take more than 2, or 3 sips of that 'coffee'. Anyway, the resort is really beautiful and we enjoyed our stay! I'll go again anytime (however, I'll bring my own coffee and AeroPress...)

The hotel and staff were wonderful. Top notch! I was pleasantly surprised! Everything was as expected and more. I had a great time. The facilities and beach were amazing. The hotel and staff really delivered. I will return and I definitely recommend!!

We flew with sunwing. The flight to Cuba and the landing there is terrible to the point we were not sure that the plane was in one piece when we landed. Terrible captain The trip by bus to the hotel was good. The stay was great. Fantastic pools, nice beach and an amazing bedroom. The bedroom had a very large bed and even an Nespresso style coffee machine. Great bathroom. The food was more than decent, specially for cuba. The hotel grounds are fantastic and to our surprise all staff speaks more then reasonable English Altogether a great trip

The hotel was great, clean, well taken care of and lovely staff! The fresh food at the buffets was our favourite! We did the Italian and International a la cartes and they were good, Italian probably the favourite and most popular from talking with others too. We didn’t watch any of the nightly entertainment as the bugs were crazy but any entertainment that we did see, saxophone and dancers during supper was great! The beach was beautiful, yes there are days with seaweed…would never hold that against the resort on “bad” days. The water was so warm! The beach staff were amazing. They run to you to find you a chair with shade/or not. We went out on the catamaran and that was awesome to see the resort from a different view! The hotel was at 10% capacity so it was very quiet, I did not mind that whatsoever. Cayo Cruz is quite secluded but again, not a bad thing! Overall we had a great week and would return to the Valentin again!

Overall, we will give them a 8 out of 10. Weather caused some seaweed on beach but was cleaned up and the beach was great. The only pool we used was the large one with the swim up bar. Using Canadian money including loonies and twoonies was surprisingly great. The help just ask that you change their Canadian coin for bills and this made for easier tipping including the swim up bar with Canadian coins. The Cuban food is what it is. You will not starve but some of the restaurants outside of the buffet needed to be looked at. The Italian was great but the Seafood had 18 people leave disappointed with what they call the lobster and crab dish only to find us all at the buffet. We also went off sight to the Japanese restaurant for an additional $25.00 American and was also disappointed in their presentation and the cooking of their fish. The servers were great, the entertainment was good 4 of the 5 nights we were there. They need to have better control over their mosquito fogger as it entered the restaurants three times while we were eating and it stinks. Jesus was very hospitable and he ran the entertainment part of our stay. Other than the number of mosquitoes in April, we would recommend going back to Cuba and stay here. The elevator was broke down the whole week so watching the people with canes struggle getting up and down the stairs was hard to watch.

Wonderful. Entertainment, food, service. I recommend this hotel! Clean & welcoming. Good card games. Great friends. We would return. Thanks. A few days not enough wine. But understandable. The chefs were good. Italian restaurant recommended.

Been to Cuba 7x without issues until we came here. Negatives first...Started off with a late arrival. Our room was infested with ants (ground floor). My husband had his shoes stolen off our terrace after leaving them there for 15min. No coffee makers in the room but hey had a coffee station set up 😕. Even if you put the sign on the door so they don't come in and clean, they go in anyways.. 😮‍💨 My sunscreen went missing and one of our coffee creams we brought from home. Ran out of alot of booze, buffet was the same thing every day, it was good and we never starved. We realized that the entire country is having suply issues and it wasnt their fault. wifi was free but you had To constantly go to the front desk to reactivate it every 5hrs. They also only provided 1 room key. Positives... grounds were well kept and rooms were clean, staff was very friendly and always smiling. Infinity pools were beautiful and clean. Always had plenty of loungers and bartenders were amazing. Shows at the theater every night. It wasn't our worst visit to Cuba but it wasn't our best. Will not return until supply issues have been resolved.

The resort was well kept and bugs were to a minimum. The resort staff are all very happy and kind people. The food was awesome as well. The resort was 1/3 full so that helped with waiting times for food and drinks. Room was great and with no issues. No beer expcept for the first day in the bar fridge, but at an all inclusive you can find a drink anywhere. The beach side was windy a few days but the resort cannot help that. Seaweed was cleaned daily. Animation crew were all awesome *shout out to Enrique* to keep the visitors up and energized. I would go back again in a heartbeat.

The resort was beautiful, grounds, restaurants, pools and decor. The staff were amazing they were very pleasant and always willing to help with any issues. And that's where the good review ends. This resort has been closed since 2020. It opened November 7th we arrived November 8th. We were shocked. If we had known this and we should have been informed we would never have booked. This resort has over 500 rooms which equals to over 1000 guests. There were only 60 people there. Because of the small # very little was available. Closed restaurants, very little entertainment and a huge lack of food. I have been to cuba before and new not to expect the food to be very good, but this was horrible. We were so hungry and couldn't even get any snacks, nothing! The beach was not very nice. Couldn't go there until the afternoon because the workers had to rake seaweed away. Then we got eaten alive by sand fleas. I am not a picky traveler but will never go back to this resort. I hope it improves because as I said it is a beautiful resort.

