Beautiful and family friendly resort. Plenty of food choices and very welcoming staff. I would recommend to whoever wants an affordable and nice place in Dominican. There are many things to do in Puerta Plata like Ziplining. Water support and tons of other stuff.

We enjoyed our stay tremendously! This is a budget friendly resort and was perfect! Before our arrival we were sceptic because of the reviews. I honestly do not understand why people would complain. This is a small resort but we loved that. 2-story buildings and we were right on the beach. Close enough to the coffee shop, buffet and snack bar. The staff are amazing! Helpful and have great attitudes. A special shout out Walter, Stephanie, Juan Carlos, Medranoq, Albert, Glery, to name but a few. From the time we checked in to the time we left we enjoyed our stay. If you want fancy, pay for fancy. We loved the authenticity of this place! Thank you Bachata!

The dining experience was not as expected. Food was either room temperature or cold, for all meals. The beach is beautiful, and is walking distance from the resort. The customer service was very poor. The waiters at the restaurant would not help us, we were responsible for getting our own drinks, cutlery and glasses. The locals are allowed to stay at the resort from Friday to Sunday. This caused the pools, and restaurants to be over crowded. The rooms are in great need of renovation, as our sink tap was loose (almost coming off) and our bathtub paint was peeling off. The toilets were not flushing well, sometimes it took 2-3 flushes for anything to go down the drain. Our mini fridges were only refilled with pop or water when we asked them too.

This resort was amazing. The food was amazing. The buffet was always great and fresh with a lot of food to choose from. Room service was great. Always very clean and always stocked with clean towels and extra bottles of water and sodas. Customer service was very attentive. Any question and any doubt we had, they were always ready to assist. Entertainment, specially the pool entertainment was always good... music the whole day and some games and dance. The beach is amazing.... clear water, calm and the sand always clean of garbage and with enough lounge chair for everybody. I am not a person to return to the same resort but to this one I will definitely return.

The hotel is beautifully located and the ground are well maintained. For the price you get what you pay for. 3.5 stars. Check in was fast, our room was clean with exception on the headboard as it’s an old model I don’t think they notice all the trapped dust in the headboard. The room is spacious with a TV, mini fridge and and safe. Some English channels and the fridge is stacked daily. Washroom clean except for the peeling tub and brown water at times. The resort gets very busy on weekend with locals. It is difficult to maneuver through buffets at meal times or find seating for dining. Also, worrying about food handling. A lot of children handling the food especially, the ice cream stations. Which doesn’t seem hygienic. Also. Very crowded by the pool area and can’t find pool chairs to sit on. People put their towels on them and don’t come back for hours. Overall, the stay was okay. Not what we we’re expecting. The senator next door would be our preference if going back to peurto plata. But I think we will be more inclined to go to Punta Cana. The access to the gym, coffee shop and pizza was a plus but we mainly enjoyed the ice cream. Not enough to do for kids. Entertainment lacking.

Beach and food is the only positive about this resort. Internet was terrible as it was only available at the lobby. Rooms are dated, tub/shower was tight and on one of the days brown water was coming out of the shower. It took them a day and a half to fix it. The air conditioner in our room could use service as it was blowing cool air rather than cold air. However, what made this stay real uneasy and disappointing was the staff. Many of the staff looked unhappy, miserable and unfriendly; some were flat out rude. We did not feel welcomed at this resort so I would not recommend this place to anyone I know.

The grounds, food, bar and beach were great. The rooms are VERY old and outdated and in desperate need of upgrading. The bathrooms in the lobby are stifling and the lights constantly flicker off while you are in there. Forget about enjoying the weekends as the locals flood the resort and are very rude and entitled. You will be shoved out of the way at any food source and forget about getting in the pool. The beach is decent so if you can go to the pool during the week when the locals aren't there. The shows are decent but every night they spend 20 mins thanking every single person individually and its annoying. Overall, you get what you pay for.

This was the best vacation I’ve ever had…..and I’ve been mostly to cancun, Mayan riviera and Cuba….the food was unbelievable omg….fresh juices were amazing….I had buffets for breakfast lunch and dinner…I didn’t want to do alacarts because I didn’t want to miss out on the amazing buffets lol ….the grounds were so beautiful and tropical… I loved walking around them…..it’s like the movie castaway you felt like you were far away on a desert island with the mountains around …. went with my sister….we loved the resort….i sat in a lounger right at the ocean under a tree…..wow….went to the gym every morning….there was a special coffee shop I loved….got my decaf coffee and desserts there a few times a day….wish I was back there right now walking around these grounds…..I was so lucky to get Natasha Alleyne from tripcentral to do this trip for us….she was amazing….called me or emailed me back right away with my questions…….first time I’ve used a travel agent …what a difference….you get emails notifying you of things to do or reminders of things …so happy we had this wonderful agent….we will book next year too! Still dreaming of being back there…I was there may 18, 2026 for a week….it was great weather every day….the pool was so lively and fun too….the resort was the cleanest I’ve ever been to…staff were cleaning washrooms and areas constantly …I was floored by this resort…and food was better than any resorts I’ve been to….the staff so friendly there

This place is really clean, the rooms, the beach was above expectations, the staff was nice we just found it was missing entertainment at the pool . We love the fact that we did not have to fight to get a chair on the beach. The Playabachata is in front of the best quality beach compare to the Senator

Playabacha was an amazing Hotel The rooms were big the balcony was big the food was great and the entertainment staff really worked hard to make you have fun not to mention the beaches on one side and the mountains on the other gave for such a great scenery all around. Would come back for sure

Beautiful , clean , people are so nice and always their to help , pool is amazing , entertainment is awesome , night shows are amazing , the best is super man , happy boy , from entertainment , the best dancers , Eddy , and Randy We were very happy with our stay

The grounds were being cleaned constantly. The rooms were comfortable and the balcony was large. The staff were friendly, especially Y . FLouris at the buffet and Chocolate and Mariposa on the animation team. A special thank you to the head of guest services. We loved the large beach with many palm trees. Tropical Ave was a nice place to walk too. We enjoyed #7 beach vendor and the fellow with the monkey. We enjoyed the food The pool was kept clean and the foam party was pretty cool.

The resort was garbage and would NEVER recommend it, staff not friendly unless tipping them, but place was clean. Food was not that great. Only had one pool and it had ladders NO stairs at all to get into pool. Pool with stairs closed over a year ago something the travel agent Joanna should have known about and not recommend this this PlayaBacahta resort. People smoking inside lobby even though no smoking signs were posted all over lobby. Front desk staff or customer service was not helpful or didn't seem to care when asked to switch rooms to something closer for my 75 yr old mom so had to walk far to get to the dining hall. Do not book with Trip Central, Joanna Latimer, her service was awful, she told me this resort was everything I needed for traveling with 3 ladies 60, 65 and 75. Joanna just booked our trip and then basically left me to figure things out myself, very stressful. Overall was the worst vacation ever!

Very clean, friendly staff, entertainment is great, very funny, grounds are well maintained and extremely happy overall! Kids had a great time, lots of.activies to do every day, the shows are kid friendly. Absolutely returning again!

Hotel was nice, showing its age but its well maintained and they do there best to bring a solid experience. Food was decent, fresh eggs and donuts every morning. Beach was large and had lots of mature palm trees. Rooms could use some updates, hard to get a spot at the pool and lines can get long for food. Good mix for young or older people. Overall it was a great stay, minor issues, but you have to go in there with lower expectations. Its not a 5 star, but one of the best value for money resorts.

Everything was nicely kept. Very picturesque. All the staff are wonderful. The beach was always cleaned and raked in the morning. We have nothing bad to say about this resort. And the buffet had so many options for food. All the staff work so hard.

Good location and resort. We had a great 7 day vacation. We would go again is the price was right. The beach is not at the level of Varadero. We enjoyed being able to share some of the Senator neighbouring location especially the large wifi zone!

Great staff, always cleaning. The washroom needs a little makeover. Suggest taking out dated ,tired tub with shower only. A la carte not the best, but ok. We had a good week. Lovely large balconies. Like the size of the buildings. Great walking resort. Visited the Gelato place a few times. Yummy. Internet in the rooms would be nice.

This was one of the most clean resorts that I have ever stayed at. There is someone cleaning at every public area in the resort which includes pools, lobby, restaurants, bars, and restrooms. The staff were all hard working and friendly. It was busy but there were multiple people available to provide service. The rooms need an upgrade in the washroom. The toilets and showers should be replaced. The food and drinks were all fresh and tasty and plenty of variety. The ala carte system needs to be changed. I waited an hour in line to book. It was impossible to find a chair at the pool until 4pm when most people head back to their rooms to get ready for dinner. Guests head to the pool before 8am to reserve multiple chairs. I was in a group of four and we struggled to find two chairs to share. I think that I would enjoy this resort much more if it wasn't completely full as it was during our vacation.

