This resort is stunning. The grounds are very well kept and clean. The rooms are large and comfortable. We had a garden view suite that had a jacuzzi on the balcony and a huge tub in the bathroom.The bed is super comfy. Staff here are amazing. The food was pretty good. Our favourite was definitely the Hibachi! You have lots of choices for food. Unfortunately my only negative would be the nightly entertainment. They do have small acts in the main lobby area. But that is only for an hour. There are small shows on the family side but we found it a little crazy with so many kids. Over all this is a fantastic resort and I would highly recommend it if you are looking to travel to Mayan Rivera.

The resort is very nice, service 5plus. Room very clean. However, they offered only 1 king bed for 2 women, even though I booked the room with the option of 2 beds. When I called Trip Central before my trip, they said that they put in a request for 2 beds; however, they never did. The hotel only offers 1 king bed; therefore, be careful when booking the hotel One restaurant was closed, but all of them are nice. One thing which is also not mentioned when booking is that in the adult section, the buffet is served only for breakfast and lunch, not dinner Beach- due to high seaweed season is not available- nobody is using beach- water is brown

Staff, room, activities and restaurants were exceptional. Beach was not very good as there was considerable seaweed washed up on the shore making access difficult. The pool though was great with numerous activities (and cocktails!).

Returned Saturday from a week long trip. What an incredible week. Everything exceeded our expectations. Id return in a heartbeat. The reserve upgrade was more then worth it. By far the best resort we have been to. Rooms Temperature was good. kept the room comfortable. Plenty of space. Great view. Restaurants Flora, not impressed octopus was over cooked and portions were small. Many kids running around unattended Blue agave, Great variety of tacos for lunch and great topping bar Sals, Best restaurant by far. Everything was cooked to perfection and tasted amazing. Lemon Fish, Seafood was so fresh and tasty. Lots of variety. Octopus was awesome. Tokimeku, Had a the hibachi experience. Great show and incredible food. Bog portions Hadar, Lots of variety. Great tasting food. My only critique was improper signage. Many items did not have signs, left guessing what the food was. Fahrenheit,Great for lunch. Fresh food great tasting. Capella, Great variety of fresh pasta. Pizza was good too. Sante, we came for lunch and breakfast more then once. So fresh, lots of variety. Our concierge was Eduardo. We've had concierges before. He was helpful, but not overly attentive. But came through in the end for us in helping us get a late checkout. The family said had ALOT of kids. I dont think ive ever seen a resort with that many kids before. We were very glad we were were on the adults only side. Dinner was much more peaceful and classy. Beach, soft white sand beautiful. Many available beach chairs. Reserve pool, its definitely more quite then the Fahrenheit pool. There was no music playing. I didnt want a party pool, but a little background ambience would be nice. the bartender and waitstaff Jairo, Sebastian, and Bladimir were top notch. Alfredo was #1 He was always smiling and singing. He'd go out of his way to get you what you needed. As an added bonus of the reserve, you can book bali beds ahead of time. Amazing perk. But in all honesty, whether it was the reserve pool or the Fahrenheit pool, we never had issues finding pool chairs, even midday. Staff, I read reviews of the staff, prior to going to the resort. And all the reviews were right. The staff here on on another level above the rest. They were all so polite and professional and courteous. Always willing to assist. If there is a weak point, it's late night activities and the announcement of activities. The shows were mostly held in the south bar. And we found it to be too warm in there. No airflow. We loved the shows, beautifully put together. But at some times, we would leave mid show because we were over heating. Some over head fans would be nice. I wish there was more outdoor space to sit outside and enjoy a cocktail in the night time. Location, great location beautiful mangroves on the grounds. The grounds were immaculately kept. Resort is a 20 min walk into town for shopping, Or $25 usd taxi. We were only approached once for the "time share" meeting. They were polite and not pushy. We politely declined and heard nothing more about it Gym on the reserve side was small but we never had any issues with our workouts each morning. We went to the la perla gym once as well. So many fun activities and classes to attend. Overall our vacation was a 10/10

The resort was beautiful and well maintained. We were in the adults only reserve swim up room and those extras were appreciated. We enjoyed the VIP pool and swim up bar as well as the elite restaurant. We did not spend much time at the beach as there was a seaweed issue but they were doing all they could to try to keep it under control.

There was a lot of good at Paradisus La Perla. The food was very good and the service from the staff at the pool and in the public areas was really attentive. They were friendly and definitely the highlight of the stay for our group of four. The downside is that this is sold as an adult resort, but you have to walk through the kids' section to get to most of the restaurants. The evening entertainment was lacking and there are no real places to hang out at night. The bars just felt like waiting areas for the restaurants rather than somewhere with a cool ambience. For two couples, it was boring in the evenings. The booking system for dinner is also a mess. The office is only open a few hours a day and they limit how many reservations you can make, so you have to keep coming back and queuing up just to talk to someone who eventually tries to sell you a timeshare. The app didn't work well either.

The Paradisus La Perla was an amazing resort! Such a high-end beautiful and luxurious resort, with such an incredible tropical nature feel. The beach is scrumptious! The food is gourmet (including amazing gluten free options expertise and care) and very high quality. The best part is the staff; they go way above and beyond to ensure you are enjoying your stay. We will be doing a more detailed review on a couple of other platforms, but in one line, this place knocked it out of the park! Kudos to all of the amazing staff. Thank you for such an amazing experience. ❤️ from ??

A pristine hotel/resort with well manicured grounds, friendly and helpful staff from the personal concierge to the housekeeping team. Excellent food and wait staff in the buffet and all other restaurants. Numerous food choices - delicious and presented very well. Rooms are well appointed and the swim out was an added luxury. Nightly entertainment offered different genres for every taste. Reserve pool was nice and quiet while main pool was more lively. Walked the beach every day and swam in the ocean - white powdery sand and crystal clear waters . Some pockets of sargassum here and there but hotel maintenance team were on top of it. Gym is well equipped.

Fantastic hotel in an amazing location – the perfect mix of city and beach! Everything is spotless and beautifully maintained. The beach is gorgeous with soft white sand and a lovely sandy bottom in the sea. Service throughout the resort is excellent, and the staff are incredibly friendly and welcoming. The only area that could use a bit of improvement is the food. The buffet offers international cuisine, but we sometimes struggled to find really tasty options. On the bright side, the bar and grill by the main pool completely makes up for it – fresh, delicious food and absolutely wonderful staff! The drinks are always fresh, and the cocktails are strong enough to satisfy even the pickiest guest. Room service is exceptional, with cleaning available twice a day if you want it. The minibar is generously stocked with a great variety of drinks, which was a nice touch. Overall, we’ve found another great place we’ll happily return to again and again in the future!

