My wife and I chose this resort for our honeymoon, expecting it to be one of the most memorable experiences of our lives. Unfortunately, it turned out to be one of the most disappointing hotel experiences we’ve had. Having stayed at other Royalton resorts in the past, I expected a similar level of service and hospitality. Sadly, that was not our experience here. From the room assignment to the overall service, we often felt overlooked and undervalued. As honeymooners, we hoped for a special experience, but instead we left feeling disappointed. One of the biggest letdowns was the room itself. It was not what we expected based on what was advertised and what we had hoped for when booking such an important trip. The beach and water conditions were also very different from what we anticipated. What troubled me most was observing service differences throughout our stay. While I cannot speak to anyone’s intentions, there were moments where it appeared that some guests received noticeably faster and more attentive service than others. It created an uncomfortable impression that left us feeling unwelcome. I rarely leave negative reviews, but I believe honest feedback is important. This was our honeymoon, a trip we invested significant time, money, and emotion into, and unfortunately the experience did not live up to the standards we expected from the Royalton brand. I hope management takes guest feedback seriously and works to ensure all guests receive the same level of service, respect, and hospitality regardless of who they are. No couple should leave their honeymoon feeling disappointed and unheard.

This review is about our recent large group stay at the Royalton St. Lucia Hideaway (Diamond Club) In April. Overall, our experience at the resort was generally positive; however, there were some service gaps regarding the Diamond Club/Hideaway experience. First, there were multiple occasions when activities scheduled at the hideaway pool or bar did not occur as indicated. Secondly, after our arrival, we discovered that the Hideaway beachfront Dorado restaurant and washroom were closed for renovations. This required us to travel from the beach to the pool area for access to facilities or use a non-oceanfront restaurant. We were not informed of these closures in advance, considering we were paying for a luxury premium experience I would have expected a heads up. The most frustrating issue involved room categorization and pricing. Our group consisted of seven couples, all booked under the Diamond Club Hideaway category. Among us, four couples (including myself) paid an additional $800 for “oceanview” rooms, while three couples booked “non-oceanview” rooms. All seven couples were assigned rooms in the same building (Building 1). The only difference between the room type was the floor level: the non-oceanview rooms were on the first floor (above the swim-up area), while the oceanview rooms were assigned to floors 2–4. While I understand that this classification may apply to other buildings on the resort, it does not accurately reflect the situation in Building 1, as there was no difference in view among the floors. In fact, one guest on the first floor had a better ocean view than another guest who paid the premium. I cannot understand or justify why we paid $800 more than the other guests so I hope you take this into consideration when booking. That being said, the resort is nestled in a beautiful cove. The ocean is lovely. The food was ok, not spectacular by any means. Mostly, I would like to express my appreciation for the quality of the butler service; all of the Diamond Club staff were friendly and attentive. But in my opinion, I don't think it was paying a premium the diamond club oceanview at this resort.

Very poor service ,we were there for 4 nights and had a very large dirty spot on the couch ,nothjng was done about it ,it was my daughterbed. , reported Thursday, asked for pillows (we were 3 only had 4 pillows) only git 2 more on Saturday, beach never get cleaned from seaweed until midday, no one arranges the seats or take care of the beach,this was Royalton St.lucia

Beautiful grounds, scenic views , clean comfortable rooms, well maintained pool areas with swim- up bars, variety of restaurants, friendly knowledgeable staff catering to your needs, many amenities, lovely beachfront property Some elevators were not working requiring walk-up 3-4 flights of stairs to our room

Had a beautiful venue for celebrating birthdays, retirements and family time. Lots of good restaurants, lovely sparkling pools and warm sandy beach. The sunsets were gorgeous as we had a beach front room. The biggest detraction was the two hour bus ride from the airport.

Excellent property, great staff, location is far from the airport about 90 minutes using the back roads. Rooms are cleaned and so is the resort, Food is good both at the buffet and a la carte restaurant, room service was also delicious for breakfast. Beach is nice, cleaned never a problem getting lounge chairs. We’re beach people and this was a really small one compared to other islands we have visited before. But overall it was an amazing vacation

I am not sure why we saw so many negative reviews of this place…we loved it! We had a lovely room, a great view of the ocean, and the people who worked there were very friendly. We have travelled a lot and have never have had such a great room. The food was really good—there were plenty of options and we were delighted with most of the food we got. We thought that the Nexus trips were amazing—we did the party sunset catamaran trip and loved it even though we are in our late 60’s! We took the helicopter trip back to the airport to avoid the long drive and it was so much fun! Our only complaint was that they want you to download an app to make dinner reservations and it didn’t work properly. However, we were able to walk in to most restaurants without reservations. We highly recommend the Hideaway at Royalton.