Very clean with lots of staff working hard to keep it that way. Beautiful grounds, loved all the trees. Enjoyed being able to share space with the Senator and the ability to walk the stretch of the beach. We liked the Tropical ave and ability to get cappuccinos and ice cream. Also being able to pick up Senators wifi in that area. Loved the constant breeze that didn’t allow for mosquitoes or flys. Liked the beach, had no sargassum and we were able to swim in the sea. Would have been nice to have steps into pool as opposed to ladders.

The Dominican Republic is a beautiful country. Our experience at this resort was terrible. Both my brother and I got food poisoning. Buffets seemed to have "recycled" or left over dishes. Food handling and sanitation was sub-par. The rooms were outdated, with amenities either missing or broken. Our room door did not lock properly and there were problems with the room key. Our mini fridge never worked and when we asked for a replacement or room change, we were told no. Staff catered to those who tipped the most and often allowed local citizens in the bar areas. The fellow Canadians that we met made an incredibly disappointing resort experience, one that we will always remember. Good times were shared and memories were made. Highly disappointed with Playabachata.

Food, staff, accommodation, beach, scenery were all great. Rules were not enforced. Such as, no smoking in the lobby area, or reserving chairs around the pool, even though there were signs, no rules were enforced, which created unnecessary tension between guests.

While the rooms are dated, they were very clean- that's more important to me. The buffet had a variety of options but not so much so if you're vegetarian. I never went hungry tho! I loved that the resort is small- buffet, bar and beach were close by. Each building has 4 rooms on the main level and 4 upstairs. Bathroom outlets are like those in Canada but all other outlets are recessed. Take a small square charge and/or extension cord/power bar that has 2 prongs of the same size. I would definitely go back to Playabachata! Loved the beach. Never had trouble getting lounge chairs either

We're just back from a week at Playabachata. Here's a quick summary. There was a lot to like. The beach is very large and covered in beautiful palm trees with plenty of loungers. There was always a great ocean breeze to enjoy. The hotel grounds are really beautiful and well kept. The rooms are a bit dated but very clean and functional with huge balconies to enjoy. The buffet offered a good variety of food choices including lots of fresh fruit and good salad bar options. We found the buffet service to be a bit hit and miss. It seemed like there weren't enough servers to keep up with cutlery, water and drink service. The buffet restaurant did tend to get hot at times and they frequently didn’t open enough windows to take advantage of the ocean breeze. The a la carte restaurants were great, as was the lunch at the beach restaurant. You should know that WiFi is only available in the lobby and it's pretty spotty. The pool is not large enough and half of the resort is closed, meaning there's only one pool. There aren't irons in the rooms so maybe pack a travel iron if you need one and also a small umbrella. Be sure to take advantage of "Caribbean Street" pizza, shops and coffee house. Very quaint location for your morning coffee. Beautiful hotel, worth what we paid, great vibe and fun was had by all.

I thought the resort was great. The only crappy thing was the Wi-Fi only worked in the lobby. There was always food and drinks. The AC broke on the last night and the coding started to come out of the bathtub and there were some ants in the bathtub as well, but other than that, it was really upbeat fun. We had a great time. The staff were amazing. We will be back.

In regards to our room, we could not control AC - it was either on or off, but no control over low or high. The TV reception was poor. Attempted numerous times to book steak or italian dining rooms with no luck. We also were unable to book excursions. Each time we tried for dining rooms or excursions nothing was available. We have been travelling for many years!

The food was some of the best food I have had in Dominican! Staff are very nice and helpful. However I do think they need to fix up the pool and get some new chairs. Also the resort is very large and holds a lot of guests but there is not enough room for everyone at the pool, lobby, theatre or in the buffet. You have to wait in a line of 20 people every morning and night for certain foods, and they run out of some foods as hours pass.

Playabachata Hotel was amazing. The atmosphere, food and staff were all wonderful. The beach was stunning. Our kids enjoyed the nightly entertainment. We thoroughly enjoyed our stay and plan to be back!

Very clean, staff were friendly and accommodating. Food was the same every day and decent but after a couple of days it felt like eating left overs. One pool but never felt too crowded and was clean. No swim up bar, that’s a good thing to me. No one parked there for the day peeing in the pool! It was a great vacation and I would go back again.

Just Got back was there January 6 -20th. I have no complaints Room was big and clean Grounds well taken care of Staff great,very friendly Beach was great,could always get a chair Food was GOOD Been traveling for 15 years,never seen so many people at a resort Very popular place when we were there

we Arrived at this resort and all went well, from the airport to the Resort, we were able to have a snack at the café. The staff was very friendly and cooperated with us. The room was clean and spacious and close to the beach area, The Food was great, the resturant in the resort was good some out resturants in the complex like Italian needed more variety, The Christmas feast at the resort was amazing, We would recommend it to the next tourists.

The staff were very friendly, courteous & helpful. They are very hard working. The pool area and grounds were lovely and well kept. The rooms while clean are in dire need of upgrades. They still use a standard key lock system and the safes are cemented to the floor and rusted. Beds are hard and uncomfortable. The snack bar was a great feature for the kiddos and they loved the activities available. Also, one of their favourite things to do was to walk to the Senator for ice cream. At this time I wouldn’t recommend this resort. Only because of the upgrades that need to be done.

Your staff was amazing,your rooms are clean,my room was clean.Your food is terrible.You have no bacon,and cant eat your food cause you out to much salt in all your meat.I lost weight due to it.No chicken wings in all night bar,same food over and over.Again staff was great,pool way to small,your beach needs to be cleaned up.The swing was nice but the rocks in front of swing in ocean should be blocked off before someone gets killed I will not be returning.Your snanjs and other goods are way to expensive.

The people were friendly, great service and always ready to assist. I had an issue with the toilet and with no delays they assisted and moved me to a new room. The room was cleaned daily and new towels provided

My time was a mixed emotion. On 1 hand I enjoyed my time and the environment. However, the room needs upgrade, the food needs improvement, some staff are rude and behave as though you are begging them the food or the drinks. The photos depict what was and not what is. They also show some part of the other hotel that is ran by the same company. The wifi was only in the lobby unless you want a “upgrade”. The poolside needs to be clean, it has green stuff growing there, and the beach chairs are old with holes or broken. The 2 staff Andres and Carlos from the general information office were amazing help. Overall, I do not believe this would be the best place to promote as their main goal is to continue to build and not up keep the old ones.

Unfortunately I am unable to say many positive things about the resort. The rooms are very run down and invested with Ants. We had to shake off all our clothes outside prior to moving to new rooms. At least 20 ants were on each piece of clothing. We also had to throw out all the snacks we brought from home to have on the plane ride to/from and to have at night, the bag had at least 100-200 ants inside and outside of it. We had to change rooms (Both rooms-across from each other). Once they moved us 2 days later the toilet in one of the rooms did not flush, we had to call them twice within a few hours. Their solution was to put all used toilet paper in the trash can. We used the other rooms toilet as we did not want to move again. The food was the same every night breakfast, lunch and dinner. We could not make reservations for the 2 restaurants as it filled up quickly and they only had 6 tables each night. You had to go down by 8:30 am the day of to make reservation. The staff was very friendly though and the beach is beautiful. The pool is small for a resort and with the locals coming in every weekend there is no where to sit. Very disappointed! This is definitely not a 4 star it would be lucky to get a 3.

Unfortunately I am unable to say many positive things about the resort. The rooms are very run down and invested with Ants. We had to shake off all our clothes outside prior to moving to new rooms. At least 20 ants were on each piece of clothing. We also had to throw out all the snacks we brought from home to have on the plane ride to/from and to have at night, the bag had at least 100-200 ants inside and outside of it. We had to change rooms (Both rooms-across from each other). Once they moved us 2 days later the toilet in one of the rooms did not flush, we had to call them twice within a few hours. Their solution was to put all used toilet paper in the trash can. We used the other rooms toilet as we did not want to move again. The food was the same every night breakfast, lunch and dinner. We could not make reservations for the 2 restaurants as it filled up quickly and they only had 6 tables each night. You had to go down by 8:30 am the day of to make reservation. The staff was very friendly though and the beach is beautiful. The pool is small for a resort and with the locals coming in every weekend there is no where to sit. Very disappointed! This is definitely not a 4 star it would be lucky to get a 3.