Hotel is absolutely beautiful but that is the only positive aspect the rest is just not acceptable. Very poor service from almost all staff with very few exceptions, same food at the buffet restaurant, uncomfortable beds, no orientation during very long process of check in and out. This hotel is a combination of adults and families with nothing stopping anyone to be wherever they want to be. The service is extremely slow at the bars, reception or pool restaurants. And weddings every day that will interfere with your restaurant reservations, ability to go to the beach, etc.

This is the nicest all inclusive resort we have been to, especially considering the price point. The food quality was top notch, and the service very friendly. The pool was very nice & clean. The water was a touch cold but more than tolerable. Lots of pool chairs & towels. The rooms are large & very nice with all amenities. The resort grounds are not too large and very well taken care of. My only somewhat negative comment is regarding the beach - was nice but small and very busy. Moderate seaweed but calm water and a safe buoyed off area. I will return !

My husband and I recently stayed at Paradisus La Perla, an adults-only, all-inclusive resort in Riviera Maya, Mexico. The resort is also dog-friendly, which was a fun surprise. This was our second trip to Mexico and our sixth time at an all-inclusive resort. While we enjoyed spending time together and appreciated certain aspects of the property, we left a little disappointed. The resort felt quieter than expected, with very few active activities taking place and noticeably low guest numbers. Adults-Only Meets Family-Friendly La Perla shares its property with the family-oriented Paradisus section. Guests staying on the family side do not have access to the adults-only restaurants, but as La Perla guests, we could move freely between both areas. Staff & Service The staff were a highlight of our stay. They were warm, welcoming, and able to communicate well in English. We never felt pressured to tip, although gratuities were appreciated. Service was efficient and detail-oriented. One of the little touches we loved was the wristband room key which was so much easier than carrying a key card or fob. Melia App We used it mainly to check activity schedules and restaurant information. Each restaurant also provided physical menus, which we often preferred. Our Room – Junior Suite with Pool/Nature View Our junior suite was spacious, spotless, and well-maintained. The air conditioning worked perfectly, water pressure was excellent, and all amenities were in good shape. The bathroom setup was impressive: • Two rainfall showers • Two additional shower heads • Double sinks • A two-person bathtub • A jacuzzi on the balcony The only drawback was the ongoing construction. We could hear drilling, hammering, and furniture being moved, and at times even smell fresh paint. We counted about 36–40 rooms being renovated during our stay. Animals If you love animals, this resort won’t disappoint. We spotted cats, raccoons, and coatis roaming the property daily. We enjoyed seeing them, but they weren’t shy at all, one coati even tried to tear into a guest’s bag left on a beach chair! The Beach The beach had some seaweed, and the water was slightly murky, though the staff worked hard to clear it. We didn’t swim much in the ocean but did take walks along the shore. From the beach, you can see parts of Playa del Carmen and marine docks bordering the property. Activities The activities schedule looked fantastic: water and beach volleyball, foam parties, soccer, yoga, dance lessons, guacamole-making, mixology, spin classes, HIIT, TRX, and more. Unfortunately, participation was very low. Most guests preferred relaxing at the pool bar. We waited for a spin class that never happened because the instructor didn’t show up, and later, beach volleyball was also a no-go. We mentioned this to the activities manager and expressed surprise, since staff usually lead activities even if no guests join. Toward the end of the week, we did notice staff trying harder to engage guests, but participation remained minimal. Pools The main pool connects to the swim-up suites. The water was warm, though we did notice more dead bugs in the swim-up sections. Gym The gym at La Perla is the largest we’ve seen at any resort. It was well-equipped with treadmills, ellipticals, free weights, weight machines, stationary bikes, yoga mats, and even boxing bags. It also had a spin studio, restrooms, towels, Lysol wipes, fresh fruit, and bottled water available. Dining Experiences We tried eight restaurants during our stay: • Naos – International buffet • Capella – Italian • Cielo – Mexican • Blue Agave – Mexican • Flora – Fusion • Tokimeku – Asian • Lemon Fish – Fusion • Fahrenheit – Poolside lunch Reservations (required for most restaurants except Naos and Fahrenheit) were made through the desk outside the lobby. The buffet at Naos was decent, though variety was limited. Among the à la carte restaurants, here’s how we ranked them based on wait time, service, food quality, and presentation: 1. Cielo > 2. Blue Agave > 3. Capella > 4. Lemon Fish > 5. Flora > 6. Tokimeku Drinks & Bars Bars across the resort were fairly similar in terms of selection. Our favorite was Toji, near Tokimeku, where the bartenders took time to craft fun, personalized drinks instead of just pouring the basics. Exclusive Clubs • The Reserve Club – An upgrade option for a more upscale experience at La Perla. • The Circle Club – A membership program with the Melia group. Coffee & Snacks The Nespresso Coffee Corner was a pleasant surprise, offering specialty coffee, pastries, donuts, cookies, cakes, and sandwiches. Lobby Vibes The lobby was grand and spacious, filled with comfortable couches and beds for lounging or waiting for the shuttle. It was air-conditioned and smelled wonderfully of lemongrass. Notes & Tips 1. We were extra careful with drinking water. The resort provided unlimited bottled water, but it was tricky to completely avoid ice or produce possibly rinsed in tap water. We took Dukoral before the trip and had no stomach issues. 2. There is no tennis court on the property. Final Thoughts Paradisus La Perla has many great features: friendly staff, spacious rooms, a fantastic gym, and some standout restaurants. However, the lack of energy around activities and the ongoing construction made the experience less vibrant than we hoped. Still, we enjoyed the time together and made the most of our week in Riviera Maya.