Dear Royalton St. Lucia Management, I recently stayed at your resort, and while I greatly appreciated the warm and friendly demeanor of your staff, my experience was overshadowed by significant operational shortcomings that severely impacted our vacation. Given the premium cost of this trip, I believe it is fair to request compensation for the loss of use of our room and the many inconveniences we endured. Key Issues Encountered Prolonged Room Access Issues For over a day and a half, we were unable to lock or unlock our room safely without locking ourselves out entirely. This was a major inconvenience and forced us to leave the room unlocked after cramming as many valuables as possible into the safe, just so we could enjoy some time outdoors. This unacceptable situation compromised both our security and peace of mind. Housekeeping Challenges Upon check-in, the room was inadequately stocked, containing only two face cloths and a floor mat. We discovered this on our first morning and called housekeeping. Over two hours later, with no response, I located a cleaner in the hallway, who was shocked at the oversight and kindly provided us with two towels. Additionally, there were no beach towels available on multiple occasions. This appeared to be exacerbated by guests using them to reserve chairs, a practice that was not managed effectively by staff. Food and Beverage Service The inefficiency of the food truck was astounding. It seemed overwhelmed despite relatively moderate demand, due largely to poor organization and undertrained staff. A streamlined system could resolve these issues, as the food itself was fine but not worth the excessive wait. Room service failed to deliver drinks we ordered, which was another frustrating lapse in service. Facilities Issues The Italian restaurant lacked basic hand-drying options in the bathroom (no paper towels or dryers), which detracted from an otherwise enjoyable dining experience. A broken ATM left guests stranded without access to cash, with no alternatives available at the front desk. Impact on Our Stay The most significant impact was the room access issue. The inability to secure our room or easily access it for over 36 hours created unnecessary stress, disrupted our plans, and diminished our enjoyment of the trip. This was compounded by delays in service and inadequate amenities, leaving us with the impression that the resort was unprepared to meet the standards expected at this price point. Request for Compensation Given the disruption and the inability to fully enjoy the core aspect of our stay—our room—I kindly request compensation for this loss. While I appreciate the friendliness of your staff, the numerous operational flaws detracted significantly from the experience and failed to align with the premium cost of the trip. I hope this feedback is taken constructively, as the Royalton St. Lucia has immense potential to offer an exceptional guest experience. With improved training, operational planning, and guest support, future stays could be far more enjoyable. I look forward to hearing from you regarding this matter. Please feel free to reach out if you require further details about our experience. Sincerely,

Stayed for 10 days in Apr/24. Overall, we enjoyed our time on this beautiful island. I'm giving a detailed list of pros/cons. Lots of cons compared to other resorts we have been to, but we tried not to let them bring us down. I do think hotel management needs to address some of these issues - we heard similar complaints from other guests. Pros: - good food, including buffet. Minor issue of overcooked steak once but otherwise we enjoyed most meals. As with most Caribbean resorts, if you are a chocoholic, you may be disappointed with the desserts! - no reservations necessary for a la carte restaurants, except the Japanese one. Usually wait was not that long - they gave you a buzzer to go and have a drink and get notified when table was ready - lots of pools - bracelet with key is great - no need to keep track of a key card - beach/pool towels - take as needed, no need to sign them in/out or being limited to 1 per person - room was nice - no charge for canvas-covered cabanas, just first come first served (although you'll need to get up early, likely before 6am to snag one) - separate check-in lobby for Hideaway guests was nice, but our room wasn't ready even though we didn't arrive until after 3 - shout out to room attendant Maxilina - she left a few handwritten notes for us welcoming us and showing appreciation. Also, Hideaway beach bartender Brian was great! Had a lovely waitress at the Italian restaurant - sorry, can't recall her name. - country singer, Shervon Sealy was great - an amazing voice - snorkeling off the beach was really good. Tons of small fish. We brought a bun from the buffet and broke off pieces and were swarmed by lots of fish. Cons: - most wait staff and bartenders (with the exception of those noted above) were not friendly and seemed annoyed/bothered whenever you ordered something. The restaurant greeters were friendly and welcomed you but after that, staff did not engage. We've been to other resorts where all staff members smiled and greeted you whenever you encountered them, including maintenance staff passing you on the sidewalk. Not so here, they don't engage and do not seem to be enjoying their job in the service industry. - even though the resort did not seem full, there were never enough bartenders at the swim up bars. Very slow service as a result. - bars were constantly running out of ingredients to make standard cocktails or the special cocktails on their menu. Also ran out of beer one day! - other shortages: napkins and spoons at buffet were often missing, facecloths in rooms. Witnessed someone asking housekeeping for a bar of soap only to be told they were out. - nightly entertainment was pretty lame for the most part and somewhat repetitive. 'Live music' was usually just a karaoke-type performance. Also, most shows end at 10 and then a big gap until a vibe party at 11. We never bothered hanging around for that - I think they hope this is the case so they save money on alcohol if everyone turns in early. Silent headphone party was particularly disappointing. There were only 2 channels of music to choose from. One was not our style but the other initially appealed to us and several other guests who were up dancing and singing to Abba, Shania Twain etc. But then I guess we were having too much fun because the songs soon changed to a style similar to the other channel and then no one was dancing and people were handing back their headphones. I guess the dj's were more interested in playing the songs they liked instead of being aware of what was appealing to the guests. - the foot washing/shower stations between the beach and the pool didn't work, so no way to rinse off the sand other than in the pool. So the sand collected in the pool and was never vacuumed out. - separate toilet area in our room had a barn-door which didn't latch and wouldn't stay shut. We requested it be fixed the first day and no one ever showed up to fix it. - the swim up pool bars had chunks of the bar ledge missing. Some upkeep is definitely needed. - just a heads-up that the canvas umbrellas and canvas cabana covers do not protect from the sun as you would expect. We burn easily so were very careful to move our loungers around as the day went on to be sure we were always in the shade. However, we still got sunburned. The beach has wood umbrellas which served the purpose much better. Excursions: - helicopter transfer from the airport was amazing. Got us there very quickly and the views were amazing - walked to Pigeon island - about 25 minute walk taking the shortcut (talk to the security guard at the edge of the property near the Diamond Club for directions). Park opens at 9:30. Cost to enter is $10 each. We climbed both peaks. Taller peak was more demanding and you will want proper footwear for this - flip flops will not work well! - catamaran/sulpher mud bath/waterfall/lunch/snorkelling - this was fun. Great way to see the island from the water. Mud bath was kind of neat but overrated. Staff seemed to really rush you through the whole process with so many other guests. Waterfall was cold and powerful but fun. Staff take pictures of you on your phone which is great. Lunch buffet was nothing special, but the view was amazing - we were up high in the mountains and looking over at the Pitons and ocean. Snorkelling - lackluster, not many fish and not that colourful. -ATV adventure - was very fun going on trail through rainforest. Stopped for a few picturesque views. Tour guide was very quiet/low energy but still had a great time. - 30 minute jetski ride for $80 from beach vendor was a lot of fun.