Playabachata is a very clean resort. The food was great. On the weekends the locals are permitted to stay, and that was a bit overwhelming with long lines and busy restaurants, but the rest of the week was perfect. Beautiful beach and nice pools.

Beautiful place , awesome staff We go every April and Oct We luv it Very clean Staff is so nice to talk to So helpful Luv when the locals co r in on the weekeneds Entertainment staff are amazing

So many things I loved about this resort but needs a few improvements to a couple things one I wouldn't of booked had I known the locals take over on weekends. I experienced this at the coffresi up the road and is why I though I'd try playabachata.second is making alacarte reservations line up starts at 7 opens at 830 and can only book one at a time no thank you wasn't able to book any for this reason.i loved my ocean front room until the nite traffic of people going by at all hour drunk an loud.that path should be closed down maybe at nite an diverted to one behind. . Impossible especially my last nite had to be up early a beach party prevented that and traffic of it. The view was absolutely amazing.the entertainment was constantly changing from our side over too the Senator resort you'd get all set up for a good table only to be told it's way over there by time you get there good luck getting a seat. Both resorts need their own entertainment please. Also one bar mainly constantly being looked off passed by and definitely having to several times speak up it's your turn after being ignore that would be the 24 hour pool side bar I'm speaking of the bar by the entertainment section should always be open as well it's a huge resort one is not enough.loved my massages at the Haitian market at the end of the resort by Elizabeth amazing top notch massage from her definitely worth the 45 for a hour. and cheaper go down to the beach go right all the way down and BAm they are. I absolutely love Puerta Plata it's alot more safer than Punta cana I find. I walked all over not having to worry. Even went to tattoo shop which I can't recommend enough definitely the best I've ever gotten. He I absolutely amazing and I will be back to see him specifically again ,if you want a tattoo please go see Yonathan tattoo Shop. the farther the shack the cheaper they get on the beach. Great people down there. The food was ok in the buffet I didn't go hungry but could of had more choice on certain nights. The beach was fabulous. The main pool is a little small and way too busy an way to loud the music could be down just a bit so you didn't here it way down the beach. Yes there is a quieter pool further down by the empty part closed section of buildings looks like maybe getting ready for.turn over and Reno's maybe...the resort is extremely large from one end to another shuttle carts would be a really great idea for the size and amount of buildings which I would of got lost if I wasn't in a beachfront one. Tr staff at front desk absolutely amazing and my house cleaning was fantastic. Would I go back to this resort umm probly not as I really want a more quieter, organized easier no locals sharing a all inclusive vacation it's just to loud and I find that recieved priority service especially at that one bar I love the local experience just not at a all inclusive where they take up well over half of the resort on weekends and other days while I was there. Over all though we had a great vacation. And will definately return to Dominican Puerta Plata area . Oh and bacon bacon bacon please lol

So many things I loved about this resort but needs a few improvements to a couple things one I wouldn't of booked had I known the locals take over on weekends. I experienced this at the coffresi up the road and is why I though I'd try playabachata.second is making alacarte reservations line up starts at 7 opens at 830 and can only book one at a time no thank you wasn't able to book any for this reason.i loved my ocean front room until the nite traffic of people going by at all hour drunk an loud.that path should be closed down maybe at nite an diverted to one behind. . Impossible especially my last nite had to be up early a beach party prevented that and traffic of it. The view was absolutely amazing.the entertainment was constantly changing from our side over too the Senator resort you'd get all set up for a good table only to be told it's way over there by time you get there good luck getting a seat. Both resorts need their own entertainment please. Also one bar mainly constantly being looked off passed by and definitely having to several times speak up it's your turn after being ignore that would be the 24 hour pool side bar I'm speaking of the bar by the entertainment section should always be open as well it's a huge resort one is not enough.loved my massages at the Haitian market at the end of the resort by Elizabeth amazing top notch massage from her definitely worth the 45 for a hour. and cheaper go down to the beach go right all the way down and BAm they are. I absolutely love Puerta Plata it's alot more safer than Punta cana I find. I walked all over not having to worry. Even went to tattoo shop which I can't recommend enough definitely the best I've ever gotten. He I absolutely amazing and I will be back to see him specifically again ,if you want a tattoo please go see Yonathan tattoo Shop. the farther the shack the cheaper they get on the beach. Great people down there. The food was ok in the buffet I didn't go hungry but could of had more choice on certain nights. The beach was fabulous. The main pool is a little small and way too busy an way to loud the music could be down just a bit so you didn't here it way down the beach. Yes there is a quieter pool further down by the empty part closed section of buildings looks like maybe getting ready for.turn over and Reno's maybe...the resort is extremely large from one end to another shuttle carts would be a really great idea for the size and amount of buildings which I would of got lost if I wasn't in a beachfront one. Tr staff at front desk absolutely amazing and my house cleaning was fantastic. Would I go back to this resort umm probly not as I really want a more quieter, organized easier no locals sharing a all inclusive vacation it's just to loud and I find that recieved priority service especially at that one bar I love the local experience just not at a all inclusive where they take up well over half of the resort on weekends and other days while I was there. Over all though we had a great vacation. And will definately return to Dominican Puerta Plata area . Oh and bacon bacon bacon please lol

This is the second time that we stayed here.. the rooms themselves could use some freshening up but the grounds are beautiful..the beach is beautiful.. the staff are very warm and friendly and the food is pretty decent. Unlimited drinks and food.. for the price it's well worth it.

Playabachata Service Upon arrival we waited an hour and 20 mins in line to check in. The front desk person working our line was serving the same group of people for that whole time. The group of people started off as 2 but kept growing as their friends and or family kept showing up. They spoke Spanish the whole time but from what I could see they were not checking in they were making other arrangements with her & seem to spending a lot of time joking & laughing as we waited in line. The wait would have been longer if I had not noticed a front desk person who was quietly working on the far side of the desk assisting people only if approached she otherwise made no effort to assist anyone in line. When I did approach her she looked annoyed that I asked for her assistance to check in. No smile, no apology for the long wait. Our room wasn’t ready so we were given our wristbands & told to come back in half hour & directed the other side of the desk for room key pick up. When we came back we were greeted by a delightful friendly face finally. I can’t remember his name maybe Fernando? During the rest of our trip the front desk staff warmed up a bit. I actually got a few smiles. But only because I had to be extra charming when I asked for their assistance with anything. Accommodations Immediate smell of mould & mildew. First thing we noticed was how dated the room was. If looked like it hadn’t been renovated since the 70’s. Not a picture on the wall & weird light switches. We learned that one of the switches by the front door controlled the power for the whole room. The AC was set at a minimum setting & no matter what we did that didn’t change so the nights were hot for sleeping. Next thing we noticed was ants lots of them. We had to put our luggage up high & zipped closed to keep them from getting to there & hang what we could. The only place we didn’t see them right away was the washroom. But by the time we came back to our room in the evening the ants were also in the shower & all over our toiletries. We had to rinse everything to get the ants off and then re-pack it all & put it up high on towel racks & zipped up in the baggies we had. Our light in the washroom only worked the first night after that we had to take our phone to the washrooms & use the flashlight at night. Our toilet has a weird something at the bottom & rust. We were afraid to take a shower it was definitely not clean. Our mini fridge worked but was old and rusted.There were holes in our blackout curtains & dirt on our bed sheet skirt. We like many guests were in the lobby in the morning to try to find an outlet to charge our phones since there was only 1 normal outlet in the room & it didn’t work. Most of the outlets in the lobby also didn’t work. Thankfully we met Genaro at guest services who let us know that there were adapters available at the front desk. You have to pay a $3 deposit but it was worth it. We didn’t pack any lotion or body wash knowing it was a standard that hotels/resorts provide but all we got was a very small bar of soap. Food The food was ok. Not great, not good but ok. I got up early & waited in a line for an hour to make reservations for the steak house for our last night which was my birthday. The food at the steak house wasn’t any better. We waited over 30 minutes for them to take our dessert order & then 20 minutes to recieve it. The restaurant wasn’t even busy. I mentioned we were there for a birthday celebration. We were told we need to tell them that ahead of time. It would have went a long way if they just said “happy birthday” Beach Current is strong can’t really swim. There is also a big batch of sea weeds that you need to climb over. Pool Pool was nice but always so busy hard to find a chair or spot. Location It is far from the airport so a bit of a milk run to get back & forth. We had to upgrade on the way back because the bus got to the airport so late that I was afraid we’d miss our flight.