All in all an OK resort. 90% of the guests are from Quebec and 90% of them smoke. Demographics are skewed toward the older crowd. But there were some people in their 30's and they didn't seem out of place. Got on a few extra pounds? Come here and you will think you are skinny. This was out third trip to Cuba and this resort paled in comparison to the previous one. I would have returned there but some reviewers had said the previous resort had gone downhill and this resort was pretty new so I figured they would be trying their best to impress us. Our previous trip to Cuba was 5 or 6 years ago and we went to Brisas Guardalavaca. Next time, I think I will return there. Advice: don't tip with money. It doesn't matter if they have lots of money if they can't buy anything. Instead give toothbrushes and Tylenol and shaving cream and make-up. Lots of everyday things that we take for granted that they find hard to come by. People like Pros and Cons reports top here goes: Cons This place is remote. A one hour drive takes you from the airport past absolutely nothing else! Now I wonder where the water out of the tap comes from. There is nothing posted to tell you want is going on. It was the fifth day before I found out there was a gym! The dancers and band put on a nice nightly show but it is poorly attended (I don't know what the other guests are doing). I would not be surprised if many of the guests simply did not know what was going on. And there is not that much going on. At other resorts the front line staff were fluent in English. (always nice to ask how their day is going). But here, the wait staff could understand what wanted when you asked for coffee but not much else. There were some bartenders who were not too bad, and, of course, the front desk staff. Tipping. They just don't seem to care. I know the tipping is pooled, but jeez, be a little grateful! The amount I tipped dropped as the week progressed. Flies everywhere! Common toilets lacking seats or have broken seats. Really! on a resort open for a few months. No sunscreen! No where can you find sunscreen. This seems to be a problem with Cuba, not the resort. The excursions are expensive! All about 80 pesos (about Cdn$120). For what? A trip to see the local city. I don't care it it is quaint. I ain't paying $240 to take a bus to see it. The buffet is monotonous - the only variety is in what is missing from day to day. The steak at the grill looks great when it is sitting uncooked. Cooked, it is inedible. Tough as shoe leather. Pros The place is new and the rooms are large and comfortable. The bed is great. The beach is long and wonderfully sandy. On the first day we arrived, the water was like glass. It was beautiful, but boring to swim in. By the end of the week the waves made for a fun swim. Deserts! OMG the cakes are delicious and the ice cream is luscious. While the buffet was repetitive, the chicken, pork and lamb was pretty good. One morning we had croissants straight out of the oven. I know croissants take a lot of work, so hats off them. The beach restaurant served the same food as the main buffet but it seemed more tasty. One lunch was a pig roast with paella and it was delicious. The fashion show was good and the models attractive. I stand 5'10" and these girls could rest their jaws on my head! Despite what other reviewers have said I found the grounds and common areas very clean. (But those flies!) I had the farfalle pasta at the Italian restaurant. I've eaten lots of pasta in my day, but this was the best I have ever had. Of course it is all in the flavor of the sauce.

This was my first trip to Cuba and I was very comfortable and felt completely safe . The resort was very clean, new and nice decor and no bugs. They do fog twice a day. Rooms were clean and the bed and pillow comfortable. Bathroom facilities excellent. The beach and water was beautiful with many loungers available along with a couple paddle boats. The pools were awesome. The food was not great but the atmosphere was and you could find enough to eat. The 2 excursions I went on were super informative and fun ! The evening entertainment was available but not a late evening. The majority of travellers were French Canadian

Since it is new, everything works, rooms are very clean, grounds are maintained very well, pools are great and so is the beach. This deserves the rating of 4*. What is not at that level is food. That would be 3* max. but that is so typical for Cuba. You will always find something good to eat, you just have to be creative. If food is the number one priority on your vacation, don't come to Cuba. But if you like a beautiful beach with fine white sand where you can walk for miles, great clean pools (not heated) and larger new rooms with nice bathroom area, this is the place.

Very good layout of the buildings and the 5 * swimming pools were a bonus. The room and the housekeeping service was excellent very polite staff. The grounds were maintained and clean. The view from the room was excellent. This is our fifth time to Cuba and I would rate the food as 1 out 5 reason the shortage of food and the snack bar ran out of beer in the afternoon. The main problem was the alcartes offered and hard to believe the food was better at the buffet and to boot the service was very slow as we noticed other people walk out because they were tried of waiting for the food up to 45 * minutes. The resort looked like it was only at 30% capacity and to make a reservation for the alcarte stood in line for over 40 * minutes to find out they only had 1 * style of alcarte to book. The night time entertainment was about 1 * hour long but it seemed each night it was same theme a little singing and mainly dancing. After many visits with the resort manager will explained our concerns about the service and the resort itself so she would have feed back to help correct the problems mainly food and drinks. Hopefully as time goes some of the issues we had will get resolved. Right now I would not recommend this resort for someone going on their first time all inclusive resort as it would be a disappointment.

I can’t say enough about how much I love this place. The staff is so friendly - special shout outs to Manuel on the beach - what a lovely young man and the staff at the lobby bar.New Year’s Eve celebration was incredible - lobster, big new year’grab bags to help ring in 2020, disco, live entertainment. Food is above Cuban standards for taste although lacks variety day to day. The a la cartes are nice. Architecture is beautifully stylish. The beach is perfect - warm water, very few sand fleas, great beach bar and make sure you do the 12km walk to the point - good workout and beautiful! If you’re single and want a divine relaxing time - this is the place. Thank you Valentin Cayo Cruz for helping me start 2020 in such a wonderful way!

Never ever ever send anybody to this resort. This was the worst vacation I have ever had. Food was not even edible. Service was non existent- no body cares. Rooms were damp. They sprayed diesel bug spray every night throughout the resort. Air conditioning made me very sick. They rationed towels and water. Restaurants were always late opening. Only one was open. No hot water in my room.

The Hotel Pools Rooms Beach and grounds are first class, the staff were very nice but not trained enough, service was very slow and the entertainment was terrible. Management have a lot of work to do to get things up to standard. The a la carte restaurants are a joke. The location of the resort is 1 hour away from the Airport on a straight road with swamps on both sides (very boring)

The resource is few weeks new and room is very clean. Services are great and staff are very friendly. Foods are good. The beach is very clean and the swimming pools are also very well maintenance. Many bars that provide drinks and foods 24 hours/day. Settle service is available all day in the resource which will help disable people and new comer