This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

Ri-U?- Not for me I start with saying I am a 40 something female solo traveler that has stayed at many resorts, so that may alter the review. I had never stayed at a Riu before, and probably wouldn't again. However this was a recently renovated resort- no complaints about most of the cleanliness (often no toilet paper and sticky walk along pools), but for the most part they were doing their best to keep up. It was very busy and loud, but the staff seemed to do their best to follow the crowd- although I didn't notice any poolside service- basically a serve yourself system, but no shortage of bars to be able to do that. Cons: -the food is mediocre at very best. I looked forward to going home for fresh food-which I have never yearned for in Mexico before. Every meal every day is a very limited buffet and the same thing ad nauseum. Very dry and overcooked meats swimming in seed oil (I prefer animal based diet so this was disappointing, but not surprising) and cold. The life is sucked out of it so there's not an ounce of moisture to even keep it warm in a ceramic dish under a lamp. -there are 5 restaurants and they rotate which ones are open - you CANNOT reserve. You must line up at 6pm and luck of the draw If they are full by the time you get your shot or you've wasted your hours. After 3 nights of standing in line BEFORE 6pm, I got a buzzer and was seated at 730pm one night, and 830pm the next time. Not worth it in my opinion, other than the cut of fat I was served was warmish-definetly not hot. (I only tried the Steakhouse as the others were either closed or the menu was not anything I would be interested in) -not much for activities unless you are a child. Quite boring if you are into being entertained or taking classes. (The Fit instructor for stretching and such is great, I recommend doing those programs when offered) -coffee machines are often down so if this is important to you (it was to me!) You'll be walking some loops to get some or find a cup -there are 4 rectangular pools separated by lounge chairs, nothing exciting- none of them over 4ft and the water is super warm and unrefreshing. (I am 6ft tall so water just above my thighs is just annoying) -smooth tiles everywhere- ridiculously slippery! Seen many falls, super hazardous -the smell of their 'natural zen' chosen air freshners and soaps will overwhelmingly waft you in the face every time you open a bathroom door- to me it's disgusting, but that's a matter of preference to natural or unscented cleaners (also, if your coochie is sensitive, the toilet paper is bathed in it) -speaking of toilets, whoever designed a square bowl gets a D- (it's very ?y) -Big Brother is watching everywhere ?  PROS: -if you have mobility issues, it would be convenient location because it's all one place, nothing to explore to find scenes or ramps (good non slip shoes are a must) -as mentioned above, the Fit classes are decent (Arranza is a gem) -it is newly renovated so still clean and in good shape -you will never have trouble finding a lounge chair, there has to be over 1000. That's the view. Chairs. Everywhere. -the sand is hot, the ocean is warm (this time of year), and conveniently located right outside the resort -you can walk to Bucerias in under half an hour by following the path, it's quite pretty when you get to the end of the strip and into the garden EXTRA INFO: I don't drink and I don't do the night life, so not sure about alcohol or White party- it was very loud a few nights with young people drunk and screaming, but the shows themselves are pretty quiet- you have to sit under the stage or you can't barely hear at the back. (I'm ok with that!). Same shows must rotate the whole strip because I haven't been to this side since 2024, and the Grand Palladium in Punta Mita had the same ones. If you enjoy lush scenery and greenery, great food, animals (who doesn't like a lizard to join you once in a while!) or hidden trails to enjoy some private zen and nature - this is not the resort for you. If you are new to traveling, have kids, mobility issues, just wanna have a "good time"- Riu Jalisco might be your fit! All in all, it was 'ok'. One of the cheaper getaways so I can see the appeal, But I wouldn't be in a rush to come back any time soon. HEADS UP:  Pink tarp massages outside the resort are a little bit cheaper than the resorts ($500 pesos and Riu is $630) It is an ok massage, I went twice and would have booked a third, except- I can't prove it of course, but I am 99% sure my change purse was stolen there because I literally went from my room to the massage, and then it was gone. I unfortunately had quite a bit of money and my room key in it because the plan was to pay for 2 massages and grab a couple souvenirs before my last day. The front desk manager said that was not uncommon occurrence. -Taxi prices are exuberant!! Get someone to call you an In-drive or download APP and get picked up outside the gate. Literally ¼ of the price.

Just got back from a 2 week couples vacation The resort is so beautiful and clean loved everything ,especially the staff a few people that really stood out and went over and above for customer service was Vencinca at the buffet restaurant Luz at the beach towel exchange , Coral on the entertainment team and the bartenders at the la Cantina bar best bar and drinks there are only 2 things I would change that this resort first is bring reservation system back people don’t like standing inline for an hour plus for dinner on their vacation and second one is having poolside waiters for getting drinks this is the first resort I’ve been too that doesn’t have it overall we had an excellent time the food here especially at the steakhouse and buffet is amazing

Fantastic vacation, great room, food, pools, staff and ocean was so warm I practically lived there. Highly recommend for couples, and kids (separate climbing structure and pool, buffet had lots of choices for them)

Had a wonderful stay at the Riu Jalisco. Would go back any time. Staff was great, the beach was clean, the room was always cleaned, overall service was very good. Preferred the Japanese restaurant of all.

The Reno’s are great lots of room everywhere you can always find a spot to hang out around the pools or the beach shade is an issue on the beach till the trees palm out but for $20 u can get an umbrella for the day The food is fantastic at the buffet as well as the steak house and the Italian service was great everywhere and the app is great if you need coffee beer or soda for your room they are on it right away And thank you tripcentral for the calls before and after our vacation to Make sure everything went well very much appreciated

The hotel was beautiful and very well maintained. The washrooms and facilities are always clean, staff checks on you to ensure everything you need in the room has been taken care of. In terms of the resort, there is always staff by the lobby ensuring the hotel is safe. There is programs for guest to do throughout the day and good entertainment at night. However, I have noticed a lot of people slipping because the floorings by the resort and pool area is slippery. This is supported by multiple wet floor signs that has been standing in every corner of the resort, also multiple staff tries to dry the flooring by the pool area. Given this is a family resort, there are a lot of kids and elderly that goes here, my child slipped three times in the kids pool area. I hope something gets done with the slippery tiles as this is a safety concern (I am aware it’s newly renovated but the floors were poorly designed in the pool area) It was our first time and we were given a room on the first floor however, it was at the very end of the hall where staff goes so the noises were really bad during late and early hours as we hear things being dragged or staff talking to each other. This area of the hotel should never be given to customers because it is loudly uncomfortable. The food is great in the buffet area (chipotle), the steakhouse was great, so is agave. The ice cream parlor has a lot of good flavors. Sadly, Sakura (Asian buffet) has not met my expectations, from the yakisoba to paneer masala. The pecking duck looks and taste like a regular chicken barbecue. Overall, I still like this hotel very much, I had a good time with my family & friends. We hope to come back again. Maybe request to be on another floor for a quieter stay and hopefully the hotel reconsider the slippery floors.

