The hotel was well maintained given its age, spacious and clean and likewise with the guest rooms. The property is large and the buildings are spread out so there was quite a bit of walking for us. Staff were friendly and helpful. Disappointed could not find a coconut drink everyday and was not aware that it was available only on the weekend. The food was average except for the breakfast where there was quite a variety offered. Night shows were ok but not advertised ahead of time. I liked the fact that the hotel was close to the airport although took an hour to get to the airport on the departure day due to numerous pickups and traffic. Overall a good experience and vacation.

This hotel caters to the circle members better than the other people even the ones paying for the reserve section which is costly. The hotel does not really know what gluten free means. Do not go if Gluten sensitive. One chief at the same restaurant will prepare a gluten free pasta while at the same restaurant on another night and another chief the guest is told that it is not possible to prepare the gluten free pasta. Guest was celebrating birthday (visited April 13-22/26) and got a chocolate bar with a Christmas tree decoration on it! Christmas was 4 months before arrival! Bars - some would give the reserve guests premium alcohol while other bars would not. No consistency. Beach beds - a large amount are old and are sinking in the middle. Beach is beautiful as well as clear sandy bottom. Most staff are happy and gracious to be there. For the same price point as the reserve at Paradisus Palma Real a person could go to the W Punta Cana or the Excellence properties and get better gourmet style food and better gluten free options.

From the private transfer to the time we arrived wow. From check In to check out amazing. Check In was easy as it was not busy when we arrived Yahoo lol. Bags went on the golf cart and away we went to our room. The concierge took us to the room and the bags followed shortly after. The room was amazing clean and didn’t smell mouldy at all. Next morning was a walk around to get familiar with the resort the it was smooth sailing from there. Beach was beautiful drinks were amazing great selection. As for the food well I must say it was top notch. We ate at the buffet and the alacarts once we figured out the reservation tablet it was easy. The service was amazing and the staff amazing at the buffet jimbert well he made our mornings wonderful always watching everyone around and on top of his game. Adult pool bar Ari’s well she made our week as well always happy and friendly there is no other words to explain it. Thank you trip central for another amazing trip.

I have been to many all-inclusive resorts over the years but this was my best experience by far. The resort is new, modern and beautiful. There are a lot of pools and a lot of variety of things to do, whether you're looking to party or just relax. The beach is amazing, lots of loungers with excellent thatch shades if you want to stay out of the sun. The beach also had a fantastic dedicated margarita bar. The food was excellent both at the buffet and the booked restaurants. There are a lot of omelet stations for breakfast which is nice. We liked the Kanna outdoor restaurant for lunch as well. None of our party got the dreaded TD. We took a golf cart to the Casino, it is located at the adjacent sister resort, and we had a fabulous time there. The night-time entertainment was great in the main lobby area, as was the late night sports bar. Overall an excellent vacation and would highly recommend this resort!

The hotel is modern & updated, beautiful appointed rooms & landscaping is well kept with lots of greenery. Great restaurants! Lots of daily activities, plenty of beach & pool loungers with lots of shade. One gift shop.

The hotel is modern & updated, beautiful appointed rooms & landscaping is well kept with lots of greenery. Great restaurants! Lots of daily activities, plenty of beach & pool loungers with lots of shade. One gift shop.

Can’t say enough about this beautiful resort. We stayed in the reserve section adults only and were amazed by the rooms and the care given to being looked after. The an la cartes were great and especially liked that we had our own restaurant in the reserve section.Our concierge Wolfgang was Amazing and looked after us to the max. Would definitely stay there again.

The hotel manager Juan was superb. Very attentive and engaged. The concierge staff Jamie was also top notch. We could not have asked for a better stay thanks to both of them in particular. Very clean and upscale resort with delicious food and gorgeous beach!

This was definitely the best spot I've visited in the Dominican Republic after going there about six times. The food was awesome, but the nighttime buffet got moved to a smaller beachside restaurant, and the food was cold with limited options. The hotel staff were super friendly.