Very clean, very comfortable,and great food! We had a master suite overlooking the pool so it got very noisy from noon to 5pm with the DJ and pool activities, but there is a 'Quiet Zone' with lounge chairs and cabanas (closer to the beach) that suited us well so just stayed there. Master suite was large with dining table for 6. TV in living room and bedroom which was nice. Balcony jacuzzi was appealing but took 30-45 min to fill up if you had the patience. I opted for the large in-suite bathtub more often. Wasn't thrilled about making reservations for dinner as the first few days most things were booked until 8-8:30pm but I was able to book 3 nights at a time so later in the week we were able to get 7-7:30pm no problem. Lots of variety and something for everyone on each menu. If you're not a RESERVE guest, your only option for breakfast is buffet (which is actually very good) or room service. If you are RESERVE you have another restaurant near the Quiet Zone that is open for breakfast and lunch. Several restaurants in the family resort next door (linked by a hallway) were definitely worth visiting. Shout out to Oliver our waiter in Flora's - best service we received. Totally attentive, funny and made the dinner experience that much better. Pool bar and restaurant were great, good food and fast service. We would definitely return to this resort, but have our room in a quieter location.

The experience at Paradisus La Perla was incredible. The staff were unbelievable (especially Johnny), the facility and amenities 5 stars! The ambiance and vibes were so high. You had a nice balance of tranquility and party during the day with the pool bar. Night time wasn't too chaotic which I loved. The south bar had some nice events, and it was a great place to socialize have a drink. Loved the kicks bar as well. The food... WOW! Incredible! From the buffet to the restaurants... just amazing. The beach was awesome and although lots of sea weed they did an amazing job to clean it up, but it was such a peaceful spot if you didn't want to be on the resort. The rooms were unbelievable! So clean! So beautiful! The staff also did a nice job cleaning it every single day. My only knock but it won't affect the rating was the entertainment bit. I thought that the entertainment was a little flat (not in terms of talent), but I wish there was some sort of stage just like at many of the resorts where there was a big focus on the entertainment. I think the south bar is great but it's a place of socializing and I felt that the entertainment was drowned out at times.

Resort was very clean, felt very safe. The staff was friendly and efficient/accommodating. Enjoyed the fact that it was a non-smoking resort and there were designated areas for smoking. We had dinner at an à la carte every night. Would definitely visit there again in the future!

It started out with a gorgeous upgrade, welcoming staff and beautiful weather! Our vacation at Paradisus la Perla was top notch!! Food was 5/5 and the cleanliness of the resort and friendly mannerisms of the staff was excelled !!

Everything about the resort was amazing. The a la cartes were all amazing. The room was very clean and large and very well equipped with shampoo and creme rinse and body wash and toothbrushes and bath robes and a safe. Well worth the Reserve upgrade as our assistant Cynthia more than fulfilled our every request such as arranging our dinners and champagne on our anniversary with roses and cake at the restaurant and in our room. Maria at the reserve pool was also amazing as she provided us a Bali bed in the shade (I was ill recently so I have a avoid alot of direct sunlight) she would put towels on it every morning with a smile. The cenote was fantastic and a definite must see. We walked the 30 minutes to shopping and negotiated the pricing of everything. The only thing I would change is the 3.5 hour bus ride on the way back to the airport after having to wait at each hotel for others and then waiting another 3 hours to board the plane and the airport is super expensive. And the seaweed was really bad, they tried to clean it every day but you couldn't swim in it.

We can't say enough amazing things about Paradisus La Perla! Every touch of the resort is done right, but the best thing really is the people. The staff at this resort go above and beyond! Incredible!

Overall, we would rate this hotel as a 7/10. The food at the buffet was very good as was the service. Our concierge was attentive and responsive to the needs we expressed. The room was excellent. The beach was not nice. They did not pick up the seaweed and it smelled pretty bad. The water was warm but the beach was so so. Good at the restaurants was between 5/10 to 8/10 with the Sal steakhouse being the best.

This 5 star resort exceeded our expectations. From the moment we walked in, through our entire stay, it was truly amazing. We were warmly greeted by the front desk staff (Luis) and our bags were professionally taken care of by Freddy. The entire facility was well-maintained, spotless and nothing out of place. Our room was beyond our expectations. The housekeeping staff catered to our every desire. The food and restaurants were incredible along with the service and our servers. The attention to detail at all levels was impeccable. We were entertained and kept busy by our activities director Tomy, and when we wanted a quieter day, it was achieved by easily finding some relaxing time in the shaded hammock sections throughout the resort. The bar staff and drink sections never left us disappointed. In closing, the only thing we would have changed is taking a private shuttle to and from the Cancun airport.

This resort is absolutely amazing on all levels. Everything is clean and well kept. The restaurants offer a good variety of food and we did not have any trouble getting reservations. We did however make our dinner reservations for the week upon arrival. Our favourite restaurant was Cappella's Italian Restaurant. The Nespresso bar was another favourite. The buffet was always accessible and offered a great selection of fresh dishes and made to order options. The staff is pleasant and appear to really enjoy what they are doing. Easy access to the beach and family side of the resort. We often walked over to the family side to get our gelato which was amazing. The pool was fun but we spent most of our days on the beach, where the sand was raked and cleared of seaweed every morning. Beautiful sandy beach with lots of sitting areas, lounging chairs, and cabanas. My husband and I were very happy with all aspects of this resort.

This was our second time staying at a Melia Peradisus resort and we have decided that this is the only brand we will use for future vacations. The accommodations, the staff, the service, the food, and the value were the best we have ever experienced at any resort. Thank You Melia Peradisus Playa Del Carmen.

We had amazing service at all the restaurants and beach and around the pool. The fantastic food options did not disappoint. And the beautiful beach was well staffed and clean! We will definitely return to this resort again.