The grounds areas are well kept and also the public areas, the rooms ar very clean, the dining is very organized. The waiters are very friendly and very organized. The pool areas are very well kept and clean, the beach area is excellent, there is always somebody sweeping.

Excellent vacation at RIU Jalisco! Great swimming beach, the walks through the sand are beautiful while the sunsets. Food; best buffet I’ve had in Mexico, awesome service, fun nightly entertainment, and the Friday RIU Neon Party was a blast. Highly recommend!This newly renovated Rui was a perfect spot to enjoy a relaxing or active vacation!

Overall the newly reno’d hotel met or exceeded my expectations. There was no issue finding seating around the pools with both sunny and shaded areas available. Sadly the beach chairs had zero shade as they, apparently, cut down all the trees. Entertainment was decent, with a good live band at times. Food at the buffet was fine although they need a few lessons in how to carve a roast rather than hack it to bits. The Asian a la carte was just more buffet but the others were fine. Our room was in a brand new building so everything worked perfectly. Would I go back? Probably not as it was located well away from anything- 5km to main Nuevo Vallarta and 12km to PV itself.

We really enjoyed our stay at the newly renovated Riu Jalisco. The resort is beautifully decorated and well maintained, with employees constantly cleaning everywhere. The staff was polite, friendly and hard working. The resort lay out is simple and well thought out for the most part. However, the show/disco area is located at the centre of the resort, which means that the sound can be heard from most guest rooms until late at night, which can be a problem at times. Although we did not expect professional shows, we were disappointed in the couple shows we attended. The food and drinks were varied and delicious. The beach is one of the best we have seen in years. Unfortunately, there is no shade. There are lots of chairs at the beach and the pools. We appreciated not having to look for a spot early in the morning. All and all, we had a great vacation and we are looking forward to going back.

The resort was very nice and on a lovely stretch of beach in the Riviera Nayarit area. It is a little far removed from main PV area where most excursions run from so be prepared to do at least 45 min or more travel time to get them. There are only 3 true ala cart restaurants, The American (which has a very limited menu), the Italian and the Steak House which were both very good. The Mexican and Asian restaurants are really just glorified buffets, even though you have to wait in line from the time of opening to have a chance to get in. The food is all very typical "all inclusive" rate food, there is something for everyone so you won't go hungry, but it is by no means spectacular. The pools are lovely and there are always lots of loungers in the sun and shade available so you don't have to get up early and place your towels to reserve a spot, unless there is one you really want. The staff are all very friendly and the entire resort is kept very clean. The mini fridges in the rooms are supposed to be stocked every 2 days, but we had to ask anytime we needed something. There are also plenty of loungers on the beach, although not a lot of shade, since the palm trees were cut back during the renovations. We were lucky enough to be there during whale birthing time so saw lots of activity in the bay. They have paddle boards and kayaks you can borrow and go out to follow the many dolphins about. Overall a good resort for just adults and families as well.

The remodelling is great. The rooms are amazing. The staff are very friendly and helpful. Just be careful around the pools they are very slippery to walk around. we saw many people slip and fall around them. We had a wonderful time there and the sunsets are amazing.

Been there during Christmas 2024 - one of the best trip i ever had. Staff very good, hotel a bit dated but clean and good condition. I love the layout of hotel, not too big, everything just walking distance.

The service was great. Resort clean and well staffed. Ocean swimming was a blast. The weather report was saying rain the whole time but it was fabulous and a good mix of sun and cloud. It rained briefly overnight but days were amazing! Lots of shade and umbrellas for rent in the beach!

I have stayed at the Riu hotel chain about 10 times. They are a wonderful luxurious hotel chain that offers consistent value, high quality standards with regard to facilities and grounds, and excellent service. As with any vacation there are occasional annoyances but they have always been very responsive to resolve them. I am particularly happy with the association that Sun wing vacations has with the Riu chain and I hope that this will continue with WestJet.

The hotel was clean, good food, beach and pools. The staff was friendly. The white party was fun. We enjoyed the foam party at the pool. Loved seeing all the iguanas. Tracy from trip central was very helpful. I would recommend the resort. ?

The hotel was clean, good food, beach and pools. The staff was friendly. The white party was fun. We enjoyed the foam party at the pool. Loved seeing all the iguanas. Tracy from trip central was very helpful. I would recommend the resort. ?

The resort was very nice and spotlessly clean and the staff was lovely and friendly. However, It was a lot busier than resorts we have been to before and very crowded. A lot of families and kids, so very active and noisy. People were doing that annoying thing of putting towels on chairs early in the morning and then not using them. We saw a lot of people putting towels at the pool and at the beach and going between both. The beach is beautiful and easy to walk on. The food was very good, however most restaurants are buffets and serve a lot of the same food. Awesome nachos and salsa! We did enjoy our stay there, but, would probably go somewhere quieter next time.

Very clean, grounds lovely, food was excellent. Rooms are older but kept in great condition. I would go back to this resort again! Lots of room around the pools and beach easy to find lounge chairs. The beach is large and beautiful. Staff is very hardworking and friendly.