I thought the hotel was okay everything was within a close walking distance the food was good and delicious but i was very disapointed of how unfriendly the entertainment team were with the tourist.The mics for the show at night were too loud. Unfortunately because of the unfriendliness of the Entertainment team i wont be going back to this resort.

I am extremely pleased with the location, service, cleanliness and overall reception by the Playa Bachata resort. Food was awesome, staff were extremely helpful and even though the resort has some dated areas, it was a very pleasant experience!

Loved the resort n the food n drinks n people we great ❤️ The beach was amazing n the weather was great one day of rain on n off but sun was in between the showers .would revisit this resort again plenty of fresh food to choose from had some of the best salsa I’ve ever eaten ❤️lots of great memories thank you ❤️

The rooms were mediocore at best ...musty smelling in need of repairs . Food was a hit and miss not much variety the best thing was the pasta. Foam party was fun drinks weak . Steak house was horrible not steak not sure swas kinda meat was served itaian was way better. Would rather pay extra and stay at the neighboring resort....

The resort was beautiful, the beach was beautiful...food was good...we had issues with the 8 of us being split up and no staff would help us...sunwing rep was useless, i had no a/c for the week in my room, no fridge for 3 days and the phone didnt work...the pool was so overcrowded that i couldnt use it...they allow Senator guests to come use the facilities at Playabachata but we could not use theirs. I could not get the alacarte restaurants booked, you could only book one restaurant per day. desk opened at 830am but lineup must have started way earlier...our group of 8 that was split up all over never got to eat at the alacarte, line cut off once right in front of me...how frustrating...it was a horrendous experience and i travel alot....worst experience yet and i am not picky...do not go here!!

The resort is clean is all I can say I read all the reviews and thought that the bad ones was just human nature that you can’t please everyone,but now I can say is it was the worst place to look after the customers no a/c complained many times and nothing was done got taxi to city through the hotel only to find out from taxi driver not to book through them as they get a cut he said if you call taxi yourself he would have charged half what we paid .ITS the same gross food ,drinks and the shows were not worth going to we-will never go back we went with a party of 8 bad knees bad hips and the put us the farthest away from everything and none us us where even close to one another

Upgrades to the electrical were appreciated. The food was the best yet. They catered to their international visitors'preferences. Staff very friendly and obliging. Entertainment and pool activities were great.I love the layout of the resort and it's beautiful landscape. Will keep returning every year.

This resort was nice, clean, very friendly staff. The entertainment crew with Chocolate, Sky, Happy Boy and Donkey and the rest, were over the top hard working to keep us all laughing at the pool. The food variety was good, except they could have more bacon. Most of the servers were always happy and helpful. Rooms were nice and very clean. Grounds were being cleaned all day, every day. I would go back any time. Front desk people were very helpful. The common bathrooms were maintained all the time even though some guests would destroy them, (some people are pigs). The bar service with Fabiou were excellent.

kay Here is an honest review from a traveller who has been to DR before and has done it all from luxury resorts to 2 star bare bones stays. I will try to be objective as I can so that a prospective traveller can get a good idea of this resort. I am a 30 something mom to a toddler with a pretty paid back rural lifestyle. Not one to complain at a restaurant or be a "Karen" TLDR: Room: Oceanfront suite 4/5 - good AC - TV worked - clean Food: 2/5 - Poor variety - timing wasn't great - overall food quality wasnt good Beach: 4/5 - Good swimming - clean beach - not the most comfy chairs Pool: 3/5 - clean pools - main pool is LOUD - second pool is quiet but FAR Staff: 2.5/5 - Didn't care about us - Not rude, but not friendly either - Some staff are warm and friendly. (some waiters, grounds crew) Entertainment: (didn't attend any shows or parties) DETAILS: The Room: We stayed in an oceanfront 1BR suite. This room was pretty good! The location was literally on the beach and was fairly quiet except for people walking by on the walkway but thats unavoidable. The AC was cold, which is great if you like AC. The room was spacious, clean and and had a separate living room area which was ideal for travelling with a toddler. The bathroom also had a separate toilet area from the sinks which was also great for a family travelling. Yes, there was a cockroach in the bathroom. I killed it with a sandal and that was that. The Food: I am not a foodie or someone who is too picky about food. That being said, I found the food definitely lacklustre. And the ambiance of the buffet was loud and busy. I only remark on this because there wasn't much offered as an alternative. It seemed like everyone had to use the buffet for dinner every night so of course it was busy. Some things were good, but many of the items were repetitive or just didn't look or taste good. We only went to one of the "restaurants" which was just the beach snack bar re-arranged to be the Steakhouse / Italian restaurant. We had the steakhouse one night, and didn't bother with the italian. The steak was tough, and again the food was ... okay? We didnt bother with the italian because it was just a pasta and salad bar which you could get the exact same items in the buffet. So the buffet was very busy with long lines, a difficult time to find a seat and a loud atmosphere. The snack bar offered the same thing every day: hotdogs, fries, burgers, make your own sandwiches, salad bar. The hotdogs were fine (didn't look the most appetizing but tasted fine) the burgers were inedible. my final note about the food; the timing. Breakfast was fine, 7:30 - 10. Lunch didn't start until 1pm which was a strech for us and our little one who is usually napping at that time. Dinner didn't start until 6:30 which was real tough for us as a young family. Yes, the snack bar was open in the interim but as previously mentioned the snacks were limited and hard to eat. The Beach: This was a bright spot for us! We love swimming and the ocean and the beach was wide and clean and the water was warm and pretty good for swimming. Conditions weren't ideal to get too deep or snorkel properly but there is a small reef you can take a look around. Chairs did seem scarse if you didn't get up early and reserve with your towels. (we have a 3 year old so that wasn't an issue) Lots of the chairs are in disrepair and not super comfy. We were able to change our towels every day no problems so we always had dry towels. We loved the beach and that was the reason we were there so so complaints there! The Pool : We aren't pool people so this wasn't a spot we spent a lot of time. There are 2 pools, one main pool with really, really loud music and lots of people and action. It's also close to the bars/snacks and the entertainent crew so if youre into that then thats the spot for you. there is a second pool that is also beautiful and much quieter. BUT it is pretty far from the rooms/drinks/food so pack a lunch :) We spent more time there with our kiddo because there was a kids pool that she enjoyed. The pools seemed clean and well maintained. One thing to mention is that there are only ladders into the main pool so if you have mobility issues that is something to consider. The Staff: Now, we are pretty chill people. And pretty friendly too, (Canadian) We tip at every meal and do our best to be respectful and kind to everyone. I personally found the staff at this resort generally pretty cold and unfriendly. The vibe I got more often than not was that the staff didn't care wether we lived or died. Meaning strong indifference. The front desk staff, the guest services, the bar tenders all seemed "too cool for school". It wasn't like we were rude or had an obnoxious kid with us, generally the staff just didn't seem to care about us at all. of course there were exceptions, some of the wait staff at the buffet were approachable and kind to my daughter. And I acutally found the groundskeepers the most friendly people at the resort. This even comes down to the kids club staff. Most days it was 1-2 ladies in the kids area and they seemed so incredibly bored/disinterested in their jobs/the kids. They had toys set out on the tables and they just sat in the corner on their phones. We joined in the play area with our daughter since she was too young to be left alone there, but the staff made hardly any effort to engage with her or play with her or offer any kind of activity. It wasn't a big deal but was a little surprising to me since these were supposed to be the kids club staff... I would hope they would be a little more animated. also note we did not spend time at the pool so we have no experiece with the adult animation team so I can't comment on them. We didn't attend any shows or parties because we have a little one. So I can't speak to that. I will say that the show does go on at 9:30 which felt SO late to me but I am a young mom. Okay I think I covered all of the major points of this hotel and I tried to be as objective as possible. This was just my experience as someone with a young child, who enjoys a quiet easygoing vacation, I don't party or get drunk so I can't speak to any of those elements. But if you are similar I hope this review was helpful. OVERALL EXPERIENCE : 3/5 Sorry, we won't be returning. Hope this helps!

Staff were all friendly and helpful . Rooms need upgrades (dated) as lounge chairs mostly broken, otherwise everything else was great. Food was great and I can’t say enough about the cleanliness that happens at this resort, especially in washrooms. Would go back again

Resort was good but them need to get rid of the constant non stop super loud techno Spanish music piunding minute after minute. It was ingrained in my head, couldn't even hear my headphones with my own music..and on top of that all day even at night up to 3 am.. Only thing it would make me not want to go back.

