Loved the lazy river. Service was excellent. Food and drinks were mid. Juices were so wateres down?. Loved the ice cream bar! First room we got that was on the ground floor was not clean. Second room we were moved to was much better. Water parks were under maintenance when we were there, found out about a day before the trip, which sucked. Overall I would give the resort a 3 out of 5.

We enjoyed the resort, Would like to thank Nicolle Kirk for providing us with information and looking at our needs. we wanted and great gym with tennis court and a great beach. We got that. She have used Nicolle many times and was not disappointed. We always go to Nicolle for booking our vacations.

We just returned from Plant Hollywood. Nine of us travelled. Ages 1 to 61. It was the perfect resort. All of us had so much fun. There were tons of things to do. From activities to different swimming options to places to eat to relaxing, options for all of us. Each of us had a perfect room fit for our needs. Mine was on the ground floor and with mobility issues it was perfect for me. We can't wait to return. The children are already talking about it. The price was very reasonable as well. Thank you Planet Hollywood and Tracey at Trip Central.

We stayed at Planet Hollywood for 7 days in the adults only-section in March 2026. Overall, we would give this hotel a 7/10 rating. The facilities itself were very good- great pools, lazy river, a movie theatre (shows about 3 movies a night) was fun and a 5 minute walk from the beach (where they cleaned the seaweed on shore daily, unlike other hotels we saw). They had lots more stuff available, but those are the things we used. One thing I found interesting was they close the pools at 7pm- would have loved a late night swim (kidding of course, I know there staff had a lot of clean up). Our room we'd give a 7/10. The bed itself was reasonably comfy, the sheets were razor thin (we requested an additional blanket and they provided), and the pillows were terrible. Shower pressure was also terrible. Our room was cleaned daily and our fridge was restocked with clean water, which was great. The food in general, I'd give an average 5/10. First off, my girlfriend and I both got food poisoning eating at the hotel. It only effected us for one day, but still leaves a bad taste in your mouth. The all-you-can eat restaurant was not my thing, apart from the fruit (pineapple, papaya), which was amazing. Coffee was good, but be prepared to wait in line no matter the time of the day. The ice cream was also very good- caramel and cookies and cream were my favorite! We didn't love the Italian restaurant (Caccio e Pepe and Pizza were fine, but not spectacular). The adults only restaurants were much better- highly recommend making reservations here and eating breakfast here. I had a fantastic steak and seafood at one of them for dinner (just can't remember the name). The sushi was not my thing either, but the Hibachi was fun. Our chef was super engaging and its just a fun experience to do with the kids or your partner. Pool side- they have hot dogs, tacos, both hit the spot after a few and on a hot day. Make sure you book all your reservations as soon as you arrive- we had to book Hibachi a week out from when we got there (our last night). Overall, I wouldn't say the food overall is horrible and some of the people we spoke to said they quite enjoyed it. However, when I go on a trip, I would love to eat amazing local food (which I didn't really get, everything felt Americanized) or something I can't get at home, and I just didn't get that here. Food is subjective so just take this opinion with a grain of salt. I'd recommend bringing a few snacks for late night because the ones available were sooooo expensive. The staff in general were nice. I'd recommend bringing US dollars for tips, and tipping when you can. They try and push a time-share from time to time/the spa and the excursions, but I know they're just doing there job. Pool side entertainment was a lot of fun- gave you something to do while being in the water all day. In terms of excursions, I'd highly recommend Isla Mujreres. One of the most beautiful places I've been (South side of the island on the golf cart and snorkeling in the most beautiul water I've ever seen). Deep sea fishing would have been great if we caught anything, and the waves were horrendous, but I think we were unlucky. Someone we spoke with caught 2 sail fish and a tuna! Both of these can be booked through the resort, which I also highly recommend you do. Overall, first time at an all-inclusive, and was quite happy. If food isn't a big part of what you need in an all-inclusive, I'd recommend checking this place out given the price.

We had a great time at Planet Hollywood . Food was excellent at the Ala Carts, buffet was your typical resort Buffet. All the entertainment was good , pools clean & beautiful beach. Only negative was they need more umbrellas at the beach which really is an easy fix. The pool area could use more seating but not sure how they really could add more as the area is not very big around the adult pool. The room was clean & spacious but had a musty smell from the high humidity which they can’t control that. Bed was comfortable & cleaned daily. We would return to this resort without hesitation.

This is an older building. Many issues especially with smelly rooms smelling so damp that even bedding felt wet. The people that served were great. Overall we had a good time but would not return to this hotel

Amazing hotel! The grounds and beach were beautiful. Many things to do for adults only, but also for families. Was great to have access to both sides when staying on adult only side. Food options were unlimited, and adult side food options were great. Highly recommended.