Stayed at Hideaway by Royalton April 13-20, 2024. Absolutely wonderful vacation. Booked Diamond Club and the upgrade was worth the extra money. Butlers Fabian and Gillian were responsive, attentive and made our stay that much more enjoyable. Food was very good at all restaurants. Private transfer with Island Taxi highly recommended. We look forward to visiting again!

Group of four stayed at the Hideaway Royalton at the end of April. Overall, the resort is very nice and I have no complaints. Is there room for improvement? Yes….but generally speaking, this was a good holiday. We chose this resort fairly last minute, so not many options were available. Mostly we wanted to avoid the Sargassum problems in the DR and Mexico so we needed an island that was not being as affected by it. The check in experience at the Hideaway Lobby gives a terrible first impression. Because the resort is two hours from the airport, you will arrive tired and hungry. The employees in the underwhelming Hideaway lobby make a bad situation even worse. They were abrupt, snarky and not at their best, which makes their guests not at their best either. There were snacks that looked like they had been sitting out all day and the welcome drink was a watered down luke-warm cocktail. They need to improve this area of the resort. Surely there is an area in the main lobby (which is a much more attractive area) to give hideaway guests a better welcome experience. I have stayed in the “club/exclusive” areas of other resorts and the check in experience is always special. I will say that the key card on your resort bracelet is a handy thing….much better than a card. After finding our room all on our own (correct—- no one offered to show us to our room) we were relieved to see a nice clean room with a beautiful ocean view. Things were looking up. Our room was kept immaculate for the rest of our trip. Housekeeping knows what they are doing. The restaurants and bars are all very good. We ate at all the restaurants, the buffet, the food truck and the sports bar. Food was good everywhere. I preferred Dorado for breakfast over the buffet. Service at all the restaurants was also very good. My travelling companions got a lot of bug bites sitting on the patios for dinner, but the bugs didn’t bother me. Just lucky I guess as they were really bitten up and bug spray didn’t seem to help. You do not need reservations at restaurants except for the Teppanaki. For all other restaurants, you check in and they give you a buzzer which will go off when your table is ready. If you don’t want to wait for a table, be sure to go at 6:30 or earlier. None of us became I’ll or had tummy trouble as others have been complaining about this month. We also did not speak to any other guests who were ill. Obviously getting sick can happen to anyone, anywhere. Cleanliness and hygiene at this resort is top notch and their food practices were also good from all we saw. The beach was a bit of a disappointment for me, but I am a beach girl so my expectations are pretty high. This beach is very small, does not have a nice sand bottom after the first ten feet, and the loungers are just jam packed together side by side. I only spent one day there, but I did go down to swim/float in the sea everyday. I just didn’t sit there. The pools were fantastic. They all have beautiful views and lots of chairs. I participated in aqua aerobics and hung out at the Hideaway Pool most days. The drinks at all the bars were well made and there are pool servers who will bring you drinks if you don’t want to get up. I am not a big frozen cocktail person so I mostly stuck to vodka, cranberry, soda or Rum and Diet Coke. I was very happy that the pools were so nice since the beach was not the greatest. I was unable to stay awake for all the shows, but I can say they are all pretty typical of resort shows. The theatre is very short on chairs though—- more seating is required. I headed off to bed early most nights. There is no turn down service which is something an adults only experience needs to compete with other adults only resorts like Secrets and Excellence. There is also no liquor or snacks in your room, which again is something other “club” level areas have at other resorts. Not a big deal this time, but the Royalton should really add these services to the Adults Only side if they want to compete. There were very few kids at the resort because of the time of year, but I would never pay extra for the Hideaway Adults Only section if it was Christmas or March Break… it wouldn’t be worth it as kids can go everywhere on the resort except for the Hideaway pool and Dorado. We did take a private tour from one of the beach tour guys that was great. I had been to the island previously and didn’t want the mud baths offered on all the other tours, so the private tour was better for us as we were able to choose our own activities. I spoke to many who loved all the excursions so you can not go wrong with any of them. Coffee shop is great for your morning coffee or a mid day snack. Check out was as bad as check in, sadly. They make you go to the Hideaway “lobby” to check out but then you have to head all the way up to the main lobby to grab your transfer! So ridiculous. If you are going to charge extra for the Hideaway Adult only experience, don’t ruin it by herding you together with families and kids on a two hour van ride. Airport check in was a breeze. So, overall the resort is nice. We had a good time and service was as expected except for the areas I mentioned earlier. Would I return to this resort? I would not, but only because I am still searching for that perfect beach and there are so many other islands to see.