Arrived late night. Receptionist was the slowest worker in the worlds. Imagine arriving late night with super tired kids and a receptionist takes 30mins per person(!) to check in. When my turn came in, receptionist said that we only have one room and not 2. After arguing for 15 mins and showing all the confirmation letters he seems to find second room. He gave us rooms in separate towers, keeping us away from our kids. We had no option but to take it. The rooms were terrible, ceiling was leaking into the bed, electricity went off several times during the night, meaning no AC, no hot water in the room, no WiFi in the rooms, rooms were smelling so bad, overall room condition was too old and uncomfortable. Most terrifying thing was that we there was no way to communicate with our kids in case of emergency as they stayed in different building, no telephones, no internet, no electricity. All concerns were reported to hotel reception as well as Sunwing rep. IF YOU ARE READING THIS, and you think of visiting this place, keep in mind all the issues I have reported above and remember that NO ONE WILL HELP YOU TO RESOLVE YOUR ISSUES, hotel will say that they are fully booked, Sunwing will say sorry and that’s it. This hotel nowhere near 4.5 stars as advertised, it’s maximum 2 stars (which uses mechanical keys for room and safe boxes ). I had to pay more and upgrade to their other hotel which is next to it, called Senator Hotel and Resorts. I would highly recommend booking there and pay some extra, instead of ruining your vacation and staying at Playabachata! As for me, we would most definitely not be booking with Sunwing and Tripcentral in the future and won’t be recommending it to friends and family either.

In the nutshell. Beach- clean, beautiful and palm trees on the beach should be a feature to promote. Rooms a bit outdated, but who cares as you only sleep there. Everything was functional in the room, shower, hot/cold water, sinks, lights, safe etc. Pools, chairs drinks all available all the time. Buffet, a good variety of food to choose from. I did enjoy fruit selection and desserts. Small suggestion to improve the internet quality as it was available in the lobby only and not an excellent reception overall. The rest is very pleasant area to spend few days with your family

Beautiful beach, nice pool area. Clean. Food was not that great, very repetitive. The service at the buffet very bad. Had quite a few complains about the room, that no one really cared. Simply no towels and blankets.

My family and I stayed here from Mar 6th-13th in rooms 1362, 63, and 67. We were very excited about our vacation, but upon reaching the property, we were met with disappointments after disappointments. Here's my list of disappointments... 1. There is no wifi on the property (except in the lobby area where the quality was less than acceptable). I had no plans to roam when on vacation but gladly had to do so in order to provide wifi to my teenage daughters 2. The rooms were very dated and although they were cleaned daily, they didn't feel homey: we never received a good night's sleep because the beds were old with soft mattress and pillows and a plastic cover on the mattress with tears that were piercing your skin as you get in and out of bed. There were hardly any clean towels to use, whether in the rooms or on the beach/pool, as they were always running out of towels. The sheets were never changed for the entire week. 3. No iron in the rooms 4. The food was terrible - My teenage daughters stopped going for meals after day 2 of being at the resort. The food is often either too salty or just tasteless, no flavor. I couldn't believe there was a resort in the Caribbean that couldn't prepare a decent meal. We didn't enjoy going for meals, we ate only because we had to. It is heartbreaking to be on vacation and counting down the days to leave. PROS: 1. If you lose your stuff, it is highly like that you will get it back. My hubby lost his wallet on the beach and it was returned to him. 2. The entertainment by the pool in the daytime as well as nighttime entertainment can be fun. 3. The staff members are friendly. 4. Activities (paid)outside of the hotel are very enjoyable: City tour, Dune buggy, ocean world. In spite of these pros listed, I would NEVER return to this resport because my dissasapointments were far greater.

Zeus Puertas, General Manager Joe Carroll Local Guide·74 reviews·2 photos 2 weeks ago NEW Vacation | Family DO NOT GO HERE. The staff are rude and less than caring. We stayed in room 1275, the room from hell. As we opened the door the room was dirty. Hair and dirt on the floors and bed. I asked for a tumbler for the safe and was told they didn't … More 2 Playabachata Hotel (Owner) a week ago Dear Joe, Thank you for taking the time to share your review. We are disheartened to hear about the issues you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we take reports of unclean rooms and malfunctioning appliances seriously. We apologize for the inconvenience you experienced. Regarding the safety of guest belongings, our hotel prides itself on security, and we regret to hear of your concerns in this area. We strive to ensure a tranquil environment for our guests and are sorry if noise disturbances impacted your comfort. We are also committed to culinary excellence and are troubled by your dining experience. Our staff is trained to provide the highest level of hospitality and we are concerned by any reports of less than satisfactory service. We hope to have the opportunity to demonstrate the high standards we aim to deliver. Kind regards, Zeus Puertas, General Manager soma chroma 116 reviews·2 photos 4 days ago NEW COCKROACH ALERT! Stayed at this hotel till March 4 2024. While the staff, food and location are still superb there are COCKROACHES in the hotel. Big ones. I checked in and as I … More Playabachata Hotel (Owner) a month ago Dear Soma Chroma, Thank you for this positive review of your stay. We're thrilled to hear that our team made a lasting impression with their hospitality. It's wonderful that the flavors of our cuisine met your expectations and that our location enhanced your stay. The coffee plantation adjacent to our establishment is indeed a point of pride, offering a serene backdrop for our guests. We appreciate your loyalty in choosing to stay with us again. We look forward to welcoming you back on a future visit. Kind regards, Zeus Puertas, General Manager Asalee Saddler Johnson Local Guide·42 reviews·30 photos DO YOURSELF A FAVOR AND DO NOT BOOK!!!!! If I could give 0 star, I would. This hotel doesn't deserve 1 star; however, since I can't give 0, we'll just do 1 star. The room was musky when we arrived. The toilet makes an annoyingly long noise after flushing, the AC sounds like the roof is about to be lift off. The food is tasteless and the same thing every night. The juice and liquor is watered down. You get no towel if you don't go early nor do you get any lounge chair. The entertainment is no good and music is mostly Spanish. The housekeepers just barge in, no knocking before entering and they know little to no English. One walked in on me naked. The staff are miserable and unpleasant with the exception of a few. There is no iron nor ironboard in the room. The power outlets in the room doesn't work. We have to go to the lobby to find an outlet. There is no wifi in the rooms. Only the lobby area and it's very weak. The Concierge was deceitful about a welcome package and they tried to sell us a VIP package with their parent hotel. The concierge book our dinner under another guest's name. We were turned away twice from the restaurant and left embarrassed. After day two we were ready to leave. The remaining five days were hard. Imagine being on vacation and disgruntled. It was no fun! The hotel can do much better. It left a bad taste about Dom Republic. I won't be back ever!

The driveway as you arrived at the Coral Playabachata was very littered with garbage and still the same when leaving. Left a really bad 1st impression for our friends accompanying us for the first time. Rooms at Coral Playabachata had been closed since 2020 and smelled musty. We had booked a Superior Garden view at Playabachata (NOT Coral) and were told upon arrival that we didn't have a room and were asked to sharea room with the couple we were traveling with. This all took place around 1:30am. We advised them that we paid for our room at Playstation and were not accepting to share. They temporarily provided a musty room the 1st night. On the 2nd day, we were moved to where we had booked. The on room safe had no tumblers therefore useless. We stored our valuables and money in our friends' safe which was an inconvenience at times. Since our friends were only staying one week, we wasted 3 hours before their departure trying to have our safe fixed. They borrowed a tumbler from another room. This safe issue was very common occurence. Many people complained of non-functinal in room safes. The next big issue was the extreme shortage lounge chairs, so much so that 40-60 people, every day, used the lunch dining room chairs on the beach or pool side. This resulted in no place to sit at lunchtime. Many of the lounge chairs are in severe needs of repairs as they sagged terribly or the back rest adjuster were broken or completely removed. The dinner buffet dining room was always running out of dinner plates. Exchanging our beach towel for clean ones was practically impossible forcing us to re-use same towel for 4-5 days. This was our 3rd consecutive year at this resort and we were i ctedibly disappointed .

The grounds and beach were nice. However good luck finding a beach chair or getting towel after 10am. Room was a little rough, the a/c needed to be running 24/7 to keep the room cold but it was so loud. Bed was hard as a rock. The staff wasn’t very friendly. Check in and check out took 30+ minutes both times. Got tricked into a timeshare type presentation at their sister resort. Was asked if we wanted to have breakfast there and it turned into a 2 hour presentation. Food wasn’t very good, decent selection but was just average and everything was pork. Only got reservations to go to the steak and Italian restaurant once and the portion sizes were small.