Travel: Flew with Sunwing/WS, no issues with leg room on flight. Did not check a bag so I did not have to wait for my bags to arrive. My friends came in with Air Canada and arrived at a different terminal and they took a private transfer on arrival. I took the included transfer with Sunwing and we didn’t leave the airport for 2.5 hours. My friends were at the hotel before I even left and then it was an hour to the hotel. I checked in around 4:30 and my room was ready on arrival. I was provided room 14-106, a swim up with a king sized bed. Room: King sized bed with 4 pillows. Mini bar stocked with water, soda, and two Dos Equis. Lots of storage in the room, plus a safe and a steamer. Bathroom had two sinks, and a separated toilet stall and separate shower stall. Shampoo, body wash, conditioner, soap and body cream in bathroom. Hair dryer worked very well! No issues with hot water or water pressure. 4 towels, 2 hand towels and 3 face cloths on arrival. It was easy to set the AC and the fan.. having the AC set to a lower temperature and the fan going helped to keep the dampness at bay. Ground floor rooms can be a bit musty, but it was only uncomfortably damp/musty after a downpour one afternoon. Clients can request a dehumidifier, which can help. I did not request my room to be cleaned/made up as I was only there for 4 nights. Ordered room service one night off the late night menu, took 40 minutes to arrive. Pizza was so-so. Block 14 gets partial sun, 12 and 13 are shaded, and 15 and 16 are full sun. My friends rooms in block 15 had a warmer swim up pool and less musty of a smell. My swim up was definitely chilly, but I loved the private outdoor space and I also enjoyed the pool a few times. Cannot see ocean from room, and the buildings echo the noise from the pool so it’s not super relaxing. My room had a strange electrical panel that flashed a green light all night—occasionally the light would flash red. It was a bit annoying, but not enough to complain, though I did mention it at checkout. Having the swim up was honestly great—as an introvert who loves shade, it was a game changer for me. Next all inclusive we will be going the swim up route I think! Food: Adults scene gets two extra a la carte restaurants, Braza and Catch. They are also open for breakfast, as well as a la carte lunch. Food was generally ok to good, with a few items that really stood out. The chilaquiles at Braza for breakfast were good, as was the French toast. The Pico de Gallo, guac and chips at Catch for lunch were excellent. The Teppanyaki was the best a la carte dinner I had. I also ate at the Sushi (so so), Catch for dinner (lobster bisque was amazing, everything else was ok), the Steakhouse (good appetizers, but didn’t like the mains so much), the burger bar (when they made the veggie burger fresh, it was fine though it was a really long wait for food here), and the buffet (my least favourite, I did not enjoy the buffet at all—the buffet seemed especially small considering the number of guests that it serves). I would say the food was consistently fine—they were concerned about food allergies and asked every time we checked into a restaurant, and my Celiac friend was impressed with the care that they took. She was also provided an allergy card. Some of my friends did seem to have some issues with the food, and one got food poisoning or a noro-type bug that lasted 48 hours. Reservations for restaurants should be made early and can be requested through the app. Drinks: the wine at this resort was surprisingly fine. They had a decent merlot and cab sauv for reds, a nice chardonnay for whites (also a sauv blanc which I didn’t try), and the sparkling wine was nice and dry. I didn’t like the rose here, I found it too sweet. Mixed drinks seemed to be hit and miss and I found that the best mixed drinks were at the adults only lobby bar. They made a nice espresso martini there, and one night they made me a good Manhattan with Canadian Club ? the drinks at the family side were less consistent (the bars were much busier there), and they made my Manhattan with Jack Daniels (a travesty lol). They also made me a really nice non-alcoholic passionfruit slush at the beach bar (Marco at the beach bar was a delight). Entertainment and activities: the evening shows were alright (that we went to), daytime activities also alright. The disco here was actually pretty good. Most of the entertainment was on the family side—it could be hard to tell what the show was and when, and sometimes the listed entertainment and app didn’t match what was happening. Some of the shows were more popular than others (ie. The folklore show was my favourite, but barely had anyone watching, whereas the Michael Jackson show was packed to the brim). The lazy river was popular and there were a lot of sports to play on the family side. You could also pay extra for activities like the Flow Rider and that seemed popular. The gym was well received by my friends, and they attended a lot of fitness classes. There were aqua aerobics, games, Spanish classes, trivia, and dance lessons at the adults only pool. The pool: I didn’t go in the main pool at all because I had the swim up. We got chairs there one day (chair game is rampant at this hotel! I got up at 6am on my last day for my transfer, and people were down at the pool putting stuff on loungers). The water was pretty cold as they had just had two weeks of unseasonably cold temperatures. Poolside service was quick and friendly, lots and lots of towels to be had (no card or exchange system, but take what you want/need), and there’s a taco truck at the adults only pool which looked good but didn’t have a tonne of vegetarian options. The beach: the sand here is really nice and soft, just a bit of rocks going in. The water is beautiful and turquoise with fairly large waves and it’s a bit rough, especially when windy. Great walking beach! I didn’t see anything on the beach that made me concerned (I read reviews of manatee poop, crocodiles, jellyfish, etc.). Getting loungers were easy, getting loungers with an umbrella were not as easy but they will help you find one if you don’t get down early. Beachside service will bring you drinks, and the guys at the beach bar are also great. No issues with seaweed, there was a bit each day but really barely noticeable. The staff: every staff member I interacted with was lovely. Special shout out to Marco at the beach bar, as well as Fernando and Moises at Catch and Braza. Overall impression: this resort was a solid 4 star—I would not sell it as a true adults only given how much of the amenities are on the family side, and the vibe wasn’t super relaxing IMO. However would be a good option for multi-generational travel, and there doesn’t seem to be a huge difference in price between the sections. Internet worked oddly sometimes, WIFI was best near the lobby though you could still get it at the beach. It reminded me a lot of the new build Riu and Riu Palaces (some things better and some things not done as well). Not having the Star Class upgrade didn’t seem to negatively impact our experience, though they do have a preferred location for rooms and some of their swim ups are actually oceanfront, which I think would vastly improve the swim up experience. This resort is quite big! I easily did 10,000 steps a day just walking around the property. I would not repeat as the property is not my usual vacation style (also I almost never repeat resorts since there’s so much to try!), though I would love to come back to Costa Mujeres, which I think is the best of both worlds (less seaweed than Riviera Maya, not as commercialized as Cancun proper).

Clean, wide spread out resort. We stayed in a Star Class room which I loved as we had access to the Star Class beach (gorgeous and loved the beach gentleman that brought us drinks all the time lol), bars and restaurants. As 2 adults travelling I would recommend as there are not as many kids around on the beach. Restaurants were fabulous (Indian was our favorite), rooms were clean and have been maintained considering the turn over. Everything was fabulous.They put a lot of effort into a Superbowl party!! Would definitely recommend to family and friends.

WE LOVED OUR STAY AT PLANET HOLLYWOOD. IT WAS CLEAN AND WELL LAID OUT. LOTS OF RESTAURANT CHOICES WE AVAILABLE TO US. WE STAYED ON THE ADULT SCENE SIDE AND WE COULDNT BE HAPPIER WITH OUR SWIM OUT AND KING ROOM. THE ONLY COMPLAINT WE HAD, AND IT WAS OUR FAULT FOR NOT RESEARCHING THE VENUE A BIT MORE, WAS THE LOUD ENTERTAINMENT THAT WAS HAPPNED EVERY EVENING UNTIL 11PM AND AT THE POOLS FOR THE BETTER PART OF THE DAY. OTHER THAN THAT I WOULD RECOMMEND PLANET HOLLYWOOD

Star class was not worth it, you didn’t actually get any benefits . Reservations were easier to get without star class . Room was dirty sheets had feces took them all off and asked for new ones and they put back the ones with feces. We asked for no maid service while we were there . The mjnibar was never stocked. Shuttle to airport didn’t exist cost us $300 us both ways .Lived Tripcentral up until this trip feel like we were scammed going to stick to air Canada vacations

Public area was good, food was ok, but service was poor as we reached hotel at 10pm all the restaurants were closed and and rooms was even pathetic - Not cleaned at our arrival, coffee machine amd dryer was not working, closets were broken even after compliant nothing happened.

This is a lovely resort ..food was great , and the hotel is clean with really friendly staff. The grounds are well kept and tidy. Rooms were spacious and well supplied.There are also so many places to see beyond the resort and it's easy to book tours from the lobby area.

The first concern is we paid for checked luggage to Cancun and again paid for the same checked bags back to Toronto which we were surprised to be required to pay because we already paid it once. However, the baggage fee back to Toronto was in USD and there were taxes on each bag. Luggage to Cancun from Toronto was in CAD and taxes included. Our most significant and important concern is of the false advertising of this resort on your website. It is most definitely NOT adults only and we paid more for ONE adults only pool; (basically) ONE bar; and ONE adults only restaurant and another with a dress code that did not allow bathing suits/cover ups during lunch service. We were left with little choice but to visit the buffet for lunch where some families were seated in the “adults only” section anyway. All the à la carte restaurants that required reservations were open to families. It was very frustrating to enjoy quiet time and peace and quiet our whole vacation. And we paid extra to have an “adults only” experience. When in fact, we did get much less services and experiences as compared to the families, yet we paid $200-300 more per person. The families had much more freedom and variety to the resort. There were even instances of families (evident by their purple bracelets) using the adults only pool and taking pool chairs away from those of us who paid extra for this one and only enjoyable amenity. It was always extremely hard to get pool chairs (because there were already too few), and we had to find a spot there every afternoon. Our swim-up room was in shade from 12:30 pm and on (also a big disappointment for us when we were promised significant sun at that room by the front desk when we checked in AND paid MORE for this upgrade.) Perhaps if we weren’t sent to the wrong lobby when we arrived, the employee at Adult Scene check-in could have been clearer on our requirements for the room/sun and we would have received our welcome drink; (we did not receive our welcome drink, by the way.) I would also like to make known of the issue we had upon departure from Cancun which occurred on the airplane. We taxied to the runway and when about to take off we were informed of an issue at the front of the plane. We found out later that there was a very intoxicated woman with her family and children and she had vomited everywhere. We returned back to our gate and she refused to get off the plane and after an hour and-a-half the flight crew, Border patrol and Mexican Federales eventually removed her from the plane. I do not know what can be done about this inconvenience, but I do hope that there is some form of monetary fine for this family. They were quite an unruly family and in fact, I heard many complaints from other passengers about them regarding interactions and behaviour of the children witnessed at the airport. I did witness the intoxicated woman hurriedly purchasing a beer while I was waiting in line to board (and we were very near the end of the line to board.) In any regards, we are happy to be home and the only good thing about our experience was the weather.