RIU Jalisco is a nice resort. The decor is a bit dated for RIU standards. It will be undergoing a major 4 month renovation starting in August. We stayed for two weeks from Jan 3 - Jan 17. Check in was fast and easy. The staff are very friendly and helpful although not all speak English. The rooms are a decent size with two twin beds. Each room has a safe, mini bar and a mini fridge. The maids leave a 2 liter bottle of water each day. The rooms are made every day and the maids do a nice job with decorations. We had a balcony but the noise from a nearby air conditioning unit took away any enjoyment. The food was very good with plenty of choices. The fried pork and beef could be a bit tough but there was plenty of fish choices. If you like steaks you may be disappointed. The main dining room was large and not busy if you go for the early sitting. There were three ala cart restaurants but we didn't bother with them. The beach restaurant is open so black birds fly in waiting to pounce on waste food. That was a bit annoying. There is a hamburger bar on the beach which was very popular. Apparently the hamburgers are fantastic. They serve about 300 hamburgers and 100 hot dogs daily.You can go for lunch at the nearby RIU Vallarta for a change of scenery. The beach is large and safe for children. At low tide (afternoon) the water goes out almost 100 feet which makes it great for walking. There are many beach lounges but they get reserved fast. So get there before 8am. There are many coconut trees for shade. There is a nice road in front of the resort with a pedestrian walkway in the middle. We saw many roller blading and cyclists using it. Very pleasant for walking after dinner. We walked into Bucerias (45-60 minutes each way) twice during our stay. There is plenty of entertainment. It has a children's play pool and three other adult pools. The towel exchange is good with plenty of fresh towels. The sports bar is open 24 hours and has plenty of TVs, a pool table and two PCs for guests to use. They serve sandwiches, hamburgers and hot dogs. I didn't try any. The cappuccino is good. Overall, it is a nice resort, excellent food, nice staff, free site-wide WiFi. Not the most modern but well worth a visit. It may not be to everyone's taste, but for me, it was fine. I would return.

Both the swimming pools were really nice, resort was really close to the beach so not a lot of walking. Also attended the riu party which was really fun. Overall a great resort. The service and the staff were really nice

The resort is so perfect, especially the pool and the beach are my favourite part. Also, the entertainment is amazing, my friends and I enjoyed it so much. Therefore, the room also is so clean and comfortable.

We had a fabulous time. Usually we vacation in Cancun, but it has become too busy so we picked another Riu Hotel in the Jalisco. We found it excellent. Great fun, an excellent beach (without the issue if seated that affects the Crimean resorts in Mexico these days) and attentive staff. Great value for money.

Very bad experience under legal proceedings at the moment will keep you posted, and then I will get into further details. Once I win this case, that was extremely disturbing and will make you never wanna fly Sunwing again for head to Mexico again. Hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello

The Jalisco Riu is great in any subject. The reception people are fantastic to deal with. They always have a smile, remembered my name at all time, found a solution to store my bicycle so that i would not have to carry it on the second floor every day. The restaurant personnel was very pleasant every single day and the Italian restaurant employees were fantastic every single day.

Our stay at Riu Jalisco was fantastic! The resort is beautifully maintained with lush gardens and a pristine beach. The rooms were spacious and clean, with comfortable beds and great views. The food was delicious and varied, with several dining options to choose from. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The entertainment team did a great job keeping everyone engaged with fun activities and shows. Our kids especially loved the kids' club and the water park. We can't wait to come back!

Superb Resort for the money! Good Food! Daily evening events! Nice beach area! Nice people! Staff is helpful! Nice space to sit and relax! Neon and foam party weekly! City tour must try! Carry extra 200-300$ for sports

Hotel was beautiful clean helpful staff Gorgeous beach, can walk for miles along Pacific Great entertainment at night Although a lot going on at times still could relax quietly and read Front desk and bell hops so helpful of where to go off resort

The hotel is really started to need upgrades, the bottom of the pools are starting to fall apart and you’re always stepping on the broken pieces. The beach is nice, we saw dolphins and wales swimming from the beach which was a nice surprise. The food was mediocre, but not much of a new selection from day to day. The staff were nice and friendly. Worst part about the trip here was ourselves (my wife, 2 sons and myself) plus at least 12 other people we spoke to all got very sick, vomitting, diarrhea, head ache,fever and nausea. This has lasted 4 days and still not over it yet. Overall I’d give it about a 2.5 star, wouldn’t recommend

This whole trip to Riu Jalisco (with Sunwing) was absolutely perfect. The hotel was amazing and clean. The food was top notch. The pools were amazing, clean and so nice. The evening entertainment was just amazing as well. So many activities through out the day for all ages. The beach is well groomed and maintained, I mean they even hosed the sand for you so it doesn’t burn your feet when you walk on it. The staff and chefs were all excellent. Out room services was great. They always cleaned so well and kept our fridge stocked with all pur favourite drinks. I can not recommend a resort more to anyone. This was an unforgettable trip!!!

Beautiful resort. Great pools for all ages. The children area was great for my young kids. Rooms need an upgrade. Staff were ok. I travelled with my family (16 of us) and on day 4 we all got food poisoning. Most of us ate at the Italian restaurant the night we got sick. The next two days we were all sick in bed. What made our experience worse was when we went to customer service to share that we got food poisoning the manager there said “it is suspicious that it’s just your family this happened to”. They implied we were making things up. Others on the resort were also sick. Their customer service is awful!!

The grounds were amazing and so well-groomed. The restaurants were also very good. It was nice to not have to book any in advance and you could go to any one as many times as you wished. Beach and pools were awesome. More shade at the beach is needed (at no cost). The hotel is very nice though a few updates could be done such as new mattresses and bedding but they were not that bad. The people are terrific. Housekeeping was very good. That said, we found that we couldn't get water, fridge items or coffee replaced regularly. It would be more efficient for the hotel if one could order what they want. For instance, we only wanted water, beer and diet Pepsi in the fridge but all non diet drinks remained in the room and we had to find the bar cart to get more diet Pepsi. Also, if someone only uses creamer in their coffee, the packets with sugar, Splenda, creamer and stir sticks is a waste. I would rate this resort an impressive 8/10 and plan to return.