We were unable to go on our recent vacation .... we were to fly out of Toronto Pearson International on Monday, February 19/24 ... my oldest son and his partner flew in from Regina to join my husband, me and our youngest son on this holiday ... the weather man was calling for a storm in our area (Palmerston, Ontario) so we booked a hotel room in Toronto for Sunday, February 18 so we would not miss our flight .... we no sooner checked into our hotel in Toronto when our oldest son girl friend received a phone call from the RCMP in Davidson, Saskatchewan that her house was on fire and fire fighters were trying to get her parents and her three boys (the youngest boy being our one and only grandchild) ... we spent that Sunday night at Toronto Pearson Airport attaining a flight to get Pete and Krystine back to Regina .... there were no survivors from that fire in Davidson, Saskatchewan .... We lost our only grandson in this fire, however, Kristyne lost both of her parents and all three of her young boys ... we ended up spending the week that was supposed to be a fun filled family vacation to flying to Regina, Saskatchewan to attend funerals for all ... unfortunately ... we were trying to keep costs down and did not pay the extra $160/per person for cancelation insurance

The resort was nice, this was my third visit in two months to this place. The people are wonderful, food was really good, entertainment was ok but wish they would not share with the 'Senator and keep it at this resort every nite.

Enjoyed our stay. Food was good and a la carte restaurants were great, especially the BBQ ribs at the steak house. Beach was great but never enough chairs. I think this is consistent with most resorts though. Room was clean but dated. Bathroom ceiling needs repair. Took a bit to figure out hot water, but once we got it, shower was fine. Entertainment was good. Overall, resort was good value for the money.

The resort was very clean and the food was good. The hotel staff were very friendly and the entertainment was great! Beaches were great. Resort included free paddle boarding and kayaking which was fun. The negative was the rooms were outdated . Little hot water in some of the rooms and one room had a water leak or two from the ceiling. Never enough beach chairs which is common to all resorts! Had to go to beach before 7:00 am and gather your chairs before everyone else threw their towels on them.

We booked three rooms for a one week family vacation arriving 11pm. First night no toilet tissue in one of the rooms, no towels in another, requested a crib for an eight month old, had to wait till mid afternoon to get one even tho one was requested previously. The shortage of towels and toilet tissue continued through out our trip. There were no beach towels available for the first few days. The staff were barely doing their jobs and appeared to be the unhappiest employees and almost seemed resentful they were there. I was there the year before and had such a terrific experience I wanted to share it with my family. The weather was great the food was plentiful.

The grounds were well maintained, and clean and the location itself was beautiful. There is not enough staff serving at buffets, not enough dishes, cups or cutlery. Some staff were quite rude at the bars. I am sure because they were not enough help. Food at the buffet was ample, but very plain and there were long lineups. Safe in room had no lock.

I didn't expect a palace but I did expect: 1. To be placed in the resort I booked. We were booked in the Playabachata resort but upon arrival we were put in the Coral resort - oldest of the 3 resorts. Not cool. 2. To be treated with respect. Upon arrival, my father was given a room on the second floor. We had booked a first floor room as he can't climb stairs. This was arranged with TripCentral and we were told none were available. This was 11pm and I had to wait until 1am (with my 85 year old father sitting in the dark with all the luggage on cement steps) when everyone else had checked in (they wouldn't speak to me until then). After much forceful discussion, they finally took a room from another couple and gave us a first floor room. By the way, the couple they took the keys from checked in after us so there definitely WAS first floor rooms available. 3. Attention to important repair - The phone in my fathers room was no working. This was brought to their attention Day 1, Day 2, Day 3, several times every day and nothing was ever done to repair it. If my father needed help/assistance, he would never have been able to contact me. This continued for our entire 14 days. No one even came to investigate. 4. Dietary Restrictions - we both have dietary restrictions which were relayed to Tripcentral/Sunwing, and also communicated to the resort guest relations staff. Several hours were spent putting everything in place for this upon arrival. At every meal, we had to fight to get food. No one knew anything about it. Most of the Chefs didn't know what we were talking about and most nights we didn't get any meals. We had to to eat basically tomatoes, cucumbers and lettuce off the salad bar only. I can't imagine how this is acceptable anywhere! We finally picked up our bags and left the resort moving to another one at our expense. This had to be the WORST vacation and worst group of staff to deal with that I've ever been on. The only positives were that the beach and the weather were both lovely. Shame on all of you for passing this type of resort off as a 4star. It would barely qualify as a 2. Shame, Shame, Shame.

the service was great the food is excellent the day after i got there i could not find a beach chair or could not get a towel within 5 minutes of asking at the front desk everything was settled a chair and towel even the manager called me that same night for my opinion and told me to check with him if i could not find a chair or towel thumbs up to this resort if my health permits me i will be there again next year keep up the good work

We love this resort. The grounds are probably the nicest ones we have ever been to in the Dominican. The staff are so friendly and work so hard. We just returned from 28 days and look forward to going back again. The only issues seem to be in the large buffet because of the amount of people in there. Getting through the line ups and enjoying a hot meal are pretty hard to do unless you time it right. Both the Italian and Steak restaurant were wonderful. I highly recommend booking the superior room which puts you close to the ocean. This was our second time here and will definitely be returning.

Internet is not available outside the lobby and very poor in the lobby. Room towels are picked up from rooms at 9 AM and no towels in rooms until 5 PM Room A/C - you could NOT adjust the temperature. It had to be turned off at night and windows opened. Beach chairs are limited unless you get up at 7 AM to reserve them either at the pool or beach. A la carte restaurants are limited to 2 and when we arrived on Tuesday all were booked for 1 week. If you like bar service by the pool or beach there is none. Our room patio door or screen door did not slide easily but other rooms may be ok. The maid did a great job. My grade of buffet food and service would be a 4 out of 10. The grass and grounds were well maintained though out the hotel.

Honest review. Very clean. Room: no hot water all week, no water pressure in shower. Beach:beautiful but not enough chairs to sit on at beach or pool (they really need a system so greedy folks are not saving chairs at both - which we have seen). One day we sat on towels in sand (seniors). Came home with diarrhea (hubby still suffering after a week from onset).

I have been to this resort before and found it an ok resort. I would give it about a 3 star rating. The food was good but by day 5 we were done with the same food options. This trip the resort was very busy and you had to save your chairs by the pool by 630 and stay with the chair until at least 7 or the security would remove your towels and belongings. On weekends the local people occupied the whole resort and we found them at the best of times very rude. Doing the enter and exit into the country was also a pain. We did the forms prior to leaving and the form was accepted in Hamilton but not in DR so therefore had to redo before departure that was a challenge as they wanted done on their computers which they only had 5 and were all busy. It is about an hour to the air port stopping on the way to pick up other visitors from different resorts. I would recommend to stay at the senator next store you can usually get an elicart at the bachata we could not get any as they were always booked even standing in line for hours trying to book. Also our room was not cleaned everyday and the phone connection to friends room did not work. We would tell at front desk and they said they would talk to cleaning staff the next day cleaned then the next day was not. bonnie kesimaat

Major shortage of poolside lounge chairs had to get up at 6:30 in the morning to get a chair for the day. Food was repetitive and made, mostly into chopped up mixtures Staff was very pleasant. Cockroach in my room

Room 2star bathroom barely 2 star,under staffed or over booked,food very basic,Wi-Fi pretty much non existent,staff either not trained or just overwhelmed,airport customs a mess beware finger print all

The positives: beach, cleanliness of the overall resort, hot showers, water pressure and friendly staff. The negatives: lack of shower towels in rooms, lack of dishes in the restaurants, lack of variety of food in the buffets, lack of staff in restaurants. Yes we paid slightly less than other resorts but we still expected a towels for showers and a plate at meal time.

this resort was excellent value for the money. the grounds were beautiful with a flat walkout to the beach. easy access to everything for those with disabilities. 3 buffets to choose from and 2 a la cartes. there was a variety of good food to choose from. 2 nice large pools with bars close by. all the employees and staff were very accommodating and pleasant. the entertainment team were excellent and kept us busy even during the few rainy days. the rooms were slightly dated but very very clean. all and all it was great vacation and I would highly recommend it.

The service was awful. The first night the toilet was plugged and we called down several times and no one came. No beach chairs unless you get down to the ocean VERY early. Both my husband and I got sick there.