I watched and read many reviews ahead of going on this trip, but I always take them with a grain of salt. I have spent time at 5 star resorts and 3 star resorts, and some of the complaints can be off from my experience. 1. Check in process- we arrived at around 11 and check in was 3 pm. It was a long day and had I realized I may have opted for a later flight. We got bracelets and could enjoy the resort while we waited for the room to be ready. It was our first time there and there wasn't anyone to show us a basic tour around, so we wandered until one of the concierge helped us about. Went back at 3 to find that the room was still not ready. It was closer to 4 before we got to the room. 2. Room - The room was clean and spacious. I didn't find it any more humid or musty in comparison to any other resorts 0that I have been to in the Caribbean at this time of year. (I always travel the first week of October) We didn't bother with a dehumidifier. We were in building 16 on the 4th floor. For a resort that is a 5 star rating, I was surprised that the closet and cupboards were looking shambles, doors were not closing properly etc. One big note is the shower had no hot water in the afternoons, with the exception of one day. Although, one sink would only put out boiling water at all times of day (so it wasn't an issue of no hot water at all, just none in the shower). The mirror lights were cool, but one didn't work. Loved that there were 2 sink stations! 3. Room service- what service?? We ordered room service the second day as it was rainy and didn't feel like leaving the room. I have never used room service before so was excited to try it. I was around 1:30 pm and after we ordered it said it would be about 1 hour, which I kind of expected as it was rainy and many may have had the same thought! After a few mins, the app said it would be an additional 40 minutes. After 2 hours and nothing showing up, I messaged the room service to see what was happening and heard nothing back. 3 hours later, we canceled it as our reservation for dinner was almost ready. Disappointing for a 5 star place. 4. The food/drinks - buffet was just ok. The need a better system for keeping food hot, as most things that were pre-made were barely warm. The fish station for fresh fish, calamari, prawns and scallops was delicious, but was always a long wait (very popular), same for the stir fry station. The other foods offered were ok, nothing to write home about, and fairly flavorless. I was surprised at the size of the buffet considering the size of the resort, seemed small to me. We ate at The Catch (seafood), Brazil (Brazilian), Satra (Indian), Gusta (Italian) and the Steakhouse. The Indian had the best flavor, fairly spicy if you have a delicate palate. The Brazilian was my favorite overall. Again with the temperature of the food, most was just barely warm. Guy's Burger joint was good, burgers were enjoyable, fries were cold unless the were right out if the fryer. Gusta had a pizza window and that fresh pizza was amazing! I found the service quality a hit and miss at all restaurants. Food and service left me feeling disappointed overall. No, I didn't starve by any means, it just was lacking for a 5 star resort. I didn't experience any unusual gastric issues while there (I have some IBS issues on the regular back home, so anything I experienced here was my normal). The drinks were fine, not a huge drinker anyway, but I didn't find them watered down much in my opinion. 5. Chair game- we didn't have a single issue with this the whole week. There were chairs with umbrellas at the pool and beach all week, some days we were down there around 9 and a few closer to noon. They may not have been right at the front of things, but I was not rising at 6 am for anything this week to get front row. 6. Pools/lazy river- The pools were clean and I didn't find it too crowded, although we are more beach people. The Lazy river was a fun addition to the day. Sometimes it was busier than others, but there seemed to be floats available (we brought our own though). 7. The beach- this is one of my big things when traveling. I want a beautiful beach! The beach itself is absolutely beautiful. Which was quickly disappointing after being in the water and seeing actual chunks of POOP ? floating all around us. Let me preemptively state that I know this is NOT the hotels fault. This happened all but the last 2 days we spent at the beach. There were several stories as to what kind of poo it was (turtles, manatees, human waste from tour boats dumping at sea), but the fact that I had to dodge literal chunks of feces at all was absolutely disgusting. Many of the return guests and have had this same experience along this stretch of beach. I have never had this experience anywhere else in Mexico or other Caribbean destinations. This alone is a reason that I would never be back to that particular area of Mexico. It is a shame as that particular beach itself is stunning. It makes me wonder if the reports of people being sick at the resort and for weeks after leaving are related ? I can say I would not be back to this resort. Nothing of the above ruined my whole vacation, by any means, but the hotel overall was lacking any sort of "it factor" for me, and the logs of poo in the ocean was the thing that cinched that decision.

The hotel eas beautiful. Loved the attention to detail everywhere keeping with the Hollywood theme. Huge variety of restaurants. Nice gym. Edgar was a good trainer. Lots of variety to choose from for dining. Friendly staff. The Italian restaurant offered rhe best service, followed by the steakhouse. Lively nightclub. Everything under one roof

Unfortunately there was not much shade or seats in the adult pool area. Restaurants were nice, but you needed to prebook 2 days in advance, some restaurants you couldn’t get a reservation. Having a family section and adults only section was very nice. Staff were very courteous and helpful and most wait staff went out of their way to make your visit memorable.

General review: Good value for money Pros - Food is good with lots of choices, beach is beautiful with comfy lounge chairs, lots of entertainment from noon until late Cons- Service in general is poor. There are a few stand outs but 7/10 aren't great It's a very long ways from the beach to the nearest bathroom There isn't a very good adult only bar for happy hour or evening. The lobby bar looks like a hospital waiting room. General - the family side is super super busy so this appeals to partiers and families The concierges are annoying and always trying to sell sell sell Dont do the 3 hour breakfast it's a trap and they say it's half an hour Star class - we didn't do it but the star class room was almost always empty and we had no problem booking dinners on the app 3 days in advance ( prebooked our room choice so prebooked our dinners before arrival ) Any issues with the room were handled promptly through the app All in all it's good value for the money. We wouldn't return because we prefer smaller because at smaller we find better service but for people that like larger and more to do it's perfect

Stayed 13th to 20th April 2025, the resort is located 45+ minutes from the airport in an undeveloped area. Check in went well and the room was large and clean, but damp and musty so we requested a dehumidifier which took 2 days to arrive.The staff was friendly and helpful. There was a lack of deck chairs and shade so the towel game was in full swing every morning. The restaurants were nice and the food great although the booking with the app was hit or miss and when a restaurant seemed fully booked you could walk by the same restaurant and it was half empty. The entertainment was top notch. The beach was lovely.