Room and staff were great. Food sucked. Restaurants were very disappointing. Resort was not near capacity which was even more disappointing. Pool bar on Adult side had nothing but sad ‘80’s music. Buffet was extremely disappointing.

Excellent staff who were more than accomodating Most restaurants good except Tex/Mex Major issue: These resorts need to be more mindful of people with physical challenges - no bars in showers; no rubber mats for shower floor; few rooms with raised toilet seats

The staff was so amazing- always helpful and happy. It was a wonderful 2 weeks. As a person with mobility issues, I have a few suggestions: 1. Install high-rise toilets in the rooms- they were available in all of the common washrooms. It made a remarkable difference to my comfort and movement. 2. Install bars in the shower. The floor becomes slippery with the soap and I did slip a few times even though I tried to be very careful. 3. I would have loved to get in the hot tubs outside but without a railing to get up the steps, I was unable to make use of that. I observed many other older visitors who had mobility problems as well as me so I am sure they experienced the same problems. You have a beautiful resort that I have already recommended to several friends who travel in the winter, but those few improvements would make a world of difference. Thanks for allowing me to relay my concerns and praise.

The resort was very well laid out and beautiful to look at. Our room was huge and luxurious. We had a swim out room overlooking the ocean, could not have been more beautiful. Restaurants were good, lots of variety. Food was good though not outstanding. Staff were friendly and courteous.

We stayed in Diamond Club Hideaway. Great resort. Great food and drinks. Always able to get towels and a chair. We had wonderful Butler service. The only thing is that it is almost 2 hrs from airport and the roads are hilly and curvy.

Very clean, friendly and beautiful resort. Great location and view. Food was a bit of a let down, lots of recycled food. Wait staff was very very hit or miss, either on the ball and great or taking an hour to get you out your food and missing half of your order. Wish there was more to do on resort. Kind of smaller than i am used to. Staff was friendly.

Beautiful property but felt there were some issues! The room was beautiful but had a musty damp smell to it as if it had been flooded and not dried out. The staff were very friendly but customer service wasn’t great! We had to call 3 and 4 times a day to get our fridge stocked, it was very frustrating! It was my birthday while we were there and my husband requested decorations for the room, ut it never happened. We had a swim out which was lovely except someone above us was throwing cigarette butts into it and also in to our patio, we reported this but nothing was done about it! The restaurants were very good! For the amount we paid to be there we were a bit disappointed!

Own Pool and a walkout Balcony too. What a place for a week or even longer. Food was excellent the staff friendly and very helpful. All guests save one were respective of everyone's rights. I wished I could stay longer.

Great resort, beach is small but nice with white sand, some place has sand bottom some has rock. Beach reserved to Hideway guests is tiny. Beach chairs are so close to each other. Not very comfortable. Food in restaurants à la carte is average, buffet has a lot of choices. Service is great , very fast to react and even follow up . People in service are amazing. Hotel should relax a bit about sales pitch re time share and future holidays. Some sale people are pushy and try too hard to be nice. We would go back because of room location and people.