Overall this is a great resort with amazing food and service. A few misses for us comparing to equivalent 5* Adults only resorts: 1) Upon check in, after a 12 hour travel day, they kept trying to up sell us to the Reserve. We just wanted to check in and grab dinner. 2) You have to go down and make dinner reservations every 2-3 days as you can only reserve for the next 2 nights. The times they had available for the good restaurants were 9:00pm or 10:00pm. So we ended up at a couple of restaurants twice just so we could eat before 7:00pm. We have never had to do this at a 4* or 5* resort. 3) The pool water is very cold and the music at the main pool is loud all day so hard to hold a conversation with anyone. 4) The infamous chair game - people place towels early in the morning and then don’t show up all day. 5) They have palapas around the pool, a few in the back are free but people grab them and chairs first thing in the morning. There are quite a few others around the pool that they want you to reserve and pay for. This made no sense to us as they all sat empty our entire stay. Just let people use them and stop nickel and dime-ing everyone. 6) Coronas and Gatorade are $6 USD and you have to pay for Red Bull too

I have spent my vacation at better resorts for less money. Overall I would give it a slightly less than satisfactory rating. What was not so great? Worth mentioning is we stayed on the adult side Garden view suite so can only speak to this portion of the hotel. The beach - lacked loungers and appropriate shading. A few cabanas were available at an extra cost and had to be reserved. The family area appeared to have much more of both. The pool - not enough loungers to accommodate guests. They were heavy, wooden, non adjustable and very difficult to move. There are also cabanas (way too many, that sat empty) at an extra cost. The water was very cold and not well used as a result. The Suite- advertised hot tub on balcony was in fact a jacuzzi bath tub with no running hot water. The pull out couch was dirty and very uncomfortable to sit in. The kitchen area had no plates, bowl glasses or utensils. The toilet made a hammering sound throughout the night, the water pressure cut out to nil on three occasions leaving us with no water to shower. Restaurants - Did not get a hot meal in the time we were there. Of the 10 restaurants we ate at all but two (Japanese and Seafood) had atmosphere. The rest felt like cafeteria style dining without the buffet. Scantly furnished, loud, and not very organized. The steak restaurant was well over priced with little to rave about. Steak was good if not slightly overcooked to order but the sides were all cold even after having them returned. What was good? The staff - excessively friendly, hard working and very helpful although we did have an incident with the front desk when asking for assistance with clothing that fallen off our balcony that we could not retrieve due to the swim out rooms below us. We had to take matters in our own hands after waiting with no resolve for over 24 hours for security to handle it. Location - Just a 20 minute walk down the beach to Playa del Carmen and 5th ave when there were a lot of vendors and restaurant to spend your afternoon among. South Bar - The go to bar for a before or after dinner drink. It seemed to be the most popular place to be.

We cannot recommend this resort enough! The attention to detail at Paradisus La Perla is truly phenomenal. We stayed for 7 nights at the Reserve, and spending the extra for the Reserve was very worth it. Eduardo was our personal concierge, and he made sure we were looked after every single day - he booked our restaurants, and excursions for us. He organized a surprise for our anniversary, and birthday, from cake to decorations in the room, with the bath drawn with rose petals. Truly amazing at what he does, and we cannot thank him enough! Angelo at the Fahrenheit Pool, reserved a cabana for us every day and we had poolside food & drink bought directly to us, he's the loveliest person. The two entertainment guys made the pool and nightlife a lot of fun and inclusive for everyone! Mathieu at South Bar was incredible, best cocktails and so friendly. All the servers at each restaurant were outstanding (especially at Sante, the Reserve restaurant). The food was so good, we went to a different restaurant every night, and the buffet had a different theme nightly! Our room was spectacular, we had a gardenview suite, which included a tub on the balcony and in the room, king size bed, full kitchen & living room, and the AC was an amazing relief! Everywhere we want we were greeted by friendly faces. The resort itself is stunning, the architecture, the plants, the walkways, the beaches, the shows, the level of service - truly a 12/10. Also this resort is within a 20 minute walk along the beach to Playa del carmen, which was perfect for day trips and some nights out! We will be back again! Thank you to all the staff that made our trip extra special.

Beautiful resort, well-maintained. However, we were disappointed with food selection. This resort is appropriate for older age group, certainly not a party resort. Also, the entertainment is limited. The beds are too firm, didn't get a good sleep. We wouldn't return to this resort.

The resort was fantastic! Beautiful rooms, pool, and beach. All of the food was fantastic, both the restaurants and the buffet. Loved the koi and the turtles in the main area of the resort. Both the family side and adults only side had tons of fun activities to go to. All the staff were kind and friendly. East walk to the town of Playa del Carmen but there was lots to do on the resort and we didn’t feel bored just staying there most days.

Beautiful resort. Service was up and down. Some servers were great others not so much. The biggest downfall were the dinners. The food at most of the restaurants was not great and not as good as other resorts that we have been to in the area. Fuego was by far the best restaurant but still a bit hit and miss. The menus sound good but the execution is surprisingly bad.

We were impressed with this resort and we were happy we chose it on the recommendation of our trip central agent. We had a junior suite which was quite spacious, double sinks, large shower with 2 shower heads. We tried all the restaurants that we were available to us at La Perla and on the family side and were impressed with the food. Every employee we encountered was friendly. There is a large pool where the games and music is played but if you prefer, there is also a quiet area pool. On the negative side, there is not enough shade at the pool or the beach and the umbrellas they do have need replacing, imo. Some are ripped and some have mildew on them. Overall we would return.

We had an amazing time at Paradisus La Perla. The resort is just the right size. The rooms were amazing. The buffets were a bit small and diversity was lacking a bit, but the many À la carte made up for it. Nightly entertainement was just enough, but we were disappointed to find our everything was closed after 1AM. The sales team has an agressive way of promoting their membership programs, which impacted the service we received; amazing at first but decreased once we decided not to enroll in their Circles program. After that every nice gestures from the hotel staff felt like a scam, or a way to get us to spend membership points or enroll, which was a bit unfortunate. Would still definitely go back. Proximity to Playa Del Carmen cit center was a big plus

Flight good, transfer service to resort was not coordinated well, resort itself great though clearly still recovering post Covid times. Transfer service for travellers arriving from different places resulted in only one transfer logged for one of the travellers. I unfortunately was the other person. Felt stranded at airport trying to explain situation, and again same situation at the resort. My last 24 hours at the resort was spent in high stress.

The hotel grounds was amazing. Truly we could not imagine a more amazing decore and atmosphere. Our concierge service was awful. We heard some people had good experiences with their concierge. We really did not. We would have rather had our own control. He would not share with us our details of all of our dinner reservations in a summary, we had to ask him each morning and we would get attitude from him like we were annoying him. The first room we were put in was not the level that we booked. The resort did make up for this by giving us a free upgrade when we went to talk to them about it. However we were told we would be moving rooms at 2 on the Tuesday. My wife and I waited 2 hours until we decided to go to the pool as we were waisting our day waiting around. Finally at 530 they were ready to move us. We moved into the new room which was beautiful until the roof started leaking. We had to use our wine bucket and ice bucket to catch the water and lay out towels. It took 2 days for the resort to fix this after we brought it to their attention. I will say we had some really amazing wait staff and bartenders. They were alot of fun and truly amazing at what they do. They made our experience great overall. We may have just had an overall unlucky experience. The resort showed alot of promise and like I said earlier the resort itslef was amazing. I would recommend to a friend but with a warning of some of the things we had. We would consider giving it another chance for sure but we would alos be very open to trying somewhere else next.