Planet Hollywood is a good place for the vacation.place was good, food was great it's delicious and the people are very accommodating.and I have lot of fun .everyday is have a different activities.the drinks and food is all unlimited.i have a good vacation.

Would give this hotel a 7/10- butlers are attentive, rooms are clean, lots of dining options. Where it loses points is the lack of umbrellas, crappy drinks, lack of poolside loungers, disgusting room service, and not great service even for those with VIP (star class). We had a decent time, but would choose a different resort next time.

The food at this resort was unbelievable. We were a little surprised with how many kids there were especially at night considering “adults only” but it was still amazing. We rented a cabana for a day it was great. The beach was perfect, the nicest beach any of us had seen in Mexico by far

Food was excellent/top notch! Lot's of restaurants and easy to book thru the app. The service in the a la carte was great but very slow in the buffet> Drinks - house wine was great. Other options were good but not a lot of premium alcohol options unless you paid extra to be in the "Star" class room. Room - pretty spacious but nothing special considering this is 5 star and we were in the Adult Scene area. Pillows could have been better and a bath tub in the bathroom. The resort looks a bit worn out considering its fairly new. Grounds - clean and well laid out but not a lot of security patrolling especially at night. Adult Scene - the minimum age should be 25. There were so many 18-20 yrs old on spring break partying until 3 am, being loud and obnoxious at the pool. It seem the hotel really advertised the resort to this crowd which I was not aware at time of booking. Beach - very nice, but it needs to be cleaned up and raked more. Additional chairs and umbrellas are also needed. There should also be a food option right on the beach and more waiters. Pools - all pools on both family and adult side were packed! It was impossible to find a chair or shade even though there is plenty of space for more. It seems the resort wanted people to rent the cabanas or bali beds at 300 and 150 US respectively. That is way to much when we already paid 5,000 for two people. The bali beds at least should be free and some patrolling by hotel staff to ensure people aren't leaving their towels for the entire day and not using the beds/chairs. Entertainment - hit and miss but we don't care too much about it. Resort credits - these were really coupons to get you to spend more money. False advertisement in my opinion. Overall the resort was nice but not staffed for spring break. Also the resort should disclose on their website that they accept spring break groups as this is determining factors for some, like us. We are in our 40s and there many that age or older who did not enjoy their stay as much or could not sleep.

If you're looking for an adults only 5 star and have been to other adults only resort, this place ISN'T for you!!! Upon our early 5am arrival (late departure), we were checked in and left there to figure out where to go. We were told it's over there on the left, I cannot help you. No one was available and we had to walk around in the dark trying to find our building with our luggage. Beach and the pool are beautiful. However you'll need to get up at 6am each day to reserve a lounger chair, both at the pool and at the beach. There are simply not enough chairs for everyone or umbrella's should you require shade. Good luck finding a spot. Although we paid to stay on the adult side, the beach is a free for all. So if you are looking to relax and enjoy listening to the sound of the ocean, reading a book or taking a snooze, there are children everywhere. This is not controlled so expect it to be loud and maybe be hit by a ball while you're sleeping. In terms of service / concierge / help desk... I don't know how many times we were told "I cannot help you". For example, when the hotel app wasn't working and we were trying to book the a la carte restaurant. Seeking assistance from the concierge was pointless. Their job is to tell you how to do it yourself on the app... well when the app isn't working who can help? What if you don't have the space on your phone to download the app? Whatever the scenario, there was zero customer service. The food buffet was expansive, but beware of the meat sitting there for hours and hours, seafood not on ice beds, depleted salad bar... not to worry there's at least 4-6 different types of french fries, pizzas and all kinds of junk food. The a la carte restaurants are cafeteria style. Very loud, no table cloths and the food is not at the level of the adults only price we paid to stay here. Fill up on a big breakfast because you don't know what the rest of the day will look like in terms of your next meal. You will be refused premium liquor/spirits if you have not paid for the star category. The majority of the drinks barely have any booze. You can get house wine for free but must pay a hefty American price for a good quality wine, so the conversion in CAD was not worth the food accompaniment. Our Directors room was beautiful, just like the photos. However, we had brown water all week coming out of the faucets, tub, leaking toilet and shower. Def. not a 5 star experience. We were told this is normal upon reporting this. This absolutely does not cut it as a 5 star. Had this been a deal of a trip, perhaps some of these things could have been overlooked. This resort might impress the novice travellers, but this was not at the expected level or the price we paid. Sadly it's a BIG no for the Adult Scene, pass and select another.

Was the best resort we have ever been too ? food was awesome, beach was amazing,people where amazing, pools where awesome and rooms where clean bed was comfortable resort was very clean,weather was amazing bars where awesome, everything was amazing ?

I found this resort to be so fun. Rooms were clean staff was friendly and helpful! Pools were amazing. The family side looked fun for kids! Food is great anywhere u eat. Overall i really enjoyed my stay. This resort sure knew how to throw a party!

PH is a very large resort with beautiful manicured grounds, nice spacious rooms, wonderful staff and lots of good restaurants and amenities. We found the PH app was hit and miss with trying to book restaurants and would like to see that be more user friendly as it was very frustrating. The entertainment in the evenings were OK and we were disappointed at the choices and the lack of seating for everyone wanting to see them. The beach was beautiful and sand was very soft and loved spending time there. Having to get up early to get pool lounges was very frustrating and seeing many of them with towels on them and never seeing people using them was also very frustrating. Overall, we enjoyed our week at this resort.

Grounds are well kept. Rooms are very musty smelling very damp need a dehumidifier . Our shower had alot.if rust in it. Maids did bed everyday. Everyone was very friendly. Needs more lounge chairs & more on Adult side. Beach was beautiful! Lots of food options but never hot. Overall I would recommend for family not so much adult.

We really enjoyed our stay at the Planet Hollywood. Resort was very clean, friendly and professional staff, amazing food at the restaurants! Beautiful beach with white sand and clear/blue water. However, our room was very humid. Bedsheets felt damp. Otherwise, great experience! We’ll definitely return.

The hotel was so clean and tidy. Everything was within a few minutes walking distance. The staff are very friendly, and the food is pretty good. Even better in the A LA Carte restaurants. Steaks at the steakhouse A+++. Rooms are very comfortable and clean. Only thing is, we had a swim up pool and could not use it, because they refused to turn the heat on. Beach was closed because it was too rough, and pool was very cold. Windy this time of year (2nd week of December)

Beautiful resort. Well worth checking this one out. All of the staff were friendly and super helpful. The rooms were spacious and clean. Everyday our rooms were cleaned up and restocked as needed. Plenty to do at the resort. The lazy river is one of the best we have been at. There was a movie theater and nightly shows. I recommend trying the fast race car track they have on site. It's a short ride but lots of fun. The entertainment team were full of energy and lots of fun. The food in the restaurants was amazing. The variety and flavor was top notch. If you have kids, there is lots for them to do as well. I also recommend the spa. It was incredible. Can't say enough about the whole resort. You really need to experience it for yourself.