We recently visited the Royalton Saint Lucia and were Hideaway guests. The vacation met our expectations and surpassed many. We have mixed reviews on the butler experience. We did not meet our butler until we went to the Hideaway desk and asked how it worked, which was the day after arrival (end of day). We then had 2 butlers, Monique was great, we joked that we knew when it was her day off when we didn't see a butler at all. Food is great, beach is small but great, service is very friendly and shout out to Chester who was at our bar by our room. He greeted us with a smile and many laughs at the end of each day. It is people like Chester and Monique that make a vacation very special indeed!! The amount of bars and restrooms throughout the pools and beach, and hang out spots were outstanding. No matter where you sat, you had both within a very short distance! A little far from Toronto to travel due to the 2 hours from Airport in Saint Lucia. We had delays at the Airport for both sides of our trip, which essentially made the trip almost 12 hrs....uggggg

Fantastic in every way but one. Hotel staff in all areas seem miserable and unwilling to help. Very slow, unapologetic service. The facility is amazing, rooms are spacious, food is all delicious. Bugs are outrageous. Way too many bites.

The resort was absolutely beautiful BUT they ALWAYS ran out of things. You ask for a Mohito they are out of mint. You ask for oatmeal that is an item on the breakfast menu, they are out of Oatmeal, I ordered the salmon burger from the Sports Bar, they are all out of salmon burgers, I ordered pizza with prosciutto and arugula from the Italian restaurant, they give you plain pizza with prociutto NO arugula, they ran out. I went to the coffee bar and ordered a specialty coffee, they ran out of whip cream. I went to the food truck ordered Nachos, they ran out of Nachos. It didn't matter which restaurant or bar I went to, they always ran out of something everyday all week long. It took me 20 minutes to get a drink as the pool bar tender kept serving others that came after me, instead of him asking who is next. The Hideaway areas adults only but they are (not adults-only) We paid for adults only and it was NOT because we had to go over to the Royalton to have dinner, where it is full of children and all the pool areas have children as well. Far from St. Lucia’s main attractions and far from the Airport Noise from the amphitheater can be heard in the room and wanting to turn in early was not an option because of the noise. We had an ocean-view room and you only get glimpses of the water We could not swim in The Ocean because of sea urchins, jelly fish and some fish rock that stings you, we were called out of the water every time someone got stung. Service is extremely slow Definitely NOT worth the money paid The resort ITSELF is absolutely beautiful and well maintained, but service was absolutely brutal most of the time. The plus side is the A la Carte restaurants they can accommodate you without a reservation so depending on how you feel when its time for dinner you just show up and they seat you, which was great. There was always chairs to be found around the pool areas without any problems, which was great The rooms are spacious and clean, we got free WiFi throughout the resort which was great, we can call home from the room at no charge which was great. The best People working there were: 1) Amanda our concierge in building 3 - lovely and always listening to us complain 2) Sammy at the Martini Bar, very friendly, happy guy, genuinely wonderful 3) Kertain at the omelette station, he is amazing, just plain wonderful, fast, efficient, great personality, lovely guy 4) Jenna serving around the pool area, always taking care of us when we were around the pool, lovely young lady It is sad that I can only acknowledge so few people that actually made an impact on us in a whole week, we are frequent travelers and we have never experienced the running out of food and products along with the poor, slow service.

THIS HOTEL IS VERY NICE, THE FOOD IS VERY GOOD WITH LOTS OF CHOICES FOR EVERYONE. THE STAFF HERE WAS ALOT OF FUN AND INTERACTED WITH THE GUESTS WHICH IS WONDERFUL--THEY WERE VERY HELPFUL, POLITE, FUN, AND REALLY MADE FOR AN ENJOYABLE HOLIDAY. LOVED THE LAYOUT OF THIS RESORT, PLENTY OF BARS, RESTAURANTS, BATHROOMS BY THE POOLS, LOUNGERS, UMBRELLAS THAT YOU DIDN'T HAVE TO GET UP AT THE CRACK OF DAWN TO SAVE. LOVED THAT YOU DIDN'T NEED RESERVATIONS AT THE RESTAURANTS ( EXCEPT JAPANESE). NEVER HAD TO WAIT TO BE SEATED, RESTAURANTS WERE NEVER OVERCROWDED AND ALWAYS LOTS OF STAFF ON HAND. AFTERNOON ENTERTAINMENT BY THE POOLS WAS ALWAYS ENJOYABLE, THE STAFF WORKS REALLY HARD TO MAKE SURE YOU WANT FOR NOTHING AND KEEP YOU VERY ENTERTAINED THROUGHOUT THE DAY. COUPLE STAFF MEMBERS THAT WENT ABOVE AND BEYOND TO MAKE OUR HOLIDAYS A MEMORABLE ONE--MARLON, JOHNNY AND STEPHEN AT THE HIDEWAY POOL BAR, TRAVIS AT THE ITALIAN RESTAURANT, JELONIE AT THE ROOFTOP BAR AND THE ENTIRE STAFF AT THE SEAFOOD GRILL FOR MAKING MY HUSBANDS BIRTHDAY SO WONDERFUL. I AM SURE THERE ARE MANY MORE HARD WORKING STAFF BUT THESE ARE THE ONES THAT STOOD OUT FOR US. THE VIEWS OF THE OCEAN ARE AMAZING AND THE RESORT REALLY DID A GREAT JOB WITH THE DESIGN OF THIS RESORT TO TAKE FULL ADVANTAGE OF ALL THESE AMAZING VIEWS. OVERALL THIS WAS ONE OF OUR MOST RELAXING HOLIDAYS EVER!!! I WOULD DEFINITELY RETURN TO THIS HOTEL AND FOR SURE WOULD RECOMMEND IT!!