We left on the 20 July for 10 days We opted for a swim out reserve Which was amazing especially when you want to relax and not be in a crowd or to lazy to go out the room wich was very clean but a bit damp a lot of humidity very good service as well for the food It was lacking the breakfast buffet and lunch was good a lot of choice on the reserve side but we had to reserve for restaurant witch was limited so we didn’t Like that because we paid prime dollars to have accès to other restaurants witch were not included in a normal package because They have the reserve for adults only That’s what we had we always travel and book on a resort for adults only we see the difference when a hotel cater for family and adults not the same standards and we book for 10 days so if I would recommend it yes but if you usually go for adults only They are a lot of good choice to choose From so I would give it 7.5 for food A 10 on cleanest a 9 on service Hope it will help you to choice the perfect place for your vacation

Honestly I went in with high hopes and came back highly disappointed. Keep in mind I’m in my late twenties so I was expecting more people in my age group and it felt like a retirement home. Food is a 5/10. One buffet for lunch and breakfast. Dinner has more options but everything closes at 11 and one “bar/club” that closed that 1 am. No nightlife or entertainment really at the resort. Drinks taste watered down. One main pool to hangout at and the beach is absolutely disgusting at this time of the year (I went July 13-18) this year. Left the resort a few times which make this trip worth it for me but never again…

The service in this hotel was seamless from the moment we arrived till when we left, we were treated like VIP’s. The Covid protocols were fairly strict-all hotel staff wore masks. Masks were required in the buffet restaurants except while eating. All the public areas were meticulously cleaned and sanitized. Our suite was spacious and all mechanics functioned perfectly. Housekeeping was meticulous in cleaning and sanitizing our room. The food choices were excellent-buffet,seafood,steak and upscale if you so desired. The food was tasty and well served and the wine choices were broad. The beach and water was overgrown with seaweed due to climate changes but the hotel cleaned it everyday throughout the day making beach walking a good experience. The pools were excellent-spotless and you could always get a spot by the pool.

Overall the resort was beautiful. Upon arriving my wife and I were a little concerned as the drive to the resort was a quite scary. The location of this resort was not the greatest. Once we arrived to the lobby, we were greeted, very professionally. I had asked if there were any upgrades to the pools side view, as we didn’t want to look at the garden. We were told the cost to upgrade was $800 US, crazy. We refused, then they dropped it to $600, we refused again, and the prices was dropped again to $200, so we upgraded. We met people at the pool who payed $600 to upgrade, not fair. The food at all the restaurants was amazing. If you like entertainment by the pool, then this is not the place for you, it was very quiet. The beach was very dirty, water was not clear at all. One more thing that was a little disturbing is they had a private function the occupied half of the pool deck for two days, extremely limiting the space for vacationers to lounge.

Good service, great food, but had an issue because there was a down duvet on the bed and I am allergic to down. It took a few days to figure this out because it is a low allergy version. I got very sick after 3 nites. They changed the duvet once I brought it up , but by then my vacation was ruined. They constantly are enquiring about food allergies at the restaurants, it would have been nice to be alerted to this down duvet by a simple card on the bed. Other issue was a drunk banging on the door next to me trying to get in their place without a key at 1:30 in the morning. I would be happy if they shut the bars down at midnight so that I could sleep better. The doors are also very loud when closed (they slam shut by themselves). Still like the place a lot.

A heads up - Paradisus Junior Suite means the following: first floor, facing the garden which in reality a concrete wall with some wild short vegetation in front of it. the worst part, on the other side of the concrete wall is the parking lot. Also, after paying over $4,000 for 7 day stay, we cannot get a coffee machine in our room as only the prestige level get one of those in their suite. The resort workers keep pushing room service for all your needs as it cost $5 USD for each delivery. The adult side is so quite, boring, they only offer aquafitness at noon and dance class at 4 pm.

I will return here just for the service. Alfredo and abdeal on the royal service side went above and beyond for my friends and I. Super polite and very efficient. Best service I’ve ever received at a resort and this will be the reason I return. I admire people who take pride in their work !

We just finished a stay at the Paradisus la perla. The hotel was clean and well kept, the staff were very friendly and helpful. The Hotel seems some what if a maze but you do get use to it. This hotel does have a family side that is in close proximity but this was not an issue. Great stay ....

My friend and I went on vacation together to this resort. We were pleasantly surprised by the amazing food (quality and options!), delicious drinks, beautiful beach, resort grounds, friendly/ helpful staff and all the other amenities at the resort. We’re not really pool people, but the pool was nice. The ocean was perfect to swim in (slightly warmer than the pool!)- the water was calm and I felt safe floating around out there. We also went to the spa one day and it was totally worth every penny! Special shout out to Miguel on the beach and Dora, Alan, Christopher and Kevin who were some of our favourite resort staff! Highly recommend this resort!

We recently visited Paradisus with another couple for 8 days and stayed in Royal Service. We had a great trip and lots of fun, food and drinks were awesome. Loved Royal Service, the room was great and so was La Palapa and special beach and pool area. Ate breakfast and lunch most days at La Palapa, the team there made it so special...Evetio, Danura, Joan, Carlos, Roman, Gabriela, Renau and lovely Elizabeth who greeted us each time! Also have to mention the great service from Mario at Mole and Mario at the Italian restaurant. We understood the beach situation with seaweed so were prepared for the ocean to not be swimable.  I did yoga a couple of times and that was great. I give it a 4 star due to the absence of night life. I wasn't looking for a club or anything too exciting but something other than a DJ playing loud noise would be better. Walked to the "show" on the family side one night and it was such a joke. We travel a lot and all adult only 5 star resort and some can be quiet but this was way too quiet.  Overall I would definitely recommend this resort (and have recommended because one of my friends has booked to stay in December) but you need to be ok with no night life or entertainment. 