Very nice resort very clean. The food was excellent. The service was good overall was very good. We enjoyed yourself. We will be back. I would recommend to my friend to go visit this resort it was a very good experience À la carts were very good we enjoyed every single one of them

We thought the staff kept the grounds very clean and garbage picked up often. The staff worked very hard to provide great service in the dining areas. We had wonderful meals at all the A la carts. We had kids with us so we did not enter any adults only ones. The night entertainment was a very nice selection for all guests.

My husband and I had a wonderful vacation. It was made so by the wonderful staff and in particular by Fransisco. He made all the difference and quite frankly made our stay absolutely wonderful. Our favorite meal was at the Dominican Republican restaurant and our waitress was fantastic! This was our second time there and will return!

Between a 3 star to 4 star. Jumped on a Black Friday deal. Check-in was verrrry long when we arrived at 10:30pm as there was a single guy working and a family of 10 was trying to check in under special negotiated pricing. An hour later of waiting patiently, we checked in within minutes. Oceanview room in Building 8 is spectacular and clean. Great view from the balcony. No noise, no loud music and no little kids. The Reserve has two very nice adult pools, bar, and beach front with plenty of palapas. Compared to Iberostar Grand, the Reserve is newer, cleaner and better. But the Grand is better for food and golf (note though that this is pre-COVID comparison and have not returned to the Grand since 2020....the Grand value and food were in decline as well which is why we have not returned there). Sante for breakfast and lunch are good. However, all dinners are by reservation only except for the one buffet, Lunch Box. Flora/Dominican was excellent. Mexican was gross and terrible where some dishes used the liquid orange cheese like in sports stadiums. Italian is bearable. Sante is good but not great as food and soups came lukewarm. Steakhouse was okay for my sirloin but my wife's veal was tough more like a flank steak (I realise that one does not go to the DR for steak). Not sure what the Grand Cana is like but the Reserve is supposedly the Paradisus top level. Beach is what we go to the PC for and is beautiful white sand and the resort folks serve you well. Unfortunately the ocean is horribly littered with plastic and there are many boats, yachts, (very loud motors and loud & bad Caribbean music). etc….perhaps the source of all that plastic as it is not as prevalent at other hotel beach fronts in PC? I would NOT recommend the Cocotal Golf (sure I am playing golf in January). It is pricey even at the discounted $127 USD if you are staying at the resort ($220 regular if you don’t and trust me, you shouldn’t as there are other nicer courses). Everything is extra charges - practice balls are all cracked, etc. I’ve golfed all over and do realize one will pay more to play at a resort. But this course is a joke. Distance markers (red, white, blue) are inconsistent, dog crap, cyclists and non-golfer walkers (signs all over prohibiting dogs and walkers but I guess the condo and home have more power) are on the course, putting greens are scruffy and inconsistent, carts are older and more worn out than at a local public city-run $25 golf course, sand (no rakes cuz more like cement bunkers) is rarity in the bunkers, but luckily good weather, water, fertilizer and very liberal use of herbicide (spraying something while golfers playing) allows the fairways to be acceptable. Melia seems to be building new condos on the course and will have spend big $$$$$$ to improve the course. Maybe that’s why resort tourists are getting gouged for golf. At check-out, the concierge asked my opinion and quickly filled in the blanks on the food, so it must be a common complaint. I might return to give the Reserve another chance as beginning January is still the “quiet” time but likely not. Will try another resort.

Close to the Punta Cana airport, 25 minutes, amazing location on Bavaro beach with white sand but seaweed can be cleaned up earlier in the morning. Rooms and venues are stunning and very eco friendly but they need to work on their options for people with allergies. Being Celiac, we been to many locations that really go over and above with Gluten Free options and labelling of options on their menus and buffets. They had only one option for Gluten Free bread which was a large sub size bun, and the few items that showed Allergens at the buffet did not match the items below? They do ask if you have any allegies at the restaurants and mark it off on a small little piece of paper but when you sit down to order the staff would see the small paper and many times completely disregarded until I would push it in front of them, and felt that the staff did not take it seriously, which it is. Don't get me wrong, the food was amazing, but I had to stick to items with no sauces and more on the plain side just to be safe. I asked frequently, but only had a few limited GF dessert options. Mainly fresh fruit, which was amazing though. We paid for Adults only Reserve Swim up and two times we came back from golfing to find people in our reserved chairs. It wasn't their fault as there are no signs to indicate "reserved". Definitely a 5* high end resort but little changes can make it even better!!!