Staying at Riu Jalisco was a lot of fun. Their nightly and daily entertainment and events were so well put together and executed. It was a great size resort to walk around to the pools, beach and restaurants. Very clean and the staff are very friendly. A few things to note- it is a small resort, so if you don’t want to be up late, consider that you will hear the entertainment, club and other guests well into the late hours of 11pm and later every night no matter what. There are three or four restaurants: all are variations of the same buffets give or take some difference and some are larger and open at different times. There is a nicer “piazza” where you can also order off a small Italian menu. The lunch buffet had some challenges where there is one buffet on the beach that was very hard to find a table to eat at that was clean or available due to lack of monitoring how many eat at once. Breakfast buffets could also be difficult to find seating at past 9am. Overall it was a wonderful experience and we would not hesitate to stay here again as a young couple who wanted a balance of relaxation, on resort entertainment and proximity to main excursions.

Good location on the beach. Cons: You have to pay at least 15 American $ for an umbrella, to get some shade. Hotel is noisy at night constant slamming of doors. A guy tried to break down our door, insisting that we were in his room. Frightening experience. We barricaded the door with the table, so he couldn’t get in. When we called the front desk, they said there was very little security and the guy was probably drunk. Nothing was done about it. There is a gym, there are three treadmills. Two were broken. The benches to work out on, quite filthy, I don’t think they were ever cleaned. Pros. Restaurant staff are very nice. Food, for an all inclusive was quite good. Lots of fruit, good variety of entrées. The Italian à la carte was just OK. The “steakhouse” was better.

We were told by our rep that the restaurants were going to remain opened until 11:30 pm, nothing was opened. No Room Service at all. No pool service had to get our own drinks Out 5 restaurants only one was opened for breakfast and then there was a break when nothing was opened. Restaurant for lunch opened at 1:00 pm Only allowed one towel per person at pool. Mini bar was refreshed every other day water was important and we call every day to get some. Entertainment finished at midnight and very loud we could not sleep. Security did not control a noisy bunch of young adults at 2:30 in the morning. We were initially told by our rep to meet at 5:30 pm for departure. On departure day we were informed by the rep to meet at 4:50 pm as our flight is now scheduled to leave 1 hour earlier. When we got to the airport the check in agent said that there is no flight change and it was schedule still to leave on time.

The resort is kept very clean. The grounds are immaculate and the bathroom by the pool/beach was cleaned after every use. Very impressed with that. There were a lot of chairs at the beach which was great no matter what time of day.

The Riu Jalisco was an okay resort, the grounds were beautiful, the resort was very clean, the food was good, the staff were very good, went above and beyond to make you happy. It was nice that you didn’t need to book ala cartes, you could just walk up and get in, the food there was also good. The only one you needed to book was the steak house and for a steak in Mexico it was actually pretty good. The rooms were ok, dated and the bed was as hard and uncomfortable but ?‍♀️. The shower was small but we are used to staying at a Riu palace where this is bottom of the scale. This resort only has a few ocean view rooms so if you think you are getting one don’t be fooled. All the rooms that view the pool are family rooms with two queen beds, all the other rooms face palm trees which makes no sense because the disco it right by family rooms. This resort has ALOT of children and 20-25 yr olds so if that’s what you’re into then this is the place for you. If you want to hang around mature older 30-60 yr olds you can go next door to the Riu Vallarta and swim in there adult pool. Jalisco does not have an adult pool. If you are looking for an even older crowd that goes to bed early and reads books go to the palace. All in all this is a good resort it’s just not what were thought we were going to. Would I come back?…. Yes if I was younger and with a family for sure, next time I will go to Vallarta…. If I can make a suggestion… go on the rhythm of the night excursion (Riu Jalisco wanted $159 and vip 199, book it at Vallarta and you can get it for $145) Amazon show though

Everything was good. The staff at the hotel were very good and they were there to help you if you when we needed something. Cleaning staff were very helpful and respectful. Food was good but the Gluten free food was not well displayed and some of the service staff had problems understanding what we needed.

Great stay in every way. The hotel itself was clean and well cared for. The grounds are so beautiful-especially at sunset! Food was good with lots of variety. We also enjoyed the entertainment every evening! The staff is our biggest rave as they all went above and beyond to make our stay comfortable. They were so friendly and welcoming at every level! We truly can’t wait to go back!

I’ll just start by saying if you expect this to be even close to a 5 star resort you’ll be greatly disappointed. I knew it wouldn’t compare with the other resorts I’ve been to but did not expect the food to be so horrible. I work in Northern Alberta and stay in a camp where the food is better. The beds are terribly uncomfortable as well and didn’t get a full nights sleep once during my stay. If you want a budget friendly resort this will do you just fine. However if you want a quieter, comfortable resort with food that’ll leave you wanting more then this is not it. I guess you get what you pay for and this place has affirmed in me that I’ll never stay here or any other 4 star resort again.

Gonna keep this short and sweet cause I know I hate reading those long winded reviews. THE GOOD The grounds were well kept and clean. The food was probably the best at any resort i've been too so far. Lots to choose from. The pools (one smaller, quieter one and one bigger with swim up bar and music) were nice and no problems finding chairs at 9:00/9:30am, if you didn't go down super early. The beach was good, also a lot of chairs if you didn't go down early. The room was good. I liked that you can choose to have your room cleaned or not like a regular hotel. Staff was friendly and accommodating. The beach vendors (handful of them throughout the day) didn't hound you. If you said no, they moved on. There was also a hut on the beach where you could purchase the same items. THE NOT SO GOOD One thing I didn't like about the resort was how loud the nightly entertainment was. I don't think it mattered where on the resort you were staying but i'm sure you could hear it clear as day. We sort of faced toward the stage area and the walls shook at times. The resort is in a "U" shape with 6 floors and only one elevator in the main lobby area. If you are older or unable to do a lot of stairs, I would request something on the first floor or near the elevator.

This is my third stay at Riu Jalisco and it remains consistently good. I do think the rooms are starting to show their age a bit and would benefit from some updating. A la carte restaurants are not truly a la carte but rather a hybrid between buffet and a la carte. Pool areas are great. Beach is great.

Garden and beach location is nice.Had a good time on beach. Foam party in pool was amazing so much fun.Nightly entertainment was really good. Variety of entertainment program.Al carte needs improvement. It is not Al carte it is buffet style. Same menu each day .Really disappointed.