Our recent stay at Planet Hollywood Cancun, unfortunately, did not live up to expectations. From the outset, we encountered numerous issues that marred our experience. Firstly, room accommodations were a major concern. We were moved not once, but three times during our stay without much sympathy or apology. This disrupted our vacation and caused unnecessary inconvenience. Despite these inconveniences, no compensation (room upgrade) was offered, which left us feeling undervalued as guests. We did although receive 2 chocolate covered strawberries, 2 stale macarons and a bottle of sparkling white wine as a gesture to the inconvenience. The lack of empathy from the staff was particularly disheartening. Customer service representatives appeared dismissive and distracted when we raised our concerns, failing to provide satisfactory resolutions or even acknowledge the extent of our dissatisfaction. Another significant disappointment was the water quality and culinary offerings. The water, crucial for any resort experience, was subpar, affecting our ability to fully enjoy amenities such as in-room facilities. Additionally, the food quality was mediocre at best, with many dishes falling short of the expected standard for a 5-star resort. Most notably, several drinks tasted peculiar, resembling the flavor of soap rather than the advertised ingredients, which was highly disappointing. Despite these shortcomings, there were a few bright spots in our otherwise lackluster stay. Alejandra, the pool waitress, stood out for her exceptional service and attentiveness, making our poolside experiences very enjoyable. Her kindness helped to alleviate some of the resort shortcomings. Similarly, Wilbert, our waiter at Gusto Italian restaurant, provided exemplary service, demonstrating genuine care and professionalism that was sorely lacking elsewhere in the resort. In conclusion, while our stay at this resort had its moments of excellence thanks to individuals like Alejandra and Wilbert, the overall experience fell short of expectations due to frequent room changes, poor water quality, mediocre food, and disappointing customer service. For future guests, we hope these issues are addressed to ensure a more enjoyable and seamless stay.

The food at PH was amazing. Our room was clean and the bed was very comfortable. Lots of pools to choose from, plus they have a lazy river. Hotel staff were friendly and helpful. Lots of things to do like batting cage, tennis courts, basketball courts, movies theater, surfing, or just relax on a beautiful beach

We came to Planet Hollywood for our honeymoon April 8-15. We stayed in the adult only section and upgraded to star class. We stayed in building 11 and it was a good location in our opinion. Honestly our butler Yomelly truly made our experience the best. We had a second butler Issac who was also truly amazing!!!! They both went out of their way each and everyday to check in on us, see how our dinner went the night before, share the resort activities for the day and Yomelly would even show up to our dinner reservations to make sure we had everything we needed. Further to all of this amazing service, Yomelly and Isaac even decorated our room one day to surprise us for our honeymoon. It was so heartfelt!! The resort itself is beautiful. I know there are some reviews that complain how only a 3 year old resort can look run down, I disagree. Yes there is some wear and tear but there are over hundreds of people staying there ALL the TIME, you’d think there would wear and tear. I didn’t see any issues with the wear and tear and it did not take away from our amazing experience. The food is great! Buffet food is buffet food, the adult Braza Grill for breakfast is great, the Sunset Steakhouse is so good!!!!! Catch is great for lunch! Pool entertainment on the adult side is so fun. Moses, Hector, Adrian & Carlos hosted fun challenges and games! The DJ was also very good. The foam party on Friday was a lot of fun!! Overall we had an amazing time and we will be back in January 2025 for our friends bday as we sold her on having it at this resort!

This was a great resort. We felt welcome as soon as we arrived. Check-in was quick and smooth. The room was awesome...fun decor, comfortable bed, lots of storage and very clean. The restaurants and bars were friendly and very efficient. The lounge chairs were very comfortable and there were always plenty of towels. The pool area was fun with many great activities and the beach was second to none! The lazy river was also a favourite. There is lots to do and we barely scratched the surface. Can't wait to go back.

We were there from Feb 9th till 16.....The place was very nice Very big and very busy around the pool but over all very nice Just want to bring up for someone that had a kneen replacement it would have been nice to have hand rails all the way from top of pool in to the pool..... P.s how do we let reveiws on the staff because we would love to mention a few of the staff from around the adult pool bar server and entertainment a big thank you to Milo, Benjamin nickname (chocolate man)& Jasmine and (nickname) sexey moses if you could pass this off to the right place they all made our week the best

The resort was awesome. Drink were good, staff was awesome, room was clean, and food was amazing. The one heads up is if you want higher quality liquor you needed to ask for it. Other then that the whole resort was an amazing experience.

Where to start,,, This Resort was way better than I expected!! We Book in the Adult scene with the package Star class with a swimup room ... Nooo regret at all !! Starting from the check In to the Checkout!! Amazing service in every corner of the resort .. Buffet was super good and lots of option & A la carte was exelent!! Our biggest fear when we booked at first was the beach but Wowww .. Beach , Sand , Water just unbelievable how clean and well taken care of !!We were lucky we had a Butler... Best butler ever .. Big Thank you Fernada & Damien you guys were the best and made everything better and easy for us!! Every little detail in the room and outside is think of !! By far the best resort i did and will be back !!