It is a beautiful resort with an amazing beach and ocean to swim in. The hotel and rooms are beautiful. Unfortunately we had the disappointment of not receiving the ocean front room we had booked in the adult reserve section of the hotel. They did not have a room for us and we were assigned a suite in the family section far away from friends we travelled with. The manager promised to upgrade our experience with perks but we never heard from him. We are to receive a refund for the room difference but it certainly negatively impacted our experience at the resort. We also had no contact with the concierge appointed to us because we were in the family side. We were very disappointed. Our friends in the Reserve section had unlimited alcohol, charcuterie boards etc. We had none of this though we had paid for it. We felt secluded from our friends. It was not the vacation we thought we had booked!

The resort itself was very nice. It was well maintained and clean. The room was very comfortable. There were lots of seats around the pool and beach. The only problem was dinner. Booking for dinner started a 9 AM and you could only book 2 days in advance. However, at 9 AM you were always told the only time available was 9 PM. The food itself was ok. We had expect better quality.

Large beautiful rooms Great beach. Staff was amazing. Some of the friendliest we have had in our 30 years of going to the DR Only negative was the food Booking a restaurant had to be done in person. Since we were not Circle Members or Reserve Guests we had trouble getting spots and mostly ended up at the buffet. Buffet food was average at best

This was my first time going all inclusive and I was travelling solo. As a solo traveller what stood out were the events on offer, there was a busy calendar of activities ranging from craft workshops to yoga to rum tastings. These were a good opportunity to mingle with other guests and were always led by enthusiastic staff. The evening entertainment was a standout and featured talented musicians, dancers and singers. I would often simply take a performance in without needing to speak to anyone. The facilities are very good. My room was spotless and had everything I expect from an excellent hotel room: a good shower, lots of amenities like a snack bar and coffee, an iron, a flat screen TV and good air conditioning. It was the in adult only portion of the hotel which I highly recommend because the pool here is exclusive to adults, has a bar inside it, and was honestly so nice that I barely ever went to the beach. The grounds are easily walkable, which I was told was a contrast to other resorts like Melia Gardens where you have to get shuttled everywhere on golf carts. The service was up and down, some experiences were wonderful and others were just fine. Basic Spanish is appreciated and tipping is required for better service, this cost me ~$100 CAD over the course of my 7 day stay but meant that I always had a good experience with the bar/restaurants/cleaning staff. If you don't want to tip that's fine but the resort will be full of Americans that are, so service will just be slower. The food was also variable, the buffet was consistently fine and food was hot/plentiful but quite basic. I tried all of the restaurants on the grounds and unsurprisingly the Mexican (Blue Agave) and Caribbean (Flora) were the best. The steakhouse (Mina) and the Italian (Mascalzone) were both mediocre. I didn't get to try Sante as it is for the premium guests only (~$120 CAD per day). Overall the value here is pretty good, I paid to feel safe and not have to think for 7 days and I got that experience. If you want to do anything beyond relaxing by the pool and some light partying then this is not the place for you. Bavaro is a walled off tourist enclave with no readily accessible local culture, and from what I was told it is easy to get taken advantage of when going on trips off site.