Hotel is very clean and beautiful. The service is excellent. Plenty of food and it is taste. We had nice room and ocean view. Entertainment and shows are great. The only downside for people who wants to swim in the ocean is , sometime, appearance of crocodile in the area. We lost two days waiting permission from authorities to swim in the ocean.

Overall, this was a great place to stay on vacation! The food was very good, and the staff was (overall) very friendly. Our only negative experience with the staff was on our first full day on the resort, we had a bird poop on one of our towels and when we asked for a clean one, we got a flat out "no" from the girl working at the towel bar. We explained that a bird literally just pooped on it and she was adamant "one towel per day" and we could exchange it tomorrow. My husband explained it wasn't usable and after some eye-rolling and grumbling, she handed a new towel. I understand some people may overuse the towel exchange, but this felt legitimate for a towel exchange and the attitude dampened our moods. Other than that, the staff was phenomenal. Jackie and Maya at the Italian restaurant were FANTASTIC and an absolute joy. The only room complaint was that our shower water was lukewarm. The resort is well-kept and very clean. The staff are very friendly, and the beach view is outstanding. Sunsets are well worth the wait. Also, the coffee at the sports bar was a lovely surprise.

The Riu Jalisco was great! There was an excellent selection of food places and the buffet had pretty much everything - always fresh. There was entertainment every night - sometimes excellent (Michael Jackson) sometimes just so-so. There were 4 elevators and it seemed only one was ever working. But the stairway was bright and accessible. I would not recommend the Puerto Vallarta city tour at all. It was more geared to selling things (shopping, jewelry and tequila), and only saw 2 sites worth mentioning - the church and the malecon. One could just take a bus and go to both places from one stop. There were plenty of chairs at the beach & around the pools. I would definitely return!

Hotel is clean, welcoming, ran efficiently and the grounds are very well maintained. Staff is courteous, friendly and very approachable. Pools are very clean; and the beach is wonderful with plenty of lounge chairs for everyone. We never had to wait to be seated for a meal at the buffet or the unique restaurants on site. Plenty of extraordinary food choices for all. My only request would be to have the night entertainment expanded ie: Elvis Presley or Cher or Tina Turner especially if you are staying for 7 days.

Excellent for family with kids! Everything about the resort is good value. Exception is the room needs a new makeup and the shower tray can be dangerous for those who needs assistance to get in/ out. Resort should provide a floor mat to avoid accidental slip.

The food/drinks/rooms were awesome!!! Food was so good…rooms very clean…overall staff was awesome and considerate…everything was great. We would definitely recommend this hotel to everyone. RIU is an awesome brand..best ones we like

Good size rooms. Beautiful well kept grounds. Great variety of food at restaurants. Entertainment variety commendable. Wonderful , friendly and helpful staff. Looking forward to our next visit early next year.

The staff were incredible, so happy and accommodating no matter what the circumstances. I would recommend this hotel to everyone. Food was good, accommodation was great, clean and tidy. We were very well looked after. Thank you

We love the location, sandy Beach and the layout 😍 of the resort. The dining was elegant and food was really good. We love the entertainment especially the foam party and all white party. They could upgrade the gym a bit though. All over I will go there again.

The Riu is my go to hotel chain in Mexico and this is my third stay at the Jalisco. It is definitely a 4+ star hotel and I love the staff, the service, and the wide selection of fresh food (and especially sea food). It is ideal for families! Just a couple of suggestions however. 1. The coffee needs improvement! I would rate it 1 out 5 stars. It tastes burnt and recycled. The best coffee is found in the sports bar. Can we also have a return of “non-dairy coffee creamer” in packets please. 2. The wines and some of the liquors could be improved 2 out of 5 stars. 3. The fitness Center. The equipment needs better maintenance. It is old, does not function properly and maybe unsafe. Overall I still love the Riu chain and PVR. As a cost conscious senior I will use your super website for an opportunity to compare the Vallarta or the Palace to justify the additional cost. Thank you for your interest! John Mostert

It's a beautiful resort. However they need to spend more time picking up garbage not only on the beach part of the resort but also around the resort. People leaving empty cups, garbage and cigarette butts everywhere. The public washrooms in the hotel are disgusting. Most of the toilets don't even flush. Also it's a very loud resort lots of families and kids. There is not a designated adult pool so we found it hard to find any swimming room in any of the 2 pools. I would say this is more a family resort. The food was okay. Hit and miss everyday. All their drinks are made with that sugary syrup mix. Hard to even drink after a couple of days. They only serve instant decaf coffee which is terrible. The rooms are okay but the cleaning products they use are extremely strong scented. Really the only positive for us was the staff they work really hard and are very friendly. I think a lot of them are overworked. It's such a busy resort it seems like it's almost unmanageable for the staff.

Excellent excellent resort - I would come back again. Staff and activities are awesome, well organized. Cleaned hotel and rooms … buffet and restaurant food was good. Excellent excellent I have already recommended to other friends and family.

Pros: friendly staff, nice beach, Michael Jackson evening show was good Cons: no pool or beach servers, food was very bland and a la Cartes weren't any better than the buffets, standard room is very small, in order to avoid "chair gate" you need to get up at 6am to secure your spot, adult entertainment was limited to a nightly show - no bingo nights, karaoke, trivia, etc.

Riu is a great chain, usually always enjoy our time at one. My only complaint is that the swim up pool should be Adults only- all of it not part of it. Kids don't need to see what happens, and the splashing in the drinks is a little gross. Of course the rooms are going to smell when you first get there, this climate is not like Canada and it is humid. Go down to relax enjoy the hot sun, and don't complain cause you can't get a server near the pool. move your body and grab a drink and check out the great people around you. Food do the restaurants. food at Italian and the steak house was good, same as the Japanese's. Tip the workers, they bring you coffee, or clear your tables or make your favorite drink a buck will not hurt. I think I do like Mazatlán over this resort.