The hotel was superb, especially the Royal Service option. Our group of 4 girls were definitely pampered. Hector our Butler was outstanding making all reservations and helping us with our day. Rooms were gorgeous and so were the grounds. Restaurants were all good. Entertainment was low key. We all loved it.

My husband and myself liked the resort very much. The room was gorgeous. Food was one of the best we’ve ever had. Beach was just ok. Very rocky with seaweed. The water was very dirty. Tried swimming in it was not comfortable. There wasn’t very much night life. We stayed in the Royal service side. Loved that part of it. Very nice pool. Had a very nice Butler named Angel. Stayed eight days had an amazing time with friends. This resort is listed as a five star. I wouldn’t give it more then a four. I have no complaints about the resort because we got such a great deal.

Large resort takes abit to find everything. We booked at adult side so no kids and had to do morning buffets at family side and some dinners which was very disappointing as we booked a adults only resort. Water was dirty at beach and wouldn't go in the ocean. No agenda given to you on day and nightly activities. And again night shows were on the family side. Our room was nice.

My fiancé and I stayed at Paradisus La Perla - Royal Service from August 10-17, 2019. We had an absolutely amazing vacation at Paradisus and I am happy to provide a review. It was a wonderfully romantic resort and we actually got engaged during our stay!! Hotel grounds - Modern decor, exceptionally clean, outstanding suites. We absolutely loved walking around the resort simply to sight-see. Beautiful views of the beach, greenery, tons of places to take great pictures and hang out. I actually fell asleep in the lobby one evening on the mattress couches! Butler - Royal Service - Included with our Royal Service stay was A Butler. We had Alejandro as our Butler who was kind, friendly, professional, and thoughtful. Alejandro messaged us every morning to let us know that he was “at our service”. Alejandro provided us with amazing surprises such as beautifully drawn baths with rose petals, chocolate with notes, etc. He also promptly changed any bookings we needed and provided insight on the best spots to be on the resort. Pools - With the Royal Service, we had access to the private pool. The pool was quiet and relaxing with a swim up bar and surrounded by cabanas. We are more introverted people and really enjoyed a quieter pool for relaxing. Pool boys served juice, popsicles, and cold towels all day. We often set up a cabana bed for some shade time and to sleep! Staff - all staff were exceptional, especially the pool boys (Daniel and Elias) and waiters at La Palapa restaurant (polite, prompt, very friendly). Food - AMAZING. My fiancé and I are huge food fanatics and we loved every restaurant!!!!! Food was fresh, modern, high class, and delicious. Our favourite restaurant was La Palapa - we loved eating breakfast, lunch, and dinner there! Overall - We loved staying at Paradisus and would highly recommend for an amazing 5 star getaway. Thank you!

Third trip to this resort , food and service was great . New rule in place that no alcohol till 11am and most bars stop serving at 11pm . One concern was that the resort allowed some families with teenagers in the adult only section and although they had bracelets to prevent them from drinking they should not be allowed in the areas that we paid a premium to be in. The teenagers tried to throw balls around and play their music in an area where they should not be allowed , the staff did make them stop but it should never have happened . It seemed to me that the resort made these exceptions for the revenue but will probably cost more in the end when guest do not return ?

La Perla was clean, picturesque and filled with intoxicating aromas! Royal service was well worth the additional cost, and we enjoyed every second of our stay. Food, drinks, atmosphere and staff were amazing!

I loved this resort it was absolutely beautiful the staff were also amazing I stayed in the royal service area and couldn’t have asked for nothing more I can’t wit to return this is definitely a place you will want to return to time and time again already looking forward to and saving for my next visit

We we a group of 8 ladies and we were all pleased with the service, the food, the accommodations, and the above and beyond impeccable over all experience. Our only complaint was that the beach was quite stinky with seaweed from a storm.

Absolutely well kept beautiful resort. Royal service for people who want to relax away from the noisy busy areas. Restaurants are amazing . The La Palapa highly recommended with all the polite service we got during our 8 days stay. The snacks in the Royal Service Lounge are very appetizing and creatively presented. Entertainment is a little noisy but it’s for the younger vacationers Rooms are very clean and specious.Clean towels twice a day. Many more good things could be listed about this resort. Will visit again.

The entire grounds in resort was in exquisite order, trimmed tidy. All in all well kept. Food was beyond excellent. Cannot say enough about the staff. They all went over and above to make our stay unforgettable.

The beach was great. Food terrific. Very tasty. One of the servers, Eva, in the haddad buffet at breakfast was outstanding. Reallly friendly and always remembered what we wanted . Super friendly and cheerful. She works way too hard. Room was amazing. Only complaint was that the evening buffet was really busy with kids and coffee was hard to come by.

My mother and I traveled to the La Perla at the beginning of February for a week, and we had a fabulous time. We chose a Royal Service Swim Up room and this was the best possible scenario, as the RS pool is heated! I think I spent my entire week in the pool! Drinks were plentiful and the food was excellent throughout the resort. We ate at the Grill, Vento, Bana, La Palapa, the Grill and Mole. All were very good! The weather was perfect as well. Great resort, lots to see and close to Playa del Carmen’s 5th Avenue.

We have just arrived home after a horrible stay at Paradisus La Perla. On Wed night we ate at a restaurant Bana Fusion, in which two hours later we were both violently ill until 4 am the next day. Luckily we met a nurse from Ontario and called her room and she came straight away with medication and ran out and bought us Gatorade. We alerted the hotel front desk and customer service but never heard from them. We were feeling better 46 hrs late and then ate at a restaurant The Grill and once again was up all night ill. From there on in all we ate was a banana, dry toast and water. When we checked out the hotel did not inquire into our stay, they just passed up a piece of paper with a sad face or happy face on it and asked for our room and name. We were totally appalled at their lack of professionalism. This is hotel is marketing itself as a high end resort and part of a hotel chain which prides itself on customer service. Website posting CORPORATE SOCIAL RESPONSIBILITY TOWARDS OUR CUSTOMERS “Offer our guests the best personalised accommodation experience, exceeding their expectations with the excellence of our best service.” I do not call this excellent and we will never return.

This resort exceeded our expectations. The rooms are spacious and well appointed. Royal Service option is a must! The private pool in the Royal Service location is beautiful. Never any problems finding lounge chairs around the pool or the beach. Shout out to Alfredo, Hector and Cristina at the Royal Service pool bar and Elias & Daniel at the pool concierge. The staff throughout the resort are amazing! We were very pleasantly surprised by the quality of food and enjoyed all of the a la carte restaurants especially Mole (thanks Mario Peralta), Bana and Lapalapa.

