I first want to start off with the staff who was absolutely fabulous. It didn’t matter who we were in contact with, they were absolutely amazing. The food was not as expected for a 5 star resort. I enjoyed Gustos, Braza and the Sushi Restaurants. The menu was on repeat too often as well. I don’t like the design of the buildings and they were run down in many areas. Great selection of pools and the beach was nice.

Just finished a week on the family side (non-Star Class) and wanted to share my thoughts. I've stayed at countless resorts, and this one ranks near the top for me. Yes, you need to get up early and play the towel game, but that's the reality at most resorts. It didn't bother me since I'm an early riser and enjoy reading by the pool. There are definitely a lot of paid "extras," but we didn't spend anything beyond what was included and never felt like we missed out. I can't really comment on the evening shows. After a full day in the sun (and a few drinks), they just weren't a priority. My son made some friends, and they had a great time hanging out at night. Restaurant rankings: Excellent: Sunset Strip Steakhouse / Teppanyaki / Indian / Breakfast buffet Good: Mexican / Dinner buffet / Guy's Burger Joint / Wood-fired pizza at the Italian restaurant Not my Fav: Sushi / Italian The lazy river was a great bonus, especially since the water stayed cooler than the pools in the July heat. I'd recommend bringing an inexpensive float from Amazon and leaving it behind for someone else when you head home. The pools were nice, the bars were great, and the drinks were solid. My only disappointment was that mezcal was surprisingly hard to find. We also did a snorkeling trip to Isla Mujeres, which I highly recommend. Rent a golf cart for an hour and explore the island - it's a fun little adventure. Overall, I'd absolutely return and wouldn't hesitate to recommend this resort. The staff were consistently friendly and helpful. We had an amazing week.

Hello. Just returned from Planet Hollywood Cancun. Overall an excellent hotel but has a few things that need corrected. Italian, steak house and Sushi very good. Mexican was ok and Tapanaki was poor at best. Glass around table makes it impossible to hear cook so event is lack luster. We were to get 4 separate courses and only got two. We were rushed and they forgot dessert and appetizers. As something that people look forward to and hard to get they need to fix this meal. Our maid forget to replenish towels and remove used dishes. Dirty dishes were stored in stairwell for days. Overall place is clean, well organized, event staff are great. Beach is cleaned daily of seaweed so beach is useful. Would return. No bugs. Daily visit from iguanas were interesting. They are friendly.

The staff are amazing at this resort. The selection of restaurants is fantastic. Rooms and grounds are kept very clean. This was my third visit here. Lot of things for kids to do. Large, clean pools. Highly recommend.

The hotel room was clean and well stocked with water and pop daily. The food at the restaurants was superb. We enjoyed all the activities and entertainment choices. The check out process was easy and quick.

We usually really enjoying staying at any of the Royalton owned resorts, unfortunately this one left us a little disappointed. The resort grounds were beautiful and very well kept. The food overall was good with lots of variety, which made it easy to find something for everyone each day. The beach was a standout—soft sand, crystal blue water, and truly stunning. It was one of the best parts of the trip. Unfortunately, the room felt very run down, even after an upgrade to the star class side. We got the Entourage suite which is a king bed with a pull out couch for the four of us- we arrived really late at the resorts and there were no sheets or blankets for the kids bed- when we asked for them, they just gave us sheets and no blankets (this was at 2am- so at that point we just made due for the night) we didn’t receive a duvet until night 3. The cabinet doors wouldn’t close, drawers didn’t open properly, lifted ceiling tile in the bathroom, and the shower head was falling off the wall to name a few examples. Housekeeping was minimal (no sweeping or shower cleaning), and we had to repeatedly ask for towels and for the bar fridge to be restocked with water. Lines were long throughout the resort (45 min wait at the coffee shop). The pools were advertised as heated but were freezing cold and went mostly unused by anyone all week (I think the whole week we were there, there might have been a hand full of people using it)- we found out this issue has been on going since November. It was still nice to get away, and any one of these issues on its own would have been manageable. However, taken together, they left a sour taste and didn’t quite live up to expectations for a resort at this level.