WE are a well travelled coupled who have been to the DR many times and are well travelled through out the world. We stayed at Palma Real for two weeks with our family. Eight adults and three children. The grounds, common areas, beach, pools, rooms, location are all excellent. You could not want for anything better. I would say well above a 5-star resort. However cold buffet food, bribery vs tipping and poor service are what takes this to a very frustrating experience and makes it very hard to recommend to anyone. Food and meals are a very big part of an all-inclusive resort for most people. This resort did not live up to expectations. The buffet is a real issue, everything looks great and there are unbelievable choices but.....unless you get food from the grill which is cooked in front of you all the other food is cold or luke warm. At breakfast cold bacon, sausages, potatoes etc. We did not eat lunch. At dinner all vegetables were cold. Some of the buffet staff are pleasant but others look and act like they hate their job. Specialty restaurants were great if you could get a reservation. Excellent food and service. They were always booked per the reservation clerks. In the two weeks we were there we only could get one reservation through our concierge and that cost $50 up front. Interestingly enough the restaurants were never full and after a few days we discovered with a little or big bribe to the maître d’ , she was always able to get you in almost immediately. Rooms are beautiful but the service is terrible. Sometimes the room would be made up....sometimes not. Sometimes you got the mini bar and water refilled and sometimes not. The same with in room snacks (aero cookies and DR chocolate bars), towels etc. They most common excuse was you had the do not disturb sign on your door knob all day. The other issue with this resort is that there are many levels of accommodation and memberships ranging from basic through Nikte, to Circle to Black Lounge to Privileged and on and on. Most areas are accessible to most guests but there are many areas and restaurants that are only available to the higher-level guests. It makes for a real class distinction. It also makes it very confusing as to where you are permitted to go. Especially in beach areas, lounge areas, pools and restaurants. Our accommodation was next to a Circle only area with a restaurant and bar that had a 100-seat capacity. In the two weeks, we only counted 3 or 4 people using the facility on a few days. Other than that, it was empty with a daily staff of eight just standing there all day. While we in the buffet…….Trying to get a cup of coffee from a server at breakfast was the biggest challenge of the day. My ultimate point is the difference between bribing and tipping. I have no problem in tipping well for good service, but it grinds me the wrong way to have to tip (bribe) before you even get the service. This is a resort that believes in and condones Bribery for its concierge services and access to its specialty restaurants.

Ok so overall we had a great trip but there where some issues The good Beautiful resort Great breakfast service (if you found the right area) endtito was fantastic Beach service was great thanks Raoul!! Adult only pool was great Buffet was mostly the same but good A carte (if you can get in). Great The bad Most staff didn’t speak any English Had to drag info out of staff on check in (is the room ready? When to come back?) Most staff didn’t seem very happy the first few days Room wasn’t made one day The ugly Impossible to get a a la cart restaurant, and they were at maybe 50% capacity Had to us 30 min every day to try and get them. Only mangers to get to 4 Every time you try to get a reso there is none available or after 9pm Concierge was useless (3 of our group had them and they all failed) Too many levels (circle club, reserve, nikite reg). Concierge booked our group with a kid at adults only restaurant Kids in gym Kids in adult only section Overall will never return unless they fix the a carte mess

This was a last minute trip for my wife and I and the price was great. We were in a garden view room but all of the rooms have some kind of view of the ocean and not many - if any - were on the beach facing the ocean so we felt good about that. It is a very large resort, but it was not that busy during our stay. The positive in that is that there were no large crowds, and it was easy to find a beach chair and a pool chair at any time of the day. The negative is that some of the restaurants were closed so we had only one option for breakfast and lunch... The buffets are really hit and miss; one day the food was just horrible. The lobby bar is fantastic and so is the Teppanyaki restaurant. The Mexican restaurant was not good at all but the Caribbean and steak restaurants were okay. There is no disco and the entertainment was not great. Communication on what was open, closed, and happening on the resort is very poor so it is a figure it out on your own type of place. The staff were lovely, welcoming, and accommodating. The beginning of November offered warm water and beautiful weather but there was a lot of seaweed washed up on the beach. They tried to keep it clean but it only took minutes for more to wash up. Not that big of a deal but it does shrink the beach a little cause very murky water. It was a very relaxing holiday all in all.

The grounds are well landscaped. Pools are large and clean. Beautiful architecture. Restaurants were good. Beach needed to have seaweed removal. I would have preferred to have staff serve snacks to us on the beach when we are on lounge chairs. Not enough beach staff.

My adult daughter and I had a really nice time. The room was perfect with a nice sitting area and lots of room. We split our time between the beautiful beach and the pool. The hotel made the Covid testing easy and stress free.