Beautiful resort ,clean , food is amazing,staff is very friendly and attentive.The was negative thing was the beach , very small and lots of sea weads.We upgraded to swim up room and it was amazing.Food in the restaurants was good especially the lapalapa I highly recommend , my husband had stake and I had an octopus it was amazing.

I can’t even stress enough how amazing the resort was! Everything from the service to food was pristine! A big big shout out to Daniel, Alfredo & Jorge at RS. We will 100% be back and can’t wait! You need to have breakfast, lunch and dinner and La Palapa if you’re staying with Royal Service. Avoid the buffets because the a la cartes are just 100% worth it!

We spent February 12-19, 2018 at Paradisus La Perla. We’ve been to many all inclusive resorts and this is by far the best we’ve stayed at. It may have cost a bit more for us than others but it was well worth it. Upon check in, we were given an upgraded room in the Royal Service section. Although we couldn’t use the Royal Services, the room was really nice! There really isn’t much negative to say about La Perla....the service, the staff, the food (everywhere), the decor, the cleanliness, the beach....everything was awesome! We didn’t go to the pool area while there, but we did see that people were placing towels on the chairs early in the day to reserve them. We went to the beach every day rather than the pool....the beach was great, there were waiters there and you could order food from a snack bar as well...nachos, burgers, hot dogs, etc. The one thing I would strongly recommend is that the resort put some signage up warning patrons of rocky areas in the water....we learned quickly where to go in the water where there were no rocks....we spoke to several people who actually sustained injuries from one area that was extremely rocky. Although La Perla is adults only, it does share some restaurants and the entertainment with the kid friendly La Esmeralda resort. If you want quiet at mealtime, I suggest sticking with the adults only restaurants. I did find that some “adults only” sections, like the Gabi lounge had kids at times I felt inappropriate, like at 10 at night, with adults in the bar scene, drinking, dancing and partying. Also the Melia Hotel reps tried to get us to attend an “information session” (time share??) about all their resorts, hotels etc...we have learned our lesson on this type of thing before and it took a few no thank yous, not interested for them to back off. I would highly recommend La Perla....we had an awesome vacation!!

Five starts for this resort and we would go back in a minute. The hotel was beautiful, staff was incredibly friendly and the food was amazing. Only ding would be that it was hard to find the restaurants, maybe suggest a tour or distributing a map when you get there. Amazing, definitely recommend this resort!

My husband and I just recently got back from our honeymoon at Paradisus La Perla. I can't rave enough about this resort. The service was amazing, the food was the best I've had at any resort I've ever been to, and the resort was incredibly clean and well maintained. We had a maintenance issue with our room and they were incredibly quick and amazing to get us switched into a better room. The only downside I would say is that I didn't feel there was a lot of night life activities (and the activities they have weren't well advertised). I would 100% recommend this resort and we both said we want to go back!!

The resort was simply amazing! The food was extraordinary and the staff were exemplary. Royal service is worth every penny. The room was awesome and the adults only pool was warm like bath water. I would definitely recommend this resort.

We absolutely loved this resort and the staff. Food was excellent, rooms were beautiful and kept very clean by the staff Common areas were plentiful and although the hotel was almost full, we never felt crowded. Beach was excellent All in all a great vacation. Kateryna Mikhailiuk of TripCentral Burlington suggested this resort and she was completely right. We had intended to go to a Royalton as we like them so much but this was equally fantastic

More than satisfied with our vacation. The facilities, food, beach, room were all excellent. All personnel at the resort were very helpful and caring. Will return for another stay as soon as possible.

The rooms were tastefuly furnished with romantic undertones. Perfect for a honeymoon as well as silver anniversary celebration. Very luxurious. Each room had a bath tub, shower and an individual jacuzzi in the porch. The stay will gave the jacuzzi all set to go by your butler when you come to the room in the evening. Champagne in the evening by the butler made the atmosphere more romantic

We're forever spoiled. From the moment we arrived we were made to feel special (thank you, Sergio at the front desk). From Eduardo and Carlos who served us tirelessly on the beach to Luis at The Grill whose menu suggestions led to a few of the best meals we've ever had, this resort pulls out all the stops. Nightly entertainment was top notch. Be mindful, the clientele is young and it can get a bit loud at the pool, and they host are a ton of weddings which bring their own brand of party hoopla, so if you're retired and are looking for a very quiet getaway, this is probably not the place for you.

Hotel is beautiful. Modern style and well kept. It is very clean. We had a Jr Suite and it was beautiful; lot of space, and very clean. Food is the best I have ever had among all the resorts I went I recommend Fuego and The Palapa for dinner. Staff is very kind and dedicated. Many transats and Bali beds at beach and pool; it is easy to get one. There are few issues. The resort space is not well exploited as far as we are concerned. -There are many nice bars but they are all empty making atmosphere boring. -Lot of empty space where they could for instance organize evening events like a tapas bar with music. -The nightlife is rather quiet and when there is a show, it is not in a theatre; the stage is on the main floor and it is hard to see if you are not seated in front row. -Beach is rather small. -Buffet is a little limited in variety but food is good. -The adult section should have the tequila tasting salon and the cigar room rather than the family section. -Towel system should be revised; they are very strict you only have one towel you can change whenever you want.One of the person travelling with us has backspin. We asked for an extra towel and the hotel staff refused to satisfy our demand even after we explained him the reason why Though I really enjoyed by vacation at Paradisus La Perla.I probably will not go back because of the atmosphere.

The entire resort is 5 star.......from the food to the rooms to the great staff to the amenities to the bars and a la carte restaurants. First rate. However my wife had her phone stolen from our room. She and I both know that it was a maintenance guy who was in the room when we were at dinner. He was there to fix the toilet. I know he swiped it. Security came in to our room. They did a thorough investigation etc. and then provided my wife with a letter that was pure BS......not appreciated!! Lock everything of value in the room safe!!!