We're not resort people, but would go back in a heartbeat! Hotel rooms are spacious, beds are super comfortable, lights, toilet and shower are in excellent condition, mini bar was restocked every other day! Loved the view from from 4162 - great balcony with built in drying rack. In fact, bonus points for the awesome foldaway drying rack. We're vegetarian and were delighted with the food options. What a perk to be able to have daytime access to the sister hotel that was just two doors away. Fantastic beach for hours and hours of walking. Super easy to rent a car through Alamo - which they brought to the hotel. We drove ourselves to Sayulita for the day. Didn't do any paid day trips, but heard good things. Kudos to RUI for the endless eco efforts: no straws, reusable cups and plates, great signage in rooms that encourages re-use of sheets and towels in order to waste less water and electricity. LOVVVVVVED the non-smoking policy!!!!!!! Only downside: every time we went to dining rooms there were dirty tables and drink service was slowwwwww. Seems like bars and restaurants were understaffed. But we would still go back and recommend the property to everyone.

This property was good for us, we stayed March 5-12 2023 and had nothing really to complain about. The first night our room had some issues which were taken care of then we could simply enjoy our week. Food and grounds were perfect and pools were nice and relaxing, not cold or hot. Good times had by all.

The food was plentiful and the variety was a pleasant surprise, especially since our stay was over a two week period. The hotel staff were fairly knowledgeable and reasonable with our few requests. The sports bar being open 24 hours was also a huge plus. The gym on the premises was everything I could have asked for. The only complaints dealt with the nightly entertainment...they were either very, very good or outright terrible (no in betweens) ... and the hotel would not accept any American dollars as their fear of money laundering took priority over our insistence that our U.S dollars were "clean". ( I even went so far as to suggest washing our U.S.dollars with their choice of soap directly in front of them, which they took with the humour that was intended). Finally, the maids were a little spotty with their cleaning...sometimes very, very good and other times hugely inconsistent, and the room, again only on some days, had a peculiar odour originating from the bathroom drains.

Everywhere you look there was staff mopping floors, wiping tables, and cleaning off counters! Our rooms were cleaned spotless every day as well. Great service too! We had requested a minibar refill and they came up within 10 minutes! Super quick and friendly service!

This resort failed this time with the customer service at the meals. For breakfast I waited over 10 minutes to let the server know that I would like water. I also had to flag her down, she didn't come see me. Then another table asked her for something. After that she went to a table to clear the dishes and she was throwing the silverware on the plates and shoved a chair into the table with aggression. There were a couple of other incidents that made me less impressed with the resort. I am finding that the RIU chain serves the same food/desserts almost every day. They need more variety. Change things up at the salad bar. There was very little variety in the desserts. And it seemed they didn't make a large amount of the desserts that were good. I would get my main course. See a dessert that I wanted to take later and it was gone.

I’m sure we got the poorest room, but I expected that. It was a long walk to the only set of elevators in the entire building. The food was anywhere from great( only one night and one restaurant) to terrible ( most nights in all the rest of the restaurants ). The only drinks served in all restaurants was beer or wine! No mixed drinks or after dinner Spanish coffee in any of them! Service in all restaurants was almost nonexistent. There is not nearly enough staff and it took the entire meal to finally get a drink. Birds everywhere eating leftovers in the steak restaurant was gross! Long waits to get a table cleaned off for lunch. No pool service at all! Not allowed to eat around the pool although the burger stand is outside of one. Had to go to the beach to eat a burger. Gift shop charged $40 for a hat that 100 feet away was only $15! Nothing Mexican about this place at all. Disappointing from checkin to checkout.

Our family group included 2 grandparents, 2 parents and 3 children aged 14, 10 and 3. The family stayed in a family room while the grandparents had a regular bedroom with 2 queen beds joined together. Older adults enjoyed the beach loungers under the swaying palms, visiting the sister resort and the many restaurants with no reservations required. In short, more enjoying, less waiting in line. The exception was the Steakhouse restaurant which was our favourite due to the beachside location. The family enjoyed the kids pool area and we all loved playing in the ocean. We were grateful to see so many outdoor spaces including restaurants, bars, the theatre and exercise areas. We never felt crowded. We were grateful that the airport transfer and checkin and checkout were all fast and efficient. We were able to maximize our time at the resort rather than waiting in eternal lineups. The family also enjoyed the close proximity to day trips such as the Malacon and Bucerias.

We Do Know Riu Jalisco, we were few times and will come again. Nice surroundings, with many Trees close to beach. Good service close to beach, and very nice people. Restaurants always clean and service is awesome. For Christmas was outstanding ! Really wow - breathtaking food and decorating. It was very welcoming and warm. Rooms very clean and drinks always filled up. Thank You For Your Kindness. Best Regards Richard and Yola

THE HOTEL WAS NICE AS FAR AS HOTELS GO ,,, HOWEVER THEY HAVE ALOT OF THEIVES COMING IN UNDER THE RUES OF TOURISTS AND THEY SIT AROUND THE POOLS LOOKING FOR EASY TARGETS , DONT DRINK WITH THE LOCALS DONT LEAVE UR DRINKS OR CHILDREN UNATTENDED AND NEVER FLASH CASH ,, WE WATCHED 2 CANADIAN GUYS OVER INDULGING AT THE POOL BAR AND I RECOGNISED THE SCOPERS WATCHING THEM , I WARNED THEM I BELEIVED THEY WERE BEING SET UP , AND THEY SAID OH WERE BIG BOYS WERE OK ,LOLOL SURE THEY WERE ! DIDNT SEE THEM FOR 2 DAYS , THEN PASSING THRU THE BUFFET SOMEONE GRABBED MY ARM AND IT WAS THEM , THEY TOLD ME THEY SPENT 2 DAYS IN JAIL , THEY HAD GONE TO TOWN WITH THOSE GUYS I WARNED THEM ABOUT AND THEY WERE IN FACT DRUGGED BEAT UP ROBBED AND LEFT FACE DOWN IN THE DITCH OUT OF TOWN , SO WHEN PEOPLE TELL U TO BE CAREFUL ,,,, LISTEN TO THE WARNINGS ,,,, OTHER THEN THAT THE FOOD INCLUDING THE ALACART RESTURANTS WERE A COMPLETE DISAPOINTMENT I FOUND IT BELOW STANDARD FOR A 4 AND 1/2 STAR RESORT , AND THE SERVOCE WAS HORRIBLE

Grounds,public areas and rooms kept clean,this was our second time at this resort, they improved in some areas but for the most part it was the same as last year.the entertainment was not interesting, all in all the whole resort was way too loud for our liking.The food was bland and uninteresting.this resort may be more for the younger crowd not for older retirees.