Rooms were nice. Restaurants and food was good. All the staff were friendly and helpful. The beach was beautiful. We thoroughly enjoyed our stay and would definitely go back again. We would have stayed and extra week, if we could have. Covid protocols at the hotel were done well, and they made it very convenient to receive our PCR test required for the return flight.

We spent a week at the Paradisus as I had read reviews of this resort being one of the best in Dominican to have a wedding and I wanted to do in-person research and possibly book the wedding. The resort is architecturally beautiful and all of the main areas, pool and beach are kept as clean as possible. The wait staff and entertainment staff were very friendly especially Imael at the lobby bar who makes the best happy coffee, Ruby at Gabi Bar, Alejandro, Darlin and Jairo from the entertainment staff. We had fun dancing with them most nights! But the hotel and management side of the resort doesn't work as well. The hotel rooms are nice but the washrooms are open concept - fine for couples not so great for friends or families visiting. There really isn't too much privacy. The huge bathtubs looked nice but didn't look clean enough to use. There were discolourations and marks on it. There is a definite issue with the phones as some of them don't even work. We had to use the phone in the bathroom to actually talk to someone. The cleaning service for the rooms did do a good job on a daily basis but I found the mini bar wasn't replenished every day. Our entire contact with the management team was really uninviting. When we checked in we were told we had a concierge who would contact us but no one ever did. We had asked for a room with 2 double beds but despite asking twice, we ended up with 1 giant bed and a roll-away bed (we were 3 girls in 1 room and we all wanted our space). On our 2nd night, my friend sleeping on the roll-away bed realized she had bed bug bites all over her legs. She had experienced bed bugs before so knew what to look for on the bed as proof. As it was late at night, we decided to wait till the next morning to inform management. They didn't seem to recognize the signs of bed bugs (rusty blood stains and fecal matter residue) but that could have been a language barrier. We asked for a new room and they were good enough not to argue about that. We met with the supervisor Emelin at registration and she initially did suggest they were mosquito bites but didn't push further when my friend said this was her 3rd time and she knew the difference. We were promised a new room that afternoon and once again I asked for 2 beds and the sofa bed to be opened up - we were not going to get another roll away bed. We had also asked about the concierge that was promised on day 1 and were told we actually weren't eligible for that service but they would give it to us now. We met with Reina who gave me her phone number and said to call or text her if we needed anything! That afternoon after spending the day at the beach, we went back to the lobby, picked up our suitcases and got escorted to the new room only to find we had 1 bed again (the beds are pushed together). We asked the person who escorted us and they said they would get someone to fix it. We then opened the fridge to get some water and it was empty!! We had to call someone from the bathroom phone but it is impossible to get through and talk to someone who understands. We tried a few times and we weren't sure if the person we spoke to understood as there was no clear response from them. I texted our concierge who said she would look into it and I walked back to the desk to tell them that we still don't have 2 beds and no water. It took 2 hours for our fridge to get filled! I understand that they might be short staffed after COVID but they are also only at 40% capacity. My concern is that the service issues is not a temporary issue. We went out for dinner and came back at 10 and we still had just 1 giant bed for the 3 of us. So we started again with calling from the room, texting the concierge (with no response from her at all) and we got the service in under an hour. The concierge never even responded to my message. The next message from her was the activities for the day received the next morning. We did not see her or receive any more messages from her for the rest of the week - not even the activities for the day! I also asked when I checked in to talk to someone about wedding inquiries. It was friday evening and no one was available till Monday. I had to email them to get an appointment. My email was returned by Monday aftenoon at which time we were waiting for water in the new room after having bed bugs! I emailed them back the next morning and told them the list of issues we were having and that I wasn't sure about having a wedding here anymore. They apologized and asked which resort we were staying at. I was sad that they couldn't even coordinate that information on their own! My friend posted her review on our 3rd day in and on the 4th day, we got told we were getting upgraded to the Reserve service - access to a separate buffet restaurant for breakfast and lunch, the adult only pool and bar with premium drinks and 1 separate restaurant. While we really enjoyed all of the perks, the hotel did not see fit to give us this as soon as we reported our issues - only when we complained on a public forum. Lastly, there is a management practice that we really did not appreciate. The entertainment staff who we had so much fun with knew when it was our last day and literally were forcing us to give the hotel a 5 star review. I can't blame them for following the instructions they were provided but management has told them that if they don't get a 5 star review with their names mentioned, their jobs are in jeopardy. You cannot give the hotel a 3 star review but mention their names and give them credit. They went so far as leaning over you and hitting the 5 star button on your phone to make sure it gets done. This really turned me off the hotel management as the final straw. Exploiting their staff's connections to force a review. I can easily say that I will not readily choose Paradisus again because of all of this even though I enjoyed the sun, the beach and the food!