Public areas, rooms, restaurants were all great. Room service was great particularly changing towels every day same as beds. Airconditioning was working well. Different restaurants gives you a chance to try different foods and was easy to book

The resort was amazing, and the service was great. The only thing we would ask or change is more direct entertainment for the children. I have been at resorts where there is a children's show prior to the nightly adult show. I may have missed the info but that was our challenge, was finding nightly entertainment for them. Hopefully, we missed it but other than that it was an amazing time.

The hotel was really nice. Very frustrated that everything has to be completed on APP. The staff was very unhelpful. When you asked at the counter to change something they always referred you to the APP. I had emailed the hotel 5 days before leaving regarding two rooms and I heard back from the morning of our ✈️. Very frustrating as I wasted a morning trying to get rooms moved! Food was good and buffet was spectacular. Beach needs work and was constantly a smell in our room. Had the fan on full with doors open to get the smell out of our room. Again asked about this at the front desk and never had anybody come check our room. Paid a ton of money for this trip - would think twice about going back to Planet Hollywood!

I just wanted to share my disappointment regarding our recent stay at the hotel. Although I expected a high-end experience for the price we paid, one of the rooms we received upon arrival had visible mold on the wall (I have photos) and a strong moldy smell, which is clearly unhealthy. We requested to switch rooms immediately and ended up spending nearly two days dealing with this issue. One of the rooms was finally changed on the second day, but it significantly impacted our experience. We had also inquired about upgrading to a Director's Room on the first day, but were told that nothing was available — which I understand. However, the overall situation left us quite dissatisfied with our stay.

The grounds, pools, beaches…the entire property was pristine. Very impressed aT our accommodations and equally impressed with the restaurants and food. However, our check in was very disappointing. We waited in line for over 3 hours to check in. There was a large group in front of us and while we were waiting in line, another bus load of guests arrived and proceeded to walk past us in line and join their group. None of the employees seemed to stop this or even care. The front desk staff were not very helpful. I had an Issue about a charge to my credit card for a service we did not use, I approached guests services to have this charge reversed on my card and was reassured it would be. However, I returned back home and the charge was still on my credit card. A charge for upgraded accommodations that we never received and it was for over $2000 US. Very disappointing and unacceptable. For this reason I give the hotel a 6/10. I was very happy with everything but just a fyi, guest services and the front desk were not very helpful or professional.

What a fantastic resort for families! So many activities, staff is so polite and accommodating. Food & Entertainment was on point! Highly recommend the swim-out rooms to everyone, definitely worth the upgrade.

Grounds were well kept. All amenities were spaced out and easily accessible. We were Star Class guests, Service at the pools and restaurants was good but the ala cart restaurants under performed in quality and experience. Daily room service was very inconsistent with standards not met. Daily follow up required to meet those standards ie: towels, fridge restocking, bathroom set up etc. Overall a very nice resort with a beautiful beach but more attention to the service in the rooms is needed.

The resort it self is beautiful and clean. Unfortunately our Star class Entourage Suite was not acceptable upon our arrival. It smelled of mould and mildew and the bed was wet and it was quite a hassle to get our room changed. The Star Class front desk told us it was the humidity but our family was in 3 other rooms that did not have that issue. Our encounter with Denise at the Star class front desk was unpleasant and unsatisfactory. We finally got a new room a day and a half later with the help of Paola who approached us because we were so upset. We were very thankful for her help. Our new room was perfect, no “humidity “ issues.