Staff was very friendly and always helpful, Marlin & Johnny at the pool bar and Giovonni at the bar just outside of the sports bar we super. All staff we dealt with at the Restaurants polite and helpful. The Dorado was our favorite. Rooms were very nice, except our friends room the air conditioning did not work, they had to ask three times to have it fixed, and when they got it fixed it only worked for one day and then stopped working again. We met lots of very nice travellers and made lots of new friends.

Overall this was a beautiful resort, however, you need to be prepared for service that is not the fastest where you sometimes can wait up to an hour to be seated at a specialty restaurant and another hour to receive your drinks and appetizers. Bar service was variable; if you stay in the hideaway section, the service at the beach bar (including the grill) is amazing, but if you are at the main pool, be prepared to wait and wait and have others served around you. I understand they have a high turnover in staff, so this might be part of the issue. There are plenty of pools (and pool bars that people stay in all day drinking and drinking and you can figure the rest out) and smoking policies for designated areas only but not enforced by security or staff where people smoke at the bar and pool all day. Concierge service was outstanding and they ensured they knew your name and asked you daily how you were doing and what they could do to make it better. This was the customer service I had hoped for. This resort has plenty of specialty dining and activities, pool etc, but the beach is quite rocky with very sharp rocks and water is rough which makes it difficult for swimming. Bring water shoes with you to protect your feet. Overall, I would consider this resort again, and am hoping since the resort is only a few years old, they will work out some of the issues with time.

We stayed in a junior suite at the Saint Lucia Royalton hideaway resort with an ocean view. The room was beautiful and well maintained. The staff were very helpful and friendly. The resort had numerous restaurants providing a good variety of well prepared delicious food. The nightly entertainment was enjoyable and the beach and pool areas were amazing. I would highly recommend this resort.

The Hideaway beach was clean and the water was clear. Very shallow though, not great for deep swimming, but fun to wade around in.We saw cute fish and crabs every day. The pools were also.lovely and didn't smell like chlorine. The service was great! I love dirty bananas.

The hotel feels and looks still new; the staff are kind and helpful; the beach was adequate; and the food was better than average. However, I’d give the Hideaway at Royalton St Lucia lower marks for the following: The trip from airport to resort is 2 hours up and down hills, switchbacks, and through heavy local traffic; and, the bus had no music and no interpretive presentation to learn about the island and pass the time. The Hideaway lobby is hum drum, nothing about it makes you feel special. By the time we arrived (about 7:30pm) our butler had left for the day (shift ends at 7:00pm), so no special orientation was given about our guestroom nor the resort. The Diamond Club service/butlers were slow to respond initially, but then things got better as the week went on. One of our party was not given his butler phone for 2 days, despite celebrating his 50th Bday the next day of arrival. Don’t bother saying what special occasion is that you’re celebrating as you won’t get any recognition unless you buy the hotel’s Birthday Package. The adult Beach area is unacceptable - everyone is squished into the North end of the beach with hardly any sand space and the shallowest of water (thigh deep). Any real swimming needs to be had in the family section. The beach chair covers and umbrellas were left torn and or broken for days, or not repaired at all. The beach was never combed for garbage (fruit chunks, banana peels, rib bones)in the adult area. Unfettered feeding of fish with people food in the shallow waters made it feel like swimming in a stew. The coffee machine in the Diamond club lounge was incomprehensible, even some staff did not know how to use it. There were never any serviettes with the snack service in the Diamond lounge. Liquor bottles were left sticky. Dorado restaurant for Diamond Club members was lovely; however twice we encountered serious frustration from the servers in the Grazzie and Tex Mex restaurants. The Martini bar (main bar off the entertainment area) ran out of martini glasses on a Saturday night - not cool. The entertainment troop is talented and professional, although watching the same performers 7 nights in a row gets a little repetitive despite the varying dance numbers. Sometimes the pre-show performances were better. The excursion to the Pitons, mud bath, snorkeling and waterfall was ok, but I expected more. The mud bath is very small, and very crowded, again like a human stew. The snorkeling was below par as it took place off a beach rather than at a genuine reef. The waterfall was also very small and overcrowded - no wow factor. Lunch in Soufriere was very good however. You won’t miss much if you don’t go on this tour. The trip back to the airport again takes 2 hours. Going home, the bus picks you up at Noon, and the buffet doesn’t open for lunch until 12:30. How convenient for the hotel to save on the cost of a box lunch for our upcoming 2 hour voyage back to the airport. Paid too much for this trip.