I will start by saying that you should be wary of a resort whose guest services desk has a stack of Spa coupons and a stack of social medial disclosure waiver forms sitting on it. I rated the resort 3 stars on their app while I was staying there and was immediately bombarded with emails from guest services to meet with them to discuss my concerns. I finally did and was made some pretty incredible promises with the caveat that is sign a form indicating that if I accepted their offer I could not post a review on social media. Also beware of any promises made. What I was promised, and what what was actually on the form was completely different and certainly not worth it, in exchange for hopefully helping the next traveler by writing this review. There was some good in the resort. The specialty restaurant food was very good for the most part (if you could get a reservation). But the list of negatives far outweighed any positives. These are my notes from the week. Gym. Many days there are no paper towels to clean the machines. Spray bottles that don’t work. No remote for the TVs. Staff didn’t even know there was a rowing machine. Music from whatever activities are going on in what I called the green room so loud that I cannot hear my own music when I’m on the elliptical or the bike in another room. When I asked if they could turn the music down, I was told they would be done in a couple of minutes. My point was, most people have their own music or podcast and don’t need to listen to the music blaring from another room when they’re exercising. Cleaning staff just moving dirt from one place to another. It’s almost farcical to watch them swab the floors with an old rag, and a squeegee. I sweat a lot, and when I wipe the floor after I am done with my machine, the paper towels are filthy, even after they have just been cleaned by the cleaning staff. And to top it all off, they spray some kind of spray on the ground. It almost makes you gag when you’re working out. And another annoying thing was, these ladies are trying to clean machines while people are actually working out on them. I’ve never seen that before in my life. Imagine running on a treadmill when some lady is trying to wipe it down while you’re running on it. Crazy. Sweeping dust off the treadmills with the broom, while people are running. All that dust is going into the air. You can see it in the sunlight. The same as sweeping the floors. All that dust into the air. And if you are really bored you can watch the bugs crawling on the floor Room. Takes forever for hot water in the shower. Without exaggeration, it could take five minutes for the water to heat up. Quality of workmanship, everywhere, not just in the room, is somewhat equivalent to an old Cuban resort. Cracks everywhere, paint, peeling, paint, smears, caulking, missing, etc. Cigarette butts in the drain on the deck. No ties for the bathrobes. Can’t get more than two beer in your minibar. On off switches for the electrical system and lights are bizarre. Smoking is not allowed on the decks, but the people beside us were certainly avid smokers. As I speak, I smell cigarettes smoke. When we reported the people they were verbally abusive. They even were using the F word. House cleaning is below average at best. They leave dirty glasses and beer cans on your counters. The occasionally wash the counters, but not every day. Some days they’re dirty from spills and are just left that way. One day we came back to our room and there was broken glass all over the floor in the bathroom. We generally leave a tip every day and expect at least a good average cleaning. Most nicer resorts we’ve been to do a little towel display or something on the bed. Nothing like that here. Oh, and you can’t flush the toilet at night because it sounds like a rifle going off. I’m sure it’s waking up not only our room but the next room below us for sure. Single play toilet paper was a surprise for a five star Outside Cobblestone/brick style walkways everywhere. Every day and evening people are pushing carts, the rattling noises from the wheels, the glasses, they’re carrying, etc., is so loud it is unbearable. Have to keep our deck door closed at night so that we limit the noise. Cleanliness of the grounds are debatable. Many times we see garbage, broken dishes, food, etc. laying around. I’ve seen the same pieces of garbage laying on the ground every day for the past week I’m sure 1000 staff members a day take that route and they can’t pick up some small pieces of garbage? Signage could be better for sure. Pool and beach Seat. Saving is obviously a big issue. As the week progressed, it got worse. My wife went to the beach this morning around 10:30, there wasn’t a chair anywhere in the adult scene section or anywhere else for that matter. There was nobody out there, but every chair had a towel on it. That’s not right. We pay a lot of money to be able to sit at the beach. The pool water is ice cold. Not comfortable for me at any temperature. Restaurants Usual complaints. Telling you there’s no room and you look inside and there’s empty tables everywhere. The buffet is a freaking madhouse most of the time. Its more like a scrum. It needs to be twice the size to accommodate the amount of people. Very unimpressed with the buffet food options. They say you can make reservations at certain restaurants online. Every time we’ve tried it tells us reservations are unavailable for an entire week in advance. Not too helpful if you’re only staying a week. No pizza oven in the Italian restaurant? They had to bring pizza in from another restaurant and it was an hour wait. No beer at all at the Braza restaurant one night. Braza restaurant hit and miss. First time we went there. The food was fantastic. Service was great. Second time we went there. Food was horrible and so was the service. Meat was dry. Salty. Guys burger joint. We’ve been sitting here for 20 minutes and we still do not have anything to drink. They took our order almost immediately for food and we do not have that yet as well. Seriously understaffed obviously. Bars Almost every day there’s no regular beer in the morning. Amber beer only. Some bards had no beer at all. Most evenings the outside bar doesn’t have beer on tap. They give you cans of beer that are lukewarm. Some bar staff are so slow it’s hard to comprehend. Others are quite rude. Steak restaurant Waited 20 minutes for a beer, finally went outside to the bar, got a beer came back, and my beer still wasn’t here and I don’t see it forthcoming. Theatre Seats that are supposed to recline aren’t working. Maybe a half dozen of the 24 recliners actually work. Popcorn is hit and miss. some days there is popcorn some days not. Staff operating the projector could probably use some technical assistance. Many times they would start the wrong movie and let it run for quite some time before realizing the mistake. Sports bar The pool table definitely needs to be recovered. There’s no felt left on the felt. It’s like playing pool, on a cotton sheet. That is not stretched properly. Pool cues are all warped. Some don’t even have tips on them. Overall, I would suggest that here a far superior resort to this one for the same price. The only reason this resort has a 5 star rating is that they attempt buy off anyone who would rate it lower.

This resort was absolutely beautiful. I enjoyed every second I had here and will definitely be back. The resort was so clean and well maintained. All the staff were incredibly friendly and made me feel like a queen from the second I arrived at the resort. The food was also amazing. And the entertainment was awesome, I especially enjoyed the foam parties. The beach was well maintained and so beautiful. Our room was also very nice, we had a pool in our backyard. Whenever we needed anything it would be brought to us in a timely manner just by requesting through the app which was so easy. I loved every minute of it!!!

It is a beautiful hotel. Best to be Star Class to have access to all the areas. A little complicated with all the levels - adult, family, Star Class, not Star Class. The food is excellent and the beach is really lovely. White sand and lots of waves!

We are new to the all-inclusive scene but after going on our first trip in 2022 to Planet Hollywood Cancun, we realized we had to go back again this year and we were not disappointed! Our first trip with our friends and their 3yo was in the general area whereas this time we opted for the Adult only section in order to have access to the additional restaurants. We arrived earlier then check in but PH took our luggage so we could begin enjoying the resort and we decided to go to the Gusto Italian restaurant which was still open for lunch. It was just as good as the first time and we even had one of the same waiters from our visit (Herman) who made us feel welcome upon our return. Being celiac, one of the reasons we love this resort is how accommodating they are to my dietary restrictions and even though it isn't advertised in the menu, I was able to order my pizza gluten free and it was delicious with my margarita :) After lunch, we decided to roll the dice and luckily our room was ready early so we could get our swimsuits and hit the beach! If one ever has the option to take a really early flight (~6am) we highly recommend it as you really do get to enjoy a full extra day of your trip! I don't want to bore everyone with our entire trip so I'm just going to give the highlights and a few opportunities. Staff - the team at PH work very hard to make sure you have a great trip. We made a great rapport with our favorite waiter from the breakfast buffet last year (Samual/Samy) and quickly found him on our 2nd day who once again went out of his way to make everyone have a fun time on their trip. He is incredibly hard working and you should sit at his table section if you get a chance as his personality is warm & inviting. A second call out was our waiter at the adult pool area (Miguel Lopez) who frequently made the rounds even to the furthest areas of the pool. He consistently took a late lunch just to make sure all guests were having a good time and had some great drink recommendations! Rain or shine we knew we could depend on Miguel being there to ensure we had a great vacation and we hope his hard work gets recognized by guests. Another great interaction we had was with Elias from the cleaning staff who made a towel animal (with stickers!) on our bed one day. We loved it so much; we wrote him a thank you message in Spanish and by the end of our trip we had a whole collection of towel animals which brought several smiles to our faces. Thank you for the warm touch Elias! Lastly, we had a brief conversation with one of the manager's (Guilleth) at the Catch restaurant and I explained how I was trying to learn Spanish and he was practicing his English. In the following days, we kept bumping into Guilleth at the main breakfast buffet area so I could practice my Spanish and on our last day we had an a very early departure and he had the chef make me a special gluten free pancake meal so I would be well fed for my flight. Gracias y mucho gusto mi amigo! I could go on and on about the team at PH as they are definitely one of the biggest factors as to why we had such a great time. Safety - Overall we felt generally safe at the resort. It takes about 35-40 minutes to arrive to the gated community and once you are inside, you feel welcome as most staff make a point to acknowledge and say hello to you. Most days there would also be a group of police either patrolling the beach which may seem a bit drastic but ultimately are there to ensure you have a good stay as locals can walk up to you from this area. Pool - We spent most of our time in the adult section pool area and compared to the general section pool, it wasn't that crowded and you could swim 50m laps if you wanted to. PH is very on top of having spare towels available and we only saw them run out once or twice for about 30 minutes. They must have a lot of washers and dryers! There is a buffet brought to the pool area each day but it's so close to the Catch restaurant that we opted to dry off and eat there instead. There are numerous cabanas and chairs available and we never had difficulty locating a spot to claim. It was definitely less crowded than the general area from what we could tell. The only disappointment we had was that many of the jets in the pool and hot tub didn't work and could use a bit of maintenance but it wasn't enough to ruin our stay. Beach - The waterfront is well maintained as PH has someone going over their section multiple times each day with a tractor to groom the sand and clear away any seaweed. Many of the chairs have umbrellas which isn't something that is maintained at other resorts. In fact, PH boasts one of the larger beachfronts as compared to other resorts in the area. There is also a team close by to serve you drinks to save you a trip back to the pool area. Food - Next to the PH team, the food was the other highlight from our first trip and did not disappoint. We mostly at the breakfast buffet because of our waiter and the fact that there is literally something for everyone. I loved getting a fresh omelette prepared by a chef each morning and a cafe latte to go with my meal. It was definitely worth the walk from the Adult only section. For lunch, once we tried Catch we didn't venture to anywhere else. Not only was it the closest to our room and pool area but there were several delicious entrees for us to try. It was never really busy and we always had great service. In the evening, we went to the Sunset Strip Steakhouse a few times and had great meals and service but do show up early (~545pm) as this one is a favourite in the general area and fills up fast with a line up. We tried La Cocina again on this trip and had some delicious Mexican cuisine and it did not disappoint. However, the best place to eat dinner that we were fortunate to visit 3 times was the Braza Grill & Churrascaria which not only boasted 8 or 9 different samples of meat but also an incredible salad & dessert bar. By far, the best option to check out on the Adult only section of the resort. Overall, we had a great time to recharge our batteries and relax and we thank the incredible team at the resort for their hard work to make sure we enjoyed our stay. We are debating on a 3rd visit once again next year!