This is a resort full of lots to do for kids, water park, lazy river & activities. But beware that a lot of things are at an extra charge! (Trampoline, mini putt, wave rider, etc). I was travelling with a group that had kids, but no kids of my own therefore I looked at the resort through adult eyes. Food at buffet was ok, not great and drinks were decent but not amazing. A la cart dinners were underwhelming. Rooms were nice, and resort is clean. Staff were all very friendly! Just felt like everything was a bit of a money grab, lots of ‘add ons’ and ‘extras’ available but it will cost you -be sure to ask the price before you upgrade your steak for example- $90 USD for a ribeye instead of the strip steak that was actually on the menu. Beach is very nice & not too far from airport. Personally wouldn’t go back, want to feel like I’m in Mexico, felt more like a theme park in Florida. Lastly, didn’t know until we got there that the huge swim up bar & 1 restaurant were closed for renos while we were there, so really brought down service at the main pool.

This resort is a busy and happening resort. There are over 1000 rooms and while we were there they were at capacity. The beach is beautiful! The sand is so soft and white, we were able to find chairs everyday and spent almost all of our mornings on the beach. The pool is great, large enough for everyone, islands or lillypads for the kids to take a break and lots of action happening, foam party, obstacle course. Only down side is people “reserve” chairs with their towels and this makes it very hard to find a seat. Kids pool was great for the kids and great for my wife and I to relax in the sun. Well serviced for drinks and Guy Ferrari burger joint right there. We ate at almost all of the a-la-carte restaurants and had little to no problem booking them through the app 2-3 days in advance. Food was great, highlights for me were the habachi and the steak house. New York strip was a great steak! Buffet was also great food with many options although, got busy at times with big line ups. Food overall was top notch. Our waiter for breakfast and lunch was Sergio, if you get the chance to sit in his section he is calm, cool and collected with a steady service without bothering you. He’s the best! Last the rooms, they were dated and need an upgrade. They were clean but did have a bit of a musty/humidity to them. Also, they advertise that they are queen beds, they are NOT they are doubles. Overall good place for our young 4&8 year old family.

The hotel was clean and the staff was always smiling and helpful. The buffett had a great selection with stations that made omelettes, hamburgers, tacos, etc. We went to the Mexican and Italian and Japanese restaurants, the last one was my favourite. Travelling with a group of 16 (adults and children) could have been an issue but we all had a great time.

Hotel overall was clean and the staff were super friendly and helpful. We loved the beach although it was busy during our stay and typical issues finding loungers. The food at the buffet was good with lots of choices. We weren't Star class so had challenges getting reservations at the restaurants before 9pm. The restaurants we did get into were disappointing in quality. The gym was amazing and my kids loved the upper basketball court. Biggest complaint was that the minibar was not restocked consistently with water and we constantly had to go to the main bar and get bottled water. My kids are teenagers and enjoyed the nightclub.

From the time we arrived we found the staff very respectful, friendly and accomodating. Our two Star Class Attendants/Butlers, Erik and Andy contacted us each day advising us of resort events and offering their assistance throughout the day. The staff at the various venues were efficient but not bothersome. Public areas including pools, restaurants and green areas were well maintained and clean. Our room was spacious and clean. The room attendant(s) ensured towels and treats were replenished as needed. There was the air of happy vacationers throughout. We did not see any aggressive behavior or overly loud noise. Our grandchildren enjoyed the Dino water park, lazy river and the pools. Great resort for a family vacation

We had an incredible time at Planet Hollywood. As a large family group of 10 there was something for everyone to do. Our swim out suite was amazing and our vacation wouldn't have been as incredible had it not been for our butlers Roy and Oscar. They went above and beyond! They even surprised my son with a bucket of chocolate milk and m&Ms! We have been to many all inclusive resorts but all the staff here were so friendly and welcoming! The beach is absolutely beautiful and there are many pools to enjoy. My hubby planned a lovely romantic dinner on the beach with the help of our butlers and we also did the fast drivers experience, which was fun! There were 2 minor cons. I did feel that there were a number of experiences that required additional expenses. So if someone is looking for absolutely everything to be included that won't be the case. I also didn't like being roped into a 90 minute presentation for their Prime Vacation club. We were offered a number of gifts to simply attend but we did feel somewhat pressured. It wasn't the best way to spend the first day of our vacation. But generally we had a great time!