This was a great vacation, and our first time to St. Lucia. I can't say enough great things! I highly recommend this resort. Don't listen to any bad reviews you read.... honestly, people are crazy. This place was great! Location: Worth the drive. If you don't do well on bumpy roads, dear gosh bring some gravol. It was a life saver. About 90 minutes (without traffic) from the airport to the hotel. Beautiful views, totally worth it. Resort: Beautiful resort, it's relatively new and it shows. Very modern. After a day we had the layout downpact and it was easy to get to everything, nothings that far of a walk. Rooms: We stayed in building #3 (hideaway), which is arguably the worst hideaway building because it's closest to the rest of the resort... but that honestly wasn't an issue. Our room was spacious and modern. We had a leaky ceiling, but it leaked into the bath tub, so we really didn't care (and it got fixed by housekeeping notifying maintenance, we didn't have to do anything). Our iron didn't work, but that got replaced as soon as we notified staff. Some of the US plugs in our room didn't work for our devices (i.e., straighter didn't plug in because it wasn't two skinny prongs). FYI! I have to say, I hated the bathroom layout.... it was odd having it all open, but wasn't really that big of a deal. Nice big balcony. My BIGGEST complaint, and realistically my ONLY complaint was that since ALL the rooms face inward technically all rooms are an ocean view.... we paid extra for an ocean view, and quite frankly I felt like that was a bit of a rip off. Apparently lower floors are garden view, and upper floors are ocean view... Not worth it. I also rarely saw people in their swim out room pools... most of them stayed shaded all day, or were pretty open to other guests (they're all attached). I was glad we didn't pay for that upgrade. The other complaint I have (... okay, 2 complaints total), would be evening noise. Two of our 7 nights we had music blasting until 1030/11pm, which was a little ridiculous. The stage is in the middle of the resort, which is aesthetically nice, but logically the worst idea ever. With our balcony doors closed, and TV up relatively loudly we could not drown out the noise. If you have small children, or want to sleep before 10pm.... it wasn't happening. One night we were exhausted, and wanted to sleep at 10, and absolutely could not. Frustrating. Food: UNBELIEVABLY GOOD. Wow. All of the restaurants were amazing. Great staff, great selection, good quality. We visited each restaurant at least once (with the exception of the Calypso restaurant, as we aren't huge seafood people). We often went to the buffet or Italian for lunch, and we did the tex mex for dinner twice because it was so good. We never had to wait for a table, and service was as quick as a regular restaurant. The buffet was also great, even though we were hideaway we chose to go to the bigger main buffet for every breakfast because the dorado was small, slow and limited in selection (we went once, it was fine!). We appreciated how they sat hideaway and diamond people in one section, and families in another section. Pool/beach: no complaints! The hideaway pool was lovely, always able to get chairs and an umbrella. Bar only got crazy busy once or twice, and we enjoyed drinking premium liquor all week (grey goose, yes please!). The beach was nice too, clearly man made/maintained, but we honestly hung out by the pool most of the time, and wandered down to the beach when it was loud aquafit time. Always able to find a place to relax when we needed it. The jet ski's were a lot of fun, and provided a beautiful view once you were out in the ocean. Be wary of who you rent them from... we paid $40USD for 30 minutes (2 people on one), and friends paid $25, $40 and $30 when they went... always a different price? Odd. We have traveled twice a year for the last 4 years, and this is byfar the nicest resort we have been to. We are a young couple, no children, and loved our vacation. Make sure you save some breakfast sausage for the stay dogs... they're very friendly and precious.

This was a third time to a Royalton resort with the first two visits to the Royalton at Dominican Republic. Everything about this resort met or exceeded our expectations. Resort staff were very friendly and accommodating. Food was great with many A La Carte's to choose from. Only downside may be the Beach area which is smaller then what we are used to with lots of seaweed in the water. But we were aware of this prior to booking and did not consider it a major issue because the Pool at Hideaway was great.

awesome resort. Beautifully laid out. The staff is amazing and will go out of thier way to please. The food is fresh and delicious with a local and Jamaican flair, we especially liked The steakhouse. Nice sized portions. The pools are amazing, lots of bars and always something to see in the evenings. Don't forget to visit Columbian Emeralds where I won a beautiful piece made with larimar, valued at 2,700. We met so many people, I think my heart is still there.