hotel: very beautiful very big, has three sections adults family and- star class adult lobby: greeted with nice warm face towels and drinks, very small lobby, bracelet for rooms, they bring your bags to your room also. restaurants: my fav was catch(seafood) .guys burger, gustos , and buffet were the only ones you didn't have to wait two hours for food. Waited two hours for the steakhouse and Asian cuisine, couldn't get into the Mexican or Indian restaurants they were all booked up. If your not star class you are barley getting food on time. It should be first come first serve, very unorganized I never got upset or mad they def are short staffed I felt really bad for them. bars: lots of bars drinks were great some bartenders were nice some ignored you lol, the bartenders at the pool amazing always walking round making sure your cup was filled. disco/Sports Bar:DJ was good he def could read the crowd and he took requests. Disco open everyday 10pm to 2pm, no 24hr drinks Sports bar open 11am to 2am everyday only beer and pop at the sports bar after 12am. Would suggest either having the disco stay open later or having something on the adult side after 2am. entertainment: I didnt watch one show everything geared towards the kids nothing for adults pools:adult pool needs more entertainment/activities only one foam party which was saturday, the pools were freezing ice cold beach:no seaweed high tide rooms: very nice decor beautiful spacious rooms also came with sofa bed 24 hr room service with limited food options, housekeeping very nice cabana: expensive but very nice, you get a 50 dollar voucher to go towards it. you get a bottle and platter of food from 10am to 6pm spa:to expensive they were begging ppl to go to the spa i suggest putting down all the prices by at least 100 then you will def get the ppl gym: very nice they had towels water and fruit and open 24hrs westjet:we were delayed by almost two hours going to mexico..delayed two hours coming home,had turbalnce first two hours after that everyone needed to use the bathroom instead of using all three bathrooms they only used two and the line was krazy when asked why they said its only for the first three rows, I get it but we had to sit for two hours their should be an acception for certain things like very unhuman like i never been on a flight like that before

The grounds were maintained very well, dining was excellent, staff was wonderful , rooms were spacious and clean. Activities were fun, Scenery was beautiful. Had a wonderful trip!!Would definitely come back to same resort next vacation

We felt that the hotel Planet Hollywood is way too commercialized. If you are not want authenticity of the Mexico culture then this is the place for you. If you are thinking you are going to an ALL ADULTS resort then this is NOT the place for you. All the evening shows are kid orientated and all the activities and restaurants are also on the family side. It’s not a bad resort, the employees are super friendly and hard working but I would not recommend this resort to my friends if you like to go off resort as this resort is very secluded from town and for previously mentioned unlikes.

Beautiful beach, very mesmerizing. Adult pool had many activities, my fav was water aerobics. Lots to see and do. Time went by so quickly, never had a chance to check out all the restaurants. Shout out to Christopher, in customer services for providing me with helpful info pertaining to events, activities & restaurants. Muchas Gracias!!

Management at this resort KNOW how to train all guest emplyees who have contact with guests. The complete atmosphere was GREAT. One person that stood out in minds was our butler, named Jose. If anyone wants a complete review, check my review on Travel Alerts. In general, if you go with an open mind, you will not be disappointed.

Beautiful resort. Tons of dining options. Pools were fantastic. SUPER clean resort from the rooms to the common areas. Lots of events for adults and kids with plenty to occupy both. Service was excellent and check and and check out were easy.

Lots of activities both on and off resort. The rooms need a bit of attention but I noticed that they have maintenance around all the time/full time. The grounds were kept immaculate and it seemed like someone was always working at making certain they remained as such. Many restaurants to choose from some with takeout. Our concierge was amazing - Irvin was his name and he was like a machine the way he made things happen. I was somewhat disappointed with breakfast service when ordered to the room. The only thing that was ordered that was enjoyable was the fruit/cheese plate everything else was either soggy (French Toast), cold (Eggs) or inedible. The only noticeable adjustment regarding COVID was that when we changed rooms (because there was a leak in the bathroom ceiling or our original room) there was some 'special' shampoo left behind and I was told when asking for it, that when any liquids are left behind in a room they are discarded regardless.

Found the pool area and beach to be clean and there were areas for shade if needed. All restaurants had good food and all staff were very pleasant. Wait times to get a drink from the wait staff by the pool & beach were overall reasonable from my expectations. Guy's Burger was quick and good food the day we went. The lazy river was a blast, only issue is the shortage of tubes.

The line of sight we had was simply excellent from start to finish. We stayed in the STAR Class junior swim out suite which was lovely. The swim out pools are heated and the main swimming areas are not. They do not intersect, they are separated by land space, so you have some privacy when enjoying your space. The food was quite good, we really enjoyed the Indian cuisine (personal taste) but none were worthy of complaint. The buffet was impressive as well, with several staffed cooking stations for various foods, beef, poultry, pizza, calzone, fish and seafood, Mexican etc. The pool area were nice, beach was beautiful, and the staff were professional, polite and engaging. I wouldn't compare our experience to the non STAR Class, as I think upgrading made our stay so much more enjoyable than others, simply because our butler made our reservations, so there were no issues with our meal times. I saw a number of people frustrated because they couldn't get into the restaurants as they did not, or could not, secure reservations. I would definitely go back, as the premium package we purchased delivered and in many cases surpassed expectations.