The hotel was beautiful, probably the cleanest hotel I have been in also the grounds were beautifully looked after & clean. Hotel staff were very friendly & helpfull. We ate at the buffet for every meal and there was lots of variety of foods for all meals and plenty of it. I would highly recommend this resort great for families with children. It is a large resort with a fair amount of walking

We just returned from a week at Planet Hollywood and loved every minute of it. Highlights included the gorgeous, well maintained sandy beach, the lazy river (and grotto bar!) and of course the wonderful service. Every employee went above and beyond to make sure that our stay was enjoyable. The staff were friendly and helpful, and the food and drinks were great. Top restaurants for us were the steak house, Indian, and Teppanyaki. We never repeat a trip, but are seriously considering a return to Planet Hollywood with friends.

Great resort, very clean, great food, lots to do, my in laws did have an issue with their reservation, they said it had been cancelled, they did get a room and it figured out with a few phone calls not sure who’s fault that was, Tripcentral? West jet? Hotel?

We thought the hotel was clean and the beach was incredible BUT the staff at the resort were all very rude. Not a single member of bar staff greets you with a smile. They are impatient and disrespectful. We were a large group of 32 people and the resort couldn’t accommodate us and were not even nice about it.

The only good thing about this hotel was the quality of buffet food, but it didn't have any entertainment or music programs by the pool, its pools were very small and dirty, and in the end, it didn't have good room service either for cleaning or for food.

Service – by far the worst service we’ve received: - Reception was not helpful and did a terrible job of explaining things during check-in and didn’t get anything better on follow-up - Did not receive water in the room despite calling 3 times (room service, front desk and concierge) and when we went to the two bars that actually had bottled water, they claim to have run out…. We were going on an excursion booked with PH and needed water with 30c+ temps! - FYI – we had refillable bottles which we used so bottled water was just for trips and as needed to refill overnight Dining – MOST TERRIBLE reservation system and app - We could not get dining booked for first 2 nights because it opens a certain time and is booked up. PH should help guests for first 2 days as there is no way you can get reservation on the app - We were party of 4 and due to dietary restrictions we needed to split up meals for one evening and app does not support 2 reservations for the night – terrible design - Japanese reservation, I wanted to move the timing to later it due excursion and went to them 2 days in advance and restaurant nor front desk did anything – so not helpful or accommodating. They didn’t even want to hear it so we cancelled it A couple of good things but that was because of the people: - Entertainment team was amazing - Pool and beach wait staff were great but of course only when you tipped them Overall, I would not go back to this PH given the terrible service and dining reservation – Mexico has lots of resorts that do better and PH is not one of them!

Food options and quality is not that great, other resorts beat this one in this category. Not a lot of activities to do compared to other resorts. Otherwise an OK resort to stay at, friendly staff and good service.

The hotel itself and grounds were nice. Rooms are not cleaned properly and the first day 85 dollars was stolen by the maid service then they locked our safe which wasn’t locked since I had only left the room for 20 mins while this happened. They don’t wipe anything down or clean anything just make beds. Food is mediocre at best definitely not 5 star and anywhere to eat is an hour to 2 hours they say come back. Had to call 6 times to get new towels. After 3rd day they stop stocking the fridge, called 5 times for water bottles to room before my wife went and found some. 3 days later at 10 pm they knock on door with 3 waters. Told us to be down at 655 to catch bus to leave we were there at 653 and bus was gone which they said was our fault. Shower water smells like bathing in sewage. I can go on just know it’s Not a 5 star resort.