Grounds were beautiful, beach was nice. Most of the staff were very friendly. A la cartes were not great and the buffet food was good but it was the same thing every day. They could use a hostess as we often went to dinner and searched endlessly for a clean table. Rooms are dated but clean. No beer in the minibar

We stayed at the Playa Bachata for 9 days this time. Although this hotel is a little older, it is clean and well maintained. I love how easy it is to get around, the restaurant, bar, pool and beach are all close together. WIFI only available in lobby and pool/bar area, but not in rooms. The rooms are basic, but clean and come with a safe. All buildings are only 2 stories tall and there are nice big balconies on all the rooms. No alcohol in the rooms only water coke and 7-up (next time I will pick up something from duty free to have in the room). Loungers on the beach were a bit of an issue, people get up early and claim them, and we ended up having to do the same so we weren’t sitting on the sand. Beach is clean and lots of shade. We spent most of our time there rather than at the pool where they had all the games and fun. There is no swim up bar if you are a person who likes that. This resort connects to 2 others, you can use some of the amenities at all three. I loved Caribbean street where you can get gelato, good coffee and pizza if you need a snack in the afternoon. The buffet is available for all meals. Lots of options, and we were very happy with the food. Our plates were full every day with salads, pork, chicken, rice beans, plantain, avocado- I personally would not recommend the wine. There was also pasta, pizza and fries available. The shows at night were very popular, but we’d seen them before. A couple of nights they had a guy playing guitar in the courtyard, and he was great. This is also where the disco is at night. I love that the disco is not enclosed, I just wish they would update their playlist a bit. They tend to play the same music all the time. The DJ isn’t the best, but he took requests. Highly recommend the Saturday night beach party. The main bar is open 24 hours. Alcohol is not top shelf or even middle shelf, but the mojitos and beer were flowing. A great time for a week away!

Had an enjoyable stay at Playabachata. Pros: - beautiful, spacious resort with many areas for sitting and walking - beautiful, sandy beach with opportunity to walk the shore - nice pool area - well kept grounds - fairly comfortable rooms - some desk staff and buffet staff very efficient and helpful - wide variety of decent food at buffet - variety of activities/entertainment throughout the day and night - evening shows were usually good - variety of activities for children throughout the day and evening - a number of bars in different locations Cons: - if room is close to main stage area, dj's chatter over the music is loud until about1:00 a.m. - on some days, towels taken from room in the morning (one dirty towel was left) and clean towels were not provided until much later in the afternoon or evening (towels are sent off site to be laundered) - in the case of heavy rain, no umbrellas are provided and the only way to get to the buffet, restaurants or bars is to walk outside - booking the a la carte restaurants was unnecessarily tedious - we arrived Thursday evening and when we attempted to book, we were told we couldn't book until Sunday; guests had to line up early in the morning to book; we could only book one slot at each of the two restaurants; time slots we wanted were not available even though we got there early (many other resorts allow a simple phone call to the restaurant to book and there is no limit) - some entertainment staff's interactions with guests were inappropriate and made some guests feel uncomfortable - some buffet staff were far from helpful... borderline rude - some days clean beach towels were not available for the entire day

I would love to return in this resort and I wish to stay longer to enjoy more the pool and the beach to walk on the shore with my hubby, the foods are amazing there were so many choices but actually I loved them all. I always start my meal with fruits then the main dishes then finished with fruits and cakes.. drinks and alcohol are amazing I worst drink margarita here and I love it...

My wife and I have cpap machines only one outlet beside the bed had to find an extension cord took me awhile. The rooms were moldy the house keeping was good. My wife has mobility issues and they put us quite a distance from pool and restaurants, we asked for a closer room but that didn't happen. Getting in and out of the pool was a challenging task for everyone.

Great beach, fabulous entertainment, food was as expected, could do with more a la cartes for such a large resort. Rooms are dated but clean, needed some maintenance on my patio door, difficult to open & close. WiFi was terrible.

We stayed at the resort for 7 days the bathroom was full of mold Our friends we went with their room was infested with ants I came home with a sinus infection do to the mold as well as bites all over my body And I wasn't even on the beach I went on vacation with my walker We were not put very close to the main building at all I struggled with all the walking We were lodged away from the pool and festivities even though we asked to be close as the resort was aware of my walker when we booked our stay Only the 1 pool had a ramp to enter the pool whitch was far away from our room the other pool had ladders to get in and out but the ladders were very hard to get in and out of as they were straight up and down and the first step was too far from the pool edge The food was very repetitive lots of pasta but not very much of a selection Staff was very friendly and attentive In my opinion the resort needs alot of TLC and is not Handicap accessible this should be addressed as soon as possible

The beach is good , but not everyone has enough sun loungers, many are broken. The food is excellent, but the service is poor - you can wait for hours for a waiter with coffee, the reception staff do not want to solve the problems of guests. There was no electricity and hot water in the room for two days. We vacationed here in January 2024 and were disappointed

Me & my partner came to playabachata & we were disappointed in the customer service we received, the front staff is somewhat helpful, the rules for the buffet are ridiculous, you were not allowed to wear a tank top in the buffet..WE ARE IN A TROPICAL PLACE & it was a help yourself style so why that was even a rule was just stupid, Meanwhile other men & women were wearing tank tops and were allowed in, discrimination at its finest for being gay, when I confronted the lady at the buffet she pretended to not speak English prior to speaking English to me just a few minutes before, power was constantly going out, bar staff made me feel extremely uncomfortable staring and whispering and laughing while pointing at me & my partner, staff wasn’t willing to take us seriously when we filed a complaint and Instead of getting management to come speak to us they made us go find them, which we never were able to because any staff that we asked for help didn’t speak English, staff wouldn’t restock stuff in our room unless you left a tip (which we did most days but on the days we didn’t they didn’t give us anything, just a made bed) they didn’t sweep or actually clean anything, just made the bed with the sheets we were sleeping in all week, there were stains on my pillow case, bathtub paint was chipping and coming off on our feet, they tell us that the coffee shop & pizza place are included in our stay, but there are certain things on the menu that only senator people can have in the coffee shop, although the night staff gave us whatever we wanted, the lady who works in the morning is miserable & they need an attitude check and also need to learn to smile and say have a great day, not say “that coffee is only for senator, next” and then proceeds to ignore you when you ask for something else, although I was able to get caramel machiatto’s during the day so the lady doesn’t even know her own menu, because those drinks were for only senator as well LOL. Beach was pretty. Excursion’s were fun!, drinks were way too strong, A/C BARELY works in the room, buffet was okay for the most part, I suggest you bring your own ketchup because they rarely have it available. I’d give this resort a 3 out of 5 stars, 4 stars is extremely generous. Wifi only works in the lobby and that’s rare as well…they played the same music for a week straight no variety at all, it took three calls for them to finally fix the leaking faucet under our bathroom sink, room smelt very musky and moldy, last two days of our trip, my throat hurt & my breathing was off (I believe due to the mold in the room) We will come back to the Dominican but definitely not this resort.

This is older hotel but generally well maintained. The selling point is a beautiful beach. Plenty of space for everyone launch chairs you do not have to fight for. There are palm trees and other trees, so you can choose if you want full sun, semi-shade or shade. If you like walks on the beach, there is a nice stretch to enjoy. Food not super but there is always something to choose from. I was not impressed with the desserts, but it was belter for my waist line :) You don't have a choice of the room when you arrive but the staff is prepared to change your room, as they are aware that some of the rooms are not adequate. Reception staff not very friendly, some of them pretend not to see you. some of them are not very nice in their opinions about the guests, not being aware that some of the guests do speak fluent Spanish even if it is their not native language. Some of the comments were absolutely inappropriate, lucky for the reception staff they were not addressed towards me or my daughter. Sunwing representative looked like he did not want to be there and was not helpful at all, he was even trying to lie to me that DR no longer offer online check up, instead explaining that hotel internet is to weak to open the page. But ask guys from the guests services, they will help you, they are very nice and helpful. Also Paula, manager of guest services, super friendly and helpful. This resort seems like a party place, so if you are planning to sleep at night ask for a room far from the party center. The store at the resort is heavily overpriced. And one more thing, this resort's currency exchange from US dollar to Canadian is 1.75!!!! so get your US dollars before you will come, because you will look at the huge surprise. Actually not just the hotel, as at the airport you either pay departure tax of $US 20 or $CAN35, do it is DR exchange rate I bought the trip for a good price last minute and it was worth the price. If I will get similar deal, I would come back again