The staff was friendly and helpful, room was amazing, presidential suite. Butlers were awesome. Went above and beyond to look after us. Food was overall good. Only complaint was hideaway section was very quiet. Not much going on in the way of entertainment. Also that vendors on beach were very very pushy and would not let up. Down your throat every time you walk the beach. Wich is quite small btw. Also take the helicopter as the ride is around 1.5 to 2.25 hrs with tranffic. On very very windy roads.

The place is too new. Like every other review the food does take long at a la carte restaurants. We noticed that even though this place is only about 4 months old, some of the roofs of the restaurants were leaking. Room was beautiful. Don't pay for diamond club if you're at the hideaway. Didn't notice a difference except for the a la carte reservations. Didn't know what to ask out butler to do. He was very friendly though. The diamond club section of the beach is on the opposite side of the hideaway section so we never even went there. Fishes are always in the ocean and sometimes they nibble but it doesn't hurt. Sometimes bars ran out of beer but replenished within the hour. Overall nice place but not worth what we payed. We stayed in the Royalton in riviera maya and it was far superior to this and we weren't even in diamond club.

When to this resort for a week grounds are well done ,place is clean but beach is to small and rocky ,also the service is to slow even do by the end of the stay it was improve a lot . Also this is more of a family resort than a all adult resort .overal this was a good vacation

This resort needs a lot of work. The grounds were mostly bare, most building were not complete (ie: missing finishes, decor, menu items, etc...). The spa was SUPER expensive. All bar's were shut down by 11PM every night and there was zero adult entertainment at night. The beach is TINY and full of sea earchents and eels. Even worse was the restaurants: we waited a minimum of 1.5 hours every night for our food to come out cold. And last but not least this is not an adults only resort. They have a tiny section which is not monitored or enforced. Paid and expected adults only and spent my entire vacation with kids running around everywhere. Will not be back to a Royalton, ever.

The grounds are beautiful; the food is great. Was impressed with the buffet's variety, freshness and the genuine eagerness of staff to get whatever you desire. Many cooking stations for fresh meats and pastas at night and egg and pancakes in morning. A la carte restaurants, Hunter restaurant took1 1/2 hrs to get our main course, at the Calypso 1 hour to get appetizers Biggest regret was not waiting to go to resort when it would have all what it advertised ready to be experienced by the guests, and also staff properly trained and familiar with the various services, inclusions and offerings of the resort. Resort staff very friendly; the Diamond Club was still under construction and not open; Hideaway not exclusive to adults only or other guests; many amenities while offered not available. A disappointment for their rating of 5*

The Royalton was still under construction in some areas but one could hardly tell. Rooms and decor were the nicest we have ever seen. The food selection was above expectations to say the least and the staff were incredibly helpful and went out of their way to help any way they could. You could tell that for many of the servers that this was their first job. A little disorganized, but I am confident they will have it nailed down in no time flat.

Brand New only open 2 weeks and staff were amazing. This will definitely be a 5 star resort. the adults section has own beach and one restaurant but you can access all the restaurants in the resort. If looking for strictly adults ONLY then this is not for you. We will go back and recommend.

We were among the first group of guests to arrive on February 18th. The greeting was very warm, staff waiting at the coach with hot towels and rum punch. However they were not very organized regarding the Hideaway guests, we waited until all the Royalton guests were organized before we were taken to the Hideaway. Check in was very slow as they were having computer glitches, but nothing awful. On the way to our room the elevator broke down which was concerning, so we simply didn' t use it for the remainder of the stay.The main elevator didn' t work for our whole stay. The room was absolutely stunning, with a lovely balcony. Very quiet air conditioning. Over the course of the week things such as glasses were gradually added, however anything we asked for was brought quickly. Housekeeping staff were excellent. The phone jack was behind the headboard, so it had to be removed in order to hook up the phone, we found this quite amusing! On the first two mornings we were woken up early by workers, hammering and building, but someone must have complained as this stopped. The food in the restaurants was delicious, the only food concern was that the food in the buffet under the lamps was cold.The service in most of them was extremely slow. one evening in the Mexican restaurant I had completed my main course and my husbands meal hadn't arrived.We left and went to the sports bar, where the service was always very good. A couple of nights later we tried again, this time all went well for us. however many others walked out due to the slow service. The bar service everywhere was excellent, on the first night my husband asked for Courviossier and the next night it was there, great service. The pools and beach were great, we are beach people so spent our days there. Excellent swimming, nice and deep. I would be concerned once the report is up and running about the space for everyone. During our stay there seemed to be no differentiation between the Royalton and Hideaway guests, everyone could go everywhere this didn' t matter during our stay as the resort was quiet.But I would have concerns if it was full, as we paid for an adult only resort and would expect exactly that. Overall it was a wonderful week, the staff were so friendly and helpful. The island is beautiful, perhaps they should have advised the first guests that they weren't quite ready, we would have then been informed.