The food, the entertainment, and the hospitality is always fantastic! So much to do, and a variety of cuisines. Staff ALWAYS going out of their way to assist you, or simply wish you a good day. There's always staff picking up after lazy people who can't bother to return their cups, or soiled pool towels. The prices at the shops are similar to what's paid at airports or venues. Don't expect prices such as Dollarama. I wish there was an option to upload photos. The beach is very memorable, and I tried to spend every second I could enjoying the white sands, and the waves.

The hotel is ok. The staff are amazing. They work so hard to create a vacation for you. Lots of things are hit and miss. Buffet food are ok. The restaurants are ok. But we had one great night at Catch! Miguel knocked it out the park!?The music at night was insanely loud. Your restful vacay is def not happening. You’re up every night till 2 or 3AM hearing lousy music. One night they were playing an actual horn playing Mexican music till 3 AM. The need to re route live music on the resort. Families with small children good luck putting them to bed. The resort has master switch for your balcony light that’s like a prison light keeps you up at night. The drapes couldn’t block them out. The first few nights they weren’t on till a few day in they appear. The resort has one coffee shop never a quick stop to have a coffee. Always a que My room was not cleaned for 4 days. They couldn’t get our room till after 5 PM. It’s not the house keeping fault it’s probably management need to innovate different strategy. If someone is behind move staff like a chess board. I’ve worked in the hospitality industry for over twenty years in resorts from Whistler, BC to Kanata,ON. The only reason I recommend this resort is how amazing the staff is. They’re kind and thoughtful. I really enjoyed engaging with them. They love their jobs and the hospitality industry had a huge hit from Covid. They proved to be the hit of the trip.

Extremely disappointed in the service - you pretty much can’t get any attention without flashing money for tips. I was denied even a water bottle on more than one occasion and only after someone else in my group mentioned I was pregnant did they give us one. You cannot get in at any restaurant without tipping or waiting til 10 pm. We were there for a wedding with 120 guests … and even witnessed the bride trying to order shots and the bartender walking away rolling his eyes because again no tip. Our building only had 1 working elevator most of the week (and there was an event space on the rooftop of that building causing major backlogs in its usage). On rainy days the elevator stopped working completely and we had to use the stairs… with a stroller in hand! The neighbouring building was out of power completely for half of one of the days. The list honestly goes on, it’s just extremely disappointing and one I would never ever recommend and one you couldn’t even pay me to come back to. We complained to the general manager who said I want to make it right, will get you any reservation you want. We said we didn’t want anything just not to be pressured to tip to do anything on an “all inclusive resort” and he still insisted- and then never followed up and when we did he said “will try my best” and that still never happened.

Stayed for 1 week with family. Kids had a great time at splash pool. Very clean resort. Excellent food. Only negative was you had to wait in long line for dinner at restaurants. Will be going back next year.

Planet Hollywood has it all, a great long stretch of beach, powdery white sand and nice cold drinks. The Lazy River is great fun and brings out the child in all of us. Hotel is modern with a great layout and easy access to all amenities. Great variety of food at Specialty restaurants (no reservations required) and huge buffet that offers something for every taste. The staff are amazing and take excellent care of their guests. Rooms are large, spacious with very comfortable beds and great WiFi throughout. Will for sure be going back to this one!!

I visited Planet Hollywood on November 25, 2023 to December 2, 2023 with a friend. Loved almost everything about this place. The food was very good and there was 24 hour room service that was pretty quick compared to some other resorts we have been to. We loved the rooms and all of the attention to detail. They had 2 separate closets with a 3 drawer chest, 2 separate areas to keep your suitcases, separate bathroom vanities with mirrors and hair dryers. The beds were super comfortable! The Hollywood theme touches in the room were very cool. By the pool we had Milo as our server and he was amazing! Milo went above and beyond! Miguel at the buffet was also another person that stood out for his excellent service. The entertainment on the majority of nights was fantastic! The only complaint I have is that sometimes the restaurants were long to wait for. There are no reservations to be made except for the show at the Japanese. When we went to the Indian restaurant and checked in we were told it would be an hour but when we went back after an hour we were told it would be another hour! We felt that a 2 hour wait for 2 people was a little extreme so we went to the client services desk to voice our concerns. They were fantastic. We were escorted back to the Indian restaurant and he got us in within 15 minutes. In addition, they made reservations for the next 2 nights at a restaurant of our choice. And as a side note, when we did get in the Indian restaurant it was half empty and we were in and out within 25 minutes so not sure why the wait was so long. Overall I was very happy with the resort and would definitely recommend it to my friends.