From the moment we arrived in Friday it was a bad experience. After traveling since 3 am, we faced a long line up at check in, only to be told our rooms weren't ready and to come back at 3. We were tired and hungry and just wanted to sit down and eat but we're accosted by an agent wanting to connect with us. This person would go on to hound us every day, cutting us off at the pass when we would leave our rooms to head to breakfast. After eating we eventually were given our rooms. This was a family vacation, with 3 of our children accompanying us and we found we were in separate buildings. On arriving in our room we found there were no towels, the phone wasn't working, and there was no wifi. We headed to the beach to make the most of the rest of the day, only to be told there were no more beach towels. At the beach there were no lounge chairs, it was very crowded and chairs were either occupied or “reserved” with towels. Saturday morning when we went to get a table in the restaurant a male employee waived us over to his section. A female employee started yelling at him about needing to show respect to her and she told ua to sit in her area. She tossed the coffee saucers on the table and didn’t bring us any milk or spoons. We faced the same problem trying to find chairs at the beach right after breakfast, eventually finding two broken chairs to use. When we went to find out more about the advertised “endless water sports, from windsurfing, kayaking, pedal boats, snorkeling equipment...and a diving test at the pool. All of these non-motorized sports are included.” we learned the windsurfing required a paid lesson and insurance fee, there are no paddle boats, and the kayaks and snorkeling equipment require a $25 usd deposit - cash only. We had been given 2 bottles of water when we arrived and the kids had drank theirs. They called reception earlier in the day and asked for the water to be restocked but nothing was done. After dinner we went to reception to ask and were brusquely told they didn't have any and to come back later. When I asked when they said to ask at the bar - who redirected us to reception. The rooms are dated, with rattan furniture, dirty tubs, and aged faucets. The cushions in the lobby are stained and some are ripped. Sunday night we kept our beach towels and Monday morning came to the beach around 8 to secure chairs. The kids were able to use the snorkeling equipment and a boogie board with a $25 usd cash deposit each. Using the kayaks only required a waiver. There is still a shortage of beach chairs but at least the restaurant isn't overrun with locals. Nothing against locals but the place shouldn't overbook. Staff continue to be disgruntled and unfriendly. The guy who had been attached to us seems to have disappeared since we didn't sign on to the timeshare. Tuesday-Thursday the beach was much less busy, and we found some wait staff who actually appreciated tips. No complaints about the food, lots of variety every day. Skipping ahead to departure day on Friday. Three staff hanging around at the desk talking to each other rather than welcoming us to the desk. During the checkout process another guest approached and asked if her bags could be stored. The staff directly in front of her said in Spanish to the other one “can't she see I'm busy.” Then the other one started speaking poorly of the guest, complaining that she had asked to change her room to be closer to her friend. Staff don't realize I understand what they say and they are quite rude about the guests. Playabachata has very mixed reviews for a good reason - every day is hit or miss with the customer service. If you book here know that you are taking your chances.

Travelled with two kids and another group of friends. Never felt bored. Resort is constantly being cleaned. Lots of great food options. The resort is huge. Plenty to see and do. Be sure to visit the "old half" of the resort, as the restaurant and bars and less busy. And walk over to common area shared with Senator resort. Beaches are good. Workers are all friendly.

Clean, well maintained, rooms a little outdated but clean. Food was very good and lots of variety. Staff was always helpful. Beach was a little rough the time we were there but you could still have fun.

I did not select this resort for my vacation , it was selected by a friend of a friend , and we were all to meet at the resort. The group had a fantastic time. the grounds of the resort are well maintained and I can only speak of the room we were finally given as there was an initial hiccup as we had requested a Superior room with 2 beds ( of course we were given a Superior room , with 1 bed ) adjusted the next day . had a great view of the beach. food while not spectacular was edible and plentiful, if you went hungry , it was your choice . the staff was great , and tried to accommodate whenever possible. the grounds did seem to be showing there age as some wear and tear on the pool and loungers . Quality of the loungers was impressive . overall we went to spend time with our friends , old and new !!

Big roaches in my room Ac broken for 2 nights 32 degrees and climbing during the day Ac only get too about 20 degrees even though your thermostat says way colder. Pretty sure I got heat exhaustion I threw up for 3 days straight and the best the hotel had to offer me was a fan from the front desk to blow on my face. Upgrades to the senator was 80USD a night. Locals are the only ones who open up the whole hotel, hotel staff ignores foreigners orders at the bar while the locals are there. if you did not speak Spanish bar staff didn’t want to serve you as quick as the locals really don’t know why when we are the ones tipping them. Buffets had no ac or in closed spaces with cooled air while you have a hot kitchen sitting inside the buffet area serving food which meant birds and animals were in the food eating where everyone is supposed to be getting food. I witnessed a bird eating cake on the cold tables while nobody was watching and had a gentleman almost eat the same piece of cake the bird was eating before I stopped him. The al la carts had no ac and were only opened when the local people arrived for the weekend. Monday- Friday al la carts dinners were served in the Buffett part served as al la cart with a menu . WHILE HAVING MOSQUITOES BITE YOU EVERY “restaurant” YOU WENT TOO Clothes were stolen off balcony senator had vegetarian protein options but didn’t make it to playa bachata. Senator hotel customers came to our buffets to eat all our food and drink our alcohol and some nights we wouldn’t have tequila or some types of rum because they’ve come over and drank most of it and went back to senator. Images online show Pools are closed that are closed from Monday to Saturday it’s only until the locals come in for their own “vacation” do they open up 2/3 pools and open THEY CLOSE THE POOL AT 6PM!? False advertisement all the way through and through for this trip. DO NOT COME HERE! IT IS NOT WORTH IT! YOU WILL GET HEAT EXHAUSTION JUST EATING LUNCH. If you have asthma DO NOT COME HERE. There is no cool place to breathe air other than in your room if it even works. YOURE BETTER OFF SPENDING YOUR MONEY TO GO TO SENATOR. DONT BOOK HERE

Hotel rooms are old. Everything is dirty and in my room, the toilet was leaking for some reason. The food wasn’t the best. Some food smells funny. Flies flying around the food so be careful of what you are eating. If you want good food, you are going to find it during excursions. If you are looking to party at this resort, are you out of luck since the resort is full of locals. Was there for 7 days and never saw people partying.

The only problem was wifi. It was very slow in the lobby and we didn’t have wifi in rooms that made the communication very difficult. Every thing else was amazing! Staff very really good. Including more sport options for kids will be great for future.

This resort is ok the food is very repetitive bland. Rooms are not as advertised in the pictures. they are run down. My air-condition made an awful racket the television didn't work at all I asked for it to be repaired and it wasn't done. The worst part was the rusting out bathtub that made me squeamish at the idea of using it the enamel was worn out to the end and it didn't feel very sanitary. The maid service was a hit and miss there were days the room just wasn't cleaned and days I had to go to the reception to ask for toilet paper and clean towels because they just didn't restock my room. the hotel itself is far from everything and the taxi rides to town are very costly. That leaves you relying on the entertainment at the hotel. The disco was closed since the start of covid and that left me with very little options for nightlife other than the 24 hour bar. A very boring place to be for 15 days. The hotel management and staff are as a general rule not willing to help you resolve any issues you have during your stay. The place is a tourist trap everything cost unreasonable prices and is non-refundable even in unforeseen circumstances like a leave due to illness ect. I can tell a very unsettling story about the hotel direction.

The week was overall very nice, the buffet food was very good, we did have a few concerns. We could not get a'lacarte reservations due to 2h line ups every day to book them in the same line you book excursions and you have to book same day- it was very inconvenient there was no pool bar !! The rooms were very outdated, & no blankets on the beds only 1 top sheet - we did get a blanket sent down when we requested it. The shower was literally a drizzle, and the hot water was non-existent The pool side entertainment / activities were minimal - the night time shows were fantastic

Beautiful and breath taking , beach was clean and the pool party was amazing. This was my 2nd time here in 2 months , will definitely recommend this resort to friends.staff was very pleasant , loved the free stuff on the avenue

The rooms we had were near a street and we heard motorcycles all night long. The balcony door wouldn’t close all the way. We didn’t get much sleep. Lots of ants in the bathroom. Pillows were very lumpy. Pics of the rooms on the website are nothing like the ones we had. Food wasn’t bad. A lot of the same thing every day. There was one beach lunch paella that was delicious. Loved the omelet station. Beach was nice. Some broken chairs but we didn’t have too much trouble finding something to lay on. I didn’t expect it to be so windy every day. Most of the staff were nice. You do get what you pay for and this was no 5 star hotel. We knew it wouldn’t be exceptional. Best part about the resort was the resort doctor, Dr. Carlos.

This hotel was good, rooms were clean, food was decent. Pool was small with only ladders. They had 3 omelette stations every morning so no long lines and the food was pretty good throughout all meals. Lots of fresh fruit and baked goods. Beach was beautiful and the staff were very pleasant and always willing to help. If you don’t pay for a 5 star don’t expect a 5 star resort.