I still recall sitting down with our travel agent, Tanya V, and hearing about all of the wonderful things Paradisus La Perla has to offer. After seeing and experiencing the resort first hand, I am 100% positive we made the right choice (with her help!). Check in: We were greeted upon arrival with a cool towel, a purple drink, an intoxicating aroma as well as stunning decor. Our room was not ready (they had overbooked) and we were upgraded to a one bedroom suite without any extra charges. They pushed two queen beds together to make it one of the biggest, most comfortable beds I've ever stayed in (I'm used to sleeping with a 100lbs bulldog and a 6'4 boyfriend, both who hog the bed and snore, so I was more than pleased.) Room: Modern, stylish, and clean as could be. We had living room area, a jacuzzi tub on the balcony, and a little kitchenette. Air conditioner worked great and again, incredibly comfortable beds/pillows. (There is a pillow menu!) Resort: Breathtakingly beautiful and well maintained. There is peaceful soft music playing while you walk through, taking in the tranquil ponds with coyfish, turtles, plant life, and art sculptures. They also have one of the nicest gyms I've ever witnessed. Honestly, the staff there have thought of everything to provide the best service you could possibly want, always with a smile on their face and happy to help. Food: Incredible. I left 6lbs heavier. Room Service around the clock. My favs were: Vento, Oilo, and The Grill. The fish tacos at the Pool side restaurant were so, so yummy. And the I'm already missing my after dessert, dessert: the scoop of gelato ice cream I would get on the family side buffet. Beach and Pool: The beach was very nice. Again, the staff work so hard to maintain the property (the beach has some seaweed that requires daily removal). The beach servers, Ricardo and Freddy, were so very attentive, personal, and kept the drinks coming! The main adult pool is more of a party atmosphere and great for people watching/relaxing in a pool side cabana. What I would have changed: I wish I would have been more firm with the person who was encouraging me to attend the hour long presentation (timeshare kind of thing) as I felt like she was intensionally trying to make me feel bad for saying no and kind of taking away from the excitement of just arriving at the resort. Our Nexus Tour guide accidentally wrote the wrong resort entrance on our excursion receipt. So we had gone to bed early the night prior and waited at our resort entrance at the designated time, only to be left behind! The tour bus waited at La Esmeralda (family side), while we waited at La Perla, one "gran problema." I then waited in the lounge of La Esmeralda for an hour and a half for the Nexus Tour person to arrive in order to be refunded the money. Although this person was scheduled to arrive at 9am, it wasn't until someone from guest services assisted us by calling Nexus Tours. The person would not issue a refund over the phone and were trying to push back a bit by attempting to say that we weren't in the lobby at the right time. After some serious back and forth, which was incredibly unprofessional and not accommodating whatsoever, the Nexus employee on the phone advised that a representative would be in at 4pm to assist us. Merisol was fast, efficient, and provided us with a refund within minutes of her prompt arrival at 4pm. We really appreciated that the agency called to follow up twice in order to apologize for the mix up, however, the bottom line was that it was precious time wasted waiting around. We are still awaiting the agency to process the refund (they advised it would be back on the card in the next 3 weeks) and indicated the intension of sending us a voucher for the mix up. In the end, I didn't get to see Tulum, however, we definitely made the best of our last day and this should not be a poor reflection of the hotel in any way. Looking back at our week in paradise, these are the only two things I would have changed. La Perla's atmosphere, staff, service, and overall experience was over the top extraordinary. Don't wait another moment or look at any other resort option, La Perla is the place to go. Special shout out to Venancio of Guest Services who went above and beyond to ensure our last day, despite the tour disappointment, was really special.

The resort at paradisus in mexico at playa del carmen was absolutely the most breath taking resort we have ever been too. From the moment of arrival we were greeted with kind genuine workers. We walked into our room and our jaws hit the floor. Honestly the most beautiful most stunning room we have ever been too. Everything was clean and well taken care of. The workers were also very friendly. We fell in love with a few workers in the lobby and on the beach. They treated us like royal and respect. The food was remarkable and so tasty. Everything was delicious and we love each restaurant. Absolutely loved when they cooked in front of us too. Made our vacation entertaining! I highly recommend this resort and cannot wait to take our children to the family side. Thank you so much for making our anniversary getaway over and above ! Cannot wait to go again.

Awesome resport and great customer service! The beach was stunning! Great night life close to fifth ave. I would Highly recommend this resort to families And couples. Something to do for everyone! This is our second time at the resort and we are definitely going back!

We just came back from Paradisus Playa del Carmen La Perla , and the ammenities were amazing staff was great and food was delish!!!! it was a tranquil spa. The Beach was gorgeaus and you had bar service on the beach which saved you a trip back and forth ! The gym was exquisitie and so was the spa I would definetly go back

This hotel is absolutely gorgeous and would highly recommend it to anyone. The resort is extremely well kept, and all of the staff are friendly and helpful. There are a large number of different restaurants you can try, all in which are very good. I honestly do not have a single complaint about this resort. If you are looking for a great all inclusive resort with excellent staff and tasty food, this is the place for you.

Gorgeous resort with luxurious finishings throughout. One restaurant better than the next. Had an incredible 5 day getaway for our 10 year anniversary. Super friendly staff, amazing room and great entertainment. Solid ⭐️⭐️⭐️⭐️⭐️

As soon as we arrived we were greeted with the simple phrase of "Welcome Home", and from that moment on the hotel staff went above and beyond to ensure we felt comfortable and relaxed our entire trip. The grounds and pools were exceptionally clean and the food was beyond our wildest dreams. Every meal was better then the next. Our tastebuds danced for joy at the great flavours and the presentation was lovely too. There was plenty of activities to choose from to keep occupied but we simply enjoyed our time by the pool and beach. We also enjoyed the lovely surprises our Royal Service Butler provided to celebrate my partner's birthday; balloons, a hot tub for two, champagne and chocolate covered strawberries. This was the best trip in my books and I couldn't have asked for anything more. This hotel set the bar high and I will be a repeat customer in the near future for sure.

This was our second time at the Paradisus and it was just as good as the first. The grounds, the food the service is out of this world. The hotel is beautiful, rooms are clean and comfortable! Love love love .

The Paradisus La Perla is a top resort! From the moment we arrived we knew that we were going to have a great holiday. The resort is beautifully designed with large pools, gardens, and sitting areas. We particularly enjoyed the food and the service! We were treated like Royalty and you never had to wait on a thing. The entertainment at the resort is spectacular and authentic. My wife and I really enjoyed the belly dancing performance as well as the pool party. I would recommend the Paradisus La Perla to anyone!