Our second time at this resort in two years. We were so impressed the first time that when we went to a different resort a few months later and were so disappointed cause PH showed us such a standard we haven’t seen before. After showing family members pictures of the type of seafood available at the buffet, we are now planning a big family trip next year. Can’t wait to be back.

We had a fantastic family vacation. We read a few bad reviews but the hotel exceeded our expectations. Good food, beautiful beach and good service. We didn’t do star class and still had a wonderful experience.

Stayed here two weeks ago. Beautiful resort, terrible food. The buffet was pretty much empty every night and it had the same repetitive food. Would not recommend. We had a butler who basically just made us dinner reservations and nothing else. Do not upgrade to star class as It comes with no extra benefits

I took my family to this resort based on recent experiences another family member had and I was not disappointed. The atmosphere was lovely and incredible. The staff were very helpful. The overall experience of the resort was excellent. I would recommend this resort to anyone looking for an all inclusive experience.

Great family holiday. Service was amazing, food was good, hotel was clean (was worried about the musky smell I keep reading about but luckily we didn't experience it). Very family friendly, lots of entertainment. Fun characters and entertainment even at breakfast. Would definitely go again. Only thing I would note which didn't impact my stay in any way is that they have cut corners with building the resort and at two years old, it is showing some signs of age. Other than that, we loved it. Lobby is gorgeous, staff are SO friendly, and facilities are lovely. Kids were obsessed with kids pool - cabanas, restaurants and bar service all in the proximity so it was easy to spend hours there.

Our family had great time at the resort. Food, services everything was great except last day when we had issue with the running cold water. I would recommend to have little bit more choices for vegetarians. We were turned down from burgers restaurants many times because they always ran out of fries and veggie burgers. By the way their fries and veggie burgers were the best we ever had. Must visit restaurants Fuel Gusto Sutra Guys Burgers

This is a great place to take the entire family. The buffet has so much variety and seems to be open most of the time. The fuel cafe is not be missed. I will say there were no Covid 19 protocols and no masking at all anywhere on the premises. The reservation and eating at the specialty restaurants was extremely stressful and really is a downfall considering all the other great things on the resort. Entertainment was excellent and really fun. Thank you

This resort was wonderful from check in, to room amenities, restaurant options, food quality, pools, entertainment, drink options and service from, butlers, waiters/ waitresses, bartenders, pool attendants and room attendants. Would definitely recommend.

If you are looking for a resort that checks all the boxes, this could be the one for you. The kids pool and amenities are great, with lots of activities to do. This is a Marriot 5* resort, but lower your expectations from other Marriot locations. The attention to details is lacking, such as hair found in the drawers in the dresser, air conditioner not working at check in, bathroom door handle falling off in hand, stale food at the buffet, bland drinks, staff's ability to adjust to the changing moments is very slow, scheduled event last min changes, broken pool chairs still in play, broken glass on pathway for over 24 hrs, and overall condition of the resort needing some attention. All in all, it was a great family vacation. Restaurants were generally decent with good service, if you go early. (not star class) Speaking of Star Class, there was a very distinct division between the two. So if it's important to have 'extras' to feel like more of a vacation, I would definitely say that you need to upgrade at this resort.