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for. Also covid masking and all mentioning was thankfully non existent everywhere, airports, hotels, buses, nothing. Awesome.

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for.

The grounds are beautiful. The pool is dirty and the rules at the pool change daily depending on if you are a national or a tourist. You get absolutely no perks, late check-out, and room placement with a gold card. The swim up bar is over run with kids and floats. The entertainment crew are fun and work hard. The food is very good. The service at meals are excellent. We love the riu chains and will continue to travel to them but definitely not the riu Jalisco. We have been 4 times to this one. Unfortunately not this one again. It has definitely gone down hill.

The hotel was clean and excellent location. The food was good but entertainment definitely needs improvement and to enfor e asuly only pool section. Great staff in dining and housekeeping. Overall good value for your money.

We generally found the resort excellent! The requested type of room at the resort was granted to our three different parties and was very nice. Well kept for us. The resort is beautiful and charming, in a striking setting in the Bay of Banderas surrounded by mountains, with many multi-generational Mexican families coming and going: we really enjoyed this aspect. The food is good, and the Mexican and Italian restaurants we found excellent: highly recommended. The drink service is fine and particularly good in the Sports Bar. Located on a beautiful beach on the Bay of Banderas, the bay waters coming in from the Pacific Ocean are warm enough and often gentle enough for swimming. We enjoyed two weeks of beautiful sunsets. Through Nexus Tours, we booked a private four-person full-day tour of Puerto Vallarta ... its many zones and neighborhoods as well as a visit to a tequila factory: informative and we certainly enjoyed tasting the different tequila products! If our approach was not to go to new places and try new situations, we would without hesitation return to the Riu Jalisco.

There was 5 different restaurants to eat from and they all were amazing. Everyone there, especially the workers, were all very polite and helpful. Resort was beautiful overall and kept much more clean than i had expected. Would definitely recommend to families and older couples but not sure about younger crowds who like to party as the night life is not great. Definitely more family oriented. Overall would definitely go again if traveling with family or kids.

We just got back from a week at Riu Jalisco. Positive comments: Great food, great staff, very clean and beautiful grounds. Only negative was going this time of year, there were alot of people so hard to get a table and get drinks at the bar. But otherwise, really enjoyed it and would recommend it.

What an amazing trip!!! We spend 7 days at Riu Jalisco last week. I was amazed by the hotel cleanliness. We always seen someone cleaning jeeping everything organized. Entertainment was rhe highlights of the trip , great group of peoe high energy and always really excellent shows. Food was great more than we need however food and drinks were always available anytime of the day. I recommend this resort people with family or without...Definitely i will go back .

This was our 3rd time at the Riu Jalisco. It is time for a refresh but still a grand hotel. We had some specific requests, like a room facing the courtyard, and they were well met. The hotel was clean and the staff was always friendly. The grounds are well kept and the pools and beach areas are well maintained. Our 4th floor room overlooked the nightly entertainment. The entertainment was popular and well attended. The poolside activities included daily exercise and water volleyball. The foam party was big hit. Lots of lounges were available and as usual, early birds get prime locations. More seating at the beach. Easter week was busy so there were lines for drinks, but no huge problems. The food in the buffet was well presented, with many choices for picky eaters. The a-la-carte restaurants were popular with 15 minute line ups most nights. We preferred the Italian for selection and portion control. Over all it feels like his hotel is recovering from Covid restrictions. Masks were optional and rarely seen on guests. Every staff member continues to wear a mask. Our over all review is that this is a great place to enjoy the Mexican sunshine.

I loved the food so much i was disappointed with the beach the water wasn't like cancun it was dark but beautiful the pool i think was so small they really inforce no smoking and mask weren't mandatory

This resort was beautiful. The staff fantastic. It was very clean and their Covid protocols were great. Only bad part was being locked out of my room followed immediately by being trapped in the million degree elevator for over 30 minutes. No way to call for help except an alarm I was beginning to think nobody heard....and I was late for an excursion.

The resort was overall very good. The grounds were beautiful and there were many great areas to chill out. No shortage of chairs at the beach or pool. The food was great and we enjoyed all the al la carte restaurants.... with no reservations! The staff was very friendly and accommodating. We'll definitely go back.

For a 4 star resort it certainly needs upgrades and a good cleaning. In our room the ceiling fan could have used a good dusting, the curtains needed a wash and the fridge needed cleaning. If you look past all that it is a nice resort. The food was okay. The loungers needed cleaning or replacing, very uncomfortable. Not enough little tables. The resort seemed to be short staffed. The beach was not as clean as other beach we have been to. There is a bird problem that needs to be addressed because they are all over the tables and chairs in the open air parts of the restaurants. Lots of kids at this resort. The slide in the pool 2 slides were closed off. There was a kids pool but most of the kids were in the bigger pool. The washrooms around the resort need help, either the toilets would not flush or the sinks would not drain or the hand dryers did not work.

Hotel is beautiful clean as ever this is our second time I enjoy most this time.The only thing is the room were located is higher but we are at the end can’t see the Ocean hopely the next time we comes back they give us an Ocean view room but other than that it’s really nice place enjoy.

All in all it was a great, fun trip. Riu staff are excellent and they certainly do everything right. We did have a problem with the room we were given, there was a foul smell coming thru the air con. and it was dark and damp. We requested a different room and were told they didn't exchange just because we didn't like it ??? A cleaner came to the room at midnight with bleach and spray, with three children in our family I refused to have them breathe in fumes all night. We kept the doors open all night and didn't get much sleep. Next morning after a long negotiation we got a different room, the holiday was saved....except lots of little things that were annoying but not game changing. The safe was broken, the phone didn't work, the keys worked intermittently. The foam party was great, the white party was spectacular and the Michael Jackson show was fantastic. Food was good (not great) but great selections and fantastic service.