I enjoyed this resort totally - she grounds were superb. the short walk to the beach was great. The staff was amazingly friends and I would recommend this resort to anyone. The pool was great and the service was excellent.

We loved this resort. It came recommended from family and we were happy with our decision. It was great that they provided a baby crib. The only thing that I wish was different was the seaweed situation, however I think it was the time of year. I'd go back, and upgrade to the reserve

Excellent Resort. The rooms are beautiful. The grounds are clean and well maintained. The water pressure is good. The staff is friendly and helpful. Gardens are well manicured. We would go back. Variety and taste of food is great. Entertainment is good. No misquitous and flies to bother us at any time.

This was our third vacation to Paradisus Palma Real in the last 6 years. Overall, we really like the resort,...but,it would be nice if evening entertainment was added. Also, being over 60 years old, each and every time, we had requested a room close to the beach,...we even reminded the staff upon arrival at the reception desk of the same. After waiting at least half an hour at the reception desk, each time we were told to come back in about 45 minutes,....even though it is already about 4 pm and the room should be ready by now. When we returned, and given the keys, the room ALWAYS ended up at the furthest point from the beach. It is pretty obvious that staff either do not listen to your requests, or they do not care about what one is saying. Like I said, a nice place, but it is time to look at different resorts where 5 star rating means exactly that.

Most of the employees were really kind and cared about your needs. The hotel room was really cool how there was a window to the bathroom so we could watch TV in the bath. The one issue with the room was that when we first came the bathtub seemed a bit dirty and also the shower was kind of weird that it had jets in the wall so it was scary to turn it on. I really enjoyed the drinks by the pool as they were all delicious.

The resort is truly splendid. As big as it is it never felt that it was so. We were given an upgrade to Royal Service which provided us with access to the adults only beach and the use of the luxurious beach beds and unlimited towels as well as a private pool for adults only. We also got to use the private restaurant Palazzo for our meals. The chefs at that restaurant are outstanding. The Vichyssoise was amazing as was the chocolate fondant for dessert. Courses in between soup and dessert were ethereal. The 'amuse bouche' that was offered at the start of the meal was truly delectable. The service was congenial, efficient and friendly. The other outstanding dining experience was at the Fuego which requires reservations as well. Once again the chefs produced amazing culinary delights. Both restaurants are the best we have experienced in the many years of all inclusive vacations we have experienced. The buffet provided a myriad of culinary delights. It was a treat to have delicious, fresh and delicately prepared Indian food which was one of my favorites. The paellas and the fish grill which included Caribbean lobster daily which delighted my husband was also a terrific experience. The Royal Service was especially appreciated as there were many families with lots of small children at the resort in the week we were there. This is not to say that we don't love kids as we very much do. It was just nice to have the quieter and relaxing stay which is what we want out of a beach holiday. The gardens are beautifully groomed. The friendly gardeners work diligently all day long to groom the gardens. The garden room we had was close to the beach. The housekeeping staff was highly efficient. The rooms were always cleaned in good time and we did not lack anything.Bed was super comfortable. The beach is one of the longest walking beaches we have experienced in the many all inclusive holidays we have taken. It is easy to walk on and never felt crowded; we are over 60 so a good walking beach was a real treat. We walked for close to an hour in the morning and an hour in the late afternoon. Overall a splendid holiday. Not related to the resort was our experience with AirTransat. Sufficient to say it was not good. We did not even meet the rep for the hotel after being given a meeting time to which he/she did not show up. We did not even get a phone call, a name of the rep etc. Hotel lobby staff were not surprised. We will be looking to use other airline packages in the future.