We spent a week with our two children, aged 9 and 11. PH was an amazing resort! The beach was gorgeous, the grounds were easy to navigate and there was lots to keep my kids busy. They absolutely loved the lazy River, FlowRider, and water slide. The room was perfect. We had a king size bed with pull out couch. The pull out couch was about the size of a king sized bed, which was perfect for the kids. The food was amazing and the buffet, which was our default restaurant, did not disappoint. While it was difficult to get in to a restaurant, you could easily do so by being there early. The staff was fabulous and always smiling. We especially appreciated Lalo from guest services and Antonio, our everyday server at the buffet in the morning. Our only complaint is the major spring break vibe we got the moment we arrived. It wasn’t the most pleasant scene, being there with kids and having them witness unruly and inappropriate behaviour.

We had a great time at this resort, I’ve been to a lot of resort’s but this one had the nicest rooms. The buffet was loaded with great food, lots of omelettes bars. The kids had a great time at the kids club. Eric the pool waiter was fantastic, Hugo let us use a cabana for part of a day which was really nice. Robinson was really nice with the kids at the beach. All the staff were really friendly. I would definitely go back to this resort

The resort met all our expectations. Lots of amenities for families was the main draw for us. We stayed at a similar resort last year in DR and our family really enjoyed the Lazy River and mini putt there. When booking this trip finding those offerings, in our preferred destination Mexico proved challenging. Planet Hollywood was a solid choice and I’d recommend to anyone looking for similar and who plan on relaxing at the resort and having things to do without leaving the resort. We’ve been travelling for more than 20 years and the “tier” systems at resorts are more prevalent than ever before. We did not book Star Class, and were satisfied with the service and offerings, however the color of your bracelet was noted. We were on vacation, and weren’t in a rush to be seated, and weren’t requiring “top shelf” alcohol. If this sounds like something you require, I would recommend upgrading to avoid disappointment. We did pre-select our room and received the one we paid for. That is a nice option if you don’t want to roll the dice on the location of your room. Our transfers with Sunwing were smooth and efficient. No complaints whatsoever. The resort location in relation to “Cancun strip” is quite a trek. We’ve stayed all over the strip and in the Riveria. If you want to see the ruins, or go out to clubs I wouldn’t stay in this area personally. There are so many resorts being built/newly constructed nearby that look amazing in this area. The beach was very large and they regularly cleaned up any sargasso that came in. The wind the week we were there was very strong, one day the resort required all the shade umbrella to be kept closed for safety. I’m not sure if that is the normal for this area, but that day no one was on the beach because the sand was literally blowing! The food offerings were very good, the buffet was better than most resorts in terms of variety and quality. The burgers, pizza take out, and sports bar made up for that for us, but may not for everyone. We’d return next week (wishful thinking), next month, or next year!

Planet Hollywood in Cancun is a fantastic place to vacation. The resort is beautiful with lots of amenities for the entire family. The staff was very friendly and willing to do whatever they could to make our stay more pleasant. We upgrade to the Star Class and I would definitely recommend doing that as it gave us additional benefits and access to amenities that we were able to take advantage of. A friend of mine has already booked to go to this resort at the end of November, after hearing what a great time we had.

It’s Definitely not a 5 star Resort. The service and the food is alright, the buffet is very small for that size of a resort there’s always a line up to get into the buffet I have been to Mexico quite a few times I never had to wait in the line up get into buffet.

Awesome location, staff, beach, buildings and restaurants food. A lot of people, bars, pools and plenty of space when you want a chair. Be prepare to pay for any extra you wish i.e. brand alcohol, shisha bar, a la carte menu etc. Bars on the family side of the complex did run out of beer really often. Found it special to be told that I could not walk or use the pool on the '"adult" side of the complex when myself is over 30 and that a different bracelet was required, again with extra cost...

We stayed for 5 days in planet hollywood cancun .overall resort is good but food was average. Pools and activities are good kids had fun in lazy river and pools .beach was clean white sand beach. comparatively drinks and food was not great...not too many options in lunch specially.