This resort is excellent and provides great value for your money. Food was great, nice beach, excellent bars all through the resort. I would just like to suggest adding a pathway to each end of the hotel nearest the pools. This would cut your walking time back to your room from about 8 minutes to about 2 minutes.

Just returned from the riu jalisco. This property is very nice. We had no complaints at all. Staff was very nice and helpful. Always willing to help and always with a smile. The rooms are dated and small but they were clean and comfortable. Food was ok nothing fabulous typical buffet food. Did not like the Asian but then i am not one for sushi. Couldn't get in the steak house always lined up with a couple hour wait. Overall we enjoyed our week there. Will have to add that the sunwing rep was excellent. Thanks Rafel .

Just returned from the riu jalisco. This property is very nice. We had no complaints at all. Staff was very nice and helpful. Always willing to help and always with a smile. The rooms are dated and small but they were clean and comfortable. Food was ok nothing fabulous typical buffet food. Did not like the Asian but then i am not one for sushi. Couldn't get in the steak house always lined up with a couple hour wait. Overall we enjoyed our week there. .

The hotel is a little on the older side and the rooms smell very musty. However, the food selection was great, most of it was very good. The pools, beach area and grounds were excellent. The evening programs were very good. Certainly a place geared for children. Most of the staff were excellent. We did have one complaint: upon entering our room at the hotel we were given a very small room with a queen size bed and bunk beds. It was very small and as we had 2 suitcases we put one on the suitcase bench provided & the other on the bottom bunk. It was very small but we thought we could live with it if we had to. We then went out to our balcony and it faced garbage cans & a bus parking lot. As we like to use the balcony, this was not acceptable so we went directly to the front desk to see about getting our room changed. The hotel attendant wasn't very pleased and he asked if we had touched anything & we said one of the suitcases was on the bunk bed to which he said we had to stay there that night and be out of the room the next day by 11:00 and to come back at 3:00 the next day to get the door key to another room. So we spent the first night in a small & very noisy room (not just buses but the air conditioner vent was broke and rattled so we had to turn off the air to sleep), and half the next day without a room to go to. The room we eventually got into was OK.

Nice grounds, lovely beach, nice pools. Pretty crowded at the pools and restaurants, the lobby service wasn’t great. The kids area didn’t allow drinks of any kind which made it hard to sit for a long time with our kids. Rooms were clean but just ok. Buffet food was great, a la carte restaurants were hit and miss. Over all a very nice resort for the price.

Absolutely loved this place, it’s very clean and lots of fun, the entertainment is great nightly and the food was great what more could you ask for. The beach is also phenomenal for Puerto Vallarta area.

Although this was my 1st all inclusive, I have had numerous vacations including cruising, etc. Overall, the all inclusive was an ok experience. Unfortunately, the weather was less than desirable, as most days were overcast, 1 day rained which left 1 day of sunshine. I believe weather has an impact on any holiday review. Our assigned room was on the 2nd floor, which overlooked the buffet outdoor seating area. The room was somewhat noisy and extremely damp with a musty smell. Guests will find that food is mostly limited to buffet's and you order your own cocktails from the bar areas (no wait service). The beach is beautiful and although the water is murky, there are lots of ocean swimmers. The pools on this resort are extremely cold.

I thoroughly enjoyed my stay at Rui Jalisco. The facility is excellent with all the amenities and entertainment one could ask for. The food selection was excellent and I particularly enjoyed the themes in terms of food, events and performances. There appears to be a shortage of staff in terms of the hospitality aspect. The service provided by the staff on duty was friendly, efficient and thoughtful. They almost “ran” to keep up, hence my comment. Thank you for an excellent holiday. I will recommend Rui Jalisco to friends.

We love staying at the RIU JALISCO our 3rd time been there.Beautiful beach and nice walk to Bucerias. The staff are very nice and they're like family to us now special thanks to our waiters CALEB, MARCOS, ALONSO but most of all to IVAN SALAZAR and JOVANY for making my husband's birthday a memorable one. We always enjoyed the buffet which they have different theme everynight. Enjoyed watching the entertainment but most of all the RIU NEON NIGHT PARTY Our room has beautiful view and always kept clean by ROSA and nice birthday suprise to come back to our room that's beautiful made up with all the balloons, sparkles and bottle of tequila (Thank you Riu management)We are coming back again to RIU JALISCO next year

This is my 3rd visit to the Riu Jalisco. The resort has been updated a little in the lobby and on the grounds but the rooms looked the same as before. I still enjoyed the food and found the buffet and especially the Asian restaurant delicious and fresh. The restaurant on the beach has been updated and the buffet is now enclosed in glass and the birds can no longer enter . (something I found VERY unhygienic in past visits). However. the birds do surround the tables and above in the fans etc. and will swoop down and grab food as soon as you get up. I think this is common in all the resorts as I have seen the same thing at the Riu Vallarta etc. The problem is further exasperated as I have seen people feeding them from their plates. All in all a friendly and fun resort located about 25 Kms from downtown Puerto Vallarta.

The hotel is clean and accommodations are decent. The food was tasty and well prepared. The beach was amazing and great for long walks. Lots of room at the pools if you’re a pool person. Only suggestion for improvement is the line ups especially at the bars both day and night. Had a great holiday.

Food was good, sometimes luck of tea spoons and longer periods for waiting for table making. Rooms were in good shape and room cleanness.Wish the steaks were thicker and done fresh. Wish the servie crew at dinning were more quiet.

This is our third time at Riu Jalisco. We really enjoyed our week long stay. The only thing we’d change is to heat the pools. They are freezing cold! We went to the Riu Vallarta to see friends and their pools are so much warmer. Food is excellent and the staff are so friendly. I would definitely recommend this hotel.

Great service,great food beautiful beach make the great vacation, so glad that we visit Riu Jalisco everyone is so helpful making sure that you are happy in and out of resort...and thank you Janet Merrill

Was a great place to stay , not one issue with this resort . Would definitely recommend this place for people with kids. Staff was great friendly and service was above average. Food was fantastic choices were abundant

Top of the line resort for a reasonable price. Really good food the beach is Fab. Drinks crazy Staff 5 star. Highly recommended. Room excellent. Sports bar food exceptional. James Calgary. Jan 2020