The facility was good but not worth the extra cost. Very good service the first few days, but then we were lost in the crowds. Thank goodness we did not opt for the royal service. Felt it was royal service the first few days, then the crowds, the construction... Royal service people were overwhelmed with jack hammers next to the secluded pool? Music was so loud to cover up the noise. Very much felt that our service dropped off when we did not display interest in time shares or other purchases. Food was good but some evenings were disappointing. When we attempted to escape the noise of the poolside, the lovely beach area was inundated with vendors who kept circling around. Hotel staff did nothing to prevent this. Seaweed was left daily to pile on the beach... Bavaro Beach is not what it once was.... as is the case of many tropical paradises... It was a very restful time in the room, quiet and pleasant. The supposed HD tv was nothing more than a very old projection that most days would not work. I think were done with the DR... Room safe did not work at first but hotel very quickly repaired. Felt our room was secure and the grounds very lovely. The view when you first arrive, in the daytime, is very beautiful as the lobby contrasted to the nearby ocean. Shared the first day that our shower drain did not flow well, was never dealt with. It was a pleasant and nice stay, but not worth the added expense.

For a five Star resort it was very disappointing,the chairs at the beach were so uncomfortable, cheap and old. Most of them were broken, something you find at a 2-3 Star resorts. No bar service on the beach, we're not alcohol drinkers but sometimes we like to have a latte or a water.The food at the buffet for most part was so so, the fruit was very scarce,basic fruits such as bananas only saw it once in the week we were there. After bringing this issue to the front desk guest service staff member by the name of Ana Silvereo she suggested we upgrade,I asked Ana if this resort is a five star,shouldn't this already be part of it? Anyways we just wanted a comfortable chair on the beach and bar service, so we decided to upgrade to the "Royal Service" package which is now going to cost $90us per day for both of us, but as we proceeded to purchase this "Royal Service"package, Ana said to us sorry there is a big group coming in and that service is all sold out, you'll have to buy the other package "The Reserve" package for $120 per day. I feel she was only trying to sell us the more expensive package and was not interested in helping us at all. After we left we went to check out the Reserve side which was full of kids.. We wanted to be on the adult side which was the Royal Service side.We decided to go back to the front desk at the end of the day when Ana wasn't there to ask another guest service staff member to purchase this package which appenrately was "sold out" funny that when we asked him to purchase the package it was no longer sold out. After all of that commotion we finally purchased the "Royal Service" package and went and enjoyed our 5 star comfortable $90 per day chairs at the beach. Included in this package was 2 extra restaurants that were available to royal guests only. One was called the Palazzo. This was suppose to be an exclusive restaurant. We went there for dinner only to discover a cockroach crawling on the floor. My husband pointed this out to a waiter who stepped on the roach but left it there. In conclusion we will not be returning to this resort.. We have been to many 5 star resorts in Punta Cana and this is in no way a 5 star resort.

I traveled with my friend and her mom the last week of March. Our flight was delayed so we only arrived at hotel around 11pm. They had upgraded my friends but left me on the opposite end of the resort in a room by myself.. after much discussion and involvement of our sunwing rep Santo, they finally moved us close to one another. The front desk staff are not very obliging or accommodating as a rule... money talks I guess. The food was good as were the rooms. Nathaniel Fernandez was a dream in the beach, english was great and he made sure we were looked after. We played the towel game for chairs with security and had great loungers every day. The vendors in the beach as well as the picture with my monkey were a pain in the butt!! they were only allowed up so far and then at 5 they turned into drug dealers. not so fun. Beach was great as was the water.

The hotel was perfect! It was very clean, the food on the buffet was amazing, the staff truly made this resort the awesome place it is. From the beautiful beach, the pool, the bars, the food, the people, the accommodations it was very difficult to say goodbye!