Breaking out of our Covid shell, we risked a trip to Cancun. It was fabulous! Lots of red tape and documentations as expected- but the sun and ocean were worth it. As far as Planet Hollywood goes- too many little annoying things resulted in me not returning. The staff was absolutely great. Standard rooms were lovely and spacious. BUT: - Lining up for a la carte restaurants (1-2hrs)not my idea of a night out. ( if you were in Diamond/ All star club you could make a reservation) So their ‘first-come-first -served’ format was awful. - Not all restaurants were open every day and a few were only available to the higher paying customers. -the buffet was alright but at least 1/3 was Mexican food. Also, it as the same every night. -when going to eat, it wasn’t enough to give your room number and say your name, you had to spell it out! Unfortunately mine is a long hyphenated one. -entertainment??none really So…. It was just too many little things that irritated us. Things that I didn’t find at other resorts. If nothing bothers you… then this place is fine. It’s said to be 4.5 stars and that’s what you pay for but don’t get. -

Restaurants Enough to choose from, available although we were in star class and the butler made reservations. Dervice was generally fine. Rooms Spacious, great beds, all amenities, cleaned daily although sometimes the cleaning was suspect. Switches and air conditioning are supposed to be ecological. At times the AC seemed to be never on and at times you couldn’t find which light switches turned things on or off. Beach Absolutely beautiful sand and water. Very little washed up seaweed on any given day. Service/people We purchased star class which gave us butler service. This ws invaluable when used correctly. Don’t waist their time for us etc. these people and the general resort staff were excellent. Resort condition Generally, it is in good shape, but considering it is only a year old you wonder how long it will last. Doors didn’t shut, decor needed correcting/fixing as did many parts around the resort. I guess them being a year late to open and in a pandemic, it is better to open with 500,000 a day income and fix as they go, than to wait until things are perfect. Check in was easy The wrust bands we really liked as the enterance to your room.

For a one year old resort it missed the mark in several areas. The swim ups had barriers which blocked out the sun (who needs them at all!). We were side-by-side at the pools. The swim ups at Azul Sensatori Cancun are by far the best in the Mayan - you are served on your patio! Swim up cleaners could also get to all sides of the swim up at Azul easily while algae was on the inner walls at your resort. Ran out of premium Star Class Tequila frequently (except for the best servers who would ensure it was around for my friend & I). A better system for restaurants as we always made reservations but were made to stay in line past our requested time? Why not two lines or so other form of control? Kinda beat up for a 1 year old resort! WE HAD A GREAT TIME DESPITE ANY FLAWS!!!

Hotel itself is nice, rooms are great ( no bathtub tho and not many room have a view of the ocean) i found the food quality in some restaurants lacking esp the mexican and seafood restaurants the indian one was great and buffet breakfast was also decent with lots of food options. Found service to also be lacking. Very easy to book covid tests. Clinic right on the resort just go your fist day to make an appointment which can easily be changed if needed. No line ups $90 US per test - hotel is north of hotel zone so it takes 45min longer each way when going on tours. the hotel seems to be trying to compare to the Hard Rock and has the potential but they need to step up service and food quality - also if you are on the family side even if you are an adult you cant use adult pool or if you want to go to their restaurant ( brazilian and seafood ) you have to pay $20 each . This is just stingy. Every other resort i e been to kets you freely use the amenities and restaurants of both and even go to their sister resorts. The lazy river is great. They even have a bar in a cave so you dont have to get out of your tube to get a drink It was still a nice resort overall and had a nice time

We absouletly loved our stay at this resort. In this crazy time we had our much needed break from routine life. Our suit was very comfortable with all amenities and cleaned everyday. All staff was very helping and professional. Food choices were amazing with coffee shops and burger point. It was not that huge as stayed in the past in different resorts but all nice things were compressed in a beautiful way. Beach, swimming pools and food places were at very comfortable distances so no long wait for rides. Staff was strictly following covid 19 protocol wearing masks all the time making sure to clean & disinfect all places after use. We booked our PCR test on the site and result was delivered early next morning via email.