This resort is so beautiful both the family and adult side. This resort has a big sandy beach with pretty blue water. We stayed on the adult side. The foam parties were so much fun! Staff here is great and really humble. They really do try to go above and beyond. Disco was fun at night ! Two things: I would suggest is to put some entertainment in the adult side because the nightly entertainment/shows on the family side are almost so boring. Also, there needs to be a better system for dinner reservations. You can only make reservations if you are star class or buy a bottle. We were not star class and really wanted to eat at the restaurants so we bought 2 bottles so we got 2 reservations . All the staff wore masks and there were sanitizer bottles and stations around the resort.

we loved everything about this resort, the only thing that pissed me off was I decided to go to Planet Hollywood instead of another resort because they advertise that the restaurants are reservation free. Unfortunately this was wrong, to make reservations you must line up at seven to nine o'clock in the morning to make sure you can get into the restaurant of your choice, or you would have to eat at nine thirty or later, good thing the buffet was good.

Beautiful and large hotel complex. Grounds and buildings are very well maintained. Great beach for walking, both directions. Plenty of pools. Excellent food. The resort gives priority to "Star Class" guests - bottle service in rooms, butler, reservations for any restaurant, top shelf liquors. If you want a swim out room, make sure to get building 15 or 16 - these buildings have sun all day. Other swim out rooms are in shade all day. PROS: food, pools, beach, newness of the resort, service CONS: large resort - lots of walking, entertainment was sub par

Grounds are nice, the rooms are musty and poor ac, Food is not very good. Italian is ok. The chicken at the steak house could barely be cut with a steak knife. Indian food was good. The Devore in the restaurants seem as if they were very old. Too much add one to be paid for. The alcohol is very cheap. What resort does not have fresh juice? This one. All drinks are packaged juices. Service is very slow. My room overlooked a restaurant and a big wall to my left, so I could not see the pool or ocean. I stayed on the adult scene and was not impressed at all. Can’t get bottled water anywhere, only cups of water unless you go to your room. I have been to many 5 star resorts in Mexico and by far this was the worst I’ve been to. I would compare the food and booze to Cuba. Totally shocked this is a blue diamond and Marriott owned.

The grounds were amazing, rooms had a nice layout, the grounds were lit up at night nicely and the beach was very nice but very disappointed in this hotel. For a new hotel everything is looking tired and worn from the pool chairs to the menus. The rooms were damp and smelled damp we had to get a dehumidifier which helped. Our room was a no view room as the buildings are staggered and we were indented in behind the building beside us. The food was a hit and miss and the wait times were way to long. Couldn't make reservations it was a first come first serve, but when you arrived it was full due to people getting reservations (if you bought a bottle of wine ahead of time). The drinks were all nasty all fake juice mixes, and my biggest disappointment was there was no real juice for breakfast, even the smoothie station had fake juice added as the base. Not enough signs around stating the adult side was off limits to kids as i seen them wondering in and being walked through every day. If you don't care about food, your drinks consist of only beer or wine and your wanting a party in the loud pool everyday then this is the place for you. I have never been to a resort where there was so many extras you had to pay for on top of your all inclusive ticket, believe me this hotel is all about the money and the VIP upgrade which is over priced to justify what you are really getting. If you don't really travel much you would be alright with this hotel, but if you are a seasoned traveler then don't waste your money on this hotel. The grounds are a 5* but the food, drinks, service is definitely a 4 star. I have never left a review before and i travel twice a year to Mexico to 5 star hotels including Hard Rock, Royalton, Moon Palace believe me this is not coming from a picky person. I was not unhappy to leave.... the weather was nice all week thank goodness for that.

Positives about PH Adult Scene Clean and Modern Property Amazing Coffee shop Beautiful Beach Large selection of Pools Best Lazy River and Grotto Delicious and Fast Room Service Hard working Maid Service Wheel chair accessible walkways Delicious Breakfast at Brasa Steakhouse Out of this World! No mosquitoes or fire ants because they spray daily Fun Pool Parties Yummy drinks at Premiere Bar in PH lobby and Twist Toiletries are fabulous (non allergic) Needs Improvement Butlers were lazy. Got us 2 restaurant reservations in 7 days. Ordered a bottle of Vodka. They gave us Gin. Pools throughout need rails adjusted for disabled individuals to access. Main buffet average at best. Sports bar Average. Italian restaurant busy with unattentive wait staff All in all, we would consider returning but we would not get the upgrade to Star Class

We had a great time, the good variety of food, restaurant food delicious. The daytime pool entertainment and evening central bar was good. A little lack of seating around main stage. Our room location in 13 block was nicely shady all day and the lobby bar there was a great spot for morning coffee and pre dinner cocktails.

Will be returning! Gorgeous property everything feels so new and clean. The staff are always smiling and make you feel so welcome. Big shout out to the entertainment team for keeping it so fun, i loved the nightly phone bingo and dj at the pool! The restaurants had so many options and left you on a full stomach every meal. I went with just a friend and we are both under 25, we felt super safe being there! Absolutely amazing 5 stars!!

Except for the Damp smell that honestly didn’t bother me at all. The resort is great.. there are some many restaurants that I didn’t even try them all. The reserve was great.. There was that guy that was working at the buffet named Miguel.. he’s the best server at the resort. When it comes to alcohol, premium is only for the Start class which I find hard cause we paid close to 5K for a week..

Overall people and services was very good. Only thing was the Japanese restaurant require you wake up 7am, line up 1 hour to get a spot to registered at 8. It was a disappointment since it was just grill meat, fried rice, and Grocery store level sushi. You’re better off going to the buffet. The buffet was very good, lots of variety. The best part was the cafe which was like Starbucks, matcha latte, ice or hot, and any espresso drink. They have a full espresso machine like a coffee shop.

This was our first trip since covid, we usually travel twice a year and where not disappointed! Here's the reality covid has changed some things but they made it easy and worked hard to make sure we were always taken care of. Resort itself is just beautiful, rooms, landscaping and layout is fantastic. We stayed adult side and enjoyed every minute at the pool. The staff, restaurants and food where fantastic! Great selection, lots to choose from, we did find lunch a bit lacking on the adult side but noticed they started a lunch grill station and every day it got better and better so they are on it. The only one negative is the nightlife...its available at the main bar and it is thriving as is the disco BUT it's also with kids...meaning 18 yr Olds as they can drink are over taking the space and just wasn't for us. I highly suggest they turn the adult lobby area with a bar no one uses into the adult club at night or put an older age limit at the disco. But that's all I can say in the way of a negative everything was A+

We arrived at the hotel to find out that our reservation clearly said Adult Scene, but the hotel reservation was for family side. The hotel said our issue is with Air Canada to speak with our travel agency. Which we did immediately, and was advised to see the Air Canada Rep in the morning which we did at 9am the next day. The rep at the hotel said their reservation clearly say adult scene. The hotel did not accommodate us the Adult Scene which we paid through Air Canada Vacations. We paid the hotel 540 US funds for the bands to access the Adult Scene, and now are dealing with Air Canada. The hotel has zero authorization with your reservations even if they clearly state it on your confirmation. The manager did move us room not over looking the kiddie pool 2 days later. He was great at helping us book all of our reservations for dinners. We loved the resort but were not happy with the miss communication between Air Canada and the hotel reservations. I will not book with Air Canada for an all inclusive resort again and would recommend that you contact this resort your self to make sure your reservations are what you think you are paying for and getting.