It was a great first experience! Simply breathtaking! The agent was amazing...people at resort were amazing! Very memorable trip in deed! I would highly recommend this resort in fact I am every time someone asks about the trip! We will consider going back with the family as many as possible...my niece is looking for a wedding venue so it's a good possibility that this is the resort!

My experience at Paradisus Palma Real was very brief as I had to change hotel because being over booked. José at the reception organised my transfert to another resort with great care and understanding of my needs. José thank you for your great service.

The place was excellent, clean people and workers all good. Food was second to none. Would recommend this place to anyone. The only bad thing was when we left Sunwing were slow stopping resort to resort causing us to nearly miss our plane. they were calling for us and we were still in security line up. We were running

The hotel was super clean. Food amazing. Service A+. This was our first trip to Punta Cana and we must say that this hotel is going to be hard to beat. Sungwing was a bit of a different. Tour bus took forever to get us to the airport amd sunwing almost left us behind because they were having problems with their system.

The resort was really nice, rooms can use some updating and entertainment can be a bit better , the buffet was great! Food was awesome just a bit repetitive... the a la carte restaurants need too step it up ... food and service from ala carte was good but not spectacular... over all an awesome resort.. beautiful beach! And well worth it

The resort was clean and very well maintained. Room service was excellent and the staff very helpful. Our room was cleaned early in the day so anytime we went back it was done. This resort has many areas besides the beautiful beach and pool to go and relax. The shows as we're very entertaining.

Very clean all around. Food satisfied many different tastes. Beach was beautiful. Staff support was fantastic. Had a brief issue with the room that we had reserved, however it was resolved by the next day. It was appreciated.

Lovely newer resort with fabulous staff. Food was amazing. Only criticism is no hot water for the shower in our room. The tub was fine but not the shower. Our room kept having lots of power outages. Beach could have been kept a little cleaner as well. Lots of seaweed. But overall a great place.

The food was great,beach was marvellous except for some locals approaching the tourist to sell something but they don't force you.shows and activities wonderful...room was clean but supplies sometimes not there so we always phone the service for supplies,mini bar not fill with water,pops and beer and we. Did not get a welcome bottle of alcohol nor the birthday presentation on our room for my wife..definitely coming back in punta cana,but I will make sure that I will do my research and look for good reviews on the resorts...

We loved this hotel. It is spotless. The staff can't do enough for you. Lots of activities. You can walk on the beach for miles. Lots of restaurants to choose from! We missed the sound of the ocean from our room but we loved the view of the gardens ! We didn't have any trouble booking restaurants. We loved every moment,

My wife and I stayed in the exclusive "Royal Service Section" of the resort to celebrate our 43rd wedding anniversary for 10 days from Jan 10 to Jan 20. I can't say enough about how wonderful this resort is and how really great the service was from all the staff. It made Anne and my stay a truly memorable one, and we had a great time, enjoying walking the grounds, going to an amazing beach, walking the gardens, having the water treatment and specialty restaurants, the excellent live entertainment and the activities team are some of the best resort ambassadors I have met. Special mention to Carlos, thank you again for those special room preparations, and Shanty for teaching me how to dance again. Also Shakey showing up just at the right time to put a smile on your face. What an incredible activities team over all. The golf is excellent. The resort takes on a completely different setting in the evening that is spectacular to the eye. Plus the sweet smell of incense in the air really puts you in an incredible state of mind. Again, the service sets this place apart. I highly recommend this resort to anyone be it couples or families.

My mom and I loved it, only problem was with electricity in the room, but everything else was perfect, we'll go back! The service on the beach can be improved. The buffette was so good, drinks are good.

This is the resort you want to go to for fun, food and relaxation. The service was incredible. The food was to die for. Juan that work in the buffet restaurant was fantastic. Overall no complaints what so ever. We will defiantly go back. Teresa from Trip Central was an amazing agent to deal with. ***Sorry.........1 complaint..........the Representative from Air Transat was very unreliable and had terrible service from him.